The table below looks at the statistics for the 2nd Line Support Engineer role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support Engineer in their job title over the 3 months to 22 May 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
22 May 2015
Same period 2014 Same period 2013
Second Line Support Engineer
Rank 517 574 602
Rank change year-on-year
+57 +28
Permanent jobs requiring a 2nd Line Support Engineer 413 361 291
As % of all permanent IT jobs located in the UK 0.39% 0.31% 0.27%
As % of the Job Titles category 0.41% 0.32% 0.28%
Number of salaries quoted 360 316 245
Average salary £26,000 £25,000 £27,750
Average salary % change year-on-year
+4.00% -9.90%
90% offered a salary of more than £22,000 £21,500 £20,000
10% offered a salary of more than £35,000 £31,500 £40,000
UK excluding London average salary £25,000 £24,750 £25,500
% change year-on-year
+1.01% -2.94%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
101039 111103 102972
As % of all permanent IT jobs located in the UK 94.57% 94.62% 94.64%
Number of salaries quoted 82999 91169 85609
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £26,500 £27,000 £27,000
10% offered a salary of more than £70,000 £67,500 £70,000
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

2nd Line Support Engineer
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing 2nd Line Support Engineer in the job title within the UK as a proportion of the total demand within the Job Titles category.

2nd Line Support Engineer Jobs Demand Trend in the UK

2nd Line Support Engineer
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support Engineer within the UK.

2nd Line Support Engineer Salary Trend in the UK

2nd Line Support Engineer
Salary Histogram

This chart provides a salary histogram for IT jobs citing 2nd Line Support Engineer over the 3 months to 22 May 2015 within the UK.

2nd Line Support Engineer Salary Histogram in the UK

2nd Line Support Engineer
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support Engineer within the UK over the 3 months to 22 May 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +53 396 £26,000 +4.00% 46
South East +40 143 £26,000 +4.00% 22
London +77 137 £27,500 +1.85% 10
Surrey +32 37 £26,000 +15.55% 4
North West +2 30 £24,250 +5.43% 6
South West -3 29 £21,000 -14.28% 2
Berkshire +2 26 £23,579 -17.26% 3
Hampshire +7 22 £24,500 -1.01% 5
West Midlands +3 22 £26,000 +14.28% 2
Manchester +15 21 £22,500 -2.17% 3
City of London +39 20 £28,500 +3.63%
Croydon +26 19 £25,000 +6.38%
Oxfordshire +26 18 £24,000 -21.31% 6
Reading -6 18 £23,579 -19.38% 2
Kent +20 16 £30,000 -14.28% 2
Cornwall -1 13 £21,000 -6.66%
East of England -14 13 £26,000 +7.21% 3
Redruth - 13 £21,000 -
East Sussex +11 12 £26,500 -24.28% 1
Woking +19 10 £22,500 -
Docklands, London +5 9 - -
Yorkshire 0 9 £25,875 +32.69%
East Midlands +8 8 £23,500 -6.00% 1
Birmingham -8 8 £26,250 +14.13%
Brighton +12 7 £26,500 -24.28%
Cheshire +1 7 £25,000 -15.25%
West Sussex -3 7 £25,500 +2.00% 1
Bedfordshire +17 6 £26,000 +18.18%
Chertsey +10 6 £26,000 +6.12%
Luton +9 6 £26,000 +18.18%

2nd Line Support Engineer
Top 30 Related IT Skills

For the 6 months to 22 May 2015, IT jobs within the UK that cited 2nd Line Support Engineer in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support Engineer in their job title.

1 686 (85.11%) Windows
2 491 (60.92%) Microsoft
3 455 (56.45%) Active Directory
4 323 (40.07%) MS Exchange
5 254 (31.51%) Windows Server 2008
6 252 (31.27%) VMware
7 239 (29.65%) Firewall
8 230 (28.54%) MS Office
9 227 (28.16%) MS Excel
10 207 (25.68%) Windows Server 2003
11 202 (25.06%) Cisco
12 197 (24.44%) ITIL
13 188 (23.33%) Windows Server 2012
14 187 (23.20%) Windows 7
14 187 (23.20%) Microsoft Certification
15 166 (20.60%) Exchange Server 2010
16 159 (19.73%) TCP/IP
17 156 (19.35%) Blackberry
18 155 (19.23%) Citrix
19 151 (18.73%) DNS
20 150 (18.61%) Windows 8
21 145 (17.99%) LAN
22 140 (17.37%) VMware Infrastructure
23 138 (17.12%) Windows XP
24 123 (15.26%) Hyper-V
25 121 (15.01%) SLA
26 120 (14.89%) WAN
27 113 (14.02%) Exchange Server 2013
28 112 (13.90%) DHCP
29 109 (13.52%) MCP

2nd Line Support Engineer
Top Related IT Skills by Category

For the 6 months to 22 May 2015, IT jobs within the UK that cited 2nd Line Support Engineer in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support Engineer in their job title. Up to 20 skills are shown per category.

