The table below looks at the statistics for the 2nd Line Support Technician role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support Technician in their job title over the 3 months to 28 May 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
28 May 2015
Same period 2014 Same period 2013
Second Line Support Technician
Rank 842 882 873
Rank change year-on-year
+40 -9
Permanent jobs requiring a 2nd Line Support Technician 55 50 30
As % of all permanent IT jobs located in the UK 0.051% 0.041% 0.028%
As % of the Job Titles category 0.054% 0.044% 0.029%
Number of salaries quoted 52 40 29
Average salary £22,000 £25,669 £22,500
Average salary % change year-on-year
-14.29% +14.08%
90% offered a salary of more than £20,000 £19,000 £20,000
10% offered a salary of more than £29,750 £32,500 £26,600
UK excluding London average salary £20,250 £23,750 £22,500
% change year-on-year
-14.73% +5.55%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
102195 114720 103098
As % of all permanent IT jobs located in the UK 94.56% 94.62% 94.63%
Number of salaries quoted 83974 94226 85780
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £26,954 £27,186 £27,000
10% offered a salary of more than £70,000 £67,500 £70,000
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

2nd Line Support Technician
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing 2nd Line Support Technician in the job title within the UK as a proportion of the total demand within the Job Titles category.

2nd Line Support Technician Jobs Demand Trend in the UK

2nd Line Support Technician
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support Technician within the UK.

2nd Line Support Technician Salary Trend in the UK

2nd Line Support Technician
Salary Histogram

This chart provides a salary histogram for IT jobs citing 2nd Line Support Technician over the 3 months to 28 May 2015 within the UK.

2nd Line Support Technician Salary Histogram in the UK

2nd Line Support Technician
Top 27 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support Technician within the UK over the 3 months to 28 May 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +49 55 £22,000 -14.85% 5
London +42 19 £26,000 +0.31% 1
South West +13 18 £20,000 -16.66%
Cornwall +2 12 £20,000 -9.09%
East Midlands +19 7 £20,000 -
South East +13 7 £22,000 -22.80% 1
Oxfordshire +11 6 £22,000 -
City of London +48 4 £26,750 -17.69%
Wiltshire +6 4 £20,125 -22.59%
Nottinghamshire +6 4 £20,000 -
Nottingham +4 4 £20,000 -
Swindon - 4 £20,125 -
West Midlands +2 3 £22,000 -6.38% 1
Stoke-on-Trent - 3 £22,000 -
Staffordshire - 3 £22,000 -
Gloucestershire - 2 £21,500 -
Redruth - 2 £19,000 -
North West +4 1 £22,500 +2.27% 1
Truro - 1 £25,000 -
Cheshire - 1 £22,500 - 1
Northampton - 1 £25,000 -
Cheltenham - 1 £21,500 -
Chester - 1 £22,500 - 1
Hinckley - 1 £25,000 -
Leicestershire - 1 £25,000 -
Northamptonshire - 1 £25,000 -
East Sussex - 1 £25,500 -

2nd Line Support Technician
Top 30 Related IT Skills

For the 6 months to 28 May 2015, IT jobs within the UK that cited 2nd Line Support Technician in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support Technician in their job title.

1 79 (77.45%) Windows
2 57 (55.88%) Active Directory
3 50 (49.02%) MS Exchange
4 38 (37.25%) Microsoft
5 31 (30.39%) TCP/IP
5 31 (30.39%) Windows Server 2008
6 28 (27.45%) VMware
6 28 (27.45%) Blackberry
7 27 (26.47%) MS Office
7 27 (26.47%) Windows Server 2012
7 27 (26.47%) Exchange Server 2013
8 25 (24.51%) Exchange Server 2010
8 25 (24.51%) LAN
8 25 (24.51%) WAN
9 24 (23.53%) Citrix
9 24 (23.53%) Windows 7
10 23 (22.55%) Windows Server 2003
11 21 (20.59%) DNS
11 21 (20.59%) VMware Infrastructure
12 19 (18.63%) Exchange Server 2007
12 19 (18.63%) Finance
12 19 (18.63%) MS Excel
13 18 (17.65%) Firewall
14 17 (16.67%) DHCP
14 17 (16.67%) Windows Vista
15 16 (15.69%) Apple
16 14 (13.73%) Windows XP
16 14 (13.73%) VPN
17 13 (12.75%) ITIL
17 13 (12.75%) Office 365

2nd Line Support Technician
Top Related IT Skills by Category

For the 6 months to 28 May 2015, IT jobs within the UK that cited 2nd Line Support Technician in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support Technician in their job title. Up to 20 skills are shown per category.

