The table below looks at the statistics for Customer Engagement skills in IT jobs advertised across the UK. Included is a guide to the salaries offered in IT jobs that have cited Customer Engagement over the 3 months to 30 September 2016 with a comparison to the same period over the previous 2 years.

3 months to
30 Sep 2016
Same period 2015 Same period 2014
Customer Engagement
Rank 545 630 632
Rank change year-on-year
+85 +2
Permanent jobs citing Customer Engagement 407 352 384
As % of all permanent IT jobs located in the UK 0.43% 0.32% 0.34%
As % of the Processes & Methodologies category 0.48% 0.37% 0.39%
Number of salaries quoted 321 243 236
Median salary £52,500 £50,000 £55,000
Median salary % change year-on-year
+5.00% -9.09%
90% offered a salary of more than £32,500 £32,500 £34,738
10% offered a salary of more than £85,000 £90,000 £85,000
UK excluding London median salary £50,000 £45,000 £52,500
% change year-on-year
+11.11% -14.28%

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised across the UK.

Processes & Methodologies Category
UK
Permanent IT job ads with a match in the
Processes & Methodologies category
84067 95471 97586
As % of all permanent IT jobs located in the UK 88.24% 87.53% 85.32%
Number of salaries quoted 69978 78940 78095
Median salary £50,000 £50,000 £47,500
Median salary % change year-on-year
- +5.26%
90% offered a salary of more than £32,500 £32,500 £30,500
10% offered a salary of more than £77,500 £72,500 £75,000
UK excluding London median salary £45,000 £45,000 £42,500
% change year-on-year
- +5.88%

Customer Engagement
Jobs Demand Trend

The demand trend of job ads citing Customer Engagement as a proportion of all IT jobs with a match in the Processes & Methodologies category.

Customer Engagement Jobs Demand Trend in the UK

Customer Engagement
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Customer Engagement within the UK.

Customer Engagement Salary Trend in the UK

Customer Engagement
Salary Histogram

This chart provides a salary histogram for IT jobs citing Customer Engagement over the 3 months to 30 September 2016 within the UK.

Customer Engagement Salary Histogram in the UK

Customer Engagement
Top 30 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Customer Engagement within the UK over the 3 months to 30 September 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +89 387 £52,500 +5.00% 44
London +64 154 £61,250 -12.50% 16
South East +45 78 £50,000 +11.11% 10
West Midlands +25 47 £50,000 +25.00% 3
Berkshire +26 39 £85,000 +83.78% 6
Birmingham 0 30 £45,000 -33.33% 2
South West +3 23 £45,000 +38.46% 1
Reading +37 18 £52,500 -8.69% 3
Yorkshire +40 17 £41,500 -7.77% 1
East of England +20 17 £42,500 -5.55% 6
North West -28 17 £55,000 +46.66% 6
Manchester -9 14 £55,000 +29.41% 4
Slough - 13 £110,000 -
Leeds +49 11 £36,250 -35.55% 1
West Yorkshire +30 11 £36,250 -19.44% 1
Middlesex - 11 £32,500 -
Cambridgeshire +19 10 £42,500 -4.49%
Rochdale -9 10 £55,000 -
Staffordshire - 10 £60,000 -
City of London +43 9 £34,000 -38.18% 3
Tamworth - 9 - -
Surrey +31 8 £60,000 +20.00%
Buckinghamshire +15 8 £45,000 - 1
Scotland +21 7 £72,500 +93.33%
Bristol +7 7 £40,750 +25.38%
Tyne and Wear - 7 £80,000 - 1
Newcastle upon Tyne - 7 £80,000 - 1
North East - 7 £80,000 - 1
Glasgow +26 6 £72,500 +302.77%
Hampshire +7 6 £32,500 +15.04% 2

Customer Engagement
Top 30 Related IT Skills

For the 6 months to 30 September 2016, IT jobs citing Customer Engagement also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads with a requirement for Customer Engagement.

