The first table below looks at the demand for Contact Management skills in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Contact Management over the 3 months to 18 April 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all of the Processes & Methodologies category.

Location
3 months to
18 Apr 2014
Same period 2013 Same period 2012
Contact Management
Rank 865 854 887
Rank change year-on-year
-11 +33
Permanent jobs citing Contact Management 52 29 36
As % of all permanent IT jobs located in the UK 0.043% 0.026% 0.029%
As % of the Processes & Methodologies category 0.053% 0.033% 0.037%
Number of salaries quoted 50 16 34
Average salary £52,500 £75,000 £35,000
Average salary % change year-on-year
-30.00% +114.28%
90% offered a salary of more than £18,500 £40,000 £30,450
10% offered a salary of more than £82,500 £75,000 £66,250
UK excluding London average salary £52,500 £75,000 £35,000
% change year-on-year
-30.00% +114.28%
Processes & Methodologies Category
UK
Permanent IT job ads with a match in the
Processes & Methodologies category
97509 87535 96223
As % of all permanent IT jobs located in the UK 80.37% 78.84% 76.56%
Number of salaries quoted 78334 71800 81781
Average salary £47,500 £45,000 £47,500
Average salary % change year-on-year
+5.55% -5.26%
90% offered a salary of more than £30,000 £30,000 £30,000
10% offered a salary of more than £72,500 £75,000 £70,000
UK excluding London average salary £42,500 £40,000 £40,500
% change year-on-year
+6.25% -1.23%

Contact Management
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing Contact Management within the UK as a proportion of the total demand within the Processes & Methodologies category.

Contact Management Jobs Demand Trend in the UK

Contact Management
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Contact Management within the UK.

Contact Management Salary Trend in the UK

Contact Management
Salary Histogram

This chart provides a salary histogram for IT jobs citing Contact Management over the 3 months to 18 April 2014 within the UK.

Contact Management Salary Histogram in the UK

Contact Management
Top 17 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Contact Management within the UK over the 3 months to 18 April 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Find
Job
Vacancies
England -23 51 £52,500 -30.00% 4
London -41 26 £52,500 -14.28% 2
Leeds - 13 £52,500 -
West Yorkshire - 13 £52,500 -
Yorkshire - 13 £52,500 -
South West - 9 £18,500 -
Devon - 9 £18,500 -
Sidcup - 8 £50,938 -
Exeter - 5 £18,500 -
South East -21 3 £45,000 -40.00%
City of London -18 2 £75,000 +22.44%
Bromley - 2 £50,000 -
Surrey -9 1 £45,000 -40.00%
West Sussex - 1 £47,500 -
East Grinstead - 1 £47,500 -
Faversham - 1 £21,000 -
Kent - 1 £21,000 -

Contact Management
Top 30 Related IT Skills

For the 6 months to 18 April 2014, IT jobs within the UK citing Contact Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Contact Management.

1 48 (55.81%) CRM
1 48 (55.81%) Microsoft
2 37 (43.02%) ITIL
3 29 (33.72%) UNIX
3 29 (33.72%) LAN
3 29 (33.72%) WAN
4 27 (31.40%) MS Excel
5 23 (26.74%) Dynamics CRM
6 21 (24.42%) SLA
6 21 (24.42%) Cisco
7 18 (20.93%) MS Office
8 15 (17.44%) Incident Management
9 14 (16.28%) Management Information System
9 14 (16.28%) MCP
9 14 (16.28%) SOA
10 13 (15.12%) ETL
10 13 (15.12%) PBX
10 13 (15.12%) EAI
10 13 (15.12%) Enterprise Architecture
10 13 (15.12%) WFM
10 13 (15.12%) QA
10 13 (15.12%) CMDB
11 12 (13.95%) Marketing
11 12 (13.95%) Windows
11 12 (13.95%) Finance
12 11 (12.79%) GAP Analysis
12 11 (12.79%) Workflow
12 11 (12.79%) Asset Management
12 11 (12.79%) Data Conversion
12 11 (12.79%) Business Transformation

Contact Management
Top Related IT Skills by Category

For the 6 months to 18 April 2014, IT jobs within the UK citing Contact Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Contact Management. Up to 20 skills are shown per category.

