The table below looks at the statistics for Customer Engagement skills in IT jobs advertised across the UK. Included is a guide to the salaries offered in IT jobs that have cited Customer Engagement over the 3 months to 5 December 2016 with a comparison to the same period over the previous 2 years.

3 months to
5 Dec 2016
Same period 2015 Same period 2014
Customer Engagement
Rank 495 637 619
Rank change year-on-year
+142 -18
Permanent jobs citing Customer Engagement 414 331 381
As % of all permanent IT jobs located in the UK 0.46% 0.31% 0.33%
As % of the Processes & Methodologies category 0.52% 0.36% 0.39%
Number of salaries quoted 282 260 271
Median salary £55,000 £54,400 £55,000
Median salary % change year-on-year
+1.10% -1.09%
90% offered a salary of more than £32,500 £35,000 £31,500
10% offered a salary of more than £85,000 £90,000 £85,000
UK excluding London median salary £52,500 £50,000 £52,500
% change year-on-year
+5.00% -4.76%

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised across the UK.

Processes & Methodologies Category
UK
Permanent IT job ads with a match in the
Processes & Methodologies category
80020 92993 98289
As % of all permanent IT jobs located in the UK 88.11% 87.55% 85.68%
Number of salaries quoted 65997 76776 80782
Median salary £50,000 £50,000 £47,500
Median salary % change year-on-year
- +5.26%
90% offered a salary of more than £32,500 £32,500 £31,000
10% offered a salary of more than £77,500 £72,500 £75,000
UK excluding London median salary £45,000 £45,000 £42,500
% change year-on-year
- +5.88%

Customer Engagement
Jobs Demand Trend

The demand trend of job ads citing Customer Engagement as a proportion of all IT jobs with a match in the Processes & Methodologies category.

Customer Engagement Jobs Demand Trend in the UK

Customer Engagement
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Customer Engagement within the UK.

Customer Engagement Salary Trend in the UK

Customer Engagement
Salary Histogram

This chart provides a salary histogram for IT jobs citing Customer Engagement over the 3 months to 5 December 2016 within the UK.

Customer Engagement Salary Histogram in the UK

Customer Engagement
Top 30 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Customer Engagement within the UK over the 3 months to 5 December 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +136 384 £55,000 - 60
London +63 110 £67,500 +3.84% 25
South East +69 94 £50,000 - 16
West Midlands +26 51 £46,500 -15.45% 2
Berkshire +55 41 £70,000 +40.00% 7
Reading +53 30 £80,000 +113.33% 5
Birmingham +10 29 £29,700 -45.75%
East of England +12 24 £55,000 -12.00% 4
Yorkshire +18 19 £40,000 -5.88% 4
Hampshire +4 19 £47,500 +18.75% 4
North West -17 19 £55,000 +15.78% 4
Scotland +41 18 £58,500 +13.59%
Cambridgeshire +21 18 £49,000 -18.33% 2
Manchester -27 16 £55,000 +37.50% 3
West Yorkshire +34 15 £41,000 -3.52% 4
Leeds +24 15 £41,000 -2.38% 3
South West +14 15 £52,500 -4.54% 4
Glasgow +33 13 £72,500 -
Surrey +25 12 £75,000 +7.14% 1
Cambridge +23 10 £80,000 +45.45% 2
East Midlands +14 10 £42,000 -6.66%
North East - 10 £80,000 -
Newcastle upon Tyne - 10 £80,000 -
Staffordshire - 10 £60,000 - 1
Tyne and Wear - 10 £80,000 -
Farnborough -5 9 £50,000 +100.00% 1
Rochdale -9 9 £55,000 - 1
City of London +19 8 £51,250 -10.86% 7
Buckinghamshire +14 8 £47,000 +10.58%
Fareham - 8 £32,500 - 2

Customer Engagement
Top 30 Related IT Skills

For the 6 months to 5 December 2016, IT jobs citing Customer Engagement also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads with a requirement for Customer Engagement.