1 277 (32.98%) Presales
2 173 (20.60%) Finance
3 165 (19.64%) Project Management
4 161 (19.17%) Degree
5 152 (18.10%) SQL
6 145 (17.26%) ITIL
6 145 (17.26%) CRM
7 136 (16.19%) Data Centre
8 135 (16.07%) Marketing
9 124 (14.76%) Microsoft
10 121 (14.40%) Agile Software Development
10 121 (14.40%) Business Development
11 115 (13.69%) VMware
12 114 (13.57%) SQL Server
13 112 (13.33%) Analytics
14 104 (12.38%) Microsoft Azure
15 101 (12.02%) PRINCE2
16 98 (11.67%) Software Engineering
16 98 (11.67%) Amazon AWS
17 95 (11.31%) Computer Science
18 94 (11.19%) MS Excel
19 93 (11.07%) Cisco
19 93 (11.07%) Service Management
20 90 (10.71%) Oracle
21 89 (10.60%) Service Delivery
22 88 (10.48%) Line Management
23 85 (10.12%) Stakeholder Management
24 84 (10.00%) Citrix
25 82 (9.76%) HP
26 78 (9.29%) VMware Infrastructure

Customer Engagement
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 27 (3.21%) SharePoint
2 14 (1.67%) Apache
2 14 (1.67%) SharePoint 2010
3 13 (1.55%) SAS
4 12 (1.43%) Elasticsearch
5 11 (1.31%) CMS
5 11 (1.31%) Skype for Business
6 10 (1.19%) Adobe Experience Manager
6 10 (1.19%) ArcGIS
7 8 (0.95%) MS Exchange
8 7 (0.83%) nginx
8 7 (0.83%) SharePoint 2013
9 3 (0.36%) WebSphere
10 2 (0.24%) Apache Spark
10 2 (0.24%) BizTalk Server
10 2 (0.24%) Confluence
10 2 (0.24%) IBM Notes
10 2 (0.24%) Tomcat
11 1 (0.12%) Apache Pig
11 1 (0.12%) OpenStack
Applications
1 94 (11.19%) MS Excel
2 24 (2.86%) MS Visio
3 20 (2.38%) MS Office
4 14 (1.67%) MS PowerPoint
5 7 (0.83%) MS Project
6 6 (0.71%) SPSS
Business Applications
1 24 (2.86%) SAP CRM
2 17 (2.02%) Remedy ITSM
3 9 (1.07%) SAP Oil and Gas
4 8 (0.95%) SAP Business One
4 8 (0.95%) WebTrends
5 7 (0.83%) Dynamics CRM
6 4 (0.48%) Adobe Campaign
6 4 (0.48%) FastStats
7 3 (0.36%) Exstream
7 3 (0.36%) SAP hybris
8 2 (0.24%) Dynamics NAV
8 2 (0.24%) FastStats PeopleStage
8 2 (0.24%) Salesforce.com CRM
8 2 (0.24%) Unica
8 2 (0.24%) Unit4 Business World
9 1 (0.12%) Dynamics AX
9 1 (0.12%) Magento
9 1 (0.12%) Oracle BPM
9 1 (0.12%) Oracle EBS R12
9 1 (0.12%) SAP BPC
Cloud Services
1 104 (12.38%) Microsoft Azure
2 98 (11.67%) Amazon AWS
3 68 (8.10%) Amazon EC2
4 58 (6.90%) SaaS
5 54 (6.43%) PaaS
6 52 (6.19%) IaaS
7 30 (3.57%) Google Analytics
8 28 (3.33%) Cloud Computing
9 20 (2.38%) Office 365
10 13 (1.55%) Amazon S3
11 7 (0.83%) GitHub
12 5 (0.60%) Amazon EMR
12 5 (0.60%) Virtual Private Cloud
13 4 (0.48%) Silverpop
14 3 (0.36%) AWS CloudFormation
15 2 (0.24%) Adobe Analytics
15 2 (0.24%) CloudFront
