The first table below looks at the demand for the 2nd Line Support Technician role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support Technician in their job title over the 3 months to 24 April 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles currently tracked.

Location
3 months to
24 Apr 2014
Same period 2013 Same period 2012
Second Line Support Technician
Rank 855 848 873
Rank change year-on-year
-7 +25
Permanent jobs requiring a 2nd Line Support Technician 48 43 34
As % of all permanent IT jobs located in the UK 0.040% 0.039% 0.027%
As % of the Job Titles category 0.043% 0.041% 0.029%
Number of salaries quoted 39 38 33
Average salary £22,250 £22,875 £26,000
Average salary % change year-on-year
-2.73% -12.01%
90% offered a salary of more than £19,000 £20,700 £18,700
10% offered a salary of more than £32,050 £26,800 £30,000
UK excluding London average salary £22,000 £22,500 £21,000
% change year-on-year
-2.22% +7.14%
Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
112468 104615 118208
As % of all permanent IT jobs located in the UK 94.52% 94.70% 94.82%
Number of salaries quoted 91225 86993 101313
Average salary £45,000 £42,500 £42,500
Average salary % change year-on-year
+5.88% -
90% offered a salary of more than £27,000 £26,500 £27,000
10% offered a salary of more than £70,000 £70,000 £67,500
UK excluding London average salary £40,000 £38,000 £38,000
% change year-on-year
+5.26% -

2nd Line Support Technician
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing 2nd Line Support Technician in the job title within the UK as a proportion of the total demand within the Job Titles category.

2nd Line Support Technician Jobs Demand Trend in the UK

2nd Line Support Technician
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support Technician within the UK.

2nd Line Support Technician Salary Trend in the UK

2nd Line Support Technician
Salary Histogram

This chart provides a salary histogram for IT jobs citing 2nd Line Support Technician over the 3 months to 24 April 2014 within the UK.

2nd Line Support Technician Salary Histogram in the UK

2nd Line Support Technician
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support Technician within the UK over the 3 months to 24 April 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Find
Job
Vacancies
England -25 47 £22,500 - 5
London -29 16 £24,919 -4.15% 4
South East -3 11 £25,500 -9.73%
North West +5 5 £22,000 -2.22%
South West -12 5 £22,000 -12.00%
East of England -22 5 £26,500 +20.45%
Oxfordshire - 5 - -
Bromley - 4 £19,000 - 1
City of London -12 3 £32,500 - 2
Merseyside -18 3 £22,000 -2.22%
Liverpool -20 3 £22,000 -2.22%
Leeds - 3 £20,000 - 1
Yorkshire - 3 £20,000 - 1
West Yorkshire - 3 £20,000 - 1
East Sussex - 2 £25,500 -
Essex - 2 £32,000 -
Hampshire - 2 £28,000 -
Brentwood - 2 £32,000 -
Hammersmith - 2 £21,000 -
Surrey +11 1 £40,000 +37.93%
West Midlands +10 1 £23,500 +1.07%
Hertfordshire +7 1 - -
Dorset -7 1 - -
Buckinghamshire -8 1 £25,000 -9.09%
East Midlands -11 1 - -
Wiltshire -17 1 £26,000 +9.47%
Somerset - 1 - -
Lancashire - 1 £22,500 -
Norfolk - 1 £18,500 -
Nottinghamshire - 1 - -

2nd Line Support Technician
Top 30 Related IT Skills

For the 6 months to 24 April 2014, IT jobs within the UK that cited 2nd Line Support Technician in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support Technician in their job title.

1 62 (72.94%) Windows
2 47 (55.29%) Active Directory
3 36 (42.35%) Microsoft
4 34 (40.00%) Windows Server 2008
5 29 (34.12%) Windows 7
6 25 (29.41%) MS Exchange
7 24 (28.24%) MS Office
8 23 (27.06%) Windows Server 2003
9 22 (25.88%) Citrix
10 21 (24.71%) DNS
10 21 (24.71%) VMware
11 18 (21.18%) TCP/IP
11 18 (21.18%) Windows XP
12 17 (20.00%) Microsoft Certification
13 16 (18.82%) SLA
14 15 (17.65%) ITIL
14 15 (17.65%) MS Excel
14 15 (17.65%) Finance
15 13 (15.29%) HP
16 12 (14.12%) Firewall
17 11 (12.94%) Exchange Server 2010
17 11 (12.94%) Windows Server 2012
18 10 (11.76%) XenApp
19 9 (10.59%) Windows 8
19 9 (10.59%) VMware Infrastructure
19 9 (10.59%) DHCP
19 9 (10.59%) MCP
19 9 (10.59%) SQL
20 8 (9.41%) IBM Notes
20 8 (9.41%) VPN

