The table below looks at the statistics for the Customer Support Engineer role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Customer Support Engineer in their job title over the 3 months to 18 December 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
18 Dec 2014
Same period 2013 Same period 2012
Customer Support Engineer
Rank 850 869 863
Rank change year-on-year
+19 -6
Permanent jobs requiring a Customer Support Engineer 45 30 31
As % of all permanent IT jobs located in the UK 0.040% 0.027% 0.027%
As % of the Job Titles category 0.042% 0.029% 0.028%
Number of salaries quoted 31 29 29
Average salary £22,000 £34,000 £37,500
Average salary % change year-on-year
-35.29% -9.33%
UK excluding London average salary £24,000 £34,000 £24,000
% change year-on-year
-29.41% +41.66%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
106313 103834 110138
As % of all permanent IT jobs located in the UK 94.66% 94.68% 95.33%
Number of salaries quoted 88520 84369 94875
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £26,400 £26,500 £26,500
10% offered a salary of more than £70,000 £65,000 £70,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Customer Support Engineer
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing Customer Support Engineer in the job title within the UK as a proportion of the total demand within the Job Titles category.

Customer Support Engineer Jobs Demand Trend in the UK

Customer Support Engineer
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Customer Support Engineer within the UK.

Customer Support Engineer Salary Trend in the UK

Customer Support Engineer
Salary Histogram

This chart provides a salary histogram for IT jobs citing Customer Support Engineer over the 3 months to 18 December 2014 within the UK.

Customer Support Engineer Salary Histogram in the UK

Customer Support Engineer
Top 17 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Customer Support Engineer within the UK over the 3 months to 18 December 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +13 35 £22,750 -33.08%
London +36 17 £22,000 -12.00%
South East +15 15 £24,000 -30.43%
Surrey +9 13 £24,000 -43.52%
Scotland - 7 - - 1
Aberdeen - 7 - - 1
Wembley - 5 £22,000 -
City of London - 3 - -
North West - 2 £16,500 -
Berkshire - 2 - -
Manchester - 2 £16,500 -
Reading - 2 - -
Rochdale - 2 £16,500 -
South Yorkshire -16 1 £21,000 -16.00%
Yorkshire -28 1 £21,000 +10.52%
Barnsley - 1 £21,000 -
Enfield - 1 £22,000 -

Customer Support Engineer
Top 30 Related IT Skills

For the 6 months to 18 December 2014, IT jobs within the UK that cited Customer Support Engineer in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Customer Support Engineer in their job title.

1 74 (66.67%) Windows
2 49 (44.14%) Windows Server 2008
3 45 (40.54%) Windows XP
4 36 (32.43%) MS Office
4 36 (32.43%) Analytical Skills
5 35 (31.53%) Microsoft
6 34 (30.63%) Active Directory
6 34 (30.63%) Internet
7 33 (29.73%) Management Information System
7 33 (29.73%) Wireless
7 33 (29.73%) MS Exchange
7 33 (29.73%) Linux
8 31 (27.93%) Windows Server 2003
8 31 (27.93%) Exchange Server 2003
8 31 (27.93%) Windows Vista
8 31 (27.93%) Apple iOS
8 31 (27.93%) Exchange Server 2010
8 31 (27.93%) Software Distribution
8 31 (27.93%) Exchange Server 2007
9 29 (26.13%) Computer Science
10 25 (22.52%) Degree
11 24 (21.62%) DNS
12 22 (19.82%) SLA
12 22 (19.82%) VMware
13 21 (18.92%) SQL
14 17 (15.32%) MS Excel
14 17 (15.32%) Service Delivery
15 15 (13.51%) Windows Server 2012
16 14 (12.61%) UNIX
17 13 (11.71%) Solaris

Customer Support Engineer
Top Related IT Skills by Category

For the 6 months to 18 December 2014, IT jobs within the UK that cited Customer Support Engineer in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Customer Support Engineer in their job title. Up to 20 skills are shown per category.

