The table below looks at the statistics for the Senior Technical Support role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Senior Technical Support in their job title over the 3 months to 28 August 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
28 Aug 2015
Same period 2014 Same period 2013
Senior Technical Support
Rank 874 836 825
Rank change year-on-year
-38 -11
Permanent jobs requiring a Senior Technical Support 19 71 48
As % of all permanent IT jobs located in the UK 0.017% 0.062% 0.045%
As % of the Job Titles category 0.018% 0.065% 0.048%
Number of salaries quoted 16 56 29
Average salary £39,500 £34,000 £36,000
Average salary % change year-on-year
+16.17% -5.55%
90% offered a salary of more than £33,750 £25,000 £29,000
10% offered a salary of more than £53,750 £55,000 £50,500
UK excluding London average salary £42,500 £32,250 £34,750
% change year-on-year
+31.78% -7.19%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
103166 108467 100157
As % of all permanent IT jobs located in the UK 94.20% 94.53% 94.28%
Number of salaries quoted 85861 87695 83035
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £27,000 £26,500 £26,500
10% offered a salary of more than £70,000 £70,000 £70,000
UK excluding London average salary £40,000 £40,000 £39,000
% change year-on-year
- +2.56%

Senior Technical Support
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing Senior Technical Support in the job title within the UK as a proportion of the total demand within the Job Titles category.

Senior Technical Support Jobs Demand Trend in the UK

Senior Technical Support
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Senior Technical Support within the UK.

Senior Technical Support Salary Trend in the UK

Senior Technical Support
Salary Histogram

This chart provides a salary histogram for IT jobs citing Senior Technical Support over the 3 months to 28 August 2015 within the UK.

Senior Technical Support Salary Histogram in the UK

Senior Technical Support
Top 17 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Senior Technical Support within the UK over the 3 months to 28 August 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -45 19 £39,500 +16.17%
London +7 10 £37,500 +8.69%
South East -2 6 £52,500 -4.54%
City of London +20 5 £40,000 +17.64%
Berkshire -1 4 £55,000 -
Reading -5 2 £55,000 -
Windsor - 2 £58,750 -
East of England - 2 £35,000 -
Cambridgeshire - 1 £37,500 -
Hertfordshire - 1 £32,500 -
Cambridge - 1 £37,500 -
Borehamwood - 1 £32,500 -
Crawley - 1 £46,000 -
Manchester - 1 £27,500 -
Hampshire - 1 £39,000 -
West Sussex - 1 £46,000 -
North West - 1 £27,500 -

Senior Technical Support
Top 30 Related IT Skills

For the 6 months to 28 August 2015, IT jobs within the UK that cited Senior Technical Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Senior Technical Support in their job title.

1 56 (65.88%) Windows
2 41 (48.24%) Active Directory
3 38 (44.71%) VMware
4 36 (42.35%) Linux
5 35 (41.18%) Cisco
5 35 (41.18%) Microsoft
6 33 (38.82%) Hyper-V
7 31 (36.47%) VMware Infrastructure
8 29 (34.12%) Firewall
9 26 (30.59%) LAN
9 26 (30.59%) WAN
10 25 (29.41%) MS Exchange
10 25 (29.41%) Citrix
10 25 (29.41%) MS Excel
11 23 (27.06%) Cisco Certification
12 22 (25.88%) ITIL
13 19 (22.35%) Windows Server 2008
14 18 (21.18%) CCNP
15 17 (20.00%) CCNA
16 16 (18.82%) MS Office
16 16 (18.82%) SQL Server
17 15 (17.65%) SQL
17 15 (17.65%) DNS
17 15 (17.65%) SAN
17 15 (17.65%) vSphere
18 14 (16.47%) TCP/IP
18 14 (16.47%) CRM
19 13 (15.29%) VLAN
20 12 (14.12%) Network Security
20 12 (14.12%) Oracle Database

