The table below looks at the statistics for the 2nd Line Support Engineer role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support Engineer in their job title over the 3 months to 3 August 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
3 Aug 2015
Same period 2014 Same period 2013
Second Line Support Engineer
Rank 540 577 628
Rank change year-on-year
+37 +51
Permanent jobs requiring a 2nd Line Support Engineer 397 379 264
As % of all permanent IT jobs located in the UK 0.36% 0.32% 0.24%
As % of the Job Titles category 0.39% 0.34% 0.26%
Number of salaries quoted 348 292 234
Average salary £26,000 £25,500 £26,000
Average salary % change year-on-year
+1.96% -1.92%
90% offered a salary of more than £21,550 £21,800 £21,500
10% offered a salary of more than £32,500 £32,500 £34,100
UK excluding London average salary £25,000 £25,000 £25,000

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
103108 110561 102421
As % of all permanent IT jobs located in the UK 94.31% 94.50% 94.31%
Number of salaries quoted 85312 90184 84719
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £27,000 £26,500 £26,500
10% offered a salary of more than £70,000 £67,500 £70,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

2nd Line Support Engineer
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing 2nd Line Support Engineer in the job title within the UK as a proportion of the total demand within the Job Titles category.

2nd Line Support Engineer Jobs Demand Trend in the UK

2nd Line Support Engineer
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support Engineer within the UK.

2nd Line Support Engineer Salary Trend in the UK

2nd Line Support Engineer
Salary Histogram

This chart provides a salary histogram for IT jobs citing 2nd Line Support Engineer over the 3 months to 3 August 2015 within the UK.

2nd Line Support Engineer Salary Histogram in the UK

2nd Line Support Engineer
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support Engineer within the UK over the 3 months to 3 August 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +26 374 £26,000 +3.48% 39
London +69 145 £27,500 - 13
South East 0 136 £26,000 +4.00% 9
Surrey +21 33 £27,500 +17.02% 1
Berkshire -8 28 £25,000 -11.50% 2
North West +16 26 £25,000 - 3
Hampshire +10 24 £23,500 -4.08% 1
City of London +37 21 £28,500 +1.78% 5
Leatherhead - 20 £27,500 -
South West -41 19 £21,000 -12.50% 6
East of England +9 17 £30,750 +11.81% 4
West Sussex +3 17 £25,500 +2.00% 1
Reading -10 16 £23,790 -15.78% 1
Crawley +1 15 £26,000 +4.00% 1
Farnborough - 15 £23,500 -
Kent +9 14 £30,000 +22.44% 3
Manchester +11 13 £25,000 -5.66% 1
West Midlands -2 13 £23,334 -2.77% 1
Docklands, London +2 12 - -
Croydon +13 11 £25,000 -16.66%
Oxfordshire +4 11 £24,000 -20.66% 1
Hertfordshire -4 11 £36,250 +31.81% 3
East Midlands +6 9 £25,000 +11.11%
Yorkshire +4 9 £25,000 +16.27% 3
Cornwall -2 9 £21,000 -6.66%
Watford -5 9 £40,000 +45.45% 2
Redruth - 9 £21,000 -
Slough +2 7 £40,000 +60.00% 1
Staffordshire +12 6 £22,500 -2.17%
Chertsey +5 6 £26,000 -30.66%

2nd Line Support Engineer
Top 30 Related IT Skills

For the 6 months to 3 August 2015, IT jobs within the UK that cited 2nd Line Support Engineer in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support Engineer in their job title.

1 689 (84.64%) Windows
2 480 (58.97%) Microsoft
3 472 (57.99%) Active Directory
4 324 (39.80%) MS Exchange
5 295 (36.24%) VMware
6 294 (36.12%) Windows Server 2008
7 240 (29.48%) MS Office
8 229 (28.13%) Firewall
8 229 (28.13%) Windows Server 2012
9 222 (27.27%) Windows Server 2003
10 219 (26.90%) MS Excel
11 196 (24.08%) ITIL
12 195 (23.96%) Microsoft Certification
13 185 (22.73%) VMware Infrastructure
14 182 (22.36%) Windows 7
15 178 (21.87%) Exchange Server 2010
15 178 (21.87%) Citrix
16 171 (21.01%) Cisco
17 167 (20.52%) TCP/IP
18 159 (19.53%) Blackberry
19 158 (19.41%) Windows 8
20 149 (18.30%) Exchange Server 2013
21 141 (17.32%) SLA
22 136 (16.71%) DNS
23 130 (15.97%) Windows XP
24 126 (15.48%) LAN
24 126 (15.48%) Hyper-V
25 119 (14.62%) MCSE
26 116 (14.25%) Exchange Server 2007
27 110 (13.51%) WAN

2nd Line Support Engineer
Top Related IT Skills by Category

For the 6 months to 3 August 2015, IT jobs within the UK that cited 2nd Line Support Engineer in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support Engineer in their job title. Up to 20 skills are shown per category.

