The table below looks at the statistics for the 2nd Line Support Engineer role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support Engineer in their job title over the 3 months to 30 June 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
30 Jun 2015
Same period 2014 Same period 2013
Second Line Support Engineer
Rank 516 569 585
Rank change year-on-year
+53 +16
Permanent jobs requiring a 2nd Line Support Engineer 434 387 305
As % of all permanent IT jobs located in the UK 0.39% 0.32% 0.28%
As % of the Job Titles category 0.41% 0.34% 0.29%
Number of salaries quoted 391 316 266
Average salary £26,000 £25,500 £27,500
Average salary % change year-on-year
+1.96% -7.27%
90% offered a salary of more than £22,000 £22,000 £20,650
10% offered a salary of more than £33,900 £31,500 £40,000
UK excluding London average salary £25,000 £25,000 £26,225
% change year-on-year
- -4.67%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
104684 113642 104161
As % of all permanent IT jobs located in the UK 94.50% 94.51% 94.57%
Number of salaries quoted 86404 93317 86694
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £27,000 £27,000 £26,500
10% offered a salary of more than £70,000 £67,500 £70,000
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

2nd Line Support Engineer
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing 2nd Line Support Engineer in the job title within the UK as a proportion of the total demand within the Job Titles category.

2nd Line Support Engineer Jobs Demand Trend in the UK

2nd Line Support Engineer
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support Engineer within the UK.

2nd Line Support Engineer Salary Trend in the UK

2nd Line Support Engineer
Salary Histogram

This chart provides a salary histogram for IT jobs citing 2nd Line Support Engineer over the 3 months to 30 June 2015 within the UK.

2nd Line Support Engineer Salary Histogram in the UK

2nd Line Support Engineer
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support Engineer within the UK over the 3 months to 30 June 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +61 411 £26,000 +1.96% 31
South East +39 156 £26,000 +4.00% 11
London +66 148 £27,500 +0.91% 10
Surrey +28 40 £26,000 +15.55%
Hampshire +24 28 £25,000 +1.01% 4
Berkshire -7 28 £23,579 -14.25% 1
North West +13 26 £25,000 +8.69% 4
South West -22 26 £21,000 -14.28% 2
West Midlands +3 22 £24,625 -1.50%
City of London +34 21 £28,500 +1.78% 2
Reading -4 20 £23,579 -14.25%
Kent +25 19 £30,000 +4.34% 1
Manchester -1 16 £25,000 +8.69% 2
Croydon +15 15 £25,000 +6.38% 1
Oxfordshire +6 14 £23,000 -24.59% 2
Cornwall -1 14 £21,000 -6.66%
East of England -12 14 £26,000 +13.04% 3
Redruth - 14 £21,000 -
Farnborough - 13 £23,500 - 3
Leatherhead - 12 £27,500 -
West Sussex -4 11 £25,500 +2.00%
Woking +27 10 £22,500 -
East Sussex +26 10 £24,000 -31.42%
Yorkshire +10 10 £25,000 +28.20% 1
Docklands, London +9 10 - -
Chertsey +10 9 £26,000 -16.12%
Crawley -1 9 £27,000 +8.00%
Cheshire -2 9 £25,000 -15.25% 2
East Midlands +4 7 £24,000 +6.66%
Buckinghamshire +3 7 £27,500 +14.58%

2nd Line Support Engineer
Top 30 Related IT Skills

For the 6 months to 30 June 2015, IT jobs within the UK that cited 2nd Line Support Engineer in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support Engineer in their job title.

1 692 (84.70%) Windows
2 488 (59.73%) Microsoft
3 461 (56.43%) Active Directory
4 324 (39.66%) MS Exchange
5 277 (33.90%) Windows Server 2008
6 271 (33.17%) VMware
7 235 (28.76%) MS Office
8 224 (27.42%) MS Excel
9 222 (27.17%) Firewall
10 217 (26.56%) Windows Server 2012
11 214 (26.19%) Windows Server 2003
12 194 (23.75%) Microsoft Certification
12 194 (23.75%) ITIL
13 188 (23.01%) Windows 7
14 178 (21.79%) Cisco
15 169 (20.69%) TCP/IP
15 169 (20.69%) Exchange Server 2010
16 168 (20.56%) Citrix
17 167 (20.44%) Windows 8
18 159 (19.46%) VMware Infrastructure
18 159 (19.46%) Blackberry
19 142 (17.38%) LAN
20 138 (16.89%) Windows XP
21 134 (16.40%) DNS
22 131 (16.03%) SLA
23 129 (15.79%) Exchange Server 2013
24 120 (14.69%) Apple
25 118 (14.44%) WAN
26 117 (14.32%) Hyper-V
27 110 (13.46%) Exchange Server 2007

2nd Line Support Engineer
Top Related IT Skills by Category

For the 6 months to 30 June 2015, IT jobs within the UK that cited 2nd Line Support Engineer in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support Engineer in their job title. Up to 20 skills are shown per category.

