The statistics below represent IT jobs advertised across the UK that had Help Desk Technician featuring in the job title. Included is a guide to the salaries offered over the 3 months to 3 December 2016 with a comparison to same period over 2 years.

3 months to
3 Dec 2016
Same period 2015 Same period 2014
Help Desk Technician
Rank 835 917 940
Rank change year-on-year
+82 +23
Permanent jobs requiring a Help Desk Technician 30 52 46
As % of all permanent IT jobs located in the UK 0.034% 0.048% 0.040%
As % of the Job Titles category 0.035% 0.050% 0.041%
Number of salaries quoted 26 42 28
Median salary £21,000 £23,000 £20,750
Median salary % change year-on-year
-8.69% +10.84%
90% offered a salary of more than £19,000 £17,000 £17,000
10% offered a salary of more than £26,000 £30,000 £24,200
UK excluding London median salary £20,000 £20,000 £20,000

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
86161 103624 111063
As % of all permanent IT jobs located in the UK 96.43% 96.54% 96.63%
Number of salaries quoted 71560 86373 91858
Median salary £46,500 £45,000 £45,000
Median salary % change year-on-year
+3.33% -
90% offered a salary of more than £27,500 £27,000 £26,000
10% offered a salary of more than £75,000 £70,000 £70,000
UK excluding London median salary £42,500 £40,500 £40,000
% change year-on-year
+4.93% +1.25%

Help Desk Technician
Jobs Demand Trend

The demand trend of job ads that featured Help Desk Technician in the job title.

Help Desk Technician Jobs Demand Trend in the UK

Help Desk Technician
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Technician within the UK.

Help Desk Technician Salary Trend in the UK

Help Desk Technician
Salary Histogram

This chart provides a salary histogram for IT jobs citing Help Desk Technician over the 3 months to 3 December 2016 within the UK.

Help Desk Technician Salary Histogram in the UK

Help Desk Technician
Top 30 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Help Desk Technician within the UK over the 3 months to 3 December 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +50 28 £21,250 -7.60% 2
South East +70 10 £20,000 - 1
Hampshire - 6 £19,000 - 1
East of England +24 5 £22,000 -20.00%
Basingstoke - 5 £19,000 - 1
South West +9 4 £22,500 +18.42%
London +58 3 £24,500 -18.33% 1
West Midlands -22 3 £19,500 +39.28%
Devon - 3 - -
Plymouth - 3 - -
Yorkshire +12 2 £18,375 -34.37%
Cambridgeshire +9 2 £22,000 +4.76%
Peterborough -4 2 £22,000 -12.00%
Bracknell - 2 £21,000 -
Berkshire - 2 £21,000 -
Glasgow - 2 £19,000 - 1
Scotland - 2 £19,000 - 1
Birmingham - 2 £19,500 -
Oxfordshire +27 1 £23,000 -
Surrey +13 1 £22,500 -6.25%
Hertfordshire +10 1 £22,000 -26.66%
Epsom +7 1 £22,500 -6.25%
North Yorkshire - 1 £17,000 -
West Yorkshire - 1 £19,750 -
Manchester - 1 - -
Bolton - 1 - -
Luton - 1 £40,000 -
Farnborough - 1 £21,500 -
Borehamwood - 1 £22,000 -
Harrogate - 1 £17,000 -

Help Desk Technician Skill Set
Top 30 Related IT Skills

For the 6 months to 3 December 2016, Help Desk Technician job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring Help Desk Technician in the job title.

1 28 (53.85%) Active Directory
2 27 (51.92%) Windows
3 20 (38.46%) Microsoft
4 17 (32.69%) MS Office
5 15 (28.85%) Windows Server
6 12 (23.08%) MS Exchange
7 10 (19.23%) TCP/IP
8 9 (17.31%) Windows 7
8 9 (17.31%) Firewall
9 8 (15.38%) WAN
9 8 (15.38%) DNS
9 8 (15.38%) LAN
9 8 (15.38%) Office 365
10 7 (13.46%) MS Excel
10 7 (13.46%) Cisco
10 7 (13.46%) Windows Server 2012
10 7 (13.46%) Windows Server 2008
11 6 (11.54%) VMware Infrastructure
11 6 (11.54%) Windows 10
11 6 (11.54%) Android
11 6 (11.54%) Apple iOS
11 6 (11.54%) Service Delivery
11 6 (11.54%) VMware
11 6 (11.54%) Mac OS X
11 6 (11.54%) Apple
12 5 (9.62%) Chip and PIN
12 5 (9.62%) Citrix
12 5 (9.62%) SAP
12 5 (9.62%) ITIL
12 5 (9.62%) C