2nd Line Support Technician
Top Related IT Skills by Category

For the 6 months to 24 April 2014, IT jobs within the UK that cited 2nd Line Support Technician in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support Technician in their job title. Up to 20 skills are shown per category.

Application Platforms
1 25 (29.41%) MS Exchange
2 11 (12.94%) Exchange Server 2010
3 8 (9.41%) IBM Notes
3 8 (9.41%) Blackberry Enterprise Server
4 7 (8.24%) Exchange Server 2003
5 5 (5.88%) Exchange Server 2007
5 5 (5.88%) Exchange Server 2013
6 2 (2.35%) SharePoint
7 1 (1.18%) IIS
7 1 (1.18%) SharePoint 2010
7 1 (1.18%) Lync
Applications
1 24 (28.24%) MS Office
2 15 (17.65%) MS Excel
Business Applications
1 1 (1.18%) assyst
1 1 (1.18%) Misys Midas
Communications & Networking
1 21 (24.71%) DNS
2 18 (21.18%) TCP/IP
3 12 (14.12%) Firewall
4 9 (10.59%) DHCP
5 8 (9.41%) VPN
6 6 (7.06%) IP Telephony
7 5 (5.88%) Internet
8 4 (4.71%) VLAN
9 3 (3.53%) WAN
9 3 (3.53%) LAN
10 2 (2.35%) Network Security
10 2 (2.35%) ADSL
11 1 (1.18%) SAN
11 1 (1.18%) Intranet
11 1 (1.18%) SSL
11 1 (1.18%) Ethernet
11 1 (1.18%) Broadband
11 1 (1.18%) VoIP
11 1 (1.18%) Wireless
11 1 (1.18%) IPsec
Database & Business Intelligence
1 3 (3.53%) MySQL
1 3 (3.53%) SQL Server
2 1 (1.18%) SQL Server 2005
2 1 (1.18%) SQL Server 2012
2 1 (1.18%) SQL Server 2008
Development Applications
1 1 (1.18%) MSI
1 1 (1.18%) Team Foundation Server
General
1 15 (17.65%) Finance
2 8 (9.41%) Local Government
3 5 (5.88%) Legal
4 4 (4.71%) Manufacturing
5 2 (2.35%) Telecoms
5 2 (2.35%) Retail
6 1 (1.18%) Pharmaceutical
6 1 (1.18%) Advertising
6 1 (1.18%) Publishing
Libraries, Frameworks & Software Standards
1 2 (2.35%) COM
2 1 (1.18%) Web Services
2 1 (1.18%) XML
2 1 (1.18%) .NET
2 1 (1.18%) ASP.NET Web Forms
Miscellaneous
1 8 (9.41%) Blackberry
2 6 (7.06%) Fat Client
2 6 (7.06%) Thin Client
3 4 (4.71%) VLE
4 2 (2.35%) CCTV
4 2 (2.35%) iPhone
4 2 (2.35%) Kindle
4 2 (2.35%) NHS
5 1 (1.18%) EPoS
5 1 (1.18%) Management Information System
5 1 (1.18%) AS400
5 1 (1.18%) PDA
5 1 (1.18%) iPad
5 1 (1.18%) iSeries
5 1 (1.18%) Mobile App
5 1 (1.18%) Enterprise Software
5 1 (1.18%) Video Conferencing
5 1 (1.18%) Mathematics
5 1 (1.18%) Ergonomics
5 1 (1.18%) Computer Science
Operating Systems
1 62 (72.94%) Windows
2 34 (40.00%) Windows Server 2008
3 29 (34.12%) Windows 7
4 23 (27.06%) Windows Server 2003
5 18 (21.18%) Windows XP
6 11 (12.94%) Windows Server 2012
7 9 (10.59%) Windows 8
8 5 (5.88%) UNIX
8 5 (5.88%) Linux
8 5 (5.88%) Windows 2000 Server
9 2 (2.35%) Android
