The table below looks at the statistics for Customer Engagement skills in IT jobs advertised across the UK. Included is a guide to the salaries offered in IT jobs that have cited Customer Engagement over the 3 months to 23 January 2017 with a comparison to the same period over the previous 2 years.

3 months to
23 Jan 2017
Same period 2016 Same period 2015
Customer Engagement
UK
Rank 504 564 575
Rank change year-on-year
+60 +11
Permanent jobs citing Customer Engagement 375 385 393
As % of all permanent IT jobs located in the UK 0.44% 0.39% 0.37%
As % of the Processes & Methodologies category 0.50% 0.44% 0.43%
Number of salaries quoted 249 312 276
Median salary £55,000 £54,400 £55,000
Median salary % change year-on-year
+1.10% -1.09%
90% offered a salary of more than £33,581 £35,000 £30,000
10% offered a salary of more than £87,500 £90,000 £80,000
UK excluding London median salary £55,000 £52,500 £60,000
% change year-on-year
+4.76% -12.50%

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised across the UK.

Processes & Methodologies Category
UK
Permanent IT job ads with a match in the
Processes & Methodologies category
74290 86752 90655
As % of all permanent IT jobs located in the UK 88.11% 87.71% 86.06%
Number of salaries quoted 61217 72076 74747
Median salary £50,000 £50,000 £47,500
Median salary % change year-on-year
- +5.26%
90% offered a salary of more than £32,500 £32,500 £31,000
10% offered a salary of more than £77,000 £72,500 £75,000
UK excluding London median salary £45,000 £45,000 £42,500
% change year-on-year
- +5.88%

Customer Engagement
Jobs Demand Trend

The demand trend of job ads citing Customer Engagement as a proportion of all IT jobs with a match in the Processes & Methodologies category.

Customer Engagement Jobs Demand Trend in the UK

Customer Engagement
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Customer Engagement within the UK.

Customer Engagement Salary Trend in the UK

Customer Engagement
Salary Histogram

This chart provides a salary histogram for IT jobs citing Customer Engagement over the 3 months to 23 January 2017 within the UK.

Customer Engagement Salary Histogram in the UK

Customer Engagement
Top 30 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Customer Engagement within the UK over the 3 months to 23 January 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +82 343 £55,000 - 64
London +38 100 £67,500 +3.84% 19
South East +38 84 £52,500 +5.00% 8
Berkshire +16 39 £70,000 +27.27% 3
West Midlands -8 30 £52,500 -4.54% 6
East of England +33 28 £55,000 +22.22% 6
Cambridgeshire +20 25 £67,500 +107.69% 4
Reading +25 24 £80,000 +48.14% 3
Leeds +43 20 £40,000 +14.28% 2
West Yorkshire +34 20 £40,000 - 3
Yorkshire +29 20 £40,000 - 3
Hampshire +14 20 £50,000 +25.00% 3
North West -11 18 £41,000 -21.90% 9
Scotland +26 17 £72,500 +45.00% 2
East Midlands +18 17 £80,000 +52.38% 5
Birmingham +1 17 £43,600 -12.80% 4
Cambridge +10 14 £80,000 +146.15% 4
South West +14 12 £43,750 -20.45% 6
Manchester -18 12 £41,000 -15.46% 3
Glasgow +25 11 £72,500 +45.00%
Tyne and Wear - 11 £80,000 - 1
North East - 11 £80,000 - 1
Newcastle upon Tyne - 11 £80,000 - 1
Derbyshire - 10 £85,000 - 3
Derby - 10 £85,000 - 3
Peterborough - 10 - -
City of London +19 9 £53,750 -10.41% 2
Coventry +18 9 £53,750 +7.50%
Farnborough -2 8 £50,000 +66.66%
Bristol +3 7 £53,750 +2.38% 2

Customer Engagement
Top 30 Related IT Skills

For the 6 months to 23 January 2017, IT jobs citing Customer Engagement also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads with a requirement for Customer Engagement.

