The table below looks at the statistics for the Customer Support Engineer role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Customer Support Engineer in their job title over the 3 months to 29 May 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
29 May 2015
Same period 2014 Same period 2013
Customer Support Engineer
Rank 856 869 864
Rank change year-on-year
+13 -5
Permanent jobs requiring a Customer Support Engineer 17 50 21
As % of all permanent IT jobs located in the UK 0.016% 0.042% 0.019%
As % of the Job Titles category 0.017% 0.045% 0.020%
Number of salaries quoted 12 41 19
Average salary £24,000 £31,500 £21,000
Average salary % change year-on-year
-23.80% +50.00%
90% offered a salary of more than £15,250 £25,500 £17,750
10% offered a salary of more than £32,500 £50,000 £28,600
UK excluding London average salary £24,000 £38,750 £21,000
% change year-on-year
-38.06% +84.52%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
99881 111881 103430
As % of all permanent IT jobs located in the UK 94.56% 94.62% 94.62%
Number of salaries quoted 82152 91850 86081
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £27,000 £27,500 £27,000
10% offered a salary of more than £70,000 £67,500 £70,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Customer Support Engineer
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing Customer Support Engineer in the job title within the UK as a proportion of the total demand within the Job Titles category.

Customer Support Engineer Jobs Demand Trend in the UK

Customer Support Engineer
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Customer Support Engineer within the UK.

Customer Support Engineer Salary Trend in the UK

Customer Support Engineer
Salary Histogram

This chart provides a salary histogram for IT jobs citing Customer Support Engineer over the 3 months to 29 May 2015 within the UK.

Customer Support Engineer Salary Histogram in the UK

Customer Support Engineer
Top 16 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Customer Support Engineer within the UK over the 3 months to 29 May 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +16 17 £24,000 -24.40% 6
South East +6 7 £24,000 -31.42% 4
London +31 5 £27,250 +4.80%
Middlesex +11 4 - -
Surrey +23 2 £24,000 -52.00% 2
East of England +20 2 £32,500 -23.52% 1
North East - 2 £15,000 - 1
Bedfordshire - 2 £32,500 -
Durham - 2 £15,000 - 1
Luton - 2 £32,500 -
Hartlepool - 2 £15,000 - 1
City of London +39 1 - -
Hampshire - 1 £24,000 - 1
Fareham - 1 £24,000 - 1
Manchester - 1 £17,500 -
North West - 1 £17,500 -

Customer Support Engineer
Top 30 Related IT Skills

For the 6 months to 29 May 2015, IT jobs within the UK that cited Customer Support Engineer in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Customer Support Engineer in their job title.

1 22 (51.16%) Windows
2 17 (39.53%) Windows Server 2008
3 15 (34.88%) Windows XP
4 14 (32.56%) Active Directory
4 14 (32.56%) Internet
4 14 (32.56%) Management Information System
5 13 (30.23%) Microsoft
5 13 (30.23%) MS Exchange
5 13 (30.23%) MS Office
6 12 (27.91%) Wireless
6 12 (27.91%) Windows Server 2003
6 12 (27.91%) Apple iOS
6 12 (27.91%) Exchange Server 2010
6 12 (27.91%) Exchange Server 2003
6 12 (27.91%) Exchange Server 2007
7 11 (25.58%) Degree
7 11 (25.58%) Windows Vista
7 11 (25.58%) Software Distribution
7 11 (25.58%) Analytical Skills
8 9 (20.93%) Computer Science
8 9 (20.93%) SQL
9 8 (18.60%) Service Delivery
10 6 (13.95%) SLA
11 5 (11.63%) Windows 7
11 5 (11.63%) Cisco
11 5 (11.63%) DNS
11 5 (11.63%) MS Excel
11 5 (11.63%) Telecoms
11 5 (11.63%) VMware
12 4 (9.30%) Back Office

Customer Support Engineer
Top Related IT Skills by Category

For the 6 months to 29 May 2015, IT jobs within the UK that cited Customer Support Engineer in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Customer Support Engineer in their job title. Up to 20 skills are shown per category.

