The table below looks at the statistics for Customer Engagement skills in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Customer Engagement over the 3 months to 31 July 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
31 Jul 2015
Same period 2014 Same period 2013
Customer Engagement
Rank 586 683 649
Rank change year-on-year
+97 -34
Permanent jobs citing Customer Engagement 324 251 234
As % of all permanent IT jobs located in the UK 0.30% 0.21% 0.22%
As % of the Processes & Methodologies category 0.35% 0.26% 0.27%
Number of salaries quoted 208 147 152
Average salary £55,000 £50,000 £45,000
Average salary % change year-on-year
+10.00% +11.11%
90% offered a salary of more than £35,000 £31,000 £25,000
10% offered a salary of more than £80,000 £82,900 £65,000
UK excluding London average salary £50,000 £50,000 £42,000
% change year-on-year
- +19.04%

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised across the UK.

Processes & Methodologies Category
UK
Permanent IT job ads with a match in the
Processes & Methodologies category
92903 96809 88106
As % of all permanent IT jobs located in the UK 84.83% 82.75% 81.03%
Number of salaries quoted 76050 77958 72052
Average salary £50,000 £48,000 £47,000
Average salary % change year-on-year
+4.16% +2.12%
90% offered a salary of more than £32,500 £31,500 £30,000
10% offered a salary of more than £75,000 £72,500 £72,500
UK excluding London average salary £45,000 £42,500 £40,995
% change year-on-year
+5.88% +3.67%

Customer Engagement
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing Customer Engagement within the UK as a proportion of the total demand within the Processes & Methodologies category.

Customer Engagement Jobs Demand Trend in the UK

Customer Engagement
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Customer Engagement within the UK.

Customer Engagement Salary Trend in the UK

Customer Engagement
Salary Histogram

This chart provides a salary histogram for IT jobs citing Customer Engagement over the 3 months to 31 July 2015 within the UK.

Customer Engagement Salary Histogram in the UK

Customer Engagement
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Customer Engagement within the UK over the 3 months to 31 July 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +76 295 £55,000 +4.76% 37
London +61 133 £65,000 +18.18% 17
South East +4 59 £50,000 -4.76% 6
North West +15 43 £60,000 +96.72% 6
Cheshire +30 33 - - 1
Crewe +15 33 - - 1
Berkshire +13 27 £57,500 +27.77% 1
City of London +3 20 £60,000 -12.72% 8
West Midlands -17 16 £40,000 - 1
South West +1 15 £67,500 +35.00% 5
Surrey +26 14 £50,000 -33.33% 2
Bracknell - 12 £50,000 -
Uxbridge +10 9 £70,000 +55.55%
Scotland +15 8 £40,000 +29.03%
East of England +7 8 £42,500 -43.33%
East Midlands +2 8 £50,000 -2.43% 1
Bristol -4 8 £40,000 -20.00% 3
Manchester -5 8 £60,000 +96.72% 5
Hertfordshire -10 8 £42,500 -43.33%
Coventry - 8 £40,000 -
Reading +8 7 £66,250 +47.22%
Oxfordshire +13 6 £47,500 -8.65%
Watford +7 6 £31,250 -45.65%
Oxford - 6 £47,500 -
Edinburgh +1 5 £40,000 +29.03%
Wiltshire - 5 £70,000 -
Weybridge - 5 - -
Swindon - 5 £70,000 -
North East -8 4 £37,500 -6.25%
Hampshire -17 4 £41,000 -25.45% 1

Customer Engagement
Top 30 Related IT Skills

For the 6 months to 31 July 2015, IT jobs within the UK citing Customer Engagement also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Customer Engagement.

