The table below looks at the statistics for Customer Engagement skills in IT jobs advertised across the UK. Included is a guide to the salaries offered in IT jobs that have cited Customer Engagement over the 3 months to 25 June 2016 with a comparison to the same period over the previous 2 years.

3 months to
25 Jun 2016
Same period 2015 Same period 2014
Customer Engagement
Rank 527 522 593
Rank change year-on-year
-5 +71
Permanent jobs citing Customer Engagement 435 509 455
As % of all permanent IT jobs located in the UK 0.45% 0.46% 0.38%
As % of the Processes & Methodologies category 0.51% 0.53% 0.44%
Number of salaries quoted 287 346 301
Median salary £53,000 £55,000 £55,000
Median salary % change year-on-year
-3.63% -
90% offered a salary of more than £37,500 £32,250 £37,500
10% offered a salary of more than £90,000 £81,250 £75,000
UK excluding London median salary £50,000 £50,000 £55,000
% change year-on-year
- -9.09%

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised across the UK.

Processes & Methodologies Category
UK
Permanent IT job ads with a match in the
Processes & Methodologies category
85300 96063 103309
As % of all permanent IT jobs located in the UK 87.87% 86.80% 85.46%
Number of salaries quoted 71291 78493 83654
Median salary £50,000 £50,000 £48,000
Median salary % change year-on-year
- +4.16%
90% offered a salary of more than £32,500 £32,000 £31,500
10% offered a salary of more than £77,500 £72,500 £75,000
UK excluding London median salary £45,000 £44,000 £42,500
% change year-on-year
+2.27% +3.52%

Customer Engagement
Jobs Demand Trend

The demand trend of job ads citing Customer Engagement as a proportion of all IT jobs with a match in the Processes & Methodologies category.

Customer Engagement Jobs Demand Trend in the UK

Customer Engagement
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Customer Engagement within the UK.

Customer Engagement Salary Trend in the UK

Customer Engagement
Salary Histogram

This chart provides a salary histogram for IT jobs citing Customer Engagement over the 3 months to 25 June 2016 within the UK.

Customer Engagement Salary Histogram in the UK

Customer Engagement
Top 30 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Customer Engagement within the UK over the 3 months to 25 June 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +1 392 £53,000 -3.63% 52
London -31 131 £61,250 +6.52% 26
West Midlands +34 74 £50,000 - 6
South East +24 74 £55,000 -4.34% 5
Birmingham +35 54 £50,000 +90.47% 2
Berkshire -3 40 £57,500 -23.33% 3
South West +22 38 £42,500 - 1
North West -7 29 £40,628 -32.28% 7
East Midlands +16 24 £80,000 +113.33%
Bristol +28 21 £42,500 +9.67% 1
Manchester +17 21 £47,500 +21.01% 6
Nottinghamshire - 20 £80,000 -
Nottingham - 20 £80,000 -
Reading +15 18 £55,000 -26.66% 2
City of London +34 16 £61,250 +2.08% 2
Hampshire +9 11 £30,000 -57.14% 1
Coventry +9 8 £45,000 +2.85% 1
Cheshire +4 8 £38,750 -
Yorkshire +24 7 £43,750 +1.15% 2
Leeds +23 7 £43,750 +1.15% 1
West Yorkshire +11 7 £43,750 +1.15% 2
Dorset - 7 £37,500 -
Surrey +14 6 £47,500 -5.00%
North East +5 6 £80,000 +100.00% 1
Southampton +4 6 £30,000 -58.62% 1
Tyne and Wear +3 6 £80,000 +128.57% 1
Newcastle upon Tyne +1 6 £80,000 +128.57% 1
Kent - 6 £35,000 -
Buckinghamshire +33 5 £33,750 -20.58% 1
Slough - 5 £180,000 -

Customer Engagement
Top 30 Related IT Skills

For the 6 months to 25 June 2016, IT jobs citing Customer Engagement also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads with a requirement for Customer Engagement.

