The table below looks at the statistics for the Customer Support Engineer role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Customer Support Engineer in their job title over the 3 months to 28 November 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
28 Nov 2014
Same period 2013 Same period 2012
Customer Support Engineer
Rank 864 862 869
Rank change year-on-year
-2 +7
Permanent jobs requiring a Customer Support Engineer 47 32 28
As % of all permanent IT jobs located in the UK 0.041% 0.029% 0.024%
As % of the Job Titles category 0.043% 0.030% 0.026%
Number of salaries quoted 32 31 24
Average salary £23,750 £27,500 £37,500
Average salary % change year-on-year
-13.63% -26.66%
90% offered a salary of more than £18,200 £16,500 £22,500
10% offered a salary of more than £35,750 £34,000 £42,900
UK excluding London average salary £24,000 £34,000 £23,000
% change year-on-year
-29.41% +47.82%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
109010 105147 109704
As % of all permanent IT jobs located in the UK 94.64% 94.71% 95.35%
Number of salaries quoted 90448 86287 94223
Average salary £45,000 £44,000 £42,500
Average salary % change year-on-year
+2.27% +3.52%
90% offered a salary of more than £26,448 £26,500 £26,450
10% offered a salary of more than £70,000 £65,000 £70,000
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

Customer Support Engineer
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing Customer Support Engineer in the job title within the UK as a proportion of the total demand within the Job Titles category.

Customer Support Engineer Jobs Demand Trend in the UK

Customer Support Engineer
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Customer Support Engineer within the UK.

Customer Support Engineer Salary Trend in the UK

Customer Support Engineer
Salary Histogram

This chart provides a salary histogram for IT jobs citing Customer Support Engineer over the 3 months to 28 November 2014 within the UK.

Customer Support Engineer Salary Histogram in the UK

Customer Support Engineer
Top 20 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Customer Support Engineer within the UK over the 3 months to 28 November 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -38 36 £24,000 -12.72%
London +20 16 £22,000 -12.00%
South East +2 16 £24,000 -30.43%
Surrey +2 14 £24,000 -43.52%
Scotland +7 10 £12,250 - 2
Aberdeen - 10 £12,250 - 1
City of London - 4 £45,000 -
Wembley - 3 £22,000 -
Berkshire - 2 - -
Reading - 2 - -
Rochdale - 2 £16,500 -
Manchester - 2 £16,500 -
North West - 2 £16,500 -
South Yorkshire -23 1 £21,000 -16.00%
Yorkshire -43 1 £21,000 +9.80%
South West - 1 £20,000 -
Poole - 1 £20,000 -
Barnsley - 1 £21,000 -
Enfield - 1 £22,000 -
Dorset - 1 £20,000 -

Customer Support Engineer
Top 30 Related IT Skills

For the 6 months to 28 November 2014, IT jobs within the UK that cited Customer Support Engineer in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Customer Support Engineer in their job title.

1 79 (66.39%) Windows
2 48 (40.34%) Windows Server 2008
3 42 (35.29%) Linux
4 41 (34.45%) Windows XP
5 36 (30.25%) Computer Science
6 34 (28.57%) Analytical Skills
7 33 (27.73%) Microsoft
7 33 (27.73%) MS Office
8 32 (26.89%) Wireless
9 31 (26.05%) Internet
9 31 (26.05%) Active Directory
10 30 (25.21%) MS Exchange
10 30 (25.21%) Management Information System
10 30 (25.21%) Degree
11 28 (23.53%) Windows Vista
11 28 (23.53%) Exchange Server 2003
11 28 (23.53%) Exchange Server 2007
11 28 (23.53%) Apple iOS
11 28 (23.53%) Exchange Server 2010
11 28 (23.53%) Software Distribution
11 28 (23.53%) Windows Server 2003
11 28 (23.53%) SQL
12 27 (22.69%) DNS
13 24 (20.17%) VMware
14 23 (19.33%) UNIX
15 22 (18.49%) SLA
16 19 (15.97%) MS Excel
17 18 (15.13%) Java
17 18 (15.13%) TCP/IP
18 17 (14.29%) Service Delivery

Customer Support Engineer
Top Related IT Skills by Category

For the 6 months to 28 November 2014, IT jobs within the UK that cited Customer Support Engineer in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Customer Support Engineer in their job title. Up to 20 skills are shown per category.

