The first table below looks at the demand for the 2nd Line Support Technician role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support Technician in their job title over the 3 months to 23 July 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles currently tracked.

Location
3 months to
23 Jul 2014
Same period 2013 Same period 2012
Second Line Support Technician
Rank 854 853 861
Rank change year-on-year
-1 +8
Permanent jobs requiring a 2nd Line Support Technician 50 22 30
As % of all permanent IT jobs located in the UK 0.043% 0.020% 0.025%
As % of the Job Titles category 0.046% 0.021% 0.027%
Number of salaries quoted 35 21 28
Average salary £27,000 £22,500 £23,500
Average salary % change year-on-year
+20.00% -4.25%
90% offered a salary of more than £18,500 £21,500 £21,050
10% offered a salary of more than £32,500 £30,000 £26,650
UK excluding London average salary £25,000 £22,500 £23,000
% change year-on-year
+11.11% -2.17%
Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
109819 102628 112165
As % of all permanent IT jobs located in the UK 94.44% 94.27% 95.11%
Number of salaries quoted 89750 85116 96213
Average salary £45,000 £42,500 £42,500
Average salary % change year-on-year
+5.88% -
90% offered a salary of more than £26,500 £26,500 £27,500
10% offered a salary of more than £70,000 £70,000 £67,500
UK excluding London average salary £40,000 £38,500 £38,500
% change year-on-year
+3.89% -

2nd Line Support Technician
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing 2nd Line Support Technician in the job title within the UK as a proportion of the total demand within the Job Titles category.

2nd Line Support Technician Jobs Demand Trend in the UK

2nd Line Support Technician
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support Technician within the UK.

2nd Line Support Technician Salary Trend in the UK

2nd Line Support Technician
Salary Histogram

This chart provides a salary histogram for IT jobs citing 2nd Line Support Technician over the 3 months to 23 July 2014 within the UK.

2nd Line Support Technician Salary Histogram in the UK

2nd Line Support Technician
Top 29 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support Technician within the UK over the 3 months to 23 July 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -9 49 £27,000 +20.00% 7
South East +2 16 £24,000 -4.00% 3
East of England -3 16 £30,000 +39.53% 2
Maidenhead - 12 - -
Berkshire - 12 - - 1
London -22 10 £32,500 +19.26%
Hertfordshire - 9 £29,250 - 2
City of London - 7 £32,500 -
Essex - 7 £32,000 -
West Yorkshire - 6 £18,500 -
Yorkshire - 6 £18,500 -
Brentwood - 4 £32,000 -
Hampshire +2 3 £24,000 -14.66% 1
Basingstoke - 3 £24,000 -
Watford - 2 £22,000 - 1
Colchester - 2 £21,500 -
North West +4 1 £21,500 -2.27% 1
Chester +2 1 £21,500 +7.50% 1
Cheshire -5 1 £21,500 -2.27% 1
Wales - 1 - -
West Wales - 1 - -
Berkhamsted - 1 £25,000 -
Mirfield - 1 £18,500 -
Potters Bar - 1 £32,500 -
Southend-on-Sea - 1 £25,000 -
Swansea - 1 - -
High Wycombe - 1 £28,500 -
Leeds - 1 £24,000 -
Buckinghamshire - 1 £28,500 -

2nd Line Support Technician
Top 30 Related IT Skills

For the 6 months to 23 July 2014, IT jobs within the UK that cited 2nd Line Support Technician in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support Technician in their job title.

