The table below looks at the statistics for the 2nd Line Support Engineer role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support Engineer in their job title over the 3 months to 27 February 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
27 Feb 2015
Same period 2014 Same period 2013
Second Line Support Engineer
Rank 532 623 689
Rank change year-on-year
+91 +66
Permanent jobs requiring a 2nd Line Support Engineer 395 275 184
As % of all permanent IT jobs located in the UK 0.37% 0.26% 0.17%
As % of the Job Titles category 0.39% 0.28% 0.18%
Number of salaries quoted 328 242 149
Average salary £27,500 £24,500 £28,000
Average salary % change year-on-year
+12.24% -12.50%
90% offered a salary of more than £22,500 £21,500 £21,000
10% offered a salary of more than £35,000 £32,500 £40,000
UK excluding London average salary £26,000 £24,000 £27,500
% change year-on-year
+8.33% -12.72%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
101499 99519 101734
As % of all permanent IT jobs located in the UK 94.83% 94.46% 94.93%
Number of salaries quoted 83699 79930 86037
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £26,500 £27,500 £26,500
10% offered a salary of more than £70,000 £65,000 £70,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

2nd Line Support Engineer
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing 2nd Line Support Engineer in the job title within the UK as a proportion of the total demand within the Job Titles category.

2nd Line Support Engineer Jobs Demand Trend in the UK

2nd Line Support Engineer
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support Engineer within the UK.

2nd Line Support Engineer Salary Trend in the UK

2nd Line Support Engineer
Salary Histogram

This chart provides a salary histogram for IT jobs citing 2nd Line Support Engineer over the 3 months to 27 February 2015 within the UK.

2nd Line Support Engineer Salary Histogram in the UK

2nd Line Support Engineer
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support Engineer within the UK over the 3 months to 27 February 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +87 387 £27,500 +12.24% 30
London +74 146 £28,500 +4.58% 8
South East +12 111 £27,000 +8.00% 6
Berkshire +13 37 £37,500 +70.45% 1
City of London +27 33 £27,250 +11.22% 1
South West -4 33 £24,500 - 5
East of England +8 31 £26,000 +15.55% 4
North West -2 27 £24,500 +2.08% 2
Hampshire 0 23 £25,000 +4.16% 1
Kent +12 18 £30,000 -7.69%
Manchester +2 18 £23,500 -9.61% 1
Surrey -4 18 £30,000 +23.71% 1
West Midlands -8 18 £25,000 +8.69% 3
Bracknell 0 15 £24,500 -
Gloucestershire +1 14 £28,000 +7.69%
Docklands, London +9 12 £30,000 -
East Midlands +37 11 £27,250 -
Farnborough - 11 £25,000 -
Slough +14 10 £40,000 +50.94%
Norfolk +6 10 £30,000 +50.00%
Hillingdon - 10 £27,500 -
Yorkshire -7 9 £22,500 -10.00% 2
Hertfordshire -10 7 £27,500 +22.22% 3
Reading -12 7 £23,750 +7.95% 1
King's Lynn - 7 £30,000 -
Wiltshire +6 6 £21,500 -12.24% 2
West Sussex -4 6 £24,000 -7.69%
Birmingham -14 6 £23,750 +1.06% 2
Staines - 6 £37,450 -
Bedfordshire +14 5 £26,000 +0.97% 1

2nd Line Support Engineer
Top 30 Related IT Skills

For the 6 months to 27 February 2015, IT jobs within the UK that cited 2nd Line Support Engineer in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support Engineer in their job title.

1 639 (83.75%) Windows
2 451 (59.11%) Microsoft
3 426 (55.83%) Active Directory
4 282 (36.96%) MS Exchange
5 234 (30.67%) MS Excel
6 221 (28.96%) Firewall
7 216 (28.31%) MS Office
8 203 (26.61%) Windows Server 2008
9 200 (26.21%) VMware
10 185 (24.25%) Cisco
11 178 (23.33%) Windows 7
12 176 (23.07%) Windows Server 2003
13 166 (21.76%) Windows 8
14 163 (21.36%) Windows XP
15 158 (20.71%) Microsoft Certification
16 153 (20.05%) ITIL
17 141 (18.48%) Windows Server 2012
18 140 (18.35%) DNS
19 135 (17.69%) TCP/IP
20 127 (16.64%) Blackberry
21 126 (16.51%) VMware Infrastructure
22 125 (16.38%) Exchange Server 2010
23 124 (16.25%) Citrix
24 117 (15.33%) LAN
25 105 (13.76%) WAN
25 105 (13.76%) HP
26 104 (13.63%) SLA
27 103 (13.50%) DHCP
28 102 (13.37%) MCSE
29 93 (12.19%) VPN

2nd Line Support Engineer
Top Related IT Skills by Category

For the 6 months to 27 February 2015, IT jobs within the UK that cited 2nd Line Support Engineer in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support Engineer in their job title. Up to 20 skills are shown per category.