Application Platforms
1 30 (25.21%) MS Exchange
2 28 (23.53%) Exchange Server 2003
2 28 (23.53%) Exchange Server 2007
2 28 (23.53%) Exchange Server 2010
3 13 (10.92%) Apache
4 10 (8.40%) Node.js
5 3 (2.52%) IIS
5 3 (2.52%) SAS
Applications
1 33 (27.73%) MS Office
2 19 (15.97%) MS Excel
3 2 (1.68%) Adobe After Effects
3 2 (1.68%) MS PowerPoint
3 2 (1.68%) Final Cut Pro
3 2 (1.68%) Photoshop
Cloud Services
1 9 (7.56%) Joyent
2 2 (1.68%) Microsoft Azure
3 1 (0.84%) SaaS
Communications & Networking
1 32 (26.89%) Wireless
2 31 (26.05%) Internet
3 27 (22.69%) DNS
4 18 (15.13%) TCP/IP
5 16 (13.45%) SSH
6 14 (11.76%) SSL
7 13 (10.92%) NAS
8 12 (10.08%) VoIP
9 11 (9.24%) SAN
10 10 (8.40%) tcpdump
10 10 (8.40%) Ethereal
10 10 (8.40%) Wireshark
11 6 (5.04%) Wi-Fi
11 6 (5.04%) Ethernet
12 5 (4.20%) HTTP
13 4 (3.36%) SNMP
14 3 (2.52%) Firewall
14 3 (2.52%) Network Security
14 3 (2.52%) iSCSI
15 2 (1.68%) VLAN
Database & Business Intelligence
1 16 (13.45%) MySQL
1 16 (13.45%) PostgreSQL
2 10 (8.40%) Hadoop
2 10 (8.40%) MongoDB
2 10 (8.40%) Riak
3 6 (5.04%) Big Data
4 4 (3.36%) SQL Server
5 2 (1.68%) Oracle Database
5 2 (1.68%) Relational Database
6 1 (0.84%) SQL Server 2005
Development Applications
1 2 (1.68%) Toad
General
1 8 (6.72%) Retail
1 8 (6.72%) German Language
2 5 (4.20%) French Language
3 4 (3.36%) Telecoms
3 4 (3.36%) Manufacturing
4 3 (2.52%) Spanish Language
5 2 (1.68%) Military
6 1 (0.84%) Banking
6 1 (0.84%) Finance
Libraries, Frameworks & Software Standards
1 5 (4.20%) Flash
2 4 (3.36%) XML
3 3 (2.52%) Web Services
3 3 (2.52%) OpenGL
3 3 (2.52%) OpenGL ES
4 2 (1.68%) JCE
5 1 (0.84%) HTML
5 1 (0.84%) SOAP
Miscellaneous
1 36 (30.25%) Computer Science
2 34 (28.57%) Analytical Skills
3 30 (25.21%) Management Information System
4 9 (7.56%) Replication
5 6 (5.04%) Device Driver
6 5 (4.20%) Mathematics
7 3 (2.52%) Embedded Systems
8 2 (1.68%) Enterprise Software
8 2 (1.68%) Physics
8 2 (1.68%) PKI
8 2 (1.68%) Blackberry
Operating Systems
1 79 (66.39%) Windows
2 48 (40.34%) Windows Server 2008
3 42 (35.29%) Linux
4 41 (34.45%) Windows XP
5 28 (23.53%) Windows Server 2003
5 28 (23.53%) Apple iOS
5 28 (23.53%) Windows Vista
6 23 (19.33%) UNIX
7 17 (14.29%) Windows Server 2012
8 15 (12.61%) Solaris
9 8 (6.72%) Windows 7
10 6 (5.04%) Fedora
10 6 (5.04%) CentOS
11 4 (3.36%) Windows 8