1 190 (23.57%) Finance
2 189 (23.45%) Presales
3 173 (21.46%) Marketing
4 165 (20.47%) CRM
5 150 (18.61%) Degree
6 141 (17.49%) SQL
7 133 (16.50%) Analytics
8 125 (15.51%) Agile Software Development
9 113 (14.02%) ITIL
10 106 (13.15%) Project Management
11 102 (12.66%) Business Development
12 97 (12.03%) Software Engineering
12 97 (12.03%) MS Excel
13 95 (11.79%) SQL Server
14 94 (11.66%) Microsoft
14 94 (11.66%) Microsoft Azure
15 91 (11.29%) Analytical Skills
16 84 (10.42%) IBM
17 83 (10.30%) Computer Science
18 81 (10.05%) Amazon AWS
19 80 (9.93%) VMware
20 78 (9.68%) PRINCE2
21 76 (9.43%) Oracle
21 76 (9.43%) Stakeholder Management
22 74 (9.18%) HP
23 73 (9.06%) Data Centre
24 72 (8.93%) Cisco
24 72 (8.93%) Telecoms
25 70 (8.68%) Continuous Improvement
26 67 (8.31%) E-Commerce

Customer Engagement
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 27 (3.35%) SharePoint
2 18 (2.23%) Elasticsearch
3 12 (1.49%) Apache
3 12 (1.49%) SharePoint 2010
4 11 (1.36%) Adobe Experience Manager
4 11 (1.36%) ArcGIS
5 10 (1.24%) SAS
6 8 (0.99%) CMS
6 8 (0.99%) SharePoint 2013
6 8 (0.99%) Skype for Business
7 7 (0.87%) MS Exchange
8 6 (0.74%) nginx
9 5 (0.62%) JBoss
9 5 (0.62%) Oracle SOA Suite
9 5 (0.62%) WebSphere
10 4 (0.50%) Tomcat
11 3 (0.37%) Apache Spark
12 2 (0.25%) Confluence
13 1 (0.12%) Jetty
13 1 (0.12%) Mule
Applications
1 97 (12.03%) MS Excel
2 24 (2.98%) MS Visio
3 20 (2.48%) MS Office
4 17 (2.11%) MS PowerPoint
5 7 (0.87%) MS Project
6 4 (0.50%) SPSS
7 2 (0.25%) InVision
Business Applications
1 37 (4.59%) SAP CRM
2 8 (0.99%) WebTrends
3 5 (0.62%) Adobe Campaign
3 5 (0.62%) FastStats
3 5 (0.62%) SAP ERP
3 5 (0.62%) SAP Oil and Gas
4 4 (0.50%) Data Workbench
4 4 (0.50%) Dynamics CRM
5 3 (0.37%) Dynamics AX
6 2 (0.25%) Dynamics NAV
6 2 (0.25%) FastStats PeopleStage
6 2 (0.25%) Remedy ITSM
6 2 (0.25%) Salesforce.com CRM
6 2 (0.25%) SAP Business One
6 2 (0.25%) SAP hybris
6 2 (0.25%) Unica
6 2 (0.25%) Unit4 Business World
7 1 (0.12%) Magento
7 1 (0.12%) Oracle BPM
7 1 (0.12%) SAP BPC
Cloud Services
1 94 (11.66%) Microsoft Azure
2 81 (10.05%) Amazon AWS
3 61 (7.57%) Amazon EC2
4 48 (5.96%) PaaS
5 47 (5.83%) IaaS
6 45 (5.58%) SaaS
7 34 (4.22%) Google Analytics
8 29 (3.60%) Office 365
9 26 (3.23%) Cloud Computing
10 18 (2.23%) Amazon S3
11 12 (1.49%) GitHub
12 5 (0.62%) Amazon EMR
12 5 (0.62%) Virtual Private Cloud
13 4 (0.50%) Silverpop
14 3 (0.37%) AWS CloudFormation
14 3 (0.37%) Veeva
15 2 (0.25%) FinancialForce.com
15 2 (0.25%) Google Cloud Platform
