The table below looks at the statistics for Contact Management skills in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Contact Management over the 3 months to 27 March 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
27 Mar 2015
Same period 2014 Same period 2013
Contact Management
Rank 853 848 856
Rank change year-on-year
-5 +8
Permanent jobs citing Contact Management 39 48 31
As % of all permanent IT jobs located in the UK 0.036% 0.043% 0.028%
As % of the Processes & Methodologies category 0.044% 0.052% 0.036%
Number of salaries quoted 33 43 20
Average salary £63,750 £50,000 £75,000
Average salary % change year-on-year
+27.50% -33.33%
UK excluding London average salary £47,500 £19,750 £75,000
% change year-on-year
+140.50% -73.66%

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised across the UK.

Processes & Methodologies Category
UK
Permanent IT job ads with a match in the
Processes & Methodologies category
89386 92046 87078
As % of all permanent IT jobs located in the UK 83.07% 82.22% 80.01%
Number of salaries quoted 72431 73738 71774
Average salary £50,000 £47,500 £45,000
Average salary % change year-on-year
+5.26% +5.55%
90% offered a salary of more than £32,000 £30,500 £30,000
10% offered a salary of more than £75,000 £70,000 £72,500
UK excluding London average salary £43,275 £42,500 £40,000
% change year-on-year
+1.82% +6.25%

Contact Management
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing Contact Management within the UK as a proportion of the total demand within the Processes & Methodologies category.

Contact Management Jobs Demand Trend in the UK

Contact Management
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Contact Management within the UK.

Contact Management Salary Trend in the UK

Contact Management
Salary Histogram

This chart provides a salary histogram for IT jobs citing Contact Management over the 3 months to 27 March 2015 within the UK.

Contact Management Salary Histogram in the UK

Contact Management
Top 15 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Contact Management within the UK over the 3 months to 27 March 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -8 29 £80,000 +60.00% 1
South East +9 19 £150,000 +322.53%
Brighton - 12 £150,000 -
East Sussex - 12 £150,000 -
London +19 9 £80,000 +42.85%
Surrey +10 7 £40,000 +12.67%
Camberley - 7 £40,000 -
West Sussex +8 3 £40,000 -15.78%
Gatwick - 3 £40,000 -
Bromley +11 1 £87,500 +75.00%
Wiltshire +5 1 - -
South West -31 1 - -
Wales - 1 - -
Newport - 1 - -
South Wales - 1 - -

Contact Management
Top 30 Related IT Skills

For the 6 months to 27 March 2015, IT jobs within the UK citing Contact Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Contact Management.

1 55 (66.27%) CRM
2 33 (39.76%) Project Management
2 33 (39.76%) SaaS
3 28 (33.73%) ITIL
4 27 (32.53%) Front Office
5 24 (28.92%) Marketing
6 23 (27.71%) Service Delivery
6 23 (27.71%) Internet
7 17 (20.48%) SOA
7 17 (20.48%) Microsoft
8 16 (19.28%) Asset Management
9 13 (15.66%) ETL
9 13 (15.66%) EAI
9 13 (15.66%) LAN
9 13 (15.66%) PBX
9 13 (15.66%) WAN
9 13 (15.66%) UNIX
9 13 (15.66%) Billing
9 13 (15.66%) WFM
9 13 (15.66%) CMDB
9 13 (15.66%) Enterprise Architecture
10 12 (14.46%) Finance
11 11 (13.25%) Content Management
12 10 (12.05%) Business Analysis
12 10 (12.05%) VMware
12 10 (12.05%) HP
12 10 (12.05%) Cisco
13 9 (10.84%) SLA
13 9 (10.84%) Analytical Skills
14 8 (9.64%) MS Exchange

Contact Management
Top Related IT Skills by Category

For the 6 months to 27 March 2015, IT jobs within the UK citing Contact Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Contact Management. Up to 20 skills are shown per category.

