The table below looks at the statistics for the 2nd Line Support Technician role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support Technician in their job title over the 3 months to 3 July 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
3 Jul 2015
Same period 2014 Same period 2013
Second Line Support Technician
Rank 844 881 862
Rank change year-on-year
+37 -19
Permanent jobs requiring a 2nd Line Support Technician 58 57 22
As % of all permanent IT jobs located in the UK 0.052% 0.048% 0.020%
As % of the Job Titles category 0.055% 0.051% 0.021%
Number of salaries quoted 56 42 21
Average salary £22,000 £26,500 £22,500
Average salary % change year-on-year
-16.98% +17.77%
90% offered a salary of more than £20,000 £18,500 £21,000
10% offered a salary of more than £26,250 £32,500 £27,500
UK excluding London average salary £21,000 £24,000 £22,250
% change year-on-year
-12.50% +7.86%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
104585 111653 102685
As % of all permanent IT jobs located in the UK 94.50% 94.55% 94.56%
Number of salaries quoted 86393 91565 85529
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £27,000 £27,000 £26,500
10% offered a salary of more than £70,000 £67,500 £70,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

2nd Line Support Technician
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing 2nd Line Support Technician in the job title within the UK as a proportion of the total demand within the Job Titles category.

2nd Line Support Technician Jobs Demand Trend in the UK

2nd Line Support Technician
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support Technician within the UK.

2nd Line Support Technician Salary Trend in the UK

2nd Line Support Technician
Salary Histogram

This chart provides a salary histogram for IT jobs citing 2nd Line Support Technician over the 3 months to 3 July 2015 within the UK.

2nd Line Support Technician Salary Histogram in the UK

2nd Line Support Technician
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support Technician within the UK over the 3 months to 3 July 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +25 57 £22,000 -18.51% 3
London +22 19 £24,000 -25.00%
South West +12 17 £20,000 -
South East +10 11 £22,000 -8.33%
Cornwall - 11 £20,000 -
Oxfordshire +14 6 £22,000 -
City of London +31 5 £26,000 -20.00%
Wiltshire - 5 £20,000 -
Swindon - 5 £20,000 -
East Midlands +7 4 £20,000 -
North West - 4 £22,500 - 2
Nottinghamshire +1 3 £20,000 -
Nottingham -4 3 £20,000 -
Redruth - 3 £19,000 -
Manchester - 3 £22,500 - 1
Stockport - 3 £22,500 - 1
Middlesex - 3 £25,000 -
Hampshire -6 2 £21,000 -12.50%
Southampton - 2 £21,000 -
Leeds +4 1 £20,000 -9.09% 1
West Yorkshire -2 1 £20,000 +8.10% 1
Yorkshire -4 1 £20,000 +8.10% 1
Staffordshire - 1 £22,000 -
West Midlands - 1 £22,000 -
Scotland - 1 £26,000 - 1
Gloucestershire - 1 £21,500 -
Stoke-on-Trent - 1 £22,000 -
Truro - 1 £25,000 -
Cheshire - 1 £22,500 - 1
Cheltenham - 1 £21,500 -

2nd Line Support Technician
Top 30 Related IT Skills

For the 6 months to 3 July 2015, IT jobs within the UK that cited 2nd Line Support Technician in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support Technician in their job title.

1 79 (75.96%) Windows
2 53 (50.96%) Active Directory
3 48 (46.15%) MS Exchange
4 46 (44.23%) Microsoft
5 38 (36.54%) Windows Server 2008
6 30 (28.85%) Citrix
6 30 (28.85%) Windows Server 2012
7 28 (26.92%) TCP/IP
8 27 (25.96%) LAN
8 27 (25.96%) Exchange Server 2010
8 27 (25.96%) Exchange Server 2013
9 26 (25.00%) Windows Server 2003
9 26 (25.00%) Blackberry
10 25 (24.04%) WAN
10 25 (24.04%) MS Office
10 25 (24.04%) Windows 7
10 25 (24.04%) VMware
11 20 (19.23%) Exchange Server 2007
12 19 (18.27%) DNS
13 18 (17.31%) Microsoft Certification
13 18 (17.31%) Windows Vista
13 18 (17.31%) VMware Infrastructure
13 18 (17.31%) Finance
14 15 (14.42%) SLA
14 15 (14.42%) DHCP
14 15 (14.42%) MS Excel
15 14 (13.46%) ITIL
15 14 (13.46%) Firewall
16 13 (12.50%) Apple
16 13 (12.50%) Windows XP

2nd Line Support Technician
Top Related IT Skills by Category

For the 6 months to 3 July 2015, IT jobs within the UK that cited 2nd Line Support Technician in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support Technician in their job title. Up to 20 skills are shown per category.

