The table below looks at the statistics for the 2nd Line Support Engineer role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support Engineer in their job title over the 3 months to 28 August 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
28 Aug 2015
Same period 2014 Same period 2013
Second Line Support Engineer
Rank 553 533 633
Rank change year-on-year
-20 +100
Permanent jobs requiring a 2nd Line Support Engineer 367 407 243
As % of all permanent IT jobs located in the UK 0.34% 0.35% 0.23%
As % of the Job Titles category 0.36% 0.38% 0.24%
Number of salaries quoted 321 303 216
Average salary £26,500 £25,000 £25,000
Average salary % change year-on-year
+6.00% -
90% offered a salary of more than £21,500 £21,000 £22,000
10% offered a salary of more than £35,000 £32,500 £34,000
UK excluding London average salary £25,750 £24,375 £25,000
% change year-on-year
+5.64% -2.50%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
103166 108467 100157
As % of all permanent IT jobs located in the UK 94.20% 94.53% 94.28%
Number of salaries quoted 85861 87695 83035
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £27,000 £26,500 £26,500
10% offered a salary of more than £70,000 £70,000 £70,000
UK excluding London average salary £40,000 £40,000 £39,000
% change year-on-year
- +2.56%

2nd Line Support Engineer
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing 2nd Line Support Engineer in the job title within the UK as a proportion of the total demand within the Job Titles category.

2nd Line Support Engineer Jobs Demand Trend in the UK

2nd Line Support Engineer
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support Engineer within the UK.

2nd Line Support Engineer Salary Trend in the UK

2nd Line Support Engineer
Salary Histogram

This chart provides a salary histogram for IT jobs citing 2nd Line Support Engineer over the 3 months to 28 August 2015 within the UK.

2nd Line Support Engineer Salary Histogram in the UK

2nd Line Support Engineer
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support Engineer within the UK over the 3 months to 28 August 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -12 346 £26,500 +6.00% 45
London +53 139 £27,000 -3.57% 13
South East -24 117 £27,250 +6.86% 12
Berkshire -21 30 £25,000 -9.09% 1
Surrey +3 27 £27,500 +17.02% 3
North West +15 26 £25,000 -3.84% 6
City of London +30 23 £26,500 -5.35% 2
West Sussex +10 22 £25,000 -3.84% 1
South West -55 22 £23,000 -4.16% 3
Hampshire -5 18 £25,000 +2.04% 4
Crawley +8 17 £26,000 +4.00%
Reading 0 17 £25,000 -13.79% 1
East of England -10 16 £32,000 +30.61% 4
Leatherhead - 15 £27,500 -
East Midlands +2 13 £24,000 +6.66% 3
Farnborough - 13 £25,000 - 2
Hertfordshire -9 12 £32,500 +18.18% 2
Croydon +14 11 £25,000 -16.66%
Manchester +3 11 £25,000 +6.38% 2
Kent +8 10 £30,000 +39.53%
Derbyshire - 10 £23,500 - 1
Docklands, London -6 9 - -
Watford -6 9 £40,000 +45.45%
Slough +3 8 £42,500 +70.00%
Yorkshire +9 7 £29,500 +37.20% 2
Lancashire +7 7 £25,000 -9.09% 1
Chesterfield - 7 £25,000 - 1
Oxfordshire -5 6 £25,250 +26.25% 1
West Midlands -12 6 £22,917 -1.43% 1
Wiltshire -13 6 £26,500 +15.21%

2nd Line Support Engineer
Top 30 Related IT Skills

For the 6 months to 28 August 2015, IT jobs within the UK that cited 2nd Line Support Engineer in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support Engineer in their job title.

1 664 (84.69%) Windows
2 459 (58.55%) Active Directory
3 449 (57.27%) Microsoft
4 307 (39.16%) MS Exchange
5 288 (36.73%) Windows Server 2008
6 286 (36.48%) VMware
7 234 (29.85%) MS Office
8 220 (28.06%) Windows Server 2012
9 208 (26.53%) Windows Server 2003
10 204 (26.02%) Firewall
11 203 (25.89%) MS Excel
12 193 (24.62%) Windows 7
13 182 (23.21%) VMware Infrastructure
13 182 (23.21%) ITIL
14 171 (21.81%) TCP/IP
15 169 (21.56%) Exchange Server 2010
16 167 (21.30%) Microsoft Certification
17 166 (21.17%) Citrix
18 160 (20.41%) Windows 8
19 152 (19.39%) Blackberry
19 152 (19.39%) Cisco
20 151 (19.26%) Exchange Server 2013
21 137 (17.47%) DNS
22 126 (16.07%) SLA
23 124 (15.82%) Windows XP
24 118 (15.05%) Hyper-V
25 112 (14.29%) DHCP
26 111 (14.16%) LAN
27 108 (13.78%) Linux
28 104 (13.27%) Exchange Server 2007

2nd Line Support Engineer
Top Related IT Skills by Category

For the 6 months to 28 August 2015, IT jobs within the UK that cited 2nd Line Support Engineer in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support Engineer in their job title. Up to 20 skills are shown per category.

