The table below looks at the statistics for Customer Engagement skills in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Customer Engagement over the 3 months to 31 March 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
31 Mar 2015
Same period 2014 Same period 2013
Customer Engagement
Rank 510 594 640
Rank change year-on-year
+84 +46
Permanent jobs citing Customer Engagement 424 335 269
As % of all permanent IT jobs located in the UK 0.39% 0.29% 0.25%
As % of the Processes & Methodologies category 0.47% 0.36% 0.31%
Number of salaries quoted 288 239 216
Average salary £55,000 £55,000 £55,000
90% offered a salary of more than £28,000 £31,000 £32,500
10% offered a salary of more than £80,000 £75,000 £80,000
UK excluding London average salary £50,000 £47,500 £51,950
% change year-on-year
+5.26% -8.56%

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised across the UK.

Processes & Methodologies Category
UK
Permanent IT job ads with a match in the
Processes & Methodologies category
91159 94353 87863
As % of all permanent IT jobs located in the UK 83.17% 82.31% 80.10%
Number of salaries quoted 73885 75668 72432
Average salary £50,000 £47,500 £45,000
Average salary % change year-on-year
+5.26% +5.55%
90% offered a salary of more than £32,000 £30,500 £30,000
10% offered a salary of more than £75,000 £70,000 £72,500
UK excluding London average salary £43,507 £42,500 £40,000
% change year-on-year
+2.36% +6.25%

Customer Engagement
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing Customer Engagement within the UK as a proportion of the total demand within the Processes & Methodologies category.

Customer Engagement Jobs Demand Trend in the UK

Customer Engagement
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Customer Engagement within the UK.

Customer Engagement Salary Trend in the UK

Customer Engagement
Salary Histogram

This chart provides a salary histogram for IT jobs citing Customer Engagement over the 3 months to 31 March 2015 within the UK.

Customer Engagement Salary Histogram in the UK

Customer Engagement
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Customer Engagement within the UK over the 3 months to 31 March 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +48 393 £55,000 - 52
London -7 120 £60,000 +9.09% 19
South East -1 113 £50,000 - 10
North West +76 72 £40,000 -4.76% 14
Berkshire +32 66 £63,750 +6.25% 4
Cheshire - 61 £45,000 - 13
Crewe - 59 - - 13
Reading +7 30 £75,000 +25.00% 3
City of London +2 28 £44,500 -25.83% 6
Hampshire -5 28 £37,500 -25.00%
West Midlands +1 27 £48,000 -8.57% 4
Bracknell +21 19 £50,000 +17.64%
East of England +6 18 £47,500 +90.00% 2
South West +2 16 £40,000 +11.11% 2
East Midlands +17 15 £75,000 +154.23%
Northampton - 13 £75,000 -
Northamptonshire - 13 £75,000 -
Manchester 0 11 £40,000 -4.76% 1
Bristol +10 10 £35,000 +22.80% 1
Scotland +18 8 £35,000 +12.90%
Warwick 0 8 £57,500 +15.00%
Birmingham -2 8 £44,750 -28.40% 1
Warwickshire -5 8 £57,500 +9.52%
Southampton -11 8 £45,000 -21.73%
Cambridgeshire +15 7 £47,500 -13.63%
Oxford +10 7 £46,250 -15.90%
Oxfordshire -10 7 £46,250 +2.77%
Windsor - 7 £100,000 -
Basingstoke +6 6 - -
Yorkshire -6 6 £32,500 -27.77% 1

Customer Engagement
Top 30 Related IT Skills

For the 6 months to 31 March 2015, IT jobs within the UK citing Customer Engagement also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Customer Engagement.

