The statistics below represent IT jobs advertised across the UK that had Help Desk Support Technician featuring in the job title. Included is a guide to the salaries offered over the 3 months to 30 July 2016 with a comparison to same period over 2 years.

3 months to
30 Jul 2016
Same period 2015 Same period 2014
Help Desk Support Technician
Rank 893 939 977
Rank change year-on-year
+46 +38
Permanent jobs requiring a Help Desk Support Technician 18 42 24
As % of all permanent IT jobs located in the UK 0.018% 0.038% 0.020%
As % of the Job Titles category 0.019% 0.040% 0.021%
Number of salaries quoted 17 42 14
Median salary £22,000 £19,500 £21,000
Median salary % change year-on-year
+12.82% -7.14%
90% offered a salary of more than £18,000 £17,500 £18,000
10% offered a salary of more than £23,000 £24,900 £22,500
UK excluding London median salary £22,000 £18,500 £21,000
% change year-on-year
+18.91% -11.90%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
94446 105603 113036
As % of all permanent IT jobs located in the UK 96.45% 96.30% 96.48%
Number of salaries quoted 79450 87181 92036
Median salary £47,000 £45,000 £45,000
Median salary % change year-on-year
+4.44% -
90% offered a salary of more than £27,500 £26,500 £26,500
10% offered a salary of more than £72,500 £70,000 £70,000
UK excluding London median salary £41,500 £40,000 £40,000
% change year-on-year
+3.75% -

Help Desk Support Technician
Jobs Demand Trend

The demand trend of job ads that featured Help Desk Support Technician in the job title.

Help Desk Support Technician Jobs Demand Trend in the UK

Help Desk Support Technician
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Support Technician within the UK.

Help Desk Support Technician Salary Trend in the UK

Help Desk Support Technician
Salary Histogram

This chart provides a salary histogram for IT jobs citing Help Desk Support Technician over the 3 months to 30 July 2016 within the UK.

Help Desk Support Technician Salary Histogram in the UK

Help Desk Support Technician
Top 29 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Help Desk Support Technician within the UK over the 3 months to 30 July 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +11 18 £22,000 +12.82%
North West +26 5 £22,000 +18.91%
London +31 4 £23,000 +2.22%
South East 0 4 £23,000 +24.32%
Northamptonshire +5 3 £18,000 +5.88%
East Midlands +4 3 £18,000 +5.88%
Northampton +2 3 £18,000 +5.88%
Manchester -5 3 £18,500 -
Berkshire - 3 £22,500 -
West Midlands - 3 £22,000 -
Staffordshire - 3 £22,000 -
Coulsdon - 3 £23,000 -
Sale -2 2 £18,500 -
Chester - 2 £22,000 -
Crewe - 2 £22,000 -
Northwich - 2 £22,000 -
Stafford - 2 £22,000 -
Liverpool - 2 £22,000 -
Cheshire - 2 £22,000 -
Merseyside - 2 £22,000 -
Shoreham-by-Sea - 1 £30,000 -
North Yorkshire - 1 £17,000 -
Burton-upon-Trent - 1 £20,000 -
Harrogate - 1 £17,000 -
Bracknell - 1 £22,000 -
Reading - 1 £23,000 -
Thatcham - 1 - -
Yorkshire - 1 £17,000 -
West Sussex - 1 £30,000 -

Help Desk Support Technician Skill Set
Top 30 Related IT Skills

For the 6 months to 30 July 2016, Help Desk Support Technician job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring Help Desk Support Technician in the job title.

1 33 (84.62%) Windows
2 23 (58.97%) Active Directory
3 22 (56.41%) Microsoft
4 18 (46.15%) MS Office
5 17 (43.59%) Windows Server
6 13 (33.33%) Windows 7
7 11 (28.21%) MS Exchange
8 10 (25.64%) Office 365
9 9 (23.08%) MS Excel
10 8 (20.51%) ITIL
11 7 (17.95%) Windows 8
11 7 (17.95%) Firewall
11 7 (17.95%) TCP/IP
12 6 (15.38%) SCCM
12 6 (15.38%) Android
12 6 (15.38%) Windows 10
12 6 (15.38%) Apple iOS
13 5 (12.82%) Windows Server 2008
13 5 (12.82%) VMware Infrastructure
13 5 (12.82%) Smartphone
13 5 (12.82%) Citrix
13 5 (12.82%) VMware
14 4 (10.26%) Mac OS X
14 4 (10.26%) Terminal Services
14 4 (10.26%) Microsoft Certification
14 4 (10.26%) DNS
14 4 (10.26%) SLA
14 4 (10.26%) Cisco
14 4 (10.26%) LAN
14 4 (10.26%) WAN

