The table below looks at the statistics for Contact Management skills in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Contact Management over the 3 months to 17 December 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
17 Dec 2014
Same period 2013 Same period 2012
Contact Management
Rank 853 872 891
Rank change year-on-year
+19 +19
Permanent jobs citing Contact Management 51 34 20
As % of all permanent IT jobs located in the UK 0.045% 0.031% 0.017%
As % of the Processes & Methodologies category 0.055% 0.038% 0.022%
Number of salaries quoted 49 26 11
Average salary £57,500 £29,000 £35,000
Average salary % change year-on-year
+98.27% -17.14%
90% offered a salary of more than £39,500 £18,500 £30,000
10% offered a salary of more than £150,000 £49,000 £44,000
UK excluding London average salary £57,500 £29,000 £44,000
% change year-on-year
+98.27% -34.09%

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised across the UK.

Processes & Methodologies Category
UK
Permanent IT job ads with a match in the
Processes & Methodologies category
92632 89611 92231
As % of all permanent IT jobs located in the UK 82.27% 81.71% 79.49%
Number of salaries quoted 76342 72005 78488
Average salary £47,500 £47,500 £45,000
Average salary % change year-on-year
- +5.55%
90% offered a salary of more than £31,500 £30,000 £30,000
10% offered a salary of more than £72,500 £70,000 £73,000
UK excluding London average salary £42,500 £42,500 £40,000
% change year-on-year
- +6.25%

Contact Management
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing Contact Management within the UK as a proportion of the total demand within the Processes & Methodologies category.

Contact Management Jobs Demand Trend in the UK

Contact Management
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Contact Management within the UK.

Contact Management Salary Trend in the UK

Contact Management
Salary Histogram

This chart provides a salary histogram for IT jobs citing Contact Management over the 3 months to 17 December 2014 within the UK.

Contact Management Salary Histogram in the UK

Contact Management
Top 16 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Contact Management within the UK over the 3 months to 17 December 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +21 51 £57,500 +98.27% 6
London +35 19 £40,000 +77.77% 2
West Yorkshire -1 16 £57,500 +17.34%
Yorkshire -13 16 £57,500 +17.34% 3
Leeds - 16 £57,500 -
South East +7 14 £150,000 +233.33%
Brighton +1 9 £150,000 +233.33%
East Sussex 0 9 £150,000 +233.33%
Kent - 4 £80,000 -
Bromley - 2 £70,750 -
Bristol -3 1 £60,000 +106.89%
South West -28 1 £60,000 +112.38%
West Midlands - 1 £42,500 -
Farnborough - 1 - -
Coventry - 1 £42,500 -
Hampshire - 1 - -

Contact Management
Top 30 Related IT Skills

For the 6 months to 17 December 2014, IT jobs within the UK citing Contact Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Contact Management.

1 63 (52.07%) CRM
2 50 (41.32%) ITIL
3 36 (29.75%) SOA
4 34 (28.10%) Cisco
5 32 (26.45%) Finance
6 31 (25.62%) PBX
6 31 (25.62%) SLA
7 30 (24.79%) WFM
8 29 (23.97%) SQL Server
9 28 (23.14%) VMware
10 26 (21.49%) Microsoft
11 25 (20.66%) UNIX
11 25 (20.66%) MS Exchange
11 25 (20.66%) EAI
11 25 (20.66%) ETL
11 25 (20.66%) LAN
11 25 (20.66%) WAN
11 25 (20.66%) Asset Management
11 25 (20.66%) Enterprise Architecture
11 25 (20.66%) CMDB
12 24 (19.83%) HP
12 24 (19.83%) Citrix
12 24 (19.83%) XenApp
12 24 (19.83%) SolarWinds
12 24 (19.83%) Kaseya
12 24 (19.83%) HP SIM
12 24 (19.83%) Cisco UCCX
13 23 (19.01%) Problem Management
14 22 (18.18%) PRINCE2
14 22 (18.18%) Disaster Recovery

Contact Management
Top Related IT Skills by Category

For the 6 months to 17 December 2014, IT jobs within the UK citing Contact Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Contact Management. Up to 20 skills are shown per category.