Application Platforms
1 323 (40.07%) MS Exchange
2 166 (20.60%) Exchange Server 2010
3 113 (14.02%) Exchange Server 2013
4 104 (12.90%) Exchange Server 2007
5 87 (10.79%) Exchange Server 2003
6 59 (7.32%) Blackberry Enterprise Server
7 46 (5.71%) IIS
8 33 (4.09%) SharePoint
9 29 (3.60%) Lync
10 19 (2.36%) Exchange Server 2000
11 15 (1.86%) Live Communications Server
12 14 (1.74%) IBM Notes
13 12 (1.49%) CMS
14 10 (1.24%) Commerce Server
15 8 (0.99%) Apache
16 7 (0.87%) SharePoint 2013
17 4 (0.50%) Office Communications Server
17 4 (0.50%) SharePoint 2010
18 3 (0.37%) SharePoint Server
18 3 (0.37%) Lotus Domino
Applications
1 230 (28.54%) MS Office
2 227 (28.16%) MS Excel
3 19 (2.36%) MS PowerPoint
4 16 (1.99%) MS Visio
5 4 (0.50%) MS Project
6 3 (0.37%) PowerPivot
7 2 (0.25%) Adobe Creative Suite
8 1 (0.12%) InDesign
Business Applications
1 1 (0.12%) Retail-J
1 1 (0.12%) Nortel Periphonics
1 1 (0.12%) Oracle Applications
Cloud Services
1 61 (7.57%) Office 365
2 11 (1.36%) Amazon AWS
3 5 (0.62%) Cloud Computing
4 3 (0.37%) Mimecast
5 2 (0.25%) Microsoft Azure
5 2 (0.25%) Google Apps
Communications & Networking
1 239 (29.65%) Firewall
2 159 (19.73%) TCP/IP
3 151 (18.73%) DNS
4 145 (17.99%) LAN
5 120 (14.89%) WAN
6 112 (13.90%) DHCP
7 79 (9.80%) VoIP
7 79 (9.80%) SAN
8 60 (7.44%) VPN
9 49 (6.08%) Internet
10 39 (4.84%) Wireless
11 31 (3.85%) NAS
12 27 (3.35%) Cisco ASA
13 25 (3.10%) VLAN
14 21 (2.61%) Cisco Nexus
14 21 (2.61%) Ethernet
14 21 (2.61%) ADSL
14 21 (2.61%) IP Telephony
15 20 (2.48%) IPv4
16 19 (2.36%) Fibre Channel
Database & Business Intelligence
1 61 (7.57%) SQL Server
2 12 (1.49%) SQL Server 2008
3 8 (0.99%) SQL Server Integration Services
3 8 (0.99%) SQL Server 2005
4 6 (0.74%) SQL Server 2012
5 4 (0.50%) SQL Server Reporting Services
5 4 (0.50%) Crystal Reports
6 3 (0.37%) Relational Database
6 3 (0.37%) Oracle Database
7 2 (0.25%) SQL Server 2000
7 2 (0.25%) RDBMS
7 2 (0.25%) MySQL
8 1 (0.12%) MS Access
8 1 (0.12%) FileMaker
Development Applications
1 5 (0.62%) Apache Ivy
2 4 (0.50%) Visual Studio
2 4 (0.50%) Team Foundation Server
3 1 (0.12%) Git (software)
3 1 (0.12%) Bugzilla
3 1 (0.12%) Subversion
General
1 60 (7.44%) Finance
2 24 (2.98%) Telecoms
3 11 (1.36%) Retail
4 10 (1.24%) Marketing
5 8 (0.99%) Manufacturing
6 7 (0.87%) Electronics
7 6 (0.74%) Advertising
7 6 (0.74%) Legal
8 5 (0.62%) Law
8 5 (0.62%) Banking
9 4 (0.50%) Financial Institution
10 2 (0.25%) Publishing
10 2 (0.25%) German Language
11 1 (0.12%) Italian Language
11 1 (0.12%) Russian Language
11 1 (0.12%) Spanish Language
11 1 (0.12%) French Language
11 1 (0.12%) Local Government
11 1 (0.12%) Front Office
11 1 (0.12%) Military
Libraries, Frameworks & Software Standards
1 18 (2.23%) .NET
2 12 (1.49%) .NET Framework
3 11 (1.36%) HTML
4 5 (0.62%) Java RMI
5 3 (0.37%) COM
6 1 (0.12%) Software Packaging
6 1 (0.12%) Application Packaging
6 1 (0.12%) J2EE
6 1 (0.12%) CSS
6 1 (0.12%) Web Services
6 1 (0.12%) XML
6 1 (0.12%) ASP.NET
Miscellaneous
