The first table below looks at the demand for Contact Management skills in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Contact Management over the 3 months to 30 July 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all of the Processes & Methodologies category.

Location
3 months to
30 Jul 2014
Same period 2013 Same period 2012
Contact Management
Rank 841 870 829
Rank change year-on-year
+29 -41
Permanent jobs citing Contact Management 60 17 72
As % of all permanent IT jobs located in the UK 0.051% 0.016% 0.061%
As % of the Processes & Methodologies category 0.064% 0.020% 0.079%
Number of salaries quoted 56 9 58
Average salary £65,000 £47,500 £48,250
Average salary % change year-on-year
+36.84% -1.55%
90% offered a salary of more than £25,000 £29,700 £21,500
10% offered a salary of more than £150,000 £65,700 £70,000
UK excluding London average salary £150,000 £41,250 £40,000
% change year-on-year
+263.63% +3.12%
Processes & Methodologies Category
UK
Permanent IT job ads with a match in the
Processes & Methodologies category
94020 85650 91144
As % of all permanent IT jobs located in the UK 80.39% 78.78% 77.48%
Number of salaries quoted 75699 69888 77563
Average salary £47,500 £46,500 £46,500
Average salary % change year-on-year
+2.15% -
90% offered a salary of more than £31,000 £30,000 £30,000
10% offered a salary of more than £72,500 £75,000 £72,500
UK excluding London average salary £42,500 £40,500 £40,000
% change year-on-year
+4.93% +1.25%

Contact Management
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing Contact Management within the UK as a proportion of the total demand within the Processes & Methodologies category.

Contact Management Jobs Demand Trend in the UK

Contact Management
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Contact Management within the UK.

Contact Management Salary Trend in the UK

Contact Management
Salary Histogram

This chart provides a salary histogram for IT jobs citing Contact Management over the 3 months to 30 July 2014 within the UK.

Contact Management Salary Histogram in the UK

Contact Management
Top 14 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Contact Management within the UK over the 3 months to 30 July 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +22 60 £65,000 +8.33% 9
London -9 45 £65,000 +5.69% 3
South East -6 10 £150,000 - 4
East Sussex - 10 £150,000 -
Brighton - 10 £150,000 -
South West -13 4 £18,250 -1.34% 1
Exeter -4 3 £18,250 -1.34% 1
Devon -10 3 £18,250 -1.34% 1
Sidcup - 2 £62,625 -
Bromley - 2 - -
Ealing - 2 £40,000 -
North West - 1 £42,500 -
Bristol - 1 £30,000 -
Manchester - 1 £42,500 -

Contact Management
Top 30 Related IT Skills

For the 6 months to 30 July 2014, IT jobs within the UK citing Contact Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Contact Management.

1 62 (53.91%) CRM
2 41 (35.65%) ITIL
2 41 (35.65%) Microsoft
3 33 (28.70%) Front Office
4 28 (24.35%) Cisco
5 27 (23.48%) SaaS
6 25 (21.74%) SLA
7 24 (20.87%) UNIX
7 24 (20.87%) Service Delivery
7 24 (20.87%) Marketing
8 22 (19.13%) LAN
8 22 (19.13%) WAN
9 20 (17.39%) MS Excel
9 20 (17.39%) Project Management
10 19 (16.52%) Finance
11 18 (15.65%) VMware
11 18 (15.65%) Internet
12 17 (14.78%) Degree
13 16 (13.91%) SOA
13 16 (13.91%) Management Information System
14 15 (13.04%) Business Transformation
15 13 (11.30%) WFM
15 13 (11.30%) CMDB
15 13 (11.30%) Data Conversion
15 13 (11.30%) GAP Analysis
15 13 (11.30%) Workflow
15 13 (11.30%) Dynamics CRM
15 13 (11.30%) Enterprise Architecture
15 13 (11.30%) ETL
15 13 (11.30%) EAI

Contact Management
Top Related IT Skills by Category

For the 6 months to 30 July 2014, IT jobs within the UK citing Contact Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Contact Management. Up to 20 skills are shown per category.

