The table below looks at the statistics for the 2nd Line Support Engineer role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support Engineer in their job title over the 3 months to 28 August 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
28 Aug 2014
Same period 2013 Same period 2012
Second Line Support Engineer
Rank 525 637 670
Rank change year-on-year
+112 +33
Permanent jobs requiring a 2nd Line Support Engineer 407 243 228
As % of all permanent IT jobs located in the UK 0.35% 0.23% 0.20%
As % of the Job Titles category 0.38% 0.24% 0.21%
Number of salaries quoted 302 216 155
Average salary £25,000 £25,000 £25,000
90% offered a salary of more than £21,000 £22,000 £20,500
10% offered a salary of more than £32,500 £34,000 £32,500
UK excluding London average salary £24,250 £25,000 £24,000
% change year-on-year
-3.00% +4.16%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
108452 100082 111127
As % of all permanent IT jobs located in the UK 94.43% 94.24% 95.12%
Number of salaries quoted 87684 82974 94899
Average salary £45,000 £42,500 £42,500
Average salary % change year-on-year
+5.88% -
90% offered a salary of more than £26,500 £26,500 £27,000
10% offered a salary of more than £70,000 £70,000 £70,000
UK excluding London average salary £40,000 £39,000 £38,500
% change year-on-year
+2.56% +1.29%

2nd Line Support Engineer
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing 2nd Line Support Engineer in the job title within the UK as a proportion of the total demand within the Job Titles category.

2nd Line Support Engineer Jobs Demand Trend in the UK

2nd Line Support Engineer
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support Engineer within the UK.

2nd Line Support Engineer Salary Trend in the UK

2nd Line Support Engineer
Salary Histogram

This chart provides a salary histogram for IT jobs citing 2nd Line Support Engineer over the 3 months to 28 August 2014 within the UK.

2nd Line Support Engineer Salary Histogram in the UK

2nd Line Support Engineer
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support Engineer within the UK over the 3 months to 28 August 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +104 377 £25,000 - 37
South East +29 154 £25,500 -1.92% 13
London +27 98 £28,000 +4.18% 8
Berkshire +42 62 £27,500 -8.33% 3
South West +10 55 £24,000 -4.00% 10
Bracknell +29 36 £27,500 -8.33% 2
Hampshire -8 29 £24,500 +2.08% 2
Surrey +14 28 £23,500 -12.14% 2
East of England +2 24 £24,000 -4.00% 2
Southampton +29 23 £22,000 -6.38%
City of London +5 18 £28,000 -6.66% 2
Wiltshire -8 18 £23,000 -8.00% 3
Reading +10 17 £29,000 +5.45% 1
Oxfordshire +18 15 £20,000 -27.27%
Docklands, London +14 15 £29,500 -
North West -16 14 £26,000 - 2
Chippenham -20 14 £23,000 -8.00% 1
West Midlands 0 13 £23,250 +1.08% 1
Hertfordshire 0 11 £25,000 -17.35% 2
Somerset - 11 £27,000 - 5
Bath - 11 £27,000 - 4
Abingdon - 10 £30,500 -
Manchester -5 9 £23,500 -9.61% 1
East Midlands -15 9 £22,500 +2.27% 1
Yorkshire -27 9 £21,500 -6.52%
Northamptonshire -17 8 £22,500 -5.26% 1
West Yorkshire -33 8 £20,750 -6.74%
West Sussex - 8 £26,000 - 1
Devon - 8 £25,000 -
Bristol +2 7 £24,500 +8.88% 3

2nd Line Support Engineer
Top 30 Related IT Skills

For the 6 months to 28 August 2014, IT jobs within the UK that cited 2nd Line Support Engineer in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support Engineer in their job title.

1 655 (84.63%) Windows
2 416 (53.75%) Microsoft
3 408 (52.71%) Active Directory
4 307 (39.66%) MS Exchange
5 298 (38.50%) MS Excel
6 281 (36.30%) Windows Server 2008
7 220 (28.42%) MS Office
7 220 (28.42%) VMware
8 208 (26.87%) Windows 7
9 184 (23.77%) Windows XP
10 183 (23.64%) Windows Server 2003
11 173 (22.35%) Microsoft Certification
12 169 (21.83%) Firewall
13 166 (21.45%) VMware Infrastructure
14 150 (19.38%) Exchange Server 2010
15 145 (18.73%) DNS
16 142 (18.35%) Citrix
17 137 (17.70%) Windows 8
18 135 (17.44%) TCP/IP
19 132 (17.05%) Windows Server 2012
20 129 (16.67%) ITIL
21 112 (14.47%) MCP
22 110 (14.21%) Cisco
23 108 (13.95%) SQL
24 107 (13.82%) MCSE
25 103 (13.31%) Blackberry
26 101 (13.05%) Exchange Server 2007
27 99 (12.79%) LAN
28 98 (12.66%) SLA
29 94 (12.14%) DHCP

2nd Line Support Engineer
Top Related IT Skills by Category

For the 6 months to 28 August 2014, IT jobs within the UK that cited 2nd Line Support Engineer in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support Engineer in their job title. Up to 20 skills are shown per category.

