The table below looks at the statistics for Customer Engagement skills in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Customer Engagement over the 3 months to 3 March 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
3 Mar 2015
Same period 2014 Same period 2013
Customer Engagement
Rank 551 638 631
Rank change year-on-year
+87 -7
Permanent jobs citing Customer Engagement 354 262 263
As % of all permanent IT jobs located in the UK 0.33% 0.25% 0.24%
As % of the Processes & Methodologies category 0.40% 0.30% 0.30%
Number of salaries quoted 251 180 210
Average salary £52,500 £52,500 £50,000
Average salary % change year-on-year
- +5.00%
90% offered a salary of more than £28,000 £34,500 £32,500
10% offered a salary of more than £80,000 £72,500 £65,000
UK excluding London average salary £52,500 £50,000 £50,000
% change year-on-year
+5.00% -

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised across the UK.

Processes & Methodologies Category
UK
Permanent IT job ads with a match in the
Processes & Methodologies category
88402 87972 86598
As % of all permanent IT jobs located in the UK 82.84% 82.36% 80.04%
Number of salaries quoted 72008 69893 72211
Average salary £47,500 £47,500 £45,000
Average salary % change year-on-year
- +5.55%
90% offered a salary of more than £31,500 £30,500 £30,000
10% offered a salary of more than £75,000 £70,000 £75,000
UK excluding London average salary £42,500 £42,500 £40,000
% change year-on-year
- +6.25%

Customer Engagement
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing Customer Engagement within the UK as a proportion of the total demand within the Processes & Methodologies category.

Customer Engagement Jobs Demand Trend in the UK

Customer Engagement
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Customer Engagement within the UK.

Customer Engagement Salary Trend in the UK

Customer Engagement
Salary Histogram

This chart provides a salary histogram for IT jobs citing Customer Engagement over the 3 months to 3 March 2015 within the UK.

Customer Engagement Salary Histogram in the UK

Customer Engagement
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Customer Engagement within the UK over the 3 months to 3 March 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +74 330 £52,500 - 50
London +19 115 £55,000 -1.78% 17
South East -35 94 £57,500 +15.00% 14
Berkshire +13 49 £75,000 +25.00% 6
North West +21 40 £42,500 +1.19% 9
City of London +10 35 £40,000 -28.57% 6
Cheshire - 29 £45,000 - 6
Reading +8 27 £75,000 +25.00% 3
Hampshire +2 27 £40,000 -20.00% 3
Crewe - 27 - - 6
West Midlands -7 23 £57,500 +64.28% 3
East of England +12 22 £51,250 -24.07% 1
East Midlands +41 14 £75,000 +100.00% 1
South West -19 13 £40,000 +11.11% 3
Southampton -2 12 £45,000 -21.73%
Northamptonshire - 12 £75,000 -
Northampton - 12 £75,000 -
Oxford +16 11 £30,000 -45.45%
Bracknell +2 11 £50,000 - 2
Oxfordshire +2 11 £30,000 -33.33%
Scotland +12 10 £35,000 -1.40% 2
Manchester +4 9 £45,000 +7.14% 3
Hertfordshire -9 9 £50,000 -42.02%
Solihull - 9 £33,250 - 1
Bristol -6 8 £40,000 +22.55% 3
Glasgow +18 7 £35,000 -
Cambridgeshire +11 7 £52,500 -4.54%
Windsor - 7 £100,000 -
Basingstoke -1 6 - -
Surrey -6 6 £65,000 +36.84%

Customer Engagement
Top 30 Related IT Skills

For the 6 months to 3 March 2015, IT jobs within the UK citing Customer Engagement also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Customer Engagement.

