The table below looks at the statistics for Customer Engagement skills in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Customer Engagement over the 3 months to 18 September 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
18 Sep 2014
Same period 2013 Same period 2012
Customer Engagement
Rank 645 632 710
Rank change year-on-year
-13 +78
Permanent jobs citing Customer Engagement 264 233 183
As % of all permanent IT jobs located in the UK 0.23% 0.22% 0.16%
As % of the Processes & Methodologies category 0.28% 0.27% 0.20%
Number of salaries quoted 157 172 134
Average salary £52,000 £50,000 £57,500
Average salary % change year-on-year
+4.00% -13.04%
90% offered a salary of more than £34,388 £30,300 £34,650
10% offered a salary of more than £81,400 £67,500 £80,000
UK excluding London average salary £45,500 £47,500 £52,500
% change year-on-year
-4.21% -9.52%

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised across the UK.

Processes & Methodologies Category
UK
Permanent IT job ads with a match in the
Processes & Methodologies category
93666 85404 91608
As % of all permanent IT jobs located in the UK 81.98% 81.22% 79.07%
Number of salaries quoted 74832 70100 77443
Average salary £47,500 £47,500 £46,000
Average salary % change year-on-year
- +3.26%
90% offered a salary of more than £30,500 £30,000 £30,000
10% offered a salary of more than £72,500 £72,500 £72,500
UK excluding London average salary £42,500 £41,500 £40,000
% change year-on-year
+2.40% +3.75%

Customer Engagement
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing Customer Engagement within the UK as a proportion of the total demand within the Processes & Methodologies category.

Customer Engagement Jobs Demand Trend in the UK

Customer Engagement
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Customer Engagement within the UK.

Customer Engagement Salary Trend in the UK

Customer Engagement
Salary Histogram

This chart provides a salary histogram for IT jobs citing Customer Engagement over the 3 months to 18 September 2014 within the UK.

Customer Engagement Salary Histogram in the UK

Customer Engagement
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Customer Engagement within the UK over the 3 months to 18 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -25 243 £52,500 +5.00% 52
London -16 116 £60,000 +14.28% 26
South East -17 47 £52,500 -8.69% 9
North West +5 34 £30,500 -23.75% 3
City of London +3 27 £48,750 +7.14% 4
Manchester 0 19 £30,500 -23.75% 2
Surrey -4 17 £43,500 -30.40% 3
Cheshire -4 15 - - 1
West Midlands -18 15 £34,125 -37.95% 1
Crewe - 15 - - 1
Berkshire -13 13 £85,000 +30.76% 3
East of England -46 9 £52,500 +19.31% 3
South West -22 8 £50,000 +38.88% 6
Birmingham +6 7 £32,375 -61.91% 1
East Midlands -8 7 £46,250 +12.12% 3
Scotland -17 7 £39,000 -13.33% 2
Warwickshire - 6 £37,500 -
Buckinghamshire -9 5 £37,500 -34.78% 1
Milton Keynes -14 5 £37,500 -34.78% 1
Reading - 5 £90,000 - 2
Warwick - 5 £37,500 -
Oxfordshire - 5 £50,000 -
Bedfordshire -13 4 £52,500 +47.88% 1
Edinburgh -14 4 £39,000 -13.33%
Hampshire -21 4 £52,500 +43.83% 1
North East - 4 £55,000 -
Luton - 4 £52,500 -
South Wales +3 3 £45,500 +46.77%
Wales +3 3 £45,500 +46.77%
Yorkshire -34 3 £50,000 +33.33%

Customer Engagement
Top 30 Related IT Skills

For the 6 months to 18 September 2014, IT jobs within the UK citing Customer Engagement also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Customer Engagement.

