Customer-Centric Approach Jobs

Customer-Centric Approach
UK

The following table provides summary statistics for permanent job vacancies with a requirement for Customer-Centric Approach skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Customer-Centric Approach over the 6 months to 25 April 2024 with a comparison to the same period in the previous 2 years.

6 months to
25 Apr 2024
Same period 2023 Same period 2022
Rank 729 805 976
Rank change year-on-year +76 +171 -154
Permanent jobs citing Customer-Centric Approach 165 185 220
As % of all permanent jobs advertised in the UK 0.17% 0.18% 0.14%
As % of the Processes & Methodologies category 0.20% 0.18% 0.15%
Number of salaries quoted 126 162 165
10th Percentile £24,625 £41,131 £39,090
25th Percentile £31,313 £67,500 £55,000
Median annual salary (50th Percentile) £45,000 £70,600 £80,000
Median % change year-on-year -36.26% -11.75% +39.13%
75th Percentile £86,875 - £85,000
90th Percentile £93,750 £72,500 -
UK excluding London median annual salary £42,500 £70,600 £80,000
% change year-on-year -39.80% -11.75% +100.00%

All Process and Methodology Skills
UK

Customer-Centric Approach is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 84,476 100,576 147,122
As % of all permanent jobs advertised in the UK 86.05% 95.63% 95.59%
Number of salaries quoted 59,789 58,947 82,930
10th Percentile £29,000 £34,000 £33,476
25th Percentile £40,000 £45,000 £43,750
Median annual salary (50th Percentile) £55,000 £61,700 £60,000
Median % change year-on-year -10.86% +2.83% +9.09%
75th Percentile £72,500 £82,500 £80,000
90th Percentile £92,500 £100,000 £96,250
UK excluding London median annual salary £50,000 £55,000 £52,500
% change year-on-year -9.09% +4.76% +9.38%

Customer-Centric Approach
Job Vacancy Trend

Job postings citing Customer-Centric Approach as a proportion of all IT jobs advertised.

Job vacancy trend for Customer-Centric Approach in the UK

Customer-Centric Approach
Salary Trend

3-month moving average salary quoted in jobs citing Customer-Centric Approach.

Salary trend for Customer-Centric Approach in the UK

Customer-Centric Approach
Salary Histogram

Salary distribution for jobs citing Customer-Centric Approach over the 6 months to 25 April 2024.

Salary histogram for Customer-Centric Approach in the UK

Customer-Centric Approach
Top 16 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Customer-Centric Approach within the UK over the 6 months to 25 April 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +112 155 £45,000 -36.26% 73
UK excluding London -13 123 £42,500 -39.80% 53
Work from Home +27 71 £56,500 -19.97% 38
London +147 42 £86,000 +21.81% 23
South East +42 40 £43,750 -38.03% 12
North of England +17 34 £41,250 -41.57% 14
Midlands +3 18 £36,250 -48.65% 11
North West -4 16 £45,000 -36.26% 8
Yorkshire +86 14 £45,250 -35.91% 5
South West -24 11 £88,411 +25.23% 5
East of England +24 10 £27,000 -61.76% 4
East Midlands -12 10 £26,500 -62.46% 7
West Midlands +11 8 £67,500 -4.39% 4
Wales +4 5 £22,000 -68.84%
Scotland -62 5 £55,000 -22.10% 4
North East -7 4 £35,000 -50.42% 1

