The table below looks at the statistics for the Senior Technical Support role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Senior Technical Support in their job title over the 3 months to 19 December 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
19 Dec 2014
Same period 2013 Same period 2012
Senior Technical Support
Rank 856 849 845
Rank change year-on-year
-7 -4
Permanent jobs requiring a Senior Technical Support 41 41 40
As % of all permanent IT jobs located in the UK 0.037% 0.037% 0.035%
As % of the Job Titles category 0.039% 0.040% 0.036%
Number of salaries quoted 37 38 32
Average salary £42,500 £54,000 £40,750
Average salary % change year-on-year
-21.29% +32.51%
90% offered a salary of more than £30,900 £31,600 £32,500
10% offered a salary of more than £46,000 £55,000 £54,350
UK excluding London average salary £38,000 £54,000 £41,500
% change year-on-year
-29.62% +30.12%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
106025 103677 110089
As % of all permanent IT jobs located in the UK 94.67% 94.68% 95.33%
Number of salaries quoted 88349 84138 94850
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £26,500 £26,500 £26,500
10% offered a salary of more than £70,000 £65,000 £70,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Senior Technical Support
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing Senior Technical Support in the job title within the UK as a proportion of the total demand within the Job Titles category.

Senior Technical Support Jobs Demand Trend in the UK

Senior Technical Support
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Senior Technical Support within the UK.

Senior Technical Support Salary Trend in the UK

Senior Technical Support
Salary Histogram

This chart provides a salary histogram for IT jobs citing Senior Technical Support over the 3 months to 19 December 2014 within the UK.

Senior Technical Support Salary Histogram in the UK

Senior Technical Support
Top 23 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Senior Technical Support within the UK over the 3 months to 19 December 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -1 41 £42,500 -21.29% 8
South East +24 18 £38,000 +4.10% 1
London +15 15 £42,500 -18.26% 2
Surrey +2 7 £45,000 +23.28%
East Sussex - 7 £38,000 -
Brighton - 7 £38,000 -
Guildford - 6 £45,000 -
West Midlands -4 5 £34,000 -2.85% 1
Birmingham - 4 £34,000 - 1
City of London +24 3 £55,000 +86.44%
Berkshire +1 2 £36,750 -26.50%
South West -3 2 £30,000 -7.69% 2
Hook - 2 - -
Hampshire - 2 - - 1
Wiltshire - 2 £30,000 - 1
Hayes - 2 £42,500 -
Reading - 2 £36,750 -
Swindon - 2 £30,000 - 1
North West -6 1 £31,500 -3.07%
Shropshire - 1 £42,500 -
Telford - 1 £42,500 -
Manchester - 1 £31,500 -
Leatherhead - 1 £42,500 -

Senior Technical Support
Top 30 Related IT Skills

For the 6 months to 19 December 2014, IT jobs within the UK that cited Senior Technical Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Senior Technical Support in their job title.

1 82 (70.09%) Windows
2 53 (45.30%) SQL
3 52 (44.44%) Microsoft
4 46 (39.32%) SQL Server
5 40 (34.19%) VMware
5 40 (34.19%) Active Directory
6 37 (31.62%) MS Office
7 34 (29.06%) TCP/IP
8 33 (28.21%) DNS
9 32 (27.35%) Windows Server 2008
9 32 (27.35%) ITIL
10 30 (25.64%) Degree
11 29 (24.79%) VMware Infrastructure
11 29 (24.79%) Firewall
12 28 (23.93%) Windows Server 2003
12 28 (23.93%) Oracle
13 27 (23.08%) DHCP
14 25 (21.37%) MS Excel
15 24 (20.51%) Windows Server 2012
15 24 (20.51%) Linux
15 24 (20.51%) Microsoft Certification
16 23 (19.66%) SAN
17 21 (17.95%) MS Exchange
17 21 (17.95%) Finance
18 19 (16.24%) XML
18 19 (16.24%) Analytical Skills
19 17 (14.53%) Exchange Server 2010
19 17 (14.53%) C#
19 17 (14.53%) Citrix
20 16 (13.68%) SharePoint