Application Platforms
1 307 (39.66%) MS Exchange
2 150 (19.38%) Exchange Server 2010
3 101 (13.05%) Exchange Server 2007
4 79 (10.21%) Exchange Server 2003
5 62 (8.01%) SharePoint
6 52 (6.72%) Blackberry Enterprise Server
7 51 (6.59%) Exchange Server 2013
8 38 (4.91%) IIS
9 22 (2.84%) Live Communications Server
10 15 (1.94%) Apache
11 12 (1.55%) Exchange Server 2000
12 10 (1.29%) SharePoint 2013
13 9 (1.16%) IBM Notes
14 6 (0.78%) Lync
15 5 (0.65%) K2 blackpearl
15 5 (0.65%) WebSphere
16 3 (0.39%) WebLogic
17 1 (0.13%) SharePoint Server
17 1 (0.13%) SAS
Applications
1 298 (38.50%) MS Excel
2 220 (28.42%) MS Office
3 27 (3.49%) MS PowerPoint
4 8 (1.03%) MS Visio
Business Applications
1 1 (0.13%) SAP BPC
1 1 (0.13%) SAP Oil and Gas
1 1 (0.13%) Dynamics CRM
1 1 (0.13%) Line 500
1 1 (0.13%) Remedy ITSM
Cloud Services
1 44 (5.68%) Office 365
2 21 (2.71%) Microsoft Azure
3 9 (1.16%) SaaS
4 5 (0.65%) Amazon AWS
5 4 (0.52%) Cloud Computing
6 3 (0.39%) Google Apps
7 1 (0.13%) PaaS
Communications & Networking
1 169 (21.83%) Firewall
2 145 (18.73%) DNS
3 135 (17.44%) TCP/IP
4 99 (12.79%) LAN
5 94 (12.14%) DHCP
6 79 (10.21%) WAN
7 66 (8.53%) Internet
8 61 (7.88%) SAN
9 59 (7.62%) VPN
10 40 (5.17%) Wireless
11 30 (3.88%) VoIP
12 22 (2.84%) ADSL
13 12 (1.55%) BGP
14 10 (1.29%) MPLS
15 9 (1.16%) Network Security
16 8 (1.03%) Wi-Fi
17 7 (0.90%) iSCSI
17 7 (0.90%) SSL
18 6 (0.78%) SMS
18 6 (0.78%) VLAN
Database & Business Intelligence
1 91 (11.76%) SQL Server
2 18 (2.33%) MySQL
3 13 (1.68%) Crystal Reports
4 5 (0.65%) Oracle Database
5 4 (0.52%) SQL Server 2008
6 3 (0.39%) SQL Server 2005
7 1 (0.13%) SQL Server 2012
7 1 (0.13%) Microsoft Analysis Services
7 1 (0.13%) SQL Server Analysis Services
7 1 (0.13%) MS Access
7 1 (0.13%) Informix
7 1 (0.13%) Oracle Reports
7 1 (0.13%) SAP BW
Development Applications
1 4 (0.52%) Subversion
1 4 (0.52%) Eclipse
2 1 (0.13%) Visual Studio
General
1 88 (11.37%) Finance
2 36 (4.65%) Telecoms
3 25 (3.23%) Retail
4 13 (1.68%) Banking
5 11 (1.42%) Legal
6 8 (1.03%) Greek Language
6 8 (1.03%) Polish Language
7 7 (0.90%) Back Office
8 6 (0.78%) Manufacturing
8 6 (0.78%) Publishing
9 4 (0.52%) Law
10 3 (0.39%) Marketing
10 3 (0.39%) German Language
10 3 (0.39%) Italian Language
10 3 (0.39%) Games
11 2 (0.26%) Spanish Language
11 2 (0.26%) French Language
12 1 (0.13%) Investment Banking
12 1 (0.13%) Electronics
12 1 (0.13%) Front Office
Libraries, Frameworks & Software Standards
1 19 (2.45%) Web Services
2 18 (2.33%) .NET
3 10 (1.29%) XML
4 5 (0.65%) HTML
4 5 (0.65%) SOAP
5 4 (0.52%) ASP.NET
5 4 (0.52%) CSS
5 4 (0.52%) ADSI
6 2 (0.26%) Application Packaging
7 1 (0.13%) Ajax
7 1 (0.13%) JSON
7 1 (0.13%) XHTML
7 1 (0.13%) Flash
7 1 (0.13%) DHTML
7 1 (0.13%) DOM
7 1 (0.13%) XML Schema
Miscellaneous
1 103 (13.31%) Blackberry
2 31 (4.01%) iPhone
2 31 (4.01%) Clustering
3 19 (2.45%) Enterprise Software
4 14 (1.81%) Firmware
4 14 (1.81%) Thin Client
4 14 (1.81%) iPad
4 14 (1.81%) Fat Client
