The statistics below represent IT jobs advertised across the UK that had 2nd Line Support Engineer featuring in the job title. Included is a guide to the salaries offered over the 3 months to 25 September 2016 with a comparison to same period over 2 years.

3 months to
25 Sep 2016
Same period 2015 Same period 2014
Second Line Support Engineer
Rank 533 551 515
Rank change year-on-year
+18 -36
Permanent jobs requiring a 2nd Line Support Engineer 416 467 545
As % of all permanent IT jobs located in the UK 0.44% 0.43% 0.48%
As % of the Job Titles category 0.46% 0.44% 0.50%
Number of salaries quoted 387 426 422
Median salary £27,500 £26,000 £26,000
Median salary % change year-on-year
+5.76% -
90% offered a salary of more than £22,000 £22,000 £21,500
10% offered a salary of more than £32,500 £34,800 £35,000
UK excluding London median salary £26,500 £25,500 £25,000
% change year-on-year
+3.92% +2.00%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
90823 105550 110058
As % of all permanent IT jobs located in the UK 96.28% 96.22% 96.44%
Number of salaries quoted 76065 87949 88918
Median salary £47,000 £45,000 £44,500
Median salary % change year-on-year
+4.44% +1.12%
90% offered a salary of more than £27,500 £26,500 £26,500
10% offered a salary of more than £72,500 £67,500 £70,000
UK excluding London median salary £42,500 £40,000 £40,000
% change year-on-year
+6.25% -

2nd Line Support Engineer
Jobs Demand Trend

The demand trend of job ads that featured 2nd Line Support Engineer in the job title.

2nd Line Support Engineer Jobs Demand Trend in the UK

2nd Line Support Engineer
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support Engineer within the UK.

2nd Line Support Engineer Salary Trend in the UK

2nd Line Support Engineer
Salary Histogram

This chart provides a salary histogram for IT jobs citing 2nd Line Support Engineer over the 3 months to 25 September 2016 within the UK.

2nd Line Support Engineer Salary Histogram in the UK

2nd Line Support Engineer
Top 30 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support Engineer within the UK over the 3 months to 25 September 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +20 394 £27,500 +5.76% 47
London +4 126 £30,000 +13.20% 13
South East +17 120 £27,500 +3.77% 12
South West +26 52 £27,000 +25.58% 7
Surrey +26 40 £28,000 +1.81% 2
Hampshire +34 36 £27,500 +12.24% 2
East of England +13 34 £28,000 -6.66% 6
North West +15 26 £24,000 -4.00% 6
Berkshire +19 23 £28,500 +14.00% 4
Wiltshire +25 22 £28,250 +13.00% 2
Cheshire +45 18 £21,500 -38.57% 3
City of London +51 17 £28,000 +5.66% 3
Yorkshire +34 17 £27,500 -4.34% 1
West Midlands -1 17 £24,500 -2.00% 1
Hertfordshire +19 16 £30,000 - 2
Dorset +26 14 £28,000 -
Chippenham +8 14 £27,500 +6.79% 1
Oxfordshire +2 14 £28,500 +7.54% 2
West Yorkshire +24 12 £29,000 -17.14%
Reading -3 12 £28,750 +15.00% 2
Cambridgeshire +12 11 £20,500 -12.76% 2
East Midlands +7 11 £25,000 +3.09% 1
Leeds +29 10 £33,000 -5.71%
Farnham - 10 £28,250 -
Abingdon -4 9 £28,500 +14.00%
Cornwall -9 9 £24,000 +14.28% 2
Birmingham -11 9 £25,000 -
Wilmslow - 8 £19,000 - 3
Andover - 8 £23,750 -
Scotland +31 7 £22,500 - 2

2nd Line Support Engineer Skill Set
Top 30 Related IT Skills

For the 6 months to 25 September 2016, 2nd Line Support Engineer job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring 2nd Line Support Engineer in the job title.