1 213 (30.39%) Finance
2 163 (23.25%) Retail
3 151 (21.54%) Degree
4 144 (20.54%) Agile Software Development
5 134 (19.12%) Marketing
6 106 (15.12%) Microsoft
7 100 (14.27%) ITIL
8 92 (13.12%) Wireless
8 92 (13.12%) CRM
9 86 (12.27%) E-Commerce
10 82 (11.70%) MS Excel
11 81 (11.55%) Scrum
12 77 (10.98%) Analytics
13 75 (10.70%) Financial Institution
14 74 (10.56%) Risk Management
15 73 (10.41%) JavaScript
16 72 (10.27%) Stakeholder Management
16 72 (10.27%) User Experience
17 70 (9.99%) .NET
18 67 (9.56%) Project Management
19 65 (9.27%) HTML
20 62 (8.84%) Business Analysis
21 61 (8.70%) Analytical Skills
22 58 (8.27%) Telecoms
22 58 (8.27%) Windows
23 57 (8.13%) B2C
24 53 (7.56%) SQL
25 52 (7.42%) SQL Server
25 52 (7.42%) CSS
25 52 (7.42%) PRINCE2

Customer Engagement
Top Related IT Skills by Category

For the 6 months to 31 March 2015, IT jobs within the UK citing Customer Engagement also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Customer Engagement. Up to 20 skills are shown per category.

