The statistics below represent IT jobs advertised across the UK that had ITIL Service Manager featuring in the job title. Included is a guide to the salaries offered over the 3 months to 21 February 2017 with a comparison to same period over 2 years.

3 months to
21 Feb 2017
Same period 2016 Same period 2015
ITIL Service Manager
UK
Rank 762 801 716
Rank change year-on-year
+39 -85
Permanent jobs requiring an ITIL Service Manager 94 144 236
As % of all permanent IT jobs located in the UK 0.11% 0.14% 0.22%
As % of the Job Titles category 0.12% 0.15% 0.23%
Number of salaries quoted 77 128 189
Median salary £55,000 £48,500 £52,500
Median salary % change year-on-year
+13.40% -7.61%
90% offered a salary of more than £37,500 £37,500 £40,000
10% offered a salary of more than £70,000 £70,000 £70,000
UK excluding London median salary £50,000 £45,000 £46,250
% change year-on-year
+11.11% -2.70%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
80929 97392 101732
As % of all permanent IT jobs located in the UK 96.33% 96.45% 96.67%
Number of salaries quoted 67146 81719 84044
Median salary £45,500 £45,000 £45,000
Median salary % change year-on-year
+1.11% -
90% offered a salary of more than £27,500 £27,500 £26,500
10% offered a salary of more than £72,500 £70,000 £70,000
UK excluding London median salary £42,000 £42,000 £40,000
% change year-on-year
- +5.00%

ITIL Service Manager
Jobs Demand Trend

The demand trend of job ads that featured ITIL Service Manager in the job title.

ITIL Service Manager Jobs Demand Trend in the UK

ITIL Service Manager
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITIL Service Manager within the UK.

ITIL Service Manager Salary Trend in the UK

ITIL Service Manager
Salary Histogram

This chart provides a salary histogram for IT jobs citing ITIL Service Manager over the 3 months to 21 February 2017 within the UK.

ITIL Service Manager Salary Histogram in the UK

ITIL Service Manager
Top 30 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITIL Service Manager within the UK over the 3 months to 21 February 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +53 90 £55,000 +10.00% 4
London +56 50 £57,500 +6.97% 2
South East +58 10 £50,000 -
East of England +27 10 £61,500 +29.47%
Yorkshire +16 9 £36,750 -22.63%
Bromley - 9 £60,000 -
West Yorkshire +24 8 £36,000 -33.02%
North West -24 7 £50,000 +7.41%
Essex - 7 £61,000 -
Leeds +19 6 £36,000 -33.02%
Chelmsford - 6 £61,250 -
Berkshire +42 5 £57,500 +35.29%
Reading +45 4 - -
Manchester -28 4 £62,500 -16.66%
Hampshire +14 3 £40,000 -20.00%
Hertfordshire +11 3 £65,000 +30.00%
Watford - 3 £65,000 -
South West +26 2 £36,500 -8.75% 1
East Midlands +1 2 £48,750 +14.70% 1
Lancashire - 2 £40,000 -
Home Counties - 2 £50,000 -
Farnborough - 2 £40,000 -
South Yorkshire +10 1 £37,500 -16.66%
Cardiff +9 1 £40,000 +3.22%
South Wales +9 1 £40,000 +6.66%
Liverpool +7 1 £50,000 +17.64%
Wales 0 1 £40,000 +6.66%
Beckenham -1 1 £42,500 -7.60%
Merseyside -1 1 £50,000 +17.64%
Leicestershire -4 1 £67,500 +58.82%

ITIL Service Manager Skill Set
Top 30 Related IT Skills

For the 6 months to 21 February 2017, ITIL Service Manager job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring ITIL Service Manager in the job title.

1 199 (100.00%) ITIL
2 105 (52.76%) Service Management
3 93 (46.73%) Service Delivery
4 68 (34.17%) SLA
5 58 (29.15%) ITIL Certification
6 52 (26.13%) Finance
7 45 (22.61%) Stakeholder Management
8 44 (22.11%) ITSM
9 40 (20.10%) Incident Management
10 38 (19.10%) Change Management
11 32 (16.08%) Project Management
12 31 (15.58%) ITIL V3
13 28 (14.07%) Problem Management
14 20 (10.05%) Continuous Improvement
14 20 (10.05%) PRINCE2
15 19 (9.55%) Data Centre
16 18 (9.05%) Microsoft
17 16 (8.04%) Windows
18 15 (7.54%) MS Excel
18 15 (7.54%) Banking
18 15 (7.54%) Service Desk Management
18 15 (7.54%) Line Management
18 15 (7.54%) Analytical Skills
19 13 (6.53%) Process Improvement
20 12 (6.03%) Risk Management
21 11 (5.53%) Configuration Management
22 10 (5.03%) Telecoms
22 10 (5.03%) Asset Management
22 10 (5.03%) Performance Management
23 9 (4.52%) Microsoft Certification

