The first table below looks at the demand for the Help Desk Technician role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Help Desk Technician in their job title over the 3 months to 18 April 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles currently tracked.

Location
3 months to
18 Apr 2014
Same period 2013 Same period 2012
Help Desk Technician
Rank 880 872 901
Rank change year-on-year
-8 +29
Permanent jobs requiring a Help Desk Technician 37 11 22
As % of all permanent IT jobs located in the UK 0.030% 0.010% 0.018%
As % of the Job Titles category 0.032% 0.010% 0.018%
Number of salaries quoted 36 10 22
Average salary £22,000 £19,500 £19,500
Average salary % change year-on-year
+12.82% -
90% offered a salary of more than £17,500 £16,900 £17,000
10% offered a salary of more than £30,000 £29,700 £27,750
UK excluding London average salary £20,000 £17,500 £17,000
% change year-on-year
+14.28% +2.94%
Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
114665 105124 119149
As % of all permanent IT jobs located in the UK 94.51% 94.68% 94.80%
Number of salaries quoted 92969 87480 102132
Average salary £45,000 £42,500 £42,500
Average salary % change year-on-year
+5.88% -
90% offered a salary of more than £27,000 £26,500 £27,000
10% offered a salary of more than £70,000 £70,000 £67,500
UK excluding London average salary £40,000 £38,325 £38,000
% change year-on-year
+4.37% +0.85%

Help Desk Technician
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing Help Desk Technician in the job title within the UK as a proportion of the total demand within the Job Titles category.

Help Desk Technician Jobs Demand Trend in the UK

Help Desk Technician
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Technician within the UK.

Help Desk Technician Salary Trend in the UK

Help Desk Technician
Salary Histogram

This chart provides a salary histogram for IT jobs citing Help Desk Technician over the 3 months to 18 April 2014 within the UK.

Help Desk Technician Salary Histogram in the UK

Help Desk Technician
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Help Desk Technician within the UK over the 3 months to 18 April 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Find
Job
Vacancies
England -22 33 £21,000 -3.44% 6
South East -8 8 £26,500 +17.77% 2
London -50 5 £24,000 -
Manchester +6 4 £18,000 +12.50% 1
North West 0 4 £18,000 +5.88% 2
Farnborough - 4 £32,000 -
South West - 4 £20,000 -
West Yorkshire - 4 £22,500 -
Yorkshire - 4 £22,500 -
Wigan - 4 £18,000 -
Leeds - 4 £22,500 -
Hampshire - 4 £32,000 -
Berkshire -4 2 £23,000 +2.22% 1
Swindon - 2 £20,000 -
Newbury - 2 £23,000 -
Newcastle upon Tyne - 2 £19,625 -
Birmingham - 2 £17,500 - 1
Brighton - 2 £18,500 -
East Midlands - 2 £17,250 -
North East - 2 £19,625 -
Wiltshire - 2 £20,000 -
East Sussex - 2 £18,500 -
Nottinghamshire - 2 £17,250 -
Tyne and Wear - 2 £19,625 -
West Midlands - 2 £17,500 - 1
East of England - 2 £21,250 - 1
City of London -17 1 £17,500 -
Bristol - 1 - -
Cambridge - 1 £20,000 -
Greenford - 1 £22,500 -

Help Desk Technician
Top 30 Related IT Skills

For the 6 months to 18 April 2014, IT jobs within the UK that cited Help Desk Technician in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Technician in their job title.

1 38 (55.88%) Windows
2 25 (36.76%) Active Directory
3 21 (30.88%) Microsoft
4 20 (29.41%) MS Office
5 17 (25.00%) TCP/IP
5 17 (25.00%) Firewall
5 17 (25.00%) Finance
6 14 (20.59%) VMware
7 12 (17.65%) VMware Infrastructure
8 11 (16.18%) ITIL
9 10 (14.71%) Windows XP
10 9 (13.24%) MS Excel
10 9 (13.24%) UNIX
10 9 (13.24%) Web Services
10 9 (13.24%) Linux
10 9 (13.24%) Shell Script
10 9 (13.24%) IaaS
10 9 (13.24%) OpenLDAP
10 9 (13.24%) Windows 7
10 9 (13.24%) Amazon AWS
11 8 (11.76%) MS Exchange
12 7 (10.29%) Tomcat
12 7 (10.29%) VPN
12 7 (10.29%) DNS
12 7 (10.29%) SLA
12 7 (10.29%) Cisco
12 7 (10.29%) JBoss
12 7 (10.29%) YUM
12 7 (10.29%) SELinux
12 7 (10.29%) Degree

Help Desk Technician
Top Related IT Skills by Category

For the 6 months to 18 April 2014, IT jobs within the UK that cited Help Desk Technician in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Technician in their job title. Up to 20 skills are shown per category.