Application Platforms
1 35 (4.99%) SharePoint
2 15 (2.14%) SAS
3 14 (2.00%) CMS
3 14 (2.00%) Lync
4 13 (1.85%) MS Exchange
5 10 (1.43%) WebSphere
6 8 (1.14%) WebSphere Portal
6 8 (1.14%) Lotus Domino
6 8 (1.14%) IBM Connections
7 7 (1.00%) IIS
7 7 (1.00%) WordPress
8 6 (0.86%) Node.js
9 4 (0.57%) Drupal
9 4 (0.57%) JBoss
10 3 (0.43%) Apache Pig
10 3 (0.43%) Confluence
11 2 (0.29%) Magnolia
11 2 (0.29%) Blackberry Enterprise Server
11 2 (0.29%) nginx
12 1 (0.14%) GlassFish
Applications
1 82 (11.70%) MS Excel
2 36 (5.14%) MS Office
3 26 (3.71%) SPSS
4 24 (3.42%) MS PowerPoint
5 17 (2.43%) MS Project
6 16 (2.28%) MS Visio
7 6 (0.86%) Stata
8 5 (0.71%) Adobe Creative Suite
9 4 (0.57%) PowerPivot
10 1 (0.14%) FastStats
10 1 (0.14%) Adobe Illustrator
10 1 (0.14%) InDesign
10 1 (0.14%) Photoshop
Business Applications
1 13 (1.85%) Google Analytics
1 13 (1.85%) Magento
2 6 (0.86%) Oracle EBS R12
3 5 (0.71%) Dynamics CRM
4 4 (0.57%) Dynamics AX
5 3 (0.43%) SAP Oil and Gas
5 3 (0.43%) Oracle General Ledger
5 3 (0.43%) Oracle Financials
5 3 (0.43%) WebTrends
5 3 (0.43%) Oracle ERP
5 3 (0.43%) Oracle iProcurement
5 3 (0.43%) SiteCatalyst
5 3 (0.43%) Oracle Payables
5 3 (0.43%) Oracle Receivables
5 3 (0.43%) Oracle Cash Management
5 3 (0.43%) Oracle E-Business Tax
6 2 (0.29%) Optimost
6 2 (0.29%) SAP WM
6 2 (0.29%) Oracle EBS
7 1 (0.14%) Oracle CRM
Cloud Services
1 32 (4.56%) SaaS
2 31 (4.42%) Office 365
3 25 (3.57%) Microsoft Azure
4 19 (2.71%) Cloud Computing
5 12 (1.71%) PaaS
5 12 (1.71%) IaaS
6 10 (1.43%) Terremark
7 2 (0.29%) Google Cloud Platform
7 2 (0.29%) IBM SmartCloud
7 2 (0.29%) Google App Engine
8 1 (0.14%) GitHub
Communications & Networking
1 92 (13.12%) Wireless
2 29 (4.14%) Firewall
3 27 (3.85%) WAN
4 26 (3.71%) VPN
5 25 (3.57%) LAN
6 18 (2.57%) LDAP
6 18 (2.57%) DNS
7 17 (2.43%) SSL
8 14 (2.00%) SAN
9 12 (1.71%) TCP/IP
10 11 (1.57%) Broadband
11 10 (1.43%) Network Security
11 10 (1.43%) OpenFlow
12 8 (1.14%) LTE
13 7 (1.00%) NAS
13 7 (1.00%) VoIP
14 6 (0.86%) DHCP
15 5 (0.71%) Internet
15 5 (0.71%) MPLS
16 4 (0.57%) Cisco ASA
Database & Business Intelligence
1 52 (7.42%) SQL Server
2 36 (5.14%) Data Mining
3 27 (3.85%) Big Data
4 23 (3.28%) SQL Server Reporting Services
5 21 (3.00%) SQL Server 2008
6 15 (2.14%) SQL Server Integration Services
6 15 (2.14%) MySQL
7 12 (1.71%) Relational Database
8 11 (1.57%) Data Warehouse
8 11 (1.57%) SQL Server Analysis Services
9 9 (1.28%) Hadoop
10 6 (0.86%) Apache Hive
10 6 (0.86%) MongoDB
10 6 (0.86%) SQL Server 2012
11 4 (0.57%) PostgreSQL
12 3 (0.43%) RDBMS
12 3 (0.43%) SAP BW
12 3 (0.43%) Oracle BI EE
12 3 (0.43%) SAP HANA
13 2 (0.29%) Redis
Development Applications
1 49 (6.99%) JIRA
2 8 (1.14%) Git (software)
3 6 (0.86%) Axure RP
4 5 (0.71%) Visual Studio
4 5 (0.71%) VSS/SourceSafe
5 4 (0.57%) Xcode
5 4 (0.57%) Team Foundation Server
5 4 (0.57%) Hudson
5 4 (0.57%) Jenkins
6 3 (0.43%) Selenium
6 3 (0.43%) Subversion
7 2 (0.29%) Mercurial
8 1 (0.14%) RSpec
8 1 (0.14%) JBehave
8 1 (0.14%) Fiddler
8 1 (0.14%) Cucumber
8 1 (0.14%) WATIR
8 1 (0.14%) Dreamweaver
8 1 (0.14%) Bugzilla
8 1 (0.14%) Jasmine
General
1 213 (30.39%) Finance
2 163 (23.25%) Retail
3 134 (19.12%) Marketing
4 75 (10.70%) Financial Institution
5 58 (8.27%) Telecoms
6 32 (4.56%) Legal
