The statistics below represent IT jobs advertised across the UK that had Customer Support Engineer featuring in the job title. Included is a guide to the salaries offered over the 3 months to 24 June 2016 with a comparison to same period over 2 years.

3 months to
24 Jun 2016
Same period 2015 Same period 2014
Customer Support Engineer
Rank 845 917 925
Rank change year-on-year
+72 +8
Permanent jobs requiring a Customer Support Engineer 70 47 69
As % of all permanent IT jobs located in the UK 0.071% 0.042% 0.057%
As % of the Job Titles category 0.074% 0.044% 0.059%
Number of salaries quoted 70 26 55
Median salary £27,500 £32,500 £31,000
Median salary % change year-on-year
-15.38% +4.83%
90% offered a salary of more than £22,000 £18,500 £22,000
10% offered a salary of more than £42,500 £39,500 £50,000
UK excluding London median salary £28,500 £32,500 £30,750
% change year-on-year
-12.30% +5.69%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
94902 107027 117104
As % of all permanent IT jobs located in the UK 96.39% 96.50% 96.50%
Number of salaries quoted 79965 88250 95827
Median salary £47,000 £45,000 £45,000
Median salary % change year-on-year
+4.44% -
90% offered a salary of more than £27,500 £26,500 £27,000
10% offered a salary of more than £70,000 £70,000 £70,000
UK excluding London median salary £41,500 £40,000 £40,000
% change year-on-year
+3.75% -

Customer Support Engineer
Jobs Demand Trend

The demand trend of job ads that featured Customer Support Engineer in the job title.

Customer Support Engineer Jobs Demand Trend in the UK

Customer Support Engineer
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Customer Support Engineer within the UK.

Customer Support Engineer Salary Trend in the UK

Customer Support Engineer
Salary Histogram

This chart provides a salary histogram for IT jobs citing Customer Support Engineer over the 3 months to 24 June 2016 within the UK.

Customer Support Engineer Salary Histogram in the UK

Customer Support Engineer
Top 30 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Customer Support Engineer within the UK over the 3 months to 24 June 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +82 67 £27,500 -15.38% 4
South East +47 27 £28,500 -18.57% 2
London +42 22 £25,000 -23.07%
South West +24 10 £24,500 +22.50% 1
Gloucestershire - 9 £24,500 -
Oxfordshire -18 8 £28,500 -27.84%
Abingdon - 8 £28,500 -
West Sussex - 7 £22,000 -
East of England +38 5 £30,000 -7.69% 1
Berkshire - 5 £37,500 - 1
Buckinghamshire - 4 £32,750 - 1
Cambridgeshire - 4 £29,250 -
Bellshill - 3 £28,500 -
North Lanarkshire - 3 £28,500 -
Scotland - 3 £28,500 -
Cambridge - 3 £28,500 -
City of London +56 2 £33,750 -
Hampshire -5 2 £38,750 +61.45%
High Wycombe - 2 £42,500 - 1
Bracknell - 2 £45,000 - 1
East Midlands - 2 £33,750 -
Wiltshire - 1 £22,500 -
Hertfordshire - 1 £35,000 - 1
Maidenhead - 1 £37,500 -
Slough - 1 £45,000 -
Wokingham - 1 £22,500 -
Brighton - 1 £30,000 -
Farnborough - 1 £42,500 -
Nottingham - 1 £25,000 -
East Sussex - 1 £30,000 -

Customer Support Engineer Skill Set
Top 30 Related IT Skills

For the 6 months to 24 June 2016, Customer Support Engineer job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring Customer Support Engineer in the job title.

1 75 (54.35%) Windows
2 51 (36.96%) Active Directory
3 44 (31.88%) TCP/IP
3 44 (31.88%) Analytical Skills
4 42 (30.43%) Degree
4 42 (30.43%) Linux
5 35 (25.36%) Microsoft
6 33 (23.91%) DNS
7 31 (22.46%) WAN
8 27 (19.57%) Salesforce.com
8 27 (19.57%) Firewall
9 25 (18.12%) Case Management
10 24 (17.39%) Internet
11 23 (16.67%) Windows 7
12 22 (15.94%) DHCP
12 22 (15.94%) SQL Server
13 20 (14.49%) LAN
13 20 (14.49%) Windows Server 2008
13 20 (14.49%) Android
14 19 (13.77%) iPhone
14 19 (13.77%) Wireless
14 19 (13.77%) VMware
15 18 (13.04%) Cisco
16 17 (12.32%) Mobile Device Management
16 17 (12.32%) VMware Infrastructure
16 17 (12.32%) MS Exchange
16 17 (12.32%) LDAP
16 17 (12.32%) Blackberry
17 16 (11.59%) SQL Server 2008
17 16 (11.59%) Mobile App

