BMC Remedy IT Service Management (ITSM)
UK

The following table provides summary statistics for permanent job vacancies with a requirement for Remedy ITSM skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Remedy ITSM over the 6 months to 18 April 2024 with a comparison to the same period in the previous 2 years.

6 months to
18 Apr 2024
Same period 2023 Same period 2022
Rank 762 834 1098
Rank change year-on-year +72 +264 -301
Permanent jobs citing Remedy ITSM 135 167 113
As % of all permanent jobs advertised in the UK 0.14% 0.16% 0.074%
As % of the Business Applications category 3.03% 2.72% 1.78%
Number of salaries quoted 33 117 85
10th Percentile £26,000 £36,500 £26,250
25th Percentile £36,500 £45,000 £30,750
Median annual salary (50th Percentile) £82,500 £57,000 £47,500
Median % change year-on-year +44.74% +20.00% -32.14%
75th Percentile £90,000 £88,750 £77,500
90th Percentile - £90,000 £82,500
UK excluding London median annual salary £26,000 £45,000 £47,500
% change year-on-year -42.22% -5.26% -

All Business Application Skills
UK

Remedy ITSM is in the Business Applications category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for business application skills.

Permanent vacancies with a requirement for business application skills 4,458 6,148 6,334
As % of all permanent jobs advertised in the UK 4.58% 5.75% 4.15%
Number of salaries quoted 2,933 3,499 4,050
10th Percentile £31,250 £38,950 £35,125
25th Percentile £42,370 £50,000 £42,500
Median annual salary (50th Percentile) £56,000 £60,000 £57,500
Median % change year-on-year -6.67% +4.35% +4.55%
75th Percentile £75,000 £78,108 £77,500
90th Percentile £92,500 £96,250 £97,500
UK excluding London median annual salary £50,000 £55,000 £50,000
% change year-on-year -9.09% +10.00% +5.26%

Remedy ITSM
Job Vacancy Trend

Job postings citing Remedy ITSM as a proportion of all IT jobs advertised.

Job vacancy trend for Remedy ITSM in the UK

Remedy ITSM
Salary Trend

3-month moving average salary quoted in jobs citing Remedy ITSM.

Salary trend for Remedy ITSM in the UK

Remedy ITSM
Salary Histogram

Salary distribution for jobs citing Remedy ITSM over the 6 months to 18 April 2024.

Salary histogram for Remedy ITSM in the UK

Remedy ITSM
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Remedy ITSM within the UK over the 6 months to 18 April 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
UK excluding London +35 93 £26,000 -42.22% 16
England +60 89 £82,500 +10.00% 24
Work from Home +90 52 £82,500 - 16
London +119 40 £82,500 - 8
Wales - 32 - - 2
South East +43 27 £30,000 -41.75% 5
North of England +38 12 £37,475 -16.72% 3
Yorkshire +63 6 £37,475 -16.72%
North West +11 6 - - 3
Scotland -55 6 - -
Midlands +3 4 £24,000 -38.06% 2
Isle of Man - 4 - - 1
East of England +20 3 £26,000 -49.51%
South West -12 3 - - 4
East Midlands -16 3 - -
Northern Ireland - 2 - -
West Midlands +36 1 £24,000 -43.53% 2

