The table below looks at the statistics for Customer Engagement skills in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Customer Engagement over the 3 months to 29 August 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
29 Aug 2014
Same period 2013 Same period 2012
Customer Engagement
Rank 653 638 692
Rank change year-on-year
-15 +54
Permanent jobs citing Customer Engagement 253 238 202
As % of all permanent IT jobs located in the UK 0.22% 0.22% 0.17%
As % of the Processes & Methodologies category 0.27% 0.28% 0.22%
Number of salaries quoted 147 167 147
Average salary £50,750 £47,500 £57,500
Average salary % change year-on-year
+6.84% -17.39%
90% offered a salary of more than £32,413 £25,000 £34,000
10% offered a salary of more than £85,000 £66,000 £90,000
UK excluding London average salary £46,500 £44,000 £53,750
% change year-on-year
+5.68% -18.13%

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised across the UK.

Processes & Methodologies Category
UK
Permanent IT job ads with a match in the
Processes & Methodologies category
93904 84659 90979
As % of all permanent IT jobs located in the UK 80.68% 79.59% 77.87%
Number of salaries quoted 74903 69182 77129
Average salary £47,500 £47,500 £46,500
Average salary % change year-on-year
- +2.15%
90% offered a salary of more than £30,500 £30,000 £30,000
10% offered a salary of more than £72,500 £72,500 £72,500
UK excluding London average salary £42,500 £41,000 £40,000
% change year-on-year
+3.65% +2.50%

Customer Engagement
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing Customer Engagement within the UK as a proportion of the total demand within the Processes & Methodologies category.

Customer Engagement Jobs Demand Trend in the UK

Customer Engagement
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Customer Engagement within the UK.

Customer Engagement Salary Trend in the UK

Customer Engagement
Salary Histogram

This chart provides a salary histogram for IT jobs citing Customer Engagement over the 3 months to 29 August 2014 within the UK.

Customer Engagement Salary Histogram in the UK

Customer Engagement
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Customer Engagement within the UK over the 3 months to 29 August 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -28 236 £52,500 +10.52% 41
London +22 116 £56,250 +7.14% 16
South East -22 46 £52,500 -8.69% 7
City of London +10 35 £70,000 +50.53% 2
North West +3 31 £30,500 -23.75% 4
Manchester +2 20 £30,500 -23.75% 1
West Midlands -5 16 £37,500 +50.00%
Berkshire -11 13 £55,000 -15.38% 1
Hampshire -14 11 £53,750 +51.40%
Cheshire -3 10 - - 2
Crewe - 10 - -
Warwickshire +23 9 £37,500 +50.00%
Surrey -7 9 £75,000 +20.00% 3
Yorkshire -40 8 £75,000 +100.00%
Warwick +19 7 £37,500 +50.00%
East of England -50 7 £52,500 +19.31% 4
Reading -1 6 £45,000 -10.00%
East Midlands -15 6 £47,500 +15.15%
Oxfordshire - 6 £50,750 - 1
East Yorkshire - 6 £50,000 -
Hull - 6 £50,000 -
Birmingham +5 5 £32,375 -61.91%
Buckinghamshire -5 5 £37,500 -34.78%
Milton Keynes -13 5 £37,500 -34.78%
Scotland -19 5 £31,000 -22.50% 3
Farnborough - 5 - -
Bicester - 4 £52,000 -
Wales +5 3 £45,500 +46.77%
South Wales +5 3 £45,500 +46.77%
Edinburgh -10 3 £31,000 -31.11% 1

Customer Engagement
Top 30 Related IT Skills

For the 6 months to 29 August 2014, IT jobs within the UK citing Customer Engagement also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Customer Engagement.

