The statistics below represent IT jobs advertised across the UK that had Customer Support Engineer featuring in the job title. Included is a guide to the salaries offered over the 3 months to 30 September 2016 with a comparison to same period over 2 years.

3 months to
30 Sep 2016
Same period 2015 Same period 2014
Customer Support Engineer
Rank 877 947 919
Rank change year-on-year
+70 -28
Permanent jobs requiring a Customer Support Engineer 35 28 68
As % of all permanent IT jobs located in the UK 0.037% 0.026% 0.059%
As % of the Job Titles category 0.038% 0.027% 0.062%
Number of salaries quoted 34 25 52
Median salary £28,500 £22,500 £25,000
Median salary % change year-on-year
+26.66% -10.00%
90% offered a salary of more than £23,000 £16,500 £20,000
10% offered a salary of more than £35,550 £41,500 £50,000
UK excluding London median salary £28,500 £22,000 £24,000
% change year-on-year
+29.54% -8.33%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
91719 105001 110310
As % of all permanent IT jobs located in the UK 96.27% 96.26% 96.44%
Number of salaries quoted 76765 87557 89208
Median salary £47,000 £45,000 £45,000
Median salary % change year-on-year
+4.44% -
90% offered a salary of more than £27,500 £26,500 £26,500
10% offered a salary of more than £72,500 £67,500 £70,000
UK excluding London median salary £42,500 £40,000 £40,000
% change year-on-year
+6.25% -

Customer Support Engineer
Jobs Demand Trend

The demand trend of job ads that featured Customer Support Engineer in the job title.

Customer Support Engineer Jobs Demand Trend in the UK

Customer Support Engineer
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Customer Support Engineer within the UK.

Customer Support Engineer Salary Trend in the UK

Customer Support Engineer
Salary Histogram

This chart provides a salary histogram for IT jobs citing Customer Support Engineer over the 3 months to 30 September 2016 within the UK.

Customer Support Engineer Salary Histogram in the UK

Customer Support Engineer
Top 18 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Customer Support Engineer within the UK over the 3 months to 30 September 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +70 35 £28,500 +14.00% 9
South East +50 20 £28,500 +58.33% 1
London +53 12 £27,500 - 4
Oxfordshire +11 9 £28,500 +58.33%
Abingdon - 9 £28,500 -
Buckinghamshire - 7 £23,000 -
Berkshire +15 3 £37,500 -6.25% 1
Reading - 2 £45,000 -
West Midlands -9 1 £26,000 +18.18%
Birmingham -28 1 £26,000 +18.18%
Hampshire - 1 £21,500 -
High Wycombe - 1 £42,500 -
Southampton - 1 £21,500 -
Sheffield - 1 £18,500 -
South Yorkshire - 1 £18,500 -
Yorkshire - 1 £18,500 -
East of England - 1 £22,000 - 2
Essex - 1 £22,000 -

Customer Support Engineer Skill Set
Top 30 Related IT Skills

For the 6 months to 30 September 2016, Customer Support Engineer job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring Customer Support Engineer in the job title.

1 58 (56.31%) Windows
2 45 (43.69%) Linux
3 37 (35.92%) TCP/IP
4 35 (33.98%) DNS
4 35 (33.98%) Active Directory
5 34 (33.01%) Internet
6 33 (32.04%) WAN
7 24 (23.30%) Analytical Skills
7 24 (23.30%) Firewall
8 22 (21.36%) Cisco
9 21 (20.39%) SMTP
10 20 (19.42%) MS Exchange
10 20 (19.42%) ADSL
10 20 (19.42%) Kalman Filter
10 20 (19.42%) Email Filtering
10 20 (19.42%) Web Filtering
11 19 (18.45%) Microsoft
12 18 (17.48%) Android
12 18 (17.48%) iPhone
13 16 (15.53%) Blackberry
13 16 (15.53%) Mobile Device Management
14 15 (14.56%) DHCP
15 14 (13.59%) Wireless
15 14 (13.59%) Windows Server 2008
16 13 (12.62%) Exchange Server 2010
16 13 (12.62%) LAN
16 13 (12.62%) MS Office
17 11 (10.68%) Windows 7
17 11 (10.68%) Windows XP
18 10 (9.71%) Windows Server 2003

