The statistics below represent IT jobs advertised across the UK that had 2nd Line Support Engineer featuring in the job title. Included is a guide to the salaries offered over the 3 months to 22 January 2017 with a comparison to same period over 2 years.

3 months to
22 Jan 2017
Same period 2016 Same period 2015
Second Line Support Engineer
UK
Rank 555 510 520
Rank change year-on-year
-45 +10
Permanent jobs requiring a 2nd Line Support Engineer 308 488 491
As % of all permanent IT jobs located in the UK 0.37% 0.49% 0.47%
As % of the Job Titles category 0.38% 0.50% 0.48%
Number of salaries quoted 286 457 413
Median salary £27,000 £26,500 £27,000
Median salary % change year-on-year
+1.88% -1.85%
90% offered a salary of more than £21,500 £22,500 £22,000
10% offered a salary of more than £33,850 £35,000 £35,000
UK excluding London median salary £26,000 £26,000 £26,000

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
80056 96820 101312
As % of all permanent IT jobs located in the UK 96.44% 96.45% 96.68%
Number of salaries quoted 66472 81235 84186
Median salary £45,000 £45,000 £45,000
90% offered a salary of more than £27,500 £27,500 £26,500
10% offered a salary of more than £72,500 £70,000 £70,000
UK excluding London median salary £42,500 £42,000 £40,000
% change year-on-year
+1.19% +5.00%

2nd Line Support Engineer
Jobs Demand Trend

The demand trend of job ads that featured 2nd Line Support Engineer in the job title.

2nd Line Support Engineer Jobs Demand Trend in the UK

2nd Line Support Engineer
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support Engineer within the UK.

2nd Line Support Engineer Salary Trend in the UK

2nd Line Support Engineer
Salary Histogram

This chart provides a salary histogram for IT jobs citing 2nd Line Support Engineer over the 3 months to 22 January 2017 within the UK.

2nd Line Support Engineer Salary Histogram in the UK

2nd Line Support Engineer
Top 30 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support Engineer within the UK over the 3 months to 22 January 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -33 296 £27,000 +1.88% 41
London -17 93 £30,000 +7.14% 12
South East +25 87 £25,000 -9.09% 10
North West +9 39 £22,500 - 2
Manchester -1 26 £25,500 +6.25% 2
West Midlands +2 24 £26,800 +7.20% 2
Hampshire +1 23 £25,000 -5.66% 1
Yorkshire +39 20 £26,000 +8.33% 4
Berkshire +36 20 £27,500 -16.66%
South West +3 19 £27,500 +10.00% 3
West Yorkshire +43 18 £26,000 +0.97% 3
Leeds +45 17 £26,000 -16.12% 1
Surrey +32 16 £25,500 -12.06% 2
Farnborough -6 16 £25,000 -9.09%
City of London +35 12 £28,500 -1.72% 6
West Sussex +8 12 £22,500 -4.25% 2
Birmingham +10 10 £26,800 +7.20% 1
Gloucestershire -1 10 £37,000 +105.55% 1
East of England -11 10 £26,500 +6.00% 7
Cheshire +15 9 £21,500 -4.44%
Wilmslow - 9 £21,500 -
Gloucester - 9 £37,000 - 1
Reading +41 7 £27,500 +3.77%
Swindon +23 7 £27,000 +8.00% 1
Wiltshire +12 7 £27,000 +3.84% 1
Leatherhead +2 7 £31,500 +28.57% 1
Docklands, London 0 7 £29,000 -
Stockport - 7 £21,500 -
Scotland +34 6 £27,250 -31.87% 1
Slough +28 6 £25,500 -49.00%

2nd Line Support Engineer Skill Set
Top 30 Related IT Skills

For the 6 months to 22 January 2017, 2nd Line Support Engineer job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring 2nd Line Support Engineer in the job title.