1 165 (25.62%) Finance
2 149 (23.14%) Marketing
3 131 (20.34%) Agile Software Development
4 125 (19.41%) Retail
5 122 (18.94%) Degree
6 101 (15.68%) Microsoft
7 97 (15.06%) CRM
8 85 (13.20%) .NET
9 81 (12.58%) ITIL
10 78 (12.11%) JavaScript
11 76 (11.80%) Scrum
12 75 (11.65%) E-Commerce
13 74 (11.49%) MS Excel
14 73 (11.34%) HTML
15 69 (10.71%) Analytics
16 68 (10.56%) Analytical Skills
17 66 (10.25%) SQL Server
17 66 (10.25%) Project Management
18 61 (9.47%) User Experience
19 59 (9.16%) CSS
19 59 (9.16%) Windows
20 56 (8.70%) Telecoms
20 56 (8.70%) Business Analysis
21 54 (8.39%) SQL
22 53 (8.23%) Wireless
23 52 (8.07%) Java
24 49 (7.61%) Stakeholder Management
24 49 (7.61%) C#
25 48 (7.45%) PRINCE2
26 46 (7.14%) Web Services

Customer Engagement
Top Related IT Skills by Category

For the 6 months to 3 March 2015, IT jobs within the UK citing Customer Engagement also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Customer Engagement. Up to 20 skills are shown per category.

