The first table below looks at the demand for Customer Engagement skills in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Customer Engagement over the 3 months to 29 July 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all of the Processes & Methodologies category.

Location
3 months to
29 Jul 2014
Same period 2013 Same period 2012
Customer Engagement
Rank 660 644 694
Rank change year-on-year
-16 +50
Permanent jobs citing Customer Engagement 252 229 211
As % of all permanent IT jobs located in the UK 0.22% 0.21% 0.18%
As % of the Processes & Methodologies category 0.27% 0.27% 0.23%
Number of salaries quoted 146 148 161
Average salary £50,750 £45,000 £55,000
Average salary % change year-on-year
+12.77% -18.18%
90% offered a salary of more than £31,000 £25,000 £32,000
10% offered a salary of more than £83,500 £66,000 £90,000
UK excluding London average salary £50,000 £42,000 £52,500
% change year-on-year
+19.04% -20.00%
Processes & Methodologies Category
UK
Permanent IT job ads with a match in the
Processes & Methodologies category
93957 85653 91299
As % of all permanent IT jobs located in the UK 80.38% 78.79% 77.44%
Number of salaries quoted 75631 70015 77736
Average salary £47,500 £46,500 £46,500
Average salary % change year-on-year
+2.15% -
90% offered a salary of more than £31,000 £30,000 £30,000
10% offered a salary of more than £72,500 £75,000 £72,500
UK excluding London average salary £42,500 £40,500 £40,000
% change year-on-year
+4.93% +1.25%

Customer Engagement
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing Customer Engagement within the UK as a proportion of the total demand within the Processes & Methodologies category.

Customer Engagement Jobs Demand Trend in the UK

Customer Engagement
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Customer Engagement within the UK.

Customer Engagement Salary Trend in the UK

Customer Engagement
Salary Histogram

This chart provides a salary histogram for IT jobs citing Customer Engagement over the 3 months to 29 July 2014 within the UK.

Customer Engagement Salary Histogram in the UK

Customer Engagement
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Customer Engagement within the UK over the 3 months to 29 July 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -30 231 £52,500 +16.66% 30
London -10 101 £55,000 +11.24% 14
South East +8 57 £52,500 +5.00% 6
City of London +20 42 £70,000 +75.00% 5
North West +6 24 £30,500 -32.22% 2
Hampshire +17 23 £55,000 +54.92% 2
West Midlands +13 23 £40,000 +60.00% 2
Berkshire 0 20 £45,000 -10.00% 1
Manchester +21 19 £30,500 -23.75% 2
Warwickshire +19 11 £51,250 +105.00%
Birmingham +16 10 £40,000 -52.94% 2
Warwick +16 9 £50,000 +100.00%
Farnborough - 9 - - 1
Yorkshire -39 8 £75,000 +100.00% 1
Scotland -8 7 £31,000 -24.84% 1
East Midlands - 7 £51,250 - 1
Reading -1 6 £45,000 -10.00% 1
Edinburgh -2 6 £31,000 -24.84%
Hull - 6 £50,000 -
East Yorkshire - 6 £50,000 -
Southampton +5 5 £57,500 +61.97%
East of England -45 5 £76,250 +90.62% 2
Basingstoke - 5 - -
Newbury +1 4 - -
Buckinghamshire -3 4 £37,500 -34.78% 1
Cheshire -13 4 £70,000 +55.55%
Surrey -18 4 £75,000 +42.85% 1
Hertfordshire -34 4 £76,250 +117.85% 1
Oxfordshire - 4 £52,000 -
Wales - 4 £45,500 -

Customer Engagement
Top 30 Related IT Skills

For the 6 months to 29 July 2014, IT jobs within the UK citing Customer Engagement also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Customer Engagement.

