The table below looks at the statistics for the Service Desk Engineer role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Engineer in their job title over the 3 months to 20 October 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
20 Oct 2014
Same period 2013 Same period 2012
Service Desk Engineer
Rank 744 821 782
Rank change year-on-year
+77 -39
Permanent jobs requiring a Service Desk Engineer 151 65 98
As % of all permanent IT jobs located in the UK 0.13% 0.060% 0.085%
As % of the Job Titles category 0.14% 0.064% 0.089%
Number of salaries quoted 139 61 97
Average salary £24,000 £25,000 £24,500
Average salary % change year-on-year
-4.00% +2.04%
90% offered a salary of more than £19,000 £18,500 £20,000
10% offered a salary of more than £28,000 £32,500 £32,500
UK excluding London average salary £23,000 £23,250 £23,000
% change year-on-year
-1.07% +1.08%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
107784 102248 109748
As % of all permanent IT jobs located in the UK 94.53% 94.51% 95.28%
Number of salaries quoted 87953 84954 93424
Average salary £45,000 £43,500 £42,500
Average salary % change year-on-year
+3.44% +2.35%
90% offered a salary of more than £26,500 £27,000 £26,500
10% offered a salary of more than £70,000 £67,500 £70,000
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

Service Desk Engineer
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing Service Desk Engineer in the job title within the UK as a proportion of the total demand within the Job Titles category.

Service Desk Engineer Jobs Demand Trend in the UK

Service Desk Engineer
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Engineer within the UK.

Service Desk Engineer Salary Trend in the UK

Service Desk Engineer
Salary Histogram

This chart provides a salary histogram for IT jobs citing Service Desk Engineer over the 3 months to 20 October 2014 within the UK.

Service Desk Engineer Salary Histogram in the UK

Service Desk Engineer
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Desk Engineer within the UK over the 3 months to 20 October 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +78 149 £24,000 -4.00% 13
South East +48 73 £24,000 +9.09% 7
London +41 51 £26,500 - 3
Surrey +36 41 £26,000 +26.82% 4
City of London +27 25 £27,500 +3.77%
Dorking - 24 £27,000 - 1
Brighton - 12 £24,000 -
East Sussex - 12 £24,000 -
West Yorkshire -12 9 £19,000 -25.49%
Leeds -16 9 £19,000 -25.49%
Yorkshire -27 9 £19,000 -25.49% 1
Wakefield - 8 £19,000 -
Bradford - 8 £19,000 -
Dewsbury - 8 £19,000 -
Berkshire +12 7 £26,000 +4.00%
Hampshire -1 6 £19,000 -13.63% 2
West Midlands -18 6 £23,000 -
South West -20 6 £25,000 +8.69% 2
Bristol +5 5 £25,000 +1.01% 2
Birmingham - 5 £23,000 -
Oxfordshire - 5 £26,000 -
Egham - 4 £22,500 - 1
Slough - 4 £26,000 -
East Midlands -2 3 £22,500 -18.18%
Leatherhead - 3 £28,000 -
Abingdon - 3 £26,000 -
Buckinghamshire -10 2 £24,750 -19.51% 1
Milton Keynes -12 2 £24,750 -19.51%
Southampton - 2 £18,500 - 1
Reigate - 2 £28,000 -

Service Desk Engineer
Top 30 Related IT Skills

For the 6 months to 20 October 2014, IT jobs within the UK that cited Service Desk Engineer in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Engineer in their job title.

1 209 (76.00%) Windows
2 149 (54.18%) Active Directory
3 139 (50.55%) Microsoft
4 110 (40.00%) Citrix
5 103 (37.45%) VMware
6 92 (33.45%) ITIL
7 88 (32.00%) MS Excel
8 81 (29.45%) MS Exchange
9 72 (26.18%) SLA
10 70 (25.45%) Windows Server 2008
11 69 (25.09%) Cisco
12 64 (23.27%) MS Office
13 60 (21.82%) Windows 7
14 58 (21.09%) VMware Infrastructure
15 57 (20.73%) Windows Server 2003
16 54 (19.64%) Microsoft Certification
17 52 (18.91%) Windows XP
18 50 (18.18%) Windows Server 2012
19 45 (16.36%) DNS
20 40 (14.55%) Windows 8
21 34 (12.36%) Cisco Certification
21 34 (12.36%) Firewall
22 33 (12.00%) CCNA
23 32 (11.64%) VPN
23 32 (11.64%) Linux
23 32 (11.64%) Internet
24 31 (11.27%) TCP/IP
25 29 (10.55%) MCITP
25 29 (10.55%) Exchange Server 2007
25 29 (10.55%) MCSE

Service Desk Engineer
Top Related IT Skills by Category

For the 6 months to 20 October 2014, IT jobs within the UK that cited Service Desk Engineer in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Engineer in their job title. Up to 20 skills are shown per category.

