The statistics below represent IT jobs advertised across the UK that had 2nd Line Support Technician featuring in the job title. Included is a guide to the salaries offered over the 3 months to 1 July 2016 with a comparison to same period over 2 years.

3 months to
1 Jul 2016
Same period 2015 Same period 2014
Second Line Support Technician
Rank 879 888 918
Rank change year-on-year
+9 +30
Permanent jobs requiring a 2nd Line Support Technician 37 82 79
As % of all permanent IT jobs located in the UK 0.038% 0.074% 0.066%
As % of the Job Titles category 0.039% 0.077% 0.068%
Number of salaries quoted 33 79 62
Median salary £25,000 £22,500 £25,419
Median salary % change year-on-year
+11.11% -11.48%
90% offered a salary of more than £22,100 £19,000 £19,000
10% offered a salary of more than £31,000 £32,500 £32,500
UK excluding London median salary £25,000 £21,000 £24,500
% change year-on-year
+19.04% -14.28%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
94041 106882 116083
As % of all permanent IT jobs located in the UK 96.40% 96.46% 96.49%
Number of salaries quoted 79248 88079 95023
Median salary £47,000 £45,000 £45,000
Median salary % change year-on-year
+4.44% -
90% offered a salary of more than £27,500 £26,500 £27,000
10% offered a salary of more than £70,000 £70,000 £70,000
UK excluding London median salary £41,500 £40,000 £40,000
% change year-on-year
+3.75% -

2nd Line Support Technician
Jobs Demand Trend

The demand trend of job ads that featured 2nd Line Support Technician in the job title.

2nd Line Support Technician Jobs Demand Trend in the UK

2nd Line Support Technician
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support Technician within the UK.

2nd Line Support Technician Salary Trend in the UK

2nd Line Support Technician
Salary Histogram

This chart provides a salary histogram for IT jobs citing 2nd Line Support Technician over the 3 months to 1 July 2016 within the UK.

2nd Line Support Technician Salary Histogram in the UK

2nd Line Support Technician
Top 30 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support Technician within the UK over the 3 months to 1 July 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +9 36 £25,000 +11.11% 10
London +38 13 £25,000 -3.84% 1
South East +21 7 £25,000 +13.63% 2
City of London +62 5 £22,500 -13.46%
Berkshire - 5 £25,000 - 1
North West +18 4 £26,750 +18.88% 2
Yorkshire +12 4 £26,000 +10.63% 2
Nottinghamshire +8 3 £22,500 +12.50% 1
East Midlands +7 3 £22,500 +12.50% 1
Wokingham - 3 £25,000 - 1
West Yorkshire - 3 £26,000 - 1
Cheshire +45 2 £31,000 +37.77%
East of England +38 2 £26,250 +0.96% 1
Nottingham +11 2 £24,000 +20.00% 1
Manchester +8 2 £22,500 - 2
Stockport +7 2 £22,500 - 1
Chester +5 2 £31,000 +37.77%
West Midlands -6 2 £24,000 +9.09%
Oxfordshire -24 2 £26,250 +28.04% 1
Bracknell - 2 - -
Leeds - 2 £26,000 -
Ipswich - 2 £26,250 - 1
Suffolk - 2 £26,250 - 1
Coulsdon - 2 £23,000 -
Gloucestershire -3 1 £18,500 -13.95%
South West -10 1 £18,500 -7.50% 1
South Yorkshire - 1 £22,500 - 1
Worksop - 1 £22,500 -
Walsall - 1 £21,500 -
Wakefield - 1 - - 1

2nd Line Support Technician Skill Set
Top 30 Related IT Skills

For the 6 months to 1 July 2016, 2nd Line Support Technician job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring 2nd Line Support Technician in the job title.

1 72 (85.71%) Windows
2 61 (72.62%) Active Directory
3 50 (59.52%) Microsoft
4 31 (36.90%) Windows 7
5 29 (34.52%) Windows Server
6 28 (33.33%) Windows Server 2008
7 26 (30.95%) MS Exchange
8 25 (29.76%) MS Office
9 24 (28.57%) Citrix
10 23 (27.38%) VMware
10 23 (27.38%) Windows Server 2012
11 22 (26.19%) MS Excel
12 20 (23.81%) DNS
13 18 (21.43%) ITIL
13 18 (21.43%) VMware Infrastructure
14 17 (20.24%) Cisco
15 14 (16.67%) Terminal Services
15 14 (16.67%) DHCP
15 14 (16.67%) TCP/IP
16 13 (15.48%) Apple
16 13 (15.48%) Firewall
16 13 (15.48%) Office 365
17 11 (13.10%) LAN
18 10 (11.90%) WAN
18 10 (11.90%) SQL Server
19 9 (10.71%) Hyper-V
19 9 (10.71%) Windows 8
19 9 (10.71%) SQL
19 9 (10.71%) SLA
19 9 (10.71%) Windows Server 2003