1 205 (35.22%) Marketing
2 136 (23.37%) Finance
3 123 (21.13%) Degree
4 91 (15.64%) Retail
5 85 (14.60%) Analytics
6 83 (14.26%) E-Commerce
7 75 (12.89%) Project Management
8 70 (12.03%) HTML
8 70 (12.03%) Microsoft
9 66 (11.34%) JavaScript
10 65 (11.17%) CRM
11 62 (10.65%) Security Cleared
12 57 (9.79%) CSS
13 55 (9.45%) Web Services
14 53 (9.11%) Service Delivery
15 52 (8.93%) Service Management
15 52 (8.93%) Windows
16 50 (8.59%) Telecoms
17 49 (8.42%) ITIL
18 47 (8.08%) Java
19 45 (7.73%) Legal
19 45 (7.73%) Social Media
20 44 (7.56%) Scrum
21 43 (7.39%) Business Development
22 41 (7.04%) SQL
23 40 (6.87%) SEO
23 40 (6.87%) Web Analytics
24 39 (6.70%) CMS
25 38 (6.53%) MS Excel
25 38 (6.53%) Agile Software Development

Customer Engagement
Top Related IT Skills by Category

For the 6 months to 29 August 2014, IT jobs within the UK citing Customer Engagement also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Customer Engagement. Up to 20 skills are shown per category.

