The table below looks at the statistics for the Senior Technical Support role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Senior Technical Support in their job title over the 3 months to 22 September 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
22 Sep 2014
Same period 2013 Same period 2012
Senior Technical Support
Rank 817 832 845
Rank change year-on-year
+15 +13
Permanent jobs requiring a Senior Technical Support 77 45 45
As % of all permanent IT jobs located in the UK 0.067% 0.042% 0.038%
As % of the Job Titles category 0.071% 0.045% 0.040%
Number of salaries quoted 64 33 42
Average salary £34,000 £36,000 £43,500
Average salary % change year-on-year
-5.55% -17.24%
90% offered a salary of more than £25,000 £26,931 £33,050
10% offered a salary of more than £55,000 £50,000 £62,500
UK excluding London average salary £34,000 £35,000 £42,500
% change year-on-year
-2.85% -17.64%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
107850 100706 111819
As % of all permanent IT jobs located in the UK 94.45% 94.25% 95.16%
Number of salaries quoted 87304 83723 95384
Average salary £45,000 £43,000 £42,500
Average salary % change year-on-year
+4.65% +1.17%
90% offered a salary of more than £26,500 £26,500 £26,500
10% offered a salary of more than £70,000 £67,500 £70,000
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

Senior Technical Support
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing Senior Technical Support in the job title within the UK as a proportion of the total demand within the Job Titles category.

Senior Technical Support Jobs Demand Trend in the UK

Senior Technical Support
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Senior Technical Support within the UK.

Senior Technical Support Salary Trend in the UK

Senior Technical Support
Salary Histogram

This chart provides a salary histogram for IT jobs citing Senior Technical Support over the 3 months to 22 September 2014 within the UK.

Senior Technical Support Salary Histogram in the UK

Senior Technical Support
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Senior Technical Support within the UK over the 3 months to 22 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +37 74 £34,000 -5.55% 4
London -1 19 £34,500 -6.12% 3
South East - 19 £55,000 - 1
South West -18 17 £26,500 -23.18%
Berkshire - 14 £55,000 - 1
West Midlands -1 10 £37,500 -
City of London +4 9 £38,000 -10.58% 1
Bristol -7 8 £33,750 +6.29%
Reading - 7 - -
Birmingham - 6 £34,000 -
Bracknell - 6 £55,000 -
Yorkshire -48 5 £22,500 -30.76%
Redruth - 5 £25,000 -
Cornwall - 5 £25,000 -
Wiltshire -2 4 £26,500 -23.18%
Swindon - 4 £26,500 -
Middlesex - 4 - -
Newcastle upon Tyne - 4 £35,250 -
North East - 4 £35,250 -
Tyne and Wear - 4 £35,250 -
North Yorkshire - 3 £32,500 -
Coventry -10 2 £55,000 -
Leeds -30 2 £22,250 -31.53%
West Yorkshire -40 2 £22,250 -31.53%
Bradford - 2 £22,250 -
Rugby - 1 £35,000 -
Telford - 1 £45,000 -
Shropshire - 1 £45,000 -
Surrey - 1 £36,500 -
Warwickshire - 1 £35,000 -

Senior Technical Support
Top 30 Related IT Skills

For the 6 months to 22 September 2014, IT jobs within the UK that cited Senior Technical Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Senior Technical Support in their job title.

1 87 (65.91%) Windows
2 57 (43.18%) SQL
3 55 (41.67%) Microsoft
4 54 (40.91%) SQL Server
5 47 (35.61%) Active Directory
6 44 (33.33%) VMware
7 41 (31.06%) Linux
8 38 (28.79%) MS Excel
9 37 (28.03%) Oracle
10 35 (26.52%) MS Office
11 34 (25.76%) Windows Server 2008
12 32 (24.24%) DNS
13 31 (23.48%) VMware Infrastructure
14 30 (22.73%) TCP/IP
15 28 (21.21%) Microsoft Certification
15 28 (21.21%) ITIL
16 27 (20.45%) DHCP
16 27 (20.45%) Firewall
17 25 (18.94%) Windows Server 2012
18 23 (17.42%) UNIX
18 23 (17.42%) Degree
19 22 (16.67%) Windows Server 2003
19 22 (16.67%) Enterprise Software
20 21 (15.91%) XML
20 21 (15.91%) MS Exchange
21 20 (15.15%) SLA
21 20 (15.15%) SQL Server Reporting Services
22 19 (14.39%) SQL Server 2008
22 19 (14.39%) Hyper-V
22 19 (14.39%) LAN

