The table below looks at the statistics for the 2nd Line Support Engineer role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support Engineer in their job title over the 3 months to 12 February 2016 with a comparison to the same period in the previous 2 years.

Location
3 months to
12 Feb 2016
Same period 2015 Same period 2014
Second Line Support Engineer
Rank 516 486 601
Rank change year-on-year
-30 +115
Permanent jobs requiring a 2nd Line Support Engineer 482 524 359
As % of all permanent IT jobs located in the UK 0.48% 0.49% 0.34%
As % of the Job Titles category 0.50% 0.51% 0.35%
Number of salaries quoted 452 443 316
Average salary £26,500 £27,500 £25,000
Average salary % change year-on-year
-3.63% +10.00%
90% offered a salary of more than £22,500 £22,000 £21,500
10% offered a salary of more than £34,000 £34,000 £34,000
UK excluding London average salary £26,000 £25,000 £24,500
% change year-on-year
+4.00% +2.04%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
97363 102681 101319
As % of all permanent IT jobs located in the UK 96.13% 96.46% 96.26%
Number of salaries quoted 81714 85063 81425
Average salary £45,000 £45,000 £45,000
90% offered a salary of more than £27,500 £26,500 £27,000
10% offered a salary of more than £70,000 £70,000 £70,000
UK excluding London average salary £42,000 £40,000 £40,000
% change year-on-year
+5.00% -

2nd Line Support Engineer
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing 2nd Line Support Engineer in the job title within the UK as a proportion of the total demand within the Job Titles category.

2nd Line Support Engineer Jobs Demand Trend in the UK

2nd Line Support Engineer
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support Engineer within the UK.

2nd Line Support Engineer Salary Trend in the UK

2nd Line Support Engineer
Salary Histogram

This chart provides a salary histogram for IT jobs citing 2nd Line Support Engineer over the 3 months to 12 February 2016 within the UK.

2nd Line Support Engineer Salary Histogram in the UK

2nd Line Support Engineer
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support Engineer within the UK over the 3 months to 12 February 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -22 443 £26,500 -3.63% 48
London -54 151 £28,000 - 10
South East +7 127 £26,500 -1.85% 11
Hampshire +40 50 £26,500 +6.00% 5
South West +10 48 £25,000 +4.16% 7
East of England +11 44 £25,000 - 5
Surrey +20 29 £29,000 +5.45% 1
West Midlands -4 28 £25,000 - 3
Berkshire -28 27 £29,500 +1.72% 1
Wiltshire +16 22 £26,000 +13.04% 1
Farnborough -12 22 £25,750 +3.00% 3
City of London +36 19 £32,500 +19.26% 4
Cambridgeshire +24 19 £20,500 -12.76% 1
North West +13 19 £25,250 +1.00% 3
Hertfordshire +11 18 £25,000 +4.16% 4
Chippenham +7 16 £26,000 +8.33% 1
East Midlands +5 15 £25,000 -8.25% 3
Dorset - 13 £24,000 - 2
Bournemouth - 12 £24,000 - 1
Andover - 12 £26,500 - 1
Cheshire +29 9 £25,500 -10.52% 2
Reigate - 9 £29,000 -
Manchester +4 8 £27,000 +10.20%
Coventry -3 8 £25,000 +8.69%
Slough -3 8 £50,000 +33.33%
Warwickshire -10 8 £30,000 -14.28% 1
Yorkshire -12 8 £25,750 +14.44% 6
Reading +8 7 £26,500 +6.00% 1
Cambridge +4 7 £30,000 +30.43%
Croydon +3 7 £27,000 +25.58% 1

2nd Line Support Engineer
Top 30 Related IT Skills

For the 6 months to 12 February 2016, IT jobs within the UK that cited 2nd Line Support Engineer in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support Engineer in their job title.

