The table below looks at the statistics for the Customer Support Engineer role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Customer Support Engineer in their job title over the 3 months to 31 July 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
31 Jul 2015
Same period 2014 Same period 2013
Customer Support Engineer
Rank 869 862 850
Rank change year-on-year
-7 -12
Permanent jobs requiring a Customer Support Engineer 23 67 30
As % of all permanent IT jobs located in the UK 0.021% 0.057% 0.028%
As % of the Job Titles category 0.022% 0.061% 0.029%
Number of salaries quoted 17 50 24
Average salary £24,000 £35,750 £21,500
Average salary % change year-on-year
-32.86% +66.27%
90% offered a salary of more than £16,500 £22,000 £21,000
10% offered a salary of more than £31,600 £55,000 £32,200
UK excluding London average salary £22,000 £45,000 £21,500
% change year-on-year
-51.11% +109.30%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
103310 110572 102545
As % of all permanent IT jobs located in the UK 94.34% 94.52% 94.31%
Number of salaries quoted 85440 90223 84888
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £27,000 £26,500 £26,500
10% offered a salary of more than £70,000 £67,500 £70,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Customer Support Engineer
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing Customer Support Engineer in the job title within the UK as a proportion of the total demand within the Job Titles category.

Customer Support Engineer Jobs Demand Trend in the UK

Customer Support Engineer
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Customer Support Engineer within the UK.

Customer Support Engineer Salary Trend in the UK

Customer Support Engineer
Salary Histogram

This chart provides a salary histogram for IT jobs citing Customer Support Engineer over the 3 months to 31 July 2015 within the UK.

Customer Support Engineer Salary Histogram in the UK

Customer Support Engineer
Top 20 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Customer Support Engineer within the UK over the 3 months to 31 July 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -22 20 £24,000 -40.00% 2
South East -3 11 £24,000 -40.00% 1
Kent +11 5 - -
London +5 5 £30,500 -3.17% 1
Hampshire - 3 £24,000 -
Fareham - 3 £24,000 -
Surrey +9 2 £27,000 -40.00%
Weybridge - 2 £27,000 -
City of London +25 1 - -
Oxfordshire +8 1 £16,500 -45.90% 1
Manchester +3 1 £17,000 -
East of England -1 1 £32,500 -27.77%
North West -7 1 £17,000 -
West Midlands - 1 £22,000 -
Enfield - 1 £22,000 - 1
South West - 1 £20,000 -
Luton - 1 £32,500 -
Bristol - 1 £20,000 -
Birmingham - 1 £22,000 -
Bedfordshire - 1 £32,500 -

Customer Support Engineer
Top 30 Related IT Skills

For the 6 months to 31 July 2015, IT jobs within the UK that cited Customer Support Engineer in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Customer Support Engineer in their job title.

1 21 (43.75%) Windows
2 17 (35.42%) Active Directory
3 16 (33.33%) MS Exchange
3 16 (33.33%) Windows Server 2008
4 14 (29.17%) Microsoft
4 14 (29.17%) Internet
5 13 (27.08%) Windows Server 2003
5 13 (27.08%) Management Information System
5 13 (27.08%) Exchange Server 2010
5 13 (27.08%) Exchange Server 2003
5 13 (27.08%) Exchange Server 2007
6 12 (25.00%) Windows XP
6 12 (25.00%) MS Office
7 11 (22.92%) Apple iOS
8 10 (20.83%) Software Distribution
8 10 (20.83%) Degree
8 10 (20.83%) Windows Vista
8 10 (20.83%) Wireless
9 9 (18.75%) Analytical Skills
10 8 (16.67%) Cisco
11 7 (14.58%) SQL
11 7 (14.58%) Service Delivery
11 7 (14.58%) Telecoms
11 7 (14.58%) Computer Science
12 6 (12.50%) Cisco Certification
12 6 (12.50%) SLA
13 5 (10.42%) NHS
13 5 (10.42%) Firewall
14 4 (8.33%) Back Office
14 4 (8.33%) CCNA

Customer Support Engineer
Top Related IT Skills by Category

For the 6 months to 31 July 2015, IT jobs within the UK that cited Customer Support Engineer in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Customer Support Engineer in their job title. Up to 20 skills are shown per category.

