Help Desk Manager
UK

The median Help Desk Manager salary in the UK is £42,500 per year according to job vacancies posted during the 6 months to 23 April 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
23 Apr 2024
Same period 2023 Same period 2022
Rank 842 954 1194
Rank change year-on-year +112 +240 -328
Permanent jobs requiring a Help Desk Manager 47 24 21
As % of all permanent jobs advertised in the UK 0.048% 0.023% 0.014%
As % of the Job Titles category 0.051% 0.025% 0.014%
Number of salaries quoted 42 24 20
10th Percentile £25,000 - £28,500
25th Percentile £28,000 £38,250 £36,000
Median annual salary (50th Percentile) £42,500 £48,250 £42,500
Median % change year-on-year -11.92% +13.53% +3.03%
75th Percentile £55,563 £65,625 £49,875
90th Percentile £56,000 £95,000 £64,375
UK excluding London median annual salary £29,250 £42,500 £36,000
% change year-on-year -31.18% +18.06% +25.22%

All Permanent IT Job Vacancies
UK

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 92,477 96,786 147,852
% of permanent jobs with a recognized job title 94.63% 91.57% 96.05%
Number of salaries quoted 66,588 60,676 85,408
10th Percentile £28,500 £32,500 £32,500
25th Percentile £38,500 £45,000 £42,500
Median annual salary (50th Percentile) £53,000 £60,000 £60,000
Median % change year-on-year -11.67% - +9.09%
75th Percentile £71,250 £81,250 £78,750
90th Percentile £90,000 £100,000 £96,075
UK excluding London median annual salary £50,000 £52,500 £50,000
% change year-on-year -4.76% +5.00% +5.26%

Help Desk Manager
Job Vacancy Trend

Job postings that featured Help Desk Manager in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for Help Desk Manager in the UK

Help Desk Manager
Salary Trend

3-month moving average salary quoted in jobs citing Help Desk Manager.

Salary trend for Help Desk Manager in the UK

Help Desk Manager
Salary Histogram

Salary distribution for jobs citing Help Desk Manager over the 6 months to 23 April 2024.

Salary histogram for Help Desk Manager in the UK

Help Desk Manager
Top 13 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Help Desk Manager within the UK over the 6 months to 23 April 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +138 43 £41,250 -17.50% 12
UK excluding London +15 31 £29,250 -31.18% 11
North of England +53 17 £30,000 -40.00% 6
London +143 16 £55,500 -38.33% 1
North West +10 10 £24,500 -51.00% 5
Work from Home - 10 £55,500 - 1
South East - 7 £28,000 - 3
Yorkshire - 7 £47,500 - 1
Scotland -61 4 £50,000 +17.65%
East of England +33 1 £50,000 -9.09%
Midlands +19 1 £40,000 -33.33% 2
South West -17 1 - - 1
East Midlands - 1 £40,000 - 2

Help Desk Manager Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 23 April 2024, Help Desk Manager job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring Help Desk Manager in the job title.

1 18 (38.30%) Windows
2 17 (36.17%) Social Skills
3 13 (27.66%) Windows 10
4 12 (25.53%) Customer Service
4 12 (25.53%) Firewall
4 12 (25.53%) CAFM
5 10 (21.28%) SLA
6 9 (19.15%) Microsoft
7 8 (17.02%) Management Information System
8 7 (14.89%) Windows Server
8 7 (14.89%) Microsoft Office
8 7 (14.89%) Windows Server 2012
9 6 (12.77%) Microsoft 365
9 6 (12.77%) WAN
9 6 (12.77%) LAN
10 5 (10.64%) Service Delivery
10 5 (10.64%) Mentoring
10 5 (10.64%) Project Management
10 5 (10.64%) Decision-Making
10 5 (10.64%) Problem-Solving
10 5 (10.64%) People Management
11 4 (8.51%) DBS Check
11 4 (8.51%) Customer Experience
11 4 (8.51%) Order Management
11 4 (8.51%) Preventative Maintenance
11 4 (8.51%) Google
11 4 (8.51%) JIRA
11 4 (8.51%) Data Cleansing
11 4 (8.51%) Cybersecurity
11 4 (8.51%) Facebook

Help Desk Manager Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (4.26%) SharePoint
Applications
1 7 (14.89%) Microsoft Office
2 4 (8.51%) AutoCAD
Cloud Services
1 6 (12.77%) Microsoft 365
2 4 (8.51%) Google Workspace
3 3 (6.38%) Azure
4 2 (4.26%) Power Platform
5 1 (2.13%) Entra ID
Communications & Networking
1 12 (25.53%) Firewall
2 6 (12.77%) LAN
2 6 (12.77%) WAN
3 3 (6.38%) TCP/IP
3 3 (6.38%) VPN
4 1 (2.13%) Network Security
4 1 (2.13%) Remote Desktop
4 1 (2.13%) VoIP
Database & Business Intelligence
1 2 (4.26%) Power BI
Development Applications
1 4 (8.51%) JIRA
General
1 17 (36.17%) Social Skills
2 4 (8.51%) Finance
3 3 (6.38%) Military
4 2 (4.26%) Analytical Skills
4 2 (4.26%) Environmental Health
4 2 (4.26%) Local Government
4 2 (4.26%) Organisational Skills
5 1 (2.13%) Social Housing
Miscellaneous
1 8 (17.02%) Management Information System
2 3 (6.38%) Onboarding
Operating Systems
1 18 (38.30%) Windows
2 13 (27.66%) Windows 10
3 7 (14.89%) Windows Server
3 7 (14.89%) Windows Server 2012
4 3 (6.38%) Linux
4 3 (6.38%) Mac OS
Processes & Methodologies
1 12 (25.53%) CAFM
1 12 (25.53%) Customer Service
2 5 (10.64%) Decision-Making
2 5 (10.64%) Mentoring
2 5 (10.64%) People Management
2 5 (10.64%) Problem-Solving
2 5 (10.64%) Project Management
2 5 (10.64%) Service Delivery
3 4 (8.51%) Customer Experience
3 4 (8.51%) Cybersecurity
3 4 (8.51%) Data Cleansing
3 4 (8.51%) Facilities Management
3 4 (8.51%) ITSM
3 4 (8.51%) Operations Management
3 4 (8.51%) Order Management
3 4 (8.51%) Preventative Maintenance
3 4 (8.51%) Service Management
4 3 (6.38%) Asset Management
4 3 (6.38%) Mobile Device Management
4 3 (6.38%) Time Management
Programming Languages
1 3 (6.38%) Bash
1 3 (6.38%) PowerShell
2 2 (4.26%) SQL
Qualifications
1 4 (8.51%) DBS Check
1 4 (8.51%) HNC
1 4 (8.51%) HND
1 4 (8.51%) Network+ Certification
2 2 (4.26%) Computer Science Degree
2 2 (4.26%) Degree
2 2 (4.26%) PhD
3 1 (2.13%) A+ Certification
3 1 (2.13%) CompTIA Security+
Quality Assurance & Compliance
1 10 (21.28%) SLA
System Software
1 2 (4.26%) Active Directory
1 2 (4.26%) Virtual Desktop
Systems Management
1 3 (6.38%) Microsoft Intune
2 1 (2.13%) Autotask
Vendors
1 9 (19.15%) Microsoft
2 4 (8.51%) Citrix
2 4 (8.51%) Facebook
2 4 (8.51%) Google
3 2 (4.26%) Adobe