The table below looks at the statistics for the 2nd Line Support Technician role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support Technician in their job title over the 3 months to 19 December 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
19 Dec 2014
Same period 2013 Same period 2012
Second Line Support Technician
Rank 858 827 859
Rank change year-on-year
-31 +32
Permanent jobs requiring a 2nd Line Support Technician 39 63 26
As % of all permanent IT jobs located in the UK 0.035% 0.058% 0.023%
As % of the Job Titles category 0.037% 0.061% 0.024%
Number of salaries quoted 36 56 23
Average salary £23,500 £25,500 £22,500
Average salary % change year-on-year
-7.84% +13.33%
90% offered a salary of more than £18,300 £22,500 £21,000
10% offered a salary of more than £29,400 £33,000 £24,500
UK excluding London average salary £23,000 £25,500 £22,000
% change year-on-year
-9.80% +15.90%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
106025 103677 110089
As % of all permanent IT jobs located in the UK 94.67% 94.68% 95.33%
Number of salaries quoted 88349 84138 94850
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £26,500 £26,500 £26,500
10% offered a salary of more than £70,000 £65,000 £70,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

2nd Line Support Technician
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing 2nd Line Support Technician in the job title within the UK as a proportion of the total demand within the Job Titles category.

2nd Line Support Technician Jobs Demand Trend in the UK

2nd Line Support Technician
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support Technician within the UK.

2nd Line Support Technician Salary Trend in the UK

2nd Line Support Technician
Salary Histogram

This chart provides a salary histogram for IT jobs citing 2nd Line Support Technician over the 3 months to 19 December 2014 within the UK.

2nd Line Support Technician Salary Histogram in the UK

2nd Line Support Technician
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support Technician within the UK over the 3 months to 19 December 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -25 37 £23,500 -7.84% 6
South East -3 11 £23,000 -8.00%
London +11 6 £30,000 +1.69%
Yorkshire - 6 £23,500 - 2
Berkshire +4 5 £25,000 +13.63%
East Midlands - 5 £19,500 -
Hampshire -25 4 £20,750 -5.68%
Derbyshire - 4 £19,000 -
North West - 4 £20,750 - 3
Southampton - 4 £20,750 -
Derby - 4 £19,000 -
West Yorkshire - 4 £24,000 - 2
East of England -24 3 £26,000 +1.96% 1
Manchester - 3 £21,500 - 3
Leeds - 3 £24,000 - 1
Suffolk +1 2 £26,000 +1.96%
West Midlands -8 2 £25,500 -6.42%
North Yorkshire - 2 £23,500 -
York - 2 £23,500 -
Ipswich - 2 £26,000 -
Maidenhead - 2 £26,250 -
Weybridge +3 1 £27,500 +22.22%
Surrey -12 1 £27,500 -5.98%
East Sussex -14 1 £26,500 +3.92%
Herefordshire - 1 £23,500 -
Lancashire - 1 £20,000 -
Cambridgeshire - 1 £17,500 -
Nottinghamshire - 1 £21,000 -
Staffordshire - 1 £27,500 -
Wokingham - 1 - -

2nd Line Support Technician
Top 30 Related IT Skills

For the 6 months to 19 December 2014, IT jobs within the UK that cited 2nd Line Support Technician in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support Technician in their job title.

1 72 (82.76%) Windows
2 40 (45.98%) MS Office
3 38 (43.68%) Active Directory
4 35 (40.23%) Microsoft
5 33 (37.93%) Windows 7
6 28 (32.18%) MS Exchange
7 23 (26.44%) Windows XP
8 20 (22.99%) Windows Server 2008
8 20 (22.99%) MS Excel
8 20 (22.99%) VMware
9 17 (19.54%) Citrix
10 15 (17.24%) ITIL
10 15 (17.24%) TCP/IP
10 15 (17.24%) DNS
11 14 (16.09%) SLA
11 14 (16.09%) VMware Infrastructure
12 13 (14.94%) Firewall
13 12 (13.79%) Windows Server 2003
14 11 (12.64%) Service Delivery
14 11 (12.64%) WAN
14 11 (12.64%) DHCP
15 10 (11.49%) Finance
15 10 (11.49%) VPN
15 10 (11.49%) Apple
16 9 (10.34%) LAN
16 9 (10.34%) Windows Server 2012
16 9 (10.34%) SQL
16 9 (10.34%) Exchange Server 2007
17 8 (9.20%) Exchange Server 2010
17 8 (9.20%) Office 365

2nd Line Support Technician
Top Related IT Skills by Category

For the 6 months to 19 December 2014, IT jobs within the UK that cited 2nd Line Support Technician in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support Technician in their job title. Up to 20 skills are shown per category.

