The table below looks at the statistics for the Help Desk Technician role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Help Desk Technician in their job title over the 3 months to 17 September 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
17 Sep 2014
Same period 2013 Same period 2012
Help Desk Technician
Rank 848 865 878
Rank change year-on-year
+17 +13
Permanent jobs requiring a Help Desk Technician 48 16 22
As % of all permanent IT jobs located in the UK 0.043% 0.015% 0.019%
As % of the Job Titles category 0.045% 0.016% 0.020%
Number of salaries quoted 32 15 22
Average salary £21,250 £22,000 £17,000
Average salary % change year-on-year
-3.40% +29.41%
90% offered a salary of more than £18,000 £17,400 £15,500
10% offered a salary of more than £22,500 £24,600 £21,400
UK excluding London average salary £21,250 £22,000 £16,750
% change year-on-year
-3.40% +31.34%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
106380 100644 111753
As % of all permanent IT jobs located in the UK 94.43% 94.27% 95.14%
Number of salaries quoted 86153 83636 95338
Average salary £45,000 £42,500 £42,500
Average salary % change year-on-year
+5.88% -
90% offered a salary of more than £26,500 £26,500 £26,500
10% offered a salary of more than £70,000 £68,500 £70,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Help Desk Technician
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing Help Desk Technician in the job title within the UK as a proportion of the total demand within the Job Titles category.

Help Desk Technician Jobs Demand Trend in the UK

Help Desk Technician
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Technician within the UK.

Help Desk Technician Salary Trend in the UK

Help Desk Technician
Salary Histogram

This chart provides a salary histogram for IT jobs citing Help Desk Technician over the 3 months to 17 September 2014 within the UK.

Help Desk Technician Salary Histogram in the UK

Help Desk Technician
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Help Desk Technician within the UK over the 3 months to 17 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -1 48 £21,250 -5.55% 7
South East +24 30 £20,000 -11.60% 4
Berkshire +24 16 £21,250 +4.93% 1
Newbury +24 14 - -
North West -15 7 £18,500 -12.94% 2
Brighton -13 6 £22,000 +22.22%
East Sussex -21 6 £22,000 +22.22%
East of England - 6 £22,250 -
Cheshire -9 4 £18,000 -5.26%
Cambridgeshire - 4 £22,250 -
Cambridge - 4 £22,250 -
Manchester +2 3 £19,000 +15.15% 2
South West -24 3 £22,500 +2.27% 1
West Sussex - 3 £20,000 -
Milton Keynes - 3 £20,000 - 1
Buckinghamshire - 3 £20,000 - 1
Shoreham-by-Sea - 3 £20,000 -
London -5 2 £29,000 +23.40%
Warrington -17 2 £17,000 -10.52%
Reading - 2 £21,250 - 1
Runcorn - 2 £18,000 -
Basingstoke - 2 £19,000 - 1
City of London - 2 £29,000 -
Hampshire - 2 £19,000 - 1
Gloucestershire 0 1 £22,500 +2.27% 1
Dorset - 1 £22,500 -
Hertfordshire - 1 £21,500 -
Bishop's Stortford - 1 £21,500 -
Bournemouth - 1 £22,500 -
Bristol - 1 £25,000 -

Help Desk Technician
Top 30 Related IT Skills

For the 6 months to 17 September 2014, IT jobs within the UK that cited Help Desk Technician in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Technician in their job title.

1 51 (61.45%) Microsoft
2 46 (55.42%) Windows
3 37 (44.58%) MS Office
4 23 (27.71%) Active Directory
4 23 (27.71%) Firewall
5 22 (26.51%) Windows 7
6 21 (25.30%) VPN
7 19 (22.89%) MS Excel
7 19 (22.89%) DHCP
7 19 (22.89%) TCP/IP
7 19 (22.89%) DNS
8 18 (21.69%) Windows Server 2008
9 15 (18.07%) MS Exchange
9 15 (18.07%) Degree
9 15 (18.07%) Windows Server 2012
10 13 (15.66%) ITIL
11 11 (13.25%) Citrix
12 10 (12.05%) Windows 8
13 9 (10.84%) Windows XP
13 9 (10.84%) Windows Server 2003
13 9 (10.84%) Exchange Server 2010
14 8 (9.64%) SLA
14 8 (9.64%) Cisco
14 8 (9.64%) VMware
15 7 (8.43%) Exchange Server 2007
15 7 (8.43%) Office 365
16 6 (7.23%) Microsoft Certification
16 6 (7.23%) Symantec
17 5 (6.02%) HP
17 5 (6.02%) Apple

Help Desk Technician
Top Related IT Skills by Category

For the 6 months to 17 September 2014, IT jobs within the UK that cited Help Desk Technician in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Technician in their job title. Up to 20 skills are shown per category.

