The statistics below represent IT jobs advertised across the UK that had 2nd Line Support Technician featuring in the job title. Included is a guide to the salaries offered over the 3 months to 25 September 2016 with a comparison to same period over 2 years.

3 months to
25 Sep 2016
Same period 2015 Same period 2014
Second Line Support Technician
Rank 861 879 910
Rank change year-on-year
+18 +31
Permanent jobs requiring a 2nd Line Support Technician 50 85 64
As % of all permanent IT jobs located in the UK 0.053% 0.077% 0.056%
As % of the Job Titles category 0.055% 0.081% 0.058%
Number of salaries quoted 49 81 56
Median salary £25,000 £24,000 £26,000
Median salary % change year-on-year
+4.16% -7.69%
90% offered a salary of more than £22,300 £20,000 £20,500
10% offered a salary of more than £30,000 £28,500 £32,000
UK excluding London median salary £25,000 £23,500 £24,000
% change year-on-year
+6.38% -2.08%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
90823 105550 110058
As % of all permanent IT jobs located in the UK 96.28% 96.22% 96.44%
Number of salaries quoted 76065 87949 88918
Median salary £47,000 £45,000 £44,500
Median salary % change year-on-year
+4.44% +1.12%
90% offered a salary of more than £27,500 £26,500 £26,500
10% offered a salary of more than £72,500 £67,500 £70,000
UK excluding London median salary £42,500 £40,000 £40,000
% change year-on-year
+6.25% -

2nd Line Support Technician
Jobs Demand Trend

The demand trend of job ads that featured 2nd Line Support Technician in the job title.

2nd Line Support Technician Jobs Demand Trend in the UK

2nd Line Support Technician
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support Technician within the UK.

2nd Line Support Technician Salary Trend in the UK

2nd Line Support Technician
Salary Histogram

This chart provides a salary histogram for IT jobs citing 2nd Line Support Technician over the 3 months to 25 September 2016 within the UK.

2nd Line Support Technician Salary Histogram in the UK

2nd Line Support Technician
Top 30 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support Technician within the UK over the 3 months to 25 September 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +22 48 £26,000 +8.33% 15
London +40 17 £27,000 +4.85% 2
West Midlands -2 7 £25,000 +16.27% 1
City of London +64 6 £27,000 -1.81%
East of England +17 6 £27,250 -9.16% 1
South East +36 5 £23,500 -6.00% 3
Birmingham - 5 £24,000 - 1
North West +13 4 £25,500 +6.25% 3
South West -3 4 £23,750 +21.79%
Berkshire +33 3 £25,000 -2.91% 2
Leeds +21 3 £29,250 +32.95% 1
West Yorkshire +16 3 £29,250 +32.95% 2
Yorkshire +12 3 £29,250 +24.46% 3
Manchester -4 3 £25,000 +12.35% 2
Coulsdon - 3 £23,000 -
Ipswich - 3 £26,500 -
Suffolk - 3 £26,500 -
Hertfordshire +19 2 £30,000 - 1
Hampshire +18 2 £23,500 +11.90%
East Midlands +10 2 £22,750 +5.81% 2
Stockport +1 2 £26,250 +16.66% 2
Hemel Hempstead - 2 £30,000 -
Northern Ireland - 2 £22,500 -
Omagh - 2 £22,500 -
Devon - 2 £22,500 -
County Tyrone - 2 £22,500 -
Cheshire +30 1 £26,000 -9.56% 1
Reading +8 1 £25,000 -2.91%
Nottingham +6 1 £24,000 +11.62% 1
Nottinghamshire +6 1 £24,000 +11.62% 1

2nd Line Support Technician Skill Set
Top 30 Related IT Skills

For the 6 months to 25 September 2016, 2nd Line Support Technician job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring 2nd Line Support Technician in the job title.

1 73 (86.90%) Windows
2 63 (75.00%) Active Directory
3 54 (64.29%) Microsoft
4 35 (41.67%) Windows Server
5 29 (34.52%) VMware
6 28 (33.33%) Windows 7
7 26 (30.95%) Citrix
8 25 (29.76%) MS Exchange
9 24 (28.57%) DNS
9 24 (28.57%) MS Excel
10 22 (26.19%) Windows Server 2008
11 21 (25.00%) VMware Infrastructure
12 20 (23.81%) VPN
13 18 (21.43%) Apple
13 18 (21.43%) Firewall
13 18 (21.43%) Windows Server 2012
14 17 (20.24%) DHCP
15 16 (19.05%) TCP/IP
15 16 (19.05%) ITIL
16 15 (17.86%) Cisco
17 14 (16.67%) MS Office
18 13 (15.48%) Office 365
19 12 (14.29%) Android
20 10 (11.90%) Microsoft Certification
20 10 (11.90%) Hyper-V
21 9 (10.71%) Windows 8
21 9 (10.71%) Driving Licence
21 9 (10.71%) Windows 10
21 9 (10.71%) SQL
21 9 (10.71%) SQL Server