Application Platforms
1 324 (39.80%) MS Exchange
2 178 (21.87%) Exchange Server 2010
3 149 (18.30%) Exchange Server 2013
4 116 (14.25%) Exchange Server 2007
5 73 (8.97%) Exchange Server 2003
6 48 (5.90%) IIS
7 38 (4.67%) SharePoint
8 35 (4.30%) Blackberry Enterprise Server
9 33 (4.05%) Lync
10 19 (2.33%) Exchange Server 2000
11 8 (0.98%) SharePoint Server
12 7 (0.86%) IBM Notes
13 6 (0.74%) Apache
13 6 (0.74%) CMS
14 5 (0.61%) Live Communications Server
14 5 (0.61%) SharePoint 2010
15 4 (0.49%) Commerce Server
15 4 (0.49%) SharePoint 2013
16 2 (0.25%) Office Communications Server
17 1 (0.12%) LiveLink
Applications
1 240 (29.48%) MS Office
2 219 (26.90%) MS Excel
3 20 (2.46%) MS PowerPoint
4 16 (1.97%) MS Visio
5 4 (0.49%) MS Project
6 2 (0.25%) Adobe Creative Suite
7 1 (0.12%) InDesign
Business Applications
1 3 (0.37%) Sage 200
2 1 (0.12%) Oracle Applications
2 1 (0.12%) Infor CRM
2 1 (0.12%) Retail-J
Cloud Services
1 71 (8.72%) Office 365
2 13 (1.60%) Cloud Computing
3 12 (1.47%) Amazon AWS
4 1 (0.12%) Google Apps
4 1 (0.12%) Microsoft Azure
4 1 (0.12%) Mimecast
Communications & Networking
1 229 (28.13%) Firewall
2 167 (20.52%) TCP/IP
3 136 (16.71%) DNS
4 126 (15.48%) LAN
5 110 (13.51%) WAN
6 105 (12.90%) DHCP
7 84 (10.32%) VoIP
8 71 (8.72%) SAN
9 66 (8.11%) VPN
10 62 (7.62%) Internet
11 54 (6.63%) Wireless
12 31 (3.81%) NAS
13 28 (3.44%) VLAN
14 27 (3.32%) Cisco ASA
15 26 (3.19%) ADSL
16 24 (2.95%) Cisco Nexus
17 17 (2.09%) IPv4
18 15 (1.84%) Fibre Channel
18 15 (1.84%) iSCSI
18 15 (1.84%) IP Telephony
Database & Business Intelligence
1 46 (5.65%) SQL Server
2 10 (1.23%) SQL Server 2008
3 7 (0.86%) SQL Server 2005
4 5 (0.61%) MarkLogic
5 3 (0.37%) Oracle Database
5 3 (0.37%) Relational Database
5 3 (0.37%) SQL Server Integration Services
5 3 (0.37%) SQL Server 2012
5 3 (0.37%) SQL Server Reporting Services
6 2 (0.25%) SQL Server 2000
6 2 (0.25%) RDBMS
7 1 (0.12%) BusinessObjects
Development Applications
1 5 (0.61%) Apache Ivy
2 2 (0.25%) Team Foundation Server
3 1 (0.12%) Bugzilla
3 1 (0.12%) Subversion
3 1 (0.12%) Git (software)
General
1 53 (6.51%) Finance
2 16 (1.97%) Retail
3 11 (1.35%) Marketing
3 11 (1.35%) Electronics
4 10 (1.23%) Telecoms
5 8 (0.98%) Advertising
5 8 (0.98%) Publishing
6 6 (0.74%) Legal
6 6 (0.74%) Manufacturing
7 5 (0.61%) Law
8 4 (0.49%) Financial Institution
8 4 (0.49%) Banking
9 1 (0.12%) German Language
9 1 (0.12%) Military
9 1 (0.12%) Investment Banking
9 1 (0.12%) Automotive
Libraries, Frameworks & Software Standards
1 16 (1.97%) .NET
2 6 (0.74%) Web Services
2 6 (0.74%) .NET Framework
3 5 (0.61%) Java RMI
3 5 (0.61%) HTML
4 4 (0.49%) COM
5 3 (0.37%) ASP.NET
6 1 (0.12%) Software Packaging
Miscellaneous
1 159 (19.53%) Blackberry
2 51 (6.27%) Data Centre
3 46 (5.65%) Analytical Skills
4 34 (4.18%) iPhone
5 16 (1.97%) Video Conferencing
6 14 (1.72%) iPad
