The table below looks at the statistics for Contact Management skills in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Contact Management over the 3 months to 27 August 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
27 Aug 2014
Same period 2013 Same period 2012
Contact Management
Rank 833 856 832
Rank change year-on-year
+23 -24
Permanent jobs citing Contact Management 61 24 71
As % of all permanent IT jobs located in the UK 0.053% 0.022% 0.060%
As % of the Processes & Methodologies category 0.066% 0.028% 0.077%
Number of salaries quoted 51 18 56
Average salary £58,500 £38,750 £55,000
Average salary % change year-on-year
+50.96% -29.54%
90% offered a salary of more than £25,000 £27,050 £25,500
10% offered a salary of more than £150,000 £63,300 £75,000
UK excluding London average salary £150,000 £37,500 £24,375
% change year-on-year
+300.00% +53.84%

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised across the UK.

Processes & Methodologies Category
UK
Permanent IT job ads with a match in the
Processes & Methodologies category
92437 86019 92024
As % of all permanent IT jobs located in the UK 80.64% 79.56% 77.81%
Number of salaries quoted 73692 70342 78027
Average salary £47,500 £47,500 £46,500
Average salary % change year-on-year
- +2.15%
90% offered a salary of more than £30,500 £30,000 £30,000
10% offered a salary of more than £72,500 £72,500 £72,500
UK excluding London average salary £42,500 £41,000 £40,000
% change year-on-year
+3.65% +2.50%

Contact Management
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing Contact Management within the UK as a proportion of the total demand within the Processes & Methodologies category.

Contact Management Jobs Demand Trend in the UK

Contact Management
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Contact Management within the UK.

Contact Management Salary Trend in the UK

Contact Management
Salary Histogram

This chart provides a salary histogram for IT jobs citing Contact Management over the 3 months to 27 August 2014 within the UK.

Contact Management Salary Histogram in the UK

Contact Management
Top 18 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Contact Management within the UK over the 3 months to 27 August 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -13 57 £58,500 +67.14% 5
London +17 39 £58,500 +30.00% 2
South East -17 12 £150,000 +400.00% 1
East Sussex - 8 £150,000 -
Brighton - 8 £150,000 -
Berkshire +5 4 - -
Slough - 4 - -
County Antrim - 4 - -
Belfast - 4 - -
Northern Ireland - 4 - -
South West -8 3 £18,250 -45.92% 2
Devon - 3 £18,250 -
West Yorkshire - 3 £57,500 -
Yorkshire - 3 £57,500 -
Bromley - 3 £90,000 -
Exeter - 3 £18,250 -
Leeds - 3 £57,500 -
Ealing - 2 £40,000 -

Contact Management
Top 30 Related IT Skills

For the 6 months to 27 August 2014, IT jobs within the UK citing Contact Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Contact Management.

1 68 (53.54%) CRM
2 40 (31.50%) ITIL
3 37 (29.13%) Microsoft
4 33 (25.98%) Front Office
5 28 (22.05%) Finance
5 28 (22.05%) Cisco
6 27 (21.26%) SaaS
7 24 (18.90%) Service Delivery
7 24 (18.90%) SLA
7 24 (18.90%) Marketing
8 23 (18.11%) VMware
9 21 (16.54%) SOA
9 21 (16.54%) SQL Server
10 20 (15.75%) PBX
10 20 (15.75%) Project Management
10 20 (15.75%) WFM
11 18 (14.17%) Internet
11 18 (14.17%) UNIX
12 17 (13.39%) MS Exchange
12 17 (13.39%) Disaster Recovery
12 17 (13.39%) Business Continuity
12 17 (13.39%) Degree
12 17 (13.39%) Business Transformation
13 16 (12.60%) Cisco UCCX
13 16 (12.60%) HP SIM
13 16 (12.60%) XenApp
13 16 (12.60%) SolarWinds
13 16 (12.60%) Kaseya
13 16 (12.60%) Enterprise Architecture
13 16 (12.60%) CMDB

Contact Management
Top Related IT Skills by Category

For the 6 months to 27 August 2014, IT jobs within the UK citing Contact Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Contact Management. Up to 20 skills are shown per category.

