The first table below looks at the demand for the Help Desk Technician role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Help Desk Technician in their job title over the 3 months to 30 July 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles currently tracked.

Location
3 months to
30 Jul 2014
Same period 2013 Same period 2012
Help Desk Technician
Rank 861 862 872
Rank change year-on-year
+1 +10
Permanent jobs requiring a Help Desk Technician 40 25 29
As % of all permanent IT jobs located in the UK 0.034% 0.023% 0.025%
As % of the Job Titles category 0.036% 0.024% 0.026%
Number of salaries quoted 26 25 27
Average salary £22,000 £22,500 £18,250
Average salary % change year-on-year
-2.22% +23.28%
90% offered a salary of more than £17,000 £17,400 £15,500
10% offered a salary of more than £26,000 £26,000 £22,900
UK excluding London average salary £22,000 £22,500 £15,500
% change year-on-year
-2.22% +45.16%
Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
110403 102451 111873
As % of all permanent IT jobs located in the UK 94.40% 94.23% 95.11%
Number of salaries quoted 90093 84743 95852
Average salary £45,000 £42,500 £42,500
Average salary % change year-on-year
+5.88% -
90% offered a salary of more than £26,500 £26,500 £27,500
10% offered a salary of more than £70,000 £70,000 £67,500
UK excluding London average salary £40,000 £38,500 £38,500
% change year-on-year
+3.89% -

Help Desk Technician
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing Help Desk Technician in the job title within the UK as a proportion of the total demand within the Job Titles category.

Help Desk Technician Jobs Demand Trend in the UK

Help Desk Technician
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Technician within the UK.

Help Desk Technician Salary Trend in the UK

Help Desk Technician
Salary Histogram

This chart provides a salary histogram for IT jobs citing Help Desk Technician over the 3 months to 30 July 2014 within the UK.

Help Desk Technician Salary Histogram in the UK

Help Desk Technician
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Help Desk Technician within the UK over the 3 months to 30 July 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -12 39 £22,000 -2.22% 1
South East +5 25 £24,648 -1.40%
Berkshire +6 10 £21,500 +6.17%
Newbury +8 9 - -
South West -13 6 £22,500 -
North West +1 5 £17,750 -6.57%
Gloucestershire -6 5 £18,000 -20.00%
East Sussex -21 5 £18,000 -23.40%
Brighton -23 5 £18,000 -23.40%
Cheshire -5 4 £16,500 -13.15%
Shoreham-by-Sea - 4 £26,000 -
Gloucester - 4 £18,000 -
West Sussex - 4 £26,000 -
Kent - 3 £24,648 -
Gravesend - 3 £24,648 -
Chester - 3 £16,500 -
Cambridge - 2 £22,000 -
Cambridgeshire - 2 £22,000 -
Surrey - 2 £27,500 -
East of England - 2 £22,000 -
Manchester 0 1 £19,000 -2.56%
Warrington -20 1 - -
Nottingham - 1 £17,500 -
Reading - 1 £21,500 -
Leatherhead - 1 £27,500 -
Bristol - 1 £25,000 -
Basingstoke - 1 - -
Bolton - 1 £19,000 -
East Midlands - 1 £17,500 -
Nottinghamshire - 1 £17,500 -

Help Desk Technician
Top 30 Related IT Skills

For the 6 months to 30 July 2014, IT jobs within the UK that cited Help Desk Technician in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Technician in their job title.

1 42 (58.33%) Windows
2 39 (54.17%) Microsoft
3 28 (38.89%) MS Office
4 25 (34.72%) Active Directory
5 21 (29.17%) Firewall
6 18 (25.00%) MS Exchange
7 17 (23.61%) TCP/IP
7 17 (23.61%) MS Excel
7 17 (23.61%) Windows 7
8 16 (22.22%) Windows Server 2008
9 15 (20.83%) Windows Server 2012
9 15 (20.83%) VPN
9 15 (20.83%) ITIL
10 14 (19.44%) DNS
11 13 (18.06%) DHCP
11 13 (18.06%) Degree
12 11 (15.28%) Exchange Server 2010
12 11 (15.28%) Finance
13 10 (13.89%) VMware
14 9 (12.50%) Exchange Server 2007
14 9 (12.50%) Windows Server 2003
15 8 (11.11%) Citrix
15 8 (11.11%) Windows 8
16 7 (9.72%) Office 365
16 7 (9.72%) VMware Infrastructure
16 7 (9.72%) Cisco
17 6 (8.33%) Microsoft Certification
17 6 (8.33%) HP
17 6 (8.33%) Symantec
18 5 (6.94%) SLA

Help Desk Technician
Top Related IT Skills by Category

For the 6 months to 30 July 2014, IT jobs within the UK that cited Help Desk Technician in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Technician in their job title. Up to 20 skills are shown per category.