15 2 (0.24%) FinancialForce.com
15 2 (0.24%) iPaaS
16 1 (0.12%) Heroku
Communications & Networking
1 34 (4.05%) DNS
2 24 (2.86%) Firewall
3 23 (2.74%) LAN
3 23 (2.74%) SAN
3 23 (2.74%) WAN
4 18 (2.14%) 3G
4 18 (2.14%) Internet
5 17 (2.02%) NAS
6 16 (1.90%) VoIP
7 14 (1.67%) VPN
8 13 (1.55%) 5G
9 12 (1.43%) 4G
9 12 (1.43%) NGN
9 12 (1.43%) Radio Access Network
9 12 (1.43%) VoLTE
10 11 (1.31%) DHCP
10 11 (1.31%) Unified Communications
10 11 (1.31%) Value-Added Service
11 9 (1.07%) TCP/IP
12 8 (0.95%) MPLS
Database & Business Intelligence
1 114 (13.57%) SQL Server
2 56 (6.67%) MySQL
3 53 (6.31%) DB2
4 42 (5.00%) Big Data
5 29 (3.45%) Data Warehouse
6 24 (2.86%) SAP HANA
7 19 (2.26%) QlikView
8 18 (2.14%) NoSQL
9 16 (1.90%) Relational Database
10 12 (1.43%) Hadoop
10 12 (1.43%) SQL Server 2008
11 11 (1.31%) Amazon Redshift
12 10 (1.19%) GIS
13 8 (0.95%) Mixpanel
13 8 (0.95%) Oracle Reports
14 7 (0.83%) Amazon RDS
14 7 (0.83%) BusinessObjects
14 7 (0.83%) Crystal Reports
14 7 (0.83%) PowerCenter
14 7 (0.83%) Spotfire
Development Applications
1 12 (1.43%) Team Foundation Server
2 10 (1.19%) Git (software)
3 8 (0.95%) Visual Website Optimizer
4 7 (0.83%) Grunt
4 7 (0.83%) gulp
4 7 (0.83%) Jasmine
4 7 (0.83%) Mocha
4 7 (0.83%) Selenium
5 5 (0.60%) Karma Test Runner
5 5 (0.60%) Sinon.JS
5 5 (0.60%) WebDriver
6 4 (0.48%) Jenkins
6 4 (0.48%) JIRA
6 4 (0.48%) Subversion
6 4 (0.48%) Talend Open Studio
7 3 (0.36%) Maven
8 2 (0.24%) Burp Suite
8 2 (0.24%) Protractor
9 1 (0.12%) Atlassian Bamboo
9 1 (0.12%) Concordion
General
1 173 (20.60%) Finance
2 135 (16.07%) Marketing
3 61 (7.26%) Publishing
4 49 (5.83%) Retail
5 47 (5.60%) Telecoms
6 43 (5.12%) Banking
7 22 (2.62%) Advertising
7 22 (2.62%) Electronics
8 20 (2.38%) Legal
9 15 (1.79%) Games
10 11 (1.31%) French Language
10 11 (1.31%) Law
11 10 (1.19%) Back Office
12 9 (1.07%) Manufacturing
13 7 (0.83%) Pharmaceutical
14 5 (0.60%) Automotive
14 5 (0.60%) Billing
15 4 (0.48%) Brand Awareness
15 4 (0.48%) Mandarin Language
15 4 (0.48%) Spanish Language
Job Titles
1 178 (21.19%) Consultant
2 177 (21.07%) Architect
3 129 (15.36%) Solutions Architect
4 87 (10.36%) Analyst
5 81 (9.64%) Project Manager
6 41 (4.88%) Senior Consultant
7 34 (4.05%) IT Manager
8 32 (3.81%) Presales Consultant
9 31 (3.69%) Developer
10 30 (3.57%) Technical Consultant
11 29 (3.45%) Cloud Consultant
11 29 (3.45%) CRM Consultant
11 29 (3.45%) Technical Architect
12 28 (3.33%) Solutions Consultant
12 28 (3.33%) Technical Manager
