The table below looks at the statistics for the Customer Support Engineer role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Customer Support Engineer in their job title over the 3 months to 27 March 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
27 Mar 2015
Same period 2014 Same period 2013
Customer Support Engineer
Rank 872 853 870
Rank change year-on-year
-19 +17
Permanent jobs requiring a Customer Support Engineer 20 43 17
As % of all permanent IT jobs located in the UK 0.019% 0.038% 0.016%
As % of the Job Titles category 0.020% 0.041% 0.016%
Number of salaries quoted 17 41 15
Average salary £24,000 £25,500 £30,000
Average salary % change year-on-year
-5.88% -15.00%
90% offered a salary of more than £22,000 £22,000 £18,500
10% offered a salary of more than £28,500 £35,500 £39,000
UK excluding London average salary £24,000 £22,500 £30,000
% change year-on-year
+6.66% -25.00%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
101979 105886 103172
As % of all permanent IT jobs located in the UK 94.77% 94.58% 94.80%
Number of salaries quoted 83486 85576 86253
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £26,500 £27,000 £26,500
10% offered a salary of more than £70,000 £65,000 £70,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Customer Support Engineer
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing Customer Support Engineer in the job title within the UK as a proportion of the total demand within the Job Titles category.

Customer Support Engineer Jobs Demand Trend in the UK

Customer Support Engineer
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Customer Support Engineer within the UK.

Customer Support Engineer Salary Trend in the UK

Customer Support Engineer
Salary Histogram

This chart provides a salary histogram for IT jobs citing Customer Support Engineer over the 3 months to 27 March 2015 within the UK.

Customer Support Engineer Salary Histogram in the UK

Customer Support Engineer
Top 12 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Customer Support Engineer within the UK over the 3 months to 27 March 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -7 20 £24,000 -5.88% 6
South East -6 10 £24,000 -32.39% 1
London +30 8 £22,750 -10.78% 2
Surrey +8 6 £24,000 -52.00%
Middlesex - 2 - - 1
Oxfordshire - 2 £25,000 -
Manchester - 2 £17,500 -
Banbury - 2 £25,000 -
North West - 2 £17,500 -
City of London +9 1 £23,500 -14.54% 1
Enfield - 1 £22,000 -
Salford - 1 - -

Customer Support Engineer
Top 30 Related IT Skills

For the 6 months to 27 March 2015, IT jobs within the UK that cited Customer Support Engineer in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Customer Support Engineer in their job title.

1 37 (56.06%) Windows
2 32 (48.48%) Windows Server 2008
3 29 (43.94%) Windows XP
4 27 (40.91%) Internet
5 25 (37.88%) Microsoft
6 23 (34.85%) MS Exchange
6 23 (34.85%) Management Information System
6 23 (34.85%) Wireless
7 22 (33.33%) Active Directory
7 22 (33.33%) Windows Server 2003
7 22 (33.33%) MS Office
7 22 (33.33%) Apple iOS
7 22 (33.33%) Exchange Server 2010
7 22 (33.33%) Software Distribution
7 22 (33.33%) Exchange Server 2003
7 22 (33.33%) Windows Vista
7 22 (33.33%) Exchange Server 2007
7 22 (33.33%) Analytical Skills
8 19 (28.79%) Degree
9 16 (24.24%) Computer Science
9 16 (24.24%) SQL
10 15 (22.73%) DNS
11 11 (16.67%) SLA
11 11 (16.67%) Linux
11 11 (16.67%) VMware
11 11 (16.67%) Service Delivery
12 8 (12.12%) MS Excel
12 8 (12.12%) VoIP
12 8 (12.12%) Windows Server 2012
13 5 (7.58%) TCP/IP

Customer Support Engineer
Top Related IT Skills by Category

For the 6 months to 27 March 2015, IT jobs within the UK that cited Customer Support Engineer in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Customer Support Engineer in their job title. Up to 20 skills are shown per category.

