Freshdesk
UK

The table below provides summary statistics for permanent job vacancies with a requirement for knowledge and experience of Freshdesk products and/or services. Included is a benchmarking guide to the salaries offered in vacancies that have cited Freshdesk over the 6 months to 25 April 2024 with a comparison to the same period in the previous 2 years.

The figures below represent the IT labour market in general and are not representative of salaries within Freshdesk, Inc.

6 months to
25 Apr 2024
Same period 2023 Same period 2022
Rank 856 960 1140
Rank change year-on-year +104 +180 -255
Permanent jobs citing Freshdesk 38 29 56
As % of all permanent jobs advertised in the UK 0.039% 0.028% 0.036%
As % of the Vendors category 0.10% 0.066% 0.093%
Number of salaries quoted 30 12 34
10th Percentile £22,044 £25,125 £25,000
25th Percentile £25,000 £26,250 £26,250
Median annual salary (50th Percentile) £32,000 £27,500 £36,500
Median % change year-on-year +16.36% -24.66% -8.75%
75th Percentile £46,250 £32,250 £59,688
90th Percentile £57,500 £32,475 £61,250
UK excluding London median annual salary £31,500 £27,500 £25,000
% change year-on-year +14.55% +10.00% -37.50%

All Vendors
UK

Freshdesk is in the Vendor Products and Services category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for knowledge or experience of vendor products and services.

Permanent vacancies with a requirement for knowledge or experience of vendor products and services 36,614 44,068 59,959
As % of all permanent jobs advertised in the UK 37.30% 41.90% 38.96%
Number of salaries quoted 25,208 25,035 33,237
10th Percentile £26,700 £31,105 £30,000
25th Percentile £36,000 £41,250 £40,000
Median annual salary (50th Percentile) £50,000 £57,500 £55,000
Median % change year-on-year -13.04% +4.55% +4.76%
75th Percentile £68,750 £76,250 £75,000
90th Percentile £87,500 £93,750 £90,000
UK excluding London median annual salary £45,000 £50,000 £47,500
% change year-on-year -10.00% +5.26% +3.26%

Freshdesk
Job Vacancy Trend

Job postings citing Freshdesk as a proportion of all IT jobs advertised.

Job vacancy trend for Freshdesk in the UK

Freshdesk
Salary Trend

3-month moving average salary quoted in jobs citing Freshdesk.

Salary trend for Freshdesk in the UK

Freshdesk
Salary Histogram

Salary distribution for jobs citing Freshdesk over the 6 months to 25 April 2024.

Salary histogram for Freshdesk in the UK

Freshdesk
Top 11 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Freshdesk within the UK over the 6 months to 25 April 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +120 38 £32,000 +16.36% 11
UK excluding London +10 32 £31,500 +14.55% 4
North of England +36 14 £31,500 - 2
South East +31 11 £22,612 - 1
Yorkshire - 11 £31,500 -
Work from Home +106 10 £38,250 +39.09% 5
Midlands +12 6 £32,000 +28.00%
East Midlands -11 6 £32,000 +28.00%
London - 6 £47,500 - 7
North West -1 3 £55,000 - 1
East of England +23 1 - -