Senior Technical Support
Top Related IT Skills by Category

For the 6 months to 19 December 2014, IT jobs within the UK that cited Senior Technical Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Senior Technical Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 21 (17.95%) MS Exchange
2 17 (14.53%) Exchange Server 2010
3 16 (13.68%) SharePoint
4 12 (10.26%) Exchange Server 2007
5 11 (9.40%) IIS
6 10 (8.55%) Exchange Server 2003
7 7 (5.98%) Lotus Domino
8 6 (5.13%) Exchange Server 2013
9 5 (4.27%) Tomcat
10 4 (3.42%) MQSeries
10 4 (3.42%) JBoss
11 2 (1.71%) MS Project Server
12 1 (0.85%) Blackberry Enterprise Server
12 1 (0.85%) Exchange Server 2000
12 1 (0.85%) SharePoint 2010
12 1 (0.85%) Lync
12 1 (0.85%) SharePoint 2013
Applications
1 37 (31.62%) MS Office
2 25 (21.37%) MS Excel
3 4 (3.42%) MS PowerPoint
Business Applications
1 5 (4.27%) SAP Business One
2 1 (0.85%) Maximo
Cloud Services
1 9 (7.69%) SaaS
2 1 (0.85%) PaaS
Communications & Networking
1 34 (29.06%) TCP/IP
2 33 (28.21%) DNS
3 29 (24.79%) Firewall
4 27 (23.08%) DHCP
5 23 (19.66%) SAN
6 14 (11.97%) iSCSI
7 12 (10.26%) WAN
7 12 (10.26%) LAN
8 8 (6.84%) PBX
8 8 (6.84%) VPN
8 8 (6.84%) VLAN
9 7 (5.98%) Asterisk PBX
10 6 (5.13%) Wireshark
10 6 (5.13%) LDAP
10 6 (5.13%) ADSL
10 6 (5.13%) SMTP
10 6 (5.13%) HTTP
11 5 (4.27%) Internet
12 4 (3.42%) IP Telephony
13 3 (2.56%) Softphone
Database & Business Intelligence
1 46 (39.32%) SQL Server
2 11 (9.40%) SQL Server Reporting Services
3 10 (8.55%) Relational Database
4 9 (7.69%) SQL Server 2005
4 9 (7.69%) SQL Server 2012
5 8 (6.84%) SQL Server 2008
6 7 (5.98%) Big Data
7 6 (5.13%) MongoDB
7 6 (5.13%) NoSQL
7 6 (5.13%) Oracle OLAP
7 6 (5.13%) MySQL
7 6 (5.13%) OLAP
8 4 (3.42%) RDBMS
8 4 (3.42%) InterSystems Cache
9 2 (1.71%) Oracle Database
10 1 (0.85%) Oracle Database 10g
10 1 (0.85%) DB2
10 1 (0.85%) MS Access
10 1 (0.85%) Data Warehouse
10 1 (0.85%) Data Mining
Development Applications
1 1 (0.85%) Visual Studio
1 1 (0.85%) VSS/SourceSafe
1 1 (0.85%) Team Foundation Server
General
1 21 (17.95%) Finance
2 14 (11.97%) Front Office
3 7 (5.98%) Back Office
3 7 (5.98%) Banking
3 7 (5.98%) Spanish Language
4 6 (5.13%) Marketing
5 4 (3.42%) Retail
5 4 (3.42%) Telecoms
6 2 (1.71%) Manufacturing
6 2 (1.71%) Advertising
6 2 (1.71%) German Language
7 1 (0.85%) Publishing
Libraries, Frameworks & Software Standards
1 19 (16.24%) XML
2 9 (7.69%) .NET
3 7 (5.98%) Web Services
4 4 (3.42%) JMS
5 3 (2.56%) REST
6 2 (1.71%) HTML
6 2 (1.71%) CSS
7 1 (0.85%) SOAP
7 1 (0.85%) Classic ASP
7 1 (0.85%) ASP.NET
7 1 (0.85%) XHTML
7 1 (0.85%) Application Packaging
7 1 (0.85%) jQuery
7 1 (0.85%) ASP.NET MVC
Miscellaneous
1 19 (16.24%) Analytical Skills
2 13 (11.11%) Enterprise Software
3 12 (10.26%) Computer Science
4 7 (5.98%) Client/Server
4 7 (5.98%) Clustering
4 7 (5.98%) IVR
5 6 (5.13%) Open Source
6 5 (4.27%) Hedge funds
7 1 (0.85%) Fat Client
7 1 (0.85%) Data Extraction