1 214 (37.22%) Marketing
2 134 (23.30%) Finance
3 126 (21.91%) Degree
4 100 (17.39%) Retail
5 98 (17.04%) Agile Software Development
6 82 (14.26%) Project Management
6 82 (14.26%) E-Commerce
7 81 (14.09%) Analytics
8 71 (12.35%) HTML
8 71 (12.35%) Microsoft
9 68 (11.83%) CRM
10 61 (10.61%) JavaScript
10 61 (10.61%) Analytical Skills
11 59 (10.26%) Security Cleared
12 58 (10.09%) CSS
13 57 (9.91%) Windows
14 54 (9.39%) Telecoms
15 49 (8.52%) Service Delivery
15 49 (8.52%) Java
15 49 (8.52%) Coaching
15 49 (8.52%) Social Media
16 48 (8.35%) Web Services
17 45 (7.83%) .NET
17 45 (7.83%) ITIL
17 45 (7.83%) Service Management
18 44 (7.65%) Business Development
19 43 (7.48%) Legal
20 42 (7.30%) SQL
20 42 (7.30%) SQL Server
21 41 (7.13%) Scrum

Customer Engagement
Top Related IT Skills by Category

For the 6 months to 18 September 2014, IT jobs within the UK citing Customer Engagement also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Customer Engagement. Up to 20 skills are shown per category.

