The table below looks at the statistics for the Customer Support Engineer role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Customer Support Engineer in their job title over the 3 months to 8 February 2016 with a comparison to the same period in the previous 2 years.

Location
3 months to
8 Feb 2016
Same period 2015 Same period 2014
Customer Support Engineer
Rank 894 912 892
Rank change year-on-year
+18 -20
Permanent jobs requiring a Customer Support Engineer 40 38 43
As % of all permanent IT jobs located in the UK 0.039% 0.036% 0.042%
As % of the Job Titles category 0.041% 0.037% 0.043%
Number of salaries quoted 36 30 42
Average salary £32,500 £22,000 £28,750
Average salary % change year-on-year
+47.72% -23.47%
90% offered a salary of more than £21,250 £22,000 £22,000
10% offered a salary of more than £45,000 £28,650 £35,500
UK excluding London average salary £32,500 £24,000 £32,500
% change year-on-year
+35.41% -26.15%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
97472 102743 99324
As % of all permanent IT jobs located in the UK 96.12% 96.45% 96.27%
Number of salaries quoted 81850 85177 79938
Average salary £45,000 £45,000 £45,000
90% offered a salary of more than £27,500 £26,500 £27,000
10% offered a salary of more than £70,000 £70,000 £70,000
UK excluding London average salary £42,000 £40,000 £40,000
% change year-on-year
+5.00% -

Customer Support Engineer
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing Customer Support Engineer in the job title within the UK as a proportion of the total demand within the Job Titles category.

Customer Support Engineer Jobs Demand Trend in the UK

Customer Support Engineer
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Customer Support Engineer within the UK.

Customer Support Engineer Salary Trend in the UK

Customer Support Engineer
Salary Histogram

This chart provides a salary histogram for IT jobs citing Customer Support Engineer over the 3 months to 8 February 2016 within the UK.

Customer Support Engineer Salary Histogram in the UK

Customer Support Engineer
Top 26 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Customer Support Engineer within the UK over the 3 months to 8 February 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +5 35 £32,500 +42.85% 5
London +4 15 £32,500 +47.72%
South East +18 11 £32,500 +35.41% 2
Berkshire +9 9 £32,500 - 2
Bracknell - 4 £41,250 - 1
East Midlands - 4 £42,500 -
North West +19 2 £35,000 +112.12%
Reading +2 2 £21,000 -
Watford - 2 £22,000 -
West Wales - 2 £18,500 -
East of England - 2 £22,000 - 1
Swansea - 2 £18,500 -
Hertfordshire - 2 £22,000 - 1
Wales - 2 £18,500 -
Surrey +8 1 £25,000 +4.16%
Scotland -2 1 - -
Hampshire - 1 £52,500 -
Farnborough - 1 £52,500 -
Woking - 1 £25,000 -
Leeds - 1 £26,000 - 1
West Yorkshire - 1 £26,000 - 1
Cumbria - 1 £30,000 -
Merseyside - 1 £40,000 -
Glasgow - 1 - -
Croydon - 1 £21,500 -
Yorkshire - 1 £26,000 - 2

Customer Support Engineer
Top 30 Related IT Skills

For the 6 months to 8 February 2016, IT jobs within the UK that cited Customer Support Engineer in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Customer Support Engineer in their job title.

1 30 (48.39%) Windows
1 30 (48.39%) Active Directory
2 27 (43.55%) Microsoft
3 25 (40.32%) Analytical Skills
4 21 (33.87%) Degree
5 18 (29.03%) SLA
5 18 (29.03%) SQL
6 16 (25.81%) MS Exchange
7 15 (24.19%) SQL Server
7 15 (24.19%) Windows Server 2003
8 14 (22.58%) Internet
8 14 (22.58%) Windows Server 2008
9 12 (19.35%) Wireless
9 12 (19.35%) CCNA
9 12 (19.35%) Cisco Certification
10 11 (17.74%) MS Office
10 11 (17.74%) Firewall
10 11 (17.74%) Management Information System
10 11 (17.74%) Exchange Server 2010
10 11 (17.74%) SQL Server 2008
10 11 (17.74%) Exchange Server 2007
11 10 (16.13%) Windows Vista
11 10 (16.13%) Exchange Server 2003
11 10 (16.13%) Windows 7
11 10 (16.13%) Software Distribution
11 10 (16.13%) Apple iOS
11 10 (16.13%) Windows XP
12 9 (14.52%) Mentoring
13 8 (12.90%) Windows Server
13 8 (12.90%) Case Management

Customer Support Engineer
Top Related IT Skills by Category

For the 6 months to 8 February 2016, IT jobs within the UK that cited Customer Support Engineer in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Customer Support Engineer in their job title. Up to 20 skills are shown per category.