1 794 (82.79%) Windows
2 572 (59.65%) Active Directory
3 518 (54.01%) Microsoft
4 389 (40.56%) Windows Server
5 378 (39.42%) MS Exchange
6 326 (33.99%) VMware
7 311 (32.43%) Windows Server 2008
8 292 (30.45%) MS Office
9 287 (29.93%) Windows Server 2012
10 282 (29.41%) Windows 7
11 231 (24.09%) MS Excel
12 206 (21.48%) Windows 8
13 196 (20.44%) Office 365
14 187 (19.50%) Citrix
15 185 (19.29%) VMware Infrastructure
16 184 (19.19%) Firewall
17 182 (18.98%) Microsoft Certification
18 173 (18.04%) Cisco
19 170 (17.73%) Exchange Server 2010
20 159 (16.58%) Hyper-V
21 150 (15.64%) ITIL
22 147 (15.33%) DNS
22 147 (15.33%) TCP/IP
23 145 (15.12%) Windows Server 2003
24 125 (13.03%) Exchange Server 2013
25 124 (12.93%) SLA
25 124 (12.93%) Windows XP
26 122 (12.72%) LAN
27 119 (12.41%) DHCP
28 113 (11.78%) WAN

2nd Line Support Engineer
Top Related IT Skills by Category

For the 6 months to 12 February 2016, IT jobs within the UK that cited 2nd Line Support Engineer in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support Engineer in their job title. Up to 20 skills are shown per category.