Freshdesk
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 6 (15.79%) WordPress
2 1 (2.63%) Microsoft Exchange
Applications
1 8 (21.05%) Microsoft Office
2 1 (2.63%) Microsoft Excel
Business Applications
1 6 (15.79%) NetSuite
Cloud Services
1 9 (23.68%) Microsoft 365
2 8 (21.05%) Azure
3 5 (13.16%) AWS
3 5 (13.16%) DigitalOcean
3 5 (13.16%) Power Automate
4 3 (7.89%) Google Workspace
4 3 (7.89%) SaaS
5 2 (5.26%) Entra ID
5 2 (5.26%) OneDrive
5 2 (5.26%) Power Platform
5 2 (5.26%) WhatsApp
6 1 (2.63%) Cloud Computing
6 1 (2.63%) SAP Fieldglass
Communications & Networking
1 5 (13.16%) Firewall
2 2 (5.26%) DHCP
2 2 (5.26%) DNS
2 2 (5.26%) SMTP
2 2 (5.26%) SSH
2 2 (5.26%) VLAN
3 1 (2.63%) Wi-Fi
Database & Business Intelligence
1 2 (5.26%) Power BI
Development Applications
1 9 (23.68%) JIRA
General
1 27 (71.05%) Social Skills
2 12 (31.58%) Analytical Skills
3 10 (26.32%) Organisational Skills
4 7 (18.42%) Manufacturing
5 6 (15.79%) Aviation
6 5 (13.16%) Games
7 3 (7.89%) Marketing
8 2 (5.26%) Legal
9 1 (2.63%) Finance
9 1 (2.63%) Law
9 1 (2.63%) Retail
Job Titles
1 9 (23.68%) IT Support
2 6 (15.79%) Administrator
2 6 (15.79%) IT Administrator
2 6 (15.79%) Service Desk Administrator
3 5 (13.16%) Applications Manager
3 5 (13.16%) Applications Support
3 5 (13.16%) Applications Support Manager
3 5 (13.16%) IT Supervisor
3 5 (13.16%) Support Manager
4 3 (7.89%) Analyst
4 3 (7.89%) IT Engineer
4 3 (7.89%) IT Support Engineer
4 3 (7.89%) Product Owner
4 3 (7.89%) Support Engineer
5 2 (5.26%) Lead
5 2 (5.26%) Service Desk Team Leader
5 2 (5.26%) Support Analyst
5 2 (5.26%) Team Leader
6 1 (2.63%) Help Desk Adviser
6 1 (2.63%) IT Technician
Libraries, Frameworks & Software Standards
1 6 (15.79%) EDI
2 2 (5.26%) JSON
2 2 (5.26%) MAPI
Miscellaneous
1 6 (15.79%) Handset
1 6 (15.79%) Mobile App
1 6 (15.79%) Xbox
2 5 (13.16%) Public Cloud
3 3 (7.89%) Product Ownership
4 2 (5.26%) iPhone
4 2 (5.26%) Self-Motivation
5 1 (2.63%) Virtual Team
Operating Systems
1 18 (47.37%) Windows
2 15 (39.47%) Windows Server
3 8 (21.05%) Windows Server 2012
4 7 (18.42%) Windows 10
5 6 (15.79%) Windows Server 2016
5 6 (15.79%) Windows Server 2019
6 5 (13.16%) Mac OS
7 3 (7.89%) Android
8 1 (2.63%) Apple iOS
8 1 (2.63%) VMS
Processes & Methodologies
1 14 (36.84%) Problem-Solving
2 8 (21.05%) Customer Service
3 6 (15.79%) API Integration
3 6 (15.79%) Data Protection
3 6 (15.79%) ERP
3 6 (15.79%) Proactive Monitoring
3 6 (15.79%) Web Development
4 5 (13.16%) Mobile Device Management
4 5 (13.16%) Network Monitoring
4 5 (13.16%) Strategic Thinking
5 4 (10.53%) B2C
5 4 (10.53%) Contingency Planning
5 4 (10.53%) CRM
5 4 (10.53%) Dashboard Development
6 3 (7.89%) Agile
6 3 (7.89%) Mentoring
6 3 (7.89%) Minimum Viable Product
6 3 (7.89%) Project Management
6 3 (7.89%) Release Management
6 3 (7.89%) Stakeholder Management
Programming Languages
1 5 (13.16%) PowerShell
2 3 (7.89%) SQL
Qualifications
1 3 (7.89%) MCSA
1 3 (7.89%) MCSE
1 3 (7.89%) Microsoft Certification
2 2 (5.26%) CCNA
2 2 (5.26%) Cisco Certification
3 1 (2.63%) CCA
3 1 (2.63%) Citrix Certification
3 1 (2.63%) Degree
3 1 (2.63%) ITIL Certification
3 1 (2.63%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 1 (2.63%) GDPR
1 1 (2.63%) SLA
System Software
1 9 (23.68%) Active Directory
2 5 (13.16%) Hyper-V
3 1 (2.63%) VMware Infrastructure
Systems Management
1 5 (13.16%) Microsoft Intune
2 1 (2.63%) Jamf Pro
Vendors
1 6 (15.79%) Dell
1 6 (15.79%) Salesforce
1 6 (15.79%) WorldPay
2 5 (13.16%) Aruba
2 5 (13.16%) Microsoft
2 5 (13.16%) SonicWALL
2 5 (13.16%) Veeam
3 3 (7.89%) Google
4 2 (5.26%) Zoho
5 1 (2.63%) Citrix
5 1 (2.63%) SAP
5 1 (2.63%) Spiceworks
5 1 (2.63%) VMware