The table below looks at the statistics for the Customer Support Engineer role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Customer Support Engineer in their job title over the 3 months to 22 October 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
22 Oct 2014
Same period 2013 Same period 2012
Customer Support Engineer
Rank 836 869 870
Rank change year-on-year
+33 +1
Permanent jobs requiring a Customer Support Engineer 54 32 21
As % of all permanent IT jobs located in the UK 0.048% 0.029% 0.018%
As % of the Job Titles category 0.051% 0.031% 0.019%
Number of salaries quoted 40 29 13
Average salary £24,000 £25,000 £31,000
Average salary % change year-on-year
-4.00% -19.35%
90% offered a salary of more than £20,000 £16,500 £19,800
10% offered a salary of more than £45,000 £38,000 £42,200
UK excluding London average salary £23,000 £21,500 £30,000
% change year-on-year
+6.97% -28.33%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
106438 102688 109004
As % of all permanent IT jobs located in the UK 94.53% 94.55% 95.27%
Number of salaries quoted 86956 85302 92787
Average salary £45,000 £43,500 £42,500
Average salary % change year-on-year
+3.44% +2.35%
90% offered a salary of more than £26,500 £27,000 £26,500
10% offered a salary of more than £70,000 £67,500 £70,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Customer Support Engineer
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing Customer Support Engineer in the job title within the UK as a proportion of the total demand within the Job Titles category.

Customer Support Engineer Jobs Demand Trend in the UK

Customer Support Engineer
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Customer Support Engineer within the UK.

Customer Support Engineer Salary Trend in the UK

Customer Support Engineer
Salary Histogram

This chart provides a salary histogram for IT jobs citing Customer Support Engineer over the 3 months to 22 October 2014 within the UK.

Customer Support Engineer Salary Histogram in the UK

Customer Support Engineer
Top 25 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Customer Support Engineer within the UK over the 3 months to 22 October 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +30 45 £24,000 -4.00% 1
London +31 26 £24,000 -4.00%
City of London +26 10 £45,000 +12.50%
South East -4 10 £24,000 -43.52% 1
Scotland +7 9 £12,250 - 1
Surrey +1 9 £24,000 -43.52%
Aberdeen - 9 £12,250 -
South West - 4 £20,000 -
East of England -26 3 £20,000 -41.17%
Poole - 3 £20,000 -
Dorset - 3 £20,000 -
Cambridge -7 2 - -
Cambridgeshire -21 2 - -
Yorkshire -34 1 £21,000 +9.80%
East Midlands - 1 £22,000 -
Hemel Hempstead - 1 £20,000 -
Barnsley - 1 £21,000 -
Reading - 1 - -
Swindon - 1 £19,500 -
Berkshire - 1 - -
Hertfordshire - 1 £20,000 -
Nottinghamshire - 1 £22,000 -
South Yorkshire - 1 £21,000 -
Wiltshire - 1 £19,500 -
Nottingham - 1 £22,000 -

Customer Support Engineer
Top 30 Related IT Skills

For the 6 months to 22 October 2014, IT jobs within the UK that cited Customer Support Engineer in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Customer Support Engineer in their job title.

1 85 (70.83%) Windows
2 46 (38.33%) Linux
2 46 (38.33%) Windows Server 2008
3 36 (30.00%) Computer Science
4 34 (28.33%) Microsoft
4 34 (28.33%) Wireless
5 33 (27.50%) Windows XP
6 31 (25.83%) MS Office
6 31 (25.83%) Degree
7 30 (25.00%) Analytical Skills
7 30 (25.00%) VMware
8 29 (24.17%) Internet
9 28 (23.33%) Active Directory
9 28 (23.33%) UNIX
10 27 (22.50%) SQL
10 27 (22.50%) DNS
11 26 (21.67%) MS Exchange
11 26 (21.67%) Management Information System
11 26 (21.67%) Windows Server 2003
12 24 (20.00%) Software Distribution
12 24 (20.00%) Windows Vista
12 24 (20.00%) Exchange Server 2003
12 24 (20.00%) Exchange Server 2007
12 24 (20.00%) Apple iOS
12 24 (20.00%) Exchange Server 2010
13 22 (18.33%) VMware Infrastructure
13 22 (18.33%) MS Excel
13 22 (18.33%) TCP/IP
14 21 (17.50%) Java
15 20 (16.67%) MySQL

Customer Support Engineer
Top Related IT Skills by Category

For the 6 months to 22 October 2014, IT jobs within the UK that cited Customer Support Engineer in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Customer Support Engineer in their job title. Up to 20 skills are shown per category.

