The table below looks at the statistics for the 2nd Line Support Engineer role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support Engineer in their job title over the 3 months to 29 January 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
29 Jan 2015
Same period 2014 Same period 2013
Second Line Support Engineer
Rank 538 608 705
Rank change year-on-year
+70 +97
Permanent jobs requiring a 2nd Line Support Engineer 357 277 182
As % of all permanent IT jobs located in the UK 0.34% 0.27% 0.16%
As % of the Job Titles category 0.36% 0.28% 0.17%
Number of salaries quoted 290 244 145
Average salary £27,500 £25,500 £27,500
Average salary % change year-on-year
+7.84% -7.27%
90% offered a salary of more than £22,500 £22,000 £21,200
10% offered a salary of more than £33,500 £32,100 £40,000
UK excluding London average salary £26,000 £25,000 £27,500
% change year-on-year
+4.00% -9.09%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
98723 98609 105043
As % of all permanent IT jobs located in the UK 94.80% 94.57% 95.11%
Number of salaries quoted 82175 79630 90068
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £26,500 £27,500 £26,500
10% offered a salary of more than £70,000 £65,000 £70,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

2nd Line Support Engineer
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing 2nd Line Support Engineer in the job title within the UK as a proportion of the total demand within the Job Titles category.

2nd Line Support Engineer Jobs Demand Trend in the UK

2nd Line Support Engineer
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support Engineer within the UK.

2nd Line Support Engineer Salary Trend in the UK

2nd Line Support Engineer
Salary Histogram

This chart provides a salary histogram for IT jobs citing 2nd Line Support Engineer over the 3 months to 29 January 2015 within the UK.

2nd Line Support Engineer Salary Histogram in the UK

2nd Line Support Engineer
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support Engineer within the UK over the 3 months to 29 January 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +75 346 £27,000 +5.88% 53
London +28 121 £28,000 +3.70% 20
South East -2 113 £27,000 +3.84% 19
Berkshire +3 44 £26,500 +1.92% 3
North West +8 31 £25,000 +8.69% 3
City of London +18 27 £27,000 -6.89% 1
Bracknell +8 27 £24,500 -
Manchester +7 23 £25,000 -2.91% 1
Hampshire -18 23 £25,000 - 7
East of England -8 21 £27,500 +18.27% 2
South West -16 21 £24,000 -7.69% 4
Kent +8 17 £30,000 -7.69% 1
Yorkshire -2 14 £22,500 -13.46% 1
West Midlands -1 12 £25,000 +11.11% 3
Surrey -7 12 £28,250 +14.14% 4
East Midlands +21 11 £27,500 +19.56%
Farnborough +14 11 £25,000 -16.66% 2
Hillingdon - 10 £27,500 -
Buckinghamshire +1 8 £26,000 -5.45%
West Yorkshire -6 8 £22,500 -13.46% 1
Docklands, London - 8 - -
Milton Keynes -1 7 £26,000 -5.45%
West Sussex -2 7 £24,500 -5.76% 1
Reading -11 7 £23,000 +4.54%
Wigan - 7 £27,500 -
Slough +2 6 £38,750 +50.48%
Crawley -3 6 £25,000 -3.84% 1
Wiltshire -6 6 £24,000 -2.04% 1
Gloucestershire -11 6 £25,384 -2.37%
Bristol - 6 £22,750 - 1

2nd Line Support Engineer
Top 30 Related IT Skills

For the 6 months to 29 January 2015, IT jobs within the UK that cited 2nd Line Support Engineer in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support Engineer in their job title.

1 630 (83.55%) Windows
2 428 (56.76%) Microsoft
3 413 (54.77%) Active Directory
4 281 (37.27%) MS Exchange
5 246 (32.63%) MS Excel
6 225 (29.84%) MS Office
7 209 (27.72%) Windows Server 2008
8 207 (27.45%) Firewall
9 201 (26.66%) VMware
10 180 (23.87%) Windows Server 2003
11 176 (23.34%) Windows 7
12 172 (22.81%) Windows 8
13 171 (22.68%) Windows XP
14 162 (21.49%) Cisco
15 145 (19.23%) ITIL
16 140 (18.57%) VMware Infrastructure
17 139 (18.44%) Microsoft Certification
18 137 (18.17%) Windows Server 2012
19 134 (17.77%) Exchange Server 2010
20 132 (17.51%) DNS
21 128 (16.98%) TCP/IP
22 123 (16.31%) Blackberry
23 121 (16.05%) Citrix
24 118 (15.65%) LAN
25 105 (13.93%) HP
26 97 (12.86%) WAN
27 96 (12.73%) VPN
28 95 (12.60%) SLA
29 94 (12.47%) DHCP
29 94 (12.47%) Security Cleared

2nd Line Support Engineer
Top Related IT Skills by Category

For the 6 months to 29 January 2015, IT jobs within the UK that cited 2nd Line Support Engineer in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support Engineer in their job title. Up to 20 skills are shown per category.

