The table below looks at the statistics for the Help Desk Support Technician role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Help Desk Support Technician in their job title over the 3 months to 8 February 2016 with a comparison to the same period in the previous 2 years.

Location
3 months to
8 Feb 2016
Same period 2015 Same period 2014
Help Desk Support Technician
Rank 895 922 913
Rank change year-on-year
+27 -9
Permanent jobs requiring a Help Desk Support Technician 39 28 22
As % of all permanent IT jobs located in the UK 0.038% 0.026% 0.021%
As % of the Job Titles category 0.040% 0.027% 0.022%
Number of salaries quoted 38 16 19
Average salary £19,000 £19,000 £23,000
Average salary % change year-on-year
- -17.39%
90% offered a salary of more than £17,350 £17,300 £17,800
10% offered a salary of more than £25,000 £26,600 £30,000
UK excluding London average salary £19,000 £19,000 £22,750
% change year-on-year
- -16.48%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
97472 102743 99324
As % of all permanent IT jobs located in the UK 96.12% 96.45% 96.27%
Number of salaries quoted 81850 85177 79938
Average salary £45,000 £45,000 £45,000
90% offered a salary of more than £27,500 £26,500 £27,000
10% offered a salary of more than £70,000 £70,000 £70,000
UK excluding London average salary £42,000 £40,000 £40,000
% change year-on-year
+5.00% -

Help Desk Support Technician
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing Help Desk Support Technician in the job title within the UK as a proportion of the total demand within the Job Titles category.

Help Desk Support Technician Jobs Demand Trend in the UK

Help Desk Support Technician
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Support Technician within the UK.

Help Desk Support Technician Salary Trend in the UK

Help Desk Support Technician
Salary Histogram

This chart provides a salary histogram for IT jobs citing Help Desk Support Technician over the 3 months to 8 February 2016 within the UK.

Help Desk Support Technician Salary Histogram in the UK

Help Desk Support Technician
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Help Desk Support Technician within the UK over the 3 months to 8 February 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +13 38 £19,000 -20.83% 5
South East +28 21 £18,500 -25.25% 2
East Sussex - 15 £18,500 - 1
Hastings - 13 £18,500 - 1
London +7 7 £25,000 -5.66% 2
Oxfordshire - 4 £21,210 -
Oxford - 4 £21,210 -
Cambridgeshire +12 3 £25,000 +42.85%
East of England +1 3 £25,000 +42.85% 1
Peterborough - 3 £25,000 -
East Midlands +1 2 £18,500 +2.77%
South West -1 2 £16,500 -
Somerset -6 2 £16,500 -
Taunton -13 2 £16,500 -
Romford - 2 £19,000 -
West Midlands - 2 £18,250 -
North West +19 1 £25,000 +47.05%
Reading +1 1 £19,315 -21.16%
Berkshire -7 1 £19,315 -21.16%
City of London - 1 - -
Shoreham-by-Sea - 1 £22,000 - 1
Northamptonshire - 1 £20,000 -
Nottinghamshire - 1 £17,000 -
Liverpool - 1 £25,000 -
Merseyside - 1 £25,000 -
Coventry - 1 £14,000 -
Wolverhampton - 1 £22,500 -
West Sussex - 1 £22,000 - 1
Northampton - 1 £20,000 -
Nottingham - 1 £17,000 -

Help Desk Support Technician
Top 30 Related IT Skills

For the 6 months to 8 February 2016, IT jobs within the UK that cited Help Desk Support Technician in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Support Technician in their job title.

1 56 (78.87%) Windows
2 32 (45.07%) MS Office
3 31 (43.66%) Active Directory
3 31 (43.66%) Windows Server
4 24 (33.80%) Windows 7
4 24 (33.80%) Microsoft
5 20 (28.17%) Windows 8
6 18 (25.35%) Windows XP
7 17 (23.94%) MS Excel
8 16 (22.54%) Office 365
9 14 (19.72%) Android
10 11 (15.49%) Cisco
10 11 (15.49%) Degree
11 10 (14.08%) Windows Server 2008
11 10 (14.08%) Apple iOS
11 10 (14.08%) DNS
11 10 (14.08%) DHCP
11 10 (14.08%) Firewall
12 9 (12.68%) SLA
13 8 (11.27%) MS Exchange
13 8 (11.27%) Windows Server 2003
13 8 (11.27%) Time Management
14 7 (9.86%) VMware Infrastructure
14 7 (9.86%) VMware
14 7 (9.86%) LAN
14 7 (9.86%) Driving Licence
15 6 (8.45%) Data Centre
15 6 (8.45%) VPN
15 6 (8.45%) HP
15 6 (8.45%) Citrix

Help Desk Support Technician
Top Related IT Skills by Category

For the 6 months to 8 February 2016, IT jobs within the UK that cited Help Desk Support Technician in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Support Technician in their job title. Up to 20 skills are shown per category.