Senior Technical Support
Top Related IT Skills by Category

For the 6 months to 28 August 2015, IT jobs within the UK that cited Senior Technical Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Senior Technical Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 25 (29.41%) MS Exchange
2 9 (10.59%) Blackberry Enterprise Server
3 8 (9.41%) IIS
4 5 (5.88%) SharePoint
4 5 (5.88%) OpenStack
5 4 (4.71%) Lync
6 3 (3.53%) Exchange Server 2010
6 3 (3.53%) WebLogic
7 1 (1.18%) Apache
7 1 (1.18%) BizTalk Server
Applications
1 25 (29.41%) MS Excel
2 16 (18.82%) MS Office
3 3 (3.53%) MS PowerPoint
Business Applications
1 1 (1.18%) Maximo
Cloud Services
1 9 (10.59%) Mimecast
2 7 (8.24%) Microsoft Azure
3 6 (7.06%) Office 365
4 5 (5.88%) Amazon AWS
5 4 (4.71%) IaaS
Communications & Networking
1 29 (34.12%) Firewall
2 26 (30.59%) LAN
2 26 (30.59%) WAN
3 15 (17.65%) DNS
3 15 (17.65%) SAN
4 14 (16.47%) TCP/IP
5 13 (15.29%) VLAN
6 12 (14.12%) Network Security
7 10 (11.76%) Ethernet
8 7 (8.24%) VPN
8 7 (8.24%) DHCP
8 7 (8.24%) Fibre Channel
9 5 (5.88%) Internet
10 2 (2.35%) Wireshark
10 2 (2.35%) iSCSI
10 2 (2.35%) tcpdump
11 1 (1.18%) SWIFTNet
11 1 (1.18%) Cisco ASA
11 1 (1.18%) ADSL
11 1 (1.18%) Wi-Fi
Database & Business Intelligence
1 16 (18.82%) SQL Server
2 12 (14.12%) Oracle Database
3 3 (3.53%) Crystal Reports
4 2 (2.35%) Hadoop
4 2 (2.35%) Apache Hive
4 2 (2.35%) Big Data
5 1 (1.18%) SQL Server 2012
5 1 (1.18%) SQL Server 2008
5 1 (1.18%) MySQL
Development Applications
1 3 (3.53%) Oracle Forms
2 2 (2.35%) Visual Studio
3 1 (1.18%) JIRA
3 1 (1.18%) Firebug
General
1 6 (7.06%) Finance
2 4 (4.71%) Electronics
3 3 (3.53%) Telecoms
3 3 (3.53%) Back Office
4 1 (1.18%) Front Office
4 1 (1.18%) Advertising
4 1 (1.18%) Marketing
Libraries, Frameworks & Software Standards
1 5 (5.88%) XML
2 3 (3.53%) .NET
2 3 (3.53%) Middleware
3 2 (2.35%) Web Services
4 1 (1.18%) HTML
4 1 (1.18%) Flash
4 1 (1.18%) J2EE
4 1 (1.18%) ASP.NET
4 1 (1.18%) COM
4 1 (1.18%) CSS
4 1 (1.18%) SOAP
4 1 (1.18%) Apache Flex
4 1 (1.18%) WCF
4 1 (1.18%) jQuery
4 1 (1.18%) Regular Expression
Miscellaneous
1 12 (14.12%) Analytical Skills
2 11 (12.94%) Data Centre
3 9 (10.59%) Blackberry
4 6 (7.06%) Management Information System
5 4 (4.71%) Mathematics
6 3 (3.53%) Computer Science
6 3 (3.53%) N-Tier
7 2 (2.35%) iSeries
8 1 (1.18%) Visualisation
8 1 (1.18%) SWIFT
8 1 (1.18%) Fixed Income
Operating Systems
1 56 (65.88%) Windows
2 36 (42.35%) Linux
3 19 (22.35%) Windows Server 2008
4 9 (10.59%) Windows 7
4 9 (10.59%) Windows 8
5 7 (8.24%) Ubuntu
