The table below looks at the statistics for the Help Desk Technician role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Help Desk Technician in their job title over the 3 months to 17 April 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
17 Apr 2015
Same period 2014 Same period 2013
Help Desk Technician
Rank 871 902 871
Rank change year-on-year
+31 -31
Permanent jobs requiring a Help Desk Technician 32 38 10
As % of all permanent IT jobs located in the UK 0.029% 0.031% 0.009%
As % of the Job Titles category 0.031% 0.033% 0.009%
Number of salaries quoted 25 37 9
Average salary £22,250 £22,000 £21,000
Average salary % change year-on-year
+1.13% +4.76%
90% offered a salary of more than £18,500 £17,500 £16,800
10% offered a salary of more than £36,000 £30,000 £29,900
UK excluding London average salary £19,000 £21,000 £17,750
% change year-on-year
-9.52% +18.30%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
104884 114227 107029
As % of all permanent IT jobs located in the UK 94.65% 94.59% 94.74%
Number of salaries quoted 85795 92537 89098
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £26,500 £27,000 £26,500
10% offered a salary of more than £70,000 £67,500 £70,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Help Desk Technician
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing Help Desk Technician in the job title within the UK as a proportion of the total demand within the Job Titles category.

Help Desk Technician Jobs Demand Trend in the UK

Help Desk Technician
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Technician within the UK.

Help Desk Technician Salary Trend in the UK

Help Desk Technician
Salary Histogram

This chart provides a salary histogram for IT jobs citing Help Desk Technician over the 3 months to 17 April 2015 within the UK.

Help Desk Technician Salary Histogram in the UK

Help Desk Technician
Top 22 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Help Desk Technician within the UK over the 3 months to 17 April 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +29 31 £22,250 +1.13% 6
South East +2 12 £19,000 -17.39% 2
London +16 10 £27,500 +14.58% 1
Berkshire +6 6 £18,500 -19.56%
Oxfordshire - 5 £19,000 -
East of England +32 4 £22,000 +3.52%
Newbury +10 4 - -
South West -12 3 £18,000 -10.00%
Luton - 3 £23,500 -
Bedfordshire - 3 £23,500 -
Reading - 2 £18,500 -
Taunton - 2 - -
Somerset - 2 - -
Cambridge +14 1 £20,000 -
Cambridgeshire +12 1 £20,000 -
East Midlands +12 1 £25,000 +44.92% 2
Manchester +2 1 £16,500 -8.33%
North West 0 1 £16,500 -8.33%
Derby - 1 £25,000 -
Derbyshire - 1 £25,000 -
Kent - 1 £25,000 - 1
Avon - 1 £18,000 -

Help Desk Technician
Top 30 Related IT Skills

For the 6 months to 17 April 2015, IT jobs within the UK that cited Help Desk Technician in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Technician in their job title.

1 48 (67.61%) Microsoft
2 41 (57.75%) MS Office
3 35 (49.30%) Windows
4 34 (47.89%) TCP/IP
4 34 (47.89%) DNS
5 33 (46.48%) DHCP
6 30 (42.25%) Firewall
7 27 (38.03%) VPN
7 27 (38.03%) Active Directory
8 12 (16.90%) Citrix
8 12 (16.90%) MS Exchange
9 10 (14.08%) Office 365
10 9 (12.68%) Degree
10 9 (12.68%) MS Excel
10 9 (12.68%) Windows Server 2003
11 8 (11.27%) SharePoint
12 7 (9.86%) Windows 7
12 7 (9.86%) Cisco
12 7 (9.86%) Blackberry
12 7 (9.86%) VMware
13 6 (8.45%) Telecoms
13 6 (8.45%) LAN
13 6 (8.45%) WAN
14 5 (7.04%) Windows Server 2008
14 5 (7.04%) HP
14 5 (7.04%) HND
15 4 (5.63%) HNC
15 4 (5.63%) C
15 4 (5.63%) SQL
15 4 (5.63%) Wi-Fi

Help Desk Technician
Top Related IT Skills by Category

For the 6 months to 17 April 2015, IT jobs within the UK that cited Help Desk Technician in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Technician in their job title. Up to 20 skills are shown per category.

