The table below looks at the statistics for Customer Engagement skills in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Customer Engagement over the 3 months to 1 October 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
1 Oct 2014
Same period 2013 Same period 2012
Customer Engagement
Rank 631 658 717
Rank change year-on-year
+27 +59
Permanent jobs citing Customer Engagement 269 234 178
As % of all permanent IT jobs located in the UK 0.24% 0.22% 0.15%
As % of the Processes & Methodologies category 0.29% 0.27% 0.19%
Number of salaries quoted 162 185 130
Average salary £52,500 £50,000 £55,000
Average salary % change year-on-year
+5.00% -9.09%
90% offered a salary of more than £34,825 £32,200 £33,600
10% offered a salary of more than £85,000 £70,000 £80,000
UK excluding London average salary £48,500 £47,500 £52,500
% change year-on-year
+2.10% -9.52%

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised across the UK.

Processes & Methodologies Category
UK
Permanent IT job ads with a match in the
Processes & Methodologies category
92294 87311 92008
As % of all permanent IT jobs located in the UK 81.99% 81.33% 79.05%
Number of salaries quoted 73847 71644 77513
Average salary £47,500 £47,500 £45,580
Average salary % change year-on-year
- +4.21%
90% offered a salary of more than £31,000 £30,000 £30,000
10% offered a salary of more than £72,500 £72,500 £72,500
UK excluding London average salary £42,500 £41,500 £40,000
% change year-on-year
+2.40% +3.75%

Customer Engagement
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing Customer Engagement within the UK as a proportion of the total demand within the Processes & Methodologies category.

Customer Engagement Jobs Demand Trend in the UK

Customer Engagement
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Customer Engagement within the UK.

Customer Engagement Salary Trend in the UK

Customer Engagement
Salary Histogram

This chart provides a salary histogram for IT jobs citing Customer Engagement over the 3 months to 1 October 2014 within the UK.

Customer Engagement Salary Histogram in the UK

Customer Engagement
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Customer Engagement within the UK over the 3 months to 1 October 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -2 246 £52,500 +5.00% 32
London +4 111 £63,750 +21.42% 10
South East -3 48 £55,000 -4.34% 12
North West +13 35 £30,500 -23.75% 2
City of London -2 21 £60,000 +24.35% 2
Cheshire +4 19 - - 1
Surrey 0 19 £43,500 -17.14% 2
Crewe - 19 - - 1
Manchester -6 16 £30,500 -23.75% 1
West Midlands -10 15 £34,125 -37.95% 2
Berkshire +1 14 £85,000 +30.76% 4
South West -22 11 £42,500 +18.05% 3
East of England -28 11 £52,500 +19.31% 3
Birmingham -2 9 £32,375 -61.91% 1
Scotland -3 8 £39,000 -13.33% 1
East Midlands -4 8 £46,250 +12.12%
North East - 6 £53,750 -
Edinburgh -16 5 £39,000 -13.33%
Reading - 5 £90,000 - 1
Warwickshire - 5 £37,500 -
Lincolnshire - 5 - -
Bedfordshire -18 4 £52,500 +47.88% 1
Devon -19 4 £21,000 -35.38% 1
Oxfordshire - 4 £40,000 - 1
Warwick - 4 £36,250 -
Luton - 4 £52,500 -
Newport +15 3 £45,500 +10.97%
South Wales +13 3 £45,500 +26.38%
Wales +8 3 £45,500 +26.38%
Slough +1 3 £55,000 -21.42%

Customer Engagement
Top 30 Related IT Skills

For the 6 months to 1 October 2014, IT jobs within the UK citing Customer Engagement also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Customer Engagement.

