The first table below looks at the demand for Customer Engagement skills in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Customer Engagement over the 3 months to 17 April 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all of the Processes & Methodologies category.

Location
3 months to
17 Apr 2014
Same period 2013 Same period 2012
Customer Engagement
Rank 564 611 720
Rank change year-on-year
+47 +109
Permanent jobs citing Customer Engagement 375 269 192
As % of all permanent IT jobs located in the UK 0.31% 0.24% 0.15%
As % of the Processes & Methodologies category 0.39% 0.31% 0.20%
Number of salaries quoted 267 212 137
Average salary £55,000 £55,000 £57,750
Average salary % change year-on-year
- -4.76%
90% offered a salary of more than £30,000 £31,500 £30,000
10% offered a salary of more than £72,500 £82,000 £80,000
UK excluding London average salary £47,500 £53,750 £55,000
% change year-on-year
-11.62% -2.27%
Processes & Methodologies Category
UK
Permanent IT job ads with a match in the
Processes & Methodologies category
97295 87643 96229
As % of all permanent IT jobs located in the UK 80.35% 78.82% 76.56%
Number of salaries quoted 78124 71880 81781
Average salary £47,500 £45,000 £47,500
Average salary % change year-on-year
+5.55% -5.26%
90% offered a salary of more than £30,000 £30,000 £30,000
10% offered a salary of more than £72,500 £75,000 £70,000
UK excluding London average salary £42,500 £40,000 £40,500
% change year-on-year
+6.25% -1.23%

Customer Engagement
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing Customer Engagement within the UK as a proportion of the total demand within the Processes & Methodologies category.

Customer Engagement Jobs Demand Trend in the UK

Customer Engagement
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Customer Engagement within the UK.

Customer Engagement Salary Trend in the UK

Customer Engagement
Salary Histogram

This chart provides a salary histogram for IT jobs citing Customer Engagement over the 3 months to 17 April 2014 within the UK.

Customer Engagement Salary Histogram in the UK

Customer Engagement
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Customer Engagement within the UK over the 3 months to 17 April 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Find
Job
Vacancies
England +63 360 £55,000 - 28
South East +103 144 £50,000 +5.26% 4
London -5 144 £55,000 -4.34% 13
Berkshire +42 50 £52,500 +2.43% 1
City of London +2 32 £60,000 +9.09% 2
Hampshire +12 30 £57,500 +91.66% 3
Oxfordshire - 25 £45,000 -
East of England -18 24 £25,000 -64.28% 2
West Midlands -3 23 £55,000 -15.38% 3
Bicester - 20 £45,000 -
Reading +4 16 £60,000 +6.66%
Surrey +12 15 £47,500 -
Cambridgeshire +19 12 £50,000 -0.99%
Peterborough +14 12 £50,000 -14.52%
Newbury +6 12 - -
Birmingham +5 12 £60,000 -7.69% 2
Scotland -22 12 £31,000 -17.33% 1
Basingstoke +17 11 £100,000 +110.52%
Edinburgh - 10 £31,000 - 1
Milton Keynes +17 7 £50,000 +11.11%
Warwickshire +14 7 £52,500 +32.07% 1
Buckinghamshire +8 7 £50,000 +11.11%
Warwick +10 6 £51,250 +109.18% 1
Bedfordshire -12 6 £25,000 -28.57%
South West -18 6 £30,000 -41.63% 2
Yorkshire -34 6 £47,500 -13.63%
West Sussex - 6 - -
Worthing - 6 - -
Bedford - 6 £25,000 -
Hertfordshire -2 5 £65,000 -23.52% 2

Customer Engagement
Top 30 Related IT Skills

For the 6 months to 17 April 2014, IT jobs within the UK citing Customer Engagement also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Customer Engagement.