12 3 (2.52%) Ubuntu
12 3 (2.52%) Android
12 3 (2.52%) Debian
13 2 (1.68%) Mac OS X
13 2 (1.68%) AIX
13 2 (1.68%) HPUX
Processes & Methodologies
1 28 (23.53%) Software Distribution
2 17 (14.29%) Service Delivery
3 7 (5.88%) Mentoring
4 6 (5.04%) Network Architecture
4 6 (5.04%) Video Analytics
4 6 (5.04%) Analytics
5 3 (2.52%) Line Management
5 3 (2.52%) Load Balancing
5 3 (2.52%) Resource Management
6 2 (1.68%) Time Management
6 2 (1.68%) Data Protection
6 2 (1.68%) ITIL
6 2 (1.68%) CRM
7 1 (0.84%) E-Commerce
7 1 (0.84%) Service Management
7 1 (0.84%) PRINCE2
7 1 (0.84%) Validation
7 1 (0.84%) Data Management
7 1 (0.84%) Network Design
7 1 (0.84%) Logistics
Programming Languages
1 28 (23.53%) SQL
2 18 (15.13%) Java
3 10 (8.40%) Ruby
3 10 (8.40%) PHP
4 8 (6.72%) Python
5 6 (5.04%) Shell Script
5 6 (5.04%) AWK
5 6 (5.04%) Perl
5 6 (5.04%) Korn
5 6 (5.04%) Bourne shell
5 6 (5.04%) Bash Shell
5 6 (5.04%) sed
6 5 (4.20%) C
6 5 (4.20%) C++
7 2 (1.68%) PL/SQL
8 1 (0.84%) JavaScript
Qualifications
1 30 (25.21%) Degree
2 3 (2.52%) MCP
2 3 (2.52%) Postgraduate
2 3 (2.52%) RHCSA
3 2 (1.68%) MCSE
3 2 (1.68%) MCSA
3 2 (1.68%) Microsoft Certification
3 2 (1.68%) SC Cleared
3 2 (1.68%) Security Cleared
3 2 (1.68%) MCTS
3 2 (1.68%) MCITP
4 1 (0.84%) CIPD
4 1 (0.84%) CIMA
Quality Assurance & Compliance
1 22 (18.49%) SLA
System Software
1 31 (26.05%) Active Directory
2 13 (10.92%) VMware Infrastructure
3 10 (8.40%) KVM
3 10 (8.40%) NFS
3 10 (8.40%) Xen
4 3 (2.52%) VMware ESX
Systems Management
1 10 (8.40%) Nagios
1 10 (8.40%) ZABBIX
1 10 (8.40%) Munin
2 6 (5.04%) YUM
3 3 (2.52%) FortiGate
3 3 (2.52%) NetBackup
4 2 (1.68%) Backup Exec
4 2 (1.68%) SCCM
4 2 (1.68%) Norton AntiVirus
Vendors
1 33 (27.73%) Microsoft
2 24 (20.17%) VMware
3 9 (7.56%) Red Hat
4 8 (6.72%) Apple
4 8 (6.72%) Oracle
5 7 (5.88%) Citrix
6 6 (5.04%) IBM
6 6 (5.04%) CA
7 4 (3.36%) Blue Coat
7 4 (3.36%) WatchGuard
7 4 (3.36%) SonicWALL
7 4 (3.36%) EMC
7 4 (3.36%) Websense
7 4 (3.36%) Clearswift
7 4 (3.36%) F5
8 3 (2.52%) Fortinet
8 3 (2.52%) Nokia
8 3 (2.52%) Veritas
8 3 (2.52%) CheckPoint
8 3 (2.52%) Salesforce.com
Livingston, West Lothian
GE Energy Management
Salary: Competitive salary
Posted: 21 days ago
Aberdeen, Aberdeenshire
RM Education
Salary: £20000 - £24000 per annum + + £800 bonus
Posted: 27 days ago