The table below looks at the statistics for the Help Desk Technician role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Help Desk Technician in their job title over the 3 months to 28 August 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
28 Aug 2014
Same period 2013 Same period 2012
Help Desk Technician
Rank 848 858 872
Rank change year-on-year
+10 +14
Permanent jobs requiring a Help Desk Technician 45 19 22
As % of all permanent IT jobs located in the UK 0.039% 0.018% 0.019%
As % of the Job Titles category 0.041% 0.019% 0.020%
Number of salaries quoted 28 19 22
Average salary £21,750 £22,500 £15,500
Average salary % change year-on-year
-3.33% +45.16%
UK excluding London average salary £21,750 £19,625 £15,500
% change year-on-year
+10.82% +26.61%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
108452 100082 111127
As % of all permanent IT jobs located in the UK 94.43% 94.24% 95.12%
Number of salaries quoted 87684 82974 94899
Average salary £45,000 £42,500 £42,500
Average salary % change year-on-year
+5.88% -
90% offered a salary of more than £26,500 £26,500 £27,000
10% offered a salary of more than £70,000 £70,000 £70,000
UK excluding London average salary £40,000 £39,000 £38,500
% change year-on-year
+2.56% +1.29%

Help Desk Technician
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing Help Desk Technician in the job title within the UK as a proportion of the total demand within the Job Titles category.

Help Desk Technician Jobs Demand Trend in the UK

Help Desk Technician
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Technician within the UK.

Help Desk Technician Salary Trend in the UK

Help Desk Technician
Salary Histogram

This chart provides a salary histogram for IT jobs citing Help Desk Technician over the 3 months to 28 August 2014 within the UK.

Help Desk Technician Salary Histogram in the UK

Help Desk Technician
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Help Desk Technician within the UK over the 3 months to 28 August 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +2 45 £21,750 -3.33% 8
South East -5 27 £21,500 -4.97% 3
Berkshire +13 14 £21,500 +6.17%
Newbury +7 13 - -
East Sussex -17 6 £22,000 +22.22%
Brighton -18 6 £22,000 +22.22%
North West -28 6 £18,000 -5.26% 2
East of England - 6 £22,250 -
Cheshire -7 4 £16,500 -13.15% 1
South West -20 4 £23,750 +5.55% 2
Cambridgeshire - 4 £22,250 -
Cambridge - 4 £22,250 -
Gloucestershire 0 3 £22,500 - 1
London -6 2 £29,000 +26.08%
Manchester -9 2 £19,000 +15.15% 1
Milton Keynes - 2 £20,000 - 1
Shoreham-by-Sea - 2 £20,000 - 1
Chester - 2 £16,500 -
Gloucester - 2 - -
Buckinghamshire - 2 £20,000 - 1
Surrey - 2 £27,500 - 1
West Sussex - 2 £20,000 - 1
City of London - 2 £29,000 -
Warrington -22 1 - - 1
Bedfordshire - 1 £23,000 -
Reading - 1 £21,500 -
Runcorn - 1 £18,000 -
Luton - 1 £23,000 -
Leatherhead - 1 £27,500 -
Cheltenham - 1 £22,500 - 1

Help Desk Technician
Top 30 Related IT Skills

For the 6 months to 28 August 2014, IT jobs within the UK that cited Help Desk Technician in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Technician in their job title.

1 45 (59.21%) Microsoft
2 43 (56.58%) Windows
3 34 (44.74%) MS Office
4 22 (28.95%) Active Directory
5 21 (27.63%) Firewall
6 19 (25.00%) Windows 7
7 18 (23.68%) Windows Server 2008
7 18 (23.68%) VPN
8 17 (22.37%) TCP/IP
9 16 (21.05%) DHCP
9 16 (21.05%) DNS
9 16 (21.05%) MS Exchange
9 16 (21.05%) MS Excel
10 15 (19.74%) Windows Server 2012
11 13 (17.11%) Degree
12 12 (15.79%) ITIL
13 10 (13.16%) Citrix
13 10 (13.16%) Exchange Server 2010
14 9 (11.84%) Windows 8
14 9 (11.84%) VMware
14 9 (11.84%) Windows Server 2003
15 8 (10.53%) Cisco
15 8 (10.53%) Windows XP
15 8 (10.53%) Exchange Server 2007
16 7 (9.21%) Office 365
17 6 (7.89%) HP
17 6 (7.89%) Symantec
17 6 (7.89%) Blackberry
17 6 (7.89%) SLA
18 5 (6.58%) SQL

Help Desk Technician
Top Related IT Skills by Category

For the 6 months to 28 August 2014, IT jobs within the UK that cited Help Desk Technician in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Technician in their job title. Up to 20 skills are shown per category.

