2nd Line Support Engineer Jobs

Second Line Support Engineer
UK

The median Second Line Support Engineer salary in the UK is £31,000 per year according to job vacancies posted during the 6 months to 23 April 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
23 Apr 2024
Same period 2023 Same period 2022
Rank 551 593 855
Rank change year-on-year +42 +262 -165
Permanent jobs requiring a 2nd Line Support Engineer 362 424 367
As % of all permanent jobs advertised in the UK 0.37% 0.40% 0.24%
As % of the Job Titles category 0.39% 0.44% 0.25%
Number of salaries quoted 347 391 348
10th Percentile £26,000 £26,250 £25,000
25th Percentile £27,500 £28,250 £26,250
Median annual salary (50th Percentile) £31,000 £32,500 £31,500
Median % change year-on-year -4.62% +3.17% +8.62%
75th Percentile £34,750 £37,500 £34,500
90th Percentile £38,750 £40,000 £38,750
UK excluding London median annual salary £30,000 £31,500 £30,000
% change year-on-year -4.76% +5.00% +7.14%

All Permanent IT Job Vacancies
UK

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 92,477 96,786 147,852
% of permanent jobs with a recognized job title 94.63% 91.57% 96.05%
Number of salaries quoted 66,588 60,676 85,408
10th Percentile £28,500 £32,500 £32,500
25th Percentile £38,500 £45,000 £42,500
Median annual salary (50th Percentile) £53,000 £60,000 £60,000
Median % change year-on-year -11.67% - +9.09%
75th Percentile £71,250 £81,250 £78,750
90th Percentile £90,000 £100,000 £96,075
UK excluding London median annual salary £50,000 £52,500 £50,000
% change year-on-year -4.76% +5.00% +5.26%

2nd Line Support Engineer
Job Vacancy Trend

Job postings that featured 2nd Line Support Engineer in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for 2nd Line Support Engineer in the UK

2nd Line Support Engineer
Salary Trend

3-month moving average salary quoted in jobs citing 2nd Line Support Engineer.

Salary trend for 2nd Line Support Engineer in the UK

2nd Line Support Engineer
Salary Histogram

Salary distribution for jobs citing 2nd Line Support Engineer over the 6 months to 23 April 2024.

Salary histogram for 2nd Line Support Engineer in the UK

2nd Line Support Engineer
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support Engineer within the UK over the 6 months to 23 April 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +58 340 £31,000 -4.62% 76
UK excluding London +8 298 £30,000 -4.76% 73
North of England +79 77 £30,000 +5.26% 14
Work from Home +66 77 £32,500 - 18
South East -45 77 £30,000 -1.64% 21
London +70 64 £34,250 -5.52% 5
East of England +52 54 £32,500 - 7
South West -19 41 £31,500 -13.70% 13
North West +17 36 £30,000 -1.64% 12
Midlands +26 30 £30,000 - 16
North East +24 23 £32,500 +1.56%
Yorkshire +87 18 £32,500 +17.75% 2
West Midlands +34 17 £30,000 -6.25% 13
East Midlands -9 13 £32,500 +8.33% 3
Wales +9 11 £27,500 - 3
Scotland -58 6 £29,000 -9.38% 3
Northern Ireland +23 2 £38,750 +19.23%

2nd Line Support Engineer Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 23 April 2024, 2nd Line Support Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring 2nd Line Support Engineer in the job title.

1 267 (73.76%) Windows
2 251 (69.34%) Active Directory
3 244 (67.40%) Microsoft
4 240 (66.30%) Microsoft 365
5 167 (46.13%) Social Skills
6 153 (42.27%) Azure
7 125 (34.53%) Windows Server
8 121 (33.43%) Problem-Solving
9 111 (30.66%) Windows 10
10 100 (27.62%) VMware
11 96 (26.52%) Customer Service
12 94 (25.97%) SharePoint
13 93 (25.69%) Microsoft Office
14 87 (24.03%) Microsoft Exchange
15 82 (22.65%) Firewall
16 73 (20.17%) Microsoft Intune
17 70 (19.34%) VMware Infrastructure
18 61 (16.85%) ITIL
19 57 (15.75%) Microsoft Certification
19 57 (15.75%) Entra ID
20 52 (14.36%) Hyper-V
21 49 (13.54%) Wi-Fi
22 47 (12.98%) Degree
23 42 (11.60%) DNS
24 39 (10.77%) Linux
24 39 (10.77%) WAN
24 39 (10.77%) Analytical Skills
25 38 (10.50%) LAN
26 36 (9.94%) Mac OS
27 35 (9.67%) Security Cleared

