The table below looks at the statistics for the Service Desk Engineer role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Engineer in their job title over the 3 months to 7 July 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
7 Jul 2015
Same period 2014 Same period 2013
Service Desk Engineer
Rank 765 797 814
Rank change year-on-year
+32 +17
Permanent jobs requiring a Service Desk Engineer 125 124 86
As % of all permanent IT jobs located in the UK 0.11% 0.11% 0.078%
As % of the Job Titles category 0.12% 0.11% 0.083%
Number of salaries quoted 114 119 82
Average salary £24,000 £23,000 £25,000
Average salary % change year-on-year
+4.34% -8.00%
90% offered a salary of more than £18,500 £21,500 £18,000
10% offered a salary of more than £31,900 £31,550 £32,400
UK excluding London average salary £22,500 £23,000 £22,250
% change year-on-year
-2.17% +3.37%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
103340 111175 103885
As % of all permanent IT jobs located in the UK 94.44% 94.51% 94.56%
Number of salaries quoted 85358 91120 86565
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £27,000 £27,000 £26,500
10% offered a salary of more than £70,000 £67,500 £70,000
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

Service Desk Engineer
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing Service Desk Engineer in the job title within the UK as a proportion of the total demand within the Job Titles category.

Service Desk Engineer Jobs Demand Trend in the UK

Service Desk Engineer
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Engineer within the UK.

Service Desk Engineer Salary Trend in the UK

Service Desk Engineer
Salary Histogram

This chart provides a salary histogram for IT jobs citing Service Desk Engineer over the 3 months to 7 July 2015 within the UK.

Service Desk Engineer Salary Histogram in the UK

Service Desk Engineer
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Desk Engineer within the UK over the 3 months to 7 July 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +41 120 £24,000 -4.00% 14
London +37 57 £28,500 +5.55% 4
South East +26 37 £22,500 -2.17%
Surrey +13 17 £22,500 -2.17%
Woking +27 10 £22,500 -50.00%
City of London +44 9 £27,500 +17.02% 1
Oxfordshire - 9 £18,750 -
North West +17 7 £18,000 -39.49% 1
Yorkshire - 7 £19,000 -
West Midlands - 6 £22,500 -
Barnet - 6 £33,000 -
West Yorkshire - 5 £19,000 -
South West -13 4 £21,750 -3.33% 5
Staffordshire - 4 £22,500 -
Wakefield - 4 £19,000 -
Cheshire - 4 £16,500 - 1
Berkshire - 4 £27,500 -
Epsom - 4 £23,750 -
High Wycombe +7 3 £21,250 -5.55%
Buckinghamshire +1 3 £21,250 -5.55%
Uttoxeter - 3 £22,500 -
Knutsford - 3 £16,500 - 1
Manchester +10 2 £26,000 -12.60%
Scotland +8 2 £18,500 -19.56%
Northern Ireland - 2 £25,750 -
East Sussex - 2 £25,250 -
North Yorkshire - 2 £17,000 -
Feltham - 2 £30,000 -
Harrogate - 2 £17,000 -
Oxford - 2 £28,000 -

Service Desk Engineer
Top 30 Related IT Skills

For the 6 months to 7 July 2015, IT jobs within the UK that cited Service Desk Engineer in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Engineer in their job title.

1 230 (79.58%) Windows
2 173 (59.86%) Microsoft
3 171 (59.17%) Active Directory
4 133 (46.02%) Windows 7
5 132 (45.67%) MS Excel
6 99 (34.26%) MS Office
7 98 (33.91%) ITIL
8 91 (31.49%) MS Exchange
9 84 (29.07%) Citrix
10 76 (26.30%) Windows Server 2008
11 66 (22.84%) SLA
12 59 (20.42%) TCP/IP
13 51 (17.65%) VMware
14 48 (16.61%) Blackberry
15 46 (15.92%) Exchange Server 2010
16 45 (15.57%) Cisco
16 45 (15.57%) Microsoft Certification
17 43 (14.88%) Windows XP
18 42 (14.53%) DNS
19 41 (14.19%) Finance
20 39 (13.49%) Windows Server 2003
21 38 (13.15%) MCP
22 37 (12.80%) MCSE
22 37 (12.80%) VMware Infrastructure
22 37 (12.80%) Windows 8
23 34 (11.76%) Analytical Skills
24 33 (11.42%) Exchange Server 2007
24 33 (11.42%) Service Management
24 33 (11.42%) Firewall
25 30 (10.38%) DHCP

Service Desk Engineer
Top Related IT Skills by Category

For the 6 months to 7 July 2015, IT jobs within the UK that cited Service Desk Engineer in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Engineer in their job title. Up to 20 skills are shown per category.