1 156 (19.35%) Blackberry
2 41 (5.09%) Analytical Skills
3 28 (3.47%) iPhone
4 25 (3.10%) Replication
5 18 (2.23%) Management Information System
5 18 (2.23%) Clustering
5 18 (2.23%) Video Conferencing
6 11 (1.36%) iPad
6 11 (1.36%) Statistics
7 10 (1.24%) e-Health
7 10 (1.24%) FlexPod
7 10 (1.24%) Enterprise Cloud
8 9 (1.12%) Fat Client
8 9 (1.12%) Thin Client
9 6 (0.74%) Enterprise Software
10 5 (0.62%) PDA
11 3 (0.37%) User Experience
11 3 (0.37%) EPoS
12 2 (0.25%) Handset
12 2 (0.25%) Mainframe
Operating Systems
1 686 (85.11%) Windows
2 254 (31.51%) Windows Server 2008
3 207 (25.68%) Windows Server 2003
4 188 (23.33%) Windows Server 2012
5 187 (23.20%) Windows 7
6 150 (18.61%) Windows 8
7 138 (17.12%) Windows XP
8 88 (10.92%) Linux
9 78 (9.68%) Windows Vista
10 74 (9.18%) Mac OS X
11 55 (6.82%) Android
12 37 (4.59%) Apple iOS
13 31 (3.85%) Windows 2000 Server
14 25 (3.10%) Mac OS
15 16 (1.99%) Red Hat Enterprise Linux
16 11 (1.36%) CentOS
17 10 (1.24%) UNIX
18 2 (0.25%) Debian
18 2 (0.25%) Windows 2000
18 2 (0.25%) Solaris
Processes & Methodologies
1 197 (24.44%) ITIL
2 48 (5.96%) Service Delivery
2 48 (5.96%) Problem Management
3 39 (4.84%) Incident Management
4 37 (4.59%) Root Cause Analysis
5 30 (3.72%) Mentoring
6 23 (2.85%) Load Balancing
7 22 (2.73%) Kalman Filter
8 21 (2.61%) Migration
9 20 (2.48%) Time Management
9 20 (2.48%) Risk Analysis
10 17 (2.11%) CRM
11 16 (1.99%) Service Management
11 16 (1.99%) High Availability
12 15 (1.86%) Release Management
13 14 (1.74%) Network Management
13 14 (1.74%) Coaching
14 13 (1.61%) Change Management
14 13 (1.61%) Configuration Management
15 12 (1.49%) Project Management
Programming Languages
1 73 (9.06%) SQL
2 34 (4.22%) C
3 23 (2.85%) PowerShell
4 14 (1.74%) VB
5 4 (0.50%) PHP
5 4 (0.50%) VBA
5 4 (0.50%) VBScript
6 3 (0.37%) T-SQL
6 3 (0.37%) C#
7 2 (0.25%) Java
7 2 (0.25%) JavaScript
8 1 (0.12%) Perl
8 1 (0.12%) PL/SQL
Qualifications
1 187 (23.20%) Microsoft Certification
2 109 (13.52%) MCP
3 104 (12.90%) MCSE
4 78 (9.68%) Cisco Certification
5 73 (9.06%) CCNA
6 67 (8.31%) MCSA
7 52 (6.45%) MCITP
8 51 (6.33%) Security Cleared
9 34 (4.22%) Degree
10 33 (4.09%) A+ Certification
11 31 (3.85%) DV Cleared
12 24 (2.98%) SC Cleared
13 20 (2.48%) MCTS
14 19 (2.36%) CCNP
15 18 (2.23%) ITIL Foundation Certificate
16 16 (1.99%) Network+ Certification
17 15 (1.86%) ITIL Certification
18 13 (1.61%) VMware Certified Professional (VCP)
19 10 (1.24%) SAP Certification
20 6 (0.74%) CCA
Quality Assurance & Compliance
1 121 (15.01%) SLA
2 11 (1.36%) ISO/IEC 27001
3 10 (1.24%) ISO 9001
3 10 (1.24%) PCI DSS
System Software
1 455 (56.45%) Active Directory
2 140 (17.37%) VMware Infrastructure
3 123 (15.26%) Hyper-V
4 39 (4.84%) vSphere
4 39 (4.84%) XenApp
5 32 (3.97%) Terminal Services
6 27 (3.35%) XenDesktop
7 14 (1.74%) Citrix Presentation Server
7 14 (1.74%) VMware Server
8 12 (1.49%) vCloud
9 10 (1.24%) Terminal Server
10 6 (0.74%) VMware Workstation
11 5 (0.62%) VMware ESXi
11 5 (0.62%) XenServer
