The first table below looks at the demand for the Service Desk Engineer role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Engineer in their job title over the 3 months to 11 July 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles currently tracked.

Location
3 months to
11 Jul 2014
Same period 2013 Same period 2012
Service Desk Engineer
Rank 770 785 799
Rank change year-on-year
+15 +14
Permanent jobs requiring a Service Desk Engineer 126 84 82
As % of all permanent IT jobs located in the UK 0.11% 0.077% 0.070%
As % of the Job Titles category 0.11% 0.082% 0.073%
Number of salaries quoted 122 79 78
Average salary £23,000 £25,000 £23,500
Average salary % change year-on-year
-8.00% +6.38%
90% offered a salary of more than £21,100 £18,000 £19,500
10% offered a salary of more than £31,500 £32,050 £28,000
UK excluding London average salary £23,000 £22,000 £22,500
% change year-on-year
+4.54% -2.22%
Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
110132 102981 111649
As % of all permanent IT jobs located in the UK 94.41% 94.41% 95.09%
Number of salaries quoted 90172 85675 95884
Average salary £45,000 £42,500 £42,500
Average salary % change year-on-year
+5.88% -
90% offered a salary of more than £27,000 £26,500 £27,500
10% offered a salary of more than £70,000 £70,000 £67,500
UK excluding London average salary £40,000 £38,000 £38,500
% change year-on-year
+5.26% -1.29%

Service Desk Engineer
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing Service Desk Engineer in the job title within the UK as a proportion of the total demand within the Job Titles category.

Service Desk Engineer Jobs Demand Trend in the UK

Service Desk Engineer
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Engineer within the UK.

Service Desk Engineer Salary Trend in the UK

Service Desk Engineer
Salary Histogram

This chart provides a salary histogram for IT jobs citing Service Desk Engineer over the 3 months to 11 July 2014 within the UK.

Service Desk Engineer Salary Histogram in the UK

Service Desk Engineer
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Desk Engineer within the UK over the 3 months to 11 July 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +18 109 £24,750 -8.33% 6
London -16 59 £26,500 -8.62%
South East +10 36 £23,000 +9.52% 1
Surrey +11 17 £23,000 +15.00%
Hampshire +12 14 £22,500 -
City of London +1 12 £22,000 -12.00%
South West -7 6 £22,500 -16.66% 2
Scotland -9 6 £23,000 +2.22%
Dorking -1 5 £23,000 -17.85%
South Wales -4 5 £22,500 -10.00%
Wales -11 5 £22,500 -10.00%
Glasgow -12 5 £23,000 +2.22%
Fareham - 5 £23,500 -
Cardiff - 5 £22,500 -
North West +7 4 £29,750 +29.34%
East of England 0 4 £28,250 -0.87%
Wiltshire - 4 £21,750 -
Hounslow - 4 £27,250 -
Leatherhead - 4 £26,500 -
Egham - 3 £21,000 -
Southampton - 3 £22,500 -
West Sussex +3 2 £27,750 +54.16%
Cambridgeshire -2 2 £23,000 -19.29%
Canary Wharf -4 2 - -
Woking -10 2 £45,000 +125.00%
Manchester - 2 £29,750 -
Hertfordshire - 2 £32,000 -
Corsham - 2 £20,500 -
Blackpool +7 1 £23,000 -
Farnborough +4 1 £21,000 -6.66%

Service Desk Engineer
Top 30 Related IT Skills

For the 6 months to 11 July 2014, IT jobs within the UK that cited Service Desk Engineer in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Engineer in their job title.

1 166 (68.88%) Windows
2 136 (56.43%) Active Directory
3 113 (46.89%) Microsoft
4 83 (34.44%) ITIL
5 80 (33.20%) Citrix
6 78 (32.37%) VMware
7 64 (26.56%) MS Exchange
8 63 (26.14%) Windows Server 2008
9 61 (25.31%) MS Office
9 61 (25.31%) MS Excel
10 59 (24.48%) Microsoft Certification
11 58 (24.07%) Windows 7
12 50 (20.75%) Windows Server 2003
13 47 (19.50%) SLA
14 46 (19.09%) Cisco
15 44 (18.26%) VPN
15 44 (18.26%) VMware Infrastructure
16 43 (17.84%) Windows XP
17 41 (17.01%) DNS
17 41 (17.01%) Windows Server 2012
18 30 (12.45%) TCP/IP
18 30 (12.45%) Linux
19 28 (11.62%) Firewall
19 28 (11.62%) Incident Management
20 27 (11.20%) HP
21 26 (10.79%) MCSE
21 26 (10.79%) VLAN
22 25 (10.37%) Exchange Server 2007
22 25 (10.37%) CCNA
22 25 (10.37%) Cisco Certification

Service Desk Engineer
Top Related IT Skills by Category

For the 6 months to 11 July 2014, IT jobs within the UK that cited Service Desk Engineer in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Engineer in their job title. Up to 20 skills are shown per category.

