The table below looks at the statistics for the 2nd Line Support Technician role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support Technician in their job title over the 3 months to 6 May 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
6 May 2015
Same period 2014 Same period 2013
Second Line Support Technician
Rank 823 879 839
Rank change year-on-year
+56 -40
Permanent jobs requiring a 2nd Line Support Technician 49 45 42
As % of all permanent IT jobs located in the UK 0.045% 0.038% 0.038%
As % of the Job Titles category 0.047% 0.040% 0.041%
Number of salaries quoted 46 35 37
Average salary £22,250 £25,000 £22,500
Average salary % change year-on-year
-11.00% +11.11%
90% offered a salary of more than £20,000 £19,000 £20,000
10% offered a salary of more than £30,000 £32,300 £26,000
UK excluding London average salary £21,500 £23,000 £22,500
% change year-on-year
-6.52% +2.22%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
104076 112022 103310
As % of all permanent IT jobs located in the UK 94.62% 94.62% 94.69%
Number of salaries quoted 85215 91280 86022
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £26,500 £27,500 £26,500
10% offered a salary of more than £70,000 £67,500 £70,000
UK excluding London average salary £40,000 £40,000 £37,500
% change year-on-year
- +6.66%

2nd Line Support Technician
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing 2nd Line Support Technician in the job title within the UK as a proportion of the total demand within the Job Titles category.

2nd Line Support Technician Jobs Demand Trend in the UK

2nd Line Support Technician
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support Technician within the UK.

2nd Line Support Technician Salary Trend in the UK

2nd Line Support Technician
Salary Histogram

This chart provides a salary histogram for IT jobs citing 2nd Line Support Technician over the 3 months to 6 May 2015 within the UK.

2nd Line Support Technician Salary Histogram in the UK

2nd Line Support Technician
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support Technician within the UK over the 3 months to 6 May 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +27 49 £22,250 -11.00% 3
London +26 16 £26,000 +0.62%
South West +5 16 £20,000 -16.66%
Cornwall 0 12 £20,000 -9.09%
East Midlands +8 7 £25,000 - 1
South East +7 4 £22,000 -13.72%
Northampton - 4 £25,000 -
Northamptonshire - 4 £25,000 -
Oxfordshire +5 3 £22,000 -
West Midlands -17 3 £22,000 -6.38%
Staffordshire - 3 £22,000 -
Gloucestershire - 3 £21,500 -
Stoke-on-Trent - 3 £22,000 -
City of London +31 2 £25,000 -23.07%
Nottinghamshire +3 2 £20,000 - 1
North West +1 2 £23,250 +5.68%
Nottingham -7 2 £20,000 - 1
Redruth - 2 £19,000 -
Cheltenham - 2 £21,500 -
Manchester +13 1 £24,000 +9.09%
West Yorkshire +9 1 £25,000 +25.00% 1
Wiltshire +7 1 £20,250 -22.11%
Yorkshire +6 1 £25,000 +25.00% 1
East Sussex -7 1 £25,500 -
Leicestershire - 1 £25,000 -
Chester - 1 £22,500 -
Hinckley - 1 £25,000 -
Swindon - 1 £20,250 -
Wetherby - 1 £25,000 -
Cheshire - 1 £22,500 -

2nd Line Support Technician
Top 30 Related IT Skills

For the 6 months to 6 May 2015, IT jobs within the UK that cited 2nd Line Support Technician in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support Technician in their job title.

1 73 (78.49%) Windows
2 51 (54.84%) Active Directory
3 45 (48.39%) MS Exchange
4 35 (37.63%) Microsoft
5 29 (31.18%) TCP/IP
6 28 (30.11%) MS Office
7 26 (27.96%) Blackberry
7 26 (27.96%) VMware
8 25 (26.88%) Windows Server 2008
8 25 (26.88%) Citrix
9 24 (25.81%) Exchange Server 2013
10 22 (23.66%) Exchange Server 2010
10 22 (23.66%) Windows Server 2012
11 21 (22.58%) Windows 7
12 20 (21.51%) LAN
12 20 (21.51%) WAN
13 19 (20.43%) DNS
13 19 (20.43%) Exchange Server 2007
14 18 (19.35%) VMware Infrastructure
14 18 (19.35%) MS Excel
14 18 (19.35%) Apple
14 18 (19.35%) Windows Server 2003
15 16 (17.20%) Firewall
15 16 (17.20%) Windows XP
15 16 (17.20%) Finance
16 15 (16.13%) DHCP
17 14 (15.05%) VPN
17 14 (15.05%) Windows Vista
18 13 (13.98%) ITIL
18 13 (13.98%) Office 365

2nd Line Support Technician
Top Related IT Skills by Category

For the 6 months to 6 May 2015, IT jobs within the UK that cited 2nd Line Support Technician in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support Technician in their job title. Up to 20 skills are shown per category.

