The statistics below represent IT jobs advertised across the UK that had Customer Support Engineer featuring in the job title. Included is a guide to the salaries offered over the 3 months to 24 July 2016 with a comparison to same period over 2 years.

3 months to
24 Jul 2016
Same period 2015 Same period 2014
Customer Support Engineer
Rank 869 925 910
Rank change year-on-year
+56 -15
Permanent jobs requiring a Customer Support Engineer 62 40 77
As % of all permanent IT jobs located in the UK 0.063% 0.036% 0.067%
As % of the Job Titles category 0.066% 0.038% 0.069%
Number of salaries quoted 62 27 57
Median salary £27,500 £28,500 £31,500
Median salary % change year-on-year
-3.50% -9.52%
90% offered a salary of more than £22,000 £18,800 £22,000
10% offered a salary of more than £37,500 £39,500 £55,000
UK excluding London median salary £28,500 £27,000 £45,000
% change year-on-year
+5.55% -40.00%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
94514 106216 111227
As % of all permanent IT jobs located in the UK 96.41% 96.32% 96.48%
Number of salaries quoted 79535 87575 90644
Median salary £47,000 £45,000 £45,000
Median salary % change year-on-year
+4.44% -
90% offered a salary of more than £27,500 £26,500 £26,500
10% offered a salary of more than £72,500 £70,000 £70,000
UK excluding London median salary £41,500 £40,000 £40,000
% change year-on-year
+3.75% -

Customer Support Engineer
Jobs Demand Trend

The demand trend of job ads that featured Customer Support Engineer in the job title.

Customer Support Engineer Jobs Demand Trend in the UK

Customer Support Engineer
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Customer Support Engineer within the UK.

Customer Support Engineer Salary Trend in the UK

Customer Support Engineer
Salary Histogram

This chart provides a salary histogram for IT jobs citing Customer Support Engineer over the 3 months to 24 July 2016 within the UK.

Customer Support Engineer Salary Histogram in the UK

Customer Support Engineer
Top 30 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Customer Support Engineer within the UK over the 3 months to 24 July 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +71 59 £27,500 -13.38% 7
South East +42 25 £28,500 -18.57% 3
London +48 21 £25,000 -21.25% 2
Buckinghamshire - 9 £23,000 - 1
Oxfordshire -21 8 £28,500 -27.84% 1
Abingdon - 8 £28,500 - 1
South West +25 6 £24,500 +22.50% 1
Gloucestershire - 5 £24,500 -
East of England +36 4 £30,000 -7.69% 1
North Lanarkshire - 3 £28,500 -
Scotland - 3 £28,500 -
Bellshill - 3 £28,500 -
Cambridgeshire - 3 £30,000 - 1
West Sussex - 3 £22,000 -
Berkshire - 3 £45,000 - 1
High Wycombe - 3 £42,500 - 1
City of London +63 2 £33,750 -
Cambridge - 2 £29,250 - 1
West Midlands -3 1 £26,000 +18.18%
Hampshire -6 1 £35,000 +45.83%
Birmingham -10 1 £26,000 +18.18%
Hertfordshire - 1 £35,000 -
Yorkshire - 1 £18,500 -
Wiltshire - 1 £22,500 -
Brighton - 1 £30,000 -
East Sussex - 1 £30,000 -
Bracknell - 1 £57,500 -
Maidenhead - 1 £37,500 -
Slough - 1 £45,000 -
Sheffield - 1 £18,500 -

Customer Support Engineer Skill Set
Top 30 Related IT Skills

For the 6 months to 24 July 2016, Customer Support Engineer job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring Customer Support Engineer in the job title.