Customer Support Engineer Skill Set
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 17 (12.32%) MS Exchange
2 13 (9.42%) Exchange Server 2010
3 12 (8.70%) Exchange Server 2003
3 12 (8.70%) Exchange Server 2007
4 5 (3.62%) IIS
5 1 (0.72%) Apache
5 1 (0.72%) Confluence
5 1 (0.72%) Skype for Business
5 1 (0.72%) Tomcat
5 1 (0.72%) WebLogic
5 1 (0.72%) WebSphere
Applications
1 13 (9.42%) MS Office
2 7 (5.07%) MS Excel
3 2 (1.45%) Adobe After Effects
3 2 (1.45%) Final Cut Pro
3 2 (1.45%) Maya
3 2 (1.45%) MODO
3 2 (1.45%) Photoshop
Business Applications
1 2 (1.45%) Salesforce.com CRM
Cloud Services
1 3 (2.17%) SaaS
2 2 (1.45%) Office 365
3 1 (0.72%) Amazon AWS
Communications & Networking
1 44 (31.88%) TCP/IP
2 33 (23.91%) DNS
3 31 (22.46%) WAN
4 27 (19.57%) Firewall
5 24 (17.39%) Internet
6 22 (15.94%) DHCP
7 20 (14.49%) LAN
8 19 (13.77%) Wireless
9 17 (12.32%) LDAP
10 12 (8.70%) SMTP
11 11 (7.97%) ADSL
12 9 (6.52%) iSCSI
13 5 (3.62%) SAN
14 3 (2.17%) HTTP
14 3 (2.17%) SMS
15 1 (0.72%) Ethernet
15 1 (0.72%) FTP
15 1 (0.72%) RIP
15 1 (0.72%) VoIP
15 1 (0.72%) VPN
Database & Business Intelligence
1 22 (15.94%) SQL Server
2 16 (11.59%) SQL Server 2008
3 14 (10.14%) SQL Server 2005
4 3 (2.17%) MySQL
5 1 (0.72%) Big Data
5 1 (0.72%) Data Warehouse
5 1 (0.72%) Hadoop
5 1 (0.72%) OLAP
5 1 (0.72%) Oracle Database
5 1 (0.72%) PostgreSQL
5 1 (0.72%) SQL Server 2012
5 1 (0.72%) SQL Server 2014
Development Applications
1 2 (1.45%) Bugzilla
1 2 (1.45%) JIRA
General
1 8 (5.80%) Telecoms
2 4 (2.90%) Finance
3 3 (2.17%) Retail
4 2 (1.45%) Back Office
4 2 (1.45%) Games
4 2 (1.45%) Legal
4 2 (1.45%) Spanish Language
5 1 (0.72%) Advertising
Libraries, Frameworks & Software Standards
1 14 (10.14%) Middleware
2 3 (2.17%) Web Services
3 2 (1.45%) .NET
3 2 (1.45%) ASP.NET
3 2 (1.45%) CGI
3 2 (1.45%) HTML
3 2 (1.45%) XML
4 1 (0.72%) Boost C++ Libraries
4 1 (0.72%) FIX Protocol
Miscellaneous
1 44 (31.88%) Analytical Skills
2 19 (13.77%) iPhone
3 17 (12.32%) Blackberry
4 16 (11.59%) Mobile App
5 15 (10.87%) PKI
6 14 (10.14%) Management Information System
6 14 (10.14%) Smartcard
7 13 (9.42%) Mathematics
8 8 (5.80%) Enterprise Storage
9 5 (3.62%) Driving Licence
10 4 (2.90%) Computer Science
11 3 (2.17%) NHS
11 3 (2.17%) Physics
12 2 (1.45%) Home Automation
12 2 (1.45%) Mainframe
12 2 (1.45%) Smart Meter
12 2 (1.45%) Social Media
12 2 (1.45%) Statistics
13 1 (0.72%) Enterprise Software
13 1 (0.72%) Video Conferencing
Operating Systems
1 75 (54.35%) Windows
2 42 (30.43%) Linux
3 23 (16.67%) Windows 7
4 20 (14.49%) Android
