The table below looks at the statistics for Contact Management skills in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Contact Management over the 3 months to 27 February 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
27 Feb 2015
Same period 2014 Same period 2013
Contact Management
Rank 853 863 846
Rank change year-on-year
+10 -17
Permanent jobs citing Contact Management 28 29 27
As % of all permanent IT jobs located in the UK 0.026% 0.028% 0.025%
As % of the Processes & Methodologies category 0.032% 0.033% 0.031%
Number of salaries quoted 25 21 16
Average salary £80,000 £26,000 £61,250
Average salary % change year-on-year
+207.69% -57.55%
90% offered a salary of more than £34,000 £18,500 £40,000
10% offered a salary of more than £150,000 £62,500 £75,000
UK excluding London average salary £150,000 £18,500 £75,000
% change year-on-year
+710.81% -75.33%

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised across the UK.

Processes & Methodologies Category
UK
Permanent IT job ads with a match in the
Processes & Methodologies category
88688 86784 85798
As % of all permanent IT jobs located in the UK 82.86% 82.37% 80.06%
Number of salaries quoted 72364 68812 71587
Average salary £47,500 £47,500 £45,000
Average salary % change year-on-year
- +5.55%
90% offered a salary of more than £31,500 £30,500 £30,000
10% offered a salary of more than £75,000 £70,000 £75,000
UK excluding London average salary £42,500 £42,500 £40,000
% change year-on-year
- +6.25%

Contact Management
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing Contact Management within the UK as a proportion of the total demand within the Processes & Methodologies category.

Contact Management Jobs Demand Trend in the UK

Contact Management
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Contact Management within the UK.

Contact Management Salary Trend in the UK

Contact Management
Salary Histogram

This chart provides a salary histogram for IT jobs citing Contact Management over the 3 months to 27 February 2015 within the UK.

Contact Management Salary Histogram in the UK

Contact Management
Top 18 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Contact Management within the UK over the 3 months to 27 February 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -9 26 £80,000 +207.69% 3
South East +1 18 £150,000 +322.53%
Brighton - 12 £150,000 -
East Sussex - 12 £150,000 -
London +6 6 £33,750 -44.89% 3
Surrey -6 6 £40,000 +12.67%
Camberley - 6 £40,000 -
Gatwick - 2 £40,000 -
West Sussex - 2 £40,000 -
Wiltshire +4 1 - -
South West -25 1 - -
Wales - 1 - -
South Wales - 1 - -
Yorkshire - 1 £55,000 -
Newport - 1 - -
West Yorkshire - 1 £55,000 -
Leeds - 1 £55,000 -
Bromley - 1 £87,500 -

Contact Management
Top 30 Related IT Skills

For the 6 months to 27 February 2015, IT jobs within the UK citing Contact Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Contact Management.

1 55 (57.89%) CRM
2 35 (36.84%) ITIL
3 32 (33.68%) SOA
4 24 (25.26%) PBX
5 23 (24.21%) Project Management
5 23 (24.21%) Asset Management
5 23 (24.21%) Marketing
5 23 (24.21%) WFM
6 22 (23.16%) CMDB
6 22 (23.16%) Enterprise Architecture
6 22 (23.16%) EAI
6 22 (23.16%) ETL
6 22 (23.16%) LAN
6 22 (23.16%) WAN
6 22 (23.16%) UNIX
7 21 (22.11%) Microsoft
8 19 (20.00%) Service Delivery
8 19 (20.00%) Front Office
8 19 (20.00%) Finance
8 19 (20.00%) SaaS
9 18 (18.95%) Internet
10 17 (17.89%) SLA
11 15 (15.79%) Cisco
11 15 (15.79%) SQL Server
12 14 (14.74%) MS Exchange
12 14 (14.74%) HP
12 14 (14.74%) Citrix
12 14 (14.74%) Kaseya
12 14 (14.74%) XenApp
12 14 (14.74%) SolarWinds

Contact Management
Top Related IT Skills by Category

For the 6 months to 27 February 2015, IT jobs within the UK citing Contact Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Contact Management. Up to 20 skills are shown per category.

