The table below looks at the statistics for the Customer Support Engineer role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Customer Support Engineer in their job title over the 3 months to 12 September 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
12 Sep 2014
Same period 2013 Same period 2012
Customer Support Engineer
Rank 819 844 879
Rank change year-on-year
+25 +35
Permanent jobs requiring a Customer Support Engineer 70 30 24
As % of all permanent IT jobs located in the UK 0.061% 0.028% 0.021%
As % of the Job Titles category 0.065% 0.030% 0.022%
Number of salaries quoted 53 25 15
Average salary £24,000 £25,000 £31,000
Average salary % change year-on-year
-4.00% -19.35%
90% offered a salary of more than £20,000 £19,200 £30,000
10% offered a salary of more than £50,400 £36,100 £60,000
UK excluding London average salary £24,000 £21,500 £30,000
% change year-on-year
+11.62% -28.33%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
108233 100307 110663
As % of all permanent IT jobs located in the UK 94.40% 94.27% 95.14%
Number of salaries quoted 87592 83387 94376
Average salary £45,000 £42,500 £42,500
Average salary % change year-on-year
+5.88% -
90% offered a salary of more than £26,500 £26,500 £27,000
10% offered a salary of more than £70,000 £70,000 £70,000
UK excluding London average salary £40,000 £39,500 £38,500
% change year-on-year
+1.26% +2.59%

Customer Support Engineer
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing Customer Support Engineer in the job title within the UK as a proportion of the total demand within the Job Titles category.

Customer Support Engineer Jobs Demand Trend in the UK

Customer Support Engineer
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Customer Support Engineer within the UK.

Customer Support Engineer Salary Trend in the UK

Customer Support Engineer
Salary Histogram

This chart provides a salary histogram for IT jobs citing Customer Support Engineer over the 3 months to 12 September 2014 within the UK.

Customer Support Engineer Salary Histogram in the UK

Customer Support Engineer
Top 28 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Customer Support Engineer within the UK over the 3 months to 12 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +13 60 £24,000 -4.00% 1
London +13 31 £26,000 -1.88%
Surrey - 11 £40,000 -
South East - 11 £40,000 -
City of London +14 8 £45,000 +32.35%
East of England -14 7 £20,000 -27.92%
Scotland - 5 £12,250 - 3
Aberdeen - 5 £12,250 - 3
Cambridgeshire -7 4 £50,000 +47.05%
Cambridge -8 4 £50,000 +47.05%
Manchester - 4 - -
Salford - 4 - -
South West - 4 £20,000 -
North West - 4 - -
Hertfordshire -15 3 £20,000 -5.88%
Hemel Hempstead -20 3 £20,000 -5.88%
Dorset - 3 £20,000 -
Poole - 3 £20,000 -
Egham - 2 £47,500 -
Ilford - 1 £22,000 -
Swansea - 1 £18,500 -
Swindon - 1 £19,500 -
Nottingham - 1 £22,000 -
Nottinghamshire - 1 £22,000 -
East Midlands - 1 £22,000 -
Wiltshire - 1 £19,500 -
Wales - 1 £18,500 -
West Wales - 1 £18,500 -

Customer Support Engineer
Top 30 Related IT Skills

For the 6 months to 12 September 2014, IT jobs within the UK that cited Customer Support Engineer in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Customer Support Engineer in their job title.

1 89 (71.77%) Windows
2 49 (39.52%) Windows Server 2008
3 46 (37.10%) Linux
4 40 (32.26%) Wireless
5 36 (29.03%) VMware
5 36 (29.03%) Microsoft
6 33 (26.61%) Computer Science
7 32 (25.81%) DNS
8 30 (24.19%) Windows Server 2003
8 30 (24.19%) VMware Infrastructure
9 29 (23.39%) Degree
9 29 (23.39%) MS Office
10 28 (22.58%) UNIX
10 28 (22.58%) MS Excel
10 28 (22.58%) Windows XP
10 28 (22.58%) Internet
10 28 (22.58%) Analytical Skills
11 26 (20.97%) Active Directory
12 25 (20.16%) SQL
13 24 (19.35%) MS Exchange
13 24 (19.35%) Management Information System
14 23 (18.55%) TCP/IP
14 23 (18.55%) Citrix
14 23 (18.55%) Java
14 23 (18.55%) Windows Vista
15 22 (17.74%) Exchange Server 2003
15 22 (17.74%) Exchange Server 2007
15 22 (17.74%) Software Distribution
15 22 (17.74%) Exchange Server 2010
15 22 (17.74%) Apple iOS

Customer Support Engineer
Top Related IT Skills by Category

For the 6 months to 12 September 2014, IT jobs within the UK that cited Customer Support Engineer in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Customer Support Engineer in their job title. Up to 20 skills are shown per category.

