The table below looks at the statistics for the 2nd Line Support Technician role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support Technician in their job title over the 3 months to 16 September 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
16 Sep 2014
Same period 2013 Same period 2012
Second Line Support Technician
Rank 836 848 871
Rank change year-on-year
+12 +23
Permanent jobs requiring a 2nd Line Support Technician 51 25 30
As % of all permanent IT jobs located in the UK 0.045% 0.024% 0.025%
As % of the Job Titles category 0.047% 0.025% 0.027%
Number of salaries quoted 41 24 24
Average salary £27,500 £23,750 £21,500
Average salary % change year-on-year
+15.78% +10.46%
90% offered a salary of more than £20,000 £21,500 £20,000
10% offered a salary of more than £32,500 £30,250 £26,000
UK excluding London average salary £26,750 £24,000 £21,000
% change year-on-year
+11.45% +14.28%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
107735 100235 112120
As % of all permanent IT jobs located in the UK 94.42% 94.28% 95.13%
Number of salaries quoted 87213 83254 95688
Average salary £45,000 £42,500 £42,500
Average salary % change year-on-year
+5.88% -
90% offered a salary of more than £26,500 £26,500 £26,500
10% offered a salary of more than £70,000 £69,000 £70,000
UK excluding London average salary £40,000 £39,800 £38,500
% change year-on-year
+0.50% +3.37%

2nd Line Support Technician
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing 2nd Line Support Technician in the job title within the UK as a proportion of the total demand within the Job Titles category.

2nd Line Support Technician Jobs Demand Trend in the UK

2nd Line Support Technician
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support Technician within the UK.

2nd Line Support Technician Salary Trend in the UK

2nd Line Support Technician
Salary Histogram

This chart provides a salary histogram for IT jobs citing 2nd Line Support Technician over the 3 months to 16 September 2014 within the UK.

2nd Line Support Technician Salary Histogram in the UK

2nd Line Support Technician
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support Technician within the UK over the 3 months to 16 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +4 49 £27,500 +15.78% 10
South East -15 16 £27,500 +14.58% 5
East of England -14 14 £28,500 +32.55%
Hertfordshire - 12 £28,500 -
Berkshire +9 10 £27,500 +14.58% 1
Maidenhead - 7 - -
North West - 6 £21,250 - 1
London -16 5 £32,500 +38.29% 1
Cheshire - 5 £21,500 -
Hampshire -7 4 £22,500 -3.22% 1
Yorkshire -37 4 £18,750 -1.31%
Basingstoke -2 3 £24,000 +6.66%
West Yorkshire -27 3 £18,500 -19.56%
Stevenage - 3 £28,500 -
City of London - 3 £32,500 - 1
Reading +2 2 £28,750 +19.79% 1
South West -21 2 £27,500 +10.00% 2
West Midlands - 2 £30,000 - 1
Runcorn - 2 £21,500 -
Stafford - 2 £30,000 -
Staffordshire - 2 £30,000 -
Oxford +10 1 £26,000 +4.00%
Oxfordshire +5 1 £26,000 +4.00%
Cambridgeshire -2 1 £18,500 -13.95%
Surrey -5 1 £27,500 - 1
Somerset - 1 £32,500 - 1
North Yorkshire - 1 £20,000 -
Essex - 1 £32,000 -
Gloucestershire - 1 £22,500 - 1
Portsmouth - 1 £21,000 - 1

2nd Line Support Technician
Top 30 Related IT Skills

For the 6 months to 16 September 2014, IT jobs within the UK that cited 2nd Line Support Technician in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support Technician in their job title.

