The table below looks at the statistics for Contact Management skills in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Contact Management over the 3 months to 3 August 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
3 Aug 2015
Same period 2014 Same period 2013
Contact Management
Rank 860 867 867
Rank change year-on-year
+7 0
Permanent jobs citing Contact Management 38 60 17
As % of all permanent IT jobs located in the UK 0.035% 0.051% 0.016%
As % of the Processes & Methodologies category 0.041% 0.062% 0.019%
Number of salaries quoted 29 56 9
Average salary £40,000 £65,000 £47,500
Average salary % change year-on-year
-38.46% +36.84%
90% offered a salary of more than £16,855 £25,000 £29,700
10% offered a salary of more than £75,000 £150,000 £65,700
UK excluding London average salary £40,000 £150,000 £41,250
% change year-on-year
-73.33% +263.63%

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised across the UK.

Processes & Methodologies Category
UK
Permanent IT job ads with a match in the
Processes & Methodologies category
92776 96821 88019
As % of all permanent IT jobs located in the UK 84.86% 82.75% 81.05%
Number of salaries quoted 75982 77929 71900
Average salary £50,000 £48,000 £47,500
Average salary % change year-on-year
+4.16% +1.05%
90% offered a salary of more than £32,500 £31,500 £30,000
10% offered a salary of more than £75,000 £72,500 £72,500
UK excluding London average salary £45,000 £42,500 £41,000
% change year-on-year
+5.88% +3.65%

Contact Management
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing Contact Management within the UK as a proportion of the total demand within the Processes & Methodologies category.

Contact Management Jobs Demand Trend in the UK

Contact Management
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Contact Management within the UK.

Contact Management Salary Trend in the UK

Contact Management
Salary Histogram

This chart provides a salary histogram for IT jobs citing Contact Management over the 3 months to 3 August 2015 within the UK.

Contact Management Salary Histogram in the UK

Contact Management
Top 18 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Contact Management within the UK over the 3 months to 3 August 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -10 29 £35,000 -46.15% 2
London -9 15 £35,000 -46.15%
East of England - 7 - - 1
Hertfordshire - 7 - -
South West -9 4 £16,200 -11.23%
Devon -5 3 £16,200 -11.23%
Exeter -18 3 £16,200 -11.23%
South East +3 2 £83,500 -44.33% 1
Brighton +16 1 £150,000 -
East Sussex +13 1 £150,000 -
Weybridge - 1 £17,000 -
Corsham - 1 - -
Leeds - 1 £65,000 -
Surrey - 1 £17,000 -
West Yorkshire - 1 £65,000 -
Wiltshire - 1 - -
Yorkshire - 1 £65,000 -
City of London - 1 £95,000 -

Contact Management
Top 30 Related IT Skills

For the 6 months to 3 August 2015, IT jobs within the UK citing Contact Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Contact Management.

1 64 (75.29%) CRM
2 53 (62.35%) SaaS
3 44 (51.76%) Project Management
4 38 (44.71%) ITIL
5 36 (42.35%) Billing
6 35 (41.18%) CMS
6 35 (41.18%) Analytical Skills
7 31 (36.47%) Cloud Computing
7 31 (36.47%) Web Services
8 29 (34.12%) OpenEdge
8 29 (34.12%) ITIL Certification
8 29 (34.12%) CTI
8 29 (34.12%) Retail
8 29 (34.12%) Content Management
9 28 (32.94%) Advertising
10 20 (23.53%) Front Office
11 17 (20.00%) Service Delivery
12 16 (18.82%) Microsoft
13 15 (17.65%) Marketing
14 14 (16.47%) Internet
15 10 (11.76%) MS Excel
15 10 (11.76%) Business Analysis
16 9 (10.59%) Migration
17 8 (9.41%) Knowledge Management
17 8 (9.41%) Sitecore
17 8 (9.41%) Data Migration
17 8 (9.41%) Legal
17 8 (9.41%) MS Access
17 8 (9.41%) SLA
18 7 (8.24%) Service Management

Contact Management
Top Related IT Skills by Category

For the 6 months to 3 August 2015, IT jobs within the UK citing Contact Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Contact Management. Up to 20 skills are shown per category.

