The statistics below represent IT jobs advertised across the UK that had Customer Support Engineer featuring in the job title. Included is a guide to the salaries offered over the 3 months to 10 December 2016 with a comparison to same period over 2 years.

3 months to
10 Dec 2016
Same period 2015 Same period 2014
Customer Support Engineer
Rank 855 942 928
Rank change year-on-year
+87 -14
Permanent jobs requiring a Customer Support Engineer 27 22 50
As % of all permanent IT jobs located in the UK 0.030% 0.021% 0.044%
As % of the Job Titles category 0.031% 0.022% 0.046%
Number of salaries quoted 25 22 35
Median salary £30,000 £33,750 £24,000
Median salary % change year-on-year
-11.11% +40.62%
90% offered a salary of more than £21,400 £23,200 £21,400
10% offered a salary of more than £48,100 £44,500 £38,400
UK excluding London median salary £32,500 £37,500 £24,000
% change year-on-year
-13.33% +56.25%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
86446 102226 109753
As % of all permanent IT jobs located in the UK 96.45% 96.57% 96.67%
Number of salaries quoted 71817 85217 90858
Median salary £45,500 £45,000 £45,000
Median salary % change year-on-year
+1.11% -
90% offered a salary of more than £27,500 £27,500 £26,000
10% offered a salary of more than £75,000 £69,000 £70,000
UK excluding London median salary £41,500 £41,000 £40,000
% change year-on-year
+1.21% +2.50%

Customer Support Engineer
Jobs Demand Trend

The demand trend of job ads that featured Customer Support Engineer in the job title.

Customer Support Engineer Jobs Demand Trend in the UK

Customer Support Engineer
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Customer Support Engineer within the UK.

Customer Support Engineer Salary Trend in the UK

Customer Support Engineer
Salary Histogram

This chart provides a salary histogram for IT jobs citing Customer Support Engineer over the 3 months to 10 December 2016 within the UK.

Customer Support Engineer Salary Histogram in the UK

Customer Support Engineer
Top 18 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Customer Support Engineer within the UK over the 3 months to 10 December 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +63 24 £30,000 -11.11% 10
London +47 15 £27,500 -15.38% 2
South East +70 7 £35,000 +40.00% 1
Berkshire +59 6 £41,750 -16.50%
City of London - 2 £28,000 -
Reading - 2 £33,750 -
West Midlands -14 1 £21,000 -45.80% 1
North West -22 1 £18,500 -53.75% 1
Wales - 1 £18,500 -
Swansea - 1 £18,500 -
Slough - 1 £52,500 -
Windsor - 1 £52,500 -
Abingdon - 1 £28,500 -
Worcester - 1 £21,000 -
Manchester - 1 £18,500 - 1
Oxfordshire - 1 £28,500 -
West Wales - 1 £18,500 -
Worcestershire - 1 £21,000 -

Customer Support Engineer Skill Set
Top 30 Related IT Skills

For the 6 months to 10 December 2016, Customer Support Engineer job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring Customer Support Engineer in the job title.

1 39 (60.00%) Windows
2 29 (44.62%) Linux
3 20 (30.77%) Internet
4 19 (29.23%) Active Directory
5 18 (27.69%) MS Exchange
6 17 (26.15%) TCP/IP
7 15 (23.08%) Firewall
8 14 (21.54%) DNS
8 14 (21.54%) Microsoft
9 13 (20.00%) WAN
9 13 (20.00%) Office 365
10 12 (18.46%) Windows 7
10 12 (18.46%) ADSL
10 12 (18.46%) Cisco
11 11 (16.92%) Citrix
11 11 (16.92%) MS Excel
11 11 (16.92%) SMTP
11 11 (16.92%) Service Delivery
11 11 (16.92%) Analytical Skills
11 11 (16.92%) Kalman Filter
11 11 (16.92%) Email Filtering
11 11 (16.92%) Web Filtering
12 10 (15.38%) Windows 8
12 10 (15.38%) Retail
13 9 (13.85%) SCCM
13 9 (13.85%) MySQL
13 9 (13.85%) Exchange Server 2010
14 8 (12.31%) MS Office
15 7 (10.77%) VMware Infrastructure
15 7 (10.77%) Wireless

