The table below looks at the statistics for the 2nd Line Support Technician role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support Technician in their job title over the 3 months to 21 August 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
21 Aug 2014
Same period 2013 Same period 2012
Second Line Support Technician
Rank 848 848 860
Rank change year-on-year
0 +12
Permanent jobs requiring a 2nd Line Support Technician 53 22 40
As % of all permanent IT jobs located in the UK 0.045% 0.021% 0.034%
As % of the Job Titles category 0.048% 0.022% 0.036%
Number of salaries quoted 38 20 34
Average salary £28,500 £22,500 £22,500
Average salary % change year-on-year
+26.66% -
90% offered a salary of more than £18,500 £21,450 £20,300
10% offered a salary of more than £32,500 £30,475 £26,350
UK excluding London average salary £26,000 £23,750 £22,500
% change year-on-year
+9.47% +5.55%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
110597 101053 111513
As % of all permanent IT jobs located in the UK 94.41% 94.24% 95.13%
Number of salaries quoted 89479 83749 95349
Average salary £45,000 £42,500 £42,500
Average salary % change year-on-year
+5.88% -
90% offered a salary of more than £26,500 £26,350 £27,000
10% offered a salary of more than £69,500 £70,000 £67,500
UK excluding London average salary £40,000 £39,000 £38,500
% change year-on-year
+2.56% +1.29%

2nd Line Support Technician
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing 2nd Line Support Technician in the job title within the UK as a proportion of the total demand within the Job Titles category.

2nd Line Support Technician Jobs Demand Trend in the UK

2nd Line Support Technician
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support Technician within the UK.

2nd Line Support Technician Salary Trend in the UK

2nd Line Support Technician
Salary Histogram

This chart provides a salary histogram for IT jobs citing 2nd Line Support Technician over the 3 months to 21 August 2014 within the UK.

2nd Line Support Technician Salary Histogram in the UK

2nd Line Support Technician
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support Technician within the UK over the 3 months to 21 August 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +5 51 £28,500 +26.66% 8
East of England -2 18 £28,500 +32.55%
South East -10 17 £26,000 +4.00% 4
Berkshire - 13 £30,000 -
Maidenhead - 12 - -
Hertfordshire - 11 £28,500 -
London -20 7 £32,500 +46.06%
Yorkshire -46 6 £18,500 -2.63% 1
West Yorkshire - 6 £18,500 -
Essex - 6 £32,000 -
City of London - 4 £32,500 -
Brentwood - 4 £32,000 -
Basingstoke -3 3 £24,000 +6.66%
Hampshire -7 3 £24,000 +6.66%
North West -15 2 £21,250 -22.72% 2
Cheshire - 2 £21,250 - 2
Leeds - 2 £21,500 -
Colchester - 2 £21,500 -
Oxford +4 1 £26,000 +4.00%
Oxfordshire +3 1 £26,000 +4.00% 1
Cambridgeshire -3 1 £18,500 -13.95%
Mirfield - 1 £18,500 -
Staffordshire - 1 £30,000 -
Wales - 1 - -
West Midlands - 1 £30,000 -
West Wales - 1 - -
Potters Bar - 1 £32,500 -
Reading - 1 £30,000 -
Runcorn - 1 £21,000 - 1
Stafford - 1 £30,000 -

2nd Line Support Technician
Top 30 Related IT Skills

For the 6 months to 21 August 2014, IT jobs within the UK that cited 2nd Line Support Technician in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support Technician in their job title.

1 76 (73.79%) Windows
2 44 (42.72%) MS Office
3 37 (35.92%) Microsoft
3 37 (35.92%) Active Directory
4 35 (33.98%) Windows 7
5 33 (32.04%) Windows Server 2008
6 29 (28.16%) VMware
7 23 (22.33%) Windows Server 2003
8 22 (21.36%) MS Excel
8 22 (21.36%) Windows XP
9 21 (20.39%) MS Exchange
10 19 (18.45%) Citrix
11 18 (17.48%) ITIL
12 17 (16.50%) Finance
13 16 (15.53%) SLA
13 16 (15.53%) Service Delivery
14 13 (12.62%) TCP/IP
15 11 (10.68%) SQL
15 11 (10.68%) DNS
15 11 (10.68%) Microsoft Certification
15 11 (10.68%) Telecoms
16 10 (9.71%) Cisco
17 8 (7.77%) ISO 9001
17 8 (7.77%) HP
17 8 (7.77%) Internet
17 8 (7.77%) Firewall
17 8 (7.77%) IP Telephony
17 8 (7.77%) Local Government
17 8 (7.77%) VLAN
17 8 (7.77%) VMware Infrastructure