1 85 (77.98%) Windows
2 51 (46.79%) MS Office
3 43 (39.45%) Microsoft
4 41 (37.61%) Windows 7
5 39 (35.78%) Active Directory
6 36 (33.03%) Windows Server 2008
7 31 (28.44%) VMware
8 27 (24.77%) Windows XP
9 26 (23.85%) Windows Server 2003
10 25 (22.94%) MS Excel
11 20 (18.35%) MS Exchange
11 20 (18.35%) ITIL
11 20 (18.35%) Citrix
12 17 (15.60%) Service Delivery
12 17 (15.60%) Finance
12 17 (15.60%) TCP/IP
13 15 (13.76%) SLA
14 14 (12.84%) SQL
15 13 (11.93%) DNS
16 11 (10.09%) Microsoft Certification
16 11 (10.09%) Telecoms
16 11 (10.09%) VMware Infrastructure
17 10 (9.17%) Cisco
17 10 (9.17%) Windows Server 2012
18 9 (8.26%) Internet
18 9 (8.26%) VLAN
18 9 (8.26%) Firewall
19 8 (7.34%) IP Telephony
19 8 (7.34%) Local Government
19 8 (7.34%) HP

2nd Line Support Technician
Top Related IT Skills by Category

For the 6 months to 16 September 2014, IT jobs within the UK that cited 2nd Line Support Technician in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support Technician in their job title. Up to 20 skills are shown per category.