Application Platforms
1 64 (26.56%) MS Exchange
2 25 (10.37%) Exchange Server 2007
3 22 (9.13%) Exchange Server 2010
4 17 (7.05%) Exchange Server 2003
5 14 (5.81%) Lync
6 10 (4.15%) Blackberry Enterprise Server
6 10 (4.15%) Apache
7 8 (3.32%) Exchange Server 2013
8 4 (1.66%) Tomcat
9 3 (1.24%) SharePoint
9 3 (1.24%) CMS
9 3 (1.24%) IBM Notes
10 2 (0.83%) SharePoint 2010
11 1 (0.41%) WorkSite
Applications
1 61 (25.31%) MS Office
1 61 (25.31%) MS Excel
2 1 (0.41%) MS PowerPoint
Business Applications
1 2 (0.83%) Dynamics NAV
Cloud Services
1 4 (1.66%) SaaS
2 3 (1.24%) Google Apps
2 3 (1.24%) Office 365
3 1 (0.41%) Cloud Computing
Communications & Networking
1 44 (18.26%) VPN
2 41 (17.01%) DNS
3 30 (12.45%) TCP/IP
4 28 (11.62%) Firewall
5 26 (10.79%) VLAN
6 25 (10.37%) DHCP
7 23 (9.54%) LAN
8 15 (6.22%) Internet
9 12 (4.98%) WAN
10 10 (4.15%) VoIP
11 7 (2.90%) PBX
11 7 (2.90%) IP Telephony
12 6 (2.49%) Wireless
12 6 (2.49%) FTP
13 5 (2.07%) Intranet
14 4 (1.66%) Broadband
14 4 (1.66%) ISDN
14 4 (1.66%) IPsec
15 3 (1.24%) Unified Communications
16 2 (0.83%) Network Security
Database & Business Intelligence
1 6 (2.49%) SQL Server
2 2 (0.83%) Informix
2 2 (0.83%) MySQL
2 2 (0.83%) PostgreSQL
3 1 (0.41%) SQL Server 2005
3 1 (0.41%) SQL Server 2008
3 1 (0.41%) SQL Server 2012
3 1 (0.41%) SQL Server 2000
Development Applications
1 1 (0.41%) JIRA
General
1 13 (5.39%) Telecoms
1 13 (5.39%) Finance
2 4 (1.66%) Legal
2 4 (1.66%) Games
3 2 (0.83%) Retail
3 2 (0.83%) Publishing
4 1 (0.41%) Marketing
4 1 (0.41%) French Language
4 1 (0.41%) Italian Language
4 1 (0.41%) Advertising
4 1 (0.41%) Law
Libraries, Frameworks & Software Standards
1 12 (4.98%) XML
2 2 (0.83%) HTML
2 2 (0.83%) CSS
2 2 (0.83%) SOAP
3 1 (0.41%) Web Services
3 1 (0.41%) .NET
3 1 (0.41%) COM
Miscellaneous
1 12 (4.98%) Blackberry
2 9 (3.73%) Management Information System
3 6 (2.49%) CMDB
4 5 (2.07%) Fat Client
4 5 (2.07%) PDA
4 5 (2.07%) iPad
4 5 (2.07%) Thin Client
5 4 (1.66%) Mathematics
5 4 (1.66%) Video Conferencing
6 3 (1.24%) Smartphone
6 3 (1.24%) Firmware
7 2 (0.83%) iPhone
7 2 (0.83%) Digital Media
7 2 (0.83%) Mobile App
8 1 (0.41%) Computer Science
8 1 (0.41%) EPoS
Operating Systems
1 166 (68.88%) Windows
2 63 (26.14%) Windows Server 2008
3 58 (24.07%) Windows 7
4 50 (20.75%) Windows Server 2003
5 43 (17.84%) Windows XP
6 41 (17.01%) Windows Server 2012
7 30 (12.45%) Linux
8 24 (9.96%) Windows 8
9 8 (3.32%) Android
10 7 (2.90%) Mac OS
10 7 (2.90%) Apple iOS
11 6 (2.49%) UNIX
11 6 (2.49%) Solaris
11 6 (2.49%) Mac OS X
12 4 (1.66%) Windows Vista
13 2 (0.83%) Windows 2000 Server
13 2 (0.83%) Windows 2000
14 1 (0.41%) Windows Mobile