1 175 (23.03%) Degree
2 171 (22.50%) Finance
2 171 (22.50%) Marketing
3 163 (21.45%) CRM
4 154 (20.26%) Presales
5 146 (19.21%) SQL
6 119 (15.66%) Agile Software Development
6 119 (15.66%) Analytics
7 116 (15.26%) MS Excel
8 110 (14.47%) Project Management
9 99 (13.03%) Business Development
10 98 (12.89%) ITIL
10 98 (12.89%) Microsoft
11 95 (12.50%) SQL Server
12 94 (12.37%) IBM
12 94 (12.37%) Software Engineering
13 92 (12.11%) Analytical Skills
13 92 (12.11%) Microsoft Azure
14 90 (11.84%) Computer Science
15 89 (11.71%) Retail
16 80 (10.53%) HP
16 80 (10.53%) Oracle
17 77 (10.13%) VMware
18 75 (9.87%) Amazon AWS
19 74 (9.74%) Cisco
20 70 (9.21%) Continuous Improvement
21 69 (9.08%) PRINCE2
22 68 (8.95%) Business Intelligence
23 67 (8.82%) Data Centre
24 66 (8.68%) Line Management

Customer Engagement
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 30 (3.95%) SharePoint
2 13 (1.71%) Elasticsearch
3 11 (1.45%) JBoss
4 10 (1.32%) Apache
4 10 (1.32%) SharePoint 2010
5 9 (1.18%) Skype for Business
6 8 (1.05%) ArcGIS
6 8 (1.05%) SAS
7 7 (0.92%) Adobe Experience Manager
7 7 (0.92%) CMS
7 7 (0.92%) MS Exchange
7 7 (0.92%) SharePoint 2013
8 6 (0.79%) Mule
8 6 (0.79%) nginx
9 5 (0.66%) BizTalk Server
9 5 (0.66%) Oracle SOA Suite
10 3 (0.39%) Apache Spark
10 3 (0.39%) Confluence
10 3 (0.39%) Tomcat
10 3 (0.39%) WebSphere
Applications
1 116 (15.26%) MS Excel
2 25 (3.29%) MS Visio
3 21 (2.76%) MS Office
4 18 (2.37%) MS PowerPoint
5 7 (0.92%) MS Project
6 2 (0.26%) InVision
6 2 (0.26%) SPSS
Business Applications
1 41 (5.39%) SAP CRM
2 8 (1.05%) SAP Oil and Gas
2 8 (1.05%) WebTrends
3 5 (0.66%) Adobe Campaign
3 5 (0.66%) FastStats
3 5 (0.66%) SAP ERP
4 4 (0.53%) Data Workbench
4 4 (0.53%) Dynamics CRM
5 3 (0.39%) Dynamics AX
6 2 (0.26%) Dynamics NAV
6 2 (0.26%) FastStats PeopleStage
6 2 (0.26%) HFM
6 2 (0.26%) Hyperion Enterprise
6 2 (0.26%) Remedy ITSM
6 2 (0.26%) SAP Business One
6 2 (0.26%) Unica
6 2 (0.26%) Unit4 Business World
7 1 (0.13%) Oracle Applications
7 1 (0.13%) SAP FI
7 1 (0.13%) SAP HR
Cloud Services
1 92 (12.11%) Microsoft Azure
2 75 (9.87%) Amazon AWS
3 62 (8.16%) Amazon EC2
4 54 (7.11%) PaaS
5 51 (6.71%) IaaS
6 32 (4.21%) SaaS
7 27 (3.55%) Google Analytics
7 27 (3.55%) Office 365
8 19 (2.50%) Cloud Computing
9 15 (1.97%) Amazon S3
10 9 (1.18%) GitHub
11 6 (0.79%) Amazon EMR
12 5 (0.66%) AWS CloudFormation
13 4 (0.53%) Silverpop
13 4 (0.53%) Virtual Private Cloud
14 3 (0.39%) Veeva
15 2 (0.26%) AWS Lambda
15 2 (0.26%) FinancialForce.com
