The table below looks at the statistics for the Senior Technical Support role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Senior Technical Support in their job title over the 3 months to 28 August 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
28 Aug 2014
Same period 2013 Same period 2012
Senior Technical Support
Rank 822 829 841
Rank change year-on-year
+7 +12
Permanent jobs requiring a Senior Technical Support 71 48 53
As % of all permanent IT jobs located in the UK 0.062% 0.045% 0.045%
As % of the Job Titles category 0.065% 0.048% 0.048%
Number of salaries quoted 56 29 49
Average salary £34,000 £36,000 £43,000
Average salary % change year-on-year
-5.55% -16.27%
90% offered a salary of more than £25,000 £29,000 £33,400
10% offered a salary of more than £55,000 £50,500 £62,500
UK excluding London average salary £32,250 £34,750 £41,250
% change year-on-year
-7.19% -15.75%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
108452 100082 111127
As % of all permanent IT jobs located in the UK 94.43% 94.24% 95.12%
Number of salaries quoted 87684 82974 94899
Average salary £45,000 £42,500 £42,500
Average salary % change year-on-year
+5.88% -
90% offered a salary of more than £26,500 £26,500 £27,000
10% offered a salary of more than £70,000 £70,000 £70,000
UK excluding London average salary £40,000 £39,000 £38,500
% change year-on-year
+2.56% +1.29%

Senior Technical Support
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing Senior Technical Support in the job title within the UK as a proportion of the total demand within the Job Titles category.

Senior Technical Support Jobs Demand Trend in the UK

Senior Technical Support
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Senior Technical Support within the UK.

Senior Technical Support Salary Trend in the UK

Senior Technical Support
Salary Histogram

This chart provides a salary histogram for IT jobs citing Senior Technical Support over the 3 months to 28 August 2014 within the UK.

Senior Technical Support Salary Histogram in the UK

Senior Technical Support
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Senior Technical Support within the UK over the 3 months to 28 August 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -4 68 £34,000 -5.55% 7
South East -8 23 £55,000 +15.78% 1
Berkshire +13 16 £55,000 +15.78% 1
London -8 15 £34,500 -18.82% 1
South West -12 15 £26,500 -23.74% 2
City of London +1 10 £34,000 -26.48%
Reading +4 7 - -
Bracknell - 7 £55,000 -
Bristol 0 6 £30,000 -14.28% 1
West Midlands -2 5 £40,000 - 2
Yorkshire -26 5 £22,500 -30.76% 1
Redruth - 5 £25,000 - 1
Cornwall - 5 £25,000 - 1
Wiltshire -10 4 £26,500 -23.18%
North East - 4 £35,250 -
Tyne and Wear - 4 £35,250 -
Middlesex - 4 - -
Swindon - 4 £26,500 -
Newcastle upon Tyne - 4 £35,250 -
Coventry +1 2 £55,000 -
Leeds -31 2 £22,250 -31.53%
West Yorkshire -36 2 £22,250 -31.53%
South Yorkshire - 2 £32,000 -
Surrey - 2 £36,500 -
Birmingham - 2 £37,000 - 1
Bradford - 2 £22,250 -
East Midlands -22 1 £37,500 +47.05%
Docklands, London - 1 £34,000 -
Warwickshire - 1 £35,000 - 1
Brighton - 1 £35,000 -

Senior Technical Support
Top 30 Related IT Skills

For the 6 months to 28 August 2014, IT jobs within the UK that cited Senior Technical Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Senior Technical Support in their job title.

1 82 (64.57%) Windows
2 59 (46.46%) SQL
3 56 (44.09%) SQL Server
4 54 (42.52%) Microsoft
5 45 (35.43%) VMware
6 41 (32.28%) Active Directory
6 41 (32.28%) Linux
7 39 (30.71%) Oracle
8 36 (28.35%) MS Excel
8 36 (28.35%) Windows Server 2008
9 33 (25.98%) VMware Infrastructure
10 30 (23.62%) Firewall
10 30 (23.62%) MS Office
11 29 (22.83%) DNS
12 27 (21.26%) Microsoft Certification
13 26 (20.47%) Windows Server 2012
14 25 (19.69%) TCP/IP
14 25 (19.69%) DHCP
14 25 (19.69%) UNIX
15 24 (18.90%) MS Exchange
15 24 (18.90%) Windows Server 2003
16 23 (18.11%) ITIL
16 23 (18.11%) Enterprise Software
17 22 (17.32%) XML
17 22 (17.32%) SharePoint
17 22 (17.32%) SQL Server Reporting Services
18 20 (15.75%) SQL Server 2008
18 20 (15.75%) Hyper-V
18 20 (15.75%) Degree
18 20 (15.75%) LAN