4 14 (1.81%) PDA
5 12 (1.55%) Video Conferencing
6 10 (1.29%) Replication
7 8 (1.03%) EqualLogic
7 8 (1.03%) Hedge funds
8 7 (0.90%) Computer Science
9 2 (0.26%) Device Driver
9 2 (0.26%) DTV
9 2 (0.26%) EPoS
9 2 (0.26%) Client/Server
9 2 (0.26%) Mathematics
10 1 (0.13%) Xbox
Operating Systems
1 655 (84.63%) Windows
2 281 (36.30%) Windows Server 2008
3 208 (26.87%) Windows 7
4 184 (23.77%) Windows XP
5 183 (23.64%) Windows Server 2003
6 137 (17.70%) Windows 8
7 132 (17.05%) Windows Server 2012
8 87 (11.24%) Linux
9 51 (6.59%) Windows Vista
10 36 (4.65%) Mac OS X
11 31 (4.01%) Android
12 24 (3.10%) Mac OS
13 14 (1.81%) UNIX
14 10 (1.29%) Windows 2000
15 7 (0.90%) Windows 2000 Server
16 5 (0.65%) Red Hat Enterprise Linux
17 4 (0.52%) AIX
18 2 (0.26%) Fedora
18 2 (0.26%) Mac OS X Server
19 1 (0.13%) Apple iOS
Processes & Methodologies
1 129 (16.67%) ITIL
2 38 (4.91%) Service Management
2 38 (4.91%) Service Delivery
3 31 (4.01%) Incident Management
4 24 (3.10%) Time Management
4 24 (3.10%) Kalman Filter
5 22 (2.84%) High Availability
5 22 (2.84%) Change Control
6 17 (2.20%) Software Deployment
6 17 (2.20%) Software Testing
7 14 (1.81%) Root Cause Analysis
7 14 (1.81%) Release Management
8 13 (1.68%) Migration
9 12 (1.55%) ITIL V2
10 11 (1.42%) Problem Management
10 11 (1.42%) Asset Management
11 10 (1.29%) Disaster Recovery
11 10 (1.29%) Risk Management
11 10 (1.29%) CRM
11 10 (1.29%) Mobile Device Management
Programming Languages
1 108 (13.95%) SQL
2 34 (4.39%) C
3 20 (2.58%) PowerShell
4 16 (2.07%) T-SQL
5 13 (1.68%) VBScript
5 13 (1.68%) C#
6 11 (1.42%) VB.NET
7 9 (1.16%) VBA
8 7 (0.90%) VB
9 6 (0.78%) Java
9 6 (0.78%) JavaScript
10 4 (0.52%) VB6
10 4 (0.52%) Bash Shell
11 3 (0.39%) PHP
12 2 (0.26%) Python
13 1 (0.13%) Google Apps Script
13 1 (0.13%) PHP5
13 1 (0.13%) PHP4
13 1 (0.13%) Perl
Qualifications
1 173 (22.35%) Microsoft Certification
2 112 (14.47%) MCP
3 107 (13.82%) MCSE
4 76 (9.82%) MCITP
5 70 (9.04%) Security Cleared
6 69 (8.91%) MCSA
7 59 (7.62%) Cisco Certification
8 58 (7.49%) CCNA
9 56 (7.24%) MCTS
10 41 (5.30%) SC Cleared
11 40 (5.17%) DV Cleared
12 32 (4.13%) Degree
13 19 (2.45%) VMware Certified Professional (VCP)
13 19 (2.45%) ITIL Certification
14 17 (2.20%) A+ Certification
15 11 (1.42%) Citrix Certification
16 9 (1.16%) Network+ Certification
17 4 (0.52%) CCSA
17 4 (0.52%) CCNP
18 3 (0.39%) JNCIA
Quality Assurance & Compliance
1 98 (12.66%) SLA
2 10 (1.29%) ISO/IEC 27001
3 3 (0.39%) QA
System Software
1 408 (52.71%) Active Directory
2 166 (21.45%) VMware Infrastructure
3 52 (6.72%) Hyper-V
4 44 (5.68%) Terminal Services
5 36 (4.65%) XenApp
6 19 (2.45%) XenDesktop
7 18 (2.33%) vSphere
8 12 (1.55%) VMware ESXi
9 10 (1.29%) VMware ESX
9 10 (1.29%) NDS
10 9 (1.16%) XenServer
11 5 (0.65%) Microsoft App-V
12 4 (0.52%) Terminal Server
12 4 (0.52%) Citrix Presentation Server
13 3 (0.39%) Microsoft Virtual Server
14 1 (0.13%) Forefront TMG
14 1 (0.13%) VMware Server
