The statistics below represent IT jobs advertised across the UK that had Customer Support Engineer featuring in the job title. Included is a guide to the salaries offered over the 3 months to 21 February 2017 with a comparison to same period over 2 years.

3 months to
21 Feb 2017
Same period 2016 Same period 2015
Customer Support Engineer
UK
Rank 833 899 915
Rank change year-on-year
+66 +16
Permanent jobs requiring a Customer Support Engineer 23 46 35
As % of all permanent IT jobs located in the UK 0.027% 0.046% 0.033%
As % of the Job Titles category 0.028% 0.047% 0.034%
Number of salaries quoted 23 42 30
Median salary £25,000 £32,500 £22,750
Median salary % change year-on-year
-23.07% +42.85%
90% offered a salary of more than £19,000 £21,500 £22,000
10% offered a salary of more than £32,500 £44,750 £28,650
UK excluding London median salary £22,000 £32,500 £24,000
% change year-on-year
-32.30% +35.41%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
80929 97392 101732
As % of all permanent IT jobs located in the UK 96.33% 96.45% 96.67%
Number of salaries quoted 67146 81719 84044
Median salary £45,500 £45,000 £45,000
Median salary % change year-on-year
+1.11% -
90% offered a salary of more than £27,500 £27,500 £26,500
10% offered a salary of more than £72,500 £70,000 £70,000
UK excluding London median salary £42,000 £42,000 £40,000
% change year-on-year
- +5.00%

Customer Support Engineer
Jobs Demand Trend

The demand trend of job ads that featured Customer Support Engineer in the job title.

Customer Support Engineer Jobs Demand Trend in the UK

Customer Support Engineer
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Customer Support Engineer within the UK.

Customer Support Engineer Salary Trend in the UK

Customer Support Engineer
Salary Histogram

This chart provides a salary histogram for IT jobs citing Customer Support Engineer over the 3 months to 21 February 2017 within the UK.

Customer Support Engineer Salary Histogram in the UK

Customer Support Engineer
Top 22 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Customer Support Engineer within the UK over the 3 months to 21 February 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +78 21 £25,000 -23.07% 3
London +61 11 £27,500 -13.38%
South East +57 3 £25,000 -23.07% 1
West Midlands - 3 £22,000 -
North West -23 2 £18,500 -47.14%
Tyne and Wear - 2 £22,000 -
North East - 2 £22,000 -
Surrey - 2 £25,000 - 1
Birmingham - 2 £23,500 -
Leatherhead - 2 £25,000 -
Manchester - 2 £18,500 -
Sunderland - 2 £22,000 -
Reading +41 1 £32,500 +54.76%
Berkshire +33 1 £32,500 -
Wales +6 1 £18,500 -
Swansea -11 1 £18,500 -
West Wales -15 1 £18,500 -
Worcester - 1 £21,000 -
City of London - 1 £40,000 -
Worcestershire - 1 £21,000 -
Hayes - 1 £23,000 -
Barking - 1 £23,000 -

Customer Support Engineer Skill Set
Top 30 Related IT Skills

For the 6 months to 21 February 2017, Customer Support Engineer job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring Customer Support Engineer in the job title.

1 31 (63.27%) Windows
2 19 (38.78%) MS Excel
2 19 (38.78%) Active Directory
3 17 (34.69%) Citrix
4 16 (32.65%) Windows 7
5 15 (30.61%) MS Exchange
6 14 (28.57%) Microsoft
6 14 (28.57%) Service Delivery
6 14 (28.57%) Windows 8
7 13 (26.53%) DNS
8 12 (24.49%) Linux
8 12 (24.49%) VMware
8 12 (24.49%) VMware Infrastructure
8 12 (24.49%) Windows Server 2012
8 12 (24.49%) Office 365
9 11 (22.45%) Analytical Skills
9 11 (22.45%) Windows 10
9 11 (22.45%) Windows Server 2008
9 11 (22.45%) Apple
10 10 (20.41%) Internet
10 10 (20.41%) MS Office
11 9 (18.37%) DHCP
11 9 (18.37%) Network Management
11 9 (18.37%) Coaching
12 8 (16.33%) Retail
12 8 (16.33%) SCCM
12 8 (16.33%) TCP/IP
13 7 (14.29%) Exchange Server 2010
14 6 (12.24%) SLA
14 6 (12.24%) Apache

