The table below looks at the statistics for the 2nd Line Support Technician role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support Technician in their job title over the 3 months to 31 July 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
31 Jul 2015
Same period 2014 Same period 2013
Second Line Support Technician
Rank 836 879 859
Rank change year-on-year
+43 -20
Permanent jobs requiring a 2nd Line Support Technician 56 50 21
As % of all permanent IT jobs located in the UK 0.051% 0.043% 0.019%
As % of the Job Titles category 0.054% 0.045% 0.020%
Number of salaries quoted 56 35 19
Average salary £22,500 £28,500 £22,500
Average salary % change year-on-year
-21.05% +26.66%
90% offered a salary of more than £20,000 £18,500 £21,500
10% offered a salary of more than £28,000 £32,500 £30,400
UK excluding London average salary £22,000 £25,000 £23,750
% change year-on-year
-12.00% +5.26%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
103310 110572 102545
As % of all permanent IT jobs located in the UK 94.34% 94.52% 94.31%
Number of salaries quoted 85440 90223 84888
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £27,000 £26,500 £26,500
10% offered a salary of more than £70,000 £67,500 £70,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

2nd Line Support Technician
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing 2nd Line Support Technician in the job title within the UK as a proportion of the total demand within the Job Titles category.

2nd Line Support Technician Jobs Demand Trend in the UK

2nd Line Support Technician
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support Technician within the UK.

2nd Line Support Technician Salary Trend in the UK

2nd Line Support Technician
Salary Histogram

This chart provides a salary histogram for IT jobs citing 2nd Line Support Technician over the 3 months to 31 July 2015 within the UK.

2nd Line Support Technician Salary Histogram in the UK

2nd Line Support Technician
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support Technician within the UK over the 3 months to 31 July 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +22 52 £22,500 -21.05% 8
London +34 13 £24,000 -26.15% 3
South West - 13 £20,000 - 1
South East -4 12 £22,250 -7.29% 2
Cornwall - 8 £20,000 -
North West +2 7 £22,500 +4.65%
City of London +24 5 £26,000 -20.00% 1
Swindon - 5 £20,000 -
Wiltshire - 5 £20,000 -
Oxfordshire - 5 £22,000 -
Manchester - 4 £22,500 -
Stockport - 4 £22,500 -
Leeds +18 3 £20,000 -16.66%
West Yorkshire +7 3 £20,000 +8.10%
Yorkshire +1 3 £20,000 +8.10% 2
East Midlands - 3 £20,000 -
Glasgow - 3 £26,000 -
Scotland - 3 £26,000 -
Middlesex - 3 £25,000 -
Croydon - 3 £23,500 -
Hampshire 0 2 £21,000 -12.50%
Merseyside - 2 £25,000 -
Nottinghamshire - 2 £22,000 -
Birkenhead - 2 £25,000 -
Haywards Heath - 2 £26,250 - 1
Southampton - 2 £21,000 -
Nottingham - 2 £22,000 -
Redruth - 2 £21,500 -
West Sussex - 2 £26,250 - 2
Cheshire +1 1 £32,000 +48.83%

2nd Line Support Technician
Top 30 Related IT Skills

For the 6 months to 31 July 2015, IT jobs within the UK that cited 2nd Line Support Technician in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support Technician in their job title.

1 81 (75.70%) Windows
2 55 (51.40%) Active Directory
3 54 (50.47%) Microsoft
4 47 (43.93%) MS Exchange
5 42 (39.25%) Windows Server 2008
6 34 (31.78%) Windows Server 2012
7 31 (28.97%) Citrix
8 30 (28.04%) Windows Server 2003
8 30 (28.04%) Exchange Server 2010
9 28 (26.17%) Exchange Server 2013
10 24 (22.43%) Windows 7
10 24 (22.43%) LAN
11 23 (21.50%) Microsoft Certification
12 22 (20.56%) Exchange Server 2007
12 22 (20.56%) VMware
13 21 (19.63%) WAN
13 21 (19.63%) TCP/IP
13 21 (19.63%) Blackberry
14 20 (18.69%) MS Excel
14 20 (18.69%) MS Office
15 18 (16.82%) DNS
15 18 (16.82%) Windows Vista
16 17 (15.89%) VMware Infrastructure
17 15 (14.02%) Finance
17 15 (14.02%) DHCP
18 13 (12.15%) Firewall
18 13 (12.15%) SLA
18 13 (12.15%) Office 365
19 11 (10.28%) XenApp
19 11 (10.28%) MCP

2nd Line Support Technician
Top Related IT Skills by Category

For the 6 months to 31 July 2015, IT jobs within the UK that cited 2nd Line Support Technician in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support Technician in their job title. Up to 20 skills are shown per category.