Application Platforms
1 39 (6.70%) CMS
2 17 (2.92%) SharePoint
3 15 (2.58%) WordPress
4 9 (1.55%) Drupal
5 8 (1.37%) IIS
6 6 (1.03%) MS Exchange
6 6 (1.03%) SharePoint 2013
7 4 (0.69%) Exchange Server 2013
7 4 (0.69%) Magnolia
7 4 (0.69%) Exchange Server 2003
7 4 (0.69%) Exchange Server 2007
8 3 (0.52%) SAS
8 3 (0.52%) Node.js
9 2 (0.34%) SharePoint 2010
9 2 (0.34%) Lync
10 1 (0.17%) GlassFish
10 1 (0.17%) FileNet
10 1 (0.17%) Documentum
10 1 (0.17%) Apache
10 1 (0.17%) Tomcat
Applications
1 38 (6.53%) MS Excel
2 16 (2.75%) MS Office
3 12 (2.06%) MS PowerPoint
4 8 (1.37%) MS Visio
5 3 (0.52%) FastStats
6 1 (0.17%) InfoPath
6 1 (0.17%) Photoshop
6 1 (0.17%) MS Project
Business Applications
1 27 (4.64%) Magento
2 11 (1.89%) Google Analytics
3 9 (1.55%) Dynamics CRM
4 7 (1.20%) Oracle EBS R12
5 5 (0.86%) SiteCatalyst
6 4 (0.69%) Remedy ITSM
6 4 (0.69%) WebTrends
7 2 (0.34%) Oracle CRM
7 2 (0.34%) Oracle Applications
7 2 (0.34%) PeopleSoft HRMS
7 2 (0.34%) SAP HR
8 1 (0.17%) SAP SD
Cloud Services
1 25 (4.30%) SaaS
2 9 (1.55%) Microsoft Azure
3 6 (1.03%) Heroku
4 5 (0.86%) Cloud Computing
5 4 (0.69%) IaaS
5 4 (0.69%) Amazon AWS
5 4 (0.69%) PaaS
Communications & Networking
1 14 (2.41%) HTTP
1 14 (2.41%) Firewall
2 12 (2.06%) Wireless
3 10 (1.72%) VPN
4 9 (1.55%) DNS
4 9 (1.55%) DHCP
4 9 (1.55%) Network Security
5 6 (1.03%) Wi-Fi
5 6 (1.03%) SSL
5 6 (1.03%) Internet
6 4 (0.69%) LDAP
6 4 (0.69%) Cisco ASA
6 4 (0.69%) F5 BIG-IP LTM
7 3 (0.52%) F5 BIG-IP GTM
7 3 (0.52%) Intranet
7 3 (0.52%) Unified Communications
7 3 (0.52%) WAN
8 2 (0.34%) PBX
8 2 (0.34%) TCP/IP
8 2 (0.34%) SAN
Database & Business Intelligence
1 34 (5.84%) SQL Server
2 30 (5.15%) MySQL
3 20 (3.44%) Data Mining
4 11 (1.89%) SQL Server Integration Services
5 10 (1.72%) MongoDB
6 9 (1.55%) Data Warehouse
7 6 (1.03%) PostgreSQL
7 6 (1.03%) SQL Server 2008
8 5 (0.86%) SQL Server Reporting Services
8 5 (0.86%) MS Access
8 5 (0.86%) Apache Cassandra
8 5 (0.86%) NoSQL
9 4 (0.69%) DTS
10 3 (0.52%) SQL Server 2005
10 3 (0.52%) SQLite
10 3 (0.52%) Big Data
11 2 (0.34%) Oracle Database
11 2 (0.34%) Relational Database
11 2 (0.34%) QlikView
12 1 (0.17%) SQL Server Analysis Services
Development Applications
1 16 (2.75%) Selenium
2 13 (2.23%) Hudson
3 11 (1.89%) Git (software)
4 8 (1.37%) Jenkins
5 7 (1.20%) Subversion
6 6 (1.03%) Team Foundation Server
7 3 (0.52%) PHPUnit
7 3 (0.52%) Dreamweaver
7 3 (0.52%) Xcode
7 3 (0.52%) Behat
8 2 (0.34%) Eclipse
8 2 (0.34%) MSI
8 2 (0.34%) SoapUI
9 1 (0.17%) Cucumber
9 1 (0.17%) RSpec
9 1 (0.17%) Introscope
9 1 (0.17%) JIRA
9 1 (0.17%) WATIR
9 1 (0.17%) JUnit
9 1 (0.17%) LoadRunner
General
1 205 (35.22%) Marketing
2 136 (23.37%) Finance
3 91 (15.64%) Retail
4 50 (8.59%) Telecoms
5 45 (7.73%) Legal
6 21 (3.61%) Publishing
7 15 (2.58%) Advertising
8 11 (1.89%) Banking
8 11 (1.89%) Law
9 10 (1.72%) Financial Institution
9 10 (1.72%) French Language
10 9 (1.55%) German Language
11 7 (1.20%) Electronics
12 5 (0.86%) Games
12 5 (0.86%) Billing
13 3 (0.52%) Manufacturing
14 2 (0.34%) Multimedia
14 2 (0.34%) Spanish Language
14 2 (0.34%) Hungarian Language
14 2 (0.34%) Italian Language
Job Titles
1 85 (14.60%) Developer
