The table below looks at the statistics for the 2nd Line Support Engineer role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support Engineer in their job title over the 3 months to 19 September 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
19 Sep 2014
Same period 2013 Same period 2012
Second Line Support Engineer
Rank 528 604 694
Rank change year-on-year
+76 +90
Permanent jobs requiring a 2nd Line Support Engineer 410 280 209
As % of all permanent IT jobs located in the UK 0.36% 0.26% 0.18%
As % of the Job Titles category 0.38% 0.28% 0.19%
Number of salaries quoted 307 246 163
Average salary £25,000 £25,000 £25,000
90% offered a salary of more than £21,500 £22,000 £20,000
10% offered a salary of more than £32,500 £32,500 £32,500
UK excluding London average salary £25,000 £25,000 £24,000
% change year-on-year
- +4.16%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
108127 100585 110257
As % of all permanent IT jobs located in the UK 94.45% 94.27% 95.15%
Number of salaries quoted 87510 83697 93999
Average salary £45,000 £43,000 £42,500
Average salary % change year-on-year
+4.65% +1.17%
90% offered a salary of more than £26,500 £26,500 £26,500
10% offered a salary of more than £70,000 £67,500 £70,000
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

2nd Line Support Engineer
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing 2nd Line Support Engineer in the job title within the UK as a proportion of the total demand within the Job Titles category.

2nd Line Support Engineer Jobs Demand Trend in the UK

2nd Line Support Engineer
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support Engineer within the UK.

2nd Line Support Engineer Salary Trend in the UK

2nd Line Support Engineer
Salary Histogram

This chart provides a salary histogram for IT jobs citing 2nd Line Support Engineer over the 3 months to 19 September 2014 within the UK.

2nd Line Support Engineer Salary Histogram in the UK

2nd Line Support Engineer
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support Engineer within the UK over the 3 months to 19 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +72 385 £25,000 - 44
South East +36 161 £26,000 +4.00% 8
London -19 90 £27,000 +0.93% 19
Berkshire +51 76 £27,000 -10.00% 5
South West +9 56 £24,000 -4.00% 8
Bracknell +22 49 £27,500 -8.33% 2
East of England -6 27 £25,000 -12.28% 4
Surrey +6 25 £27,500 +5.76% 2
Hampshire -9 25 £25,000 +4.16%
Southampton +14 22 £24,500 +4.25%
Wiltshire +10 17 £23,000 -8.00% 3
North West -7 17 £26,750 +24.41%
West Midlands -11 17 £23,000 +2.22% 1
City of London +6 14 £28,500 -5.00% 7
Chippenham -13 14 £23,000 -8.00% 3
Somerset - 14 £27,000 - 4
Reading 0 13 £30,000 - 2
Oxfordshire +16 12 £20,000 -20.00%
Docklands, London +8 12 £29,500 -
Manchester +8 12 £26,000 +18.18%
Hertfordshire 0 11 £27,500 -16.03% 1
Bath - 11 £27,000 - 2
Yorkshire -33 9 £21,500 - 1
Bristol +2 8 £24,000 +6.66% 1
East Midlands -1 8 £22,500 +5.88% 3
Kent -16 8 £25,000 -9.09% 1
West Yorkshire -33 8 £20,750 -3.48%
Devon - 8 £25,000 - 1
Gloucestershire -2 7 £24,000 -1.03% 1
Northamptonshire -18 7 £22,500 -10.00%

2nd Line Support Engineer
Top 30 Related IT Skills

For the 6 months to 19 September 2014, IT jobs within the UK that cited 2nd Line Support Engineer in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support Engineer in their job title.

1 668 (83.40%) Windows
2 424 (52.93%) Microsoft
3 410 (51.19%) Active Directory
4 313 (39.08%) MS Exchange
5 306 (38.20%) MS Excel
6 279 (34.83%) Windows Server 2008
7 234 (29.21%) MS Office
7 234 (29.21%) VMware
8 206 (25.72%) Windows 7
9 192 (23.97%) Windows XP
10 181 (22.60%) Windows Server 2003
11 174 (21.72%) Microsoft Certification
12 169 (21.10%) Firewall
13 165 (20.60%) VMware Infrastructure
14 151 (18.85%) Exchange Server 2010
14 151 (18.85%) Windows 8
15 146 (18.23%) DNS
16 142 (17.73%) Windows Server 2012
17 140 (17.48%) Citrix
18 134 (16.73%) ITIL
19 131 (16.35%) TCP/IP
20 115 (14.36%) Cisco
21 112 (13.98%) MCSE
22 110 (13.73%) Blackberry
23 106 (13.23%) SQL
24 104 (12.98%) MCP
25 103 (12.86%) Exchange Server 2007
26 100 (12.48%) HP
27 99 (12.36%) SLA
28 96 (11.99%) LAN

2nd Line Support Engineer
Top Related IT Skills by Category

For the 6 months to 19 September 2014, IT jobs within the UK that cited 2nd Line Support Engineer in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support Engineer in their job title. Up to 20 skills are shown per category.

