The table below looks at the statistics for the Help Desk Support Technician role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Help Desk Support Technician in their job title over the 3 months to 19 September 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
19 Sep 2014
Same period 2013 Same period 2012
Help Desk Support Technician
Rank 879 865 886
Rank change year-on-year
-14 +21
Permanent jobs requiring a Help Desk Support Technician 23 11 15
As % of all permanent IT jobs located in the UK 0.020% 0.010% 0.013%
As % of the Job Titles category 0.021% 0.011% 0.014%
Number of salaries quoted 8 10 15
Average salary £20,750 £21,125 £15,500
Average salary % change year-on-year
-1.77% +36.29%
UK excluding London average salary £19,000 £20,250 £15,500
% change year-on-year
-6.17% +30.64%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
108127 100585 110257
As % of all permanent IT jobs located in the UK 94.45% 94.27% 95.15%
Number of salaries quoted 87510 83697 93999
Average salary £45,000 £43,000 £42,500
Average salary % change year-on-year
+4.65% +1.17%
90% offered a salary of more than £26,500 £26,500 £26,500
10% offered a salary of more than £70,000 £67,500 £70,000
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

Help Desk Support Technician
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing Help Desk Support Technician in the job title within the UK as a proportion of the total demand within the Job Titles category.

Help Desk Support Technician Jobs Demand Trend in the UK

Help Desk Support Technician
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Support Technician within the UK.

Help Desk Support Technician Salary Trend in the UK

Help Desk Support Technician
Salary Histogram

This chart provides a salary histogram for IT jobs citing Help Desk Support Technician over the 3 months to 19 September 2014 within the UK.

Help Desk Support Technician Salary Histogram in the UK

Help Desk Support Technician
Top 18 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Help Desk Support Technician within the UK over the 3 months to 19 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -6 23 £20,750 -5.68% 5
South East -2 15 £19,000 -24.00% 2
Newbury +20 13 - -
Berkshire +15 13 - - 1
North West -15 5 £18,000 -5.26% 1
Cheshire -9 4 £18,000 -5.26%
Warrington -17 2 £17,000 -10.52%
South West -27 2 £22,500 +2.27% 1
Hampshire - 2 £19,000 -
Runcorn - 2 £18,000 -
Basingstoke - 2 £19,000 -
Manchester +1 1 £22,500 +36.36% 1
Gloucestershire -4 1 £22,500 +2.27% 1
London -28 1 £37,500 +56.25%
Bournemouth - 1 £22,500 -
Cheltenham - 1 £22,500 - 1
Dorset - 1 £22,500 -
City of London - 1 £37,500 -

Help Desk Support Technician
Top 30 Related IT Skills

For the 6 months to 19 September 2014, IT jobs within the UK that cited Help Desk Support Technician in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Support Technician in their job title.

1 23 (69.70%) MS Office
1 23 (69.70%) Microsoft
2 17 (51.52%) TCP/IP
2 17 (51.52%) VPN
2 17 (51.52%) Firewall
3 16 (48.48%) DHCP
3 16 (48.48%) DNS
4 11 (33.33%) Windows
5 8 (24.24%) Active Directory
6 7 (21.21%) MS Excel
7 6 (18.18%) Degree
7 6 (18.18%) Windows 7
8 5 (15.15%) Citrix
8 5 (15.15%) Windows XP
9 4 (12.12%) Blackberry
9 4 (12.12%) VMware
10 3 (9.09%) Finance
10 3 (9.09%) Cisco
10 3 (9.09%) MCP
10 3 (9.09%) SQL
11 2 (6.06%) HND
11 2 (6.06%) iPad
11 2 (6.06%) Kaspersky
11 2 (6.06%) iPhone
12 1 (3.03%) CMS
12 1 (3.03%) Backup Exec
12 1 (3.03%) Content Management
12 1 (3.03%) Computer Science
12 1 (3.03%) French Language
12 1 (3.03%) German Language

Help Desk Support Technician
Top Related IT Skills by Category

For the 6 months to 19 September 2014, IT jobs within the UK that cited Help Desk Support Technician in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Support Technician in their job title. Up to 20 skills are shown per category.

Application Platforms
1 1 (3.03%) IIS
1 1 (3.03%) Lotus Domino
1 1 (3.03%) MS Exchange
1 1 (3.03%) CMS
1 1 (3.03%) Exchange Server 2003
1 1 (3.03%) Exchange Server 2013
Applications
1 23 (69.70%) MS Office
2 7 (21.21%) MS Excel
Communications & Networking
1 17 (51.52%) TCP/IP
1 17 (51.52%) VPN
1 17 (51.52%) Firewall
2 16 (48.48%) DNS
2 16 (48.48%) DHCP
3 1 (3.03%) VLAN
General
1 3 (9.09%) Finance
2 1 (3.03%) French Language
2 1 (3.03%) German Language
Libraries, Frameworks & Software Standards
1 1 (3.03%) HTML
Miscellaneous
1 4 (12.12%) Blackberry
2 2 (6.06%) iPhone
2 2 (6.06%) iPad
3 1 (3.03%) Computer Science
3 1 (3.03%) Video Conferencing
3 1 (3.03%) W3C
Operating Systems
1 11 (33.33%) Windows
2 6 (18.18%) Windows 7
3 5 (15.15%) Windows XP
4 1 (3.03%) Windows Server 2003
4 1 (3.03%) Mac OS
4 1 (3.03%) Windows 8
4 1 (3.03%) Windows Server 2012
Processes & Methodologies
1 1 (3.03%) ITIL
1 1 (3.03%) Service Management
1 1 (3.03%) Disaster Recovery
1 1 (3.03%) Content Management
Programming Languages
1 3 (9.09%) SQL
2 1 (3.03%) JavaScript
Qualifications
1 6 (18.18%) Degree
2 3 (9.09%) MCP
3 2 (6.06%) HND
4 1 (3.03%) MCSE
4 1 (3.03%) Microsoft Certification
Quality Assurance & Compliance
1 1 (3.03%) SLA
System Software
1 8 (24.24%) Active Directory
2 1 (3.03%) Terminal Services
2 1 (3.03%) VMware Infrastructure
Systems Management
1 1 (3.03%) Norton AntiVirus
1 1 (3.03%) Backup Exec
1 1 (3.03%) SCCM
Vendors
1 23 (69.70%) Microsoft
2 5 (15.15%) Citrix
3 4 (12.12%) VMware
4 3 (9.09%) Cisco
5 2 (6.06%) Kaspersky
6 1 (3.03%) IBM
6 1 (3.03%) Apple
6 1 (3.03%) Bloomberg
6 1 (3.03%) Symantec
6 1 (3.03%) McAfee
Watford, Hertfordshire
Latcom Ltd
Salary: From £16,000 to £18,000 per annum
Posted: 2 days ago
Dorking, Surrey
Oscar Associates (UK) Ltd
Salary: £19000 - £23000 per annum + Benefits
Posted: 2 days ago
Reading, Berkshire
Capita Resourcing - IT Resourcing
Salary: £20000 - £27000 per annum + Benefits
Posted: 2 days ago
Manchester
Opus Recruitment Solutions Ltd
Salary: £20000 - £25000 per annum
Posted: 11 days ago
Cheltenham
Opus Recruitment Solutions Ltd
Salary: £21000 - £24000 per annum
Posted: 26 days ago