The statistics below represent IT jobs advertised across the UK that had Help Desk Technician featuring in the job title. Included is a guide to the salaries offered over the 3 months to 31 May 2016 with a comparison to same period over 2 years.

3 months to
31 May 2016
Same period 2015 Same period 2014
Help Desk Technician
Rank 892 874 953
Rank change year-on-year
-18 +79
Permanent jobs requiring a Help Desk Technician 25 77 44
As % of all permanent IT jobs located in the UK 0.025% 0.072% 0.037%
As % of the Job Titles category 0.026% 0.075% 0.038%
Number of salaries quoted 23 69 41
Median salary £21,000 £22,000 £21,000
Median salary % change year-on-year
-4.54% +4.76%
90% offered a salary of more than £17,500 £17,600 £17,500
10% offered a salary of more than £23,400 £29,500 £26,000
UK excluding London median salary £20,000 £19,500 £20,250
% change year-on-year
+2.56% -3.70%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
94677 102911 115314
As % of all permanent IT jobs located in the UK 96.29% 96.45% 96.50%
Number of salaries quoted 79602 84497 94476
Median salary £46,500 £45,000 £45,000
Median salary % change year-on-year
+3.33% -
90% offered a salary of more than £27,500 £26,500 £27,000
10% offered a salary of more than £70,000 £68,500 £70,000
UK excluding London median salary £41,500 £40,000 £40,000
% change year-on-year
+3.75% -

Help Desk Technician
Jobs Demand Trend

The demand trend of job ads that featured Help Desk Technician in the job title.

Help Desk Technician Jobs Demand Trend in the UK

Help Desk Technician
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Technician within the UK.

Help Desk Technician Salary Trend in the UK

Help Desk Technician
Salary Histogram

This chart provides a salary histogram for IT jobs citing Help Desk Technician over the 3 months to 31 May 2016 within the UK.

Help Desk Technician Salary Histogram in the UK

Help Desk Technician
Top 30 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Help Desk Technician within the UK over the 3 months to 31 May 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -24 22 £22,000 - 4
South East 0 9 £21,000 +12.00%
Berkshire +8 6 £22,000 +18.91%
London -7 6 £22,000 -6.38% 1
Wales - 3 £18,000 -
Bridgend - 3 £18,000 -
South Wales - 3 £18,000 -
Thatcham - 3 £17,500 -
North West +21 2 £22,000 +18.91% 1
East Midlands +9 2 £18,000 -28.00%
West Midlands -6 2 £22,000 -2.22%
Surrey - 2 £20,000 -
Wokingham - 2 £22,000 -
Northampton - 2 £18,000 -
Northamptonshire - 2 £18,000 -
Guildford - 2 £20,000 -
East of England +12 1 £18,000 -23.40% 1
Reading +5 1 £23,000 +24.32%
Manchester +4 1 £18,500 -
Sale +3 1 £18,500 -
Shoreham-by-Sea +1 1 £30,000 +30.43%
Staffordshire -4 1 £22,000 -2.22%
West Sussex -11 1 £30,000 +50.00%
Warwickshire - 1 - -
Yorkshire - 1 £16,500 - 1
Essex - 1 £18,000 -
North Yorkshire - 1 £16,500 - 1
Liverpool - 1 £22,000 - 1
Cheshire - 1 £22,000 -
Merseyside - 1 £22,000 - 1

Help Desk Technician Skill Set
Top 30 Related IT Skills

For the 6 months to 31 May 2016, Help Desk Technician job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring Help Desk Technician in the job title.

1 62 (77.50%) Windows
2 42 (52.50%) Microsoft
3 38 (47.50%) MS Office
4 35 (43.75%) Active Directory
4 35 (43.75%) Windows Server
5 27 (33.75%) Windows 7
6 23 (28.75%) MS Excel
7 19 (23.75%) Windows 8
8 18 (22.50%) Office 365
9 17 (21.25%) Windows XP
10 15 (18.75%) Apple iOS
11 14 (17.50%) ITIL
12 13 (16.25%) MS Exchange
13 12 (15.00%) Windows Server 2008
13 12 (15.00%) Android
14 11 (13.75%) SLA
14 11 (13.75%) Microsoft Certification
15 9 (11.25%) LAN
15 9 (11.25%) MCSE
16 8 (10.00%) Windows 10
16 8 (10.00%) Remote Desktop
17 7 (8.75%) Smartphone
17 7 (8.75%) Cisco
17 7 (8.75%) Citrix
18 6 (7.50%) Firewall
18 6 (7.50%) Internet
18 6 (7.50%) TCP/IP
18 6 (7.50%) MCITP
18 6 (7.50%) SCCM
19 5 (6.25%) Windows Server 2012

