The table below looks at the statistics for Contact Management skills in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Contact Management over the 3 months to 22 May 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
22 May 2015
Same period 2014 Same period 2013
Contact Management
Rank 834 845 865
Rank change year-on-year
+11 +20
Permanent jobs citing Contact Management 49 62 22
As % of all permanent IT jobs located in the UK 0.046% 0.053% 0.020%
As % of the Processes & Methodologies category 0.055% 0.064% 0.025%
Number of salaries quoted 45 59 9
Average salary £47,500 £52,500 £75,000
Average salary % change year-on-year
-9.52% -30.00%
UK excluding London average salary £47,500 £52,500 £75,000
% change year-on-year
-9.52% -30.00%

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised across the UK.

Processes & Methodologies Category
UK
Permanent IT job ads with a match in the
Processes & Methodologies category
89248 96221 87010
As % of all permanent IT jobs located in the UK 83.53% 81.95% 79.97%
Number of salaries quoted 72491 78159 71532
Average salary £50,000 £47,500 £45,000
Average salary % change year-on-year
+5.26% +5.55%
90% offered a salary of more than £32,000 £31,500 £30,000
10% offered a salary of more than £75,000 £70,000 £72,500
UK excluding London average salary £44,485 £42,500 £40,000
% change year-on-year
+4.66% +6.25%

Contact Management
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing Contact Management within the UK as a proportion of the total demand within the Processes & Methodologies category.

Contact Management Jobs Demand Trend in the UK

Contact Management
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Contact Management within the UK.

Contact Management Salary Trend in the UK

Contact Management
Salary Histogram

This chart provides a salary histogram for IT jobs citing Contact Management over the 3 months to 22 May 2015 within the UK.

Contact Management Salary Histogram in the UK

Contact Management
Top 13 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Contact Management within the UK over the 3 months to 22 May 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -2 24 £80,000 +52.38% 6
London +15 12 £80,000 +39.13% 3
South East +12 11 £150,000 +215.78% 1
Brighton +21 10 £150,000 -
East Sussex +15 10 £150,000 -
City of London +39 1 £35,000 -53.33% 2
West Sussex +3 1 £40,000 -15.78%
South West -11 1 - - 1
Wiltshire - 1 - -
Surrey - 1 £40,000 -
Camberley - 1 £40,000 -
Corsham - 1 - -
Gatwick - 1 £40,000 -

Contact Management
Top 30 Related IT Skills

For the 6 months to 22 May 2015, IT jobs within the UK citing Contact Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Contact Management.

1 59 (77.63%) CRM
2 53 (69.74%) SaaS
3 50 (65.79%) Project Management
4 32 (42.11%) Billing
5 30 (39.47%) Front Office
6 28 (36.84%) ITIL
6 28 (36.84%) Analytical Skills
7 25 (32.89%) Web Services
7 25 (32.89%) Service Delivery
8 24 (31.58%) Internet
9 23 (30.26%) ITIL Certification
9 23 (30.26%) CTI
9 23 (30.26%) OpenEdge
9 23 (30.26%) Advertising
9 23 (30.26%) CMS
9 23 (30.26%) Retail
9 23 (30.26%) Content Management
9 23 (30.26%) Cloud Computing
9 23 (30.26%) Marketing
10 10 (13.16%) Business Analysis
11 9 (11.84%) Microsoft
11 9 (11.84%) Smartphone
11 9 (11.84%) Mobile App
12 7 (9.21%) Replication
12 7 (9.21%) Back Office
12 7 (9.21%) MCT
12 7 (9.21%) Microsoft Certification
12 7 (9.21%) User Experience
13 4 (5.26%) Line Management
13 4 (5.26%) Service Management

Contact Management
Top Related IT Skills by Category

For the 6 months to 22 May 2015, IT jobs within the UK citing Contact Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Contact Management. Up to 20 skills are shown per category.