Application Platforms
1 26 (21.67%) MS Exchange
2 24 (20.00%) Exchange Server 2003
2 24 (20.00%) Exchange Server 2007
2 24 (20.00%) Exchange Server 2010
3 15 (12.50%) Apache
4 10 (8.33%) Node.js
5 5 (4.17%) IIS
6 3 (2.50%) SAS
Applications
1 31 (25.83%) MS Office
2 22 (18.33%) MS Excel
3 2 (1.67%) MS PowerPoint
3 2 (1.67%) Final Cut Pro
3 2 (1.67%) Adobe After Effects
3 2 (1.67%) Photoshop
Cloud Services
1 9 (7.50%) Joyent
2 5 (4.17%) Microsoft Azure
3 2 (1.67%) SaaS
Communications & Networking
1 34 (28.33%) Wireless
2 29 (24.17%) Internet
3 27 (22.50%) DNS
4 22 (18.33%) TCP/IP
5 20 (16.67%) SSH
6 17 (14.17%) SAN
7 15 (12.50%) NAS
8 11 (9.17%) SSL
8 11 (9.17%) Ethereal
8 11 (9.17%) Wireshark
8 11 (9.17%) tcpdump
9 10 (8.33%) Ethernet
10 8 (6.67%) Wi-Fi
11 7 (5.83%) VoIP
12 6 (5.00%) DHCP
13 5 (4.17%) Firewall
14 3 (2.50%) iSCSI
14 3 (2.50%) Network Security
15 2 (1.67%) VLAN
16 1 (0.83%) VPN
Database & Business Intelligence
1 20 (16.67%) MySQL
1 20 (16.67%) PostgreSQL
2 10 (8.33%) MongoDB
2 10 (8.33%) Riak
2 10 (8.33%) Hadoop
3 8 (6.67%) Big Data
4 5 (4.17%) SQL Server
5 2 (1.67%) Oracle Database
5 2 (1.67%) Relational Database
6 1 (0.83%) SQL Server 2005
Development Applications
1 2 (1.67%) Toad
General
1 12 (10.00%) German Language
2 10 (8.33%) Retail
3 9 (7.50%) Telecoms
4 8 (6.67%) French Language
5 3 (2.50%) Banking
5 3 (2.50%) Finance
5 3 (2.50%) Spanish Language
6 2 (1.67%) Military
7 1 (0.83%) Multimedia
7 1 (0.83%) Manufacturing
7 1 (0.83%) Electronics
Libraries, Frameworks & Software Standards
1 8 (6.67%) Flash
2 7 (5.83%) XML
3 4 (3.33%) OpenGL ES
3 4 (3.33%) OpenGL
3 4 (3.33%) Web Services
4 2 (1.67%) JCE
4 2 (1.67%) HTML
5 1 (0.83%) DirectX
5 1 (0.83%) Direct3D Mobile
5 1 (0.83%) OpenCL
5 1 (0.83%) Direct3D
Miscellaneous
1 36 (30.00%) Computer Science
2 30 (25.00%) Analytical Skills
3 26 (21.67%) Management Information System
4 12 (10.00%) Replication
5 7 (5.83%) Device Driver
6 5 (4.17%) Mathematics
7 3 (2.50%) Embedded Systems
8 2 (1.67%) PKI
8 2 (1.67%) Physics
8 2 (1.67%) Enterprise Software
8 2 (1.67%) Blackberry
9 1 (0.83%) 3D Graphics
9 1 (0.83%) GPGPU
Operating Systems
1 85 (70.83%) Windows
2 46 (38.33%) Linux
2 46 (38.33%) Windows Server 2008
3 33 (27.50%) Windows XP
4 28 (23.33%) UNIX
5 26 (21.67%) Windows Server 2003
6 24 (20.00%) Windows Vista
6 24 (20.00%) Apple iOS
7 17 (14.17%) Solaris
7 17 (14.17%) Windows Server 2012
