The table below looks at the statistics for the Customer Support Engineer role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Customer Support Engineer in their job title over the 3 months to 4 March 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
4 Mar 2015
Same period 2014 Same period 2013
Customer Support Engineer
Rank 850 838 855
Rank change year-on-year
-12 +17
Permanent jobs requiring a Customer Support Engineer 25 40 15
As % of all permanent IT jobs located in the UK 0.023% 0.037% 0.014%
As % of the Job Titles category 0.025% 0.040% 0.015%
Number of salaries quoted 23 39 14
Average salary £24,000 £25,500 £35,000
Average salary % change year-on-year
-5.88% -27.14%
90% offered a salary of more than £22,000 £22,000 £23,650
10% offered a salary of more than £28,500 £34,700 £39,000
UK excluding London average salary £24,000 £22,500 £35,000
% change year-on-year
+6.66% -35.71%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
100852 100814 101486
As % of all permanent IT jobs located in the UK 94.79% 94.48% 94.87%
Number of salaries quoted 83020 81115 85647
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £26,500 £27,500 £26,500
10% offered a salary of more than £70,000 £65,000 £70,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Customer Support Engineer
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing Customer Support Engineer in the job title within the UK as a proportion of the total demand within the Job Titles category.

Customer Support Engineer Jobs Demand Trend in the UK

Customer Support Engineer
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Customer Support Engineer within the UK.

Customer Support Engineer Salary Trend in the UK

Customer Support Engineer
Salary Histogram

This chart provides a salary histogram for IT jobs citing Customer Support Engineer over the 3 months to 4 March 2015 within the UK.

Customer Support Engineer Salary Histogram in the UK

Customer Support Engineer
Top 14 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Customer Support Engineer within the UK over the 3 months to 4 March 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -14 22 £24,000 -5.88% 1
London +23 13 £22,000 -13.72% 1
South East -19 8 £24,000 -30.43%
Surrey +1 6 £24,000 -12.72%
City of London +9 2 £26,000 -5.45% 1
Wembley - 2 £22,000 -
Oxfordshire - 2 £25,000 -
Banbury - 2 £25,000 -
Scotland +7 1 £30,000 +36.36%
Aberdeen - 1 £30,000 -
Enfield - 1 £22,000 -
Manchester - 1 - -
Salford - 1 - -
North West - 1 - -

Customer Support Engineer
Top 30 Related IT Skills

For the 6 months to 4 March 2015, IT jobs within the UK that cited Customer Support Engineer in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Customer Support Engineer in their job title.

1 43 (59.72%) Windows
2 35 (48.61%) Windows Server 2008
3 34 (47.22%) Windows XP
4 27 (37.50%) Internet
5 25 (34.72%) Microsoft
6 24 (33.33%) MS Exchange
6 24 (33.33%) MS Office
7 23 (31.94%) Active Directory
7 23 (31.94%) Wireless
8 22 (30.56%) Management Information System
8 22 (30.56%) Windows Server 2003
8 22 (30.56%) Apple iOS
8 22 (30.56%) Exchange Server 2010
8 22 (30.56%) Exchange Server 2003
8 22 (30.56%) Windows Vista
8 22 (30.56%) Exchange Server 2007
8 22 (30.56%) Software Distribution
8 22 (30.56%) Analytical Skills
9 20 (27.78%) Degree
10 19 (26.39%) DNS
11 17 (23.61%) SQL
11 17 (23.61%) Computer Science
12 14 (19.44%) VMware
12 14 (19.44%) SLA
13 13 (18.06%) Service Delivery
14 11 (15.28%) VoIP
14 11 (15.28%) MS Excel
14 11 (15.28%) Linux
14 11 (15.28%) Windows Server 2012
15 6 (8.33%) Windows 7

Customer Support Engineer
Top Related IT Skills by Category

For the 6 months to 4 March 2015, IT jobs within the UK that cited Customer Support Engineer in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Customer Support Engineer in their job title. Up to 20 skills are shown per category.

