The table below looks at the statistics for the Customer Support Engineer role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Customer Support Engineer in their job title over the 3 months to 22 August 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
22 Aug 2014
Same period 2013 Same period 2012
Customer Support Engineer
Rank 830 840 870
Rank change year-on-year
+10 +30
Permanent jobs requiring a Customer Support Engineer 74 31 31
As % of all permanent IT jobs located in the UK 0.063% 0.029% 0.026%
As % of the Job Titles category 0.067% 0.030% 0.028%
Number of salaries quoted 56 24 23
Average salary £28,750 £21,500 £31,500
Average salary % change year-on-year
+33.72% -31.74%
90% offered a salary of more than £20,000 £21,000 £28,250
10% offered a salary of more than £50,500 £36,450 £60,000
UK excluding London average salary £30,500 £21,500 £30,000
% change year-on-year
+41.86% -28.33%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
110590 102435 111475
As % of all permanent IT jobs located in the UK 94.41% 94.25% 95.13%
Number of salaries quoted 89418 84946 95316
Average salary £45,000 £42,500 £42,500
Average salary % change year-on-year
+5.88% -
90% offered a salary of more than £26,500 £26,450 £27,000
10% offered a salary of more than £70,000 £70,000 £67,500
UK excluding London average salary £40,000 £39,000 £38,500
% change year-on-year
+2.56% +1.29%

Customer Support Engineer
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing Customer Support Engineer in the job title within the UK as a proportion of the total demand within the Job Titles category.

Customer Support Engineer Jobs Demand Trend in the UK

Customer Support Engineer
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Customer Support Engineer within the UK.

Customer Support Engineer Salary Trend in the UK

Customer Support Engineer
Salary Histogram

This chart provides a salary histogram for IT jobs citing Customer Support Engineer over the 3 months to 22 August 2014 within the UK.

Customer Support Engineer Salary Histogram in the UK

Customer Support Engineer
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Customer Support Engineer within the UK over the 3 months to 22 August 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +20 66 £30,500 +41.86% 3
London +25 37 £26,000 -7.14%
South East -15 11 £35,250 +63.95%
Surrey +7 8 £42,500 -
East of England -3 8 £33,750 +60.71%
City of London -1 7 £45,000 +32.35%
Cambridge -3 5 £50,000 +47.05%
Cambridgeshire -5 5 £50,000 +47.05%
Manchester - 4 - -
Salford - 4 - -
Ilford - 4 £22,000 -
North West - 4 - - 1
Hertfordshire -9 3 £20,000 -4.76%
Hemel Hempstead -15 3 £20,000 -4.76%
Egham - 2 £47,500 -
Aberdeen - 2 - - 1
Abingdon - 2 £30,500 -
Oxfordshire - 2 £30,500 -
South West - 2 £19,750 - 1
Scotland - 2 - - 2
West Wales - 1 £18,500 -
Wales - 1 £18,500 -
East Midlands - 1 £22,000 -
Kent - 1 - -
Nottinghamshire - 1 £22,000 -
Wiltshire - 1 £19,500 -
Maidstone - 1 - -
Swansea - 1 £18,500 -
Swindon - 1 £19,500 -
Tunbridge Wells - 1 - -

Customer Support Engineer
Top 30 Related IT Skills

For the 6 months to 22 August 2014, IT jobs within the UK that cited Customer Support Engineer in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Customer Support Engineer in their job title.

1 84 (69.42%) Windows
2 49 (40.50%) Windows Server 2008
3 44 (36.36%) Linux
4 42 (34.71%) Wireless
5 37 (30.58%) VMware
6 36 (29.75%) Microsoft
7 33 (27.27%) VMware Infrastructure
8 32 (26.45%) Windows Server 2003
9 31 (25.62%) DNS
10 30 (24.79%) Computer Science
11 29 (23.97%) UNIX
12 28 (23.14%) MS Excel
12 28 (23.14%) MS Office
12 28 (23.14%) Internet
13 27 (22.31%) Degree
14 25 (20.66%) SQL
14 25 (20.66%) Windows XP
14 25 (20.66%) Active Directory
15 24 (19.83%) Citrix
15 24 (19.83%) TCP/IP
15 24 (19.83%) Management Information System
16 23 (19.01%) MS Exchange
16 23 (19.01%) Windows Vista
17 22 (18.18%) Exchange Server 2007
17 22 (18.18%) Exchange Server 2003
17 22 (18.18%) Apple iOS
17 22 (18.18%) Exchange Server 2010
17 22 (18.18%) Windows Server 2012
17 22 (18.18%) Software Distribution
17 22 (18.18%) Java

Customer Support Engineer
Top Related IT Skills by Category

For the 6 months to 22 August 2014, IT jobs within the UK that cited Customer Support Engineer in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Customer Support Engineer in their job title. Up to 20 skills are shown per category.