Application Platforms
1 24 (3.73%) SharePoint
2 19 (2.95%) CMS
3 13 (2.02%) SAS
3 13 (2.02%) Lync
4 11 (1.71%) MS Exchange
5 9 (1.40%) IIS
5 9 (1.40%) JBoss
6 7 (1.09%) WordPress
7 5 (0.78%) Node.js
8 4 (0.62%) WebSphere Portal
8 4 (0.62%) IBM Connections
8 4 (0.62%) WebSphere
8 4 (0.62%) Drupal
8 4 (0.62%) Lotus Domino
9 3 (0.47%) Apache
9 3 (0.47%) Confluence
9 3 (0.47%) Apache Pig
10 2 (0.31%) SharePoint 2013
10 2 (0.31%) nginx
10 2 (0.31%) GlassFish
Applications
1 74 (11.49%) MS Excel
2 29 (4.50%) MS Office
3 25 (3.88%) SPSS
4 15 (2.33%) MS Project
5 14 (2.17%) MS PowerPoint
6 7 (1.09%) MS Visio
7 5 (0.78%) Stata
7 5 (0.78%) Adobe Creative Suite
8 4 (0.62%) PowerPivot
9 3 (0.47%) Photoshop
10 1 (0.16%) Adobe Illustrator
10 1 (0.16%) InDesign
10 1 (0.16%) FastStats
Business Applications
1 11 (1.71%) Google Analytics
2 10 (1.55%) Dynamics CRM
3 9 (1.40%) Magento
4 4 (0.62%) Dynamics AX
4 4 (0.62%) Oracle CRM
5 3 (0.47%) Oracle ERP
5 3 (0.47%) Oracle Applications
5 3 (0.47%) WebTrends
5 3 (0.47%) SiteCatalyst
6 2 (0.31%) SAP Oil and Gas
6 2 (0.31%) SAP WM
6 2 (0.31%) Optimost
7 1 (0.16%) SAP CRM
7 1 (0.16%) SAP FI/CO
7 1 (0.16%) SAP CO
7 1 (0.16%) Oracle EBS
7 1 (0.16%) SAP FI
7 1 (0.16%) PeopleSoft HRMS
7 1 (0.16%) Agresso
7 1 (0.16%) SAP HR
Cloud Services
1 35 (5.43%) SaaS
2 26 (4.04%) Microsoft Azure
3 21 (3.26%) Office 365
4 17 (2.64%) Cloud Computing
5 12 (1.86%) IaaS
5 12 (1.86%) PaaS
6 10 (1.55%) Terremark
7 2 (0.31%) Google Cloud Platform
7 2 (0.31%) Google App Engine
7 2 (0.31%) IBM SmartCloud
8 1 (0.16%) GitHub
Communications & Networking
1 53 (8.23%) Wireless
2 24 (3.73%) WAN
3 22 (3.42%) LAN
4 19 (2.95%) VPN
4 19 (2.95%) Firewall
5 16 (2.48%) LDAP
6 13 (2.02%) SSL
7 12 (1.86%) SAN
7 12 (1.86%) DNS
8 10 (1.55%) TCP/IP
8 10 (1.55%) Broadband
8 10 (1.55%) LTE
8 10 (1.55%) OpenFlow
9 8 (1.24%) Network Security
9 8 (1.24%) VoIP
10 7 (1.09%) NAS
11 6 (0.93%) Internet
12 5 (0.78%) F5 BIG-IP LTM
12 5 (0.78%) F5 BIG-IP GTM
13 4 (0.62%) FWSM
Database & Business Intelligence
1 66 (10.25%) SQL Server
2 33 (5.12%) Data Mining
3 25 (3.88%) Big Data
4 23 (3.57%) SQL Server Reporting Services
5 22 (3.42%) SQL Server 2008
6 20 (3.11%) SQL Server Integration Services
7 16 (2.48%) MySQL
8 13 (2.02%) Relational Database
8 13 (2.02%) Data Warehouse
9 11 (1.71%) SQL Server Analysis Services
10 8 (1.24%) Hadoop
11 7 (1.09%) SQL Server 2012
12 6 (0.93%) Apache Hive
12 6 (0.93%) QlikView
13 5 (0.78%) MongoDB
14 4 (0.62%) DTS
15 3 (0.47%) OLAP
15 3 (0.47%) RDBMS
15 3 (0.47%) PostgreSQL
15 3 (0.47%) Microsoft Analysis Services
Development Applications
1 45 (6.99%) JIRA
2 14 (2.17%) Team Foundation Server
3 10 (1.55%) Visual Studio
4 7 (1.09%) Jenkins
5 6 (0.93%) Git (software)
6 5 (0.78%) Hudson
7 4 (0.62%) Xcode
8 3 (0.47%) Bugzilla
8 3 (0.47%) Selenium
8 3 (0.47%) SoapUI
8 3 (0.47%) Axure RP
9 2 (0.31%) FogBugz
9 2 (0.31%) Fiddler
9 2 (0.31%) Mercurial
9 2 (0.31%) Maven
9 2 (0.31%) VSS/SourceSafe
10 1 (0.16%) Dreamweaver
10 1 (0.16%) InstallShield
10 1 (0.16%) Subversion
10 1 (0.16%) RSpec
General
1 165 (25.62%) Finance
2 149 (23.14%) Marketing
3 125 (19.41%) Retail
4 56 (8.70%) Telecoms
5 40 (6.21%) Financial Institution
6 24 (3.73%) Legal
7 20 (3.11%) Manufacturing
8 15 (2.33%) Advertising
8 15 (2.33%) Billing