Application Platforms
1 16 (21.05%) MS Exchange
2 10 (13.16%) Exchange Server 2010
3 8 (10.53%) Exchange Server 2007
4 4 (5.26%) Exchange Server 2003
5 2 (2.63%) SharePoint 2010
5 2 (2.63%) SharePoint
6 1 (1.32%) Tomcat
6 1 (1.32%) IIS
6 1 (1.32%) Exchange Server 2013
Applications
1 34 (44.74%) MS Office
2 16 (21.05%) MS Excel
Business Applications
1 2 (2.63%) Sage 200
1 2 (2.63%) Dynamics CRM
Cloud Services
1 7 (9.21%) Office 365
2 1 (1.32%) IaaS
2 1 (1.32%) Google Apps
2 1 (1.32%) Amazon AWS
Communications & Networking
1 21 (27.63%) Firewall
2 18 (23.68%) VPN
3 17 (22.37%) TCP/IP
4 16 (21.05%) DHCP
4 16 (21.05%) DNS
5 3 (3.95%) ADSL
6 1 (1.32%) LAN
6 1 (1.32%) WAN
6 1 (1.32%) IPv4
6 1 (1.32%) IPsec
6 1 (1.32%) SAN
6 1 (1.32%) VLAN
6 1 (1.32%) OpenLDAP
Database & Business Intelligence
1 4 (5.26%) SQL Server
2 2 (2.63%) MySQL
General
1 3 (3.95%) Telecoms
1 3 (3.95%) Finance
1 3 (3.95%) Games
2 1 (1.32%) French Language
2 1 (1.32%) German Language
Libraries, Frameworks & Software Standards
1 1 (1.32%) Web Services
1 1 (1.32%) LAMP
Miscellaneous
1 6 (7.89%) Blackberry
2 3 (3.95%) Thin Client
2 3 (3.95%) Fat Client
3 2 (2.63%) iPad
3 2 (2.63%) iPhone
4 1 (1.32%) Video Conferencing
4 1 (1.32%) Computer Science
Operating Systems
1 43 (56.58%) Windows
2 19 (25.00%) Windows 7
3 18 (23.68%) Windows Server 2008
4 15 (19.74%) Windows Server 2012
5 9 (11.84%) Windows 8
5 9 (11.84%) Windows Server 2003
6 8 (10.53%) Windows XP
7 2 (2.63%) Mac OS
7 2 (2.63%) Mac OS X
7 2 (2.63%) Linux
8 1 (1.32%) UNIX
8 1 (1.32%) SELinux
Processes & Methodologies
1 12 (15.79%) ITIL
2 3 (3.95%) Problem Management
3 2 (2.63%) Change Control
3 2 (2.63%) Software Deployment
3 2 (2.63%) Service Delivery
3 2 (2.63%) CRM
4 1 (1.32%) E-Commerce
4 1 (1.32%) Disaster Recovery
4 1 (1.32%) CAD
4 1 (1.32%) Asset Management
4 1 (1.32%) Software Engineering
Programming Languages
1 5 (6.58%) SQL
2 2 (2.63%) PHP
3 1 (1.32%) Shell Script
Qualifications
1 13 (17.11%) Degree
2 5 (6.58%) Microsoft Certification
3 2 (2.63%) HND
4 1 (1.32%) MCP
4 1 (1.32%) Security Cleared
Quality Assurance & Compliance
1 6 (7.89%) SLA
System Software
1 22 (28.95%) Active Directory
2 5 (6.58%) Terminal Services
2 5 (6.58%) VMware Infrastructure
3 3 (3.95%) XenApp
3 3 (3.95%) vSphere
4 1 (1.32%) Hyper-V
Systems Management
1 5 (6.58%) Backup Exec
2 4 (5.26%) Norton AntiVirus
3 2 (2.63%) SCCM
4 1 (1.32%) OpenView
4 1 (1.32%) WSUS
4 1 (1.32%) OVSD
4 1 (1.32%) YUM
Vendors
1 45 (59.21%) Microsoft
2 10 (13.16%) Citrix
3 9 (11.84%) VMware
4 8 (10.53%) Cisco
5 6 (7.89%) HP
5 6 (7.89%) Symantec
6 5 (6.58%) Apple
6 5 (6.58%) Sage
7 4 (5.26%) McAfee
8 2 (2.63%) Kaspersky
8 2 (2.63%) SAP
9 1 (1.32%) JBoss
9 1 (1.32%) TOWER Software
9 1 (1.32%) Remedy
9 1 (1.32%) Bloomberg
9 1 (1.32%) Google
Bournemouth, Dorset
Interact Consulting
Salary: 20-25k
Posted: 2 hours ago
Manchester, Lancashire
Greywood Associates Limited
Salary: £18000 - £22000 per annum + bens
Posted: 23 hours ago
Guildford, Surrey
Ashdown IT
Salary: £19000 per annum + MS Training
Posted: Yesterday
Shoreham-By-Sea, West Sussex
RecruitmentRevolution.com Limited
Salary: £20,000 per annum
Posted: Yesterday
Warrington, Cheshire
Circle Recruitment
Salary: £16000 - £18000 per annum + benefits
Posted: 2 days ago
Milton Keynes, Buckinghamshire
HAYS INFORMATION TECHNOLOGY
Salary: £18000.00 - £22000.00 per annum
Posted: 2 days ago
Cheltenham, Gloucestershire
Opus Recruitment Solutions Ltd
Salary: £21000 to £24000 per annum
Posted: 3 days ago
Newcastle upon Tyne
Hays IT - Uk Posting account
Salary: £7.00 - £7.50 per annum
Posted: 27 days ago