2nd Line Support Technician Skill Set
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 25 (29.76%) MS Exchange
2 7 (8.33%) SharePoint
3 5 (5.95%) Exchange Server 2013
4 4 (4.76%) Exchange Server 2007
4 4 (4.76%) Exchange Server 2010
5 2 (2.38%) IIS
5 2 (2.38%) SharePoint Server
5 2 (2.38%) Skype for Business
6 1 (1.19%) Exchange Server 2003
Applications
1 24 (28.57%) MS Excel
2 14 (16.67%) MS Office
3 1 (1.19%) MS PowerPoint
Cloud Services
1 13 (15.48%) Office 365
2 2 (2.38%) Amazon AWS
2 2 (2.38%) Microsoft Azure
3 1 (1.19%) Google Apps
Communications & Networking
1 24 (28.57%) DNS
2 20 (23.81%) VPN
3 18 (21.43%) Firewall
4 17 (20.24%) DHCP
5 16 (19.05%) TCP/IP
6 7 (8.33%) Cisco IOS
6 7 (8.33%) WAN
6 7 (8.33%) Wireless
7 6 (7.14%) LAN
7 6 (7.14%) SAN
7 6 (7.14%) VoIP
8 5 (5.95%) Internet
8 5 (5.95%) VLAN
9 4 (4.76%) Remote Desktop
10 3 (3.57%) Skype
11 2 (2.38%) SMTP
12 1 (1.19%) SSL
Database & Business Intelligence
1 9 (10.71%) SQL Server
2 4 (4.76%) SQL Server 2008
2 4 (4.76%) SQL Server 2012
General
1 6 (7.14%) Finance
1 6 (7.14%) Telecoms
2 4 (4.76%) Law
3 3 (3.57%) Manufacturing
3 3 (3.57%) Marketing
4 2 (2.38%) Dutch Language
4 2 (2.38%) German Language
4 2 (2.38%) Legal
4 2 (2.38%) Spanish Language
5 1 (1.19%) French Language
5 1 (1.19%) Retail
Libraries, Frameworks & Software Standards
1 2 (2.38%) CSS
1 2 (2.38%) HTML
Miscellaneous
1 9 (10.71%) Driving Licence
2 4 (4.76%) CMDB
2 4 (4.76%) iPad
2 4 (4.76%) Management Information System
3 2 (2.38%) Blackberry
3 2 (2.38%) iPhone
3 2 (2.38%) Replication
4 1 (1.19%) Analytical Skills
4 1 (1.19%) Computer Science
4 1 (1.19%) Data Centre
4 1 (1.19%) FMCG
Operating Systems
1 73 (86.90%) Windows
2 35 (41.67%) Windows Server
3 28 (33.33%) Windows 7
4 22 (26.19%) Windows Server 2008
5 18 (21.43%) Windows Server 2012
6 12 (14.29%) Android
7 9 (10.71%) Windows 10
7 9 (10.71%) Windows 8
8 8 (9.52%) Mac OS X
8 8 (9.52%) Windows Server 2003
9 7 (8.33%) Mac OS
10 6 (7.14%) Windows XP
11 5 (5.95%) Apple iOS
12 4 (4.76%) Windows Phone
13 3 (3.57%) Linux
14 2 (2.38%) Windows Vista
15 1 (1.19%) CentOS
15 1 (1.19%) Ubuntu
15 1 (1.19%) Unix
Processes & Methodologies
1 16 (19.05%) ITIL
2 8 (9.52%) Line Management
2 8 (9.52%) Service Management
3 6 (7.14%) Network Planning
4 4 (4.76%) Case Management
4 4 (4.76%) Email Filtering
4 4 (4.76%) Kalman Filter
4 4 (4.76%) Mentoring
4 4 (4.76%) Web Filtering
5 3 (3.57%) Network Management
5 3 (3.57%) Service Delivery
5 3 (3.57%) Software Distribution
6 2 (2.38%) B2C
6 2 (2.38%) Continuous Improvement
6 2 (2.38%) ERP
6 2 (2.38%) ITSM
6 2 (2.38%) Security Operations
7 1 (1.19%) Customer Engagement
7 1 (1.19%) Full Text Search
7 1 (1.19%) Open Source
Programming Languages
1 9 (10.71%) SQL
2 1 (1.19%) C
Qualifications
1 10 (11.90%) Microsoft Certification
2 8 (9.52%) MCP
3 7 (8.33%) MCSE
4 6 (7.14%) MCSA
5 5 (5.95%) Degree