1 193 (35.54%) Marketing
2 133 (24.49%) Finance
3 116 (21.36%) Degree
4 103 (18.97%) Retail
5 98 (18.05%) Agile Software Development
6 80 (14.73%) E-Commerce
7 79 (14.55%) Project Management
8 72 (13.26%) HTML
8 72 (13.26%) Analytics
9 67 (12.34%) CRM
9 67 (12.34%) Microsoft
10 62 (11.42%) JavaScript
11 60 (11.05%) Windows
11 60 (11.05%) Analytical Skills
12 58 (10.68%) CSS
13 54 (9.94%) .NET
14 53 (9.76%) Telecoms
15 50 (9.21%) Coaching
16 49 (9.02%) SQL Server
17 47 (8.66%) Web Services
17 47 (8.66%) Java
18 46 (8.47%) Social Media
19 44 (8.10%) ITIL
20 43 (7.92%) SQL
21 42 (7.73%) C#
22 40 (7.37%) MS Excel
22 40 (7.37%) Business Development
22 40 (7.37%) Security Cleared
23 39 (7.18%) User Experience
23 39 (7.18%) XML

Customer Engagement
Top Related IT Skills by Category

For the 6 months to 1 October 2014, IT jobs within the UK citing Customer Engagement also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Customer Engagement. Up to 20 skills are shown per category.