1 72 (73.47%) Windows
2 38 (38.78%) MS Office
2 38 (38.78%) Active Directory
2 38 (38.78%) Microsoft
3 32 (32.65%) Windows Server 2008
4 30 (30.61%) VMware
5 29 (29.59%) Windows 7
6 25 (25.51%) Windows Server 2003
7 24 (24.49%) MS Exchange
8 23 (23.47%) MS Excel
8 23 (23.47%) Windows XP
9 20 (20.41%) Citrix
10 17 (17.35%) Finance
11 16 (16.33%) ITIL
12 15 (15.31%) TCP/IP
12 15 (15.31%) SLA
13 13 (13.27%) Microsoft Certification
13 13 (13.27%) DNS
14 12 (12.24%) Service Delivery
15 11 (11.22%) Cisco
15 11 (11.22%) SQL
16 10 (10.20%) IP Telephony
16 10 (10.20%) XenApp
17 9 (9.18%) VMware Infrastructure
17 9 (9.18%) Telecoms
18 8 (8.16%) Local Government
18 8 (8.16%) VLAN
18 8 (8.16%) ISO 9001
18 8 (8.16%) HP
18 8 (8.16%) Internet

2nd Line Support Technician
Top Related IT Skills by Category

For the 6 months to 23 July 2014, IT jobs within the UK that cited 2nd Line Support Technician in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support Technician in their job title. Up to 20 skills are shown per category.

