The statistics below represent IT jobs advertised across the UK that had Help Desk Technician featuring in the job title. Included is a guide to the salaries offered over the 3 months to 28 August 2016 with a comparison to same period over 2 years.

3 months to
28 Aug 2016
Same period 2015 Same period 2014
Help Desk Technician
Rank 877 944 946
Rank change year-on-year
+67 +2
Permanent jobs requiring a Help Desk Technician 22 33 48
As % of all permanent IT jobs located in the UK 0.023% 0.030% 0.041%
As % of the Job Titles category 0.024% 0.031% 0.043%
Number of salaries quoted 21 33 30
Median salary £22,000 £20,000 £21,250
Median salary % change year-on-year
+10.00% -5.88%
90% offered a salary of more than £18,200 £16,700 £17,000
10% offered a salary of more than £23,000 £26,000 £27,050
UK excluding London median salary £21,500 £19,000 £21,250
% change year-on-year
+13.15% -10.58%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
92868 105229 112076
As % of all permanent IT jobs located in the UK 96.34% 96.21% 96.45%
Number of salaries quoted 78150 87307 90374
Median salary £47,500 £45,000 £45,000
Median salary % change year-on-year
+5.55% -
90% offered a salary of more than £27,500 £27,000 £26,500
10% offered a salary of more than £72,500 £67,500 £70,000
UK excluding London median salary £41,500 £40,000 £40,000
% change year-on-year
+3.75% -

Help Desk Technician
Jobs Demand Trend

The demand trend of job ads that featured Help Desk Technician in the job title.

Help Desk Technician Jobs Demand Trend in the UK

Help Desk Technician
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Technician within the UK.

Help Desk Technician Salary Trend in the UK

Help Desk Technician
Top 30 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Help Desk Technician within the UK over the 3 months to 28 August 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +55 22 £22,000 +10.00% 1
South East +13 6 £23,000 +21.05%
West Midlands +1 5 £20,000 -16.66%
London +45 4 £23,000 +2.22% 1
Coulsdon - 4 £23,000 -
North West - 3 £22,000 -
Epsom - 3 £23,000 -
Surrey - 3 £23,000 -
Northampton +11 2 £18,000 +5.88%
Northamptonshire +9 2 £18,000 +5.88%
East Midlands +8 2 £18,000 +5.88%
Staffordshire +4 2 £21,000 -12.50%
Warwickshire - 2 £20,000 -
Yorkshire - 2 £18,500 -
Manchester - 2 £19,000 -
East of England +5 1 £19,500 -4.87%
Berkshire - 1 £22,000 -
East Sussex - 1 - -
Hampshire - 1 £21,500 -
Walsall - 1 £22,500 -
North Yorkshire - 1 £17,000 -
South Yorkshire - 1 £20,000 -
Liverpool - 1 £22,000 -
Cheshire - 1 £22,000 -
Merseyside - 1 £22,000 -
Sheffield - 1 £20,000 -
Burton-upon-Trent - 1 £20,000 -
Stafford - 1 £22,000 -
Sale - 1 £18,500 -
Bracknell - 1 £22,000 -

Help Desk Technician Skill Set
Top 30 Related IT Skills

For the 6 months to 28 August 2016, Help Desk Technician job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring Help Desk Technician in the job title.

1 33 (70.21%) Windows
2 27 (57.45%) Active Directory
3 20 (42.55%) Microsoft
4 18 (38.30%) MS Office
5 14 (29.79%) Windows Server
6 12 (25.53%) Windows 7
7 11 (23.40%) MS Exchange
8 10 (21.28%) ITIL
9 9 (19.15%) MS Excel
9 9 (19.15%) Microsoft Certification
9 9 (19.15%) Windows Server 2008
10 8 (17.02%) Windows 8
10 8 (17.02%) Firewall
10 8 (17.02%) Windows 10
11 7 (14.89%) MCSE
11 7 (14.89%) TCP/IP
11 7 (14.89%) DNS
11 7 (14.89%) Windows Server 2012
11 7 (14.89%) VMware
11 7 (14.89%) VMware Infrastructure
12 6 (12.77%) Office 365
13 5 (10.64%) SCCM
13 5 (10.64%) Apple iOS
13 5 (10.64%) Android
13 5 (10.64%) MCSA
13 5 (10.64%) Windows XP
13 5 (10.64%) Mac OS X
14 4 (8.51%) Apple
14 4 (8.51%) MCP
14 4 (8.51%) VPN

