The statistics below represent IT jobs advertised across the UK that had Help Desk Technician featuring in the job title. Included is a guide to the salaries offered over the 3 months to 25 September 2016 with a comparison to same period over 2 years.

3 months to
25 Sep 2016
Same period 2015 Same period 2014
Help Desk Technician
Rank 890 925 922
Rank change year-on-year
+35 -3
Permanent jobs requiring a Help Desk Technician 21 39 52
As % of all permanent IT jobs located in the UK 0.022% 0.036% 0.046%
As % of the Job Titles category 0.023% 0.037% 0.047%
Number of salaries quoted 18 36 38
Median salary £21,750 £20,000 £21,000
Median salary % change year-on-year
+8.75% -4.76%
90% offered a salary of more than £18,750 £16,750 £17,100
10% offered a salary of more than £23,000 £29,250 £23,450
UK excluding London median salary £21,500 £19,500 £21,000
% change year-on-year
+10.25% -7.14%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
90823 105550 110058
As % of all permanent IT jobs located in the UK 96.28% 96.22% 96.44%
Number of salaries quoted 76065 87949 88918
Median salary £47,000 £45,000 £44,500
Median salary % change year-on-year
+4.44% +1.12%
90% offered a salary of more than £27,500 £26,500 £26,500
10% offered a salary of more than £72,500 £67,500 £70,000
UK excluding London median salary £42,500 £40,000 £40,000
% change year-on-year
+6.25% -

Help Desk Technician
Jobs Demand Trend

The demand trend of job ads that featured Help Desk Technician in the job title.

Help Desk Technician Jobs Demand Trend in the UK

Help Desk Technician
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Technician within the UK.

Help Desk Technician Salary Trend in the UK

Help Desk Technician
Top 28 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Help Desk Technician within the UK over the 3 months to 25 September 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +37 21 £21,750 +8.75% 4
South East +36 6 £22,250 +11.25% 3
London +45 3 £23,000 -24.59%
Yorkshire +30 3 £17,000 -35.84%
Surrey +23 3 £23,000 -4.16%
East of England +9 3 £22,000 +17.33%
Cambridgeshire +7 3 £22,000 +29.41%
Epsom +5 3 £23,000 -4.16%
Coulsdon - 3 £23,000 -
Farnborough - 3 £21,500 -
Hampshire - 3 £21,500 -
West Midlands - 3 £20,000 -
South West -2 2 - -
Harrogate - 2 £17,000 -
Peterborough - 2 £22,000 -
Plymouth - 2 - -
North Yorkshire - 2 £17,000 -
Devon - 2 - -
South Yorkshire +7 1 £20,000 -24.52%
Manchester - 1 - -
Walsall - 1 £22,500 -
Staffordshire - 1 £20,000 -
Warwickshire - 1 £20,000 -
Bolton - 1 - -
Cambridge - 1 £19,500 -
Sheffield - 1 £20,000 -
Burton-upon-Trent - 1 £20,000 -
North West - 1 - -

Help Desk Technician Skill Set
Top 30 Related IT Skills

For the 6 months to 25 September 2016, Help Desk Technician job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring Help Desk Technician in the job title.

1 29 (65.91%) Windows
2 25 (56.82%) Active Directory
3 16 (36.36%) Microsoft
4 15 (34.09%) Windows Server
5 12 (27.27%) MS Office
6 10 (22.73%) ITIL
6 10 (22.73%) MS Exchange
7 8 (18.18%) Windows 7
7 8 (18.18%) Firewall
7 8 (18.18%) MS Excel
7 8 (18.18%) DNS
7 8 (18.18%) TCP/IP
8 7 (15.91%) LAN
8 7 (15.91%) WAN
8 7 (15.91%) VMware Infrastructure
8 7 (15.91%) Windows Server 2008
8 7 (15.91%) VMware
9 6 (13.64%) Windows Server 2012
9 6 (13.64%) Office 365
9 6 (13.64%) Microsoft Certification
10 5 (11.36%) Mac OS X
10 5 (11.36%) VPN
10 5 (11.36%) DHCP
10 5 (11.36%) Windows XP
10 5 (11.36%) MCSA
10 5 (11.36%) Apple iOS
10 5 (11.36%) Android
10 5 (11.36%) Hyper-V
10 5 (11.36%) SCCM
11 4 (9.09%) Windows Phone

