The table below looks at the statistics for the Help Desk Technician role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Help Desk Technician in their job title over the 3 months to 26 January 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
26 Jan 2015
Same period 2014 Same period 2013
Help Desk Technician
Rank 843 855 875
Rank change year-on-year
+12 +20
Permanent jobs requiring a Help Desk Technician 37 34 10
As % of all permanent IT jobs located in the UK 0.035% 0.033% 0.009%
As % of the Job Titles category 0.037% 0.035% 0.009%
Number of salaries quoted 20 30 7
Average salary £19,500 £22,500 £19,000
Average salary % change year-on-year
-13.33% +18.42%
UK excluding London average salary £19,000 £22,500 £16,500
% change year-on-year
-15.55% +36.36%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
99988 98266 105499
As % of all permanent IT jobs located in the UK 94.82% 94.55% 95.15%
Number of salaries quoted 83279 79377 90596
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £26,500 £27,500 £26,500
10% offered a salary of more than £70,000 £65,000 £70,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Help Desk Technician
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing Help Desk Technician in the job title within the UK as a proportion of the total demand within the Job Titles category.

Help Desk Technician Jobs Demand Trend in the UK

Help Desk Technician
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Technician within the UK.

Help Desk Technician Salary Trend in the UK

Help Desk Technician
Salary Histogram

This chart provides a salary histogram for IT jobs citing Help Desk Technician over the 3 months to 26 January 2015 within the UK.

Help Desk Technician Salary Histogram in the UK

Help Desk Technician
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Help Desk Technician within the UK over the 3 months to 26 January 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +3 34 £19,500 -13.33% 6
South East -28 13 £24,500 +7.69% 1
Berkshire +6 11 £24,500 +6.52%
South West -4 11 £18,402 -34.28%
Newbury +1 10 - -
London +9 7 £26,000 -13.33% 1
Somerset - 6 £19,500 -
Taunton - 5 - -
Wiltshire -2 3 £18,402 -34.28%
Swindon - 3 £18,402 -
North West - 3 £18,000 - 2
East Midlands +8 2 £18,000 +2.85% 1
Derbyshire - 2 £18,500 -
Manchester - 2 £17,250 - 2
Bristol - 2 - -
Derby - 2 £18,500 -
Reading +6 1 £24,500 +13.95%
Scotland +3 1 £20,500 -25.45%
Shoreham-by-Sea 0 1 £23,000 +15.00%
Surrey -6 1 £25,000 - 1
West Sussex -7 1 £23,000 +15.00%
City of London - 1 £19,500 -
Merseyside - 1 £19,500 -
Street - 1 £19,500 -
Leicestershire - 1 £18,000 -
Thames Ditton - 1 £25,000 -
Edgware - 1 £26,000 -
Liverpool - 1 £19,500 -
Aberdeen - 1 £20,500 -
Loughborough - 1 £18,000 -

Help Desk Technician
Top 30 Related IT Skills

For the 6 months to 26 January 2015, IT jobs within the UK that cited Help Desk Technician in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Technician in their job title.

1 53 (62.35%) Microsoft
2 44 (51.76%) MS Office
3 41 (48.24%) Windows
4 34 (40.00%) DNS
4 34 (40.00%) TCP/IP
5 33 (38.82%) DHCP
6 30 (35.29%) Firewall
7 29 (34.12%) VPN
8 24 (28.24%) Active Directory
9 12 (14.12%) MS Excel
10 11 (12.94%) MS Exchange
11 10 (11.76%) Cisco
12 9 (10.59%) Citrix
12 9 (10.59%) Windows 7
12 9 (10.59%) Windows Server 2008
13 8 (9.41%) VMware
14 7 (8.24%) Degree
14 7 (8.24%) Windows XP
14 7 (8.24%) SharePoint
14 7 (8.24%) ITIL
15 6 (7.06%) Terminal Services
15 6 (7.06%) Windows Server 2003
16 5 (5.88%) VMware Infrastructure
16 5 (5.88%) Office 365
16 5 (5.88%) SQL Server
16 5 (5.88%) SLA
16 5 (5.88%) HP
17 4 (4.71%) Retail
18 3 (3.53%) Dynamics CRM
18 3 (3.53%) Backup Exec

Help Desk Technician
Top Related IT Skills by Category

For the 6 months to 26 January 2015, IT jobs within the UK that cited Help Desk Technician in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Technician in their job title. Up to 20 skills are shown per category.

