The statistics below represent IT jobs advertised across the UK that had Help Desk Technician featuring in the job title. Included is a guide to the salaries offered over the 3 months to 5 May 2016 with a comparison to same period over 2 years.

3 months to
5 May 2016
Same period 2015 Same period 2014
Help Desk Technician
Rank 904 916 948
Rank change year-on-year
+12 +32
Permanent jobs requiring a Help Desk Technician 33 58 49
As % of all permanent IT jobs located in the UK 0.032% 0.053% 0.041%
As % of the Job Titles category 0.033% 0.054% 0.043%
Number of salaries quoted 33 50 45
Median salary £20,000 £20,750 £22,500
Median salary % change year-on-year
-3.61% -7.77%
90% offered a salary of more than £17,150 £17,650 £17,500
10% offered a salary of more than £25,000 £27,500 £30,000
UK excluding London median salary £19,000 £19,000 £21,500
% change year-on-year
- -11.62%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
98711 106520 115260
As % of all permanent IT jobs located in the UK 96.26% 96.47% 96.45%
Number of salaries quoted 82990 86917 93519
Median salary £45,000 £45,000 £45,000
90% offered a salary of more than £27,500 £26,500 £27,000
10% offered a salary of more than £70,000 £68,000 £70,000
UK excluding London median salary £41,500 £40,000 £40,000
% change year-on-year
+3.75% -

Help Desk Technician
Jobs Demand Trend

The demand trend of job ads that featured Help Desk Technician in the job title.

Help Desk Technician Jobs Demand Trend in the UK

Help Desk Technician
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Technician within the UK.

Help Desk Technician Salary Trend in the UK

Help Desk Technician
Top 26 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Help Desk Technician within the UK over the 3 months to 5 May 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +2 29 £20,000 -3.61% 3
South East +8 12 £20,000 +6.66% 3
London +12 10 £23,000 -6.12%
Berkshire +6 4 £19,750 +6.75%
East of England +3 4 £21,500 -8.51%
Guildford - 4 £20,000 -
Surrey - 4 £20,000 -
Somerset +2 3 £16,500 -
South West 0 3 £16,500 -8.33%
Taunton -14 3 £16,500 -
South Wales - 3 £18,000 -
Bridgend - 3 £18,000 -
Wales - 3 £18,000 -
Essex - 3 £20,000 -
Oxfordshire -7 2 £19,000 - 2
East Sussex - 2 £18,500 -
Kingston Upon Thames - 2 £24,500 -
Thatcham - 2 £17,500 -
Wokingham - 2 £22,000 -
Hastings - 2 £18,500 -
Basildon - 2 £22,500 -
Bedfordshire +2 1 £23,000 -2.12%
Romford - 1 £19,000 -
Bedford - 1 £23,000 -
Godalming - 1 £20,000 -
Croydon - 1 £24,000 -

Help Desk Technician Skill Set
Top 30 Related IT Skills

For the 6 months to 5 May 2016, Help Desk Technician job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring Help Desk Technician in the job title.

1 63 (79.75%) Windows
2 39 (49.37%) Microsoft
3 37 (46.84%) Windows Server
4 35 (44.30%) MS Office
5 33 (41.77%) Active Directory
6 29 (36.71%) Windows 7
7 23 (29.11%) MS Excel
8 19 (24.05%) Windows 8
9 16 (20.25%) Office 365
9 16 (20.25%) Windows XP
10 14 (17.72%) Apple iOS
11 12 (15.19%) MS Exchange
11 12 (15.19%) ITIL
11 12 (15.19%) Windows Server 2008
12 11 (13.92%) Android
13 10 (12.66%) Microsoft Certification
14 9 (11.39%) Citrix
14 9 (11.39%) LAN
14 9 (11.39%) SLA
15 8 (10.13%) MCSE
15 8 (10.13%) Remote Desktop
16 7 (8.86%) Windows 10
16 7 (8.86%) Cisco
17 6 (7.59%) Firewall
17 6 (7.59%) Windows Server 2003
17 6 (7.59%) Internet
17 6 (7.59%) TCP/IP
18 5 (6.33%) MCITP
18 5 (6.33%) Exchange Server 2003
18 5 (6.33%) MCSA