7 12 (1.47%) Statistics
8 10 (1.23%) Enterprise Cloud
9 9 (1.11%) FlexPod
9 9 (1.11%) Mathematics
9 9 (1.11%) Handset
10 8 (0.98%) Management Information System
10 8 (0.98%) Clustering
11 6 (0.74%) e-Health
11 6 (0.74%) Replication
11 6 (0.74%) Enterprise Software
12 5 (0.61%) PDA
13 4 (0.49%) Thin Client
13 4 (0.49%) Digital Media
13 4 (0.49%) Fat Client
Operating Systems
1 689 (84.64%) Windows
2 294 (36.12%) Windows Server 2008
3 229 (28.13%) Windows Server 2012
4 222 (27.27%) Windows Server 2003
5 182 (22.36%) Windows 7
6 158 (19.41%) Windows 8
7 130 (15.97%) Windows XP
8 106 (13.02%) Linux
9 82 (10.07%) Windows Vista
10 78 (9.58%) Mac OS X
11 70 (8.60%) Android
12 32 (3.93%) Apple iOS
12 32 (3.93%) Red Hat Enterprise Linux
13 30 (3.69%) Windows 2000 Server
14 27 (3.32%) Mac OS
15 15 (1.84%) CentOS
16 14 (1.72%) UNIX
17 9 (1.11%) Data ONTAP
18 4 (0.49%) Solaris
18 4 (0.49%) Windows 2000
Processes & Methodologies
1 196 (24.08%) ITIL
2 54 (6.63%) Service Delivery
3 42 (5.16%) Problem Management
4 35 (4.30%) Incident Management
5 33 (4.05%) Root Cause Analysis
6 28 (3.44%) Mentoring
7 25 (3.07%) Network Management
8 23 (2.83%) Time Management
8 23 (2.83%) Service Management
9 21 (2.58%) Kalman Filter
10 18 (2.21%) Migration
11 15 (1.84%) Change Management
11 15 (1.84%) Risk Analysis
12 13 (1.60%) Load Balancing
12 13 (1.60%) Configuration Management
12 13 (1.60%) CRM
12 13 (1.60%) Network Architecture
13 11 (1.35%) Project Management
14 10 (1.23%) Project Planning
14 10 (1.23%) Digital Marketing
Programming Languages
1 85 (10.44%) SQL
2 47 (5.77%) C
3 14 (1.72%) PowerShell
4 9 (1.11%) VB
5 4 (0.49%) Java
6 3 (0.37%) Perl
6 3 (0.37%) VBScript
6 3 (0.37%) VBA
7 2 (0.25%) Python
7 2 (0.25%) AWK
7 2 (0.25%) sed
8 1 (0.12%) VB.NET
8 1 (0.12%) C#
Qualifications
1 195 (23.96%) Microsoft Certification
2 119 (14.62%) MCSE
3 96 (11.79%) MCP
4 77 (9.46%) Cisco Certification
5 70 (8.60%) CCNA
6 63 (7.74%) MCSA
7 43 (5.28%) MCITP
8 42 (5.16%) A+ Certification
9 39 (4.79%) Security Cleared
10 37 (4.55%) Degree
11 22 (2.70%) Network+ Certification
12 21 (2.58%) SC Cleared
13 20 (2.46%) CCNP
14 18 (2.21%) DV Cleared
15 16 (1.97%) VMware Certified Professional (VCP)
16 14 (1.72%) MCTS
17 11 (1.35%) ITIL Foundation Certificate
18 5 (0.61%) ITIL Certification
18 5 (0.61%) CCA
18 5 (0.61%) Citrix Certification
Quality Assurance & Compliance
1 141 (17.32%) SLA
2 6 (0.74%) ISO/IEC 27001
2 6 (0.74%) PCI DSS
3 4 (0.49%) ISO 9001
4 1 (0.12%) QA
System Software
1 472 (57.99%) Active Directory
2 185 (22.73%) VMware Infrastructure
3 126 (15.48%) Hyper-V
4 50 (6.14%) vSphere
5 43 (5.28%) XenApp
5 43 (5.28%) Terminal Services
6 22 (2.70%) Terminal Server
7 19 (2.33%) XenDesktop
8 16 (1.97%) VMware Server
9 15 (1.84%) vCloud
10 14 (1.72%) VMware ESXi
10 14 (1.72%) Citrix Presentation Server
