The statistics below represent IT jobs advertised across the UK that had Customer Support Engineer featuring in the job title. Included is a guide to the salaries offered over the 3 months to 4 May 2016 with a comparison to same period over 2 years.

3 months to
4 May 2016
Same period 2015 Same period 2014
Customer Support Engineer
Rank 877 931 938
Rank change year-on-year
+54 +7
Permanent jobs requiring a Customer Support Engineer 77 34 53
As % of all permanent IT jobs located in the UK 0.075% 0.031% 0.044%
As % of the Job Titles category 0.078% 0.032% 0.046%
Number of salaries quoted 77 21 49
Median salary £30,000 £24,000 £27,500
Median salary % change year-on-year
+25.00% -12.72%
90% offered a salary of more than £22,000 £17,500 £20,800
10% offered a salary of more than £64,000 £39,500 £47,500
UK excluding London median salary £32,500 £24,000 £30,750
% change year-on-year
+35.41% -21.95%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
98784 106354 115089
As % of all permanent IT jobs located in the UK 96.26% 96.48% 96.43%
Number of salaries quoted 83034 86750 93358
Median salary £45,000 £45,000 £45,000
90% offered a salary of more than £27,500 £26,500 £27,000
10% offered a salary of more than £70,000 £67,500 £70,000
UK excluding London median salary £41,500 £40,000 £40,000
% change year-on-year
+3.75% -

Customer Support Engineer
Jobs Demand Trend

The demand trend of job ads that featured Customer Support Engineer in the job title.

Customer Support Engineer Jobs Demand Trend in the UK

Customer Support Engineer
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Customer Support Engineer within the UK.

Customer Support Engineer Salary Trend in the UK

Customer Support Engineer
Salary Histogram

This chart provides a salary histogram for IT jobs citing Customer Support Engineer over the 3 months to 4 May 2016 within the UK.

Customer Support Engineer Salary Histogram in the UK

Customer Support Engineer
Top 30 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Customer Support Engineer within the UK over the 3 months to 4 May 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +61 76 £31,250 +30.20% 5
South East +28 28 £30,500 +27.08% 1
London +15 24 £27,500 -3.50% 1
Berkshire - 14 £32,500 - 1
Bracknell - 11 £32,500 -
East Midlands - 10 £42,500 -
South West - 6 £24,500 - 1
West Sussex - 6 £22,000 -
Gloucestershire - 5 £24,500 - 1
East of England +20 4 £29,250 -10.00%
Yorkshire - 4 £32,500 - 2
West Yorkshire - 4 £32,500 -
Leeds - 4 £32,500 -
Oxfordshire -2 3 £28,500 -11.62%
Abingdon - 3 £28,500 -
Wokingham - 2 £22,500 -
Hampshire - 2 £38,750 -
Cambridgeshire - 2 £29,250 -
Hertfordshire - 2 £28,250 -
City of London +45 1 £35,000 -
Corsham - 1 £22,500 -
Reading - 1 £35,000 - 1
Cambridge - 1 £28,500 -
Farnborough - 1 £42,500 -
Watford - 1 £21,500 -
Nottingham - 1 £25,000 -
Nottinghamshire - 1 £25,000 -
Wiltshire - 1 £22,500 -
West Wales - 1 £18,500 -
Wales - 1 £18,500 -

Customer Support Engineer Skill Set
Top 30 Related IT Skills

For the 6 months to 4 May 2016, Customer Support Engineer job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring Customer Support Engineer in the job title.

1 59 (51.30%) Windows
2 44 (38.26%) Active Directory
3 43 (37.39%) Degree
4 36 (31.30%) Analytical Skills
5 32 (27.83%) TCP/IP
6 31 (26.96%) Microsoft
7 25 (21.74%) Salesforce.com
7 25 (21.74%) Case Management
8 24 (20.87%) Linux
9 23 (20.00%) SQL Server
9 23 (20.00%) DNS
10 22 (19.13%) WAN
11 20 (17.39%) Windows 7
11 20 (17.39%) DHCP
12 19 (16.52%) LAN
12 19 (16.52%) Firewall
13 17 (14.78%) VMware
13 17 (14.78%) LDAP
14 16 (13.91%) SQL Server 2008
15 15 (13.04%) Android
15 15 (13.04%) VMware Infrastructure
15 15 (13.04%) PKI
15 15 (13.04%) Mentoring
15 15 (13.04%) Mobile App
15 15 (13.04%) SQL
15 15 (13.04%) SLA
15 15 (13.04%) Blackberry
16 14 (12.17%) Middleware
16 14 (12.17%) Smartcard
16 14 (12.17%) Cybersecurity