1 643 (88.08%) Windows
2 459 (62.88%) Active Directory
3 439 (60.14%) Microsoft
4 306 (41.92%) MS Exchange
5 305 (41.78%) Windows Server
6 253 (34.66%) VMware
7 231 (31.64%) Windows Server 2008
8 229 (31.37%) Windows 7
9 210 (28.77%) MS Office
10 203 (27.81%) Windows Server 2012
11 192 (26.30%) MS Excel
12 169 (23.15%) Office 365
13 161 (22.05%) Citrix
14 159 (21.78%) ITIL
14 159 (21.78%) Firewall
15 148 (20.27%) VMware Infrastructure
16 146 (20.00%) Windows 8
17 141 (19.32%) TCP/IP
18 135 (18.49%) Cisco
19 129 (17.67%) Microsoft Certification
20 123 (16.85%) Exchange Server 2010
21 110 (15.07%) SLA
22 106 (14.52%) Hyper-V
23 97 (13.29%) LAN
23 97 (13.29%) WAN
24 95 (13.01%) DNS
25 94 (12.88%) Windows Server 2003
26 91 (12.47%) SQL Server
27 87 (11.92%) Windows 10
28 85 (11.64%) Exchange Server 2013

2nd Line Support Engineer Skill Set
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 306 (41.92%) MS Exchange
2 123 (16.85%) Exchange Server 2010
3 85 (11.64%) Exchange Server 2013
4 67 (9.18%) Exchange Server 2007
5 54 (7.40%) SharePoint
6 52 (7.12%) Skype for Business
7 26 (3.56%) Exchange Server 2003
8 25 (3.42%) IIS
9 11 (1.51%) SharePoint 2013
10 8 (1.10%) Apache
10 8 (1.10%) Blackberry Enterprise Server
11 6 (0.82%) SharePoint 2010
12 4 (0.55%) SharePoint Server
12 4 (0.55%) WebSphere
13 3 (0.41%) SharePoint Foundation
14 2 (0.27%) Site Server
15 1 (0.14%) CMS
15 1 (0.14%) Sitecore CMS
15 1 (0.14%) Tomcat
15 1 (0.14%) Umbraco
Applications
1 210 (28.77%) MS Office
2 192 (26.30%) MS Excel
3 11 (1.51%) Adobe Creative Suite
4 8 (1.10%) Final Cut Pro
4 8 (1.10%) MS Visio
5 7 (0.96%) MS PowerPoint
6 2 (0.27%) InfoPath
7 1 (0.14%) AutoCAD
Business Applications
1 3 (0.41%) Dynamics CRM
1 3 (0.41%) SAP Oil and Gas
2 1 (0.14%) Dynamics AX
Cloud Services
1 169 (23.15%) Office 365
2 19 (2.60%) Microsoft Azure
3 7 (0.96%) Amazon AWS
4 5 (0.68%) SaaS
5 4 (0.55%) Cloud Computing
6 3 (0.41%) IaaS
6 3 (0.41%) PaaS
7 2 (0.27%) Adobe Creative Cloud
8 1 (0.14%) Azure Active Directory
8 1 (0.14%) Dropbox
8 1 (0.14%) Mimecast
Communications & Networking
1 159 (21.78%) Firewall
2 141 (19.32%) TCP/IP
3 97 (13.29%) LAN
3 97 (13.29%) WAN
4 95 (13.01%) DNS
5 73 (10.00%) DHCP
6 66 (9.04%) VoIP
7 50 (6.85%) Internet
8 49 (6.71%) VPN
9 38 (5.21%) SAN
10 32 (4.38%) Skype
11 26 (3.56%) Wireless
12 18 (2.47%) VLAN
13 17 (2.33%) ADSL
13 17 (2.33%) Network Security
14 16 (2.19%) SMTP
14 16 (2.19%) Wi-Fi
15 12 (1.64%) Remote Desktop
16 11 (1.51%) Cisco ASA
16 11 (1.51%) WLAN
Database & Business Intelligence
1 91 (12.47%) SQL Server
2 28 (3.84%) SQL Server 2008
3 20 (2.74%) SQL Server 2012
4 6 (0.82%) SQL Server 2005
5 4 (0.55%) MySQL
6 3 (0.41%) PostgreSQL
