The table below looks at the statistics for the Help Desk Technician role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Help Desk Technician in their job title over the 3 months to 5 August 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
5 Aug 2015
Same period 2014 Same period 2013
Help Desk Technician
Rank 854 888 860
Rank change year-on-year
+34 -28
Permanent jobs requiring a Help Desk Technician 43 39 24
As % of all permanent IT jobs located in the UK 0.039% 0.033% 0.022%
As % of the Job Titles category 0.041% 0.035% 0.023%
Number of salaries quoted 43 24 24
Average salary £21,000 £21,750 £22,750
Average salary % change year-on-year
-3.44% -4.39%
90% offered a salary of more than £17,700 £16,800 £17,300
10% offered a salary of more than £26,000 £26,000 £26,000
UK excluding London average salary £20,250 £21,750 £22,500
% change year-on-year
-6.89% -3.33%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
104105 111560 103736
As % of all permanent IT jobs located in the UK 94.31% 94.49% 94.31%
Number of salaries quoted 86198 90937 85872
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £27,000 £26,500 £26,500
10% offered a salary of more than £70,000 £67,500 £70,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Help Desk Technician
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing Help Desk Technician in the job title within the UK as a proportion of the total demand within the Job Titles category.

Help Desk Technician Jobs Demand Trend in the UK

Help Desk Technician
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Technician within the UK.

Help Desk Technician Salary Trend in the UK

Help Desk Technician
Salary Histogram

This chart provides a salary histogram for IT jobs citing Help Desk Technician over the 3 months to 5 August 2015 within the UK.

Help Desk Technician Salary Histogram in the UK

Help Desk Technician
Top 29 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Help Desk Technician within the UK over the 3 months to 5 August 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +36 43 £21,000 -4.54% 3
South East +2 20 £20,000 -9.09% 1
London - 9 £22,000 -
East of England +13 7 £20,500 -6.81% 1
Shoreham-by-Sea +3 7 £26,000 - 1
West Sussex -3 7 £26,000 - 1
Oxfordshire - 7 £18,500 -
Bedfordshire - 5 £23,500 -
Buckinghamshire - 5 £20,000 -
Luton - 5 £23,500 -
Milton Keynes - 4 £20,000 -
City of London - 4 £21,250 -
East Midlands +7 2 £17,000 -2.85%
South West -20 2 £20,500 -8.88%
Staffordshire - 2 £23,250 -
West Midlands - 2 £23,250 -
Chelmsford - 2 £15,000 -
Northampton - 2 £17,000 -
Essex - 2 £15,000 -
Stoke-on-Trent - 2 £23,250 -
Northamptonshire - 2 £17,000 -
Kent +3 1 £25,000 +1.42%
Gloucestershire -10 1 £23,500 +30.55%
Bristol -10 1 £17,500 -30.00%
Cheltenham - 1 £23,500 -
High Wycombe - 1 £30,000 -
Newcastle upon Tyne - 1 £21,500 -
Tyne and Wear - 1 £21,500 -
North East - 1 £21,500 -

Help Desk Technician
Top 30 Related IT Skills

For the 6 months to 5 August 2015, IT jobs within the UK that cited Help Desk Technician in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Technician in their job title.

1 63 (74.12%) Windows
2 51 (60.00%) Microsoft
3 31 (36.47%) Active Directory
4 30 (35.29%) MS Office
5 25 (29.41%) MS Excel
6 20 (23.53%) Citrix
7 19 (22.35%) Windows 8
8 17 (20.00%) Windows Server 2008
8 17 (20.00%) Windows 7
8 17 (20.00%) Firewall
9 16 (18.82%) Blackberry
9 16 (18.82%) TCP/IP
10 14 (16.47%) Windows Server 2003
11 12 (14.12%) Windows Server 2012
11 12 (14.12%) Office 365
11 12 (14.12%) Degree
11 12 (14.12%) Telecoms
11 12 (14.12%) MS Exchange
12 11 (12.94%) DNS
13 10 (11.76%) Windows XP
14 9 (10.59%) McAfee
14 9 (10.59%) Backup Exec
14 9 (10.59%) LAN
14 9 (10.59%) WAN
14 9 (10.59%) DHCP
14 9 (10.59%) C
15 8 (9.41%) Norton AntiVirus
15 8 (9.41%) Symantec
15 8 (9.41%) Exchange Server 2007
15 8 (9.41%) Exchange Server 2003

Help Desk Technician
Top Related IT Skills by Category

For the 6 months to 5 August 2015, IT jobs within the UK that cited Help Desk Technician in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Technician in their job title. Up to 20 skills are shown per category.

