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The first table below looks at the demand for Contact Management skills in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Contact Management over the 3 months to 19 June 2013 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all of the Processes & Methodologies category.
|
|
3 months to
19 Jun 2013 |
Same period 2012 |
Same period 2011 |
| Contact Management |
| Rank |
846 |
833 |
829 |
| Rank change year-on-year |
|
| Permanent jobs citing Contact Management |
22 |
52 |
53 |
| As % of all permanent IT jobs located in the UK |
0.020% |
0.043% |
0.041% |
| As % of the Processes & Methodologies category |
0.026% |
0.058% |
0.056% |
| Number of salaries quoted |
10 |
48 |
44 |
| Average salary |
£40,000 |
£43,250 |
£47,500 |
| Average salary % change year-on-year |
|
| 90% offered a salary of more than |
£32,500 |
£21,500 |
£30,000 |
| 10% offered a salary of more than |
£75,000 |
£70,000 |
£77,500 |
| UK excluding London average salary |
£38,750 |
£40,000 |
£57,500 |
| % change year-on-year |
|
All Processes & Methodologies
UK |
Permanent IT job ads with a match in the
Processes & Methodologies category |
83034 |
90312 |
94559 |
| As % of all permanent IT jobs located in the UK |
76.23% |
74.93% |
73.66% |
| Number of salaries quoted |
68153 |
76820 |
79397 |
| Average salary |
£45,000 |
£47,000 |
£47,500 |
| Average salary % change year-on-year |
|
| 90% offered a salary of more than |
£30,000 |
£30,000 |
£30,000 |
| 10% offered a salary of more than |
£70,500 |
£75,000 |
£75,000 |
| UK excluding London average salary |
£40,000 |
£41,000 |
£40,000 |
| % change year-on-year |
|
|
Contact Management
Jobs Demand TrendThis chart provides the 3-month moving total of permanent IT jobs citing Contact Management within the UK as a proportion of the total demand within the Processes & Methodologies category.
Contact Management
Salary TrendThis chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Contact Management within the UK.
Contact Management
Salary HistogramThis chart provides a salary histogram for IT jobs citing Contact Management over the 3 months to 19 June 2013 within the UK.
Contact Management
Top 20 Job LocationsThe table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Contact Management within the UK over the 3 months to 19 June 2013. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.
Location
(Click each for more statistics) |
Rank Change
on Same Period
Last Year |
Matching
Permanent
IT Job Ads |
Average Salary
Last 3 Months |
Average Salary
% Change
on Same Period
Last Year |
Find
Job
Vacancies |
| England |
-5 |
19 |
£37,500 |
-13.29% |
2 |
| London |
+18 |
8 |
£82,500 |
+17.85% |
|
| South West |
- |
5 |
£32,500 |
- |
|
| South East |
+10 |
4 |
£75,000 |
+76.47% |
1 |
| West Midlands |
- |
3 |
£35,000 |
- |
|
| City of London |
+1 |
2 |
£82,500 |
+83.33% |
|
| Dorset |
- |
2 |
- |
- |
|
| Staffordshire |
- |
2 |
£33,750 |
- |
|
| Poole |
- |
2 |
- |
- |
|
| Bristol |
- |
2 |
£36,250 |
- |
|
| Burton-upon-Trent |
- |
2 |
£33,750 |
- |
|
| Berkshire |
+19 |
1 |
- |
- |
1 |
| Scotland |
+7 |
1 |
£37,500 |
- |
|
| Devon |
- |
1 |
£18,500 |
- |
|
| Surrey |
- |
1 |
£75,000 |
- |
|
| Birmingham |
- |
1 |
£75,000 |
- |
|
| Edinburgh |
- |
1 |
£37,500 |
- |
|
| Exeter |
- |
1 |
£18,500 |
- |
|
| Reading |
- |
1 |
- |
- |
1 |
| Woking |
- |
1 |
£75,000 |
- |
|
Contact Management
Top 30 Related IT SkillsFor the 6 months to 19 June 2013, IT jobs within the UK citing Contact Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Contact Management.
Contact Management
Top Related IT Skills by CategoryFor the 6 months to 19 June 2013, IT jobs within the UK citing Contact Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Contact Management. Up to 20 skills are shown per category.
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Derby, East Midlands
To identify new types and sources of management information to assist in the management of the contact centre Key Accountabilities:* Manage, produce and validate all operational performance and...
Capita Resourcing
Salary: £20000 - £26000 per annum + excellent benefits
Posted: 11 June 2013
Reading, Berkshire
To apply for this position, candidates must be eligible to live and work in the UK Senior Cisco Contact Centre Consultant - Reading - Cisco Unified Contact Centre (UCCE), Intelligent...
Connectus
Posted: 14 June 2013
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