Application Platforms
1 378 (39.42%) MS Exchange
2 170 (17.73%) Exchange Server 2010
3 125 (13.03%) Exchange Server 2013
4 95 (9.91%) Exchange Server 2007
5 62 (6.47%) SharePoint
6 30 (3.13%) Exchange Server 2003
7 29 (3.02%) Skype for Business
8 20 (2.09%) IIS
9 19 (1.98%) SharePoint Server
10 17 (1.77%) Blackberry Enterprise Server
11 11 (1.15%) SharePoint 2013
12 10 (1.04%) Site Server
13 5 (0.52%) Office Communications Server
14 4 (0.42%) IBM Notes
15 3 (0.31%) Moodle
15 3 (0.31%) SharePoint 2010
15 3 (0.31%) SugarCRM
16 2 (0.21%) GroupWise
17 1 (0.10%) CMS
17 1 (0.10%) IBM Domino
Applications
1 292 (30.45%) MS Office
2 231 (24.09%) MS Excel
3 11 (1.15%) MS Visio
4 9 (0.94%) MS PowerPoint
5 1 (0.10%) S-PLUS
Business Applications
1 4 (0.42%) Dynamics CRM
1 4 (0.42%) SAP Oil and Gas
2 1 (0.10%) Remedy ITSM
Cloud Services
1 196 (20.44%) Office 365
2 22 (2.29%) IaaS
3 11 (1.15%) Google Apps
4 9 (0.94%) Cloud Computing
5 6 (0.63%) Microsoft Azure
6 4 (0.42%) Amazon AWS
6 4 (0.42%) SaaS
7 2 (0.21%) Mimecast
8 1 (0.10%) Amazon EC2
8 1 (0.10%) Amazon ElastiCache
8 1 (0.10%) Amazon S3
8 1 (0.10%) AWS Elastic Beanstalk
8 1 (0.10%) Dropbox
8 1 (0.10%) PaaS
8 1 (0.10%) Route 53
Communications & Networking
1 184 (19.19%) Firewall
2 147 (15.33%) DNS
2 147 (15.33%) TCP/IP
3 122 (12.72%) LAN
4 119 (12.41%) DHCP
5 113 (11.78%) WAN
6 97 (10.11%) VPN
7 69 (7.19%) VoIP
8 53 (5.53%) SAN
9 41 (4.28%) Wi-Fi
10 28 (2.92%) Internet
11 27 (2.82%) VLAN
11 27 (2.82%) Wireless
12 22 (2.29%) Remote Desktop
13 15 (1.56%) Unified Communications
14 14 (1.46%) 3G
15 13 (1.36%) DSL
15 13 (1.36%) HSPA
16 12 (1.25%) NAS
17 11 (1.15%) Broadband
Database & Business Intelligence
1 67 (6.99%) SQL Server
2 10 (1.04%) SQL Server 2008
3 7 (0.73%) SQL Server 2005
4 5 (0.52%) MySQL
4 5 (0.52%) SQL Server 2012
5 2 (0.21%) SQL Server Reporting Services
6 1 (0.10%) Amazon RDS
6 1 (0.10%) BusinessObjects
6 1 (0.10%) Data Warehouse
6 1 (0.10%) Oracle Database
6 1 (0.10%) SQL Server 2000
Development Applications
1 3 (0.31%) Git (software)
2 2 (0.21%) Hudson
3 1 (0.10%) Octopus Deploy
3 1 (0.10%) TeamCity
General
1 69 (7.19%) Telecoms
2 64 (6.67%) Finance
3 15 (1.56%) Law
4 10 (1.04%) Manufacturing
5 8 (0.83%) Advertising
5 8 (0.83%) Legal
6 6 (0.63%) Banking
6 6 (0.63%) Marketing
6 6 (0.63%) Retail
7 5 (0.52%) Back Office
7 5 (0.52%) Publishing
8 4 (0.42%) Electronics
9 3 (0.31%) Financial Institution
10 2 (0.21%) Automotive
10 2 (0.21%) Games
10 2 (0.21%) Pharmaceutical
10 2 (0.21%) Russian Language
11 1 (0.10%) Dutch Language
11 1 (0.10%) Finnish Language
11 1 (0.10%) Swedish Language
Libraries, Frameworks & Software Standards
1 8 (0.83%) HTML
2 7 (0.73%) .NET
2 7 (0.73%) Web Services
3 6 (0.63%) ASP.NET
4 4 (0.42%) LAMP
5 2 (0.21%) EDI
5 2 (0.21%) Software Packaging
5 2 (0.21%) XML
6 1 (0.10%) .NET Framework
6 1 (0.10%) COM
6 1 (0.10%) JSON
6 1 (0.10%) Middleware
Miscellaneous
1 101 (10.53%) Driving Licence
2 71 (7.40%) Blackberry
3 51 (5.32%) Analytical Skills
4 40 (4.17%) Data Centre
5 35 (3.65%) iPhone
6 17 (1.77%) Video Conferencing
7 15 (1.56%) iPad
8 14 (1.46%) Replication
9 7 (0.73%) Clustering
9 7 (0.73%) FlexPod
9 7 (0.73%) VCE vBlock
10 6 (0.63%) CCTV
11 5 (0.52%) Computer Science
11 5 (0.52%) Handset
11 5 (0.52%) PDA
12 4 (0.42%) Fat Client
12 4 (0.42%) NHS
