The statistics below represent IT jobs advertised across the UK that had 2nd Line Support Technician featuring in the job title. Included is a guide to the salaries offered over the 3 months to 19 January 2017 with a comparison to same period over 2 years.

3 months to
19 Jan 2017
Same period 2016 Same period 2015
Second Line Support Technician
UK
Rank 802 888 864
Rank change year-on-year
+86 -24
Permanent jobs requiring a 2nd Line Support Technician 43 59 79
As % of all permanent IT jobs located in the UK 0.051% 0.059% 0.075%
As % of the Job Titles category 0.053% 0.061% 0.078%
Number of salaries quoted 37 58 74
Median salary £22,500 £24,000 £23,500
Median salary % change year-on-year
-6.25% +2.12%
90% offered a salary of more than £20,700 £20,850 £18,300
10% offered a salary of more than £27,500 £39,000 £30,000
UK excluding London median salary £22,500 £23,500 £23,500
% change year-on-year
-4.25% -

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
80971 96613 101461
As % of all permanent IT jobs located in the UK 96.44% 96.46% 96.67%
Number of salaries quoted 67216 81083 84427
Median salary £45,000 £45,000 £45,000
90% offered a salary of more than £27,500 £27,500 £26,500
10% offered a salary of more than £72,500 £69,500 £70,000
UK excluding London median salary £42,000 £42,000 £40,000
% change year-on-year
- +5.00%

2nd Line Support Technician
Jobs Demand Trend

The demand trend of job ads that featured 2nd Line Support Technician in the job title.

2nd Line Support Technician Jobs Demand Trend in the UK

2nd Line Support Technician
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support Technician within the UK.

2nd Line Support Technician Salary Trend in the UK

2nd Line Support Technician
Salary Histogram

This chart provides a salary histogram for IT jobs citing 2nd Line Support Technician over the 3 months to 19 January 2017 within the UK.

2nd Line Support Technician Salary Histogram in the UK

2nd Line Support Technician
Top 30 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support Technician within the UK over the 3 months to 19 January 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +49 40 £22,500 -6.25% 8
North West -14 15 £23,750 +7.95% 1
Manchester -21 15 £23,750 +7.95% 1
Stockport - 9 £26,250 -
East of England +16 6 £21,000 -30.00%
Potters Bar +11 6 £21,000 -28.81%
Hertfordshire +7 6 £21,000 -30.00%
South East +56 5 £23,000 +4.54% 5
East Midlands +14 5 £22,500 -6.25%
Oldham - 5 £22,500 -
Northamptonshire +7 4 - -
Daventry - 4 - -
Oxfordshire - 3 £23,000 -
London +38 2 £28,750 +8.49%
Yorkshire +29 2 £21,500 -23.21% 1
Hampshire +22 2 £20,250 -26.36% 3
South West +16 2 £22,292 -10.83% 1
West Midlands -1 2 £25,000 +6.38%
Northern Ireland - 2 £22,000 - 1
West Yorkshire - 2 £21,500 - 1
Leeds - 2 £21,500 - 1
Oxford - 2 £23,000 -
Fareham - 2 £20,250 - 1
County Antrim - 2 £22,000 - 1
Nottinghamshire -7 1 £22,500 +2.27%
Staffordshire -10 1 £22,500 -4.25%
North East - 1 £25,000 -
Somerset - 1 £21,583 - 1
Tyne and Wear - 1 £25,000 -
Birmingham - 1 £27,500 -

2nd Line Support Technician Skill Set
Top 30 Related IT Skills

For the 6 months to 19 January 2017, 2nd Line Support Technician job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring 2nd Line Support Technician in the job title.

