The table below looks at the statistics for Contact Management skills in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Contact Management over the 3 months to 5 May 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
5 May 2015
Same period 2014 Same period 2013
Contact Management
Rank 855 864 854
Rank change year-on-year
+9 -10
Permanent jobs citing Contact Management 49 56 26
As % of all permanent IT jobs located in the UK 0.044% 0.047% 0.024%
As % of the Processes & Methodologies category 0.053% 0.057% 0.029%
Number of salaries quoted 44 54 14
Average salary £47,500 £52,500 £75,000
Average salary % change year-on-year
-9.52% -30.00%
UK excluding London average salary £47,500 £50,000 £75,000
% change year-on-year
-5.00% -33.33%

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised across the UK.

Processes & Methodologies Category
UK
Permanent IT job ads with a match in the
Processes & Methodologies category
91992 98335 88405
As % of all permanent IT jobs located in the UK 83.29% 81.99% 80.14%
Number of salaries quoted 74417 79340 72665
Average salary £50,000 £47,500 £45,000
Average salary % change year-on-year
+5.26% +5.55%
90% offered a salary of more than £32,000 £31,000 £30,000
10% offered a salary of more than £75,000 £70,000 £72,500
UK excluding London average salary £44,000 £42,500 £40,000
% change year-on-year
+3.52% +6.25%

Contact Management
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing Contact Management within the UK as a proportion of the total demand within the Processes & Methodologies category.

Contact Management Jobs Demand Trend in the UK

Contact Management
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Contact Management within the UK.

Contact Management Salary Trend in the UK

Contact Management
Salary Histogram

This chart provides a salary histogram for IT jobs citing Contact Management over the 3 months to 5 May 2015 within the UK.

Contact Management Salary Histogram in the UK

Contact Management
Top 13 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Contact Management within the UK over the 3 months to 5 May 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +15 27 £80,000 +52.38% 6
South East +33 16 £150,000 +337.95%
Brighton - 12 £150,000 -
East Sussex - 12 £150,000 -
London -1 11 £80,000 +47.46% 1
Camberley - 4 £40,000 -
Surrey - 4 £40,000 -
West Sussex -1 2 £40,000 -15.78%
Gatwick - 2 £40,000 -
City of London +34 1 £35,000 -53.33% 1
Newport - 1 - -
South Wales - 1 - -
Wales - 1 - -

Contact Management
Top 30 Related IT Skills

For the 6 months to 5 May 2015, IT jobs within the UK citing Contact Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Contact Management.

1 60 (76.92%) CRM
2 50 (64.10%) SaaS
3 48 (61.54%) Project Management
4 32 (41.03%) Front Office
5 27 (34.62%) Marketing
6 26 (33.33%) Billing
6 26 (33.33%) Service Delivery
6 26 (33.33%) Internet
6 26 (33.33%) ITIL
7 22 (28.21%) Analytical Skills
8 19 (24.36%) Web Services
8 19 (24.36%) Content Management
9 18 (23.08%) CMS
9 18 (23.08%) Retail
9 18 (23.08%) Cloud Computing
9 18 (23.08%) OpenEdge
9 18 (23.08%) ITIL Certification
9 18 (23.08%) CTI
9 18 (23.08%) Advertising
10 10 (12.82%) Business Analysis
11 9 (11.54%) Microsoft
12 8 (10.26%) Smartphone
12 8 (10.26%) Asset Management
12 8 (10.26%) Mobile App
13 7 (8.97%) Replication
13 7 (8.97%) Back Office
13 7 (8.97%) Microsoft Certification
13 7 (8.97%) MCT
13 7 (8.97%) User Experience
14 6 (7.69%) SOA

Contact Management
Top Related IT Skills by Category

For the 6 months to 5 May 2015, IT jobs within the UK citing Contact Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Contact Management. Up to 20 skills are shown per category.