1 251 (32.14%) Finance
2 204 (26.12%) Degree
3 196 (25.10%) Retail
4 190 (24.33%) Agile Software Development
5 177 (22.66%) Marketing
6 135 (17.29%) Wireless
7 122 (15.62%) Analytics
8 114 (14.60%) ITIL
9 112 (14.34%) Stakeholder Management
10 108 (13.83%) Financial Institution
11 107 (13.70%) Risk Management
12 106 (13.57%) E-Commerce
12 106 (13.57%) Microsoft
13 104 (13.32%) User Experience
14 99 (12.68%) HTML
15 93 (11.91%) Project Management
16 90 (11.52%) Scrum
17 85 (10.88%) MS Excel
18 84 (10.76%) CRM
19 83 (10.63%) SQL
20 74 (9.48%) CSS
21 70 (8.96%) .NET
22 69 (8.83%) JavaScript
23 68 (8.71%) Business Analysis
24 65 (8.32%) Windows
24 65 (8.32%) Service Delivery
25 62 (7.94%) Social Media
26 60 (7.68%) Firewall
27 59 (7.55%) Analytical Skills
28 57 (7.30%) Use Case

Customer Engagement
Top Related IT Skills by Category

For the 6 months to 31 July 2015, IT jobs within the UK citing Customer Engagement also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Customer Engagement. Up to 20 skills are shown per category.