15 2 (0.25%) iPaaS
15 2 (0.25%) SoftLayer
Communications & Networking
1 40 (4.96%) Internet
2 22 (2.73%) DNS
2 22 (2.73%) Firewall
3 21 (2.61%) LAN
3 21 (2.61%) VoIP
4 20 (2.48%) NAS
4 20 (2.48%) SAN
5 18 (2.23%) Unified Communications
6 16 (1.99%) VPN
6 16 (1.99%) WAN
7 14 (1.74%) 3G
8 13 (1.61%) 5G
9 12 (1.49%) 4G
9 12 (1.49%) NGN
9 12 (1.49%) Radio Access Network
9 12 (1.49%) VoLTE
10 11 (1.36%) Value-Added Service
11 9 (1.12%) MPLS
11 9 (1.12%) TCP/IP
11 9 (1.12%) Wireless
Database & Business Intelligence
1 95 (11.79%) SQL Server
2 51 (6.33%) Big Data
3 44 (5.46%) MySQL
4 42 (5.21%) DB2
4 42 (5.21%) SAP HANA
5 41 (5.09%) Data Warehouse
6 26 (3.23%) NoSQL
7 18 (2.23%) Hadoop
7 18 (2.23%) SQL Server 2008
8 17 (2.11%) Amazon Redshift
9 15 (1.86%) Relational Database
10 14 (1.74%) Power BI
10 14 (1.74%) QlikView
11 11 (1.36%) GIS
12 9 (1.12%) RDBMS
13 8 (0.99%) Spotfire
14 7 (0.87%) Amazon RDS
15 5 (0.62%) BusinessObjects
15 5 (0.62%) Mixpanel
16 4 (0.50%) Oracle Reports
Development Applications
1 18 (2.23%) Team Foundation Server
2 15 (1.86%) Git (software)
3 8 (0.99%) gulp
4 6 (0.74%) Selenium
4 6 (0.74%) Subversion
5 5 (0.62%) Grunt
5 5 (0.62%) Jasmine
5 5 (0.62%) Jenkins
5 5 (0.62%) Karma Test Runner
5 5 (0.62%) Mocha
5 5 (0.62%) Sinon.JS
5 5 (0.62%) Visual Website Optimizer
5 5 (0.62%) WebDriver
6 3 (0.37%) Bower
6 3 (0.37%) Cucumber
6 3 (0.37%) JIRA
6 3 (0.37%) Maven
7 2 (0.25%) Axure RP
7 2 (0.25%) Balsamiq Mockups
7 2 (0.25%) Burp Suite
General
1 190 (23.57%) Finance
2 173 (21.46%) Marketing
3 72 (8.93%) Telecoms
4 67 (8.31%) Retail
5 52 (6.45%) Publishing
6 43 (5.33%) Banking
7 26 (3.23%) Mandarin Language
8 24 (2.98%) Spanish Language
9 22 (2.73%) Electronics
10 19 (2.36%) Advertising
11 17 (2.11%) Legal
12 14 (1.74%) Billing
13 13 (1.61%) Back Office
14 12 (1.49%) Manufacturing
15 11 (1.36%) Pharmaceutical
16 10 (1.24%) Games
17 5 (0.62%) French Language
17 5 (0.62%) Law
18 3 (0.37%) Japanese Language
18 3 (0.37%) Portuguese Language
Job Titles
1 181 (22.46%) Consultant
2 139 (17.25%) Architect
3 107 (13.28%) Solutions Architect
4 86 (10.67%) Analyst
5 69 (8.56%) Project Manager
5 69 (8.56%) Senior Consultant
6 44 (5.46%) Cloud Consultant
6 44 (5.46%) CRM Consultant
7 39 (4.84%) SAP Consultant
8 38 (4.71%) Senior SAP Consultant
9 35 (4.34%) SAP CRM Consultant
9 35 (4.34%) Senior SAP CRM Consultant
10 32 (3.97%) Developer
11 26 (3.23%) Product Manager
11 26 (3.23%) Technical Consultant
12 24 (2.98%) Senior Analyst
12 24 (2.98%) Solutions Consultant
