The table below looks at the statistics for the 2nd Line Support Technician role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support Technician in their job title over the 3 months to 1 September 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
1 Sep 2014
Same period 2013 Same period 2012
Second Line Support Technician
Rank 849 855 855
Rank change year-on-year
+6 0
Permanent jobs requiring a 2nd Line Support Technician 53 22 39
As % of all permanent IT jobs located in the UK 0.046% 0.020% 0.033%
As % of the Job Titles category 0.048% 0.022% 0.035%
Number of salaries quoted 39 20 32
Average salary £28,500 £22,500 £22,500
Average salary % change year-on-year
+26.66% -
90% offered a salary of more than £18,900 £21,450 £20,100
10% offered a salary of more than £32,500 £28,225 £26,450
UK excluding London average salary £25,000 £22,500 £22,500
% change year-on-year
+11.11% -

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
109613 101511 111389
As % of all permanent IT jobs located in the UK 94.43% 94.24% 95.13%
Number of salaries quoted 88645 84193 95104
Average salary £45,000 £42,500 £42,500
Average salary % change year-on-year
+5.88% -
90% offered a salary of more than £26,500 £26,500 £27,000
10% offered a salary of more than £70,000 £70,000 £70,000
UK excluding London average salary £40,000 £39,000 £38,500
% change year-on-year
+2.56% +1.29%

2nd Line Support Technician
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing 2nd Line Support Technician in the job title within the UK as a proportion of the total demand within the Job Titles category.

2nd Line Support Technician Jobs Demand Trend in the UK

2nd Line Support Technician
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support Technician within the UK.

2nd Line Support Technician Salary Trend in the UK

2nd Line Support Technician
Salary Histogram

This chart provides a salary histogram for IT jobs citing 2nd Line Support Technician over the 3 months to 1 September 2014 within the UK.

2nd Line Support Technician Salary Histogram in the UK

2nd Line Support Technician
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support Technician within the UK over the 3 months to 1 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +4 51 £28,000 +24.44% 8
East of England +2 17 £28,500 +32.55%
South East +10 16 £26,000 +4.00% 3
Berkshire - 12 £30,000 - 1
Maidenhead - 11 - -
Hertfordshire - 11 £28,500 -
London -17 6 £32,250 +43.33%
Yorkshire -33 5 £18,500 -2.63%
Essex - 5 £32,000 -
North West -7 4 £21,250 -22.72% 2
Cheshire - 4 £21,250 - 2
West Yorkshire - 4 £18,500 -
Hampshire -6 3 £24,000 +6.66%
Basingstoke -7 3 £24,000 +6.66%
Brentwood - 3 £32,000 -
City of London - 3 £32,500 -
Staffordshire - 2 £30,000 -
Colchester - 2 £21,500 -
Stafford - 2 £30,000 -
West Midlands - 2 £30,000 -
Oxfordshire +7 1 £26,000 +4.00% 1
Oxford +3 1 £26,000 +4.00%
Cambridgeshire -12 1 £18,500 -13.95%
South West -24 1 £22,500 -5.26% 3
Wales - 1 - -
West Wales - 1 - -
Mirfield - 1 £18,500 -
Gloucestershire - 1 £22,500 - 1
North Yorkshire - 1 £20,000 -
Potters Bar - 1 £32,500 -

2nd Line Support Technician
Top 30 Related IT Skills

For the 6 months to 1 September 2014, IT jobs within the UK that cited 2nd Line Support Technician in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support Technician in their job title.

1 78 (76.47%) Windows
2 46 (45.10%) MS Office
3 39 (38.24%) Microsoft
4 37 (36.27%) Windows 7
5 36 (35.29%) Active Directory
6 33 (32.35%) Windows Server 2008
7 28 (27.45%) VMware
8 24 (23.53%) Windows Server 2003
8 24 (23.53%) MS Excel
8 24 (23.53%) Windows XP
9 18 (17.65%) MS Exchange
9 18 (17.65%) Citrix
10 17 (16.67%) ITIL
10 17 (16.67%) Finance
11 16 (15.69%) Service Delivery
12 15 (14.71%) SLA
13 14 (13.73%) TCP/IP
14 12 (11.76%) SQL
15 11 (10.78%) DNS
15 11 (10.78%) Cisco
15 11 (10.78%) Microsoft Certification
15 11 (10.78%) Telecoms
16 9 (8.82%) VMware Infrastructure
17 8 (7.84%) XenApp
17 8 (7.84%) Kindle
17 8 (7.84%) Local Government
17 8 (7.84%) IP Telephony
17 8 (7.84%) VLAN
17 8 (7.84%) SCCM
17 8 (7.84%) HP

2nd Line Support Technician
Top Related IT Skills by Category

For the 6 months to 1 September 2014, IT jobs within the UK that cited 2nd Line Support Technician in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support Technician in their job title. Up to 20 skills are shown per category.