1 194 (31.24%) Marketing
2 132 (21.26%) Finance
3 126 (20.29%) Degree
4 96 (15.46%) Analytics
5 94 (15.14%) HTML
6 86 (13.85%) Microsoft
7 83 (13.37%) JavaScript
7 83 (13.37%) Project Management
8 78 (12.56%) E-Commerce
8 78 (12.56%) Retail
9 76 (12.24%) CSS
10 66 (10.63%) Security Cleared
11 62 (9.98%) Service Management
12 61 (9.82%) ITIL
13 59 (9.50%) Web Services
14 58 (9.34%) CRM
15 57 (9.18%) Scrum
16 55 (8.86%) Social Media
17 54 (8.70%) Service Delivery
18 52 (8.37%) Telecoms
19 49 (7.89%) Agile Software Development
20 48 (7.73%) Software Engineering
21 46 (7.41%) Business Development
21 46 (7.41%) Windows
21 46 (7.41%) PHP
22 45 (7.25%) Web Analytics
23 43 (6.92%) MS Excel
23 43 (6.92%) SEO
23 43 (6.92%) HTML5
24 41 (6.60%) Stakeholder Management

Customer Engagement
Top Related IT Skills by Category

For the 6 months to 29 July 2014, IT jobs within the UK citing Customer Engagement also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Customer Engagement. Up to 20 skills are shown per category.