Application Platforms
1 281 (37.27%) MS Exchange
2 134 (17.77%) Exchange Server 2010
3 69 (9.15%) Exchange Server 2003
4 65 (8.62%) Exchange Server 2007
5 64 (8.49%) Blackberry Enterprise Server
6 51 (6.76%) Exchange Server 2013
7 39 (5.17%) IIS
8 29 (3.85%) Live Communications Server
9 25 (3.32%) SharePoint
10 19 (2.52%) Exchange Server 2000
11 14 (1.86%) IBM Notes
12 13 (1.72%) Lync
13 12 (1.59%) Apache
14 7 (0.93%) SharePoint 2013
15 6 (0.80%) CMS
15 6 (0.80%) Commerce Server
16 4 (0.53%) Office Communications Server
17 3 (0.40%) WebLogic
18 2 (0.27%) Lotus Domino
18 2 (0.27%) K2 blackpearl
Applications
1 246 (32.63%) MS Excel
2 225 (29.84%) MS Office
3 25 (3.32%) MS PowerPoint
4 10 (1.33%) MS Visio
5 5 (0.66%) PowerPivot
Business Applications
1 1 (0.13%) SAP Oil and Gas
1 1 (0.13%) Nortel Periphonics
Cloud Services
1 39 (5.17%) Office 365
2 3 (0.40%) Google Apps
2 3 (0.40%) Microsoft Azure
3 2 (0.27%) Cloud Computing
4 1 (0.13%) SaaS
Communications & Networking
1 207 (27.45%) Firewall
2 132 (17.51%) DNS
3 128 (16.98%) TCP/IP
4 118 (15.65%) LAN
5 97 (12.86%) WAN
6 96 (12.73%) VPN
7 94 (12.47%) DHCP
8 58 (7.69%) SAN
9 55 (7.29%) Internet
10 37 (4.91%) VoIP
11 21 (2.79%) Wireless
12 20 (2.65%) Ethernet
13 19 (2.52%) MPLS
14 18 (2.39%) Cisco ASA
15 17 (2.25%) VLAN
16 12 (1.59%) IP Telephony
17 10 (1.33%) Cisco IOS
18 9 (1.19%) Wi-Fi
19 8 (1.06%) DSL
19 8 (1.06%) Fibre Channel
Database & Business Intelligence
1 70 (9.28%) SQL Server
2 14 (1.86%) Crystal Reports
3 11 (1.46%) SQL Server 2005
4 9 (1.19%) SQL Server 2012
5 8 (1.06%) MySQL
5 8 (1.06%) SQL Server 2008
5 8 (1.06%) SQL Server Integration Services
6 2 (0.27%) FileMaker
6 2 (0.27%) Oracle Database
7 1 (0.13%) SQL Server Reporting Services
7 1 (0.13%) Informix
7 1 (0.13%) MS Access
Development Applications
1 11 (1.46%) Visual Studio
2 5 (0.66%) Eclipse
2 5 (0.66%) Subversion
3 2 (0.27%) Team Foundation Server
General
1 87 (11.54%) Finance
2 59 (7.82%) Telecoms
3 38 (5.04%) Retail
4 14 (1.86%) Banking
5 8 (1.06%) Manufacturing
6 6 (0.80%) Legal
7 5 (0.66%) Law
8 3 (0.40%) Marketing
9 2 (0.27%) Advertising
9 2 (0.27%) Front Office
9 2 (0.27%) Back Office
9 2 (0.27%) French Language
9 2 (0.27%) German Language
9 2 (0.27%) Spanish Language
10 1 (0.13%) Local Government
10 1 (0.13%) Investment Banking
10 1 (0.13%) Italian Language
10 1 (0.13%) Russian Language
10 1 (0.13%) Electronics
10 1 (0.13%) Publishing
Libraries, Frameworks & Software Standards
1 22 (2.92%) .NET
2 10 (1.33%) HTML
3 7 (0.93%) ASP.NET
4 6 (0.80%) .NET Framework
5 5 (0.66%) SOAP
5 5 (0.66%) Web Services
6 3 (0.40%) Application Packaging
7 2 (0.27%) Spring
8 1 (0.13%) WAP
8 1 (0.13%) J2EE
8 1 (0.13%) Flash
8 1 (0.13%) XML
8 1 (0.13%) CSS
8 1 (0.13%) X-Windows
Miscellaneous
1 123 (16.31%) Blackberry
2 40 (5.31%) Replication
3 36 (4.77%) Clustering
4 29 (3.85%) Analytical Skills
5 22 (2.92%) iPhone
6 17 (2.25%) Management Information System
7 16 (2.12%) Thin Client