8 15 (2.33%) Banking
9 14 (2.17%) French Language
10 11 (1.71%) Games
11 9 (1.40%) German Language
12 8 (1.24%) Electronics
13 7 (1.09%) Spanish Language
14 6 (0.93%) Japanese Language
14 6 (0.93%) Mandarin Language
15 4 (0.62%) Pharmaceutical
16 3 (0.47%) Law
17 2 (0.31%) Back Office
Job Titles
1 137 (21.27%) Developer
2 94 (14.60%) Consultant
3 89 (13.82%) Analyst
4 54 (8.39%) Architect
5 51 (7.92%) Business Analyst
6 43 (6.68%) Project Manager
7 35 (5.43%) .NET Developer
8 30 (4.66%) Agile Business Analyst
9 29 (4.50%) Technical Consultant
10 28 (4.35%) Senior Developer
10 28 (4.35%) E-Commerce Business Analyst
11 24 (3.73%) Senior Manager
12 21 (3.26%) Data Scientist
13 18 (2.80%) Solutions Architect
13 18 (2.80%) ASP.NET Developer
14 16 (2.48%) Delivery Manager
14 16 (2.48%) Marketing Manager
15 15 (2.33%) Web Developer
15 15 (2.33%) Software Engineer
15 15 (2.33%) Engagement Manager
Libraries, Frameworks & Software Standards
1 85 (13.20%) .NET
2 73 (11.34%) HTML
3 59 (9.16%) CSS
4 46 (7.14%) Web Services
5 43 (6.68%) XML
6 37 (5.75%) ASP.NET
7 24 (3.73%) SOAP
8 23 (3.57%) HTML5
9 20 (3.11%) Ajax
10 18 (2.80%) jQuery
11 17 (2.64%) ASP.NET Web Forms
12 16 (2.48%) COM
13 15 (2.33%) Middleware
13 15 (2.33%) CSS3
14 14 (2.17%) .NET Framework
15 12 (1.86%) WCF
16 11 (1.71%) JSON
17 10 (1.55%) ADO.NET Entity Framework
17 10 (1.55%) ASP.NET MVC
18 9 (1.40%) Ruby on Rails
Miscellaneous
1 68 (10.56%) Analytical Skills
2 61 (9.47%) User Experience
3 35 (5.43%) Mathematics
3 35 (5.43%) Computer Science
4 32 (4.97%) Statistics
5 26 (4.04%) Social Media
6 20 (3.11%) Enterprise Software
7 19 (2.95%) iPad
8 15 (2.33%) Digital Media
8 15 (2.33%) Physics
8 15 (2.33%) Artificial Intelligence
9 13 (2.02%) Management Information System
9 13 (2.02%) Algorithms
10 12 (1.86%) Data Structures
10 12 (1.86%) CMDB
11 11 (1.71%) Neural Network
11 11 (1.71%) Economics
11 11 (1.71%) Mobile App
12 10 (1.55%) Data Integration
13 8 (1.24%) IPTV
Operating Systems
1 59 (9.16%) Windows
2 42 (6.52%) Linux
3 14 (2.17%) Android
3 14 (2.17%) Apple iOS
4 7 (1.09%) UNIX
5 4 (0.62%) Windows Server 2003
6 2 (0.31%) Windows XP
6 2 (0.31%) Windows Server 2008
6 2 (0.31%) Windows 2000 Server
6 2 (0.31%) Windows 7
6 2 (0.31%) Windows Server 2012
Processes & Methodologies
1 131 (20.34%) Agile Software Development
2 97 (15.06%) CRM
3 81 (12.58%) ITIL
4 76 (11.80%) Scrum
5 75 (11.65%) E-Commerce
6 69 (10.71%) Analytics
7 66 (10.25%) Project Management
8 56 (8.70%) Business Analysis
9 49 (7.61%) Stakeholder Management
10 48 (7.45%) PRINCE2
11 46 (7.14%) B2C
12 38 (5.90%) Risk Management
13 36 (5.59%) Data Modelling
14 35 (5.43%) Use Case
15 34 (5.28%) Service Management
16 30 (4.66%) Service Delivery
16 30 (4.66%) Data Analysis
17 29 (4.50%) Digital Marketing
18 28 (4.35%) Business Process Mapping
19 27 (4.19%) Business Development
Programming Languages
1 78 (12.11%) JavaScript
2 54 (8.39%) SQL
3 52 (8.07%) Java
4 49 (7.61%) C#
5 40 (6.21%) Python
6 36 (5.59%) PHP
7 24 (3.73%) T-SQL
8 20 (3.11%) C
9 19 (2.95%) VB
9 19 (2.95%) R
10 16 (2.48%) C++
11 14 (2.17%) Ruby
12 13 (2.02%) MATLAB
13 11 (1.71%) Perl
14 7 (1.09%) Scala
15 6 (0.93%) VBA
16 4 (0.62%) Objective-C
17 3 (0.47%) XPath
17 3 (0.47%) PowerShell
18 2 (0.31%) Bash Shell
Qualifications