12 4 (0.42%) Thin Client
13 3 (0.31%) Enterprise Storage
13 3 (0.31%) Mathematics
Operating Systems
1 794 (82.79%) Windows
2 389 (40.56%) Windows Server
3 311 (32.43%) Windows Server 2008
4 287 (29.93%) Windows Server 2012
5 282 (29.41%) Windows 7
6 206 (21.48%) Windows 8
7 145 (15.12%) Windows Server 2003
8 124 (12.93%) Windows XP
9 93 (9.70%) Linux
10 74 (7.72%) Mac OS X
11 47 (4.90%) Android
12 38 (3.96%) Unix
13 35 (3.65%) Windows 10
14 28 (2.92%) Mac OS
15 27 (2.82%) Windows Vista
16 15 (1.56%) Apple iOS
17 13 (1.36%) CentOS
17 13 (1.36%) Red Hat Enterprise Linux
18 11 (1.15%) Debian
18 11 (1.15%) Ubuntu
Processes & Methodologies
1 150 (15.64%) ITIL
2 38 (3.96%) Mentoring
3 36 (3.75%) Time Management
4 28 (2.92%) Root Cause Analysis
5 24 (2.50%) Incident Management
6 23 (2.40%) ITSM
6 23 (2.40%) Service Delivery
7 22 (2.29%) Patch Management
8 20 (2.09%) Service Management
9 19 (1.98%) CRM
10 16 (1.67%) Problem Management
11 14 (1.46%) Change Management
12 13 (1.36%) Disaster Recovery
13 12 (1.25%) Data Protection
13 12 (1.25%) Project Management
14 11 (1.15%) Migration
14 11 (1.15%) Network Management
14 11 (1.15%) Server Building
15 9 (0.94%) Fault Management
16 8 (0.83%) Risk Analysis
Programming Languages
1 71 (7.40%) SQL
2 28 (2.92%) C
3 11 (1.15%) VBA
4 9 (0.94%) C++
4 9 (0.94%) PowerShell
5 5 (0.52%) C#
6 2 (0.21%) Java
7 1 (0.10%) Perl
7 1 (0.10%) PHP
7 1 (0.10%) T-SQL
Qualifications
1 182 (18.98%) Microsoft Certification
2 103 (10.74%) MCSA
3 97 (10.11%) MCSE
4 71 (7.40%) Cisco Certification
5 62 (6.47%) CCNA
6 58 (6.05%) MCP
7 49 (5.11%) Security Cleared
8 48 (5.01%) MCITP
9 44 (4.59%) Degree
10 43 (4.48%) SC Cleared
11 26 (2.71%) MCTS
12 21 (2.19%) DBS Check
13 20 (2.09%) ITIL Certification
14 19 (1.98%) CCNP
15 17 (1.77%) MCDST
16 16 (1.67%) Citrix Certification
17 15 (1.56%) CCA
18 14 (1.46%) VMware Certified Professional (VCP)
19 10 (1.04%) A+ Certification
19 10 (1.04%) Network+ Certification
Quality Assurance & Compliance
1 124 (12.93%) SLA
2 5 (0.52%) QA
3 4 (0.42%) ISO/IEC 27001
4 1 (0.10%) DICOM
4 1 (0.10%) ISO 14001
4 1 (0.10%) ISO 9001
4 1 (0.10%) PCI DSS
System Software
1 572 (59.65%) Active Directory
2 185 (19.29%) VMware Infrastructure
3 159 (16.58%) Hyper-V
4 58 (6.05%) Terminal Services
5 32 (3.34%) XenApp
6 28 (2.92%) vSphere
7 20 (2.09%) XenDesktop
8 17 (1.77%) VMware ESXi
9 8 (0.83%) Firmware
10 7 (0.73%) VMware ESX
11 5 (0.52%) Squid
11 5 (0.52%) XenServer
12 4 (0.42%) Terminal Server
13 3 (0.31%) VMware Workstation
14 1 (0.10%) BitLocker
14 1 (0.10%) ISA Server
14 1 (0.10%) MetaFrame
14 1 (0.10%) Microsoft App-V
Systems Management
1 43 (4.48%) SCCM
2 15 (1.56%) Backup Exec
3 10 (1.04%) Cisco UCCX
3 10 (1.04%) McAfee ePO
3 10 (1.04%) Norton AntiVirus
4 8 (0.83%) WSUS
5 5 (0.52%) Cisco UCCE
6 3 (0.31%) AirWatch
6 3 (0.31%) Cisco CUCM
6 3 (0.31%) Systems Management Server (SMS)
7 2 (0.21%) DameWare
7 2 (0.21%) NetBackup
7 2 (0.21%) OpenView
7 2 (0.21%) SCVMM
8 1 (0.10%) CiscoWorks
8 1 (0.10%) EdgeSight
8 1 (0.10%) FortiGate
8 1 (0.10%) MOM
8 1 (0.10%) SCOM
8 1 (0.10%) Symantec Enterprise Vault
Vendors
1 518 (54.01%) Microsoft
2 326 (33.99%) VMware
3 187 (19.50%) Citrix
4 173 (18.04%) Cisco
5 54 (5.63%) Apple
6 42 (4.38%) Juniper
7 41 (4.28%) HP
8 27 (2.82%) Symantec
9 23 (2.40%) Avaya
10 21 (2.19%) Dell