2nd Line Support Technician
Top Related IT Skills by Category

For the 6 months to 21 August 2014, IT jobs within the UK that cited 2nd Line Support Technician in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support Technician in their job title. Up to 20 skills are shown per category.

Application Platforms
1 21 (20.39%) MS Exchange
2 5 (4.85%) Exchange Server 2010
3 4 (3.88%) Exchange Server 2003
4 3 (2.91%) Exchange Server 2007
4 3 (2.91%) Exchange Server 2013
5 2 (1.94%) Blackberry Enterprise Server
Applications
1 44 (42.72%) MS Office
2 22 (21.36%) MS Excel
Business Applications
1 1 (0.97%) assyst
Cloud Services
1 1 (0.97%) Office 365
Communications & Networking
1 13 (12.62%) TCP/IP
2 11 (10.68%) DNS
3 8 (7.77%) Internet
3 8 (7.77%) Firewall
3 8 (7.77%) IP Telephony
3 8 (7.77%) VLAN
4 6 (5.83%) Network Security
5 5 (4.85%) DHCP
6 4 (3.88%) WAN
6 4 (3.88%) ADSL
6 4 (3.88%) LAN
6 4 (3.88%) VPN
7 2 (1.94%) 3G
7 2 (1.94%) VoIP
7 2 (1.94%) Ethernet
8 1 (0.97%) SMTP
8 1 (0.97%) Broadband
8 1 (0.97%) MPLS
8 1 (0.97%) SSL
8 1 (0.97%) SAN
Database & Business Intelligence
1 3 (2.91%) SQL Server
2 2 (1.94%) MySQL
3 1 (0.97%) SQL Server 2005
3 1 (0.97%) SQL Server 2008
3 1 (0.97%) SQL Server 2012
Development Applications
1 1 (0.97%) MSI
General
1 17 (16.50%) Finance
2 11 (10.68%) Telecoms
3 8 (7.77%) Local Government
4 3 (2.91%) Legal
5 1 (0.97%) Advertising
5 1 (0.97%) Law
Miscellaneous
1 8 (7.77%) Kindle
2 6 (5.83%) Thin Client
2 6 (5.83%) Fat Client
3 5 (4.85%) Blackberry
4 4 (3.88%) Management Information System
4 4 (3.88%) VLE
4 4 (3.88%) iPhone
5 3 (2.91%) iPad
6 2 (1.94%) Computer Science
7 1 (0.97%) iSeries
7 1 (0.97%) Video Conferencing
7 1 (0.97%) FMCG
7 1 (0.97%) EPoS
7 1 (0.97%) NHS
7 1 (0.97%) PDA
7 1 (0.97%) CCTV
7 1 (0.97%) Ergonomics
7 1 (0.97%) AS400
7 1 (0.97%) Clustering
7 1 (0.97%) Mobile App
Operating Systems
1 76 (73.79%) Windows
2 35 (33.98%) Windows 7
3 33 (32.04%) Windows Server 2008
4 23 (22.33%) Windows Server 2003
5 22 (21.36%) Windows XP
6 8 (7.77%) Windows Server 2012
7 4 (3.88%) UNIX
8 3 (2.91%) Android
8 3 (2.91%) Windows 8
9 2 (1.94%) Windows 2000 Server
9 2 (1.94%) Apple iOS
9 2 (1.94%) Linux
10 1 (0.97%) Windows NT
10 1 (0.97%) Mac OS X
10 1 (0.97%) Windows Mobile
10 1 (0.97%) Windows Vista
10 1 (0.97%) Mac OS
Processes & Methodologies
1 18 (17.48%) ITIL
2 16 (15.53%) Service Delivery
3 5 (4.85%) Kalman Filter
4 4 (3.88%) CRM
4 4 (3.88%) Project Management
5 3 (2.91%) Service Management
