The statistics below represent IT jobs advertised across the UK that had Customer Support Engineer featuring in the job title. Included is a guide to the salaries offered over the 3 months to 28 May 2016 with a comparison to same period over 2 years.

3 months to
28 May 2016
Same period 2015 Same period 2014
Customer Support Engineer
Rank 825 930 957
Rank change year-on-year
+105 +27
Permanent jobs requiring a Customer Support Engineer 84 35 56
As % of all permanent IT jobs located in the UK 0.084% 0.032% 0.047%
As % of the Job Titles category 0.088% 0.034% 0.049%
Number of salaries quoted 84 17 48
Median salary £28,500 £27,250 £30,750
Median salary % change year-on-year
+4.58% -11.38%
90% offered a salary of more than £22,000 £16,500 £22,000
10% offered a salary of more than £48,500 £39,500 £50,000
UK excluding London median salary £28,500 £27,250 £35,000
% change year-on-year
+4.58% -22.14%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
95982 104272 114131
As % of all permanent IT jobs located in the UK 96.29% 96.47% 96.49%
Number of salaries quoted 80766 85499 93521
Median salary £46,500 £45,000 £45,000
Median salary % change year-on-year
+3.33% -
90% offered a salary of more than £27,500 £26,500 £27,000
10% offered a salary of more than £70,000 £67,500 £70,000
UK excluding London median salary £41,500 £40,000 £40,000
% change year-on-year
+3.75% -

Customer Support Engineer
Jobs Demand Trend

The demand trend of job ads that featured Customer Support Engineer in the job title.

Customer Support Engineer Jobs Demand Trend in the UK

Customer Support Engineer
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Customer Support Engineer within the UK.

Customer Support Engineer Salary Trend in the UK

Customer Support Engineer
Salary Histogram

This chart provides a salary histogram for IT jobs citing Customer Support Engineer over the 3 months to 28 May 2016 within the UK.

Customer Support Engineer Salary Histogram in the UK

Customer Support Engineer
Top 30 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Customer Support Engineer within the UK over the 3 months to 28 May 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +71 82 £28,000 -0.88% 4
London +60 31 £27,500 +0.91% 2
South East +29 29 £28,500 -27.84% 1
Berkshire - 11 £32,500 -
South West - 10 £24,500 -
Gloucestershire - 9 £24,500 -
West Sussex - 7 £22,000 -
East Midlands - 6 £42,500 -
Bracknell - 6 £32,500 -
East of England +34 5 £30,000 -7.69%
Oxfordshire -6 5 £28,500 -27.84%
Abingdon - 5 £28,500 -
Cambridgeshire - 4 £29,250 -
Cambridge - 3 £28,500 -
City of London +48 2 £33,750 -
Hampshire +23 2 £38,750 +61.45% 1
Bellshill - 2 £28,500 -
Wokingham - 2 £22,500 -
Scotland - 2 £28,500 -
North Lanarkshire - 2 £28,500 -
Farnborough - 1 £42,500 -
West Yorkshire - 1 £32,500 -
Wiltshire - 1 £22,500 -
Yorkshire - 1 £32,500 - 1
Brighton - 1 £30,000 -
Maidenhead - 1 £37,500 -
Nottingham - 1 £25,000 -
Reading - 1 £35,000 -
Slough - 1 £45,000 -
Hertfordshire - 1 £35,000 -

Customer Support Engineer Skill Set
Top 30 Related IT Skills

For the 6 months to 28 May 2016, Customer Support Engineer job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring Customer Support Engineer in the job title.

1 70 (52.63%) Windows
2 49 (36.84%) Active Directory
3 44 (33.08%) Analytical Skills
4 43 (32.33%) Degree
5 40 (30.08%) TCP/IP
6 36 (27.07%) Microsoft
7 33 (24.81%) Linux
8 29 (21.80%) DNS
9 28 (21.05%) WAN
10 25 (18.80%) Salesforce.com
10 25 (18.80%) Case Management
11 24 (18.05%) Firewall
11 24 (18.05%) SQL Server
12 22 (16.54%) DHCP
13 21 (15.79%) Windows 7
13 21 (15.79%) LAN
14 20 (15.04%) Android
15 19 (14.29%) iPhone
15 19 (14.29%) Windows Server 2008
15 19 (14.29%) Internet
15 19 (14.29%) VMware
16 17 (12.78%) Blackberry
16 17 (12.78%) LDAP
16 17 (12.78%) Mobile Device Management
16 17 (12.78%) SQL Server 2008
16 17 (12.78%) VMware Infrastructure
17 16 (12.03%) Mobile App
17 16 (12.03%) SQL
17 16 (12.03%) Wireless
18 15 (11.28%) Cisco