1 668 (81.76%) Windows
2 482 (59.00%) Active Directory
3 464 (56.79%) Microsoft
4 332 (40.64%) Windows Server
5 325 (39.78%) MS Exchange
6 292 (35.74%) VMware
7 260 (31.82%) Windows 7
8 248 (30.35%) MS Excel
9 222 (27.17%) Windows Server 2012
10 215 (26.32%) Windows Server 2008
11 202 (24.72%) MS Office
12 200 (24.48%) ITIL
13 195 (23.87%) Cisco
14 194 (23.75%) Firewall
15 185 (22.64%) TCP/IP
16 182 (22.28%) VMware Infrastructure
17 175 (21.42%) SLA
18 172 (21.05%) Windows 8
19 171 (20.93%) Citrix
20 165 (20.20%) Exchange Server 2010
21 157 (19.22%) Office 365
22 145 (17.75%) Windows Server 2003
23 142 (17.38%) Microsoft Certification
24 133 (16.28%) WAN
25 128 (15.67%) DNS
26 126 (15.42%) Linux
27 122 (14.93%) SQL Server
28 117 (14.32%) LAN
29 111 (13.59%) Exchange Server 2007
30 109 (13.34%) Exchange Server 2013

2nd Line Support Engineer Skill Set
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 325 (39.78%) MS Exchange
2 165 (20.20%) Exchange Server 2010
3 111 (13.59%) Exchange Server 2007
4 109 (13.34%) Exchange Server 2013
5 53 (6.49%) SharePoint
5 53 (6.49%) Skype for Business
6 44 (5.39%) IIS
7 21 (2.57%) Blackberry Enterprise Server
8 17 (2.08%) Apache
9 16 (1.96%) Exchange Server 2003
10 9 (1.10%) SharePoint 2013
11 5 (0.61%) IBM Notes
12 4 (0.49%) CMS
13 3 (0.37%) SharePoint Foundation
14 2 (0.24%) Drupal
14 2 (0.24%) Site Server
14 2 (0.24%) WordPress
15 1 (0.12%) GroupWise
15 1 (0.12%) SharePoint Server
Applications
1 248 (30.35%) MS Excel
2 202 (24.72%) MS Office
3 17 (2.08%) MS Visio
4 10 (1.22%) Adobe Creative Suite
4 10 (1.22%) MS PowerPoint
5 4 (0.49%) Final Cut Pro
6 1 (0.12%) Acrobat
6 1 (0.12%) Photoshop
Business Applications
1 5 (0.61%) Dynamics CRM
1 5 (0.61%) SAP Oil and Gas
2 4 (0.49%) Remedy ITSM
3 1 (0.12%) Dynamics AX
3 1 (0.12%) Oracle Applications
Cloud Services
1 157 (19.22%) Office 365
2 11 (1.35%) Microsoft Azure
3 10 (1.22%) Amazon AWS
4 4 (0.49%) Cloud Computing
5 3 (0.37%) Google Apps
5 3 (0.37%) Google Drive
6 1 (0.12%) Adobe Creative Cloud
6 1 (0.12%) Azure Active Directory
6 1 (0.12%) Dropbox
6 1 (0.12%) Mimecast
6 1 (0.12%) SaaS
Communications & Networking
1 194 (23.75%) Firewall
2 185 (22.64%) TCP/IP
3 133 (16.28%) WAN
4 128 (15.67%) DNS
5 117 (14.32%) LAN
6 89 (10.89%) VPN
7 83 (10.16%) DHCP
8 74 (9.06%) VoIP
9 49 (6.00%) SAN
10 47 (5.75%) Internet
11 44 (5.39%) ADSL
12 30 (3.67%) Skype
12 30 (3.67%) Wireless
13 29 (3.55%) SMTP
14 24 (2.94%) Network Security
15 23 (2.82%) NAS
15 23 (2.82%) Remote Desktop
16 22 (2.69%) VLAN
17 12 (1.47%) IPsec
17 12 (1.47%) Wi-Fi
Database & Business Intelligence
1 122 (14.93%) SQL Server
2 23 (2.82%) SQL Server 2008
3 17 (2.08%) SQL Server 2012
4 11 (1.35%) MySQL
4 11 (1.35%) SQL Server 2005
5 7 (0.86%) Relational Database