5 3 (2.91%) Software Deployment
6 2 (1.94%) Data Protection
6 2 (1.94%) Disaster Recovery
7 1 (0.97%) Migration
7 1 (0.97%) Information Management
7 1 (0.97%) Incident Management
7 1 (0.97%) Load Balancing
7 1 (0.97%) Information Governance
7 1 (0.97%) Mobile Device Management
7 1 (0.97%) Service Desk Management
Programming Languages
1 11 (10.68%) SQL
2 2 (1.94%) VBA
3 1 (0.97%) PowerShell
Qualifications
1 11 (10.68%) Microsoft Certification
2 6 (5.83%) ITIL Certification
3 5 (4.85%) MCP
4 4 (3.88%) CCNA
4 4 (3.88%) Cisco Certification
4 4 (3.88%) Degree
5 1 (0.97%) SC Cleared
5 1 (0.97%) Security Cleared
5 1 (0.97%) MCSE
5 1 (0.97%) CCSA
5 1 (0.97%) CCSE
Quality Assurance & Compliance
1 16 (15.53%) SLA
2 8 (7.77%) ISO 9001
3 2 (1.94%) QA
System Software
1 37 (35.92%) Active Directory
2 8 (7.77%) VMware Infrastructure
2 8 (7.77%) XenApp
3 7 (6.80%) vSphere
4 6 (5.83%) Microsoft App-V
5 5 (4.85%) XenDesktop
6 2 (1.94%) Hyper-V
6 2 (1.94%) VMware ESXi
7 1 (0.97%) UAG
7 1 (0.97%) Terminal Services
7 1 (0.97%) VMware ESX
7 1 (0.97%) XenServer
Systems Management
1 7 (6.80%) SCCM
2 4 (3.88%) Norton AntiVirus
2 4 (3.88%) Backup Exec
3 3 (2.91%) WSUS
4 1 (0.97%) Sysprep
4 1 (0.97%) McAfee ePO
Vendors
1 37 (35.92%) Microsoft
2 29 (28.16%) VMware
3 19 (18.45%) Citrix
4 10 (9.71%) Cisco
5 8 (7.77%) HP
6 4 (3.88%) Apple
6 4 (3.88%) Symantec
6 4 (3.88%) McAfee
6 4 (3.88%) Northgate
7 2 (1.94%) LANDesk
7 2 (1.94%) WatchGuard
7 2 (1.94%) Sophos
7 2 (1.94%) Sage
7 2 (1.94%) Dell
7 2 (1.94%) Nortel
7 2 (1.94%) Avaya
7 2 (1.94%) Veritas
8 1 (0.97%) IBM
8 1 (0.97%) CheckPoint
8 1 (0.97%) Salesforce.com
Kent
EVAK Technologies Ltd
Salary: From £25,000 to £30,000 per annum
Posted: 12 hours ago
Milton Keynes, Buckinghamshire
Focus IT Recruitment
Salary: From £20,000 to £22,000 per annum + Great Benefits
Posted: Yesterday
Harrogate, North Yorkshire
QUANTICA
Salary: £18000 - £22000 per annum
Posted: Yesterday
Milton Keynes, Buckinghamshire
Oscar Associates (UK) Ltd
Salary: £26000 - £30000 per annum + Benefits
Posted: Yesterday
Warrington, Cheshire
Circle Recruitment
Salary: £20000 - £22000 per annum + benefits
Posted: 2 days ago
Oxfordshire
Oscar Associates (UK) Ltd
Salary: £26000 - £30000 per annum + Benefits
Posted: 2 days ago
Runcorn, Cheshire
Circle Recruitment
Salary: £20000 - £22000 per annum + benefits
Posted: 3 days ago
Salisbury
Hays IT - Uk Posting account
Salary: £21000.00 - £27000.00 per annum
Posted: 6 days ago