Application Platforms
1 10 (11.63%) MS Exchange
2 5 (5.81%) Exchange Server 2010
2 5 (5.81%) SharePoint
3 4 (4.65%) WorkSite
4 2 (2.33%) Exchange Server 2013
4 2 (2.33%) Exchange Server 2007
5 1 (1.16%) Drupal
5 1 (1.16%) SAS
Applications
1 27 (31.40%) MS Excel
2 18 (20.93%) MS Office
3 1 (1.16%) FastStats
3 1 (1.16%) PowerPivot
3 1 (1.16%) SPSS
Business Applications
1 23 (26.74%) Dynamics CRM
2 1 (1.16%) Dynamics GP
Cloud Services
1 6 (6.98%) SaaS
2 1 (1.16%) Force.com
Communications & Networking
1 29 (33.72%) LAN
1 29 (33.72%) WAN
2 13 (15.12%) PBX
3 5 (5.81%) Internet
4 3 (3.49%) SAN
5 2 (2.33%) Firewall
5 2 (2.33%) Wireless
5 2 (2.33%) DNS
5 2 (2.33%) SSL
5 2 (2.33%) VoIP
6 1 (1.16%) FTP
6 1 (1.16%) CTI
Database & Business Intelligence
1 8 (9.30%) SQL Server
2 3 (3.49%) SQL Server 2008
2 3 (3.49%) Relational Database
3 2 (2.33%) RDBMS
3 2 (2.33%) SQL Server 2012
3 2 (2.33%) SQL Server 2005
4 1 (1.16%) SQL Server Integration Services
4 1 (1.16%) DB2
4 1 (1.16%) Oracle Reports
4 1 (1.16%) Data Warehouse
4 1 (1.16%) SQL Server Reporting Services
Development Applications
1 1 (1.16%) Oracle APEX
General
1 12 (13.95%) Marketing
1 12 (13.95%) Finance
2 9 (10.47%) Legal
3 7 (8.14%) Advertising
4 6 (6.98%) Banking
5 5 (5.81%) Front Office
6 4 (4.65%) Multimedia
7 1 (1.16%) Retail Banking
7 1 (1.16%) Retail
7 1 (1.16%) Military
7 1 (1.16%) Back Office
7 1 (1.16%) Financial Institution
Job Titles
1 24 (27.91%) Analyst
2 19 (22.09%) Architect
3 17 (19.77%) Consultant
4 14 (16.28%) Service Analyst
5 12 (13.95%) Solutions Architect
6 11 (12.79%) Customer Analyst
7 10 (11.63%) CRM Consultant
7 10 (11.63%) Functional Consultant
8 8 (9.30%) Developer
8 8 (9.30%) Microsoft Consultant
8 8 (9.30%) CRM Developer
9 5 (5.81%) Dynamics CRM Developer
9 5 (5.81%) Microsoft CRM Consultant
9 5 (5.81%) Enterprise Consultant
9 5 (5.81%) Sales Consultant
10 4 (4.65%) Support Engineer
10 4 (4.65%) Network Engineer
10 4 (4.65%) Business Analyst
10 4 (4.65%) Delivery Manager
10 4 (4.65%) Service Manager
Libraries, Frameworks & Software Standards
1 4 (4.65%) Web Services
2 1 (1.16%) Apache Flex
2 1 (1.16%) WF
2 1 (1.16%) Ajax
2 1 (1.16%) Ruby on Rails
2 1 (1.16%) Visualforce
2 1 (1.16%) .NET
2 1 (1.16%) HTML
2 1 (1.16%) Middleware
Miscellaneous
1 14 (16.28%) Management Information System
2 13 (15.12%) CMDB
