The statistics below represent IT jobs advertised across the UK that had 2nd Line Support Technician featuring in the job title. Included is a guide to the salaries offered over the 3 months to 25 February 2017 with a comparison to same period over 2 years.

3 months to
25 Feb 2017
Same period 2016 Same period 2015
Second Line Support Technician
UK
Rank 801 885 892
Rank change year-on-year
+84 +7
Permanent jobs requiring a 2nd Line Support Technician 40 54 74
As % of all permanent IT jobs located in the UK 0.048% 0.053% 0.069%
As % of the Job Titles category 0.050% 0.055% 0.072%
Number of salaries quoted 37 53 70
Median salary £22,000 £23,500 £25,000
Median salary % change year-on-year
-6.38% -6.00%
90% offered a salary of more than £18,000 £21,100 £19,000
10% offered a salary of more than £27,500 £28,000 £30,000
UK excluding London median salary £21,292 £23,500 £23,750
% change year-on-year
-9.39% -1.05%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
79883 98427 103086
As % of all permanent IT jobs located in the UK 96.32% 96.43% 96.67%
Number of salaries quoted 66300 82530 84981
Median salary £45,000 £45,000 £45,000
90% offered a salary of more than £27,500 £27,500 £26,500
10% offered a salary of more than £72,500 £70,000 £70,000
UK excluding London median salary £42,000 £42,000 £40,000
% change year-on-year
- +5.00%

2nd Line Support Technician
Jobs Demand Trend

The demand trend of job ads that featured 2nd Line Support Technician in the job title.

2nd Line Support Technician Jobs Demand Trend in the UK

2nd Line Support Technician
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support Technician within the UK.

2nd Line Support Technician Salary Trend in the UK

2nd Line Support Technician
Salary Histogram

This chart provides a salary histogram for IT jobs citing 2nd Line Support Technician over the 3 months to 25 February 2017 within the UK.

2nd Line Support Technician Salary Histogram in the UK

2nd Line Support Technician
Top 29 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support Technician within the UK over the 3 months to 25 February 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +83 34 £21,583 -8.15% 9
South East +67 11 £20,250 -12.91% 3
Yorkshire - 7 £18,000 -
Leeds - 7 £18,000 -
West Yorkshire - 7 £18,000 -
London +69 5 £30,000 +20.00% 2
Hampshire +30 5 £20,250 -26.36% 1
East of England +18 5 £21,000 -30.00%
Hertfordshire +11 5 £21,000 -30.00%
Fareham - 5 £20,250 - 1
Potters Bar - 5 £21,000 -
County Antrim - 4 £22,000 -
Northern Ireland - 4 £22,000 -
Kent +20 3 £19,000 -22.44%
North West -21 3 £25,000 +11.11% 2
Manchester -36 3 £25,000 +11.11% 1
Oxfordshire - 3 £23,000 -
West Malling - 3 £19,000 -
South West +16 2 £22,824 -18.48%
Stockport +7 2 £26,250 +16.66%
Oxford - 2 £23,000 -
East Midlands +12 1 - - 1
Minehead - 1 £21,583 -
City of London - 1 £35,000 -
Oldham - 1 £25,000 -
Daventry - 1 - -
Northamptonshire - 1 - - 1
Bristol - 1 £24,064 -
Somerset - 1 £21,583 -

2nd Line Support Technician Skill Set
Top 30 Related IT Skills

For the 6 months to 25 February 2017, 2nd Line Support Technician job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring 2nd Line Support Technician in the job title.

1 87 (84.47%) Windows
2 75 (72.82%) Microsoft
3 71 (68.93%) Active Directory
4 48 (46.60%) Windows Server
5 46 (44.66%) VMware
6 45 (43.69%) MS Exchange
7 37 (35.92%) Windows 7
8 34 (33.01%) MS Excel
9 31 (30.10%) VMware Infrastructure
10 29 (28.16%) Cisco
11 27 (26.21%) VPN
11 27 (26.21%) ITIL
11 27 (26.21%) Firewall
12 26 (25.24%) Microsoft Certification
13 25 (24.27%) MS Office
13 25 (24.27%) Windows Server 2008
14 24 (23.30%) Hyper-V
15 23 (22.33%) Office 365
16 22 (21.36%) DNS
16 22 (21.36%) DHCP
16 22 (21.36%) Citrix
17 21 (20.39%) WAN
18 20 (19.42%) LAN
19 17 (16.50%) TCP/IP
19 17 (16.50%) Windows Server 2012
20 15 (14.56%) Terminal Services
21 14 (13.59%) CMDB
22 12 (11.65%) Apple
22 12 (11.65%) Telecoms
23 10 (9.71%) SLA

