The table below looks at the statistics for the 2nd Line Support Technician role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support Technician in their job title over the 3 months to 29 January 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
29 Jan 2015
Same period 2014 Same period 2013
Second Line Support Technician
Rank 825 838 861
Rank change year-on-year
+13 +23
Permanent jobs requiring a 2nd Line Support Technician 41 37 25
As % of all permanent IT jobs located in the UK 0.039% 0.035% 0.023%
As % of the Job Titles category 0.042% 0.038% 0.024%
Number of salaries quoted 39 31 25
Average salary £24,750 £24,500 £21,000
Average salary % change year-on-year
+1.02% +16.66%
90% offered a salary of more than £18,450 £19,000 £19,000
10% offered a salary of more than £30,000 £30,000 £28,300
UK excluding London average salary £23,500 £25,500 £21,000
% change year-on-year
-7.84% +21.42%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
98723 98609 105043
As % of all permanent IT jobs located in the UK 94.80% 94.57% 95.11%
Number of salaries quoted 82175 79630 90068
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £26,500 £27,500 £26,500
10% offered a salary of more than £70,000 £65,000 £70,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

2nd Line Support Technician
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing 2nd Line Support Technician in the job title within the UK as a proportion of the total demand within the Job Titles category.

2nd Line Support Technician Jobs Demand Trend in the UK

2nd Line Support Technician
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support Technician within the UK.

2nd Line Support Technician Salary Trend in the UK

2nd Line Support Technician
Salary Histogram

This chart provides a salary histogram for IT jobs citing 2nd Line Support Technician over the 3 months to 29 January 2015 within the UK.

2nd Line Support Technician Salary Histogram in the UK

2nd Line Support Technician
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support Technician within the UK over the 3 months to 29 January 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +24 39 £25,000 +8.69% 9
London -6 10 £30,000 +33.33%
Yorkshire -7 8 £24,000 +26.31% 1
West Midlands -4 5 £23,500 +20.51% 2
West Yorkshire -5 5 £24,000 +60.00% 1
East Midlands - 5 £19,500 -
North West - 5 £25,000 - 4
Manchester - 5 £25,000 - 3
Leeds +14 4 £24,000 +60.00%
South East -25 4 £25,000 -0.99% 1
Derbyshire - 4 £19,000 -
Derby - 4 £19,000 -
Berkshire - 3 £25,000 -
North Yorkshire - 2 £23,500 -
Shropshire - 2 £23,750 - 2
York - 2 £23,500 -
Staffordshire - 2 £25,000 -
Slough - 2 £25,000 -
Telford - 2 £23,750 - 2
East of England - 2 £21,750 - 1
Wakefield -12 1 £17,500 -
Hampshire -32 1 £18,500 -21.27% 1
Herefordshire - 1 £23,500 -
Cambridgeshire - 1 £17,500 -
South Yorkshire - 1 £25,500 -
Nottinghamshire - 1 £21,000 -
Suffolk - 1 £26,000 -
Wetherby - 1 £25,000 -
Wokingham - 1 - -
Southampton - 1 £18,500 -

2nd Line Support Technician
Top 30 Related IT Skills

For the 6 months to 29 January 2015, IT jobs within the UK that cited 2nd Line Support Technician in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support Technician in their job title.

1 75 (88.24%) Windows
2 47 (55.29%) Active Directory
3 42 (49.41%) MS Office
4 37 (43.53%) Microsoft
5 35 (41.18%) MS Exchange
5 35 (41.18%) Windows 7
6 28 (32.94%) Windows XP
7 26 (30.59%) TCP/IP
8 25 (29.41%) VMware
9 22 (25.88%) Windows Server 2008
10 19 (22.35%) Citrix
11 18 (21.18%) DNS
11 18 (21.18%) MS Excel
11 18 (21.18%) VMware Infrastructure
12 16 (18.82%) WAN
13 15 (17.65%) ITIL
13 15 (17.65%) Apple
13 15 (17.65%) Firewall
14 14 (16.47%) LAN
15 13 (15.29%) DHCP
15 13 (15.29%) VPN
15 13 (15.29%) SLA
15 13 (15.29%) Finance
16 12 (14.12%) Windows Server 2012
17 11 (12.94%) Blackberry
17 11 (12.94%) Windows Server 2003
18 10 (11.76%) Office 365
18 10 (11.76%) Windows 8
19 9 (10.59%) Exchange Server 2013
19 9 (10.59%) SQL

2nd Line Support Technician
Top Related IT Skills by Category

For the 6 months to 29 January 2015, IT jobs within the UK that cited 2nd Line Support Technician in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support Technician in their job title. Up to 20 skills are shown per category.