4 20 (14.49%) Windows Server 2008
5 13 (9.42%) Windows XP
6 12 (8.70%) Apple iOS
6 12 (8.70%) Windows Server
6 12 (8.70%) Windows Server 2003
6 12 (8.70%) Windows Vista
7 10 (7.25%) AIX
8 7 (5.07%) Windows 8
8 7 (5.07%) Windows Server 2012
9 4 (2.90%) Unix
10 2 (1.45%) Mac OS X
10 2 (1.45%) Windows 10
11 1 (0.72%) HPUX
Processes & Methodologies
1 25 (18.12%) Case Management
2 17 (12.32%) Mobile Device Management
3 15 (10.87%) Mentoring
4 14 (10.14%) Cybersecurity
4 14 (10.14%) Process Improvement
5 12 (8.70%) Software Distribution
6 11 (7.97%) Email Filtering
6 11 (7.97%) Kalman Filter
6 11 (7.97%) Web Filtering
7 10 (7.25%) Network Management
8 9 (6.52%) Business Intelligence
9 8 (5.80%) Service Delivery
10 6 (4.35%) CRM
11 4 (2.90%) Fault Management
11 4 (2.90%) ITIL
12 3 (2.17%) Data Analysis
13 2 (1.45%) Data Management
13 2 (1.45%) Product Management
13 2 (1.45%) Regression Testing
13 2 (1.45%) Software Testing
Programming Languages
1 10 (7.25%) Perl
1 10 (7.25%) SQL
2 4 (2.90%) C
3 3 (2.17%) Python
4 2 (1.45%) C++
4 2 (1.45%) Java
4 2 (1.45%) PHP
Qualifications
1 42 (30.43%) Degree
2 8 (5.80%) SC Cleared
2 8 (5.80%) Security Cleared
3 5 (3.62%) CCNA
3 5 (3.62%) CCNP
3 5 (3.62%) Cisco Certification
4 4 (2.90%) DV Cleared
5 3 (2.17%) ITIL Certification
6 2 (1.45%) Microsoft Certification
7 1 (0.72%) CCVP
7 1 (0.72%) DBS Check
7 1 (0.72%) MCITP
7 1 (0.72%) MCP
7 1 (0.72%) MCSE
Quality Assurance & Compliance
1 11 (7.97%) QA
2 7 (5.07%) SLA
System Software
1 51 (36.96%) Active Directory
2 17 (12.32%) VMware Infrastructure
3 14 (10.14%) Virtual Machines
4 9 (6.52%) NFS
5 2 (1.45%) VMware ESXi
5 2 (1.45%) XenDesktop
6 1 (0.72%) Hyper-V
Systems Management
1 3 (2.17%) SCCM
2 1 (0.72%) Symantec Enterprise Vault
Vendors
1 35 (25.36%) Microsoft
2 27 (19.57%) Salesforce.com
3 19 (13.77%) VMware
4 18 (13.04%) Cisco
5 13 (9.42%) Oracle
6 8 (5.80%) Citrix
7 5 (3.62%) Apple
8 4 (2.90%) Juniper
8 4 (2.90%) Nortel
9 3 (2.17%) Aastra
9 3 (2.17%) HP
9 3 (2.17%) Mitel
10 2 (1.45%) Adobe
10 2 (1.45%) Autodesk
10 2 (1.45%) Veeam
10 2 (1.45%) Virgin Media
11 1 (0.72%) Atlassian
11 1 (0.72%) MapR
11 1 (0.72%) Sun
11 1 (0.72%) Symantec
Hatfield, Hertfordshire
Davanti Solutions
Salary: Unspecified
Posted: 3 days ago
Bracknell, Berkshire
Nationwide People Ltd
Salary: £45000 - £54000 Per Annum + bonus + benefits
Posted: 4 days ago
Bristol, Avon
RM plc
Salary: £19000 - £23000 per annum + Bonus and benefits
Posted: 23 days ago
High Wycombe
Real Staffing
Salary: £40000 - £45000 per annum + competitive benefits package
Posted: 22 days ago