1 308 (32.08%) Presales
2 206 (21.46%) Project Management
3 185 (19.27%) Finance
3 185 (19.27%) Degree
4 179 (18.65%) Data Centre
5 169 (17.60%) ITIL
6 147 (15.31%) CRM
7 144 (15.00%) Agile Software Development
8 141 (14.69%) Marketing
9 138 (14.38%) Microsoft
10 133 (13.85%) SQL
11 131 (13.65%) Business Development
12 123 (12.81%) SQL Server
13 122 (12.71%) VMware
14 121 (12.60%) Amazon AWS
15 117 (12.19%) Cisco
16 114 (11.88%) Service Management
16 114 (11.88%) Service Delivery
16 114 (11.88%) Analytics
17 110 (11.46%) HP
18 107 (11.15%) PRINCE2
19 99 (10.31%) Microsoft Azure
20 94 (9.79%) Oracle
21 92 (9.58%) Line Management
22 91 (9.48%) Stakeholder Management
23 90 (9.38%) Citrix
24 89 (9.27%) VMware Infrastructure
24 89 (9.27%) Computer Science
25 80 (8.33%) Juniper
26 79 (8.23%) IBM

Customer Engagement
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 24 (2.50%) JBoss
2 21 (2.19%) nginx
3 19 (1.98%) OpenStack
4 17 (1.77%) Apache Spark
5 14 (1.46%) Elasticsearch
6 13 (1.35%) SharePoint
7 12 (1.25%) CMS
8 10 (1.04%) Skype for Business
9 9 (0.94%) Apache
9 9 (0.94%) SAS
10 8 (0.83%) MS Exchange
11 6 (0.63%) Tomcat
12 5 (0.52%) WebSphere
13 4 (0.42%) SharePoint 2010
14 3 (0.31%) Confluence
15 2 (0.21%) CloudStack
15 2 (0.21%) GlassFish
15 2 (0.21%) Liferay
15 2 (0.21%) WebLogic
15 2 (0.21%) WordPress
Applications
1 59 (6.15%) MS Excel
2 16 (1.67%) MS Visio
3 14 (1.46%) MS Office
4 9 (0.94%) MS PowerPoint
5 5 (0.52%) MS Project
6 2 (0.21%) SPSS
7 1 (0.10%) Adobe Creative Suite
7 1 (0.10%) Adobe Premiere
7 1 (0.10%) Final Cut Pro
7 1 (0.10%) OmniGraffle
7 1 (0.10%) Photoshop
Business Applications
1 28 (2.92%) Remedy ITSM
2 17 (1.77%) Dynamics CRM
3 9 (0.94%) FastStats
3 9 (0.94%) SAP Oil and Gas
3 9 (0.94%) Unica
4 7 (0.73%) Adobe Campaign
4 7 (0.73%) SAP Business One
5 5 (0.52%) Infor M3
5 5 (0.52%) SAP CO
5 5 (0.52%) SAP CRM
5 5 (0.52%) SAP FI
5 5 (0.52%) SAP FI/CO
5 5 (0.52%) SAP MM
5 5 (0.52%) SAP PS
5 5 (0.52%) SAP SD
6 3 (0.31%) Eloqua
6 3 (0.31%) Exstream
6 3 (0.31%) Payment Gateway
7 2 (0.21%) Oracle BPM
7 2 (0.21%) Salesforce.com CRM
Cloud Services
1 121 (12.60%) Amazon AWS
2 99 (10.31%) Microsoft Azure
3 57 (5.94%) Amazon EC2
4 54 (5.63%) PaaS
5 53 (5.52%) IaaS
6 46 (4.79%) SaaS
7 18 (1.88%) Cloud Computing
7 18 (1.88%) Office 365
8 11 (1.15%) Google Analytics
8 11 (1.15%) Heroku
9 7 (0.73%) Amazon S3
10 2 (0.21%) AdWords
10 2 (0.21%) Yammer
11 1 (0.10%) Adobe Analytics
11 1 (0.10%) Amazon EMR
11 1 (0.10%) eCircle
11 1 (0.10%) Force.com
11 1 (0.10%) GitHub
11 1 (0.10%) OneDrive
11 1 (0.10%) Virtual Private Cloud
Communications & Networking