Processes & Methodologies
1 83 (34.44%) ITIL
2 28 (11.62%) Incident Management
3 21 (8.71%) E-Commerce
4 17 (7.05%) Service Delivery
5 15 (6.22%) Service Management
6 14 (5.81%) Problem Management
7 10 (4.15%) Migration
7 10 (4.15%) Change Management
8 6 (2.49%) ITSM
8 6 (2.49%) Technical Analysis
9 5 (2.07%) CRM
9 5 (2.07%) Configuration Management
9 5 (2.07%) Workforce Management Optimization
10 4 (1.66%) B2B
11 3 (1.24%) Investment Management
11 3 (1.24%) eTOM
11 3 (1.24%) ITIL V3
11 3 (1.24%) Continuous Improvement
12 2 (0.83%) Root Cause Analysis
12 2 (0.83%) Network Monitoring
Programming Languages
1 19 (7.88%) SQL
2 5 (2.07%) C
3 4 (1.66%) PHP
4 3 (1.24%) JavaScript
5 2 (0.83%) PowerShell
6 1 (0.41%) C#
Qualifications
1 59 (24.48%) Microsoft Certification
2 26 (10.79%) MCSE
3 25 (10.37%) CCNA
3 25 (10.37%) Cisco Certification
4 24 (9.96%) MCP
5 23 (9.54%) MCITP
6 17 (7.05%) Degree
7 14 (5.81%) MCSA
8 8 (3.32%) ITIL Certification
8 8 (3.32%) Network+ Certification
9 5 (2.07%) CCENT
9 5 (2.07%) CCNP
9 5 (2.07%) HNC
9 5 (2.07%) HND
9 5 (2.07%) VMware Certified Professional (VCP)
9 5 (2.07%) MCDST
10 3 (1.24%) Security Cleared
10 3 (1.24%) Citrix Certification
10 3 (1.24%) SC Cleared
11 2 (0.83%) A+ Certification
Quality Assurance & Compliance
1 47 (19.50%) SLA
System Software
1 136 (56.43%) Active Directory
2 44 (18.26%) VMware Infrastructure
3 16 (6.64%) XenApp
4 11 (4.56%) Terminal Services
5 7 (2.90%) Terminal Server
6 6 (2.49%) Hyper-V
7 5 (2.07%) XenDesktop
8 1 (0.41%) XenServer
8 1 (0.41%) VMware Workstation
8 1 (0.41%) VMware Server
Systems Management
1 10 (4.15%) SCCM
2 6 (2.49%) Opsview
2 6 (2.49%) Nagios
3 3 (1.24%) Tivoli
3 3 (1.24%) Tivoli Storage Manager
3 3 (1.24%) HP Data Protector
4 1 (0.41%) SCOM
4 1 (0.41%) NetBackup
Vendors
1 113 (46.89%) Microsoft
2 80 (33.20%) Citrix
3 78 (32.37%) VMware
4 46 (19.09%) Cisco
5 27 (11.20%) HP
6 12 (4.98%) Avaya
7 10 (4.15%) Symantec
7 10 (4.15%) LANDesk
8 8 (3.32%) Red Hat
9 7 (2.90%) Dell
9 7 (2.90%) Google
9 7 (2.90%) SolarWinds
10 6 (2.49%) Remedy
11 5 (2.07%) Verint
11 5 (2.07%) BT
12 4 (1.66%) WatchGuard
12 4 (1.66%) Aruba
12 4 (1.66%) Alcatel-Lucent
13 3 (1.24%) Lotus
13 3 (1.24%) Apple
Bath, Avon
Roc Search
Salary: £20000 - £26000 per annum
Posted: 3 days ago
Halifax
Nigel Frank International Limited - Newcastle
Salary: £23000 - £26000 per annum + Pension, Bonus and Healthcare
Posted: 3 days ago
Yorkshire and the Humber
Nigel Frank International Limited - Newcastle
Salary: £23000 - £26000 per annum + Bonus, Healthcare, Car Allowance
Posted: 4 days ago
Slough
CPS Group
Salary: £23000 - £28000 per annum + Excellent Benefits Package
Posted: 7 days ago