11 19 (1.98%) NetApp
11 19 (1.98%) Oracle
12 15 (1.56%) Veeam
13 14 (1.46%) Intel Security
13 14 (1.46%) Meraki
13 14 (1.46%) Red Hat
13 14 (1.46%) SonicWALL
14 13 (1.36%) BT
14 13 (1.36%) Google
15 11 (1.15%) CheckPoint
Wrexham, Clwyd
Senitor Associates
Salary: £22000 - £26000 per annum
Posted: 6 hours ago
Gloucestershire
Greywood Associates Limited
Salary: £27000 - £32000 per annum + Benefits
Posted: 6 hours ago
Farnborough, Hampshire
Spectrum IT Recruitment (South) Ltd
Salary: £20000 - £27000 per annum
Posted: 8 hours ago
Nottingham, Nottinghamshire
Bluetownonline
Posted: 9 hours ago
Dartford, Kent
1st Choice Computer Appointments Ltd
Salary: From £22,000 to £28,000 per annum
Posted: 11 hours ago
Reading, Berkshire
83Zero
Salary: From £20,000 to £30,000 per annum
Posted: Yesterday
Chippenham, Wiltshire
Global Technology Solutions Ltd
Salary: £28000 - £30000 per annum + Benefits
Posted: Yesterday
Yateley, Hampshire
That Recruit
Salary: From £20,000 to £28,000 per annum
Posted: Yesterday
Gainsborough, Lincolnshire
EasyWebRecruitment.com
Salary: £19,000-20,000 per annum
Posted: Yesterday
Bournemouth, Dorset
Spectrum IT Recruitment (South) Ltd
Salary: £22000 - £26000 per annum + training
Posted: Yesterday
Langholm, Dumfriesshire
Latcom Ltd
Salary: From £20,500 to £20,500 per annum + Good Benefits
Posted: Yesterday
High Wycombe, Buckinghamshire
Lorien Resourcing
Salary: £25000 - £28000 per annum + car allowance, benefits
Posted: Yesterday
Liverpool, Merseyside
Oscar
Salary: £16000 - £19000 per annum
Posted: Yesterday
Cheltenham, Gloucestershire
Randstad Technologies
Salary: £22000 - £25000.00 per annum + Bonus, Pension & extensive bens
Posted: 2 days ago
Abingdon, Oxfordshire
MARS Technical Recruitment
Salary: From £24,000 to £26,000 per annum
Posted: 2 days ago
Cheshire
Spring Technology
Salary: £26000.00 per annum
Posted: 2 days ago
Farnborough, Hampshire
Polar Recruitment
Salary: £12000 - £14000 per annum + benefits
Posted: 2 days ago
Bristol, Avon
Polar Recruitment
Salary: £12000 - £14000 per annum + benefits
Posted: 2 days ago
City, London
Polar Recruitment
Salary: £16000 - £18000 per annum + benefits
Posted: 2 days ago
Burgess Hill, West Sussex
Polar Recruitment
Salary: £22000 - £25000 per annum + pension
Posted: 2 days ago
St. Neots, Cambridgeshire
Stafford-Sharp Associates
Salary: From £20,000 to £26,000 per annum
Posted: 2 days ago
Bristol, Avon
Senitor Associates
Salary: £25000 per annum
Posted: 3 days ago
Twickenham, Middlesex
Ashdown IT
Salary: £25000 - £29000 per annum
Posted: 3 days ago
Northampton, Northamptonshire
Stafford-Sharp Associates
Salary: From £20,000 to £24,000 per annum
Posted: 3 days ago
Stoke-On-Trent, Staffordshire
Oscar
Salary: £21000 - £28000 per annum + Benefits
Posted: 3 days ago
Letchworth Garden City, Hertfordshire
Latcom Ltd
Salary: From £28,000 to £33,000 per annum + Benefits
Posted: 3 days ago
London
Coal IT Services
Salary: From £25,000 to £35,000 per annum + Package
Posted: 3 days ago
Leeds, West Yorkshire
Greywood Associates Limited
Salary: £17000 - £20000 per annum + bens
Posted: 3 days ago
Brentford, Middlesex
Searchability
Salary: £31000 per annum
Posted: 4 days ago
Normanton, West Yorkshire
Greywood Associates Limited
Salary: £20000 - £22000 per annum + bens
Posted: 4 days ago