1 51 (5.31%) LAN
1 51 (5.31%) WAN
2 50 (5.21%) DNS
3 49 (5.10%) Firewall
4 35 (3.65%) TCP/IP
5 23 (2.40%) Wireless
6 21 (2.19%) SAN
6 21 (2.19%) VPN
7 19 (1.98%) DHCP
8 18 (1.88%) Internet
9 15 (1.56%) MPLS
9 15 (1.56%) VLAN
10 14 (1.46%) DSLAM
11 13 (1.35%) 2G
11 13 (1.35%) 3G
11 13 (1.35%) BGP
11 13 (1.35%) GPON
11 13 (1.35%) IPsec
11 13 (1.35%) IPv6
11 13 (1.35%) RSVP
Database & Business Intelligence
1 123 (12.81%) SQL Server
2 55 (5.73%) DB2
3 54 (5.63%) MySQL
4 45 (4.69%) Hadoop
5 43 (4.48%) Big Data
6 32 (3.33%) PostgreSQL
6 32 (3.33%) Relational Database
7 24 (2.50%) Data Warehouse
8 22 (2.29%) Apache Cassandra
9 16 (1.67%) NoSQL
10 14 (1.46%) MongoDB
11 13 (1.35%) Oracle Reports
12 12 (1.25%) Neo4j
12 12 (1.25%) SQL Server 2008
13 11 (1.15%) SAP HANA
14 9 (0.94%) QlikView
14 9 (0.94%) SQL Server Reporting Services
15 8 (0.83%) BusinessObjects
15 8 (0.83%) Data Mining
15 8 (0.83%) SQL Server Integration Services
Development Applications
1 23 (2.40%) Jenkins
2 19 (1.98%) Atlassian Bamboo
3 9 (0.94%) Maven
4 8 (0.83%) Jasmine
5 7 (0.73%) Git (software)
6 6 (0.63%) Selenium
7 5 (0.52%) JIRA
7 5 (0.52%) Visual Website Optimizer
8 4 (0.42%) Talend Open Studio
9 3 (0.31%) Ant
9 3 (0.31%) Gradle
9 3 (0.31%) Grunt
9 3 (0.31%) gulp
9 3 (0.31%) Subversion
10 2 (0.21%) JUnit
10 2 (0.21%) Mocha
10 2 (0.21%) Protractor
11 1 (0.10%) Axure RP
11 1 (0.10%) Balsamiq Mockups
11 1 (0.10%) jMock
General
1 185 (19.27%) Finance
2 141 (14.69%) Marketing
3 58 (6.04%) Telecoms
4 57 (5.94%) Publishing
5 55 (5.73%) Retail
6 43 (4.48%) Banking
7 23 (2.40%) Legal
8 20 (2.08%) Electronics
9 16 (1.67%) Manufacturing
10 15 (1.56%) Advertising
11 11 (1.15%) Pharmaceutical
12 9 (0.94%) Games
13 8 (0.83%) Law
14 7 (0.73%) Automotive
14 7 (0.73%) Billing
14 7 (0.73%) French Language
15 5 (0.52%) Local Government
16 4 (0.42%) Aerospace
16 4 (0.42%) German Language
16 4 (0.42%) Italian Language
Job Titles
1 214 (22.29%) Architect
2 182 (18.96%) Consultant
3 159 (16.56%) Solutions Architect
4 82 (8.54%) Developer
4 82 (8.54%) Project Manager
5 59 (6.15%) Analyst
6 55 (5.73%) IT Manager
7 46 (4.79%) Cloud Architect
8 44 (4.58%) Cloud Solutions Architect
9 40 (4.17%) Product Manager
10 32 (3.33%) Java Developer
11 30 (3.13%) Presales Consultant
12 28 (2.92%) Implementation Manager
12 28 (2.92%) Implementation Project Manager
12 28 (2.92%) IT Services Manager
12 28 (2.92%) ITSM Project Manager
12 28 (2.92%) Project Implementation Manager
13 25 (2.60%) C# Developer
13 25 (2.60%) Service Management Manager
13 25 (2.60%) Service Management Project Manager
Libraries, Frameworks & Software Standards