Application Platforms
1 11 (12.94%) MS Exchange
2 7 (8.24%) SharePoint
3 3 (3.53%) SharePoint 2010
4 2 (2.35%) Exchange Server 2007
5 1 (1.18%) Lync
5 1 (1.18%) Exchange Server 2010
5 1 (1.18%) Lotus Domino
5 1 (1.18%) CMS
5 1 (1.18%) Exchange Server 2003
5 1 (1.18%) WorkSite
Applications
1 44 (51.76%) MS Office
2 12 (14.12%) MS Excel
Business Applications
1 3 (3.53%) Dynamics CRM
Cloud Services
1 5 (5.88%) Office 365
2 3 (3.53%) Cloud Computing
3 1 (1.18%) Google Apps
Communications & Networking
1 34 (40.00%) TCP/IP
1 34 (40.00%) DNS
2 33 (38.82%) DHCP
3 30 (35.29%) Firewall
4 29 (34.12%) VPN
5 3 (3.53%) Internet
6 2 (2.35%) SAN
7 1 (1.18%) VoIP
7 1 (1.18%) POP3
7 1 (1.18%) SMTP
7 1 (1.18%) Wireless
7 1 (1.18%) IMAP
Database & Business Intelligence
1 5 (5.88%) SQL Server
General
1 4 (4.71%) Retail
2 3 (3.53%) Telecoms
2 3 (3.53%) Legal
3 2 (2.35%) Games
4 1 (1.18%) Finance
4 1 (1.18%) Law
4 1 (1.18%) Marketing
4 1 (1.18%) German Language
Libraries, Frameworks & Software Standards
1 1 (1.18%) HTML
1 1 (1.18%) MAPI
Miscellaneous
1 3 (3.53%) Blackberry
2 1 (1.18%) Computer Science
2 1 (1.18%) Video Conferencing
2 1 (1.18%) iPhone
2 1 (1.18%) W3C
Operating Systems
1 41 (48.24%) Windows
2 9 (10.59%) Windows Server 2008
2 9 (10.59%) Windows 7
3 7 (8.24%) Windows XP
4 6 (7.06%) Windows Server 2003
5 3 (3.53%) Linux
5 3 (3.53%) Windows Server 2012
6 2 (2.35%) Windows 8
7 1 (1.18%) Windows Vista
7 1 (1.18%) Android
7 1 (1.18%) Mac OS X
Processes & Methodologies
1 7 (8.24%) ITIL
2 3 (3.53%) CRM
2 3 (3.53%) ERP
2 3 (3.53%) Disaster Recovery
3 1 (1.18%) Content Management
3 1 (1.18%) Software Engineering
3 1 (1.18%) Data Protection
3 1 (1.18%) Network Architecture
3 1 (1.18%) Software Distribution
3 1 (1.18%) Service Management
3 1 (1.18%) E-Commerce
Programming Languages
1 3 (3.53%) PowerShell
2 1 (1.18%) JavaScript
Qualifications
1 7 (8.24%) Degree
2 3 (3.53%) MCP
2 3 (3.53%) MCSE
2 3 (3.53%) Microsoft Certification
3 2 (2.35%) ITIL Certification
3 2 (2.35%) HND
Quality Assurance & Compliance
1 5 (5.88%) SLA
System Software
1 24 (28.24%) Active Directory
2 6 (7.06%) Terminal Services
3 5 (5.88%) VMware Infrastructure
4 3 (3.53%) Terminal Server
5 2 (2.35%) Hyper-V
6 1 (1.18%) vSphere
6 1 (1.18%) VirtualBox
6 1 (1.18%) KVM
Systems Management
1 3 (3.53%) Backup Exec
2 1 (1.18%) SCCM
2 1 (1.18%) SCDPM
2 1 (1.18%) Norton AntiVirus
Vendors
1 53 (62.35%) Microsoft
2 10 (11.76%) Cisco
3 9 (10.59%) Citrix
4 8 (9.41%) VMware
5 5 (5.88%) HP
6 3 (3.53%) Apple
6 3 (3.53%) ProCurve
6 3 (3.53%) SolarWinds
7 2 (2.35%) Kaspersky
7 2 (2.35%) Symantec
7 2 (2.35%) Sage
7 2 (2.35%) Dell
8 1 (1.18%) IBM
8 1 (1.18%) Bloomberg
8 1 (1.18%) Interwoven
8 1 (1.18%) McAfee
8 1 (1.18%) NETGEAR
8 1 (1.18%) Google
8 1 (1.18%) SonicWALL
8 1 (1.18%) Draytek
Dorking, Surrey
Oscar Associates (UK) Ltd
Salary: £19000 - £23000 per annum + Excellent Benefits
Posted: 4 days ago
Manchester, Lancashire
FieldFisher
Salary: Competitive
Posted: 4 days ago
Northampton, Northamptonshire
Oscar Associates (UK) Ltd
Salary: £20000 - £25000 per annum + Benefits
Posted: 4 days ago
North West London
Marcus Donald People
Salary: £25000 - £27000 per annum, Benefits Pension Healthcare Holidays Ove
Posted: 6 days ago
Manchester, Lancashire
Circle Recruitment
Salary: £15000 - £18000 per annum
Posted: 6 days ago
Newcastle Upon Tyne, Tyne and Wear
Coburg Banks IT
Posted: 6 days ago