Application Platforms
1 45 (48.39%) MS Exchange
2 24 (25.81%) Exchange Server 2013
3 22 (23.66%) Exchange Server 2010
4 19 (20.43%) Exchange Server 2007
5 10 (10.75%) SharePoint
6 9 (9.68%) Exchange Server 2003
7 6 (6.45%) Blackberry Enterprise Server
8 4 (4.30%) IBM Notes
9 2 (2.15%) IIS
9 2 (2.15%) Lync
10 1 (1.08%) SharePoint 2013
Applications
1 28 (30.11%) MS Office
2 18 (19.35%) MS Excel
3 2 (2.15%) Spreadsheet
Cloud Services
1 13 (13.98%) Office 365
2 3 (3.23%) Cloud Computing
3 2 (2.15%) Microsoft Azure
Communications & Networking
1 29 (31.18%) TCP/IP
2 20 (21.51%) WAN
2 20 (21.51%) LAN
3 19 (20.43%) DNS
4 16 (17.20%) Firewall
5 15 (16.13%) DHCP
6 14 (15.05%) VPN
7 7 (7.53%) VLAN
7 7 (7.53%) Wi-Fi
8 4 (4.30%) Internet
9 3 (3.23%) ADSL
10 2 (2.15%) LDAP
10 2 (2.15%) VoIP
10 2 (2.15%) SMTP
10 2 (2.15%) MPLS
10 2 (2.15%) Wireless
10 2 (2.15%) Wireshark
10 2 (2.15%) tcpdump
11 1 (1.08%) Cisco IOS
Database & Business Intelligence
1 5 (5.38%) SQL Server
2 3 (3.23%) SQL Server Integration Services
General
1 16 (17.20%) Finance
2 9 (9.68%) Telecoms
3 5 (5.38%) Banking
4 2 (2.15%) Local Government
5 1 (1.08%) Retail
5 1 (1.08%) Legal
5 1 (1.08%) Advertising
Libraries, Frameworks & Software Standards
1 1 (1.08%) Flash
Miscellaneous
1 26 (27.96%) Blackberry
2 6 (6.45%) Analytical Skills
3 5 (5.38%) Video Conferencing
4 3 (3.23%) Fat Client
4 3 (3.23%) Management Information System
4 3 (3.23%) Thin Client
5 2 (2.15%) VLE
5 2 (2.15%) iPhone
5 2 (2.15%) Enterprise Software
6 1 (1.08%) iPad
6 1 (1.08%) EPoS
6 1 (1.08%) Clustering
Operating Systems
1 73 (78.49%) Windows
2 25 (26.88%) Windows Server 2008
3 22 (23.66%) Windows Server 2012
4 21 (22.58%) Windows 7
5 18 (19.35%) Windows Server 2003
6 16 (17.20%) Windows XP
7 14 (15.05%) Windows Vista
8 13 (13.98%) Windows 8
9 8 (8.60%) Android
10 6 (6.45%) Mac OS
11 4 (4.30%) Linux
11 4 (4.30%) Apple iOS
12 1 (1.08%) Mac OS X
Processes & Methodologies
1 13 (13.98%) ITIL
2 7 (7.53%) Kalman Filter
3 5 (5.38%) Service Delivery
4 3 (3.23%) Change Management
4 3 (3.23%) ETL
4 3 (3.23%) Network Management
5 2 (2.15%) Change Control
5 2 (2.15%) Root Cause Analysis
5 2 (2.15%) ISMS
5 2 (2.15%) Information Security Management
5 2 (2.15%) Security Management
5 2 (2.15%) Information Security
6 1 (1.08%) Web Development
6 1 (1.08%) System Testing
6 1 (1.08%) Time Management
6 1 (1.08%) Capacity Planning
6 1 (1.08%) Service Management
6 1 (1.08%) Mobile Device Management
Programming Languages
1 6 (6.45%) SQL
2 3 (3.23%) T-SQL
Qualifications
1 11 (11.83%) Microsoft Certification
2 10 (10.75%) MCP
3 8 (8.60%) MCSA
4 5 (5.38%) Degree
5 4 (4.30%) HNC
5 4 (4.30%) HND
5 4 (4.30%) MCSE
6 3 (3.23%) A+ Certification
7 2 (2.15%) Network+ Certification
8 1 (1.08%) MCTS
8 1 (1.08%) MCITP
Quality Assurance & Compliance
1 9 (9.68%) SLA
2 2 (2.15%) ISO/IEC 27001
3 1 (1.08%) PCI DSS
System Software
1 51 (54.84%) Active Directory
2 18 (19.35%) VMware Infrastructure
3 11 (11.83%) XenApp
4 8 (8.60%) Hyper-V
5 6 (6.45%) vSphere
6 4 (4.30%) Citrix Presentation Server
6 4 (4.30%) VMware Workstation
7 1 (1.08%) Microsoft Virtual Server
Systems Management
1 5 (5.38%) SCCM
2 4 (4.30%) Symantec Endpoint Protection
3 1 (1.08%) MAILsweeper
3 1 (1.08%) DameWare
Vendors
1 35 (37.63%) Microsoft
2 26 (27.96%) VMware
3 25 (26.88%) Citrix
4 18 (19.35%) Apple
5 8 (8.60%) HP
6 6 (6.45%) Cisco
6 6 (6.45%) Avaya
7 4 (4.30%) Dell
7 4 (4.30%) Lotus
7 4 (4.30%) Symantec
8 3 (3.23%) McAfee
9 2 (2.15%) NetApp
9 2 (2.15%) Bloomberg
10 1 (1.08%) IBM
Nottingham, Nottinghamshire
Computer People
Salary: £18000.00 - £22000.00 per annum + Bens + Parking
Posted: 11 hours ago
Pontefract
Recruitment Genius
Salary: £17000 - £20000 per annum
Posted: 5 days ago
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Agentis Solution
Salary: From £17,000 to £21,000 per annum + Bonus Scheme
Posted: 19 days ago