Application Platforms
1 307 (39.16%) MS Exchange
2 169 (21.56%) Exchange Server 2010
3 151 (19.26%) Exchange Server 2013
4 104 (13.27%) Exchange Server 2007
5 68 (8.67%) Exchange Server 2003
6 44 (5.61%) IIS
7 38 (4.85%) SharePoint
8 37 (4.72%) Lync
9 30 (3.83%) Blackberry Enterprise Server
10 15 (1.91%) Exchange Server 2000
11 8 (1.02%) SharePoint Server
12 7 (0.89%) IBM Notes
13 4 (0.51%) Apache
14 3 (0.38%) CMS
14 3 (0.38%) SharePoint 2010
14 3 (0.38%) SharePoint 2013
15 2 (0.26%) Office Communications Server
15 2 (0.26%) Live Communications Server
16 1 (0.13%) LiveLink
16 1 (0.13%) Commerce Server
Applications
1 234 (29.85%) MS Office
2 203 (25.89%) MS Excel
3 20 (2.55%) MS PowerPoint
4 11 (1.40%) MS Visio
5 2 (0.26%) Adobe Creative Suite
6 1 (0.13%) MS Project
6 1 (0.13%) InDesign
Business Applications
1 3 (0.38%) Sage 200
2 1 (0.13%) Oracle Applications
2 1 (0.13%) Infor CRM
2 1 (0.13%) Retail-J
Cloud Services
1 75 (9.57%) Office 365
2 13 (1.66%) Cloud Computing
3 11 (1.40%) Amazon AWS
4 2 (0.26%) Mimecast
5 1 (0.13%) SaaS
5 1 (0.13%) Google Apps
5 1 (0.13%) Amazon EC2
5 1 (0.13%) Amazon S3
5 1 (0.13%) Microsoft Azure
5 1 (0.13%) Route 53
5 1 (0.13%) IaaS
5 1 (0.13%) Amazon ElastiCache
5 1 (0.13%) AWS Elastic Beanstalk
Communications & Networking
1 204 (26.02%) Firewall
2 171 (21.81%) TCP/IP
3 137 (17.47%) DNS
4 112 (14.29%) DHCP
5 111 (14.16%) LAN
6 92 (11.73%) WAN
7 81 (10.33%) VoIP
8 68 (8.67%) VPN
9 56 (7.14%) SAN
9 56 (7.14%) Internet
10 46 (5.87%) Wireless
11 26 (3.32%) NAS
12 23 (2.93%) VLAN
13 20 (2.55%) Cisco Nexus
13 20 (2.55%) ADSL
14 19 (2.42%) Cisco ASA
15 14 (1.79%) IP Telephony
15 14 (1.79%) SSL
16 13 (1.66%) IPsec
16 13 (1.66%) iSCSI
Database & Business Intelligence
1 44 (5.61%) SQL Server
2 10 (1.28%) SQL Server 2008
3 6 (0.77%) SQL Server 2005
4 5 (0.64%) MarkLogic
5 4 (0.51%) Oracle Database
5 4 (0.51%) SQL Server 2012
6 3 (0.38%) Relational Database
7 2 (0.26%) SQL Server Integration Services
7 2 (0.26%) RDBMS
7 2 (0.26%) SQL Server 2000
7 2 (0.26%) SQL Server Reporting Services
8 1 (0.13%) BusinessObjects
8 1 (0.13%) Amazon RDS
Development Applications
1 5 (0.64%) Apache Ivy
2 1 (0.13%) Octopus Deploy
2 1 (0.13%) TeamCity
General
1 54 (6.89%) Finance
2 13 (1.66%) Telecoms
2 13 (1.66%) Retail
3 11 (1.40%) Marketing
3 11 (1.40%) Electronics
4 8 (1.02%) Publishing
5 7 (0.89%) Advertising
5 7 (0.89%) Legal
6 6 (0.77%) Manufacturing
6 6 (0.77%) Law
7 4 (0.51%) Banking
8 3 (0.38%) Financial Institution
9 2 (0.26%) Investment Banking
10 1 (0.13%) German Language
10 1 (0.13%) Automotive
Libraries, Frameworks & Software Standards
1 13 (1.66%) .NET
2 8 (1.02%) Web Services
3 6 (0.77%) HTML
4 5 (0.64%) Java RMI
5 4 (0.51%) COM
6 3 (0.38%) ASP.NET
6 3 (0.38%) .NET Framework
7 1 (0.13%) Software Packaging
7 1 (0.13%) Middleware
Miscellaneous
1 152 (19.39%) Blackberry
2 49 (6.25%) Analytical Skills
3 44 (5.61%) Data Centre
4 35 (4.46%) iPhone
5 20 (2.55%) iPad
6 15 (1.91%) Video Conferencing
