The table below looks at the statistics for the Help Desk Technician role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Help Desk Technician in their job title over the 3 months to 13 February 2016 with a comparison to the same period in the previous 2 years.

Location
3 months to
13 Feb 2016
Same period 2015 Same period 2014
Help Desk Technician
Rank 879 921 915
Rank change year-on-year
+42 -6
Permanent jobs requiring a Help Desk Technician 51 34 39
As % of all permanent IT jobs located in the UK 0.051% 0.032% 0.037%
As % of the Job Titles category 0.053% 0.034% 0.038%
Number of salaries quoted 49 24 37
Average salary £20,000 £19,500 £22,500
Average salary % change year-on-year
+2.56% -13.33%
90% offered a salary of more than £17,500 £17,300 £18,000
10% offered a salary of more than £30,500 £26,000 £30,000
UK excluding London average salary £19,000 £18,701 £22,500
% change year-on-year
+1.60% -16.88%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
96369 101236 101631
As % of all permanent IT jobs located in the UK 96.12% 96.45% 96.28%
Number of salaries quoted 80844 83884 81689
Average salary £45,000 £45,000 £45,000
90% offered a salary of more than £27,500 £26,500 £27,000
10% offered a salary of more than £70,000 £70,000 £70,000
UK excluding London average salary £42,000 £40,000 £40,000
% change year-on-year
+5.00% -

Help Desk Technician
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing Help Desk Technician in the job title within the UK as a proportion of the total demand within the Job Titles category.

Help Desk Technician Jobs Demand Trend in the UK

Help Desk Technician
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Technician within the UK.

Help Desk Technician Salary Trend in the UK

Help Desk Technician
Salary Histogram

This chart provides a salary histogram for IT jobs citing Help Desk Technician over the 3 months to 13 February 2016 within the UK.

Help Desk Technician Salary Histogram in the UK

Help Desk Technician
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Help Desk Technician within the UK over the 3 months to 13 February 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +40 50 £19,657 +0.80% 8
South East +18 25 £18,750 -24.24% 2
East Sussex - 16 £18,500 -
London +30 14 £30,000 +15.38% 1
Hastings - 14 £18,500 -
Oxfordshire - 6 £21,210 -
East of England +9 5 £25,000 +42.85% 2
Oxford - 4 £21,210 -
Cambridgeshire +4 3 £25,000 +42.85%
Romford - 3 £19,000 -
Peterborough - 3 £25,000 -
Somerset -7 2 £16,500 -15.38%
South West -10 2 £16,500 -10.33%
Taunton -14 2 £16,500 -
Shoreham-by-Sea - 2 £21,000 -
West Sussex - 2 £21,000 -
Enfield - 2 £37,500 -
Basildon - 2 £22,500 -
West Midlands - 2 £18,250 - 1
Essex - 2 £22,500 -
City of London +66 1 - -
North West +30 1 £25,000 +44.92% 1
East Midlands +1 1 £20,000 +11.11% 1
Reading +1 1 £19,315 -21.16%
Liverpool -1 1 £25,000 +28.20%
Berkshire -4 1 £19,315 -21.16% 1
Merseyside -6 1 £25,000 +28.20%
Northamptonshire - 1 £20,000 -
Northampton - 1 £20,000 -
Abingdon - 1 - -

Help Desk Technician
Top 30 Related IT Skills

For the 6 months to 13 February 2016, IT jobs within the UK that cited Help Desk Technician in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Technician in their job title.

1 78 (78.00%) Windows
2 45 (45.00%) Active Directory
3 44 (44.00%) Windows Server
4 40 (40.00%) Microsoft
5 34 (34.00%) MS Office
6 30 (30.00%) Windows 7
7 25 (25.00%) MS Excel
8 22 (22.00%) Windows 8
9 20 (20.00%) Cisco
10 19 (19.00%) Windows XP
10 19 (19.00%) MS Exchange
10 19 (19.00%) Office 365
11 18 (18.00%) Android
12 16 (16.00%) Windows Server 2008
13 14 (14.00%) Apple iOS
13 14 (14.00%) Firewall
14 12 (12.00%) Windows Server 2003
15 11 (11.00%) Degree
16 10 (10.00%) DHCP
16 10 (10.00%) SLA
16 10 (10.00%) DNS
16 10 (10.00%) Citrix
16 10 (10.00%) ITIL
17 9 (9.00%) Time Management
17 9 (9.00%) VMware Infrastructure
17 9 (9.00%) VMware
18 8 (8.00%) TCP/IP
18 8 (8.00%) Blackberry
18 8 (8.00%) Windows Server 2012
18 8 (8.00%) Remote Desktop

Help Desk Technician
Top Related IT Skills by Category

For the 6 months to 13 February 2016, IT jobs within the UK that cited Help Desk Technician in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Technician in their job title. Up to 20 skills are shown per category.

