The table below looks at the statistics for the 2nd Line Support Technician role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support Technician in their job title over the 3 months to 9 February 2016 with a comparison to the same period in the previous 2 years.

Location
3 months to
9 Feb 2016
Same period 2015 Same period 2014
Second Line Support Technician
Rank 897 869 905
Rank change year-on-year
-28 +36
Permanent jobs requiring a 2nd Line Support Technician 51 73 47
As % of all permanent IT jobs located in the UK 0.050% 0.068% 0.045%
As % of the Job Titles category 0.052% 0.071% 0.046%
Number of salaries quoted 50 70 42
Average salary £23,500 £25,000 £24,000
Average salary % change year-on-year
-6.00% +4.16%
90% offered a salary of more than £20,950 £19,000 £16,200
10% offered a salary of more than £30,000 £30,000 £32,700
UK excluding London average salary £23,000 £23,500 £25,000
% change year-on-year
-2.12% -6.00%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
97345 102801 101131
As % of all permanent IT jobs located in the UK 96.11% 96.45% 96.28%
Number of salaries quoted 81678 85210 81441
Average salary £45,000 £45,000 £45,000
90% offered a salary of more than £27,500 £26,500 £27,000
10% offered a salary of more than £70,000 £70,000 £70,000
UK excluding London average salary £42,000 £40,000 £40,000
% change year-on-year
+5.00% -

2nd Line Support Technician
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing 2nd Line Support Technician in the job title within the UK as a proportion of the total demand within the Job Titles category.

2nd Line Support Technician Jobs Demand Trend in the UK

2nd Line Support Technician
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support Technician within the UK.

2nd Line Support Technician Salary Trend in the UK

2nd Line Support Technician
Salary Histogram

This chart provides a salary histogram for IT jobs citing 2nd Line Support Technician over the 3 months to 9 February 2016 within the UK.

2nd Line Support Technician Salary Histogram in the UK

2nd Line Support Technician
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support Technician within the UK over the 3 months to 9 February 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +5 48 £23,500 -6.00% 7
London 0 13 £25,000 -16.66%
North West +23 11 £22,000 +2.32% 3
Manchester +22 11 £22,000 -12.00% 3
South East +15 10 £22,000 -15.38% 1
East of England +7 7 £30,000 +25.00%
West Midlands -9 6 £23,500 +4.44%
Staffordshire +6 5 £23,500 +6.81%
Berkshire -1 5 £20,000 -20.00% 1
Tamworth - 5 £23,500 -
Hertfordshire +10 4 £30,000 +25.00%
Uxbridge +5 4 £22,750 -1.08%
Stockport - 2 £22,500 - 2
Buckinghamshire - 2 £21,000 -
Bedfordshire - 2 £39,000 -
Kent +6 1 £24,500 -5.76%
Cambridgeshire +4 1 £30,000 +71.42%
Nottinghamshire +3 1 £21,500 -8.51% 1
East Midlands -6 1 £21,500 -8.51% 1
West Sussex - 1 £22,500 -
Wales - 1 - -
Hampshire - 1 £27,500 -
Crawley - 1 £22,500 -
Cardiff - 1 - -
South Wales - 1 - -
Walsall - 1 £21,000 -
Maidenhead - 1 £21,500 -
Peterborough - 1 £30,000 -
Andover - 1 £27,500 -
Potters Bar - 1 £30,000 -

2nd Line Support Technician
Top 30 Related IT Skills

For the 6 months to 9 February 2016, IT jobs within the UK that cited 2nd Line Support Technician in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support Technician in their job title.