2nd Line Support Engineer Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 94 (25.97%) SharePoint
2 87 (24.03%) Microsoft Exchange
3 5 (1.38%) Confluence
4 4 (1.10%) Jupyter
4 4 (1.10%) SharePoint 2010
4 4 (1.10%) SharePoint 2013
5 2 (0.55%) Exchange Server 2007
5 2 (0.55%) Exchange Server 2010
5 2 (0.55%) Exchange Server 2013
6 1 (0.28%) IBM Notes
6 1 (0.28%) Skype for Business
Applications
1 93 (25.69%) Microsoft Office
2 9 (2.49%) Microsoft Excel
3 4 (1.10%) Spreadsheet
Business Applications
1 3 (0.83%) Remedy ITSM
2 1 (0.28%) Dynamics AX
Cloud Services
1 240 (66.30%) Microsoft 365
2 153 (42.27%) Azure
3 57 (15.75%) Entra ID
4 28 (7.73%) OneDrive
5 17 (4.70%) AWS
6 16 (4.42%) GCP
7 4 (1.10%) Mimecast
8 3 (0.83%) Azure Sentinel
8 3 (0.83%) Google Workspace
9 2 (0.55%) Dynamics 365
9 2 (0.55%) SaaS
10 1 (0.28%) Azure DevOps
10 1 (0.28%) Power Platform
10 1 (0.28%) WhatsApp
Communications & Networking
1 82 (22.65%) Firewall
2 49 (13.54%) Wi-Fi
3 42 (11.60%) DNS
4 39 (10.77%) WAN
5 38 (10.50%) LAN
6 32 (8.84%) DHCP
7 30 (8.29%) VPN
8 28 (7.73%) VLAN
9 21 (5.80%) Network Security
10 19 (5.25%) SAN
11 18 (4.97%) TCP/IP
12 16 (4.42%) VoIP
13 15 (4.14%) Remote Desktop
14 14 (3.87%) Internet
15 8 (2.21%) Intranet
16 7 (1.93%) NAS
17 4 (1.10%) Ethernet
17 4 (1.10%) Wireless
18 3 (0.83%) SMTP
19 2 (0.55%) PBX
Database & Business Intelligence
1 28 (7.73%) SQL Server
2 12 (3.31%) Amazon RDS
3 8 (2.21%) MariaDB
3 8 (2.21%) MySQL
4 4 (1.10%) Metabase
5 1 (0.28%) Power BI
5 1 (0.28%) Relational Database
Development Applications
1 9 (2.49%) JIRA
2 4 (1.10%) Visual Studio Code
General
1 167 (46.13%) Social Skills
2 39 (10.77%) Analytical Skills
3 35 (9.67%) Organisational Skills
4 32 (8.84%) Finance
5 14 (3.87%) Law
6 13 (3.59%) Manufacturing
7 11 (3.04%) Legal
8 9 (2.49%) Documentation Skills
9 7 (1.93%) Inclusion and Diversity
9 7 (1.93%) Telecoms
10 6 (1.66%) Retail
11 2 (0.55%) Banking
11 2 (0.55%) Games
12 1 (0.28%) Advertising
12 1 (0.28%) Automotive
12 1 (0.28%) Financial Institution
12 1 (0.28%) Marketing
12 1 (0.28%) Pharmaceutical
12 1 (0.28%) Public Sector
12 1 (0.28%) Tech for Good
Libraries, Frameworks & Software Standards
1 4 (1.10%) Cocoa
2 2 (0.55%) .NET
3 1 (0.28%) ARM Templates
3 1 (0.28%) CSS
3 1 (0.28%) EDI
3 1 (0.28%) Web Services
3 1 (0.28%) XML
Miscellaneous
1 32 (8.84%) Driving Licence
2 22 (6.08%) Onboarding
3 19 (5.25%) EPoS
4 11 (3.04%) Enterprise Storage
4 11 (3.04%) iPad
5 10 (2.76%) Self-Motivation
6 8 (2.21%) Clustering
7 7 (1.93%) Video Conferencing
8 5 (1.38%) Apple TV
8 5 (1.38%) Management Information System
9 4 (1.10%) Raspberry Pi
9 4 (1.10%) Smartphone
10 2 (0.55%) PKI
10 2 (0.55%) Replication
11 1 (0.28%) BYOD
11 1 (0.28%) Hybrid Cloud
11 1 (0.28%) Linux Command Line
11 1 (0.28%) Public Cloud
11 1 (0.28%) Tandem
11 1 (0.28%) Team-Oriented Environment
Operating Systems
1 267 (73.76%) Windows
2 125 (34.53%) Windows Server
3 111 (30.66%) Windows 10
4 39 (10.77%) Linux
5 36 (9.94%) Mac OS
6 28 (7.73%) Windows Server 2012
7 18 (4.97%) Apple iOS
