ITIL (Information Technology Infrastructure Library)
UK

The following table provides summary statistics for permanent job vacancies with a requirement for ITIL skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ITIL over the 6 months to 25 April 2024 with a comparison to the same period in the previous 2 years.

6 months to
25 Apr 2024
Same period 2023 Same period 2022
Rank 50 54 76
Rank change year-on-year +4 +22 -15
Permanent jobs citing ITIL 4,533 5,555 7,211
As % of all permanent jobs advertised in the UK 4.62% 5.28% 4.69%
As % of the Processes & Methodologies category 5.37% 5.52% 4.90%
Number of salaries quoted 3,598 4,054 5,503
10th Percentile £27,500 £28,000 £26,500
25th Percentile £34,000 £35,000 £35,050
Median annual salary (50th Percentile) £49,990 £47,500 £47,501
Median % change year-on-year +5.24% 0.00% +5.56%
75th Percentile £63,188 £63,750 £62,500
90th Percentile £76,075 £77,500 £75,000
UK excluding London median annual salary £44,274 £43,250 £43,500
% change year-on-year +2.37% -0.57% +2.35%

All Process and Methodology Skills
UK

ITIL is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 84,476 100,576 147,122
As % of all permanent jobs advertised in the UK 86.05% 95.63% 95.59%
Number of salaries quoted 59,789 58,947 82,930
10th Percentile £29,000 £34,000 £33,476
25th Percentile £40,000 £45,000 £43,750
Median annual salary (50th Percentile) £55,000 £61,700 £60,000
Median % change year-on-year -10.86% +2.83% +9.09%
75th Percentile £72,500 £82,500 £80,000
90th Percentile £92,500 £100,000 £96,250
UK excluding London median annual salary £50,000 £55,000 £52,500
% change year-on-year -9.09% +4.76% +9.38%

ITIL
Job Vacancy Trend

Job postings citing ITIL as a proportion of all IT jobs advertised.

Job vacancy trend for ITIL in the UK

ITIL
Salary Trend

3-month moving average salary quoted in jobs citing ITIL.

Salary trend for ITIL in the UK

ITIL
Salary Histogram

Salary distribution for jobs citing ITIL over the 6 months to 25 April 2024.

Salary histogram for ITIL in the UK

ITIL
Top 19 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITIL within the UK over the 6 months to 25 April 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +17 4,179 £49,000 +3.16% 815
UK excluding London -1 3,288 £44,274 +2.37% 605
Work from Home +9 1,640 £54,048 +8.10% 341
London +17 1,137 £58,457 +6.28% 267
North of England +23 917 £41,774 +2.60% 162
South East +8 867 £50,000 +14.94% 151
Midlands -16 500 £41,500 -7.78% 99
North West +13 460 £43,500 +2.35% 101
South West +8 459 £50,000 +11.11% 79
West Midlands -10 351 £45,000 -5.26% 68
Yorkshire +33 312 £41,774 +4.44% 35
East of England +15 309 £37,500 -25.00% 57
East Midlands +2 147 £32,500 -20.73% 30
Scotland -19 147 £47,495 -2.33% 50
North East +7 145 £35,000 -6.67% 27
Wales -24 63 £45,000 +32.35% 7
Northern Ireland +16 15 £29,500 -13.87% 10
Isle of Man - 13 £50,000 - 3
Channel Islands 0 4 £85,000 -5.56%