Application Platforms
1 282 (36.96%) MS Exchange
2 125 (16.38%) Exchange Server 2010
3 65 (8.52%) Blackberry Enterprise Server
4 64 (8.39%) Exchange Server 2003
5 63 (8.26%) Exchange Server 2007
6 57 (7.47%) Exchange Server 2013
7 41 (5.37%) IIS
8 29 (3.80%) SharePoint
9 24 (3.15%) Live Communications Server
10 22 (2.88%) Exchange Server 2000
11 18 (2.36%) Lync
12 13 (1.70%) IBM Notes
13 10 (1.31%) Apache
14 9 (1.18%) CMS
14 9 (1.18%) Commerce Server
15 8 (1.05%) SharePoint 2013
16 4 (0.52%) Office Communications Server
17 3 (0.39%) Lotus Domino
18 2 (0.26%) WebLogic
18 2 (0.26%) SharePoint 2010
Applications
1 234 (30.67%) MS Excel
2 216 (28.31%) MS Office
3 23 (3.01%) MS PowerPoint
4 15 (1.97%) MS Visio
5 5 (0.66%) PowerPivot
6 3 (0.39%) MS Project
Business Applications
1 1 (0.13%) SAP Oil and Gas
1 1 (0.13%) Nortel Periphonics
Cloud Services
1 44 (5.77%) Office 365
2 3 (0.39%) Google Apps
3 2 (0.26%) Cloud Computing
4 1 (0.13%) Microsoft Azure
4 1 (0.13%) SaaS
Communications & Networking
1 221 (28.96%) Firewall
2 140 (18.35%) DNS
3 135 (17.69%) TCP/IP
4 117 (15.33%) LAN
5 105 (13.76%) WAN
6 103 (13.50%) DHCP
7 93 (12.19%) VPN
8 66 (8.65%) SAN
9 48 (6.29%) Internet
10 43 (5.64%) VoIP
11 27 (3.54%) Wireless
12 26 (3.41%) Cisco ASA
13 25 (3.28%) Ethernet
14 22 (2.88%) VLAN
15 19 (2.49%) MPLS
16 13 (1.70%) IPv4
16 13 (1.70%) NAS
17 12 (1.57%) Cisco IOS
17 12 (1.57%) Fibre Channel
17 12 (1.57%) Cisco Nexus
Database & Business Intelligence
1 62 (8.13%) SQL Server
2 12 (1.57%) SQL Server 2005
3 10 (1.31%) SQL Server 2012
4 9 (1.18%) SQL Server Integration Services
4 9 (1.18%) SQL Server 2008
4 9 (1.18%) Crystal Reports
5 5 (0.66%) MySQL
6 2 (0.26%) FileMaker
6 2 (0.26%) SQL Server Reporting Services
6 2 (0.26%) Oracle Database
7 1 (0.13%) MS Access
Development Applications
1 11 (1.44%) Visual Studio
2 4 (0.52%) Team Foundation Server
3 2 (0.26%) Subversion
4 1 (0.13%) Git (software)
4 1 (0.13%) Eclipse
4 1 (0.13%) Bugzilla
General
1 67 (8.78%) Finance
2 53 (6.95%) Telecoms
3 37 (4.85%) Retail
4 12 (1.57%) Banking
5 9 (1.18%) Manufacturing
6 4 (0.52%) Law
6 4 (0.52%) Legal
7 3 (0.39%) Marketing
7 3 (0.39%) Advertising
8 2 (0.26%) Publishing
8 2 (0.26%) Back Office
8 2 (0.26%) German Language
9 1 (0.13%) Italian Language
9 1 (0.13%) Russian Language
9 1 (0.13%) Spanish Language
9 1 (0.13%) Electronics
9 1 (0.13%) Financial Institution
9 1 (0.13%) Front Office
9 1 (0.13%) Military
9 1 (0.13%) French Language
Libraries, Frameworks & Software Standards
1 20 (2.62%) .NET
2 10 (1.31%) HTML
3 9 (1.18%) .NET Framework
4 6 (0.79%) ASP.NET
5 2 (0.26%) Spring
5 2 (0.26%) Application Packaging
6 1 (0.13%) J2EE
6 1 (0.13%) CSS
6 1 (0.13%) SOAP
6 1 (0.13%) Web Services
6 1 (0.13%) XML
6 1 (0.13%) WAP
6 1 (0.13%) X-Windows
Miscellaneous
1 127 (16.64%) Blackberry
2 39 (5.11%) Replication
3 32 (4.19%) Clustering
4 27 (3.54%) Analytical Skills
5 26 (3.41%) iPhone
6 19 (2.49%) Management Information System