Application Platforms
1 19 (19.00%) MS Exchange
2 6 (6.00%) Exchange Server 2003
2 6 (6.00%) Exchange Server 2010
3 5 (5.00%) SharePoint
4 3 (3.00%) Exchange Server 2007
Applications
1 34 (34.00%) MS Office
2 25 (25.00%) MS Excel
3 1 (1.00%) Spreadsheet
Business Applications
1 1 (1.00%) Dynamics CRM
Cloud Services
1 19 (19.00%) Office 365
2 2 (2.00%) Google Apps
3 1 (1.00%) Amazon AWS
Communications & Networking
1 14 (14.00%) Firewall
2 10 (10.00%) DHCP
2 10 (10.00%) DNS
3 8 (8.00%) Remote Desktop
3 8 (8.00%) TCP/IP
4 7 (7.00%) Internet
4 7 (7.00%) LAN
5 6 (6.00%) VPN
6 5 (5.00%) Wi-Fi
7 3 (3.00%) Cisco IOS
7 3 (3.00%) Unified Communications
8 2 (2.00%) WAN
9 1 (1.00%) DSL
9 1 (1.00%) Intranet
9 1 (1.00%) VoIP
Database & Business Intelligence
1 2 (2.00%) SQL Server
2 1 (1.00%) MS Access
General
1 7 (7.00%) Legal
2 3 (3.00%) Law
3 2 (2.00%) Billing
4 1 (1.00%) Back Office
4 1 (1.00%) Finance
4 1 (1.00%) Games
4 1 (1.00%) Manufacturing
4 1 (1.00%) Telecoms
Libraries, Frameworks & Software Standards
1 1 (1.00%) Web Services
Miscellaneous
1 8 (8.00%) Blackberry
2 7 (7.00%) Driving Licence
3 6 (6.00%) Data Centre
4 5 (5.00%) Computer Science
4 5 (5.00%) iPhone
5 3 (3.00%) Analytical Skills
5 3 (3.00%) User Experience
6 2 (2.00%) CMDB
7 1 (1.00%) Algorithms
7 1 (1.00%) Biometrics
7 1 (1.00%) Client/Server
7 1 (1.00%) EqualLogic
7 1 (1.00%) PDA
7 1 (1.00%) VLE
Operating Systems
1 78 (78.00%) Windows
2 44 (44.00%) Windows Server
3 30 (30.00%) Windows 7
4 22 (22.00%) Windows 8
5 19 (19.00%) Windows XP
6 18 (18.00%) Android
7 16 (16.00%) Windows Server 2008
8 14 (14.00%) Apple iOS
9 12 (12.00%) Windows Server 2003
10 8 (8.00%) Windows Server 2012
11 5 (5.00%) Linux
12 3 (3.00%) Mac OS X
12 3 (3.00%) Windows 2000
13 1 (1.00%) Windows 10
13 1 (1.00%) Windows Mobile
Processes & Methodologies
1 10 (10.00%) ITIL
2 9 (9.00%) Time Management
3 4 (4.00%) Business Continuity
3 4 (4.00%) Business Intelligence
4 3 (3.00%) Continuous Improvement
4 3 (3.00%) Disaster Recovery
4 3 (3.00%) ERP
4 3 (3.00%) Patch Management
5 2 (2.00%) Line Management
5 2 (2.00%) Mentoring
6 1 (1.00%) Asset Management
6 1 (1.00%) CRM
6 1 (1.00%) Migration
6 1 (1.00%) Network Monitoring
6 1 (1.00%) Stakeholder Management
Programming Languages
1 5 (5.00%) C
2 4 (4.00%) SQL
Qualifications
1 11 (11.00%) Degree
2 5 (5.00%) DBS Check
2 5 (5.00%) HND
2 5 (5.00%) Microsoft Certification
3 4 (4.00%) Cisco Certification
4 3 (3.00%) ITIL Certification
5 1 (1.00%) MCITP
5 1 (1.00%) MCP
5 1 (1.00%) MCSA
5 1 (1.00%) MCSE
Quality Assurance & Compliance
1 10 (10.00%) SLA
System Software
1 45 (45.00%) Active Directory
2 9 (9.00%) VMware Infrastructure
3 4 (4.00%) vSphere
3 4 (4.00%) XenApp
4 3 (3.00%) Hyper-V
4 3 (3.00%) Terminal Services
4 3 (3.00%) XenDesktop
Systems Management
1 3 (3.00%) Backup Exec
1 3 (3.00%) Norton AntiVirus
1 3 (3.00%) SCCM
Vendors
1 40 (40.00%) Microsoft
2 20 (20.00%) Cisco
3 10 (10.00%) Citrix
4 9 (9.00%) VMware
5 6 (6.00%) HP
5 6 (6.00%) WatchGuard
6 5 (5.00%) Apple
7 4 (4.00%) SonicWALL
8 3 (3.00%) Google
8 3 (3.00%) iManage
8 3 (3.00%) Intel Security
8 3 (3.00%) Juniper
8 3 (3.00%) Symantec
9 2 (2.00%) Dell
9 2 (2.00%) Siemens
9 2 (2.00%) Sophos
10 1 (1.00%) Avaya
10 1 (1.00%) Capita
10 1 (1.00%) Draytek
10 1 (1.00%) ZyXEL
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