3 11 (12.79%) Data Conversion
4 6 (6.98%) Blackberry
5 5 (5.81%) Enterprise Software
6 4 (4.65%) Video Conferencing
7 1 (1.16%) Mathematics
7 1 (1.16%) Data Extraction
7 1 (1.16%) PMI
7 1 (1.16%) IVR
Operating Systems
1 29 (33.72%) UNIX
2 12 (13.95%) Windows
3 6 (6.98%) Apple iOS
3 6 (6.98%) Windows 7
4 4 (4.65%) Android
5 3 (3.49%) Windows Server 2003
6 2 (2.33%) Mac OS X
6 2 (2.33%) Solaris
6 2 (2.33%) Windows 8
6 2 (2.33%) Windows Server 2012
6 2 (2.33%) Mac OS
6 2 (2.33%) Windows Vista
6 2 (2.33%) Windows Mobile
7 1 (1.16%) Windows 2000
7 1 (1.16%) Windows NT
7 1 (1.16%) Windows XP
Processes & Methodologies
1 48 (55.81%) CRM
2 37 (43.02%) ITIL
3 15 (17.44%) Incident Management
4 14 (16.28%) SOA
5 13 (15.12%) ETL
5 13 (15.12%) EAI
5 13 (15.12%) Enterprise Architecture
5 13 (15.12%) WFM
6 11 (12.79%) GAP Analysis
6 11 (12.79%) Workflow
6 11 (12.79%) Asset Management
6 11 (12.79%) Business Transformation
7 10 (11.63%) Service Delivery
8 7 (8.14%) Data Modelling
8 7 (8.14%) Project Management
8 7 (8.14%) Migration
9 6 (6.98%) Disaster Recovery
9 6 (6.98%) Agile Software Development
9 6 (6.98%) Business Continuity
9 6 (6.98%) PRINCE2
Programming Languages
1 8 (9.30%) SQL
2 1 (1.16%) Ruby
2 1 (1.16%) Apex Code
2 1 (1.16%) T-SQL
2 1 (1.16%) Java
2 1 (1.16%) JavaScript
Qualifications
1 14 (16.28%) MCP
2 2 (2.33%) Microsoft Certification
2 2 (2.33%) MCSE
2 2 (2.33%) Postgraduate
2 2 (2.33%) Degree
3 1 (1.16%) PRINCE2 Practitioner
3 1 (1.16%) AAT
3 1 (1.16%) HNC
3 1 (1.16%) CCNA
3 1 (1.16%) PMP
3 1 (1.16%) PMI Certification
3 1 (1.16%) Cisco Certification
Quality Assurance & Compliance
1 21 (24.42%) SLA
2 13 (15.12%) QA
System Software
1 6 (6.98%) XenApp
2 4 (4.65%) Terminal Services
2 4 (4.65%) Active Directory
3 2 (2.33%) XenDesktop
Systems Management
1 4 (4.65%) HP SIM
1 4 (4.65%) Cisco UCCX
1 4 (4.65%) SCCM
Vendors
1 48 (55.81%) Microsoft
2 21 (24.42%) Cisco
3 6 (6.98%) VMware
3 6 (6.98%) Citrix
4 4 (4.65%) HP
4 4 (4.65%) Dell
4 4 (4.65%) SolarWinds
4 4 (4.65%) Kaseya
5 3 (3.49%) Oracle
6 2 (2.33%) Mitel
6 2 (2.33%) Interwoven
6 2 (2.33%) Avaya
6 2 (2.33%) SonicWALL
7 1 (1.16%) Adobe
7 1 (1.16%) TIBCO
7 1 (1.16%) Salesforce.com
North London
Cyber Team
Salary: From £38,000 to £43,000 per annum
Posted: 3 days ago
North London
Cyber Team
Salary: From £38,000 to £43,000 per annum
Posted: 6 days ago