7 27 (3.85%) Manufacturing
8 21 (3.00%) Billing
9 20 (2.85%) Advertising
10 19 (2.71%) Banking
11 15 (2.14%) French Language
12 14 (2.00%) German Language
13 10 (1.43%) Games
14 8 (1.14%) Electronics
15 7 (1.00%) Investment Banking
16 3 (0.43%) Back Office
16 3 (0.43%) Law
16 3 (0.43%) Publishing
17 2 (0.29%) Multimedia
17 2 (0.29%) Front Office
Job Titles
1 131 (18.69%) Developer
2 113 (16.12%) Analyst
3 95 (13.55%) Consultant
4 62 (8.84%) Business Analyst
5 53 (7.56%) Architect
6 44 (6.28%) Project Manager
7 37 (5.28%) Agile Business Analyst
8 36 (5.14%) E-Commerce Business Analyst
9 33 (4.71%) .NET Developer
10 31 (4.42%) Technical Consultant
11 26 (3.71%) Solutions Architect
12 25 (3.57%) Senior Developer
13 24 (3.42%) Senior Manager
14 23 (3.28%) Data Scientist
15 21 (3.00%) Team Leader
16 20 (2.85%) Delivery Manager
17 19 (2.71%) PHP Developer
17 19 (2.71%) Coordinator
18 18 (2.57%) Senior Consultant
18 18 (2.57%) Marketing Manager
Libraries, Frameworks & Software Standards
1 70 (9.99%) .NET
2 65 (9.27%) HTML
3 52 (7.42%) CSS
4 42 (5.99%) Web Services
5 36 (5.14%) XML
6 31 (4.42%) ASP.NET
7 28 (3.99%) HTML5
8 23 (3.28%) Ajax
8 23 (3.28%) SOAP
9 19 (2.71%) jQuery
10 17 (2.43%) ASP.NET Web Forms
11 15 (2.14%) COM
12 13 (1.85%) CSS3
13 12 (1.71%) JSON
14 11 (1.57%) Middleware
14 11 (1.57%) LAMP
15 8 (1.14%) JSP
16 7 (1.00%) Ruby on Rails
16 7 (1.00%) Oracle Fusion
17 6 (0.86%) Django
Miscellaneous
1 72 (10.27%) User Experience
2 61 (8.70%) Analytical Skills
3 40 (5.71%) Mathematics
3 40 (5.71%) Computer Science
4 29 (4.14%) Statistics
5 26 (3.71%) Social Media
6 23 (3.28%) iPad
7 21 (3.00%) Enterprise Software
8 17 (2.43%) Artificial Intelligence
9 16 (2.28%) Physics
9 16 (2.28%) Mobile App
10 14 (2.00%) Algorithms
10 14 (2.00%) Data Integration
10 14 (2.00%) CMDB
11 13 (1.85%) Management Information System
11 13 (1.85%) Digital Media
12 12 (1.71%) Data Structures
12 12 (1.71%) Neural Network
13 11 (1.57%) Economics
14 8 (1.14%) IPTV
Operating Systems
1 58 (8.27%) Windows
2 45 (6.42%) Linux
3 15 (2.14%) Android
3 15 (2.14%) Apple iOS
4 10 (1.43%) UNIX
4 10 (1.43%) Windows Server 2003
5 7 (1.00%) Windows XP
5 7 (1.00%) Windows 7
6 6 (0.86%) Windows 2000 Server
7 4 (0.57%) Red Hat Enterprise Linux
7 4 (0.57%) Solaris
7 4 (0.57%) Windows Server 2008
8 3 (0.43%) Windows Server 2012
Processes & Methodologies
1 144 (20.54%) Agile Software Development
2 100 (14.27%) ITIL
3 92 (13.12%) CRM
4 86 (12.27%) E-Commerce
5 81 (11.55%) Scrum
6 77 (10.98%) Analytics
7 74 (10.56%) Risk Management
8 72 (10.27%) Stakeholder Management
9 67 (9.56%) Project Management
10 62 (8.84%) Business Analysis
11 57 (8.13%) B2C
12 52 (7.42%) PRINCE2
13 51 (7.28%) Use Case
14 37 (5.28%) Business Process Mapping
15 34 (4.85%) Service Management
15 34 (4.85%) Service Delivery
16 33 (4.71%) Business Intelligence
17 32 (4.56%) UML
18 31 (4.42%) Data Analysis
19 30 (4.28%) Data Modelling
Programming Languages
1 73 (10.41%) JavaScript
2 53 (7.56%) SQL
3 51 (7.28%) Java
4 40 (5.71%) Python
5 38 (5.42%) PHP
6 34 (4.85%) C#
7 22 (3.14%) T-SQL
8 21 (3.00%) C
9 20 (2.85%) R
10 17 (2.43%) C++
11 16 (2.28%) VB
12 13 (1.85%) MATLAB
13 11 (1.57%) Ruby
14 8 (1.14%) Perl
14 8 (1.14%) Scala
15 7 (1.00%) PowerShell
16 4 (0.57%) VBA