Senior Technical Support
Top Related IT Skills by Category

For the 6 months to 28 August 2014, IT jobs within the UK that cited Senior Technical Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Senior Technical Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 24 (18.90%) MS Exchange
2 22 (17.32%) SharePoint
3 17 (13.39%) Exchange Server 2010
4 16 (12.60%) IIS
5 10 (7.87%) Tomcat
6 7 (5.51%) Exchange Server 2007
6 7 (5.51%) Lotus Domino
6 7 (5.51%) Exchange Server 2013
7 3 (2.36%) Exchange Server 2003
7 3 (2.36%) MQSeries
8 2 (1.57%) SharePoint Server
9 1 (0.79%) Exchange Server 2000
9 1 (0.79%) WebSphere
9 1 (0.79%) Lync
9 1 (0.79%) Blackberry Enterprise Server
Applications
1 36 (28.35%) MS Excel
2 30 (23.62%) MS Office
3 3 (2.36%) MS PowerPoint
Business Applications
1 10 (7.87%) SAP Business One
Cloud Services
1 11 (8.66%) SaaS
2 1 (0.79%) Office 365
Communications & Networking
1 30 (23.62%) Firewall
2 29 (22.83%) DNS
3 25 (19.69%) TCP/IP
3 25 (19.69%) DHCP
4 20 (15.75%) LAN
5 19 (14.96%) SAN
6 18 (14.17%) WAN
7 11 (8.66%) VPN
8 8 (6.30%) LDAP
8 8 (6.30%) SMTP
9 7 (5.51%) iSCSI
9 7 (5.51%) ADSL
9 7 (5.51%) Internet
10 6 (4.72%) VoIP
10 6 (4.72%) IP Telephony
11 5 (3.94%) Asterisk PBX
11 5 (3.94%) PBX
11 5 (3.94%) Wireless
12 4 (3.15%) HTTP
12 4 (3.15%) Cisco ASA
Database & Business Intelligence
1 56 (44.09%) SQL Server
2 22 (17.32%) SQL Server Reporting Services
3 20 (15.75%) SQL Server 2008
4 18 (14.17%) SQL Server 2012
5 16 (12.60%) MySQL
6 15 (11.81%) Relational Database
7 14 (11.02%) SQL Server 2005
8 13 (10.24%) Big Data
9 12 (9.45%) OLAP
9 12 (9.45%) MongoDB
9 12 (9.45%) NoSQL
9 12 (9.45%) Oracle OLAP
10 3 (2.36%) InterSystems Cache
10 3 (2.36%) RDBMS
10 3 (2.36%) Oracle Database
11 2 (1.57%) Oracle Database 11g
12 1 (0.79%) SQL Server Integration Services
12 1 (0.79%) DB2
12 1 (0.79%) MS Access
12 1 (0.79%) Oracle Database 10g
Development Applications
1 4 (3.15%) Eclipse
2 2 (1.57%) Visual Studio
3 1 (0.79%) Team Foundation Server
3 1 (0.79%) VSS/SourceSafe
General
1 15 (11.81%) Finance
2 8 (6.30%) Back Office
3 7 (5.51%) Spanish Language
4 6 (4.72%) Banking
5 5 (3.94%) Front Office
6 4 (3.15%) Marketing
7 3 (2.36%) Advertising
7 3 (2.36%) International Banking
8 2 (1.57%) French Language
8 2 (1.57%) German Language
9 1 (0.79%) Retail
9 1 (0.79%) Telecoms
Libraries, Frameworks & Software Standards
1 22 (17.32%) XML
2 17 (13.39%) Web Services
3 10 (7.87%) HTML
4 6 (4.72%) CSS
4 6 (4.72%) XHTML
5 5 (3.94%) Ajax
6 3 (2.36%) Application Packaging
6 3 (2.36%) JMS
7 2 (1.57%) .NET
7 2 (1.57%) REST
8 1 (0.79%) jQuery
8 1 (0.79%) ASP.NET MVC
8 1 (0.79%) Classic ASP
8 1 (0.79%) ASP.NET
8 1 (0.79%) SOAP
8 1 (0.79%) WebSphere MQ
Miscellaneous
1 23 (18.11%) Enterprise Software
2 12 (9.45%) Open Source
3 8 (6.30%) Computer Science
4 5 (3.94%) IVR
5 4 (3.15%) Client/Server