1 85 (14.60%) Consultant
2 60 (10.31%) Architect
3 59 (10.14%) Analyst
4 32 (5.50%) Business Analyst
4 32 (5.50%) Product Manager
5 31 (5.33%) Senior Manager
6 28 (4.81%) Senior Developer
7 25 (4.30%) E-Commerce Manager
8 23 (3.95%) Web Developer
8 23 (3.95%) Project Manager
9 20 (3.44%) Tester
10 18 (3.09%) Technical Architect
11 17 (2.92%) Solutions Architect
12 16 (2.75%) Delivery Manager
13 15 (2.58%) Senior Product Manager
13 15 (2.58%) Manual Tester
13 15 (2.58%) Automation Tester
14 14 (2.41%) Service Manager
14 14 (2.41%) Enterprise Architect
Libraries, Frameworks & Software Standards
1 70 (12.03%) HTML
2 57 (9.79%) CSS
3 55 (9.45%) Web Services
4 37 (6.36%) .NET
5 34 (5.84%) XML
6 28 (4.81%) HTML5
7 27 (4.64%) CSS3
8 25 (4.30%) jQuery
9 24 (4.12%) JSON
10 19 (3.26%) REST
11 18 (3.09%) SOAP
12 17 (2.92%) Sass
13 15 (2.58%) Flask
13 15 (2.58%) Django
14 14 (2.41%) Natural Language Processing
15 13 (2.23%) LESS
15 13 (2.23%) XHTML
16 12 (2.06%) ASP.NET
17 11 (1.89%) WCF
18 10 (1.72%) LINQ
Miscellaneous
1 45 (7.73%) Social Media
2 29 (4.98%) Management Information System
3 20 (3.44%) Mathematics
4 15 (2.58%) Artificial Intelligence
5 14 (2.41%) Digital Media
6 11 (1.89%) Enterprise Software
7 10 (1.72%) Mobile App
7 10 (1.72%) Economics
8 8 (1.37%) Computer Science
9 7 (1.20%) Blog
10 6 (1.03%) Statistics
10 6 (1.03%) FMCG
11 5 (0.86%) IPTV
12 4 (0.69%) Smartphone
12 4 (0.69%) CMDB
12 4 (0.69%) CLARiiON
13 3 (0.52%) Clustering
13 3 (0.52%) N-Tier
13 3 (0.52%) W3C
13 3 (0.52%) Visualisation
Operating Systems
1 52 (8.93%) Windows
2 12 (2.06%) Windows 7
3 10 (1.72%) Linux
4 9 (1.55%) UNIX
4 9 (1.55%) Windows Server 2008
5 3 (0.52%) Android
5 3 (0.52%) Windows Server 2012
6 2 (0.34%) Apple iOS
6 2 (0.34%) CentOS
6 2 (0.34%) Red Hat Enterprise Linux
7 1 (0.17%) Windows Server 2003
7 1 (0.17%) HPUX
7 1 (0.17%) Solaris
Processes & Methodologies
1 85 (14.60%) Analytics
2 83 (14.26%) E-Commerce
3 75 (12.89%) Project Management
4 65 (11.17%) CRM
5 53 (9.11%) Service Delivery
6 52 (8.93%) Service Management
7 49 (8.42%) ITIL
8 44 (7.56%) Scrum
9 43 (7.39%) Business Development
10 40 (6.87%) Web Analytics
10 40 (6.87%) SEO
11 38 (6.53%) Agile Software Development
11 38 (6.53%) Product Management
12 35 (6.01%) Content Management
13 34 (5.84%) Online Marketing
14 33 (5.67%) Software Engineering
15 31 (5.33%) Stakeholder Management
15 31 (5.33%) Digital Marketing
16 28 (4.81%) Time Management
17 27 (4.64%) Pay per click
Programming Languages
1 66 (11.34%) JavaScript
2 47 (8.08%) Java
3 41 (7.04%) SQL
4 37 (6.36%) PHP
5 26 (4.47%) C#
6 19 (3.26%) Python
7 11 (1.89%) T-SQL
8 10 (1.72%) VB
9 8 (1.37%) C++
10 6 (1.03%) C
10 6 (1.03%) XPath
11 5 (0.86%) PHP5
12 4 (0.69%) Objective-C
12 4 (0.69%) Perl
13 1 (0.17%) Groovy
13 1 (0.17%) ABAP
13 1 (0.17%) ActionScript
Qualifications
1 123 (21.13%) Degree
2 62 (10.65%) Security Cleared
3 34 (5.84%) SC Cleared
4 23 (3.95%) Microsoft Certification
5 14 (2.41%) MCSE
6 12 (2.06%) Cisco Certification
7 11 (1.89%) JNCIA
7 11 (1.89%) JNCIP
8 10 (1.72%) CCIE
8 10 (1.72%) PRINCE2 Practitioner
9 7 (1.20%) PhD
10 5 (0.86%) ISEB
11 4 (0.69%) Chartered Engineer
12 3 (0.52%) MBA
12 3 (0.52%) CCNP
