The table below looks at the statistics for Contact Management skills in IT jobs advertised across the UK. Included is a guide to the salaries offered in IT jobs that have cited Contact Management over the 3 months to 6 May 2016 with a comparison to the same period over the previous 2 years.

3 months to
6 May 2016
Same period 2015 Same period 2014
Contact Management
Rank 902 918 943
Rank change year-on-year
+16 +25
Permanent jobs citing Contact Management 38 49 56
As % of all permanent IT jobs located in the UK 0.037% 0.044% 0.047%
As % of the Processes & Methodologies category 0.042% 0.052% 0.055%
Number of salaries quoted 20 44 54
Median salary £54,150 £47,500 £52,500
Median salary % change year-on-year
+14.00% -9.52%
90% offered a salary of more than £31,650 £38,500 £18,500
10% offered a salary of more than £80,000 £150,000 £127,500
UK excluding London median salary £80,000 £47,500 £50,000
% change year-on-year
+68.42% -5.00%

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised across the UK.

Processes & Methodologies Category
UK
Permanent IT job ads with a match in the
Processes & Methodologies category
89883 95032 102325
As % of all permanent IT jobs located in the UK 87.68% 86.01% 85.28%
Number of salaries quoted 74798 76866 82619
Median salary £50,000 £50,000 £47,500
Median salary % change year-on-year
- +5.26%
90% offered a salary of more than £32,500 £32,000 £30,500
10% offered a salary of more than £75,000 £72,500 £75,000
UK excluding London median salary £45,000 £44,000 £42,500
% change year-on-year
+2.27% +3.52%

Contact Management
Jobs Demand Trend

The demand trend of job ads citing Contact Management as a proportion of all IT jobs with a match in the Processes & Methodologies category.

Contact Management Jobs Demand Trend in the UK

Contact Management
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Contact Management within the UK.

Contact Management Salary Trend in the UK

Contact Management
Salary Histogram

This chart provides a salary histogram for IT jobs citing Contact Management over the 3 months to 6 May 2016 within the UK.

Contact Management Salary Histogram in the UK

Contact Management
Top 14 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Contact Management within the UK over the 3 months to 6 May 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +18 34 £54,150 -32.31% 3
London +29 24 £43,325 -45.84% 2
South East +19 8 £80,000 -46.66%
Brighton +15 7 £80,000 -46.66%
East Sussex +8 7 £80,000 -46.66%
South Wales +3 2 £24,000 -
Wales +2 2 £24,000 -
Newport -4 2 £24,000 -
Bristol - 1 - -
South West - 1 - -
North West - 1 £35,000 -
Berkshire - 1 - -
Manchester - 1 £35,000 -
Reading - 1 - -

Contact Management
Top 30 Related IT Skills

For the 6 months to 6 May 2016, IT jobs citing Contact Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads with a requirement for Contact Management.

1 64 (59.26%) SaaS
2 51 (47.22%) CRM
3 37 (34.26%) Front Office
4 26 (24.07%) Microsoft
4 26 (24.07%) Degree
5 22 (20.37%) B2B
6 20 (18.52%) Analytical Skills
7 17 (15.74%) Finance
8 15 (13.89%) Management Information System
9 12 (11.11%) ITSM
9 12 (11.11%) Service Management
9 12 (11.11%) ITIL
10 11 (10.19%) Internet
10 11 (10.19%) Project Management
10 11 (10.19%) Marketing
10 11 (10.19%) Analytics
11 10 (9.26%) Business Analysis
11 10 (9.26%) Cisco
11 10 (9.26%) C++
11 10 (9.26%) SQL
12 9 (8.33%) Unix
12 9 (8.33%) Linux
12 9 (8.33%) OO
12 9 (8.33%) OOD
12 9 (8.33%) Workflow
12 9 (8.33%) Knowledge Management
12 9 (8.33%) Agile Software Development
12 9 (8.33%) Asset Management
12 9 (8.33%) High Availability
12 9 (8.33%) Infrastructure Management

