The table below looks at the statistics for the 2nd Line Support Engineer role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support Engineer in their job title over the 3 months to 29 April 2016 with a comparison to the same period in the previous 2 years.

3 months to
29 Apr 2016
Same period 2015 Same period 2014
Second Line Support Engineer
Rank 546 485 553
Rank change year-on-year
-61 +68
Permanent jobs requiring a 2nd Line Support Engineer 458 588 489
As % of all permanent IT jobs located in the UK 0.44% 0.53% 0.41%
As % of the Job Titles category 0.46% 0.55% 0.42%
Number of salaries quoted 414 512 434
Average salary £26,000 £26,000 £25,000
Average salary % change year-on-year
- +4.00%
90% offered a salary of more than £22,500 £21,750 £21,000
10% offered a salary of more than £32,000 £35,000 £35,000
UK excluding London average salary £25,500 £25,000 £24,000
% change year-on-year
+2.00% +4.16%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
99472 107123 115267
As % of all permanent IT jobs located in the UK 96.25% 96.48% 96.40%
Number of salaries quoted 83547 87392 93423
Average salary £45,000 £45,000 £45,000
90% offered a salary of more than £27,500 £26,500 £27,000
10% offered a salary of more than £70,000 £67,500 £70,000
UK excluding London average salary £41,500 £40,000 £40,000
% change year-on-year
+3.75% -

2nd Line Support Engineer
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing 2nd Line Support Engineer in the job title within the UK as a proportion of the total demand within the Job Titles category.

2nd Line Support Engineer Jobs Demand Trend in the UK

2nd Line Support Engineer
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support Engineer within the UK.

2nd Line Support Engineer Salary Trend in the UK

2nd Line Support Engineer
Salary Histogram

This chart provides a salary histogram for IT jobs citing 2nd Line Support Engineer over the 3 months to 29 April 2016 within the UK.

2nd Line Support Engineer Salary Histogram in the UK

2nd Line Support Engineer
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support Engineer within the UK over the 3 months to 29 April 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -84 422 £26,000 - 42
South East +1 138 £26,000 -1.88% 14
London -98 104 £27,500 -1.78% 16
South West +8 68 £25,000 +8.69% 2
Hampshire +42 49 £25,500 +2.00% 5
East of England +10 40 £28,000 +12.00% 1
Berkshire +9 33 £26,000 - 5
Surrey -10 33 £29,000 +9.43% 2
Hertfordshire +23 32 £26,000 +8.33% 1
Wiltshire +11 27 £27,500 +19.56%
North West +6 23 £21,250 -6.59% 5
City of London +41 22 £27,750 -4.31% 3
West Midlands -25 19 £24,750 -1.00%
Chippenham +9 18 £30,000 +50.00%
Dorset +25 15 £24,000 -2.04%
Manchester -1 15 £22,250 -1.11% 3
Farnborough -2 15 £23,500 -6.00%
Bournemouth +17 14 £24,000 -2.04%
Fareham +12 14 £25,500 +4.08% 1
Yorkshire +11 14 £23,500 +4.44% 1
Hemel Hempstead - 13 £25,500 -
East Midlands -4 11 £25,000 +5.26% 1
Cornwall -9 11 £22,000 +4.76% 1
Buckinghamshire +24 10 £24,250 -11.81%
Watford +18 10 £26,000 -0.95%
Guildford +10 10 £29,000 +7.40%
West Yorkshire +8 10 £23,500 +4.44% 1
Redruth -9 10 £22,500 +7.14% 1
Andover - 9 £26,500 - 1
Docklands, London +19 8 - -

2nd Line Support Engineer
Top 30 Related IT Skills

For the 6 months to 29 April 2016, IT jobs within the UK that cited 2nd Line Support Engineer in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support Engineer in their job title.

