The table below looks at the statistics for the Customer Support Engineer role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Customer Support Engineer in their job title over the 3 months to 26 January 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
26 Jan 2015
Same period 2014 Same period 2013
Customer Support Engineer
Rank 841 858 859
Rank change year-on-year
+17 +1
Permanent jobs requiring a Customer Support Engineer 39 31 26
As % of all permanent IT jobs located in the UK 0.037% 0.030% 0.023%
As % of the Job Titles category 0.039% 0.032% 0.025%
Number of salaries quoted 29 30 25
Average salary £22,000 £32,000 £37,500
Average salary % change year-on-year
-31.25% -14.66%
UK excluding London average salary £24,000 £34,000 £33,000
% change year-on-year
-29.41% +3.03%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
99988 98266 105499
As % of all permanent IT jobs located in the UK 94.82% 94.55% 95.15%
Number of salaries quoted 83279 79377 90596
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £26,500 £27,500 £26,500
10% offered a salary of more than £70,000 £65,000 £70,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Customer Support Engineer
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing Customer Support Engineer in the job title within the UK as a proportion of the total demand within the Job Titles category.

Customer Support Engineer Jobs Demand Trend in the UK

Customer Support Engineer
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Customer Support Engineer within the UK.

Customer Support Engineer Salary Trend in the UK

Customer Support Engineer
Salary Histogram

This chart provides a salary histogram for IT jobs citing Customer Support Engineer over the 3 months to 26 January 2015 within the UK.

Customer Support Engineer Salary Histogram in the UK

Customer Support Engineer
Top 15 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Customer Support Engineer within the UK over the 3 months to 26 January 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +1 30 £22,000 -35.29% 2
London +18 16 £22,000 -12.87% 1
South East -29 11 £24,000 -30.43%
Surrey +3 10 £24,000 -12.72%
Scotland +8 6 £30,000 +36.36%
Aberdeen - 6 £30,000 -
Wembley - 5 £22,000 -
Manchester - 3 £16,500 - 1
North West - 3 £16,500 - 1
City of London - 2 £26,000 - 1
Rochdale - 2 £16,500 -
Salford - 1 - - 1
Berkshire - 1 - -
Reading - 1 - -
Enfield - 1 £22,000 -

Customer Support Engineer
Top 30 Related IT Skills

For the 6 months to 26 January 2015, IT jobs within the UK that cited Customer Support Engineer in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Customer Support Engineer in their job title.

1 67 (71.28%) Windows
2 47 (50.00%) Windows Server 2008
3 45 (47.87%) Windows XP
4 35 (37.23%) MS Office
4 35 (37.23%) Microsoft
5 34 (36.17%) Internet
6 33 (35.11%) Active Directory
7 32 (34.04%) MS Exchange
8 31 (32.98%) Wireless
8 31 (32.98%) Analytical Skills
9 30 (31.91%) Apple iOS
9 30 (31.91%) Exchange Server 2010
9 30 (31.91%) Software Distribution
9 30 (31.91%) Management Information System
9 30 (31.91%) Exchange Server 2003
9 30 (31.91%) Windows Vista
9 30 (31.91%) Exchange Server 2007
9 30 (31.91%) Windows Server 2003
10 23 (24.47%) Linux
10 23 (24.47%) Computer Science
11 21 (22.34%) Degree
11 21 (22.34%) SLA
11 21 (22.34%) DNS
12 19 (20.21%) VMware
13 18 (19.15%) SQL
14 17 (18.09%) Service Delivery
15 16 (17.02%) MS Excel
16 14 (14.89%) VoIP
16 14 (14.89%) Windows Server 2012
17 9 (9.57%) TCP/IP

Customer Support Engineer
Top Related IT Skills by Category

For the 6 months to 26 January 2015, IT jobs within the UK that cited Customer Support Engineer in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Customer Support Engineer in their job title. Up to 20 skills are shown per category.