Application Platforms
1 18 (17.65%) MS Exchange
2 4 (3.92%) Exchange Server 2003
2 4 (3.92%) Exchange Server 2010
3 3 (2.94%) Exchange Server 2007
4 2 (1.96%) Blackberry Enterprise Server
4 2 (1.96%) Exchange Server 2013
Applications
1 46 (45.10%) MS Office
2 24 (23.53%) MS Excel
Business Applications
1 1 (0.98%) assyst
Cloud Services
1 1 (0.98%) Office 365
Communications & Networking
1 14 (13.73%) TCP/IP
2 11 (10.78%) DNS
3 8 (7.84%) Internet
3 8 (7.84%) IP Telephony
3 8 (7.84%) VLAN
4 7 (6.86%) Firewall
5 6 (5.88%) Network Security
6 5 (4.90%) LAN
6 5 (4.90%) DHCP
7 4 (3.92%) WAN
7 4 (3.92%) ADSL
7 4 (3.92%) VPN
8 2 (1.96%) 3G
8 2 (1.96%) VoIP
8 2 (1.96%) Ethernet
9 1 (0.98%) SMTP
9 1 (0.98%) Broadband
9 1 (0.98%) MPLS
9 1 (0.98%) SSL
9 1 (0.98%) SAN
Database & Business Intelligence
1 4 (3.92%) SQL Server
2 2 (1.96%) MySQL
3 1 (0.98%) SQL Server 2005
3 1 (0.98%) SQL Server 2008
3 1 (0.98%) SQL Server 2012
Development Applications
1 1 (0.98%) MSI
General
1 17 (16.67%) Finance
2 11 (10.78%) Telecoms
3 8 (7.84%) Local Government
4 2 (1.96%) Legal
5 1 (0.98%) Law
Libraries, Frameworks & Software Standards
1 1 (0.98%) XML
1 1 (0.98%) XSLT
Miscellaneous
1 8 (7.84%) Kindle
2 6 (5.88%) Fat Client
2 6 (5.88%) Thin Client
3 4 (3.92%) Management Information System
3 4 (3.92%) VLE
3 4 (3.92%) iPhone
4 3 (2.94%) Blackberry
4 3 (2.94%) iPad
5 2 (1.96%) Video Conferencing
5 2 (1.96%) Computer Science
6 1 (0.98%) EPoS
6 1 (0.98%) FMCG
6 1 (0.98%) iSeries
6 1 (0.98%) Mobile App
6 1 (0.98%) AS400
6 1 (0.98%) Clustering
6 1 (0.98%) PDA
6 1 (0.98%) CCTV
6 1 (0.98%) Ergonomics
Operating Systems
1 78 (76.47%) Windows
2 37 (36.27%) Windows 7
3 33 (32.35%) Windows Server 2008
4 24 (23.53%) Windows XP
4 24 (23.53%) Windows Server 2003
5 7 (6.86%) Windows Server 2012
6 4 (3.92%) UNIX
7 3 (2.94%) Windows 8
8 2 (1.96%) Android
8 2 (1.96%) Linux
9 1 (0.98%) Windows NT
9 1 (0.98%) Mac OS X
9 1 (0.98%) Windows Mobile
9 1 (0.98%) Windows Vista
9 1 (0.98%) Windows 2000 Server
9 1 (0.98%) Mac OS
9 1 (0.98%) Apple iOS
Processes & Methodologies
1 17 (16.67%) ITIL
2 16 (15.69%) Service Delivery
3 4 (3.92%) CRM
3 4 (3.92%) Project Management
3 4 (3.92%) Kalman Filter
4 3 (2.94%) Software Deployment
4 3 (2.94%) Service Management
5 2 (1.96%) Disaster Recovery
5 2 (1.96%) Data Protection
6 1 (0.98%) Information Governance
6 1 (0.98%) Service Desk Management
6 1 (0.98%) Information Management
6 1 (0.98%) Incident Management
6 1 (0.98%) Load Balancing
Programming Languages
1 12 (11.76%) SQL
2 2 (1.96%) VBA
3 1 (0.98%) PowerShell
Qualifications
1 11 (10.78%) Microsoft Certification
2 6 (5.88%) ITIL Certification
2 6 (5.88%) MCP
3 4 (3.92%) CCNA
3 4 (3.92%) Cisco Certification
3 4 (3.92%) Degree
4 1 (0.98%) SC Cleared
4 1 (0.98%) Security Cleared
4 1 (0.98%) MCSE
4 1 (0.98%) CCSA
4 1 (0.98%) CCSE
Quality Assurance & Compliance
1 15 (14.71%) SLA
2 8 (7.84%) ISO 9001
3 2 (1.96%) QA
System Software
1 36 (35.29%) Active Directory
2 9 (8.82%) VMware Infrastructure
3 8 (7.84%) XenApp
4 7 (6.86%) vSphere
5 6 (5.88%) Microsoft App-V
6 5 (4.90%) XenDesktop
7 2 (1.96%) Hyper-V
7 2 (1.96%) VMware ESXi
8 1 (0.98%) UAG
8 1 (0.98%) Terminal Services
8 1 (0.98%) VMware ESX
8 1 (0.98%) XenServer
Systems Management
1 8 (7.84%) SCCM
2 4 (3.92%) Norton AntiVirus
2 4 (3.92%) Backup Exec
2 4 (3.92%) WSUS
3 1 (0.98%) Sysprep
3 1 (0.98%) McAfee ePO
Vendors
1 39 (38.24%) Microsoft
2 28 (27.45%) VMware
3 18 (17.65%) Citrix
4 11 (10.78%) Cisco
5 8 (7.84%) HP
6 5 (4.90%) Apple
7 4 (3.92%) Symantec
7 4 (3.92%) McAfee
7 4 (3.92%) Northgate
8 3 (2.94%) LANDesk
9 2 (1.96%) WatchGuard
9 2 (1.96%) Kaspersky
9 2 (1.96%) Sophos
9 2 (1.96%) Sage
9 2 (1.96%) Dell
9 2 (1.96%) Nortel
9 2 (1.96%) Avaya
9 2 (1.96%) Veritas
10 1 (0.98%) IBM
10 1 (0.98%) CheckPoint
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