The table below looks at the statistics for the 2nd Line Support Technician role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support Technician in their job title over the 3 months to 2 September 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
2 Sep 2015
Same period 2014 Same period 2013
Second Line Support Technician
Rank 848 871 867
Rank change year-on-year
+23 -4
Permanent jobs requiring a 2nd Line Support Technician 54 53 22
As % of all permanent IT jobs located in the UK 0.049% 0.046% 0.020%
As % of the Job Titles category 0.052% 0.048% 0.022%
Number of salaries quoted 52 39 20
Average salary £24,750 £28,500 £22,500
Average salary % change year-on-year
-13.15% +26.66%
90% offered a salary of more than £20,000 £18,900 £21,450
10% offered a salary of more than £28,450 £32,500 £28,225
UK excluding London average salary £24,500 £25,000 £22,500
% change year-on-year
-2.00% +11.11%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
104155 109749 101582
As % of all permanent IT jobs located in the UK 94.18% 94.52% 94.28%
Number of salaries quoted 86857 88754 84247
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £27,000 £26,500 £26,500
10% offered a salary of more than £70,000 £70,000 £70,000
UK excluding London average salary £40,000 £40,000 £39,000
% change year-on-year
- +2.56%

2nd Line Support Technician
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing 2nd Line Support Technician in the job title within the UK as a proportion of the total demand within the Job Titles category.

2nd Line Support Technician Jobs Demand Trend in the UK

2nd Line Support Technician
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support Technician within the UK.

2nd Line Support Technician Salary Trend in the UK

2nd Line Support Technician
Salary Histogram

This chart provides a salary histogram for IT jobs citing 2nd Line Support Technician over the 3 months to 2 September 2015 within the UK.

2nd Line Support Technician Salary Histogram in the UK

2nd Line Support Technician
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support Technician within the UK over the 3 months to 2 September 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +24 50 £24,250 -13.39% 3
South East -17 15 £25,000 -3.84% 1
London +16 13 £25,500 -20.93% 1
North West 0 8 £24,000 +12.94%
Yorkshire +13 6 £22,000 +18.91%
Leeds +12 6 £22,000 +15.78%
West Yorkshire +11 6 £22,000 +18.91%
South West -10 6 £20,000 -11.11% 1
West Sussex - 5 £28,000 -
Cornwall - 5 £20,000 -
Manchester - 4 £22,500 -
Haywards Heath - 4 £27,500 -
Stockport - 4 £22,500 -
City of London +25 3 £26,000 -20.00%
Croydon - 3 £23,500 -
Middlesex - 3 £25,000 - 1
Glasgow - 3 £26,000 -
Scotland - 3 £26,000 -
Hampshire +17 2 £21,000 -12.50%
Reading +4 2 £25,750 -14.16%
Berkshire -1 2 £25,750 -14.16%
Cheshire -5 2 £28,750 +35.29%
Merseyside - 2 £25,000 -
Surrey - 2 £27,000 -
Redruth - 2 £21,500 -
Southampton - 2 £21,000 -
Birkenhead - 2 £25,000 -
Farnham - 2 £27,000 -
Oxfordshire +6 1 £24,500 -5.76%
Chester -4 1 £32,000 +48.83%

2nd Line Support Technician
Top 30 Related IT Skills

For the 6 months to 2 September 2015, IT jobs within the UK that cited 2nd Line Support Technician in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support Technician in their job title.

1 79 (74.53%) Windows
2 59 (55.66%) Active Directory
3 51 (48.11%) Microsoft
4 40 (37.74%) Windows Server 2008
5 39 (36.79%) MS Exchange
6 32 (30.19%) Windows Server 2012
7 29 (27.36%) Citrix
8 28 (26.42%) Windows Server 2003
9 25 (23.58%) Windows 7
10 24 (22.64%) Exchange Server 2010
11 22 (20.75%) Exchange Server 2013
11 22 (20.75%) TCP/IP
12 21 (19.81%) LAN
12 21 (19.81%) MS Office
12 21 (19.81%) VMware
13 20 (18.87%) Blackberry
14 19 (17.92%) MS Excel
15 18 (16.98%) WAN
15 18 (16.98%) Microsoft Certification
15 18 (16.98%) DNS
15 18 (16.98%) VMware Infrastructure
16 17 (16.04%) Office 365
17 16 (15.09%) DHCP
17 16 (15.09%) Exchange Server 2007
17 16 (15.09%) Finance
18 15 (14.15%) Windows Vista
18 15 (14.15%) SLA
19 14 (13.21%) SharePoint
20 13 (12.26%) Degree
21 12 (11.32%) Internet

2nd Line Support Technician
Top Related IT Skills by Category

For the 6 months to 2 September 2015, IT jobs within the UK that cited 2nd Line Support Technician in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support Technician in their job title. Up to 20 skills are shown per category.