Customer-Centric Approach
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (1.82%) SharePoint
2 2 (1.21%) IIS
2 2 (1.21%) Microsoft Exchange
2 2 (1.21%) Tomcat
Applications
1 12 (7.27%) Microsoft Excel
2 11 (6.67%) Microsoft Office
3 9 (5.45%) Microsoft PowerPoint
3 9 (5.45%) Spreadsheet
4 1 (0.61%) Chatbot
4 1 (0.61%) Microsoft Project
Business Applications
1 6 (3.64%) Dynamics CRM
2 4 (2.42%) Salesforce CRM
3 2 (1.21%) Dynamics NAV
4 1 (0.61%) Data Workbench
4 1 (0.61%) Dynamics GP
4 1 (0.61%) Elite 3E
Cloud Services
1 45 (27.27%) Azure
2 27 (16.36%) Microsoft 365
3 23 (13.94%) SaaS
4 16 (9.70%) AWS
5 14 (8.48%) Power Platform
6 6 (3.64%) Dynamics 365
6 6 (3.64%) GCP
6 6 (3.64%) Matillion
6 6 (3.64%) Serverless
6 6 (3.64%) Snowflake
7 4 (2.42%) Azure DevOps
7 4 (2.42%) Entra ID
7 4 (2.42%) Google Analytics
8 2 (1.21%) Nutanix
9 1 (0.61%) Azure Data Factory
9 1 (0.61%) Azure Synapse Analytics
9 1 (0.61%) Mimecast
9 1 (0.61%) OneDrive
9 1 (0.61%) Salesforce Sales Cloud
Communications & Networking
1 12 (7.27%) Firewall
2 6 (3.64%) LAN
2 6 (3.64%) WAN
3 5 (3.03%) DHCP
3 5 (3.03%) DNS
4 4 (2.42%) TCP/IP
5 2 (1.21%) Intranet
5 2 (1.21%) VLAN
6 1 (0.61%) HTTP
6 1 (0.61%) HTTPS
6 1 (0.61%) IP Telephony
6 1 (0.61%) Remote Desktop
6 1 (0.61%) VPN
6 1 (0.61%) Wireless
Database & Business Intelligence
1 13 (7.88%) SQL Server
2 12 (7.27%) MySQL
3 11 (6.67%) Power BI
4 6 (3.64%) Data Lake
4 6 (3.64%) Metadata
5 2 (1.21%) BigQuery
5 2 (1.21%) Looker
6 1 (0.61%) Microsoft Analysis Services
6 1 (0.61%) RDBMS
6 1 (0.61%) Relational Database
6 1 (0.61%) SQL Server Analysis Services
6 1 (0.61%) SQL Server Integration Services
6 1 (0.61%) SQL Server Reporting Services
Development Applications
1 7 (4.24%) Git
2 3 (1.82%) JIRA
3 1 (0.61%) Jenkins
3 1 (0.61%) TeamCity
General
1 95 (57.58%) Social Skills
2 44 (26.67%) Finance
3 32 (19.39%) Analytical Skills
4 28 (16.97%) Retail
5 14 (8.48%) Legal
5 14 (8.48%) Telecoms
6 13 (7.88%) Law
6 13 (7.88%) Manufacturing
7 11 (6.67%) Marketing
8 8 (4.85%) Documentation Skills
8 8 (4.85%) Pharmaceutical
9 7 (4.24%) Billing
10 6 (3.64%) Presentation Skills
11 5 (3.03%) Back Office
11 5 (3.03%) Banking
11 5 (3.03%) Investment Banking
12 4 (2.42%) Automotive
12 4 (2.42%) Brand Awareness
12 4 (2.42%) Wearables
13 3 (1.82%) Inclusion and Diversity
Job Titles
1 24 (14.55%) Senior
2 18 (10.91%) Support Engineer
3 17 (10.30%) Lead
4 16 (9.70%) Analyst
5 15 (9.09%) Architect
6 13 (7.88%) IT Support
7 10 (6.06%) Product Manager
7 10 (6.06%) Project Manager
8 9 (5.45%) Developer
8 9 (5.45%) Service Manager
8 9 (5.45%) Solutions Architect
9 8 (4.85%) IT Engineer
9 8 (4.85%) Senior Architect
9 8 (4.85%) Senior Solutions Architect
9 8 (4.85%) Software Support Engineer
10 7 (4.24%) Consultant
10 7 (4.24%) IT Support Engineer
10 7 (4.24%) Security Engineer
10 7 (4.24%) Senior Security Engineer
11 6 (3.64%) Data Architect
Libraries, Frameworks & Software Standards
1 18 (10.91%) Web Services
2 13 (7.88%) CSS
2 13 (7.88%) HTML
2 13 (7.88%) RESTful
3 11 (6.67%) jQuery
4 10 (6.06%) .NET
4 10 (6.06%) React
5 8 (4.85%) AngularJS
6 6 (3.64%) Doctrine