Application Platforms
1 91 (31.49%) MS Exchange
2 46 (15.92%) Exchange Server 2010
3 33 (11.42%) Exchange Server 2007
4 25 (8.65%) SharePoint
5 22 (7.61%) Exchange Server 2013
6 21 (7.27%) Blackberry Enterprise Server
7 11 (3.81%) Exchange Server 2003
8 8 (2.77%) IBM Notes
9 4 (1.38%) Apache
9 4 (1.38%) Tomcat
9 4 (1.38%) IIS
9 4 (1.38%) Lync
10 2 (0.69%) CMS
10 2 (0.69%) Office Communications Server
Applications
1 132 (45.67%) MS Excel
2 99 (34.26%) MS Office
3 22 (7.61%) MS PowerPoint
Business Applications
1 2 (0.69%) assyst
2 1 (0.35%) SAP Oil and Gas
Cloud Services
1 12 (4.15%) Office 365
2 6 (2.08%) Google Apps
3 4 (1.38%) Google Drive
4 2 (0.69%) Microsoft Azure
4 2 (0.69%) Amazon AWS
Communications & Networking
1 59 (20.42%) TCP/IP
2 42 (14.53%) DNS
3 33 (11.42%) Firewall
4 30 (10.38%) DHCP
5 29 (10.03%) VoIP
6 26 (9.00%) WAN
7 24 (8.30%) LAN
7 24 (8.30%) Internet
8 20 (6.92%) VPN
9 13 (4.50%) SAN
10 9 (3.11%) Wireless
11 8 (2.77%) IP Telephony
11 8 (2.77%) SSL
11 8 (2.77%) Broadband
12 7 (2.42%) ISDN
12 7 (2.42%) FTP
13 6 (2.08%) PBX
13 6 (2.08%) VLAN
13 6 (2.08%) Unified Communications
14 5 (1.73%) Cisco ASA
Database & Business Intelligence
1 7 (2.42%) MySQL
1 7 (2.42%) SQL Server
2 6 (2.08%) Informix
2 6 (2.08%) PostgreSQL
3 1 (0.35%) SQL Server 2005
3 1 (0.35%) SQL Server 2008
Development Applications
1 5 (1.73%) Visual Studio
General
1 41 (14.19%) Finance
2 21 (7.27%) Banking
3 16 (5.54%) Telecoms
4 12 (4.15%) Marketing
5 11 (3.81%) Games
6 10 (3.46%) Legal
7 6 (2.08%) Law
8 5 (1.73%) Publishing
9 4 (1.38%) Retail
10 2 (0.69%) Local Government
10 2 (0.69%) Financial Institution
10 2 (0.69%) Back Office
11 1 (0.35%) Electronics
11 1 (0.35%) Manufacturing
11 1 (0.35%) French Language
11 1 (0.35%) German Language
11 1 (0.35%) Spanish Language
Libraries, Frameworks & Software Standards
1 4 (1.38%) XML
2 3 (1.04%) Web Services
3 1 (0.35%) COM
3 1 (0.35%) Application Packaging
Miscellaneous
1 48 (16.61%) Blackberry
2 34 (11.76%) Analytical Skills
3 23 (7.96%) iPad
4 17 (5.88%) Video Conferencing
5 16 (5.54%) iPhone
6 12 (4.15%) Thin Client
6 12 (4.15%) Fat Client
7 9 (3.11%) Data Centre
8 8 (2.77%) Hedge funds
9 7 (2.42%) Social Network
10 6 (2.08%) PDA
10 6 (2.08%) Mathematics
10 6 (2.08%) Enterprise Software
10 6 (2.08%) User Experience
11 5 (1.73%) Management Information System
12 4 (1.38%) Replication
13 3 (1.04%) Physics
13 3 (1.04%) CMDB
14 2 (0.69%) Life Science
14 2 (0.69%) NHS
Operating Systems
1 230 (79.58%) Windows
2 133 (46.02%) Windows 7
3 76 (26.30%) Windows Server 2008
4 43 (14.88%) Windows XP
5 39 (13.49%) Windows Server 2003
6 37 (12.80%) Windows 8
7 30 (10.38%) Windows Server 2012
8 25 (8.65%) Linux
9 15 (5.19%) Windows Vista
10 14 (4.84%) Android
11 12 (4.15%) Apple iOS
12 11 (3.81%) Mac OS X
13 10 (3.46%) Solaris
14 4 (1.38%) Red Hat Enterprise Linux
Processes & Methodologies
1 98 (33.91%) ITIL
2 33 (11.42%) Service Management
3 17 (5.88%) Incident Management
4 14 (4.84%) Project Management
4 14 (4.84%) Service Delivery
5 12 (4.15%) ITSM
6 11 (3.81%) Project Planning
6 11 (3.81%) Digital Marketing