13 26 (3.10%) Support Analyst
14 25 (2.98%) SAP Consultant
15 24 (2.86%) Product Manager
16 21 (2.50%) Senior Manager
17 20 (2.38%) Cloud Architect
Libraries, Frameworks & Software Standards
1 39 (4.64%) CSS
1 39 (4.64%) HTML
2 38 (4.52%) .NET
3 29 (3.45%) ASP.NET
4 25 (2.98%) Web Services
5 18 (2.14%) jQuery
5 18 (2.14%) XML
6 12 (1.43%) AngularJS
6 12 (1.43%) HTML5
6 12 (1.43%) RESTful
7 9 (1.07%) WCF
8 8 (0.95%) JSON
9 7 (0.83%) Node.js
10 5 (0.60%) bluebird
10 5 (0.60%) Browserify
10 5 (0.60%) Chai
10 5 (0.60%) CSS3
10 5 (0.60%) lodash
10 5 (0.60%) RequireJS
10 5 (0.60%) Underscore.js
Miscellaneous
1 136 (16.19%) Data Centre
2 95 (11.31%) Computer Science
3 74 (8.81%) Analytical Skills
4 52 (6.19%) CMDB
5 33 (3.93%) Enterprise Software
6 30 (3.57%) User Experience
7 27 (3.21%) Management Information System
7 27 (3.21%) Virtual Team
8 25 (2.98%) Mathematics
9 17 (2.02%) IPTV
9 17 (2.02%) Visualisation
10 15 (1.79%) NHS
11 12 (1.43%) e-Learning
11 12 (1.43%) Internet of Things
11 12 (1.43%) Physics
12 10 (1.19%) Mobile App
13 9 (1.07%) Driving Licence
13 9 (1.07%) SWIFT
14 8 (0.95%) Public Cloud
14 8 (0.95%) Social Media
Operating Systems
1 56 (6.67%) Windows
2 37 (4.40%) Linux
3 15 (1.79%) Windows 7
4 14 (1.67%) Windows 10
4 14 (1.67%) Windows 8
5 12 (1.43%) Windows Server
6 11 (1.31%) CentOS
6 11 (1.31%) Unix
7 9 (1.07%) Windows Server 2008
8 6 (0.71%) AIX
8 6 (0.71%) Red Hat Enterprise Linux
8 6 (0.71%) Solaris
9 5 (0.60%) Debian
9 5 (0.60%) Windows Server 2012
10 4 (0.48%) Apple iOS
11 3 (0.36%) HPUX
11 3 (0.36%) Windows Server 2003
12 2 (0.24%) Android
12 2 (0.24%) Mac OS X
13 1 (0.12%) SUSE
Processes & Methodologies
1 277 (32.98%) Presales
2 165 (19.64%) Project Management
3 145 (17.26%) CRM
3 145 (17.26%) ITIL
4 121 (14.40%) Agile Software Development
4 121 (14.40%) Business Development
5 112 (13.33%) Analytics
6 101 (12.02%) PRINCE2
7 98 (11.67%) Software Engineering
8 93 (11.07%) Service Management
9 89 (10.60%) Service Delivery
10 88 (10.48%) Line Management
11 85 (10.12%) Stakeholder Management
12 77 (9.17%) Continuous Improvement
13 68 (8.10%) TOGAF
14 65 (7.74%) E-Commerce
15 62 (7.38%) Technical Architecture
16 59 (7.02%) Business Intelligence
17 58 (6.90%) ITIL V3
17 58 (6.90%) Scrum
Programming Languages
1 152 (18.10%) SQL
2 55 (6.55%) JavaScript
3 35 (4.17%) C#
3 35 (4.17%) Java
4 33 (3.93%) PowerShell
5 27 (3.21%) Python
6 17 (2.02%) Ruby
7 13 (1.55%) T-SQL
8 11 (1.31%) R
9 9 (1.07%) C
10 8 (0.95%) VB
11 6 (0.71%) Bash Shell