Customer Support Engineer Skill Set
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 18 (27.69%) MS Exchange
2 9 (13.85%) Exchange Server 2010
3 5 (7.69%) Apache
3 5 (7.69%) Exchange Server 2003
3 5 (7.69%) Exchange Server 2007
3 5 (7.69%) Tomcat
3 5 (7.69%) WebLogic
4 4 (6.15%) Exchange Server 2013
4 4 (6.15%) IIS
4 4 (6.15%) WebSphere
5 1 (1.54%) Apache ServiceMix
5 1 (1.54%) JBoss
Applications
1 11 (16.92%) MS Excel
2 8 (12.31%) MS Office
3 3 (4.62%) MS PowerPoint
4 2 (3.08%) MS Visio
Cloud Services
1 13 (20.00%) Office 365
2 1 (1.54%) Amazon AWS
Communications & Networking
1 20 (30.77%) Internet
2 17 (26.15%) TCP/IP
3 15 (23.08%) Firewall
4 14 (21.54%) DNS
5 13 (20.00%) WAN
6 12 (18.46%) ADSL
7 11 (16.92%) SMTP
8 7 (10.77%) Wireless
9 3 (4.62%) DHCP
9 3 (4.62%) Wireshark
10 2 (3.08%) LAN
11 1 (1.54%) Broadband
11 1 (1.54%) Ethernet
11 1 (1.54%) MPLS
11 1 (1.54%) OSPF
11 1 (1.54%) RIP
11 1 (1.54%) SSL
11 1 (1.54%) VLAN
11 1 (1.54%) VoIP
11 1 (1.54%) VRRP
Database & Business Intelligence
1 9 (13.85%) MySQL
2 2 (3.08%) PostgreSQL
2 2 (3.08%) RDBMS
2 2 (3.08%) Relational Database
2 2 (3.08%) SQL Server
3 1 (1.54%) Big Data
3 1 (1.54%) Data Warehouse
3 1 (1.54%) Hadoop
3 1 (1.54%) OLAP
Development Applications
1 1 (1.54%) Git (software)
1 1 (1.54%) Subversion
General
1 10 (15.38%) Retail
2 7 (10.77%) Finance
3 3 (4.62%) Legal
4 2 (3.08%) Avionics
4 2 (3.08%) Banking
4 2 (3.08%) Electronics
4 2 (3.08%) Games
4 2 (3.08%) Italian Language
4 2 (3.08%) Spanish Language
4 2 (3.08%) Telecoms
5 1 (1.54%) Manufacturing
5 1 (1.54%) Marketing
Libraries, Frameworks & Software Standards
1 1 (1.54%) CGI
1 1 (1.54%) CSS
1 1 (1.54%) HTML
1 1 (1.54%) J2EE
1 1 (1.54%) Web Services
Miscellaneous
1 11 (16.92%) Analytical Skills
2 5 (7.69%) Blackberry
2 5 (7.69%) iPhone
2 5 (7.69%) Management Information System
3 4 (6.15%) PKI
4 2 (3.08%) CCTV
4 2 (3.08%) Computer Science
4 2 (3.08%) Home Automation
4 2 (3.08%) Smart Meter
5 1 (1.54%) Data Centre
5 1 (1.54%) Digital Media
5 1 (1.54%) Driving Licence
Operating Systems
1 39 (60.00%) Windows
2 29 (44.62%) Linux
3 12 (18.46%) Windows 7
4 10 (15.38%) Windows 8
5 7 (10.77%) Windows Server 2008
6 6 (9.23%) Windows 10
6 6 (9.23%) Windows Server 2012
7 5 (7.69%) Android
7 5 (7.69%) Apple iOS
7 5 (7.69%) Windows Server 2003
7 5 (7.69%) Windows Vista
7 5 (7.69%) Windows XP
8 2 (3.08%) VMS
Processes & Methodologies
1 11 (16.92%) Email Filtering
1 11 (16.92%) Kalman Filter
1 11 (16.92%) Service Delivery
1 11 (16.92%) Web Filtering
2 5 (7.69%) Mobile Device Management
2 5 (7.69%) Software Distribution
3 4 (6.15%) Identity Management
4 2 (3.08%) Agile Software Development
4 2 (3.08%) Business Development
4 2 (3.08%) Coaching
4 2 (3.08%) Content Analysis
4 2 (3.08%) Data Management
4 2 (3.08%) Network Management
4 2 (3.08%) Project Management
4 2 (3.08%) Video Content Analysis
5 1 (1.54%) Analytics
5 1 (1.54%) Continuous Integration
5 1 (1.54%) ETL
5 1 (1.54%) ITIL
5 1 (1.54%) Validation
Programming Languages
1 4 (6.15%) PowerShell
1 4 (6.15%) SQL
2 2 (3.08%) Java
3 1 (1.54%) JavaScript
3 1 (1.54%) PHP
3 1 (1.54%) Shell Script
Qualifications
1 2 (3.08%) Security Cleared
2 1 (1.54%) Degree
2 1 (1.54%) SC Cleared
Quality Assurance & Compliance
1 2 (3.08%) SLA
System Software
1 19 (29.23%) Active Directory
2 7 (10.77%) VMware Infrastructure
3 5 (7.69%) Hyper-V
4 4 (6.15%) Virtual Servers
5 1 (1.54%) VirtualBox
5 1 (1.54%) VMware ESX
Systems Management
1 9 (13.85%) SCCM
Vendors
1 14 (21.54%) Microsoft
2 12 (18.46%) Cisco
3 11 (16.92%) Citrix
4 7 (10.77%) VMware
5 3 (4.62%) Apple
6 2 (3.08%) Salesforce.com
7 1 (1.54%) Blue Coat
7 1 (1.54%) Brocade
7 1 (1.54%) Cloudera
7 1 (1.54%) F5
7 1 (1.54%) Juniper
7 1 (1.54%) MapR
7 1 (1.54%) Mitel
7 1 (1.54%) Unisys
7 1 (1.54%) Virgin Media
Hatfield, Hertfordshire
Davanti Solutions
Salary: Unspecified
Posted: 5 days ago
Hayes, Middlesex
RM plc
Salary: £20000 - £26000 per annum + Car, Bonus & Benefits
Posted: 4 days ago
Richmond, Surrey
RM plc
Salary: £25000 - £30000 per annum + Bonus & Benefits
Posted: 5 days ago
Coventry, West Midlands (County)
RM plc
Salary: £18000 - £23000 per annum + Bonus & Benefits
Posted: 5 days ago
Sunderland, Tyne and Wear
RM plc
Salary: £20000 - £24000 per annum + Bonus & Benefits
Posted: 10 days ago
Ashton-Under-Lyne, Lancashire
RM plc
Salary: £16000 - £24000 per annum + bonus, benefits
Posted: 19 days ago
Barking, Essex
RM plc
Salary: £20000 - £25000 per annum + Bonus & Benefits
Posted: 24 days ago