Application Platforms
1 48 (46.15%) MS Exchange
2 27 (25.96%) Exchange Server 2010
2 27 (25.96%) Exchange Server 2013
3 20 (19.23%) Exchange Server 2007
4 10 (9.62%) SharePoint
5 8 (7.69%) Lync
6 7 (6.73%) Blackberry Enterprise Server
7 6 (5.77%) Exchange Server 2003
8 4 (3.85%) IBM Notes
9 1 (0.96%) SharePoint 2013
Applications
1 25 (24.04%) MS Office
2 15 (14.42%) MS Excel
3 4 (3.85%) Spreadsheet
4 1 (0.96%) MS Project
4 1 (0.96%) MS Visio
Business Applications
1 2 (1.92%) Dynamics GP
Cloud Services
1 11 (10.58%) Office 365
2 2 (1.92%) Microsoft Azure
3 1 (0.96%) Cloud Computing
Communications & Networking
1 28 (26.92%) TCP/IP
2 27 (25.96%) LAN
3 25 (24.04%) WAN
4 19 (18.27%) DNS
5 15 (14.42%) DHCP
6 14 (13.46%) Firewall
7 11 (10.58%) Internet
8 8 (7.69%) Wi-Fi
9 7 (6.73%) Wireless
9 7 (6.73%) VLAN
10 6 (5.77%) VPN
11 5 (4.81%) WLAN
12 4 (3.85%) SAN
13 3 (2.88%) NAS
13 3 (2.88%) ADSL
14 2 (1.92%) VoIP
15 1 (0.96%) MPLS
Database & Business Intelligence
1 4 (3.85%) SQL Server
2 3 (2.88%) SQL Server Integration Services
3 1 (0.96%) SQL Server 2008
3 1 (0.96%) SQL Server 2012
General
1 18 (17.31%) Finance
2 7 (6.73%) Telecoms
3 6 (5.77%) Banking
4 5 (4.81%) Marketing
5 2 (1.92%) Local Government
6 1 (0.96%) Retail
Miscellaneous
1 26 (25.00%) Blackberry
2 10 (9.62%) Video Conferencing
3 6 (5.77%) Analytical Skills
4 4 (3.85%) VLE
5 3 (2.88%) Thin Client
5 3 (2.88%) Fat Client
6 2 (1.92%) iPad
6 2 (1.92%) Enterprise Software
6 2 (1.92%) Management Information System
6 2 (1.92%) CCTV
7 1 (0.96%) iPhone
7 1 (0.96%) Handset
7 1 (0.96%) EPoS
7 1 (0.96%) User Experience
7 1 (0.96%) Data Centre
Operating Systems
1 79 (75.96%) Windows
2 38 (36.54%) Windows Server 2008
3 30 (28.85%) Windows Server 2012
4 26 (25.00%) Windows Server 2003
5 25 (24.04%) Windows 7
6 18 (17.31%) Windows Vista
7 13 (12.50%) Windows XP
7 13 (12.50%) Windows 8
8 4 (3.85%) Apple iOS
8 4 (3.85%) Linux
9 3 (2.88%) Android
9 3 (2.88%) Mac OS
10 1 (0.96%) Windows Mobile
10 1 (0.96%) Mac OS X
Processes & Methodologies
1 14 (13.46%) ITIL
2 7 (6.73%) Kalman Filter
3 5 (4.81%) Service Delivery
4 3 (2.88%) Change Management
4 3 (2.88%) ETL
4 3 (2.88%) Network Management
5 2 (1.92%) Change Control
5 2 (1.92%) Root Cause Analysis
5 2 (1.92%) Time Management
5 2 (1.92%) ISMS
5 2 (1.92%) Information Security Management
5 2 (1.92%) Data Security
5 2 (1.92%) Security Management
5 2 (1.92%) Information Security
5 2 (1.92%) Incident Management
5 2 (1.92%) Coaching
5 2 (1.92%) Patch Management
5 2 (1.92%) Software Distribution
6 1 (0.96%) Web Development
6 1 (0.96%) Problem Management
Programming Languages
1 3 (2.88%) SQL
1 3 (2.88%) T-SQL
Qualifications
1 18 (17.31%) Microsoft Certification
2 11 (10.58%) MCP
3 9 (8.65%) MCSA
4 7 (6.73%) Degree
5 5 (4.81%) HNC
5 5 (4.81%) HND
5 5 (4.81%) MCSE
6 3 (2.88%) A+ Certification
6 3 (2.88%) Network+ Certification
6 3 (2.88%) SC Cleared
6 3 (2.88%) Security Cleared
7 1 (0.96%) MCTS
7 1 (0.96%) MCITP
Quality Assurance & Compliance
1 15 (14.42%) SLA
2 2 (1.92%) ISO/IEC 27001
System Software
1 53 (50.96%) Active Directory
2 18 (17.31%) VMware Infrastructure
3 11 (10.58%) XenApp
4 6 (5.77%) Hyper-V
5 4 (3.85%) vSphere
5 4 (3.85%) Terminal Services
5 4 (3.85%) Citrix Presentation Server
6 1 (0.96%) VMware Workstation
6 1 (0.96%) Microsoft Virtual Server
6 1 (0.96%) Terminal Server
Systems Management
1 5 (4.81%) SCCM
2 4 (3.85%) Symantec Endpoint Protection
3 1 (0.96%) MAILsweeper
3 1 (0.96%) DameWare
3 1 (0.96%) Backup Exec
Vendors
1 46 (44.23%) Microsoft
2 30 (28.85%) Citrix
3 25 (24.04%) VMware
4 13 (12.50%) Apple
5 6 (5.77%) Avaya
5 6 (5.77%) Cisco
6 5 (4.81%) Symantec
7 4 (3.85%) Lotus
7 4 (3.85%) HP
7 4 (3.85%) Dell
8 3 (2.88%) McAfee
9 2 (1.92%) Bloomberg
10 1 (0.96%) Mitel
10 1 (0.96%) IBM
10 1 (0.96%) Juniper
10 1 (0.96%) NetApp
Stockport, Cheshire
Adria Solutions Ltd
Salary: £20000 - £26000 per annum + Benefits
Posted: Yesterday
Chester, Cheshire
Rullion IT Plus
Salary: £32000 per annum
Posted: 3 days ago
Leeds, West Yorkshire
networx
Salary: £20,000 per annum + Bonus & Benefits
Posted: 5 days ago
Glasgow
Hays IT - Uk Posting account
Salary: £24000.00 - £28000.00 per annum + DOE
Posted: 8 days ago