Application Platforms
1 8 (11.76%) MS Exchange
2 7 (10.29%) Tomcat
3 4 (5.88%) Exchange Server 2010
4 2 (2.94%) Exchange Server 2003
4 2 (2.94%) Exchange Server 2007
5 1 (1.47%) Blackberry Enterprise Server
5 1 (1.47%) SharePoint
5 1 (1.47%) Exchange Server 2013
5 1 (1.47%) SharePoint 2010
Applications
1 20 (29.41%) MS Office
2 9 (13.24%) MS Excel
Cloud Services
1 9 (13.24%) IaaS
1 9 (13.24%) Amazon AWS
2 2 (2.94%) Office 365
Communications & Networking
1 17 (25.00%) TCP/IP
1 17 (25.00%) Firewall
2 9 (13.24%) OpenLDAP
3 7 (10.29%) VPN
3 7 (10.29%) DNS
4 6 (8.82%) DHCP
5 3 (4.41%) VoIP
6 2 (2.94%) Network Security
7 1 (1.47%) LAN
7 1 (1.47%) WAN
7 1 (1.47%) VLAN
Database & Business Intelligence
1 2 (2.94%) MySQL
1 2 (2.94%) SQL Server
2 1 (1.47%) Data Mining
General
1 17 (25.00%) Finance
2 6 (8.82%) French Language
3 4 (5.88%) Financial Institution
4 1 (1.47%) Telecoms
4 1 (1.47%) Games
Libraries, Frameworks & Software Standards
1 9 (13.24%) Web Services
2 7 (10.29%) LAMP
3 3 (4.41%) COM
Miscellaneous
1 5 (7.35%) Blackberry
2 2 (2.94%) iPhone
2 2 (2.94%) iPad
3 1 (1.47%) NHS
Operating Systems
1 38 (55.88%) Windows
2 10 (14.71%) Windows XP
3 9 (13.24%) UNIX
3 9 (13.24%) Linux
3 9 (13.24%) Windows 7
4 7 (10.29%) SELinux
5 3 (4.41%) Windows Server 2003
5 3 (4.41%) Windows Vista
6 2 (2.94%) Windows Server 2008
7 1 (1.47%) Windows 8
7 1 (1.47%) Windows Server 2012
7 1 (1.47%) Mac OS
Processes & Methodologies
1 11 (16.18%) ITIL
2 7 (10.29%) Asset Management
3 6 (8.82%) Disaster Recovery
4 4 (5.88%) Incident Management
5 2 (2.94%) Software Deployment
5 2 (2.94%) CAD
6 1 (1.47%) Data Security
6 1 (1.47%) Service Management
6 1 (1.47%) CRM
6 1 (1.47%) Software Engineering
6 1 (1.47%) Business Development
Programming Languages
1 9 (13.24%) Shell Script
2 6 (8.82%) SQL
3 2 (2.94%) Ruby
3 2 (2.94%) Perl
3 2 (2.94%) PHP
3 2 (2.94%) Python
Qualifications
1 7 (10.29%) Degree
2 3 (4.41%) HND
3 2 (2.94%) Security Cleared
3 2 (2.94%) Microsoft Certification
4 1 (1.47%) A+ Certification
4 1 (1.47%) CCNA
4 1 (1.47%) Cisco Certification
4 1 (1.47%) MCSE
4 1 (1.47%) Network+ Certification
4 1 (1.47%) MCTS
Quality Assurance & Compliance
1 7 (10.29%) SLA
2 1 (1.47%) QA
System Software
1 25 (36.76%) Active Directory
2 12 (17.65%) VMware Infrastructure
3 2 (2.94%) Xen
3 2 (2.94%) VMware ESXi
3 2 (2.94%) VMware ESX
3 2 (2.94%) VMware Workstation
3 2 (2.94%) Terminal Services
Systems Management
1 7 (10.29%) YUM
2 2 (2.94%) SCCM
2 2 (2.94%) OVSD
2 2 (2.94%) OpenView
3 1 (1.47%) Norton AntiVirus
3 1 (1.47%) Backup Exec
Vendors
1 21 (30.88%) Microsoft
2 14 (20.59%) VMware
3 7 (10.29%) Cisco
3 7 (10.29%) JBoss
4 6 (8.82%) Citrix
5 2 (2.94%) Oracle
5 2 (2.94%) Remedy
5 2 (2.94%) HP
6 1 (1.47%) Sage
6 1 (1.47%) McAfee
6 1 (1.47%) Symantec
6 1 (1.47%) SAP
6 1 (1.47%) Kaspersky
Wallingford, Oxfordshire
ITF Solutions
Salary: £17000 - £19000 per annum + company benefits
Posted: 2 days ago
Peterborough, Cambridgeshire
Polar Recruitment
Salary: £15000 per annum + + Benefits
Posted: 3 days ago
Sale, Cheshire
Greywood Associates Limited
Salary: £16000 - £18000 per annum + bens
Posted: 3 days ago
Wokingham, Berkshire
EasyWebRecruitment.com
Salary: Competitive
Posted: 4 days ago
Warrington, Cheshire
Nviron Limited
Salary: From £20,000 to £25,999 per annum
Posted: 11 days ago
Bridgend
Blue Town Online
Salary: Competitive plus Excellent Benefits
Posted: 23 days ago
Birmingham
Hays IT - Uk Posting account
Salary: £17000.00 - £18000.00 per annum
Posted: 23 days ago