6 6 (0.73%) Crystal Reports
7 5 (0.61%) PostgreSQL
7 5 (0.61%) RDBMS
8 3 (0.37%) MarkLogic
8 3 (0.37%) SQL Server Reporting Services
9 2 (0.24%) Informix
9 2 (0.24%) Ingres
9 2 (0.24%) Oracle Database
9 2 (0.24%) Oracle Reports
10 1 (0.12%) SQL Server 2000
10 1 (0.12%) SQL Server 2014
Development Applications
1 4 (0.49%) JIRA
2 3 (0.37%) MSI
General
1 75 (9.18%) Finance
2 43 (5.26%) Telecoms
3 21 (2.57%) Manufacturing
4 14 (1.71%) Marketing
5 10 (1.22%) Retail
6 7 (0.86%) Advertising
6 7 (0.86%) Banking
6 7 (0.86%) German Language
7 6 (0.73%) Back Office
7 6 (0.73%) Financial Institution
8 5 (0.61%) Electronics
8 5 (0.61%) Legal
9 4 (0.49%) Automotive
9 4 (0.49%) Games
9 4 (0.49%) Online Betting
9 4 (0.49%) Pharmaceutical
9 4 (0.49%) Publishing
10 3 (0.37%) French Language
10 3 (0.37%) Law
11 2 (0.24%) Spanish Language
Libraries, Frameworks & Software Standards
1 17 (2.08%) HTML
2 15 (1.84%) Web Services
3 13 (1.59%) CSS
4 9 (1.10%) HTML5
4 9 (1.10%) jQuery
4 9 (1.10%) X-Windows
5 4 (0.49%) .NET
5 4 (0.49%) Software Packaging
6 3 (0.37%) ASP.NET
6 3 (0.37%) ASP.NET Web Forms
6 3 (0.37%) FIX Protocol
6 3 (0.37%) XML
7 2 (0.24%) COM
7 2 (0.24%) Silverlight
Miscellaneous
1 80 (9.79%) Driving Licence
2 61 (7.47%) Blackberry
3 31 (3.79%) iPhone
4 29 (3.55%) Analytical Skills
5 28 (3.43%) Data Centre
6 17 (2.08%) Computer Science
6 17 (2.08%) Smartphone
7 14 (1.71%) iPad
8 13 (1.59%) Statistics
9 10 (1.22%) Clustering
10 8 (0.98%) Management Information System
11 7 (0.86%) Client/Server
11 7 (0.86%) EPoS
12 6 (0.73%) Fat Client
12 6 (0.73%) Thin Client
12 6 (0.73%) Video Conferencing
13 5 (0.61%) Performance Metrics
13 5 (0.61%) Replication
14 4 (0.49%) e-Learning
14 4 (0.49%) Private Cloud
Operating Systems
1 668 (81.76%) Windows
2 332 (40.64%) Windows Server
3 260 (31.82%) Windows 7
4 222 (27.17%) Windows Server 2012
5 215 (26.32%) Windows Server 2008
6 172 (21.05%) Windows 8
7 145 (17.75%) Windows Server 2003
8 126 (15.42%) Linux
9 87 (10.65%) Windows 10
10 77 (9.42%) Windows XP
11 67 (8.20%) Mac OS X
12 52 (6.36%) Windows Vista
13 45 (5.51%) Android
14 44 (5.39%) Unix
15 22 (2.69%) Apple iOS
16 11 (1.35%) Windows Mobile
17 10 (1.22%) Windows 2000
18 9 (1.10%) Windows 2000 Server
19 8 (0.98%) Mac OS
20 7 (0.86%) VMS
Processes & Methodologies
1 200 (24.48%) ITIL
2 66 (8.08%) Service Management
3 44 (5.39%) Mentoring
4 37 (4.53%) Kalman Filter
5 35 (4.28%) Project Management
6 31 (3.79%) Email Filtering
7 29 (3.55%) Change Control
8 28 (3.43%) ITSM
9 26 (3.18%) Change Management
10 22 (2.69%) Incident Management
11 21 (2.57%) Web Filtering
12 19 (2.33%) PRINCE2
13 18 (2.20%) Disaster Recovery
13 18 (2.20%) Ticket Management
14 14 (1.71%) Security Patching
15 13 (1.59%) Problem Management
16 12 (1.47%) Mobile Device Management