Application Platforms
1 16 (25.81%) MS Exchange
2 11 (17.74%) Exchange Server 2007
2 11 (17.74%) Exchange Server 2010
3 10 (16.13%) Exchange Server 2003
4 5 (8.06%) TWiki
5 2 (3.23%) IIS
6 1 (1.61%) Confluence
Applications
1 11 (17.74%) MS Office
2 7 (11.29%) MS Excel
3 4 (6.45%) MS PowerPoint
Cloud Services
1 5 (8.06%) Microsoft Azure
2 1 (1.61%) SaaS
Communications & Networking
1 14 (22.58%) Internet
2 12 (19.35%) Wireless
3 11 (17.74%) Firewall
4 8 (12.90%) LDAP
5 7 (11.29%) TCP/IP
6 6 (9.68%) LAN
6 6 (9.68%) WAN
7 5 (8.06%) Remote Desktop
7 5 (8.06%) VPN
8 4 (6.45%) HTTP
9 3 (4.84%) 4G
9 3 (4.84%) DHCP
10 2 (3.23%) ATM
10 2 (3.23%) DNS
10 2 (3.23%) Frame Relay
10 2 (3.23%) Intranet
10 2 (3.23%) SAN
11 1 (1.61%) 2G
11 1 (1.61%) MD110
11 1 (1.61%) SMTP
Database & Business Intelligence
1 15 (24.19%) SQL Server
2 11 (17.74%) SQL Server 2008
3 6 (9.68%) SQL Server 2005
4 5 (8.06%) Azure SQL Database
4 5 (8.06%) SQL Server Integration Services
5 1 (1.61%) MySQL
5 1 (1.61%) Oracle Database
5 1 (1.61%) PostgreSQL
Development Applications
1 3 (4.84%) SQL Server Management Studio (SSMS)
2 1 (1.61%) JIRA
General
1 8 (12.90%) Telecoms
2 2 (3.23%) Back Office
3 1 (1.61%) Marketing
3 1 (1.61%) Retail
Libraries, Frameworks & Software Standards
1 7 (11.29%) .NET
1 7 (11.29%) XML
2 6 (9.68%) ASP.NET
2 6 (9.68%) Middleware
3 2 (3.23%) CGI
3 2 (3.23%) HTML
4 1 (1.61%) Web Services
Miscellaneous
1 25 (40.32%) Analytical Skills
2 11 (17.74%) Management Information System
3 7 (11.29%) Computer Science
4 6 (9.68%) Mobile App
4 6 (9.68%) PKI
4 6 (9.68%) Smartcard
5 5 (8.06%) Replication
6 3 (4.84%) Blackberry
6 3 (4.84%) Driving Licence
6 3 (4.84%) Mathematics
7 1 (1.61%) Chemistry
7 1 (1.61%) Enterprise Software
7 1 (1.61%) IVR
7 1 (1.61%) Physics
7 1 (1.61%) Social Media
Operating Systems
1 30 (48.39%) Windows
2 15 (24.19%) Windows Server 2003
3 14 (22.58%) Windows Server 2008
4 10 (16.13%) Apple iOS
4 10 (16.13%) Windows 7
4 10 (16.13%) Windows Vista
4 10 (16.13%) Windows XP
5 8 (12.90%) Windows Server
6 3 (4.84%) Linux
6 3 (4.84%) Windows 8
6 3 (4.84%) Windows Server 2012
7 2 (3.23%) Unix
8 1 (1.61%) Android
Processes & Methodologies
1 10 (16.13%) Software Distribution
2 9 (14.52%) Mentoring
3 8 (12.90%) Case Management
4 7 (11.29%) Regression Testing
4 7 (11.29%) Software Testing
5 6 (9.68%) Cybersecurity
5 6 (9.68%) Fault Management
5 6 (9.68%) Process Improvement
5 6 (9.68%) Software Engineering
6 5 (8.06%) Data Migration
6 5 (8.06%) Migration
6 5 (8.06%) Project Management
6 5 (8.06%) Time Management
7 4 (6.45%) ITIL
7 4 (6.45%) Network Management
8 3 (4.84%) Infrastructure Management
8 3 (4.84%) Service Delivery
9 2 (3.23%) Data Management
10 1 (1.61%) Information Security
10 1 (1.61%) SIEM
Programming Languages
1 18 (29.03%) SQL
2 6 (9.68%) C#
3 5 (8.06%) PowerShell
3 5 (8.06%) Shell Script
3 5 (8.06%) T-SQL
4 4 (6.45%) C
4 4 (6.45%) PHP
5 2 (3.23%) JavaScript
5 2 (3.23%) Python
6 1 (1.61%) Perl
Qualifications
1 21 (33.87%) Degree
2 12 (19.35%) CCNA
2 12 (19.35%) Cisco Certification
3 6 (9.68%) CCNP
3 6 (9.68%) Microsoft Certification
4 5 (8.06%) CCDP
4 5 (8.06%) MCP
4 5 (8.06%) MCSE
5 4 (6.45%) SC Cleared
5 4 (6.45%) Security Cleared
6 2 (3.23%) DBS Check
Quality Assurance & Compliance
1 18 (29.03%) SLA
2 6 (9.68%) QA
3 5 (8.06%) Data Quality
System Software
1 30 (48.39%) Active Directory
2 5 (8.06%) VirtualBox
3 2 (3.23%) VMware Infrastructure
Systems Management
1 2 (3.23%) SCCM
2 1 (1.61%) SCOM
Vendors
1 27 (43.55%) Microsoft
2 8 (12.90%) Oracle
3 7 (11.29%) Cisco
4 6 (9.68%) Juniper
4 6 (9.68%) Nortel
4 6 (9.68%) Salesforce.com
5 4 (6.45%) Citrix
5 4 (6.45%) VMware
6 3 (4.84%) Apple
7 1 (1.61%) Aastra
7 1 (1.61%) Aerohive Networks
7 1 (1.61%) Facebook
7 1 (1.61%) Mitel
7 1 (1.61%) SonicWALL
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Salary: From £23,000 to £25,000 per annum
Posted: 4 days ago
Bracknell, Berkshire
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Salary: From £25,000 to £40,000 per annum + benefits
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Salary: £30000 - £35000 per annum + Excellent benefits
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Salary: £25000 - £30000 per annum + Bonus & Benefits
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Wokingham, Berkshire
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