15 2 (0.26%) IBM Cloud
15 2 (0.26%) iPaaS
Communications & Networking
1 41 (5.39%) Internet
2 20 (2.63%) DNS
2 20 (2.63%) Firewall
3 19 (2.50%) VoIP
4 17 (2.24%) NAS
4 17 (2.24%) SAN
5 15 (1.97%) Unified Communications
6 14 (1.84%) LAN
6 14 (1.84%) VPN
7 12 (1.58%) 3G
7 12 (1.58%) 4G
7 12 (1.58%) 5G
7 12 (1.58%) NGN
7 12 (1.58%) Radio Access Network
7 12 (1.58%) VoLTE
8 11 (1.45%) MPLS
8 11 (1.45%) Skype
9 10 (1.32%) TCP/IP
9 10 (1.32%) Value-Added Service
9 10 (1.32%) Wireless
Database & Business Intelligence
1 95 (12.50%) SQL Server
2 54 (7.11%) Big Data
2 54 (7.11%) MySQL
3 46 (6.05%) DB2
4 41 (5.39%) SAP HANA
5 36 (4.74%) Data Warehouse
6 19 (2.50%) Hadoop
6 19 (2.50%) NoSQL
7 18 (2.37%) Power BI
8 16 (2.11%) QlikView
9 14 (1.84%) Amazon Redshift
10 13 (1.71%) Relational Database
10 13 (1.71%) SQL Server 2008
11 8 (1.05%) GIS
11 8 (1.05%) RDBMS
11 8 (1.05%) Spotfire
12 6 (0.79%) Crystal Reports
12 6 (0.79%) Oracle Reports
12 6 (0.79%) PerformancePoint
12 6 (0.79%) SQL Server Reporting Services
Development Applications
1 16 (2.11%) Git (software)
2 15 (1.97%) Team Foundation Server
3 9 (1.18%) Selenium
4 7 (0.92%) Cucumber
4 7 (0.92%) gulp
4 7 (0.92%) Subversion
5 5 (0.66%) JIRA
6 4 (0.53%) Grunt
6 4 (0.53%) Jasmine
6 4 (0.53%) Karma Test Runner
6 4 (0.53%) Mocha
6 4 (0.53%) Sinon.JS
6 4 (0.53%) WebDriver
7 3 (0.39%) Bower
7 3 (0.39%) Concordion
7 3 (0.39%) FitNesse
7 3 (0.39%) Jenkins
7 3 (0.39%) SoapUI
8 2 (0.26%) Axure RP
8 2 (0.26%) Balsamiq Mockups
General
1 171 (22.50%) Finance
1 171 (22.50%) Marketing
2 89 (11.71%) Retail
3 66 (8.68%) Telecoms
4 58 (7.63%) Publishing
5 35 (4.61%) Banking
6 27 (3.55%) Mandarin Language
7 26 (3.42%) Electronics
8 25 (3.29%) Spanish Language
9 15 (1.97%) Advertising
10 14 (1.84%) Billing
10 14 (1.84%) Legal
10 14 (1.84%) Manufacturing
11 11 (1.45%) Pharmaceutical
12 10 (1.32%) Back Office
13 6 (0.79%) Law
14 4 (0.53%) French Language
14 4 (0.53%) Games
15 3 (0.39%) Japanese Language
15 3 (0.39%) Portuguese Language
Job Titles
1 173 (22.76%) Consultant
2 128 (16.84%) Architect
3 98 (12.89%) Solutions Architect
4 86 (11.32%) Analyst
5 72 (9.47%) Senior Consultant
6 61 (8.03%) Project Manager
7 45 (5.92%) Developer
8 43 (5.66%) SAP Consultant
9 42 (5.53%) Cloud Consultant
9 42 (5.53%) Senior SAP Consultant
10 40 (5.26%) CRM Consultant
10 40 (5.26%) SAP CRM Consultant
10 40 (5.26%) Senior SAP CRM Consultant
11 29 (3.82%) Product Manager
12 22 (2.89%) Senior Analyst
12 22 (2.89%) Technical Consultant