14 1 (0.13%) ISA Server
Systems Management
1 65 (8.40%) SCCM
2 53 (6.85%) Backup Exec
3 31 (4.01%) WSUS
4 26 (3.36%) Norton AntiVirus
5 18 (2.33%) NetBackup
5 18 (2.33%) Systems Management Server (SMS)
6 17 (2.20%) SCOM
7 15 (1.94%) OpenView Configuration Management
8 7 (0.90%) Tivoli Storage Manager
9 6 (0.78%) OpenView
10 5 (0.65%) MOM
10 5 (0.65%) Tivoli
11 3 (0.39%) ARCserve
12 2 (0.26%) McAfee ePO
13 1 (0.13%) Symantec Enterprise Vault
13 1 (0.13%) SCDPM
13 1 (0.13%) EMC NetWorker
13 1 (0.13%) MAILsweeper
13 1 (0.13%) Nagios
Vendors
1 416 (53.75%) Microsoft
2 220 (28.42%) VMware
3 142 (18.35%) Citrix
4 110 (14.21%) Cisco
5 83 (10.72%) HP
6 80 (10.34%) Symantec
7 74 (9.56%) Apple
8 43 (5.56%) Juniper
9 36 (4.65%) Veeam
10 33 (4.26%) Fujitsu
11 23 (2.97%) Dell
12 20 (2.58%) McAfee
12 20 (2.58%) EMC
13 16 (2.07%) Meru Networks
14 15 (1.94%) IBM
15 14 (1.81%) Veritas
16 12 (1.55%) Oracle
16 12 (1.55%) SonicWALL
17 11 (1.42%) CheckPoint
18 10 (1.29%) Websense
Bristol, Avon
Xist4 IT Recruitment
Salary: £20-24,000 + Good Benefits
Posted: 11 hours ago
Central London / West End
Bluetownonline
Salary: £21.5k - 28.5k per year
Posted: 14 hours ago
Kent
Coal IT Services
Salary: From £25,000 to £35,000 per annum + Package
Posted: 16 hours ago
Bracknell, Berkshire
Austin Fraser
Salary: £25000 - £30000 per annum + Excellent Benefits
Posted: 17 hours ago
Bracknell, Berkshire
Lorien Resourcing
Salary: Neg. dependant on exp.
Posted: 21 hours ago
Walsall, West Midlands (County)
Coburg Banks IT
Salary: £20000 - £24000 per annum
Posted: Yesterday
Reading, Berkshire
CEM
Salary: From £24,000 to £29,000 per annum plus benefits
Posted: Yesterday
Portsmouth, Hampshire
Millshill Recruitment Ltd
Salary: From £20,000 to £25,000 per annum
Posted: Yesterday
Whitstable, Kent
Etech Partners
Salary: Up to £25,000 per annum
Posted: Yesterday
London
Ampersand Consulting
Salary: £35000 per annum + Benefits
Posted: Yesterday
Milton Keynes, Buckinghamshire
Directions On-line Ltd
Salary: From £28,000 to £32,000 per annum 10%bonus pension and healthcare
Posted: 2 days ago
East London
Connect Support Services Ltd
Salary: Negotiable
Posted: 2 days ago
Crawley, West Sussex
Connect Support Services Ltd
Salary: Negotiable depending on experience
Posted: 2 days ago
Daventry, Northamptonshire
Stafford-Sharp Associates
Salary: From £20,000 to £24,000 per annum
Posted: 2 days ago
Hemel Hempstead, Hertfordshire
Understanding Recruitment
Salary: £20000 - £25000 per annum + Benefits
Posted: 3 days ago
Manchester, Lancashire
Circle Recruitment
Salary: £15000 - £20000 per annum + Benefits
Posted: 4 days ago
Milton Keynes, Buckinghamshire
Circle Recruitment
Salary: £26000 - £29000 per annum + Benefits
Posted: 5 days ago
Dorking, Surrey
Global Technology Solutions Ltd
Salary: £21000 - £26000 per annum
Posted: 5 days ago
Fleet, Hampshire
FT Select
Salary: From £30,000 to £45,000 per annum + 10% bonus + corporate benefits
Posted: 5 days ago