Application Platforms
1 48 (6.15%) SharePoint
2 30 (3.84%) WebSphere
3 24 (3.07%) CMS
4 19 (2.43%) JBoss
5 17 (2.18%) Lotus Domino
5 17 (2.18%) WebSphere Portal
5 17 (2.18%) IBM Connections
6 14 (1.79%) SAS
7 13 (1.66%) MS Exchange
8 12 (1.54%) IIS
9 8 (1.02%) Apache
10 7 (0.90%) Lync
11 6 (0.77%) Liferay
12 5 (0.64%) WordPress
12 5 (0.64%) Node.js
12 5 (0.64%) WebLogic
12 5 (0.64%) Blackberry Enterprise Server
13 4 (0.51%) Tomcat
13 4 (0.51%) Confluence
13 4 (0.51%) Jetty
Applications
1 85 (10.88%) MS Excel
2 34 (4.35%) MS Office
3 24 (3.07%) MS Visio
4 23 (2.94%) MS PowerPoint
5 15 (1.92%) SPSS
6 14 (1.79%) Photoshop
7 12 (1.54%) MS Project
8 11 (1.41%) Adobe Creative Suite
9 5 (0.64%) Stata
10 4 (0.51%) Adobe Illustrator
11 3 (0.38%) Vensim
12 1 (0.13%) FastStats
Business Applications
1 14 (1.79%) Magento
2 8 (1.02%) WebTrends
3 6 (0.77%) Oracle EBS R12
4 5 (0.64%) Oracle Financials
5 3 (0.38%) Oracle General Ledger
5 3 (0.38%) Oracle iProcurement
5 3 (0.38%) Oracle Payables
5 3 (0.38%) Oracle Receivables
5 3 (0.38%) Oracle Cash Management
5 3 (0.38%) Oracle E-Business Tax
6 2 (0.26%) Oracle Procure-to-Pay
6 2 (0.26%) SAP SD
6 2 (0.26%) SAP Oil and Gas
6 2 (0.26%) Adobe Campaign
7 1 (0.13%) Dynamics CRM
7 1 (0.13%) Unica
7 1 (0.13%) Remedy ITSM
7 1 (0.13%) Oracle EBS
7 1 (0.13%) Summit
7 1 (0.13%) Optimost
Cloud Services
1 31 (3.97%) Office 365
2 29 (3.71%) SaaS
3 21 (2.69%) Google Analytics
4 18 (2.30%) Microsoft Azure
5 10 (1.28%) Cloud Computing
6 9 (1.15%) Amazon AWS
7 6 (0.77%) Adobe Analytics
8 4 (0.51%) eCircle
9 3 (0.38%) PaaS
9 3 (0.38%) IaaS
9 3 (0.38%) Terremark
10 2 (0.26%) Veeva
Communications & Networking
1 135 (17.29%) Wireless
2 60 (7.68%) Firewall
3 33 (4.23%) WAN
4 32 (4.10%) LAN
5 30 (3.84%) DNS
6 26 (3.33%) VPN
7 18 (2.30%) Unified Communications
8 16 (2.05%) SAN
9 15 (1.92%) SSL
10 13 (1.66%) TCP/IP
10 13 (1.66%) LDAP
10 13 (1.66%) SMS
10 13 (1.66%) Network Security
11 12 (1.54%) Cisco ASA
11 12 (1.54%) VoIP
12 10 (1.28%) DHCP
13 7 (0.90%) HTTP
13 7 (0.90%) Broadband
13 7 (0.90%) IPv4
13 7 (0.90%) IPv6
Database & Business Intelligence
1 54 (6.91%) SQL Server
2 29 (3.71%) MySQL
3 19 (2.43%) Big Data
4 18 (2.30%) Data Mining
5 10 (1.28%) Hadoop
6 8 (1.02%) BusinessObjects
6 8 (1.02%) Data Warehouse
7 7 (0.90%) NoSQL
7 7 (0.90%) Relational Database
8 6 (0.77%) MongoDB
8 6 (0.77%) PostgreSQL
8 6 (0.77%) SQLite
9 5 (0.64%) SQL Server Integration Services
9 5 (0.64%) Pentaho
10 4 (0.51%) Oracle BI EE
10 4 (0.51%) Amazon DynamoDB
11 3 (0.38%) SAP HANA
11 3 (0.38%) Redis
11 3 (0.38%) SAP BW
12 2 (0.26%) SQL Server Reporting Services
Development Applications
1 53 (6.79%) JIRA
2 28 (3.59%) Git (software)
3 14 (1.79%) Dreamweaver
4 12 (1.54%) Appcelerator Titanium
5 11 (1.41%) Axure RP
6 10 (1.28%) Subversion
6 10 (1.28%) VSS/SourceSafe
7 6 (0.77%) Selenium
7 6 (0.77%) Xcode
8 5 (0.64%) Visual Studio
8 5 (0.64%) Maven
9 4 (0.51%) Talend Open Studio
9 4 (0.51%) Cucumber
10 3 (0.38%) Behat
10 3 (0.38%) Jenkins
10 3 (0.38%) Team Foundation Server
11 2 (0.26%) TestNG
11 2 (0.26%) JMeter
11 2 (0.26%) Bugzilla
11 2 (0.26%) WebDriver
General
1 251 (32.14%) Finance
2 196 (25.10%) Retail
3 177 (22.66%) Marketing
4 108 (13.83%) Financial Institution
5 40 (5.12%) Telecoms
5 40 (5.12%) Legal
6 36 (4.61%) Manufacturing
7 26 (3.33%) French Language
7 26 (3.33%) German Language
8 22 (2.82%) Advertising
9 18 (2.30%) Billing
10 15 (1.92%) Banking
