The table below looks at the statistics for the 2nd Line Support Engineer role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support Engineer in their job title over the 3 months to 19 December 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
19 Dec 2014
Same period 2013 Same period 2012
Second Line Support Engineer
Rank 552 601 672
Rank change year-on-year
+49 +71
Permanent jobs requiring a 2nd Line Support Engineer 380 310 217
As % of all permanent IT jobs located in the UK 0.34% 0.28% 0.19%
As % of the Job Titles category 0.36% 0.30% 0.20%
Number of salaries quoted 313 281 173
Average salary £27,000 £25,500 £27,500
Average salary % change year-on-year
+5.88% -7.27%
90% offered a salary of more than £21,500 £22,000 £21,500
10% offered a salary of more than £32,500 £32,500 £40,000
UK excluding London average salary £26,000 £25,000 £27,500
% change year-on-year
+4.00% -9.09%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
106025 103677 110089
As % of all permanent IT jobs located in the UK 94.67% 94.68% 95.33%
Number of salaries quoted 88349 84138 94850
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £26,500 £26,500 £26,500
10% offered a salary of more than £70,000 £65,000 £70,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

2nd Line Support Engineer
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing 2nd Line Support Engineer in the job title within the UK as a proportion of the total demand within the Job Titles category.

2nd Line Support Engineer Jobs Demand Trend in the UK

2nd Line Support Engineer
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support Engineer within the UK.

2nd Line Support Engineer Salary Trend in the UK

2nd Line Support Engineer
Salary Histogram

This chart provides a salary histogram for IT jobs citing 2nd Line Support Engineer over the 3 months to 19 December 2014 within the UK.

2nd Line Support Engineer Salary Histogram in the UK

2nd Line Support Engineer
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support Engineer within the UK over the 3 months to 19 December 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +48 368 £27,000 +3.84% 25
South East +33 144 £27,000 +3.84% 6
London +35 107 £27,500 - 13
Berkshire +19 63 £24,500 -10.90% 3
Bracknell +20 44 £24,750 -23.84%
City of London +43 31 £27,250 -6.03% 4
North West +8 31 £24,000 +2.12% 3
South West +6 25 £24,000 -7.69% 1
Manchester +4 25 £23,750 +10.46% 2
Surrey -6 21 £29,000 +16.00%
East of England -23 20 £27,250 +5.82%
Hampshire -23 19 £27,000 +5.88% 1
West Midlands +2 16 £24,500 +8.88% 1
Kent +5 15 £30,000 +21.21% 2
East Midlands +33 14 £27,500 +17.02% 1
Buckinghamshire +5 12 £26,000 +1.96%
Yorkshire -23 11 £22,250 +4.70%
Milton Keynes +6 10 £26,000 -7.14%
Farnborough +11 9 £30,000 +1.69% 1
Bristol +12 8 £22,500 -23.72%
Reading -10 7 £27,000 -10.00% 1
Chippenham - 7 £24,000 -
Wiltshire - 7 £24,000 -
Wigan - 7 £27,500 -
West Sussex -3 6 £22,500 -13.46%
Hertfordshire -20 6 £29,250 +10.37%
Hillingdon - 6 £27,500 -
South Wales +14 5 £22,000 +10.00%
Wales +11 5 £22,000 +10.00%
Bedfordshire +8 5 £25,000 +4.16%

2nd Line Support Engineer
Top 30 Related IT Skills

For the 6 months to 19 December 2014, IT jobs within the UK that cited 2nd Line Support Engineer in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support Engineer in their job title.

1 653 (82.66%) Windows
2 451 (57.09%) Microsoft
3 418 (52.91%) Active Directory
4 291 (36.84%) MS Exchange
5 286 (36.20%) MS Excel
6 241 (30.51%) Windows Server 2008
7 238 (30.13%) MS Office
8 212 (26.84%) VMware
9 207 (26.20%) Firewall
10 192 (24.30%) Windows XP
11 191 (24.18%) Windows Server 2003
12 175 (22.15%) Windows 7
13 166 (21.01%) Windows 8
14 163 (20.63%) VMware Infrastructure
15 145 (18.35%) Cisco
16 144 (18.23%) Windows Server 2012
17 141 (17.85%) Exchange Server 2010
18 137 (17.34%) Microsoft Certification
19 136 (17.22%) TCP/IP
20 131 (16.58%) ITIL
21 130 (16.46%) Blackberry
22 129 (16.33%) DNS
23 119 (15.06%) LAN
23 119 (15.06%) Citrix
24 118 (14.94%) HP
25 106 (13.42%) Security Cleared
25 106 (13.42%) SLA
26 103 (13.04%) WAN
27 99 (12.53%) SQL
28 92 (11.65%) MCSE

2nd Line Support Engineer
Top Related IT Skills by Category

For the 6 months to 19 December 2014, IT jobs within the UK that cited 2nd Line Support Engineer in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support Engineer in their job title. Up to 20 skills are shown per category.