1 799 (84.37%) Windows
2 567 (59.87%) Active Directory
3 524 (55.33%) Microsoft
4 391 (41.29%) Windows Server
5 385 (40.65%) MS Exchange
6 361 (38.12%) VMware
7 328 (34.64%) Windows Server 2012
8 303 (32.00%) Windows Server 2008
9 293 (30.94%) Windows 7
10 249 (26.29%) MS Excel
11 230 (24.29%) MS Office
12 215 (22.70%) Firewall
12 215 (22.70%) VMware Infrastructure
13 209 (22.07%) Windows 8
14 208 (21.96%) Office 365
15 197 (20.80%) Citrix
16 194 (20.49%) Exchange Server 2010
17 192 (20.27%) Microsoft Certification
18 188 (19.85%) Windows Server 2003
19 187 (19.75%) Cisco
20 179 (18.90%) ITIL
21 169 (17.85%) SLA
22 159 (16.79%) Hyper-V
23 156 (16.47%) TCP/IP
24 146 (15.42%) LAN
25 143 (15.10%) DNS
26 142 (14.99%) Exchange Server 2007
27 141 (14.89%) WAN
28 134 (14.15%) Exchange Server 2013
29 112 (11.83%) MCSA

2nd Line Support Engineer
Top Related IT Skills by Category

For the 6 months to 29 April 2016, IT jobs within the UK that cited 2nd Line Support Engineer in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support Engineer in their job title. Up to 20 skills are shown per category.

