The table below looks at the statistics for the Help Desk Support Technician role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Help Desk Support Technician in their job title over the 3 months to 30 January 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
30 Jan 2015
Same period 2014 Same period 2013
Help Desk Support Technician
Rank 858 879 879
Rank change year-on-year
+21 0
Permanent jobs requiring a Help Desk Support Technician 20 14 6
As % of all permanent IT jobs located in the UK 0.019% 0.014% 0.005%
As % of the Job Titles category 0.020% 0.014% 0.006%
Number of salaries quoted 6 14 5
Average salary £19,000 £22,750 £16,500
Average salary % change year-on-year
-16.48% +37.87%
90% offered a salary of more than £18,000 £17,300 £16,000
10% offered a salary of more than £21,400 £30,000 £19,000
UK excluding London average salary £19,000 £22,000 £16,000
% change year-on-year
-13.63% +37.50%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
100365 96995 104060
As % of all permanent IT jobs located in the UK 94.79% 94.55% 95.11%
Number of salaries quoted 83553 78307 89163
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £26,500 £27,500 £26,500
10% offered a salary of more than £70,000 £65,000 £70,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Help Desk Support Technician
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing Help Desk Support Technician in the job title within the UK as a proportion of the total demand within the Job Titles category.

Help Desk Support Technician Jobs Demand Trend in the UK

Help Desk Support Technician
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Support Technician within the UK.

Help Desk Support Technician Salary Trend in the UK

Help Desk Support Technician
Top 17 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Help Desk Support Technician within the UK over the 3 months to 30 January 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England 0 18 £18,000 -20.87% 2
South East -20 10 £25,000 +8.69% 1
Newbury 0 9 - -
Berkshire -7 9 - -
South West -11 5 - -
Somerset - 4 - -
Taunton - 4 - -
East Midlands +19 2 £18,000 +2.85%
Derby - 2 £18,500 -
Derbyshire - 2 £18,500 -
Leicestershire - 1 £18,000 -
Surrey - 1 £25,000 - 1
Loughborough - 1 £18,000 -
Manchester - 1 £18,000 -
Thames Ditton - 1 £25,000 -
North West - 1 £18,000 -
Bristol - 1 - -

Help Desk Support Technician
Top 30 Related IT Skills

For the 6 months to 30 January 2015, IT jobs within the UK that cited Help Desk Support Technician in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Support Technician in their job title.

1 36 (73.47%) Microsoft
2 34 (69.39%) MS Office
3 32 (65.31%) TCP/IP
4 31 (63.27%) DNS
4 31 (63.27%) DHCP
5 28 (57.14%) Firewall
6 27 (55.10%) VPN
7 18 (36.73%) Windows
8 10 (20.41%) Active Directory
9 6 (12.24%) MS Excel
10 5 (10.20%) MS Exchange
10 5 (10.20%) Cisco
11 4 (8.16%) Windows Server 2003
11 4 (8.16%) Windows XP
11 4 (8.16%) Windows 7
11 4 (8.16%) VMware
11 4 (8.16%) Office 365
12 3 (6.12%) VMware Infrastructure
12 3 (6.12%) Degree
12 3 (6.12%) Cloud Computing
12 3 (6.12%) SharePoint
12 3 (6.12%) MCP
12 3 (6.12%) Citrix
13 2 (4.08%) Blackberry
13 2 (4.08%) Dell
13 2 (4.08%) Apple
13 2 (4.08%) Linux
13 2 (4.08%) HND
13 2 (4.08%) Backup Exec
13 2 (4.08%) Kaspersky

Help Desk Support Technician
Top Related IT Skills by Category

For the 6 months to 30 January 2015, IT jobs within the UK that cited Help Desk Support Technician in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Support Technician in their job title. Up to 20 skills are shown per category.

Application Platforms
1 5 (10.20%) MS Exchange
2 3 (6.12%) SharePoint
3 1 (2.04%) CMS
3 1 (2.04%) Exchange Server 2007
3 1 (2.04%) Lotus Domino
Applications
1 34 (69.39%) MS Office
2 6 (12.24%) MS Excel
Cloud Services
1 4 (8.16%) Office 365
2 3 (6.12%) Cloud Computing
3 1 (2.04%) Google Apps
Communications & Networking
1 32 (65.31%) TCP/IP
2 31 (63.27%) DNS
2 31 (63.27%) DHCP
3 28 (57.14%) Firewall
4 27 (55.10%) VPN
5 1 (2.04%) Wireless
5 1 (2.04%) IMAP
5 1 (2.04%) POP3
5 1 (2.04%) SMTP
5 1 (2.04%) SAN
General
1 1 (2.04%) Marketing
1 1 (2.04%) German Language
1 1 (2.04%) Retail
Libraries, Frameworks & Software Standards
1 1 (2.04%) MAPI
1 1 (2.04%) HTML
Miscellaneous
1 2 (4.08%) Blackberry
2 1 (2.04%) Video Conferencing
2 1 (2.04%) W3C
Operating Systems
1 18 (36.73%) Windows
2 4 (8.16%) Windows Server 2003
2 4 (8.16%) Windows XP
2 4 (8.16%) Windows 7
3 2 (4.08%) Linux
3 2 (4.08%) Windows Server 2008
4 1 (2.04%) Mac OS X
Processes & Methodologies
1 1 (2.04%) Service Management
1 1 (2.04%) Content Management
1 1 (2.04%) Data Protection
Programming Languages
1 1 (2.04%) JavaScript
Qualifications
1 3 (6.12%) Degree
1 3 (6.12%) MCP
2 2 (4.08%) HND
3 1 (2.04%) MCSE
3 1 (2.04%) Microsoft Certification
System Software
1 10 (20.41%) Active Directory
2 3 (6.12%) VMware Infrastructure
3 1 (2.04%) KVM
3 1 (2.04%) Hyper-V
3 1 (2.04%) VirtualBox
3 1 (2.04%) Terminal Services
Systems Management
1 2 (4.08%) Backup Exec
2 1 (2.04%) SCDPM
2 1 (2.04%) SCCM
Vendors
1 36 (73.47%) Microsoft
2 5 (10.20%) Cisco
3 4 (8.16%) VMware
4 3 (6.12%) Citrix
5 2 (4.08%) Dell
5 2 (4.08%) Apple
5 2 (4.08%) Kaspersky
6 1 (2.04%) Google
6 1 (2.04%) NETGEAR
6 1 (2.04%) Bloomberg
6 1 (2.04%) Symantec
6 1 (2.04%) IBM
6 1 (2.04%) HP
Midlands
EMBS- People Transfer
Salary: To £18k Dependent on Experience
Posted: 3 days ago
Dorking, Surrey
Oscar Associates (UK) Ltd
Salary: £19000 - £23000 per annum + Excellent Benefits
Posted: 3 days ago