Customer Support Engineer Skill Set
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 11 (9.57%) MS Exchange
2 8 (6.96%) Exchange Server 2010
3 7 (6.09%) Exchange Server 2003
3 7 (6.09%) Exchange Server 2007
4 4 (3.48%) IIS
5 1 (0.87%) Apache
5 1 (0.87%) Confluence
5 1 (0.87%) Tomcat
5 1 (0.87%) TWiki
5 1 (0.87%) WebLogic
5 1 (0.87%) WebSphere
Applications
1 7 (6.09%) MS Excel
1 7 (6.09%) MS Office
2 2 (1.74%) Adobe After Effects
2 2 (1.74%) Final Cut Pro
2 2 (1.74%) Maya
2 2 (1.74%) MODO
2 2 (1.74%) Photoshop
3 1 (0.87%) MS PowerPoint
Business Applications
1 2 (1.74%) Salesforce.com CRM
Cloud Services
1 4 (3.48%) SaaS
2 1 (0.87%) Microsoft Azure
Communications & Networking
1 32 (27.83%) TCP/IP
2 23 (20.00%) DNS
3 22 (19.13%) WAN
4 20 (17.39%) DHCP
5 19 (16.52%) Firewall
5 19 (16.52%) LAN
6 17 (14.78%) LDAP
7 12 (10.43%) Internet
7 12 (10.43%) Wireless
8 9 (7.83%) iSCSI
9 5 (4.35%) SAN
10 4 (3.48%) HTTP
11 3 (2.61%) 4G
11 3 (2.61%) ADSL
11 3 (2.61%) SMS
11 3 (2.61%) SMTP
12 2 (1.74%) ATM
12 2 (1.74%) Frame Relay
13 1 (0.87%) 2G
13 1 (0.87%) IPsec
Database & Business Intelligence
1 23 (20.00%) SQL Server
2 16 (13.91%) SQL Server 2008
3 14 (12.17%) SQL Server 2005
4 1 (0.87%) Azure SQL Database
4 1 (0.87%) MySQL
4 1 (0.87%) Oracle Database
4 1 (0.87%) PostgreSQL
4 1 (0.87%) SQL Server 2012
4 1 (0.87%) SQL Server 2014
4 1 (0.87%) SQL Server Integration Services
Development Applications
1 2 (1.74%) Bugzilla
2 1 (0.87%) JIRA
2 1 (0.87%) SQL Server Management Studio (SSMS)
General
1 10 (8.70%) Telecoms
2 3 (2.61%) Back Office
3 2 (1.74%) Games
4 1 (0.87%) Finance
4 1 (0.87%) Marketing
4 1 (0.87%) Retail
4 1 (0.87%) Spanish Language
Libraries, Frameworks & Software Standards
1 14 (12.17%) Middleware
2 7 (6.09%) .NET
2 7 (6.09%) XML
3 6 (5.22%) ASP.NET
4 3 (2.61%) CGI
4 3 (2.61%) HTML
5 2 (1.74%) Web Services
6 1 (0.87%) Boost C++ Libraries
Miscellaneous
1 36 (31.30%) Analytical Skills
2 15 (13.04%) Blackberry
2 15 (13.04%) Mobile App
2 15 (13.04%) PKI
3 14 (12.17%) iPhone
3 14 (12.17%) Smartcard
4 13 (11.30%) Mathematics
5 9 (7.83%) Management Information System
6 8 (6.96%) Enterprise Storage
7 6 (5.22%) Driving Licence
8 5 (4.35%) Computer Science
9 3 (2.61%) NHS
9 3 (2.61%) Physics
10 2 (1.74%) Social Media
11 1 (0.87%) Chemistry
11 1 (0.87%) Enterprise Software
11 1 (0.87%) Mainframe
11 1 (0.87%) Replication
11 1 (0.87%) Statistics
Operating Systems
1 59 (51.30%) Windows
