The first table below looks at the demand for the 2nd Line Support Technician role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support Technician in their job title over the 3 months to 24 May 2013 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles currently tracked.

Location
3 months to
24 May 2013
Same period 2012 Same period 2011
Second Line Support Technician
Rank 831 875 851
Rank change year-on-year
+44 -24
Permanent jobs requiring a 2nd Line Support Technician 31 24 30
As % of all permanent IT jobs located in the UK 0.029% 0.020% 0.024%
As % of the Job Titles category 0.030% 0.021% 0.026%
Number of salaries quoted 30 23 28
Average salary £22,500 £30,000 £23,500
Average salary % change year-on-year
-25.00% +27.65%
90% offered a salary of more than £20,000 £20,080 £20,000
10% offered a salary of more than £26,300 £30,000 £29,800
UK excluding London average salary £22,500 £22,500 £22,500
All Job Titles
UK
Permanent IT job ads with a match in the
Job Titles category
102035 114410 117207
As % of all permanent IT jobs located in the UK 94.41% 94.80% 94.20%
Number of salaries quoted 84835 98106 99148
Average salary £42,500 £42,500 £42,500
90% offered a salary of more than £26,500 £27,500 £26,500
10% offered a salary of more than £67,500 £72,500 £70,000
UK excluding London average salary £38,000 £38,000 £37,500
% change year-on-year
- +1.33%

2nd Line Support Technician
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing 2nd Line Support Technician within the UK as a proportion of the total demand within the Job Titles category.

2nd Line Support Technician Jobs Demand Trend

2nd Line Support Technician
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support Technician within the UK.

2nd Line Support Technician Salary Trend

2nd Line Support Technician
Salary Histogram

This chart provides a salary histogram for IT jobs citing 2nd Line Support Technician over the 3 months to 24 May 2013 within the UK.

2nd Line Support Technician Salary Histogram

2nd Line Support Technician
Top 24 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support Technician within the UK over the 3 months to 24 May 2013. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
England +33 31 £22,500 -25.00%
South West - 11 £25,000 -
North West +10 9 £22,000 -2.22%
Wiltshire - 7 £25,000 -
Merseyside - 5 £20,000 -
Liverpool - 5 £20,000 -
Cheshire - 4 £22,000 -
London +41 3 £26,000 -13.33%
South East +7 3 £29,000 +7.40%
West Midlands -18 3 £23,250 +25.67%
Staffordshire - 3 £23,250 -
Dorset - 3 £26,000 -
Surrey +8 2 £29,000 -7.93%
East of England - 2 £21,750 -
Daresbury - 1 £22,000 -
Suffolk - 1 £22,000 -
Devon - 1 £21,500 -
Berkshire - 1 £21,000 -
Bedfordshire - 1 £21,500 -
Luton - 1 £21,500 -
Ipswich - 1 £22,000 -
Harrow - 1 £26,000 -
Exeter - 1 £21,500 -
Chester - 1 £20,000 -

2nd Line Support Technician
Top 30 Related IT Skills

For the 6 months to 24 May 2013, IT jobs within the UK that cited 2nd Line Support Technician in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support Technician in their job title.

1 53 (79.10%) Microsoft
2 52 (77.61%) Windows
3 29 (43.28%) MS Office
3 29 (43.28%) Active Directory
4 26 (38.81%) ITIL
5 24 (35.82%) MS Excel
6 22 (32.84%) Microsoft Certification
7 20 (29.85%) Windows XP
8 19 (28.36%) MCP
9 17 (25.37%) Windows Vista
10 16 (23.88%) VMware
10 16 (23.88%) MS Exchange
10 16 (23.88%) Citrix
11 14 (20.90%) TCP/IP
12 13 (19.40%) ITIL Certification
12 13 (19.40%) Windows Server 2003
12 13 (19.40%) Firewall
13 12 (17.91%) Degree
13 12 (17.91%) VMware Infrastructure
14 11 (16.42%) Exchange Server 2010
14 11 (16.42%) LAN
14 11 (16.42%) SharePoint
14 11 (16.42%) SLA
14 11 (16.42%) MCSE
15 10 (14.93%) SQL Server
15 10 (14.93%) Service Delivery
15 10 (14.93%) Hyper-V
15 10 (14.93%) Windows Server 2008
15 10 (14.93%) Exchange Server 2007
16 9 (13.43%) Computer Science

2nd Line Support Technician
Top Related IT Skills by Category

For the 6 months to 24 May 2013, IT jobs within the UK that cited 2nd Line Support Technician in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support Technician in their job title. Up to 20 skills are shown per category.