Customer Support Engineer Skill Set
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 20 (19.42%) MS Exchange
2 13 (12.62%) Exchange Server 2010
3 10 (9.71%) Exchange Server 2003
3 10 (9.71%) Exchange Server 2007
4 3 (2.91%) Exchange Server 2013
4 3 (2.91%) IIS
5 1 (0.97%) Apache
5 1 (0.97%) Skype for Business
5 1 (0.97%) Tomcat
5 1 (0.97%) WebLogic
5 1 (0.97%) WebSphere
Applications
1 13 (12.62%) MS Office
2 6 (5.83%) MS Excel
3 2 (1.94%) MS PowerPoint
4 1 (0.97%) MS Visio
Cloud Services
1 9 (8.74%) Office 365
2 1 (0.97%) Amazon AWS
Communications & Networking
1 37 (35.92%) TCP/IP
2 35 (33.98%) DNS
3 34 (33.01%) Internet
4 33 (32.04%) WAN
5 24 (23.30%) Firewall
6 21 (20.39%) SMTP
7 20 (19.42%) ADSL
8 15 (14.56%) DHCP
9 14 (13.59%) Wireless
10 13 (12.62%) LAN
11 2 (1.94%) HTTP
11 2 (1.94%) iSCSI
12 1 (0.97%) Ethernet
12 1 (0.97%) FTP
12 1 (0.97%) Network Security
12 1 (0.97%) OSPF
12 1 (0.97%) RIP
12 1 (0.97%) SAN
12 1 (0.97%) Unified Communications
12 1 (0.97%) VPN
Database & Business Intelligence
1 8 (7.77%) MySQL
2 3 (2.91%) SQL Server
2 3 (2.91%) SQL Server 2008
3 1 (0.97%) Big Data
3 1 (0.97%) Data Warehouse
3 1 (0.97%) Hadoop
3 1 (0.97%) OLAP
3 1 (0.97%) PostgreSQL
3 1 (0.97%) RDBMS
3 1 (0.97%) Relational Database
3 1 (0.97%) SQL Server 2005
Development Applications
1 1 (0.97%) JIRA
General
1 8 (7.77%) Finance
2 7 (6.80%) Retail
3 5 (4.85%) Telecoms
4 4 (3.88%) Legal
5 1 (0.97%) Advertising
5 1 (0.97%) Banking
5 1 (0.97%) Spanish Language
Libraries, Frameworks & Software Standards
1 2 (1.94%) Web Services
2 1 (0.97%) FIX Protocol
2 1 (0.97%) Middleware
Miscellaneous
1 24 (23.30%) Analytical Skills
2 18 (17.48%) iPhone
3 16 (15.53%) Blackberry
4 10 (9.71%) Management Information System
5 5 (4.85%) Driving Licence
6 3 (2.91%) Home Automation
6 3 (2.91%) Mobile App
6 3 (2.91%) Smart Meter
7 2 (1.94%) Enterprise Storage
7 2 (1.94%) PKI
7 2 (1.94%) Social Media
8 1 (0.97%) CCTV
8 1 (0.97%) Computer Science
8 1 (0.97%) Digital Media
8 1 (0.97%) Foreign Exchange (FX)
8 1 (0.97%) Mainframe
8 1 (0.97%) Mathematics
8 1 (0.97%) Smartcard
8 1 (0.97%) Statistics
8 1 (0.97%) Video Conferencing
Operating Systems
1 58 (56.31%) Windows
2 45 (43.69%) Linux
3 18 (17.48%) Android
4 14 (13.59%) Windows Server 2008
5 11 (10.68%) Windows 7
5 11 (10.68%) Windows XP
6 10 (9.71%) Apple iOS
6 10 (9.71%) Windows Server 2003
6 10 (9.71%) Windows Vista
7 9 (8.74%) AIX
8 8 (7.77%) Windows 8
9 5 (4.85%) Windows Server 2012
10 4 (3.88%) Windows 10
10 4 (3.88%) Windows Server
11 2 (1.94%) Unix
12 1 (0.97%) VMS
Processes & Methodologies
1 20 (19.42%) Email Filtering
1 20 (19.42%) Kalman Filter
1 20 (19.42%) Web Filtering
2 16 (15.53%) Mobile Device Management
3 10 (9.71%) Software Distribution
4 7 (6.80%) Service Delivery
5 4 (3.88%) CRM
6 3 (2.91%) Case Management
7 2 (1.94%) Business Intelligence
7 2 (1.94%) ITIL
7 2 (1.94%) Product Management
7 2 (1.94%) Project Management
8 1 (0.97%) Agile Software Development
8 1 (0.97%) Analytics
8 1 (0.97%) Business Continuity
8 1 (0.97%) Data Management
8 1 (0.97%) ETL
8 1 (0.97%) Identity Management
8 1 (0.97%) Network Management
8 1 (0.97%) Video Content Analysis
Programming Languages
1 9 (8.74%) Perl
2 3 (2.91%) PowerShell
3 2 (1.94%) Java
3 2 (1.94%) SQL
Qualifications
1 4 (3.88%) Degree
1 4 (3.88%) DV Cleared
1 4 (3.88%) SC Cleared
1 4 (3.88%) Security Cleared
2 2 (1.94%) ITIL Certification
2 2 (1.94%) Microsoft Certification
3 1 (0.97%) CCNA
3 1 (0.97%) CCNP
3 1 (0.97%) CCVP
3 1 (0.97%) Cisco Certification
3 1 (0.97%) DBS Check
3 1 (0.97%) MCITP
3 1 (0.97%) MCP
3 1 (0.97%) MCSE
Quality Assurance & Compliance
1 3 (2.91%) QA
2 2 (1.94%) SLA
System Software
1 35 (33.98%) Active Directory
2 10 (9.71%) VMware Infrastructure
3 5 (4.85%) Hyper-V
4 3 (2.91%) Virtual Servers
5 2 (1.94%) NFS
6 1 (0.97%) Virtual Machines
6 1 (0.97%) VirtualBox
6 1 (0.97%) VMware ESX
6 1 (0.97%) VMware ESXi
6 1 (0.97%) XenDesktop
Systems Management
1 6 (5.83%) SCCM
Vendors
1 22 (21.36%) Cisco
2 19 (18.45%) Microsoft
3 10 (9.71%) VMware
4 9 (8.74%) Oracle
5 7 (6.80%) Citrix
6 6 (5.83%) Salesforce.com
7 3 (2.91%) Aastra
7 3 (2.91%) Mitel
8 2 (1.94%) Apple
9 1 (0.97%) Atlassian
9 1 (0.97%) Cloudera
9 1 (0.97%) HP
9 1 (0.97%) MapR
9 1 (0.97%) Unisys
9 1 (0.97%) Veeam
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