Application Platforms
1 13 (30.23%) MS Exchange
2 12 (27.91%) Exchange Server 2010
2 12 (27.91%) Exchange Server 2003
2 12 (27.91%) Exchange Server 2007
3 1 (2.33%) Node.js
3 1 (2.33%) Lync
Applications
1 13 (30.23%) MS Office
2 5 (11.63%) MS Excel
Cloud Services
1 2 (4.65%) SaaS
Communications & Networking
1 14 (32.56%) Internet
2 12 (27.91%) Wireless
3 5 (11.63%) DNS
4 3 (6.98%) Firewall
5 2 (4.65%) LAN
5 2 (4.65%) VoIP
5 2 (4.65%) WAN
6 1 (2.33%) Wireshark
6 1 (2.33%) Cisco IOS
6 1 (2.33%) Unified Communications
6 1 (2.33%) DHCP
6 1 (2.33%) VPN
6 1 (2.33%) SAN
6 1 (2.33%) Intranet
6 1 (2.33%) MPLS
Database & Business Intelligence
1 4 (9.30%) SQL Server
2 1 (2.33%) MySQL
Development Applications
1 1 (2.33%) WinDbg
General
1 5 (11.63%) Telecoms
2 4 (9.30%) Back Office
3 2 (4.65%) Legal
3 2 (4.65%) Games
Libraries, Frameworks & Software Standards
1 2 (4.65%) CSS
1 2 (4.65%) HTML
1 2 (4.65%) HTML5
2 1 (2.33%) AngularJS
2 1 (2.33%) JSON
2 1 (2.33%) Application Packaging
2 1 (2.33%) Spring
Miscellaneous
1 14 (32.56%) Management Information System
2 11 (25.58%) Analytical Skills
3 9 (20.93%) Computer Science
4 3 (6.98%) Enterprise Software
5 2 (4.65%) DTV
5 2 (4.65%) Video on Demand
6 1 (2.33%) Digital Media
6 1 (2.33%) Data Centre
Operating Systems
1 22 (51.16%) Windows
2 17 (39.53%) Windows Server 2008
3 15 (34.88%) Windows XP
4 12 (27.91%) Windows Server 2003
4 12 (27.91%) Apple iOS
5 11 (25.58%) Windows Vista
6 5 (11.63%) Windows 7
7 4 (9.30%) Windows 8
8 3 (6.98%) Windows Server 2012
8 3 (6.98%) Linux
8 3 (6.98%) Mac OS X
9 2 (4.65%) UNIX
10 1 (2.33%) Android
10 1 (2.33%) Windows 2000 Server
10 1 (2.33%) Mac OS
Processes & Methodologies
1 11 (25.58%) Software Distribution
2 8 (18.60%) Service Delivery
3 4 (9.30%) Root Cause Analysis
4 3 (6.98%) Product Management
5 2 (4.65%) ITIL
5 2 (4.65%) Requirements Management
5 2 (4.65%) Mobile Device Management
5 2 (4.65%) Network Management
6 1 (2.33%) Continuous Improvement
6 1 (2.33%) DevOps
6 1 (2.33%) Customer Engagement
6 1 (2.33%) CRM
6 1 (2.33%) E-Commerce
Programming Languages
1 9 (20.93%) SQL
2 2 (4.65%) Python
2 2 (4.65%) JavaScript
2 2 (4.65%) Ruby
3 1 (2.33%) Scala
3 1 (2.33%) Perl
3 1 (2.33%) PHP
3 1 (2.33%) Java
3 1 (2.33%) C++
Qualifications
1 11 (25.58%) Degree
2 3 (6.98%) Cisco Certification
3 2 (4.65%) CCNP
4 1 (2.33%) ITIL Foundation Certificate
4 1 (2.33%) MCDST
4 1 (2.33%) MCTS
4 1 (2.33%) MCITP
4 1 (2.33%) SC Cleared
4 1 (2.33%) Security Cleared
4 1 (2.33%) MCSE
4 1 (2.33%) CCNA
4 1 (2.33%) Microsoft Certification
4 1 (2.33%) CCA
4 1 (2.33%) Citrix Certification
4 1 (2.33%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 6 (13.95%) SLA
System Software
1 14 (32.56%) Active Directory
2 2 (4.65%) Terminal Services
3 1 (2.33%) VMware Infrastructure
3 1 (2.33%) XenApp
3 1 (2.33%) XenDesktop
3 1 (2.33%) Microsoft App-V
Systems Management
1 1 (2.33%) WSUS
1 1 (2.33%) Norton AntiVirus
Vendors
1 13 (30.23%) Microsoft
2 5 (11.63%) Cisco
2 5 (11.63%) VMware
3 3 (6.98%) Citrix
4 2 (4.65%) Meraki
5 1 (2.33%) WorldPay
5 1 (2.33%) Oracle
5 1 (2.33%) HP
5 1 (2.33%) Salesforce.com
5 1 (2.33%) Apple
5 1 (2.33%) Symantec
Weybridge, Surrey
Deerfoot IT Resources Ltd
Salary: £20000 - £27000 per annum
Posted: Yesterday
Weybridge, Surrey
Linkpoint Resources
Salary: From £27,000 to £27,000 per annum
Posted: Yesterday
South East
Vodafone
Posted: 3 days ago
Potters Bar, Hertfordshire
Nanotek Limited
Salary: From £17,000 to £21,000 per annum
Posted: 3 days ago
Fareham, Hampshire
Global Technology Solutions Ltd
Salary: £22000 - £26000 per annum
Posted: 4 days ago
Hartlepool
Capita - ITIN
Salary: £15000.00 per annum
Posted: 15 days ago