Application Development
1 5 (7.463%) HTML
Application Platforms
1 16 (23.88%) MS Exchange
2 11 (16.42%) Exchange Server 2010
2 11 (16.42%) SharePoint
3 10 (14.93%) Exchange Server 2007
4 9 (13.43%) Exchange Server 2003
5 6 (8.955%) Blackberry Enterprise Server
6 5 (7.463%) IIS
7 1 (1.493%) Lync
7 1 (1.493%) GroupWise
Applications
1 29 (43.28%) MS Office
2 24 (35.82%) MS Excel
3 1 (1.493%) MS PowerPoint
3 1 (1.493%) Office 365
Communications & Networking
1 14 (20.90%) TCP/IP
2 13 (19.40%) Firewall
3 11 (16.42%) LAN
4 9 (13.43%) VPN
5 7 (10.45%) DNS
6 6 (8.955%) Wi-Fi
6 6 (8.955%) DHCP
7 5 (7.463%) WAN
7 5 (7.463%) Intranet
8 4 (5.970%) BSS
9 1 (1.493%) Cisco ASA
9 1 (1.493%) iSCSI
9 1 (1.493%) NAS
9 1 (1.493%) SMTP
9 1 (1.493%) VoIP
9 1 (1.493%) ADSL
9 1 (1.493%) LDAP
9 1 (1.493%) SAN
Database & Business Intelligence
1 10 (14.93%) SQL Server
General
1 7 (10.45%) Back Office
2 5 (7.463%) Legal
3 3 (4.478%) Telecoms
4 1 (1.493%) Retail
4 1 (1.493%) Finance
Miscellaneous
1 9 (13.43%) Computer Science
2 7 (10.45%) Blackberry
2 7 (10.45%) Data Extraction
3 6 (8.955%) iPad
4 4 (5.970%) Firmware
5 3 (4.478%) Mathematics
6 2 (2.985%) Management Information System
7 1 (1.493%) Fat Client
7 1 (1.493%) Thin Client
Operating Systems
1 52 (77.61%) Windows
2 20 (29.85%) Windows XP
3 17 (25.37%) Windows Vista
4 13 (19.40%) Windows Server 2003
5 10 (14.93%) Windows Server 2008
6 8 (11.94%) Linux
7 7 (10.45%) UNIX
8 6 (8.955%) Windows 7
9 3 (4.478%) Android
9 3 (4.478%) Windows 8
10 1 (1.493%) NetWare
Processes & Methodologies
1 26 (38.81%) ITIL
2 10 (14.93%) Service Delivery
3 7 (10.45%) CRM
3 7 (10.45%) Data Management
3 7 (10.45%) Document Management
4 3 (4.478%) Incident Management
5 2 (2.985%) Business Development
6 1 (1.493%) Problem Management
6 1 (1.493%) Risk Analysis
6 1 (1.493%) Time Management
6 1 (1.493%) ITIL V3
6 1 (1.493%) ITIL V2
6 1 (1.493%) Continuous Improvement
6 1 (1.493%) Root Cause Analysis
6 1 (1.493%) Software Distribution
6 1 (1.493%) Service Management
Programming Languages
1 7 (10.45%) SQL
Qualifications
1 22 (32.84%) Microsoft Certification
2 19 (28.36%) MCP
3 13 (19.40%) ITIL Certification
4 12 (17.91%) Degree
5 11 (16.42%) MCSE
6 7 (10.45%) MCSA
6 7 (10.45%) MCITP
7 6 (8.955%) A+ Certification
8 3 (4.478%) Network+ Certification
Quality Assurance & Compliance
1 11 (16.42%) SLA
System Software
1 29 (43.28%) Active Directory
2 12 (17.91%) VMware Infrastructure
3 10 (14.93%) Hyper-V
4 7 (10.45%) Terminal Services
5 1 (1.493%) vSphere
5 1 (1.493%) XenApp
Vendors
1 53 (79.10%) Microsoft
2 16 (23.88%) VMware
2 16 (23.88%) Citrix
3 6 (8.955%) Sage
4 5 (7.463%) Cisco
4 5 (7.463%) Avaya
5 3 (4.478%) Apple
6 2 (2.985%) HP
7 1 (1.493%) Dell
7 1 (1.493%) Novell
Stoke-On-Trent, Staffordshire
A Windows Server 2003 / 2008, MS Office, Active Directory 2nd Line IT Support, IT Technician is required to join this growing organisation. The Windows Server 2003 / 2008, MS...
Oscar Associates (UK) Ltd
Salary: £22000 - £26000 per annum
Posted: 22 May 2013
Worcester, Worcestershire
A Windows Server 2003 / 2008, MS Office, Active Directory 2nd Line IT Support, IT Technician is required to join this growing organisation. The Windows Server 2003 / 2008, MS...
Oscar Associates (UK) Ltd
Salary: £22000 - £28000 per annum
Posted: 22 May 2013
Lincoln, Lincolnshire
2nd Line Support, IT Technician - Urgent - Gainsborough, Lincoln, Market Rasen, Lincolnshire - Windows XP / 7, Exchange 2010, Active Directory, Windows Server 2003 / 2008, Networking, Backup Exec, ARCserve, ITIL - £22,...
Oscar Associates (UK) Ltd
Salary: £22000 - £27000 per annum
Posted: 22 May 2013
Cheltenham, Gloucestershire
A Windows XP / 7, Server 2008, Exchange 2010, VMware, Networking, Firewalls 2nd Line IT Support Technician is required to join a growing IT organisation... The Windows XP / 7,...
Oscar Associates (UK) Ltd
Salary: £20000 - £23000 per annum + Benefits
Posted: 20 May 2013
Salford, North West
Below is a list of the current technologies and skills they are looking for in this position, there is an option to develop and work with Cisco technologies...
Mint
Salary: £18000 - £22000 per annum + Negotiable on Experience
Posted: 21 May 2013