7 15 (1.97%) Thin Client
7 15 (1.97%) Fat Client
8 10 (1.31%) e-Health
8 10 (1.31%) PDA
8 10 (1.31%) FlexPod
9 9 (1.18%) Statistics
10 8 (1.05%) Computer Science
11 6 (0.79%) Enterprise Software
11 6 (0.79%) Video Conferencing
12 5 (0.66%) EqualLogic
13 4 (0.52%) Client/Server
13 4 (0.52%) EPoS
14 3 (0.39%) iPad
15 2 (0.26%) Mobile Computing
Operating Systems
1 639 (83.75%) Windows
2 203 (26.61%) Windows Server 2008
3 178 (23.33%) Windows 7
4 176 (23.07%) Windows Server 2003
5 166 (21.76%) Windows 8
6 163 (21.36%) Windows XP
7 141 (18.48%) Windows Server 2012
8 82 (10.75%) Mac OS X
9 76 (9.96%) Linux
10 61 (7.99%) Windows Vista
11 58 (7.60%) Windows 2000 Server
12 28 (3.67%) Apple iOS
13 26 (3.41%) Android
14 18 (2.36%) Mac OS
15 9 (1.18%) UNIX
16 5 (0.66%) VMS
17 3 (0.39%) Windows 2000
17 3 (0.39%) CentOS
17 3 (0.39%) Red Hat Enterprise Linux
18 2 (0.26%) Debian
Processes & Methodologies
1 153 (20.05%) ITIL
2 57 (7.47%) Release Management
3 42 (5.50%) Problem Management
4 41 (5.37%) Service Delivery
5 38 (4.98%) Root Cause Analysis
6 36 (4.72%) Software Deployment
7 31 (4.06%) Software Distribution
8 28 (3.67%) High Availability
9 26 (3.41%) Incident Management
10 25 (3.28%) Kalman Filter
11 21 (2.75%) Mentoring
11 21 (2.75%) Load Balancing
11 21 (2.75%) CRM
12 19 (2.49%) Risk Analysis
13 18 (2.36%) Disaster Recovery
14 16 (2.10%) Change Management
15 14 (1.83%) Service Management
16 12 (1.57%) Coaching
16 12 (1.57%) Performance Tuning
17 11 (1.44%) Time Management
Programming Languages
1 65 (8.52%) SQL
2 25 (3.28%) C
3 23 (3.01%) PowerShell
4 10 (1.31%) VB
5 8 (1.05%) C#
6 5 (0.66%) Java
6 5 (0.66%) T-SQL
7 4 (0.52%) VBScript
7 4 (0.52%) PHP
8 2 (0.26%) JavaScript
8 2 (0.26%) VBA
8 2 (0.26%) Python
8 2 (0.26%) Bash Shell
9 1 (0.13%) VB6
9 1 (0.13%) VB.NET
9 1 (0.13%) PL/SQL
Qualifications
1 158 (20.71%) Microsoft Certification
2 102 (13.37%) MCSE
3 91 (11.93%) Security Cleared
4 89 (11.66%) MCP
5 81 (10.62%) Cisco Certification
6 78 (10.22%) CCNA
7 67 (8.78%) DV Cleared
8 62 (8.13%) MCITP
9 57 (7.47%) MCSA
10 54 (7.08%) SC Cleared
11 35 (4.59%) MCTS
12 26 (3.41%) Degree
13 19 (2.49%) ITIL Certification
14 14 (1.83%) ITIL Foundation Certificate
15 11 (1.44%) VMware Certified Professional (VCP)
15 11 (1.44%) CCNP
16 10 (1.31%) CCA
16 10 (1.31%) Citrix Certification
17 9 (1.18%) SAP Certification
17 9 (1.18%) A+ Certification
Quality Assurance & Compliance
1 104 (13.63%) SLA
2 13 (1.70%) ISO/IEC 27001
3 10 (1.31%) ISO 9001
3 10 (1.31%) PCI DSS
4 1 (0.13%) QA
System Software
1 426 (55.83%) Active Directory
2 126 (16.51%) VMware Infrastructure
3 81 (10.62%) Hyper-V
4 41 (5.37%) vSphere
5 37 (4.85%) XenApp
6 27 (3.54%) Terminal Services
7 13 (1.70%) XenDesktop
8 9 (1.18%) VMware ESXi
9 7 (0.92%) vCloud
10 5 (0.66%) VMware Workstation
10 5 (0.66%) VMware Server
11 4 (0.52%) Citrix Presentation Server
11 4 (0.52%) Firmware
11 4 (0.52%) XenServer