Application Platforms
1 39 (7.18%) CMS
2 18 (3.31%) SharePoint
3 14 (2.58%) WordPress
4 12 (2.21%) IIS
5 8 (1.47%) SharePoint 2013
6 7 (1.29%) Drupal
7 5 (0.92%) MS Exchange
8 4 (0.74%) Apache
9 3 (0.55%) SAS
9 3 (0.55%) Exchange Server 2007
9 3 (0.55%) Exchange Server 2003
9 3 (0.55%) Magnolia
9 3 (0.55%) Exchange Server 2013
10 2 (0.37%) SharePoint 2010
10 2 (0.37%) Node.js
10 2 (0.37%) Lync
10 2 (0.37%) GlassFish
11 1 (0.18%) Tomcat
11 1 (0.18%) BizTalk Server
11 1 (0.18%) Blackberry Enterprise Server
Applications
1 40 (7.37%) MS Excel
2 12 (2.21%) MS Office
3 8 (1.47%) MS PowerPoint
4 6 (1.10%) MS Visio
5 3 (0.55%) Photoshop
5 3 (0.55%) FastStats
6 1 (0.18%) MS Project
6 1 (0.18%) InfoPath
Business Applications
1 26 (4.79%) Magento
2 14 (2.58%) Dynamics CRM
3 9 (1.66%) Google Analytics
4 5 (0.92%) Oracle CRM
4 5 (0.92%) Oracle Applications
5 4 (0.74%) Oracle EBS R12
6 3 (0.55%) PeopleSoft HRMS
6 3 (0.55%) SAP HR
6 3 (0.55%) WebTrends
6 3 (0.55%) SiteCatalyst
7 1 (0.18%) SAP SD
7 1 (0.18%) SAP Oil and Gas
7 1 (0.18%) Remedy ITSM
Cloud Services
1 22 (4.05%) SaaS
2 9 (1.66%) Microsoft Azure
3 5 (0.92%) Cloud Computing
4 4 (0.74%) IaaS
4 4 (0.74%) Heroku
5 3 (0.55%) Amazon AWS
6 2 (0.37%) PaaS
Communications & Networking
1 19 (3.50%) Wireless
2 14 (2.58%) Firewall
3 9 (1.66%) Network Security
4 8 (1.47%) DNS
4 8 (1.47%) DHCP
5 7 (1.29%) HTTP
5 7 (1.29%) Internet
6 5 (0.92%) SAN
6 5 (0.92%) Wi-Fi
6 5 (0.92%) LTE
7 4 (0.74%) F5 BIG-IP LTM
7 4 (0.74%) F5 BIG-IP GTM
7 4 (0.74%) Cisco ASA
7 4 (0.74%) VPN
8 3 (0.55%) SSL
8 3 (0.55%) WAN
8 3 (0.55%) Intranet
8 3 (0.55%) Unified Communications
9 2 (0.37%) HSRP
9 2 (0.37%) BGP
Database & Business Intelligence
1 49 (9.02%) SQL Server
2 24 (4.42%) MySQL
3 19 (3.50%) SQL Server Integration Services
4 16 (2.95%) Data Mining
5 8 (1.47%) DTS
6 7 (1.29%) QlikView
6 7 (1.29%) MongoDB
7 6 (1.10%) SQL Server Reporting Services
7 6 (1.10%) Data Warehouse
8 5 (0.92%) MS Access
8 5 (0.92%) SQL Server 2008
9 4 (0.74%) PostgreSQL
10 3 (0.55%) SQLite
10 3 (0.55%) Apache Cassandra
10 3 (0.55%) NoSQL
10 3 (0.55%) Oracle Database
11 2 (0.37%) SQL Server Analysis Services
12 1 (0.18%) OLAP
12 1 (0.18%) Microsoft Analysis Services
12 1 (0.18%) Relational Database
Development Applications
1 17 (3.13%) Team Foundation Server
2 14 (2.58%) Hudson
3 11 (2.03%) Jenkins
4 10 (1.84%) Selenium
5 7 (1.29%) JIRA
6 6 (1.10%) Git (software)
7 5 (0.92%) Visual Studio
7 5 (0.92%) SoapUI
8 4 (0.74%) Subversion
9 3 (0.55%) Dreamweaver
9 3 (0.55%) Xcode
9 3 (0.55%) PHPUnit
9 3 (0.55%) Behat
10 2 (0.37%) FogBugz
10 2 (0.37%) Maven
10 2 (0.37%) Bugzilla
11 1 (0.18%) JUnit
11 1 (0.18%) Eclipse
11 1 (0.18%) LoadRunner
11 1 (0.18%) Introscope
General
1 193 (35.54%) Marketing
2 133 (24.49%) Finance
3 103 (18.97%) Retail
4 53 (9.76%) Telecoms
5 23 (4.24%) Legal
6 18 (3.31%) Advertising
7 17 (3.13%) Financial Institution
8 16 (2.95%) French Language
9 13 (2.39%) Publishing
10 12 (2.21%) Banking
11 10 (1.84%) German Language
12 9 (1.66%) Electronics
13 8 (1.47%) Spanish Language
13 8 (1.47%) Law
14 7 (1.29%) Japanese Language
14 7 (1.29%) Mandarin Language
15 6 (1.10%) Billing
16 5 (0.92%) Games
17 4 (0.74%) Pharmaceutical
17 4 (0.74%) Manufacturing
Job Titles
1 87 (16.02%) Developer
