The table below looks at the statistics for the Help Desk Support Technician role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Help Desk Support Technician in their job title over the 3 months to 24 December 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
24 Dec 2014
Same period 2013 Same period 2012
Help Desk Support Technician
Rank 853 869 884
Rank change year-on-year
+16 +15
Permanent jobs requiring a Help Desk Support Technician 27 10 10
As % of all permanent IT jobs located in the UK 0.024% 0.009% 0.009%
As % of the Job Titles category 0.026% 0.010% 0.009%
Number of salaries quoted 10 10 9
Average salary £18,500 £22,000 £18,000
Average salary % change year-on-year
-15.90% +22.22%
90% offered a salary of more than £17,000 £17,450 £16,000
10% offered a salary of more than £19,950 £23,000 £25,800
UK excluding London average salary £18,500 £22,000 £17,000
% change year-on-year
-15.90% +29.41%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
104608 102056 108531
As % of all permanent IT jobs located in the UK 94.68% 94.69% 95.26%
Number of salaries quoted 87149 82785 93534
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £26,500 £26,750 £26,500
10% offered a salary of more than £70,000 £65,000 £70,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Help Desk Support Technician
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing Help Desk Support Technician in the job title within the UK as a proportion of the total demand within the Job Titles category.

Help Desk Support Technician Jobs Demand Trend in the UK

Help Desk Support Technician
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Support Technician within the UK.

Help Desk Support Technician Salary Trend in the UK

Help Desk Support Technician
Top 22 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Help Desk Support Technician within the UK over the 3 months to 24 December 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +14 26 £18,000 -18.18% 1
South East -3 9 £20,000 -11.11% 1
South West -6 9 - -
Berkshire - 9 £20,000 -
Newbury - 8 - -
Taunton - 6 - -
Somerset - 6 - -
East Midlands +21 3 £18,000 -
Bristol - 3 - -
East of England - 3 £18,250 -
Cambridge - 2 £19,500 -
Derby - 2 £18,500 -
North West - 2 £19,750 -
Manchester - 2 £19,750 -
Cambridgeshire - 2 £19,500 -
Derbyshire - 2 £18,500 -
Nottinghamshire +14 1 £17,000 -5.55%
Hertfordshire - 1 £17,000 -
Leicestershire - 1 £18,000 -
Loughborough - 1 £18,000 -
Bedfordshire - 1 £17,000 -
Reading - 1 £20,000 -

Help Desk Support Technician
Top 30 Related IT Skills

For the 6 months to 24 December 2014, IT jobs within the UK that cited Help Desk Support Technician in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Support Technician in their job title.

1 37 (74.00%) Microsoft
2 35 (70.00%) MS Office
3 32 (64.00%) TCP/IP
4 31 (62.00%) DHCP
4 31 (62.00%) DNS
5 29 (58.00%) VPN
5 29 (58.00%) Firewall
6 16 (32.00%) Windows
7 8 (16.00%) Active Directory
8 6 (12.00%) MS Excel
9 4 (8.00%) Windows XP
9 4 (8.00%) Cisco
9 4 (8.00%) Degree
9 4 (8.00%) Windows 7
10 3 (6.00%) MCP
10 3 (6.00%) MS Exchange
10 3 (6.00%) Citrix
10 3 (6.00%) Windows Server 2003
10 3 (6.00%) VMware
11 2 (4.00%) HND
11 2 (4.00%) SharePoint
11 2 (4.00%) Blackberry
11 2 (4.00%) VMware Infrastructure
11 2 (4.00%) Cloud Computing
11 2 (4.00%) Office 365
12 1 (2.00%) HTML
12 1 (2.00%) JavaScript
12 1 (2.00%) Linux
12 1 (2.00%) Lotus Domino
12 1 (2.00%) MCSE

Help Desk Support Technician
Top Related IT Skills by Category

For the 6 months to 24 December 2014, IT jobs within the UK that cited Help Desk Support Technician in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Support Technician in their job title. Up to 20 skills are shown per category.

Application Platforms
1 3 (6.00%) MS Exchange
2 2 (4.00%) SharePoint
3 1 (2.00%) Lotus Domino
3 1 (2.00%) CMS
Applications
1 35 (70.00%) MS Office
2 6 (12.00%) MS Excel
Cloud Services
1 2 (4.00%) Cloud Computing
1 2 (4.00%) Office 365
Communications & Networking
1 32 (64.00%) TCP/IP
2 31 (62.00%) DNS
2 31 (62.00%) DHCP
3 29 (58.00%) Firewall
3 29 (58.00%) VPN
General
1 1 (2.00%) German Language
Libraries, Frameworks & Software Standards
1 1 (2.00%) HTML
Miscellaneous
1 2 (4.00%) Blackberry
2 1 (2.00%) Computer Science
2 1 (2.00%) Video Conferencing
2 1 (2.00%) W3C
Operating Systems
1 16 (32.00%) Windows
2 4 (8.00%) Windows XP
2 4 (8.00%) Windows 7
3 3 (6.00%) Windows Server 2003
4 1 (2.00%) Windows Server 2008
4 1 (2.00%) Linux
Processes & Methodologies
1 1 (2.00%) Service Management
1 1 (2.00%) Content Management
1 1 (2.00%) Data Protection
Programming Languages
1 1 (2.00%) JavaScript
Qualifications
1 4 (8.00%) Degree
2 3 (6.00%) MCP
3 2 (4.00%) HND
4 1 (2.00%) MCSE
4 1 (2.00%) Microsoft Certification
Quality Assurance & Compliance
1 1 (2.00%) SLA
System Software
1 8 (16.00%) Active Directory
2 2 (4.00%) VMware Infrastructure
3 1 (2.00%) Hyper-V
3 1 (2.00%) Terminal Services
Systems Management
1 1 (2.00%) Backup Exec
1 1 (2.00%) SCCM
1 1 (2.00%) SCDPM
Vendors
1 37 (74.00%) Microsoft
2 4 (8.00%) Cisco
3 3 (6.00%) Citrix
3 3 (6.00%) VMware
4 1 (2.00%) Kaspersky
4 1 (2.00%) Apple
4 1 (2.00%) Bloomberg
4 1 (2.00%) Symantec
4 1 (2.00%) IBM
4 1 (2.00%) Dell
Brighton, East Sussex
Bluetownonline
Salary: Band 3
Posted: 3 days ago