Application Platforms
1 291 (36.84%) MS Exchange
2 141 (17.85%) Exchange Server 2010
3 74 (9.37%) Exchange Server 2007
4 71 (8.99%) Exchange Server 2003
5 66 (8.35%) Blackberry Enterprise Server
6 60 (7.59%) Exchange Server 2013
7 45 (5.70%) IIS
8 41 (5.19%) SharePoint
9 34 (4.30%) Live Communications Server
10 16 (2.03%) Exchange Server 2000
11 14 (1.77%) Apache
12 13 (1.65%) Lync
13 12 (1.52%) IBM Notes
14 7 (0.89%) SharePoint 2013
15 4 (0.51%) Commerce Server
15 4 (0.51%) CMS
16 3 (0.38%) WebLogic
17 2 (0.25%) WebSphere
17 2 (0.25%) Office Communications Server
17 2 (0.25%) K2 blackpearl
Applications
1 286 (36.20%) MS Excel
2 238 (30.13%) MS Office
3 33 (4.18%) MS PowerPoint
4 9 (1.14%) MS Visio
5 5 (0.63%) PowerPivot
Business Applications
1 1 (0.13%) SAP Oil and Gas
1 1 (0.13%) Nortel Periphonics
Cloud Services
1 34 (4.30%) Office 365
2 6 (0.76%) Microsoft Azure
3 5 (0.63%) SaaS
4 4 (0.51%) Google Apps
5 1 (0.13%) Cloud Computing
Communications & Networking
1 207 (26.20%) Firewall
2 136 (17.22%) TCP/IP
3 129 (16.33%) DNS
4 119 (15.06%) LAN
5 103 (13.04%) WAN
6 91 (11.52%) VPN
7 87 (11.01%) DHCP
8 68 (8.61%) Internet
9 59 (7.47%) SAN
10 40 (5.06%) VoIP
11 26 (3.29%) Wireless
12 17 (2.15%) Cisco ASA
13 15 (1.90%) VLAN
14 13 (1.65%) MPLS
15 12 (1.52%) Ethernet
16 11 (1.39%) IP Telephony
17 10 (1.27%) Wi-Fi
18 9 (1.14%) SSL
18 9 (1.14%) NAS
18 9 (1.14%) Cisco PIX
Database & Business Intelligence
1 85 (10.76%) SQL Server
2 21 (2.66%) Crystal Reports
3 13 (1.65%) MySQL
4 10 (1.27%) SQL Server 2005
5 8 (1.01%) SQL Server 2012
6 7 (0.89%) SQL Server Integration Services
7 6 (0.76%) SQL Server 2008
8 2 (0.25%) Oracle Database
8 2 (0.25%) FileMaker
9 1 (0.13%) Microsoft Analysis Services
9 1 (0.13%) SQL Server Analysis Services
9 1 (0.13%) Informix
9 1 (0.13%) Oracle Reports
9 1 (0.13%) MS Access
Development Applications
1 11 (1.39%) Visual Studio
2 5 (0.63%) Eclipse
2 5 (0.63%) Subversion
General
1 90 (11.39%) Finance
2 56 (7.09%) Telecoms
3 39 (4.94%) Retail
4 18 (2.28%) Banking
5 9 (1.14%) Manufacturing
6 6 (0.76%) Legal
7 5 (0.63%) Marketing
8 4 (0.51%) Law
9 3 (0.38%) German Language
10 2 (0.25%) Spanish Language
10 2 (0.25%) French Language
10 2 (0.25%) Front Office
10 2 (0.25%) Back Office
10 2 (0.25%) Advertising
10 2 (0.25%) Publishing
11 1 (0.13%) Electronics
11 1 (0.13%) Investment Banking
11 1 (0.13%) Local Government
11 1 (0.13%) Italian Language
11 1 (0.13%) Russian Language
Libraries, Frameworks & Software Standards
1 17 (2.15%) .NET
2 9 (1.14%) Web Services
3 7 (0.89%) ASP.NET
4 5 (0.63%) SOAP
4 5 (0.63%) HTML
5 4 (0.51%) XML
5 4 (0.51%) .NET Framework
6 3 (0.38%) Application Packaging
7 2 (0.25%) Spring
8 1 (0.13%) Flash
8 1 (0.13%) WAP
8 1 (0.13%) X-Windows
Miscellaneous
1 130 (16.46%) Blackberry
2 41 (5.19%) Clustering
3 40 (5.06%) Analytical Skills
4 38 (4.81%) Replication
5 28 (3.54%) iPhone
6 20 (2.53%) Enterprise Software
