The table below looks at the statistics for the Help Desk Technician role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Help Desk Technician in their job title over the 3 months to 22 May 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
22 May 2015
Same period 2014 Same period 2013
Help Desk Technician
Rank 828 876 876
Rank change year-on-year
+48 0
Permanent jobs requiring a Help Desk Technician 55 31 11
As % of all permanent IT jobs located in the UK 0.051% 0.026% 0.010%
As % of the Job Titles category 0.054% 0.028% 0.011%
Number of salaries quoted 47 31 10
Average salary £22,000 £20,000 £22,500
Average salary % change year-on-year
+10.00% -11.11%
90% offered a salary of more than £18,500 £17,500 £17,450
10% offered a salary of more than £33,900 £30,000 £27,700
UK excluding London average salary £19,500 £20,000 £20,500
% change year-on-year
-2.50% -2.43%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
101039 111103 102972
As % of all permanent IT jobs located in the UK 94.57% 94.62% 94.64%
Number of salaries quoted 82999 91169 85609
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £26,500 £27,000 £27,000
10% offered a salary of more than £70,000 £67,500 £70,000
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

Help Desk Technician
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing Help Desk Technician in the job title within the UK as a proportion of the total demand within the Job Titles category.

Help Desk Technician Jobs Demand Trend in the UK

Help Desk Technician
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Technician within the UK.

Help Desk Technician Salary Trend in the UK

Help Desk Technician
Salary Histogram

This chart provides a salary histogram for IT jobs citing Help Desk Technician over the 3 months to 22 May 2015 within the UK.

Help Desk Technician Salary Histogram in the UK

Help Desk Technician
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Help Desk Technician within the UK over the 3 months to 22 May 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +62 55 £22,000 +10.00% 8
South East +11 19 £19,000 -22.91% 2
London +57 16 £24,000 -8.57% 2
Oxfordshire +24 9 £19,000 +5.55%
East of England +21 8 £23,500 +17.50% 2
Luton - 7 £23,500 -
Bedfordshire - 7 £23,500 -
South West -8 6 £18,250 -8.75%
Berkshire - 6 £18,500 - 1
Newbury - 4 - -
Manchester +19 3 £18,500 +2.77%
North West +2 3 £18,500 +2.77%
Sale - 3 £18,500 -
West Sussex +3 2 £23,000 -11.53% 1
Shoreham-by-Sea -1 2 £23,000 -11.53% 1
Reading - 2 £18,500 - 1
Bristol - 2 £18,000 -
Somerset - 2 - -
Taunton - 2 - -
City of London +40 1 £20,000 +14.28% 2
Cambridge +24 1 £20,000 -
Cambridgeshire +10 1 £20,000 -
East Midlands +7 1 £25,000 +42.85%
Kent +7 1 £22,000 -10.74%
West Midlands -8 1 £22,500 +28.57% 1
Gloucestershire -11 1 £23,500 +30.55%
Staffordshire - 1 £22,500 -
North East - 1 £21,500 -
Avon - 1 £18,000 -
Avonmouth - 1 £18,500 -

Help Desk Technician
Top 30 Related IT Skills

For the 6 months to 22 May 2015, IT jobs within the UK that cited Help Desk Technician in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Technician in their job title.

1 55 (64.71%) Microsoft
2 54 (63.53%) Windows
3 42 (49.41%) MS Office
4 34 (40.00%) Active Directory
5 29 (34.12%) TCP/IP
6 25 (29.41%) DNS
7 24 (28.24%) DHCP
8 22 (25.88%) Firewall
9 21 (24.71%) Citrix
10 20 (23.53%) MS Excel
11 17 (20.00%) VPN
12 15 (17.65%) MS Exchange
13 14 (16.47%) Office 365
14 13 (15.29%) Windows 7
14 13 (15.29%) Blackberry
15 12 (14.12%) Degree
16 11 (12.94%) Telecoms
16 11 (12.94%) Windows Server 2003
17 10 (11.76%) Windows 8
18 9 (10.59%) SharePoint
19 8 (9.41%) LAN
19 8 (9.41%) WAN
19 8 (9.41%) Cisco
19 8 (9.41%) Finance
19 8 (9.41%) Windows Server 2008
19 8 (9.41%) VMware
20 7 (8.24%) C
20 7 (8.24%) Windows Server 2012
21 6 (7.06%) HND
21 6 (7.06%) Wi-Fi

Help Desk Technician
Top Related IT Skills by Category

For the 6 months to 22 May 2015, IT jobs within the UK that cited Help Desk Technician in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Technician in their job title. Up to 20 skills are shown per category.

