The table below looks at the statistics for the Service Desk Engineer role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Engineer in their job title over the 3 months to 26 January 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
26 Jan 2015
Same period 2014 Same period 2013
Service Desk Engineer
Rank 764 815 814
Rank change year-on-year
+51 -1
Permanent jobs requiring a Service Desk Engineer 116 74 71
As % of all permanent IT jobs located in the UK 0.11% 0.071% 0.064%
As % of the Job Titles category 0.12% 0.075% 0.067%
Number of salaries quoted 103 69 64
Average salary £26,000 £27,500 £25,000
Average salary % change year-on-year
-5.45% +10.00%
90% offered a salary of more than £19,000 £20,000 £20,100
10% offered a salary of more than £32,500 £35,000 £37,500
UK excluding London average salary £22,500 £25,000 £23,005
% change year-on-year
-10.00% +8.67%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
99988 98266 105499
As % of all permanent IT jobs located in the UK 94.82% 94.55% 95.15%
Number of salaries quoted 83279 79377 90596
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £26,500 £27,500 £26,500
10% offered a salary of more than £70,000 £65,000 £70,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Service Desk Engineer
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing Service Desk Engineer in the job title within the UK as a proportion of the total demand within the Job Titles category.

Service Desk Engineer Jobs Demand Trend in the UK

Service Desk Engineer
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Engineer within the UK.

Service Desk Engineer Salary Trend in the UK

Service Desk Engineer
Salary Histogram

This chart provides a salary histogram for IT jobs citing Service Desk Engineer over the 3 months to 26 January 2015 within the UK.

Service Desk Engineer Salary Histogram in the UK

Service Desk Engineer
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Desk Engineer within the UK over the 3 months to 26 January 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +44 113 £26,000 -6.30% 13
London +28 59 £28,000 -1.75% 6
South East -10 34 £21,500 -12.24% 4
Surrey +11 19 £21,500 -16.09% 1
South West -3 9 £22,500 -13.46%
City of London -3 6 £29,000 +2.65%
North West -3 6 £23,250 +1.08% 1
Cheshire +1 5 £22,500 - 1
Warrington - 5 £22,500 -
Barnet - 5 £33,000 - 1
Dorking - 5 £21,000 -
Canary Wharf +24 4 £25,000 -28.57%
West Sussex -4 4 £19,000 -15.55%
Devon - 4 £14,500 -
Guildford - 4 £25,250 -
Crawley - 4 £19,000 -
Plymouth - 4 £14,500 -
Buckinghamshire +6 3 £22,750 -11.65% 2
Milton Keynes +1 3 £22,750 +16.66% 2
West Midlands -8 3 £18,000 -28.00% 1
Shropshire - 3 £18,000 -
Telford - 3 £18,000 -
Reading +5 2 £30,000 +13.20%
Berkshire -2 2 £30,000 +13.20%
Cornwall - 2 £24,000 -
Kent - 2 £32,000 -
Newcastle upon Tyne - 2 £30,000 -
Weybridge - 2 £21,000 - 1
Abingdon - 2 - - 1
Egham - 2 £22,500 -

Service Desk Engineer
Top 30 Related IT Skills

For the 6 months to 26 January 2015, IT jobs within the UK that cited Service Desk Engineer in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Engineer in their job title.

1 230 (85.50%) Windows
2 163 (60.59%) Active Directory
3 147 (54.65%) Microsoft
4 103 (38.29%) ITIL
4 103 (38.29%) MS Excel
5 100 (37.17%) Citrix
6 96 (35.69%) MS Office
7 93 (34.57%) MS Exchange
8 90 (33.46%) Windows Server 2008
9 89 (33.09%) VMware
10 83 (30.86%) Windows 7
11 69 (25.65%) SLA
12 61 (22.68%) Windows Server 2003
12 61 (22.68%) Windows XP
13 58 (21.56%) Cisco
13 58 (21.56%) Windows 8
14 55 (20.45%) VMware Infrastructure
15 47 (17.47%) Firewall
16 45 (16.73%) DNS
16 45 (16.73%) Windows Server 2012
17 42 (15.61%) Exchange Server 2007
18 41 (15.24%) Microsoft Certification
18 41 (15.24%) Internet
19 38 (14.13%) Blackberry
20 37 (13.75%) XenApp
21 36 (13.38%) Symantec
22 35 (13.01%) Thin Client
22 35 (13.01%) Fat Client
23 33 (12.27%) WAN
24 32 (11.90%) Incident Management

Service Desk Engineer
Top Related IT Skills by Category

For the 6 months to 26 January 2015, IT jobs within the UK that cited Service Desk Engineer in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Engineer in their job title. Up to 20 skills are shown per category.