Application Platforms
1 15 (18.07%) MS Exchange
2 9 (10.84%) Exchange Server 2010
3 7 (8.43%) Exchange Server 2007
4 4 (4.82%) Exchange Server 2003
5 2 (2.41%) SharePoint
5 2 (2.41%) SharePoint 2010
6 1 (1.20%) CMS
6 1 (1.20%) IIS
6 1 (1.20%) Lotus Domino
6 1 (1.20%) Exchange Server 2013
Applications
1 37 (44.58%) MS Office
2 19 (22.89%) MS Excel
Business Applications
1 2 (2.41%) Dynamics CRM
1 2 (2.41%) Sage 200
Cloud Services
1 7 (8.43%) Office 365
2 1 (1.20%) Google Apps
Communications & Networking
1 23 (27.71%) Firewall
2 21 (25.30%) VPN
3 19 (22.89%) DNS
3 19 (22.89%) DHCP
3 19 (22.89%) TCP/IP
4 3 (3.61%) ADSL
5 1 (1.20%) LAN
5 1 (1.20%) WAN
5 1 (1.20%) IPv4
5 1 (1.20%) SAN
5 1 (1.20%) IPsec
5 1 (1.20%) VLAN
Database & Business Intelligence
1 4 (4.82%) SQL Server
2 2 (2.41%) MySQL
General
1 4 (4.82%) Telecoms
2 3 (3.61%) Finance
2 3 (3.61%) Games
3 1 (1.20%) French Language
3 1 (1.20%) German Language
Libraries, Frameworks & Software Standards
1 1 (1.20%) HTML
Miscellaneous
1 4 (4.82%) Blackberry
2 3 (3.61%) Thin Client
2 3 (3.61%) Fat Client
3 2 (2.41%) iPhone
3 2 (2.41%) iPad
4 1 (1.20%) User Experience
4 1 (1.20%) Video Conferencing
4 1 (1.20%) W3C
4 1 (1.20%) Computer Science
Operating Systems
1 46 (55.42%) Windows
2 22 (26.51%) Windows 7
3 18 (21.69%) Windows Server 2008
4 15 (18.07%) Windows Server 2012
5 10 (12.05%) Windows 8
6 9 (10.84%) Windows XP
6 9 (10.84%) Windows Server 2003
7 2 (2.41%) Mac OS X
7 2 (2.41%) Mac OS
8 1 (1.20%) Linux
Processes & Methodologies
1 13 (15.66%) ITIL
2 3 (3.61%) Problem Management
3 2 (2.41%) Change Control
3 2 (2.41%) CRM
3 2 (2.41%) Service Delivery
4 1 (1.20%) Disaster Recovery
4 1 (1.20%) Content Management
4 1 (1.20%) Software Engineering
4 1 (1.20%) E-Commerce
4 1 (1.20%) Service Management
4 1 (1.20%) Software Distribution
Programming Languages
1 3 (3.61%) SQL
2 2 (2.41%) PHP
3 1 (1.20%) JavaScript
Qualifications
1 15 (18.07%) Degree
2 6 (7.23%) Microsoft Certification
3 3 (3.61%) MCP
4 2 (2.41%) HND
5 1 (1.20%) MCSE
Quality Assurance & Compliance
1 8 (9.64%) SLA
System Software
1 23 (27.71%) Active Directory
2 5 (6.02%) Terminal Services
3 4 (4.82%) VMware Infrastructure
4 3 (3.61%) XenApp
4 3 (3.61%) vSphere
5 1 (1.20%) Hyper-V
Systems Management
1 5 (6.02%) Backup Exec
2 4 (4.82%) Norton AntiVirus
3 1 (1.20%) WSUS
3 1 (1.20%) SCCM
Vendors
1 51 (61.45%) Microsoft
2 11 (13.25%) Citrix
3 8 (9.64%) Cisco
3 8 (9.64%) VMware
4 6 (7.23%) Symantec
5 5 (6.02%) HP
5 5 (6.02%) Apple
5 5 (6.02%) Sage
6 4 (4.82%) McAfee
7 2 (2.41%) SAP
7 2 (2.41%) Kaspersky
8 1 (1.20%) TOWER Software
8 1 (1.20%) Google
8 1 (1.20%) Bloomberg
8 1 (1.20%) IBM
Dorking, Surrey
Oscar Associates (UK) Ltd
Salary: £19000 - £23000 per annum + Benefits
Posted: 5 days ago
Reading, Berkshire
Haybrook IT Resourcing Ltd
Salary: Up to £21,000 per annum
Posted: 5 days ago
Bolton, Lancashire
Bolton School
Salary: Up to £16,604 per annum plus attractive benefits
Posted: 5 days ago
Manchester
Opus Recruitment Solutions Ltd
Salary: £20000 - £25000 per annum
Posted: 7 days ago
Basingstoke
Capita - ITPS
Salary: £18000 - £20000 per annum + BENEFITS
Posted: 7 days ago
Milton Keynes
Hays IT - Uk Posting account
Salary: £18000.00 - £22000.00 per annum
Posted: 22 days ago
Cheltenham
Opus Recruitment Solutions Ltd
Salary: £21000 - £24000 per annum
Posted: 22 days ago