Application Platforms
1 24 (19.35%) MS Exchange
2 22 (17.74%) Exchange Server 2003
2 22 (17.74%) Exchange Server 2007
2 22 (17.74%) Exchange Server 2010
3 15 (12.10%) Apache
4 10 (8.06%) Node.js
5 5 (4.03%) IIS
6 3 (2.42%) SAS
Applications
1 29 (23.39%) MS Office
2 28 (22.58%) MS Excel
3 2 (1.61%) Adobe After Effects
3 2 (1.61%) MS PowerPoint
3 2 (1.61%) Final Cut Pro
3 2 (1.61%) Photoshop
Cloud Services
1 9 (7.26%) Joyent
2 7 (5.65%) Microsoft Azure
3 4 (3.23%) SaaS
Communications & Networking
1 40 (32.26%) Wireless
2 32 (25.81%) DNS
3 28 (22.58%) Internet
4 23 (18.55%) TCP/IP
5 20 (16.13%) SSH
6 19 (15.32%) SAN
7 15 (12.10%) NAS
8 14 (11.29%) DHCP
9 11 (8.87%) SSL
9 11 (8.87%) Ethereal
9 11 (8.87%) Wireshark
9 11 (8.87%) tcpdump
10 10 (8.06%) Ethernet
11 8 (6.45%) Wi-Fi
12 5 (4.03%) Firewall
13 4 (3.23%) VoIP
14 3 (2.42%) Network Security
14 3 (2.42%) iSCSI
15 2 (1.61%) VLAN
16 1 (0.81%) HTTP
Database & Business Intelligence
1 21 (16.94%) MySQL
2 20 (16.13%) PostgreSQL
3 10 (8.06%) Hadoop
3 10 (8.06%) MongoDB
3 10 (8.06%) Riak
4 8 (6.45%) Big Data
5 6 (4.84%) SQL Server
6 2 (1.61%) Oracle Database
6 2 (1.61%) Relational Database
7 1 (0.81%) SQL Server 2005
Development Applications
1 2 (1.61%) Toad
General
1 17 (13.71%) German Language
2 10 (8.06%) Retail
3 9 (7.26%) French Language
3 9 (7.26%) Telecoms
4 4 (3.23%) Finance
4 4 (3.23%) Banking
5 3 (2.42%) Spanish Language
6 2 (1.61%) Military
7 1 (0.81%) Electronics
7 1 (0.81%) Manufacturing
7 1 (0.81%) Multimedia
Libraries, Frameworks & Software Standards
1 9 (7.26%) XML
1 9 (7.26%) Flash
2 5 (4.03%) HTML
2 5 (4.03%) Web Services
3 2 (1.61%) JCE
4 1 (0.81%) Direct3D
4 1 (0.81%) OpenCL
4 1 (0.81%) OpenGL ES
4 1 (0.81%) Direct3D Mobile
4 1 (0.81%) OpenGL
4 1 (0.81%) DirectX
4 1 (0.81%) COM
4 1 (0.81%) CSS
Miscellaneous
1 33 (26.61%) Computer Science
2 28 (22.58%) Analytical Skills
3 24 (19.35%) Management Information System
4 12 (9.68%) Replication
5 5 (4.03%) Mathematics
6 4 (3.23%) Device Driver
7 2 (1.61%) Physics
7 2 (1.61%) PKI
7 2 (1.61%) Enterprise Software
8 1 (0.81%) User Experience
8 1 (0.81%) GPGPU
8 1 (0.81%) Social Media
8 1 (0.81%) Mobile App
8 1 (0.81%) Smartphone
8 1 (0.81%) 3D Graphics
8 1 (0.81%) Client/Server
8 1 (0.81%) Blackberry
Operating Systems
1 89 (71.77%) Windows
2 49 (39.52%) Windows Server 2008
3 46 (37.10%) Linux
4 30 (24.19%) Windows Server 2003
5 28 (22.58%) Windows XP
5 28 (22.58%) UNIX