Contact Management
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (0.93%) Exchange Server 2013
1 1 (0.93%) SharePoint
1 1 (0.93%) Skype for Business
Applications
1 3 (2.78%) MS Excel
2 2 (1.85%) MS Office
2 2 (1.85%) MS PowerPoint
2 2 (1.85%) Photoshop
Business Applications
1 2 (1.85%) SAP CRM
2 1 (0.93%) Dynamics CRM
2 1 (0.93%) Salesforce.com CRM
Cloud Services
1 64 (59.26%) SaaS
2 1 (0.93%) Cloud Computing
Communications & Networking
1 11 (10.19%) Internet
2 8 (7.41%) Cisco ICM
3 6 (5.56%) VoIP
4 3 (2.78%) FTP
5 1 (0.93%) Firewall
5 1 (0.93%) NetScaler
Database & Business Intelligence
1 8 (7.41%) GIS
1 8 (7.41%) NoSQL
2 1 (0.93%) Relational Database
Development Applications
1 1 (0.93%) Visual Studio
General
1 37 (34.26%) Front Office
2 17 (15.74%) Finance
3 11 (10.19%) Marketing
4 8 (7.41%) Law
4 8 (7.41%) Multimedia
4 8 (7.41%) Publishing
5 4 (3.70%) Retail
6 3 (2.78%) Banking
7 2 (1.85%) Billing
7 2 (1.85%) Telecoms
Job Titles
1 39 (36.11%) Sales Executive
2 24 (22.22%) Inside Sales Executive
2 24 (22.22%) Internal Sales Executive
2 24 (22.22%) Solutions Sales Executive
3 21 (19.44%) Consultant
4 20 (18.52%) SaaS Consultant
4 20 (18.52%) Sales Consultant
5 18 (16.67%) CRM Executive
6 15 (13.89%) Account Executive
6 15 (13.89%) Software Sales Executive
7 11 (10.19%) Developer
8 9 (8.33%) Applications Developer
8 9 (8.33%) Real Time Developer
9 8 (7.41%) Network Engineer
9 8 (7.41%) Relationships Manager
10 7 (6.48%) Senior Network Engineer
11 5 (4.63%) Account Manager
12 4 (3.70%) Infrastructure Engineer
12 4 (3.70%) Network Infrastructure Engineer
12 4 (3.70%) Senior Infrastructure Engineer
Libraries, Frameworks & Software Standards
1 3 (2.78%) HTML
2 1 (0.93%) .NET
2 1 (0.93%) ASP.NET
2 1 (0.93%) CSS
2 1 (0.93%) Web Services
2 1 (0.93%) XML
Miscellaneous
1 20 (18.52%) Analytical Skills
2 15 (13.89%) Management Information System
3 9 (8.33%) Algorithms
3 9 (8.33%) Data Structures
4 8 (7.41%) Data Centre
4 8 (7.41%) Pricing Data
4 8 (7.41%) Social Media
4 8 (7.41%) User Experience
5 3 (2.78%) Driving Licence
6 2 (1.85%) Mainframe
7 1 (0.93%) Data Conversion
7 1 (0.93%) Mathematics
Operating Systems
1 9 (8.33%) Linux
1 9 (8.33%) Unix
2 8 (7.41%) Android
2 8 (7.41%) Apple iOS
Processes & Methodologies
1 51 (47.22%) CRM
2 22 (20.37%) B2B
3 12 (11.11%) ITIL
3 12 (11.11%) ITSM
3 12 (11.11%) Service Management
4 11 (10.19%) Analytics
4 11 (10.19%) Project Management
5 10 (9.26%) Business Analysis
6 9 (8.33%) Agile Software Development
6 9 (8.33%) Asset Management
6 9 (8.33%) High Availability
6 9 (8.33%) Infrastructure Management
6 9 (8.33%) Knowledge Management
6 9 (8.33%) Low Latency
6 9 (8.33%) OO
6 9 (8.33%) OOD
6 9 (8.33%) SDLC
6 9 (8.33%) Workflow
7 8 (7.41%) Information Retrieval
7 8 (7.41%) Open Source
Programming Languages
1 10 (9.26%) C++
1 10 (9.26%) SQL
2 8 (7.41%) C#
3 3 (2.78%) C
4 1 (0.93%) JavaScript
4 1 (0.93%) VB.NET
Qualifications
1 26 (24.07%) Degree
2 8 (7.41%) Cisco Certification
3 2 (1.85%) CITP
4 1 (0.93%) AAT
4 1 (0.93%) CCNA
4 1 (0.93%) CCNP
System Software
1 2 (1.85%) VMware Infrastructure
2 1 (0.93%) Active Directory
Systems Management
1 8 (7.41%) Cisco CUCM
1 8 (7.41%) Cisco UCCE
Vendors
1 26 (24.07%) Microsoft
2 10 (9.26%) Cisco
3 8 (7.41%) Bloomberg
4 7 (6.48%) Salesforce.com
5 5 (4.63%) Computacenter
6 2 (1.85%) EMC
6 2 (1.85%) HP
6 2 (1.85%) Intel Security
6 2 (1.85%) NetApp
6 2 (1.85%) SAP
6 2 (1.85%) VMware
7 1 (0.93%) Citrix
7 1 (0.93%) Palo Alto
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