Application Platforms
1 39 (6.28%) CMS
2 21 (3.38%) SharePoint
3 15 (2.42%) WordPress
4 11 (1.77%) Drupal
5 7 (1.13%) IIS
6 6 (0.97%) MS Exchange
7 5 (0.81%) SharePoint 2013
8 4 (0.64%) Exchange Server 2013
8 4 (0.64%) Magnolia
8 4 (0.64%) Node.js
8 4 (0.64%) Exchange Server 2003
8 4 (0.64%) Exchange Server 2007
9 3 (0.48%) SAS
10 2 (0.32%) SharePoint 2010
10 2 (0.32%) Lync
11 1 (0.16%) Blackberry Enterprise Server
11 1 (0.16%) FileNet
11 1 (0.16%) Documentum
11 1 (0.16%) GlassFish
11 1 (0.16%) Umbraco
Applications
1 43 (6.92%) MS Excel
2 26 (4.19%) MS Office
3 14 (2.25%) MS PowerPoint
4 7 (1.13%) MS Visio
5 5 (0.81%) Photoshop
6 4 (0.64%) Adobe Illustrator
7 3 (0.48%) FastStats
8 1 (0.16%) MS Project
8 1 (0.16%) AutoCAD
Business Applications
1 23 (3.70%) Magento
2 9 (1.45%) Google Analytics
3 8 (1.29%) Remedy ITSM
3 8 (1.29%) Oracle EBS R12
3 8 (1.29%) SiteCatalyst
4 4 (0.64%) WebTrends
4 4 (0.64%) Dynamics CRM
5 1 (0.16%) Oracle Financials
5 1 (0.16%) Oracle 11i
5 1 (0.16%) Oracle General Ledger
5 1 (0.16%) Oracle Payables
5 1 (0.16%) Oracle Receivables
5 1 (0.16%) Oracle Assets
5 1 (0.16%) Oracle Internet Expenses
5 1 (0.16%) Oracle AGIS
5 1 (0.16%) Oracle iProcurement
Cloud Services
1 25 (4.03%) SaaS
2 10 (1.61%) Microsoft Azure
3 7 (1.13%) Heroku
3 7 (1.13%) Cloud Computing
4 5 (0.81%) PaaS
5 4 (0.64%) Amazon AWS
6 2 (0.32%) IaaS
Communications & Networking
1 20 (3.22%) HTTP
2 16 (2.58%) Firewall
3 15 (2.42%) VPN
4 9 (1.45%) DNS
4 9 (1.45%) DHCP
5 8 (1.29%) LDAP
5 8 (1.29%) SSL
5 8 (1.29%) Network Security
6 7 (1.13%) Wi-Fi
7 5 (0.81%) WAN
7 5 (0.81%) Internet
8 3 (0.48%) Intranet
8 3 (0.48%) LAN
8 3 (0.48%) F5 BIG-IP LTM
9 2 (0.32%) Wireless
9 2 (0.32%) HSRP
9 2 (0.32%) Cisco ASA
9 2 (0.32%) Unified Communications
9 2 (0.32%) MPLS
9 2 (0.32%) OSPF
Database & Business Intelligence
1 38 (6.12%) MySQL
2 25 (4.03%) SQL Server
3 18 (2.90%) Data Mining
4 13 (2.09%) Data Warehouse
5 10 (1.61%) MongoDB
6 9 (1.45%) SQL Server 2008
7 7 (1.13%) Big Data
8 6 (0.97%) PostgreSQL
8 6 (0.97%) SQL Server 2005
9 5 (0.81%) MS Access
9 5 (0.81%) Apache Cassandra
9 5 (0.81%) NoSQL
10 4 (0.64%) SQL Server Reporting Services
11 3 (0.48%) SQL Server Integration Services
11 3 (0.48%) Relational Database
12 2 (0.32%) QlikView
13 1 (0.16%) SQL Server Analysis Services
13 1 (0.16%) Data Mart
13 1 (0.16%) Neo4j
Development Applications
1 21 (3.38%) Git (software)
2 18 (2.90%) Selenium
3 12 (1.93%) Dreamweaver
4 11 (1.77%) Subversion
4 11 (1.77%) Hudson
5 7 (1.13%) Jenkins
6 6 (0.97%) Eclipse
7 5 (0.81%) JUnit
7 5 (0.81%) Introscope
7 5 (0.81%) Xcode
7 5 (0.81%) PhoneGap
8 2 (0.32%) Behat
8 2 (0.32%) PHPUnit
8 2 (0.32%) JIRA
8 2 (0.32%) QuickTest Pro
8 2 (0.32%) MSI
9 1 (0.16%) WATIR
9 1 (0.16%) Cucumber
9 1 (0.16%) Team Foundation Server
9 1 (0.16%) RSpec
General
1 194 (31.24%) Marketing
2 132 (21.26%) Finance
3 78 (12.56%) Retail
4 52 (8.37%) Telecoms
5 40 (6.44%) Legal
6 24 (3.86%) Publishing
7 13 (2.09%) Games
8 12 (1.93%) Banking
8 12 (1.93%) Advertising
9 11 (1.77%) Law
9 11 (1.77%) German Language
10 9 (1.45%) French Language
11 4 (0.64%) Billing
12 3 (0.48%) Spanish Language
13 2 (0.32%) Hungarian Language
13 2 (0.32%) Electronics