Application Platforms
1 47 (43.93%) MS Exchange
2 30 (28.04%) Exchange Server 2010
3 28 (26.17%) Exchange Server 2013
4 22 (20.56%) Exchange Server 2007
5 9 (8.41%) SharePoint
6 8 (7.48%) Lync
7 5 (4.67%) Blackberry Enterprise Server
8 4 (3.74%) Exchange Server 2003
8 4 (3.74%) IBM Notes
9 1 (0.93%) SharePoint 2013
Applications
1 20 (18.69%) MS Office
1 20 (18.69%) MS Excel
2 3 (2.80%) Spreadsheet
3 1 (0.93%) MS Project
3 1 (0.93%) MS Visio
Business Applications
1 3 (2.80%) Dynamics GP
Cloud Services
1 13 (12.15%) Office 365
2 2 (1.87%) Microsoft Azure
Communications & Networking
1 24 (22.43%) LAN
2 21 (19.63%) WAN
2 21 (19.63%) TCP/IP
3 18 (16.82%) DNS
4 15 (14.02%) DHCP
5 13 (12.15%) Firewall
6 9 (8.41%) Internet
7 8 (7.48%) Wireless
8 7 (6.54%) VLAN
9 6 (5.61%) Wi-Fi
10 5 (4.67%) WLAN
10 5 (4.67%) SAN
11 3 (2.80%) VPN
11 3 (2.80%) NAS
11 3 (2.80%) ADSL
12 1 (0.93%) MPLS
Database & Business Intelligence
1 4 (3.74%) SQL Server
2 3 (2.80%) SQL Server Integration Services
3 1 (0.93%) SQL Server 2008
3 1 (0.93%) SQL Server 2012
General
1 15 (14.02%) Finance
2 6 (5.61%) Banking
2 6 (5.61%) Telecoms
3 5 (4.67%) Marketing
4 4 (3.74%) Law
5 2 (1.87%) Local Government
6 1 (0.93%) Retail
Miscellaneous
1 21 (19.63%) Blackberry
2 10 (9.35%) Video Conferencing
3 4 (3.74%) VLE
3 4 (3.74%) iPad
3 4 (3.74%) Analytical Skills
4 3 (2.80%) CCTV
5 2 (1.87%) Fat Client
5 2 (1.87%) Thin Client
5 2 (1.87%) User Experience
6 1 (0.93%) Data Centre
6 1 (0.93%) Enterprise Software
6 1 (0.93%) EPoS
6 1 (0.93%) Management Information System
6 1 (0.93%) Handset
6 1 (0.93%) iPhone
Operating Systems
1 81 (75.70%) Windows
2 42 (39.25%) Windows Server 2008
3 34 (31.78%) Windows Server 2012
4 30 (28.04%) Windows Server 2003
5 24 (22.43%) Windows 7
6 18 (16.82%) Windows Vista
7 9 (8.41%) Windows 8
8 8 (7.48%) Windows XP
9 3 (2.80%) Windows Mobile
9 3 (2.80%) Apple iOS
10 1 (0.93%) Android
10 1 (0.93%) Mac OS
Processes & Methodologies
1 10 (9.35%) ITIL
2 5 (4.67%) Service Delivery
2 5 (4.67%) Kalman Filter
3 4 (3.74%) Time Management
4 3 (2.80%) Coaching
4 3 (2.80%) Network Architecture
4 3 (2.80%) Change Management
4 3 (2.80%) ETL
4 3 (2.80%) Data Security
5 2 (1.87%) Incident Management
5 2 (1.87%) Network Management
5 2 (1.87%) Software Distribution
6 1 (0.93%) Change Control
6 1 (0.93%) Root Cause Analysis
6 1 (0.93%) Software Deployment
6 1 (0.93%) Patch Management
6 1 (0.93%) ISMS
6 1 (0.93%) Web Development
6 1 (0.93%) Problem Management
6 1 (0.93%) Security Management
Programming Languages
1 3 (2.80%) SQL
1 3 (2.80%) T-SQL
Qualifications
1 23 (21.50%) Microsoft Certification
2 11 (10.28%) MCP
2 11 (10.28%) MCSA
3 9 (8.41%) Degree
4 7 (6.54%) MCSE
5 5 (4.67%) HNC
5 5 (4.67%) HND
6 4 (3.74%) A+ Certification
6 4 (3.74%) Network+ Certification
6 4 (3.74%) SC Cleared
6 4 (3.74%) Security Cleared
7 2 (1.87%) MCTS
8 1 (0.93%) MCITP
Quality Assurance & Compliance
1 13 (12.15%) SLA
2 1 (0.93%) ISO/IEC 27001
System Software
1 55 (51.40%) Active Directory
2 17 (15.89%) VMware Infrastructure
3 11 (10.28%) XenApp
4 6 (5.61%) Terminal Services
5 4 (3.74%) Citrix Presentation Server
5 4 (3.74%) vSphere
5 4 (3.74%) Hyper-V
6 3 (2.80%) Terminal Server
Systems Management
1 4 (3.74%) SCCM
1 4 (3.74%) Symantec Endpoint Protection
2 3 (2.80%) Backup Exec
3 1 (0.93%) MAILsweeper
3 1 (0.93%) DameWare
Vendors
1 54 (50.47%) Microsoft
2 31 (28.97%) Citrix
3 22 (20.56%) VMware
4 9 (8.41%) Apple
5 7 (6.54%) Symantec
6 5 (4.67%) Avaya
6 5 (4.67%) Cisco
7 4 (3.74%) Lotus
8 2 (1.87%) Bloomberg
8 2 (1.87%) HP
8 2 (1.87%) Dell
9 1 (0.93%) IBM
9 1 (0.93%) Juniper
9 1 (0.93%) NetApp
9 1 (0.93%) McAfee
9 1 (0.93%) Mitel
City, London
Oscar Associates (UK) Ltd
Salary: £20000 - £30000 per annum
Posted: 18 hours ago
Haywards Heath, West Sussex
Circle Recruitment
Salary: £22000 - £28000 per annum
Posted: 19 hours ago
Crawley, West Sussex
Bluetownonline
Salary: £28k per year
Posted: Yesterday
London
Oasis Academy
Salary: From £25,620 to £28,845 per annum
Posted: Yesterday
Bristol, Avon
Premier IT
Salary: £27000 per annum
Posted: 4 days ago
Doncaster, Yorkshire
Greywood Associates Limited
Salary: £20000 - £22000 per annum + bens
Posted: 7 days ago
London
Bluetownonline Ltd
Salary: £24k - 27k per year
Posted: 22 days ago
Doncaster
Greywood Associates Limited
Salary: £20000 - £22000 per annum + bens
Posted: 24 days ago