13 23 (2.85%) Administrator
13 23 (2.85%) Support Analyst
14 21 (2.61%) Presales Consultant
Libraries, Frameworks & Software Standards
1 37 (4.59%) HTML
2 35 (4.34%) .NET
3 31 (3.85%) CSS
4 23 (2.85%) ASP.NET
5 20 (2.48%) Web Services
6 18 (2.23%) jQuery
7 15 (1.86%) HTML5
7 15 (1.86%) XML
8 13 (1.61%) AngularJS
9 10 (1.24%) JSON
9 10 (1.24%) Node.js
9 10 (1.24%) REST
10 9 (1.12%) RESTful
10 9 (1.12%) WCF
11 8 (0.99%) SOAP
12 7 (0.87%) CSS3
12 7 (0.87%) Middleware
12 7 (0.87%) Spring
13 5 (0.62%) Browserify
13 5 (0.62%) Underscore.js
Miscellaneous
1 91 (11.29%) Analytical Skills
2 83 (10.30%) Computer Science
3 73 (9.06%) Data Centre
4 40 (4.96%) CMDB
5 34 (4.22%) User Experience
6 33 (4.09%) Enterprise Software
7 28 (3.47%) Management Information System
8 24 (2.98%) Mathematics
9 20 (2.48%) Economics
10 14 (1.74%) e-Learning
11 13 (1.61%) Internet of Things
11 13 (1.61%) IPTV
11 13 (1.61%) Mobile App
11 13 (1.61%) Physics
12 11 (1.36%) Public Cloud
12 11 (1.36%) Virtual Team
13 10 (1.24%) NHS
13 10 (1.24%) Visualisation
14 8 (0.99%) Data Extraction
14 8 (0.99%) Driving Licence
Operating Systems
1 48 (5.96%) Windows
2 40 (4.96%) Linux
3 14 (1.74%) Windows 7
4 13 (1.61%) Unix
5 11 (1.36%) Windows 10
5 11 (1.36%) Windows 8
5 11 (1.36%) Windows Server
6 7 (0.87%) Windows Server 2008
7 6 (0.74%) Apple iOS
7 6 (0.74%) CentOS
7 6 (0.74%) Windows Server 2012
8 4 (0.50%) Android
8 4 (0.50%) Debian
9 2 (0.25%) Mac OS X
10 1 (0.12%) AIX
10 1 (0.12%) HPUX
10 1 (0.12%) Red Hat Enterprise Linux
10 1 (0.12%) Solaris
Processes & Methodologies
1 189 (23.45%) Presales
2 165 (20.47%) CRM
3 133 (16.50%) Analytics
4 125 (15.51%) Agile Software Development
5 113 (14.02%) ITIL
6 106 (13.15%) Project Management
7 102 (12.66%) Business Development
8 97 (12.03%) Software Engineering
9 78 (9.68%) PRINCE2
10 76 (9.43%) Stakeholder Management
11 70 (8.68%) Continuous Improvement
12 67 (8.31%) E-Commerce
13 64 (7.94%) Business Intelligence
14 59 (7.32%) Scrum
15 58 (7.20%) Technical Architecture
16 57 (7.07%) Digital Marketing
16 57 (7.07%) Service Delivery
17 55 (6.82%) Line Management
18 54 (6.70%) TOGAF
19 52 (6.45%) Change Management
Programming Languages
1 141 (17.49%) SQL
2 52 (6.45%) JavaScript
3 45 (5.58%) Java
4 38 (4.71%) PowerShell
5 35 (4.34%) C#
6 20 (2.48%) Python
6 20 (2.48%) R
7 13 (1.61%) Ruby
7 13 (1.61%) T-SQL
8 11 (1.36%) C
9 8 (0.99%) Scala
10 7 (0.87%) Perl
10 7 (0.87%) VB
11 6 (0.74%) Bash Shell
12 5 (0.62%) PHP
12 5 (0.62%) PL/SQL
13 4 (0.50%) Shell Script
14 3 (0.37%) VBA