1 122 (18.94%) Degree
2 26 (4.04%) Security Cleared
3 24 (3.73%) SC Cleared
4 14 (2.17%) ITIL Certification
5 13 (2.02%) PhD
6 11 (1.71%) Cisco Certification
6 11 (1.71%) PMI Certification
6 11 (1.71%) CCNP
7 9 (1.40%) Microsoft Certification
7 9 (1.40%) PMP
7 9 (1.40%) VCP4
8 6 (0.93%) CCNA
8 6 (0.93%) CCDP
9 4 (0.62%) IBM Certification
9 4 (0.62%) MBA
9 4 (0.62%) VMware Certified Professional (VCP)
9 4 (0.62%) MCITP
10 3 (0.47%) ICAEW
10 3 (0.47%) PRINCE2 Practitioner
10 3 (0.47%) DV Cleared
Quality Assurance & Compliance
1 21 (3.26%) SLA
1 21 (3.26%) QA
2 4 (0.62%) Data Quality
3 3 (0.47%) JSP 440
4 2 (0.31%) ISO/IEC 27001
4 2 (0.31%) WAI
5 1 (0.16%) COBIT
System Software
1 20 (3.11%) Active Directory
1 20 (3.11%) VMware Infrastructure
2 4 (0.62%) vSphere
3 2 (0.31%) Docker
3 2 (0.31%) Hyper-V
3 2 (0.31%) Terminal Server
Systems Management
1 12 (1.86%) HP UCMDB
2 5 (0.78%) Systems Management Server (SMS)
3 4 (0.62%) SCCM
4 2 (0.31%) Puppet
4 2 (0.31%) Opscode Chef
5 1 (0.16%) BMC PATROL
Vendors
1 101 (15.68%) Microsoft
2 35 (5.43%) Oracle
3 28 (4.35%) hybris
4 27 (4.19%) Google
5 26 (4.04%) VMware
6 24 (3.73%) Salesforce.com
7 20 (3.11%) Cisco
7 20 (3.11%) IBM
8 19 (2.95%) SAP
9 14 (2.17%) Adobe
10 13 (2.02%) ServiceNow
11 12 (1.86%) Demandware
12 11 (1.71%) HP
13 10 (1.55%) Rackspace
14 9 (1.40%) NetApp
14 9 (1.40%) F5
14 9 (1.40%) ATG
15 8 (1.24%) Ericsson
16 7 (1.09%) Cognizant
16 7 (1.09%) EMC
South East
EXCELerate
Salary: £60k plus Bonus, Car Allowance, Corporate Benefits
Posted: 1 hour ago
Crewe, Cheshire
Assurant Solutions
Salary: Competitive
Posted: 2 hours ago
South East
EXCELerate
Salary: Up to £60k plus Car Allowance, Health, Pension
Posted: 5 hours ago
South East
EXCELerate
Salary: circa £60k & Bonus, Car, Health, Pension, Life
Posted: 5 hours ago
South East
EXCELerate
Salary: Up to £60k plus Car allowance, Health, Pension
Posted: 5 hours ago
Manchester, Lancashire
Aximis (West) Limited
Salary: Up to £60K basic + 5K Car Allow + Benefi6s
Posted: 12 hours ago
Birmingham, West Midlands (County)
Aximis (West) Limited
Salary: Up to £60K basic + 5K Car Allow + Benefi6s
Posted: 12 hours ago
London
Aximis (West) Limited
Salary: Up to £60K basic + 5K Car Allow + Benefi6s
Posted: 12 hours ago
Bracknell, Berkshire
Aximis (West) Limited
Salary: Up to £60K basic + 5K Car Allow + Benefi6s
Posted: 12 hours ago
Bristol, Avon
Aximis (West) Limited
Salary: Up to £60K basic + 5K Car Allow + Benefi6s
Posted: 12 hours ago
City, London
Cielo Talent - Nice
Posted: 18 hours ago
City, London
Opus Recruitment Solutions Ltd
Salary: £35000 - £45000 per annum, Benefits Benefits
Posted: 19 hours ago
London
BLOC
Salary: £32000 - £38000 per annum
Posted: 21 hours ago
Crewe, Cheshire
Assurant Solutions
Posted: Yesterday
Crewe, Cheshire
Assurant Solutions
Salary: Competitive
Posted: Yesterday
Crewe, Cheshire
Assurant Solutions
Salary: Competitive
Posted: Yesterday
Home Based
MBR Partners Limited
Posted: 2 days ago
Bristol, Avon
Digitech Resourcing Ltd
Salary: From £80,000 to £110,000 per annum
Posted: 3 days ago
City, London
Clear Edge Consulting
Salary: From £95,000 to £105,000 per annum Bonus
Posted: 3 days ago
Bracknell, Berkshire
Spectrum IT Recruitment (South) Ltd
Salary: full benefits
Posted: 3 days ago