Application Platforms
1 324 (39.66%) MS Exchange
2 169 (20.69%) Exchange Server 2010
3 129 (15.79%) Exchange Server 2013
4 110 (13.46%) Exchange Server 2007
5 81 (9.91%) Exchange Server 2003
6 45 (5.51%) Blackberry Enterprise Server
7 42 (5.14%) IIS
8 31 (3.79%) SharePoint
9 29 (3.55%) Lync
10 21 (2.57%) Exchange Server 2000
11 10 (1.22%) IBM Notes
12 9 (1.10%) Live Communications Server
13 7 (0.86%) Apache
14 6 (0.73%) CMS
14 6 (0.73%) SharePoint Server
15 4 (0.49%) SharePoint 2010
15 4 (0.49%) Commerce Server
16 3 (0.37%) Lotus Domino
16 3 (0.37%) SharePoint 2013
17 1 (0.12%) WebLogic
Applications
1 235 (28.76%) MS Office
2 224 (27.42%) MS Excel
3 22 (2.69%) MS PowerPoint
4 18 (2.20%) MS Visio
5 4 (0.49%) MS Project
6 2 (0.24%) Adobe Creative Suite
7 1 (0.12%) InDesign
Business Applications
1 2 (0.24%) Sage 200
2 1 (0.12%) Oracle Applications
2 1 (0.12%) Infor CRM
2 1 (0.12%) Retail-J
Cloud Services
1 68 (8.32%) Office 365
2 11 (1.35%) Cloud Computing
3 9 (1.10%) Amazon AWS
4 2 (0.24%) Microsoft Azure
5 1 (0.12%) Google Apps
Communications & Networking
1 222 (27.17%) Firewall
2 169 (20.69%) TCP/IP
3 142 (17.38%) LAN
4 134 (16.40%) DNS
5 118 (14.44%) WAN
6 106 (12.97%) DHCP
7 80 (9.79%) VoIP
8 71 (8.69%) SAN
9 64 (7.83%) VPN
10 55 (6.73%) Internet
11 53 (6.49%) Wireless
12 28 (3.43%) Cisco ASA
13 27 (3.30%) NAS
13 27 (3.30%) VLAN
14 25 (3.06%) ADSL
15 24 (2.94%) Cisco Nexus
16 20 (2.45%) IPv4
17 17 (2.08%) Ethernet
17 17 (2.08%) Fibre Channel
18 14 (1.71%) iSCSI
Database & Business Intelligence
1 45 (5.51%) SQL Server
2 10 (1.22%) SQL Server 2008
3 6 (0.73%) SQL Server 2005
4 4 (0.49%) SQL Server Integration Services
4 4 (0.49%) SQL Server 2012
4 4 (0.49%) SQL Server Reporting Services
5 3 (0.37%) Oracle Database
5 3 (0.37%) Relational Database
6 2 (0.24%) MySQL
6 2 (0.24%) RDBMS
6 2 (0.24%) SQL Server 2000
6 2 (0.24%) MarkLogic
Development Applications
1 5 (0.61%) Apache Ivy
2 4 (0.49%) Team Foundation Server
3 1 (0.12%) Bugzilla
3 1 (0.12%) Subversion
3 1 (0.12%) Git (software)
General
1 56 (6.85%) Finance
2 16 (1.96%) Telecoms
3 15 (1.84%) Retail
4 11 (1.35%) Electronics
5 10 (1.22%) Marketing
6 8 (0.98%) Manufacturing
7 7 (0.86%) Advertising
8 5 (0.61%) Publishing
9 4 (0.49%) Financial Institution
9 4 (0.49%) Banking
9 4 (0.49%) Law
9 4 (0.49%) Legal
10 2 (0.24%) German Language
11 1 (0.12%) Automotive
11 1 (0.12%) Military
Libraries, Frameworks & Software Standards
1 13 (1.59%) .NET
2 9 (1.10%) HTML
3 6 (0.73%) .NET Framework
4 5 (0.61%) Java RMI
5 3 (0.37%) Web Services
5 3 (0.37%) COM
6 1 (0.12%) CSS
6 1 (0.12%) J2EE
6 1 (0.12%) ASP.NET
6 1 (0.12%) XML
6 1 (0.12%) Software Packaging
Miscellaneous
1 159 (19.46%) Blackberry
2 45 (5.51%) Data Centre
3 41 (5.02%) Analytical Skills
4 32 (3.92%) iPhone
5 19 (2.33%) Video Conferencing
6 14 (1.71%) iPad