15 2 (0.25%) C++
16 1 (0.12%) VB.NET
Qualifications
1 150 (18.61%) Degree
2 56 (6.95%) PMP
3 53 (6.58%) ISEB
3 53 (6.58%) PMI Certification
4 24 (2.98%) MBA
5 19 (2.36%) Cisco Certification
6 9 (1.12%) Security Cleared
7 8 (0.99%) CCNP
8 7 (0.87%) CCNA
8 7 (0.87%) ITIL Certification
8 7 (0.87%) PRINCE2 Certification
9 6 (0.74%) MCP
9 6 (0.74%) Microsoft Certification
9 6 (0.74%) SC Cleared
10 5 (0.62%) HNC
10 5 (0.62%) Postgraduate
11 4 (0.50%) CCDA
11 4 (0.50%) MCSE
12 3 (0.37%) MCSA
12 3 (0.37%) PRINCE2 Practitioner
Quality Assurance & Compliance
1 43 (5.33%) SLA
2 34 (4.22%) QA
3 24 (2.98%) ISO/IEC 27001
4 18 (2.23%) PCI DSS
5 9 (1.12%) COBIT
6 8 (0.99%) SEPA
7 4 (0.50%) Data Quality
8 2 (0.25%) GCP
8 2 (0.25%) ISO 9001
System Software
1 54 (6.70%) VMware Infrastructure
2 38 (4.71%) Virtual Machines
3 17 (2.11%) VMware ESX
4 16 (1.99%) VMware ESXi
5 14 (1.74%) Microsoft App-V
6 8 (0.99%) Docker
7 7 (0.87%) Active Directory
8 3 (0.37%) Hyper-V
8 3 (0.37%) vSphere
8 3 (0.37%) XenServer
9 2 (0.25%) HDFS
9 2 (0.25%) vCloud
9 2 (0.25%) Virtual Desktop
9 2 (0.25%) XenApp
10 1 (0.12%) KVM
10 1 (0.12%) Xen
10 1 (0.12%) XenDesktop
Systems Management
1 38 (4.71%) SCVMM
2 19 (2.36%) SCOM
3 18 (2.23%) SCCM
4 13 (1.61%) Puppet
5 12 (1.49%) Microsoft Intune
5 12 (1.49%) Opscode Chef
6 5 (0.62%) Ansible
6 5 (0.62%) FortiGate
6 5 (0.62%) Nagios
7 4 (0.50%) HP Quality Center
7 4 (0.50%) McAfee ePO
8 3 (0.37%) Cisco CUCM
8 3 (0.37%) Cisco UCCX
8 3 (0.37%) EMC NetWorker
9 2 (0.25%) Aspera SmartTrack
9 2 (0.25%) HP UCMDB
9 2 (0.25%) Opsview
9 2 (0.25%) SmoothWall
9 2 (0.25%) Symantec Enterprise Vault
9 2 (0.25%) Systems Management Server (SMS)
Vendors
1 94 (11.66%) Microsoft
2 84 (10.42%) IBM
3 80 (9.93%) VMware
4 76 (9.43%) Oracle
5 74 (9.18%) HP
6 72 (8.93%) Cisco
7 65 (8.06%) SAP
8 49 (6.08%) EMC
9 48 (5.96%) NetApp
10 47 (5.83%) CheckPoint
11 44 (5.46%) Citrix
11 44 (5.46%) Google
12 40 (4.96%) BMC
13 39 (4.84%) Juniper
14 29 (3.60%) Tableau
15 25 (3.10%) Adobe
16 20 (2.48%) Salesforce.com
17 12 (1.49%) hybris
18 11 (1.36%) Remedy
19 9 (1.12%) Cognizant
Cambridge, Cambridgeshire
Empiric.com
Salary: From £50,000 to £55,000 per annum
Posted: 1 hour ago
Hatfield, Hertfordshire
Understanding Recruitment
Salary: £20000 - £22000 per annum + benefits
Posted: 3 hours ago
Cambridge, Cambridgeshire
Hiring People
Salary: £28k - 38k per year + Benefits
Posted: 2 days ago
Staffordshire
Harvey Nash plc
Salary: £35000 - £45000 per annum
Posted: 2 days ago
London
Perfect People Recruitment Solutions Ltd