Customer Support Engineer Skill Set
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 14 (10.53%) MS Exchange
2 12 (9.02%) Exchange Server 2010
3 11 (8.27%) Exchange Server 2003
3 11 (8.27%) Exchange Server 2007
4 5 (3.76%) IIS
5 1 (0.75%) Apache
5 1 (0.75%) Confluence
5 1 (0.75%) Skype for Business
5 1 (0.75%) Tomcat
5 1 (0.75%) TWiki
5 1 (0.75%) WebLogic
5 1 (0.75%) WebSphere
Applications
1 12 (9.02%) MS Office
2 8 (6.02%) MS Excel
3 2 (1.50%) Adobe After Effects
3 2 (1.50%) Final Cut Pro
3 2 (1.50%) Maya
3 2 (1.50%) MODO
3 2 (1.50%) Photoshop
4 1 (0.75%) MS PowerPoint
Business Applications
1 2 (1.50%) Salesforce.com CRM
Cloud Services
1 3 (2.26%) SaaS
2 1 (0.75%) Amazon AWS
2 1 (0.75%) Microsoft Azure
Communications & Networking
1 40 (30.08%) TCP/IP
2 29 (21.80%) DNS
3 28 (21.05%) WAN
4 24 (18.05%) Firewall
5 22 (16.54%) DHCP
6 21 (15.79%) LAN
7 19 (14.29%) Internet
8 17 (12.78%) LDAP
9 16 (12.03%) Wireless
10 9 (6.77%) iSCSI
11 8 (6.02%) SMTP
12 7 (5.26%) ADSL
13 5 (3.76%) SAN
14 3 (2.26%) HTTP
14 3 (2.26%) SMS
15 2 (1.50%) 4G
15 2 (1.50%) Unified Communications
15 2 (1.50%) VPN
16 1 (0.75%) Network Security
16 1 (0.75%) Remote Desktop
Database & Business Intelligence
1 24 (18.05%) SQL Server
2 17 (12.78%) SQL Server 2008
3 14 (10.53%) SQL Server 2005
4 1 (0.75%) Azure SQL Database
4 1 (0.75%) MySQL
4 1 (0.75%) Oracle Database
4 1 (0.75%) PostgreSQL
4 1 (0.75%) SQL Server 2012
4 1 (0.75%) SQL Server 2014
4 1 (0.75%) SQL Server Integration Services
Development Applications
1 2 (1.50%) Bugzilla
2 1 (0.75%) JIRA
2 1 (0.75%) SQL Server Management Studio (SSMS)
General
1 10 (7.52%) Telecoms
2 4 (3.01%) Finance
3 3 (2.26%) Back Office
4 2 (1.50%) Games
4 2 (1.50%) Legal
4 2 (1.50%) Spanish Language
5 1 (0.75%) Advertising
5 1 (0.75%) Retail
Libraries, Frameworks & Software Standards
1 14 (10.53%) Middleware
2 7 (5.26%) .NET
3 6 (4.51%) ASP.NET
3 6 (4.51%) XML
4 3 (2.26%) CGI
4 3 (2.26%) HTML
4 3 (2.26%) Web Services
5 1 (0.75%) Boost C++ Libraries
Miscellaneous
1 44 (33.08%) Analytical Skills
2 19 (14.29%) iPhone
3 17 (12.78%) Blackberry
4 16 (12.03%) Mobile App
5 15 (11.28%) PKI
6 14 (10.53%) Smartcard
7 13 (9.77%) Management Information System
7 13 (9.77%) Mathematics
8 8 (6.02%) Enterprise Storage
9 5 (3.76%) Computer Science
9 5 (3.76%) Driving Licence
10 3 (2.26%) NHS
10 3 (2.26%) Physics
11 2 (1.50%) Mainframe
11 2 (1.50%) Social Media
11 2 (1.50%) Statistics
12 1 (0.75%) Chemistry