ITIL
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 499 (11.01%) Microsoft Exchange
2 328 (7.24%) SharePoint
3 38 (0.84%) Confluence
4 37 (0.82%) CMS
5 32 (0.71%) Skype for Business
6 29 (0.64%) WebLogic
7 27 (0.60%) IIS
8 18 (0.40%) OpenStack
9 9 (0.20%) IBM Notes
10 8 (0.18%) Exchange Server 2013
11 7 (0.15%) Apache
11 7 (0.15%) WebSphere
12 6 (0.13%) EPiServer
12 6 (0.13%) Exchange Server 2000
12 6 (0.13%) SharePoint 2010
13 5 (0.11%) Exchange Server 2010
13 5 (0.11%) Oracle Workflow
13 5 (0.11%) SAS
13 5 (0.11%) SharePoint 2013
13 5 (0.11%) WordPress
Applications
1 522 (11.52%) Microsoft Office
2 143 (3.15%) Microsoft Excel
3 46 (1.01%) Microsoft PowerPoint
4 28 (0.62%) MS Visio
5 18 (0.40%) Microsoft Project
6 12 (0.26%) Trello
7 5 (0.11%) Spreadsheet
8 4 (0.088%) SPSS
9 2 (0.044%) CATIA
9 2 (0.044%) Chatbot
9 2 (0.044%) NASTRAN
10 1 (0.022%) Adobe Creative Suite
Business Applications
1 95 (2.10%) Dynamics CRM
2 39 (0.86%) Remedy ITSM
3 35 (0.77%) Sparx Enterprise Architect
4 26 (0.57%) NEC Housing
5 24 (0.53%) PlanetPress Connect
6 16 (0.35%) Fidessa
7 13 (0.29%) Infor SunSystems
7 13 (0.29%) iTrent
8 11 (0.24%) SAP S/4HANA
9 10 (0.22%) NetSuite
10 9 (0.20%) SAP CX
11 8 (0.18%) Dynamics NAV
12 7 (0.15%) Dynamics GP
12 7 (0.15%) Elite 3E
13 6 (0.13%) Aladdin
13 6 (0.13%) SAP Business One
13 6 (0.13%) thinkFolio
13 6 (0.13%) Workday HCM
14 5 (0.11%) Oracle 11i
14 5 (0.11%) Oracle EBS R12
Cloud Services
1 1,370 (30.22%) Microsoft 365
2 1,276 (28.15%) Azure
3 360 (7.94%) AWS
4 309 (6.82%) Entra ID
5 217 (4.79%) Power Platform
6 181 (3.99%) SaaS
7 163 (3.60%) IaaS
8 137 (3.02%) Azure DevOps
9 116 (2.56%) PaaS
10 101 (2.23%) OneDrive
11 84 (1.85%) PowerApps
12 76 (1.68%) Cloud Computing
13 72 (1.59%) Power Automate
14 67 (1.48%) GCP
15 64 (1.41%) Dynamics 365
16 54 (1.19%) Mimecast
17 39 (0.86%) WhatsApp
18 36 (0.79%) OpenShift
19 28 (0.62%) Nutanix
20 27 (0.60%) Azure Logic Apps
Communications & Networking
1 532 (11.74%) Firewall
2 446 (9.84%) DNS
3 351 (7.74%) LAN
4 348 (7.68%) DHCP
5 346 (7.63%) WAN
6 256 (5.65%) TCP/IP
7 235 (5.18%) VPN
8 177 (3.90%) SAN
9 152 (3.35%) Wireless
10 138 (3.04%) Network Security
11 134 (2.96%) Wi-Fi
12 96 (2.12%) VoIP
13 90 (1.99%) VLAN
14 75 (1.65%) Internet
15 72 (1.59%) SD-WAN
16 57 (1.26%) MPLS
17 53 (1.17%) Remote Desktop
18 49 (1.08%) Cisco IOS
19 47 (1.04%) WLAN
20 41 (0.90%) Skype
Database & Business Intelligence
1 287 (6.33%) SQL Server
2 127 (2.80%) Power BI
3 78 (1.72%) Relational Database
4 74 (1.63%) Data Warehouse
5 60 (1.32%) Amazon RDS
6 52 (1.15%) MySQL
7 41 (0.90%) SQL Server Integration Services
8 38 (0.84%) SQL Server Reporting Services
9 35 (0.77%) Azure SQL Database
10 30 (0.66%) Elasticsearch
11 26 (0.57%) Oracle Database
12 18 (0.40%) Big Data
13 16 (0.35%) BusinessObjects
13 16 (0.35%) PostgreSQL
14 13 (0.29%) RDBMS
15 9 (0.20%) Oracle Database 12c
15 9 (0.20%) Tableau
16 8 (0.18%) MariaDB
17 7 (0.15%) Data Lake
18 6 (0.13%) SQL Server Analysis Services
Development Applications
1 166 (3.66%) JIRA
2 39 (0.86%) GitLab
3 35 (0.77%) Git
4 32 (0.71%) SQL Server Management Studio (SSMS)
5 21 (0.46%) Artifactory
6 19 (0.42%) Jenkins
7 17 (0.38%) IBM UrbanCode
7 17 (0.38%) Visual Studio
8 16 (0.35%) Eclipse
9 14 (0.31%) MSI
10 7 (0.15%) Team Foundation Server