Application Platforms
1 8 (9.64%) MS Exchange
2 6 (7.23%) OpenEdge
2 6 (7.23%) CMS
3 2 (2.41%) Exchange Server 2013
Applications
1 1 (1.20%) MS Office
1 1 (1.20%) MS Excel
1 1 (1.20%) MS PowerPoint
Business Applications
1 2 (2.41%) Summit
2 1 (1.20%) Dynamics CRM
Cloud Services
1 33 (39.76%) SaaS
2 6 (7.23%) Cloud Computing
Communications & Networking
1 23 (27.71%) Internet
2 13 (15.66%) LAN
2 13 (15.66%) PBX
2 13 (15.66%) WAN
3 6 (7.23%) CTI
Database & Business Intelligence
1 8 (9.64%) SQL Server
2 4 (4.82%) Data Warehouse
2 4 (4.82%) Enterprise Data Warehouse
3 1 (1.20%) Crystal Reports
General
1 27 (32.53%) Front Office
2 24 (28.92%) Marketing
3 13 (15.66%) Billing
4 12 (14.46%) Finance
5 7 (8.43%) Back Office
6 6 (7.23%) Advertising
6 6 (7.23%) Retail
7 1 (1.20%) Military
7 1 (1.20%) Telecoms
Job Titles
1 23 (27.71%) Consultant
2 22 (26.51%) Sales Consultant
3 18 (21.69%) Architect
4 14 (16.87%) Solutions Architect
5 7 (8.43%) Trainer
5 7 (8.43%) Infrastructure Engineer
6 6 (7.23%) Applications Support
7 5 (6.02%) Account Executive
7 5 (6.02%) Enterprise Architect
7 5 (6.02%) Enterprise Solutions Architect
8 4 (4.82%) Programme Manager
9 3 (3.61%) Analyst
9 3 (3.61%) Support Analyst
9 3 (3.61%) Applications Specialist
9 3 (3.61%) Applications Support Specialist
9 3 (3.61%) Applications Support Analyst
9 3 (3.61%) Support Specialist
9 3 (3.61%) Head of Business Analysis
10 2 (2.41%) Administrator
10 2 (2.41%) Infrastructure Architect
Libraries, Frameworks & Software Standards
1 6 (7.23%) Web Services
Miscellaneous
1 13 (15.66%) CMDB
2 9 (10.84%) Analytical Skills
3 7 (8.43%) Mobile App
3 7 (8.43%) User Experience
3 7 (8.43%) Replication
3 7 (8.43%) Smartphone
4 3 (3.61%) GIS
5 2 (2.41%) E-Learning
6 1 (1.20%) Data Conversion
6 1 (1.20%) Social Media
Operating Systems
1 13 (15.66%) UNIX
2 1 (1.20%) Windows
Processes & Methodologies
1 55 (66.27%) CRM
2 33 (39.76%) Project Management
3 28 (33.73%) ITIL
4 23 (27.71%) Service Delivery
5 17 (20.48%) SOA
6 16 (19.28%) Asset Management
7 13 (15.66%) Enterprise Architecture
7 13 (15.66%) WFM
7 13 (15.66%) ETL
7 13 (15.66%) EAI
8 11 (13.25%) Content Management
9 10 (12.05%) Business Analysis
10 8 (9.64%) Business Continuity
11 7 (8.43%) Problem Management
11 7 (8.43%) Test Scripting
12 6 (7.23%) Disaster Recovery
12 6 (7.23%) PRINCE2
13 4 (4.82%) Service Management
13 4 (4.82%) Agile Software Development
13 4 (4.82%) Technical Architecture
Programming Languages
1 1 (1.20%) C
1 1 (1.20%) SQL
Qualifications
1 7 (8.43%) Microsoft Certification
1 7 (8.43%) MCT
2 6 (7.23%) ITIL Certification
3 2 (2.41%) Security Cleared
4 1 (1.20%) ISEB
4 1 (1.20%) Degree
4 1 (1.20%) SC Cleared
Quality Assurance & Compliance
1 9 (10.84%) SLA
System Software
1 8 (9.64%) XenApp
2 2 (2.41%) VMware Infrastructure
Systems Management
1 8 (9.64%) HP SIM
1 8 (9.64%) Cisco UCCX
Vendors
1 17 (20.48%) Microsoft
2 10 (12.05%) HP
2 10 (12.05%) Cisco
2 10 (12.05%) VMware
3 8 (9.64%) SolarWinds
3 8 (9.64%) Kaseya
3 8 (9.64%) Citrix
4 3 (3.61%) Salesforce.com
5 2 (2.41%) McAfee
5 2 (2.41%) Teradata
5 2 (2.41%) Computacenter
5 2 (2.41%) Guidewire
5 2 (2.41%) Cognizant
5 2 (2.41%) Informatica
5 2 (2.41%) NetApp
5 2 (2.41%) IBM
5 2 (2.41%) EMC
6 1 (1.20%) Business Objects
West Midlands
Nigel Frank International Limited - Newcastle
Salary: £40000 - £45000 per annum + Pension (8%) and Bonus (10%)
Posted: 16 days ago
Edinburgh
Capita - ITIN
Salary: £35000.00 per annum
Posted: 23 days ago
Scotland
Nigel Frank International Limited - Newcastle
Salary: £70000 - £80000 per annum + Double OTE
Posted: 26 days ago