13 18 (2.37%) Administrator
13 18 (2.37%) IT Manager
14 17 (2.24%) Business Analyst
15 16 (2.11%) Senior Developer
Libraries, Frameworks & Software Standards
1 38 (5.00%) HTML
2 29 (3.82%) CSS
3 28 (3.68%) .NET
4 18 (2.37%) HTML5
5 16 (2.11%) jQuery
5 16 (2.11%) Web Services
6 13 (1.71%) ASP.NET
6 13 (1.71%) XML
7 12 (1.58%) RESTful
8 11 (1.45%) AngularJS
8 11 (1.45%) Spring
9 10 (1.32%) REST
9 10 (1.32%) SOAP
10 9 (1.18%) J2EE
10 9 (1.18%) Node.js
11 8 (1.05%) Hibernate
11 8 (1.05%) JSON
11 8 (1.05%) Middleware
12 7 (0.92%) CSS3
13 6 (0.79%) JBoss Seam
Miscellaneous
1 92 (12.11%) Analytical Skills
2 90 (11.84%) Computer Science
3 67 (8.82%) Data Centre
4 45 (5.92%) CMDB
5 42 (5.53%) User Experience
6 29 (3.82%) Management Information System
7 27 (3.55%) Enterprise Software
8 23 (3.03%) Economics
9 20 (2.63%) Internet of Things
10 16 (2.11%) Mathematics
11 14 (1.84%) e-Learning
11 14 (1.84%) Virtual Team
12 12 (1.58%) IPTV
12 12 (1.58%) Physics
13 10 (1.32%) Data Extraction
13 10 (1.32%) Mobile App
13 10 (1.32%) Visualisation
14 8 (1.05%) iPad
15 7 (0.92%) Fintech
15 7 (0.92%) Public Cloud
Operating Systems
1 42 (5.53%) Windows
2 37 (4.87%) Linux
3 20 (2.63%) Unix
4 13 (1.71%) Windows 7
5 10 (1.32%) Windows 10
5 10 (1.32%) Windows 8
6 9 (1.18%) Windows Server
7 7 (0.92%) Windows Server 2008
8 4 (0.53%) CentOS
8 4 (0.53%) Windows Server 2012
9 2 (0.26%) Android
9 2 (0.26%) Apple iOS
9 2 (0.26%) Debian
9 2 (0.26%) Solaris
10 1 (0.13%) AIX
10 1 (0.13%) HPUX
10 1 (0.13%) Mac OS X
10 1 (0.13%) Red Hat Enterprise Linux
10 1 (0.13%) SUSE
Processes & Methodologies
1 163 (21.45%) CRM
2 154 (20.26%) Presales
3 119 (15.66%) Agile Software Development
3 119 (15.66%) Analytics
4 110 (14.47%) Project Management
5 99 (13.03%) Business Development
6 98 (12.89%) ITIL
7 94 (12.37%) Software Engineering
8 70 (9.21%) Continuous Improvement
9 69 (9.08%) PRINCE2
10 68 (8.95%) Business Intelligence
11 66 (8.68%) Line Management
12 59 (7.76%) Service Delivery
13 58 (7.63%) Technical Architecture
14 55 (7.24%) Service Management
14 55 (7.24%) TOGAF
15 54 (7.11%) Change Management
15 54 (7.11%) ITIL V3
15 54 (7.11%) Release Management
15 54 (7.11%) Stakeholder Management
Programming Languages
1 146 (19.21%) SQL
2 43 (5.66%) Java
3 42 (5.53%) JavaScript
4 37 (4.87%) PowerShell
5 26 (3.42%) C#
6 23 (3.03%) Python
6 23 (3.03%) R
7 16 (2.11%) Ruby
8 14 (1.84%) T-SQL
9 12 (1.58%) C
10 9 (1.18%) Perl
11 7 (0.92%) Bash Shell
11 7 (0.92%) PHP
11 7 (0.92%) PL/SQL
11 7 (0.92%) VB
12 6 (0.79%) Groovy