Help Desk Support Technician Skill Set
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 11 (28.21%) MS Exchange
2 3 (7.69%) Exchange Server 2007
2 3 (7.69%) Exchange Server 2010
2 3 (7.69%) SharePoint
3 2 (5.13%) Exchange Server 2003
Applications
1 18 (46.15%) MS Office
2 9 (23.08%) MS Excel
Business Applications
1 2 (5.13%) Dynamics CRM
Cloud Services
1 10 (25.64%) Office 365
Communications & Networking
1 7 (17.95%) Firewall
1 7 (17.95%) TCP/IP
2 4 (10.26%) DNS
2 4 (10.26%) LAN
2 4 (10.26%) WAN
3 3 (7.69%) Internet
3 3 (7.69%) Remote Desktop
4 2 (5.13%) DSL
4 2 (5.13%) Unified Communications
4 2 (5.13%) VPN
5 1 (2.56%) Broadband
5 1 (2.56%) DHCP
5 1 (2.56%) VLAN
5 1 (2.56%) VoIP
Database & Business Intelligence
1 2 (5.13%) SQL Server
General
1 3 (7.69%) Finance
2 1 (2.56%) Telecoms
Miscellaneous
1 5 (12.82%) Smartphone
2 2 (5.13%) Blackberry
2 2 (5.13%) Client/Server
2 2 (5.13%) CMDB
2 2 (5.13%) Computer Science
2 2 (5.13%) iPhone
2 2 (5.13%) PDA
2 2 (5.13%) PMI
3 1 (2.56%) Biometrics
3 1 (2.56%) Driving Licence
3 1 (2.56%) VLE
Operating Systems
1 33 (84.62%) Windows
2 17 (43.59%) Windows Server
3 13 (33.33%) Windows 7
4 7 (17.95%) Windows 8
5 6 (15.38%) Android
5 6 (15.38%) Apple iOS
5 6 (15.38%) Windows 10
6 5 (12.82%) Windows Server 2008
7 4 (10.26%) Mac OS X
8 3 (7.69%) Windows Phone
8 3 (7.69%) Windows Server 2012
8 3 (7.69%) Windows XP
9 2 (5.13%) Windows Mobile
9 2 (5.13%) Windows Server 2003
10 1 (2.56%) Linux
10 1 (2.56%) Red Hat Enterprise Linux
10 1 (2.56%) Windows Vista
Processes & Methodologies
1 8 (20.51%) ITIL
2 3 (7.69%) Disaster Recovery
2 3 (7.69%) Migration
3 2 (5.13%) Conflict Management
3 2 (5.13%) CRM
3 2 (5.13%) Patch Management
3 2 (5.13%) Software Testing
4 1 (2.56%) Asset Management
4 1 (2.56%) Email Filtering
4 1 (2.56%) Kalman Filter
4 1 (2.56%) Line Management
4 1 (2.56%) Web Filtering
Programming Languages
1 3 (7.69%) SQL
2 1 (2.56%) C#
2 1 (2.56%) PowerShell
2 1 (2.56%) VBScript
Qualifications
1 4 (10.26%) MCP
1 4 (10.26%) MCSE
1 4 (10.26%) Microsoft Certification
2 3 (7.69%) Degree
2 3 (7.69%) MCITP
3 2 (5.13%) DBS Check
3 2 (5.13%) MCSA
3 2 (5.13%) PMI Certification
4 1 (2.56%) GNVQ
Quality Assurance & Compliance
1 4 (10.26%) SLA
2 1 (2.56%) ISO 9001
System Software
1 23 (58.97%) Active Directory
2 5 (12.82%) VMware Infrastructure
3 4 (10.26%) Terminal Services
4 1 (2.56%) Hyper-V
4 1 (2.56%) Virtual Servers
4 1 (2.56%) vSphere
4 1 (2.56%) XenApp
Systems Management
1 6 (15.38%) SCCM
2 3 (7.69%) Backup Exec
3 1 (2.56%) Norton AntiVirus
Vendors
1 22 (56.41%) Microsoft
2 5 (12.82%) Citrix
2 5 (12.82%) VMware
3 4 (10.26%) Cisco
4 3 (7.69%) Apple
5 2 (5.13%) Dell
5 2 (5.13%) Draytek
5 2 (5.13%) HP
5 2 (5.13%) NETGEAR
5 2 (5.13%) Sophos
5 2 (5.13%) Symantec
5 2 (5.13%) ZyXEL
6 1 (2.56%) Acronis
6 1 (2.56%) Capita
6 1 (2.56%) Intel Security
6 1 (2.56%) Red Hat