Application Platforms
1 15 (17.65%) MS Exchange
2 9 (10.59%) SharePoint
3 3 (3.53%) SharePoint 2010
3 3 (3.53%) Exchange Server 2007
4 2 (2.35%) Exchange Server 2003
4 2 (2.35%) Exchange Server 2010
5 1 (1.18%) SharePoint 2013
5 1 (1.18%) Blackberry Enterprise Server
5 1 (1.18%) IIS
Applications
1 42 (49.41%) MS Office
2 20 (23.53%) MS Excel
3 2 (2.35%) Adobe Creative Suite
Business Applications
1 3 (3.53%) Dynamics CRM
2 2 (2.35%) HiPortfolio
Cloud Services
1 14 (16.47%) Office 365
2 3 (3.53%) Cloud Computing
3 1 (1.18%) Google Apps
Communications & Networking
1 29 (34.12%) TCP/IP
2 25 (29.41%) DNS
3 24 (28.24%) DHCP
4 22 (25.88%) Firewall
5 17 (20.00%) VPN
6 8 (9.41%) LAN
6 8 (9.41%) WAN
7 6 (7.06%) Wi-Fi
8 3 (3.53%) Wireless
8 3 (3.53%) Internet
9 1 (1.18%) Cisco IOS
9 1 (1.18%) IMAP
9 1 (1.18%) SAN
9 1 (1.18%) VoIP
9 1 (1.18%) POP3
9 1 (1.18%) SMTP
Database & Business Intelligence
1 1 (1.18%) SQL Server
General
1 11 (12.94%) Telecoms
2 8 (9.41%) Finance
3 5 (5.88%) Banking
4 4 (4.71%) Retail
5 1 (1.18%) Marketing
5 1 (1.18%) Back Office
Libraries, Frameworks & Software Standards
1 1 (1.18%) MAPI
Miscellaneous
1 13 (15.29%) Blackberry
2 5 (5.88%) Mathematics
3 3 (3.53%) User Experience
4 2 (2.35%) Statistics
4 2 (2.35%) Analytical Skills
5 1 (1.18%) iPhone
5 1 (1.18%) Video Conferencing
5 1 (1.18%) Fat Client
5 1 (1.18%) Thin Client
5 1 (1.18%) Management Information System
Operating Systems
1 54 (63.53%) Windows
2 13 (15.29%) Windows 7
3 11 (12.94%) Windows Server 2003
4 10 (11.76%) Windows 8
5 8 (9.41%) Windows Server 2008
6 7 (8.24%) Windows Server 2012
7 6 (7.06%) Android
8 5 (5.88%) Apple iOS
8 5 (5.88%) Mac OS X
9 3 (3.53%) Linux
9 3 (3.53%) Windows XP
10 2 (2.35%) Solaris
Processes & Methodologies
1 4 (4.71%) Mobile Device Management
2 3 (3.53%) Disaster Recovery
2 3 (3.53%) CRM
2 3 (3.53%) ERP
3 2 (2.35%) Software Testing
3 2 (2.35%) Investment Management
3 2 (2.35%) Network Management
3 2 (2.35%) Software Deployment
3 2 (2.35%) DevOps
4 1 (1.18%) Continuous Improvement
4 1 (1.18%) Web Development
4 1 (1.18%) Migration
4 1 (1.18%) E-Commerce
4 1 (1.18%) ITIL
Programming Languages
1 7 (8.24%) C
2 4 (4.71%) SQL
3 3 (3.53%) PowerShell
Qualifications
1 12 (14.12%) Degree
2 6 (7.06%) HND
3 5 (5.88%) HNC
4 2 (2.35%) Microsoft Certification
5 1 (1.18%) VMware Certified Professional (VCP)
5 1 (1.18%) MCSE
Quality Assurance & Compliance
1 2 (2.35%) SLA
System Software
1 34 (40.00%) Active Directory
2 5 (5.88%) XenApp
3 4 (4.71%) Terminal Server
3 4 (4.71%) VMware Infrastructure
4 2 (2.35%) vSphere
4 2 (2.35%) Hyper-V
5 1 (1.18%) KVM
5 1 (1.18%) VirtualBox
5 1 (1.18%) VMware Workstation
Systems Management
1 4 (4.71%) Backup Exec
2 2 (2.35%) Norton AntiVirus
Vendors
1 55 (64.71%) Microsoft
2 21 (24.71%) Citrix
3 8 (9.41%) Cisco
3 8 (9.41%) VMware
4 5 (5.88%) Apple
4 5 (5.88%) HP
5 3 (3.53%) ProCurve
5 3 (3.53%) SolarWinds
6 2 (2.35%) Adobe
6 2 (2.35%) Bloomberg
6 2 (2.35%) Symantec
6 2 (2.35%) McAfee
6 2 (2.35%) Avaya
7 1 (1.18%) NETGEAR
7 1 (1.18%) Kaspersky
7 1 (1.18%) SonicWALL
7 1 (1.18%) Google
7 1 (1.18%) Juniper
7 1 (1.18%) Sophos
7 1 (1.18%) Dell
Birmingham, West Midlands (County)
Senitor Associates
Salary: £30000 - £35000 per annum + Great Company + Benefits
Posted: 2 days ago
Shoreham-By-Sea, West Sussex
RecruitmentRevolution.com Limited
Salary: Up to £26,000 per annum + Benefits
Posted: 3 days ago
City, London
Oscar Associates (UK) Ltd
Salary: £18000 - £22000 per annum
Posted: 3 days ago
City of London
Hays IT - Uk Posting account
Salary: £18000.00 - £22000.00 per annum
Posted: 9 days ago
Essex and Hertfordshire
System Sense
Salary: Dependent on experience
Posted: 25 days ago
Leeds, West Yorkshire
101 IT LTD
Salary: Salary to match candidate experience
Posted: 27 days ago