2 83 (15.29%) Consultant
3 60 (11.05%) Architect
4 57 (10.50%) Analyst
5 34 (6.26%) Project Manager
6 28 (5.16%) Business Analyst
7 26 (4.79%) Senior Developer
8 25 (4.60%) Web Developer
9 22 (4.05%) E-Commerce Manager
10 18 (3.31%) Delivery Manager
11 15 (2.76%) Senior Manager
11 15 (2.76%) Solutions Architect
12 14 (2.58%) Service Manager
12 14 (2.58%) Enterprise Architect
12 14 (2.58%) Lead Architect
12 14 (2.58%) Engagement Manager
12 14 (2.58%) Technical Architect
12 14 (2.58%) Tester
13 12 (2.21%) .NET Developer
13 12 (2.21%) Services Delivery Manager
Libraries, Frameworks & Software Standards
1 72 (13.26%) HTML
2 58 (10.68%) CSS
3 54 (9.94%) .NET
4 47 (8.66%) Web Services
5 39 (7.18%) XML
6 26 (4.79%) jQuery
7 24 (4.42%) .NET Framework
7 24 (4.42%) HTML5
8 23 (4.24%) CSS3
9 22 (4.05%) WCF
10 20 (3.68%) ADO.NET Entity Framework
11 18 (3.31%) SOAP
12 17 (3.13%) Sass
12 17 (3.13%) ASP.NET
12 17 (3.13%) LINQ
12 17 (3.13%) .NET Remoting
13 14 (2.58%) LESS
14 13 (2.39%) Middleware
15 11 (2.03%) XSD
15 11 (2.03%) XSLT
Miscellaneous
1 60 (11.05%) Analytical Skills
2 46 (8.47%) Social Media
3 39 (7.18%) User Experience
4 25 (4.60%) Management Information System
5 17 (3.13%) Mathematics
6 15 (2.76%) Digital Media
7 11 (2.03%) Artificial Intelligence
8 10 (1.84%) Statistics
8 10 (1.84%) Economics
9 9 (1.66%) Computer Science
9 9 (1.66%) Enterprise Software
10 8 (1.47%) Mobile App
11 6 (1.10%) FMCG
11 6 (1.10%) Blog
12 5 (0.92%) NHS
12 5 (0.92%) IPTV
12 5 (0.92%) Inversion of Control
13 4 (0.74%) Smartphone
13 4 (0.74%) Clustering
13 4 (0.74%) PMI
Operating Systems
1 60 (11.05%) Windows
2 14 (2.58%) Linux
3 9 (1.66%) Windows Server 2008
4 8 (1.47%) Windows 7
4 8 (1.47%) UNIX
5 3 (0.55%) Windows Server 2012
6 2 (0.37%) CentOS
6 2 (0.37%) Red Hat Enterprise Linux
7 1 (0.18%) HPUX
7 1 (0.18%) Solaris
7 1 (0.18%) Windows Server 2003
7 1 (0.18%) Android
Processes & Methodologies
1 98 (18.05%) Agile Software Development
2 80 (14.73%) E-Commerce
3 79 (14.55%) Project Management
4 72 (13.26%) Analytics
5 67 (12.34%) CRM
6 50 (9.21%) Coaching
7 44 (8.10%) ITIL
8 40 (7.37%) Business Development
9 39 (7.18%) Scrum
10 34 (6.26%) Web Analytics
11 33 (6.08%) Content Management
11 33 (6.08%) Digital Marketing
11 33 (6.08%) SEO
11 33 (6.08%) Online Marketing
12 32 (5.89%) Service Delivery
13 29 (5.34%) PRINCE2
13 29 (5.34%) Stakeholder Management
14 28 (5.16%) Service Management
15 26 (4.79%) OO
15 26 (4.79%) Pay per click
Programming Languages
1 62 (11.42%) JavaScript
2 47 (8.66%) Java
3 43 (7.92%) SQL
4 42 (7.73%) C#
5 33 (6.08%) PHP
6 21 (3.87%) T-SQL
7 19 (3.50%) Python
8 17 (3.13%) VB
9 9 (1.66%) XPath
10 8 (1.47%) C
10 8 (1.47%) C++
11 7 (1.29%) Perl
12 4 (0.74%) Ruby
13 2 (0.37%) VBA
13 2 (0.37%) ABAP
14 1 (0.18%) ActionScript
14 1 (0.18%) Objective-C
14 1 (0.18%) PHP5
14 1 (0.18%) Groovy
14 1 (0.18%) Bash Shell
Qualifications
1 116 (21.36%) Degree
2 40 (7.37%) Security Cleared
3 33 (6.08%) SC Cleared
4 20 (3.68%) Microsoft Certification
5 12 (2.21%) PRINCE2 Practitioner
6 11 (2.03%) Cisco Certification
6 11 (2.03%) JNCIA
6 11 (2.03%) JNCIP
7 10 (1.84%) CCIE
7 10 (1.84%) MCSE
8 8 (1.47%) PhD
9 7 (1.29%) PMI Certification
10 5 (0.92%) PMP
11 3 (0.55%) MBA
11 3 (0.55%) MCTS