Application Platforms
1 17 (13.39%) MS Exchange
2 4 (3.15%) CMS
2 4 (3.15%) SugarCRM
2 4 (3.15%) Exchange Server 2010
3 3 (2.36%) SharePoint
4 2 (1.57%) Drupal
Applications
1 11 (8.66%) MS Excel
2 4 (3.15%) Photoshop
3 3 (2.36%) MS Office
Business Applications
1 13 (10.24%) Dynamics CRM
2 4 (3.15%) Changepoint
Cloud Services
1 27 (21.26%) SaaS
2 1 (0.79%) Force.com
Communications & Networking
1 20 (15.75%) PBX
2 18 (14.17%) Internet
3 16 (12.60%) WAN
3 16 (12.60%) LAN
4 4 (3.15%) VoIP
4 4 (3.15%) RIP
4 4 (3.15%) EIGRP
4 4 (3.15%) MGCP
4 4 (3.15%) H.323
4 4 (3.15%) Cisco ICM
5 3 (2.36%) SAN
6 2 (1.57%) Intranet
Database & Business Intelligence
1 21 (16.54%) SQL Server
2 4 (3.15%) Data Warehouse
2 4 (3.15%) Relational Database
3 2 (1.57%) RDBMS
3 2 (1.57%) MySQL
3 2 (1.57%) MS Access
4 1 (0.79%) DB2
4 1 (0.79%) Oracle Reports
4 1 (0.79%) Big Data
Development Applications
1 1 (0.79%) Oracle APEX
General
1 33 (25.98%) Front Office
2 28 (22.05%) Finance
3 24 (18.90%) Marketing
4 8 (6.30%) German Language
5 6 (4.72%) Advertising
6 4 (3.15%) Billing
7 3 (2.36%) Telecoms
7 3 (2.36%) Retail
8 1 (0.79%) Legal
8 1 (0.79%) Back Office
Job Titles
1 29 (22.83%) Architect
2 26 (20.47%) Consultant
2 26 (20.47%) Sales Consultant
3 22 (17.32%) Solutions Architect
4 15 (11.81%) Developer
5 13 (10.24%) Infrastructure Engineer
6 8 (6.30%) Delivery Manager
6 8 (6.30%) Enterprise Consultant
6 8 (6.30%) CRM Developer
7 7 (5.51%) Enterprise Solutions Architect
7 7 (5.51%) Account Executive
7 7 (5.51%) Enterprise Architect
7 7 (5.51%) Graduate
8 5 (3.94%) Dynamics CRM Developer
8 5 (3.94%) C++ Developer
8 5 (3.94%) Head of Service Management
8 5 (3.94%) CRM Architect
9 4 (3.15%) Planning Manager
9 4 (3.15%) Resource Manager
9 4 (3.15%) Microsoft Developer
Libraries, Frameworks & Software Standards
1 6 (4.72%) Middleware
2 4 (3.15%) VXML
3 3 (2.36%) HTML
4 2 (1.57%) CSS
4 2 (1.57%) jQuery
5 1 (0.79%) Visualforce
5 1 (0.79%) Web Services
5 1 (0.79%) .NET
5 1 (0.79%) Ajax
5 1 (0.79%) Ruby on Rails
5 1 (0.79%) Apache Flex
Miscellaneous
1 16 (12.60%) CMDB
2 13 (10.24%) Data Conversion
3 8 (6.30%) Enterprise Software
4 7 (5.51%) Management Information System
5 4 (3.15%) Video Conferencing
6 2 (1.57%) Computer Science
7 1 (0.79%) Blackberry
7 1 (0.79%) E-Learning
Operating Systems
1 18 (14.17%) UNIX
2 7 (5.51%) Windows
3 2 (1.57%) Solaris
4 1 (0.79%) Windows 7
4 1 (0.79%) Apple iOS
Processes & Methodologies
1 68 (53.54%) CRM
2 40 (31.50%) ITIL
3 24 (18.90%) Service Delivery
4 21 (16.54%) SOA
5 20 (15.75%) Project Management
5 20 (15.75%) WFM
6 17 (13.39%) Business Transformation
6 17 (13.39%) Disaster Recovery
6 17 (13.39%) Business Continuity
7 16 (12.60%) Enterprise Architecture
7 16 (12.60%) EAI
7 16 (12.60%) ETL
7 16 (12.60%) Problem Management
8 15 (11.81%) Test Scripting
8 15 (11.81%) PRINCE2
9 14 (11.02%) Asset Management
10 13 (10.24%) GAP Analysis
10 13 (10.24%) Workflow
10 13 (10.24%) Agile Software Development
11 12 (9.45%) B2B
Programming Languages
1 9 (7.09%) SQL
2 5 (3.94%) C
2 5 (3.94%) C++
3 3 (2.36%) JavaScript
4 2 (1.57%) PHP
4 2 (1.57%) VBA
5 1 (0.79%) Ruby
5 1 (0.79%) Apex Code
5 1 (0.79%) Java
Qualifications
1 17 (13.39%) Degree
2 8 (6.30%) Microsoft Certification
3 7 (5.51%) MCSE
4 1 (0.79%) CIPD
Quality Assurance & Compliance
1 24 (18.90%) SLA
2 2 (1.57%) ISO 14001
2 2 (1.57%) ISO 9001
3 1 (0.79%) QA
System Software
1 16 (12.60%) XenApp
2 3 (2.36%) VMware Infrastructure
2 3 (2.36%) Active Directory
3 1 (0.79%) Terminal Services
Systems Management
1 16 (12.60%) HP SIM
1 16 (12.60%) Cisco UCCX
2 4 (3.15%) Cisco CUCM
2 4 (3.15%) Cisco UCCE
Vendors
1 37 (29.13%) Microsoft
2 28 (22.05%) Cisco
3 23 (18.11%) VMware
4 16 (12.60%) SolarWinds
4 16 (12.60%) Kaseya
4 16 (12.60%) HP
4 16 (12.60%) Citrix
5 4 (3.15%) Avaya
5 4 (3.15%) Cognizant
5 4 (3.15%) Informatica
5 4 (3.15%) IBM
5 4 (3.15%) Guidewire
5 4 (3.15%) Teradata
6 3 (2.36%) Oracle
7 1 (0.79%) SAP
7 1 (0.79%) Siebel
7 1 (0.79%) Salesforce.com
7 1 (0.79%) TIBCO
7 1 (0.79%) Adobe
North London
Cyber Team
Salary: From £38,000 to £43,000 per annum
Posted: 11 hours ago
Cheltenham
Capita - ITIN
Salary: £40000.00 - £60000.00 per annum + bnfits
Posted: Yesterday
Bath
Interquest - ITQ Financial - Tunbridge Wells
Salary: £20000 - £29000 per annum
Posted: 15 days ago
Surrey
Capita - ITIN
Salary: £17000 per annum + £3400 shift allowance
Posted: 17 days ago