Salary: to £75,000 + Benefits and bonus (depending on experience)
Posted: 5 days ago
Bury, Lancashire
Searchability
Salary: £35000 - £50000 per annum
Posted: 2 days ago
Southampton, Hampshire
Networkers
Salary: £23000 - £26000 per annum + benefits
Posted: 2 days ago
Leeds, West Yorkshire
ninesharp
Salary: £50000 - £60000 per annum + Bonus, Pension etc.
Posted: 2 days ago
City, London
Venturi
Salary: £0.00 per annum
Posted: 3 days ago
London
Linking Humans Limited
Salary: Up to £40,000 per annum plus benefits
Posted: Yesterday
City, London
Recommend Recruitment
Salary: From £38,000 to £45,000 per annum + pension + healthcare + benefits
Posted: 2 days ago
London
Technology People UK
Salary: Paid in AUD - $$ dependent on level of exp
Posted: 2 days ago
City, London
Venturi
Salary: £0.00 per annum
Posted: 3 days ago
Fareham, Hampshire
Leidos
Posted: 4 days ago
Reading, Berkshire
EXCELerate
Salary: Up to £60,000 per annum + Bonus, Car allowance, Health, Pension
Posted: 5 days ago
Malmesbury, Wiltshire
Redrock Consulting Ltd
Salary: £30000 - £45000 per annum + Benefits
Posted: 5 days ago
London
Staffworx Ltd
Salary: tp £85K + bens
Posted: 4 days ago
Leeds, West Yorkshire
Searchability
Salary: £20000 - £28000 per annum
Posted: 4 days ago
London
Digitech Resourcing Ltd
Salary: From £80,000 to £90,000 per annum
Posted: 5 days ago
Reading, Berkshire
EXCELerate
Salary: Up to £60,000 per annum + Bonus, Car allowance, Health, Pension
Posted: 5 days ago
Leeds, West Yorkshire
Fruition IT Resources Limited
Salary: £30000 - £50000 per annum + Bens
Posted: 3 days ago
Farnborough, Hampshire
ARC IT Recruitment Ltd
Salary: £50,000 + Benefits
Posted: 2 days ago
Reading, Berkshire
Monarch Recruitment
Salary: £45000 - £55000 per annum
Posted: 5 days ago
City, London
Send
Salary: From £24,000 to £30,000 per annum + Benefits
Posted: 6 days ago
London
People Source Consulting
Salary: £50000 - £55000 per annum + pension, health care, 25 days
Posted: 2 days ago
City, London
Cognizant
Posted: 4 days ago
Bradford, West Yorkshire
Searchability
Salary: £22000 - £30000 per annum + great company perks!
Posted: 6 days ago
London
Vantage Recruitment Solutions Ltd
Salary: From £55,000 to £65,000 per annum + Bonus +Benefits + Car Allowance
Posted: 6 days ago
Bristol, Avon
Vantage Recruitment Solutions Ltd
Salary: From £55,000 to £65,000 per annum + Bonus + Benefits + Car Allowance
Posted: 6 days ago
Richmond, Surrey
EYC Symphony
Salary: From £20,000 to £25,000 per annum
Posted: 17 days ago