The statistics below represent IT jobs advertised across the UK that had Help Desk Support Technician featuring in the job title. Included is a guide to the salaries offered over the 3 months to 28 June 2016 with a comparison to same period over 2 years.

3 months to
28 Jun 2016
Same period 2015 Same period 2014
Help Desk Support Technician
Rank 918 893 964
Rank change year-on-year
-25 +71
Permanent jobs requiring a Help Desk Support Technician 15 65 25
As % of all permanent IT jobs located in the UK 0.015% 0.059% 0.021%
As % of the Job Titles category 0.016% 0.062% 0.022%
Number of salaries quoted 14 59 20
Median salary £22,000 £20,000 £20,000
Median salary % change year-on-year
+10.00% -
90% offered a salary of more than £18,050 £17,500 £15,000
10% offered a salary of more than £22,900 £26,000 £23,000
UK excluding London median salary £22,000 £19,000 £18,000
% change year-on-year
+15.78% +5.55%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
94824 105610 114571
As % of all permanent IT jobs located in the UK 96.38% 96.47% 96.49%
Number of salaries quoted 79970 87076 93773
Median salary £46,500 £45,000 £45,000
Median salary % change year-on-year
+3.33% -
90% offered a salary of more than £27,500 £26,500 £27,000
10% offered a salary of more than £70,000 £70,000 £70,000
UK excluding London median salary £41,500 £40,000 £40,000
% change year-on-year
+3.75% -

Help Desk Support Technician
Jobs Demand Trend

The demand trend of job ads that featured Help Desk Support Technician in the job title.

Help Desk Support Technician Jobs Demand Trend in the UK

Help Desk Support Technician
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Support Technician within the UK.

Help Desk Support Technician Salary Trend in the UK

Help Desk Support Technician
Salary Histogram

This chart provides a salary histogram for IT jobs citing Help Desk Support Technician over the 3 months to 28 June 2016 within the UK.

Help Desk Support Technician Salary Histogram in the UK

Help Desk Support Technician
Top 25 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Help Desk Support Technician within the UK over the 3 months to 28 June 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -17 15 £22,000 +10.00%
North West +22 5 £22,000 +18.91%
South East +13 4 £23,000 +24.32%
Northamptonshire +17 3 £18,000 +2.85%
Northampton +15 3 £18,000 +2.85%
Berkshire +10 3 £22,500 +21.62%
Manchester +5 3 £18,500 -
East Midlands +5 3 £18,000 +2.85%
London +3 3 £21,000 -8.69%
Sale +3 2 £18,500 -
Stafford - 2 £22,000 -
Chester - 2 £22,000 -
Crewe - 2 £22,000 -
Northwich - 2 £22,000 -
Cheshire - 2 £22,000 -
Merseyside - 2 £22,000 -
Liverpool - 2 £22,000 -
Staffordshire - 2 £22,000 -
West Midlands - 2 £22,000 -
Reading +15 1 £23,000 +24.32%
West Sussex -5 1 £30,000 +50.00%
Coulsdon - 1 £23,000 -
Thatcham - 1 - -
Bracknell - 1 £22,000 -
Shoreham-by-Sea - 1 £30,000 -

Help Desk Support Technician Skill Set
Top 30 Related IT Skills

For the 6 months to 28 June 2016, Help Desk Support Technician job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring Help Desk Support Technician in the job title.

1 45 (84.91%) Windows
2 29 (54.72%) Microsoft
3 27 (50.94%) MS Office
4 26 (49.06%) Windows Server
5 24 (45.28%) Active Directory
6 18 (33.96%) Windows 7
7 14 (26.42%) Office 365
8 13 (24.53%) Windows 8
8 13 (24.53%) MS Excel
9 10 (18.87%) MS Exchange
10 9 (16.98%) Windows XP
10 9 (16.98%) ITIL
10 9 (16.98%) Apple iOS
10 9 (16.98%) Android
11 7 (13.21%) SCCM
12 6 (11.32%) Smartphone
12 6 (11.32%) Windows Server 2008
12 6 (11.32%) Windows 10
12 6 (11.32%) Remote Desktop
12 6 (11.32%) Citrix
13 5 (9.43%) TCP/IP
13 5 (9.43%) DNS
13 5 (9.43%) SLA
13 5 (9.43%) LAN
13 5 (9.43%) Firewall
14 4 (7.55%) Disaster Recovery
14 4 (7.55%) DHCP
14 4 (7.55%) VMware
14 4 (7.55%) WAN
14 4 (7.55%) SharePoint

