The table below looks at the statistics for the Help Desk Technician role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Help Desk Technician in their job title over the 3 months to 7 July 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
7 Jul 2015
Same period 2014 Same period 2013
Help Desk Technician
Rank 833 882 882
Rank change year-on-year
+49 0
Permanent jobs requiring a Help Desk Technician 57 37 18
As % of all permanent IT jobs located in the UK 0.052% 0.031% 0.016%
As % of the Job Titles category 0.055% 0.033% 0.017%
Number of salaries quoted 53 28 18
Average salary £21,500 £20,000 £22,500
Average salary % change year-on-year
+7.50% -11.11%
90% offered a salary of more than £18,500 £17,200 £16,850
10% offered a salary of more than £26,000 £26,000 £26,450
UK excluding London average salary £20,500 £20,000 £22,500
% change year-on-year
+2.50% -11.11%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
103340 111175 103885
As % of all permanent IT jobs located in the UK 94.44% 94.51% 94.56%
Number of salaries quoted 85358 91120 86565
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £27,000 £27,000 £26,500
10% offered a salary of more than £70,000 £67,500 £70,000
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

Help Desk Technician
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing Help Desk Technician in the job title within the UK as a proportion of the total demand within the Job Titles category.

Help Desk Technician Jobs Demand Trend in the UK

Help Desk Technician
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Technician within the UK.

Help Desk Technician Salary Trend in the UK

Help Desk Technician
Salary Histogram

This chart provides a salary histogram for IT jobs citing Help Desk Technician over the 3 months to 7 July 2015 within the UK.

Help Desk Technician Salary Histogram in the UK

Help Desk Technician
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Help Desk Technician within the UK over the 3 months to 7 July 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +47 57 £21,500 +7.50% 6
South East +26 21 £20,000 -18.85% 2
London +47 13 £22,500 +28.57% 2
East of England +14 12 £23,500 +6.81% 1
Luton - 10 £23,500 - 1
Bedfordshire - 10 £23,500 - 1
Oxfordshire +14 6 £18,500 +2.77%
West Sussex +4 6 £26,000 - 2
Shoreham-by-Sea +2 6 £26,000 - 2
Buckinghamshire - 5 £20,000 -
City of London +48 4 £21,250 +21.42% 2
South West -12 4 £18,500 +2.77%
Milton Keynes - 4 £20,000 -
Manchester +12 3 £18,500 -2.63%
North West +12 3 £18,500 +4.22% 1
Sale - 3 £18,500 -
Kent +3 2 £23,500 -4.65%
Berkshire -6 2 £18,500 -
West Midlands -17 2 £23,250 +32.85%
Stoke-on-Trent - 2 £23,250 -
Bristol - 2 £18,000 -
Chelmsford - 2 £15,000 -
Essex - 2 £15,000 -
Staffordshire - 2 £23,250 -
Newbury +6 1 - -
East Midlands 0 1 £17,500 -
Gloucestershire -15 1 £23,500 +30.55%
Northamptonshire - 1 £17,500 -
North East - 1 £21,500 -
Somerset - 1 - -

Help Desk Technician
Top 30 Related IT Skills

For the 6 months to 7 July 2015, IT jobs within the UK that cited Help Desk Technician in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Technician in their job title.

1 63 (75.00%) Windows
2 51 (60.71%) Microsoft
3 34 (40.48%) MS Office
4 33 (39.29%) Active Directory
5 21 (25.00%) MS Excel
5 21 (25.00%) Citrix
6 19 (22.62%) TCP/IP
7 18 (21.43%) Firewall
7 18 (21.43%) Windows 7
7 18 (21.43%) Windows 8
8 16 (19.05%) Office 365
8 16 (19.05%) Windows Server 2008
8 16 (19.05%) Blackberry
9 14 (16.67%) DNS
10 13 (15.48%) MS Exchange
10 13 (15.48%) Windows Server 2003
10 13 (15.48%) Telecoms
11 12 (14.29%) Degree
11 12 (14.29%) DHCP
12 10 (11.90%) Windows Server 2012
13 9 (10.71%) Windows XP
13 9 (10.71%) LAN
13 9 (10.71%) WAN
13 9 (10.71%) C
13 9 (10.71%) Mac OS X
14 8 (9.52%) Backup Exec
14 8 (9.52%) Apple iOS
15 7 (8.33%) Android
15 7 (8.33%) Exchange Server 2007
15 7 (8.33%) Finance

Help Desk Technician
Top Related IT Skills by Category

For the 6 months to 7 July 2015, IT jobs within the UK that cited Help Desk Technician in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Technician in their job title. Up to 20 skills are shown per category.