1 97 (76.38%) Windows
2 83 (65.35%) Active Directory
3 44 (34.65%) Windows Server
3 44 (34.65%) Windows 7
3 44 (34.65%) Microsoft
4 40 (31.50%) Windows Server 2012
5 39 (30.71%) MS Office
6 36 (28.35%) Windows Server 2008
7 29 (22.83%) Citrix
7 29 (22.83%) VMware
8 28 (22.05%) Firewall
9 25 (19.69%) MS Excel
10 24 (18.90%) MS Exchange
10 24 (18.90%) VPN
11 22 (17.32%) ITIL
12 21 (16.54%) TCP/IP
13 20 (15.75%) Office 365
14 19 (14.96%) WAN
14 19 (14.96%) Windows Server 2003
14 19 (14.96%) LAN
15 18 (14.17%) DNS
15 18 (14.17%) Wi-Fi
15 18 (14.17%) Windows 8
16 17 (13.39%) VMware Infrastructure
16 17 (13.39%) DHCP
17 16 (12.60%) Hyper-V
18 15 (11.81%) Driving Licence
19 14 (11.02%) SLA
20 13 (10.24%) Windows XP
20 13 (10.24%) Finance

2nd Line Support Technician
Top Related IT Skills by Category

For the 6 months to 9 February 2016, IT jobs within the UK that cited 2nd Line Support Technician in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support Technician in their job title. Up to 20 skills are shown per category.