Help Desk Technician Skill Set
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 13 (16.25%) MS Exchange
2 5 (6.25%) Exchange Server 2010
3 4 (5.00%) Exchange Server 2003
3 4 (5.00%) SharePoint
4 3 (3.75%) Exchange Server 2007
Applications
1 38 (47.50%) MS Office
2 23 (28.75%) MS Excel
Business Applications
1 2 (2.50%) Dynamics CRM
Cloud Services
1 18 (22.50%) Office 365
Communications & Networking
1 9 (11.25%) LAN
2 8 (10.00%) Remote Desktop
3 6 (7.50%) Firewall
3 6 (7.50%) Internet
3 6 (7.50%) TCP/IP
4 5 (6.25%) DHCP
5 4 (5.00%) DNS
5 4 (5.00%) WAN
6 3 (3.75%) Unified Communications
7 2 (2.50%) DSL
8 1 (1.25%) Broadband
8 1 (1.25%) Intranet
8 1 (1.25%) Structured Cabling
8 1 (1.25%) VPN
Database & Business Intelligence
1 3 (3.75%) SQL Server
2 1 (1.25%) MS Access
General
1 3 (3.75%) Law
1 3 (3.75%) Legal
2 2 (2.50%) Finance
3 1 (1.25%) Manufacturing
3 1 (1.25%) Retail
3 1 (1.25%) Telecoms
Miscellaneous
1 7 (8.75%) Smartphone
2 5 (6.25%) Blackberry
3 4 (5.00%) Driving Licence
4 2 (2.50%) Client/Server
4 2 (2.50%) CMDB
4 2 (2.50%) iPhone
4 2 (2.50%) Mathematics
4 2 (2.50%) PDA
5 1 (1.25%) Biometrics
5 1 (1.25%) Computer Science
5 1 (1.25%) Management Information System
5 1 (1.25%) PMI
5 1 (1.25%) VLE
Operating Systems
1 62 (77.50%) Windows
2 35 (43.75%) Windows Server
3 27 (33.75%) Windows 7
4 19 (23.75%) Windows 8
5 17 (21.25%) Windows XP
6 15 (18.75%) Apple iOS
7 12 (15.00%) Android
7 12 (15.00%) Windows Server 2008
8 8 (10.00%) Windows 10
9 5 (6.25%) Windows Server 2003
9 5 (6.25%) Windows Server 2012
10 2 (2.50%) Windows Mobile
11 1 (1.25%) Mac OS X
11 1 (1.25%) Windows Vista
Processes & Methodologies
1 14 (17.50%) ITIL
2 5 (6.25%) Migration
3 4 (5.00%) Disaster Recovery
4 3 (3.75%) Patch Management
4 3 (3.75%) Time Management
5 2 (2.50%) Business Continuity
5 2 (2.50%) Business Intelligence
5 2 (2.50%) CRM
5 2 (2.50%) Line Management
6 1 (1.25%) Asset Management
6 1 (1.25%) Conflict Management
6 1 (1.25%) Email Filtering
6 1 (1.25%) Kalman Filter
6 1 (1.25%) Software Testing
6 1 (1.25%) Web Filtering
Programming Languages
1 4 (5.00%) SQL
2 2 (2.50%) C
Qualifications
1 11 (13.75%) Microsoft Certification
2 9 (11.25%) MCSE
3 6 (7.50%) MCITP
4 5 (6.25%) MCSA
5 4 (5.00%) ITIL Certification
5 4 (5.00%) MCP
6 3 (3.75%) A+ Certification
6 3 (3.75%) MCTS
6 3 (3.75%) Network+ Certification
7 2 (2.50%) Cisco Certification
7 2 (2.50%) Degree
8 1 (1.25%) DBS Check
8 1 (1.25%) GNVQ
8 1 (1.25%) PMI Certification
Quality Assurance & Compliance
1 11 (13.75%) SLA
2 1 (1.25%) ISO 9001
System Software
1 35 (43.75%) Active Directory
2 4 (5.00%) Terminal Services
2 4 (5.00%) VMware Infrastructure
3 3 (3.75%) XenApp
4 2 (2.50%) XenDesktop
5 1 (1.25%) Hyper-V
5 1 (1.25%) vSphere
Systems Management
1 6 (7.50%) SCCM
2 3 (3.75%) Backup Exec
3 2 (2.50%) Norton AntiVirus
Vendors
1 42 (52.50%) Microsoft
2 7 (8.75%) Cisco
2 7 (8.75%) Citrix
3 4 (5.00%) VMware
4 3 (3.75%) HP
4 3 (3.75%) iManage
4 3 (3.75%) Symantec
5 2 (2.50%) Dell
5 2 (2.50%) Draytek
5 2 (2.50%) Intel Security
5 2 (2.50%) NETGEAR
5 2 (2.50%) Siemens
5 2 (2.50%) Sophos
5 2 (2.50%) WatchGuard
5 2 (2.50%) ZyXEL
6 1 (1.25%) Acronis
6 1 (1.25%) Canon
6 1 (1.25%) Capita
6 1 (1.25%) Panasonic
Hertford, Hertfordshire
Premier IT
Salary: £24000 per annum
Posted: 3 days ago
City, London
Oscar
Salary: £16000 - £25000 per annum + Benefits
Posted: 3 days ago
York
Hays Specialist Recruitment
Salary: £15000.00 - £18000.00 per annum
Posted: 14 days ago
Liverpool, Merseyside
Connect Internet Solutions Ltd
Salary: From £15,000 to £22,000 per annum
Posted: 15 days ago