Application Platforms
1 313 (39.08%) MS Exchange
2 151 (18.85%) Exchange Server 2010
3 103 (12.86%) Exchange Server 2007
4 81 (10.11%) Exchange Server 2003
5 57 (7.12%) Blackberry Enterprise Server
5 57 (7.12%) Exchange Server 2013
6 54 (6.74%) SharePoint
7 40 (4.99%) IIS
8 24 (3.00%) Live Communications Server
9 17 (2.12%) Apache
10 15 (1.87%) Exchange Server 2000
11 9 (1.12%) IBM Notes
12 7 (0.87%) Lync
13 6 (0.75%) SharePoint 2013
14 5 (0.62%) K2 blackpearl
14 5 (0.62%) WebSphere
15 3 (0.37%) WebLogic
16 1 (0.12%) SAS
16 1 (0.12%) SharePoint Server
Applications
1 306 (38.20%) MS Excel
2 234 (29.21%) MS Office
3 34 (4.24%) MS PowerPoint
4 8 (1.00%) MS Visio
Business Applications
1 1 (0.12%) Dynamics CRM
1 1 (0.12%) Line 500
1 1 (0.12%) Remedy ITSM
1 1 (0.12%) SAP BPC
Cloud Services
1 35 (4.37%) Office 365
2 18 (2.25%) Microsoft Azure
3 10 (1.25%) SaaS
4 4 (0.50%) Cloud Computing
5 3 (0.37%) Google Apps
6 1 (0.12%) PaaS
Communications & Networking
1 169 (21.10%) Firewall
2 146 (18.23%) DNS
3 131 (16.35%) TCP/IP
4 96 (11.99%) LAN
5 93 (11.61%) DHCP
6 78 (9.74%) WAN
7 67 (8.36%) SAN
8 63 (7.87%) Internet
9 62 (7.74%) VPN
10 39 (4.87%) Wireless
11 32 (4.00%) VoIP
12 22 (2.75%) ADSL
13 12 (1.50%) BGP
14 10 (1.25%) MPLS
14 10 (1.25%) VLAN
15 9 (1.12%) Network Security
16 8 (1.00%) SMS
16 8 (1.00%) SSL
17 7 (0.87%) iSCSI
17 7 (0.87%) Wi-Fi
Database & Business Intelligence
1 92 (11.49%) SQL Server
2 19 (2.37%) MySQL
3 14 (1.75%) Crystal Reports
4 6 (0.75%) SQL Server 2005
5 5 (0.62%) Oracle Database
6 4 (0.50%) SQL Server 2008
7 3 (0.37%) SQL Server 2012
8 1 (0.12%) SQL Server Analysis Services
8 1 (0.12%) Informix
8 1 (0.12%) Oracle Reports
8 1 (0.12%) MS Access
8 1 (0.12%) SAP BW
8 1 (0.12%) Microsoft Analysis Services
Development Applications
1 5 (0.62%) Eclipse
1 5 (0.62%) Subversion
2 4 (0.50%) Visual Studio
General
1 87 (10.86%) Finance
2 39 (4.87%) Telecoms
3 29 (3.62%) Retail
4 16 (2.00%) Banking
5 9 (1.12%) Back Office
5 9 (1.12%) Legal
6 8 (1.00%) Manufacturing
7 6 (0.75%) Greek Language
7 6 (0.75%) Polish Language
8 5 (0.62%) Publishing
9 4 (0.50%) Law
10 3 (0.37%) Games
10 3 (0.37%) Italian Language
10 3 (0.37%) German Language
11 2 (0.25%) Spanish Language
11 2 (0.25%) Marketing
11 2 (0.25%) French Language
12 1 (0.12%) Investment Banking
12 1 (0.12%) Advertising
12 1 (0.12%) Front Office
Libraries, Frameworks & Software Standards
1 21 (2.62%) .NET
2 15 (1.87%) Web Services
3 10 (1.25%) XML
4 6 (0.75%) ASP.NET
4 6 (0.75%) SOAP
5 4 (0.50%) ADSI
5 4 (0.50%) HTML
6 3 (0.37%) CSS
7 2 (0.25%) Application Packaging
8 1 (0.12%) XML Schema
8 1 (0.12%) Ajax
8 1 (0.12%) JSON
8 1 (0.12%) DHTML
8 1 (0.12%) DOM
8 1 (0.12%) Flash
8 1 (0.12%) XHTML
Miscellaneous
1 110 (13.73%) Blackberry
2 42 (5.24%) Analytical Skills
3 35 (4.37%) Clustering
4 29 (3.62%) iPhone
5 22 (2.75%) Enterprise Software
6 18 (2.25%) PDA
7 16 (2.00%) Firmware
7 16 (2.00%) Thin Client
7 16 (2.00%) Fat Client
8 13 (1.62%) Replication
