The statistics below represent IT jobs advertised across the UK that had 2nd Line Support Technician featuring in the job title. Included is a guide to the salaries offered over the 3 months to 5 May 2016 with a comparison to same period over 2 years.

3 months to
5 May 2016
Same period 2015 Same period 2014
Second Line Support Technician
Rank 896 896 933
Rank change year-on-year
0 +37
Permanent jobs requiring a 2nd Line Support Technician 41 78 64
As % of all permanent IT jobs located in the UK 0.040% 0.071% 0.054%
As % of the Job Titles category 0.042% 0.073% 0.056%
Number of salaries quoted 38 74 52
Median salary £24,000 £22,250 £24,500
Median salary % change year-on-year
+7.86% -9.18%
90% offered a salary of more than £21,850 £19,000 £20,000
10% offered a salary of more than £28,000 £31,500 £32,950
UK excluding London median salary £23,000 £20,250 £23,500
% change year-on-year
+13.58% -13.82%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
98711 106520 115260
As % of all permanent IT jobs located in the UK 96.26% 96.47% 96.45%
Number of salaries quoted 82990 86917 93519
Median salary £45,000 £45,000 £45,000
90% offered a salary of more than £27,500 £26,500 £27,000
10% offered a salary of more than £70,000 £68,000 £70,000
UK excluding London median salary £41,500 £40,000 £40,000
% change year-on-year
+3.75% -

2nd Line Support Technician
Jobs Demand Trend

The demand trend of job ads that featured 2nd Line Support Technician in the job title.

2nd Line Support Technician Jobs Demand Trend in the UK

2nd Line Support Technician
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support Technician within the UK.

2nd Line Support Technician Salary Trend in the UK

2nd Line Support Technician
Salary Histogram

This chart provides a salary histogram for IT jobs citing 2nd Line Support Technician over the 3 months to 5 May 2016 within the UK.

2nd Line Support Technician Salary Histogram in the UK

2nd Line Support Technician
Top 30 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support Technician within the UK over the 3 months to 5 May 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -9 39 £24,000 +7.86% 10
London +5 11 £25,000 -3.84% 4
North West +20 10 £22,500 -6.25% 2
South East +16 10 £24,000 +26.31% 1
Manchester +12 8 £22,500 -6.25% 1
Berkshire - 6 £23,250 -
West Yorkshire +16 3 £22,500 -10.00% 1
Yorkshire +12 3 £22,500 -10.00% 1
Stockport - 3 £22,500 -
Kingston Upon Thames - 3 £25,000 -
Cheshire +22 2 £31,000 +37.77%
Surrey +5 2 £24,000 +33.33%
Gloucestershire +2 2 £23,250 +8.13%
Chester -5 2 £31,000 +37.77%
South West -17 2 £23,250 +16.25%
Wakefield - 2 £22,500 - 1
Reading - 2 £22,000 -
Wokingham - 2 £25,000 -
City of London +41 1 £22,000 -20.00%
East Sussex +15 1 £23,508 -7.81%
East Midlands +11 1 £21,500 -14.00% 1
Nottingham +10 1 £21,500 +7.50% 1
Essex +5 1 £25,000 -20.63%
Nottinghamshire +4 1 £21,500 +7.50% 1
East of England +3 1 £25,000 -3.84%
Staffordshire +1 1 £23,000 +4.54%
West Midlands -19 1 £23,000 +4.54% 1
Kent - 1 £24,500 -
Tamworth - 1 £23,000 -
Leeds - 1 £22,500 -

2nd Line Support Technician Skill Set
Top 30 Related IT Skills

For the 6 months to 5 May 2016, 2nd Line Support Technician job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring 2nd Line Support Technician in the job title.

