The table below looks at the statistics for the Service Desk Engineer role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Engineer in their job title over the 3 months to 5 February 2016 with a comparison to the same period in the previous 2 years.

Location
3 months to
5 Feb 2016
Same period 2015 Same period 2014
Service Desk Engineer
Rank 843 766 860
Rank change year-on-year
-77 +94
Permanent jobs requiring a Service Desk Engineer 108 176 89
As % of all permanent IT jobs located in the UK 0.11% 0.17% 0.086%
As % of the Job Titles category 0.11% 0.17% 0.090%
Number of salaries quoted 93 159 82
Average salary £23,000 £28,000 £25,250
Average salary % change year-on-year
-17.85% +10.89%
90% offered a salary of more than £18,500 £20,500 £19,500
10% offered a salary of more than £35,000 £35,000 £35,000
UK excluding London average salary £23,000 £22,500 £23,000
% change year-on-year
+2.22% -2.17%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
97552 100837 99178
As % of all permanent IT jobs located in the UK 96.12% 96.44% 96.24%
Number of salaries quoted 81926 83590 79842
Average salary £45,000 £45,000 £45,000
90% offered a salary of more than £27,500 £26,500 £27,000
10% offered a salary of more than £70,000 £70,000 £70,000
UK excluding London average salary £42,000 £40,000 £40,000
% change year-on-year
+5.00% -

Service Desk Engineer
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing Service Desk Engineer in the job title within the UK as a proportion of the total demand within the Job Titles category.

Service Desk Engineer Jobs Demand Trend in the UK

Service Desk Engineer
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Engineer within the UK.

Service Desk Engineer Salary Trend in the UK

Service Desk Engineer
Salary Histogram

This chart provides a salary histogram for IT jobs citing Service Desk Engineer over the 3 months to 5 February 2016 within the UK.

Service Desk Engineer Salary Histogram in the UK

Service Desk Engineer
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Desk Engineer within the UK over the 3 months to 5 February 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -64 101 £24,500 -12.50% 21
London -47 42 £26,000 -11.86% 4
South East -36 34 £24,250 +7.77% 4
South West -5 10 £28,500 +54.05% 4
Hampshire +17 8 £24,000 +15.66% 1
Buckinghamshire -6 8 £23,000 +1.09%
Surrey -31 8 £26,250 +16.66% 1
City of London +56 7 £27,000 -8.47%
North West +6 7 £22,500 -3.22% 3
Bournemouth - 6 £28,500 - 2
Dorset - 6 £28,500 - 2
Woking -7 5 £25,000 +13.63%
West Midlands -13 5 £30,000 +66.66% 3
High Wycombe - 5 £23,000 -
Lancashire +22 4 £22,500 -6.25%
Reading +8 4 £55,000 +83.33%
Berkshire +2 4 £55,000 +96.42%
Oxfordshire -5 4 £23,000 - 1
Blackburn - 4 £22,500 -
Birmingham - 4 £33,750 - 1
Fareham - 3 £32,500 -
Farnborough - 3 £18,500 -
Wiltshire - 3 £18,500 - 1
Corsham - 3 £18,500 -
Kent +11 2 £22,500 -29.68% 1
Tyne and Wear +6 2 £22,500 -25.00%
North East +5 2 £22,500 -25.00%
Newcastle upon Tyne -1 2 £22,500 -25.00%
Milton Keynes -12 2 £19,000 -16.48%
Sittingbourne - 2 £22,500 -

Service Desk Engineer
Top 30 Related IT Skills

For the 6 months to 5 February 2016, IT jobs within the UK that cited Service Desk Engineer in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Engineer in their job title.

1 194 (73.76%) Windows
2 146 (55.51%) Active Directory
3 133 (50.57%) Microsoft
4 111 (42.21%) Windows 7
5 102 (38.78%) MS Excel
6 85 (32.32%) MS Exchange
7 79 (30.04%) MS Office
8 76 (28.90%) VMware
9 69 (26.24%) Citrix
10 58 (22.05%) Windows Server
11 55 (20.91%) VMware Infrastructure
12 54 (20.53%) Firewall
13 53 (20.15%) ITIL
14 49 (18.63%) Windows Server 2012
15 48 (18.25%) Windows Server 2008
16 47 (17.87%) Office 365
16 47 (17.87%) Exchange Server 2010
17 46 (17.49%) SLA
17 46 (17.49%) VPN
18 45 (17.11%) Microsoft Certification
19 44 (16.73%) LAN
20 42 (15.97%) Windows XP
21 38 (14.45%) TCP/IP
22 37 (14.07%) Cisco
22 37 (14.07%) MCSE
22 37 (14.07%) Windows 8
23 35 (13.31%) Windows Server 2003
24 34 (12.93%) Driving Licence
25 33 (12.55%) XenApp
25 33 (12.55%) DHCP

Service Desk Engineer
Top Related IT Skills by Category

For the 6 months to 5 February 2016, IT jobs within the UK that cited Service Desk Engineer in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Engineer in their job title. Up to 20 skills are shown per category.

