The table below looks at the statistics for the 2nd Line Support Engineer role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support Engineer in their job title over the 3 months to 5 May 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
5 May 2015
Same period 2014 Same period 2013
Second Line Support Engineer
Rank 534 589 609
Rank change year-on-year
+55 +20
Permanent jobs requiring a 2nd Line Support Engineer 413 358 283
As % of all permanent IT jobs located in the UK 0.37% 0.30% 0.26%
As % of the Job Titles category 0.40% 0.32% 0.27%
Number of salaries quoted 356 314 234
Average salary £26,000 £24,750 £28,000
Average salary % change year-on-year
+5.05% -11.60%
90% offered a salary of more than £22,000 £21,500 £20,000
10% offered a salary of more than £35,000 £31,500 £40,000
UK excluding London average salary £25,000 £24,000 £25,500
% change year-on-year
+4.16% -5.88%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
104512 113471 104451
As % of all permanent IT jobs located in the UK 94.63% 94.62% 94.69%
Number of salaries quoted 85520 92371 86950
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £26,500 £27,000 £26,500
10% offered a salary of more than £70,000 £67,500 £70,000
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

2nd Line Support Engineer
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing 2nd Line Support Engineer in the job title within the UK as a proportion of the total demand within the Job Titles category.

2nd Line Support Engineer Jobs Demand Trend in the UK

2nd Line Support Engineer
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support Engineer within the UK.

2nd Line Support Engineer Salary Trend in the UK

2nd Line Support Engineer
Salary Histogram

This chart provides a salary histogram for IT jobs citing 2nd Line Support Engineer over the 3 months to 5 May 2015 within the UK.

2nd Line Support Engineer Salary Histogram in the UK

2nd Line Support Engineer
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support Engineer within the UK over the 3 months to 5 May 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +64 402 £26,000 +6.12% 45
London +41 135 £27,500 +1.85% 11
South East +49 134 £26,500 +6.00% 18
South West +17 44 £23,500 +2.17% 4
Surrey +22 34 £26,000 +13.04% 4
Berkshire +5 31 £25,000 -9.09% 2
North West -9 29 £23,500 +2.17% 4
West Midlands -5 22 £25,500 +9.67% 3
Manchester +1 21 £22,500 -2.17% 3
East of England -8 20 £26,000 +15.55% 3
City of London +36 19 £29,000 +6.42% 2
Hampshire +5 19 £27,000 +12.50% 5
Kent +29 17 £30,000 -20.00% 1
Croydon +22 17 £25,500 +8.51% 1
Reading +2 17 £23,579 -8.43% 2
Oxfordshire +15 13 £24,000 -21.31% 2
Cornwall -1 13 £21,000 -6.66% 1
Redruth - 13 £21,000 - 1
East Sussex +9 12 £26,500 -24.28%
Docklands, London -1 12 £30,000 -
Gloucestershire -3 12 £35,000 +48.93%
Woking +14 10 £22,500 -
East Midlands +13 9 £23,750 -2.06%
Brighton -4 9 £26,500 -24.28%
Birmingham -9 7 £26,250 +11.70%
Coventry -11 7 £25,000 -20.00%
Bedfordshire +19 6 £26,000 +26.82%
Bracknell +10 6 £27,500 -5.17%
Luton +10 6 £26,000 +26.82%
Staines - 6 £36,500 -

2nd Line Support Engineer
Top 30 Related IT Skills

For the 6 months to 5 May 2015, IT jobs within the UK that cited 2nd Line Support Engineer in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support Engineer in their job title.

1 672 (85.82%) Windows
2 492 (62.84%) Microsoft
3 446 (56.96%) Active Directory
4 315 (40.23%) MS Exchange
5 245 (31.29%) Windows Server 2008
6 240 (30.65%) VMware
7 237 (30.27%) MS Office
8 235 (30.01%) Firewall
9 223 (28.48%) MS Excel
10 205 (26.18%) Windows Server 2003
11 195 (24.90%) ITIL
12 194 (24.78%) Cisco
13 186 (23.75%) Windows 7
14 182 (23.24%) Microsoft Certification
15 164 (20.95%) Windows Server 2012
16 162 (20.69%) Exchange Server 2010
17 156 (19.92%) Citrix
18 154 (19.67%) TCP/IP
19 153 (19.54%) DNS
20 152 (19.41%) Blackberry
21 142 (18.14%) LAN
21 142 (18.14%) Windows 8
22 140 (17.88%) VMware Infrastructure
23 131 (16.73%) Windows XP
24 117 (14.94%) WAN
25 114 (14.56%) MCP
26 112 (14.30%) DHCP
27 111 (14.18%) SLA
27 111 (14.18%) Hyper-V
28 106 (13.54%) HP

2nd Line Support Engineer
Top Related IT Skills by Category

For the 6 months to 5 May 2015, IT jobs within the UK that cited 2nd Line Support Engineer in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support Engineer in their job title. Up to 20 skills are shown per category.