Application Platforms
1 50 (49.02%) MS Exchange
2 27 (26.47%) Exchange Server 2013
3 25 (24.51%) Exchange Server 2010
4 19 (18.63%) Exchange Server 2007
5 11 (10.78%) SharePoint
6 9 (8.82%) Exchange Server 2003
7 7 (6.86%) Blackberry Enterprise Server
8 5 (4.90%) Lync
9 4 (3.92%) IBM Notes
10 2 (1.96%) IIS
11 1 (0.98%) SharePoint 2013
Applications
1 27 (26.47%) MS Office
2 19 (18.63%) MS Excel
3 2 (1.96%) Spreadsheet
4 1 (0.98%) MS Project
4 1 (0.98%) MS Visio
Cloud Services
1 13 (12.75%) Office 365
2 3 (2.94%) Cloud Computing
3 2 (1.96%) Microsoft Azure
Communications & Networking
1 31 (30.39%) TCP/IP
2 25 (24.51%) LAN
2 25 (24.51%) WAN
3 21 (20.59%) DNS
4 18 (17.65%) Firewall
5 17 (16.67%) DHCP
6 14 (13.73%) VPN
7 8 (7.84%) VLAN
7 8 (7.84%) Wi-Fi
7 8 (7.84%) Internet
8 3 (2.94%) WLAN
8 3 (2.94%) ADSL
8 3 (2.94%) Wireless
9 2 (1.96%) Wireshark
9 2 (1.96%) VoIP
9 2 (1.96%) MPLS
9 2 (1.96%) tcpdump
10 1 (0.98%) Cisco IOS
Database & Business Intelligence
1 6 (5.88%) SQL Server
2 3 (2.94%) SQL Server Integration Services
3 1 (0.98%) SQL Server 2012
3 1 (0.98%) SQL Server 2008
General
1 19 (18.63%) Finance
2 9 (8.82%) Telecoms
3 6 (5.88%) Banking
4 3 (2.94%) Marketing
5 2 (1.96%) Local Government
6 1 (0.98%) Legal
6 1 (0.98%) Advertising
6 1 (0.98%) Retail
Libraries, Frameworks & Software Standards
1 1 (0.98%) Flash
Miscellaneous
1 28 (27.45%) Blackberry
2 9 (8.82%) Video Conferencing
3 6 (5.88%) Analytical Skills
4 3 (2.94%) Thin Client
4 3 (2.94%) VLE
4 3 (2.94%) Fat Client
5 2 (1.96%) iPhone
5 2 (1.96%) Management Information System
6 1 (0.98%) Enterprise Software
6 1 (0.98%) EPoS
6 1 (0.98%) Handset
6 1 (0.98%) Clustering
6 1 (0.98%) iPad
Operating Systems
1 79 (77.45%) Windows
2 31 (30.39%) Windows Server 2008
3 27 (26.47%) Windows Server 2012
4 24 (23.53%) Windows 7
5 23 (22.55%) Windows Server 2003
6 17 (16.67%) Windows Vista
7 14 (13.73%) Windows XP
8 13 (12.75%) Windows 8
9 8 (7.84%) Android
10 6 (5.88%) Mac OS
11 4 (3.92%) Linux
11 4 (3.92%) Apple iOS
12 1 (0.98%) Mac OS X
Processes & Methodologies
1 13 (12.75%) ITIL
2 8 (7.84%) Kalman Filter
3 5 (4.90%) Service Delivery
4 3 (2.94%) Network Management
4 3 (2.94%) Change Management
4 3 (2.94%) ETL
5 2 (1.96%) ISMS
5 2 (1.96%) Information Security
5 2 (1.96%) Information Security Management
5 2 (1.96%) Security Management
5 2 (1.96%) Change Control
5 2 (1.96%) Root Cause Analysis
5 2 (1.96%) Patch Management
6 1 (0.98%) Mobile Device Management
6 1 (0.98%) Web Development
6 1 (0.98%) Capacity Planning
Programming Languages
1 6 (5.88%) SQL
2 3 (2.94%) T-SQL
Qualifications
1 12 (11.76%) Microsoft Certification
2 10 (9.80%) MCP
3 8 (7.84%) MCSA
4 6 (5.88%) Degree
5 5 (4.90%) HNC
5 5 (4.90%) HND
6 4 (3.92%) MCSE
7 3 (2.94%) A+ Certification
8 2 (1.96%) Network+ Certification
9 1 (0.98%) MCTS
9 1 (0.98%) MCITP
Quality Assurance & Compliance
1 10 (9.80%) SLA
2 2 (1.96%) ISO/IEC 27001
3 1 (0.98%) PCI DSS
System Software
1 57 (55.88%) Active Directory
2 21 (20.59%) VMware Infrastructure
3 11 (10.78%) XenApp
4 9 (8.82%) Hyper-V
5 6 (5.88%) vSphere
6 4 (3.92%) Citrix Presentation Server
6 4 (3.92%) VMware Workstation
7 1 (0.98%) Microsoft Virtual Server
Systems Management
1 5 (4.90%) SCCM
2 4 (3.92%) Symantec Endpoint Protection
3 1 (0.98%) MAILsweeper
3 1 (0.98%) DameWare
Vendors
1 38 (37.25%) Microsoft
2 28 (27.45%) VMware
3 24 (23.53%) Citrix
4 16 (15.69%) Apple
5 8 (7.84%) HP
6 7 (6.86%) Cisco
7 6 (5.88%) Avaya
8 4 (3.92%) Lotus
8 4 (3.92%) Dell
8 4 (3.92%) Symantec
9 3 (2.94%) McAfee
10 2 (1.96%) NetApp
10 2 (1.96%) Bloomberg
11 1 (0.98%) Juniper
11 1 (0.98%) IBM
11 1 (0.98%) Mitel
Middlesex
Spectrum IT Recruitment (South) Ltd
Salary: £20000 - £30000 per annum + Benefits
Posted: 3 hours ago
Leamington Spa, Warwickshire
Complete Tech Limited
Salary: From £24,000 to £27,000 per annum
Posted: 23 hours ago
Newcastle upon Tyne
Bluefire Consulting
Salary: £25000 - £30000 per annum + Benefits
Posted: 15 days ago