The table below looks at the statistics for the Help Desk Support Technician role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Help Desk Support Technician in their job title over the 3 months to 24 November 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
24 Nov 2014
Same period 2013 Same period 2012
Help Desk Support Technician
Rank 868 881 863
Rank change year-on-year
+13 -18
Permanent jobs requiring a Help Desk Support Technician 28 13 14
As % of all permanent IT jobs located in the UK 0.025% 0.012% 0.012%
As % of the Job Titles category 0.026% 0.012% 0.013%
Number of salaries quoted 14 12 14
Average salary £19,250 £22,000 £18,000
Average salary % change year-on-year
-12.50% +22.22%
90% offered a salary of more than £17,000 £18,000 £17,000
10% offered a salary of more than £22,500 £22,000 £25,000
UK excluding London average salary £19,250 £22,000 £17,500
% change year-on-year
-12.50% +25.71%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
107644 104931 108810
As % of all permanent IT jobs located in the UK 94.61% 94.70% 95.32%
Number of salaries quoted 89153 86333 93218
Average salary £45,000 £44,000 £42,500
Average salary % change year-on-year
+2.27% +3.52%
90% offered a salary of more than £26,250 £26,500 £26,500
10% offered a salary of more than £70,000 £65,000 £70,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Help Desk Support Technician
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing Help Desk Support Technician in the job title within the UK as a proportion of the total demand within the Job Titles category.

Help Desk Support Technician Jobs Demand Trend in the UK

Help Desk Support Technician
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Support Technician within the UK.

Help Desk Support Technician Salary Trend in the UK

Help Desk Support Technician
Top 27 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Help Desk Support Technician within the UK over the 3 months to 24 November 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +8 28 £19,250 -12.50% 3
South East - 11 £20,000 - 1
Berkshire - 10 £21,750 -
South West -8 8 £22,500 +2.27%
Newbury - 8 - -
East of England - 4 £17,000 -
North West - 4 £19,750 - 1
Somerset - 3 - -
Taunton - 3 - -
Bristol - 3 - -
Cambridge - 2 £19,500 -
Reading - 2 £21,750 -
Cambridgeshire - 2 £19,500 -
Cheshire - 2 £17,500 -
Manchester - 2 £22,000 - 1
Bedfordshire - 2 £17,000 -
Hertfordshire - 2 £17,000 -
Nottinghamshire +14 1 £17,000 -5.55%
East Midlands +9 1 £17,000 -5.55%
Dorset -12 1 £22,500 +80.00%
Gloucestershire -13 1 £22,500 +2.27%
Hampshire - 1 £19,000 -
Runcorn - 1 £18,000 -
Warrington - 1 £17,000 -
Cheltenham - 1 £22,500 -
Basingstoke - 1 £19,000 -
Bournemouth - 1 £22,500 -

Help Desk Support Technician
Top 30 Related IT Skills

For the 6 months to 24 November 2014, IT jobs within the UK that cited Help Desk Support Technician in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Support Technician in their job title.

1 32 (72.73%) Microsoft
2 30 (68.18%) MS Office
3 27 (61.36%) TCP/IP
4 26 (59.09%) VPN
4 26 (59.09%) DNS
4 26 (59.09%) DHCP
4 26 (59.09%) Firewall
5 13 (29.55%) Windows
6 6 (13.64%) MS Excel
7 5 (11.36%) Active Directory
8 4 (9.09%) Citrix
8 4 (9.09%) Windows XP
8 4 (9.09%) Windows 7
8 4 (9.09%) VMware
9 3 (6.82%) Degree
9 3 (6.82%) MCP
9 3 (6.82%) Cisco
10 2 (4.55%) Blackberry
10 2 (4.55%) VMware Infrastructure
11 1 (2.27%) Backup Exec
11 1 (2.27%) Computer Science
11 1 (2.27%) German Language
11 1 (2.27%) SCCM
11 1 (2.27%) Video Conferencing
11 1 (2.27%) Data Protection
11 1 (2.27%) CMS
11 1 (2.27%) Service Management
11 1 (2.27%) Kaspersky
11 1 (2.27%) Windows Server 2008
11 1 (2.27%) Content Management

Help Desk Support Technician
Top Related IT Skills by Category

For the 6 months to 24 November 2014, IT jobs within the UK that cited Help Desk Support Technician in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Support Technician in their job title. Up to 20 skills are shown per category.

Application Platforms
1 1 (2.27%) IIS
1 1 (2.27%) Lotus Domino
1 1 (2.27%) MS Exchange
1 1 (2.27%) CMS
Applications
1 30 (68.18%) MS Office
2 6 (13.64%) MS Excel
Communications & Networking
1 27 (61.36%) TCP/IP
2 26 (59.09%) VPN
2 26 (59.09%) DNS
2 26 (59.09%) Firewall
2 26 (59.09%) DHCP
General
1 1 (2.27%) German Language
Libraries, Frameworks & Software Standards
1 1 (2.27%) HTML
Miscellaneous
1 2 (4.55%) Blackberry
2 1 (2.27%) Computer Science
2 1 (2.27%) Video Conferencing
2 1 (2.27%) W3C
Operating Systems
1 13 (29.55%) Windows
2 4 (9.09%) Windows XP
2 4 (9.09%) Windows 7
3 1 (2.27%) Windows Server 2003
3 1 (2.27%) Windows Server 2008
3 1 (2.27%) Linux
Processes & Methodologies
1 1 (2.27%) Service Management
1 1 (2.27%) Content Management
1 1 (2.27%) Data Protection
Programming Languages
1 1 (2.27%) JavaScript
1 1 (2.27%) SQL
Qualifications
1 3 (6.82%) MCP
1 3 (6.82%) Degree
2 1 (2.27%) HND
2 1 (2.27%) MCSE
2 1 (2.27%) Microsoft Certification
Quality Assurance & Compliance
1 1 (2.27%) SLA
System Software
1 5 (11.36%) Active Directory
2 2 (4.55%) VMware Infrastructure
3 1 (2.27%) Hyper-V
3 1 (2.27%) Terminal Services
Systems Management
1 1 (2.27%) Backup Exec
1 1 (2.27%) SCCM
1 1 (2.27%) SCDPM
Vendors
1 32 (72.73%) Microsoft
2 4 (9.09%) Citrix
2 4 (9.09%) VMware
3 3 (6.82%) Cisco
4 1 (2.27%) IBM
4 1 (2.27%) Dell
4 1 (2.27%) Apple
4 1 (2.27%) Bloomberg
4 1 (2.27%) Symantec
4 1 (2.27%) Kaspersky
Manchester, Lancashire
Harvey Nash plc
Salary: £16000 - £20000 per annum
Posted: 8 hours ago
Dorking, Surrey
Oscar Associates (UK) Ltd
Salary: £19000 - £23000 per annum + Benefits
Posted: 5 days ago