13 2 (0.32%) Manufacturing
14 1 (0.16%) Back Office
14 1 (0.16%) Military
14 1 (0.16%) Multimedia
Job Titles
1 92 (14.81%) Developer
2 86 (13.85%) Consultant
3 72 (11.59%) Analyst
4 65 (10.47%) Architect
5 43 (6.92%) Business Analyst
6 34 (5.48%) Product Manager
7 33 (5.31%) Senior Manager
7 33 (5.31%) Senior Developer
8 23 (3.70%) Solutions Architect
8 23 (3.70%) E-Commerce Manager
9 22 (3.54%) Tester
10 19 (3.06%) Software Engineer
11 18 (2.90%) Technical Architect
11 18 (2.90%) Technical Consultant
11 18 (2.90%) PHP Developer
11 18 (2.90%) Front-End Developer
12 17 (2.74%) Automation Tester
12 17 (2.74%) Enterprise Solutions Architect
12 17 (2.74%) Enterprise Architect
12 17 (2.74%) Manual Tester
Libraries, Frameworks & Software Standards
1 94 (15.14%) HTML
2 76 (12.24%) CSS
3 59 (9.50%) Web Services
4 43 (6.92%) HTML5
5 39 (6.28%) XML
5 39 (6.28%) .NET
6 36 (5.80%) JSON
7 35 (5.64%) CSS3
8 27 (4.35%) XHTML
9 26 (4.19%) jQuery
10 25 (4.03%) REST
11 20 (3.22%) ASP.NET
12 17 (2.74%) Backbone.js
13 15 (2.42%) Flask
13 15 (2.42%) Django
14 14 (2.25%) ASP.NET MVC
14 14 (2.25%) SOAP
14 14 (2.25%) Natural Language Processing
15 13 (2.09%) Ember.js
16 12 (1.93%) ASP.NET Web API
Miscellaneous
1 55 (8.86%) Social Media
2 31 (4.99%) Management Information System
3 18 (2.90%) Mathematics
4 16 (2.58%) Digital Media
4 16 (2.58%) Enterprise Software
5 15 (2.42%) Artificial Intelligence
6 10 (1.61%) Statistics
6 10 (1.61%) Mobile App
7 8 (1.29%) Economics
7 8 (1.29%) W3C
7 8 (1.29%) Computer Science
7 8 (1.29%) CMDB
8 6 (0.97%) Blog
9 5 (0.81%) Visualisation
9 5 (0.81%) Client/Server
10 4 (0.64%) CLARiiON
10 4 (0.64%) IPTV
10 4 (0.64%) Smartphone
10 4 (0.64%) Graphic Design
10 4 (0.64%) Mobile Payment
Operating Systems
1 46 (7.41%) Windows
2 13 (2.09%) Linux
2 13 (2.09%) UNIX
2 13 (2.09%) Windows Server 2008
3 12 (1.93%) Windows 7
4 9 (1.45%) Android
5 4 (0.64%) Apple iOS
6 3 (0.48%) Windows Server 2012
7 2 (0.32%) CentOS
7 2 (0.32%) Red Hat Enterprise Linux
8 1 (0.16%) Windows Server 2003
8 1 (0.16%) HPUX
8 1 (0.16%) Solaris
Processes & Methodologies
1 96 (15.46%) Analytics
2 83 (13.37%) Project Management
3 78 (12.56%) E-Commerce
4 62 (9.98%) Service Management
5 61 (9.82%) ITIL
6 58 (9.34%) CRM
7 57 (9.18%) Scrum
8 54 (8.70%) Service Delivery
9 49 (7.89%) Agile Software Development
10 48 (7.73%) Software Engineering
11 46 (7.41%) Business Development
12 45 (7.25%) Web Analytics
13 43 (6.92%) SEO
14 41 (6.60%) Stakeholder Management
15 39 (6.28%) Product Management
16 38 (6.12%) MVC
17 31 (4.99%) Online Marketing
18 30 (4.83%) User Acceptance Testing
18 30 (4.83%) Content Management
19 27 (4.35%) Change Management
Programming Languages
1 83 (13.37%) JavaScript
2 46 (7.41%) PHP
3 40 (6.44%) SQL
4 38 (6.12%) Java
5 25 (4.03%) C#
6 19 (3.06%) Python
7 9 (1.45%) PHP5
7 9 (1.45%) C
8 8 (1.29%) C++
8 8 (1.29%) Objective-C
9 5 (0.81%) ActionScript
10 4 (0.64%) Perl
11 1 (0.16%) Groovy
Qualifications
1 126 (20.29%) Degree
2 66 (10.63%) Security Cleared
3 34 (5.48%) SC Cleared
4 21 (3.38%) Microsoft Certification
5 14 (2.25%) MCSE
6 13 (2.09%) Cisco Certification
7 11 (1.77%) PRINCE2 Practitioner
8 10 (1.61%) JNCIA