7 14 (1.77%) Fat Client
7 14 (1.77%) Management Information System
7 14 (1.77%) Thin Client
8 13 (1.65%) EqualLogic
9 12 (1.52%) PDA
10 10 (1.27%) Computer Science
11 8 (1.01%) Statistics
12 5 (0.63%) Client/Server
13 4 (0.51%) EPoS
14 2 (0.25%) Device Driver
14 2 (0.25%) DTV
14 2 (0.25%) E-Learning
14 2 (0.25%) e-Health
14 2 (0.25%) Social Media
Operating Systems
1 653 (82.66%) Windows
2 241 (30.51%) Windows Server 2008
3 192 (24.30%) Windows XP
4 191 (24.18%) Windows Server 2003
5 175 (22.15%) Windows 7
6 166 (21.01%) Windows 8
7 144 (18.23%) Windows Server 2012
8 77 (9.75%) Linux
9 67 (8.48%) Windows Vista
10 60 (7.59%) Mac OS X
11 46 (5.82%) Windows 2000 Server
12 32 (4.05%) Android
13 17 (2.15%) Mac OS
14 11 (1.39%) Apple iOS
15 9 (1.14%) UNIX
16 8 (1.01%) Windows 2000
17 5 (0.63%) VMS
18 4 (0.51%) AIX
19 2 (0.25%) Mac OS X Server
20 1 (0.13%) Windows Phone
Processes & Methodologies
1 131 (16.58%) ITIL
2 61 (7.72%) Release Management
3 48 (6.08%) Software Deployment
4 40 (5.06%) Software Distribution
4 40 (5.06%) Service Delivery
5 39 (4.94%) High Availability
6 36 (4.56%) Incident Management
7 32 (4.05%) Kalman Filter
8 31 (3.92%) Root Cause Analysis
9 24 (3.04%) Problem Management
9 24 (3.04%) Time Management
10 22 (2.78%) Disaster Recovery
11 21 (2.66%) Service Management
12 20 (2.53%) CRM
12 20 (2.53%) Change Control
13 16 (2.03%) Change Management
14 13 (1.65%) Software Testing
15 12 (1.52%) Network Monitoring
15 12 (1.52%) Mentoring
15 12 (1.52%) Migration
Programming Languages
1 99 (12.53%) SQL
2 33 (4.18%) C
3 17 (2.15%) PowerShell
4 16 (2.03%) T-SQL
5 12 (1.52%) C#
6 8 (1.01%) VB
7 6 (0.76%) VB.NET
7 6 (0.76%) Java
8 5 (0.63%) VBA
8 5 (0.63%) Bash Shell
8 5 (0.63%) VB6
9 3 (0.38%) VBScript
9 3 (0.38%) Python
10 2 (0.25%) JavaScript
11 1 (0.13%) Perl
Qualifications
1 137 (17.34%) Microsoft Certification
2 106 (13.42%) Security Cleared
3 92 (11.65%) MCSE
4 85 (10.76%) MCP
5 78 (9.87%) DV Cleared
6 73 (9.24%) Cisco Certification
7 70 (8.86%) CCNA
8 68 (8.61%) MCITP
9 63 (7.97%) SC Cleared
10 58 (7.34%) MCSA
11 39 (4.94%) MCTS
12 33 (4.18%) Degree
13 22 (2.78%) ITIL Certification
14 18 (2.28%) VMware Certified Professional (VCP)
15 11 (1.39%) A+ Certification
15 11 (1.39%) CCNP
16 9 (1.14%) CCA
16 9 (1.14%) Citrix Certification
16 9 (1.14%) CCSA
17 8 (1.01%) JNCIA
Quality Assurance & Compliance
1 106 (13.42%) SLA
2 13 (1.65%) ISO/IEC 27001
3 5 (0.63%) ISO 9001
4 2 (0.25%) QA
4 2 (0.25%) PCI DSS
System Software
1 418 (52.91%) Active Directory
2 163 (20.63%) VMware Infrastructure
3 67 (8.48%) Hyper-V
4 43 (5.44%) XenApp
5 36 (4.56%) vSphere
6 28 (3.54%) Terminal Services
7 9 (1.14%) VMware ESXi
8 8 (1.01%) Citrix Presentation Server
8 8 (1.01%) XenDesktop
9 7 (0.89%) VMware ESX
10 6 (0.76%) Firmware
10 6 (0.76%) XenServer
11 5 (0.63%) vCloud
12 2 (0.25%) Terminal Server
12 2 (0.25%) Microsoft App-V
12 2 (0.25%) Microsoft Virtual Server