Application Platforms
1 12 (10.43%) MS Exchange
2 4 (3.48%) Exchange Server 2010
2 4 (3.48%) SugarCRM
3 3 (2.61%) SharePoint
4 2 (1.74%) Drupal
Applications
1 20 (17.39%) MS Excel
2 12 (10.43%) MS Office
3 4 (3.48%) Photoshop
Business Applications
1 13 (11.30%) Dynamics CRM
Cloud Services
1 27 (23.48%) SaaS
2 1 (0.87%) Force.com
Communications & Networking
1 22 (19.13%) LAN
1 22 (19.13%) WAN
2 18 (15.65%) Internet
3 13 (11.30%) PBX
4 3 (2.61%) SAN
5 2 (1.74%) Intranet
Database & Business Intelligence
1 12 (10.43%) SQL Server
2 4 (3.48%) Relational Database
3 2 (1.74%) RDBMS
3 2 (1.74%) MySQL
3 2 (1.74%) Data Warehouse
3 2 (1.74%) MS Access
4 1 (0.87%) Oracle Reports
4 1 (0.87%) DB2
4 1 (0.87%) Big Data
Development Applications
1 1 (0.87%) Oracle APEX
General
1 33 (28.70%) Front Office
2 24 (20.87%) Marketing
3 19 (16.52%) Finance
4 8 (6.96%) German Language
5 6 (5.22%) Advertising
6 3 (2.61%) Retail
7 1 (0.87%) Back Office
7 1 (0.87%) Legal
Job Titles
1 26 (22.61%) Consultant
1 26 (22.61%) Sales Consultant
2 23 (20.00%) Architect
3 16 (13.91%) Solutions Architect
4 15 (13.04%) Developer
5 13 (11.30%) Analyst
6 9 (7.83%) Service Analyst
6 9 (7.83%) Customer Analyst
7 8 (6.96%) CRM Developer
7 8 (6.96%) Infrastructure Engineer
7 8 (6.96%) Enterprise Consultant
8 7 (6.09%) Graduate
8 7 (6.09%) Account Executive
9 6 (5.22%) Delivery Manager
10 5 (4.35%) C++ Developer
10 5 (4.35%) Head of Service Management
10 5 (4.35%) CRM Architect
10 5 (4.35%) Dynamics CRM Developer
11 4 (3.48%) Enterprise Solutions Architect
11 4 (3.48%) Microsoft Developer
Libraries, Frameworks & Software Standards
1 6 (5.22%) Middleware
2 3 (2.61%) HTML
3 2 (1.74%) jQuery
3 2 (1.74%) CSS
4 1 (0.87%) Ajax
4 1 (0.87%) Ruby on Rails
4 1 (0.87%) .NET
4 1 (0.87%) Web Services
4 1 (0.87%) Apache Flex
4 1 (0.87%) Visualforce
Miscellaneous
1 16 (13.91%) Management Information System
2 13 (11.30%) CMDB
2 13 (11.30%) Data Conversion
3 8 (6.96%) Enterprise Software
4 2 (1.74%) Computer Science
5 1 (0.87%) E-Learning
5 1 (0.87%) Blackberry
Operating Systems
1 24 (20.87%) UNIX
2 7 (6.09%) Windows
3 2 (1.74%) Solaris
4 1 (0.87%) Apple iOS
4 1 (0.87%) Windows 7
Processes & Methodologies
1 62 (53.91%) CRM
2 41 (35.65%) ITIL
3 24 (20.87%) Service Delivery
4 20 (17.39%) Project Management
5 16 (13.91%) SOA
6 15 (13.04%) Business Transformation
7 13 (11.30%) WFM
7 13 (11.30%) GAP Analysis
7 13 (11.30%) Workflow
7 13 (11.30%) Enterprise Architecture
7 13 (11.30%) ETL
7 13 (11.30%) EAI
8 12 (10.43%) B2B
8 12 (10.43%) Incident Management
8 12 (10.43%) Business Continuity
8 12 (10.43%) Disaster Recovery
9 11 (9.57%) Agile Software Development
9 11 (9.57%) Asset Management
9 11 (9.57%) Problem Management
10 10 (8.70%) Test Scripting
Programming Languages
1 5 (4.35%) C
1 5 (4.35%) C++
1 5 (4.35%) SQL
2 3 (2.61%) JavaScript
3 2 (1.74%) PHP
3 2 (1.74%) VBA
4 1 (0.87%) Ruby
4 1 (0.87%) Java
4 1 (0.87%) Apex Code
Qualifications
1 17 (14.78%) Degree
2 9 (7.83%) MCP
3 8 (6.96%) Microsoft Certification
4 7 (6.09%) MCSE
5 1 (0.87%) CIPD
Quality Assurance & Compliance
1 25 (21.74%) SLA
2 2 (1.74%) ISO 9001
2 2 (1.74%) ISO 14001
3 1 (0.87%) QA
System Software
1 11 (9.57%) XenApp
2 3 (2.61%) Active Directory
2 3 (2.61%) VMware Infrastructure
3 1 (0.87%) Terminal Services
Systems Management
1 11 (9.57%) HP SIM
1 11 (9.57%) Cisco UCCX
Vendors
1 41 (35.65%) Microsoft
2 28 (24.35%) Cisco
3 18 (15.65%) VMware
4 11 (9.57%) HP
4 11 (9.57%) Citrix
4 11 (9.57%) SolarWinds
4 11 (9.57%) Kaseya
5 3 (2.61%) Oracle
6 2 (1.74%) Guidewire
6 2 (1.74%) IBM
6 2 (1.74%) Cognizant
6 2 (1.74%) Informatica
6 2 (1.74%) Teradata
7 1 (0.87%) Siebel
7 1 (0.87%) SAP
7 1 (0.87%) TIBCO
7 1 (0.87%) Salesforce.com
7 1 (0.87%) Adobe
Winchester, Hampshire
Jagger Talent
Salary: From £25,000 to £28,000 per annum Extensive Blue-Chip Support
Posted: 6 hours ago
North London
Cyber Team
Salary: From £38,000 to £43,000 per annum
Posted: Yesterday
Ashford, Kent
1st Choice Computer Appointments Ltd
Salary: From £18,000 to £23,000 per annum + pension, healthcare and numerous o
Posted: 3 days ago
North London
Cyber Team
Salary: From £38,000 to £43,000 per annum
Posted: 5 days ago
Newark, Nottinghamshire
Purple Monkey
Salary: From £45,000 to £55,000 per annum + Bonus and Benefits
Posted: 6 days ago
Surrey
Capita - ITIN
Salary: £17000 per annum + Shift allowance
Posted: 10 days ago
Exeter
Capita - ITIN
Salary: £18000.00 - £18500.00 per annum
Posted: 14 days ago
Weybridge
Capita - ITIN
Salary: £17000 per annum + Benefits
Posted: 27 days ago