Application Platforms
1 23 (19.01%) MS Exchange
2 22 (18.18%) Exchange Server 2007
2 22 (18.18%) Exchange Server 2003
2 22 (18.18%) Exchange Server 2010
3 14 (11.57%) Apache
4 9 (7.44%) Node.js
5 5 (4.13%) IIS
6 3 (2.48%) SAS
Applications
1 28 (23.14%) MS Excel
1 28 (23.14%) MS Office
2 2 (1.65%) Photoshop
2 2 (1.65%) Adobe After Effects
2 2 (1.65%) MS PowerPoint
2 2 (1.65%) Final Cut Pro
Cloud Services
1 8 (6.61%) Joyent
2 7 (5.79%) Microsoft Azure
3 4 (3.31%) SaaS
Communications & Networking
1 42 (34.71%) Wireless
2 31 (25.62%) DNS
3 28 (23.14%) Internet
4 24 (19.83%) TCP/IP
5 19 (15.70%) SAN
5 19 (15.70%) SSH
6 16 (13.22%) DHCP
7 14 (11.57%) NAS
8 10 (8.26%) Ethernet
8 10 (8.26%) tcpdump
8 10 (8.26%) Wireshark
8 10 (8.26%) Ethereal
9 9 (7.44%) SSL
10 8 (6.61%) Wi-Fi
11 5 (4.13%) Firewall
12 4 (3.31%) Network Security
13 3 (2.48%) iSCSI
14 2 (1.65%) VoIP
14 2 (1.65%) VLAN
15 1 (0.83%) Unified Communications
Database & Business Intelligence
1 20 (16.53%) MySQL
2 19 (15.70%) PostgreSQL
3 9 (7.44%) Hadoop
3 9 (7.44%) Riak
3 9 (7.44%) MongoDB
4 8 (6.61%) Big Data
5 6 (4.96%) SQL Server
6 4 (3.31%) Relational Database
7 2 (1.65%) Oracle Database
8 1 (0.83%) SQL Server 2005
Development Applications
1 2 (1.65%) Toad
General
1 18 (14.88%) German Language
2 10 (8.26%) Telecoms
2 10 (8.26%) French Language
3 9 (7.44%) Retail
4 4 (3.31%) Finance
4 4 (3.31%) Banking
5 3 (2.48%) Spanish Language
6 2 (1.65%) Military
7 1 (0.83%) Multimedia
7 1 (0.83%) Electronics
Libraries, Frameworks & Software Standards
1 10 (8.26%) Flash
2 9 (7.44%) XML
3 5 (4.13%) Web Services
3 5 (4.13%) HTML
4 2 (1.65%) JCE
5 1 (0.83%) Direct3D
5 1 (0.83%) OpenCL
5 1 (0.83%) OpenGL ES
5 1 (0.83%) Direct3D Mobile
5 1 (0.83%) OpenGL
5 1 (0.83%) DirectX
5 1 (0.83%) COM
5 1 (0.83%) CSS
Miscellaneous
1 30 (24.79%) Computer Science
2 24 (19.83%) Management Information System
3 12 (9.92%) Replication
4 5 (4.13%) Mathematics
5 4 (3.31%) Device Driver
6 2 (1.65%) PKI
6 2 (1.65%) Physics
6 2 (1.65%) Video on Demand
6 2 (1.65%) Enterprise Software
7 1 (0.83%) Mobile App
7 1 (0.83%) Social Media
7 1 (0.83%) GPGPU
7 1 (0.83%) Smartphone
7 1 (0.83%) 3D Graphics
7 1 (0.83%) Client/Server
Operating Systems
1 84 (69.42%) Windows
2 49 (40.50%) Windows Server 2008
3 44 (36.36%) Linux
4 32 (26.45%) Windows Server 2003
5 29 (23.97%) UNIX
6 25 (20.66%) Windows XP
7 23 (19.01%) Windows Vista
8 22 (18.18%) Apple iOS
8 22 (18.18%) Windows Server 2012
9 16 (13.22%) Solaris
10 10 (8.26%) Fedora
10 10 (8.26%) CentOS
11 8 (6.61%) Windows 7
12 5 (4.13%) Debian
13 4 (3.31%) Windows 8
13 4 (3.31%) Ubuntu
14 2 (1.65%) AIX
14 2 (1.65%) HPUX
14 2 (1.65%) Mac OS X