6 23 (18.55%) Windows Vista
7 22 (17.74%) Apple iOS
7 22 (17.74%) Windows Server 2012
8 17 (13.71%) Solaris
9 10 (8.06%) CentOS
9 10 (8.06%) Windows 7
9 10 (8.06%) Fedora
10 5 (4.03%) Debian
11 4 (3.23%) Ubuntu
11 4 (3.23%) Windows 8
12 2 (1.61%) Android
12 2 (1.61%) AIX
12 2 (1.61%) HPUX
12 2 (1.61%) Mac OS X
Processes & Methodologies
1 22 (17.74%) Software Distribution
2 19 (15.32%) Mentoring
3 17 (13.71%) Service Delivery
4 10 (8.06%) Network Architecture
5 9 (7.26%) Video Analytics
5 9 (7.26%) Analytics
6 6 (4.84%) Line Management
6 6 (4.84%) ITIL
7 5 (4.03%) PRINCE2
7 5 (4.03%) Validation
7 5 (4.03%) Incident Management
7 5 (4.03%) Load Balancing
7 5 (4.03%) Network Management
7 5 (4.03%) Service Management
8 3 (2.42%) Resource Management
8 3 (2.42%) CRM
9 2 (1.61%) Time Management
9 2 (1.61%) Data Protection
9 2 (1.61%) Software Engineering
10 1 (0.81%) Software Testing
Programming Languages
1 25 (20.16%) SQL
2 23 (18.55%) Java
3 12 (9.68%) Python
4 11 (8.87%) PHP
5 10 (8.06%) AWK
5 10 (8.06%) Ruby
5 10 (8.06%) Korn
5 10 (8.06%) Bourne shell
5 10 (8.06%) Bash Shell
5 10 (8.06%) sed
5 10 (8.06%) Shell Script
5 10 (8.06%) Perl
6 7 (5.65%) C
6 7 (5.65%) C++
7 3 (2.42%) JavaScript
8 2 (1.61%) PL/SQL
9 1 (0.81%) Assembly Language
9 1 (0.81%) PowerHouse
Qualifications
1 29 (23.39%) Degree
2 7 (5.65%) MCSE
2 7 (5.65%) MCSA
2 7 (5.65%) Microsoft Certification
2 7 (5.65%) MCTS
2 7 (5.65%) MCITP
3 6 (4.84%) SC Cleared
3 6 (4.84%) Security Cleared
4 5 (4.03%) CIPD
4 5 (4.03%) Postgraduate
4 5 (4.03%) CIMA
5 3 (2.42%) MCP
Quality Assurance & Compliance
1 16 (12.90%) SLA
2 1 (0.81%) QA
System Software
1 30 (24.19%) VMware Infrastructure
2 26 (20.97%) Active Directory
3 10 (8.06%) NFS
3 10 (8.06%) Xen
3 10 (8.06%) KVM
4 3 (2.42%) VMware ESX
Systems Management
1 10 (8.06%) Nagios
1 10 (8.06%) ZABBIX
1 10 (8.06%) Munin
1 10 (8.06%) YUM
2 7 (5.65%) Norton AntiVirus
2 7 (5.65%) Backup Exec
3 5 (4.03%) NetBackup
3 5 (4.03%) FortiGate
4 2 (1.61%) SCCM
Vendors
1 36 (29.03%) Microsoft
1 36 (29.03%) VMware
2 23 (18.55%) Citrix
3 16 (12.90%) Red Hat
4 13 (10.48%) Apple
4 13 (10.48%) EMC
5 11 (8.87%) Oracle
6 9 (7.26%) IBM
7 8 (6.45%) CA
8 7 (5.65%) Juniper
8 7 (5.65%) HP
8 7 (5.65%) Symantec
8 7 (5.65%) Veeam
8 7 (5.65%) Meru Networks
9 6 (4.84%) Salesforce.com
9 6 (4.84%) NetApp
10 5 (4.03%) Nokia
10 5 (4.03%) Sun
10 5 (4.03%) Veritas
10 5 (4.03%) CheckPoint
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