Application Platforms
1 24 (24.49%) MS Exchange
2 8 (8.16%) Exchange Server 2010
3 6 (6.12%) Exchange Server 2003
4 4 (4.08%) Exchange Server 2007
4 4 (4.08%) Blackberry Enterprise Server
5 3 (3.06%) Exchange Server 2013
Applications
1 38 (38.78%) MS Office
2 23 (23.47%) MS Excel
Business Applications
1 1 (1.02%) assyst
Communications & Networking
1 15 (15.31%) TCP/IP
2 13 (13.27%) DNS
3 10 (10.20%) IP Telephony
4 8 (8.16%) VLAN
4 8 (8.16%) Internet
5 7 (7.14%) Firewall
5 7 (7.14%) DHCP
6 6 (6.12%) Network Security
7 4 (4.08%) VPN
7 4 (4.08%) ADSL
8 2 (2.04%) LAN
8 2 (2.04%) VoIP
8 2 (2.04%) WAN
8 2 (2.04%) Ethernet
8 2 (2.04%) 3G
9 1 (1.02%) MPLS
9 1 (1.02%) Wireless
9 1 (1.02%) IPsec
9 1 (1.02%) SSL
9 1 (1.02%) SAN
Database & Business Intelligence
1 3 (3.06%) SQL Server
2 2 (2.04%) MySQL
3 1 (1.02%) SQL Server 2005
3 1 (1.02%) SQL Server 2008
3 1 (1.02%) SQL Server 2012
Development Applications
1 1 (1.02%) MSI
General
1 17 (17.35%) Finance
2 9 (9.18%) Telecoms
3 8 (8.16%) Local Government
4 4 (4.08%) Legal
5 1 (1.02%) Advertising
5 1 (1.02%) Law
Miscellaneous
1 8 (8.16%) Kindle
2 6 (6.12%) Fat Client
2 6 (6.12%) Thin Client
3 5 (5.10%) Blackberry
4 4 (4.08%) Management Information System
4 4 (4.08%) VLE
5 3 (3.06%) iPhone
6 2 (2.04%) iPad
7 1 (1.02%) iSeries
7 1 (1.02%) Mobile App
7 1 (1.02%) Video Conferencing
7 1 (1.02%) FMCG
7 1 (1.02%) EPoS
7 1 (1.02%) NHS
7 1 (1.02%) PDA
7 1 (1.02%) CCTV
7 1 (1.02%) Ergonomics
7 1 (1.02%) Computer Science
7 1 (1.02%) AS400
7 1 (1.02%) Clustering
Operating Systems
1 72 (73.47%) Windows
2 32 (32.65%) Windows Server 2008
3 29 (29.59%) Windows 7
4 25 (25.51%) Windows Server 2003
5 23 (23.47%) Windows XP
6 8 (8.16%) Windows Server 2012
7 5 (5.10%) UNIX
8 4 (4.08%) Windows 2000 Server
9 3 (3.06%) Windows 8
9 3 (3.06%) Android
9 3 (3.06%) Linux
10 2 (2.04%) Apple iOS
11 1 (1.02%) Mac OS
11 1 (1.02%) Windows NT
11 1 (1.02%) Mac OS X
11 1 (1.02%) Windows Mobile
11 1 (1.02%) Windows Vista
Processes & Methodologies
1 16 (16.33%) ITIL
2 12 (12.24%) Service Delivery
3 4 (4.08%) CRM
4 3 (3.06%) Project Management
4 3 (3.06%) Service Management
4 3 (3.06%) Software Deployment
5 2 (2.04%) Data Protection
5 2 (2.04%) Disaster Recovery
6 1 (1.02%) Migration
6 1 (1.02%) Information Management
6 1 (1.02%) Incident Management
6 1 (1.02%) Load Balancing
6 1 (1.02%) Information Governance
6 1 (1.02%) Mobile Device Management
6 1 (1.02%) Service Desk Management
Programming Languages
1 11 (11.22%) SQL
2 2 (2.04%) VBA
3 1 (1.02%) PowerShell
3 1 (1.02%) PHP
Qualifications
1 13 (13.27%) Microsoft Certification
2 6 (6.12%) ITIL Certification
2 6 (6.12%) MCP
3 4 (4.08%) CCNA
3 4 (4.08%) Cisco Certification
4 3 (3.06%) MCSE
4 3 (3.06%) Degree
5 2 (2.04%) MCITP
6 1 (1.02%) SC Cleared
6 1 (1.02%) Security Cleared
6 1 (1.02%) CCSA
6 1 (1.02%) CCSE
Quality Assurance & Compliance
1 15 (15.31%) SLA
2 8 (8.16%) ISO 9001
3 2 (2.04%) QA
System Software
1 38 (38.78%) Active Directory
2 10 (10.20%) XenApp
3 9 (9.18%) VMware Infrastructure
4 7 (7.14%) vSphere
5 6 (6.12%) Microsoft App-V
6 5 (5.10%) XenDesktop
7 4 (4.08%) VMware ESXi
8 2 (2.04%) Hyper-V
9 1 (1.02%) Terminal Services
9 1 (1.02%) VMware ESX
9 1 (1.02%) XenServer
9 1 (1.02%) UAG
Systems Management
1 7 (7.14%) SCCM
2 4 (4.08%) Norton AntiVirus
2 4 (4.08%) Backup Exec
3 1 (1.02%) WSUS
3 1 (1.02%) Sysprep
3 1 (1.02%) McAfee ePO
Vendors
1 38 (38.78%) Microsoft
2 30 (30.61%) VMware
3 20 (20.41%) Citrix
4 11 (11.22%) Cisco
5 8 (8.16%) HP
6 4 (4.08%) Symantec
6 4 (4.08%) McAfee
6 4 (4.08%) Northgate
7 3 (3.06%) Apple
8 2 (2.04%) Sage
8 2 (2.04%) Sophos
8 2 (2.04%) Dell
8 2 (2.04%) Nortel
8 2 (2.04%) Avaya
8 2 (2.04%) Veritas
8 2 (2.04%) WatchGuard
9 1 (1.02%) Draytek
9 1 (1.02%) Kaspersky
9 1 (1.02%) Veeam
9 1 (1.02%) Acronis
Stafford, Staffordshire
Capita Resourcing - IT Resourcing
Salary: £28000 - £32000 per annum + BENEFITS
Posted: 8 hours ago
Winchester, Hampshire
Hot Rec
Salary: £22k - 26k per year
Posted: 13 hours ago
St. Albans, Hertfordshire
Oscar Associates (UK) Ltd
Salary: £25000 - £35000 per annum + Benefits
Posted: Yesterday
Ashford, Middlesex
Oscar Associates (UK) Ltd
Salary: £26000 - £30000 per annum + Benefits
Posted: 5 days ago
Chester
Applause IT Innovation
Salary: £20000 - £23000 per annum + Includes Car/Allowance+bens
Posted: 9 days ago
Watford
Hays IT - Uk Posting account
Salary: £20000.00 - £24000.00 per annum
Posted: 12 days ago