5 4 (3.15%) Hedge funds
5 4 (3.15%) Mathematics
5 4 (3.15%) CMDB
6 2 (1.57%) FlexPod
6 2 (1.57%) Blackberry
6 2 (1.57%) Video Conferencing
6 2 (1.57%) Replication
7 1 (0.79%) Derivative
7 1 (0.79%) PKI
7 1 (0.79%) Web 2.0
7 1 (0.79%) AS400
7 1 (0.79%) Clustering
7 1 (0.79%) Fat Client
7 1 (0.79%) NHS
7 1 (0.79%) Thin Client
Operating Systems
1 82 (64.57%) Windows
2 41 (32.28%) Linux
3 36 (28.35%) Windows Server 2008
4 26 (20.47%) Windows Server 2012
5 25 (19.69%) UNIX
6 24 (18.90%) Windows Server 2003
7 5 (3.94%) Windows Vista
8 4 (3.15%) Windows XP
9 3 (2.36%) Solaris
10 2 (1.57%) Windows 2000 Server
11 1 (0.79%) CentOS
11 1 (0.79%) Windows 7
Processes & Methodologies
1 23 (18.11%) ITIL
2 15 (11.81%) ETL
2 15 (11.81%) Business Intelligence
3 13 (10.24%) Analytics
4 12 (9.45%) Business Analytics
5 11 (8.66%) ERP
6 9 (7.09%) Disaster Recovery
6 9 (7.09%) Service Delivery
7 6 (4.72%) Project Management
7 6 (4.72%) Service Management
7 6 (4.72%) Time Management
7 6 (4.72%) Business Continuity
8 5 (3.94%) CRM
8 5 (3.94%) Continuous Improvement
9 4 (3.15%) Root Cause Analysis
9 4 (3.15%) ITSM
9 4 (3.15%) OO
9 4 (3.15%) Software Engineering
10 3 (2.36%) Incident Management
10 3 (2.36%) ISMS
Programming Languages
1 59 (46.46%) SQL
2 14 (11.02%) Python
3 13 (10.24%) Java
4 10 (7.87%) JavaScript
4 10 (7.87%) PowerShell
5 7 (5.51%) C#
6 4 (3.15%) Perl
6 4 (3.15%) VB
7 2 (1.57%) T-SQL
8 1 (0.79%) VBScript
8 1 (0.79%) PHP
Qualifications
1 27 (21.26%) Microsoft Certification
2 20 (15.75%) Degree
3 18 (14.17%) MCSE
4 12 (9.45%) MCP
5 10 (7.87%) MCITP
6 7 (5.51%) MCSA
7 5 (3.94%) Network+ Certification
7 5 (3.94%) A+ Certification
8 4 (3.15%) CCNA
8 4 (3.15%) Cisco Certification
9 2 (1.57%) ITIL Certification
9 2 (1.57%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 18 (14.17%) SLA
2 3 (2.36%) ISO/IEC 27001
3 2 (1.57%) ISO 9001
3 2 (1.57%) PCI DSS
System Software
1 41 (32.28%) Active Directory
2 33 (25.98%) VMware Infrastructure
3 20 (15.75%) Hyper-V
4 5 (3.94%) VMware ESX
5 4 (3.15%) IMail Server
6 2 (1.57%) vCloud
6 2 (1.57%) Terminal Services
6 2 (1.57%) vSphere
7 1 (0.79%) UAG
7 1 (0.79%) VMware ESXi
Systems Management
1 11 (8.66%) SCCM
2 9 (7.09%) WSUS
3 6 (4.72%) Systems Management Server (SMS)
4 4 (3.15%) MOM
5 3 (2.36%) Backup Exec
5 3 (2.36%) SCOM
5 3 (2.36%) Norton AntiVirus
6 2 (1.57%) EMC NetWorker
7 1 (0.79%) DameWare
7 1 (0.79%) Control-M
Vendors
1 54 (42.52%) Microsoft
2 45 (35.43%) VMware
3 39 (30.71%) Oracle
4 20 (15.75%) Citrix
5 19 (14.96%) Cisco
6 11 (8.66%) SAP
7 10 (7.87%) Sun
7 10 (7.87%) Infor
8 9 (7.09%) NetApp
9 8 (6.30%) Dell
10 5 (3.94%) HP
11 4 (3.15%) ServiceNow
11 4 (3.15%) EMC
11 4 (3.15%) Veeam
12 3 (2.36%) JBoss
12 3 (2.36%) Symantec
13 2 (1.57%) Reuters
13 2 (1.57%) Bloomberg
13 2 (1.57%) CheckPoint
13 2 (1.57%) Juniper
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