1 64 (6.67%) Web Services
2 49 (5.10%) .NET
3 44 (4.58%) CSS
3 44 (4.58%) HTML
4 30 (3.13%) ASP.NET
5 24 (2.50%) jQuery
6 23 (2.40%) XML
7 18 (1.88%) RESTful
8 16 (1.67%) Java EE
9 13 (1.35%) Ember.js
9 13 (1.35%) JSON
9 13 (1.35%) Ruby on Rails
10 11 (1.15%) AngularJS
10 11 (1.15%) J2EE
10 11 (1.15%) SOAP
11 10 (1.04%) .NET Framework
11 10 (1.04%) Ajax
11 10 (1.04%) HTML5
11 10 (1.04%) REST
11 10 (1.04%) Visualforce
Miscellaneous
1 179 (18.65%) Data Centre
2 89 (9.27%) Computer Science
3 74 (7.71%) Management Information System
4 69 (7.19%) Analytical Skills
5 59 (6.15%) User Experience
6 53 (5.52%) CMDB
7 46 (4.79%) Visualisation
8 42 (4.38%) Virtual Team
9 34 (3.54%) Social Media
10 31 (3.23%) Mobile App
11 21 (2.19%) Digital Media
11 21 (2.19%) Enterprise Software
12 19 (1.98%) NHS
13 17 (1.77%) Algorithms
14 14 (1.46%) IPTV
15 13 (1.35%) Mathematics
16 12 (1.25%) Fintech
17 10 (1.04%) Public Cloud
18 8 (0.83%) Driving Licence
18 8 (0.83%) Replication
Operating Systems
1 65 (6.77%) Linux
2 50 (5.21%) Windows
3 21 (2.19%) Apple iOS
3 21 (2.19%) CentOS
4 16 (1.67%) Android
4 16 (1.67%) Windows Server
5 11 (1.15%) Red Hat Enterprise Linux
5 11 (1.15%) Windows 7
6 10 (1.04%) Unix
6 10 (1.04%) Windows 10
6 10 (1.04%) Windows 8
7 9 (0.94%) Ubuntu
8 8 (0.83%) AIX
8 8 (0.83%) Solaris
8 8 (0.83%) Windows Server 2008
9 6 (0.63%) Windows Server 2003
10 4 (0.42%) Debian
10 4 (0.42%) Mac OS X
11 3 (0.31%) SUSE Linux Enterprise Server
11 3 (0.31%) Windows Server 2012
Processes & Methodologies
1 308 (32.08%) Presales
2 206 (21.46%) Project Management
3 169 (17.60%) ITIL
4 147 (15.31%) CRM
5 144 (15.00%) Agile Software Development
6 131 (13.65%) Business Development
7 114 (11.88%) Analytics
7 114 (11.88%) Service Delivery
7 114 (11.88%) Service Management
8 107 (11.15%) PRINCE2
9 92 (9.58%) Line Management
10 91 (9.48%) Stakeholder Management
11 75 (7.81%) ITIL V3
12 72 (7.50%) Continuous Improvement
13 71 (7.40%) Software Engineering
14 69 (7.19%) Time Management
15 65 (6.77%) TOGAF
16 59 (6.15%) Technical Architecture
17 55 (5.73%) Requirements Analysis
18 54 (5.63%) Zachman Framework
Programming Languages
1 133 (13.85%) SQL
2 63 (6.56%) JavaScript
3 56 (5.83%) Python
4 48 (5.00%) Java
5 44 (4.58%) Ruby
6 40 (4.17%) C#
7 24 (2.50%) Perl
8 21 (2.19%) R
9 11 (1.15%) PowerShell
10 10 (1.04%) Apex Code
11 8 (0.83%) C
12 7 (0.73%) C++
12 7 (0.73%) Scala
13 6 (0.63%) PHP
14 5 (0.52%) Go
15 3 (0.31%) VB
16 2 (0.21%) Shell Script
16 2 (0.21%) VBA
17 1 (0.10%) MATLAB
17 1 (0.10%) VB.NET
Qualifications
1 185 (19.27%) Degree
2 59 (6.15%) PMI Certification
2 59 (6.15%) PMP