11 6 (0.71%) Perl
12 5 (0.60%) Scala
13 4 (0.48%) PHP
13 4 (0.48%) PL/SQL
14 3 (0.36%) VBA
15 2 (0.24%) C++
16 1 (0.12%) Shell Script
16 1 (0.12%) VB.NET
Qualifications
1 161 (19.17%) Degree
2 60 (7.14%) PMP
3 59 (7.02%) PMI Certification
4 56 (6.67%) ISEB
5 26 (3.10%) Microsoft Certification
6 20 (2.38%) Cisco Certification
6 20 (2.38%) MCSE
6 20 (2.38%) Security Cleared
7 18 (2.14%) VMware Certified Professional (VCP)
8 16 (1.90%) SC Cleared
9 7 (0.83%) AWS Certification
10 6 (0.71%) PRINCE2 Practitioner
11 5 (0.60%) A+ Certification
11 5 (0.60%) CCIE
11 5 (0.60%) MCP
11 5 (0.60%) Postgraduate
12 4 (0.48%) CCDA
12 4 (0.48%) CCNA
13 3 (0.36%) CCNP
13 3 (0.36%) ITIL Certification
Quality Assurance & Compliance
1 32 (3.81%) SLA
2 23 (2.74%) ISO/IEC 27001
3 19 (2.26%) QA
4 13 (1.55%) PCI DSS
5 11 (1.31%) COBIT
6 10 (1.19%) SEPA
7 4 (0.48%) Data Quality
8 3 (0.36%) ISO 9001
9 1 (0.12%) HMG Security Policy Framework
System Software
1 78 (9.29%) VMware Infrastructure
2 50 (5.95%) Virtual Machines
3 43 (5.12%) Active Directory
4 19 (2.26%) Microsoft App-V
5 15 (1.79%) VMware ESX
6 10 (1.19%) VMware ESXi
7 9 (1.07%) Hyper-V
7 9 (1.07%) XenServer
8 8 (0.95%) vSphere
9 7 (0.83%) XenApp
9 7 (0.83%) XenDesktop
10 6 (0.71%) Docker
11 4 (0.48%) vCloud
11 4 (0.48%) Xen
12 3 (0.36%) Microsoft Virtual Server
12 3 (0.36%) Virtual Desktop
12 3 (0.36%) Virtual Servers
13 2 (0.24%) HDFS
13 2 (0.24%) Terminal Server
14 1 (0.12%) Terminal Services
Systems Management
1 50 (5.95%) SCVMM
2 35 (4.17%) SCCM
3 12 (1.43%) SCOM
4 11 (1.31%) Opscode Chef
5 10 (1.19%) Puppet
6 9 (1.07%) NetBackup
7 6 (0.71%) Microsoft Intune
7 6 (0.71%) Nagios
8 5 (0.60%) EMC NetWorker
8 5 (0.60%) Tivoli
8 5 (0.60%) Tivoli Storage Manager
9 4 (0.48%) Ansible
9 4 (0.48%) Control-M
10 2 (0.24%) Aspera SmartTrack
10 2 (0.24%) HP UCMDB
10 2 (0.24%) Microsoft Data Protection Manager
10 2 (0.24%) Opsview
10 2 (0.24%) SmoothWall
10 2 (0.24%) Systems Management Server (SMS)
11 1 (0.12%) vRealize
Vendors
1 124 (14.76%) Microsoft
2 115 (13.69%) VMware
3 93 (11.07%) Cisco
4 90 (10.71%) Oracle
5 84 (10.00%) Citrix
6 82 (9.76%) HP
7 74 (8.81%) IBM
8 72 (8.57%) NetApp
9 68 (8.10%) EMC
10 60 (7.14%) SAP
11 57 (6.79%) CheckPoint
12 55 (6.55%) BMC
12 55 (6.55%) Juniper
13 31 (3.69%) Google
13 31 (3.69%) Tableau
14 24 (2.86%) Remedy
15 23 (2.74%) ServiceNow
16 16 (1.90%) Adobe
17 15 (1.79%) AppSense
18 13 (1.55%) Salesforce.com
Leeds, West Yorkshire
Spring Technology