2nd Line Support Technician Skill Set
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 45 (43.69%) MS Exchange
2 3 (2.91%) Skype for Business
3 2 (1.94%) Exchange Server 2003
3 2 (1.94%) Exchange Server 2007
3 2 (1.94%) Exchange Server 2010
3 2 (1.94%) Exchange Server 2013
3 2 (1.94%) SharePoint
4 1 (0.97%) IBM Notes
4 1 (0.97%) SAS
Applications
1 34 (33.01%) MS Excel
2 25 (24.27%) MS Office
Business Applications
1 1 (0.97%) Dynamics CRM
1 1 (0.97%) Visualfiles
Cloud Services
1 23 (22.33%) Office 365
Communications & Networking
1 27 (26.21%) Firewall
1 27 (26.21%) VPN
2 22 (21.36%) DHCP
2 22 (21.36%) DNS
3 21 (20.39%) WAN
4 20 (19.42%) LAN
5 17 (16.50%) TCP/IP
6 9 (8.74%) VoIP
7 8 (7.77%) Remote Desktop
8 7 (6.80%) Cisco IOS
9 6 (5.83%) Wireless
10 3 (2.91%) SAN
11 2 (1.94%) Skype
12 1 (0.97%) iSCSI
12 1 (0.97%) VLAN
12 1 (0.97%) Wi-Fi
Database & Business Intelligence
1 7 (6.80%) SQL Server
General
1 12 (11.65%) Telecoms
2 9 (8.74%) Law
3 5 (4.85%) Finance
4 4 (3.88%) Legal
5 1 (0.97%) Electronics
5 1 (0.97%) Front Office
5 1 (0.97%) Manufacturing
5 1 (0.97%) Marketing
Libraries, Frameworks & Software Standards
1 2 (1.94%) COM
2 1 (0.97%) .NET
2 1 (0.97%) FIX Protocol
Miscellaneous
1 14 (13.59%) CMDB
2 9 (8.74%) iPad
2 9 (8.74%) Management Information System
3 6 (5.83%) Analytical Skills
4 3 (2.91%) Client/Server
5 2 (1.94%) Driving Licence
6 1 (0.97%) Derivative
6 1 (0.97%) Fixed Income
6 1 (0.97%) FMCG
6 1 (0.97%) Foreign Exchange (FX)
6 1 (0.97%) Smartphone
Operating Systems
1 87 (84.47%) Windows
2 48 (46.60%) Windows Server
3 37 (35.92%) Windows 7
4 25 (24.27%) Windows Server 2008
5 17 (16.50%) Windows Server 2012
6 8 (7.77%) Android
6 8 (7.77%) Mac OS
6 8 (7.77%) Windows Server 2003
7 5 (4.85%) Linux
7 5 (4.85%) Windows XP
8 4 (3.88%) Unix
8 4 (3.88%) Windows 8
9 3 (2.91%) Windows 10
10 2 (1.94%) Apple iOS
10 2 (1.94%) Windows Vista
Processes & Methodologies
1 27 (26.21%) ITIL
2 8 (7.77%) Case Management
2 8 (7.77%) Change Management
2 8 (7.77%) Email Filtering
2 8 (7.77%) Kalman Filter
2 8 (7.77%) Web Filtering
3 7 (6.80%) Network Planning
3 7 (6.80%) Service Management
4 5 (4.85%) Full Text Search
4 5 (4.85%) Mentoring
5 4 (3.88%) Business Development
5 4 (3.88%) Change Control
5 4 (3.88%) Continuous Improvement
5 4 (3.88%) Project Management
5 4 (3.88%) Stakeholder Management
6 3 (2.91%) Issue Tracking
6 3 (2.91%) Virtual Environments
7 2 (1.94%) CRM
8 1 (0.97%) E-Commerce
8 1 (0.97%) ERP
Programming Languages
1 9 (8.74%) SQL
2 2 (1.94%) C
3 1 (0.97%) PHP
Qualifications
1 26 (25.24%) Microsoft Certification
2 10 (9.71%) MCP
3 8 (7.77%) CCNA
3 8 (7.77%) Cisco Certification
4 7 (6.80%) MCSA
5 6 (5.83%) Degree
6 4 (3.88%) A+ Certification
6 4 (3.88%) MCSE
7 3 (2.91%) MCITP
7 3 (2.91%) Network+ Certification
8 1 (0.97%) DBS Check
8 1 (0.97%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 10 (9.71%) SLA
System Software
1 71 (68.93%) Active Directory
2 31 (30.10%) VMware Infrastructure
3 24 (23.30%) Hyper-V
4 15 (14.56%) Terminal Services
5 3 (2.91%) XenApp
6 2 (1.94%) Virtual Desktop
7 1 (0.97%) VMware Server
7 1 (0.97%) vSphere
Systems Management
1 4 (3.88%) SCCM
2 3 (2.91%) Systems Management Server (SMS)
3 1 (0.97%) Backup Exec
3 1 (0.97%) Failover Clustering
3 1 (0.97%) Microsoft Data Protection Manager
3 1 (0.97%) Opscode Chef
Vendors
1 75 (72.82%) Microsoft
2 46 (44.66%) VMware
3 29 (28.16%) Cisco
4 22 (21.36%) Citrix
5 12 (11.65%) Apple
6 7 (6.80%) ZyXEL
7 3 (2.91%) HP
7 3 (2.91%) Symantec
8 2 (1.94%) LANDesk
8 2 (1.94%) Meraki
8 2 (1.94%) NetApp
8 2 (1.94%) Sage
9 1 (0.97%) Avaya
9 1 (0.97%) ION Trading
9 1 (0.97%) Lotus
9 1 (0.97%) Mitel
9 1 (0.97%) Polycom
9 1 (0.97%) Sophos
9 1 (0.97%) Veeam
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