Application Platforms
1 315 (40.23%) MS Exchange
2 162 (20.69%) Exchange Server 2010
3 98 (12.52%) Exchange Server 2007
4 97 (12.39%) Exchange Server 2013
5 81 (10.34%) Exchange Server 2003
6 61 (7.79%) Blackberry Enterprise Server
7 45 (5.75%) IIS
8 28 (3.58%) SharePoint
9 25 (3.19%) Lync
10 20 (2.55%) Exchange Server 2000
11 17 (2.17%) Live Communications Server
12 16 (2.04%) IBM Notes
13 12 (1.53%) CMS
14 10 (1.28%) Commerce Server
14 10 (1.28%) SharePoint 2013
15 8 (1.02%) Apache
16 4 (0.51%) Office Communications Server
16 4 (0.51%) SharePoint 2010
17 3 (0.38%) Lotus Domino
18 1 (0.13%) WebLogic
Applications
1 237 (30.27%) MS Office
2 223 (28.48%) MS Excel
3 23 (2.94%) MS PowerPoint
4 17 (2.17%) MS Visio
5 5 (0.64%) PowerPivot
6 4 (0.51%) MS Project
7 1 (0.13%) Adobe Creative Suite
Business Applications
1 1 (0.13%) Oracle Applications
1 1 (0.13%) Nortel Periphonics
1 1 (0.13%) Retail-J
Cloud Services
1 58 (7.41%) Office 365
2 11 (1.40%) Amazon AWS
3 5 (0.64%) Mimecast
4 3 (0.38%) Cloud Computing
5 2 (0.26%) Microsoft Azure
5 2 (0.26%) Google Apps
Communications & Networking
1 235 (30.01%) Firewall
2 154 (19.67%) TCP/IP
3 153 (19.54%) DNS
4 142 (18.14%) LAN
5 117 (14.94%) WAN
6 112 (14.30%) DHCP
7 74 (9.45%) VoIP
7 74 (9.45%) SAN
8 67 (8.56%) VPN
9 45 (5.75%) Internet
10 31 (3.96%) Wireless
10 31 (3.96%) NAS
11 27 (3.45%) Cisco ASA
12 23 (2.94%) VLAN
13 22 (2.81%) MPLS
13 22 (2.81%) Ethernet
14 20 (2.55%) IPv4
15 19 (2.43%) ADSL
15 19 (2.43%) Cisco Nexus
16 18 (2.30%) IP Telephony
Database & Business Intelligence
1 65 (8.30%) SQL Server
2 13 (1.66%) SQL Server 2008
3 11 (1.40%) SQL Server Integration Services
4 9 (1.15%) SQL Server 2005
5 8 (1.02%) Crystal Reports
6 6 (0.77%) SQL Server 2012
7 4 (0.51%) SQL Server Reporting Services
8 3 (0.38%) Oracle Database
9 2 (0.26%) Relational Database
9 2 (0.26%) MySQL
9 2 (0.26%) SQL Server 2000
10 1 (0.13%) FileMaker
10 1 (0.13%) MS Access
10 1 (0.13%) RDBMS
Development Applications
1 6 (0.77%) Visual Studio
2 4 (0.51%) Team Foundation Server
2 4 (0.51%) Apache Ivy
3 1 (0.13%) Bugzilla
3 1 (0.13%) Subversion
3 1 (0.13%) Git (software)
General
1 63 (8.05%) Finance
2 29 (3.70%) Telecoms
3 16 (2.04%) Retail
4 11 (1.40%) Marketing
5 8 (1.02%) Manufacturing
6 7 (0.89%) Advertising
7 6 (0.77%) Legal
7 6 (0.77%) Banking
8 5 (0.64%) Law
9 4 (0.51%) Electronics
9 4 (0.51%) Financial Institution
10 2 (0.26%) Publishing
10 2 (0.26%) German Language
11 1 (0.13%) Italian Language
11 1 (0.13%) Russian Language
11 1 (0.13%) Spanish Language
11 1 (0.13%) Military
11 1 (0.13%) Front Office
11 1 (0.13%) French Language
11 1 (0.13%) Local Government
Libraries, Frameworks & Software Standards
1 18 (2.30%) .NET
2 12 (1.53%) .NET Framework
3 9 (1.15%) HTML
4 3 (0.38%) COM
5 1 (0.13%) CSS
5 1 (0.13%) Web Services
5 1 (0.13%) XML
5 1 (0.13%) WAP
5 1 (0.13%) Application Packaging
5 1 (0.13%) Software Packaging
5 1 (0.13%) J2EE
5 1 (0.13%) ASP.NET
Miscellaneous
1 152 (19.41%) Blackberry