9 11 (1.37%) EqualLogic
9 11 (1.37%) iPad
10 8 (1.00%) Computer Science
11 7 (0.87%) Video Conferencing
12 5 (0.62%) Hedge funds
13 3 (0.37%) Client/Server
14 2 (0.25%) EPoS
14 2 (0.25%) Device Driver
14 2 (0.25%) Mathematics
15 1 (0.12%) Data Integration
Operating Systems
1 668 (83.40%) Windows
2 279 (34.83%) Windows Server 2008
3 206 (25.72%) Windows 7
4 192 (23.97%) Windows XP
5 181 (22.60%) Windows Server 2003
6 151 (18.85%) Windows 8
7 142 (17.73%) Windows Server 2012
8 90 (11.24%) Linux
9 51 (6.37%) Windows Vista
10 36 (4.49%) Mac OS X
11 29 (3.62%) Android
12 23 (2.87%) Mac OS
13 14 (1.75%) Windows 2000 Server
13 14 (1.75%) UNIX
14 12 (1.50%) Windows 2000
15 5 (0.62%) Red Hat Enterprise Linux
16 4 (0.50%) AIX
17 3 (0.37%) VMS
18 1 (0.12%) HPUX
18 1 (0.12%) Solaris
Processes & Methodologies
1 134 (16.73%) ITIL
2 38 (4.74%) Service Delivery
3 33 (4.12%) Service Management
3 33 (4.12%) Incident Management
4 27 (3.37%) High Availability
5 26 (3.25%) Time Management
6 25 (3.12%) Kalman Filter
7 24 (3.00%) Software Deployment
8 23 (2.87%) Release Management
9 21 (2.62%) Root Cause Analysis
10 20 (2.50%) Change Control
11 18 (2.25%) Mentoring
12 17 (2.12%) Software Testing
13 16 (2.00%) Software Distribution
14 15 (1.87%) ITIL V2
14 15 (1.87%) Disaster Recovery
15 12 (1.50%) Migration
15 12 (1.50%) Problem Management
16 11 (1.37%) ISMS
16 11 (1.37%) Change Management
Programming Languages
1 106 (13.23%) SQL
2 33 (4.12%) C
3 20 (2.50%) PowerShell
4 17 (2.12%) C#
5 16 (2.00%) T-SQL
6 13 (1.62%) VBScript
7 12 (1.50%) VB.NET
8 9 (1.12%) VBA
9 8 (1.00%) VB
10 5 (0.62%) Java
10 5 (0.62%) VB6
11 4 (0.50%) Bash Shell
11 4 (0.50%) JavaScript
12 2 (0.25%) PHP
12 2 (0.25%) Python
13 1 (0.12%) PHP5
13 1 (0.12%) PHP4
13 1 (0.12%) Google Apps Script
13 1 (0.12%) Perl
Qualifications
1 174 (21.72%) Microsoft Certification
2 112 (13.98%) MCSE
3 104 (12.98%) MCP
4 78 (9.74%) MCITP
4 78 (9.74%) Security Cleared
5 70 (8.74%) MCSA
6 64 (7.99%) Cisco Certification
7 63 (7.87%) CCNA
8 53 (6.62%) MCTS
9 50 (6.24%) SC Cleared
10 48 (5.99%) DV Cleared
11 33 (4.12%) Degree
12 18 (2.25%) VMware Certified Professional (VCP)
13 15 (1.87%) A+ Certification
13 15 (1.87%) ITIL Certification
14 12 (1.50%) Citrix Certification
15 7 (0.87%) Network+ Certification
16 6 (0.75%) CCA
17 4 (0.50%) CCNP
17 4 (0.50%) CCSA
Quality Assurance & Compliance
1 99 (12.36%) SLA
2 13 (1.62%) ISO/IEC 27001
3 3 (0.37%) QA
System Software
1 410 (51.19%) Active Directory
2 165 (20.60%) VMware Infrastructure
3 57 (7.12%) Hyper-V
4 43 (5.37%) Terminal Services
5 39 (4.87%) XenApp
6 21 (2.62%) vSphere
7 19 (2.37%) XenDesktop
8 11 (1.37%) VMware ESXi
9 10 (1.25%) XenServer
10 9 (1.12%) VMware ESX
11 6 (0.75%) NDS
12 5 (0.62%) Microsoft App-V
13 4 (0.50%) Citrix Presentation Server
13 4 (0.50%) Terminal Server
14 3 (0.37%) Microsoft Virtual Server
14 3 (0.37%) vCloud
15 1 (0.12%) VMware Server
15 1 (0.12%) ISA Server
15 1 (0.12%) Forefront TMG