14 2 (1.65%) Android
Processes & Methodologies
1 22 (18.18%) Software Distribution
2 17 (14.05%) Service Delivery
3 10 (8.26%) Network Architecture
4 9 (7.44%) Analytics
4 9 (7.44%) Video Analytics
5 7 (5.79%) Incident Management
5 7 (5.79%) Network Management
6 6 (4.96%) ITIL
7 5 (4.13%) Load Balancing
7 5 (4.13%) Service Management
7 5 (4.13%) Validation
7 5 (4.13%) PRINCE2
8 3 (2.48%) Resource Management
8 3 (2.48%) CRM
9 2 (1.65%) Software Engineering
9 2 (1.65%) Data Protection
9 2 (1.65%) Time Management
10 1 (0.83%) Software Testing
10 1 (0.83%) Web Development
10 1 (0.83%) Data Management
Programming Languages
1 25 (20.66%) SQL
2 22 (18.18%) Java
3 12 (9.92%) Shell Script
3 12 (9.92%) Python
4 10 (8.26%) Perl
4 10 (8.26%) PHP
4 10 (8.26%) AWK
4 10 (8.26%) Bourne shell
4 10 (8.26%) Bash Shell
4 10 (8.26%) sed
4 10 (8.26%) Korn
5 9 (7.44%) Ruby
6 7 (5.79%) C
6 7 (5.79%) C++
7 4 (3.31%) PL/SQL
8 3 (2.48%) JavaScript
9 1 (0.83%) Assembly Language
9 1 (0.83%) PowerHouse
Qualifications
1 27 (22.31%) Degree
2 7 (5.79%) MCTS
2 7 (5.79%) MCITP
2 7 (5.79%) Microsoft Certification
2 7 (5.79%) MCSE
2 7 (5.79%) MCSA
3 6 (4.96%) SC Cleared
3 6 (4.96%) Security Cleared
4 5 (4.13%) CIPD
4 5 (4.13%) CIMA
4 5 (4.13%) Postgraduate
5 3 (2.48%) MCP
Quality Assurance & Compliance
1 14 (11.57%) SLA
2 1 (0.83%) QA
System Software
1 33 (27.27%) VMware Infrastructure
2 25 (20.66%) Active Directory
3 9 (7.44%) Xen
3 9 (7.44%) KVM
3 9 (7.44%) NFS
4 3 (2.48%) VMware ESX
5 2 (1.65%) NDS
Systems Management
1 10 (8.26%) YUM
2 9 (7.44%) ZABBIX
2 9 (7.44%) Munin
2 9 (7.44%) Nagios
3 7 (5.79%) Backup Exec
3 7 (5.79%) Norton AntiVirus
4 5 (4.13%) FortiGate
4 5 (4.13%) NetBackup
5 1 (0.83%) SCCM
Vendors
1 37 (30.58%) VMware
2 36 (29.75%) Microsoft
3 24 (19.83%) Citrix
4 16 (13.22%) Red Hat
5 14 (11.57%) EMC
6 13 (10.74%) Oracle
7 12 (9.92%) Apple
8 9 (7.44%) IBM
9 8 (6.61%) CA
10 7 (5.79%) Veeam
10 7 (5.79%) Meru Networks
10 7 (5.79%) Symantec
10 7 (5.79%) NetApp
10 7 (5.79%) Juniper
10 7 (5.79%) HP
11 6 (4.96%) Salesforce.com
12 5 (4.13%) Fortinet
12 5 (4.13%) Veritas
12 5 (4.13%) CheckPoint
12 5 (4.13%) Sun
Birkenhead, Merseyside
FT Select
Salary: From £27,000 to £29,000 per annum + benefits
Posted: Yesterday
Walsall
Huxley Associates
Salary: £30000 - £35000 per annum + competitive
Posted: 2 days ago
Poole, Dorset
Understanding Recruitment
Salary: £18000 - £22000 per annum + Benefits
Posted: 6 days ago
Livingston, West Lothian
GE
Salary: Competitive salary & excellent benefits
Posted: 16 days ago
Aberdeen, Aberdeenshire
RM Education
Salary: £18000 - £24000 per annum + £800 bonus
Posted: 18 days ago