7 16 (2.12%) Fat Client
8 10 (1.33%) Enterprise Software
8 10 (1.33%) PDA
8 10 (1.33%) Computer Science
9 8 (1.06%) Statistics
10 6 (0.80%) EqualLogic
10 6 (0.80%) FlexPod
10 6 (0.80%) e-Health
11 4 (0.53%) Client/Server
12 3 (0.40%) Video Conferencing
12 3 (0.40%) EPoS
13 2 (0.27%) DTV
13 2 (0.27%) Mainframe
Operating Systems
1 630 (83.55%) Windows
2 209 (27.72%) Windows Server 2008
3 180 (23.87%) Windows Server 2003
4 176 (23.34%) Windows 7
5 172 (22.81%) Windows 8
6 171 (22.68%) Windows XP
7 137 (18.17%) Windows Server 2012
8 73 (9.68%) Mac OS X
8 73 (9.68%) Linux
9 58 (7.69%) Windows Vista
10 55 (7.29%) Windows 2000 Server
11 28 (3.71%) Android
12 19 (2.52%) Mac OS
12 19 (2.52%) Apple iOS
13 8 (1.06%) UNIX
14 5 (0.66%) VMS
14 5 (0.66%) Windows 2000
15 3 (0.40%) CentOS
15 3 (0.40%) Red Hat Enterprise Linux
16 2 (0.27%) Mac OS X Server
Processes & Methodologies
1 145 (19.23%) ITIL
2 60 (7.96%) Release Management
3 42 (5.57%) Software Deployment
4 38 (5.04%) Service Delivery
5 36 (4.77%) Root Cause Analysis
5 36 (4.77%) Software Distribution
6 33 (4.38%) High Availability
7 32 (4.24%) Problem Management
8 30 (3.98%) Kalman Filter
9 29 (3.85%) Incident Management
10 21 (2.79%) Disaster Recovery
11 20 (2.65%) CRM
11 20 (2.65%) Time Management
12 15 (1.99%) Load Balancing
13 14 (1.86%) Mentoring
14 13 (1.72%) Service Management
15 12 (1.59%) Change Management
15 12 (1.59%) Performance Tuning
15 12 (1.59%) Network Monitoring
15 12 (1.59%) Risk Analysis
Programming Languages
1 72 (9.55%) SQL
2 26 (3.45%) C
3 22 (2.92%) PowerShell
4 12 (1.59%) C#
5 10 (1.33%) VB
6 7 (0.93%) Java
7 6 (0.80%) T-SQL
8 5 (0.66%) VB.NET
8 5 (0.66%) VB6
9 3 (0.40%) Bash Shell
9 3 (0.40%) VBScript
9 3 (0.40%) PHP
10 2 (0.27%) JavaScript
10 2 (0.27%) VBA
10 2 (0.27%) Python
11 1 (0.13%) PL/SQL
Qualifications
1 139 (18.44%) Microsoft Certification
2 94 (12.47%) Security Cleared
3 92 (12.20%) MCSE
4 77 (10.21%) MCP
5 76 (10.08%) Cisco Certification
6 74 (9.81%) CCNA
7 73 (9.68%) DV Cleared
8 64 (8.49%) MCITP
9 56 (7.43%) SC Cleared
10 50 (6.63%) MCSA
11 34 (4.51%) MCTS
12 26 (3.45%) Degree
13 23 (3.05%) ITIL Certification
14 16 (2.12%) VMware Certified Professional (VCP)
15 10 (1.33%) CCNP
15 10 (1.33%) ITIL Foundation Certificate
16 9 (1.19%) CCA
16 9 (1.19%) Citrix Certification
17 8 (1.06%) A+ Certification
18 6 (0.80%) SAP Certification
Quality Assurance & Compliance
1 95 (12.60%) SLA
2 12 (1.59%) ISO/IEC 27001
3 7 (0.93%) ISO 9001
4 6 (0.80%) PCI DSS
5 2 (0.27%) QA
System Software
1 413 (54.77%) Active Directory
2 140 (18.57%) VMware Infrastructure
3 73 (9.68%) Hyper-V
4 39 (5.17%) XenApp
5 34 (4.51%) vSphere
6 28 (3.71%) Terminal Services
7 11 (1.46%) XenDesktop
8 9 (1.19%) VMware ESXi
9 6 (0.80%) VMware ESX
9 6 (0.80%) Firmware
10 5 (0.66%) XenServer
10 5 (0.66%) vCloud
11 4 (0.53%) Citrix Presentation Server
12 2 (0.27%) Microsoft App-V
12 2 (0.27%) Microsoft Virtual Server
13 1 (0.13%) VMware Server