Application Platforms
1 20 (18.35%) MS Exchange
2 5 (4.59%) Exchange Server 2010
2 5 (4.59%) Exchange Server 2007
2 5 (4.59%) Exchange Server 2003
3 2 (1.83%) Blackberry Enterprise Server
3 2 (1.83%) Exchange Server 2013
Applications
1 51 (46.79%) MS Office
2 25 (22.94%) MS Excel
Business Applications
1 1 (0.92%) assyst
Cloud Services
1 2 (1.83%) Office 365
Communications & Networking
1 17 (15.60%) TCP/IP
2 13 (11.93%) DNS
3 9 (8.26%) Internet
3 9 (8.26%) VLAN
3 9 (8.26%) Firewall
4 8 (7.34%) IP Telephony
5 6 (5.50%) Network Security
5 6 (5.50%) DHCP
5 6 (5.50%) WAN
5 6 (5.50%) LAN
6 5 (4.59%) VPN
7 4 (3.67%) ADSL
8 3 (2.75%) VoIP
9 2 (1.83%) SMTP
9 2 (1.83%) Ethernet
9 2 (1.83%) SSL
9 2 (1.83%) LDAP
9 2 (1.83%) 3G
10 1 (0.92%) Fibre Channel
10 1 (0.92%) SAN
Database & Business Intelligence
1 3 (2.75%) SQL Server
2 2 (1.83%) MySQL
3 1 (0.92%) SQL Server 2008
3 1 (0.92%) SQL Server 2012
3 1 (0.92%) SQL Server 2005
Development Applications
1 1 (0.92%) MSI
General
1 17 (15.60%) Finance
2 11 (10.09%) Telecoms
3 8 (7.34%) Local Government
4 1 (0.92%) Law
4 1 (0.92%) Legal
Libraries, Frameworks & Software Standards
1 1 (0.92%) XML
1 1 (0.92%) XSLT
1 1 (0.92%) HTML
Miscellaneous
1 8 (7.34%) Kindle
2 6 (5.50%) Fat Client
2 6 (5.50%) Thin Client
3 4 (3.67%) VLE
3 4 (3.67%) Management Information System
3 4 (3.67%) iPhone
4 3 (2.75%) iPad
4 3 (2.75%) Blackberry
5 2 (1.83%) Computer Science
5 2 (1.83%) Video Conferencing
6 1 (0.92%) Mobile App
6 1 (0.92%) iSeries
6 1 (0.92%) PDA
6 1 (0.92%) FMCG
6 1 (0.92%) AS400
6 1 (0.92%) Clustering
Operating Systems
1 85 (77.98%) Windows
2 41 (37.61%) Windows 7
3 36 (33.03%) Windows Server 2008
4 27 (24.77%) Windows XP
5 26 (23.85%) Windows Server 2003
6 10 (9.17%) Windows Server 2012
7 4 (3.67%) UNIX
7 4 (3.67%) Windows 8
8 2 (1.83%) Windows Vista
8 2 (1.83%) Linux
8 2 (1.83%) Android
9 1 (0.92%) Mac OS
9 1 (0.92%) Apple iOS
9 1 (0.92%) Mac OS X
9 1 (0.92%) Windows NT
9 1 (0.92%) Windows Mobile
Processes & Methodologies
1 20 (18.35%) ITIL
2 17 (15.60%) Service Delivery
3 8 (7.34%) Coaching
4 4 (3.67%) Project Management
4 4 (3.67%) Kalman Filter
5 3 (2.75%) Software Deployment
5 3 (2.75%) CRM
5 3 (2.75%) Service Management
6 2 (1.83%) Data Protection
7 1 (0.92%) Service Desk Management
7 1 (0.92%) Information Governance
7 1 (0.92%) Information Management
7 1 (0.92%) Load Balancing
7 1 (0.92%) Incident Management
7 1 (0.92%) Disaster Recovery
Programming Languages
1 14 (12.84%) SQL
2 2 (1.83%) VBA
3 1 (0.92%) PowerShell
Qualifications
1 11 (10.09%) Microsoft Certification
2 7 (6.42%) MCP
3 6 (5.50%) ITIL Certification
4 4 (3.67%) Degree
4 4 (3.67%) CCNA
4 4 (3.67%) Cisco Certification
5 1 (0.92%) MCSE
5 1 (0.92%) SC Cleared
5 1 (0.92%) Security Cleared
5 1 (0.92%) CCSE
5 1 (0.92%) CCSA
Quality Assurance & Compliance
1 15 (13.76%) SLA
2 8 (7.34%) ISO 9001
3 2 (1.83%) QA
System Software
1 39 (35.78%) Active Directory
2 11 (10.09%) VMware Infrastructure
3 8 (7.34%) XenApp
4 7 (6.42%) vSphere
5 5 (4.59%) Microsoft App-V
6 4 (3.67%) XenDesktop
7 3 (2.75%) Hyper-V
8 2 (1.83%) Terminal Services
8 2 (1.83%) VMware ESXi
9 1 (0.92%) XenServer
9 1 (0.92%) UAG
9 1 (0.92%) VMware ESX
Systems Management
1 7 (6.42%) SCCM
2 5 (4.59%) Backup Exec
3 4 (3.67%) WSUS
3 4 (3.67%) Norton AntiVirus
4 1 (0.92%) Sysprep
4 1 (0.92%) McAfee ePO
Vendors
1 43 (39.45%) Microsoft
2 31 (28.44%) VMware
3 20 (18.35%) Citrix
4 10 (9.17%) Cisco
5 8 (7.34%) HP
6 6 (5.50%) Apple
7 5 (4.59%) Symantec
8 4 (3.67%) Northgate
8 4 (3.67%) McAfee
9 3 (2.75%) Veeam
9 3 (2.75%) LANDesk
10 2 (1.83%) WatchGuard
10 2 (1.83%) Draytek
10 2 (1.83%) Sophos
10 2 (1.83%) Sage
10 2 (1.83%) Veritas
10 2 (1.83%) Avaya
10 2 (1.83%) Dell
10 2 (1.83%) Nortel
10 2 (1.83%) Kaspersky
Manchester, Lancashire
Oscar Associates (UK) Ltd
Salary: £20000 - £25000 per annum
Posted: 11 hours ago
Portsmouth, Hampshire
Spectrum IT Recruitment (South) Ltd
Salary: £20000 - £22000 per annum
Posted: Yesterday
Lancing, West Sussex
Talent Spa
Salary: £13k - 19k per year
Posted: Yesterday
City, London
Coal IT Services
Salary: From £30,000 to £35,000 per annum + Bonus & Excellent Benefits Package
Posted: 4 days ago
Dorking, Surrey
Oscar Associates (UK) Ltd
Salary: £26000 - £30000 per annum + Benefits
Posted: 4 days ago
Stratford-Upon-Avon, Warwickshire
Senitor Associates
Salary: £24000 per annum + great company!
Posted: 5 days ago
Reading, Berkshire
Oscar Associates (UK) Ltd
Salary: £28000 - £30000 per annum + Excellent Benefits
Posted: 6 days ago
Cheltenham
Opus Recruitment Solutions Ltd
Salary: £21000 - £24000 per annum
Posted: 22 days ago
Taunton
Capita - ITIN
Salary: £25000 - £35000 per annum
Posted: 25 days ago
Kent
EVAK Technologies Ltd
Salary: From £25,000 to £30,000 per annum
Posted: 26 days ago