1 76 (83.52%) Windows
2 64 (70.33%) Active Directory
3 45 (49.45%) Microsoft
4 35 (38.46%) Windows Server 2008
5 34 (37.36%) Windows Server 2012
5 34 (37.36%) Windows 7
5 34 (37.36%) Windows Server
6 31 (34.07%) MS Office
7 25 (27.47%) MS Exchange
8 24 (26.37%) Citrix
9 23 (25.27%) VMware
10 21 (23.08%) MS Excel
10 21 (23.08%) ITIL
11 20 (21.98%) Firewall
12 19 (20.88%) DNS
13 18 (19.78%) LAN
14 17 (18.68%) WAN
14 17 (18.68%) TCP/IP
14 17 (18.68%) VMware Infrastructure
15 16 (17.58%) DHCP
15 16 (17.58%) Cisco
16 15 (16.48%) SLA
16 15 (16.48%) Wi-Fi
17 14 (15.38%) VPN
17 14 (15.38%) Windows 8
18 13 (14.29%) Office 365
19 12 (13.19%) Terminal Services
20 11 (12.09%) Dell
20 11 (12.09%) Hyper-V
21 10 (10.99%) Windows Server 2003

2nd Line Support Technician Skill Set
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 25 (27.47%) MS Exchange
2 8 (8.79%) Exchange Server 2010
3 4 (4.40%) Exchange Server 2007
4 3 (3.30%) Exchange Server 2013
4 3 (3.30%) SharePoint
5 2 (2.20%) Exchange Server 2003
6 1 (1.10%) IBM Notes
6 1 (1.10%) Skype for Business
Applications
1 31 (34.07%) MS Office
2 21 (23.08%) MS Excel
3 4 (4.40%) MS PowerPoint
Business Applications
1 2 (2.20%) Dynamics CRM
Cloud Services
1 13 (14.29%) Office 365
2 6 (6.59%) Google Apps
Communications & Networking
1 20 (21.98%) Firewall
2 19 (20.88%) DNS
3 18 (19.78%) LAN
4 17 (18.68%) TCP/IP
4 17 (18.68%) WAN
5 16 (17.58%) DHCP
6 15 (16.48%) Wi-Fi
7 14 (15.38%) VPN
8 7 (7.69%) VLAN
9 6 (6.59%) Remote Desktop
10 4 (4.40%) Internet
10 4 (4.40%) SAN
10 4 (4.40%) VoIP
11 3 (3.30%) Wireless
12 2 (2.20%) DSL
13 1 (1.10%) Cisco IOS
13 1 (1.10%) SSL
13 1 (1.10%) Structured Cabling
Database & Business Intelligence
1 8 (8.79%) SQL Server
2 2 (2.20%) MS Access
2 2 (2.20%) SQL Server 2008
2 2 (2.20%) SQL Server 2012
General
1 4 (4.40%) Telecoms
2 3 (3.30%) Law
3 2 (2.20%) Finance
3 2 (2.20%) Retail
4 1 (1.10%) Legal
Libraries, Frameworks & Software Standards
1 1 (1.10%) .NET
1 1 (1.10%) HTML
1 1 (1.10%) XML
Miscellaneous
1 9 (9.89%) Driving Licence
2 8 (8.79%) iPhone
3 7 (7.69%) Analytical Skills
4 5 (5.49%) CMDB
4 5 (5.49%) EPoS
5 3 (3.30%) Data Centre
6 2 (2.20%) AS400
6 2 (2.20%) Blackberry
6 2 (2.20%) Client/Server
6 2 (2.20%) iSeries
6 2 (2.20%) Management Information System
6 2 (2.20%) PDA
6 2 (2.20%) Smartphone
7 1 (1.10%) iPad
7 1 (1.10%) Xbox
Operating Systems
1 76 (83.52%) Windows
2 35 (38.46%) Windows Server 2008
3 34 (37.36%) Windows 7
3 34 (37.36%) Windows Server
3 34 (37.36%) Windows Server 2012
4 14 (15.38%) Windows 8
5 10 (10.99%) Windows Server 2003
6 7 (7.69%) Windows XP
7 6 (6.59%) Mac OS X
8 5 (5.49%) Linux
8 5 (5.49%) Windows 10
9 4 (4.40%) Mac OS
10 3 (3.30%) Android
10 3 (3.30%) Apple iOS
11 2 (2.20%) OS/400