Application Platforms
1 39 (36.79%) MS Exchange
2 24 (22.64%) Exchange Server 2010
3 22 (20.75%) Exchange Server 2013
4 16 (15.09%) Exchange Server 2007
5 14 (13.21%) SharePoint
6 10 (9.43%) Lync
7 6 (5.66%) Blackberry Enterprise Server
8 4 (3.77%) IBM Notes
9 2 (1.89%) SAS
9 2 (1.89%) Exchange Server 2003
10 1 (0.94%) SharePoint Server
10 1 (0.94%) SharePoint 2010
10 1 (0.94%) IIS
10 1 (0.94%) SharePoint 2013
Applications
1 21 (19.81%) MS Office
2 19 (17.92%) MS Excel
3 3 (2.83%) Spreadsheet
4 1 (0.94%) MS Project
4 1 (0.94%) MS Visio
Business Applications
1 5 (4.72%) Dynamics GP
Cloud Services
1 17 (16.04%) Office 365
2 4 (3.77%) Microsoft Azure
Communications & Networking
1 22 (20.75%) TCP/IP
2 21 (19.81%) LAN
3 18 (16.98%) WAN
3 18 (16.98%) DNS
4 16 (15.09%) DHCP
5 12 (11.32%) Internet
6 11 (10.38%) Firewall
7 9 (8.49%) Wireless
8 7 (6.60%) VLAN
8 7 (6.60%) SAN
9 5 (4.72%) Wi-Fi
9 5 (4.72%) WLAN
10 4 (3.77%) VPN
11 3 (2.83%) ADSL
11 3 (2.83%) NAS
12 2 (1.89%) iSCSI
12 2 (1.89%) VoIP
Database & Business Intelligence
1 4 (3.77%) SQL Server
2 3 (2.83%) SQL Server Integration Services
3 1 (0.94%) SQL Server 2008
3 1 (0.94%) SQL Server 2012
General
1 16 (15.09%) Finance
2 6 (5.66%) Law
3 5 (4.72%) Banking
3 5 (4.72%) Telecoms
3 5 (4.72%) Marketing
4 4 (3.77%) Local Government
Libraries, Frameworks & Software Standards
1 2 (1.89%) HTML
2 1 (0.94%) .NET
2 1 (0.94%) XML
Miscellaneous
1 20 (18.87%) Blackberry
2 11 (10.38%) Video Conferencing
3 4 (3.77%) VLE
3 4 (3.77%) Analytical Skills
4 3 (2.83%) CCTV
4 3 (2.83%) iPad
5 2 (1.89%) Thin Client
5 2 (1.89%) Fat Client
5 2 (1.89%) User Experience
6 1 (0.94%) Data Centre
6 1 (0.94%) Enterprise Software
6 1 (0.94%) Xbox
6 1 (0.94%) Computer Science
6 1 (0.94%) Management Information System
6 1 (0.94%) Handset
Operating Systems
1 79 (74.53%) Windows
2 40 (37.74%) Windows Server 2008
3 32 (30.19%) Windows Server 2012
4 28 (26.42%) Windows Server 2003
5 25 (23.58%) Windows 7
6 15 (14.15%) Windows Vista
7 8 (7.55%) Windows 8
8 6 (5.66%) Windows XP
9 3 (2.83%) Windows Mobile
9 3 (2.83%) Android
10 2 (1.89%) Apple iOS
Processes & Methodologies
1 11 (10.38%) ITIL
2 6 (5.66%) Kalman Filter
3 4 (3.77%) Time Management
4 3 (2.83%) Mentoring
4 3 (2.83%) Coaching
4 3 (2.83%) ETL
4 3 (2.83%) Change Management
4 3 (2.83%) Data Security
4 3 (2.83%) Network Architecture
5 2 (1.89%) Incident Management
5 2 (1.89%) Requirements Management
5 2 (1.89%) Data Protection
5 2 (1.89%) Software Distribution
6 1 (0.94%) ISMS
6 1 (0.94%) Web Development
6 1 (0.94%) Problem Management
6 1 (0.94%) Network Management
6 1 (0.94%) Change Control
6 1 (0.94%) Root Cause Analysis
6 1 (0.94%) Software Deployment
Programming Languages
1 4 (3.77%) SQL
2 3 (2.83%) T-SQL
3 1 (0.94%) VBScript
3 1 (0.94%) VB
3 1 (0.94%) VB6
3 1 (0.94%) PowerShell
3 1 (0.94%) C#
3 1 (0.94%) JavaScript
Qualifications
1 18 (16.98%) Microsoft Certification
2 13 (12.26%) Degree
3 6 (5.66%) MCSA
4 5 (4.72%) HNC
4 5 (4.72%) HND
4 5 (4.72%) MCSE
5 4 (3.77%) MCP
5 4 (3.77%) A+ Certification
5 4 (3.77%) Network+ Certification
5 4 (3.77%) SC Cleared
5 4 (3.77%) Security Cleared
6 1 (0.94%) MCTS
Quality Assurance & Compliance
1 15 (14.15%) SLA
2 1 (0.94%) ISO/IEC 27001
System Software
1 59 (55.66%) Active Directory
2 18 (16.98%) VMware Infrastructure
3 10 (9.43%) XenApp
4 6 (5.66%) Hyper-V
4 6 (5.66%) Terminal Services
5 4 (3.77%) Citrix Presentation Server
5 4 (3.77%) vSphere
6 3 (2.83%) Terminal Server
Systems Management
1 4 (3.77%) SCCM
1 4 (3.77%) Symantec Endpoint Protection
2 3 (2.83%) Backup Exec
3 1 (0.94%) MAILsweeper
3 1 (0.94%) DameWare
Vendors
1 51 (48.11%) Microsoft
2 29 (27.36%) Citrix
3 21 (19.81%) VMware
4 7 (6.60%) Symantec
4 7 (6.60%) Cisco
5 6 (5.66%) Apple
6 4 (3.77%) Lotus
7 3 (2.83%) Avaya
7 3 (2.83%) Dell
7 3 (2.83%) Google
8 2 (1.89%) Dell KACE
8 2 (1.89%) CheckPoint
8 2 (1.89%) Bloomberg
8 2 (1.89%) HP
8 2 (1.89%) NetApp
9 1 (0.94%) Juniper
9 1 (0.94%) Mitel
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