Application Platforms
1 35 (41.18%) CMS
2 29 (34.12%) OpenEdge
3 6 (7.06%) Sitecore CMS
4 2 (2.35%) Exchange Server 2013
5 1 (1.18%) MS Exchange
Applications
1 10 (11.76%) MS Excel
2 6 (7.06%) MS Office
3 3 (3.53%) MS PowerPoint
Business Applications
1 3 (3.53%) Summit
Cloud Services
1 53 (62.35%) SaaS
2 31 (36.47%) Cloud Computing
3 2 (2.35%) Office 365
Communications & Networking
1 29 (34.12%) CTI
2 14 (16.47%) Internet
Database & Business Intelligence
1 8 (9.41%) MS Access
2 1 (1.18%) SQL Server
General
1 36 (42.35%) Billing
2 29 (34.12%) Retail
3 28 (32.94%) Advertising
4 20 (23.53%) Front Office
5 15 (17.65%) Marketing
6 8 (9.41%) Legal
7 4 (4.71%) Law
7 4 (4.71%) Back Office
8 3 (3.53%) Telecoms
8 3 (3.53%) Finance
9 1 (1.18%) Military
Job Titles
1 24 (28.24%) Applications Support
2 18 (21.18%) Analyst
2 18 (21.18%) Consultant
3 17 (20.00%) Sales Consultant
4 14 (16.47%) Support Analyst
4 14 (16.47%) Applications Support Analyst
5 10 (11.76%) Applications Support Specialist
5 10 (11.76%) Support Specialist
5 10 (11.76%) Applications Specialist
6 8 (9.41%) Administrator
7 7 (8.24%) Account Executive
8 6 (7.06%) Head of Business Analysis
9 5 (5.88%) Salesforce.com Administrator
10 4 (4.71%) Trainer
11 3 (3.53%) Service Analyst
11 3 (3.53%) Service Desk Analyst
11 3 (3.53%) Customer Analyst
12 2 (2.35%) 2nd Line Support
12 2 (2.35%) Programmer
13 1 (1.18%) Project Manager
Libraries, Frameworks & Software Standards
1 31 (36.47%) Web Services
2 2 (2.35%) XML
2 2 (2.35%) Hibernate
2 2 (2.35%) Spring
2 2 (2.35%) JSF
2 2 (2.35%) Ajax
2 2 (2.35%) JSON
2 2 (2.35%) YUI
2 2 (2.35%) jQuery
2 2 (2.35%) HTML5
2 2 (2.35%) MyBatis
2 2 (2.35%) HTML
2 2 (2.35%) J2EE
2 2 (2.35%) CSS
2 2 (2.35%) JSP
2 2 (2.35%) Struts
Miscellaneous
1 35 (41.18%) Analytical Skills
2 6 (7.06%) Mobile App
2 6 (7.06%) Smartphone
3 4 (4.71%) GIS
3 4 (4.71%) Replication
3 4 (4.71%) User Experience
4 2 (2.35%) E-Learning
4 2 (2.35%) Management Information System
4 2 (2.35%) Computer Science
5 1 (1.18%) Social Media
5 1 (1.18%) Statistics
5 1 (1.18%) Data Centre
Operating Systems
1 4 (4.71%) Windows
2 2 (2.35%) Android
2 2 (2.35%) Windows Server 2008
2 2 (2.35%) Windows 7
2 2 (2.35%) Apple iOS
2 2 (2.35%) Windows Server 2012
2 2 (2.35%) Mac OS X
3 1 (1.18%) Windows Server 2003
3 1 (1.18%) Windows 2000
3 1 (1.18%) Windows NT
3 1 (1.18%) Windows XP
Processes & Methodologies
1 64 (75.29%) CRM
2 44 (51.76%) Project Management
3 38 (44.71%) ITIL
4 29 (34.12%) Content Management
5 17 (20.00%) Service Delivery
6 10 (11.76%) Business Analysis
7 9 (10.59%) Migration
8 8 (9.41%) Knowledge Management
8 8 (9.41%) Data Migration
9 7 (8.24%) Line Management
9 7 (8.24%) Service Management
10 6 (7.06%) Asset Management
10 6 (7.06%) ITSM
10 6 (7.06%) Infrastructure Management
11 4 (4.71%) Incident Management
11 4 (4.71%) Business Continuity
11 4 (4.71%) B2B
12 2 (2.35%) Data Management
12 2 (2.35%) MVC
12 2 (2.35%) Change Management
Programming Languages
1 2 (2.35%) Java
1 2 (2.35%) JavaScript
1 2 (2.35%) Python
1 2 (2.35%) PowerShell
Qualifications
1 29 (34.12%) ITIL Certification
2 4 (4.71%) Degree
2 4 (4.71%) MCT
2 4 (4.71%) Microsoft Certification
3 2 (2.35%) Security Cleared
4 1 (1.18%) HNC
4 1 (1.18%) CCNA
4 1 (1.18%) Cisco Certification
Quality Assurance & Compliance
1 8 (9.41%) SLA
System Software
1 3 (3.53%) VMware Infrastructure
2 2 (2.35%) Active Directory
3 1 (1.18%) XenApp
Systems Management
1 2 (2.35%) Systems Management Server (SMS)
1 2 (2.35%) SCCM
2 1 (1.18%) HP SIM
2 1 (1.18%) Cisco UCCX
Vendors
1 16 (18.82%) Microsoft
2 8 (9.41%) Sitecore
3 5 (5.88%) Salesforce.com
4 4 (4.71%) VMware
4 4 (4.71%) Cisco
5 3 (3.53%) Computacenter
5 3 (3.53%) McAfee
5 3 (3.53%) HP
5 3 (3.53%) EMC
5 3 (3.53%) Citrix
6 2 (2.35%) NetApp
6 2 (2.35%) AppSense
6 2 (2.35%) ServiceNow
7 1 (1.18%) SolarWinds
7 1 (1.18%) Kaseya
7 1 (1.18%) F5
7 1 (1.18%) Sun
Ipswich, Suffolk
1st Choice Computer Appointments Ltd
Salary: From £18,000 to £24,000 per annum
Posted: 12 hours ago
Canterbury, Kent
1st Choice Computer Appointments Ltd
Salary: From £18,000 to £24,000 per annum + bonus
Posted: 12 hours ago