2 33 (4.21%) Analytical Skills
3 30 (3.83%) Replication
4 27 (3.45%) iPhone
5 21 (2.68%) Management Information System
6 20 (2.55%) Clustering
7 13 (1.66%) Video Conferencing
8 10 (1.28%) FlexPod
8 10 (1.28%) Enterprise Cloud
8 10 (1.28%) e-Health
8 10 (1.28%) Statistics
9 9 (1.15%) Fat Client
9 9 (1.15%) Thin Client
10 8 (1.02%) iPad
11 6 (0.77%) Enterprise Software
11 6 (0.77%) PDA
12 3 (0.38%) EPoS
12 3 (0.38%) Computer Science
12 3 (0.38%) User Experience
13 2 (0.26%) Handset
Operating Systems
1 672 (85.82%) Windows
2 245 (31.29%) Windows Server 2008
3 205 (26.18%) Windows Server 2003
4 186 (23.75%) Windows 7
5 164 (20.95%) Windows Server 2012
6 142 (18.14%) Windows 8
7 131 (16.73%) Windows XP
8 80 (10.22%) Linux
9 79 (10.09%) Mac OS X
10 75 (9.58%) Windows Vista
11 46 (5.87%) Android
12 40 (5.11%) Apple iOS
13 37 (4.73%) Windows 2000 Server
14 25 (3.19%) Mac OS
15 13 (1.66%) Red Hat Enterprise Linux
16 11 (1.40%) CentOS
17 10 (1.28%) UNIX
18 2 (0.26%) Mac OS X Server
18 2 (0.26%) Debian
18 2 (0.26%) Windows Mobile
Processes & Methodologies
1 195 (24.90%) ITIL
2 47 (6.00%) Problem Management
3 40 (5.11%) Service Delivery
4 35 (4.47%) Root Cause Analysis
5 32 (4.09%) Incident Management
6 27 (3.45%) Mentoring
7 25 (3.19%) Release Management
8 24 (3.07%) Kalman Filter
8 24 (3.07%) Load Balancing
9 20 (2.55%) Service Management
10 19 (2.43%) Migration
10 19 (2.43%) Risk Analysis
11 18 (2.30%) High Availability
12 17 (2.17%) Time Management
13 14 (1.79%) Coaching
13 14 (1.79%) Software Deployment
13 14 (1.79%) Configuration Management
13 14 (1.79%) CRM
14 11 (1.40%) Change Management
14 11 (1.40%) Project Management
Programming Languages
1 71 (9.07%) SQL
2 33 (4.21%) C
3 24 (3.07%) PowerShell
4 12 (1.53%) VB
5 5 (0.64%) T-SQL
6 4 (0.51%) VBScript
6 4 (0.51%) VBA
6 4 (0.51%) PHP
7 3 (0.38%) C#
8 2 (0.26%) JavaScript
9 1 (0.13%) Java
9 1 (0.13%) PL/SQL
Qualifications
1 182 (23.24%) Microsoft Certification
2 114 (14.56%) MCP
3 101 (12.90%) MCSE
4 79 (10.09%) Cisco Certification
5 75 (9.58%) CCNA
6 66 (8.43%) MCSA
7 63 (8.05%) Security Cleared
8 54 (6.90%) MCITP
9 42 (5.36%) DV Cleared
10 33 (4.21%) Degree
11 32 (4.09%) SC Cleared
12 31 (3.96%) A+ Certification
13 24 (3.07%) MCTS
14 19 (2.43%) ITIL Foundation Certificate
14 19 (2.43%) ITIL Certification
15 16 (2.04%) CCNP
16 14 (1.79%) VMware Certified Professional (VCP)
17 13 (1.66%) Network+ Certification
18 10 (1.28%) SAP Certification
19 7 (0.89%) CCA
Quality Assurance & Compliance
1 111 (14.18%) SLA
2 12 (1.53%) ISO/IEC 27001
3 11 (1.40%) ISO 9001
4 10 (1.28%) PCI DSS
System Software
1 446 (56.96%) Active Directory
2 140 (17.88%) VMware Infrastructure
3 111 (14.18%) Hyper-V
4 42 (5.36%) XenApp
4 42 (5.36%) vSphere
5 31 (3.96%) Terminal Services
6 27 (3.45%) XenDesktop
7 14 (1.79%) Citrix Presentation Server
8 12 (1.53%) vCloud
9 10 (1.28%) VMware Server
10 8 (1.02%) Terminal Server
11 6 (0.77%) VMware ESXi
11 6 (0.77%) VMware Workstation
12 5 (0.64%) XenServer
13 2 (0.26%) Firmware