7 12 (1.47%) Statistics
8 11 (1.35%) Replication
8 11 (1.35%) Clustering
9 9 (1.10%) FlexPod
9 9 (1.10%) Enterprise Cloud
10 8 (0.98%) e-Health
10 8 (0.98%) Management Information System
11 7 (0.86%) Thin Client
11 7 (0.86%) Fat Client
12 6 (0.73%) Enterprise Software
12 6 (0.73%) Handset
12 6 (0.73%) Mathematics
13 5 (0.61%) PDA
14 4 (0.49%) Digital Media
Operating Systems
1 692 (84.70%) Windows
2 277 (33.90%) Windows Server 2008
3 217 (26.56%) Windows Server 2012
4 214 (26.19%) Windows Server 2003
5 188 (23.01%) Windows 7
6 167 (20.44%) Windows 8
7 138 (16.89%) Windows XP
8 100 (12.24%) Linux
9 82 (10.04%) Windows Vista
10 80 (9.79%) Mac OS X
11 66 (8.08%) Android
12 38 (4.65%) Apple iOS
13 35 (4.28%) Windows 2000 Server
14 29 (3.55%) Mac OS
15 26 (3.18%) Red Hat Enterprise Linux
16 14 (1.71%) CentOS
17 12 (1.47%) UNIX
18 9 (1.10%) Data ONTAP
19 3 (0.37%) Solaris
19 3 (0.37%) SUSE
Processes & Methodologies
1 194 (23.75%) ITIL
2 54 (6.61%) Service Delivery
3 47 (5.75%) Problem Management
4 39 (4.77%) Root Cause Analysis
5 35 (4.28%) Incident Management
6 30 (3.67%) Mentoring
7 24 (2.94%) Network Management
8 22 (2.69%) Time Management
9 21 (2.57%) Kalman Filter
10 20 (2.45%) Migration
11 19 (2.33%) Risk Analysis
12 18 (2.20%) Service Management
13 16 (1.96%) CRM
14 15 (1.84%) Configuration Management
14 15 (1.84%) Load Balancing
15 13 (1.59%) Change Management
16 11 (1.35%) Project Management
16 11 (1.35%) Network Architecture
16 11 (1.35%) Coaching
17 10 (1.22%) Performance Tuning
Programming Languages
1 73 (8.94%) SQL
2 39 (4.77%) C
3 18 (2.20%) PowerShell
4 12 (1.47%) VB
5 4 (0.49%) VBA
5 4 (0.49%) VBScript
6 3 (0.37%) PHP
6 3 (0.37%) Java
7 2 (0.24%) JavaScript
7 2 (0.24%) Perl
7 2 (0.24%) C#
8 1 (0.12%) PL/SQL
8 1 (0.12%) Python
8 1 (0.12%) AWK
8 1 (0.12%) sed
Qualifications
1 194 (23.75%) Microsoft Certification
2 110 (13.46%) MCSE
3 100 (12.24%) MCP
4 78 (9.55%) Cisco Certification
5 72 (8.81%) CCNA
6 60 (7.34%) MCSA
7 46 (5.63%) MCITP
8 40 (4.90%) A+ Certification
9 39 (4.77%) Security Cleared
10 37 (4.53%) Degree
11 24 (2.94%) DV Cleared
12 21 (2.57%) Network+ Certification
13 20 (2.45%) SC Cleared
14 17 (2.08%) CCNP
15 16 (1.96%) MCTS
16 14 (1.71%) ITIL Foundation Certificate
17 13 (1.59%) VMware Certified Professional (VCP)
18 9 (1.10%) ITIL Certification
19 6 (0.73%) CCA
19 6 (0.73%) Citrix Certification
Quality Assurance & Compliance
1 131 (16.03%) SLA
2 8 (0.98%) PCI DSS
3 5 (0.61%) ISO/IEC 27001
4 4 (0.49%) ISO 9001
5 1 (0.12%) QA
System Software
1 461 (56.43%) Active Directory
2 159 (19.46%) VMware Infrastructure
3 117 (14.32%) Hyper-V
4 44 (5.39%) vSphere
5 41 (5.02%) XenApp
6 37 (4.53%) Terminal Services
7 23 (2.82%) XenDesktop
8 15 (1.84%) VMware Server
8 15 (1.84%) vCloud
9 14 (1.71%) Citrix Presentation Server
10 13 (1.59%) Terminal Server