11 6 (0.13%) LoadRunner
11 6 (0.13%) Rational DOORS
12 5 (0.11%) AdminStudio
12 5 (0.11%) HP UFT
12 5 (0.11%) Hudson
12 5 (0.11%) JMeter
12 5 (0.11%) MSTest
12 5 (0.11%) Selenium
12 5 (0.11%) Toad
General
1 1,756 (38.74%) Social Skills
2 916 (20.21%) Finance
3 570 (12.57%) Analytical Skills
4 237 (5.23%) Inclusion and Diversity
5 231 (5.10%) Public Sector
6 224 (4.94%) Organisational Skills
7 220 (4.85%) Legal
8 185 (4.08%) Law
9 141 (3.11%) Telecoms
10 140 (3.09%) Retail
11 116 (2.56%) Banking
12 90 (1.99%) Presentation Skills
13 85 (1.88%) Manufacturing
14 61 (1.35%) Influencing Skills
15 53 (1.17%) Documentation Skills
15 53 (1.17%) Police
16 48 (1.06%) Automotive
17 46 (1.01%) Pharmaceutical
18 36 (0.79%) Local Government
19 32 (0.71%) Marketing
Job Titles
1 921 (20.32%) Analyst
2 521 (11.49%) Senior
3 438 (9.66%) IT Support
4 417 (9.20%) Support Engineer
5 362 (7.99%) Lead
6 360 (7.94%) Service Manager
7 359 (7.92%) Infrastructure Engineer
8 357 (7.88%) Support Analyst
9 343 (7.57%) IT Manager
10 279 (6.15%) IT Engineer
11 265 (5.85%) Service Analyst
12 243 (5.36%) IT Analyst
13 201 (4.43%) Service Desk Analyst
14 190 (4.19%) Applications Support
15 185 (4.08%) Team Leader
16 175 (3.86%) IT Support Engineer
17 167 (3.68%) Architect
18 164 (3.62%) 2nd Line Support
19 145 (3.20%) Delivery Manager
20 143 (3.15%) IT Services Manager
Libraries, Frameworks & Software Standards
1 124 (2.74%) .NET
2 72 (1.59%) HTML
2 72 (1.59%) Web Services
3 67 (1.48%) CSS
4 64 (1.41%) XML
5 63 (1.39%) EDI
6 48 (1.06%) REST
7 43 (0.95%) JSON
7 43 (0.95%) LDAP
8 42 (0.93%) SOAP
9 39 (0.86%) .NET Framework
10 36 (0.79%) AngularJS
11 33 (0.73%) J2EE
12 32 (0.71%) FIX Protocol
13 30 (0.66%) Spring
14 29 (0.64%) Java EE
15 23 (0.51%) ARM Templates
15 23 (0.51%) Middleware
16 21 (0.46%) Ajax
17 20 (0.44%) ASP.NET
Miscellaneous
1 340 (7.50%) Management Information System
2 336 (7.41%) Data Centre
3 226 (4.99%) Driving Licence
4 189 (4.17%) Self-Motivation
5 96 (2.12%) Public Cloud
6 94 (2.07%) Onboarding
7 93 (2.05%) CMDB
8 83 (1.83%) Product Ownership
9 72 (1.59%) Replication
10 64 (1.41%) Enterprise Software
11 58 (1.28%) PKI
12 54 (1.19%) Video Conferencing
13 46 (1.01%) Fat Client
13 46 (1.01%) Thin Client
14 39 (0.86%) Hybrid Cloud
15 38 (0.84%) iPad
16 36 (0.79%) Smartphone
17 35 (0.77%) iPhone
18 33 (0.73%) Enterprise Storage
19 32 (0.71%) Virtual Team
Operating Systems
1 1,613 (35.58%) Windows
2 633 (13.96%) Windows Server
3 539 (11.89%) Windows 10
4 335 (7.39%) Linux
5 170 (3.75%) Unix
6 167 (3.68%) Windows Server 2016
7 160 (3.53%) Windows 7
8 152 (3.35%) Windows Server 2019
9 121 (2.67%) Windows Server 2012
10 104 (2.29%) Android
11 70 (1.54%) Apple iOS
12 54 (1.19%) Windows Server 2008
13 53 (1.17%) Mac OS
13 53 (1.17%) Windows 8
14 50 (1.10%) CentOS
15 35 (0.77%) Red Hat Enterprise Linux
16 30 (0.66%) Mac OS X
17 27 (0.60%) Ubuntu
18 20 (0.44%) Windows NT
19 19 (0.42%) CoreOS
Processes & Methodologies
1 1,125 (24.82%) Service Management
2 1,078 (23.78%) Problem-Solving
3 935 (20.63%) Customer Service
4 885 (19.52%) Service Delivery
5 850 (18.75%) ITSM
6 607 (13.39%) Agile
7 591 (13.04%) Change Management
8 540 (11.91%) Project Management
9 498 (10.99%) Infrastructure Engineering
10 495 (10.92%) Incident Management
11 442 (9.75%) Cybersecurity