16 4 (0.57%) Objective-C
17 3 (0.43%) VB.NET
17 3 (0.43%) Bash Shell
Qualifications
1 151 (21.54%) Degree
2 30 (4.28%) Security Cleared
3 28 (3.99%) SC Cleared
4 18 (2.57%) Cisco Certification
5 16 (2.28%) CCNP
6 14 (2.00%) CCNA
6 14 (2.00%) Microsoft Certification
6 14 (2.00%) ITIL Certification
7 13 (1.85%) PhD
8 9 (1.28%) VMware Certified Professional (VCP)
9 8 (1.14%) PMI Certification
9 8 (1.14%) IBM Certification
9 8 (1.14%) MCP
10 7 (1.00%) MCSE
10 7 (1.00%) CCDP
10 7 (1.00%) ISEB
11 6 (0.86%) MCSA
11 6 (0.86%) PRINCE2 Certification
12 5 (0.71%) PMP
12 5 (0.71%) MCITP
Quality Assurance & Compliance
1 28 (3.99%) QA
2 20 (2.85%) SLA
3 5 (0.71%) Data Quality
4 4 (0.57%) JSP 440
5 3 (0.43%) ISO/IEC 27001
6 2 (0.29%) WAI
7 1 (0.14%) COBIT
System Software
1 34 (4.85%) Active Directory
2 20 (2.85%) VMware Infrastructure
3 7 (1.00%) vSphere
4 6 (0.86%) Terminal Server
5 2 (0.29%) Hyper-V
Systems Management
1 14 (2.00%) HP UCMDB
2 5 (0.71%) Systems Management Server (SMS)
3 4 (0.57%) SCCM
4 1 (0.14%) BMC PATROL
4 1 (0.14%) NetBackup
Vendors
1 106 (15.12%) Microsoft
2 38 (5.42%) Oracle
3 37 (5.28%) hybris
4 29 (4.14%) Google
5 26 (3.71%) VMware
5 26 (3.71%) IBM
6 25 (3.57%) Cisco
7 23 (3.28%) SAP
8 17 (2.43%) Salesforce.com
9 15 (2.14%) ServiceNow
10 14 (2.00%) Demandware
10 14 (2.00%) Adobe
11 12 (1.71%) ATG
12 10 (1.43%) Rackspace
13 8 (1.14%) i2
13 8 (1.14%) NetApp
13 8 (1.14%) HP
13 8 (1.14%) Citrix
14 7 (1.00%) Cognizant
14 7 (1.00%) Ericsson
City, London
Churchill Frank
Salary: £35000 - £40000 per annum + Benefits
Posted: 8 hours ago
South East
RecruitmentRevolution.com
Posted: 10 hours ago
Burgess Hill, West Sussex
ACS Performance
Salary: £30000 - £40000 per annum + OTE £50-60,000
Posted: 10 hours ago
Crewe, Cheshire
Assurant Solutions
Salary: Competitive
Posted: 11 hours ago
Hatfield, Hertfordshire
JM
Salary: £35000 - £45000 per annum + bonus, benefits
Posted: 14 hours ago
South East
EXCELerate
Salary: Up to £60k plus Car allowance, Health, Pension
Posted: 14 hours ago
Berkshire
Ashdown IT
Salary: £50000 - £60000 per annum + car allowance & bonus
Posted: 14 hours ago
Clevedon, Avon
Xist4 IT Recruitment
Salary: £25-28,000
Posted: 14 hours ago
Reading, Berkshire
Networking People
Salary: Benefits & Bonus
Posted: 15 hours ago
Reading, Berkshire
Networking People
Salary: Benefits & Bonus
Posted: 15 hours ago
London
Salt
Salary: £30000 - £35000 per annum
Posted: 17 hours ago
Crewe, Cheshire
Assurant Solutions
Salary: Competitive
Posted: Yesterday
Crewe, Cheshire
Assurant Solutions
Salary: Competitive
Posted: Yesterday
Doncaster, Yorkshire
Thales
Posted: Yesterday
London
Global Technology Solutions Ltd
Salary: £65000 - £80000 per annum + ben+ training
Posted: Yesterday
Greater Manchester
Exposed Solutions
Salary: £35000 - £50000 per annum, Benefits Excellent bens and Share Options
Posted: Yesterday
City, London
Opus Recruitment Solutions Ltd
Salary: £35000 - £45000 per annum, Benefits Benefits
Posted: Yesterday
Weybridge, Surrey
Evolution Recruitment Solutions
Salary: 50,000+15% bonus + full benefits
Posted: 2 days ago
South East
EXCELerate
Salary: £80K Upwards, Car allowance, Health, Pension
Posted: 2 days ago
London
Initi8 Recruitment
Salary: £45000 Per Annum
Posted: 4 days ago