Help Desk Support Technician Skill Set
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 10 (18.87%) MS Exchange
2 4 (7.55%) SharePoint
3 3 (5.66%) Exchange Server 2003
3 3 (5.66%) Exchange Server 2007
3 3 (5.66%) Exchange Server 2010
Applications
1 27 (50.94%) MS Office
2 13 (24.53%) MS Excel
Business Applications
1 2 (3.77%) Dynamics CRM
Cloud Services
1 14 (26.42%) Office 365
Communications & Networking
1 6 (11.32%) Remote Desktop
2 5 (9.43%) DNS
2 5 (9.43%) Firewall
2 5 (9.43%) LAN
2 5 (9.43%) TCP/IP
3 4 (7.55%) DHCP
3 4 (7.55%) Internet
3 4 (7.55%) WAN
4 3 (5.66%) Unified Communications
5 2 (3.77%) DSL
6 1 (1.89%) Broadband
6 1 (1.89%) Intranet
6 1 (1.89%) VPN
Database & Business Intelligence
1 1 (1.89%) MS Access
1 1 (1.89%) SQL Server
General
1 3 (5.66%) Finance
2 1 (1.89%) Manufacturing
2 1 (1.89%) Telecoms
Miscellaneous
1 6 (11.32%) Smartphone
2 2 (3.77%) Blackberry
2 2 (3.77%) Client/Server
2 2 (3.77%) CMDB
2 2 (3.77%) iPhone
2 2 (3.77%) PDA
2 2 (3.77%) PMI
3 1 (1.89%) Biometrics
3 1 (1.89%) Computer Science
3 1 (1.89%) Driving Licence
3 1 (1.89%) VLE
Operating Systems
1 45 (84.91%) Windows
2 26 (49.06%) Windows Server
3 18 (33.96%) Windows 7
4 13 (24.53%) Windows 8
5 9 (16.98%) Android
5 9 (16.98%) Apple iOS
5 9 (16.98%) Windows XP
6 6 (11.32%) Windows 10
6 6 (11.32%) Windows Server 2008
7 3 (5.66%) Windows Server 2003
7 3 (5.66%) Windows Server 2012
8 2 (3.77%) Mac OS X
8 2 (3.77%) Windows Mobile
9 1 (1.89%) Windows Phone
9 1 (1.89%) Windows Vista
Processes & Methodologies
1 9 (16.98%) ITIL
2 4 (7.55%) Disaster Recovery
3 3 (5.66%) Migration
3 3 (5.66%) Patch Management
3 3 (5.66%) Time Management
4 2 (3.77%) Conflict Management
4 2 (3.77%) CRM
4 2 (3.77%) Software Testing
5 1 (1.89%) Asset Management
5 1 (1.89%) Email Filtering
5 1 (1.89%) Kalman Filter
5 1 (1.89%) Line Management
5 1 (1.89%) Web Filtering
Programming Languages
1 4 (7.55%) SQL
Qualifications
1 4 (7.55%) MCP
1 4 (7.55%) MCSE
1 4 (7.55%) Microsoft Certification
2 3 (5.66%) MCITP
3 2 (3.77%) DBS Check
3 2 (3.77%) Degree
3 2 (3.77%) MCSA
3 2 (3.77%) PMI Certification
4 1 (1.89%) GNVQ
Quality Assurance & Compliance
1 5 (9.43%) SLA
2 1 (1.89%) ISO 9001
System Software
1 24 (45.28%) Active Directory
2 4 (7.55%) Terminal Services
2 4 (7.55%) VMware Infrastructure
3 2 (3.77%) XenApp
4 1 (1.89%) Hyper-V
4 1 (1.89%) vSphere
4 1 (1.89%) XenDesktop
Systems Management
1 7 (13.21%) SCCM
2 3 (5.66%) Backup Exec
3 2 (3.77%) Norton AntiVirus
Vendors
1 29 (54.72%) Microsoft
2 6 (11.32%) Citrix
3 4 (7.55%) Cisco
3 4 (7.55%) VMware
4 3 (5.66%) Symantec
5 2 (3.77%) Dell
5 2 (3.77%) Draytek
5 2 (3.77%) HP
5 2 (3.77%) Intel Security
5 2 (3.77%) NETGEAR
5 2 (3.77%) Sophos
5 2 (3.77%) ZyXEL
6 1 (1.89%) Acronis
6 1 (1.89%) Apple
6 1 (1.89%) Capita