Senior Technical Support
Top Related IT Skills by Category

For the 6 months to 22 September 2014, IT jobs within the UK that cited Senior Technical Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Senior Technical Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 21 (15.91%) MS Exchange
2 19 (14.39%) SharePoint
3 14 (10.61%) Exchange Server 2010
4 13 (9.85%) IIS
5 9 (6.82%) Tomcat
6 7 (5.30%) Exchange Server 2013
6 7 (5.30%) Lotus Domino
6 7 (5.30%) Exchange Server 2007
7 3 (2.27%) MQSeries
7 3 (2.27%) Exchange Server 2003
8 2 (1.52%) SharePoint Server
9 1 (0.76%) Blackberry Enterprise Server
9 1 (0.76%) Exchange Server 2000
9 1 (0.76%) WebSphere
Applications
1 38 (28.79%) MS Excel
2 35 (26.52%) MS Office
3 5 (3.79%) MS PowerPoint
Business Applications
1 9 (6.82%) SAP Business One
Cloud Services
1 11 (8.33%) SaaS
2 1 (0.76%) Office 365
Communications & Networking
1 32 (24.24%) DNS
2 30 (22.73%) TCP/IP
3 27 (20.45%) DHCP
3 27 (20.45%) Firewall
4 19 (14.39%) LAN
5 16 (12.12%) SAN
6 15 (11.36%) WAN
7 10 (7.58%) VPN
8 9 (6.82%) Internet
9 8 (6.06%) Asterisk PBX
9 8 (6.06%) LDAP
9 8 (6.06%) SMTP
9 8 (6.06%) PBX
10 7 (5.30%) ADSL
10 7 (5.30%) iSCSI
11 6 (4.55%) IP Telephony
12 4 (3.03%) Wireshark
12 4 (3.03%) Softphone
12 4 (3.03%) VoIP
12 4 (3.03%) HTTP
Database & Business Intelligence
1 54 (40.91%) SQL Server
2 20 (15.15%) SQL Server Reporting Services
3 19 (14.39%) SQL Server 2008
4 17 (12.88%) SQL Server 2012
5 15 (11.36%) MySQL
5 15 (11.36%) Relational Database
6 13 (9.85%) SQL Server 2005
7 11 (8.33%) OLAP
7 11 (8.33%) MongoDB
7 11 (8.33%) NoSQL
7 11 (8.33%) Big Data
7 11 (8.33%) Oracle OLAP
8 3 (2.27%) RDBMS
8 3 (2.27%) InterSystems Cache
9 2 (1.52%) Oracle Database
10 1 (0.76%) DB2
10 1 (0.76%) Oracle Database 10g
10 1 (0.76%) MS Access
10 1 (0.76%) SQL Server Integration Services
10 1 (0.76%) Oracle Database 11g
Development Applications
1 4 (3.03%) Eclipse
2 2 (1.52%) Visual Studio
3 1 (0.76%) VSS/SourceSafe
3 1 (0.76%) Team Foundation Server
General
1 14 (10.61%) Finance
2 8 (6.06%) Front Office
2 8 (6.06%) Back Office
3 7 (5.30%) Spanish Language
4 6 (4.55%) Banking
5 4 (3.03%) Marketing
6 3 (2.27%) Advertising
7 2 (1.52%) French Language
7 2 (1.52%) German Language
8 1 (0.76%) Publishing
8 1 (0.76%) Manufacturing
8 1 (0.76%) Retail
8 1 (0.76%) International Banking
Libraries, Frameworks & Software Standards
1 21 (15.91%) XML
2 16 (12.12%) Web Services
3 11 (8.33%) HTML
4 7 (5.30%) CSS
5 6 (4.55%) XHTML
6 5 (3.79%) Ajax
7 3 (2.27%) JMS
8 2 (1.52%) REST
8 2 (1.52%) .NET
9 1 (0.76%) Classic ASP
9 1 (0.76%) ASP.NET
9 1 (0.76%) SOAP
9 1 (0.76%) WebSphere MQ
9 1 (0.76%) jQuery
9 1 (0.76%) Application Packaging
9 1 (0.76%) ASP.NET MVC
Miscellaneous
1 22 (16.67%) Enterprise Software
2 19 (14.39%) Analytical Skills
3 11 (8.33%) Open Source
4 10 (7.58%) Computer Science
5 8 (6.06%) IVR
6 4 (3.03%) Hedge funds
6 4 (3.03%) Mathematics
6 4 (3.03%) CMDB
6 4 (3.03%) Clustering
6 4 (3.03%) Client/Server
7 2 (1.52%) Blackberry
8 1 (0.76%) AS400