Application Platforms
1 39 (6.78%) CMS
2 19 (3.30%) SharePoint
3 15 (2.61%) WordPress
4 11 (1.91%) IIS
5 8 (1.39%) Drupal
5 8 (1.39%) SharePoint 2013
6 6 (1.04%) MS Exchange
7 4 (0.70%) Exchange Server 2007
7 4 (0.70%) Exchange Server 2003
7 4 (0.70%) Magnolia
7 4 (0.70%) Exchange Server 2013
8 3 (0.52%) SAS
8 3 (0.52%) Apache
9 2 (0.35%) GlassFish
9 2 (0.35%) Node.js
9 2 (0.35%) Lync
9 2 (0.35%) SharePoint 2010
10 1 (0.17%) nginx
10 1 (0.17%) Blackberry Enterprise Server
10 1 (0.17%) Tomcat
Applications
1 37 (6.43%) MS Excel
2 14 (2.43%) MS Office
3 10 (1.74%) MS PowerPoint
4 7 (1.22%) MS Visio
5 3 (0.52%) FastStats
6 2 (0.35%) Photoshop
7 1 (0.17%) MS Project
7 1 (0.17%) InfoPath
Business Applications
1 27 (4.70%) Magento
2 14 (2.43%) Dynamics CRM
3 11 (1.91%) Google Analytics
4 5 (0.87%) Oracle EBS R12
4 5 (0.87%) SiteCatalyst
4 5 (0.87%) Oracle CRM
4 5 (0.87%) Oracle Applications
5 4 (0.70%) WebTrends
6 3 (0.52%) SAP HR
6 3 (0.52%) PeopleSoft HRMS
7 2 (0.35%) Remedy ITSM
8 1 (0.17%) SAP SD
Cloud Services
1 26 (4.52%) SaaS
2 7 (1.22%) Microsoft Azure
3 6 (1.04%) Cloud Computing
4 4 (0.70%) Heroku
4 4 (0.70%) IaaS
5 3 (0.52%) Amazon AWS
6 2 (0.35%) PaaS
Communications & Networking
1 16 (2.78%) Wireless
2 14 (2.43%) Firewall
3 10 (1.74%) Network Security
4 9 (1.57%) DNS
4 9 (1.57%) DHCP
4 9 (1.57%) HTTP
5 8 (1.39%) VPN
6 6 (1.04%) Internet
7 5 (0.87%) Wi-Fi
8 4 (0.70%) SSL
8 4 (0.70%) WAN
8 4 (0.70%) Cisco ASA
8 4 (0.70%) F5 BIG-IP LTM
8 4 (0.70%) F5 BIG-IP GTM
9 3 (0.52%) LTE
9 3 (0.52%) Unified Communications
9 3 (0.52%) SAN
9 3 (0.52%) Intranet
10 2 (0.35%) LDAP
10 2 (0.35%) LAN
Database & Business Intelligence
1 42 (7.30%) SQL Server
2 29 (5.04%) MySQL
3 20 (3.48%) Data Mining
4 17 (2.96%) SQL Server Integration Services
5 10 (1.74%) MongoDB
6 7 (1.22%) Data Warehouse
7 6 (1.04%) DTS
7 6 (1.04%) PostgreSQL
8 5 (0.87%) SQL Server 2008
8 5 (0.87%) Apache Cassandra
8 5 (0.87%) NoSQL
8 5 (0.87%) MS Access
8 5 (0.87%) SQL Server Reporting Services
8 5 (0.87%) QlikView
9 3 (0.52%) SQLite
10 2 (0.35%) SQL Server Analysis Services
10 2 (0.35%) Relational Database
10 2 (0.35%) Big Data
10 2 (0.35%) Oracle Database
11 1 (0.17%) SQL Server 2012
Development Applications
1 14 (2.43%) Hudson
2 12 (2.09%) Selenium
2 12 (2.09%) Team Foundation Server
3 10 (1.74%) Jenkins
4 7 (1.22%) Git (software)
5 5 (0.87%) SoapUI
5 5 (0.87%) Subversion
6 4 (0.70%) Visual Studio
7 3 (0.52%) Behat
7 3 (0.52%) PHPUnit
7 3 (0.52%) Xcode
7 3 (0.52%) Dreamweaver
7 3 (0.52%) JIRA
8 1 (0.17%) TeamCity
8 1 (0.17%) RSpec
8 1 (0.17%) Cucumber
8 1 (0.17%) Introscope
8 1 (0.17%) MSI
8 1 (0.17%) InstallShield
8 1 (0.17%) Eclipse
General
1 214 (37.22%) Marketing
2 134 (23.30%) Finance
3 100 (17.39%) Retail
4 54 (9.39%) Telecoms
5 43 (7.48%) Legal
6 16 (2.78%) Publishing
7 15 (2.61%) Advertising
8 14 (2.43%) French Language
8 14 (2.43%) Financial Institution
9 12 (2.09%) Banking
10 11 (1.91%) Law
11 10 (1.74%) German Language
12 8 (1.39%) Electronics
13 6 (1.04%) Spanish Language
13 6 (1.04%) Games
14 5 (0.87%) Billing
14 5 (0.87%) Japanese Language
14 5 (0.87%) Mandarin Language
15 3 (0.52%) Manufacturing
16 2 (0.35%) Hungarian Language
Job Titles
1 86 (14.96%) Developer
2 85 (14.78%) Consultant