Help Desk Technician Skill Set
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 12 (23.08%) MS Exchange
2 4 (7.69%) Exchange Server 2013
3 2 (3.85%) Skype for Business
4 1 (1.92%) Exchange Server 2010
Applications
1 17 (32.69%) MS Office
2 7 (13.46%) MS Excel
Cloud Services
1 8 (15.38%) Office 365
2 2 (3.85%) G Suite
Communications & Networking
1 10 (19.23%) TCP/IP
2 9 (17.31%) Firewall
3 8 (15.38%) DNS
3 8 (15.38%) LAN
3 8 (15.38%) WAN
4 4 (7.69%) DHCP
4 4 (7.69%) VPN
5 3 (5.77%) VoIP
5 3 (5.77%) Wireless
6 2 (3.85%) Internet
6 2 (3.85%) Skype
6 2 (3.85%) VLAN
7 1 (1.92%) Broadband
7 1 (1.92%) Ethernet
7 1 (1.92%) IPsec
7 1 (1.92%) IPv4
Database & Business Intelligence
1 2 (3.85%) SQL Server
General
1 4 (7.69%) Finance
1 4 (7.69%) Telecoms
2 3 (5.77%) Retail
3 1 (1.92%) Publishing
Libraries, Frameworks & Software Standards
1 1 (1.92%) HTML
Miscellaneous
1 5 (9.62%) Chip and PIN
2 4 (7.69%) Analytical Skills
2 4 (7.69%) Management Information System
3 2 (3.85%) CCTV
3 2 (3.85%) Computer Science
3 2 (3.85%) Handset
4 1 (1.92%) iPad
4 1 (1.92%) PMI
4 1 (1.92%) Smartphone
Operating Systems
1 27 (51.92%) Windows
2 15 (28.85%) Windows Server
3 9 (17.31%) Windows 7
4 7 (13.46%) Windows Server 2008
4 7 (13.46%) Windows Server 2012
5 6 (11.54%) Android
5 6 (11.54%) Apple iOS
5 6 (11.54%) Mac OS X
5 6 (11.54%) Windows 10
6 4 (7.69%) Windows 8
6 4 (7.69%) Windows Phone
7 2 (3.85%) Linux
7 2 (3.85%) Red Hat Enterprise Linux
7 2 (3.85%) Windows Server 2003
8 1 (1.92%) Windows Vista
8 1 (1.92%) Windows XP
Processes & Methodologies
1 6 (11.54%) Service Delivery
2 5 (9.62%) CAD
2 5 (9.62%) ITIL
3 2 (3.85%) Disk Encryption
3 2 (3.85%) Performance Monitoring
4 1 (1.92%) Conflict Management
4 1 (1.92%) CRM
4 1 (1.92%) Email Filtering
4 1 (1.92%) Fault Management
4 1 (1.92%) Kalman Filter
4 1 (1.92%) PRINCE2
4 1 (1.92%) Software Testing
Programming Languages
1 5 (9.62%) C
2 2 (3.85%) C#
2 2 (3.85%) PowerShell
2 2 (3.85%) SQL
2 2 (3.85%) VBScript
Qualifications
1 2 (3.85%) CCNA
1 2 (3.85%) Cisco Certification
1 2 (3.85%) DBS Check
1 2 (3.85%) Degree
1 2 (3.85%) MCP
1 2 (3.85%) MCSA
1 2 (3.85%) Microsoft Certification
2 1 (1.92%) PMI Certification
Quality Assurance & Compliance
1 1 (1.92%) SLA
System Software
1 28 (53.85%) Active Directory
2 6 (11.54%) VMware Infrastructure
3 4 (7.69%) Hyper-V
4 2 (3.85%) Terminal Services
4 2 (3.85%) Virtual Servers
4 2 (3.85%) VMware Workstation
Systems Management
1 2 (3.85%) SCCM
2 1 (1.92%) WSUS
Vendors
1 20 (38.46%) Microsoft
2 7 (13.46%) Cisco
3 6 (11.54%) Apple
3 6 (11.54%) VMware
4 5 (9.62%) Citrix
4 5 (9.62%) Polycom
4 5 (9.62%) RedPrairie
4 5 (9.62%) SAP
5 3 (5.77%) Google
6 2 (3.85%) Kaspersky
6 2 (3.85%) Red Hat
6 2 (3.85%) Wyse
Glasgow
Hays Specialist Recruitment Ltd
Salary: £18000.00 - £20000.00 per annum
Posted: 22 days ago
London
Recruitment Genius Ltd
Salary: £30000 - £35000 per annum
Posted: 16 days ago