Help Desk Technician Skill Set
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 11 (23.40%) MS Exchange
2 2 (4.26%) Exchange Server 2013
2 2 (4.26%) Skype for Business
3 1 (2.13%) Exchange Server 2007
3 1 (2.13%) Exchange Server 2010
3 1 (2.13%) SharePoint
Applications
1 18 (38.30%) MS Office
2 9 (19.15%) MS Excel
Cloud Services
1 6 (12.77%) Office 365
Communications & Networking
1 8 (17.02%) Firewall
2 7 (14.89%) DNS
2 7 (14.89%) TCP/IP
3 4 (8.51%) DHCP
3 4 (8.51%) LAN
3 4 (8.51%) VPN
3 4 (8.51%) WAN
4 2 (4.26%) Broadband
4 2 (4.26%) Skype
4 2 (4.26%) VoIP
4 2 (4.26%) Wireless
5 1 (2.13%) Ethernet
5 1 (2.13%) Internet
5 1 (2.13%) Remote Desktop
5 1 (2.13%) Structured Cabling
5 1 (2.13%) VLAN
Database & Business Intelligence
1 2 (4.26%) SQL Server
General
1 3 (6.38%) Finance
2 1 (2.13%) Retail
2 1 (2.13%) Telecoms
Libraries, Frameworks & Software Standards
1 1 (2.13%) HTML
Miscellaneous
1 4 (8.51%) Driving Licence
2 3 (6.38%) Management Information System
2 3 (6.38%) Smartphone
3 2 (4.26%) Mathematics
3 2 (4.26%) PMI
4 1 (2.13%) Computer Science
Operating Systems
1 33 (70.21%) Windows
2 14 (29.79%) Windows Server
3 12 (25.53%) Windows 7
4 9 (19.15%) Windows Server 2008
5 8 (17.02%) Windows 10
5 8 (17.02%) Windows 8
6 7 (14.89%) Windows Server 2012
7 5 (10.64%) Android
7 5 (10.64%) Apple iOS
7 5 (10.64%) Mac OS X
7 5 (10.64%) Windows XP
8 4 (8.51%) Windows Phone
9 2 (4.26%) Windows Server 2003
9 2 (4.26%) Windows Vista
10 1 (2.13%) Linux
10 1 (2.13%) Red Hat Enterprise Linux
Processes & Methodologies
1 10 (21.28%) ITIL
2 3 (6.38%) Migration
2 3 (6.38%) Service Delivery
3 2 (4.26%) Conflict Management
3 2 (4.26%) Software Testing
4 1 (2.13%) Disaster Recovery
4 1 (2.13%) Fault Management
4 1 (2.13%) PRINCE2
Programming Languages
1 2 (4.26%) C
2 1 (2.13%) C#
2 1 (2.13%) PowerShell
2 1 (2.13%) VBScript
Qualifications
1 9 (19.15%) Microsoft Certification
2 7 (14.89%) MCSE
3 5 (10.64%) MCSA
4 4 (8.51%) MCITP
4 4 (8.51%) MCP
5 3 (6.38%) A+ Certification
5 3 (6.38%) MCTS
5 3 (6.38%) Network+ Certification
6 2 (4.26%) CCNA
6 2 (4.26%) Cisco Certification
6 2 (4.26%) DBS Check
6 2 (4.26%) Degree
6 2 (4.26%) PMI Certification
7 1 (2.13%) GNVQ
Quality Assurance & Compliance
1 2 (4.26%) SLA
2 1 (2.13%) ISO 9001
System Software
1 27 (57.45%) Active Directory
2 7 (14.89%) VMware Infrastructure
3 4 (8.51%) Hyper-V
4 2 (4.26%) VMware Workstation
5 1 (2.13%) Virtual Servers
5 1 (2.13%) vSphere
Systems Management
1 5 (10.64%) SCCM
2 1 (2.13%) Backup Exec
2 1 (2.13%) Norton AntiVirus
Vendors
1 20 (42.55%) Microsoft
2 7 (14.89%) VMware
3 4 (8.51%) Apple
4 3 (6.38%) Cisco
4 3 (6.38%) Citrix
5 2 (4.26%) Kaspersky
5 2 (4.26%) Symantec
6 1 (2.13%) Acronis
6 1 (2.13%) Canon
6 1 (2.13%) HP
6 1 (2.13%) Intel Security
6 1 (2.13%) Panasonic
6 1 (2.13%) Red Hat
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Salary: £18000 - £25000 per annum
Posted: 2 days ago