1 163 (28.20%) Marketing
2 121 (20.93%) HTML
3 118 (20.42%) Finance
4 114 (19.72%) JavaScript
5 102 (17.65%) Microsoft
6 96 (16.61%) Degree
7 94 (16.26%) CSS
8 93 (16.09%) Web Services
9 82 (14.19%) E-Commerce
9 82 (14.19%) Project Management
10 77 (13.32%) .NET
10 77 (13.32%) Analytics
11 70 (12.11%) Product Management
12 68 (11.76%) Social Media
13 67 (11.59%) SQL
13 67 (11.59%) XML
14 65 (11.25%) HTML5
15 64 (11.07%) Service Management
16 62 (10.73%) ITIL
17 55 (9.52%) CRM
17 55 (9.52%) Java
17 55 (9.52%) Software Engineering
18 53 (9.17%) JSON
18 53 (9.17%) Telecoms
19 52 (9.00%) Scrum
20 48 (8.30%) Security Cleared
20 48 (8.30%) Agile Software Development
21 47 (8.13%) C#
22 46 (7.96%) SOA
23 45 (7.79%) SaaS

Customer Engagement
Top Related IT Skills by Category

For the 6 months to 17 April 2014, IT jobs within the UK citing Customer Engagement also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Customer Engagement. Up to 20 skills are shown per category.