12 429 (9.46%) Problem Management
13 425 (9.38%) Mentoring
14 415 (9.16%) Continuous Improvement
15 377 (8.32%) Roadmaps
16 361 (7.96%) DevOps
17 360 (7.94%) Stakeholder Management
18 308 (6.79%) PRINCE2
19 279 (6.15%) Disaster Recovery
20 247 (5.45%) Coaching
Programming Languages
1 470 (10.37%) SQL
2 378 (8.34%) PowerShell
3 139 (3.07%) JavaScript
4 135 (2.98%) Python
5 94 (2.07%) Bash
6 89 (1.96%) T-SQL
7 71 (1.57%) C#
8 69 (1.52%) Java
9 51 (1.13%) Perl
10 34 (0.75%) PL/SQL
11 33 (0.73%) Shell Script
12 20 (0.44%) Ruby
13 19 (0.42%) Bicep
13 19 (0.42%) COBOL
13 19 (0.42%) Groovy
13 19 (0.42%) VB
14 15 (0.33%) VBScript
15 14 (0.31%) RPG
16 11 (0.24%) Swift
17 10 (0.22%) PHP
Qualifications
1 957 (21.11%) Degree
2 593 (13.08%) Security Cleared
3 358 (7.90%) SC Cleared
4 349 (7.70%) ITIL Certification
5 299 (6.60%) Microsoft Certification
6 246 (5.43%) Cisco Certification
7 199 (4.39%) DV Cleared
8 198 (4.37%) CCNA
9 159 (3.51%) ITIL Foundation Certificate
10 123 (2.71%) CISSP
11 117 (2.58%) Computer Science Degree
12 116 (2.56%) Azure Certification
13 110 (2.43%) CCNP
14 108 (2.38%) A+ Certification
15 101 (2.23%) PMI Certification
16 95 (2.10%) DBS Check
17 86 (1.90%) PMP
18 78 (1.72%) MCSE
19 75 (1.65%) BPSS Clearance
20 72 (1.59%) Master's Degree
Quality Assurance & Compliance
1 548 (12.09%) SLA
2 206 (4.54%) ISO/IEC 27001
3 132 (2.91%) GDPR
4 125 (2.76%) Cyber Essentials
5 64 (1.41%) NIST
6 58 (1.28%) COBIT
7 55 (1.21%) QA
8 45 (0.99%) PCI DSS
9 44 (0.97%) Sarbanes-Oxley
10 41 (0.90%) Data Quality
11 32 (0.71%) Accessibility
12 30 (0.66%) GRC
13 24 (0.53%) ISO 9001
14 22 (0.49%) PMO
15 21 (0.46%) Cyber Essentials PLUS
16 20 (0.44%) ISO/IEC 20000
17 19 (0.42%) NCSC
18 16 (0.35%) ITGC
19 14 (0.31%) HIPAA
20 8 (0.18%) SOC 2
System Software
1 1,259 (27.77%) Active Directory
2 479 (10.57%) VMware Infrastructure
3 295 (6.51%) Hyper-V
4 88 (1.94%) vSphere
5 68 (1.50%) XenApp
6 66 (1.46%) Virtual Machines
7 64 (1.41%) Firmware
7 64 (1.41%) XenDesktop
8 63 (1.39%) Virtual Desktop
9 59 (1.30%) VMware ESXi
10 50 (1.10%) Docker
11 47 (1.04%) VirtualBox
12 18 (0.40%) Terminal Services
13 16 (0.35%) Virtual Servers
14 15 (0.33%) Microsoft App-V
15 11 (0.24%) IAG
16 6 (0.13%) BitLocker
16 6 (0.13%) VMware Workstation
17 4 (0.088%) Microsoft Virtual Server
17 4 (0.088%) pfSense
Systems Management
1 337 (7.43%) SCCM
2 324 (7.15%) Microsoft Intune
3 135 (2.98%) Terraform
4 118 (2.60%) Ansible
5 85 (1.88%) Kubernetes
6 79 (1.74%) WSUS
7 76 (1.68%) SCOM
8 71 (1.57%) Single Sign-On
9 35 (0.77%) Jamf Pro
10 34 (0.75%) Puppet
10 34 (0.75%) vCenter Server
11 29 (0.64%) Active Directory Federation Services
11 29 (0.64%) OpenSSO
12 28 (0.62%) NetBackup
13 21 (0.46%) FortiGate
13 21 (0.46%) Progress Chef
14 20 (0.44%) Nessus
15 19 (0.42%) ZABBIX
16 18 (0.40%) Backup Exec
17 14 (0.31%) EMC NetWorker
Vendors
1 1,911 (42.16%) Microsoft
2 645 (14.23%) VMware
3 422 (9.31%) Cisco
4 354 (7.81%) ServiceNow
5 252 (5.56%) Citrix
6 188 (4.15%) Oracle
7 180 (3.97%) HP
8 142 (3.13%) Apple
9 133 (2.93%) Veeam
10 124 (2.74%) Dell
11 120 (2.65%) Meraki
12 110 (2.43%) IBM
13 99 (2.18%) SAP
14 80 (1.76%) Fortinet
15 78 (1.72%) Remedy
16 72 (1.59%) Palo Alto
17 65 (1.43%) Google
18 63 (1.39%) Sophos
19 60 (1.32%) Salesforce
20 57 (1.26%) SolarWinds