Salary: £30000.00 - £40000.00 per annum + Bonus + Benefits
Posted: 11 hours ago
Bury, Lancashire
Searchability
Salary: £35000 - £50000 per annum
Posted: 8 hours ago
United Kingdom
Cigna Careers
Posted: 16 hours ago
Fareham, Hampshire
Spectrum IT Recruitment (South) Ltd
Salary: £25000 - £40000 per annum + 15% bonus, pension, healthcare
Posted: 2 days ago
Maidenhead
Parc Ellis Solutions Ltd
Salary: £40K - £60K + Bens!
Posted: 2 days ago
Reading, Berkshire
EXCELerate
Salary: Up to £60,000 per annum + Bonus, Car allowance, Health, Pension
Posted: 3 days ago
West London
Proteus Europe
Posted: 3 days ago
London
Exposed Solutions
Salary: £35000 - £40000 per annum
Posted: 3 days ago
Birmingham, West Midlands (County)
ReThink Recruitment
Salary: £70000.00 per annum + 10% bonus, car, pension
Posted: 3 days ago
London
HAYS INFORMATION TECHNOLOGY
Salary: £25000.00 - £30000.00 per annum
Posted: 2 days ago
London
Eutopia Solutions Ltd
Salary: £60000 - £70000 per annum + benefits + bonus
Posted: 13 hours ago
Reading, Berkshire
EXCELerate
Salary: Up to £60,000 per annum + Bonus, Car allowance, Health, Pension
Posted: 3 days ago
Newcastle Upon Tyne, Tyne and Wear
Accenture
Salary: Salary dependent on role
Posted: 8 hours ago
Preston, Lancashire
Searchability
Salary: £22000 - £28000 per annum
Posted: 2 days ago
Preston
Searchability
Posted: 2 days ago
Reading
TDA Group
Salary: £70000 - £90000 per annum
Posted: 11 days ago
West London
Michael Page Technology
Salary: £50000 - £60000 per annum + car, pension, bonus, incentives
Posted: 8 days ago
London
Churchill Frank International
Salary: £30000 - £35000 per annum
Posted: 7 days ago
Hatfield, Hertfordshire
Understanding Recruitment
Salary: £22000 - £26000 per annum + benefits
Posted: 4 days ago
Greater Manchester
Exposed Solutions
Salary: £30000 - £50000 per annum
Posted: 6 days ago
Greater Manchester
Exposed Solutions
Salary: £30000 - £50000 per annum
Posted: 6 days ago
Old Street, Central London
Dice
Salary: £35k OTE
Posted: 15 days ago
Farnborough, Hampshire
ARC IT Recruitment Ltd
Salary: £45000 - £50000 per annum
Posted: 3 days ago
South West London
Softwareone
Posted: 9 days ago
North London
Mint
Salary: £20000 - £25000 per annum + Excellent
Posted: 21 days ago
South East
Cognizant
Posted: 18 days ago
Halesowen, West Midlands (County)
In touch games
Salary: £3000 - £20000 per annum + benefits (inc flexi hrs)
Posted: 14 days ago
Birmingham
Intouch Games
Salary: £3000 - £20000 per annum + benefits (inc flexi hrs)
Posted: 14 days ago