1 77 (57.04%) Windows
2 49 (36.30%) Active Directory
3 46 (34.07%) Linux
4 42 (31.11%) TCP/IP
5 41 (30.37%) Analytical Skills
6 35 (25.93%) DNS
7 33 (24.44%) Degree
8 31 (22.96%) Microsoft
9 29 (21.48%) WAN
9 29 (21.48%) Internet
10 25 (18.52%) Firewall
11 24 (17.78%) Salesforce.com
12 22 (16.30%) Wireless
12 22 (16.30%) DHCP
12 22 (16.30%) Windows Server 2008
13 21 (15.56%) Case Management
14 20 (14.81%) VMware
14 20 (14.81%) MS Exchange
15 19 (14.07%) Windows 7
15 19 (14.07%) Android
15 19 (14.07%) iPhone
16 18 (13.33%) VMware Infrastructure
17 17 (12.59%) Mobile Device Management
17 17 (12.59%) Blackberry
18 16 (11.85%) SQL Server
18 16 (11.85%) LAN
18 16 (11.85%) Cisco
18 16 (11.85%) Exchange Server 2010
19 15 (11.11%) MS Office
19 15 (11.11%) Windows XP

Customer Support Engineer Skill Set
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 20 (14.81%) MS Exchange
2 16 (11.85%) Exchange Server 2010
3 14 (10.37%) Exchange Server 2003
3 14 (10.37%) Exchange Server 2007
4 3 (2.22%) IIS
5 1 (0.74%) Apache
5 1 (0.74%) Exchange Server 2013
5 1 (0.74%) Skype for Business
5 1 (0.74%) Tomcat
5 1 (0.74%) WebLogic
5 1 (0.74%) WebSphere
Applications
1 15 (11.11%) MS Office
2 8 (5.93%) MS Excel
3 2 (1.48%) Adobe After Effects
3 2 (1.48%) Final Cut Pro
3 2 (1.48%) Maya
3 2 (1.48%) MODO
3 2 (1.48%) Photoshop
Business Applications
1 2 (1.48%) Salesforce.com CRM
Cloud Services
1 4 (2.96%) Office 365
2 3 (2.22%) SaaS
3 1 (0.74%) Amazon AWS
Communications & Networking
1 42 (31.11%) TCP/IP
2 35 (25.93%) DNS
3 29 (21.48%) Internet
3 29 (21.48%) WAN
4 25 (18.52%) Firewall
5 22 (16.30%) DHCP
5 22 (16.30%) Wireless
6 16 (11.85%) LAN
7 14 (10.37%) SMTP
8 13 (9.63%) ADSL
9 11 (8.15%) LDAP
10 9 (6.67%) iSCSI
11 5 (3.70%) SAN
12 3 (2.22%) SMS
13 2 (1.48%) HTTP
14 1 (0.74%) Ethernet
14 1 (0.74%) FTP
14 1 (0.74%) RIP
14 1 (0.74%) VoIP
14 1 (0.74%) VPN
Database & Business Intelligence
1 16 (11.85%) SQL Server
2 12 (8.89%) SQL Server 2008
3 10 (7.41%) SQL Server 2005
4 6 (4.44%) MySQL
5 1 (0.74%) Big Data
5 1 (0.74%) Data Warehouse
5 1 (0.74%) Hadoop
5 1 (0.74%) OLAP
5 1 (0.74%) SQL Server 2012
5 1 (0.74%) SQL Server 2014
Development Applications
1 2 (1.48%) Bugzilla
2 1 (0.74%) JIRA
General
1 4 (2.96%) Finance
1 4 (2.96%) Telecoms
2 3 (2.22%) Retail
3 2 (1.48%) Back Office
3 2 (1.48%) Games
3 2 (1.48%) Legal
3 2 (1.48%) Spanish Language
4 1 (0.74%) Advertising
Libraries, Frameworks & Software Standards
1 10 (7.41%) Middleware
2 2 (1.48%) HTML
2 2 (1.48%) Web Services
3 1 (0.74%) Boost C++ Libraries
3 1 (0.74%) CGI
3 1 (0.74%) FIX Protocol
Miscellaneous
1 41 (30.37%) Analytical Skills
2 19 (14.07%) iPhone
3 17 (12.59%) Blackberry
4 15 (11.11%) Management Information System
5 13 (9.63%) Mathematics