6 2 (2.38%) CCNA
6 2 (2.38%) Cisco Certification
6 2 (2.38%) DV Cleared
6 2 (2.38%) MCITP
6 2 (2.38%) SC Cleared
6 2 (2.38%) Security Cleared
7 1 (1.19%) DBS Check
7 1 (1.19%) HND
7 1 (1.19%) ITIL Certification
Quality Assurance & Compliance
1 4 (4.76%) ISO/IEC 27001
1 4 (4.76%) SLA
2 2 (2.38%) PCI DSS
System Software
1 63 (75.00%) Active Directory
2 21 (25.00%) VMware Infrastructure
3 10 (11.90%) Hyper-V
4 7 (8.33%) Terminal Services
5 3 (3.57%) VMware ESXi
5 3 (3.57%) XenDesktop
6 2 (2.38%) Virtual Machines
6 2 (2.38%) vSphere
7 1 (1.19%) Virtual Desktop
7 1 (1.19%) XenApp
Systems Management
1 3 (3.57%) Backup Exec
2 2 (2.38%) Norton AntiVirus
3 1 (1.19%) McAfee ePO
3 1 (1.19%) Microsoft Intune
3 1 (1.19%) SCCM
Vendors
1 54 (64.29%) Microsoft
2 29 (34.52%) VMware
3 26 (30.95%) Citrix
4 18 (21.43%) Apple
5 15 (17.86%) Cisco
6 6 (7.14%) Sage
6 6 (7.14%) Veeam
6 6 (7.14%) ZyXEL
7 4 (4.76%) HP
7 4 (4.76%) Symantec
8 3 (3.57%) Sophos
9 2 (2.38%) Avaya
9 2 (2.38%) Dell
9 2 (2.38%) Kaspersky
9 2 (2.38%) LANDesk
10 1 (1.19%) Google
10 1 (1.19%) Intel Security
10 1 (1.19%) Mitel
10 1 (1.19%) NetApp
10 1 (1.19%) Salesforce.com
Leicester, Leicestershire
Rebel Recruitment
Salary: From £22,000 to £27,000 per annum + 10% shift allowance
Posted: 12 hours ago
Cheshire
Recital Consulting
Salary: £20000 - £25000 Per Annum
Posted: Yesterday
Bradford, West Yorkshire
The Bridge Ltd
Salary: From £20,000 to £25,000 per annum
Posted: 3 days ago
Kingston Upon Thames, Surrey
Ashdown IT
Salary: £20000 - £25000 per annum + benefits
Posted: 5 days ago
Wokingham, Berkshire
Haybrook IT Resourcing Ltd
Salary: Up to £25,000 per annum + bonus + benefits
Posted: Yesterday
Leeds, West Yorkshire
Circle Recruitment
Salary: £27000 per annum + Benefits
Posted: 3 days ago
Berkshire
ninesharp
Salary: £22000 - £25000 per annum + bonus, pension, health insurance
Posted: 3 days ago
Nottingham, Nottinghamshire
Rebel Recruitment
Salary: From £18,000 to £22,000 per annum 25 days holiday, City Centre parking
Posted: 5 days ago
Leatherhead
Recruitment Genius Ltd
Salary: £30000 - £34000 per annum
Posted: 5 days ago
West London
Clarion Communication IT
Salary: £30,000 per annum £30,000 (salary reviewed after six months) Plus Disc
Posted: 9 days ago
Stockport
Adria Solutions Ltd
Salary: £20000 - £25000 per annum + Benefits
Posted: 19 days ago
Watford
Bluetown Online LTD
Posted: 12 days ago
Sheffield, South Yorkshire
VeryPC
Salary: Up to £24,000 per annum dependent on experience
Posted: 15 days ago
Cheadle Hulme, Stockport
Recital Consulting Ltd
Salary: 20000-25000 Per Annum
Posted: 18 days ago
Cheadle Hulme, Stockport
Recital Consulting Ltd
Salary: 20000-25000 Per Annum
Posted: 18 days ago
Birmingham, West Midlands, UK
Direct Advertiser (Rapidly expanding lifting equipment & engineering services company)
Salary: Competitive Salary & Benefits
Posted: 26 days ago