Application Platforms
1 385 (40.65%) MS Exchange
2 194 (20.49%) Exchange Server 2010
3 142 (14.99%) Exchange Server 2007
4 134 (14.15%) Exchange Server 2013
5 56 (5.91%) SharePoint
6 34 (3.59%) IIS
7 27 (2.85%) Skype for Business
8 19 (2.01%) Blackberry Enterprise Server
9 17 (1.80%) SharePoint Server
10 16 (1.69%) Exchange Server 2003
11 14 (1.48%) Site Server
12 13 (1.37%) SharePoint 2013
13 7 (0.74%) Apache
14 3 (0.32%) Moodle
14 3 (0.32%) SugarCRM
15 2 (0.21%) GroupWise
15 2 (0.21%) IBM Notes
15 2 (0.21%) JBoss
15 2 (0.21%) Office Communications Server
15 2 (0.21%) SharePoint 2010
Applications
1 249 (26.29%) MS Excel
2 230 (24.29%) MS Office
3 15 (1.58%) MS Visio
4 7 (0.74%) MS PowerPoint
5 2 (0.21%) Adobe Creative Suite
6 1 (0.11%) S-PLUS
Business Applications
1 5 (0.53%) SAP Oil and Gas
2 4 (0.42%) Oracle Applications
3 1 (0.11%) Dynamics CRM
3 1 (0.11%) Dynamics NAV
Cloud Services
1 208 (21.96%) Office 365
2 10 (1.06%) IaaS
3 8 (0.84%) Cloud Computing
3 8 (0.84%) Microsoft Azure
4 5 (0.53%) Google Apps
5 4 (0.42%) Amazon AWS
5 4 (0.42%) SaaS
6 1 (0.11%) PaaS
Communications & Networking
1 215 (22.70%) Firewall
2 156 (16.47%) TCP/IP
3 146 (15.42%) LAN
4 143 (15.10%) DNS
5 141 (14.89%) WAN
6 107 (11.30%) VoIP
7 104 (10.98%) DHCP
8 85 (8.98%) VPN
9 62 (6.55%) SAN
10 43 (4.54%) Wi-Fi
11 31 (3.27%) Wireless
12 27 (2.85%) Remote Desktop
13 26 (2.75%) VLAN
14 21 (2.22%) NAS
15 19 (2.01%) Internet
16 16 (1.69%) ADSL
17 14 (1.48%) 3G
18 13 (1.37%) DSL
18 13 (1.37%) HSPA
19 12 (1.27%) Broadband
Database & Business Intelligence
1 84 (8.87%) SQL Server
2 15 (1.58%) MySQL
3 8 (0.84%) SQL Server 2008
4 7 (0.74%) SQL Server 2012
5 5 (0.53%) SQL Server 2005
6 3 (0.32%) Informix
6 3 (0.32%) PostgreSQL
7 2 (0.21%) MarkLogic
7 2 (0.21%) SQL Server Reporting Services
8 1 (0.11%) Data Warehouse
Development Applications
1 3 (0.32%) Git (software)
2 2 (0.21%) Hudson
General
1 68 (7.18%) Telecoms
2 48 (5.07%) Finance
3 11 (1.16%) Manufacturing
4 9 (0.95%) Law
4 9 (0.95%) Retail
5 8 (0.84%) Advertising
5 8 (0.84%) Marketing
6 5 (0.53%) Automotive
6 5 (0.53%) Electronics
6 5 (0.53%) Legal
7 3 (0.32%) Back Office
7 3 (0.32%) Banking
7 3 (0.32%) Publishing
8 2 (0.21%) Pharmaceutical
9 1 (0.11%) Financial Institution
9 1 (0.11%) Games
9 1 (0.11%) Russian Language
Libraries, Frameworks & Software Standards
1 11 (1.16%) Web Services
2 9 (0.95%) .NET
2 9 (0.95%) ASP.NET
3 7 (0.74%) HTML
4 3 (0.32%) LAMP
5 2 (0.21%) ASP.NET Web Forms
5 2 (0.21%) EDI
5 2 (0.21%) XML
6 1 (0.11%) COM
6 1 (0.11%) JSON
6 1 (0.11%) Software Packaging
6 1 (0.11%) XMPP
Miscellaneous
1 110 (11.62%) Driving Licence
2 52 (5.49%) Blackberry
3 33 (3.48%) Analytical Skills
3 33 (3.48%) iPhone
4 32 (3.38%) Data Centre
5 18 (1.90%) Replication
6 9 (0.95%) Video Conferencing
7 8 (0.84%) iPad
8 7 (0.74%) Computer Science
8 7 (0.74%) VCE vBlock
9 6 (0.63%) FlexPod
10 5 (0.53%) Mathematics
10 5 (0.53%) Private Cloud
11 4 (0.42%) NHS
11 4 (0.42%) User Experience
12 3 (0.32%) CMDB
12 3 (0.32%) Enterprise Storage
12 3 (0.32%) Management Information System
12 3 (0.32%) Mobile Computing
12 3 (0.32%) Thin Client
Operating Systems
1 799 (84.37%) Windows
2 391 (41.29%) Windows Server