13 5 (0.66%) Shell Script
14 4 (0.53%) Scala
15 3 (0.39%) VBA
16 2 (0.26%) C++
Qualifications
1 175 (23.03%) Degree
2 62 (8.16%) ISEB
3 56 (7.37%) PMP
4 53 (6.97%) PMI Certification
5 26 (3.42%) MBA
6 16 (2.11%) Cisco Certification
7 9 (1.18%) CCNP
8 7 (0.92%) CISSP
8 7 (0.92%) PRINCE2 Certification
9 6 (0.79%) CCNA
9 6 (0.79%) ITIL Certification
9 6 (0.79%) Microsoft Certification
9 6 (0.79%) Security Cleared
10 5 (0.66%) HNC
10 5 (0.66%) SC Cleared
11 4 (0.53%) ACCA
11 4 (0.53%) CCDA
11 4 (0.53%) Postgraduate
12 3 (0.39%) GIAC
12 3 (0.39%) SSCP
Quality Assurance & Compliance
1 43 (5.66%) QA
2 40 (5.26%) SLA
3 22 (2.89%) ISO/IEC 27001
4 14 (1.84%) PCI DSS
5 6 (0.79%) Data Quality
6 3 (0.39%) COBIT
6 3 (0.39%) HMG Security Policy Framework
6 3 (0.39%) SEPA
7 2 (0.26%) GCP
8 1 (0.13%) GDPR
8 1 (0.13%) ISO 14000
8 1 (0.13%) NEBOSH
System Software
1 57 (7.50%) VMware Infrastructure
2 43 (5.66%) Virtual Machines
3 14 (1.84%) VMware ESX
4 13 (1.71%) Microsoft App-V
4 13 (1.71%) VMware ESXi
5 7 (0.92%) Active Directory
6 6 (0.79%) Docker
7 4 (0.53%) vSphere
7 4 (0.53%) XenApp
8 3 (0.39%) Hyper-V
9 2 (0.26%) iptables
9 2 (0.26%) vCloud
10 1 (0.13%) SRDF
10 1 (0.13%) Virtual Desktop
10 1 (0.13%) XenDesktop
10 1 (0.13%) XenServer
Systems Management
1 43 (5.66%) SCVMM
2 17 (2.24%) SCCM
3 14 (1.84%) SCOM
4 13 (1.71%) Microsoft Intune
5 12 (1.58%) Puppet
6 11 (1.45%) Opscode Chef
7 5 (0.66%) FortiGate
7 5 (0.66%) HP Quality Center
8 4 (0.53%) EMC NetWorker
8 4 (0.53%) McAfee ePO
9 3 (0.39%) Cisco CUCM
9 3 (0.39%) Cisco UCCX
10 2 (0.26%) Aspera SmartTrack
10 2 (0.26%) CFEngine
10 2 (0.26%) HAProxy
10 2 (0.26%) HP UCMDB
10 2 (0.26%) Symantec Enterprise Vault
10 2 (0.26%) Systems Management Server (SMS)
11 1 (0.13%) Nagios
11 1 (0.13%) Netcool
Vendors
1 98 (12.89%) Microsoft
2 94 (12.37%) IBM
3 80 (10.53%) HP
3 80 (10.53%) Oracle
4 77 (10.13%) VMware
5 74 (9.74%) Cisco
6 63 (8.29%) SAP
7 54 (7.11%) EMC
8 50 (6.58%) NetApp
9 49 (6.45%) CheckPoint
9 49 (6.45%) Citrix
10 45 (5.92%) BMC
10 45 (5.92%) Juniper
11 39 (5.13%) Google
12 31 (4.08%) Tableau
13 22 (2.89%) Adobe
14 18 (2.37%) Salesforce.com
15 13 (1.71%) Hyperion
15 13 (1.71%) Remedy
16 11 (1.45%) hybris
London
Big Wednesday Digital Ltd
Salary: £713.49 - £839.40 per month + negotiable
Posted: Yesterday
London
Big Wednesday Digital Ltd
Salary: Negotiable
Posted: 15 hours ago
Milton Keynes, Buckinghamshire
ninesharp
Salary: £55000 - £60000 per annum + excellent benefits
Posted: 14 hours ago
Central London / West End