Application Platforms
1 24 (18.90%) MS Exchange
2 11 (8.66%) Exchange Server 2013
3 10 (7.87%) SharePoint
4 7 (5.51%) Exchange Server 2007
5 5 (3.94%) Exchange Server 2010
6 3 (2.36%) CMS
7 2 (1.57%) Exchange Server 2003
7 2 (1.57%) IIS
7 2 (1.57%) Skype for Business
8 1 (0.79%) Blackberry Enterprise Server
8 1 (0.79%) IBM Notes
8 1 (0.79%) SAS
8 1 (0.79%) SharePoint 2010
8 1 (0.79%) SharePoint Server
Applications
1 39 (30.71%) MS Office
2 25 (19.69%) MS Excel
3 4 (3.15%) MS PowerPoint
Business Applications
1 1 (0.79%) Dynamics CRM
1 1 (0.79%) Dynamics GP
Cloud Services
1 20 (15.75%) Office 365
2 10 (7.87%) Google Apps
3 1 (0.79%) Microsoft Azure
Communications & Networking
1 28 (22.05%) Firewall
2 24 (18.90%) VPN
3 21 (16.54%) TCP/IP
4 19 (14.96%) LAN
4 19 (14.96%) WAN
5 18 (14.17%) DNS
5 18 (14.17%) Wi-Fi
6 17 (13.39%) DHCP
7 8 (6.30%) Remote Desktop
7 8 (6.30%) VLAN
8 7 (5.51%) IP Telephony
9 3 (2.36%) Internet
9 3 (2.36%) SMTP
10 2 (1.57%) Wireless
11 1 (0.79%) DSL
11 1 (0.79%) iSCSI
11 1 (0.79%) LDAP
11 1 (0.79%) SAN
11 1 (0.79%) Structured Cabling
11 1 (0.79%) VoIP
Database & Business Intelligence
1 11 (8.66%) SQL Server
2 4 (3.15%) SQL Server 2008
3 1 (0.79%) SQL Server 2012
General
1 13 (10.24%) Finance
2 8 (6.30%) Telecoms
3 5 (3.94%) Law
4 1 (0.79%) Legal
4 1 (0.79%) Local Government
Libraries, Frameworks & Software Standards
1 10 (7.87%) HTML
2 5 (3.94%) .NET
2 5 (3.94%) XML
3 4 (3.15%) CSS
Miscellaneous
1 15 (11.81%) Driving Licence
2 9 (7.09%) Analytical Skills
2 9 (7.09%) iPhone
3 6 (4.72%) Blackberry
3 6 (4.72%) Fat Client
3 6 (4.72%) Thin Client
4 5 (3.94%) EPoS
4 5 (3.94%) Xbox
5 2 (1.57%) AS400
5 2 (1.57%) CMDB
5 2 (1.57%) Data Centre
5 2 (1.57%) iSeries
6 1 (0.79%) Client/Server
6 1 (0.79%) Computer Science
6 1 (0.79%) Management Information System
6 1 (0.79%) PDA
Operating Systems
1 97 (76.38%) Windows
2 44 (34.65%) Windows 7
2 44 (34.65%) Windows Server
3 40 (31.50%) Windows Server 2012
4 36 (28.35%) Windows Server 2008
5 19 (14.96%) Windows Server 2003
6 18 (14.17%) Windows 8
7 13 (10.24%) Windows XP
8 6 (4.72%) Android
9 4 (3.15%) Apple iOS
9 4 (3.15%) Mac OS
10 3 (2.36%) Windows 2000
11 2 (1.57%) OS/400
12 1 (0.79%) Linux
12 1 (0.79%) Mac OS X
12 1 (0.79%) Windows 10
12 1 (0.79%) Windows Mobile
12 1 (0.79%) Windows Vista
Processes & Methodologies
1 22 (17.32%) ITIL
2 11 (8.66%) CRM
3 7 (5.51%) Software Testing
4 5 (3.94%) Continuous Improvement
4 5 (3.94%) Disaster Recovery
5 4 (3.15%) Content Management
5 4 (3.15%) Investment Management
5 4 (3.15%) Kalman Filter
6 3 (2.36%) Email Filtering
6 3 (2.36%) ERP
6 3 (2.36%) Mentoring
6 3 (2.36%) Web Filtering
7 2 (1.57%) Case Management
7 2 (1.57%) High Availability
7 2 (1.57%) Service Delivery
8 1 (0.79%) CAD
8 1 (0.79%) Migration
8 1 (0.79%) Requirements Management
8 1 (0.79%) Software Deployment
8 1 (0.79%) Time Management
Programming Languages
1 11 (8.66%) SQL
2 8 (6.30%) JavaScript
3 5 (3.94%) C#
3 5 (3.94%) VB
3 5 (3.94%) VB6
3 5 (3.94%) VBScript
4 3 (2.36%) T-SQL
5 1 (0.79%) PowerShell
Qualifications
1 9 (7.09%) Microsoft Certification
2 7 (5.51%) MCP
2 7 (5.51%) MCSA
2 7 (5.51%) MCSE
3 6 (4.72%) Degree
4 1 (0.79%) CCDA
4 1 (0.79%) CCNA
4 1 (0.79%) Cisco Certification
4 1 (0.79%) DBS Check
4 1 (0.79%) MCITP
Quality Assurance & Compliance
1 14 (11.02%) SLA
System Software
1 83 (65.35%) Active Directory
2 17 (13.39%) VMware Infrastructure
3 16 (12.60%) Hyper-V
4 4 (3.15%) Terminal Server
4 4 (3.15%) Terminal Services
4 4 (3.15%) vSphere
5 1 (0.79%) XenApp
Systems Management
1 7 (5.51%) SCCM
2 6 (4.72%) Backup Exec
3 4 (3.15%) Norton AntiVirus
4 1 (0.79%) Microsoft Data Protection Manager
Vendors
1 44 (34.65%) Microsoft
2 29 (22.83%) Citrix
2 29 (22.83%) VMware
3 12 (9.45%) Google
4 11 (8.66%) Cisco
5 9 (7.09%) Dell
6 8 (6.30%) HP
7 6 (4.72%) Intel Security
8 5 (3.94%) Apple
8 5 (3.94%) Avaya
8 5 (3.94%) Kaspersky
8 5 (3.94%) SonicWALL
8 5 (3.94%) Veeam
9 4 (3.15%) Oracle
9 4 (3.15%) Symantec
9 4 (3.15%) WatchGuard
10 2 (1.57%) Sage
10 2 (1.57%) Sophos
11 1 (0.79%) Lotus
11 1 (0.79%) NetApp
Tewkesbury, Gloucestershire
Connectus
Salary: £26000 - £30000 per annum + benefits
Posted: 5 days ago
Stockport, Cheshire
Adria Solutions Ltd
Salary: £20000 - £25000 per annum + Benefits
Posted: 5 days ago
Nottingham, Nottinghamshire
Computer People
Salary: £20000.00 - £23000.00 per annum
Posted: 6 days ago
Stockport
Applause IT Ltd
Salary: £21000 - £26000 per annum + +Great Benefits
Posted: 8 days ago
Berkshire
Hays Specialist Recruitment
Salary: £18000.00 - £22000.00 per annum + Benefits
Posted: 11 days ago
Cheadle
Applause IT Ltd
Salary: £21000 - £25000 per annum + +Great Benefits
Posted: 20 days ago