The table below looks at the statistics for Contact Management skills in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Contact Management over the 3 months to 17 September 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
17 Sep 2014
Same period 2013 Same period 2012
Contact Management
Rank 826 848 828
Rank change year-on-year
+22 -20
Permanent jobs citing Contact Management 70 33 72
As % of all permanent IT jobs located in the UK 0.062% 0.031% 0.061%
As % of the Processes & Methodologies category 0.076% 0.038% 0.078%
Number of salaries quoted 58 24 56
Average salary £57,500 £40,000 £55,000
Average salary % change year-on-year
+43.75% -27.27%
90% offered a salary of more than £35,150 £29,300 £28,375
10% offered a salary of more than £100,000 £61,050 £77,500
UK excluding London average salary £57,500 £40,000 £47,500
% change year-on-year
+43.75% -15.78%

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised across the UK.

Processes & Methodologies Category
UK
Permanent IT job ads with a match in the
Processes & Methodologies category
92333 86744 92837
As % of all permanent IT jobs located in the UK 81.96% 81.25% 79.04%
Number of salaries quoted 73720 71172 78538
Average salary £47,500 £47,500 £46,000
Average salary % change year-on-year
- +3.26%
90% offered a salary of more than £30,500 £30,000 £30,000
10% offered a salary of more than £72,500 £72,500 £72,500
UK excluding London average salary £42,500 £41,500 £40,000
% change year-on-year
+2.40% +3.75%

Contact Management
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing Contact Management within the UK as a proportion of the total demand within the Processes & Methodologies category.

Contact Management Jobs Demand Trend in the UK

Contact Management
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Contact Management within the UK.

Contact Management Salary Trend in the UK

Contact Management
Salary Histogram

This chart provides a salary histogram for IT jobs citing Contact Management over the 3 months to 17 September 2014 within the UK.

Contact Management Salary Histogram in the UK

Contact Management
Top 26 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Contact Management within the UK over the 3 months to 17 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +6 65 £57,500 +43.75% 8
London +21 38 £43,000 -4.44% 3
South East +4 13 £150,000 +275.00% 1
Leeds - 9 £57,500 -
West Yorkshire - 9 £57,500 -
Yorkshire - 9 £57,500 -
East Sussex - 5 £150,000 -
County Antrim - 5 - -
Belfast - 5 - -
Brighton - 5 £150,000 -
Bromley - 5 £90,000 -
Northern Ireland - 5 - -
Berkshire +10 4 - -
Slough - 4 - -
South West -27 3 £18,250 -42.06% 2
Exeter - 3 £18,250 -
Devon - 3 £18,250 -
Hampshire - 2 - -
Kent - 2 £50,000 -
Farnborough - 2 - -
Ealing - 2 £40,000 -
West Midlands - 1 £42,500 - 1
Leicestershire - 1 £40,000 - 1
East Midlands - 1 £40,000 - 1
Leicester - 1 £40,000 - 1
Coventry - 1 £42,500 - 1

Contact Management
Top 30 Related IT Skills

For the 6 months to 17 September 2014, IT jobs within the UK citing Contact Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Contact Management.

1 68 (50.37%) CRM
2 47 (34.81%) ITIL
3 37 (27.41%) Microsoft
4 34 (25.19%) Cisco
5 32 (23.70%) Front Office
5 32 (23.70%) Finance
6 30 (22.22%) SLA
7 29 (21.48%) SOA
8 28 (20.74%) SQL Server
8 28 (20.74%) VMware
9 26 (19.26%) PBX
9 26 (19.26%) SaaS
10 25 (18.52%) Marketing
10 25 (18.52%) WFM
11 23 (17.04%) MS Exchange
12 22 (16.30%) HP
12 22 (16.30%) Citrix
12 22 (16.30%) Problem Management
12 22 (16.30%) XenApp
12 22 (16.30%) SolarWinds
12 22 (16.30%) Kaseya
12 22 (16.30%) HP SIM
12 22 (16.30%) Cisco UCCX
13 21 (15.56%) PRINCE2
13 21 (15.56%) Service Delivery
13 21 (15.56%) Disaster Recovery
13 21 (15.56%) Business Continuity
14 20 (14.81%) UNIX
14 20 (14.81%) EAI
14 20 (14.81%) ETL

Contact Management
Top Related IT Skills by Category

For the 6 months to 17 September 2014, IT jobs within the UK citing Contact Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Contact Management. Up to 20 skills are shown per category.