8 1 (0.76%) Smartcard
8 1 (0.76%) NHS
8 1 (0.76%) Thin Client
8 1 (0.76%) Derivative
8 1 (0.76%) PKI
8 1 (0.76%) Web 2.0
8 1 (0.76%) Fat Client
Operating Systems
1 87 (65.91%) Windows
2 41 (31.06%) Linux
3 34 (25.76%) Windows Server 2008
4 25 (18.94%) Windows Server 2012
5 23 (17.42%) UNIX
6 22 (16.67%) Windows Server 2003
7 5 (3.79%) Windows Vista
8 4 (3.03%) Windows 7
8 4 (3.03%) Windows XP
9 3 (2.27%) Solaris
10 2 (1.52%) Windows 8
11 1 (0.76%) Windows 2000 Server
11 1 (0.76%) CentOS
Processes & Methodologies
1 28 (21.21%) ITIL
2 14 (10.61%) ETL
3 13 (9.85%) Business Intelligence
3 13 (9.85%) Mentoring
4 11 (8.33%) Analytics
4 11 (8.33%) Business Analytics
5 10 (7.58%) Disaster Recovery
5 10 (7.58%) ERP
6 9 (6.82%) Service Delivery
7 8 (6.06%) Service Management
7 8 (6.06%) Line Management
8 6 (4.55%) Business Continuity
8 6 (4.55%) Project Management
9 5 (3.79%) Incident Management
9 5 (3.79%) ISMS
9 5 (3.79%) ITIL V2
9 5 (3.79%) Continuous Improvement
9 5 (3.79%) Capacity Planning
10 4 (3.03%) Coaching
10 4 (3.03%) People Management
Programming Languages
1 57 (43.18%) SQL
2 15 (11.36%) Python
3 13 (9.85%) Java
4 11 (8.33%) JavaScript
5 10 (7.58%) PowerShell
6 7 (5.30%) C#
7 4 (3.03%) Perl
7 4 (3.03%) VBScript
7 4 (3.03%) VB
8 2 (1.52%) T-SQL
9 1 (0.76%) PHP
Qualifications
1 28 (21.21%) Microsoft Certification
2 23 (17.42%) Degree
3 19 (14.39%) MCSE
4 14 (10.61%) MCP
5 9 (6.82%) MCSA
5 9 (6.82%) MCITP
6 7 (5.30%) CCNA
6 7 (5.30%) Cisco Certification
6 7 (5.30%) Network+ Certification
7 5 (3.79%) A+ Certification
8 4 (3.03%) VMware Certified Professional (VCP)
9 2 (1.52%) CCNP
9 2 (1.52%) ITIL Certification
9 2 (1.52%) MCDBA
Quality Assurance & Compliance
1 20 (15.15%) SLA
2 5 (3.79%) ISO/IEC 27001
3 2 (1.52%) PCI DSS
3 2 (1.52%) ISO 9001
System Software
1 47 (35.61%) Active Directory
2 31 (23.48%) VMware Infrastructure
3 19 (14.39%) Hyper-V
4 5 (3.79%) VMware ESX
5 4 (3.03%) IMail Server
6 2 (1.52%) vCloud
6 2 (1.52%) VMware Workstation
7 1 (0.76%) vSphere
7 1 (0.76%) XenServer
Systems Management
1 11 (8.33%) SCCM
2 9 (6.82%) WSUS
3 4 (3.03%) MOM
3 4 (3.03%) Systems Management Server (SMS)
4 3 (2.27%) Norton AntiVirus
4 3 (2.27%) Backup Exec
4 3 (2.27%) SCOM
5 1 (0.76%) DameWare
5 1 (0.76%) Control-M
Vendors
1 55 (41.67%) Microsoft
2 44 (33.33%) VMware
3 37 (28.03%) Oracle
4 17 (12.88%) Cisco
4 17 (12.88%) Citrix
5 10 (7.58%) SAP
6 9 (6.82%) Sun
6 9 (6.82%) Infor
7 7 (5.30%) NetApp
8 6 (4.55%) Dell
9 5 (3.79%) Reuters
9 5 (3.79%) Bloomberg
10 4 (3.03%) ServiceNow
10 4 (3.03%) Veeam
11 3 (2.27%) JBoss
11 3 (2.27%) Symantec
11 3 (2.27%) HP
12 2 (1.52%) EMC
13 1 (0.76%) McAfee
13 1 (0.76%) Sophis
City, London
Salt
Salary: £50000 - £70000 per annum + bonus & benefits
Posted: 4 days ago
West London
Capita Resourcing - IT Resourcing
Salary: £25000 - £30000 per annum
Posted: 5 days ago
London
Hays IT - Uk Posting account
Salary: £35000.00 - £37000.00 per annum
Posted: 20 days ago
Wokingham
Interquest - IQ ESM
Salary: £43000 - £48000 per annum
Posted: 25 days ago