12 3 (0.52%) MCTS
12 3 (0.52%) MCITP
13 2 (0.34%) MBCS
14 1 (0.17%) ITIL Certification
14 1 (0.17%) PMP
Quality Assurance & Compliance
1 26 (4.47%) SLA
2 8 (1.37%) COBIT
3 6 (1.03%) PCI DSS
3 6 (1.03%) Sarbanes-Oxley
3 6 (1.03%) ISO 9001
4 5 (0.86%) ISO/IEC 27001
5 2 (0.34%) TickIT
6 1 (0.17%) QA
System Software
1 20 (3.44%) VMware Infrastructure
2 11 (1.89%) Hyper-V
3 10 (1.72%) Active Directory
4 8 (1.37%) vSphere
5 6 (1.03%) VMware ESXi
5 6 (1.03%) vCloud
6 4 (0.69%) ISA Server
7 3 (0.52%) Terminal Services
8 2 (0.34%) VMware ESX
8 2 (0.34%) Microsoft App-V
8 2 (0.34%) XenApp
8 2 (0.34%) XenDesktop
Systems Management
1 20 (3.44%) SCCM
2 12 (2.06%) SCOM
3 4 (0.69%) HP UCMDB
3 4 (0.69%) Tivoli
3 4 (0.69%) ARCserve
4 3 (0.52%) WSUS
5 2 (0.34%) Systems Management Server (SMS)
6 1 (0.17%) Foglight
6 1 (0.17%) HP Quality Center
Vendors
1 70 (12.03%) Microsoft
2 36 (6.19%) Oracle
3 26 (4.47%) BT
4 21 (3.61%) VMware
4 21 (3.61%) Salesforce.com
4 21 (3.61%) Cisco
5 18 (3.09%) CA
6 17 (2.92%) Juniper
7 13 (2.23%) JBoss
7 13 (2.23%) Google
8 10 (1.72%) F5
8 10 (1.72%) ServiceNow
8 10 (1.72%) SAP
8 10 (1.72%) HP
8 10 (1.72%) i2
9 9 (1.55%) Facebook
10 8 (1.37%) Twitter
10 8 (1.37%) Zend
10 8 (1.37%) BMC
11 7 (1.20%) EMC
Bournemouth, Dorset
Connectus
Salary: £40000 - £45000 per annum + benefits
Posted: 5 hours ago
Surrey
Millshill Recruitment Ltd
Salary: From £35,000 to £35,000 per annum + Bens
Posted: 6 hours ago
City, London
EXCELerate
Salary: From £60,000 to £70,000 per annum £60k & Bonus, Car, Health, Pension,
Posted: 7 hours ago
London
FIRST POINT IT RESOURCING
Salary: £70000 - £80000 per annum + bonus & benefits
Posted: 8 hours ago
London
Opilio Recruitment
Salary: £75k - 84k per year + Benefits
Posted: 10 hours ago
Reigate, Surrey
Circle Recruitment
Salary: £40000 - £47000 per annum + Bonus, Pension, Healthcare
Posted: Yesterday
London
TheSmartList
Salary: + £2k performance related bonus after 6 months
Posted: Yesterday
Edinburgh, Midlothian
Experis Ltd
Salary: £38000.00 - £40000.00 per annum
Posted: 2 days ago
London
FT Select
Salary: From £40,000 to £45,000 per annum + £5000 bonus (paid quarterly)+ £300
Posted: 3 days ago
Central London / West End
Evolution Recruitment Solutions
Salary: 55,000
Posted: 3 days ago
Luton, Bedfordshire
Understanding Recruitment
Salary: £40000.00 - £65000.00 per annum + excellent benefits
Posted: 5 days ago
England
Aimhire Recruitment
Posted: 7 days ago
Richmond, Surrey
Not On The High Street
Posted: 7 days ago
London
TheSmartList
Salary: + £2k performance related bonus after 6 months
Posted: 8 days ago
Croydon, London
TheSmartList
Salary: + £2k performance related bonus after 6 months
Posted: 10 days ago
Hounslow, London
TheSmartList
Salary: + £2k performance related bonus after 6 months
Posted: 10 days ago
London
TheSmartList
Salary: + £2k performance related bonus after 6 months
Posted: 15 days ago
Dartford, Kent
TheSmartList
Salary: + £2k performance related bonus after 6 months
Posted: 15 days ago
Bromley, London
TheSmartList
Salary: + £2k performance related bonus after 6 months
Posted: 15 days ago
Hertfordshire
ComputaCenter
Salary: Competitive
Posted: 21 days ago