12 1 (0.75%) Enterprise Software
12 1 (0.75%) Replication
12 1 (0.75%) Video Conferencing
Operating Systems
1 70 (52.63%) Windows
2 33 (24.81%) Linux
3 21 (15.79%) Windows 7
4 20 (15.04%) Android
5 19 (14.29%) Windows Server 2008
6 13 (9.77%) Windows Server
7 12 (9.02%) Windows Server 2003
7 12 (9.02%) Windows XP
8 11 (8.27%) Apple iOS
8 11 (8.27%) Windows Vista
9 9 (6.77%) AIX
10 7 (5.26%) Windows Server 2012
11 5 (3.76%) Windows 8
12 3 (2.26%) Unix
13 2 (1.50%) Mac OS X
13 2 (1.50%) Windows 10
14 1 (0.75%) HPUX
Processes & Methodologies
1 25 (18.80%) Case Management
2 17 (12.78%) Mobile Device Management
3 15 (11.28%) Mentoring
4 14 (10.53%) Cybersecurity
4 14 (10.53%) Process Improvement
5 11 (8.27%) Software Distribution
6 10 (7.52%) Network Management
7 9 (6.77%) Business Intelligence
8 7 (5.26%) Email Filtering
8 7 (5.26%) Kalman Filter
8 7 (5.26%) Regression Testing
8 7 (5.26%) Software Testing
8 7 (5.26%) Web Filtering
9 6 (4.51%) CRM
9 6 (4.51%) Service Delivery
10 5 (3.76%) Fault Management
11 4 (3.01%) ITIL
12 3 (2.26%) Data Analysis
12 3 (2.26%) Data Management
13 2 (1.50%) Software Engineering
Programming Languages
1 16 (12.03%) SQL
2 9 (6.77%) Perl
3 4 (3.01%) C
4 3 (2.26%) Python
5 2 (1.50%) C#
5 2 (1.50%) C++
5 2 (1.50%) PHP
6 1 (0.75%) PowerShell
6 1 (0.75%) Shell Script
6 1 (0.75%) T-SQL
Qualifications
1 43 (32.33%) Degree
2 8 (6.02%) SC Cleared
2 8 (6.02%) Security Cleared
3 7 (5.26%) CCNA
3 7 (5.26%) Cisco Certification
4 6 (4.51%) CCNP
5 4 (3.01%) DV Cleared
6 3 (2.26%) ITIL Certification
6 3 (2.26%) Microsoft Certification
7 2 (1.50%) MCP
7 2 (1.50%) MCSE
8 1 (0.75%) CCDP
8 1 (0.75%) CCVP
8 1 (0.75%) DBS Check
8 1 (0.75%) MCITP
Quality Assurance & Compliance
1 14 (10.53%) SLA
2 11 (8.27%) QA
3 1 (0.75%) Data Quality
System Software
1 49 (36.84%) Active Directory
2 17 (12.78%) VMware Infrastructure
3 9 (6.77%) NFS
4 2 (1.50%) VMware ESXi
4 2 (1.50%) XenDesktop
5 1 (0.75%) Hyper-V
5 1 (0.75%) VirtualBox
Systems Management
1 1 (0.75%) SCCM
1 1 (0.75%) Symantec Enterprise Vault
Vendors
1 36 (27.07%) Microsoft
2 25 (18.80%) Salesforce.com
3 19 (14.29%) VMware
4 15 (11.28%) Cisco
5 13 (9.77%) Oracle
6 6 (4.51%) Citrix
7 5 (3.76%) Apple
7 5 (3.76%) Juniper
7 5 (3.76%) Nortel
8 4 (3.01%) Aastra
8 4 (3.01%) Mitel
9 3 (2.26%) HP
9 3 (2.26%) Virgin Media
10 2 (1.50%) Adobe
10 2 (1.50%) Autodesk
10 2 (1.50%) Veeam
11 1 (0.75%) Sun
11 1 (0.75%) Symantec
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