The table below looks at the statistics for the Help Desk Support Technician role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Help Desk Support Technician in their job title over the 3 months to 28 May 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
28 May 2015
Same period 2014 Same period 2013
Help Desk Support Technician
Rank 867 922 897
Rank change year-on-year
+55 -25
Permanent jobs requiring a Help Desk Support Technician 30 10 6
As % of all permanent IT jobs located in the UK 0.028% 0.008% 0.006%
As % of the Job Titles category 0.029% 0.009% 0.006%
Number of salaries quoted 22 10 6
Average salary £23,500 £21,000 £25,000
Average salary % change year-on-year
+11.90% -16.00%
90% offered a salary of more than £18,700 £17,500 £18,000
10% offered a salary of more than £36,000 £32,000 £29,250
UK excluding London average salary £22,000 £20,000 £22,500
% change year-on-year
+10.00% -11.11%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
102195 114720 103098
As % of all permanent IT jobs located in the UK 94.56% 94.62% 94.63%
Number of salaries quoted 83974 94226 85780
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £26,954 £27,186 £27,000
10% offered a salary of more than £70,000 £67,500 £70,000
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

Help Desk Support Technician
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing Help Desk Support Technician in the job title within the UK as a proportion of the total demand within the Job Titles category.

Help Desk Support Technician Jobs Demand Trend in the UK

Help Desk Support Technician
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Support Technician within the UK.

Help Desk Support Technician Salary Trend in the UK

Help Desk Support Technician
Salary Histogram

This chart provides a salary histogram for IT jobs citing Help Desk Support Technician over the 3 months to 28 May 2015 within the UK.

Help Desk Support Technician Salary Histogram in the UK

Help Desk Support Technician
Top 19 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Help Desk Support Technician within the UK over the 3 months to 28 May 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +64 30 £23,500 +17.50% 1
London +53 12 £32,500 +8.33%
East of England +25 7 £23,500 +17.50%
Luton - 7 £23,500 -
Bedfordshire - 7 £23,500 -
South East +19 6 £26,000 -18.75% 1
Newbury - 4 - -
Berkshire - 4 - -
South West -1 3 £18,000 -10.00%
Sale - 2 £18,500 -
Taunton - 2 - -
Somerset - 2 - -
North West - 2 £18,500 -
Manchester - 2 £18,500 -
High Wycombe - 1 £30,000 -
Maidstone - 1 £22,000 -
Buckinghamshire - 1 £30,000 - 1
Kent - 1 £22,000 -
Avon - 1 £18,000 -

Help Desk Support Technician
Top 30 Related IT Skills

For the 6 months to 28 May 2015, IT jobs within the UK that cited Help Desk Support Technician in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Support Technician in their job title.

1 34 (70.83%) Microsoft
2 30 (62.50%) MS Office
3 25 (52.08%) Windows
3 25 (52.08%) TCP/IP
4 21 (43.75%) DNS
4 21 (43.75%) DHCP
5 18 (37.50%) Firewall
6 16 (33.33%) VPN
7 15 (31.25%) Active Directory
8 14 (29.17%) Citrix
9 12 (25.00%) Office 365
10 11 (22.92%) Blackberry
11 10 (20.83%) Telecoms
11 10 (20.83%) Degree
12 9 (18.75%) Windows 7
13 8 (16.67%) Windows 8
14 7 (14.58%) Finance
15 6 (12.50%) Windows Server 2003
15 6 (12.50%) MS Exchange
15 6 (12.50%) HND
15 6 (12.50%) C
16 5 (10.42%) HNC
16 5 (10.42%) LAN
16 5 (10.42%) WAN
16 5 (10.42%) Wi-Fi
16 5 (10.42%) Banking
16 5 (10.42%) XenApp
17 4 (8.33%) Mathematics
17 4 (8.33%) Android
17 4 (8.33%) Apple iOS

Help Desk Support Technician
Top Related IT Skills by Category

For the 6 months to 28 May 2015, IT jobs within the UK that cited Help Desk Support Technician in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Support Technician in their job title. Up to 20 skills are shown per category.

Application Platforms
1 6 (12.50%) MS Exchange
2 4 (8.33%) SharePoint
3 1 (2.08%) IIS
3 1 (2.08%) Exchange Server 2007
Applications
1 30 (62.50%) MS Office
2 4 (8.33%) MS Excel
Business Applications
1 2 (4.17%) HiPortfolio
Cloud Services
1 12 (25.00%) Office 365
2 3 (6.25%) Cloud Computing
3 1 (2.08%) Google Apps
Communications & Networking
1 25 (52.08%) TCP/IP
2 21 (43.75%) DNS
2 21 (43.75%) DHCP
3 18 (37.50%) Firewall
4 16 (33.33%) VPN
5 5 (10.42%) LAN
5 5 (10.42%) WAN
5 5 (10.42%) Wi-Fi
6 1 (2.08%) SAN
6 1 (2.08%) POP3
6 1 (2.08%) SMTP
6 1 (2.08%) IMAP
6 1 (2.08%) Wireless
Database & Business Intelligence
1 1 (2.08%) SQL Server
General
1 10 (20.83%) Telecoms
2 7 (14.58%) Finance
3 5 (10.42%) Banking
4 1 (2.08%) Marketing
4 1 (2.08%) Retail
4 1 (2.08%) Back Office
Libraries, Frameworks & Software Standards
1 1 (2.08%) MAPI
Miscellaneous
1 11 (22.92%) Blackberry
2 4 (8.33%) Mathematics
3 2 (4.17%) Data Centre
3 2 (4.17%) Statistics
4 1 (2.08%) Analytical Skills
4 1 (2.08%) Video Conferencing
Operating Systems
1 25 (52.08%) Windows
2 9 (18.75%) Windows 7
3 8 (16.67%) Windows 8
4 6 (12.50%) Windows Server 2003
5 4 (8.33%) Android
5 4 (8.33%) Apple iOS
6 2 (4.17%) Solaris
6 2 (4.17%) Linux
7 1 (2.08%) Mac OS X
7 1 (2.08%) Windows Server 2008
Processes & Methodologies
1 4 (8.33%) Mobile Device Management
2 2 (4.17%) Investment Management
2 2 (4.17%) Software Deployment
2 2 (4.17%) Software Testing
3 1 (2.08%) Web Development
3 1 (2.08%) Migration
Programming Languages
1 6 (12.50%) C
2 3 (6.25%) SQL
Qualifications
1 10 (20.83%) Degree
2 6 (12.50%) HND
3 5 (10.42%) HNC
4 1 (2.08%) Microsoft Certification
System Software
1 15 (31.25%) Active Directory
2 5 (10.42%) XenApp
3 1 (2.08%) VMware Workstation
3 1 (2.08%) KVM
3 1 (2.08%) VMware Infrastructure
3 1 (2.08%) VirtualBox
3 1 (2.08%) Hyper-V
Systems Management
1 1 (2.08%) Backup Exec
Vendors
1 34 (70.83%) Microsoft
2 14 (29.17%) Citrix
3 2 (4.17%) VMware
3 2 (4.17%) Bloomberg
3 2 (4.17%) Cisco
4 1 (2.08%) HP
4 1 (2.08%) Dell
4 1 (2.08%) Apple
4 1 (2.08%) Google
4 1 (2.08%) NETGEAR
4 1 (2.08%) Kaspersky
4 1 (2.08%) SonicWALL
Milton Keynes, Buckinghamshire
CV Screen Ltd
Salary: £20k - 23k per year + Pension and BUPA
Posted: 6 hours ago