3 53 (5.52%) ISEB
4 37 (3.85%) Cisco Certification
5 32 (3.33%) Microsoft Certification
6 29 (3.02%) VMware Certified Professional (VCP)
7 27 (2.81%) Security Cleared
8 25 (2.60%) CCIE
9 22 (2.29%) MCSE
10 20 (2.08%) SC Cleared
11 15 (1.56%) CCNA
12 13 (1.35%) CCNP
13 8 (0.83%) AWS Certification
13 8 (0.83%) NCDA
13 8 (0.83%) NCIE
13 8 (0.83%) VCP5
13 8 (0.83%) VCP6
14 6 (0.63%) CISSP
14 6 (0.63%) PRINCE2 Practitioner
Quality Assurance & Compliance
1 23 (2.40%) ISO/IEC 27001
2 21 (2.19%) SLA
3 15 (1.56%) Data Quality
4 14 (1.46%) PCI DSS
5 11 (1.15%) ISO 9001
6 9 (0.94%) COBIT
6 9 (0.94%) QA
7 4 (0.42%) SEPA
8 2 (0.21%) HMG Security Policy Framework
System Software
1 89 (9.27%) VMware Infrastructure
2 53 (5.52%) Active Directory
3 51 (5.31%) Virtual Machines
4 23 (2.40%) Hyper-V
5 22 (2.29%) Docker
6 13 (1.35%) vSphere
7 10 (1.04%) Microsoft App-V
7 10 (1.04%) XenServer
8 9 (0.94%) VMware ESX
9 8 (0.83%) XenApp
9 8 (0.83%) XenDesktop
10 6 (0.63%) Microsoft Virtual Server
10 6 (0.63%) Virtual Servers
10 6 (0.63%) Xen
11 4 (0.42%) NFS
11 4 (0.42%) vCloud
12 3 (0.31%) Terminal Server
13 2 (0.21%) KVM
13 2 (0.21%) Virtual Desktop
13 2 (0.21%) VMware ESXi
Systems Management
1 51 (5.31%) SCVMM
2 32 (3.33%) SCCM
3 26 (2.71%) Opscode Chef
4 11 (1.15%) NetBackup
5 9 (0.94%) Puppet
6 7 (0.73%) EMC NetWorker
6 7 (0.73%) Tivoli
6 7 (0.73%) Tivoli Storage Manager
7 6 (0.63%) Control-M
8 5 (0.52%) Nagios
9 2 (0.21%) Ansible
9 2 (0.21%) Backup Exec
10 1 (0.10%) AirWatch
10 1 (0.10%) CA Spectrum
10 1 (0.10%) Kubernetes
10 1 (0.10%) Microsoft Data Protection Manager
10 1 (0.10%) Opsview
10 1 (0.10%) SCOM
10 1 (0.10%) SmoothWall
10 1 (0.10%) vRealize
Vendors
1 138 (14.38%) Microsoft
2 122 (12.71%) VMware
3 117 (12.19%) Cisco
4 110 (11.46%) HP
5 94 (9.79%) Oracle
6 90 (9.38%) Citrix
7 80 (8.33%) Juniper
8 79 (8.23%) IBM
9 75 (7.81%) NetApp
10 70 (7.29%) EMC
11 60 (6.25%) BMC
12 58 (6.04%) CheckPoint
13 51 (5.31%) SAP
14 42 (4.38%) ServiceNow
15 28 (2.92%) Remedy
16 24 (2.50%) F5
17 23 (2.40%) Aruba
17 23 (2.40%) Ruckus Wireless
18 17 (1.77%) AppSense
18 17 (1.77%) Dell
Birmingham, West Midlands (County)
Colossus Associates
Salary: Competitive
Posted: 23 hours ago
Bristol, Avon
Polecat
Posted: 18 hours ago
West Bromwich, West Midlands (County)
Experis Ltd
Salary: £45000.00 - £55000.00 per annum + Benefits
Posted: 21 hours ago
South East London
Make positive
Salary: From £40,000 to £60,000 per annum Bonus and Benifits
Posted: Yesterday
West London
Client Server
Salary: £55k to £65k + bonus + benefits
Posted: 2 days ago
Rochdale, Lancashire
Zen Internet Ltd