Millshill Recruitment Ltd
Salary: £40000 - £60000 per annum + Utilisation Bonus + Annual Bonus
Posted: 21 hours ago
London
Big Wednesday Digital Ltd
Salary: Negotiable
Posted: 15 hours ago
Edinburgh, Midlothian
ECM Selection
Salary: to £40k DOE + top bens
Posted: 17 hours ago
Leeds, West Yorkshire
onezeero.
Salary: £30000 - £40000 per annum + Pension + Bonus + FlexiTime
Posted: 14 hours ago
London
Big Wednesday Digital Ltd
Salary: Negotiable
Posted: Yesterday
London
Big Wednesday Digital Ltd
Salary: negotiable
Posted: 16 hours ago
London
Big Wednesday Digital Ltd
Salary: £35000 - £85000 per annum + Negotiable
Posted: 15 hours ago
Birmingham, West Midlands (County)
EXCELerate
Salary: Up to £50,000 per annum Bonus, Health, Life + Pension
Posted: 15 hours ago
London
Big Wednesday Digital Ltd
Salary: negotiable
Posted: 16 hours ago
Leicester, Leicestershire
Searchability
Salary: £30000 - £40000 per annum
Posted: Yesterday
Basingstoke, Hampshire
Resource Group
Salary: £35-45K + Benefits
Posted: 3 days ago
Cardiff, South Glamorgan
Opus Recruitment Solutions Ltd
Salary: £40000 - £65000 per annum, Benefits Bonus + Benefits
Posted: 4 days ago
South West London
Opilio Recruitment
Salary: From £55,000 to £70,000 per annum
Posted: 3 days ago
Leicester, Leicestershire
Searchability
Salary: £30000 - £40000 per annum
Posted: Yesterday
Bury, Lancashire
Searchability
Salary: £35000 - £50000 per annum
Posted: 3 days ago
London
Redrock Consulting Ltd
Salary: £30000 - £40000 per annum
Posted: 3 days ago
Hemel Hempstead, Hertfordshire
Stafford-Sharp Associates
Salary: £30000 - £60000 per annum
Posted: 3 days ago
Fife
Search Consultancy
Posted: 6 days ago
Cambridge, Cambridgeshire
Empiric.com
Salary: From £50,000 to £55,000 per annum
Posted: 6 days ago
London
ISL
Salary: £65000 per annum + 5% Bonus
Posted: 3 days ago
Reading, Berkshire
EXCELerate
Salary: Up to £60,000 per annum + Bonus, Car allowance, Health, Pension
Posted: 5 days ago
Leeds, West Yorkshire
ninesharp
Salary: £50000 - £60000 per annum + Bonus, Pension etc.
Posted: 4 days ago
Telford, Shropshire
Haybrook IT Resourcing Ltd
Salary: Competitive
Posted: 3 days ago
Bristol, Avon
Haybrook IT Resourcing Ltd
Salary: Competitive
Posted: 3 days ago
Portsmouth, Hampshire
Haybrook IT Resourcing Ltd
Salary: Competitive
Posted: 3 days ago
Bournemouth, Dorset
Haybrook IT Resourcing Ltd
Salary: Competitive
Posted: 3 days ago
Newcastle Upon Tyne, Tyne and Wear
Accenture
Salary: Competitive
Posted: 15 hours ago