8 10 (8.33%) Windows 7
8 10 (8.33%) CentOS
8 10 (8.33%) Fedora
9 5 (4.17%) Debian
10 4 (3.33%) Windows 8
10 4 (3.33%) Ubuntu
10 4 (3.33%) Android
11 2 (1.67%) AIX
11 2 (1.67%) HPUX
11 2 (1.67%) Mac OS X
Processes & Methodologies
1 24 (20.00%) Software Distribution
2 14 (11.67%) Service Delivery
2 14 (11.67%) Mentoring
3 10 (8.33%) Network Architecture
4 9 (7.50%) Analytics
4 9 (7.50%) Video Analytics
5 7 (5.83%) Line Management
6 6 (5.00%) ITIL
7 5 (4.17%) Service Management
7 5 (4.17%) Validation
7 5 (4.17%) PRINCE2
7 5 (4.17%) Load Balancing
8 3 (2.50%) Resource Management
9 2 (1.67%) Time Management
9 2 (1.67%) Data Protection
9 2 (1.67%) Software Engineering
9 2 (1.67%) CRM
10 1 (0.83%) E-Commerce
10 1 (0.83%) Network Design
10 1 (0.83%) Logistics
Programming Languages
1 27 (22.50%) SQL
2 21 (17.50%) Java
3 12 (10.00%) Python
4 10 (8.33%) Bourne shell
4 10 (8.33%) Bash Shell
4 10 (8.33%) Ruby
4 10 (8.33%) Korn
4 10 (8.33%) sed
4 10 (8.33%) Perl
4 10 (8.33%) PHP
4 10 (8.33%) AWK
4 10 (8.33%) Shell Script
5 7 (5.83%) C
5 7 (5.83%) C++
6 2 (1.67%) PL/SQL
6 2 (1.67%) JavaScript
7 1 (0.83%) Assembly Language
Qualifications
1 31 (25.83%) Degree
2 6 (5.00%) SC Cleared
2 6 (5.00%) Security Cleared
3 5 (4.17%) CIMA
3 5 (4.17%) Postgraduate
3 5 (4.17%) MCSE
3 5 (4.17%) MCSA
3 5 (4.17%) Microsoft Certification
3 5 (4.17%) MCITP
3 5 (4.17%) MCTS
3 5 (4.17%) CIPD
4 3 (2.50%) MCP
Quality Assurance & Compliance
1 20 (16.67%) SLA
System Software
1 28 (23.33%) Active Directory
2 22 (18.33%) VMware Infrastructure
3 10 (8.33%) Xen
3 10 (8.33%) KVM
3 10 (8.33%) NFS
4 3 (2.50%) VMware ESX
Systems Management
1 10 (8.33%) YUM
1 10 (8.33%) ZABBIX
1 10 (8.33%) Munin
1 10 (8.33%) Nagios
2 5 (4.17%) Norton AntiVirus
2 5 (4.17%) NetBackup
2 5 (4.17%) Backup Exec
2 5 (4.17%) FortiGate
3 2 (1.67%) SCCM
Vendors
1 34 (28.33%) Microsoft
2 30 (25.00%) VMware
3 15 (12.50%) Red Hat
3 15 (12.50%) Citrix
4 11 (9.17%) Apple
5 10 (8.33%) EMC
5 10 (8.33%) Oracle
6 9 (7.50%) IBM
7 8 (6.67%) CA
8 5 (4.17%) Symantec
8 5 (4.17%) NetApp
8 5 (4.17%) Nokia
8 5 (4.17%) Veritas
8 5 (4.17%) Sun
8 5 (4.17%) Juniper
8 5 (4.17%) CheckPoint
8 5 (4.17%) HP
8 5 (4.17%) Veeam
8 5 (4.17%) Fortinet
8 5 (4.17%) Meru Networks
Milton Keynes, Buckinghamshire
SYSTEM RECRUITMENT LTD
Salary: £25000 - £30000 per annum
Posted: Yesterday
Livingston, West Lothian
GE
Salary: Competitive salary
Posted: 16 days ago