Application Platforms
1 32 (5.54%) CMS
2 22 (3.81%) IIS
3 18 (3.11%) SharePoint
4 11 (1.90%) Umbraco
5 10 (1.73%) Sitecore CMS
6 8 (1.38%) Drupal
7 4 (0.69%) WordPress
8 3 (0.52%) Exchange Server 2007
8 3 (0.52%) MS Exchange
8 3 (0.52%) Exchange Server 2003
8 3 (0.52%) Node.js
8 3 (0.52%) Exchange Server 2013
8 3 (0.52%) Magnolia
9 2 (0.35%) SharePoint 2013
9 2 (0.35%) SAS
9 2 (0.35%) SharePoint 2010
9 2 (0.35%) Lync
10 1 (0.17%) Apache Solr
10 1 (0.17%) Blackberry Enterprise Server
10 1 (0.17%) FileNet
Applications
1 38 (6.57%) MS Excel
2 27 (4.67%) MS Office
3 9 (1.56%) MS Visio
4 8 (1.38%) Photoshop
4 8 (1.38%) MS PowerPoint
5 5 (0.87%) Adobe Illustrator
6 2 (0.35%) MS Project
6 2 (0.35%) SPSS
7 1 (0.17%) AutoCAD
7 1 (0.17%) FastStats
Business Applications
1 17 (2.94%) Remedy ITSM
2 16 (2.77%) Google Analytics
3 14 (2.42%) Magento
4 9 (1.56%) SiteCatalyst
5 7 (1.21%) Oracle EBS R12
6 4 (0.69%) Oracle Financials
7 2 (0.35%) Oracle 11i
7 2 (0.35%) SAP SD
7 2 (0.35%) Oracle iProcurement
7 2 (0.35%) Oracle General Ledger
7 2 (0.35%) Oracle Payables
7 2 (0.35%) Oracle Receivables
7 2 (0.35%) Oracle Assets
7 2 (0.35%) Oracle Internet Expenses
7 2 (0.35%) Oracle AGIS
8 1 (0.17%) WebTrends
8 1 (0.17%) SAP Oil and Gas
8 1 (0.17%) Dynamics CRM
8 1 (0.17%) SAP ERP
Cloud Services
1 45 (7.79%) SaaS
2 10 (1.73%) Cloud Computing
3 5 (0.87%) Microsoft Azure
4 3 (0.52%) PaaS
4 3 (0.52%) Heroku
5 1 (0.17%) IaaS
5 1 (0.17%) Amazon AWS
Communications & Networking
1 24 (4.15%) VPN
2 21 (3.63%) HTTP
3 19 (3.29%) LDAP
4 17 (2.94%) SSL
5 12 (2.08%) Firewall
6 9 (1.56%) Intranet
6 9 (1.56%) WAN
7 7 (1.21%) LAN
7 7 (1.21%) Internet
8 6 (1.04%) Wireless
9 5 (0.87%) DNS
10 4 (0.69%) VoLTE
11 3 (0.52%) DHCP
11 3 (0.52%) F5 BIG-IP LTM
11 3 (0.52%) Network Security
11 3 (0.52%) LTE
12 2 (0.35%) Wi-Fi
12 2 (0.35%) Extranet
12 2 (0.35%) PBX
12 2 (0.35%) Broadband
Database & Business Intelligence
1 38 (6.57%) MySQL
2 37 (6.40%) SQL Server
3 18 (3.11%) Relational Database
4 16 (2.77%) Data Warehouse
5 11 (1.90%) SQL Server 2008
5 11 (1.90%) Big Data
6 9 (1.56%) SQL Server Integration Services
6 9 (1.56%) Data Mining
7 6 (1.04%) SQL Server Reporting Services
7 6 (1.04%) QlikView
7 6 (1.04%) SQL Server 2005
8 5 (0.87%) SQL Server Analysis Services
8 5 (0.87%) MongoDB
9 4 (0.69%) NoSQL
9 4 (0.69%) Microsoft Analysis Services
9 4 (0.69%) PerformancePoint
9 4 (0.69%) OLTP
9 4 (0.69%) OLAP
10 3 (0.52%) PostgreSQL
11 2 (0.35%) Apache Cassandra
Development Applications
1 21 (3.63%) Eclipse
2 20 (3.46%) Introscope
2 20 (3.46%) Xcode
2 20 (3.46%) JUnit
2 20 (3.46%) PhoneGap
3 19 (3.29%) Git (software)
4 12 (2.08%) Selenium
5 9 (1.56%) Subversion
5 9 (1.56%) Dreamweaver
6 7 (1.21%) Axure RP
6 7 (1.21%) Visual Studio
7 3 (0.52%) AppScan
8 2 (0.35%) JIRA
8 2 (0.35%) QuickTest Pro
8 2 (0.35%) MSI
9 1 (0.17%) Team Foundation Server
General
1 163 (28.20%) Marketing
2 118 (20.42%) Finance
3 53 (9.17%) Telecoms
4 43 (7.44%) Retail
5 33 (5.71%) Publishing
5 33 (5.71%) Legal
6 28 (4.84%) Games
7 10 (1.73%) Back Office
8 9 (1.56%) German Language
9 8 (1.38%) Advertising
9 8 (1.38%) Banking
10 7 (1.21%) Spanish Language
11 6 (1.04%) Law
12 5 (0.87%) French Language
13 2 (0.35%) Italian Language