11 3 (0.55%) Chartered Engineer
11 3 (0.55%) MCITP
12 2 (0.37%) ISEB
12 2 (0.37%) CCNP
13 1 (0.18%) MCP
Quality Assurance & Compliance
1 31 (5.71%) SLA
2 5 (0.92%) Sarbanes-Oxley
2 5 (0.92%) COBIT
2 5 (0.92%) ISO/IEC 27001
2 5 (0.92%) PCI DSS
3 2 (0.37%) QA
System Software
1 23 (4.24%) VMware Infrastructure
2 9 (1.66%) Active Directory
3 8 (1.47%) vSphere
3 8 (1.47%) Hyper-V
4 6 (1.10%) vCloud
5 5 (0.92%) VMware ESXi
6 3 (0.55%) Terminal Services
6 3 (0.55%) ISA Server
7 2 (0.37%) Docker
7 2 (0.37%) XenApp
7 2 (0.37%) XenDesktop
8 1 (0.18%) Microsoft App-V
8 1 (0.18%) VMware ESX
Systems Management
1 14 (2.58%) SCCM
2 8 (1.47%) SCOM
3 4 (0.74%) Tivoli
4 3 (0.55%) ARCserve
4 3 (0.55%) WSUS
5 2 (0.37%) Opscode Chef
5 2 (0.37%) Puppet
6 1 (0.18%) Foglight
6 1 (0.18%) Systems Management Server (SMS)
6 1 (0.18%) HP Quality Center
6 1 (0.18%) HP UCMDB
Vendors
1 67 (12.34%) Microsoft
2 37 (6.81%) Oracle
3 25 (4.60%) Salesforce.com
3 25 (4.60%) VMware
4 22 (4.05%) Cisco
5 20 (3.68%) Juniper
6 18 (3.31%) JBoss
7 12 (2.21%) F5
7 12 (2.21%) SAP
8 11 (2.03%) Google
9 10 (1.84%) HP
10 9 (1.66%) EMC
10 9 (1.66%) CA
11 8 (1.47%) Facebook
12 7 (1.29%) i2
12 7 (1.29%) Zend
13 6 (1.10%) Eloqua
13 6 (1.10%) Twitter
13 6 (1.10%) ServiceNow
13 6 (1.10%) Citrix
London
LA International
Salary: £85000 - £95000 per annum + Benefits
Posted: 3 hours ago
London
Sanderson
Salary: £70000.00 - £85000.00 per annum
Posted: 3 hours ago
North West London
People Source Consulting
Salary: £40000 - £80000 per annum + bonus, pension, health care etc
Posted: Yesterday
Basingstoke, Hampshire
Stott & May
Salary: From £50,000 to £60,000 per annum 10% bonus + benefits
Posted: Yesterday
Bracknell, Berkshire
Nationwide People Ltd
Salary: £375 - £400 Per Day
Posted: Yesterday
Exmouth, Devon
Experis Ltd
Salary: £18000 - £23000 per annum + OTE (approx £5,000)
Posted: Yesterday
Newbury, Berkshire
Staffworx Ltd
Salary: From £55,000 to £75,000 per annum excellent salary, bens
Posted: 2 days ago
Peterborough, Cambridgeshire
The One Group
Salary: £20k - 22k per year
Posted: 2 days ago
Richmond, Surrey
Understanding Recruitment
Salary: £65000 - £80000 per annum + benefits
Posted: 2 days ago
London
FIRST POINT IT RESOURCING
Salary: £70000 - £80000 per annum + bonus & benefits
Posted: 5 days ago
Bournemouth, Dorset
Connectus
Salary: £40000 - £45000 per annum + bonus, pension
Posted: 5 days ago
Surrey
Millshill Recruitment Ltd
Salary: From £35,000 to £35,000 per annum + Bens
Posted: 5 days ago
Oxford, Oxfordshire
Spectrum IT Recruitment (South) Ltd
Salary: £25000 - £35000 per annum + Benefits
Posted: 5 days ago
South East
Sanderson
Salary: £70000.00 - £75000.00 per annum + Excellet Benefits
Posted: 5 days ago
South East
Sanderson
Salary: £70000.00 - £75000.00 per annum + Excellent Benefits
Posted: 5 days ago
Berkshire
Nationwide People Ltd
Salary: £350 - £400 Per Day
Posted: 5 days ago
Crewe, Cheshire
Assurant Solutions
Salary: Salary + Benefits
Posted: 5 days ago
City, London
EXCELerate
Salary: From £60,000 to £70,000 per annum £60k & Bonus, Car, Health, Pension,
Posted: 6 days ago
Birmingham, Warwickshire
Virgin Trains
Posted: 13 days ago
Romsey, Hampshire
Chemring Technology Solutions (Roke Manor)
Salary: Competitive package
Posted: 13 days ago