Help Desk Technician Skill Set
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 12 (15.19%) MS Exchange
2 5 (6.33%) Exchange Server 2003
3 4 (5.06%) Exchange Server 2010
3 4 (5.06%) SharePoint
4 2 (2.53%) Exchange Server 2007
Applications
1 35 (44.30%) MS Office
2 23 (29.11%) MS Excel
Business Applications
1 2 (2.53%) Dynamics CRM
Cloud Services
1 16 (20.25%) Office 365
Communications & Networking
1 9 (11.39%) LAN
2 8 (10.13%) Remote Desktop
3 6 (7.59%) Firewall
3 6 (7.59%) Internet
3 6 (7.59%) TCP/IP
4 5 (6.33%) DHCP
5 4 (5.06%) DNS
5 4 (5.06%) WAN
6 3 (3.80%) Unified Communications
7 2 (2.53%) DSL
8 1 (1.27%) Intranet
Database & Business Intelligence
1 2 (2.53%) SQL Server
2 1 (1.27%) MS Access
General
1 4 (5.06%) Legal
2 3 (3.80%) Law
3 1 (1.27%) Back Office
3 1 (1.27%) Manufacturing
3 1 (1.27%) Retail
3 1 (1.27%) Telecoms
Miscellaneous
1 5 (6.33%) Blackberry
2 2 (2.53%) Client/Server
2 2 (2.53%) CMDB
2 2 (2.53%) Computer Science
2 2 (2.53%) Data Centre
2 2 (2.53%) Driving Licence
2 2 (2.53%) iPhone
2 2 (2.53%) Mathematics
2 2 (2.53%) PDA
3 1 (1.27%) Biometrics
3 1 (1.27%) Management Information System
3 1 (1.27%) Smartphone
3 1 (1.27%) VLE
Operating Systems
1 63 (79.75%) Windows
2 37 (46.84%) Windows Server
3 29 (36.71%) Windows 7
4 19 (24.05%) Windows 8
5 16 (20.25%) Windows XP
6 14 (17.72%) Apple iOS
7 12 (15.19%) Windows Server 2008
8 11 (13.92%) Android
9 7 (8.86%) Windows 10
10 6 (7.59%) Windows Server 2003
11 4 (5.06%) Windows Server 2012
12 2 (2.53%) Windows Mobile
13 1 (1.27%) Linux
13 1 (1.27%) Windows 2000
Processes & Methodologies
1 12 (15.19%) ITIL
2 4 (5.06%) Migration
3 3 (3.80%) Disaster Recovery
3 3 (3.80%) Patch Management
3 3 (3.80%) Time Management
4 2 (2.53%) Business Continuity
4 2 (2.53%) Business Intelligence
4 2 (2.53%) CRM
4 2 (2.53%) Line Management
5 1 (1.27%) Asset Management
5 1 (1.27%) Email Filtering
5 1 (1.27%) ERP
5 1 (1.27%) Kalman Filter
5 1 (1.27%) Mentoring
5 1 (1.27%) Web Filtering
Programming Languages
1 4 (5.06%) SQL
2 2 (2.53%) C
Qualifications
1 10 (12.66%) Microsoft Certification
2 8 (10.13%) MCSE
3 5 (6.33%) MCITP
3 5 (6.33%) MCSA
4 4 (5.06%) ITIL Certification
5 3 (3.80%) A+ Certification
5 3 (3.80%) MCP
5 3 (3.80%) MCTS
5 3 (3.80%) Network+ Certification
6 2 (2.53%) Cisco Certification
6 2 (2.53%) Degree
7 1 (1.27%) HND
Quality Assurance & Compliance
1 9 (11.39%) SLA
System Software
1 33 (41.77%) Active Directory
2 4 (5.06%) Terminal Services
2 4 (5.06%) XenApp
3 3 (3.80%) VMware Infrastructure
3 3 (3.80%) XenDesktop
4 1 (1.27%) Hyper-V
Systems Management
1 3 (3.80%) SCCM
2 2 (2.53%) Backup Exec
3 1 (1.27%) Norton AntiVirus
Vendors
1 39 (49.37%) Microsoft
2 9 (11.39%) Citrix
3 7 (8.86%) Cisco
4 3 (3.80%) iManage
4 3 (3.80%) VMware
5 2 (2.53%) Dell
5 2 (2.53%) Draytek
5 2 (2.53%) HP
5 2 (2.53%) NETGEAR
5 2 (2.53%) Siemens
5 2 (2.53%) Sophos
5 2 (2.53%) WatchGuard
5 2 (2.53%) ZyXEL
6 1 (1.27%) Capita
6 1 (1.27%) Intel Security
6 1 (1.27%) Symantec
Shoreham-By-Sea, West Sussex
Acuro (MaxAd Ltd)
Salary: £30000 per annum + Benefits
Posted: 16 hours ago
Abingdon, Oxfordshire
Employ Solutions
Salary: From £30,000 to £40,000 per annum + benefits
Posted: 3 days ago
Abingdon, Oxfordshire
Bluetownonline
Salary: £20000 per annum
Posted: 6 days ago