Application Platforms
1 93 (34.57%) MS Exchange
2 42 (15.61%) Exchange Server 2007
3 29 (10.78%) Exchange Server 2010
4 23 (8.55%) Exchange Server 2003
5 16 (5.95%) SharePoint
6 15 (5.58%) Blackberry Enterprise Server
7 9 (3.35%) Lync
8 8 (2.97%) Exchange Server 2013
9 6 (2.23%) IBM Notes
10 2 (0.74%) Office Communications Server
10 2 (0.74%) SharePoint 2010
11 1 (0.37%) Apache
11 1 (0.37%) Tomcat
11 1 (0.37%) IIS
11 1 (0.37%) SAS
Applications
1 103 (38.29%) MS Excel
2 96 (35.69%) MS Office
3 4 (1.49%) MS PowerPoint
4 1 (0.37%) MS Visio
Business Applications
1 2 (0.74%) SAP Oil and Gas
2 1 (0.37%) Dynamics CRM
2 1 (0.37%) Dynamics AX
Cloud Services
1 13 (4.83%) Office 365
2 8 (2.97%) Google Apps
3 1 (0.37%) Microsoft Azure
3 1 (0.37%) Amazon AWS
Communications & Networking
1 47 (17.47%) Firewall
2 45 (16.73%) DNS
3 41 (15.24%) Internet
4 33 (12.27%) WAN
5 29 (10.78%) SAN
6 27 (10.04%) DHCP
7 23 (8.55%) LAN
8 22 (8.18%) VPN
9 15 (5.58%) TCP/IP
9 15 (5.58%) IP Telephony
10 9 (3.35%) Wireless
10 9 (3.35%) ADSL
10 9 (3.35%) MPLS
10 9 (3.35%) OSPF
10 9 (3.35%) BGP
11 8 (2.97%) Cisco ASA
12 7 (2.60%) SSL
13 5 (1.86%) Broadband
13 5 (1.86%) VoIP
13 5 (1.86%) VPLS
Database & Business Intelligence
1 4 (1.49%) SQL Server
2 2 (0.74%) SQL Server 2000
Development Applications
1 4 (1.49%) Visual Studio
General
1 29 (10.78%) Finance
2 17 (6.32%) Telecoms
3 13 (4.83%) Banking
4 7 (2.60%) Games
5 6 (2.23%) Publishing
5 6 (2.23%) Law
6 4 (1.49%) Retail
6 4 (1.49%) Marketing
7 3 (1.12%) Legal
7 3 (1.12%) Advertising
8 2 (0.74%) Electronics
8 2 (0.74%) Manufacturing
Libraries, Frameworks & Software Standards
1 2 (0.74%) X-Windows
2 1 (0.37%) Web Services
2 1 (0.37%) XML
Miscellaneous
1 38 (14.13%) Blackberry
2 35 (13.01%) Thin Client
2 35 (13.01%) Fat Client
3 21 (7.81%) Analytical Skills
4 8 (2.97%) Clustering
5 6 (2.23%) iPad
5 6 (2.23%) Video Conferencing
6 5 (1.86%) CMDB
7 4 (1.49%) Hedge funds
8 2 (0.74%) User Experience
8 2 (0.74%) Social Network
8 2 (0.74%) Graphic Design
8 2 (0.74%) DTV
8 2 (0.74%) Handset
8 2 (0.74%) Replication
9 1 (0.37%) Management Information System
9 1 (0.37%) E-Learning
9 1 (0.37%) SecurID
9 1 (0.37%) iPhone
Operating Systems
1 230 (85.50%) Windows
2 90 (33.46%) Windows Server 2008
3 83 (30.86%) Windows 7
4 61 (22.68%) Windows XP
4 61 (22.68%) Windows Server 2003
5 58 (21.56%) Windows 8
6 45 (16.73%) Windows Server 2012
7 27 (10.04%) Linux
8 17 (6.32%) Mac OS X
9 16 (5.95%) Windows Vista
10 15 (5.58%) Mac OS
11 11 (4.09%) Ubuntu
12 4 (1.49%) Android
13 2 (0.74%) Apple iOS
14 1 (0.37%) UNIX
14 1 (0.37%) Solaris
Processes & Methodologies
1 103 (38.29%) ITIL
2 32 (11.90%) Incident Management
3 30 (11.15%) Service Management
4 22 (8.18%) Kalman Filter
5 19 (7.06%) ITSM
6 15 (5.58%) Service Delivery
7 8 (2.97%) CRM
8 7 (2.60%) B2B
8 7 (2.60%) Configuration Management
8 7 (2.60%) Asset Management
9 6 (2.23%) ITIL V3
10 5 (1.86%) Mobile Device Management
10 5 (1.86%) Project Management
10 5 (1.86%) PRINCE2
10 5 (1.86%) Line Management
11 4 (1.49%) Disaster Recovery
12 3 (1.12%) Time Management
13 2 (0.74%) Problem Management