13 1 (0.13%) ISA Server
13 1 (0.13%) Terminal Server
13 1 (0.13%) VMware Workstation
Systems Management
1 54 (7.16%) SCCM
2 41 (5.44%) OpenView Configuration Management
3 37 (4.91%) Systems Management Server (SMS)
4 28 (3.71%) Backup Exec
5 26 (3.45%) WSUS
6 25 (3.32%) SCOM
7 16 (2.12%) Norton AntiVirus
8 7 (0.93%) NetBackup
9 5 (0.66%) WMI
10 4 (0.53%) Nagios
10 4 (0.53%) Dollar Universe
11 2 (0.27%) OpenView
11 2 (0.27%) Tivoli
11 2 (0.27%) MOM
12 1 (0.13%) SCVMM
12 1 (0.13%) Symantec Enterprise Vault
12 1 (0.13%) SCDPM
12 1 (0.13%) Cisco IPCC
Vendors
1 428 (56.76%) Microsoft
2 201 (26.66%) VMware
3 162 (21.49%) Cisco
4 121 (16.05%) Citrix
5 105 (13.93%) HP
6 69 (9.15%) Apple
7 57 (7.56%) Fujitsu
8 49 (6.50%) Symantec
8 49 (6.50%) McAfee
9 43 (5.70%) Sophos
10 39 (5.17%) Dell
11 27 (3.58%) NetApp
12 26 (3.45%) SonicWALL
13 22 (2.92%) Avaya
14 21 (2.79%) Juniper
15 18 (2.39%) Veeam
16 15 (1.99%) WatchGuard
16 15 (1.99%) IBM
17 14 (1.86%) Lotus
17 14 (1.86%) F5
Crawley, West Sussex
Connect Support Services Ltd
Salary: Negotiable depending on experience
Posted: 6 hours ago
South East London
Redblade Ltd
Salary: From £28,000 to £30,000 per annum
Posted: 10 hours ago
Dorking, Surrey
Ashdown IT
Salary: £25000 per annum
Posted: 13 hours ago
Ilford, Essex
Marcus Donald People
Salary: £25000 - £28000 per annum
Posted: Yesterday
Leeds, West Yorkshire
Search Consultancy
Salary: £25000 - £30000.00 per annum + Private Dental/health care,Pension
Posted: Yesterday
West London
Marcus Donald People
Salary: £25000 - £30000 per annum
Posted: 2 days ago
City, London
Global Technology Solutions Ltd
Salary: £23000 - £25000 per annum
Posted: 2 days ago
Farnborough, Hampshire
Lorien Resourcing
Salary: £18000 - £20000 per annum
Posted: 2 days ago
Uxbridge, Middlesex
Latcom Ltd
Salary: From £25,000 to £35,000 per annum + VG benefits
Posted: 2 days ago
London
Monarch Recruitment
Salary: £27000 - £29000 per annum, Benefits Excellent benefits
Posted: 2 days ago
London
Experis Ltd
Salary: £25000 - £30000 per annum + Car + Benefits
Posted: 2 days ago
Central London / West End
Evolution Recruitment Solutions
Salary: 23000 - 25000 plus benefits
Posted: 3 days ago
Telford, Shropshire
Experis Ltd
Salary: £21000.00 - £25000.00 per annum + Benefits
Posted: 3 days ago
Wokingham, Berkshire
Nationwide People Ltd
Salary: £22000 - £33000 Per Annum + Good Benefits
Posted: 3 days ago
Kent
Coal IT Services
Salary: From £25,000 to £35,000 per annum + Benefits
Posted: 3 days ago
Middlewich, Cheshire
AWD Recruitment
Salary: up to £21,000 + Benefits
Posted: 6 days ago
Middlesex
TLP Consultancy Ltd.
Salary: £23000 - £26000 per annum
Posted: 6 days ago
South West London
Edison Hill Ltd
Salary: From £23,000 to £25,000 per annum Plus benefits, bonus and certified t
Posted: 6 days ago
London
Cititec
Salary: £30k - 38k per year
Posted: 6 days ago
Berkshire
Lorien Resourcing
Salary: Benefits Package
Posted: 6 days ago