Application Platforms
1 28 (32.18%) MS Exchange
2 9 (10.34%) Exchange Server 2007
3 8 (9.20%) Exchange Server 2010
4 4 (4.60%) SharePoint
4 4 (4.60%) Exchange Server 2013
5 3 (3.45%) Exchange Server 2003
6 2 (2.30%) IIS
6 2 (2.30%) Lync
7 1 (1.15%) SharePoint 2013
7 1 (1.15%) Blackberry Enterprise Server
Applications
1 40 (45.98%) MS Office
2 20 (22.99%) MS Excel
Business Applications
1 1 (1.15%) SAP Oil and Gas
Cloud Services
1 8 (9.20%) Office 365
2 2 (2.30%) Cloud Computing
Communications & Networking
1 15 (17.24%) DNS
1 15 (17.24%) TCP/IP
2 13 (14.94%) Firewall
3 11 (12.64%) WAN
3 11 (12.64%) DHCP
4 10 (11.49%) VPN
5 9 (10.34%) LAN
6 7 (8.05%) LDAP
6 7 (8.05%) SMTP
7 6 (6.90%) VLAN
8 5 (5.75%) VoIP
9 2 (2.30%) Internet
9 2 (2.30%) SSL
9 2 (2.30%) Wireshark
9 2 (2.30%) tcpdump
10 1 (1.15%) Cisco IOS
10 1 (1.15%) Wi-Fi
10 1 (1.15%) IP Telephony
10 1 (1.15%) IPv4
10 1 (1.15%) DEFINITY
Database & Business Intelligence
1 4 (4.60%) SQL Server
2 1 (1.15%) MS Access
2 1 (1.15%) SQL Server Integration Services
2 1 (1.15%) MySQL
General
1 10 (11.49%) Finance
2 7 (8.05%) Telecoms
3 1 (1.15%) Electronics
3 1 (1.15%) Legal
3 1 (1.15%) Manufacturing
3 1 (1.15%) Advertising
3 1 (1.15%) Retail
3 1 (1.15%) Marketing
Libraries, Frameworks & Software Standards
1 1 (1.15%) HTML
1 1 (1.15%) XML
1 1 (1.15%) XSLT
1 1 (1.15%) Flash
Miscellaneous
1 5 (5.75%) Blackberry
2 3 (3.45%) Management Information System
2 3 (3.45%) Computer Science
2 3 (3.45%) Fat Client
2 3 (3.45%) Thin Client
3 2 (2.30%) Enterprise Software
3 2 (2.30%) iPhone
4 1 (1.15%) iPad
4 1 (1.15%) Kindle
4 1 (1.15%) Video Conferencing
4 1 (1.15%) Clustering
4 1 (1.15%) DTV
4 1 (1.15%) Analytical Skills
Operating Systems
1 72 (82.76%) Windows
2 33 (37.93%) Windows 7
3 23 (26.44%) Windows XP
4 20 (22.99%) Windows Server 2008
5 12 (13.79%) Windows Server 2003
6 9 (10.34%) Windows Server 2012
7 4 (4.60%) Windows 8
7 4 (4.60%) Android
8 3 (3.45%) Windows Vista
9 2 (2.30%) Windows Mobile
9 2 (2.30%) Linux
9 2 (2.30%) Mac OS
10 1 (1.15%) Windows 2000 Server
Processes & Methodologies
1 15 (17.24%) ITIL
2 11 (12.64%) Service Delivery
3 3 (3.45%) Software Distribution
4 2 (2.30%) Project Management
4 2 (2.30%) Kalman Filter
4 2 (2.30%) CRM
4 2 (2.30%) Incident Management
5 1 (1.15%) Release Management
5 1 (1.15%) Digital Marketing
5 1 (1.15%) System Testing
5 1 (1.15%) Time Management
5 1 (1.15%) ISMS
5 1 (1.15%) Data Protection
5 1 (1.15%) Capacity Planning
5 1 (1.15%) Network Management
5 1 (1.15%) Change Control
5 1 (1.15%) Root Cause Analysis
5 1 (1.15%) Software Deployment
5 1 (1.15%) Information Governance
5 1 (1.15%) ETL
Programming Languages
1 9 (10.34%) SQL
2 1 (1.15%) T-SQL
Qualifications
1 4 (4.60%) MCP
1 4 (4.60%) Degree
2 2 (2.30%) Microsoft Certification
2 2 (2.30%) A+ Certification
3 1 (1.15%) MCSE
3 1 (1.15%) SC Cleared
3 1 (1.15%) DV Cleared
3 1 (1.15%) Security Cleared
Quality Assurance & Compliance
1 14 (16.09%) SLA
2 1 (1.15%) ISO/IEC 27001
2 1 (1.15%) QA
2 1 (1.15%) PCI DSS
2 1 (1.15%) ISO 9001
System Software
1 38 (43.68%) Active Directory
2 14 (16.09%) VMware Infrastructure
3 6 (6.90%) vSphere
4 4 (4.60%) Hyper-V
4 4 (4.60%) XenApp
5 3 (3.45%) VMware Workstation
6 2 (2.30%) Terminal Services
Systems Management
1 3 (3.45%) WSUS
1 3 (3.45%) SCCM
2 2 (2.30%) Backup Exec
3 1 (1.15%) Systems Management Server (SMS)
3 1 (1.15%) OpenView Configuration Management
Vendors
1 35 (40.23%) Microsoft
2 20 (22.99%) VMware
3 17 (19.54%) Citrix
4 10 (11.49%) Apple
5 5 (5.75%) HP
6 4 (4.60%) Cisco
7 3 (3.45%) Avaya
7 3 (3.45%) LANDesk
8 2 (2.30%) Nortel
8 2 (2.30%) Veeam
8 2 (2.30%) Symantec
9 1 (1.15%) McAfee
9 1 (1.15%) Sophos
9 1 (1.15%) SAP
9 1 (1.15%) Dell
9 1 (1.15%) NetApp
9 1 (1.15%) Draytek
9 1 (1.15%) NETGEAR
9 1 (1.15%) Kaspersky
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