The statistics below represent IT jobs advertised across the UK that had Help Desk Technician featuring in the job title. Included is a guide to the salaries offered over the 3 months to 24 July 2016 with a comparison to same period over 2 years.

3 months to
24 Jul 2016
Same period 2015 Same period 2014
Help Desk Technician
Rank 903 901 944
Rank change year-on-year
-2 +43
Permanent jobs requiring a Help Desk Technician 28 64 43
As % of all permanent IT jobs located in the UK 0.029% 0.058% 0.037%
As % of the Job Titles category 0.030% 0.060% 0.039%
Number of salaries quoted 25 63 31
Median salary £22,000 £20,250 £21,750
Median salary % change year-on-year
+8.64% -6.89%
90% offered a salary of more than £18,000 £17,500 £17,550
10% offered a salary of more than £23,000 £26,000 £26,000
UK excluding London median salary £22,000 £20,000 £21,750
% change year-on-year
+10.00% -8.04%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
94514 106216 111227
As % of all permanent IT jobs located in the UK 96.41% 96.32% 96.48%
Number of salaries quoted 79535 87575 90644
Median salary £47,000 £45,000 £45,000
Median salary % change year-on-year
+4.44% -
90% offered a salary of more than £27,500 £26,500 £26,500
10% offered a salary of more than £72,500 £70,000 £70,000
UK excluding London median salary £41,500 £40,000 £40,000
% change year-on-year
+3.75% -

Help Desk Technician
Jobs Demand Trend

The demand trend of job ads that featured Help Desk Technician in the job title.

Help Desk Technician Jobs Demand Trend in the UK

Help Desk Technician
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Technician within the UK.

Help Desk Technician Salary Trend in the UK

Help Desk Technician
Salary Histogram

This chart provides a salary histogram for IT jobs citing Help Desk Technician over the 3 months to 24 July 2016 within the UK.

Help Desk Technician Salary Histogram in the UK

Help Desk Technician
Top 30 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Help Desk Technician within the UK over the 3 months to 24 July 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +12 27 £22,000 +8.64% 2
South East +13 7 £23,000 +21.05%
West Midlands +1 6 £20,000 -13.97%
London +33 5 £23,000 +2.22% 1
North West +25 5 £22,000 +18.91%
Northamptonshire +14 3 £18,000 +5.88%
Northampton +10 3 £18,000 +5.88%
East Midlands +6 3 £18,000 +5.88%
Staffordshire 0 3 £22,000 -5.37%
Manchester -3 3 £18,500 -
Berkshire - 3 £22,500 -
Warwickshire - 3 £20,000 -
Coulsdon - 3 £23,000 -
Sale -2 2 £18,500 -
Chester - 2 £22,000 -
Crewe - 2 £22,000 -
Northwich - 2 £22,000 -
Stafford - 2 £22,000 -
Epsom - 2 £23,000 -
Liverpool - 2 £22,000 -
Cheshire - 2 £22,000 -
Merseyside - 2 £22,000 -
Surrey - 2 £23,000 -
North Yorkshire - 2 £16,750 -
Yorkshire - 2 £16,750 -
East of England +23 1 £18,000 -21.73% 1
Essex +5 1 £18,000 +20.00%
Shoreham-by-Sea -3 1 £30,000 +15.38%
West Sussex -14 1 £30,000 +15.38%
Bridgend - 1 £18,000 -

Help Desk Technician Skill Set
Top 30 Related IT Skills

For the 6 months to 24 July 2016, Help Desk Technician job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring Help Desk Technician in the job title.

1 48 (76.19%) Windows
2 32 (50.79%) Active Directory
3 30 (47.62%) Microsoft
4 25 (39.68%) MS Office
5 24 (38.10%) Windows Server
6 22 (34.92%) Windows 7
7 14 (22.22%) MS Exchange
8 13 (20.63%) ITIL
8 13 (20.63%) Office 365
9 12 (19.05%) Windows 8
10 11 (17.46%) MS Excel
10 11 (17.46%) Microsoft Certification
11 10 (15.87%) TCP/IP
11 10 (15.87%) Windows Server 2008
11 10 (15.87%) Windows 10
12 9 (14.29%) MCSE
13 8 (12.70%) Windows XP
13 8 (12.70%) VMware
13 8 (12.70%) SCCM
13 8 (12.70%) VMware Infrastructure
14 7 (11.11%) Apple iOS
14 7 (11.11%) Windows Server 2012
14 7 (11.11%) Smartphone
14 7 (11.11%) Android
14 7 (11.11%) Firewall
14 7 (11.11%) LAN
14 7 (11.11%) WAN
14 7 (11.11%) DNS
14 7 (11.11%) Cisco
14 7 (11.11%) MCSA