Help Desk Technician Skill Set
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 10 (22.73%) MS Exchange
2 2 (4.55%) Exchange Server 2013
2 2 (4.55%) Skype for Business
3 1 (2.27%) Exchange Server 2007
3 1 (2.27%) Exchange Server 2010
3 1 (2.27%) SharePoint
Applications
1 12 (27.27%) MS Office
2 8 (18.18%) MS Excel
Cloud Services
1 6 (13.64%) Office 365
Communications & Networking
1 8 (18.18%) DNS
1 8 (18.18%) Firewall
1 8 (18.18%) TCP/IP
2 7 (15.91%) LAN
2 7 (15.91%) WAN
3 5 (11.36%) DHCP
3 5 (11.36%) VPN
4 3 (6.82%) VoIP
5 2 (4.55%) Broadband
5 2 (4.55%) Skype
5 2 (4.55%) VLAN
5 2 (4.55%) Wireless
6 1 (2.27%) Ethernet
6 1 (2.27%) Internet
6 1 (2.27%) Structured Cabling
Database & Business Intelligence
1 3 (6.82%) SQL Server
General
1 3 (6.82%) Finance
1 3 (6.82%) Retail
2 1 (2.27%) Telecoms
Libraries, Frameworks & Software Standards
1 1 (2.27%) HTML
Miscellaneous
1 3 (6.82%) Management Information System
1 3 (6.82%) Smartphone
2 2 (4.55%) Analytical Skills
2 2 (4.55%) Computer Science
2 2 (4.55%) Driving Licence
2 2 (4.55%) PMI
Operating Systems
1 29 (65.91%) Windows
2 15 (34.09%) Windows Server
3 8 (18.18%) Windows 7
4 7 (15.91%) Windows Server 2008
5 6 (13.64%) Windows Server 2012
6 5 (11.36%) Android
6 5 (11.36%) Apple iOS
6 5 (11.36%) Mac OS X
6 5 (11.36%) Windows XP
7 4 (9.09%) Windows 8
7 4 (9.09%) Windows Phone
8 3 (6.82%) Windows 10
8 3 (6.82%) Windows Server 2003
9 2 (4.55%) Linux
9 2 (4.55%) Red Hat Enterprise Linux
9 2 (4.55%) Windows Vista
Processes & Methodologies
1 10 (22.73%) ITIL
2 3 (6.82%) Service Delivery
3 2 (4.55%) Conflict Management
3 2 (4.55%) Software Testing
4 1 (2.27%) Disaster Recovery
4 1 (2.27%) Fault Management
4 1 (2.27%) Migration
4 1 (2.27%) PRINCE2
Programming Languages
1 2 (4.55%) C#
1 2 (4.55%) PowerShell
1 2 (4.55%) VBScript
Qualifications
1 6 (13.64%) Microsoft Certification
2 5 (11.36%) MCSA
3 4 (9.09%) MCITP
3 4 (9.09%) MCSE
4 3 (6.82%) A+ Certification
4 3 (6.82%) Degree
4 3 (6.82%) MCP
4 3 (6.82%) MCTS
4 3 (6.82%) Network+ Certification
5 2 (4.55%) CCNA
5 2 (4.55%) Cisco Certification
5 2 (4.55%) DBS Check
5 2 (4.55%) PMI Certification
6 1 (2.27%) GNVQ
Quality Assurance & Compliance
1 2 (4.55%) SLA
2 1 (2.27%) ISO 9001
System Software
1 25 (56.82%) Active Directory
2 7 (15.91%) VMware Infrastructure
3 5 (11.36%) Hyper-V
4 2 (4.55%) Virtual Servers
4 2 (4.55%) VMware Workstation
5 1 (2.27%) vSphere
Systems Management
1 5 (11.36%) SCCM
2 1 (2.27%) Backup Exec
2 1 (2.27%) Norton AntiVirus
2 1 (2.27%) WSUS
Vendors
1 16 (36.36%) Microsoft
2 7 (15.91%) VMware
3 4 (9.09%) Apple
4 3 (6.82%) Cisco
5 2 (4.55%) Citrix
5 2 (4.55%) Kaspersky
5 2 (4.55%) Red Hat
5 2 (4.55%) Symantec
6 1 (2.27%) Acronis
6 1 (2.27%) Canon
6 1 (2.27%) HP
6 1 (2.27%) Intel Security
6 1 (2.27%) Panasonic
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