The table below looks at the statistics for the Help Desk Technician role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Help Desk Technician in their job title over the 3 months to 31 October 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
31 Oct 2014
Same period 2013 Same period 2012
Help Desk Technician
Rank 849 882 878
Rank change year-on-year
+33 -4
Permanent jobs requiring a Help Desk Technician 48 17 20
As % of all permanent IT jobs located in the UK 0.042% 0.016% 0.018%
As % of the Job Titles category 0.045% 0.016% 0.019%
Number of salaries quoted 34 16 18
Average salary £20,000 £22,000 £17,000
Average salary % change year-on-year
-9.09% +29.41%
90% offered a salary of more than £17,000 £18,500 £15,500
10% offered a salary of more than £22,500 £28,000 £25,000
UK excluding London average salary £20,000 £22,000 £17,000
% change year-on-year
-9.09% +29.41%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
107606 103134 107111
As % of all permanent IT jobs located in the UK 94.61% 94.59% 95.25%
Number of salaries quoted 88212 85621 91371
Average salary £45,000 £44,000 £42,500
Average salary % change year-on-year
+2.27% +3.52%
90% offered a salary of more than £26,500 £27,000 £26,500
10% offered a salary of more than £70,000 £67,500 £70,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Help Desk Technician
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing Help Desk Technician in the job title within the UK as a proportion of the total demand within the Job Titles category.

Help Desk Technician Jobs Demand Trend in the UK

Help Desk Technician
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Technician within the UK.

Help Desk Technician Salary Trend in the UK

Help Desk Technician
Salary Histogram

This chart provides a salary histogram for IT jobs citing Help Desk Technician over the 3 months to 31 October 2014 within the UK.

Help Desk Technician Salary Histogram in the UK

Help Desk Technician
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Help Desk Technician within the UK over the 3 months to 31 October 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +14 48 £20,000 -9.09% 5
South East +14 23 £20,500 -
Berkshire - 12 £21,000 -
Newbury - 9 - -
East of England -15 8 £19,500 -29.09% 1
North West - 8 £19,000 -
South West -24 6 £22,500 -10.00% 1
East Sussex - 5 £22,000 -
Manchester - 5 £20,250 -
Brighton - 5 £22,000 -
Cambridge - 4 £21,000 -
Cambridgeshire - 4 £21,000 - 1
Cheshire - 3 £18,000 -
Bedfordshire - 3 £17,000 -
Hertfordshire - 3 £17,000 -
Milton Keynes - 3 £20,000 -
Buckinghamshire - 3 £20,000 -
Reading - 3 £21,000 -
London +13 2 £29,000 +52.63% 2
Bristol - 2 - - 1
Runcorn - 2 £18,000 -
Shoreham-by-Sea - 2 £20,000 -
Taunton - 2 - -
Somerset - 2 - -
West Sussex - 2 £20,000 -
City of London - 2 £29,000 -
Nottinghamshire +9 1 £17,000 -5.55%
Hampshire 0 1 £19,000 -7.31%
East Midlands -1 1 £17,000 -5.55%
Gloucestershire -10 1 £22,500 +2.27%

Help Desk Technician
Top 30 Related IT Skills

For the 6 months to 31 October 2014, IT jobs within the UK that cited Help Desk Technician in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Technician in their job title.

1 56 (65.12%) Microsoft
2 50 (58.14%) Windows
3 40 (46.51%) MS Office
4 27 (31.40%) Firewall
5 26 (30.23%) VPN
6 25 (29.07%) TCP/IP
7 24 (27.91%) DNS
7 24 (27.91%) DHCP
8 21 (24.42%) Windows Server 2008
9 20 (23.26%) Windows 7
10 19 (22.09%) MS Excel
11 18 (20.93%) Active Directory
12 14 (16.28%) MS Exchange
13 13 (15.12%) Degree
13 13 (15.12%) Windows Server 2012
14 11 (12.79%) ITIL
15 9 (10.47%) Citrix
15 9 (10.47%) Cisco
15 9 (10.47%) Windows 8
16 8 (9.30%) Exchange Server 2010
16 8 (9.30%) SLA
16 8 (9.30%) Windows XP
16 8 (9.30%) Terminal Services
16 8 (9.30%) Windows Server 2003
16 8 (9.30%) VMware
17 7 (8.14%) SQL Server
18 6 (6.98%) Microsoft Certification
18 6 (6.98%) Office 365
18 6 (6.98%) Exchange Server 2007
19 5 (5.81%) VMware Infrastructure

Help Desk Technician
Top Related IT Skills by Category

For the 6 months to 31 October 2014, IT jobs within the UK that cited Help Desk Technician in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Technician in their job title. Up to 20 skills are shown per category.

