The table below looks at the statistics for Contact Management skills in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Contact Management over the 3 months to 4 September 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
4 Sep 2015
Same period 2014 Same period 2013
Contact Management
Rank 867 848 849
Rank change year-on-year
-19 +1
Permanent jobs citing Contact Management 37 61 28
As % of all permanent IT jobs located in the UK 0.034% 0.053% 0.027%
As % of the Processes & Methodologies category 0.040% 0.065% 0.032%
Number of salaries quoted 29 51 20
Average salary £70,000 £58,500 £40,000
Average salary % change year-on-year
+19.65% +46.25%
90% offered a salary of more than £16,855 £25,000 £28,350
10% offered a salary of more than £98,000 £150,000 £62,100
UK excluding London average salary £80,000 £103,750 £38,750
% change year-on-year
-22.89% +167.74%

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised across the UK.

Processes & Methodologies Category
UK
Permanent IT job ads with a match in the
Processes & Methodologies category
92938 94397 86367
As % of all permanent IT jobs located in the UK 85.18% 82.76% 81.87%
Number of salaries quoted 76796 75339 70773
Average salary £50,000 £47,500 £47,500
Average salary % change year-on-year
+5.26% -
90% offered a salary of more than £32,500 £31,000 £30,000
10% offered a salary of more than £75,000 £72,500 £72,500
UK excluding London average salary £45,000 £42,500 £41,500
% change year-on-year
+5.88% +2.40%

Contact Management
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing Contact Management within the UK as a proportion of the total demand within the Processes & Methodologies category.

Contact Management Jobs Demand Trend in the UK

Contact Management
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Contact Management within the UK.

Contact Management Salary Trend in the UK

Contact Management
Salary Histogram

This chart provides a salary histogram for IT jobs citing Contact Management over the 3 months to 4 September 2015 within the UK.

Contact Management Salary Histogram in the UK

Contact Management
Top 14 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Contact Management within the UK over the 3 months to 4 September 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -11 36 £70,000 +19.65% 6
London -22 18 £43,750 -25.21% 2
South East +6 7 £80,000 -46.66% 1
East of England - 7 - - 2
Hertfordshire - 7 - - 1
East Sussex +16 6 £90,000 -40.00%
Brighton +14 6 £90,000 -40.00%
Devon -8 3 £16,200 -11.23%
Exeter -10 3 £16,200 -11.23%
South West -14 3 £16,200 -11.23%
City of London - 1 £52,500 -
Weybridge - 1 £17,000 -
North West - 1 £80,000 -
Surrey - 1 £17,000 -

Contact Management
Top 30 Related IT Skills

For the 6 months to 4 September 2015, IT jobs within the UK citing Contact Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Contact Management.

1 67 (79.76%) CRM
2 55 (65.48%) SaaS
3 44 (52.38%) Project Management
4 37 (44.05%) ITIL
5 35 (41.67%) CMS
5 35 (41.67%) Analytical Skills
6 33 (39.29%) Billing
7 31 (36.90%) Cloud Computing
7 31 (36.90%) Web Services
8 29 (34.52%) OpenEdge
8 29 (34.52%) CTI
8 29 (34.52%) ITIL Certification
8 29 (34.52%) Content Management
8 29 (34.52%) Retail
9 28 (33.33%) Advertising
10 15 (17.86%) Microsoft
11 14 (16.67%) Front Office
12 13 (15.48%) Service Delivery
13 11 (13.10%) Marketing
14 10 (11.90%) Internet
14 10 (11.90%) MS Excel
15 9 (10.71%) B2B
15 9 (10.71%) Migration
16 8 (9.52%) Legal
16 8 (9.52%) Sitecore
16 8 (9.52%) Data Migration
16 8 (9.52%) MS Access
17 7 (8.33%) SLA
17 7 (8.33%) Degree
17 7 (8.33%) Knowledge Management

Contact Management
Top Related IT Skills by Category

For the 6 months to 4 September 2015, IT jobs within the UK citing Contact Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Contact Management. Up to 20 skills are shown per category.

