The first table below looks at the demand for the Help Desk Support Technician role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Help Desk Support Technician in their job title over the 3 months to 19 June 2013 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles currently tracked.

Location
3 months to
19 Jun 2013
Same period 2012 Same period 2011
Help Desk Support Technician
Rank 860 869 880
Rank change year-on-year
+9 +11
Permanent jobs requiring a Help Desk Support Technician 8 16 2
As % of all permanent IT jobs located in the UK 0.007% 0.013% 0.002%
As % of the Job Titles category 0.008% 0.014% 0.002%
Number of salaries quoted 8 16 2
Average salary £22,500 £17,250 £27,500
Average salary % change year-on-year
+30.43% -37.27%
90% offered a salary of more than £17,350 £15,500 £25,500
10% offered a salary of more than £27,950 £22,500 £29,500
UK excluding London average salary £22,500 £16,500 -
% change year-on-year
+36.36% -
All Job Titles
UK
Permanent IT job ads with a match in the
Job Titles category
102828 114458 120840
As % of all permanent IT jobs located in the UK 94.40% 94.97% 94.13%
Number of salaries quoted 85533 98230 102542
Average salary £42,500 £42,500 £42,500
90% offered a salary of more than £26,500 £27,500 £26,500
10% offered a salary of more than £67,500 £72,500 £70,000
UK excluding London average salary £38,000 £38,500 £37,500
% change year-on-year
-1.29% +2.66%

Help Desk Support Technician
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing Help Desk Support Technician within the UK as a proportion of the total demand within the Job Titles category.

Help Desk Support Technician Jobs Demand Trend

Help Desk Support Technician
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Support Technician within the UK.

Help Desk Support Technician Salary Trend

Help Desk Support Technician
Top 12 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Help Desk Support Technician within the UK over the 3 months to 19 June 2013. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Find
Job
Vacancies
England +17 7 £22,500 +32.35% 4
Gloucestershire +9 4 £22,500 +45.16%
South West 0 4 £22,500 +45.16%
Tewkesbury -8 4 £22,500 +45.16%
South East - 2 £28,250 -
North West +3 1 £17,000 - 4
Lancashire - 1 £17,000 - 1
Buckinghamshire - 1 £27,500 -
East Sussex - 1 £29,000 -
Brighton - 1 £29,000 -
High Wycombe - 1 £27,500 -
Newton-le-Willows - 1 £17,000 - 1

Help Desk Support Technician
Top 30 Related IT Skills

For the 6 months to 19 June 2013, IT jobs within the UK that cited Help Desk Support Technician in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Support Technician in their job title.

1 11 (73.33%) Microsoft
2 10 (66.67%) Windows
3 7 (46.67%) MS Office
4 6 (40.00%) Active Directory
5 5 (33.33%) MS Excel
6 3 (20.00%) Windows 7
6 3 (20.00%) VMware
6 3 (20.00%) MS Exchange
7 2 (13.33%) LAN
7 2 (13.33%) CRM
7 2 (13.33%) Windows XP
7 2 (13.33%) SQL
7 2 (13.33%) Citrix
7 2 (13.33%) Microsoft Certification
7 2 (13.33%) Windows Server 2003
7 2 (13.33%) Internet
7 2 (13.33%) Windows Server 2008
8 1 (6.667%) Backup Exec
8 1 (6.667%) Exchange Server 2010
8 1 (6.667%) Software Deployment
8 1 (6.667%) Hyper-V
8 1 (6.667%) Veeam
8 1 (6.667%) Firewall
8 1 (6.667%) Finance
8 1 (6.667%) MCITP
8 1 (6.667%) Exchange Server 2003
8 1 (6.667%) Degree
8 1 (6.667%) Exchange Server 2007
8 1 (6.667%) SCCM
8 1 (6.667%) SCOM

Help Desk Support Technician
Top Related IT Skills by Category

For the 6 months to 19 June 2013, IT jobs within the UK that cited Help Desk Support Technician in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Support Technician in their job title. Up to 20 skills are shown per category.

Application Platforms
1 3 (20.00%) MS Exchange
2 1 (6.667%) Exchange Server 2010
2 1 (6.667%) Exchange Server 2003
2 1 (6.667%) Exchange Server 2007
2 1 (6.667%) IIS
Applications
1 7 (46.67%) MS Office
2 5 (33.33%) MS Excel
Communications & Networking
1 2 (13.33%) LAN
1 2 (13.33%) Internet
2 1 (6.667%) Firewall
2 1 (6.667%) WAN
2 1 (6.667%) DHCP
2 1 (6.667%) HTTP
2 1 (6.667%) DNS
Database & Business Intelligence
1 1 (6.667%) SQL Server
General
1 1 (6.667%) Finance
Miscellaneous
1 1 (6.667%) Video Conferencing
Operating Systems
1 10 (66.67%) Windows
2 3 (20.00%) Windows 7
3 2 (13.33%) Windows XP
3 2 (13.33%) Windows Server 2003
3 2 (13.33%) Windows Server 2008
4 1 (6.667%) UNIX
4 1 (6.667%) Linux
Processes & Methodologies
1 2 (13.33%) CRM
2 1 (6.667%) Software Deployment
Programming Languages
1 2 (13.33%) SQL
Qualifications
1 2 (13.33%) Microsoft Certification
2 1 (6.667%) MCITP
2 1 (6.667%) Degree
2 1 (6.667%) MCSE
Quality Assurance & Compliance
1 1 (6.667%) SLA
System Software
1 6 (40.00%) Active Directory
2 1 (6.667%) Hyper-V
2 1 (6.667%) VMware Infrastructure
Systems Management
1 1 (6.667%) Backup Exec
1 1 (6.667%) SCCM
1 1 (6.667%) SCOM
Vendors
1 11 (73.33%) Microsoft
2 3 (20.00%) VMware
3 2 (13.33%) Citrix
4 1 (6.667%) Veeam
4 1 (6.667%) Cisco
Stockport, North West
They are looking for someone with strong SQL Server & customer service skills. Experience of software product support will be particularly helpful, especially on a Windows (Windows Server, SQL...
greywood
Salary: £20000 - £26000 per annum + bens
Posted: 29 May 2013
Newton-Le-Willows, North West
Requirements You will need experience of working in a Service Desk environment, confident in a Microsoft environment including the use of Active Directory, support of Microsoft OS's,...
Hays Specialist Recruitment Ltd
Salary: £17000.00 per annum + Training
Posted: 4 June 2013
Wigan, North West
Requirements You will need experience of working in a Service Desk environment, confident in a Microsoft environment including the use of Active Directory, support of Microsoft OS's,...
Hays Specialist Recruitment Ltd
Salary: £16000.00 - £17000.00 per annum
Posted: 17 June 2013
Wigan, Lancashire
Requirements You will need experience of working in a Service Desk environment, confident in a Microsoft environment including the use of Active Directory, support of Microsoft OS's,...
HAYS INFORMATION TECHNOLOGY
Salary: £16000.00 - £17000.00 per annum
Posted: 17 June 2013