11 12 (1.47%) VMware Workstation
12 6 (0.74%) XenServer
13 2 (0.25%) VMware ESX
13 2 (0.25%) Firmware
14 1 (0.12%) Squid
Systems Management
1 35 (4.30%) SCCM
2 15 (1.84%) Backup Exec
3 12 (1.47%) FortiGate
4 11 (1.35%) Nagios
5 8 (0.98%) WSUS
6 7 (0.86%) Dollar Universe
7 6 (0.74%) Symantec Endpoint Protection
8 4 (0.49%) Symantec Enterprise Vault
8 4 (0.49%) SCOM
8 4 (0.49%) NetBackup
8 4 (0.49%) DameWare
9 3 (0.37%) OpenView
9 3 (0.37%) Casper Suite
10 2 (0.25%) Cisco IPCC
10 2 (0.25%) Norton AntiVirus
10 2 (0.25%) Cisco CUCM
11 1 (0.12%) SCVMM
11 1 (0.12%) Cisco UCCX
Vendors
1 480 (58.97%) Microsoft
2 295 (36.24%) VMware
3 178 (21.87%) Citrix
4 171 (21.01%) Cisco
5 104 (12.78%) Apple
6 101 (12.41%) HP
7 48 (5.90%) Dell
8 46 (5.65%) Symantec
9 41 (5.04%) Avaya
10 33 (4.05%) Juniper
11 23 (2.83%) NetApp
12 22 (2.70%) Mitel
13 20 (2.46%) Bloomberg
14 19 (2.33%) Red Hat
15 15 (1.84%) IBM
16 12 (1.47%) Oracle
16 12 (1.47%) SonicWALL
17 10 (1.23%) Draytek
18 9 (1.11%) Fortinet
19 8 (0.98%) F5
Guildford, Surrey
Applause IT Innovation
Salary: £30000 - £35000 per annum + Benefits + Bonus
Posted: 4 hours ago
Chippenham, Wiltshire
Latcom Ltd
Salary: From £25,000 to £25,000 per annum + Bonus + Good Benefits
Posted: 5 hours ago
London
Marcus Donald People
Salary: Up to £31,000 pro rota
Posted: 5 hours ago
Reading, Berkshire
Spectrum IT Recruitment (South) Ltd
Salary: £22000 - £26000 per annum
Posted: 6 hours ago
Bristol, Avon
Connectus
Salary: £25000 - £35000 per annum + benefits
Posted: 7 hours ago
Bristol
Computer Futures
Salary: £30000 - £32000 per annum + competitive
Posted: 10 hours ago
City of London
Annapurna
Salary: £25000 - £32000 per annum
Posted: 12 hours ago
Hatfield, Hertfordshire
Understanding Recruitment
Salary: £20000.00 - £25000.00 per annum + £5k shift allowance
Posted: Yesterday
Kent
Explore Recruitment Solutions
Posted: 3 days ago
London
Jonothan Bosworth
Salary: From £25,000 to £30,000 per annum
Posted: 3 days ago
Kent
Coal IT Services
Salary: From £25,000 to £35,000 per annum + Benefits
Posted: 3 days ago
York
Searchability
Salary: £18000 - £30000 per annum
Posted: 3 days ago
Crawley, West Sussex
Bluetownonline
Salary: £28k per year
Posted: 4 days ago
Devon
Circle Recruitment
Salary: £20000 - £22000 per annum + Benefits
Posted: 4 days ago
Leeds, West Yorkshire
Search Consultancy
Posted: 4 days ago
City, London
ninesharp
Salary: £22000 - £25000 per annum + 25 days holiday, 5% pension etc...
Posted: 5 days ago
Banbury, Oxfordshire
Spectrum IT Recruitment (South) Ltd
Salary: £16000 - £20000 per annum
Posted: 6 days ago
London
Jonothan Bosworth
Salary: From £18,000 to £22,000 per annum
Posted: 6 days ago
Hereford, Herefordshire
Hoople Ltd
Salary: From £27,540 to £34,680 per annum
Posted: 6 days ago
West Malling
Capita - ITIN
Salary: £22000 - £25000 per annum
Posted: 6 days ago