3 328 (34.64%) Windows Server 2012
4 303 (32.00%) Windows Server 2008
5 293 (30.94%) Windows 7
6 209 (22.07%) Windows 8
7 188 (19.85%) Windows Server 2003
8 108 (11.40%) Windows XP
9 90 (9.50%) Linux
10 77 (8.13%) Mac OS X
11 74 (7.81%) Windows 10
12 53 (5.60%) Android
13 47 (4.96%) Windows Vista
14 38 (4.01%) Unix
15 22 (2.32%) Apple iOS
16 12 (1.27%) Mac OS
17 6 (0.63%) Windows 2000 Server
18 4 (0.42%) Red Hat Enterprise Linux
18 4 (0.42%) Solaris
18 4 (0.42%) Windows Phone
Processes & Methodologies
1 179 (18.90%) ITIL
2 52 (5.49%) Mentoring
3 32 (3.38%) Time Management
4 26 (2.75%) ITSM
4 26 (2.75%) Service Delivery
5 25 (2.64%) Incident Management
5 25 (2.64%) Service Management
6 24 (2.53%) Change Management
7 21 (2.22%) Kalman Filter
7 21 (2.22%) Project Management
7 21 (2.22%) Root Cause Analysis
8 17 (1.80%) Patch Management
9 16 (1.69%) Email Filtering
9 16 (1.69%) Ticket Management
10 15 (1.58%) Migration
11 13 (1.37%) Change Control
11 13 (1.37%) Network Management
12 12 (1.27%) CRM
12 12 (1.27%) Problem Management
13 11 (1.16%) Disaster Recovery
Programming Languages
1 76 (8.03%) SQL
2 21 (2.22%) C
3 20 (2.11%) PowerShell
4 8 (0.84%) VB
5 6 (0.63%) C#
5 6 (0.63%) VBA
6 5 (0.53%) C++
6 5 (0.53%) Java
7 1 (0.11%) Perl
7 1 (0.11%) PHP
Qualifications
1 192 (20.27%) Microsoft Certification
2 112 (11.83%) MCSA
3 85 (8.98%) Cisco Certification
4 84 (8.87%) MCSE
5 80 (8.45%) CCNA
6 79 (8.34%) Security Cleared
7 61 (6.44%) SC Cleared
8 45 (4.75%) MCP
9 44 (4.65%) Degree
10 42 (4.44%) MCITP
11 29 (3.06%) MCTS
12 22 (2.32%) ITIL Certification
13 21 (2.22%) Citrix Certification
14 20 (2.11%) CCA
14 20 (2.11%) VMware Certified Professional (VCP)
15 19 (2.01%) A+ Certification
15 19 (2.01%) Network+ Certification
16 17 (1.80%) MCDST
17 16 (1.69%) ITIL Foundation Certificate
18 12 (1.27%) CCNP
Quality Assurance & Compliance
1 169 (17.85%) SLA
2 6 (0.63%) QA
3 1 (0.11%) COBIT
3 1 (0.11%) DICOM
3 1 (0.11%) ISO 14001
3 1 (0.11%) ISO 9001
3 1 (0.11%) ISO/IEC 27001
3 1 (0.11%) PCI DSS
3 1 (0.11%) Sarbanes-Oxley
System Software
1 567 (59.87%) Active Directory
2 215 (22.70%) VMware Infrastructure
3 159 (16.79%) Hyper-V
4 60 (6.34%) Terminal Services
5 22 (2.32%) vSphere
5 22 (2.32%) XenApp
6 21 (2.22%) VMware ESXi
7 14 (1.48%) XenDesktop
8 9 (0.95%) VMware ESX
9 6 (0.63%) BitLocker
9 6 (0.63%) Microsoft App-V
9 6 (0.63%) XenServer
10 5 (0.53%) Squid
11 2 (0.21%) Firmware
11 2 (0.21%) Terminal Server
11 2 (0.21%) Xen
12 1 (0.11%) ISA Server
12 1 (0.11%) VMware Server
12 1 (0.11%) VMware Workstation
Systems Management
1 50 (5.28%) SCCM
2 23 (2.43%) Backup Exec
3 13 (1.37%) WSUS
4 10 (1.06%) McAfee ePO
5 8 (0.84%) Norton AntiVirus
6 7 (0.74%) FortiGate
6 7 (0.74%) SCSM
7 6 (0.63%) Cisco UCCX
8 5 (0.53%) Cisco UCCE
8 5 (0.53%) Icinga
9 3 (0.32%) Nagios
9 3 (0.32%) NetBackup
9 3 (0.32%) Opsview
9 3 (0.32%) ZABBIX
10 2 (0.21%) DameWare
10 2 (0.21%) Symantec Endpoint Protection
10 2 (0.21%) Systems Management Server (SMS)
11 1 (0.11%) Cisco CUCM
11 1 (0.11%) SCOM
11 1 (0.11%) Symantec Enterprise Vault
Vendors
1 524 (55.33%) Microsoft
2 361 (38.12%) VMware
3 197 (20.80%) Citrix
4 187 (19.75%) Cisco
5 70 (7.39%) HP
6 50 (5.28%) Juniper