2 24 (20.87%) Linux
3 20 (17.39%) Windows 7
4 15 (13.04%) Android
5 13 (11.30%) Windows Server
5 13 (11.30%) Windows Server 2008
6 8 (6.96%) Windows Server 2003
7 7 (6.09%) Apple iOS
7 7 (6.09%) Windows Vista
7 7 (6.09%) Windows XP
8 6 (5.22%) Windows Server 2012
9 5 (4.35%) AIX
9 5 (4.35%) Windows 8
10 3 (2.61%) Unix
11 2 (1.74%) Mac OS X
11 2 (1.74%) Windows 10
12 1 (0.87%) HPUX
Processes & Methodologies
1 25 (21.74%) Case Management
2 15 (13.04%) Mentoring
3 14 (12.17%) Cybersecurity
3 14 (12.17%) Process Improvement
4 13 (11.30%) Mobile Device Management
5 10 (8.70%) Network Management
6 9 (7.83%) Business Intelligence
7 7 (6.09%) Regression Testing
7 7 (6.09%) Software Distribution
7 7 (6.09%) Software Testing
8 6 (5.22%) Fault Management
8 6 (5.22%) Service Delivery
9 5 (4.35%) ITIL
10 4 (3.48%) CRM
11 3 (2.61%) Data Analysis
11 3 (2.61%) Data Management
11 3 (2.61%) Email Filtering
11 3 (2.61%) Kalman Filter
11 3 (2.61%) Web Filtering
12 2 (1.74%) Software Engineering
Programming Languages
1 15 (13.04%) SQL
2 6 (5.22%) Perl
3 4 (3.48%) C
3 4 (3.48%) Python
4 3 (2.61%) PHP
5 2 (1.74%) C#
5 2 (1.74%) C++
5 2 (1.74%) JavaScript
6 1 (0.87%) PowerShell
6 1 (0.87%) Shell Script
6 1 (0.87%) T-SQL
Qualifications
1 43 (37.39%) Degree
2 8 (6.96%) SC Cleared
2 8 (6.96%) Security Cleared
3 7 (6.09%) CCNA
3 7 (6.09%) Cisco Certification
4 6 (5.22%) CCNP
5 4 (3.48%) DV Cleared
6 2 (1.74%) ITIL Certification
6 2 (1.74%) MCP
6 2 (1.74%) Microsoft Certification
7 1 (0.87%) CCDP
7 1 (0.87%) MCITP
7 1 (0.87%) MCSE
Quality Assurance & Compliance
1 15 (13.04%) SLA
2 11 (9.57%) QA
3 1 (0.87%) Data Quality
System Software
1 44 (38.26%) Active Directory
2 15 (13.04%) VMware Infrastructure
3 9 (7.83%) NFS
4 2 (1.74%) VMware ESXi
4 2 (1.74%) XenDesktop
5 1 (0.87%) VirtualBox
Systems Management
1 1 (0.87%) SCCM
1 1 (0.87%) Symantec Enterprise Vault
Vendors
1 31 (26.96%) Microsoft
2 25 (21.74%) Salesforce.com
3 17 (14.78%) VMware
4 11 (9.57%) Cisco
5 9 (7.83%) Oracle
6 6 (5.22%) Citrix
6 6 (5.22%) Juniper
6 6 (5.22%) Nortel
7 5 (4.35%) Apple
8 4 (3.48%) Aastra
8 4 (3.48%) Mitel
9 3 (2.61%) HP
9 3 (2.61%) Virgin Media
10 2 (1.74%) Adobe
10 2 (1.74%) Autodesk
10 2 (1.74%) Veeam
11 1 (0.87%) Facebook
11 1 (0.87%) Sun
11 1 (0.87%) Symantec
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Salary: Pension, Bonus, Private HCare
Posted: 6 hours ago
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