7 11 (1.40%) Statistics
8 9 (1.15%) Mathematics
9 8 (1.02%) PDA
9 8 (1.02%) Handset
9 8 (1.02%) Enterprise Cloud
10 7 (0.89%) FlexPod
11 5 (0.64%) Management Information System
12 4 (0.51%) Replication
12 4 (0.51%) Clustering
12 4 (0.51%) Digital Media
13 3 (0.38%) e-Health
13 3 (0.38%) Computer Science
14 2 (0.26%) CCTV
14 2 (0.26%) Derivative
Operating Systems
1 664 (84.69%) Windows
2 288 (36.73%) Windows Server 2008
3 220 (28.06%) Windows Server 2012
4 208 (26.53%) Windows Server 2003
5 193 (24.62%) Windows 7
6 160 (20.41%) Windows 8
7 124 (15.82%) Windows XP
8 108 (13.78%) Linux
9 78 (9.95%) Windows Vista
10 76 (9.69%) Mac OS X
11 73 (9.31%) Android
12 35 (4.46%) Red Hat Enterprise Linux
13 32 (4.08%) Mac OS
14 26 (3.32%) Windows 2000 Server
15 25 (3.19%) Apple iOS
16 23 (2.93%) UNIX
17 18 (2.30%) CentOS
18 7 (0.89%) Data ONTAP
19 4 (0.51%) SUSE
19 4 (0.51%) Solaris
Processes & Methodologies
1 182 (23.21%) ITIL
2 44 (5.61%) Service Delivery
3 33 (4.21%) Problem Management
4 28 (3.57%) Incident Management
5 25 (3.19%) Time Management
6 24 (3.06%) Root Cause Analysis
6 24 (3.06%) Service Management
7 22 (2.81%) Network Management
8 21 (2.68%) Mentoring
9 19 (2.42%) Kalman Filter
10 15 (1.91%) Migration
11 14 (1.79%) Project Management
11 14 (1.79%) CRM
12 10 (1.28%) Configuration Management
12 10 (1.28%) Project Planning
12 10 (1.28%) Digital Marketing
12 10 (1.28%) Information Security
12 10 (1.28%) Network Architecture
13 9 (1.15%) Cyber Security
13 9 (1.15%) Change Management
Programming Languages
1 91 (11.61%) SQL
2 47 (5.99%) C
3 13 (1.66%) PowerShell
4 6 (0.77%) VB
5 4 (0.51%) Java
6 3 (0.38%) Perl
7 2 (0.26%) C#
7 2 (0.26%) sed
7 2 (0.26%) VBA
7 2 (0.26%) Python
7 2 (0.26%) AWK
7 2 (0.26%) VBScript
8 1 (0.13%) VB.NET
8 1 (0.13%) T-SQL
Qualifications
1 167 (21.30%) Microsoft Certification
2 103 (13.14%) MCSE
3 83 (10.59%) MCP
4 62 (7.91%) Cisco Certification
5 56 (7.14%) CCNA
6 51 (6.51%) MCSA
7 40 (5.10%) A+ Certification
7 40 (5.10%) MCITP
8 31 (3.95%) Security Cleared
9 29 (3.70%) Degree
10 18 (2.30%) Network+ Certification
11 17 (2.17%) CCNP
11 17 (2.17%) SC Cleared
12 15 (1.91%) VMware Certified Professional (VCP)
13 12 (1.53%) DV Cleared
13 12 (1.53%) MCTS
14 11 (1.40%) ITIL Certification
15 7 (0.89%) ITIL Foundation Certificate
16 4 (0.51%) CCA
16 4 (0.51%) Citrix Certification
Quality Assurance & Compliance
1 126 (16.07%) SLA
2 4 (0.51%) ISO/IEC 27001
3 3 (0.38%) PCI DSS
4 1 (0.13%) ISO 9001
4 1 (0.13%) QA
System Software
1 459 (58.55%) Active Directory
2 182 (23.21%) VMware Infrastructure
3 118 (15.05%) Hyper-V
4 43 (5.48%) vSphere
5 42 (5.36%) XenApp
5 42 (5.36%) Terminal Services
6 24 (3.06%) Terminal Server
7 17 (2.17%) XenDesktop
7 17 (2.17%) VMware ESXi
8 14 (1.79%) Citrix Presentation Server
9 13 (1.66%) vCloud
10 12 (1.53%) VMware Server
11 9 (1.15%) VMware Workstation
12 5 (0.64%) XenServer
13 2 (0.26%) VMware ESX
14 1 (0.13%) Firmware
14 1 (0.13%) Squid