ITIL Service Manager Skill Set
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 4 (2.01%) SharePoint
2 3 (1.51%) MS Exchange
2 3 (1.51%) Oracle Workflow
Applications
1 15 (7.54%) MS Excel
2 5 (2.51%) MS Office
3 1 (0.50%) MS PowerPoint
Business Applications
1 3 (1.51%) Oracle Assets
1 3 (1.51%) Oracle Financials
1 3 (1.51%) Oracle General Ledger
1 3 (1.51%) Oracle Internet Expenses
1 3 (1.51%) Oracle iProcurement
1 3 (1.51%) Oracle Payables
1 3 (1.51%) Oracle Receivables
Cloud Services
1 4 (2.01%) SaaS
2 1 (0.50%) IaaS
2 1 (0.50%) Office 365
2 1 (0.50%) SuccessFactors
Communications & Networking
1 7 (3.52%) Firewall
2 5 (2.51%) LAN
2 5 (2.51%) VLAN
2 5 (2.51%) WAN
3 2 (1.01%) Internet
Database & Business Intelligence
1 6 (3.02%) SQL Server
2 4 (2.01%) Power BI
3 1 (0.50%) Crystal Reports
3 1 (0.50%) Data Warehouse
3 1 (0.50%) SAP HANA
Development Applications
1 1 (0.50%) JIRA
General
1 52 (26.13%) Finance
2 15 (7.54%) Banking
3 10 (5.03%) Telecoms
4 8 (4.02%) Retail
5 6 (3.02%) Law
6 5 (2.51%) Marketing
7 4 (2.01%) Financial Institution
8 2 (1.01%) Advertising
8 2 (1.01%) German Language
8 2 (1.01%) Investment Banking
8 2 (1.01%) Legal
9 1 (0.50%) Billing
9 1 (0.50%) Publishing
Miscellaneous
1 19 (9.55%) Data Centre
2 15 (7.54%) Analytical Skills
3 7 (3.52%) CMDB
4 6 (3.02%) Virtual Team
5 4 (2.01%) Derivative
6 3 (1.51%) Foreign Exchange (FX)
6 3 (1.51%) User Experience
7 2 (1.01%) FMCG
8 1 (0.50%) Enterprise Cloud
8 1 (0.50%) IVR
8 1 (0.50%) Management Information System
Operating Systems
1 16 (8.04%) Windows
2 6 (3.02%) Windows 7
2 6 (3.02%) Windows Server
3 2 (1.01%) Android
3 2 (1.01%) Apple iOS
4 1 (0.50%) Linux
4 1 (0.50%) Mac OS X
4 1 (0.50%) Unix
4 1 (0.50%) Windows 10
Processes & Methodologies
1 199 (100.00%) ITIL
2 105 (52.76%) Service Management
3 93 (46.73%) Service Delivery
4 45 (22.61%) Stakeholder Management
5 44 (22.11%) ITSM
6 40 (20.10%) Incident Management
7 38 (19.10%) Change Management
8 32 (16.08%) Project Management
9 31 (15.58%) ITIL V3
10 28 (14.07%) Problem Management
11 20 (10.05%) Continuous Improvement
11 20 (10.05%) PRINCE2
12 15 (7.54%) Line Management
12 15 (7.54%) Service Desk Management
13 13 (6.53%) Process Improvement
14 12 (6.03%) Risk Management
15 11 (5.53%) Configuration Management
16 10 (5.03%) Asset Management
16 10 (5.03%) Performance Management
17 8 (4.02%) Root Cause Analysis
Programming Languages
1 9 (4.52%) SQL
2 4 (2.01%) VBA
3 1 (0.50%) C
Qualifications
1 58 (29.15%) ITIL Certification
2 9 (4.52%) Microsoft Certification
3 8 (4.02%) MCSE
4 7 (3.52%) MCP
5 6 (3.02%) CCNA
5 6 (3.02%) Cisco Certification
5 6 (3.02%) Degree
5 6 (3.02%) PRINCE2 Certification
5 6 (3.02%) Security Cleared
6 5 (2.51%) SC Cleared
7 4 (2.01%) CISA
7 4 (2.01%) CISM
7 4 (2.01%) CISSP
8 3 (1.51%) MCSA
9 2 (1.01%) MCDST
9 2 (1.01%) MCITP
10 1 (0.50%) A+ Certification
10 1 (0.50%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 68 (34.17%) SLA
2 7 (3.52%) ISO/IEC 27001
2 7 (3.52%) QA
3 3 (1.51%) PCI DSS
4 2 (1.01%) ISO 9000
4 2 (1.01%) Sarbanes-Oxley
System Software
1 8 (4.02%) Active Directory
Vendors
1 18 (9.05%) Microsoft
2 8 (4.02%) Citrix
3 4 (2.01%) CheckPoint
3 4 (2.01%) F5
3 4 (2.01%) Fortinet
3 4 (2.01%) Palo Alto
3 4 (2.01%) ServiceNow
4 3 (1.51%) Oracle
4 3 (1.51%) SAP
5 2 (1.01%) Apple
5 2 (1.01%) HP
5 2 (1.01%) Sun
6 1 (0.50%) Ariba
6 1 (0.50%) Cognos
6 1 (0.50%) Concur
6 1 (0.50%) IBM
6 1 (0.50%) NetApp
6 1 (0.50%) Remedy
6 1 (0.50%) Toshiba
6 1 (0.50%) VMware
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