6 12 (8.89%) Mobile App
7 11 (8.15%) PKI
8 10 (7.41%) Smartcard
9 8 (5.93%) Enterprise Storage
10 5 (3.70%) Driving Licence
11 3 (2.22%) Computer Science
11 3 (2.22%) Home Automation
11 3 (2.22%) NHS
11 3 (2.22%) Physics
11 3 (2.22%) Smart Meter
12 2 (1.48%) Mainframe
12 2 (1.48%) Social Media
12 2 (1.48%) Statistics
13 1 (0.74%) Chemistry
13 1 (0.74%) Video Conferencing
Operating Systems
1 77 (57.04%) Windows
2 46 (34.07%) Linux
3 22 (16.30%) Windows Server 2008
4 19 (14.07%) Android
4 19 (14.07%) Windows 7
5 15 (11.11%) Windows XP
6 14 (10.37%) Apple iOS
6 14 (10.37%) Windows Server 2003
6 14 (10.37%) Windows Vista
7 12 (8.89%) Windows Server
8 10 (7.41%) AIX
9 8 (5.93%) Windows 8
9 8 (5.93%) Windows Server 2012
10 3 (2.22%) Unix
11 2 (1.48%) Mac OS X
11 2 (1.48%) Windows 10
12 1 (0.74%) HPUX
Processes & Methodologies
1 21 (15.56%) Case Management
2 17 (12.59%) Mobile Device Management
3 14 (10.37%) Software Distribution
4 13 (9.63%) Email Filtering
4 13 (9.63%) Kalman Filter
4 13 (9.63%) Web Filtering
5 11 (8.15%) Mentoring
6 10 (7.41%) Cybersecurity
6 10 (7.41%) Process Improvement
7 9 (6.67%) Business Intelligence
8 8 (5.93%) Service Delivery
9 6 (4.44%) CRM
9 6 (4.44%) Network Management
10 4 (2.96%) ITIL
11 3 (2.22%) Data Analysis
11 3 (2.22%) Data Management
12 2 (1.48%) Product Management
13 1 (0.74%) Capacity Planning
13 1 (0.74%) Image Processing
13 1 (0.74%) Performance Monitoring
Programming Languages
1 10 (7.41%) Perl
2 6 (4.44%) SQL
3 2 (1.48%) C++
3 2 (1.48%) Java
3 2 (1.48%) PHP
3 2 (1.48%) Python
4 1 (0.74%) PowerShell
Qualifications
1 33 (24.44%) Degree
2 4 (2.96%) DV Cleared
2 4 (2.96%) SC Cleared
2 4 (2.96%) Security Cleared
3 3 (2.22%) ITIL Certification
4 2 (1.48%) Microsoft Certification
5 1 (0.74%) CCNA
5 1 (0.74%) CCNP
5 1 (0.74%) CCVP
5 1 (0.74%) Cisco Certification
5 1 (0.74%) DBS Check
5 1 (0.74%) MCITP
5 1 (0.74%) MCP
5 1 (0.74%) MCSE
Quality Assurance & Compliance
1 11 (8.15%) QA
2 1 (0.74%) SLA
System Software
1 49 (36.30%) Active Directory
2 18 (13.33%) VMware Infrastructure
3 10 (7.41%) Virtual Machines
4 9 (6.67%) NFS
5 2 (1.48%) Hyper-V
5 2 (1.48%) VMware ESXi
5 2 (1.48%) XenDesktop
6 1 (0.74%) Virtual Servers
Systems Management
1 3 (2.22%) SCCM
2 1 (0.74%) Symantec Enterprise Vault
Vendors
1 31 (22.96%) Microsoft
2 24 (17.78%) Salesforce.com
3 20 (14.81%) VMware
4 16 (11.85%) Cisco
5 12 (8.89%) Oracle
6 8 (5.93%) Citrix
7 5 (3.70%) Apple
8 3 (2.22%) Aastra
8 3 (2.22%) HP
8 3 (2.22%) Mitel
9 2 (1.48%) Adobe
9 2 (1.48%) Autodesk
9 2 (1.48%) Veeam
10 1 (0.74%) Atlassian
10 1 (0.74%) Cloudera
10 1 (0.74%) MapR
10 1 (0.74%) Sun
10 1 (0.74%) Symantec
10 1 (0.74%) Virgin Media
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