2nd Line Support Technician Skill Set
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 26 (30.95%) MS Exchange
2 7 (8.33%) SharePoint
3 5 (5.95%) Exchange Server 2010
4 2 (2.38%) Exchange Server 2003
4 2 (2.38%) Exchange Server 2007
4 2 (2.38%) IIS
4 2 (2.38%) SharePoint Server
5 1 (1.19%) Exchange Server 2013
5 1 (1.19%) IBM Notes
5 1 (1.19%) Skype for Business
Applications
1 25 (29.76%) MS Office
2 22 (26.19%) MS Excel
3 2 (2.38%) MS PowerPoint
Business Applications
1 2 (2.38%) Dynamics CRM
Cloud Services
1 13 (15.48%) Office 365
2 1 (1.19%) Google Apps
Communications & Networking
1 20 (23.81%) DNS
2 14 (16.67%) DHCP
2 14 (16.67%) TCP/IP
3 13 (15.48%) Firewall
4 11 (13.10%) LAN
5 10 (11.90%) WAN
6 7 (8.33%) VPN
6 7 (8.33%) Wireless
7 6 (7.14%) Internet
7 6 (7.14%) Remote Desktop
7 6 (7.14%) SAN
8 5 (5.95%) VoIP
8 5 (5.95%) Wi-Fi
9 2 (2.38%) DSL
9 2 (2.38%) VLAN
10 1 (1.19%) Cisco IOS
10 1 (1.19%) SMTP
10 1 (1.19%) SSL
10 1 (1.19%) Structured Cabling
Database & Business Intelligence
1 10 (11.90%) SQL Server
2 5 (5.95%) SQL Server 2008
2 5 (5.95%) SQL Server 2012
3 2 (2.38%) MS Access
General
1 5 (5.95%) Finance
2 3 (3.57%) Law
3 2 (2.38%) Legal
3 2 (2.38%) Manufacturing
3 2 (2.38%) Marketing
3 2 (2.38%) Retail
4 1 (1.19%) Dutch Language
4 1 (1.19%) German Language
4 1 (1.19%) Spanish Language
4 1 (1.19%) Telecoms
Libraries, Frameworks & Software Standards
1 2 (2.38%) HTML
2 1 (1.19%) .NET
2 1 (1.19%) CSS
2 1 (1.19%) XML
Miscellaneous
1 7 (8.33%) CMDB
2 6 (7.14%) iPhone
3 5 (5.95%) Driving Licence
4 4 (4.76%) Blackberry
4 4 (4.76%) Management Information System
5 3 (3.57%) Data Centre
5 3 (3.57%) Smartphone
6 2 (2.38%) Analytical Skills
6 2 (2.38%) AS400
6 2 (2.38%) Client/Server
6 2 (2.38%) EPoS
6 2 (2.38%) iPad
6 2 (2.38%) iSeries
6 2 (2.38%) PDA
7 1 (1.19%) Computer Science
7 1 (1.19%) Xbox
Operating Systems
1 72 (85.71%) Windows
2 31 (36.90%) Windows 7
3 29 (34.52%) Windows Server
4 28 (33.33%) Windows Server 2008
5 23 (27.38%) Windows Server 2012
6 9 (10.71%) Windows 8
6 9 (10.71%) Windows Server 2003
7 7 (8.33%) Mac OS X
7 7 (8.33%) Windows 10
8 5 (5.95%) Android
8 5 (5.95%) Apple iOS
9 4 (4.76%) Linux
9 4 (4.76%) Windows XP
10 2 (2.38%) Mac OS
10 2 (2.38%) OS/400
10 2 (2.38%) Unix
10 2 (2.38%) Windows Mobile
10 2 (2.38%) Windows Phone
11 1 (1.19%) Ubuntu
11 1 (1.19%) Windows Vista
Processes & Methodologies
1 18 (21.43%) ITIL
2 5 (5.95%) Email Filtering
2 5 (5.95%) Kalman Filter
2 5 (5.95%) Web Filtering
3 4 (4.76%) Continuous Improvement
3 4 (4.76%) Line Management
3 4 (4.76%) Network Management
3 4 (4.76%) Service Delivery
3 4 (4.76%) Software Distribution
4 3 (3.57%) Case Management