6 3 (0.41%) RDBMS
6 3 (0.41%) Relational Database
6 3 (0.41%) SQL Server Reporting Services
7 2 (0.27%) Crystal Reports
7 2 (0.27%) Oracle Database
7 2 (0.27%) Oracle Reports
8 1 (0.14%) MarkLogic
Development Applications
1 3 (0.41%) MSI
General
1 71 (9.73%) Finance
2 47 (6.44%) Telecoms
3 11 (1.51%) Advertising
3 11 (1.51%) Manufacturing
4 10 (1.37%) Marketing
5 8 (1.10%) Banking
5 8 (1.10%) Legal
6 7 (0.96%) Retail
7 6 (0.82%) Law
8 3 (0.41%) Electronics
9 2 (0.27%) Back Office
9 2 (0.27%) Billing
10 1 (0.14%) Automotive
10 1 (0.14%) French Language
10 1 (0.14%) Games
10 1 (0.14%) Investment Banking
10 1 (0.14%) Italian Language
10 1 (0.14%) Online Betting
10 1 (0.14%) Publishing
10 1 (0.14%) Spanish Language
Libraries, Frameworks & Software Standards
1 25 (3.42%) HTML
2 23 (3.15%) Software Packaging
3 10 (1.37%) CSS
4 9 (1.23%) HTML5
4 9 (1.23%) jQuery
5 5 (0.68%) Web Services
6 3 (0.41%) .NET
7 2 (0.27%) ASP.NET
8 1 (0.14%) Apache Flex
8 1 (0.14%) ASP.NET Web Forms
8 1 (0.14%) COM
8 1 (0.14%) LAMP
8 1 (0.14%) XHTML
8 1 (0.14%) XML
8 1 (0.14%) XSLT
Miscellaneous
1 57 (7.81%) Driving Licence
2 35 (4.79%) Blackberry
3 23 (3.15%) Analytical Skills
4 22 (3.01%) Data Centre
5 19 (2.60%) iPhone
5 19 (2.60%) Management Information System
6 16 (2.19%) Enterprise Storage
7 15 (2.05%) Statistics
8 13 (1.78%) iPad
9 10 (1.37%) Replication
9 10 (1.37%) Smartphone
10 8 (1.10%) Video Conferencing
11 6 (0.82%) Fat Client
11 6 (0.82%) Thin Client
12 5 (0.68%) Client/Server
12 5 (0.68%) NHS
13 4 (0.55%) EPoS
13 4 (0.55%) Public Cloud
13 4 (0.55%) Wiki
14 3 (0.41%) Computer Science
Operating Systems
1 643 (88.08%) Windows
2 305 (41.78%) Windows Server
3 231 (31.64%) Windows Server 2008
4 229 (31.37%) Windows 7
5 203 (27.81%) Windows Server 2012
6 146 (20.00%) Windows 8
7 94 (12.88%) Windows Server 2003
8 87 (11.92%) Windows 10
9 85 (11.64%) Linux
10 73 (10.00%) Windows XP
11 49 (6.71%) Mac OS X
12 41 (5.62%) Android
13 30 (4.11%) Unix
14 29 (3.97%) Windows Vista
15 24 (3.29%) Apple iOS
16 17 (2.33%) Mac OS
16 17 (2.33%) Windows 2000 Server
17 12 (1.64%) Windows 2000
18 10 (1.37%) Windows Mobile
19 7 (0.96%) Red Hat Enterprise Linux
Processes & Methodologies
1 159 (21.78%) ITIL
2 78 (10.68%) Service Management
3 46 (6.30%) Problem Management
4 26 (3.56%) Mentoring
5 25 (3.42%) ITSM
5 25 (3.42%) Service Delivery
6 23 (3.15%) ITIL V3
7 22 (3.01%) Project Management
8 21 (2.88%) Workflow
9 20 (2.74%) Change Control
9 20 (2.74%) Change Management
10 19 (2.60%) PRINCE2
11 18 (2.47%) Line Management
12 15 (2.05%) Continuous Improvement
13 14 (1.92%) CRM
14 13 (1.78%) Process Improvement
15 11 (1.51%) Asset Management
16 10 (1.37%) B2B