Application Platforms
1 18 (23.08%) CMS
1 18 (23.08%) OpenEdge
2 2 (2.56%) Exchange Server 2013
3 1 (1.28%) MS Exchange
Applications
1 1 (1.28%) MS Excel
1 1 (1.28%) MS Office
1 1 (1.28%) MS PowerPoint
Business Applications
1 2 (2.56%) Summit
Cloud Services
1 50 (64.10%) SaaS
2 18 (23.08%) Cloud Computing
Communications & Networking
1 26 (33.33%) Internet
2 18 (23.08%) CTI
3 5 (6.41%) LAN
3 5 (6.41%) PBX
3 5 (6.41%) WAN
Database & Business Intelligence
1 1 (1.28%) Data Warehouse
1 1 (1.28%) SQL Server
1 1 (1.28%) Crystal Reports
1 1 (1.28%) Enterprise Data Warehouse
General
1 32 (41.03%) Front Office
2 27 (34.62%) Marketing
3 26 (33.33%) Billing
4 18 (23.08%) Retail
4 18 (23.08%) Advertising
5 7 (8.97%) Back Office
6 4 (5.13%) Finance
7 2 (2.56%) Telecoms
8 1 (1.28%) Military
Job Titles
1 26 (33.33%) Consultant
2 25 (32.05%) Sales Consultant
3 18 (23.08%) Applications Support
4 10 (12.82%) Support Analyst
4 10 (12.82%) Analyst
4 10 (12.82%) Applications Support Analyst
5 8 (10.26%) Applications Specialist
5 8 (10.26%) Support Specialist
5 8 (10.26%) Applications Support Specialist
6 7 (8.97%) Account Executive
6 7 (8.97%) Trainer
7 6 (7.69%) Architect
8 5 (6.41%) Solutions Architect
9 3 (3.85%) Head of Business Analysis
10 2 (2.56%) Salesforce.com Administrator
10 2 (2.56%) Administrator
11 1 (1.28%) Support Engineer
11 1 (1.28%) 2nd Line Support
11 1 (1.28%) Project Manager
11 1 (1.28%) Senior Manager
Libraries, Frameworks & Software Standards
1 19 (24.36%) Web Services
2 1 (1.28%) XML
2 1 (1.28%) HTML
2 1 (1.28%) J2EE
2 1 (1.28%) CSS
2 1 (1.28%) JSP
2 1 (1.28%) Struts
2 1 (1.28%) JSON
2 1 (1.28%) YUI
2 1 (1.28%) jQuery
2 1 (1.28%) HTML5
2 1 (1.28%) Spring
2 1 (1.28%) JSF
2 1 (1.28%) Ajax
2 1 (1.28%) Hibernate
2 1 (1.28%) MyBatis
Miscellaneous
1 22 (28.21%) Analytical Skills
2 8 (10.26%) Smartphone
2 8 (10.26%) Mobile App
3 7 (8.97%) Replication
3 7 (8.97%) User Experience
4 5 (6.41%) CMDB
5 3 (3.85%) GIS
6 2 (2.56%) E-Learning
7 1 (1.28%) Management Information System
7 1 (1.28%) Computer Science
7 1 (1.28%) Social Media
Operating Systems
1 5 (6.41%) UNIX
2 1 (1.28%) Windows
2 1 (1.28%) Android
2 1 (1.28%) Apple iOS
Processes & Methodologies
1 60 (76.92%) CRM
2 48 (61.54%) Project Management
3 26 (33.33%) Service Delivery
3 26 (33.33%) ITIL
4 19 (24.36%) Content Management
5 10 (12.82%) Business Analysis
6 8 (10.26%) Asset Management
7 6 (7.69%) SOA
8 5 (6.41%) ETL
8 5 (6.41%) EAI
8 5 (6.41%) Enterprise Architecture
8 5 (6.41%) WFM
9 4 (5.13%) Service Management
9 4 (5.13%) Line Management
10 3 (3.85%) Campaign Management
10 3 (3.85%) ITSM
10 3 (3.85%) Investment Management
10 3 (3.85%) Infrastructure Management
10 3 (3.85%) Knowledge Management
11 2 (2.56%) Business Continuity
Programming Languages
1 1 (1.28%) Python
1 1 (1.28%) C
1 1 (1.28%) Java
1 1 (1.28%) JavaScript
1 1 (1.28%) SQL
Qualifications
1 18 (23.08%) ITIL Certification
2 7 (8.97%) Microsoft Certification
2 7 (8.97%) MCT
3 2 (2.56%) Degree
3 2 (2.56%) Security Cleared
4 1 (1.28%) ISEB
4 1 (1.28%) SC Cleared
Quality Assurance & Compliance
1 2 (2.56%) SLA
System Software
1 2 (2.56%) VMware Infrastructure
2 1 (1.28%) XenApp
Systems Management
1 1 (1.28%) HP SIM
1 1 (1.28%) Cisco UCCX
Vendors
1 9 (11.54%) Microsoft
2 3 (3.85%) Salesforce.com
2 3 (3.85%) Cisco
2 3 (3.85%) HP
2 3 (3.85%) VMware
3 2 (2.56%) Computacenter
3 2 (2.56%) EMC
3 2 (2.56%) NetApp
3 2 (2.56%) McAfee
4 1 (1.28%) Citrix
4 1 (1.28%) Business Objects
4 1 (1.28%) SolarWinds
4 1 (1.28%) Kaseya
Hatfield, Hertfordshire
JM
Salary: £35000 - £45000 per annum
Posted: 3 days ago
Hatfield, Hertfordshire
JM
Salary: £45000 - £55000 per annum
Posted: 3 days ago
Hemel Hempstead, Hertfordshire
Polar Recruitment
Salary: £65000 - £75000 per annum + + Bonus (10-15k) + Car + Bens
Posted: 6 days ago
Walsall, West Midlands (County)
Interaction Recruitment PLC
Salary: £20k - 25k per year
Posted: 6 days ago
City of London
Nigel Frank International Limited - Newcastle
Salary: £50000 - £60000 per annum + Bonus, Health Care and Pension
Posted: 15 days ago