Application Platforms
1 35 (41.18%) MS Exchange
2 9 (10.59%) Exchange Server 2013
2 9 (10.59%) Exchange Server 2007
3 7 (8.24%) Exchange Server 2010
4 6 (7.06%) Exchange Server 2003
5 5 (5.88%) SharePoint
6 3 (3.53%) Blackberry Enterprise Server
7 2 (2.35%) Lync
7 2 (2.35%) IIS
8 1 (1.18%) SharePoint 2013
Applications
1 42 (49.41%) MS Office
2 18 (21.18%) MS Excel
3 2 (2.35%) Spreadsheet
Business Applications
1 1 (1.18%) SAP Oil and Gas
Cloud Services
1 10 (11.76%) Office 365
2 3 (3.53%) Cloud Computing
Communications & Networking
1 26 (30.59%) TCP/IP
2 18 (21.18%) DNS
3 16 (18.82%) WAN
4 15 (17.65%) Firewall
5 14 (16.47%) LAN
6 13 (15.29%) DHCP
6 13 (15.29%) VPN
7 7 (8.24%) LDAP
7 7 (8.24%) SMTP
8 6 (7.06%) VLAN
8 6 (7.06%) VoIP
9 4 (4.71%) Internet
10 3 (3.53%) Wi-Fi
11 2 (2.35%) tcpdump
11 2 (2.35%) Wireshark
11 2 (2.35%) SSL
12 1 (1.18%) PBX
12 1 (1.18%) MPLS
12 1 (1.18%) DEFINITY
12 1 (1.18%) IPv4
Database & Business Intelligence
1 4 (4.71%) SQL Server
2 1 (1.18%) MySQL
2 1 (1.18%) MS Access
2 1 (1.18%) SQL Server Integration Services
General
1 13 (15.29%) Finance
2 8 (9.41%) Telecoms
3 1 (1.18%) Retail
3 1 (1.18%) Electronics
3 1 (1.18%) Legal
3 1 (1.18%) Manufacturing
3 1 (1.18%) Advertising
3 1 (1.18%) Marketing
Libraries, Frameworks & Software Standards
1 1 (1.18%) Flash
1 1 (1.18%) HTML
1 1 (1.18%) XML
1 1 (1.18%) XSLT
Miscellaneous
1 11 (12.94%) Blackberry
2 3 (3.53%) Thin Client
2 3 (3.53%) Management Information System
2 3 (3.53%) Fat Client
2 3 (3.53%) Analytical Skills
2 3 (3.53%) Enterprise Software
3 2 (2.35%) Computer Science
3 2 (2.35%) iPhone
4 1 (1.18%) DTV
4 1 (1.18%) Clustering
4 1 (1.18%) Video Conferencing
4 1 (1.18%) iPad
Operating Systems
1 75 (88.24%) Windows
2 35 (41.18%) Windows 7
3 28 (32.94%) Windows XP
4 22 (25.88%) Windows Server 2008
5 12 (14.12%) Windows Server 2012
6 11 (12.94%) Windows Server 2003
7 10 (11.76%) Windows 8
8 7 (8.24%) Android
9 6 (7.06%) Linux
10 5 (5.88%) Windows Vista
10 5 (5.88%) Mac OS
11 2 (2.35%) Windows Mobile
12 1 (1.18%) Mac OS X
12 1 (1.18%) Apple iOS
12 1 (1.18%) Windows 2000 Server
Processes & Methodologies
1 15 (17.65%) ITIL
2 6 (7.06%) Service Delivery
3 4 (4.71%) Kalman Filter
4 3 (3.53%) Software Distribution
5 2 (2.35%) Incident Management
5 2 (2.35%) Network Management
5 2 (2.35%) Change Control
5 2 (2.35%) Root Cause Analysis
5 2 (2.35%) ISMS
5 2 (2.35%) Information Security Management
5 2 (2.35%) Security Management
5 2 (2.35%) Information Security
6 1 (1.18%) ETL
6 1 (1.18%) Business Intelligence
6 1 (1.18%) Project Management
6 1 (1.18%) Programme Management
6 1 (1.18%) Change Management
6 1 (1.18%) Service Management
6 1 (1.18%) Release Management
6 1 (1.18%) System Testing
Programming Languages
1 9 (10.59%) SQL
2 1 (1.18%) T-SQL
Qualifications
1 7 (8.24%) MCP
2 3 (3.53%) Microsoft Certification
3 2 (2.35%) Degree
3 2 (2.35%) A+ Certification
3 2 (2.35%) MCSE
4 1 (1.18%) SC Cleared
4 1 (1.18%) DV Cleared
4 1 (1.18%) Security Cleared
Quality Assurance & Compliance
1 13 (15.29%) SLA
2 2 (2.35%) ISO/IEC 27001
3 1 (1.18%) PCI DSS
System Software
1 47 (55.29%) Active Directory
2 18 (21.18%) VMware Infrastructure
3 6 (7.06%) Hyper-V
4 5 (5.88%) vSphere
5 4 (4.71%) VMware Workstation
6 3 (3.53%) XenApp
7 2 (2.35%) Terminal Services
8 1 (1.18%) Microsoft Virtual Server
Systems Management
1 5 (5.88%) SCCM
2 2 (2.35%) WSUS
2 2 (2.35%) Backup Exec
3 1 (1.18%) Systems Management Server (SMS)
3 1 (1.18%) OpenView Configuration Management
Vendors
1 37 (43.53%) Microsoft
2 25 (29.41%) VMware
3 19 (22.35%) Citrix
4 15 (17.65%) Apple
5 8 (9.41%) HP
6 5 (5.88%) Cisco
6 5 (5.88%) Avaya
7 3 (3.53%) McAfee
7 3 (3.53%) Dell
8 2 (2.35%) Veeam
8 2 (2.35%) LANDesk
8 2 (2.35%) Symantec
9 1 (1.18%) SAP
9 1 (1.18%) Sophos
9 1 (1.18%) NetApp
9 1 (1.18%) Nortel
9 1 (1.18%) Draytek
9 1 (1.18%) NETGEAR
9 1 (1.18%) Kaspersky
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