4 3 (3.57%) Open Source
5 2 (2.38%) CRM
5 2 (2.38%) High Availability
5 2 (2.38%) Migration
5 2 (2.38%) Security Operations
5 2 (2.38%) Service Management
5 2 (2.38%) Software Deployment
6 1 (1.19%) B2C
6 1 (1.19%) ERP
6 1 (1.19%) Incident Management
Programming Languages
1 9 (10.71%) SQL
2 1 (1.19%) C#
2 1 (1.19%) JavaScript
2 1 (1.19%) VB
2 1 (1.19%) VB6
2 1 (1.19%) VBScript
Qualifications
1 8 (9.52%) Microsoft Certification
2 7 (8.33%) MCP
2 7 (8.33%) MCSE
3 4 (4.76%) MCSA
4 2 (2.38%) CCDA
4 2 (2.38%) CCNA
4 2 (2.38%) Cisco Certification
4 2 (2.38%) DV Cleared
4 2 (2.38%) MCITP
4 2 (2.38%) SC Cleared
4 2 (2.38%) Security Cleared
5 1 (1.19%) DBS Check
5 1 (1.19%) Degree
5 1 (1.19%) HND
Quality Assurance & Compliance
1 9 (10.71%) SLA
2 4 (4.76%) ISO/IEC 27001
3 2 (2.38%) PCI DSS
System Software
1 61 (72.62%) Active Directory
2 18 (21.43%) VMware Infrastructure
3 14 (16.67%) Terminal Services
4 9 (10.71%) Hyper-V
5 4 (4.76%) XenDesktop
6 2 (2.38%) VMware ESXi
6 2 (2.38%) vSphere
7 1 (1.19%) Virtual Machines
7 1 (1.19%) XenApp
Systems Management
1 3 (3.57%) Backup Exec
1 3 (3.57%) SCCM
Vendors
1 50 (59.52%) Microsoft
2 24 (28.57%) Citrix
3 23 (27.38%) VMware
4 17 (20.24%) Cisco
5 13 (15.48%) Apple
6 8 (9.52%) HP
7 6 (7.14%) Dell
8 5 (5.95%) Veeam
9 3 (3.57%) Sage
9 3 (3.57%) Sophos
10 2 (2.38%) Avaya
10 2 (2.38%) Draytek
10 2 (2.38%) Intel Security
10 2 (2.38%) LANDesk
10 2 (2.38%) NETGEAR
10 2 (2.38%) Symantec
10 2 (2.38%) ZyXEL
11 1 (1.19%) Kaspersky
11 1 (1.19%) NetApp
11 1 (1.19%) SonicWALL
Oxford, Oxfordshire
Haybrook IT Resourcing Ltd
Salary: Up to £30,000 per annum negotiable
Posted: 5 hours ago
Wokingham, Berkshire
Haybrook IT Resourcing Ltd
Salary: Up to £25,000 per annum + bonus + benefits
Posted: 7 hours ago
London
ORC International
Salary: Competitive
Posted: 2 days ago
Exeter, Devon
Redrock Consulting Ltd
Salary: £18000.00 - £20000.00 per annum
Posted: 4 days ago
Nottingham, Nottinghamshire
Employ Solutions
Salary: From £18,000 to £20,000 per annum depending on experience
Posted: 3 days ago
Ipswich, Suffolk
Coal IT Services
Salary: From £24,000 to £28,000 per annum Annual bonus(up tp 20%) Excellent Be
Posted: 4 days ago
Wakefield, West Yorkshire
Recital Consulting
Salary: £22000 - £26000 Per Annum
Posted: 3 days ago
Cheadle Hulme, Stockport
Recital Consulting Ltd
Salary: 20000-26000 Per Annum
Posted: 10 days ago
Cheadle Hulme, Stockport
Recital Consulting Ltd
Salary: 20000-26000 Per Annum
Posted: 10 days ago
Manchester
Bluetown Online LTD
Salary: £16016 per annum
Posted: 7 days ago
Doncaster
Hays Specialist Recruitment
Salary: £20000.00 - £25000.00 per annum
Posted: 24 days ago