Application Platforms
1 12 (16.90%) MS Exchange
2 8 (11.27%) SharePoint
3 3 (4.23%) SharePoint 2010
4 2 (2.82%) Exchange Server 2007
5 1 (1.41%) Exchange Server 2003
5 1 (1.41%) Exchange Server 2010
5 1 (1.41%) SharePoint 2013
Applications
1 41 (57.75%) MS Office
2 9 (12.68%) MS Excel
3 2 (2.82%) Adobe Creative Suite
Business Applications
1 3 (4.23%) Dynamics CRM
2 2 (2.82%) HiPortfolio
Cloud Services
1 10 (14.08%) Office 365
2 3 (4.23%) Cloud Computing
3 1 (1.41%) Google Apps
Communications & Networking
1 34 (47.89%) TCP/IP
1 34 (47.89%) DNS
2 33 (46.48%) DHCP
3 30 (42.25%) Firewall
4 27 (38.03%) VPN
5 6 (8.45%) LAN
5 6 (8.45%) WAN
6 4 (5.63%) Wi-Fi
7 3 (4.23%) Wireless
7 3 (4.23%) Internet
8 1 (1.41%) IMAP
8 1 (1.41%) POP3
8 1 (1.41%) SMTP
8 1 (1.41%) VoIP
8 1 (1.41%) SAN
Database & Business Intelligence
1 1 (1.41%) SQL Server
General
1 6 (8.45%) Telecoms
2 4 (5.63%) Banking
2 4 (5.63%) Retail
3 3 (4.23%) Finance
4 2 (2.82%) Legal
5 1 (1.41%) Marketing
Libraries, Frameworks & Software Standards
1 1 (1.41%) MAPI
Miscellaneous
1 7 (9.86%) Blackberry
2 2 (2.82%) Mathematics
2 2 (2.82%) User Experience
3 1 (1.41%) Thin Client
3 1 (1.41%) Fat Client
3 1 (1.41%) iPhone
3 1 (1.41%) Statistics
Operating Systems
1 35 (49.30%) Windows
2 9 (12.68%) Windows Server 2003
3 7 (9.86%) Windows 7
4 5 (7.04%) Windows Server 2008
5 4 (5.63%) Windows 8
5 4 (5.63%) Mac OS X
6 3 (4.23%) Android
6 3 (4.23%) Windows Server 2012
7 2 (2.82%) Apple iOS
7 2 (2.82%) Solaris
8 1 (1.41%) Linux
8 1 (1.41%) Windows XP
8 1 (1.41%) Windows Vista
Processes & Methodologies
1 3 (4.23%) ERP
1 3 (4.23%) Disaster Recovery
1 3 (4.23%) ITIL
1 3 (4.23%) CRM
2 2 (2.82%) Mobile Device Management
2 2 (2.82%) DevOps
2 2 (2.82%) Investment Management
3 1 (1.41%) Network Architecture
3 1 (1.41%) Software Deployment
3 1 (1.41%) E-Commerce
Programming Languages
1 4 (5.63%) C
1 4 (5.63%) SQL
2 3 (4.23%) PowerShell
Qualifications
1 9 (12.68%) Degree
2 5 (7.04%) HND
3 4 (5.63%) HNC
4 2 (2.82%) MCSE
4 2 (2.82%) Microsoft Certification
4 2 (2.82%) ITIL Certification
Quality Assurance & Compliance
1 2 (2.82%) SLA
System Software
1 27 (38.03%) Active Directory
2 4 (5.63%) XenApp
2 4 (5.63%) VMware Infrastructure
3 3 (4.23%) Hyper-V
3 3 (4.23%) Terminal Server
4 1 (1.41%) Terminal Services
4 1 (1.41%) VMware Workstation
4 1 (1.41%) vSphere
4 1 (1.41%) VirtualBox
4 1 (1.41%) KVM
Systems Management
1 3 (4.23%) Backup Exec
2 1 (1.41%) Norton AntiVirus
Vendors
1 48 (67.61%) Microsoft
2 12 (16.90%) Citrix
3 7 (9.86%) VMware
3 7 (9.86%) Cisco
4 5 (7.04%) HP
5 3 (4.23%) Apple
5 3 (4.23%) ProCurve
5 3 (4.23%) SolarWinds
6 2 (2.82%) SonicWALL
6 2 (2.82%) Bloomberg
6 2 (2.82%) Adobe
7 1 (1.41%) Dell
7 1 (1.41%) Symantec
7 1 (1.41%) McAfee
7 1 (1.41%) Sophos
7 1 (1.41%) Draytek
7 1 (1.41%) NETGEAR
7 1 (1.41%) Kaspersky
7 1 (1.41%) Google
7 1 (1.41%) Avaya
Thames Ditton, Surrey
Think IT Recruitment
Salary: £25000 - £30000 per annum + Benefits
Posted: 3 days ago
Maidstone, Kent
Ashdown IT
Salary: £22000 per annum + pension & healthcare
Posted: 3 days ago
Nottingham, Nottinghamshire
EMBS- People Transfer
Salary: 16-18k (depends on experience)
Posted: 4 days ago
Birmingham, West Midlands (County)
Senitor Associates
Salary: £30000 - £35000 per annum + Great Company + Benefits
Posted: 5 days ago
Ibstock
Blue Town Online
Posted: 25 days ago
London
Recruitment Genius
Salary: £21000 - £23000 per annum
Posted: 27 days ago