Application Platforms
1 81 (29.45%) MS Exchange
2 29 (10.55%) Exchange Server 2007
3 22 (8.00%) Exchange Server 2010
4 18 (6.55%) Exchange Server 2003
5 13 (4.73%) SharePoint
6 11 (4.00%) Lync
7 9 (3.27%) Exchange Server 2013
8 7 (2.55%) Blackberry Enterprise Server
9 2 (0.73%) Apache
9 2 (0.73%) Tomcat
10 1 (0.36%) WorkSite
10 1 (0.36%) SharePoint 2010
Applications
1 88 (32.00%) MS Excel
2 64 (23.27%) MS Office
3 5 (1.82%) MS PowerPoint
Business Applications
1 3 (1.09%) Dynamics NAV
2 2 (0.73%) SAP Oil and Gas
3 1 (0.36%) Dynamics CRM
Cloud Services
1 9 (3.27%) Office 365
2 6 (2.18%) Google Apps
3 2 (0.73%) SaaS
4 1 (0.36%) Microsoft Azure
Communications & Networking
1 45 (16.36%) DNS
2 34 (12.36%) Firewall
3 32 (11.64%) VPN
3 32 (11.64%) Internet
4 31 (11.27%) TCP/IP
5 23 (8.36%) DHCP
6 21 (7.64%) SAN
7 18 (6.55%) WAN
8 17 (6.18%) LAN
9 16 (5.82%) IP Telephony
10 14 (5.09%) VLAN
11 8 (2.91%) Cisco ASA
11 8 (2.91%) ADSL
12 7 (2.55%) MPLS
12 7 (2.55%) OSPF
12 7 (2.55%) BGP
13 6 (2.18%) Intranet
14 5 (1.82%) VPLS
15 4 (1.45%) SSL
15 4 (1.45%) VoIP
Database & Business Intelligence
1 6 (2.18%) SQL Server
2 2 (0.73%) Informix
2 2 (0.73%) PostgreSQL
2 2 (0.73%) MySQL
2 2 (0.73%) SQL Server 2012
3 1 (0.36%) SQL Server 2005
3 1 (0.36%) SQL Server 2008
3 1 (0.36%) SQL Server 2000
General
1 22 (8.00%) Finance
2 13 (4.73%) Telecoms
3 9 (3.27%) Banking
4 3 (1.09%) Marketing
4 3 (1.09%) Legal
4 3 (1.09%) Advertising
4 3 (1.09%) Publishing
4 3 (1.09%) Games
5 2 (0.73%) Manufacturing
5 2 (0.73%) Electronics
5 2 (0.73%) Law
5 2 (0.73%) Retail
Libraries, Frameworks & Software Standards
1 4 (1.45%) XML
2 2 (0.73%) X-Windows
2 2 (0.73%) HTML
2 2 (0.73%) COM
2 2 (0.73%) CSS
2 2 (0.73%) SOAP
Miscellaneous
1 26 (9.45%) Thin Client
1 26 (9.45%) Fat Client
2 17 (6.18%) Blackberry
3 13 (4.73%) Analytical Skills
4 8 (2.91%) Management Information System
4 8 (2.91%) Clustering
5 5 (1.82%) User Experience
6 4 (1.45%) Video Conferencing
6 4 (1.45%) PDA
7 3 (1.09%) iPad
8 2 (0.73%) Digital Media
8 2 (0.73%) DTV
9 1 (0.36%) Handset
9 1 (0.36%) CMDB
9 1 (0.36%) E-Learning
9 1 (0.36%) iPhone
Operating Systems
1 209 (76.00%) Windows
2 70 (25.45%) Windows Server 2008
3 60 (21.82%) Windows 7
4 57 (20.73%) Windows Server 2003
5 52 (18.91%) Windows XP
6 50 (18.18%) Windows Server 2012
7 40 (14.55%) Windows 8
8 32 (11.64%) Linux
9 20 (7.27%) Mac OS
10 13 (4.73%) Ubuntu
10 13 (4.73%) Windows Vista
11 9 (3.27%) Mac OS X
12 7 (2.55%) Android
12 7 (2.55%) UNIX
13 4 (1.45%) Solaris
13 4 (1.45%) Apple iOS
Processes & Methodologies
1 92 (33.45%) ITIL
2 25 (9.09%) Incident Management
3 18 (6.55%) Service Management
4 17 (6.18%) Kalman Filter
5 15 (5.45%) E-Commerce
6 14 (5.09%) ITSM
7 13 (4.73%) Service Delivery
8 7 (2.55%) Configuration Management
8 7 (2.55%) Problem Management