Systems Management
1 65 (8.11%) SCCM
2 56 (6.99%) Backup Exec
3 33 (4.12%) WSUS
4 27 (3.37%) Norton AntiVirus
5 23 (2.87%) Systems Management Server (SMS)
6 22 (2.75%) OpenView Configuration Management
7 19 (2.37%) SCOM
8 17 (2.12%) NetBackup
9 7 (0.87%) Tivoli Storage Manager
10 6 (0.75%) OpenView
11 5 (0.62%) Tivoli
11 5 (0.62%) MOM
12 3 (0.37%) ARCserve
13 2 (0.25%) McAfee ePO
14 1 (0.12%) Symantec Enterprise Vault
14 1 (0.12%) SCDPM
14 1 (0.12%) EMC NetWorker
14 1 (0.12%) Nagios
14 1 (0.12%) MAILsweeper
Vendors
1 424 (52.93%) Microsoft
2 234 (29.21%) VMware
3 140 (17.48%) Citrix
4 115 (14.36%) Cisco
5 100 (12.48%) HP
6 83 (10.36%) Symantec
7 73 (9.11%) Apple
8 43 (5.37%) Juniper
9 39 (4.87%) Fujitsu
10 38 (4.74%) Veeam
11 27 (3.37%) McAfee
11 27 (3.37%) Dell
12 20 (2.50%) EMC
12 20 (2.50%) SonicWALL
13 16 (2.00%) Meru Networks
13 16 (2.00%) IBM
14 15 (1.87%) Veritas
15 12 (1.50%) Sophos
15 12 (1.50%) CheckPoint
15 12 (1.50%) Red Hat
South West London
Edison Hill Ltd
Salary: From £20,000 to £25,000 per annum plus benefits and training
Posted: Yesterday
Luton, Bedfordshire
Coal IT Services
Salary: From £24,000 to £29,500 per annum plus excellent benefits
Posted: Yesterday
Chippenham, Wiltshire
Connectus
Salary: £22000 - £28000 per annum
Posted: Yesterday
Birmingham, West Midlands (County)
Search Consultancy
Salary: £15000 - £20000 per annum + Benefits
Posted: Yesterday
London
Coal IT Services
Salary: From £22,000 to £26,000 per annum + benefits
Posted: Yesterday
London
Lorien Resourcing
Salary: benefits package
Posted: 2 days ago
Kent
Coal IT Services
Salary: From £25,000 to £35,000 per annum + Package
Posted: 2 days ago
City, London
Oscar Associates (UK) Ltd
Salary: £22000 - £27000 per annum + Benefits
Posted: 2 days ago
Reading, Berkshire
Global Technology Solutions Ltd
Salary: £18300 - £23300 per annum + £1,200 DV allowance
Posted: 2 days ago
Scunthorpe, South Humberside
Senitor Associates
Salary: £18000 - £22000 per annum + benefits
Posted: 2 days ago
Reading, Berkshire
CEM
Salary: From £24,000 to £29,000 per annum plus benefits
Posted: 3 days ago
Hull, North Humberside
Go IT Recruitment Ltd
Salary: From £20,000 to £28,000 per annum + excellent benefits
Posted: 3 days ago
Cardiff, South Glamorgan
HAYS INFORMATION TECHNOLOGY
Salary: £18000.00 - £21000.00 per annum + Excellent Benefits
Posted: 3 days ago
Lincoln, Lincolnshire
Oscar Associates (UK) Ltd
Salary: £18000 - £24000 per annum + Benefits
Posted: 3 days ago
City, London
Gold Group
Salary: £20000 - £30000 per annum + benefits
Posted: 4 days ago
Devon
Roc Search
Salary: £18000 - £20000 per annum + + Benefits
Posted: 4 days ago
Redhill, Surrey
TLP Consultancy Ltd.
Salary: Neg
Posted: 4 days ago
East London
Connect Support Services Ltd
Salary: Negotiable
Posted: 5 days ago
City, London
Yoh Company
Salary: £25000 - £30000 per annum
Posted: 5 days ago
West London
Kelway Ltd
Salary: Up to £25,000 per annum
Posted: 5 days ago