The statistics below represent IT jobs advertised across the UK that had 2nd Line Support Technician featuring in the job title. Included is a guide to the salaries offered over the 3 months to 11 December 2016 with a comparison to same period over 2 years.

3 months to
11 Dec 2016
Same period 2015 Same period 2014
Second Line Support Technician
Rank 814 899 915
Rank change year-on-year
+85 +16
Permanent jobs requiring a 2nd Line Support Technician 65 63 63
As % of all permanent IT jobs located in the UK 0.073% 0.060% 0.055%
As % of the Job Titles category 0.075% 0.062% 0.057%
Number of salaries quoted 59 60 58
Median salary £25,000 £25,000 £23,500
Median salary % change year-on-year
- +6.38%
90% offered a salary of more than £21,400 £19,500 £18,900
10% offered a salary of more than £28,300 £40,000 £28,500
UK excluding London median salary £24,750 £24,000 £23,500
% change year-on-year
+3.12% +2.12%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
86471 102103 109760
As % of all permanent IT jobs located in the UK 96.45% 96.56% 96.67%
Number of salaries quoted 71855 85111 90926
Median salary £45,500 £45,000 £45,000
Median salary % change year-on-year
+1.11% -
90% offered a salary of more than £27,500 £27,500 £26,000
10% offered a salary of more than £75,000 £69,000 £70,000
UK excluding London median salary £41,500 £41,000 £40,000
% change year-on-year
+1.21% +2.50%

2nd Line Support Technician
Jobs Demand Trend

The demand trend of job ads that featured 2nd Line Support Technician in the job title.

2nd Line Support Technician Jobs Demand Trend in the UK

2nd Line Support Technician
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support Technician within the UK.

2nd Line Support Technician Salary Trend in the UK

2nd Line Support Technician
Top 30 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support Technician within the UK over the 3 months to 11 December 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +68 62 £25,000 - 3
Manchester +1 25 £25,000 +13.63% 1
North West -2 25 £25,000 +13.63% 1
Stockport - 15 £27,500 - 1
London +59 9 £30,000 -25.00%
South West +18 6 £24,000 +11.62%
Oldham - 6 £22,500 -
South East +60 5 £28,000 +14.28% 1
East Midlands -6 5 £22,500 +4.65%
Yorkshire +24 4 £25,000 -10.71%
East of England +1 4 £21,000 -30.00%
Northamptonshire 0 4 - -
Daventry - 4 - -
West Yorkshire - 4 £25,000 -
Hertfordshire +6 3 £21,000 -30.00%
Potters Bar +4 3 £21,000 -30.00%
Wigan - 3 £20,000 -
Leeds - 3 £25,000 -
West Midlands - 3 £25,000 - 1
Berkshire +42 2 £22,500 +4.65%
Bristol +18 2 £25,500 +14.60%
High Wycombe +13 2 £28,000 -
Buckinghamshire +8 2 £28,000 +40.00% 1
Somerset - 2 £22,042 -
Staffordshire - 2 £23,750 -
City of London - 2 £24,250 -
Northern Ireland - 2 £22,500 -
County Tyrone - 2 £22,500 -
Omagh - 2 £22,500 -
Nottinghamshire +3 1 £22,500 +4.65%

2nd Line Support Technician Skill Set
Top 30 Related IT Skills

For the 6 months to 11 December 2016, 2nd Line Support Technician job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring 2nd Line Support Technician in the job title.

1 93 (83.78%) Windows
2 79 (71.17%) Microsoft
3 78 (70.27%) Active Directory
4 48 (43.24%) MS Exchange
5 44 (39.64%) Windows Server
6 41 (36.94%) Windows 7
7 39 (35.14%) VMware
8 38 (34.23%) MS Excel
9 33 (29.73%) Firewall
10 32 (28.83%) Cisco
11 31 (27.93%) DNS
12 29 (26.13%) VMware Infrastructure
13 27 (24.32%) ITIL
14 26 (23.42%) VPN
14 26 (23.42%) DHCP
14 26 (23.42%) Citrix
15 25 (22.52%) TCP/IP
16 24 (21.62%) Windows Server 2008
17 21 (18.92%) WAN
17 21 (18.92%) Microsoft Certification
18 20 (18.02%) LAN
19 19 (17.12%) MS Office
19 19 (17.12%) Office 365
20 18 (16.22%) Apple
21 17 (15.32%) Windows Server 2012
22 16 (14.41%) Android
23 15 (13.51%) Terminal Services
23 15 (13.51%) Telecoms
24 14 (12.61%) CMDB
25 13 (11.71%) Hyper-V