16 10 (1.37%) Systems Analysis
16 10 (1.37%) Time Management
Programming Languages
1 65 (8.90%) SQL
2 14 (1.92%) PowerShell
3 10 (1.37%) JavaScript
4 4 (0.55%) C
5 3 (0.41%) VBScript
6 2 (0.27%) Perl
6 2 (0.27%) Python
6 2 (0.27%) Shell Script
6 2 (0.27%) X++
7 1 (0.14%) C#
Qualifications
1 129 (17.67%) Microsoft Certification
2 79 (10.82%) MCSE
3 71 (9.73%) MCP
4 66 (9.04%) Cisco Certification
5 62 (8.49%) MCSA
6 60 (8.22%) CCNA
7 42 (5.75%) MCITP
8 38 (5.21%) Security Cleared
9 30 (4.11%) Degree
10 22 (3.01%) SC Cleared
11 21 (2.88%) A+ Certification
12 14 (1.92%) CCNP
12 14 (1.92%) MCTS
13 12 (1.64%) Network+ Certification
14 10 (1.37%) VMware Certified Professional (VCP)
15 9 (1.23%) DV Cleared
15 9 (1.23%) ITIL Certification
16 8 (1.10%) MCDST
17 5 (0.68%) CCSA
17 5 (0.68%) JNCIA
Quality Assurance & Compliance
1 110 (15.07%) SLA
2 6 (0.82%) QA
3 4 (0.55%) ISO 9001
4 3 (0.41%) ISO 9000
4 3 (0.41%) ISO/IEC 27001
5 2 (0.27%) COBIT
6 1 (0.14%) Data Quality
6 1 (0.14%) Sarbanes-Oxley
System Software
1 459 (62.88%) Active Directory
2 148 (20.27%) VMware Infrastructure
3 106 (14.52%) Hyper-V
4 52 (7.12%) XenApp
5 30 (4.11%) vSphere
6 19 (2.60%) XenDesktop
7 15 (2.05%) VMware ESXi
8 11 (1.51%) Terminal Server
9 10 (1.37%) Virtual Desktop
10 5 (0.68%) Firmware
10 5 (0.68%) Terminal Services
11 4 (0.55%) VMware ESX
12 3 (0.41%) Virtual Machines
12 3 (0.41%) XenServer
13 2 (0.27%) Virtual Servers
14 1 (0.14%) Microsoft Virtual Server
14 1 (0.14%) Squid
14 1 (0.14%) VMware Workstation
Systems Management
1 65 (8.90%) SCCM
2 19 (2.60%) WSUS
3 14 (1.92%) Backup Exec
4 12 (1.64%) Norton AntiVirus
5 6 (0.82%) NetBackup
5 6 (0.82%) SCOM
6 5 (0.68%) AirWatch
6 5 (0.68%) DameWare
6 5 (0.68%) Tivoli
7 4 (0.55%) Cisco UCCE
8 3 (0.41%) Nagios
8 3 (0.41%) Perfmon
8 3 (0.41%) Sysprep
9 2 (0.27%) FortiGate
9 2 (0.27%) Microsoft Data Protection Manager
9 2 (0.27%) Symantec Endpoint Protection
9 2 (0.27%) Systems Management Server (SMS)
10 1 (0.14%) Casper Suite
10 1 (0.14%) Iperf
10 1 (0.14%) XenMobile
Vendors
1 439 (60.14%) Microsoft
2 253 (34.66%) VMware
3 161 (22.05%) Citrix
4 135 (18.49%) Cisco
5 70 (9.59%) Apple
6 43 (5.89%) HP
7 28 (3.84%) Dell
8 23 (3.15%) Sage
9 21 (2.88%) Juniper
10 19 (2.60%) Symantec
11 18 (2.47%) Veeam
12 17 (2.33%) Avaya
12 17 (2.33%) Twitter
13 16 (2.19%) CheckPoint
14 14 (1.92%) Adobe
14 14 (1.92%) NetApp
15 13 (1.78%) SonicWALL
16 12 (1.64%) EMC
16 12 (1.64%) IBM
17 11 (1.51%) Bomgar
Bury St. Edmunds, Suffolk
Tec Partners
Salary: £22000.00 - £25000.00 per annum
Posted: 2 days ago
Cambridge, Cambridgeshire
Senitor Associates
Posted: 2 days ago
City, London
Harrington Starr
Salary: £25000 - £30000 per annum
Posted: Yesterday