Remedy ITSM
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 44 (32.59%) Oracle Service Bus
1 44 (32.59%) WebLogic
2 3 (2.22%) Microsoft Exchange
3 2 (1.48%) SharePoint
Applications
1 49 (36.30%) Microsoft Excel
2 46 (34.07%) Microsoft Office
2 46 (34.07%) MS Visio
3 2 (1.48%) Spreadsheet
Business Applications
1 10 (7.41%) Elite 3E
2 1 (0.74%) Salesforce CRM
Cloud Services
1 22 (16.30%) SaaS
2 10 (7.41%) Microsoft 365
3 8 (5.93%) Azure
4 6 (4.44%) Entra ID
5 3 (2.22%) Azure Monitor
5 3 (2.22%) Azure Storage
6 1 (0.74%) Cloud Computing
6 1 (0.74%) Dynamics 365
6 1 (0.74%) GitHub
6 1 (0.74%) Salesforce Service Cloud
Communications & Networking
1 9 (6.67%) SSL
1 9 (6.67%) VPN
2 3 (2.22%) Firewall
2 3 (2.22%) TCP/IP
2 3 (2.22%) WAN
3 2 (1.48%) BGP
3 2 (1.48%) Internet
3 2 (1.48%) MPLS
3 2 (1.48%) OSPF
3 2 (1.48%) SD-WAN
3 2 (1.48%) Wireless
4 1 (0.74%) DHCP
4 1 (0.74%) DNS
4 1 (0.74%) Ethernet
4 1 (0.74%) HTTP
4 1 (0.74%) LAN
4 1 (0.74%) PCoIP
4 1 (0.74%) SAN
4 1 (0.74%) SNMP
Database & Business Intelligence
1 44 (32.59%) Oracle Database
1 44 (32.59%) Oracle Database 10g
1 44 (32.59%) Oracle Database 11g
1 44 (32.59%) VLDB
2 11 (8.15%) SQL Server
3 10 (7.41%) MySQL
3 10 (7.41%) Relational Database
4 1 (0.74%) OLAP
4 1 (0.74%) QlikView
Development Applications
1 1 (0.74%) GitLab
1 1 (0.74%) JIRA
General
1 48 (35.56%) Analytical Skills
2 19 (14.07%) Social Skills
3 18 (13.33%) Inclusion and Diversity
4 10 (7.41%) Legal
5 5 (3.70%) Finance
6 3 (2.22%) Law
7 2 (1.48%) Organisational Skills
8 1 (0.74%) Presentation Skills
8 1 (0.74%) Telecoms
Job Titles
1 47 (34.81%) Analyst
2 44 (32.59%) Applications Support
2 44 (32.59%) Applications Support Analyst
2 44 (32.59%) Oracle Analyst
2 44 (32.59%) Oracle Support Analyst
2 44 (32.59%) SQL Analyst
2 44 (32.59%) SQL Support Analyst
2 44 (32.59%) Support Analyst
3 42 (31.11%) Architect
3 42 (31.11%) ServiceNow Architect
4 17 (12.59%) Developer
5 16 (11.85%) ServiceNow Developer
6 10 (7.41%) Consultant
6 10 (7.41%) Solutions Architect
6 10 (7.41%) Technical Architect
6 10 (7.41%) Technical Consultant
6 10 (7.41%) Technical Solutions Architect
7 9 (6.67%) ITSM Consultant
7 9 (6.67%) Senior Consultant
7 9 (6.67%) Senior Technical Consultant
Libraries, Frameworks & Software Standards
1 36 (26.67%) Web Services
2 35 (25.93%) HTML
2 35 (25.93%) XML
3 26 (19.26%) JSON
4 25 (18.52%) CSS
4 25 (18.52%) LDAP
5 19 (14.07%) SOAP
6 16 (11.85%) AngularJS
6 16 (11.85%) Twitter Bootstrap
7 10 (7.41%) REST
8 9 (6.67%) Ajax
9 1 (0.74%) Middleware
9 1 (0.74%) Regular Expression
Miscellaneous
1 26 (19.26%) CMDB
2 13 (9.63%) Management Information System
3 10 (7.41%) Legacy Systems
4 5 (3.70%) Public Cloud
5 3 (2.22%) Linux Command Line
6 2 (1.48%) Clustering
6 2 (1.48%) Data Centre
6 2 (1.48%) Enterprise Software
6 2 (1.48%) Self-Motivation
7 1 (0.74%) Fibre Optics
7 1 (0.74%) Product Ownership
Operating Systems
1 48 (35.56%) Linux
2 45 (33.33%) Unix
3 44 (32.59%) Solaris
4 8 (5.93%) Windows
5 3 (2.22%) Android
5 3 (2.22%) Windows 10
5 3 (2.22%) Windows 7
6 1 (0.74%) Windows Server
Processes & Methodologies
1 130 (96.30%) ITSM
2 76 (56.30%) Actionable Insight
3 61 (45.19%) Service Management
4 54 (40.00%) Incident Management
5 51 (37.78%) Presales
6 47 (34.81%) Capacity Planning
7 44 (32.59%) Artificial Intelligence
7 44 (32.59%) Performance Monitoring
7 44 (32.59%) Performance Tuning
7 44 (32.59%) Release Management
8 43 (31.85%) Capacity Management
9 36 (26.67%) ITIL
10 32 (23.70%) IT4IT
10 32 (23.70%) TOGAF
11 25 (18.52%) IT Asset Management
12 19 (14.07%) Thought Leadership
13 16 (11.85%) Project Delivery
13 16 (11.85%) Service Catalogue
13 16 (11.85%) Workflow
14 13 (9.63%) Change Management
Programming Languages
1 46 (34.07%) SQL
2 44 (32.59%) PL/SQL
3 35 (25.93%) JavaScript
4 10 (7.41%) Perl
4 10 (7.41%) Python
5 8 (5.93%) PowerShell
6 3 (2.22%) Bash
7 1 (0.74%) Groovy
7 1 (0.74%) Shell Script
Qualifications
1 99 (73.33%) Security Cleared
2 96 (71.11%) SC Cleared
3 60 (44.44%) Degree
4 6 (4.44%) Azure Certification
5 4 (2.96%) ITIL Foundation Certificate
6 3 (2.22%) Microsoft Certification
7 2 (1.48%) A+ Certification
8 1 (0.74%) ITIL Certification
Quality Assurance & Compliance
1 49 (36.30%) SLA
2 32 (23.70%) COBIT
3 3 (2.22%) GDPR
System Software
1 44 (32.59%) Oracle RAC
2 9 (6.67%) Active Directory
3 2 (1.48%) Hyper-V
4 1 (0.74%) VMware ESXi
4 1 (0.74%) VMware Infrastructure
Systems Management
1 44 (32.59%) Data Guard
1 44 (32.59%) Oracle RMAN
2 32 (23.70%) OpenView
3 16 (11.85%) Single Sign-On
4 9 (6.67%) HP UCMDB
5 4 (2.96%) SCCM
6 3 (2.22%) Microsoft Intune
7 2 (1.48%) Failover Clustering
7 2 (1.48%) Kubernetes
7 2 (1.48%) WSUS
Vendors
1 135 (100.00%) Remedy
2 82 (60.74%) BMC
3 76 (56.30%) ServiceNow
4 68 (50.37%) HP
5 54 (40.00%) Oracle
6 44 (32.59%) Sun
7 13 (9.63%) Microsoft
8 6 (4.44%) VMware
9 2 (1.48%) Dell
10 1 (0.74%) Computacenter
10 1 (0.74%) Jitterbit
10 1 (0.74%) Juniper
10 1 (0.74%) Salesforce