Application Platforms
1 14 (14.74%) MS Exchange
2 4 (4.21%) CMS
Applications
1 3 (3.16%) Photoshop
1 3 (3.16%) MS Office
1 3 (3.16%) Adobe Illustrator
1 3 (3.16%) InDesign
Business Applications
1 1 (1.05%) Dynamics CRM
Cloud Services
1 19 (20.00%) SaaS
Communications & Networking
1 24 (25.26%) PBX
2 22 (23.16%) WAN
2 22 (23.16%) LAN
3 18 (18.95%) Internet
4 2 (2.11%) VoIP
5 1 (1.05%) RIP
5 1 (1.05%) EIGRP
5 1 (1.05%) MGCP
5 1 (1.05%) H.323
5 1 (1.05%) Cisco ICM
Database & Business Intelligence
1 15 (15.79%) SQL Server
2 10 (10.53%) Data Warehouse
3 1 (1.05%) Crystal Reports
General
1 23 (24.21%) Marketing
2 19 (20.00%) Front Office
2 19 (20.00%) Finance
3 7 (7.37%) Back Office
3 7 (7.37%) Billing
4 1 (1.05%) Telecoms
4 1 (1.05%) Military
4 1 (1.05%) Retail
Job Titles
1 31 (32.63%) Architect
2 24 (25.26%) Solutions Architect
3 18 (18.95%) Sales Consultant
3 18 (18.95%) Consultant
4 10 (10.53%) Programme Manager
4 10 (10.53%) Infrastructure Engineer
5 8 (8.42%) Delivery Manager
6 7 (7.37%) Enterprise Architect
6 7 (7.37%) Enterprise Solutions Architect
7 6 (6.32%) Trainer
8 4 (4.21%) Network Engineer
9 3 (3.16%) Administrator
9 3 (3.16%) Marketing Executive
10 2 (2.11%) Infrastructure Architect
10 2 (2.11%) Senior Programme Manager
10 2 (2.11%) Salesforce.com Administrator
10 2 (2.11%) Technical Architect
10 2 (2.11%) Senior Manager
11 1 (1.05%) Support Engineer
11 1 (1.05%) 3rd Line Support
Libraries, Frameworks & Software Standards
1 1 (1.05%) VXML
Miscellaneous
1 22 (23.16%) CMDB
2 6 (6.32%) Smartphone
2 6 (6.32%) Replication
2 6 (6.32%) Mobile App
2 6 (6.32%) User Experience
3 3 (3.16%) Social Media
3 3 (3.16%) Mathematics
4 1 (1.05%) Computer Science
4 1 (1.05%) Video Conferencing
4 1 (1.05%) Data Conversion
4 1 (1.05%) E-Learning
4 1 (1.05%) PMI
4 1 (1.05%) GIS
4 1 (1.05%) Analytical Skills
Operating Systems
1 22 (23.16%) UNIX
2 1 (1.05%) Windows
Processes & Methodologies
1 55 (57.89%) CRM
2 35 (36.84%) ITIL
3 32 (33.68%) SOA
4 23 (24.21%) Project Management
4 23 (24.21%) Asset Management
4 23 (24.21%) WFM
5 22 (23.16%) Enterprise Architecture
5 22 (23.16%) EAI
5 22 (23.16%) ETL
6 19 (20.00%) Service Delivery
7 14 (14.74%) Problem Management
8 13 (13.68%) Disaster Recovery
8 13 (13.68%) PRINCE2
9 12 (12.63%) Business Continuity
9 12 (12.63%) Test Scripting
10 10 (10.53%) Technical Architecture
10 10 (10.53%) Agile Software Development
11 8 (8.42%) Continuous Integration
12 7 (7.37%) Business Transformation
12 7 (7.37%) Business Analysis
Programming Languages
1 4 (4.21%) C
2 2 (2.11%) SQL
Qualifications
1 6 (6.32%) MCT
1 6 (6.32%) Microsoft Certification
2 5 (5.26%) Degree
3 2 (2.11%) Security Cleared
4 1 (1.05%) VCP4
4 1 (1.05%) APMP
4 1 (1.05%) SC Cleared
4 1 (1.05%) PMI Certification
4 1 (1.05%) ISEB
Quality Assurance & Compliance
1 17 (17.89%) SLA
2 1 (1.05%) P3O
System Software
1 14 (14.74%) XenApp
2 3 (3.16%) Sendmail
3 1 (1.05%) Active Directory
Systems Management
1 14 (14.74%) HP SIM
1 14 (14.74%) Cisco UCCX
2 1 (1.05%) Cisco CUCM
2 1 (1.05%) SCOM
2 1 (1.05%) Cisco UCCE
Vendors
1 21 (22.11%) Microsoft
2 15 (15.79%) Cisco
3 14 (14.74%) HP
3 14 (14.74%) Citrix
3 14 (14.74%) VMware
3 14 (14.74%) SolarWinds
3 14 (14.74%) Kaseya
4 7 (7.37%) Guidewire
4 7 (7.37%) Teradata
4 7 (7.37%) Cognizant
4 7 (7.37%) Informatica
4 7 (7.37%) IBM
5 4 (4.21%) Salesforce.com
6 3 (3.16%) Adobe
7 1 (1.05%) Avaya
7 1 (1.05%) Business Objects
City, London
Eames Consulting
Salary: Up to £50,000 per annum Plus Excellent Benefits
Posted: Yesterday