3 61 (10.61%) Architect
4 59 (10.26%) Analyst
5 31 (5.39%) Business Analyst
6 28 (4.87%) Project Manager
6 28 (4.87%) Senior Developer
7 27 (4.70%) Product Manager
8 26 (4.52%) Web Developer
9 25 (4.35%) Senior Manager
9 25 (4.35%) E-Commerce Manager
10 18 (3.13%) Technical Architect
11 16 (2.78%) Tester
12 15 (2.61%) Enterprise Architect
12 15 (2.61%) Delivery Manager
13 14 (2.43%) Engagement Manager
13 14 (2.43%) Service Manager
13 14 (2.43%) Solutions Architect
14 13 (2.26%) Senior Product Manager
14 13 (2.26%) Python Developer
Libraries, Frameworks & Software Standards
1 71 (12.35%) HTML
2 58 (10.09%) CSS
3 48 (8.35%) Web Services
4 45 (7.83%) .NET
5 38 (6.61%) XML
6 26 (4.52%) jQuery
7 24 (4.17%) HTML5
7 24 (4.17%) CSS3
8 19 (3.30%) SOAP
8 19 (3.30%) .NET Framework
9 17 (2.96%) ADO.NET Entity Framework
9 17 (2.96%) Sass
9 17 (2.96%) WCF
10 15 (2.61%) Flask
10 15 (2.61%) Django
10 15 (2.61%) JSON
11 14 (2.43%) .NET Remoting
11 14 (2.43%) LINQ
11 14 (2.43%) Natural Language Processing
12 13 (2.26%) REST
Miscellaneous
1 61 (10.61%) Analytical Skills
2 49 (8.52%) Social Media
3 41 (7.13%) User Experience
4 27 (4.70%) Management Information System
5 20 (3.48%) Mathematics
6 15 (2.61%) Artificial Intelligence
7 12 (2.09%) Digital Media
8 10 (1.74%) Computer Science
8 10 (1.74%) Economics
9 9 (1.57%) Enterprise Software
10 8 (1.39%) Statistics
10 8 (1.39%) Mobile App
11 7 (1.22%) Blog
12 6 (1.04%) FMCG
13 5 (0.87%) NHS
13 5 (0.87%) IPTV
14 4 (0.70%) Smartphone
14 4 (0.70%) PMI
14 4 (0.70%) CLARiiON
14 4 (0.70%) Clustering
Operating Systems
1 57 (9.91%) Windows
2 13 (2.26%) Linux
3 12 (2.09%) Windows 7
4 9 (1.57%) Windows Server 2008
5 8 (1.39%) UNIX
6 3 (0.52%) Windows Server 2012
6 3 (0.52%) Android
7 2 (0.35%) Apple iOS
7 2 (0.35%) CentOS
7 2 (0.35%) Red Hat Enterprise Linux
8 1 (0.17%) Windows Server 2003
8 1 (0.17%) HPUX
8 1 (0.17%) Solaris
Processes & Methodologies
1 98 (17.04%) Agile Software Development
2 82 (14.26%) Project Management
2 82 (14.26%) E-Commerce
3 81 (14.09%) Analytics
4 68 (11.83%) CRM
5 49 (8.52%) Service Delivery
5 49 (8.52%) Coaching
6 45 (7.83%) ITIL
6 45 (7.83%) Service Management
7 44 (7.65%) Business Development
8 41 (7.13%) Scrum
9 39 (6.78%) Web Analytics
10 36 (6.26%) SEO
11 34 (5.91%) Digital Marketing
11 34 (5.91%) Content Management
11 34 (5.91%) Product Management
11 34 (5.91%) Online Marketing
12 31 (5.39%) Stakeholder Management
13 28 (4.87%) PRINCE2
14 27 (4.70%) Pay per click
Programming Languages
1 61 (10.61%) JavaScript
2 49 (8.52%) Java
3 42 (7.30%) SQL
4 35 (6.09%) PHP
5 34 (5.91%) C#
6 20 (3.48%) Python
7 17 (2.96%) T-SQL
8 14 (2.43%) VB
9 8 (1.39%) XPath
9 8 (1.39%) C++
9 8 (1.39%) C
10 4 (0.70%) Perl
11 2 (0.35%) PHP5
11 2 (0.35%) ABAP
12 1 (0.17%) Bash Shell
12 1 (0.17%) Objective-C
12 1 (0.17%) ActionScript
12 1 (0.17%) Ruby
12 1 (0.17%) Groovy
Qualifications
1 126 (21.91%) Degree
2 59 (10.26%) Security Cleared
3 35 (6.09%) SC Cleared
4 23 (4.00%) Microsoft Certification
5 13 (2.26%) MCSE
6 12 (2.09%) PRINCE2 Practitioner
7 11 (1.91%) Cisco Certification
7 11 (1.91%) JNCIA
7 11 (1.91%) JNCIP
8 10 (1.74%) CCIE
9 8 (1.39%) PhD
10 6 (1.04%) PMI Certification
11 4 (0.70%) PMP
12 3 (0.52%) MBA
12 3 (0.52%) ISEB
12 3 (0.52%) MCITP