Bedford, Bedfordshire
ARC IT Recruitment Ltd
Salary: uP TO £30K Plus Excellent Benefits
Posted: 2 days ago
Reigate, Surrey
Vantage Recruitment Solutions Ltd
Salary: Up to £38,000 per annum
Posted: 2 days ago
Crawley, West Sussex
Vantage Recruitment Solutions Ltd
Salary: From £35,000 to £40,000 per annum Benefits package (Including Bonus)
Posted: 2 days ago
Solihull, West Midlands (County)
Rullion IT Plus
Salary: £25000 - £30000 per annum
Posted: 4 days ago
Braintree, Essex
Pure Resourcing Solutions
Salary: £25000 - £28000 per annum
Posted: 4 days ago
City, London
Millshill Recruitment Ltd
Salary: £35000 per annum
Posted: 3 days ago
West Malling, Kent
1st Choice Computer Appointments Ltd
Salary: Up to £22,000 per annum
Posted: 2 days ago
Manchester, Lancashire
FT Select
Salary: Up to £25,000 per annum + bonus + company benefits
Posted: 2 days ago
City, London
FT Select
Salary: Up to £30,000 per annum + bonus + company benefits
Posted: 2 days ago
Halifax, West Yorkshire
Senitor Associates
Salary: £20000 - £25000 per annum
Posted: 6 days ago
Leeds, West Yorkshire
4it Recruitment Ltd
Salary: Up to £25,000 per annum + pension + excellent training opportunities
Posted: 4 days ago
Bellshill, Lanarkshire
Search Consultancy
Salary: Excellent rate plus benefits
Posted: 5 days ago
City, London
Itecco
Salary: £33000 per annum
Posted: 6 days ago
Bedford, Bedfordshire
IT Talent Solutions
Salary: From £25,000 to £28,000 per annum + benefits
Posted: 5 days ago
Crawley, West Sussex
Senitor Associates
Salary: £24000 per annum
Posted: 5 days ago
Birmingham, West Midlands (County)
TEKsystems
Salary: £20000 - £25000 per annum + Benefits
Posted: 6 days ago
Manchester, Lancashire
HAYS INFORMATION TECHNOLOGY
Salary: £20000.00 - £25000.00 per annum
Posted: 6 days ago
St. Neots, Cambridgeshire
Aria Select Ltd
Salary: From £23,000 to £30,000 per annum
Posted: 4 days ago
Abingdon, Oxfordshire
Corriculo
Salary: From £18,000 to £24,000 per annum
Posted: 6 days ago
London
Harvey Nash plc
Salary: £24000 - £26000 per annum
Posted: 6 days ago
London
Bluetownonline
Salary: £26000 - £34000 per annum
Posted: 4 days ago
London
Give-A-Grad-A-Go Ltd
Salary: £28k - 35k per year
Posted: 5 days ago
Northamptonshire
TEKsystems
Salary: £25000 - £33000 per annum + Benefits
Posted: 6 days ago
London
JM
Salary: £25000 - £35000 per annum
Posted: 4 days ago
Leatherhead, Surrey
RM plc
Salary: £22000 - £28000 per annum + bonus, benefits
Posted: 10 days ago
City, London
IT Lab
Salary: Up to £30,000 per annum dependent on experience
Posted: 11 days ago
Hull, North Humberside
Go IT Recruitment Ltd
Salary: From £22,000 to £30,000 per annum + excellent benefits
Posted: 6 days ago