The table below looks at the statistics for the Customer Support Engineer role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Customer Support Engineer in their job title over the 3 months to 2 July 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
2 Jul 2015
Same period 2014 Same period 2013
Customer Support Engineer
Rank 885 883 849
Rank change year-on-year
-2 -34
Permanent jobs requiring a Customer Support Engineer 20 64 26
As % of all permanent IT jobs located in the UK 0.018% 0.053% 0.024%
As % of the Job Titles category 0.019% 0.056% 0.025%
Number of salaries quoted 15 49 23
Average salary £24,000 £31,500 £21,500
Average salary % change year-on-year
-23.80% +46.51%
90% offered a salary of more than £16,700 £22,000 £21,000
10% offered a salary of more than £40,000 £51,400 £25,800
UK excluding London average salary £24,000 £38,750 £21,000
% change year-on-year
-38.06% +84.52%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
103199 113344 103481
As % of all permanent IT jobs located in the UK 94.50% 94.54% 94.57%
Number of salaries quoted 85203 93021 86182
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £27,000 £27,000 £26,500
10% offered a salary of more than £70,000 £67,500 £70,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Customer Support Engineer
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing Customer Support Engineer in the job title within the UK as a proportion of the total demand within the Job Titles category.

Customer Support Engineer Jobs Demand Trend in the UK

Customer Support Engineer
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Customer Support Engineer within the UK.

Customer Support Engineer Salary Trend in the UK

Customer Support Engineer
Salary Histogram

This chart provides a salary histogram for IT jobs citing Customer Support Engineer over the 3 months to 2 July 2015 within the UK.

Customer Support Engineer Salary Histogram in the UK

Customer Support Engineer
Top 20 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Customer Support Engineer within the UK over the 3 months to 2 July 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +10 19 £25,500 -19.04% 5
South East +1 9 £24,000 -21.31% 5
London +4 5 £38,750 +23.01%
Fareham - 3 £24,000 -
Hampshire - 3 £24,000 -
Middlesex +14 2 - -
East of England +8 2 £32,500 -23.52%
Surrey +6 2 £27,000 -46.00% 1
Kent +6 2 - -
Weybridge - 2 £27,000 - 1
Bedfordshire - 2 £32,500 -
Luton - 2 £32,500 -
City of London +53 1 - -
Manchester +9 1 £17,000 -
North West -4 1 £17,000 -
Bristol - 1 £20,000 -
South West - 1 £20,000 -
North East - 1 £15,000 -
Hartlepool - 1 £15,000 -
Durham - 1 £15,000 -

Customer Support Engineer
Top 30 Related IT Skills

For the 6 months to 2 July 2015, IT jobs within the UK that cited Customer Support Engineer in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Customer Support Engineer in their job title.

1 17 (39.53%) Windows
2 12 (27.91%) Active Directory
2 12 (27.91%) Degree
2 12 (27.91%) Windows Server 2008
3 11 (25.58%) MS Exchange
4 9 (20.93%) Microsoft
4 9 (20.93%) SQL
4 9 (20.93%) Management Information System
4 9 (20.93%) Windows Server 2003
4 9 (20.93%) Internet
4 9 (20.93%) Computer Science
4 9 (20.93%) Exchange Server 2007
4 9 (20.93%) Exchange Server 2003
4 9 (20.93%) Exchange Server 2010
5 8 (18.60%) MS Office
5 8 (18.60%) Cisco
5 8 (18.60%) Windows XP
6 7 (16.28%) Wireless
6 7 (16.28%) Service Delivery
6 7 (16.28%) Apple iOS
7 6 (13.95%) Software Distribution
7 6 (13.95%) Analytical Skills
7 6 (13.95%) Windows Vista
7 6 (13.95%) Telecoms
7 6 (13.95%) Cisco Certification
8 5 (11.63%) SLA
9 4 (9.30%) CCNA
9 4 (9.30%) HP
9 4 (9.30%) LAN
9 4 (9.30%) WAN

Customer Support Engineer
Top Related IT Skills by Category

For the 6 months to 2 July 2015, IT jobs within the UK that cited Customer Support Engineer in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Customer Support Engineer in their job title. Up to 20 skills are shown per category.