13 2 (0.35%) Manufacturing
13 2 (0.35%) Electronics
13 2 (0.35%) Billing
14 1 (0.17%) Interactive Media
14 1 (0.17%) Military
Job Titles
1 103 (17.82%) Developer
2 97 (16.78%) Consultant
3 76 (13.15%) Architect
4 51 (8.82%) Analyst
5 43 (7.44%) Product Manager
6 42 (7.27%) Senior Consultant
7 39 (6.75%) Business Analyst
8 38 (6.57%) Senior Manager
9 35 (6.06%) Senior Developer
9 35 (6.06%) Solutions Architect
10 28 (4.84%) Technical Consultant
11 21 (3.63%) Software Engineer
11 21 (3.63%) Java Consultant
12 20 (3.46%) Senior Java Consultant
13 19 (3.29%) Project Manager
14 18 (3.11%) Technical Architect
14 18 (3.11%) Senior Technical Consultant
15 17 (2.94%) Java Developer
15 17 (2.94%) Senior Software Engineer
15 17 (2.94%) Web Developer
Libraries, Frameworks & Software Standards
1 121 (20.93%) HTML
2 94 (16.26%) CSS
3 93 (16.09%) Web Services
4 77 (13.32%) .NET
5 67 (11.59%) XML
6 65 (11.25%) HTML5
7 53 (9.17%) JSON
8 41 (7.09%) ASP.NET
9 40 (6.92%) Ajax
10 38 (6.57%) CSS3
11 37 (6.40%) jQuery
12 32 (5.54%) SOAP
13 31 (5.36%) Spring
13 31 (5.36%) REST
14 29 (5.02%) XHTML
15 26 (4.50%) Java EE
16 20 (3.46%) Java SE
17 19 (3.29%) Backbone.js
18 16 (2.77%) Twitter Bootstrap
18 16 (2.77%) COM
Miscellaneous
1 68 (11.76%) Social Media
2 35 (6.06%) Enterprise Software
3 24 (4.15%) Management Information System
4 20 (3.46%) Digital Media
5 18 (3.11%) Mobile App
6 16 (2.77%) CMDB
7 15 (2.60%) Client/Server
8 12 (2.08%) W3C
9 11 (1.90%) Visualisation
10 9 (1.56%) Linked Data
10 9 (1.56%) Computer Science
10 9 (1.56%) Mathematics
11 7 (1.21%) Web 2.0
11 7 (1.21%) Artificial Intelligence
12 6 (1.04%) Statistics
12 6 (1.04%) Mobile Payment
13 5 (0.87%) Data Integration
14 4 (0.69%) Blog
14 4 (0.69%) Smartphone
14 4 (0.69%) Graphic Design
Operating Systems
1 41 (7.09%) Windows
2 36 (6.23%) Linux
3 28 (4.84%) UNIX
4 26 (4.50%) Android
5 24 (4.15%) Windows Server 2008
6 10 (1.73%) Windows 7
7 6 (1.04%) Apple iOS
7 6 (1.04%) Solaris
8 2 (0.35%) Windows 8
8 2 (0.35%) Windows Server 2003
9 1 (0.17%) VMS
Processes & Methodologies
1 82 (14.19%) E-Commerce
1 82 (14.19%) Project Management
2 77 (13.32%) Analytics
3 70 (12.11%) Product Management
4 64 (11.07%) Service Management
5 62 (10.73%) ITIL
6 55 (9.52%) CRM
6 55 (9.52%) Software Engineering
7 52 (9.00%) Scrum
8 48 (8.30%) Agile Software Development
9 46 (7.96%) SOA
10 43 (7.44%) Web Development
11 42 (7.27%) Service Delivery
12 38 (6.57%) MVC
13 32 (5.54%) OOP
14 31 (5.36%) Content Management
15 30 (5.19%) Business Development
15 30 (5.19%) SEO
16 29 (5.02%) Stakeholder Management
17 28 (4.84%) Business Intelligence
Programming Languages
1 114 (19.72%) JavaScript
2 67 (11.59%) SQL
3 55 (9.52%) Java
4 47 (8.13%) C#
5 33 (5.71%) PHP
6 26 (4.50%) C
7 23 (3.98%) Objective-C
8 20 (3.46%) ActionScript
9 10 (1.73%) Python
10 8 (1.38%) PHP5
11 4 (0.69%) Ruby
12 2 (0.35%) PowerShell
12 2 (0.35%) VBScript
12 2 (0.35%) ABAP
12 2 (0.35%) C++
12 2 (0.35%) PL/SQL
12 2 (0.35%) Perl
13 1 (0.17%) MATLAB
13 1 (0.17%) R
Qualifications
1 96 (16.61%) Degree
2 48 (8.30%) Security Cleared
3 16 (2.77%) SC Cleared
4 10 (1.73%) MCSE
4 10 (1.73%) Microsoft Certification
5 8 (1.38%) ISEB
6 5 (0.87%) PRINCE2 Certification