11 10 (1.28%) Publishing
12 9 (1.15%) Law
13 7 (0.90%) Spanish Language
14 6 (0.77%) Investment Banking
15 4 (0.51%) Local Government
15 4 (0.51%) Electronics
16 3 (0.38%) Back Office
16 3 (0.38%) Games
Job Titles
1 142 (18.18%) Analyst
2 112 (14.34%) Developer
3 86 (11.01%) Consultant
4 80 (10.24%) Business Analyst
5 71 (9.09%) Architect
6 56 (7.17%) Project Manager
7 40 (5.12%) Solutions Architect
8 33 (4.23%) Designer
9 30 (3.84%) E-Commerce Business Analyst
10 29 (3.71%) Agile Business Analyst
11 24 (3.07%) Web Developer
11 24 (3.07%) Technical Consultant
11 24 (3.07%) Team Leader
12 23 (2.94%) Senior Manager
12 23 (2.94%) Support Engineer
12 23 (2.94%) Coordinator
13 22 (2.82%) Delivery Manager
14 20 (2.56%) .NET Developer
15 19 (2.43%) PHP Developer
16 18 (2.30%) Test Analyst
Libraries, Frameworks & Software Standards
1 99 (12.68%) HTML
2 74 (9.48%) CSS
3 70 (8.96%) .NET
4 47 (6.02%) HTML5
5 45 (5.76%) jQuery
6 40 (5.12%) Web Services
7 29 (3.71%) XML
8 25 (3.20%) SOAP
9 22 (2.82%) Ajax
9 22 (2.82%) CSS3
10 21 (2.69%) Middleware
11 19 (2.43%) ASP.NET
11 19 (2.43%) LAMP
12 15 (1.92%) AngularJS
13 14 (1.79%) REST
14 12 (1.54%) PhoneGap
14 12 (1.54%) RESTful
15 11 (1.41%) ASP.NET MVC
16 9 (1.15%) Spring
17 8 (1.02%) .NET Framework
Miscellaneous
1 104 (13.32%) User Experience
2 62 (7.94%) Social Media
3 59 (7.55%) Analytical Skills
4 38 (4.87%) Computer Science
5 30 (3.84%) Mathematics
5 30 (3.84%) iPad
6 28 (3.59%) Mobile App
7 25 (3.20%) Enterprise Software
8 22 (2.82%) Data Centre
9 19 (2.43%) Statistics
9 19 (2.43%) Data Integration
10 18 (2.30%) Management Information System
11 16 (2.05%) PMI
12 11 (1.41%) Cybercrime
13 10 (1.28%) Visualisation
13 10 (1.28%) FMCG
13 10 (1.28%) Graphic Design
14 9 (1.15%) New Media
15 8 (1.02%) Blog
16 7 (0.90%) Social Network
Operating Systems
1 65 (8.32%) Windows
2 34 (4.35%) Linux
3 18 (2.30%) Windows Server 2003
4 17 (2.18%) Windows 7
5 15 (1.92%) Windows Server 2008
6 13 (1.66%) Apple iOS
7 11 (1.41%) Windows Server 2012
7 11 (1.41%) Windows XP
8 10 (1.28%) UNIX
9 9 (1.15%) Windows 2000 Server
10 8 (1.02%) Red Hat Enterprise Linux
11 7 (0.90%) Android
12 6 (0.77%) Windows 8
13 5 (0.64%) Solaris
14 2 (0.26%) CentOS
15 1 (0.13%) AIX
15 1 (0.13%) HPUX
15 1 (0.13%) SUSE
Processes & Methodologies
1 190 (24.33%) Agile Software Development
2 122 (15.62%) Analytics
3 114 (14.60%) ITIL
4 112 (14.34%) Stakeholder Management
5 107 (13.70%) Risk Management
6 106 (13.57%) E-Commerce
7 93 (11.91%) Project Management
8 90 (11.52%) Scrum
9 84 (10.76%) CRM
10 68 (8.71%) Business Analysis
11 65 (8.32%) Service Delivery
12 57 (7.30%) Use Case
13 56 (7.17%) SDLC
14 53 (6.79%) PRINCE2
14 53 (6.79%) B2C
15 45 (5.76%) Business Intelligence
16 36 (4.61%) Service Management
17 35 (4.48%) Business Process Mapping
17 35 (4.48%) Line Management
18 34 (4.35%) OO
Programming Languages
1 83 (10.63%) SQL
2 69 (8.83%) JavaScript
3 50 (6.40%) Java
4 49 (6.27%) PHP
5 45 (5.76%) C#
6 34 (4.35%) T-SQL
7 20 (2.56%) Python
8 15 (1.92%) C
9 14 (1.79%) PowerShell
10 11 (1.41%) R
11 10 (1.28%) VB
12 8 (1.02%) VB.NET
13 7 (0.90%) Objective-C
14 6 (0.77%) Ruby
15 4 (0.51%) C++
15 4 (0.51%) Scala
15 4 (0.51%) Bash Shell
16 3 (0.38%) VBScript
17 2 (0.26%) ABAP
18 1 (0.13%) ActionScript
Qualifications
1 204 (26.12%) Degree
2 20 (2.56%) Cisco Certification
2 20 (2.56%) Microsoft Certification
3 19 (2.43%) Security Cleared
4 18 (2.30%) SC Cleared