Application Platforms
1 25 (20.66%) MS Exchange
2 8 (6.61%) CMS
3 2 (1.65%) Drupal
3 2 (1.65%) SugarCRM
3 2 (1.65%) SharePoint
4 1 (0.83%) Exchange Server 2010
Applications
1 5 (4.13%) MS Office
1 5 (4.13%) Photoshop
2 3 (2.48%) Adobe Illustrator
2 3 (2.48%) InDesign
Business Applications
1 4 (3.31%) Changepoint
2 1 (0.83%) Dynamics CRM
Cloud Services
1 16 (13.22%) SaaS
Communications & Networking
1 31 (25.62%) PBX
2 25 (20.66%) LAN
2 25 (20.66%) WAN
3 14 (11.57%) Internet
4 6 (4.96%) VoIP
5 5 (4.13%) RIP
5 5 (4.13%) EIGRP
5 5 (4.13%) MGCP
5 5 (4.13%) H.323
5 5 (4.13%) Cisco ICM
6 2 (1.65%) Intranet
Database & Business Intelligence
1 29 (23.97%) SQL Server
2 11 (9.09%) Data Warehouse
3 2 (1.65%) Relational Database
3 2 (1.65%) MySQL
3 2 (1.65%) MS Access
4 1 (0.83%) Crystal Reports
General
1 32 (26.45%) Finance
2 21 (17.36%) Marketing
3 16 (13.22%) Front Office
4 5 (4.13%) Billing
5 4 (3.31%) Telecoms
6 2 (1.65%) German Language
7 1 (0.83%) Back Office
7 1 (0.83%) Retail
Job Titles
1 41 (33.88%) Architect
2 34 (28.10%) Solutions Architect
3 20 (16.53%) Infrastructure Engineer
4 16 (13.22%) Consultant
4 16 (13.22%) Sales Consultant
5 14 (11.57%) Enterprise Architect
5 14 (11.57%) Enterprise Solutions Architect
6 11 (9.09%) Programme Manager
7 10 (8.26%) Delivery Manager
8 5 (4.13%) Telephony Engineer
9 4 (3.31%) Head of Service Management
9 4 (3.31%) Planning Manager
9 4 (3.31%) Resource Manager
9 4 (3.31%) Network Engineer
10 3 (2.48%) Developer
10 3 (2.48%) Analyst
10 3 (2.48%) Support Analyst
10 3 (2.48%) Marketing Executive
11 2 (1.65%) PMO Manager
11 2 (1.65%) Infrastructure Architect
Libraries, Frameworks & Software Standards
1 5 (4.13%) VXML
2 2 (1.65%) jQuery
2 2 (1.65%) HTML
2 2 (1.65%) CSS
Miscellaneous
1 25 (20.66%) CMDB
2 5 (4.13%) Video Conferencing
3 3 (2.48%) Mathematics
3 3 (2.48%) Computer Science
3 3 (2.48%) Social Media
4 2 (1.65%) Management Information System
5 1 (0.83%) PMI
5 1 (0.83%) Data Conversion
Operating Systems
1 25 (20.66%) UNIX
2 2 (1.65%) Windows
Processes & Methodologies
1 63 (52.07%) CRM
2 50 (41.32%) ITIL
3 36 (29.75%) SOA
4 30 (24.79%) WFM
5 25 (20.66%) ETL
5 25 (20.66%) EAI
5 25 (20.66%) Asset Management
5 25 (20.66%) Enterprise Architecture
6 23 (19.01%) Problem Management
7 22 (18.18%) Disaster Recovery
7 22 (18.18%) PRINCE2
8 21 (17.36%) Business Continuity
8 21 (17.36%) Test Scripting
9 19 (15.70%) Project Management
10 15 (12.40%) Service Delivery
11 14 (11.57%) Content Management
12 13 (10.74%) Agile Software Development
13 11 (9.09%) Technical Architecture
14 10 (8.26%) Continuous Integration
15 9 (7.44%) Project Planning
Programming Languages
1 8 (6.61%) SQL
2 3 (2.48%) C
3 2 (1.65%) JavaScript
3 2 (1.65%) PHP
3 2 (1.65%) VBA
Qualifications
1 11 (9.09%) Degree
2 5 (4.13%) Microsoft Certification
3 4 (3.31%) MCSE
4 1 (0.83%) PMI Certification
4 1 (0.83%) APMP
Quality Assurance & Compliance
1 31 (25.62%) SLA
2 2 (1.65%) ISO 14001
2 2 (1.65%) ISO 9001
3 1 (0.83%) P3O
System Software
1 24 (19.83%) XenApp
2 3 (2.48%) Sendmail
2 3 (2.48%) VMware Infrastructure
3 2 (1.65%) Active Directory
Systems Management
1 24 (19.83%) HP SIM
1 24 (19.83%) Cisco UCCX
2 5 (4.13%) Cisco CUCM
2 5 (4.13%) Cisco UCCE
3 1 (0.83%) SCOM
Vendors
1 34 (28.10%) Cisco
2 28 (23.14%) VMware
3 26 (21.49%) Microsoft
4 24 (19.83%) HP
4 24 (19.83%) Citrix
4 24 (19.83%) SolarWinds
4 24 (19.83%) Kaseya
5 9 (7.44%) Teradata
5 9 (7.44%) Cognizant
5 9 (7.44%) Informatica
5 9 (7.44%) IBM
5 9 (7.44%) Guidewire
6 5 (4.13%) Avaya
7 3 (2.48%) Salesforce.com
7 3 (2.48%) Adobe
8 1 (0.83%) Business Objects
Sheffield, South Yorkshire
Oscar Associates (UK) Ltd
Salary: £40000 - £42000 per annum + excellent benefits
Posted: 21 hours ago
Hull, North Humberside
Oscar Associates (UK) Ltd
Salary: £36000 - £38500 per annum + excellent benefits
Posted: 22 hours ago
Hull, North Humberside
Oscar Associates (UK) Ltd
Salary: £36000 - £38500 per annum + excellent benefits
Posted: 22 hours ago
Newcastle Upon Tyne, Tyne and Wear
Northern Recruitment Group
Salary: From £25,000 to £25,000 per annum
Posted: 2 days ago