13 2 (0.74%) Digital Marketing
13 2 (0.74%) Root Cause Analysis
Programming Languages
1 20 (7.43%) SQL
2 4 (1.49%) PowerShell
3 1 (0.37%) PHP
Qualifications
1 41 (15.24%) Microsoft Certification
2 28 (10.41%) MCSE
2 28 (10.41%) Cisco Certification
3 27 (10.04%) CCNA
4 23 (8.55%) Degree
5 18 (6.69%) MCITP
6 17 (6.32%) MCSA
7 11 (4.09%) MCP
8 10 (3.72%) ITIL Foundation Certificate
9 8 (2.97%) Citrix Certification
10 6 (2.23%) ITIL Certification
11 5 (1.86%) Security Cleared
12 4 (1.49%) SC Cleared
12 4 (1.49%) VMware Certified Professional (VCP)
13 3 (1.12%) HND
14 2 (0.74%) HNC
14 2 (0.74%) Network+ Certification
15 1 (0.37%) A+ Certification
15 1 (0.37%) CCENT
Quality Assurance & Compliance
1 69 (25.65%) SLA
System Software
1 163 (60.59%) Active Directory
2 55 (20.45%) VMware Infrastructure
3 37 (13.75%) XenApp
4 27 (10.04%) Hyper-V
5 22 (8.18%) Terminal Services
6 8 (2.97%) XenDesktop
7 6 (2.23%) XenServer
8 4 (1.49%) vSphere
Systems Management
1 23 (8.55%) Backup Exec
2 14 (5.20%) Norton AntiVirus
3 13 (4.83%) SCCM
4 5 (1.86%) SCOM
5 3 (1.12%) Nagios
6 1 (0.37%) Opsview
Vendors
1 147 (54.65%) Microsoft
2 100 (37.17%) Citrix
3 89 (33.09%) VMware
4 58 (21.56%) Cisco
5 36 (13.38%) Symantec
6 31 (11.52%) HP
7 22 (8.18%) Apple
8 16 (5.95%) Dell
9 15 (5.58%) Veeam
10 13 (4.83%) Kaseya
11 9 (3.35%) Google
12 8 (2.97%) SonicWALL
12 8 (2.97%) NetApp
13 6 (2.23%) Lotus
13 6 (2.23%) Remedy
14 5 (1.86%) Juniper
14 5 (1.86%) Reuters
14 5 (1.86%) Bloomberg
14 5 (1.86%) Fidessa
15 4 (1.49%) Polycom
Central London / West End
Xist4 IT Recruitment
Salary: £30-35,000 + 10% Bonus
Posted: 1 hour ago
Middlewich, Cheshire
AWD Recruitment
Salary: up to £21,000 + Benefits
Posted: 2 days ago
Milton Keynes, Buckinghamshire
Focus IT Recruitment
Salary: From £30,000 to £38,000 per annum £30,000 - £38,000 + Certification Tr
Posted: 4 days ago
West London
HAYS INFORMATION TECHNOLOGY
Salary: £25000.00 - £28000.00 per annum + Competitive Benefits Package
Posted: 4 days ago
Hammersmith and Fulham
Hays IT - Uk Posting account
Salary: £25000.00 - £28000.00 per annum + Competitive Benefits Package
Posted: 4 days ago
Belfast, County Antrim
Davanti Solutions
Salary: From £20,000 to £25,000 per annum
Posted: 5 days ago
London
Joseph Harry Ltd
Salary: £24000 - £32000 per annum + + 10% Pension + Bonus
Posted: 5 days ago
Barnet, Hertfordshire
Roc Search
Salary: £30000 - £40000 per annum + Benefits
Posted: 5 days ago
Cwmbran, Gwent
Opus Recruitment Solutions Ltd
Salary: £24000 - £26000 per annum
Posted: 5 days ago
Weybridge
Capita - ITPS
Salary: £20 - £22 per annum + £2640 shift allowance
Posted: 5 days ago
Croydon, Surrey
FT Select
Salary: From £22,000 to £25,000 per annum plus benefits
Posted: 6 days ago
Abingdon, Oxfordshire
RM Education
Salary: £23000 - £25000 per annum + £800 bonus
Posted: 11 days ago
York
Bluefire Consulting
Salary: £18000 - £20000 per annum
Posted: 11 days ago
UK
Brightred Resourcing
Salary: £25,000 - £35,000 per year
Posted: 16 days ago
Birmingham, West Midlands (B7)
Guru Careers
Salary: £27 - 32k
Posted: 19 days ago