Application Platforms
1 12 (14.12%) MS Exchange
2 8 (9.41%) Exchange Server 2003
2 8 (9.41%) Exchange Server 2007
2 8 (9.41%) Exchange Server 2010
3 2 (2.35%) Blackberry Enterprise Server
4 1 (1.18%) IIS
4 1 (1.18%) SharePoint
4 1 (1.18%) WorkSite
Applications
1 30 (35.29%) MS Office
2 25 (29.41%) MS Excel
3 2 (2.35%) Adobe Creative Suite
Business Applications
1 2 (2.35%) HiPortfolio
Cloud Services
1 12 (14.12%) Office 365
Communications & Networking
1 17 (20.00%) Firewall
2 16 (18.82%) TCP/IP
3 11 (12.94%) DNS
4 9 (10.59%) LAN
4 9 (10.59%) WAN
4 9 (10.59%) DHCP
5 7 (8.24%) Wi-Fi
6 6 (7.06%) VPN
7 4 (4.71%) Wireless
8 1 (1.18%) Cisco IOS
8 1 (1.18%) 3G
Database & Business Intelligence
1 1 (1.18%) SQL Server
General
1 12 (14.12%) Telecoms
2 7 (8.24%) Finance
3 5 (5.88%) Banking
4 1 (1.18%) Back Office
4 1 (1.18%) Legal
Miscellaneous
1 16 (18.82%) Blackberry
2 7 (8.24%) Mathematics
3 3 (3.53%) User Experience
3 3 (3.53%) Data Centre
4 2 (2.35%) Analytical Skills
4 2 (2.35%) Statistics
4 2 (2.35%) Enterprise Software
5 1 (1.18%) Management Information System
5 1 (1.18%) Video Conferencing
5 1 (1.18%) iPhone
5 1 (1.18%) iPad
Operating Systems
1 63 (74.12%) Windows
2 19 (22.35%) Windows 8
3 17 (20.00%) Windows Server 2008
3 17 (20.00%) Windows 7
4 14 (16.47%) Windows Server 2003
5 12 (14.12%) Windows Server 2012
6 10 (11.76%) Windows XP
7 8 (9.41%) Apple iOS
8 7 (8.24%) Android
8 7 (8.24%) Mac OS X
9 6 (7.06%) Linux
10 2 (2.35%) Solaris
Processes & Methodologies
1 6 (7.06%) Mobile Device Management
1 6 (7.06%) Microsoft Office Automation
1 6 (7.06%) Office Automation
2 4 (4.71%) Software Deployment
2 4 (4.71%) ITIL
3 2 (2.35%) Software Testing
3 2 (2.35%) Investment Management
3 2 (2.35%) Time Management
3 2 (2.35%) Network Management
3 2 (2.35%) DevOps
4 1 (1.18%) Patch Management
4 1 (1.18%) Continuous Improvement
4 1 (1.18%) Web Development
4 1 (1.18%) Migration
Programming Languages
1 9 (10.59%) C
2 4 (4.71%) SQL
Qualifications
1 12 (14.12%) Degree
2 5 (5.88%) HNC
2 5 (5.88%) HND
2 5 (5.88%) Microsoft Certification
3 3 (3.53%) MCP
4 1 (1.18%) VMware Certified Professional (VCP)
4 1 (1.18%) MCSE
Quality Assurance & Compliance
1 3 (3.53%) SLA
System Software
1 31 (36.47%) Active Directory
2 5 (5.88%) XenApp
3 2 (2.35%) Hyper-V
4 1 (1.18%) vSphere
4 1 (1.18%) Terminal Server
4 1 (1.18%) Terminal Services
4 1 (1.18%) VMware Workstation
4 1 (1.18%) VMware Infrastructure
Systems Management
1 9 (10.59%) Backup Exec
2 8 (9.41%) Norton AntiVirus
Vendors
1 51 (60.00%) Microsoft
2 20 (23.53%) Citrix
3 9 (10.59%) McAfee
4 8 (9.41%) Symantec
5 6 (7.06%) Apple
6 4 (4.71%) VMware
7 3 (3.53%) Avaya
8 2 (2.35%) Adobe
8 2 (2.35%) Bloomberg
9 1 (1.18%) Cisco
9 1 (1.18%) Juniper
9 1 (1.18%) SonicWALL
9 1 (1.18%) Sophos
Crewe, Cheshire
Oscar Associates (UK) Ltd
Salary: £17000 - £18000 per annum
Posted: 20 hours ago
Shoreham-By-Sea, West Sussex
RecruitmentRevolution.com Limited
Salary: Up to £20,000 per annum + Benefits
Posted: 6 days ago
Peterborough, Cambridgeshire
The Smart List
Posted: 14 days ago