Application Platforms
1 85 (32.32%) MS Exchange
2 47 (17.87%) Exchange Server 2010
3 29 (11.03%) Exchange Server 2007
3 29 (11.03%) Lync
4 22 (8.37%) Exchange Server 2003
5 15 (5.70%) Blackberry Enterprise Server
6 11 (4.18%) Exchange Server 2013
7 8 (3.04%) SharePoint
8 4 (1.52%) CMS
9 3 (1.14%) SharePoint 2010
10 1 (0.38%) IIS
10 1 (0.38%) Tomcat
10 1 (0.38%) WebLogic
10 1 (0.38%) WebSphere
Applications
1 102 (38.78%) MS Excel
2 79 (30.04%) MS Office
3 3 (1.14%) MS PowerPoint
4 2 (0.76%) MS Visio
Business Applications
1 1 (0.38%) SAP Oil and Gas
Cloud Services
1 47 (17.87%) Office 365
2 9 (3.42%) Microsoft Azure
3 3 (1.14%) Dropbox
Communications & Networking
1 54 (20.53%) Firewall
2 46 (17.49%) VPN
3 44 (16.73%) LAN
4 38 (14.45%) TCP/IP
5 33 (12.55%) DHCP
5 33 (12.55%) DNS
6 27 (10.27%) VLAN
7 25 (9.51%) WAN
8 19 (7.22%) IPsec
9 15 (5.70%) Wireless
10 10 (3.80%) SAN
11 7 (2.66%) Wi-Fi
12 6 (2.28%) IP Telephony
12 6 (2.28%) MPLS
12 6 (2.28%) VoIP
13 5 (1.90%) BGP
13 5 (1.90%) Cisco ASA
13 5 (1.90%) FTP
14 4 (1.52%) Cisco IOS
14 4 (1.52%) SSL
Database & Business Intelligence
1 2 (0.76%) MySQL
1 2 (0.76%) SQL Server
2 1 (0.38%) SQL Server 2000
2 1 (0.38%) SQL Server 2005
Development Applications
1 1 (0.38%) JIRA
General
1 20 (7.60%) Finance
2 11 (4.18%) Telecoms
3 9 (3.42%) Legal
4 8 (3.04%) Law
5 6 (2.28%) Banking
6 3 (1.14%) Japanese Language
7 2 (0.76%) French Language
7 2 (0.76%) Games
7 2 (0.76%) German Language
7 2 (0.76%) Investment Banking
7 2 (0.76%) Marketing
7 2 (0.76%) Retail
8 1 (0.38%) Electronics
8 1 (0.38%) Local Government
8 1 (0.38%) Manufacturing
Libraries, Frameworks & Software Standards
1 1 (0.38%) COM
Miscellaneous
1 34 (12.93%) Driving Licence
2 22 (8.37%) Blackberry
2 22 (8.37%) Data Centre
3 17 (6.46%) Analytical Skills
4 12 (4.56%) Mathematics
5 8 (3.04%) CMDB
5 8 (3.04%) Handset
6 6 (2.28%) iPhone
7 5 (1.90%) Hedge funds
7 5 (1.90%) iPad
7 5 (1.90%) Management Information System
8 3 (1.14%) Fat Client
8 3 (1.14%) Thin Client
8 3 (1.14%) Video Conferencing
9 2 (0.76%) Replication
10 1 (0.38%) AS400
10 1 (0.38%) Foreign Exchange (FX)
10 1 (0.38%) Informatics
10 1 (0.38%) iSeries
10 1 (0.38%) NHS
Operating Systems
1 194 (73.76%) Windows
2 111 (42.21%) Windows 7
3 58 (22.05%) Windows Server
4 49 (18.63%) Windows Server 2012
5 48 (18.25%) Windows Server 2008
6 42 (15.97%) Windows XP
7 37 (14.07%) Windows 8
8 35 (13.31%) Windows Server 2003
9 24 (9.13%) Mac OS
10 17 (6.46%) Linux
11 11 (4.18%) Mac OS X
12 9 (3.42%) Android
13 6 (2.28%) Apple iOS
13 6 (2.28%) Windows 2000 Server
13 6 (2.28%) Windows Vista
14 4 (1.52%) Solaris
15 3 (1.14%) Debian
15 3 (1.14%) Windows 10
16 2 (0.76%) Ubuntu
16 2 (0.76%) Unix
Processes & Methodologies
1 53 (20.15%) ITIL
2 20 (7.60%) Incident Management
2 20 (7.60%) Service Management
3 19 (7.22%) Migration
4 12 (4.56%) CRM
5 10 (3.80%) ITSM
6 9 (3.42%) Configuration Management
6 9 (3.42%) Service Delivery
7 8 (3.04%) Agile Software Development
8 7 (2.66%) Change Management
9 6 (2.28%) ITIL V3
9 6 (2.28%) Mentoring
9 6 (2.28%) Ticket Management
10 5 (1.90%) Root Cause Analysis
11 4 (1.52%) eTOM
11 4 (1.52%) Server Building
11 4 (1.52%) Time Management
12 3 (1.14%) Data Protection
12 3 (1.14%) Problem Management
12 3 (1.14%) Release Management
Programming Languages
1 14 (5.32%) C
2 8 (3.04%) PowerShell
2 8 (3.04%) SQL
3 2 (0.76%) Perl
3 2 (0.76%) Python
4 1 (0.38%) Java