Application Platforms
1 8 (11.27%) MS Exchange
2 3 (4.23%) SharePoint
3 2 (2.82%) Exchange Server 2003
3 2 (2.82%) Exchange Server 2010
4 1 (1.41%) Exchange Server 2007
Applications
1 32 (45.07%) MS Office
2 17 (23.94%) MS Excel
Business Applications
1 1 (1.41%) Dynamics CRM
Cloud Services
1 16 (22.54%) Office 365
2 2 (2.82%) Google Apps
3 1 (1.41%) Amazon AWS
Communications & Networking
1 10 (14.08%) DHCP
1 10 (14.08%) DNS
1 10 (14.08%) Firewall
2 7 (9.86%) LAN
3 6 (8.45%) VPN
4 5 (7.04%) TCP/IP
5 4 (5.63%) Remote Desktop
6 3 (4.23%) Internet
7 2 (2.82%) Unified Communications
7 2 (2.82%) WAN
7 2 (2.82%) Wi-Fi
8 1 (1.41%) DSL
8 1 (1.41%) Intranet
Database & Business Intelligence
1 1 (1.41%) MS Access
General
1 4 (5.63%) Legal
2 2 (2.82%) Billing
3 1 (1.41%) Back Office
3 1 (1.41%) Finance
3 1 (1.41%) Manufacturing
3 1 (1.41%) Telecoms
Libraries, Frameworks & Software Standards
1 1 (1.41%) Web Services
Miscellaneous
1 7 (9.86%) Driving Licence
2 6 (8.45%) Data Centre
3 5 (7.04%) Blackberry
3 5 (7.04%) Computer Science
3 5 (7.04%) iPhone
4 3 (4.23%) Analytical Skills
5 1 (1.41%) Algorithms
5 1 (1.41%) Biometrics
5 1 (1.41%) Client/Server
5 1 (1.41%) EqualLogic
5 1 (1.41%) PDA
5 1 (1.41%) VLE
Operating Systems
1 56 (78.87%) Windows
2 31 (43.66%) Windows Server
3 24 (33.80%) Windows 7
4 20 (28.17%) Windows 8
5 18 (25.35%) Windows XP
6 14 (19.72%) Android
7 10 (14.08%) Apple iOS
7 10 (14.08%) Windows Server 2008
8 8 (11.27%) Windows Server 2003
9 6 (8.45%) Windows Server 2012
10 3 (4.23%) Windows 2000
11 1 (1.41%) Linux
11 1 (1.41%) Windows 10
11 1 (1.41%) Windows Mobile
Processes & Methodologies
1 8 (11.27%) Time Management
2 3 (4.23%) ERP
2 3 (4.23%) ITIL
3 2 (2.82%) Disaster Recovery
3 2 (2.82%) Line Management
3 2 (2.82%) Mentoring
3 2 (2.82%) Patch Management
4 1 (1.41%) Asset Management
4 1 (1.41%) CRM
4 1 (1.41%) Migration
4 1 (1.41%) Network Monitoring
4 1 (1.41%) Stakeholder Management
Programming Languages
1 5 (7.04%) C
2 2 (2.82%) SQL
Qualifications
1 11 (15.49%) Degree
2 5 (7.04%) DBS Check
2 5 (7.04%) HND
3 1 (1.41%) MCITP
3 1 (1.41%) MCP
3 1 (1.41%) MCSA
3 1 (1.41%) MCSE
3 1 (1.41%) Microsoft Certification
Quality Assurance & Compliance
1 9 (12.68%) SLA
System Software
1 31 (43.66%) Active Directory
2 7 (9.86%) VMware Infrastructure
3 4 (5.63%) vSphere
4 3 (4.23%) Hyper-V
5 1 (1.41%) Terminal Services
5 1 (1.41%) XenApp
5 1 (1.41%) XenDesktop
Systems Management
1 2 (2.82%) SCCM
2 1 (1.41%) Backup Exec
2 1 (1.41%) Norton AntiVirus
Vendors
1 24 (33.80%) Microsoft
2 11 (15.49%) Cisco
3 7 (9.86%) VMware
4 6 (8.45%) Citrix
4 6 (8.45%) HP
5 4 (5.63%) SonicWALL
5 4 (5.63%) WatchGuard
6 2 (2.82%) Apple
6 2 (2.82%) Dell
6 2 (2.82%) Google
6 2 (2.82%) Sophos
7 1 (1.41%) Acronis
7 1 (1.41%) Avaya
7 1 (1.41%) Capita
7 1 (1.41%) Draytek
7 1 (1.41%) Intel Security
7 1 (1.41%) NETGEAR
7 1 (1.41%) Symantec
7 1 (1.41%) ZyXEL
Hastings, East Sussex
ARC IT Recruitment Ltd
Salary: £15000 - £22000 Per Annum
Posted: 3 days ago
London
Bluetownonline
Salary: £23000 - £26000 per annum
Posted: 3 days ago
Shoreham-By-Sea, West Sussex
RecruitmentRevolution.com Limited
Salary: Up to £22,000 per annum + Benefits
Posted: 5 days ago
London
Purple Consultancy
Salary: £18000 - £22000 per annum
Posted: 6 days ago