Application Platforms
1 32 (34.04%) MS Exchange
2 30 (31.91%) Exchange Server 2003
2 30 (31.91%) Exchange Server 2007
2 30 (31.91%) Exchange Server 2010
3 7 (7.45%) Apache
4 4 (4.26%) Node.js
5 3 (3.19%) IIS
6 1 (1.06%) SAS
Applications
1 35 (37.23%) MS Office
2 16 (17.02%) MS Excel
3 2 (2.13%) Adobe After Effects
3 2 (2.13%) MS PowerPoint
3 2 (2.13%) Final Cut Pro
3 2 (2.13%) Photoshop
Cloud Services
1 4 (4.26%) Joyent
Communications & Networking
1 34 (36.17%) Internet
2 31 (32.98%) Wireless
3 21 (22.34%) DNS
4 14 (14.89%) VoIP
5 9 (9.57%) TCP/IP
6 8 (8.51%) SSL
7 7 (7.45%) NAS
8 5 (5.32%) Wireshark
8 5 (5.32%) HTTP
9 4 (4.26%) SNMP
9 4 (4.26%) SSH
9 4 (4.26%) Ethereal
9 4 (4.26%) tcpdump
10 3 (3.19%) Firewall
11 1 (1.06%) 4G
11 1 (1.06%) M3UA
11 1 (1.06%) SCTP
11 1 (1.06%) XCAP
11 1 (1.06%) 2G
11 1 (1.06%) Network Security
Database & Business Intelligence
1 4 (4.26%) PostgreSQL
1 4 (4.26%) Hadoop
1 4 (4.26%) MongoDB
1 4 (4.26%) Riak
1 4 (4.26%) MySQL
2 3 (3.19%) SQL Server
3 2 (2.13%) Oracle Database
3 2 (2.13%) Relational Database
Development Applications
1 2 (2.13%) Toad
2 1 (1.06%) WinDbg
General
1 4 (4.26%) Manufacturing
2 3 (3.19%) Telecoms
3 2 (2.13%) Military
3 2 (2.13%) Retail
4 1 (1.06%) French Language
4 1 (1.06%) German Language
4 1 (1.06%) Spanish Language
Libraries, Frameworks & Software Standards
1 3 (3.19%) OpenGL
1 3 (3.19%) OpenGL ES
2 2 (2.13%) JCE
3 1 (1.06%) Application Packaging
3 1 (1.06%) SOAP
3 1 (1.06%) Flash
Miscellaneous
1 31 (32.98%) Analytical Skills
2 30 (31.91%) Management Information System
3 23 (24.47%) Computer Science
4 4 (4.26%) Device Driver
5 3 (3.19%) Embedded Systems
5 3 (3.19%) Mathematics
6 2 (2.13%) Physics
6 2 (2.13%) Blackberry
6 2 (2.13%) PKI
7 1 (1.06%) Replication
7 1 (1.06%) Enterprise Software
Operating Systems
1 67 (71.28%) Windows
2 47 (50.00%) Windows Server 2008
3 45 (47.87%) Windows XP
4 30 (31.91%) Windows Server 2003
4 30 (31.91%) Windows Vista
4 30 (31.91%) Apple iOS
5 23 (24.47%) Linux
6 14 (14.89%) Windows Server 2012
7 9 (9.57%) Solaris
8 7 (7.45%) UNIX
8 7 (7.45%) Windows 7
9 3 (3.19%) Android
9 3 (3.19%) Windows 8
9 3 (3.19%) Debian
9 3 (3.19%) Ubuntu
9 3 (3.19%) Mac OS X
10 2 (2.13%) AIX
10 2 (2.13%) HPUX
Processes & Methodologies
1 30 (31.91%) Software Distribution
2 17 (18.09%) Service Delivery
3 3 (3.19%) Line Management
3 3 (3.19%) Load Balancing
4 2 (2.13%) Data Protection
4 2 (2.13%) Network Management
4 2 (2.13%) ITIL
4 2 (2.13%) CRM
5 1 (1.06%) E-Commerce
5 1 (1.06%) Service Management
5 1 (1.06%) PRINCE2
5 1 (1.06%) Validation
5 1 (1.06%) Network Design
5 1 (1.06%) Logistics
5 1 (1.06%) Software Engineering
5 1 (1.06%) Coaching
5 1 (1.06%) Product Management
5 1 (1.06%) Resource Management
Programming Languages
1 18 (19.15%) SQL
2 6 (6.38%) Java
3 4 (4.26%) PHP
3 4 (4.26%) Ruby
4 3 (3.19%) Python
4 3 (3.19%) C++
5 2 (2.13%) C
5 2 (2.13%) PL/SQL
Qualifications
1 21 (22.34%) Degree
2 2 (2.13%) SC Cleared
2 2 (2.13%) Security Cleared
3 1 (1.06%) MCP
3 1 (1.06%) CIMA
3 1 (1.06%) CIPD
Quality Assurance & Compliance
1 21 (22.34%) SLA
System Software
1 33 (35.11%) Active Directory
2 5 (5.32%) VMware Infrastructure
3 4 (4.26%) NFS
3 4 (4.26%) Xen
3 4 (4.26%) KVM
4 1 (1.06%) XenApp
4 1 (1.06%) XenDesktop
4 1 (1.06%) Terminal Services
4 1 (1.06%) VMware ESX
4 1 (1.06%) Microsoft App-V
Systems Management
1 4 (4.26%) Nagios
1 4 (4.26%) ZABBIX
1 4 (4.26%) Munin
2 3 (3.19%) FortiGate
2 3 (3.19%) NetBackup
3 2 (2.13%) SCCM
Vendors
1 35 (37.23%) Microsoft
2 19 (20.21%) VMware
3 7 (7.45%) Citrix
4 4 (4.26%) Oracle
4 4 (4.26%) Blue Coat
4 4 (4.26%) Websense
4 4 (4.26%) Clearswift
4 4 (4.26%) WatchGuard
4 4 (4.26%) SonicWALL
4 4 (4.26%) F5
5 3 (3.19%) Fortinet
5 3 (3.19%) CheckPoint
5 3 (3.19%) Sun
5 3 (3.19%) IBM
5 3 (3.19%) Nokia
5 3 (3.19%) Veritas
5 3 (3.19%) Red Hat
6 2 (2.13%) Apple
6 2 (2.13%) Adobe
6 2 (2.13%) Autodesk
City, London
Lorien Resourcing
Salary: £22000 - £25000 per annum + Benefits
Posted: 6 days ago
Salford, Lancashire
RM Education
Salary: £24000 - £29000 per annum + £1,000 Bonus plus benefits
Posted: 13 days ago