Application Platforms
1 24 (33.33%) MS Exchange
2 22 (30.56%) Exchange Server 2010
2 22 (30.56%) Exchange Server 2003
2 22 (30.56%) Exchange Server 2007
3 2 (2.78%) Apache
3 2 (2.78%) IIS
4 1 (1.39%) Lync
Applications
1 24 (33.33%) MS Office
2 11 (15.28%) MS Excel
Cloud Services
1 2 (2.78%) SaaS
Communications & Networking
1 27 (37.50%) Internet
2 23 (31.94%) Wireless
3 19 (26.39%) DNS
4 11 (15.28%) VoIP
5 6 (8.33%) TCP/IP
6 5 (6.94%) HTTP
6 5 (6.94%) Wireshark
7 4 (5.56%) tcpdump
7 4 (5.56%) Ethereal
7 4 (5.56%) SNMP
7 4 (5.56%) SSL
8 3 (4.17%) Firewall
9 2 (2.78%) NAS
9 2 (2.78%) VPN
10 1 (1.39%) WAN
10 1 (1.39%) DHCP
10 1 (1.39%) GSM
10 1 (1.39%) LAN
10 1 (1.39%) LDAP
10 1 (1.39%) SMPP
Database & Business Intelligence
1 4 (5.56%) SQL Server
2 1 (1.39%) MySQL
Development Applications
1 1 (1.39%) WinDbg
General
1 4 (5.56%) Manufacturing
2 3 (4.17%) Telecoms
3 1 (1.39%) Retail
Libraries, Frameworks & Software Standards
1 3 (4.17%) OpenGL
1 3 (4.17%) OpenGL ES
2 1 (1.39%) SOAP
2 1 (1.39%) Application Packaging
Miscellaneous
1 22 (30.56%) Management Information System
1 22 (30.56%) Analytical Skills
2 17 (23.61%) Computer Science
3 3 (4.17%) Device Driver
3 3 (4.17%) Embedded Systems
3 3 (4.17%) Enterprise Software
4 2 (2.78%) Blackberry
5 1 (1.39%) Digital Media
Operating Systems
1 43 (59.72%) Windows
2 35 (48.61%) Windows Server 2008
3 34 (47.22%) Windows XP
4 22 (30.56%) Windows Server 2003
4 22 (30.56%) Apple iOS
4 22 (30.56%) Windows Vista
5 11 (15.28%) Linux
5 11 (15.28%) Windows Server 2012
6 6 (8.33%) Windows 7
7 4 (5.56%) Windows 8
8 3 (4.17%) UNIX
8 3 (4.17%) Android
9 2 (2.78%) Debian
9 2 (2.78%) Ubuntu
9 2 (2.78%) Solaris
10 1 (1.39%) Mac OS X
Processes & Methodologies
1 22 (30.56%) Software Distribution
2 13 (18.06%) Service Delivery
3 3 (4.17%) Product Management
4 2 (2.78%) Line Management
4 2 (2.78%) Load Balancing
4 2 (2.78%) Network Management
5 1 (1.39%) Network Design
Programming Languages
1 17 (23.61%) SQL
2 2 (2.78%) Python
3 1 (1.39%) C++
3 1 (1.39%) Perl
3 1 (1.39%) Ruby
Qualifications
1 20 (27.78%) Degree
2 1 (1.39%) SC Cleared
2 1 (1.39%) Security Cleared
Quality Assurance & Compliance
1 14 (19.44%) SLA
System Software
1 23 (31.94%) Active Directory
2 3 (4.17%) VMware Infrastructure
3 1 (1.39%) Terminal Services
3 1 (1.39%) Microsoft App-V
3 1 (1.39%) XenApp
3 1 (1.39%) XenDesktop
Systems Management
1 2 (2.78%) FortiGate
1 2 (2.78%) NetBackup
2 1 (1.39%) SCCM
Vendors
1 25 (34.72%) Microsoft
2 14 (19.44%) VMware
3 5 (6.94%) Citrix
4 4 (5.56%) F5
4 4 (5.56%) Blue Coat
4 4 (5.56%) WatchGuard
4 4 (5.56%) SonicWALL
4 4 (5.56%) Websense
4 4 (5.56%) Clearswift
5 2 (2.78%) Fortinet
5 2 (2.78%) CheckPoint
5 2 (2.78%) Apple
5 2 (2.78%) Nokia
5 2 (2.78%) Veritas
5 2 (2.78%) Red Hat
5 2 (2.78%) Cisco
5 2 (2.78%) IBM
5 2 (2.78%) Sun
6 1 (1.39%) Oracle
City, London
Premier IT
Salary: £40000 - £55000 per annum
Posted: 5 days ago