Application Platforms
1 23 (17.04%) MS Exchange
2 7 (5.19%) CMS
3 4 (2.96%) SugarCRM
3 4 (2.96%) Exchange Server 2010
4 3 (2.22%) SharePoint
5 2 (1.48%) Drupal
Applications
1 6 (4.44%) Photoshop
1 6 (4.44%) MS Excel
2 5 (3.70%) MS Office
3 2 (1.48%) Adobe Illustrator
3 2 (1.48%) InDesign
Business Applications
1 7 (5.19%) Dynamics CRM
2 4 (2.96%) Changepoint
Cloud Services
1 26 (19.26%) SaaS
2 1 (0.74%) Force.com
Communications & Networking
1 26 (19.26%) PBX
2 20 (14.81%) LAN
2 20 (14.81%) WAN
3 17 (12.59%) Internet
4 6 (4.44%) VoIP
5 5 (3.70%) EIGRP
5 5 (3.70%) MGCP
5 5 (3.70%) H.323
5 5 (3.70%) Cisco ICM
5 5 (3.70%) RIP
6 3 (2.22%) SAN
7 2 (1.48%) Intranet
Database & Business Intelligence
1 28 (20.74%) SQL Server
2 8 (5.93%) Data Warehouse
3 2 (1.48%) Relational Database
3 2 (1.48%) MySQL
3 2 (1.48%) MS Access
4 1 (0.74%) DB2
4 1 (0.74%) Oracle Reports
4 1 (0.74%) Big Data
Development Applications
1 1 (0.74%) Oracle APEX
General
1 32 (23.70%) Front Office
1 32 (23.70%) Finance
2 25 (18.52%) Marketing
3 8 (5.93%) German Language
4 5 (3.70%) Billing
5 4 (2.96%) Telecoms
5 4 (2.96%) Advertising
5 4 (2.96%) Retail
6 1 (0.74%) Legal
6 1 (0.74%) Back Office
Job Titles
1 35 (25.93%) Architect
2 25 (18.52%) Consultant
2 25 (18.52%) Solutions Architect
2 25 (18.52%) Sales Consultant
3 16 (11.85%) Infrastructure Engineer
4 10 (7.41%) Delivery Manager
5 9 (6.67%) Developer
6 8 (5.93%) Programme Manager
6 8 (5.93%) Enterprise Architect
6 8 (5.93%) Enterprise Solutions Architect
7 7 (5.19%) Account Executive
7 7 (5.19%) Graduate
7 7 (5.19%) Enterprise Consultant
8 6 (4.44%) Network Engineer
9 5 (3.70%) Telephony Engineer
9 5 (3.70%) C++ Developer
9 5 (3.70%) Head of Service Management
9 5 (3.70%) CRM Architect
10 4 (2.96%) Planning Manager
10 4 (2.96%) Resource Manager
Libraries, Frameworks & Software Standards
1 6 (4.44%) Middleware
2 5 (3.70%) VXML
3 3 (2.22%) HTML
4 2 (1.48%) CSS
4 2 (1.48%) jQuery
5 1 (0.74%) Visualforce
5 1 (0.74%) Web Services
5 1 (0.74%) .NET
5 1 (0.74%) Ajax
5 1 (0.74%) Ruby on Rails
5 1 (0.74%) Apache Flex
Miscellaneous
1 20 (14.81%) CMDB
2 7 (5.19%) Management Information System
2 7 (5.19%) Data Conversion
2 7 (5.19%) Enterprise Software
3 5 (3.70%) Video Conferencing
4 3 (2.22%) Computer Science
5 2 (1.48%) Mathematics
5 2 (1.48%) Social Media
6 1 (0.74%) E-Learning
6 1 (0.74%) PMI
6 1 (0.74%) Blackberry
Operating Systems