Application Platforms
1 33 (29.73%) MS Exchange
2 31 (27.93%) Exchange Server 2003
2 31 (27.93%) Exchange Server 2007
2 31 (27.93%) Exchange Server 2010
3 11 (9.91%) Apache
4 8 (7.21%) Node.js
5 3 (2.70%) IIS
5 3 (2.70%) SAS
Applications
1 36 (32.43%) MS Office
2 17 (15.32%) MS Excel
3 2 (1.80%) Adobe After Effects
3 2 (1.80%) MS PowerPoint
3 2 (1.80%) Final Cut Pro
3 2 (1.80%) Photoshop
Cloud Services
1 7 (6.31%) Joyent
2 1 (0.90%) SaaS
Communications & Networking
1 34 (30.63%) Internet
2 33 (29.73%) Wireless
3 24 (21.62%) DNS
4 13 (11.71%) VoIP
5 12 (10.81%) SSL
6 11 (9.91%) TCP/IP
6 11 (9.91%) NAS
7 8 (7.21%) SSH
8 5 (4.50%) HTTP
9 4 (3.60%) SNMP
9 4 (3.60%) tcpdump
9 4 (3.60%) Ethereal
9 4 (3.60%) Wireshark
10 3 (2.70%) Network Security
10 3 (2.70%) iSCSI
10 3 (2.70%) Firewall
11 2 (1.80%) SAN
11 2 (1.80%) VLAN
12 1 (0.90%) 2G
12 1 (0.90%) 3G
Database & Business Intelligence
1 8 (7.21%) PostgreSQL
1 8 (7.21%) Hadoop
1 8 (7.21%) MongoDB
1 8 (7.21%) Riak
1 8 (7.21%) MySQL
2 3 (2.70%) SQL Server
3 2 (1.80%) Oracle Database
3 2 (1.80%) Relational Database
Development Applications
1 2 (1.80%) Toad
General
1 7 (6.31%) German Language
2 5 (4.50%) French Language
3 4 (3.60%) Telecoms
3 4 (3.60%) Manufacturing
4 3 (2.70%) Spanish Language
5 2 (1.80%) Retail
5 2 (1.80%) Military
6 1 (0.90%) Banking
6 1 (0.90%) Finance
Libraries, Frameworks & Software Standards
1 5 (4.50%) Flash
2 3 (2.70%) OpenGL
2 3 (2.70%) OpenGL ES
2 3 (2.70%) Web Services
3 2 (1.80%) JCE
4 1 (0.90%) XML
4 1 (0.90%) HTML
4 1 (0.90%) SOAP
Miscellaneous
1 36 (32.43%) Analytical Skills
2 33 (29.73%) Management Information System
3 29 (26.13%) Computer Science
4 6 (5.41%) Device Driver
5 5 (4.50%) Replication
5 5 (4.50%) Mathematics
6 3 (2.70%) Embedded Systems
7 2 (1.80%) Enterprise Software
7 2 (1.80%) Physics
7 2 (1.80%) PKI
7 2 (1.80%) Blackberry
Operating Systems
1 74 (66.67%) Windows
2 49 (44.14%) Windows Server 2008
3 45 (40.54%) Windows XP
4 33 (29.73%) Linux
5 31 (27.93%) Apple iOS
5 31 (27.93%) Windows Vista
5 31 (27.93%) Windows Server 2003
6 15 (13.51%) Windows Server 2012
7 14 (12.61%) UNIX
8 13 (11.71%) Solaris
9 7 (6.31%) Windows 7
10 3 (2.70%) Android
10 3 (2.70%) Windows 8
10 3 (2.70%) Debian
10 3 (2.70%) Ubuntu
11 2 (1.80%) Mac OS X
11 2 (1.80%) AIX
11 2 (1.80%) HPUX
Processes & Methodologies
1 31 (27.93%) Software Distribution
2 17 (15.32%) Service Delivery
3 3 (2.70%) Line Management
3 3 (2.70%) Load Balancing
3 3 (2.70%) Resource Management
4 2 (1.80%) Time Management
4 2 (1.80%) Data Protection
4 2 (1.80%) Mentoring
4 2 (1.80%) ITIL
4 2 (1.80%) CRM
5 1 (0.90%) E-Commerce
5 1 (0.90%) Service Management
5 1 (0.90%) PRINCE2
5 1 (0.90%) Validation
5 1 (0.90%) Data Management
5 1 (0.90%) Network Design
5 1 (0.90%) Logistics
5 1 (0.90%) Software Engineering
5 1 (0.90%) Coaching
Programming Languages
1 21 (18.92%) SQL
2 13 (11.71%) Java
3 8 (7.21%) PHP
3 8 (7.21%) Ruby
4 2 (1.80%) PL/SQL
4 2 (1.80%) Python
4 2 (1.80%) C
4 2 (1.80%) C++
5 1 (0.90%) JavaScript
Qualifications
1 25 (22.52%) Degree
2 3 (2.70%) MCP
3 2 (1.80%) SC Cleared
3 2 (1.80%) Security Cleared
4 1 (0.90%) CIMA
4 1 (0.90%) CIPD
Quality Assurance & Compliance
1 22 (19.82%) SLA
System Software
1 34 (30.63%) Active Directory
2 10 (9.01%) VMware Infrastructure
3 8 (7.21%) KVM
3 8 (7.21%) NFS
3 8 (7.21%) Xen
4 3 (2.70%) VMware ESX
Systems Management
1 8 (7.21%) Nagios
1 8 (7.21%) ZABBIX
1 8 (7.21%) Munin
2 3 (2.70%) FortiGate
2 3 (2.70%) NetBackup
3 2 (1.80%) SCCM
Vendors
1 35 (31.53%) Microsoft
2 22 (19.82%) VMware
3 7 (6.31%) Oracle
4 5 (4.50%) IBM
4 5 (4.50%) Citrix
4 5 (4.50%) Apple
5 4 (3.60%) Websense
5 4 (3.60%) Clearswift
5 4 (3.60%) Blue Coat
5 4 (3.60%) WatchGuard
5 4 (3.60%) SonicWALL
5 4 (3.60%) F5
6 3 (2.70%) Fortinet
6 3 (2.70%) Nokia
6 3 (2.70%) Veritas
6 3 (2.70%) Red Hat
6 3 (2.70%) CheckPoint
6 3 (2.70%) Salesforce.com
6 3 (2.70%) Sun
7 2 (1.80%) EMC
Aberdeen, Aberdeenshire
RM Education
Salary: £20000 - £24000 per annum + + £800 bonus
Posted: 19 days ago