Systems Management
1 33 (4.21%) SCCM
2 18 (2.30%) Backup Exec
3 9 (1.15%) WSUS
3 9 (1.15%) Nagios
4 7 (0.89%) FortiGate
5 6 (0.77%) Symantec Endpoint Protection
6 5 (0.64%) SCOM
7 4 (0.51%) Dollar Universe
7 4 (0.51%) Symantec Enterprise Vault
7 4 (0.51%) DameWare
8 3 (0.38%) OpenView
8 3 (0.38%) NetBackup
8 3 (0.38%) Casper Suite
9 2 (0.26%) Cisco IPCC
9 2 (0.26%) Norton AntiVirus
9 2 (0.26%) Cisco CUCM
10 1 (0.13%) Cisco UCCX
10 1 (0.13%) SCVMM
Vendors
1 449 (57.27%) Microsoft
2 286 (36.48%) VMware
3 166 (21.17%) Citrix
4 152 (19.39%) Cisco
5 97 (12.37%) Apple
6 87 (11.10%) HP
7 47 (5.99%) Dell
8 40 (5.10%) Avaya
8 40 (5.10%) Symantec
9 25 (3.19%) Juniper
10 21 (2.68%) Mitel
11 20 (2.55%) Red Hat
12 18 (2.30%) NetApp
12 18 (2.30%) Oracle
13 17 (2.17%) Bloomberg
14 12 (1.53%) SonicWALL
15 10 (1.28%) IBM
16 8 (1.02%) Fortinet
17 7 (0.89%) Pegasus
17 7 (0.89%) Lotus
Towcester, Northamptonshire
Stafford-Sharp Associates
Salary: From £20,000 to £25,000 per annum
Posted: Yesterday
Central London / West End
Involved Solutions Ltd
Salary: £35000 - £40000 per annum + Pension, Private healthcare
Posted: Yesterday
Oxford, Oxfordshire
Talent International
Salary: £25000 - £30000 per annum + benefits
Posted: 2 days ago
City, London
ninesharp
Salary: £22000 - £25000 per annum + 25 days holiday, 5% pension etc...
Posted: 2 days ago
London
Computer Futures
Salary: £30000 - £33000 per annum + competitive
Posted: 2 days ago
Hatfield, Hertfordshire
Intapeople
Salary: £22000 - £26000 per annum
Posted: 2 days ago
Farnborough, Hampshire
Spectrum IT Recruitment (South) Ltd
Salary: £20000 - £27000 per annum
Posted: 2 days ago
Wigan, Lancashire
Senitor Associates
Salary: £18000 - £20000 per annum
Posted: 2 days ago
Reading, Berkshire
Spectrum IT Recruitment (South) Ltd
Salary: £22000 - £28000 per annum
Posted: 2 days ago
London
Computer Futures
Salary: £30000 - £33000 per annum + competitive
Posted: 2 days ago
Chorley
Modis International - London
Salary: £20000 - £24000 per annum + Health and pension
Posted: 3 days ago
Burgess Hill
Pearson Whiffin
Salary: £21000 - £26000 per annum
Posted: 3 days ago
High Wycombe, Buckinghamshire
Rizz Search & Selection
Salary: From £20,000 to £25,000 per annum
Posted: 3 days ago
Solihull, West Midlands (County)
Senitor Associates
Salary: £20000 - £27000 per annum + Great Benefits
Posted: 3 days ago
Cambridge, Cambridgeshire
Arcus Global
Salary: From £26,000 to £30,000 per annum
Posted: 3 days ago
Dorset
Intapeople
Salary: 18k - 23k P/A
Posted: 3 days ago
Weybridge, Surrey
Proactive Appointments
Salary: Unspecified Up to £25,000 + benefits
Posted: 4 days ago
Liverpool, Merseyside
Foresight Recruitment Solutions Ltd
Salary: £25000 - £30000 per annum
Posted: 5 days ago
London
Marcus Donald People
Salary: £22000 - £24000 per annum
Posted: 5 days ago
Hatfield, Hertfordshire
Understanding Recruitment
Salary: £20000.00 - £25000.00 per annum + £5k shift allowance
Posted: 6 days ago