7 1 (0.85%) PKI
7 1 (0.85%) Web 2.0
7 1 (0.85%) Derivative
7 1 (0.85%) NHS
7 1 (0.85%) Thin Client
7 1 (0.85%) Smartcard
7 1 (0.85%) Blackberry
7 1 (0.85%) AS400
Operating Systems
1 82 (70.09%) Windows
2 32 (27.35%) Windows Server 2008
3 28 (23.93%) Windows Server 2003
4 24 (20.51%) Linux
4 24 (20.51%) Windows Server 2012
5 12 (10.26%) UNIX
6 7 (5.98%) Windows Vista
7 6 (5.13%) Windows XP
8 4 (3.42%) Solaris
9 3 (2.56%) Windows 7
10 2 (1.71%) Windows 8
11 1 (0.85%) Windows 2000 Server
Processes & Methodologies
1 32 (27.35%) ITIL
2 10 (8.55%) ETL
3 8 (6.84%) Business Intelligence
3 8 (6.84%) ETRM
3 8 (6.84%) Line Management
4 7 (5.98%) Incident Management
4 7 (5.98%) Problem Management
4 7 (5.98%) Analytics
4 7 (5.98%) Disaster Recovery
5 6 (5.13%) Software Engineering
5 6 (5.13%) Business Analytics
6 5 (4.27%) Capacity Planning
6 5 (4.27%) ERP
6 5 (4.27%) Business Continuity
6 5 (4.27%) Project Management
7 4 (3.42%) Service Management
7 4 (3.42%) Root Cause Analysis
7 4 (3.42%) Performance Tuning
7 4 (3.42%) Database Tuning
7 4 (3.42%) Mentoring
Programming Languages
1 53 (45.30%) SQL
2 17 (14.53%) C#
3 14 (11.97%) Java
4 13 (11.11%) VBScript
4 13 (11.11%) Python
5 9 (7.69%) JavaScript
6 3 (2.56%) PowerShell
7 2 (1.71%) Shell Script
7 2 (1.71%) PHP
7 2 (1.71%) VB
8 1 (0.85%) T-SQL
Qualifications
1 30 (25.64%) Degree
2 24 (20.51%) Microsoft Certification
3 14 (11.97%) MCSE
4 10 (8.55%) MCSA
4 10 (8.55%) CCNA
4 10 (8.55%) Cisco Certification
4 10 (8.55%) MCP
5 7 (5.98%) Network+ Certification
6 6 (5.13%) MCITP
7 5 (4.27%) A+ Certification
8 4 (3.42%) VMware Certified Professional (VCP)
9 2 (1.71%) MCTS
9 2 (1.71%) DV Cleared
9 2 (1.71%) Security Cleared
9 2 (1.71%) MCDBA
9 2 (1.71%) CCNP
10 1 (0.85%) ITIL Certification
Quality Assurance & Compliance
1 13 (11.11%) SLA
2 3 (2.56%) ISO/IEC 27001
3 2 (1.71%) PCI DSS
4 1 (0.85%) ISO 9001
System Software
1 40 (34.19%) Active Directory
2 29 (24.79%) VMware Infrastructure
3 11 (9.40%) Hyper-V
4 7 (5.98%) XenApp
4 7 (5.98%) XenDesktop
5 5 (4.27%) VMware ESX
6 2 (1.71%) VMware Workstation
6 2 (1.71%) VMware ESXi
6 2 (1.71%) vCloud
7 1 (0.85%) vSphere
7 1 (0.85%) XenServer
Systems Management
1 10 (8.55%) SCCM
2 8 (6.84%) Norton AntiVirus
2 8 (6.84%) Backup Exec
2 8 (6.84%) WSUS
3 6 (5.13%) MOM
3 6 (5.13%) Systems Management Server (SMS)
4 2 (1.71%) OpenView Configuration Management
5 1 (0.85%) SCOM
Vendors
1 52 (44.44%) Microsoft
2 40 (34.19%) VMware
3 28 (23.93%) Oracle
4 17 (14.53%) Citrix
5 13 (11.11%) Cisco
6 9 (7.69%) Reuters
6 9 (7.69%) Bloomberg
6 9 (7.69%) Symantec
7 7 (5.98%) McAfee
7 7 (5.98%) SonicWALL
8 6 (5.13%) SAP
9 5 (4.27%) Sun
9 5 (4.27%) Infor
10 4 (3.42%) Dell
11 3 (2.56%) HP
11 3 (2.56%) NetApp
12 2 (1.71%) Borland
12 2 (1.71%) EMC
12 2 (1.71%) Lumension
12 2 (1.71%) Fujitsu
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Hampshire
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