1 20 (14.81%) UNIX
2 6 (4.44%) Windows
3 1 (0.74%) Windows 7
3 1 (0.74%) Apple iOS
Processes & Methodologies
1 68 (50.37%) CRM
2 47 (34.81%) ITIL
3 29 (21.48%) SOA
4 25 (18.52%) WFM
5 22 (16.30%) Problem Management
6 21 (15.56%) PRINCE2
6 21 (15.56%) Service Delivery
6 21 (15.56%) Disaster Recovery
6 21 (15.56%) Business Continuity
7 20 (14.81%) Enterprise Architecture
7 20 (14.81%) EAI
7 20 (14.81%) ETL
7 20 (14.81%) Test Scripting
8 19 (14.07%) Project Management
9 16 (11.85%) Asset Management
10 15 (11.11%) Business Transformation
11 14 (10.37%) Agile Software Development
12 13 (9.63%) B2B
13 9 (6.67%) Content Management
13 9 (6.67%) Resource Management
Programming Languages
1 8 (5.93%) SQL
2 7 (5.19%) C
3 5 (3.70%) C++
4 3 (2.22%) JavaScript
5 2 (1.48%) PHP
5 2 (1.48%) VBA
6 1 (0.74%) Ruby
6 1 (0.74%) Apex Code
6 1 (0.74%) SOQL
6 1 (0.74%) Java
Qualifications
1 19 (14.07%) Degree
2 7 (5.19%) Microsoft Certification
3 6 (4.44%) MCSE
4 1 (0.74%) PMI Certification
4 1 (0.74%) CIPD
4 1 (0.74%) APMP
Quality Assurance & Compliance
1 30 (22.22%) SLA
2 2 (1.48%) ISO 14001
2 2 (1.48%) ISO 9001
3 1 (0.74%) QA
3 1 (0.74%) P3O
System Software
1 22 (16.30%) XenApp
2 3 (2.22%) VMware Infrastructure
3 2 (1.48%) Sendmail
3 2 (1.48%) Active Directory
4 1 (0.74%) Terminal Services
Systems Management
1 22 (16.30%) HP SIM
1 22 (16.30%) Cisco UCCX
2 5 (3.70%) Cisco CUCM
2 5 (3.70%) Cisco UCCE
3 1 (0.74%) SCOM
Vendors
1 37 (27.41%) Microsoft
2 34 (25.19%) Cisco
3 28 (20.74%) VMware
4 22 (16.30%) SolarWinds
4 22 (16.30%) Kaseya
4 22 (16.30%) HP
4 22 (16.30%) Citrix
5 7 (5.19%) IBM
5 7 (5.19%) Guidewire
5 7 (5.19%) Teradata
5 7 (5.19%) Cognizant
5 7 (5.19%) Informatica
6 5 (3.70%) Avaya
7 3 (2.22%) Adobe
8 2 (1.48%) Salesforce.com
9 1 (0.74%) TIBCO
9 1 (0.74%) Oracle
9 1 (0.74%) SAP
9 1 (0.74%) Siebel
North London
Cyber Team
Salary: From £38,000 to £43,000 per annum
Posted: Yesterday
Bristol, Avon
Harvey Nash plc
Salary: £55000 - £65000 per annum + + benefits
Posted: Yesterday
Coventry, West Midlands (County)
Search Consultancy
Salary: £40000 - £45000 per annum + Benefits
Posted: 5 days ago
Leicester, Leicestershire
X4 Group
Salary: £35k - 45k per year
Posted: 6 days ago
Weybridge
Capita - ITIN
Salary: £17000 per annum + £3,400pa
Posted: 18 days ago
Cheltenham
Capita - ITIN
Salary: £40000.00 - £60000.00 per annum + bnfits
Posted: 22 days ago