16 12 (1.47%) Network Management
16 12 (1.47%) Root Cause Analysis
16 12 (1.47%) Time Management
Programming Languages
1 90 (11.02%) SQL
2 19 (2.33%) PowerShell
3 15 (1.84%) C
4 12 (1.47%) JavaScript
5 6 (0.73%) Java
5 6 (0.73%) VB
6 5 (0.61%) PHP
7 3 (0.37%) Perl
8 2 (0.24%) C#
8 2 (0.24%) Python
8 2 (0.24%) Shell Script
8 2 (0.24%) SPARQL
8 2 (0.24%) X++
9 1 (0.12%) C++
9 1 (0.12%) VBA
Qualifications
1 142 (17.38%) Microsoft Certification
2 83 (10.16%) CCNA
2 83 (10.16%) Cisco Certification
3 82 (10.04%) MCSA
4 64 (7.83%) MCSE
5 63 (7.71%) MCP
6 46 (5.63%) Security Cleared
7 39 (4.77%) MCITP
8 35 (4.28%) Degree
9 33 (4.04%) SC Cleared
10 30 (3.67%) MCTS
11 22 (2.69%) ITIL Certification
12 20 (2.45%) VMware Certified Professional (VCP)
13 18 (2.20%) ITIL Foundation Certificate
14 16 (1.96%) A+ Certification
15 15 (1.84%) CCA
15 15 (1.84%) Citrix Certification
16 14 (1.71%) Network+ Certification
17 13 (1.59%) MCDST
18 7 (0.86%) DBS Check
Quality Assurance & Compliance
1 175 (21.42%) SLA
2 5 (0.61%) ISO/IEC 27001
3 4 (0.49%) ISO 9000
4 2 (0.24%) ISO 9001
4 2 (0.24%) QA
5 1 (0.12%) COBIT
5 1 (0.12%) Sarbanes-Oxley
System Software
1 482 (59.00%) Active Directory
2 182 (22.28%) VMware Infrastructure
3 87 (10.65%) Hyper-V
4 45 (5.51%) XenApp
5 25 (3.06%) VMware ESXi
6 21 (2.57%) vSphere
7 19 (2.33%) XenDesktop
8 18 (2.20%) Terminal Services
9 9 (1.10%) Terminal Server
10 7 (0.86%) Microsoft App-V
10 7 (0.86%) Virtual Machines
10 7 (0.86%) Virtual Servers
11 5 (0.61%) VMware ESX
11 5 (0.61%) XenServer
12 4 (0.49%) BitLocker
12 4 (0.49%) Microsoft Virtual Server
12 4 (0.49%) Virtual Desktop
13 3 (0.37%) Firmware
13 3 (0.37%) Squid
14 2 (0.24%) VMware Workstation
Systems Management
1 50 (6.12%) SCCM
2 24 (2.94%) Norton AntiVirus
3 19 (2.33%) Backup Exec
3 19 (2.33%) WSUS
4 14 (1.71%) FortiGate
5 10 (1.22%) Tivoli
6 8 (0.98%) Nagios
7 5 (0.61%) SCOM
7 5 (0.61%) SCSM
8 4 (0.49%) AirWatch
8 4 (0.49%) Cisco UCCE
8 4 (0.49%) DameWare
8 4 (0.49%) Icinga
9 3 (0.37%) Casper Suite
9 3 (0.37%) Microsoft Intune
9 3 (0.37%) NetBackup
9 3 (0.37%) Perfmon
9 3 (0.37%) Symantec Endpoint Protection
10 2 (0.24%) Microsoft Data Protection Manager
10 2 (0.24%) Opsview
Vendors
1 464 (56.79%) Microsoft
2 292 (35.74%) VMware
3 195 (23.87%) Cisco
4 171 (20.93%) Citrix
5 73 (8.94%) HP
6 67 (8.20%) Apple
7 44 (5.39%) Dell
8 31 (3.79%) EMC
8 31 (3.79%) Veeam
9 30 (3.67%) NetApp
10 28 (3.43%) Symantec
11 22 (2.69%) IBM
11 22 (2.69%) Sage
12 20 (2.45%) Juniper
13 19 (2.33%) SonicWALL
14 16 (1.96%) WatchGuard
15 15 (1.84%) Adobe
16 12 (1.47%) Google
17 11 (1.35%) Kaspersky
17 11 (1.35%) SolarWinds
City, London
Harrington Starr
Salary: £25000 - £30000 per annum
Posted: Yesterday
Leicestershire
Oscar
Salary: £20000 - £23000 per annum
Posted: 2 days ago