8 14 (3.87%) Android
8 14 (3.87%) Windows Server 2019
9 11 (3.04%) Windows 7
10 9 (2.49%) Windows Server 2016
11 7 (1.93%) Windows Server 2008
12 5 (1.38%) CentOS
13 3 (0.83%) Mac OS X
14 1 (0.28%) Windows 8
14 1 (0.28%) Windows Mobile
14 1 (0.28%) Windows NT
14 1 (0.28%) Windows XP
Processes & Methodologies
1 121 (33.43%) Problem-Solving
2 96 (26.52%) Customer Service
3 61 (16.85%) ITIL
4 31 (8.56%) Incident Management
5 24 (6.63%) Computer Science
6 23 (6.35%) Service Delivery
7 20 (5.52%) Mobile Device Management
8 16 (4.42%) Infrastructure Engineering
9 15 (4.14%) Change Management
10 13 (3.59%) Problem Management
10 13 (3.59%) Time Management
11 12 (3.31%) Mentoring
11 12 (3.31%) Project Delivery
11 12 (3.31%) Server Management
12 11 (3.04%) Antivirus Management
12 11 (3.04%) Desktop Virtualisation
12 11 (3.04%) ITSM
12 11 (3.04%) Kalman Filter
13 10 (2.76%) Continuous Improvement
14 9 (2.49%) Line Management
Programming Languages
1 31 (8.56%) PowerShell
2 12 (3.31%) SQL
3 3 (0.83%) Python
4 2 (0.55%) Bash
5 1 (0.28%) Bicep
5 1 (0.28%) C++
5 1 (0.28%) JavaScript
5 1 (0.28%) Perl
Qualifications
1 57 (15.75%) Microsoft Certification
2 47 (12.98%) Degree
3 35 (9.67%) Security Cleared
4 28 (7.73%) A+ Certification
5 27 (7.46%) SC Cleared
6 25 (6.91%) DBS Check
7 23 (6.35%) Computer Science Degree
8 21 (5.80%) MCP
9 16 (4.42%) Azure Certification
10 10 (2.76%) Network+ Certification
11 8 (2.21%) CompTIA Security+
12 6 (1.66%) CCNA
12 6 (1.66%) Cisco Certification
12 6 (1.66%) HND
13 5 (1.38%) MCDST
13 5 (1.38%) MCSE
14 4 (1.10%) MCITP
15 3 (0.83%) ITIL Certification
16 2 (0.55%) DV Cleared
16 2 (0.55%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 31 (8.56%) SLA
2 1 (0.28%) Cyber Essentials
2 1 (0.28%) GDPR
2 1 (0.28%) ISO/IEC 27001
2 1 (0.28%) PCI DSS
System Software
1 251 (69.34%) Active Directory
2 70 (19.34%) VMware Infrastructure
3 52 (14.36%) Hyper-V
4 16 (4.42%) VMware ESXi
5 13 (3.59%) Virtual Desktop
6 8 (2.21%) vSphere
7 6 (1.66%) VMware Workstation
8 5 (1.38%) XenApp
9 4 (1.10%) XenDesktop
10 3 (0.83%) Terminal Services
11 1 (0.28%) Firmware
11 1 (0.28%) Virtual Servers
11 1 (0.28%) VMware NSX
Systems Management
1 73 (20.17%) Microsoft Intune
2 24 (6.63%) SCCM
3 13 (3.59%) vCenter Server
4 8 (2.21%) Failover Clustering
4 8 (2.21%) Jamf Pro
5 7 (1.93%) Autotask
6 6 (1.66%) SmoothWall
7 3 (0.83%) NetBackup
8 2 (0.55%) Ansible
8 2 (0.55%) Puppet
8 2 (0.55%) Single Sign-On
9 1 (0.28%) AirWatch
9 1 (0.28%) Backup Exec
9 1 (0.28%) Dell DRAC
9 1 (0.28%) FortiGate
9 1 (0.28%) Opsgenie
9 1 (0.28%) SCOM
9 1 (0.28%) SCVMM
Vendors
1 244 (67.40%) Microsoft
2 100 (27.62%) VMware
3 30 (8.29%) Citrix
4 29 (8.01%) Apple
5 23 (6.35%) Cisco
6 21 (5.80%) Sophos
7 20 (5.52%) Veeam
8 18 (4.97%) HP
9 14 (3.87%) Dell
9 14 (3.87%) Google
10 10 (2.76%) Datto
11 8 (2.21%) Remedy
11 8 (2.21%) ServiceNow
12 6 (1.66%) ESET
12 6 (1.66%) Meraki
13 5 (1.38%) Barracuda Networks
13 5 (1.38%) Draytek
14 4 (1.10%) Salesforce
14 4 (1.10%) Symantec
14 4 (1.10%) Veritas