12 3 (0.52%) MCTS
12 3 (0.52%) Chartered Engineer
13 2 (0.35%) CCNP
14 1 (0.17%) ISTQB Advanced Certification
Quality Assurance & Compliance
1 28 (4.87%) SLA
2 7 (1.22%) COBIT
3 6 (1.04%) PCI DSS
3 6 (1.04%) Sarbanes-Oxley
4 5 (0.87%) ISO/IEC 27001
5 2 (0.35%) ISO 9001
6 1 (0.17%) QA
System Software
1 22 (3.83%) VMware Infrastructure
2 10 (1.74%) Active Directory
2 10 (1.74%) Hyper-V
3 8 (1.39%) vSphere
4 6 (1.04%) vCloud
4 6 (1.04%) VMware ESXi
5 4 (0.70%) ISA Server
6 3 (0.52%) Terminal Services
7 2 (0.35%) VMware ESX
7 2 (0.35%) XenApp
7 2 (0.35%) XenDesktop
7 2 (0.35%) Docker
8 1 (0.17%) Microsoft App-V
Systems Management
1 19 (3.30%) SCCM
2 12 (2.09%) SCOM
3 4 (0.70%) Tivoli
3 4 (0.70%) ARCserve
4 3 (0.52%) WSUS
5 2 (0.35%) Puppet
5 2 (0.35%) Opscode Chef
5 2 (0.35%) HP UCMDB
6 1 (0.17%) HP Quality Center
6 1 (0.17%) Foglight
6 1 (0.17%) Systems Management Server (SMS)
Vendors
1 71 (12.35%) Microsoft
2 37 (6.43%) Oracle
3 25 (4.35%) Salesforce.com
4 24 (4.17%) VMware
5 22 (3.83%) Cisco
5 22 (3.83%) BT
6 20 (3.48%) Juniper
7 16 (2.78%) JBoss
8 13 (2.26%) F5
8 13 (2.26%) Google
9 12 (2.09%) CA
10 11 (1.91%) HP
10 11 (1.91%) SAP
11 10 (1.74%) i2
12 9 (1.57%) Facebook
13 8 (1.39%) Zend
13 8 (1.39%) EMC
13 8 (1.39%) ServiceNow
13 8 (1.39%) Twitter
14 6 (1.04%) Fujitsu
London
Acumin
Salary: £75,000 per annum + benefits
Posted: 9 hours ago
Romsey, Hampshire
Chemring Technology Solutions (Roke Manor)
Salary: Competitive package
Posted: 11 hours ago
City, London
Vadis People
Salary: £50000 to £60000 per annum
Posted: Yesterday
Reading, Berkshire
Nationwide People Ltd
Salary: £400 - £500 Per Day Ltd Co Basis
Posted: Yesterday
Reading, Berkshire
Nationwide People Ltd
Salary: £400 - £500 Per Day Ltd Co Basis
Posted: Yesterday
City, London
EXCELerate
Salary: From £60,000 to £70,000 per annum £60k & Bonus, Car, Health, Pension,
Posted: 2 days ago
Birmingham, West Midlands (County)
Solutions Recruitment
Salary: Negotiable
Posted: 2 days ago
Exmouth, Devon
Experis Ltd
Salary: £20000 - £23000 per annum + OTE (approx £19,000)
Posted: 2 days ago
London
HAYS INFORMATION TECHNOLOGY
Salary: £90000.00 - £110000.00 per annum + Bonus & Corporate Package
Posted: 3 days ago
Crewe, Cheshire
Assurant Solutions
Salary: Salary + Benefits
Posted: 5 days ago
Surrey
Millshill Recruitment Ltd
Salary: From £35,000 to £35,000 per annum + Bens
Posted: 6 days ago
London
Parliamentary ICT
Salary: From £24,170 to £29,330 per annum
Posted: 6 days ago
Colchester, Essex
RecruitmentRevolution.com
Posted: 8 days ago
Nottinghamshire
ComputaCenter
Salary: Competitive
Posted: 15 days ago
Sutton, Surrey
TheSmartList
Salary: + £2k performance related bonus after 6 months
Posted: 16 days ago
Holloway, Derbyshire
TheSmartList
Salary: + £2k performance related bonus after 6 months
Posted: 16 days ago
Croydon, London
TheSmartList
Salary: + £2k performance related bonus after 6 months
Posted: 16 days ago
Hounslow, London
TheSmartList
Salary: + £2k performance related bonus after 6 months
Posted: 16 days ago
London
TheSmartList
Salary: + £2k performance related bonus after 6 months
Posted: 16 days ago
Bromley, London
TheSmartList
Salary: + £2k performance related bonus after 6 months
Posted: 16 days ago