6 11 (3.81%) Kalman Filter
7 10 (3.46%) Time Management
8 9 (3.11%) CRM
9 7 (2.42%) B2B
9 7 (2.42%) Configuration Management
9 7 (2.42%) ITIL V3
10 6 (2.08%) PRINCE2
10 6 (2.08%) Migration
11 5 (1.73%) Business Continuity
11 5 (1.73%) Problem Management
11 5 (1.73%) Mentoring
12 4 (1.38%) Data Privacy
Programming Languages
1 28 (9.69%) SQL
2 11 (3.81%) PowerShell
3 6 (2.08%) C
4 4 (1.38%) PHP
Qualifications
1 45 (15.57%) Microsoft Certification
2 38 (13.15%) MCP
3 37 (12.80%) MCSE
4 25 (8.65%) CCNA
4 25 (8.65%) Cisco Certification
5 23 (7.96%) MCITP
6 17 (5.88%) Degree
7 16 (5.54%) A+ Certification
8 15 (5.19%) ITIL Certification
8 15 (5.19%) MCSA
9 8 (2.77%) Citrix Certification
10 6 (2.08%) CCA
10 6 (2.08%) CCENT
11 5 (1.73%) CCAA
12 4 (1.38%) MCTS
12 4 (1.38%) HND
13 3 (1.04%) CCNP
14 2 (0.69%) Network+ Certification
14 2 (0.69%) VMware Certified Professional (VCP)
14 2 (0.69%) CCIE
Quality Assurance & Compliance
1 66 (22.84%) SLA
2 3 (1.04%) QA
3 1 (0.35%) ISO/IEC 27001
System Software
1 171 (59.17%) Active Directory
2 37 (12.80%) VMware Infrastructure
3 29 (10.03%) Hyper-V
4 25 (8.65%) XenApp
5 20 (6.92%) XenDesktop
6 14 (4.84%) Citrix Presentation Server
7 6 (2.08%) vSphere
8 2 (0.69%) VMware ESXi
8 2 (0.69%) XenServer
9 1 (0.35%) Terminal Server
9 1 (0.35%) Terminal Services
Systems Management
1 22 (7.61%) SCCM
2 10 (3.46%) Nagios
2 10 (3.46%) Opsview
3 9 (3.11%) Backup Exec
4 4 (1.38%) Symantec Endpoint Protection
5 3 (1.04%) ZABBIX
5 3 (1.04%) Puppet
6 2 (0.69%) SCOM
Vendors
1 173 (59.86%) Microsoft
2 84 (29.07%) Citrix
3 51 (17.65%) VMware
4 45 (15.57%) Cisco
5 26 (9.00%) HP
6 22 (7.61%) Apple
7 19 (6.57%) Symantec
8 14 (4.84%) Juniper
9 11 (3.81%) Red Hat
10 10 (3.46%) Dell
10 10 (3.46%) Google
11 9 (3.11%) SonicWALL
12 8 (2.77%) SolarWinds
12 8 (2.77%) Remedy
12 8 (2.77%) Lotus
13 7 (2.42%) Reuters
13 7 (2.42%) Bloomberg
14 6 (2.08%) Avaya
14 6 (2.08%) Sybase
15 5 (1.73%) EMC
Swindon, Wiltshire
Redrock Consulting Ltd
Salary: £20000 - £24000 per annum + Excellent Benefits
Posted: 4 hours ago
Bournemouth, Dorset
Spectrum IT Recruitment (South) Ltd
Salary: £25000 - £32000 per annum + Benefits
Posted: 8 hours ago
Bournemouth, Dorset
Jonothan Bosworth
Salary: From £30,000 to £32,000 per annum
Posted: 8 hours ago
London
Jonothan Bosworth
Salary: From £30,000 to £32,000 per annum
Posted: 8 hours ago
Welwyn Garden City, Hertfordshire
Absolute Solution Limited
Salary: From £22,000 to £26,000 per annum plus £200 per month on call
Posted: 9 hours ago
Clevedon, Avon
Opus Recruitment Solutions Ltd
Salary: £20000 - £24000 per annum
Posted: 12 hours ago
Bournemouth, Dorset
Jonothan Bosworth
Salary: From £20,000 to £25,000 per annum
Posted: 5 days ago
City, London
I.T. Skillfinder
Salary: £28000 - £34000 per annum + Bonus, Pension, Gym, Travel + more!
Posted: 5 days ago
Derby
Talent Spa
Salary: Competitive Salary
Posted: 21 days ago
East London
Wavex Technology Limited
Salary: From £25,000 to £25,000 per annum Plus £2,000 bonus and benefits
Posted: 22 days ago
Knutsford
D4 Digital
Salary: £15,000 - £20,000 per year
Posted: 25 days ago