13 1 (0.13%) VMware Server
13 1 (0.13%) ISA Server
13 1 (0.13%) Forefront TMG
Systems Management
1 54 (6.84%) SCCM
2 47 (5.95%) OpenView Configuration Management
3 43 (5.44%) Systems Management Server (SMS)
4 37 (4.68%) Backup Exec
5 29 (3.67%) WSUS
6 27 (3.42%) SCOM
7 17 (2.15%) Norton AntiVirus
8 8 (1.01%) NetBackup
9 5 (0.63%) WMI
10 4 (0.51%) Nagios
11 3 (0.38%) ARCserve
11 3 (0.38%) Dollar Universe
12 2 (0.25%) SCDPM
12 2 (0.25%) OpenView
12 2 (0.25%) Tivoli
12 2 (0.25%) MOM
13 1 (0.13%) Cisco IPCC
13 1 (0.13%) Symantec Enterprise Vault
Vendors
1 451 (57.09%) Microsoft
2 212 (26.84%) VMware
3 145 (18.35%) Cisco
4 119 (15.06%) Citrix
5 118 (14.94%) HP
6 59 (7.47%) Fujitsu
7 57 (7.22%) Apple
7 57 (7.22%) McAfee
8 50 (6.33%) Symantec
9 46 (5.82%) Sophos
10 38 (4.81%) Dell
11 32 (4.05%) Veeam
12 30 (3.80%) SonicWALL
13 29 (3.67%) Juniper
14 21 (2.66%) NetApp
15 20 (2.53%) Avaya
16 19 (2.41%) WatchGuard
17 18 (2.28%) CheckPoint
18 15 (1.90%) IBM
19 14 (1.77%) EMC
City of London
Quantica Technology - London
Salary: £20000 - £28000 per annum
Posted: 2 days ago
Rochester, Kent
1st Choice Computer Appointments Ltd
Salary: From £23,000 to £27,000 per annum
Posted: 2 days ago
London
Salt
Salary: £30000 - £33000 per annum + Bonus, Pension, Healthcare + Package
Posted: 3 days ago
Berkshire
Lorien Resourcing
Salary: Benefits Package
Posted: 3 days ago
City of London
DP Connect
Salary: £25000 - £35000 per annum
Posted: 3 days ago
London
Ampersand Consulting
Salary: £25000 - £32500 per annum + Benefits
Posted: 3 days ago
London
Ampersand Consulting
Salary: £25000 - £32500 per annum + Benefits
Posted: 3 days ago
Yeovil, Somerset
Oscar Associates (UK) Ltd
Salary: £22000 - £28000 per annum + Benefits
Posted: 4 days ago
Kent
Coal IT Services
Salary: From £25,000 to £35,000 per annum + Benefits
Posted: 4 days ago
Central London / West End
Evolution Recruitment Solutions
Salary: 23000 - 25000 plus benefits
Posted: 4 days ago
Knutsford
Spectrum IT
Salary: £22000 - £25000 per annum
Posted: 5 days ago
Heywood, Lancashire
Oscar Associates (UK) Ltd
Salary: £20000 - £25000 per annum + Car, Benefits
Posted: 5 days ago
London
IntaPeople
Salary: £25000 - £30000 per annum
Posted: 5 days ago
City of London
Interquest - IQ Telecom
Salary: £25000 - £32000 per annum + Shift allowance, bonus
Posted: 5 days ago
City, London
Experis Ltd
Salary: £25000.00 per annum + Car + Benefits
Posted: 6 days ago
Wellingborough, Northamptonshire
Latcom Ltd
Salary: From £25,000 to £30,000 per annum + Benefits
Posted: 6 days ago
Manchester, Lancashire
FT Select
Salary: From £30,000 to £35,000 per annum plus benefits
Posted: 6 days ago
London
Atech Support
Salary: Up to £32,500 per annum
Posted: 12 days ago
Farnborough
The People Network
Salary: £30000 per annum
Posted: 12 days ago
South East London
RM Education
Salary: £25000 - £28500 per annum + £800 bonus
Posted: 23 days ago