Help Desk Technician Skill Set
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 14 (22.22%) MS Exchange
2 4 (6.35%) SharePoint
3 3 (4.76%) Exchange Server 2007
3 3 (4.76%) Exchange Server 2010
4 2 (3.17%) Exchange Server 2003
4 2 (3.17%) Exchange Server 2013
4 2 (3.17%) Skype for Business
Applications
1 25 (39.68%) MS Office
2 11 (17.46%) MS Excel
Business Applications
1 2 (3.17%) Dynamics CRM
Cloud Services
1 13 (20.63%) Office 365
Communications & Networking
1 10 (15.87%) TCP/IP
2 7 (11.11%) DNS
2 7 (11.11%) Firewall
2 7 (11.11%) LAN
2 7 (11.11%) WAN
3 5 (7.94%) DHCP
4 4 (6.35%) Remote Desktop
4 4 (6.35%) VPN
5 3 (4.76%) Internet
5 3 (4.76%) Unified Communications
6 2 (3.17%) DSL
6 2 (3.17%) Skype
6 2 (3.17%) Wireless
7 1 (1.59%) Broadband
7 1 (1.59%) Structured Cabling
7 1 (1.59%) VLAN
7 1 (1.59%) VoIP
Database & Business Intelligence
1 2 (3.17%) SQL Server
General
1 3 (4.76%) Finance
2 1 (1.59%) Retail
2 1 (1.59%) Telecoms
Miscellaneous
1 7 (11.11%) Smartphone
2 4 (6.35%) Driving Licence
3 3 (4.76%) Management Information System
4 2 (3.17%) Blackberry
4 2 (3.17%) Client/Server
4 2 (3.17%) CMDB
4 2 (3.17%) Computer Science
4 2 (3.17%) iPhone
4 2 (3.17%) Mathematics
4 2 (3.17%) PDA
4 2 (3.17%) PMI
5 1 (1.59%) Biometrics
5 1 (1.59%) VLE
Operating Systems
1 48 (76.19%) Windows
2 24 (38.10%) Windows Server
3 22 (34.92%) Windows 7
4 12 (19.05%) Windows 8
5 10 (15.87%) Windows 10
5 10 (15.87%) Windows Server 2008
6 8 (12.70%) Windows XP
7 7 (11.11%) Android
7 7 (11.11%) Apple iOS
7 7 (11.11%) Windows Server 2012
8 4 (6.35%) Mac OS X
9 3 (4.76%) Windows Phone
9 3 (4.76%) Windows Server 2003
10 2 (3.17%) Windows Mobile
11 1 (1.59%) Linux
11 1 (1.59%) Red Hat Enterprise Linux
11 1 (1.59%) Windows Vista
Processes & Methodologies
1 13 (20.63%) ITIL
2 5 (7.94%) Migration
3 4 (6.35%) Disaster Recovery
4 3 (4.76%) Patch Management
5 2 (3.17%) Conflict Management
5 2 (3.17%) CRM
5 2 (3.17%) Line Management
5 2 (3.17%) Service Delivery
5 2 (3.17%) Software Testing
6 1 (1.59%) Asset Management
6 1 (1.59%) Email Filtering
6 1 (1.59%) Kalman Filter
6 1 (1.59%) PRINCE2
6 1 (1.59%) Time Management
6 1 (1.59%) Web Filtering
Programming Languages
1 4 (6.35%) SQL
2 2 (3.17%) C
3 1 (1.59%) C#
3 1 (1.59%) PowerShell
3 1 (1.59%) VBScript
Qualifications
1 11 (17.46%) Microsoft Certification
2 9 (14.29%) MCSE
3 7 (11.11%) MCSA
4 6 (9.52%) MCITP
4 6 (9.52%) MCP
5 3 (4.76%) A+ Certification
5 3 (4.76%) Degree
5 3 (4.76%) MCTS
5 3 (4.76%) Network+ Certification
6 2 (3.17%) CCNA
6 2 (3.17%) Cisco Certification
6 2 (3.17%) DBS Check
6 2 (3.17%) PMI Certification
7 1 (1.59%) GNVQ
7 1 (1.59%) ITIL Certification
Quality Assurance & Compliance
1 6 (9.52%) SLA
2 1 (1.59%) ISO 9001
System Software
1 32 (50.79%) Active Directory
2 8 (12.70%) VMware Infrastructure
3 4 (6.35%) Hyper-V
3 4 (6.35%) Terminal Services
4 2 (3.17%) VMware Workstation
5 1 (1.59%) Virtual Servers
5 1 (1.59%) vSphere
5 1 (1.59%) XenApp
Systems Management
1 8 (12.70%) SCCM
2 3 (4.76%) Backup Exec
3 1 (1.59%) Norton AntiVirus
Vendors
1 30 (47.62%) Microsoft
2 8 (12.70%) VMware
3 7 (11.11%) Cisco
4 6 (9.52%) Citrix
5 3 (4.76%) Apple
5 3 (4.76%) HP
6 2 (3.17%) Dell
6 2 (3.17%) Draytek
6 2 (3.17%) Kaspersky
6 2 (3.17%) NETGEAR
6 2 (3.17%) Sophos
6 2 (3.17%) Symantec
6 2 (3.17%) ZyXEL
7 1 (1.59%) Acronis
7 1 (1.59%) Canon
7 1 (1.59%) Capita
7 1 (1.59%) Intel Security
7 1 (1.59%) Panasonic
7 1 (1.59%) Red Hat