Application Platforms
1 16 (33.33%) MS Exchange
2 13 (27.08%) Exchange Server 2003
2 13 (27.08%) Exchange Server 2007
2 13 (27.08%) Exchange Server 2010
3 1 (2.08%) Node.js
3 1 (2.08%) IIS
3 1 (2.08%) Apache
3 1 (2.08%) Lync
Applications
1 12 (25.00%) MS Office
2 2 (4.17%) MS Excel
Cloud Services
1 2 (4.17%) SaaS
Communications & Networking
1 14 (29.17%) Internet
2 10 (20.83%) Wireless
3 5 (10.42%) Firewall
4 4 (8.33%) LAN
4 4 (8.33%) WAN
5 3 (6.25%) DNS
5 3 (6.25%) Cisco IOS
6 2 (4.17%) VPN
6 2 (4.17%) MPLS
7 1 (2.08%) TCP/IP
7 1 (2.08%) NAS
7 1 (2.08%) Unified Communications
Database & Business Intelligence
1 3 (6.25%) SQL Server
2 1 (2.08%) MySQL
General
1 7 (14.58%) Telecoms
2 4 (8.33%) Back Office
3 2 (4.17%) Legal
3 2 (4.17%) Games
4 1 (2.08%) Retail
Libraries, Frameworks & Software Standards
1 2 (4.17%) HTML
1 2 (4.17%) CSS
1 2 (4.17%) HTML5
2 1 (2.08%) AngularJS
2 1 (2.08%) Spring
2 1 (2.08%) JSON
Miscellaneous
1 13 (27.08%) Management Information System
2 9 (18.75%) Analytical Skills
3 7 (14.58%) Computer Science
4 5 (10.42%) NHS
5 2 (4.17%) DTV
5 2 (4.17%) Video on Demand
5 2 (4.17%) Enterprise Software
6 1 (2.08%) Digital Media
6 1 (2.08%) Performance Metrics
6 1 (2.08%) Statistics
Operating Systems
1 21 (43.75%) Windows
2 16 (33.33%) Windows Server 2008
3 13 (27.08%) Windows Server 2003
4 12 (25.00%) Windows XP
5 11 (22.92%) Apple iOS
6 10 (20.83%) Windows Vista
7 3 (6.25%) Windows 2000 Server
7 3 (6.25%) Mac OS
7 3 (6.25%) Windows 7
7 3 (6.25%) Linux
8 2 (4.17%) UNIX
8 2 (4.17%) Mac OS X
9 1 (2.08%) Debian
9 1 (2.08%) Solaris
9 1 (2.08%) Android
9 1 (2.08%) Windows 8
Processes & Methodologies
1 10 (20.83%) Software Distribution
2 7 (14.58%) Service Delivery
3 4 (8.33%) ITIL
3 4 (8.33%) Root Cause Analysis
4 2 (4.17%) Product Management
4 2 (4.17%) Requirements Management
4 2 (4.17%) Mobile Device Management
5 1 (2.08%) DevOps
5 1 (2.08%) Line Management
5 1 (2.08%) API Design
5 1 (2.08%) Load Balancing
5 1 (2.08%) CRM
5 1 (2.08%) E-Commerce
5 1 (2.08%) Customer Engagement
5 1 (2.08%) Continuous Improvement
Programming Languages
1 7 (14.58%) SQL
2 2 (4.17%) JavaScript
2 2 (4.17%) Ruby
3 1 (2.08%) Scala
3 1 (2.08%) Java
3 1 (2.08%) Perl
3 1 (2.08%) PHP
3 1 (2.08%) Python
Qualifications
1 10 (20.83%) Degree
2 6 (12.50%) Cisco Certification
3 4 (8.33%) Microsoft Certification
3 4 (8.33%) MCSE
3 4 (8.33%) CCNA
4 3 (6.25%) CCA
4 3 (6.25%) Citrix Certification
4 3 (6.25%) VMware Certified Professional (VCP)
4 3 (6.25%) MCDST
4 3 (6.25%) MCTS
4 3 (6.25%) MCITP
4 3 (6.25%) ITIL Foundation Certificate
5 2 (4.17%) SC Cleared
5 2 (4.17%) Security Cleared
5 2 (4.17%) CCNP
Quality Assurance & Compliance
1 6 (12.50%) SLA
System Software
1 17 (35.42%) Active Directory
2 3 (6.25%) Terminal Services
Systems Management
1 1 (2.08%) Norton AntiVirus
1 1 (2.08%) NetBackup
1 1 (2.08%) WSUS
1 1 (2.08%) SCCM
Vendors
1 14 (29.17%) Microsoft
2 8 (16.67%) Cisco
3 4 (8.33%) HP
3 4 (8.33%) Citrix
4 3 (6.25%) VMware
5 2 (4.17%) Meraki
6 1 (2.08%) WorldPay
6 1 (2.08%) Veritas
6 1 (2.08%) Red Hat
6 1 (2.08%) Apple
6 1 (2.08%) Salesforce.com
6 1 (2.08%) Symantec
6 1 (2.08%) Dell
6 1 (2.08%) Oracle
Oxford, Oxfordshire
RM Education
Salary: £16,000 - £20,000 per annum + Bonus
Posted: 7 days ago
Enfield
Bluetownonline Ltd
Posted: 18 days ago