2nd Line Support Technician Skill Set
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 48 (43.24%) MS Exchange
2 4 (3.60%) Exchange Server 2007
2 4 (3.60%) Exchange Server 2010
2 4 (3.60%) Exchange Server 2013
3 3 (2.70%) SharePoint
4 2 (1.80%) Exchange Server 2003
4 2 (1.80%) Skype for Business
5 1 (0.90%) IBM Notes
Applications
1 38 (34.23%) MS Excel
2 19 (17.12%) MS Office
Business Applications
1 1 (0.90%) Dynamics CRM
1 1 (0.90%) Visualfiles
Cloud Services
1 19 (17.12%) Office 365
2 2 (1.80%) Amazon AWS
2 2 (1.80%) Microsoft Azure
Communications & Networking
1 33 (29.73%) Firewall
2 31 (27.93%) DNS
3 26 (23.42%) DHCP
3 26 (23.42%) VPN
4 25 (22.52%) TCP/IP
5 21 (18.92%) WAN
6 20 (18.02%) LAN
7 11 (9.91%) Wireless
8 10 (9.01%) Cisco IOS
9 9 (8.11%) VoIP
10 6 (5.41%) Remote Desktop
11 4 (3.60%) VLAN
12 3 (2.70%) SAN
12 3 (2.70%) Skype
13 2 (1.80%) Internet
14 1 (0.90%) SMTP
14 1 (0.90%) Wi-Fi
Database & Business Intelligence
1 13 (11.71%) SQL Server
2 3 (2.70%) SQL Server 2008
2 3 (2.70%) SQL Server 2012
General
1 15 (13.51%) Telecoms
2 7 (6.31%) Finance
2 7 (6.31%) Law
3 2 (1.80%) Legal
3 2 (1.80%) Manufacturing
4 1 (0.90%) Dutch Language
4 1 (0.90%) Electronics
4 1 (0.90%) French Language
4 1 (0.90%) German Language
4 1 (0.90%) Marketing
4 1 (0.90%) Spanish Language
Libraries, Frameworks & Software Standards
1 2 (1.80%) COM
2 1 (0.90%) .NET
2 1 (0.90%) CSS
2 1 (0.90%) HTML
Miscellaneous
1 14 (12.61%) CMDB
2 11 (9.91%) Management Information System
3 8 (7.21%) Driving Licence
4 7 (6.31%) iPad
5 6 (5.41%) Analytical Skills
6 2 (1.80%) Blackberry
6 2 (1.80%) Replication
7 1 (0.90%) Data Centre
7 1 (0.90%) FMCG
7 1 (0.90%) iPhone
Operating Systems
1 93 (83.78%) Windows
2 44 (39.64%) Windows Server
3 41 (36.94%) Windows 7
4 24 (21.62%) Windows Server 2008
5 17 (15.32%) Windows Server 2012
6 16 (14.41%) Android
7 11 (9.91%) Mac OS
8 7 (6.31%) Windows 8
9 6 (5.41%) Apple iOS
9 6 (5.41%) Windows 10
10 5 (4.50%) Linux
10 5 (4.50%) Unix
10 5 (4.50%) Windows Server 2003
11 4 (3.60%) Mac OS X
11 4 (3.60%) Windows Phone
11 4 (3.60%) Windows XP
12 3 (2.70%) Windows Vista
Processes & Methodologies
1 27 (24.32%) ITIL
2 10 (9.01%) Network Planning
3 9 (8.11%) Service Management
4 7 (6.31%) Case Management
5 6 (5.41%) Continuous Improvement
5 6 (5.41%) Email Filtering
5 6 (5.41%) Kalman Filter
5 6 (5.41%) Line Management
5 6 (5.41%) Web Filtering
6 5 (4.50%) Full Text Search
7 4 (3.60%) Change Management
7 4 (3.60%) Issue Tracking
7 4 (3.60%) Mentoring
7 4 (3.60%) Project Management
8 3 (2.70%) CRM
9 2 (1.80%) ERP
9 2 (1.80%) ITSM
9 2 (1.80%) Network Management
9 2 (1.80%) Service Delivery
10 1 (0.90%) Customer Engagement
Programming Languages
1 9 (8.11%) SQL
2 2 (1.80%) C
3 1 (0.90%) PHP
Qualifications
1 21 (18.92%) Microsoft Certification
2 11 (9.91%) MCSA
3 10 (9.01%) MCP
4 8 (7.21%) MCSE
5 7 (6.31%) Degree
6 3 (2.70%) CCNA
6 3 (2.70%) Cisco Certification
6 3 (2.70%) MCITP
7 2 (1.80%) DBS Check
8 1 (0.90%) A+ Certification
8 1 (0.90%) ITIL Certification
8 1 (0.90%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 4 (3.60%) SLA
System Software
1 78 (70.27%) Active Directory
2 29 (26.13%) VMware Infrastructure
3 15 (13.51%) Terminal Services
4 13 (11.71%) Hyper-V
5 3 (2.70%) XenApp
6 2 (1.80%) Virtual Desktop
6 2 (1.80%) VMware ESXi
6 2 (1.80%) XenDesktop
7 1 (0.90%) Virtual Machines
7 1 (0.90%) VMware Server
7 1 (0.90%) vSphere
Systems Management
1 4 (3.60%) Backup Exec
2 2 (1.80%) Norton AntiVirus
3 1 (0.90%) McAfee ePO
3 1 (0.90%) Microsoft Intune
3 1 (0.90%) Opscode Chef
3 1 (0.90%) SCCM
Vendors
1 79 (71.17%) Microsoft
2 39 (35.14%) VMware
3 32 (28.83%) Cisco
4 26 (23.42%) Citrix
5 18 (16.22%) Apple
6 10 (9.01%) ZyXEL
7 6 (5.41%) Sage
7 6 (5.41%) Symantec
8 5 (4.50%) HP
8 5 (4.50%) Veeam
9 3 (2.70%) Sophos
10 2 (1.80%) Kaspersky
10 2 (1.80%) Mitel
11 1 (0.90%) Avaya
11 1 (0.90%) Intel Security
11 1 (0.90%) Lotus
11 1 (0.90%) NetApp
11 1 (0.90%) Polycom
11 1 (0.90%) Salesforce.com
Milton Keynes
Bluetown Online LTD
Salary: £21500 - £28500 per annum
Posted: 10 days ago
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Salary: 20000-27000 Per Annum
Posted: 18 days ago
Cheadle Hulme, Stockport
Recital Consulting Ltd
Salary: 20000-27000 Per Annum
Posted: 18 days ago