Application Platforms
1 23 (34.85%) MS Exchange
2 22 (33.33%) Exchange Server 2003
2 22 (33.33%) Exchange Server 2007
2 22 (33.33%) Exchange Server 2010
3 2 (3.03%) IIS
3 2 (3.03%) Apache
4 1 (1.52%) Lync
Applications
1 22 (33.33%) MS Office
2 8 (12.12%) MS Excel
Cloud Services
1 2 (3.03%) SaaS
Communications & Networking
1 27 (40.91%) Internet
2 23 (34.85%) Wireless
3 15 (22.73%) DNS
4 8 (12.12%) VoIP
5 5 (7.58%) TCP/IP
6 4 (6.06%) HTTP
6 4 (6.06%) Wireshark
7 3 (4.55%) Firewall
7 3 (4.55%) Ethereal
7 3 (4.55%) tcpdump
7 3 (4.55%) SNMP
7 3 (4.55%) SSL
8 2 (3.03%) VPN
8 2 (3.03%) NAS
9 1 (1.52%) SCTP
9 1 (1.52%) XCAP
9 1 (1.52%) MGW
9 1 (1.52%) 2G
9 1 (1.52%) 4G
9 1 (1.52%) M3UA
Database & Business Intelligence
1 4 (6.06%) SQL Server
2 1 (1.52%) MySQL
Development Applications
1 1 (1.52%) WinDbg
General
1 3 (4.55%) Telecoms
1 3 (4.55%) Manufacturing
2 2 (3.03%) Back Office
Libraries, Frameworks & Software Standards
1 3 (4.55%) OpenGL
1 3 (4.55%) OpenGL ES
2 1 (1.52%) SOAP
2 1 (1.52%) Application Packaging
Miscellaneous
1 23 (34.85%) Management Information System
2 22 (33.33%) Analytical Skills
3 16 (24.24%) Computer Science
4 3 (4.55%) Device Driver
4 3 (4.55%) Embedded Systems
4 3 (4.55%) Enterprise Software
5 1 (1.52%) Digital Media
Operating Systems
1 37 (56.06%) Windows
2 32 (48.48%) Windows Server 2008
3 29 (43.94%) Windows XP
4 22 (33.33%) Windows Server 2003
4 22 (33.33%) Windows Vista
4 22 (33.33%) Apple iOS
5 11 (16.67%) Linux
6 8 (12.12%) Windows Server 2012
7 4 (6.06%) Windows 8
8 3 (4.55%) Android
8 3 (4.55%) Windows 7
8 3 (4.55%) UNIX
9 2 (3.03%) Solaris
9 2 (3.03%) Debian
9 2 (3.03%) Ubuntu
9 2 (3.03%) Mac OS X
Processes & Methodologies
1 22 (33.33%) Software Distribution
2 11 (16.67%) Service Delivery
3 3 (4.55%) Product Management
4 2 (3.03%) Network Management
4 2 (3.03%) Root Cause Analysis
4 2 (3.03%) Load Balancing
5 1 (1.52%) Network Design
Programming Languages
1 16 (24.24%) SQL
2 2 (3.03%) Python
3 1 (1.52%) Ruby
3 1 (1.52%) C++
3 1 (1.52%) Perl
Qualifications
1 19 (28.79%) Degree
2 1 (1.52%) SC Cleared
2 1 (1.52%) Security Cleared
Quality Assurance & Compliance
1 11 (16.67%) SLA
System Software
1 22 (33.33%) Active Directory
2 3 (4.55%) VMware Infrastructure
3 1 (1.52%) XenApp
3 1 (1.52%) XenDesktop
3 1 (1.52%) Terminal Services
3 1 (1.52%) Microsoft App-V
Systems Management
1 2 (3.03%) NetBackup
1 2 (3.03%) FortiGate
Vendors
1 25 (37.88%) Microsoft
2 11 (16.67%) VMware
3 4 (6.06%) Citrix
4 3 (4.55%) Blue Coat
4 3 (4.55%) Websense
4 3 (4.55%) Clearswift
4 3 (4.55%) WatchGuard
4 3 (4.55%) SonicWALL
4 3 (4.55%) F5
5 2 (3.03%) Fortinet
5 2 (3.03%) Nokia
5 2 (3.03%) Veritas
5 2 (3.03%) Red Hat
5 2 (3.03%) CheckPoint
5 2 (3.03%) Sun
5 2 (3.03%) Cisco
5 2 (3.03%) IBM
6 1 (1.52%) Oracle
Hartlepool, County Durham
Capita
Posted: 10 hours ago
City, London
Premier IT
Salary: £40000 - £55000 per annum
Posted: 4 days ago
Hartlepool
Capita - ITIN
Salary: £15000.00 per annum
Posted: 5 days ago
London
TechnoRecruit
Posted: 9 days ago
Middlesex, London
Aspect Software
Salary: Competitive
Posted: 10 days ago
Northampton
Recruitment Genius
Salary: £15000 - £25000 per annum
Posted: 20 days ago