12 2 (0.25%) Firmware
13 1 (0.12%) Squid
13 1 (0.12%) VMware ESX
Systems Management
1 33 (4.09%) SCCM
2 18 (2.23%) WSUS
3 12 (1.49%) FortiGate
4 11 (1.36%) Nagios
5 9 (1.12%) Backup Exec
6 8 (0.99%) Dollar Universe
7 6 (0.74%) Norton AntiVirus
7 6 (0.74%) Symantec Endpoint Protection
8 3 (0.37%) Symantec Enterprise Vault
8 3 (0.37%) Casper Suite
8 3 (0.37%) WMI
8 3 (0.37%) Systems Management Server (SMS)
8 3 (0.37%) OpenView Configuration Management
8 3 (0.37%) DameWare
8 3 (0.37%) NetBackup
8 3 (0.37%) Cisco IPCC
9 2 (0.25%) SCOM
9 2 (0.25%) SCVMM
9 2 (0.25%) Cisco CUCM
10 1 (0.12%) Cisco UCCX
Vendors
1 491 (60.92%) Microsoft
2 252 (31.27%) VMware
3 202 (25.06%) Cisco
4 155 (19.23%) Citrix
5 107 (13.28%) Apple
6 101 (12.53%) HP
7 53 (6.58%) Symantec
8 50 (6.20%) Dell
9 44 (5.46%) Juniper
10 39 (4.84%) Avaya
11 32 (3.97%) NetApp
12 25 (3.10%) Mitel
13 23 (2.85%) IBM
14 19 (2.36%) Bloomberg
15 15 (1.86%) F5
16 14 (1.74%) Lotus
17 12 (1.49%) SAP
17 12 (1.49%) Veritas
17 12 (1.49%) Fujitsu
18 11 (1.36%) Red Hat
Rochdale, Lancashire
Greywood Associates Limited
Salary: £18000 - £22000 per annum + bens
Posted: 14 hours ago
Solihull, West Midlands (County)
Network ITR
Salary: 19k to 23k per year GBP
Posted: 14 hours ago
Guildford, Surrey
Senitor Associates
Salary: £26000 per annum
Posted: 15 hours ago
Hampshire
Harvey Nash plc
Salary: £35000 - £40000 per annum
Posted: 15 hours ago
London
Etech Partners
Salary: Up to £32,000 per annum + Benefits
Posted: 16 hours ago
Wigan, Lancashire
Senitor Associates
Salary: £18000 - £20000 per annum
Posted: 23 hours ago
London
Stott and May
Posted: Yesterday
London
RBW Consulting
Salary: From £22,000 to £24,000 per annum
Posted: Yesterday
Hatfield, Hertfordshire
Deerfoot IT Resources Ltd
Salary: £40000 - £45000 per annum + Benefits
Posted: 2 days ago
West Sussex
Clearwater People Solutions
Salary: £23000 - £28000 Per Annum Excellent benefits
Posted: 2 days ago
Tadley, Hampshire
Polar Recruitment
Salary: £17000 - £26000 per annum + benefits
Posted: 2 days ago
Richmond, Surrey
Involved Solutions Ltd
Salary: £32000 - £37000 per annum + Excellent Benefits
Posted: 3 days ago
Lancashire
Premier IT
Salary: £20000 - £30000 per annum + benefits
Posted: 3 days ago
Southampton, Hampshire
Spectrum IT Recruitment (South) Ltd
Salary: £16000 - £19500 per annum + Benefits
Posted: 3 days ago
Oxfordshire
Haybrook IT Resourcing Ltd
Salary: Up to £24,000 per annum Plus on call allowance
Posted: 3 days ago
London
Millshill Recruitment Ltd
Salary: From £30,000 to £32,000 per annum
Posted: 3 days ago
Loughton, Essex
techfolk Ltd
Salary: From £27,000 to £34,000 per annum + discretionary company bonus
Posted: 3 days ago
Oxfordshire
Haybrook IT Resourcing Ltd
Salary: £22,000 per annum + Benefits
Posted: 3 days ago
Portsmouth, Hampshire
Millshill Recruitment Ltd
Salary: From £20,000 to £30,000 per annum + Training + Bens
Posted: 3 days ago
Kent
Coal IT Services
Salary: From £25,000 to £35,000 per annum + Benefits
Posted: 3 days ago