7 42 (4.44%) Dell
8 39 (4.12%) Apple
9 27 (2.85%) NetApp
10 23 (2.43%) Veeam
11 22 (2.32%) Avaya
12 21 (2.22%) Symantec
13 20 (2.11%) EMC
14 19 (2.01%) SonicWALL
15 14 (1.48%) BT
15 14 (1.48%) SolarWinds
16 13 (1.37%) Intel Security
17 11 (1.16%) Meraki
17 11 (1.16%) WatchGuard
18 10 (1.06%) Oracle
Basingstoke, Hampshire
Capita Resourcing - IT Resourcing
Salary: £25000 - £30000 per annum + Benefits
Posted: 12 hours ago
Redruth, Cornwall
Global Technology Solutions Ltd
Salary: £23000 per annum
Posted: 12 hours ago
London
Harvey Nash plc
Salary: £25000 - £35000 per annum + bonus and benefits
Posted: 13 hours ago
Wallasey, Merseyside
D4 Digital Recruitment
Salary: £17000 - £22000 Per Annum
Posted: 13 hours ago
Berkshire
Nationwide People Ltd
Salary: Good Benefits
Posted: Yesterday
Newbury, Berkshire
Redrock Consulting Ltd
Salary: £25000 - £26000 per annum + Impressive Bens Package
Posted: Yesterday
Basingstoke, Hampshire
Spectrum IT Recruitment (South) Ltd
Salary: £25000 - £30000 per annum
Posted: Yesterday
Woking, Surrey
IT Lab
Salary: From £22,000 to £28,000 per annum
Posted: Yesterday
Fareham, Hampshire
Global Technology Solutions Ltd
Salary: £27000 - £28000 per annum + Benefits
Posted: Yesterday
North West London
Playtech
Salary: From £30,000 to £35,000 per annum Annual Bonus plus great benefits
Posted: Yesterday
Southampton, Hampshire
ninesharp
Salary: £20000 - £22000 per annum + 25 Days Holiday, Healthcare
Posted: Yesterday
East London
Connect Support Services Ltd
Posted: 2 days ago
Redhill, Surrey
TLP Consultancy Ltd.
Salary: Neg
Posted: 2 days ago
Bath, Avon
Senitor Associates
Salary: £20000 per annum + £3000 annual bonus
Posted: 2 days ago
Kidlington, Oxfordshire
MARS Technical Recruitment
Salary: From £25,000 to £30,000 per annum plus benefits
Posted: 3 days ago
Halifax, West Yorkshire
The Bridge Ltd
Salary: Up to £23,500 per annum Plus Benefits
Posted: 3 days ago
Chesterfield, Derbyshire
Go IT Recruitment Ltd
Salary: From £20,000 to £24,000 per annum + excellent benefits
Posted: 3 days ago
London
Capita plc
Salary: £25000 - £28000 per annum
Posted: 4 days ago
East London
AWD Recruitment
Salary: £28,000 - £31,800 + Benefits
Posted: 4 days ago
Manchester, Lancashire
Premier IT
Posted: 4 days ago
Stockport, Cheshire
Search Consultancy
Posted: 4 days ago
Chester, Cheshire
Search Consultancy
Posted: 4 days ago
Wokingham, Berkshire
Nationwide People Ltd
Salary: £25000 - £34000 Per Annum + Good Benefits
Posted: 4 days ago
East London
Carrenza
Salary: Up to £35,000 per annum + on-call allowance
Posted: 4 days ago
Canary Wharf, London
AWD online
Salary: £28,000 - £31,800 + Benefits
Posted: 4 days ago
Hatfield, Hertfordshire
Understanding Recruitment
Salary: £25000.00 - £28000.00 per annum + shift allowance, bens
Posted: 5 days ago
Andover, Hampshire
Understanding Recruitment
Salary: £25000.00 - £28000.00 per annum + shift allowance, bens
Posted: 5 days ago
West London
Verticality Ltd
Salary: £28000 - £32000 per annum, Benefits 8% Bonus, Overtime
Posted: 5 days ago
City, London
Harrington Starr
Salary: £20000 - £30000 per annum
Posted: 6 days ago
London
MillsHill
Salary: £0 - £35,000 per year
Posted: 8 days ago