Qualifications
1 45 (17.11%) Microsoft Certification
2 37 (14.07%) MCSE
3 32 (12.17%) MCSA
4 28 (10.65%) Cisco Certification
5 25 (9.51%) CCNA
6 21 (7.98%) MCITP
7 16 (6.08%) MCTS
8 12 (4.56%) MCP
8 12 (4.56%) Security Cleared
9 10 (3.80%) CCNP
9 10 (3.80%) SC Cleared
10 9 (3.42%) A+ Certification
11 7 (2.66%) VMware Certified Professional (VCP)
12 5 (1.90%) MCDST
12 5 (1.90%) Network+ Certification
13 4 (1.52%) Degree
13 4 (1.52%) ITIL Certification
14 3 (1.14%) CCA
14 3 (1.14%) Citrix Certification
14 3 (1.14%) NCDA
Quality Assurance & Compliance
1 46 (17.49%) SLA
System Software
1 146 (55.51%) Active Directory
2 55 (20.91%) VMware Infrastructure
3 33 (12.55%) XenApp
4 26 (9.89%) Hyper-V
5 16 (6.08%) XenDesktop
6 12 (4.56%) VMware Workstation
7 8 (3.04%) Terminal Services
7 8 (3.04%) VMware ESX
8 3 (1.14%) Postfix
8 3 (1.14%) vSphere
9 2 (0.76%) VMware ESXi
10 1 (0.38%) Firmware
10 1 (0.38%) Terminal Server
Systems Management
1 7 (2.66%) Nagios
1 7 (2.66%) Opsview
1 7 (2.66%) ZABBIX
2 5 (1.90%) SCCM
3 3 (1.14%) DameWare
4 1 (0.38%) Backup Exec
4 1 (0.38%) Norton AntiVirus
Vendors
1 133 (50.57%) Microsoft
2 76 (28.90%) VMware
3 69 (26.24%) Citrix
4 37 (14.07%) Cisco
5 24 (9.13%) Apple
6 14 (5.32%) HP
6 14 (5.32%) SonicWALL
7 13 (4.94%) Avaya
8 10 (3.80%) SolarWinds
9 9 (3.42%) Juniper
9 9 (3.42%) Veeam
10 8 (3.04%) Dell
11 7 (2.66%) ServiceNow
12 6 (2.28%) F5
12 6 (2.28%) Red Hat
13 5 (1.90%) Wyse
14 4 (1.52%) CheckPoint
15 3 (1.14%) NetApp
15 3 (1.14%) NetScout
15 3 (1.14%) Remedy
Macclesfield, Cheshire
Senitor Associates
Salary: £23000 - £28000 per annum
Posted: 2 days ago
Dewsbury, West Yorkshire
Senitor Associates
Salary: £20000 per annum
Posted: 3 days ago
London
Global Technology Solutions Ltd
Salary: £18000 - £21000 per annum
Posted: 3 days ago
Bournemouth, Dorset
Lorien Resourcing
Salary: £22000 - £23619 per annum
Posted: 3 days ago
Surrey
Coal IT Services
Salary: From £22,000 to £27,000 per annum + Shift Allowance + Benefits
Posted: 3 days ago
Chippenham, Wiltshire
Global Technology Solutions Ltd
Salary: £22000 - £23000 per annum + Benefits
Posted: 4 days ago
Redruth, Cornwall
Global Technology Solutions Ltd
Salary: £17000 per annum
Posted: 4 days ago
London
Recruitment Revolution Limited
Salary: £23,000 to £28,000
Posted: 4 days ago
Liverpool, Merseyside
Senitor Associates
Salary: £18000 - £21000 per annum + Benefits
Posted: 5 days ago
St. Helens, Merseyside
Senitor Associates
Salary: £17000 - £21000 per annum + Benefits
Posted: 5 days ago
Birmingham, West Midlands (County)
Robert Walters
Salary: £25000 - £35000 per annum
Posted: 5 days ago
Oxfordshire
Haybrook IT Resourcing Ltd
Salary: Competitive Salary + Career Progression + Benefits
Posted: 6 days ago
Leeds, West Yorkshire
AWD Recruitment
Salary: £18,000 - £25,000 + Benefits
Posted: 6 days ago
Bournemouth, Dorset
Arts University Bournemouth
Salary: £ 23,619 per annum
Posted: 9 days ago
Borehamwood, Hertfordshire
AWD online
Salary: £20,000 - £25,000 + Benefits + Training
Posted: 12 days ago
Worcester
Recruitment Genius Ltd
Salary: £15000 - £25000 per annum
Posted: 17 days ago
Stoke on Trent
Hays Specialist Recruitment Ltd
Salary: £20000.00 - £25000.00 per annum
Posted: 18 days ago
Feltham
aap3
Salary: £17000 - £20000 per annum + benefits
Posted: 24 days ago
Folkestone, Kent
AWD online
Salary: £17,000 - £22,000 + Benefits
Posted: 25 days ago