9 2 (2.35%) Apple iOS
9 2 (2.35%) Mac OS
9 2 (2.35%) Mac OS X
10 1 (1.18%) Windows Vista
Processes & Methodologies
1 15 (17.65%) ITIL
2 8 (9.41%) Service Management
3 6 (7.06%) Service Delivery
4 2 (2.35%) Disaster Recovery
5 1 (1.18%) E-Commerce
5 1 (1.18%) CRM
5 1 (1.18%) Project Management
5 1 (1.18%) Validation
5 1 (1.18%) Migration
5 1 (1.18%) Information Security Management
5 1 (1.18%) Security Management
5 1 (1.18%) MVC
5 1 (1.18%) Information Security
5 1 (1.18%) Software Engineering
5 1 (1.18%) Network Management
5 1 (1.18%) Software Deployment
5 1 (1.18%) Mobile Device Management
5 1 (1.18%) Change Control
5 1 (1.18%) Root Cause Analysis
5 1 (1.18%) ISMS
Programming Languages
1 9 (10.59%) SQL
2 5 (5.88%) PHP
3 1 (1.18%) C
3 1 (1.18%) VBScript
3 1 (1.18%) VBA
3 1 (1.18%) PowerShell
Qualifications
1 17 (20.00%) Microsoft Certification
2 9 (10.59%) MCP
3 5 (5.88%) CCNA
3 5 (5.88%) Cisco Certification
4 4 (4.71%) MCSE
5 3 (3.53%) Degree
6 2 (2.35%) MCITP
6 2 (2.35%) ITIL Certification
7 1 (1.18%) MCSA
7 1 (1.18%) CCSA
7 1 (1.18%) CCSE
7 1 (1.18%) SC Cleared
7 1 (1.18%) Security Cleared
Quality Assurance & Compliance
1 16 (18.82%) SLA
2 2 (2.35%) ISO 9001
3 1 (1.18%) GxP
3 1 (1.18%) 21 CFR Part 11
3 1 (1.18%) GAMP
3 1 (1.18%) GCP
3 1 (1.18%) GMP
3 1 (1.18%) ISO/IEC 27001
3 1 (1.18%) QA
System Software
1 47 (55.29%) Active Directory
2 10 (11.76%) XenApp
3 9 (10.59%) VMware Infrastructure
4 7 (8.24%) Hyper-V
5 6 (7.06%) Microsoft App-V
6 5 (5.88%) XenDesktop
7 4 (4.71%) VMware ESXi
8 2 (2.35%) vSphere
9 1 (1.18%) Terminal Services
9 1 (1.18%) UAG
Systems Management
1 6 (7.06%) SCCM
1 6 (7.06%) OVSD
1 6 (7.06%) OpenView
2 1 (1.18%) Norton AntiVirus
2 1 (1.18%) Backup Exec
Vendors
1 36 (42.35%) Microsoft
2 22 (25.88%) Citrix
3 21 (24.71%) VMware
4 13 (15.29%) HP
5 8 (9.41%) Cisco
5 8 (9.41%) Lotus
6 4 (4.71%) Northgate
6 4 (4.71%) Apple
6 4 (4.71%) Sun
7 2 (2.35%) WatchGuard
7 2 (2.35%) Mitel
7 2 (2.35%) McAfee
7 2 (2.35%) Dell
7 2 (2.35%) IBM
7 2 (2.35%) Avaya
8 1 (1.18%) Sage
8 1 (1.18%) CheckPoint
8 1 (1.18%) Symantec
8 1 (1.18%) Nortel
8 1 (1.18%) SAP
London
Marcus Donald People
Salary: £20000 to £24000 per annum - Overtime
Posted: 1 hour ago
City, London
Oscar Associates (UK) Ltd
Salary: £28000 - £35000 per annum
Posted: 2 days ago
Leeds, West Yorkshire
Mortimer Spinks
Salary: £20000 per annum
Posted: 6 days ago
City of London
Deerfoot IT
Salary: £30000 - £35000 per annum + Benefits
Posted: 7 days ago
Bromley
Capita - ITIN
Salary: £18000.00 - £20000.00 per annum
Posted: 26 days ago