14 1 (0.13%) VMware ESX
14 1 (0.13%) Squid
Systems Management
1 40 (5.11%) SCCM
2 21 (2.68%) WSUS
3 11 (1.40%) Systems Management Server (SMS)
3 11 (1.40%) OpenView Configuration Management
4 10 (1.28%) FortiGate
5 9 (1.15%) Nagios
6 8 (1.02%) Backup Exec
7 7 (0.89%) SCOM
7 7 (0.89%) Dollar Universe
8 6 (0.77%) Symantec Endpoint Protection
8 6 (0.77%) Norton AntiVirus
9 5 (0.64%) WMI
10 3 (0.38%) NetBackup
11 2 (0.26%) DameWare
11 2 (0.26%) Symantec Enterprise Vault
11 2 (0.26%) SCVMM
11 2 (0.26%) Casper Suite
12 1 (0.13%) Cisco UCCX
12 1 (0.13%) SCDPM
12 1 (0.13%) Cisco IPCC
Vendors
1 492 (62.84%) Microsoft
2 240 (30.65%) VMware
3 194 (24.78%) Cisco
4 156 (19.92%) Citrix
5 106 (13.54%) HP
6 96 (12.26%) Apple
7 52 (6.64%) Symantec
8 45 (5.75%) Dell
9 40 (5.11%) Juniper
10 37 (4.73%) Avaya
11 32 (4.09%) NetApp
12 24 (3.07%) Mitel
13 21 (2.68%) IBM
14 20 (2.55%) Sophos
14 20 (2.55%) Fujitsu
15 17 (2.17%) McAfee
16 16 (2.04%) F5
16 16 (2.04%) Lotus
17 15 (1.92%) Bloomberg
18 12 (1.53%) Veritas
Bangor, County Down
Inspired Gaming Group
Posted: 4 hours ago
London
Eligo Recruitment Ltd
Salary: £27000.00 - £33000.00 per annum + Full Benefits
Posted: 9 hours ago
Farnborough, Hampshire
Spectrum IT Recruitment (South) Ltd
Salary: £20000 - £27000 per annum
Posted: 9 hours ago
Oxfordshire
Haybrook IT Resourcing Ltd
Salary: Up to £24,000 per annum Plus on call allowance
Posted: 11 hours ago
Chertsey, Surrey
Connectus
Salary: £25000 - £27000 per annum
Posted: 12 hours ago
Hemel Hempstead, Hertfordshire
Latcom Ltd
Salary: From £19,000 to £25,000 per annum + benefits
Posted: 12 hours ago
Farnborough, Hampshire
Coal IT Services
Salary: From £20,000 to £25,000 per annum + excellent career progression
Posted: 13 hours ago
Oxfordshire
Haybrook IT Resourcing Ltd
Salary: £22,000 per annum + Benefits
Posted: 14 hours ago
Leeds, West Yorkshire
Oscar Associates (UK) Ltd
Salary: £24000 - £26000 per annum + Car Allow/Pension/Health/Life!
Posted: Yesterday
Wigan, Lancashire
Senitor Associates
Salary: £18000 - £20000 per annum
Posted: 4 days ago
Redruth, Cornwall
Global Technology Solutions Ltd
Salary: £20000 - £22000 per annum
Posted: 4 days ago
Guildford, Surrey
Senitor Associates
Salary: £26000 per annum
Posted: 4 days ago
Croydon, Surrey
Senitor Associates
Salary: £26000 per annum
Posted: 4 days ago
Ashtead, Surrey
Longcross Group Ltd
Salary: £22,000 per annum
Posted: 4 days ago
London
2Source Talent
Salary: Up to £30,000 per annum + Benefits
Posted: 4 days ago
Crawley, West Sussex
Connect Support Services Ltd
Salary: Negotiable depending on experience
Posted: 4 days ago
East London
Connect Support Services Ltd
Salary: Negotiable depending on experience
Posted: 4 days ago
Reading, Berkshire
Global Technology Solutions Ltd
Salary: £22979 - £24179 per annum
Posted: 6 days ago
Tamworth, Staffordshire
Blues Point Ltd
Salary: Up to £20,000 per annum +benefits +bonus
Posted: 6 days ago
Manchester, Lancashire
NCC Group
Posted: 6 days ago