Application Platforms
1 11 (25.58%) MS Exchange
2 9 (20.93%) Exchange Server 2003
2 9 (20.93%) Exchange Server 2007
2 9 (20.93%) Exchange Server 2010
3 1 (2.33%) Node.js
3 1 (2.33%) Lync
Applications
1 8 (18.60%) MS Office
2 3 (6.98%) MS Excel
Cloud Services
1 2 (4.65%) SaaS
Communications & Networking
1 9 (20.93%) Internet
2 7 (16.28%) Wireless
3 4 (9.30%) Firewall
3 4 (9.30%) LAN
3 4 (9.30%) WAN
4 3 (6.98%) DNS
4 3 (6.98%) Cisco IOS
5 2 (4.65%) VPN
5 2 (4.65%) MPLS
6 1 (2.33%) SAN
6 1 (2.33%) DHCP
6 1 (2.33%) Unified Communications
Database & Business Intelligence
1 3 (6.98%) SQL Server
2 1 (2.33%) MySQL
General
1 6 (13.95%) Telecoms
2 4 (9.30%) Back Office
3 2 (4.65%) Legal
3 2 (4.65%) Games
Libraries, Frameworks & Software Standards
1 2 (4.65%) HTML
1 2 (4.65%) CSS
1 2 (4.65%) HTML5
2 1 (2.33%) AngularJS
2 1 (2.33%) Spring
2 1 (2.33%) JSON
Miscellaneous
1 9 (20.93%) Management Information System
1 9 (20.93%) Computer Science
2 6 (13.95%) Analytical Skills
3 2 (4.65%) Enterprise Software
3 2 (4.65%) Video on Demand
3 2 (4.65%) NHS
3 2 (4.65%) DTV
4 1 (2.33%) Statistics
4 1 (2.33%) Digital Media
Operating Systems
1 17 (39.53%) Windows
2 12 (27.91%) Windows Server 2008
3 9 (20.93%) Windows Server 2003
4 8 (18.60%) Windows XP
5 7 (16.28%) Apple iOS
6 6 (13.95%) Windows Vista
7 3 (6.98%) Mac OS X
7 3 (6.98%) Linux
7 3 (6.98%) Windows 2000 Server
7 3 (6.98%) Mac OS
7 3 (6.98%) Windows 7
8 2 (4.65%) Windows 8
8 2 (4.65%) UNIX
9 1 (2.33%) Windows Server 2012
9 1 (2.33%) Android
Processes & Methodologies
1 7 (16.28%) Service Delivery
2 6 (13.95%) Software Distribution
3 4 (9.30%) ITIL
3 4 (9.30%) Root Cause Analysis
4 2 (4.65%) Mobile Device Management
4 2 (4.65%) Requirements Management
4 2 (4.65%) Product Management
5 1 (2.33%) Customer Engagement
5 1 (2.33%) Network Management
5 1 (2.33%) Continuous Improvement
5 1 (2.33%) DevOps
5 1 (2.33%) Line Management
5 1 (2.33%) API Design
5 1 (2.33%) CRM
5 1 (2.33%) E-Commerce
Programming Languages
1 9 (20.93%) SQL
2 2 (4.65%) Python
2 2 (4.65%) Ruby
2 2 (4.65%) JavaScript
3 1 (2.33%) Perl
3 1 (2.33%) PHP
3 1 (2.33%) C++
3 1 (2.33%) Java
3 1 (2.33%) Scala
Qualifications
1 12 (27.91%) Degree
2 6 (13.95%) Cisco Certification
3 4 (9.30%) Microsoft Certification
3 4 (9.30%) MCSE
3 4 (9.30%) CCNA
4 3 (6.98%) CCA
4 3 (6.98%) Citrix Certification
4 3 (6.98%) VMware Certified Professional (VCP)
4 3 (6.98%) MCDST
4 3 (6.98%) MCTS
4 3 (6.98%) MCITP
4 3 (6.98%) ITIL Foundation Certificate
5 2 (4.65%) SC Cleared
5 2 (4.65%) Security Cleared
5 2 (4.65%) CCNP
Quality Assurance & Compliance
1 5 (11.63%) SLA
System Software
1 12 (27.91%) Active Directory
2 3 (6.98%) Terminal Services
Systems Management
1 1 (2.33%) Norton AntiVirus
1 1 (2.33%) WSUS
Vendors
1 9 (20.93%) Microsoft
2 8 (18.60%) Cisco
3 4 (9.30%) HP
3 4 (9.30%) Citrix
3 4 (9.30%) VMware
4 2 (4.65%) Meraki
5 1 (2.33%) WorldPay
5 1 (2.33%) Apple
5 1 (2.33%) Salesforce.com
5 1 (2.33%) Symantec
5 1 (2.33%) Dell
5 1 (2.33%) Oracle
Weybridge, Surrey
Deerfoot IT Resources Ltd
Salary: £20000 - £27000 per annum
Posted: 5 days ago
South East
Vodafone
Posted: 8 days ago
Bracknell, Berkshire
Vodafone
Salary: Competitive
Posted: 10 days ago
South East
Vodafone
Posted: 13 days ago
South East
Vodafone
Salary: Competitive
Posted: 13 days ago