11 9 (1.10%) VMware Workstation
12 8 (0.98%) VMware ESXi
13 5 (0.61%) XenServer
14 2 (0.24%) VMware ESX
14 2 (0.24%) Firmware
15 1 (0.12%) Squid
Systems Management
1 34 (4.16%) SCCM
2 12 (1.47%) Backup Exec
2 12 (1.47%) FortiGate
3 11 (1.35%) Nagios
4 9 (1.10%) WSUS
5 8 (0.98%) Dollar Universe
6 6 (0.73%) Symantec Endpoint Protection
7 4 (0.49%) Symantec Enterprise Vault
7 4 (0.49%) DameWare
8 3 (0.37%) SCOM
8 3 (0.37%) Casper Suite
9 2 (0.24%) OpenView
9 2 (0.24%) Cisco CUCM
9 2 (0.24%) SCVMM
9 2 (0.24%) Cisco IPCC
9 2 (0.24%) NetBackup
9 2 (0.24%) Norton AntiVirus
10 1 (0.12%) Cisco UCCX
Vendors
1 488 (59.73%) Microsoft
2 271 (33.17%) VMware
3 178 (21.79%) Cisco
4 168 (20.56%) Citrix
5 120 (14.69%) Apple
6 101 (12.36%) HP
7 51 (6.24%) Dell
8 45 (5.51%) Symantec
9 42 (5.14%) Avaya
9 42 (5.14%) Juniper
10 27 (3.30%) NetApp
11 25 (3.06%) Mitel
12 21 (2.57%) Bloomberg
12 21 (2.57%) IBM
13 15 (1.84%) Red Hat
14 12 (1.47%) F5
15 11 (1.35%) SonicWALL
16 10 (1.22%) Fortinet
16 10 (1.22%) Lotus
17 8 (0.98%) CA
Oxfordshire
Haybrook IT Resourcing Ltd
Salary: Up to £24,000 per annum Plus on call allowance
Posted: 4 hours ago
City, London
Bluefire Consulting
Salary: £28000 - £32000 per annum + Excellent Benefits
Posted: 6 hours ago
London
Marcus Donald People
Salary: £22000 - £24000 per annum
Posted: 10 hours ago
East London
Millshill Recruitment Ltd
Salary: Up to £35,000 per annum
Posted: Yesterday
Leeds, West Yorkshire
HAYS INFORMATION TECHNOLOGY
Salary: £20000.00 - £28000.00 per annum + Excellent Benefits
Posted: Yesterday
Kingston Upon Thames, Surrey
Millshill Recruitment Ltd
Salary: From £23,000 to £25,000 per annum
Posted: Yesterday
South East
Vodafone
Posted: Yesterday
Hampshire
Harvey Nash plc
Salary: £35000 - £40000 per annum
Posted: Yesterday
Farnborough
Spectrum IT
Salary: £20000 - £27000 per annum
Posted: Yesterday
Hatfield, Hertfordshire
Understanding Recruitment
Salary: £18000.00 - £22000.00 per annum + shift allowance, bens
Posted: 2 days ago
Croydon, Surrey
Senitor Associates
Salary: £26000 per annum
Posted: 4 days ago
Manchester, Lancashire
Global Technology Solutions Ltd
Salary: £24000 - £28000 per annum
Posted: 5 days ago
Hertfordshire
Cadence Resourcing
Salary: £30000 - £35000 per annum + excellent benefits
Posted: 6 days ago
Kent
Explore Recruitment Solutions
Salary: £20000 - £25000 per annum + Excellent
Posted: 6 days ago
Oxfordshire
Haybrook IT Resourcing Ltd
Salary: Up to £26,500 per annum + benefits
Posted: 6 days ago
South East
Vodafone
Posted: 6 days ago
Bracknell, Berkshire
Vodafone
Salary: Competitive
Posted: 8 days ago
South East
Vodafone
Posted: 11 days ago
Watford
Talent Spa
Salary: Competitive Salary and great bonuses
Posted: 13 days ago
South East London
Redblade Ltd
Salary: From £28,000 to £30,000 per annum
Posted: 18 days ago