9 6 (2.18%) Line Management
9 6 (2.18%) Coaching
9 6 (2.18%) Technical Analysis
9 6 (2.18%) Change Management
10 5 (1.82%) Mentoring
10 5 (1.82%) Workforce Management Optimization
11 4 (1.45%) B2B
12 3 (1.09%) Time Management
13 2 (0.73%) Capacity Planning
13 2 (0.73%) ITIL V3
13 2 (0.73%) Continuous Improvement
Programming Languages
1 22 (8.00%) SQL
2 2 (0.73%) JavaScript
2 2 (0.73%) PHP
Qualifications
1 54 (19.64%) Microsoft Certification
2 34 (12.36%) Cisco Certification
3 33 (12.00%) CCNA
4 29 (10.55%) MCSE
4 29 (10.55%) MCITP
5 27 (9.82%) Degree
6 25 (9.09%) MCP
7 11 (4.00%) MCSA
8 10 (3.64%) Citrix Certification
9 9 (3.27%) ITIL Foundation Certificate
10 7 (2.55%) ITIL Certification
11 6 (2.18%) HND
12 5 (1.82%) CCNP
12 5 (1.82%) HNC
12 5 (1.82%) VMware Certified Professional (VCP)
13 4 (1.45%) MCDST
13 4 (1.45%) Network+ Certification
13 4 (1.45%) CCENT
13 4 (1.45%) Security Cleared
14 3 (1.09%) SC Cleared
Quality Assurance & Compliance
1 72 (26.18%) SLA
System Software
1 149 (54.18%) Active Directory
2 58 (21.09%) VMware Infrastructure
3 28 (10.18%) XenApp
4 21 (7.64%) Terminal Services
5 18 (6.55%) Hyper-V
6 3 (1.09%) XenServer
7 1 (0.36%) XenDesktop
7 1 (0.36%) VMware Server
Systems Management
1 17 (6.18%) Backup Exec
2 11 (4.00%) Norton AntiVirus
3 6 (2.18%) Nagios
4 4 (1.45%) Opsview
4 4 (1.45%) SCCM
5 3 (1.09%) SCOM
6 1 (0.36%) HP Data Protector
6 1 (0.36%) NetBackup
6 1 (0.36%) Tivoli
6 1 (0.36%) Tivoli Storage Manager
Vendors
1 139 (50.55%) Microsoft
2 110 (40.00%) Citrix
3 103 (37.45%) VMware
4 69 (25.09%) Cisco
5 29 (10.55%) Symantec
6 24 (8.73%) HP
7 12 (4.36%) Veeam
8 10 (3.64%) Kaseya
8 10 (3.64%) Avaya
9 8 (2.91%) Google
10 7 (2.55%) Apple
11 6 (2.18%) SolarWinds
11 6 (2.18%) SonicWALL
12 5 (1.82%) Remedy
12 5 (1.82%) Verint
13 4 (1.45%) BT
13 4 (1.45%) Reuters
13 4 (1.45%) Bloomberg
13 4 (1.45%) Juniper
13 4 (1.45%) Red Hat
Egham, Surrey
Global Technology Solutions Ltd
Salary: £20000 - £25000 per annum
Posted: 3 days ago
Guildford, Surrey
ANSON MCCADE
Salary: From £30,000 to £38,000 per annum plus competitive package
Posted: 3 days ago
Dorking, Surrey
Global Technology Solutions Ltd
Salary: £26000 - £30000 per annum + Benefits+Training
Posted: 3 days ago
Winchester, Hampshire
Premier IT
Salary: £18000 - £19000 per annum
Posted: 4 days ago
High Wycombe, Buckinghamshire
Atech Support
Salary: From £25,000 to £35,000 per annum
Posted: 5 days ago
Bristol, Avon
Osborne Clarke
Salary: Competitive
Posted: 5 days ago
Southampton
Hays IT - Uk Posting account
Salary: £18000.00 - £20000.00 per annum + Excellent Benefits
Posted: 10 days ago
London
Hays IT - Uk Posting account
Salary: £35000.00 - £40000.00 per annum
Posted: 13 days ago
Guildford
QA Apprenticeships
Salary: £11,992.24 per year
Posted: 23 days ago