6 4 (4.71%) Mac OS X
6 4 (4.71%) Windows Server 2003
6 4 (4.71%) Windows Server 2012
7 3 (3.53%) UNIX
7 3 (3.53%) Red Hat Enterprise Linux
8 2 (2.35%) Windows 2000 Server
8 2 (2.35%) Windows XP
9 1 (1.18%) Solaris
9 1 (1.18%) Mac OS X Server
9 1 (1.18%) Data ONTAP
Processes & Methodologies
1 22 (25.88%) ITIL
2 14 (16.47%) CRM
3 10 (11.76%) Security Management
3 10 (11.76%) Problem Management
4 9 (10.59%) Root Cause Analysis
5 6 (7.06%) Mentoring
5 6 (7.06%) Open Source
5 6 (7.06%) BCP
6 5 (5.88%) Project Management
6 5 (5.88%) Time Management
7 4 (4.71%) Computer Security
7 4 (4.71%) Disaster Recovery
8 3 (3.53%) Incident Management
8 3 (3.53%) Workflow
8 3 (3.53%) OO
8 3 (3.53%) Business Development
8 3 (3.53%) Coaching
8 3 (3.53%) SDLC
8 3 (3.53%) Analytics
9 2 (2.35%) Software Distribution
Programming Languages
1 15 (17.65%) SQL
2 7 (8.24%) PowerShell
3 6 (7.06%) VBScript
4 2 (2.35%) Java
5 1 (1.18%) JavaScript
5 1 (1.18%) Perl
5 1 (1.18%) Shell Script
5 1 (1.18%) Bash Shell
Qualifications
1 23 (27.06%) Cisco Certification
2 18 (21.18%) CCNP
3 17 (20.00%) CCNA
4 10 (11.76%) Microsoft Certification
5 9 (10.59%) Degree
6 8 (9.41%) MCP
7 6 (7.06%) HNC
7 6 (7.06%) MCSE
7 6 (7.06%) RHCE
8 5 (5.88%) SC Cleared
8 5 (5.88%) Security Cleared
9 4 (4.71%) MCTS
9 4 (4.71%) MCITP
9 4 (4.71%) HND
10 2 (2.35%) MCSA
10 2 (2.35%) VMware Certified Professional (VCP)
11 1 (1.18%) CCIE
11 1 (1.18%) ITIL Certification
Quality Assurance & Compliance
1 12 (14.12%) SLA
2 9 (10.59%) ISO/IEC 27001
3 5 (5.88%) ISO 9001
4 2 (2.35%) Sarbanes-Oxley
System Software
1 41 (48.24%) Active Directory
2 33 (38.82%) Hyper-V
3 31 (36.47%) VMware Infrastructure
4 15 (17.65%) vSphere
5 9 (10.59%) XenServer
6 5 (5.88%) VMware ESXi
7 4 (4.71%) Terminal Services
8 3 (3.53%) XenApp
9 2 (2.35%) VMware ESX
9 2 (2.35%) HDFS
10 1 (1.18%) UAG
10 1 (1.18%) ISA Server
10 1 (1.18%) Kerio MailServer
Systems Management
1 8 (9.41%) WSUS
1 8 (9.41%) Symantec Endpoint Protection
2 6 (7.06%) Backup Exec
3 5 (5.88%) Cobbler
4 2 (2.35%) Norton AntiVirus
4 2 (2.35%) NetBackup
5 1 (1.18%) SCCM
5 1 (1.18%) SCOM
5 1 (1.18%) SnapMirror
5 1 (1.18%) SnapVault
Vendors
1 38 (44.71%) VMware
2 35 (41.18%) Cisco
2 35 (41.18%) Microsoft
3 25 (29.41%) Citrix
4 12 (14.12%) Oracle
5 10 (11.76%) Red Hat
6 8 (9.41%) EMC
6 8 (9.41%) Symantec
7 7 (8.24%) Apple
8 6 (7.06%) Juniper
9 5 (5.88%) WatchGuard
9 5 (5.88%) HP
10 4 (4.71%) Dell
11 3 (3.53%) SunGard
11 3 (3.53%) Huawei
12 2 (2.35%) Avaya
13 1 (1.18%) Veeam
13 1 (1.18%) Kerio
13 1 (1.18%) AVG
13 1 (1.18%) NetApp