6 6 (3.64%) LAMP
6 6 (3.64%) Laravel
6 6 (3.64%) Symfony
6 6 (3.64%) Vue
7 5 (3.03%) HTML5
8 4 (2.42%) CSS3
9 1 (0.61%) .NET Framework
9 1 (0.61%) RxJS
9 1 (0.61%) WebSockets
9 1 (0.61%) WinForms
9 1 (0.61%) WPF
Miscellaneous
1 19 (11.52%) Self-Motivation
2 10 (6.06%) Algorithms
2 10 (6.06%) Data Structures
3 7 (4.24%) Product Ownership
4 5 (3.03%) Data Centre
4 5 (3.03%) Hedge funds
5 4 (2.42%) Onboarding
5 4 (2.42%) Social Media
6 3 (1.82%) Driving Licence
6 3 (1.82%) IoT
6 3 (1.82%) Management Information System
7 2 (1.21%) Fibre Optics
7 2 (1.21%) Mobile App
7 2 (1.21%) Renewable Energy
8 1 (0.61%) PMI
8 1 (0.61%) Private Cloud
8 1 (0.61%) PropTech
Operating Systems
1 25 (15.15%) Windows
2 13 (7.88%) Windows Server
3 4 (2.42%) Linux
3 4 (2.42%) Windows 10
4 3 (1.82%) Unix
5 1 (0.61%) Windows Server 2012
5 1 (0.61%) Windows Server 2016
5 1 (0.61%) Windows Server 2019
Processes & Methodologies
1 165 (100.00%) Customer-Centricity
2 64 (38.79%) Problem-Solving
3 45 (27.27%) Agile
4 30 (18.18%) Customer Experience
4 30 (18.18%) Customer Service
5 26 (15.76%) Business Development
5 26 (15.76%) Continuous Improvement
5 26 (15.76%) CRM
5 26 (15.76%) Project Management
6 24 (14.55%) Roadmaps
7 23 (13.94%) Scrum
8 21 (12.73%) Information Security
9 20 (12.12%) DevOps
9 20 (12.12%) ITIL
10 19 (11.52%) Analytics
10 19 (11.52%) Presales
10 19 (11.52%) User Experience
11 17 (10.30%) Data Modelling
11 17 (10.30%) Visualisation
12 16 (9.70%) ETL
Programming Languages
1 30 (18.18%) SQL
2 12 (7.27%) JavaScript
3 8 (4.85%) T-SQL
4 7 (4.24%) C#
5 6 (3.64%) PHP
6 5 (3.03%) PowerShell
7 4 (2.42%) Python
8 3 (1.82%) Bash
9 2 (1.21%) Java
10 1 (0.61%) C++
10 1 (0.61%) R
10 1 (0.61%) TypeScript
10 1 (0.61%) VB
Qualifications
1 27 (16.36%) Degree
2 11 (6.67%) Master's Degree
3 9 (5.45%) MBA
4 7 (4.24%) CEH
4 7 (4.24%) CISSP
4 7 (4.24%) Microsoft Certification
5 4 (2.42%) Azure Certification
6 3 (1.82%) A+ Certification
7 2 (1.21%) ITIL Certification
8 1 (0.61%) AWS Certification
8 1 (0.61%) AWS Certified Solutions Architect
8 1 (0.61%) BPSS Clearance
8 1 (0.61%) Computer Science Degree
8 1 (0.61%) DBS Check
8 1 (0.61%) Numerate Degree
8 1 (0.61%) PgMP
8 1 (0.61%) PMI Certification
Quality Assurance & Compliance
1 7 (4.24%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
2 6 (3.64%) GDPR
3 5 (3.03%) Cyber Essentials
3 5 (3.03%) ISO/IEC 27001
4 4 (2.42%) PMO
5 2 (1.21%) Accessibility
5 2 (1.21%) PCI DSS
5 2 (1.21%) QA
6 1 (0.61%) Data Quality
System Software
1 22 (13.33%) Active Directory
2 9 (5.45%) VMware Infrastructure
3 8 (4.85%) Hyper-V
4 6 (3.64%) Docker
5 2 (1.21%) Virtual Machines
6 1 (0.61%) Virtual Servers
Systems Management
1 6 (3.64%) Kubernetes
2 2 (1.21%) Microsoft Intune
Vendors
1 52 (31.52%) Microsoft
2 15 (9.09%) VMware
3 8 (4.85%) Databricks
4 7 (4.24%) CyberArk
4 7 (4.24%) SAP
5 6 (3.64%) Google
6 5 (3.03%) Citrix
6 5 (3.03%) Genesys
6 5 (3.03%) Oracle
6 5 (3.03%) Salesforce
6 5 (3.03%) YouTube
7 4 (2.42%) Cisco
8 3 (1.82%) Apple
8 3 (1.82%) IBM
9 2 (1.21%) HP
9 2 (1.21%) Medallia
9 2 (1.21%) Meraki
9 2 (1.21%) Optimizely
10 1 (0.61%) Dell
10 1 (0.61%) Fortinet