8 10 (1.61%) JNCIP
9 9 (1.45%) CCIE
10 7 (1.13%) ISEB
11 5 (0.81%) DV Cleared
12 4 (0.64%) CCNP
12 4 (0.64%) ITIL Certification
13 3 (0.48%) MCTS
13 3 (0.48%) MCITP
13 3 (0.48%) CCDA
13 3 (0.48%) CCSE
14 2 (0.32%) MBA
14 2 (0.32%) Chartered Engineer
Quality Assurance & Compliance
1 16 (2.58%) SLA
2 15 (2.42%) COBIT
3 13 (2.09%) QA
4 6 (0.97%) PCI DSS
4 6 (0.97%) Sarbanes-Oxley
4 6 (0.97%) ISO 9001
5 5 (0.81%) ISO/IEC 27001
6 2 (0.32%) TickIT
System Software
1 27 (4.35%) VMware Infrastructure
2 18 (2.90%) Hyper-V
3 10 (1.61%) Active Directory
4 8 (1.29%) vSphere
5 6 (0.97%) VMware ESXi
5 6 (0.97%) vCloud
6 4 (0.64%) ISA Server
7 3 (0.48%) Terminal Services
8 2 (0.32%) VMware ESX
8 2 (0.32%) Microsoft App-V
8 2 (0.32%) XenApp
8 2 (0.32%) XenDesktop
Systems Management
1 20 (3.22%) SCCM
2 12 (1.93%) SCOM
3 8 (1.29%) HP UCMDB
4 4 (0.64%) Tivoli
4 4 (0.64%) ARCserve
5 3 (0.48%) WSUS
6 2 (0.32%) Systems Management Server (SMS)
Vendors
1 86 (13.85%) Microsoft
2 29 (4.67%) Oracle
3 28 (4.51%) VMware
4 26 (4.19%) BT
5 22 (3.54%) Salesforce.com
5 22 (3.54%) CA
6 18 (2.90%) Cisco
7 15 (2.42%) ServiceNow
8 13 (2.09%) HP
9 12 (1.93%) Juniper
9 12 (1.93%) BMC
9 12 (1.93%) Twitter
10 11 (1.77%) Google
11 10 (1.61%) i2
11 10 (1.61%) Facebook
11 10 (1.61%) Zend
12 9 (1.45%) Adobe
12 9 (1.45%) Remedy
13 8 (1.29%) Fujitsu
14 7 (1.13%) F5
City, London
FT Select
Salary: From £40,000 to £45,000 per annum + 5% bonus + £3k car allowance
Posted: 4 hours ago
Leeds, West Yorkshire
Jagger Talent
Salary: From £27,000 to £30,000 per annum Blue Chip Benefits + Progression
Posted: 6 hours ago
Bath, Avon
Sanderson
Salary: £50000 per annum + Excellent Benefits
Posted: 22 hours ago
Nottingham, Nottinghamshire
Harnham
Salary: £40000 - £60000 per annum + comprehensive benefits package
Posted: 3 days ago
Birmingham, Warwickshire
The Legal Ombudsman
Posted: 3 days ago
City Of Westminster, London
Hawes and Curtis
Salary: up to £45,000
Posted: 4 days ago
Hertfordshire
Certes Computing Ltd
Salary: £60000 - £90000 per annum
Posted: 4 days ago
Bath, Somerset
Accudo Contract Solutions Ltd
Salary: Excellent Benefits
Posted: 4 days ago
Reading, Berkshire
Austin Fraser
Salary: £60000.00 - £75000.00 per annum + 10K bonus
Posted: 4 days ago
Crawley, West Sussex
Avios
Posted: 4 days ago
Birmingham, West Midlands (County)
HAYS INFORMATION TECHNOLOGY
Salary: £29750.00 - £35000.00 per annum
Posted: 5 days ago
Uxbridge, Middlesex
EXCELerate
Salary: From £60,000 to £70,000 per annum £60k & Bonus, Car, Health, Pension,
Posted: 5 days ago
City, London
EXCELerate
Salary: From £60,000 to £70,000 per annum £60k & Bonus, Car, Health, Pension,
Posted: 5 days ago
London
Resource Solutions - Colt Technology Services
Salary: Competitive per annum
Posted: 5 days ago
Cambridgeshire
The One Group
Salary: Market related
Posted: 6 days ago
Richmond, Surrey
Not On The High Street Enterprises Limited
Posted: 6 days ago
Manchester, Lancashire
MaryJaneFashion.com
Posted: 7 days ago
City, London
House of Fraser
Posted: 13 days ago
London
Dell Direct
Salary: Competitive, Depending on Experience
Posted: 20 days ago
Manchester, Lancashire
MaryJaneFashion.com
Posted: 20 days ago