Application Platforms
1 35 (41.67%) CMS
2 29 (34.52%) OpenEdge
3 6 (7.14%) Sitecore CMS
4 2 (2.38%) Exchange Server 2013
5 1 (1.19%) Alfresco
Applications
1 10 (11.90%) MS Excel
2 6 (7.14%) MS Office
3 3 (3.57%) MS PowerPoint
Business Applications
1 3 (3.57%) Summit
Cloud Services
1 55 (65.48%) SaaS
2 31 (36.90%) Cloud Computing
3 2 (2.38%) Office 365
Communications & Networking
1 29 (34.52%) CTI
2 10 (11.90%) Internet
Database & Business Intelligence
1 8 (9.52%) MS Access
General
1 33 (39.29%) Billing
2 29 (34.52%) Retail
3 28 (33.33%) Advertising
4 14 (16.67%) Front Office
5 11 (13.10%) Marketing
6 8 (9.52%) Legal
7 7 (8.33%) Finance
8 4 (4.76%) Law
9 3 (3.57%) Telecoms
10 1 (1.19%) Back Office
Job Titles
1 24 (28.57%) Applications Support
2 20 (23.81%) Consultant
3 18 (21.43%) Analyst
3 18 (21.43%) Sales Consultant
4 14 (16.67%) Support Analyst
4 14 (16.67%) Applications Support Analyst
5 10 (11.90%) Applications Support Specialist
5 10 (11.90%) Support Specialist
5 10 (11.90%) Applications Specialist
6 9 (10.71%) Administrator
7 6 (7.14%) Salesforce.com Administrator
8 5 (5.95%) Account Executive
8 5 (5.95%) Head of Business Analysis
9 3 (3.57%) Customer Analyst
9 3 (3.57%) Strategic Account Manager
9 3 (3.57%) Service Desk Analyst
9 3 (3.57%) Service Analyst
9 3 (3.57%) Account Manager
10 2 (2.38%) Programmer
11 1 (1.19%) Desktop Manager
Libraries, Frameworks & Software Standards
1 31 (36.90%) Web Services
2 3 (3.57%) J2EE
3 2 (2.38%) CSS
3 2 (2.38%) JSP
3 2 (2.38%) Struts
3 2 (2.38%) HTML
3 2 (2.38%) XML
3 2 (2.38%) Hibernate
3 2 (2.38%) Spring
3 2 (2.38%) JSF
3 2 (2.38%) Ajax
3 2 (2.38%) JSON
3 2 (2.38%) YUI
3 2 (2.38%) jQuery
3 2 (2.38%) HTML5
3 2 (2.38%) MyBatis
Miscellaneous
1 35 (41.67%) Analytical Skills
2 3 (3.57%) Mobile App
2 3 (3.57%) GIS
2 3 (3.57%) Smartphone
3 2 (2.38%) Computer Science
3 2 (2.38%) Management Information System
4 1 (1.19%) Replication
4 1 (1.19%) E-Learning
4 1 (1.19%) Social Media
4 1 (1.19%) Statistics
4 1 (1.19%) User Experience
4 1 (1.19%) Data Structures
4 1 (1.19%) Algorithms
Operating Systems
1 3 (3.57%) Windows
2 2 (2.38%) Android
2 2 (2.38%) Windows Server 2008
2 2 (2.38%) Windows 7
2 2 (2.38%) Apple iOS
2 2 (2.38%) Windows Server 2012
2 2 (2.38%) Mac OS X
3 1 (1.19%) Windows Server 2003
3 1 (1.19%) UNIX
3 1 (1.19%) Linux
3 1 (1.19%) Windows 2000
3 1 (1.19%) Windows NT
3 1 (1.19%) Windows XP
Processes & Methodologies
1 67 (79.76%) CRM
2 44 (52.38%) Project Management
3 37 (44.05%) ITIL
4 29 (34.52%) Content Management
5 13 (15.48%) Service Delivery
6 9 (10.71%) Migration
6 9 (10.71%) B2B
7 8 (9.52%) Data Migration
8 7 (8.33%) Knowledge Management
9 6 (7.14%) Asset Management
9 6 (7.14%) Business Analysis
9 6 (7.14%) Service Management
9 6 (7.14%) Line Management
10 5 (5.95%) ITSM
10 5 (5.95%) Infrastructure Management
11 4 (4.76%) Incident Management
11 4 (4.76%) Business Continuity
12 3 (3.57%) OO
13 2 (2.38%) Business Development
13 2 (2.38%) Data Management
Programming Languages
1 3 (3.57%) Java
2 2 (2.38%) JavaScript
2 2 (2.38%) Python
2 2 (2.38%) PowerShell
3 1 (1.19%) C++
Qualifications
1 29 (34.52%) ITIL Certification
2 7 (8.33%) Degree
3 1 (1.19%) Security Cleared
3 1 (1.19%) HNC
3 1 (1.19%) MCT
3 1 (1.19%) CCNA
3 1 (1.19%) Cisco Certification
3 1 (1.19%) Microsoft Certification
Quality Assurance & Compliance
1 7 (8.33%) SLA
System Software
1 3 (3.57%) VMware Infrastructure
2 2 (2.38%) Active Directory
Systems Management
1 2 (2.38%) Systems Management Server (SMS)
1 2 (2.38%) SCCM
Vendors
1 15 (17.86%) Microsoft
2 8 (9.52%) Sitecore
3 6 (7.14%) Salesforce.com
4 3 (3.57%) McAfee
4 3 (3.57%) VMware
4 3 (3.57%) Cisco
4 3 (3.57%) EMC
4 3 (3.57%) Computacenter
5 2 (2.38%) ServiceNow
5 2 (2.38%) Citrix
5 2 (2.38%) NetApp
5 2 (2.38%) HP
5 2 (2.38%) AppSense
6 1 (1.19%) Sun
6 1 (1.19%) F5
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