6 5 (0.87%) ITIL Certification
6 5 (0.87%) DV Cleared
7 4 (0.69%) MCP
8 3 (0.52%) Cisco Certification
8 3 (0.52%) CCNP
8 3 (0.52%) CCDA
8 3 (0.52%) CCSE
8 3 (0.52%) CBAP
9 2 (0.35%) PRINCE2 Practitioner
9 2 (0.35%) Chartered Engineer
9 2 (0.35%) MBCS
9 2 (0.35%) ISTQB
9 2 (0.35%) CISM
Quality Assurance & Compliance
1 26 (4.50%) QA
2 15 (2.60%) SLA
3 12 (2.08%) ISO 9001
3 12 (2.08%) COBIT
4 4 (0.69%) PCI DSS
5 3 (0.52%) Sarbanes-Oxley
6 2 (0.35%) TickIT
6 2 (0.35%) ISO/IEC 27001
System Software
1 18 (3.11%) VMware Infrastructure
2 12 (2.08%) Hyper-V
3 10 (1.73%) Active Directory
4 3 (0.52%) ISA Server
4 3 (0.52%) VMware ESXi
5 2 (0.35%) VMware ESX
5 2 (0.35%) Microsoft App-V
6 1 (0.17%) vCloud
6 1 (0.17%) vSphere
Systems Management
1 16 (2.77%) HP UCMDB
2 15 (2.60%) SCCM
3 8 (1.38%) SCOM
4 3 (0.52%) ARCserve
5 2 (0.35%) Systems Management Server (SMS)
6 1 (0.17%) Tivoli
6 1 (0.17%) Opscode Chef
6 1 (0.17%) Capistrano
6 1 (0.17%) Puppet
Vendors
1 102 (17.65%) Microsoft
2 29 (5.02%) Oracle
3 26 (4.50%) Adobe
3 26 (4.50%) BT
4 25 (4.33%) Google
5 22 (3.81%) HP
6 21 (3.63%) ServiceNow
7 20 (3.46%) Splunk
7 20 (3.46%) Perforce
8 18 (3.11%) VMware
8 18 (3.11%) BMC
9 17 (2.94%) Remedy
10 16 (2.77%) CA
10 16 (2.77%) SAP
11 13 (2.25%) Salesforce.com
12 11 (1.90%) Sitecore
13 10 (1.73%) Omniture
13 10 (1.73%) Twitter
14 9 (1.56%) Capita
15 8 (1.38%) Open Text
Hertfordshire
Vadis People
Salary: £35000 to £40000 per annum - plus benefits
Posted: 4 hours ago
London
HP
Posted: 20 hours ago
City of London
Mason Frank
Salary: £60000 - £70000 per annum + Bonus & Benefits
Posted: 2 days ago
Southampton, Hampshire
Novate IT Ltd
Salary: £55000 - £60000 per annum + car + bonus + benefits
Posted: 2 days ago
Bristol, Avon
Aximis (West) Limited
Salary: Up to £60K basic + 5K Car Allow + Excellent bonus and Benefits
Posted: 3 days ago
Birmingham, West Midlands (County)
Aximis (West) Limited
Salary: Up to £60K basic + 5K Car Allow + Excellent bonus and Benefits
Posted: 3 days ago
Bracknell, Berkshire
Aximis (West) Limited
Salary: Up to £60K basic + 5K Car Allow + Excellent bonus and Benefits
Posted: 3 days ago
London
Aximis (West) Limited
Salary: Up to £60K basic + 5K Car Allow + Excellent bonus and Benefits
Posted: 3 days ago
Manchester, Lancashire
Aximis (West) Limited
Salary: Up to £60K basic + 5K Car Allow + Excellent bonus and Benefits
Posted: 3 days ago
Birmingham, West Midlands (County)
Global Technology Solutions Ltd
Salary: £55000 - £70000 per annum + car allow+20%bonus+ben
Posted: 5 days ago
London
Age UK
Salary: From £26,000 to £28,000 per annum
Posted: 6 days ago
London
Age UK
Posted: 6 days ago
London
Hydrogen Group
Salary: £50000.00 - £60000.00 per annum
Posted: 6 days ago
London
Macmillan Science and Education
Salary: Competitive
Posted: 8 days ago
Leicester
De Montfort University
Salary: £31,644 - £34,565 per annum
Posted: 9 days ago
Watford, Hertfordshire
Pitney Bowes Software Ltd
Salary: Competitive salary
Posted: 9 days ago
London
ComputaCenter
Salary: Competitive
Posted: 12 days ago
Leicester, Leicestershire
De Montfort University
Posted: 15 days ago
Portsmouth, Hampshire
BELL MICROSYSTEMS LTD
Salary: Up to £25,000 per annum + bens
Posted: 21 days ago