1 89 (86.41%) Windows
2 78 (75.73%) Microsoft
3 69 (66.99%) Active Directory
4 46 (44.66%) Windows Server
5 44 (42.72%) MS Exchange
6 42 (40.78%) VMware
7 39 (37.86%) Windows 7
8 38 (36.89%) MS Excel
9 31 (30.10%) Cisco
10 30 (29.13%) VPN
10 30 (29.13%) Firewall
11 29 (28.16%) VMware Infrastructure
12 26 (25.24%) ITIL
12 26 (25.24%) Microsoft Certification
13 25 (24.27%) DNS
13 25 (24.27%) Windows Server 2008
14 24 (23.30%) DHCP
15 23 (22.33%) Citrix
16 20 (19.42%) WAN
16 20 (19.42%) Hyper-V
17 19 (18.45%) Office 365
17 19 (18.45%) TCP/IP
17 19 (18.45%) LAN
18 18 (17.48%) MS Office
19 17 (16.50%) Windows Server 2012
20 15 (14.56%) Terminal Services
21 14 (13.59%) Apple
21 14 (13.59%) CMDB
21 14 (13.59%) Telecoms
22 12 (11.65%) Android

2nd Line Support Technician Skill Set
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 44 (42.72%) MS Exchange
2 4 (3.88%) Exchange Server 2007
2 4 (3.88%) Exchange Server 2010
2 4 (3.88%) Exchange Server 2013
3 2 (1.94%) Exchange Server 2003
3 2 (1.94%) Skype for Business
4 1 (0.97%) IBM Notes
4 1 (0.97%) SharePoint
Applications
1 38 (36.89%) MS Excel
2 18 (17.48%) MS Office
Business Applications
1 1 (0.97%) Dynamics CRM
1 1 (0.97%) Visualfiles
Cloud Services
1 19 (18.45%) Office 365
2 2 (1.94%) Amazon AWS
2 2 (1.94%) Microsoft Azure
Communications & Networking
1 30 (29.13%) Firewall
1 30 (29.13%) VPN
2 25 (24.27%) DNS
3 24 (23.30%) DHCP
4 20 (19.42%) WAN
5 19 (18.45%) LAN
5 19 (18.45%) TCP/IP
6 9 (8.74%) Cisco IOS
7 8 (7.77%) VoIP
8 7 (6.80%) Remote Desktop
8 7 (6.80%) Wireless
9 4 (3.88%) VLAN
10 3 (2.91%) Skype
11 2 (1.94%) Internet
12 1 (0.97%) SAN
12 1 (0.97%) Wi-Fi
Database & Business Intelligence
1 10 (9.71%) SQL Server
General
1 14 (13.59%) Telecoms
2 8 (7.77%) Law
3 3 (2.91%) Finance
4 2 (1.94%) Legal
5 1 (0.97%) Electronics
5 1 (0.97%) Manufacturing
Libraries, Frameworks & Software Standards
1 2 (1.94%) COM
2 1 (0.97%) .NET
Miscellaneous
1 14 (13.59%) CMDB
2 9 (8.74%) Management Information System
3 8 (7.77%) iPad
4 6 (5.83%) Analytical Skills
5 4 (3.88%) Driving Licence
6 3 (2.91%) Client/Server
7 2 (1.94%) Replication
8 1 (0.97%) FMCG
Operating Systems
1 89 (86.41%) Windows
2 46 (44.66%) Windows Server
3 39 (37.86%) Windows 7
4 25 (24.27%) Windows Server 2008
5 17 (16.50%) Windows Server 2012
6 12 (11.65%) Android
7 10 (9.71%) Mac OS
8 8 (7.77%) Windows Server 2003
9 7 (6.80%) Windows XP
10 5 (4.85%) Linux
10 5 (4.85%) Windows 8
11 4 (3.88%) Unix
11 4 (3.88%) Windows 10
12 3 (2.91%) Apple iOS
13 2 (1.94%) Windows Vista
14 1 (0.97%) Mac OS X
14 1 (0.97%) Windows Phone
Processes & Methodologies
1 26 (25.24%) ITIL