11 2 (2.20%) Windows Mobile
12 1 (1.10%) CentOS
12 1 (1.10%) Ubuntu
12 1 (1.10%) Unix
12 1 (1.10%) Windows 2000
Processes & Methodologies
1 21 (23.08%) ITIL
2 5 (5.49%) Continuous Improvement
2 5 (5.49%) Email Filtering
2 5 (5.49%) Kalman Filter
2 5 (5.49%) Web Filtering
3 3 (3.30%) Case Management
3 3 (3.30%) Disaster Recovery
3 3 (3.30%) Open Source
4 2 (2.20%) CRM
4 2 (2.20%) High Availability
4 2 (2.20%) Mentoring
4 2 (2.20%) Migration
4 2 (2.20%) Network Management
4 2 (2.20%) Service Delivery
4 2 (2.20%) Software Deployment
4 2 (2.20%) Software Distribution
5 1 (1.10%) ERP
5 1 (1.10%) Incident Management
5 1 (1.10%) Line Management
Programming Languages
1 5 (5.49%) SQL
2 1 (1.10%) C#
2 1 (1.10%) JavaScript
2 1 (1.10%) VB
2 1 (1.10%) VB6
2 1 (1.10%) VBScript
Qualifications
1 9 (9.89%) MCP
2 7 (7.69%) Microsoft Certification
3 5 (5.49%) MCSE
4 4 (4.40%) MCSA
5 2 (2.20%) CCDA
5 2 (2.20%) CCNA
5 2 (2.20%) Cisco Certification
5 2 (2.20%) MCITP
6 1 (1.10%) DBS Check
Quality Assurance & Compliance
1 15 (16.48%) SLA
2 4 (4.40%) ISO/IEC 27001
3 2 (2.20%) PCI DSS
System Software
1 64 (70.33%) Active Directory
2 17 (18.68%) VMware Infrastructure
3 12 (13.19%) Terminal Services
4 11 (12.09%) Hyper-V
5 2 (2.20%) VMware ESXi
5 2 (2.20%) vSphere
5 2 (2.20%) XenDesktop
6 1 (1.10%) XenApp
Systems Management
1 7 (7.69%) SCCM
2 4 (4.40%) Backup Exec
3 2 (2.20%) Norton AntiVirus
Vendors
1 45 (49.45%) Microsoft
2 24 (26.37%) Citrix
3 23 (25.27%) VMware
4 16 (17.58%) Cisco
5 11 (12.09%) Dell
6 8 (8.79%) Apple
7 6 (6.59%) Google
7 6 (6.59%) HP
7 6 (6.59%) Intel Security
8 5 (5.49%) Veeam
9 3 (3.30%) Kaspersky
9 3 (3.30%) Sophos
9 3 (3.30%) Symantec
10 2 (2.20%) Avaya
10 2 (2.20%) Draytek
10 2 (2.20%) LANDesk
10 2 (2.20%) NETGEAR
10 2 (2.20%) ZyXEL
11 1 (1.10%) Lotus
11 1 (1.10%) Supermicro
Nottingham, Nottinghamshire
Computer People
Salary: £22000.00 per annum
Posted: 21 hours ago
Liverpool, Merseyside
Circle Recruitment
Salary: £20000 - £22000 per annum + Package
Posted: 22 hours ago
West London
IT Connections
Salary: £20,000 to £25,000
Posted: Yesterday
Oxfordshire
HAYS INFORMATION TECHNOLOGY
Salary: £20000 - £25000 per annum + Benefits and Training
Posted: 5 days ago
Wakefield, West Yorkshire
HAYS INFORMATION TECHNOLOGY
Salary: Dependant on Experience
Posted: 6 days ago
London
Circle Recruitment
Salary: £30000 - £35000 per annum + Package
Posted: 6 days ago
Manchester
Bluetown Online LTD
Salary: £22511 per annum
Posted: 21 days ago
Coventry
Recruitment Genius Ltd
Salary: £22000 - £26000 per annum
Posted: 21 days ago
West London
NFON UK LTD
Salary: Up to £25,000 per annum + 10% bonus based on performance
Posted: 22 days ago
London
Huxley
Salary: £25000 - £50000 per annum + competitive
Posted: 27 days ago