Customer Support Engineer Skill Set
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 15 (30.61%) MS Exchange
2 7 (14.29%) Exchange Server 2010
3 6 (12.24%) Apache
4 5 (10.20%) Tomcat
4 5 (10.20%) WebLogic
5 4 (8.16%) Exchange Server 2003
5 4 (8.16%) Exchange Server 2007
5 4 (8.16%) IIS
6 3 (6.12%) Exchange Server 2013
6 3 (6.12%) WebSphere
7 2 (4.08%) Apache ServiceMix
7 2 (4.08%) JBoss
8 1 (2.04%) lighttpd
8 1 (2.04%) SharePoint
8 1 (2.04%) SharePoint 2010
8 1 (2.04%) SharePoint 2013
Applications
1 19 (38.78%) MS Excel
2 10 (20.41%) MS Office
3 2 (4.08%) MS PowerPoint
3 2 (4.08%) MS Visio
Cloud Services
1 12 (24.49%) Office 365
2 2 (4.08%) Amazon AWS
Communications & Networking
1 13 (26.53%) DNS
2 10 (20.41%) Internet
3 9 (18.37%) DHCP
4 8 (16.33%) TCP/IP
5 6 (12.24%) Firewall
6 5 (10.20%) ADSL
6 5 (10.20%) WAN
7 4 (8.16%) Wireless
8 3 (6.12%) SMTP
8 3 (6.12%) Wireshark
9 2 (4.08%) Broadband
9 2 (4.08%) Ethernet
9 2 (4.08%) LAN
9 2 (4.08%) SSL
10 1 (2.04%) HTTP
10 1 (2.04%) MPLS
10 1 (2.04%) OSPF
10 1 (2.04%) RIP
10 1 (2.04%) VLAN
10 1 (2.04%) VoIP
Database & Business Intelligence
1 3 (6.12%) SQL Server
2 2 (4.08%) MySQL
2 2 (4.08%) PostgreSQL
2 2 (4.08%) RDBMS
2 2 (4.08%) Relational Database
Development Applications
1 2 (4.08%) Git (software)
1 2 (4.08%) Subversion
General
1 8 (16.33%) Retail
2 4 (8.16%) Finance
3 2 (4.08%) Avionics
3 2 (4.08%) Banking
3 2 (4.08%) Electronics
3 2 (4.08%) Games
3 2 (4.08%) Italian Language
3 2 (4.08%) Spanish Language
3 2 (4.08%) Telecoms
4 1 (2.04%) Advertising
4 1 (2.04%) Legal
4 1 (2.04%) Manufacturing
4 1 (2.04%) Marketing
Libraries, Frameworks & Software Standards
1 2 (4.08%) J2EE
1 2 (4.08%) Web Services
2 1 (2.04%) CGI
2 1 (2.04%) CSS
2 1 (2.04%) HTML
Miscellaneous
1 11 (22.45%) Analytical Skills
2 5 (10.20%) Management Information System
3 3 (6.12%) Computer Science
3 3 (6.12%) PKI
4 2 (4.08%) Blackberry
4 2 (4.08%) CCTV
4 2 (4.08%) iPhone
5 1 (2.04%) Driving Licence
5 1 (2.04%) Linux Command Line
Operating Systems
1 31 (63.27%) Windows
2 16 (32.65%) Windows 7
3 14 (28.57%) Windows 8
4 12 (24.49%) Linux
4 12 (24.49%) Windows Server 2012
5 11 (22.45%) Windows 10
5 11 (22.45%) Windows Server 2008
6 4 (8.16%) Apple iOS
6 4 (8.16%) Windows Server 2003
6 4 (8.16%) Windows Vista
6 4 (8.16%) Windows XP
7 2 (4.08%) Android
7 2 (4.08%) VMS
8 1 (2.04%) Unix
Processes & Methodologies
1 14 (28.57%) Service Delivery
2 9 (18.37%) Coaching
2 9 (18.37%) Network Management
3 4 (8.16%) Software Distribution
4 3 (6.12%) Data Management
4 3 (6.12%) Email Filtering
4 3 (6.12%) Identity Management
4 3 (6.12%) Kalman Filter
4 3 (6.12%) Web Filtering
5 2 (4.08%) Agile Software Development
5 2 (4.08%) Business Development
5 2 (4.08%) Content Analysis
5 2 (4.08%) Continuous Integration
5 2 (4.08%) ITIL
5 2 (4.08%) Mobile Device Management
5 2 (4.08%) Project Management
5 2 (4.08%) Video Content Analysis
6 1 (2.04%) Case Management
6 1 (2.04%) Performance Metrics
6 1 (2.04%) Root Cause Analysis
Programming Languages
1 5 (10.20%) SQL
2 3 (6.12%) PowerShell
3 2 (4.08%) Java
3 2 (4.08%) Shell Script
4 1 (2.04%) Bash Shell
4 1 (2.04%) JavaScript
4 1 (2.04%) Perl
4 1 (2.04%) PHP
4 1 (2.04%) Python
Qualifications
1 4 (8.16%) DBS Check
2 3 (6.12%) Degree
2 3 (6.12%) Security Cleared
3 2 (4.08%) SC Cleared
4 1 (2.04%) CCNA
4 1 (2.04%) Cisco Certification
4 1 (2.04%) Linux+ Certification
4 1 (2.04%) MCTS
4 1 (2.04%) Microsoft Certification
Quality Assurance & Compliance
1 6 (12.24%) SLA
System Software
1 19 (38.78%) Active Directory
2 12 (24.49%) VMware Infrastructure
3 3 (6.12%) Hyper-V
3 3 (6.12%) Virtual Servers
Systems Management
1 8 (16.33%) SCCM
2 2 (4.08%) Backup Exec
Vendors
1 17 (34.69%) Citrix
2 14 (28.57%) Microsoft
3 12 (24.49%) VMware
4 11 (22.45%) Apple
5 4 (8.16%) Cisco
5 4 (8.16%) Google
6 1 (2.04%) Blue Coat
6 1 (2.04%) Brocade
6 1 (2.04%) F5
6 1 (2.04%) Juniper
6 1 (2.04%) Mitel
6 1 (2.04%) Nintex
6 1 (2.04%) Salesforce.com
6 1 (2.04%) Unisys
6 1 (2.04%) Virgin Media
Hatfield, Hertfordshire
Davanti Solutions
Salary: Unspecified
Posted: 5 days ago
St. Albans, Hertfordshire
Pro-Quest Resourcing Ltd
Salary: £45000 - £61000 Per Annum + benefits
Posted: 4 days ago
Richmond, Surrey
RM plc
Salary: £25000 - £30000 per annum + Bonus & Benefits
Posted: 11 days ago
Glasgow
Bluetown Online LTD
Salary: £25000 per annum
Posted: 18 days ago