Salary: From £50,000 to £60,000 per annum depending on experience + benefits
Posted: Yesterday
Greater Manchester
Exposed Solutions
Salary: £30000 - £40000 per annum
Posted: Yesterday
Aylesbury, Buckinghamshire
Oscar
Salary: £30000 - £40000 per annum + Benefits
Posted: 23 hours ago
Central London / West End
Cognizant
Posted: Yesterday
Hemel Hempstead, Hertfordshire
Oscar
Salary: £20000 - £25000 per annum + Benefits
Posted: 23 hours ago
Accrington, Lancashire
360 Resourcing Solutions
Salary: £35k - 45k per year + Superb Benefits
Posted: 2 days ago
Southampton, Hampshire
Spectrum IT Recruitment (South) Ltd
Salary: £25000 - £35000 per annum + 15% bonus, pension, healthcare
Posted: 4 days ago
Windsor, Berkshire
Davanti Solutions
Salary: From £70,000 to £90,000 per annum
Posted: 4 days ago
West London
Deanslist Limited
Salary: From £80,000 to £105,000 per annum £80-120k + Benefits (including stoc
Posted: 5 days ago
UK
Applause IT Innovation
Salary: £55000 - £65000 per annum + Bonus + Benefits
Posted: 4 days ago
Manchester, Lancashire
Evolution Recruitment Solutions
Salary: 30,000 - 35,000 basic + 5,000-6,000 oncall
Posted: 4 days ago
West Bromwich, West Midlands (County)
Experis Ltd
Salary: £35000.00 - £45000.00 per annum + Car Allowance + Benefits
Posted: 5 days ago
Birmingham, West Midlands (County)
CGI
Salary: £60000 - £70000 per annum + benefits
Posted: 10 days ago
South West London
Blue Lucy Media
Salary: Up to £36,000 per annum Discretionary, target based bonus structure.
Posted: 11 days ago
East London
Pirean Limited
Salary: £70,000 per annum Plus bonuses & benfits
Posted: 15 days ago
London
C4 Commerce
Salary: From £45,000 to £55,000 per annum
Posted: 5 days ago
Edinburgh, Midlothian
Resource Management
Salary: £50000 - £60000 per annum + excellent benefits
Posted: 10 days ago
Leeds, West Yorkshire
The Pensions Trust
Salary: salary dependent on experience
Posted: 15 days ago
City, London
BookingBug
Salary: Dependent on experience + benefits
Posted: 10 days ago
London
NIIT Technologies
Posted: 23 days ago
Halesowen, West Midlands (County)
In touch games
Salary: From £23,000 to £26,000 per annum + bi-annual pay reviews + flexible w
Posted: 21 days ago
Rochdale, Lancashire
Zen Internet Ltd
Salary: Up to £55,000 per annum depending on experience + benefits
Posted: 22 days ago
Hertfordshire
Louis Hampshire
Salary: Circa £70k plus Car, Bonus and Benefits
Posted: 5 days ago
South East London
Merkle DBG
Salary: Competitive + Benefits
Posted: 17 days ago
Coventry, West Midlands (County)
Big Red Recruitment
Salary: £30000 - £70000 per annum + Bonus + car allowance
Posted: 3 days ago