Application Platforms
1 13 (15.48%) MS Exchange
2 7 (8.33%) Exchange Server 2007
3 6 (7.14%) Exchange Server 2003
3 6 (7.14%) Exchange Server 2010
4 4 (4.76%) SharePoint
5 2 (2.38%) Blackberry Enterprise Server
6 1 (1.19%) IIS
6 1 (1.19%) WorkSite
6 1 (1.19%) SharePoint 2010
6 1 (1.19%) SharePoint 2013
Applications
1 34 (40.48%) MS Office
2 21 (25.00%) MS Excel
3 2 (2.38%) Adobe Creative Suite
Business Applications
1 2 (2.38%) HiPortfolio
2 1 (1.19%) Dynamics CRM
Cloud Services
1 16 (19.05%) Office 365
2 1 (1.19%) Cloud Computing
2 1 (1.19%) Google Apps
Communications & Networking
1 19 (22.62%) TCP/IP
2 18 (21.43%) Firewall
3 14 (16.67%) DNS
4 12 (14.29%) DHCP
5 9 (10.71%) LAN
5 9 (10.71%) WAN
6 7 (8.33%) VPN
6 7 (8.33%) Wi-Fi
7 5 (5.95%) Wireless
8 1 (1.19%) IMAP
8 1 (1.19%) Cisco IOS
8 1 (1.19%) POP3
8 1 (1.19%) SMTP
8 1 (1.19%) SAN
8 1 (1.19%) Internet
8 1 (1.19%) 3G
Database & Business Intelligence
1 1 (1.19%) SQL Server
General
1 13 (15.48%) Telecoms
2 7 (8.33%) Finance
3 5 (5.95%) Banking
4 2 (2.38%) Retail
5 1 (1.19%) Marketing
5 1 (1.19%) Legal
5 1 (1.19%) Back Office
Libraries, Frameworks & Software Standards
1 1 (1.19%) MAPI
Miscellaneous
1 16 (19.05%) Blackberry
2 7 (8.33%) Mathematics
3 3 (3.57%) User Experience
3 3 (3.57%) Data Centre
4 2 (2.38%) Enterprise Software
4 2 (2.38%) Analytical Skills
4 2 (2.38%) Statistics
5 1 (1.19%) Thin Client
5 1 (1.19%) Management Information System
5 1 (1.19%) Fat Client
5 1 (1.19%) Video Conferencing
5 1 (1.19%) iPhone
5 1 (1.19%) iPad
Operating Systems
1 63 (75.00%) Windows
2 18 (21.43%) Windows 7
2 18 (21.43%) Windows 8
3 16 (19.05%) Windows Server 2008
4 13 (15.48%) Windows Server 2003
5 10 (11.90%) Windows Server 2012
6 9 (10.71%) Windows XP
6 9 (10.71%) Mac OS X
7 8 (9.52%) Apple iOS
8 7 (8.33%) Android
8 7 (8.33%) Linux
9 2 (2.38%) Solaris
Processes & Methodologies
1 7 (8.33%) Microsoft Office Automation
1 7 (8.33%) Office Automation
2 6 (7.14%) Mobile Device Management
3 5 (5.95%) ITIL
4 4 (4.76%) Software Deployment
5 2 (2.38%) DevOps
5 2 (2.38%) Patch Management
5 2 (2.38%) Software Testing
5 2 (2.38%) Investment Management
5 2 (2.38%) Time Management
5 2 (2.38%) Network Management
6 1 (1.19%) Continuous Improvement
6 1 (1.19%) CRM
6 1 (1.19%) E-Commerce
6 1 (1.19%) ERP
6 1 (1.19%) Disaster Recovery
6 1 (1.19%) Migration
6 1 (1.19%) Web Development
Programming Languages
1 9 (10.71%) C
2 4 (4.76%) SQL
3 1 (1.19%) PowerShell
Qualifications
1 12 (14.29%) Degree
2 5 (5.95%) HNC
2 5 (5.95%) HND
2 5 (5.95%) Microsoft Certification
3 3 (3.57%) MCP
4 1 (1.19%) VMware Certified Professional (VCP)
4 1 (1.19%) MCSE
Quality Assurance & Compliance
1 3 (3.57%) SLA
System Software
1 33 (39.29%) Active Directory
2 5 (5.95%) XenApp
3 3 (3.57%) VMware Infrastructure
4 2 (2.38%) Hyper-V
4 2 (2.38%) Terminal Server
5 1 (1.19%) Terminal Services
5 1 (1.19%) VMware Workstation
5 1 (1.19%) vSphere
5 1 (1.19%) VirtualBox
5 1 (1.19%) KVM
Systems Management
1 8 (9.52%) Backup Exec
2 6 (7.14%) Norton AntiVirus
Vendors
1 51 (60.71%) Microsoft
2 21 (25.00%) Citrix
3 7 (8.33%) Apple
3 7 (8.33%) McAfee
4 6 (7.14%) Symantec
4 6 (7.14%) VMware
5 4 (4.76%) Avaya
6 3 (3.57%) Cisco
7 2 (2.38%) Sophos
7 2 (2.38%) Bloomberg
7 2 (2.38%) Adobe
7 2 (2.38%) HP
8 1 (1.19%) Dell
8 1 (1.19%) Juniper
8 1 (1.19%) Google
8 1 (1.19%) SonicWALL
8 1 (1.19%) ProCurve
8 1 (1.19%) NETGEAR
8 1 (1.19%) Kaspersky
8 1 (1.19%) SolarWinds
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RecruitmentRevolution.com Limited
Salary: Up to £20,000 per annum + Benefits
Posted: 22 hours ago
Cheshire
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Salary: £17000.00 per annum + Benefits
Posted: 5 days ago
Shoreham-By-Sea, West Sussex
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Salary: Up to £26,000 per annum + Benefits
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Luton, Bedfordshire
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Salary: From £22,000 to £25,000 per annum
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City of London
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Salary: £18000.00 - £22000.00 per annum
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