4 18 (2.30%) PMI Certification
5 17 (2.18%) IBM Certification
5 17 (2.18%) CCNP
5 17 (2.18%) CCNA
6 16 (2.05%) ISEB
7 13 (1.66%) MCP
7 13 (1.66%) MCSE
8 11 (1.41%) MCSA
8 11 (1.41%) CCDP
9 10 (1.28%) CISSP
9 10 (1.28%) CISA
9 10 (1.28%) CISM
9 10 (1.28%) PCI QSA
9 10 (1.28%) CRISC
10 9 (1.15%) MCITP
Quality Assurance & Compliance
1 41 (5.25%) QA
2 36 (4.61%) SLA
3 16 (2.05%) ISO/IEC 27001
4 12 (1.54%) Sarbanes-Oxley
5 11 (1.41%) HIPAA
6 4 (0.51%) Data Quality
6 4 (0.51%) JSP 440
7 3 (0.38%) COBIT
8 2 (0.26%) PCI DSS
System Software
1 43 (5.51%) Active Directory
2 29 (3.71%) VMware Infrastructure
3 17 (2.18%) vSphere
4 9 (1.15%) Terminal Server
5 5 (0.64%) Hyper-V
6 2 (0.26%) XenDesktop
6 2 (0.26%) vCloud
7 1 (0.13%) XenApp
7 1 (0.13%) XenServer
7 1 (0.13%) Terminal Services
7 1 (0.13%) UAG
Systems Management
1 6 (0.77%) HP UCMDB
2 5 (0.64%) WMI
3 4 (0.51%) Opscode Chef
4 3 (0.38%) SCCM
5 2 (0.26%) EMC NetWorker
5 2 (0.26%) Forefront Identity Manager
5 2 (0.26%) NetBackup
6 1 (0.13%) Tivoli
6 1 (0.13%) Tivoli Storage Manager
6 1 (0.13%) Nagios
6 1 (0.13%) SCVMM
6 1 (0.13%) Puppet
6 1 (0.13%) Windows Intune
Vendors
1 106 (13.57%) Microsoft
2 48 (6.15%) Cisco
3 42 (5.38%) IBM
4 39 (4.99%) Oracle
4 39 (4.99%) hybris
5 37 (4.74%) VMware
6 33 (4.23%) Google
7 29 (3.71%) SAP
8 28 (3.59%) Adobe
9 22 (2.82%) Citrix
10 19 (2.43%) ServiceNow
11 13 (1.66%) Zend
12 12 (1.54%) F5
13 11 (1.41%) Trustwave
14 10 (1.28%) Tableau
14 10 (1.28%) Demandware
14 10 (1.28%) ATG
14 10 (1.28%) Juniper
15 9 (1.15%) McAfee
16 8 (1.02%) Sourcefire
Manchester, Lancashire
Mortimer Spinks
Salary: £40000 - £80000 per annum + Bonus
Posted: 2 days ago
London
McGregor Boyall
Posted: 2 days ago
City, London
Lloyds Banking Group
Salary: £44047 - £54411 per annum + Bens
Posted: 3 days ago
City, London
Lloyds Banking Group
Salary: £32249 - £39837 per annum + Bens
Posted: 3 days ago
City, London
Lloyds Banking Group
Salary: £50000 - £70000 per annum + Bens
Posted: 3 days ago
Bolton, Lancashire
Adria Solutions Ltd
Salary: £30000 - £50000 per annum + Fantastic Benefits
Posted: 3 days ago
West London
eCom Recruitment
Salary: From £55,000 to £65,000 per annum +benefits
Posted: 3 days ago
Leicester, Leicestershire
360 Resourcing Solutions
Salary: £35k - 45k per year
Posted: 3 days ago
London
Bluetownonline
Salary: £20000 - £21000 per annum
Posted: 4 days ago
Portsmouth, Hampshire
Experis Ltd
Salary: £30000.00 - £33000.00 per annum
Posted: 4 days ago
Bournemouth, Dorset
Experis Ltd
Salary: £30000.00 - £33000.00 per annum
Posted: 4 days ago
Bristol, Avon
Experis Ltd
Salary: £30000.00 - £33000.00 per annum
Posted: 4 days ago
London
Verticality Ltd
Salary: £25000 - £28000 per annum
Posted: 4 days ago
Berkshire
Staffworx Ltd
Salary: From £60,000 to £80,000 per annum £65-£80K + bonus, full bens
Posted: 4 days ago
Central London / West End
Stafford-Sharp Associates
Salary: From £70,000 to £90,000 per annum
Posted: 5 days ago
UK
Global Technology Solutions Ltd
Salary: £45000 - £75000 per annum + ben
Posted: 5 days ago
Bristol, Avon
CDK Global
Salary: Competitive
Posted: 5 days ago
City, London
Recommend Recruitment
Salary: From £32,000 to £42,000 per annum pension, healthcare
Posted: 6 days ago
Bristol, Avon
Ashdown IT
Salary: £50000 - £60000 per annum + car allowance & bonus
Posted: 6 days ago
Manchester, Lancashire
360 Resourcing Solutions
Salary: £22k per year + £1K start bonus
Posted: 6 days ago