Application Platforms
1 14 (16.28%) MS Exchange
2 8 (9.30%) Exchange Server 2010
3 6 (6.98%) Exchange Server 2007
4 2 (2.33%) SharePoint 2010
4 2 (2.33%) Exchange Server 2003
4 2 (2.33%) SharePoint
5 1 (1.16%) WorkSite
5 1 (1.16%) Lync
5 1 (1.16%) CMS
5 1 (1.16%) IIS
5 1 (1.16%) Lotus Domino
Applications
1 40 (46.51%) MS Office
2 19 (22.09%) MS Excel
Business Applications
1 2 (2.33%) Dynamics CRM
1 2 (2.33%) Sage 200
Cloud Services
1 6 (6.98%) Office 365
2 1 (1.16%) Google Apps
Communications & Networking
1 27 (31.40%) Firewall
2 26 (30.23%) VPN
3 25 (29.07%) TCP/IP
4 24 (27.91%) DHCP
4 24 (27.91%) DNS
5 3 (3.49%) ADSL
6 1 (1.16%) LAN
6 1 (1.16%) WAN
6 1 (1.16%) SAN
Database & Business Intelligence
1 7 (8.14%) SQL Server
General
1 4 (4.65%) Telecoms
2 2 (2.33%) Games
3 1 (1.16%) German Language
3 1 (1.16%) Law
3 1 (1.16%) Legal
Libraries, Frameworks & Software Standards
1 1 (1.16%) HTML
Miscellaneous
1 3 (3.49%) Thin Client
1 3 (3.49%) Fat Client
2 2 (2.33%) Blackberry
3 1 (1.16%) Computer Science
3 1 (1.16%) Video Conferencing
3 1 (1.16%) User Experience
3 1 (1.16%) W3C
Operating Systems
1 50 (58.14%) Windows
2 21 (24.42%) Windows Server 2008
3 20 (23.26%) Windows 7
4 13 (15.12%) Windows Server 2012
5 9 (10.47%) Windows 8
6 8 (9.30%) Windows XP
6 8 (9.30%) Windows Server 2003
7 2 (2.33%) Mac OS X
7 2 (2.33%) Linux
8 1 (1.16%) Mac OS
Processes & Methodologies
1 11 (12.79%) ITIL
2 2 (2.33%) CRM
2 2 (2.33%) Service Delivery
2 2 (2.33%) Problem Management
2 2 (2.33%) Change Control
3 1 (1.16%) Software Distribution
3 1 (1.16%) Data Protection
3 1 (1.16%) Content Management
3 1 (1.16%) Software Engineering
3 1 (1.16%) E-Commerce
3 1 (1.16%) Service Management
Programming Languages
1 1 (1.16%) JavaScript
1 1 (1.16%) SQL
Qualifications
1 13 (15.12%) Degree
2 6 (6.98%) Microsoft Certification
3 3 (3.49%) MCP
4 2 (2.33%) HND
5 1 (1.16%) MCSE
Quality Assurance & Compliance
1 8 (9.30%) SLA
System Software
1 18 (20.93%) Active Directory
2 8 (9.30%) Terminal Services
3 5 (5.81%) VMware Infrastructure
4 3 (3.49%) XenApp
4 3 (3.49%) vSphere
5 2 (2.33%) Hyper-V
Systems Management
1 4 (4.65%) Backup Exec
2 2 (2.33%) Norton AntiVirus
3 1 (1.16%) WSUS
3 1 (1.16%) SCCM
3 1 (1.16%) SCDPM
Vendors
1 56 (65.12%) Microsoft
2 9 (10.47%) Cisco
2 9 (10.47%) Citrix
3 8 (9.30%) VMware
4 5 (5.81%) Symantec
4 5 (5.81%) Apple
4 5 (5.81%) HP
5 4 (4.65%) Sage
6 2 (2.33%) McAfee
6 2 (2.33%) SAP
7 1 (1.16%) TOWER Software
7 1 (1.16%) Google
7 1 (1.16%) Kaspersky
7 1 (1.16%) Bloomberg
7 1 (1.16%) Interwoven
7 1 (1.16%) Dell
7 1 (1.16%) IBM
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Posted: 5 hours ago
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Salary: £19000 - £23000 per annum + Benefits
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