2 9 (8.74%) Network Planning
2 9 (8.74%) Service Management
3 7 (6.80%) Case Management
3 7 (6.80%) Email Filtering
3 7 (6.80%) Kalman Filter
3 7 (6.80%) Web Filtering
4 6 (5.83%) Change Management
5 5 (4.85%) Full Text Search
6 4 (3.88%) Continuous Improvement
6 4 (3.88%) Issue Tracking
6 4 (3.88%) Mentoring
6 4 (3.88%) Project Management
6 4 (3.88%) Stakeholder Management
7 3 (2.91%) Change Control
7 3 (2.91%) CRM
7 3 (2.91%) Virtual Environments
8 2 (1.94%) ERP
8 2 (1.94%) ITSM
8 2 (1.94%) Line Management
Programming Languages
1 5 (4.85%) SQL
2 2 (1.94%) C
3 1 (0.97%) PHP
Qualifications
1 26 (25.24%) Microsoft Certification
2 11 (10.68%) MCSA
3 10 (9.71%) MCP
4 7 (6.80%) Degree
5 6 (5.83%) MCSE
6 4 (3.88%) A+ Certification
6 4 (3.88%) CCNA
6 4 (3.88%) Cisco Certification
7 3 (2.91%) MCITP
7 3 (2.91%) Network+ Certification
8 1 (0.97%) DBS Check
8 1 (0.97%) ITIL Certification
8 1 (0.97%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 7 (6.80%) SLA
System Software
1 69 (66.99%) Active Directory
2 29 (28.16%) VMware Infrastructure
3 20 (19.42%) Hyper-V
4 15 (14.56%) Terminal Services
5 3 (2.91%) XenApp
6 2 (1.94%) Virtual Desktop
6 2 (1.94%) VMware ESXi
7 1 (0.97%) VMware Server
7 1 (0.97%) vSphere
Systems Management
1 4 (3.88%) SCCM
2 3 (2.91%) Backup Exec
2 3 (2.91%) Systems Management Server (SMS)
3 2 (1.94%) Norton AntiVirus
4 1 (0.97%) McAfee ePO
4 1 (0.97%) Microsoft Intune
4 1 (0.97%) Opscode Chef
Vendors
1 78 (75.73%) Microsoft
2 42 (40.78%) VMware
3 31 (30.10%) Cisco
4 23 (22.33%) Citrix
5 14 (13.59%) Apple
6 9 (8.74%) ZyXEL
7 5 (4.85%) Symantec
8 3 (2.91%) Sage
8 3 (2.91%) Sophos
8 3 (2.91%) Veeam
9 2 (1.94%) HP
9 2 (1.94%) Kaspersky
10 1 (0.97%) Avaya
10 1 (0.97%) Intel Security
10 1 (0.97%) LANDesk
10 1 (0.97%) Lotus
10 1 (0.97%) Mitel
10 1 (0.97%) NetApp
10 1 (0.97%) Polycom
Antrim, County Antrim
HAYS INFORMATION TECHNOLOGY
Salary: £19000.00 - £25000.00 per annum
Posted: 7 hours ago
Surrey
Proactive Appointments
Salary: £28000 per annum + Benefits
Posted: Yesterday
Leeds, West Yorkshire
4it Recruitment Ltd
Salary: From £17,000 to £19,000 per annum plus additional benefits
Posted: 2 days ago
Fareham, Hampshire
Spectrum IT Recruitment (South) Ltd
Salary: £19500 - £21000 per annum + Benefits
Posted: 2 days ago
Leatherhead
Recruitment Genius Ltd
Salary: £25000 - £27000 per annum
Posted: 3 days ago
Bath, Avon
Bluetownonline
Salary: £23000 - £28000 per annum
Posted: 3 days ago
Portsmouth, Hampshire
Bluetownonline
Posted: 6 days ago
Manchester
Bluetown Online LTD
Salary: £22714 per annum
Posted: 10 days ago
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