Application Platforms
1 18 (25.00%) MS Exchange
2 11 (15.28%) Exchange Server 2010
3 9 (12.50%) Exchange Server 2007
4 4 (5.56%) Exchange Server 2003
4 4 (5.56%) Tomcat
5 2 (2.78%) SharePoint 2010
5 2 (2.78%) SharePoint
6 1 (1.39%) IIS
6 1 (1.39%) Exchange Server 2013
Applications
1 28 (38.89%) MS Office
2 17 (23.61%) MS Excel
Business Applications
1 2 (2.78%) Dynamics CRM
1 2 (2.78%) Sage 200
Cloud Services
1 7 (9.72%) Office 365
2 4 (5.56%) IaaS
2 4 (5.56%) Amazon AWS
3 1 (1.39%) Google Apps
Communications & Networking
1 21 (29.17%) Firewall
2 17 (23.61%) TCP/IP
3 15 (20.83%) VPN
4 14 (19.44%) DNS
5 13 (18.06%) DHCP
6 4 (5.56%) OpenLDAP
7 3 (4.17%) ADSL
8 1 (1.39%) IPsec
8 1 (1.39%) LAN
8 1 (1.39%) WAN
8 1 (1.39%) IPv4
8 1 (1.39%) VLAN
Database & Business Intelligence
1 2 (2.78%) MySQL
1 2 (2.78%) SQL Server
General
1 11 (15.28%) Finance
2 4 (5.56%) French Language
2 4 (5.56%) Financial Institution
3 1 (1.39%) Telecoms
3 1 (1.39%) Games
Libraries, Frameworks & Software Standards
1 4 (5.56%) LAMP
1 4 (5.56%) Web Services
2 1 (1.39%) COM
Miscellaneous
1 4 (5.56%) Blackberry
2 3 (4.17%) Thin Client
2 3 (4.17%) Fat Client
3 2 (2.78%) iPad
3 2 (2.78%) iPhone
4 1 (1.39%) Computer Science
Operating Systems
1 42 (58.33%) Windows
2 17 (23.61%) Windows 7
3 16 (22.22%) Windows Server 2008
4 15 (20.83%) Windows Server 2012
5 9 (12.50%) Windows Server 2003
6 8 (11.11%) Windows 8
7 5 (6.94%) Windows XP
8 4 (5.56%) SELinux
8 4 (5.56%) Linux
8 4 (5.56%) UNIX
9 2 (2.78%) Mac OS
9 2 (2.78%) Mac OS X
Processes & Methodologies
1 15 (20.83%) ITIL
2 4 (5.56%) Asset Management
2 4 (5.56%) Incident Management
3 3 (4.17%) CRM
3 3 (4.17%) Problem Management
4 2 (2.78%) Software Deployment
4 2 (2.78%) Change Control
4 2 (2.78%) Service Delivery
4 2 (2.78%) CAD
5 1 (1.39%) Disaster Recovery
5 1 (1.39%) E-Commerce
5 1 (1.39%) Software Engineering
Programming Languages
1 5 (6.94%) SQL
2 4 (5.56%) Shell Script
3 2 (2.78%) PHP
Qualifications
1 13 (18.06%) Degree
2 6 (8.33%) Microsoft Certification
3 2 (2.78%) Security Cleared
3 2 (2.78%) HND
4 1 (1.39%) A+ Certification
4 1 (1.39%) Network+ Certification
4 1 (1.39%) MCTS
Quality Assurance & Compliance
1 5 (6.94%) SLA
2 1 (1.39%) QA
System Software
1 25 (34.72%) Active Directory
2 7 (9.72%) VMware Infrastructure
3 3 (4.17%) Terminal Services
3 3 (4.17%) XenApp
3 3 (4.17%) vSphere
4 1 (1.39%) Hyper-V
Systems Management
1 5 (6.94%) Backup Exec
2 4 (5.56%) YUM
2 4 (5.56%) Norton AntiVirus
3 2 (2.78%) SCCM
4 1 (1.39%) OpenView
4 1 (1.39%) WSUS
4 1 (1.39%) OVSD
Vendors
1 39 (54.17%) Microsoft
2 10 (13.89%) VMware
3 8 (11.11%) Citrix
4 7 (9.72%) Cisco
5 6 (8.33%) HP
5 6 (8.33%) Symantec
6 4 (5.56%) JBoss
6 4 (5.56%) McAfee
7 3 (4.17%) Apple
7 3 (4.17%) Sage
8 2 (2.78%) SAP
9 1 (1.39%) TOWER Software
9 1 (1.39%) Remedy
9 1 (1.39%) Kaspersky
9 1 (1.39%) Google
Feltham, Middlesex
Hunt 4 Staff
Salary: £24k - 36k per year
Posted: 6 days ago