Application Platforms
1 23 (30.26%) OpenEdge
1 23 (30.26%) CMS
2 2 (2.63%) Exchange Server 2013
3 1 (1.32%) MS Exchange
Applications
1 1 (1.32%) MS PowerPoint
1 1 (1.32%) MS Office
1 1 (1.32%) MS Excel
Business Applications
1 2 (2.63%) Summit
Cloud Services
1 53 (69.74%) SaaS
2 23 (30.26%) Cloud Computing
Communications & Networking
1 24 (31.58%) Internet
2 23 (30.26%) CTI
3 1 (1.32%) LAN
3 1 (1.32%) PBX
3 1 (1.32%) WAN
Database & Business Intelligence
1 1 (1.32%) SQL Server
1 1 (1.32%) Data Warehouse
1 1 (1.32%) Enterprise Data Warehouse
General
1 32 (42.11%) Billing
2 30 (39.47%) Front Office
3 23 (30.26%) Advertising
3 23 (30.26%) Retail
3 23 (30.26%) Marketing
4 7 (9.21%) Back Office
5 3 (3.95%) Telecoms
6 2 (2.63%) Finance
7 1 (1.32%) Military
Job Titles
1 24 (31.58%) Consultant
2 23 (30.26%) Sales Consultant
2 23 (30.26%) Applications Support
3 14 (18.42%) Analyst
4 13 (17.11%) Support Analyst
4 13 (17.11%) Applications Support Analyst
5 10 (13.16%) Applications Support Specialist
5 10 (13.16%) Applications Specialist
5 10 (13.16%) Support Specialist
6 7 (9.21%) Trainer
6 7 (9.21%) Account Executive
7 3 (3.95%) Head of Business Analysis
8 2 (2.63%) Programmer
8 2 (2.63%) 2nd Line Support
8 2 (2.63%) Administrator
8 2 (2.63%) Salesforce.com Administrator
9 1 (1.32%) Systems Programmer
9 1 (1.32%) Junior Programmer
9 1 (1.32%) NOC Engineer
9 1 (1.32%) Senior Programme Manager
Libraries, Frameworks & Software Standards
1 25 (32.89%) Web Services
2 2 (2.63%) MyBatis
2 2 (2.63%) XML
2 2 (2.63%) CSS
2 2 (2.63%) JSP
2 2 (2.63%) Struts
2 2 (2.63%) HTML
2 2 (2.63%) J2EE
2 2 (2.63%) YUI
2 2 (2.63%) jQuery
2 2 (2.63%) JSON
2 2 (2.63%) HTML5
2 2 (2.63%) Hibernate
2 2 (2.63%) Ajax
2 2 (2.63%) Spring
2 2 (2.63%) JSF
Miscellaneous
1 28 (36.84%) Analytical Skills
2 9 (11.84%) Smartphone
2 9 (11.84%) Mobile App
3 7 (9.21%) Replication
3 7 (9.21%) User Experience
4 3 (3.95%) GIS
5 2 (2.63%) Management Information System
5 2 (2.63%) Computer Science
5 2 (2.63%) E-Learning
6 1 (1.32%) Social Media
6 1 (1.32%) CMDB
Operating Systems
1 2 (2.63%) Windows
1 2 (2.63%) Android
1 2 (2.63%) Apple iOS
2 1 (1.32%) Windows 2000
2 1 (1.32%) UNIX
2 1 (1.32%) Windows NT
2 1 (1.32%) Windows XP
2 1 (1.32%) Windows Server 2003
Processes & Methodologies
1 59 (77.63%) CRM
2 50 (65.79%) Project Management
3 28 (36.84%) ITIL
4 25 (32.89%) Service Delivery
5 23 (30.26%) Content Management
6 10 (13.16%) Business Analysis
7 4 (5.26%) Line Management
7 4 (5.26%) Service Management
7 4 (5.26%) Asset Management
8 3 (3.95%) Knowledge Management
8 3 (3.95%) Investment Management
8 3 (3.95%) ITSM
8 3 (3.95%) Infrastructure Management
8 3 (3.95%) Campaign Management
9 2 (2.63%) Android Development
9 2 (2.63%) iOS Development
9 2 (2.63%) SOA
9 2 (2.63%) OO
9 2 (2.63%) Mobile Application Development
9 2 (2.63%) MVC
Programming Languages
1 2 (2.63%) Python
1 2 (2.63%) Java
1 2 (2.63%) JavaScript
2 1 (1.32%) C
Qualifications
1 23 (30.26%) ITIL Certification
2 7 (9.21%) MCT
2 7 (9.21%) Microsoft Certification
3 3 (3.95%) Security Cleared
4 2 (2.63%) Degree
5 1 (1.32%) SC Cleared
5 1 (1.32%) HNC
5 1 (1.32%) CCNA
5 1 (1.32%) ISEB
5 1 (1.32%) Cisco Certification
Quality Assurance & Compliance
1 3 (3.95%) SLA
System Software
1 2 (2.63%) VMware Infrastructure
2 1 (1.32%) XenApp
Systems Management
1 1 (1.32%) HP SIM
1 1 (1.32%) Cisco UCCX
Vendors
1 9 (11.84%) Microsoft
2 4 (5.26%) Cisco
3 3 (3.95%) VMware
3 3 (3.95%) Salesforce.com
3 3 (3.95%) HP
4 2 (2.63%) EMC
4 2 (2.63%) NetApp
4 2 (2.63%) McAfee
4 2 (2.63%) Computacenter
5 1 (1.32%) SolarWinds
5 1 (1.32%) Kaseya
5 1 (1.32%) Citrix
Hatfield, Hertfordshire
JM
Salary: £35000 - £45000 per annum + bonus
Posted: 4 days ago
City of London
Nigel Frank International Limited - Newcastle
Salary: £50000 - £55000 per annum + Bonus, Health Care and Pension
Posted: 9 days ago
City of London
Nigel Frank International Limited - Newcastle
Salary: £50000 - £55000 per annum + Car, Pension, Bonus
Posted: 11 days ago