Manchester, Lancashire
Websense Recruit Ltd
Salary: £25,000 + £2,500 On Call Allowance plus benefits
Posted: 20 hours ago
Reading, Berkshire
Evolution Recruitment Solutions
Salary: 30,000-35,000
Posted: 2 days ago
Kingston Upon Thames, Surrey
Millshill Recruitment Ltd
Salary: From £30,000 to £35,000 per annum
Posted: 2 days ago
Bristol, Avon
Oscar
Salary: £25000 - £32000 per annum + Benefits
Posted: 2 days ago
Potters Bar, Hertfordshire
Sphere IT
Salary: From £18,500 to £26,000 per annum plus benefits and training
Posted: 2 days ago
Wilmslow, Cheshire
Adria Solutions Ltd
Salary: £18000 - £22000 per annum + Benefits
Posted: 2 days ago
Wilmslow, Cheshire
Adria Solutions Ltd
Salary: £20000 - £22000 per annum + Bonus
Posted: 4 days ago
Chippenham, Wiltshire
Global Technology Solutions Ltd
Salary: £28000 - £30000 per annum + Benefits
Posted: 3 days ago
Basildon, Essex
Nanotek Limited
Salary: From £18,000 to £22,000 per annum
Posted: 3 days ago
Cambridge, Cambridgeshire
Senitor Associates
Posted: 5 days ago
East London
Millshill Recruitment Ltd
Salary: From £32,000 to £35,000 per annum + Bens
Posted: 3 days ago
Huntingdon, Cambridgeshire
HAYS INFORMATION TECHNOLOGY
Salary: £18000.00 - £24000.00 per annum
Posted: 3 days ago
Bedford, Bedfordshire
Premier IT
Salary: £24000 per annum
Posted: 3 days ago
Walsall, West Midlands (County)
Senitor Associates
Salary: £20000 - £25000 per annum + Benefits + Company
Posted: 5 days ago
Redruth, Cornwall
Global Technology Solutions Ltd
Salary: £24000 - £25000 per annum
Posted: 2 days ago
Bristol, Avon
Senitor Associates
Salary: £25000 per annum
Posted: 3 days ago
Ashford, Kent
1st Choice Computer Appointments Ltd
Salary: From £16,000 to £20,000 per annum
Posted: 6 days ago
Wilmslow, Cheshire
Adria Solutions Ltd
Salary: £20000 - £23000 per annum + Benefits
Posted: 4 days ago
Cornwall
Senitor Associates
Salary: £22000 per annum
Posted: 3 days ago
West Drayton, Middlesex
Xist4 IT Recruitment
Salary: £25-32,000
Posted: 6 days ago
Wokingham, Berkshire
Haybrook IT Resourcing Ltd
Salary: Up to £25,000 per annum + bonus + benefits
Posted: 2 days ago
Oxfordshire
Sanderson
Salary: £25000 per annum
Posted: 6 days ago
York, North Yorkshire
The Bridge Ltd
Salary: From £27,000 to £29,000 per annum
Posted: 4 days ago
Southampton, Hampshire
Spectrum IT Recruitment (South) Ltd
Salary: £18000 - £26000 per annum
Posted: 5 days ago
City, London
Eaglecliff
Salary: From £27,500 to £37,500 per annum
Posted: 6 days ago
London
Ashdown IT
Salary: £30000 - £34000 per annum + benefits
Posted: 6 days ago
Hampton, Middlesex
Millshill Recruitment Ltd
Salary: From £30,000 to £35,000 per annum
Posted: 6 days ago
Berkshire
ninesharp
Salary: £22000 - £25000 per annum + bonus, pension, health insurance
Posted: 4 days ago