12 2 (0.26%) Terminal Server
12 2 (0.26%) VMware ESX
12 2 (0.26%) Microsoft App-V
Systems Management
1 49 (6.42%) SCCM
2 37 (4.85%) OpenView Configuration Management
3 35 (4.59%) Systems Management Server (SMS)
4 22 (2.88%) SCOM
5 18 (2.36%) Backup Exec
5 18 (2.36%) WSUS
6 13 (1.70%) Norton AntiVirus
7 7 (0.92%) Nagios
7 7 (0.92%) Dollar Universe
8 6 (0.79%) NetBackup
9 5 (0.66%) WMI
10 4 (0.52%) FortiGate
11 2 (0.26%) OpenView
11 2 (0.26%) Tivoli
11 2 (0.26%) MOM
12 1 (0.13%) Cisco IPCC
12 1 (0.13%) SCDPM
12 1 (0.13%) SCVMM
Vendors
1 451 (59.11%) Microsoft
2 200 (26.21%) VMware
3 185 (24.25%) Cisco
4 124 (16.25%) Citrix
5 105 (13.76%) HP
6 83 (10.88%) Apple
7 50 (6.55%) Symantec
8 48 (6.29%) Fujitsu
9 45 (5.90%) McAfee
10 41 (5.37%) Sophos
11 38 (4.98%) Dell
12 31 (4.06%) NetApp
13 30 (3.93%) Juniper
14 29 (3.80%) Avaya
15 21 (2.75%) SonicWALL
16 20 (2.62%) IBM
17 19 (2.49%) F5
18 15 (1.97%) Veritas
19 14 (1.83%) WatchGuard
20 13 (1.70%) Veeam
Brighton, East Sussex
ARC IT Recruitment Ltd
Salary: £25000 - £28000 Per Annum
Posted: 19 hours ago
Bournemouth, Dorset
Spectrum IT Recruitment (South) Ltd
Salary: £23000 - £26000 per annum + Benefits
Posted: 20 hours ago
Hertfordshire
DCL Search & Selection
Salary: £30000 - £32000 per annum + 30% Shift Allowance + Benefits
Posted: 20 hours ago
Halesowen, West Midlands (County)
Oscar Associates (UK) Ltd
Salary: £20000 - £25000 per annum + Benefits
Posted: 23 hours ago
Watford, Hertfordshire
Cadence Resourcing
Salary: £25000 - £30000 per annum
Posted: Yesterday
City, London
Senitor Associates
Salary: £33000 - £35000 per annum
Posted: Yesterday
Croydon, Surrey
Vertical IT
Salary: £25000 - £30000 per annum + excellent benefits inc bonus
Posted: 2 days ago
London
Spencer Rose
Salary: From £30,000 to £35,000 per annum
Posted: 2 days ago
Swindon, Wiltshire
Tank Recruitment
Salary: £18000 - £22500 per annum
Posted: 3 days ago
Oxfordshire
Roc Search
Salary: £30000 per annum + Competitve
Posted: 3 days ago
London
Hanover IT Recruitment
Salary: From £25,000 to £35,000 per annum
Posted: 3 days ago
Malmesbury, Wiltshire
Roc Search
Posted: 4 days ago
Fareham, Hampshire
Global Technology Solutions Ltd
Salary: £23000 - £26000 per annum + benefits
Posted: 4 days ago
Heywood, Lancashire
Oscar Associates (UK) Ltd
Salary: £20000 - £25000 per annum + Benefits
Posted: 4 days ago
Luton, Bedfordshire
Coal IT Services
Salary: From £22,000 to £26,000 per annum plus up to £4,000 shift allowance an
Posted: 4 days ago
Reading, Berkshire
Global Technology Solutions Ltd
Salary: £18500 - £23000 per annum + £1,200 DV Clearance allowance
Posted: 4 days ago
Watford
Quantica Technology - London
Salary: £20000 - £30000 per annum + comprehensive benefits package
Posted: 15 days ago
North London
Recruitment Genius
Salary: £25000 - £30000 per annum
Posted: 15 days ago
Plymouth
Computer Futures
Salary: £32000 - £34000 per annum + competitive
Posted: 17 days ago