The table below looks at the statistics for the Service Desk Engineer role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Engineer in their job title over the 3 months to 2 October 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
2 Oct 2014
Same period 2013 Same period 2012
Service Desk Engineer
Rank 749 807 800
Rank change year-on-year
+58 -7
Permanent jobs requiring a Service Desk Engineer 148 60 103
As % of all permanent IT jobs located in the UK 0.13% 0.057% 0.090%
As % of the Job Titles category 0.14% 0.060% 0.094%
Number of salaries quoted 137 57 102
Average salary £24,000 £24,500 £24,500
Average salary % change year-on-year
-2.04% -
90% offered a salary of more than £19,000 £18,300 £20,000
10% offered a salary of more than £28,000 £32,500 £32,000
UK excluding London average salary £23,000 £22,500 £22,750
% change year-on-year
+2.22% -1.09%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
107743 99984 109245
As % of all permanent IT jobs located in the UK 94.52% 94.34% 95.22%
Number of salaries quoted 87440 83008 92915
Average salary £45,000 £43,500 £42,500
Average salary % change year-on-year
+3.44% +2.35%
90% offered a salary of more than £26,500 £26,750 £26,500
10% offered a salary of more than £70,000 £67,500 £70,000
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

Service Desk Engineer
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing Service Desk Engineer in the job title within the UK as a proportion of the total demand within the Job Titles category.

Service Desk Engineer Jobs Demand Trend in the UK

Service Desk Engineer
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Engineer within the UK.

Service Desk Engineer Salary Trend in the UK

Service Desk Engineer
Salary Histogram

This chart provides a salary histogram for IT jobs citing Service Desk Engineer over the 3 months to 2 October 2014 within the UK.

Service Desk Engineer Salary Histogram in the UK

Service Desk Engineer
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Desk Engineer within the UK over the 3 months to 2 October 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +85 146 £24,000 -4.00% 13
South East +40 67 £24,000 +9.09% 7
London +19 54 £26,000 +4.00% 5
Surrey +4 32 £26,000 +26.82% 4
City of London +23 24 £26,750 +0.94% 3
Dorking - 22 £26,500 - 1
Brighton - 13 £24,000 -
East Sussex - 13 £24,000 -
Berkshire +6 8 £25,500 -15.00%
Leeds -23 8 £19,000 -25.49%
West Yorkshire -27 8 £19,000 -25.49%
Yorkshire -37 8 £19,000 -25.49% 1
Hampshire -2 7 £19,250 -12.50% 1
South West -8 7 £25,000 -
Dewsbury - 7 £19,000 -
Wakefield - 7 £19,000 -
Bradford - 7 £19,000 -
Bristol -1 5 £25,000 -9.09%
West Midlands -15 5 £23,000 +27.77%
Slough - 5 £25,500 -
Birmingham - 4 £23,000 -
Oxfordshire - 4 £26,000 -
Abingdon - 3 £26,000 -
Buckinghamshire -6 2 £24,750 -23.84% 2
East of England -10 2 £26,250 -7.89%
Milton Keynes -13 2 £24,750 -23.84% 1
Southampton - 2 £18,500 - 1
Egham - 2 £22,500 - 1
Greenford - 2 £19,500 -
Hounslow - 2 £27,500 -

Service Desk Engineer
Top 30 Related IT Skills

For the 6 months to 2 October 2014, IT jobs within the UK that cited Service Desk Engineer in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Engineer in their job title.

1 200 (73.80%) Windows
2 145 (53.51%) Active Directory
3 134 (49.45%) Microsoft
4 107 (39.48%) Citrix
5 101 (37.27%) VMware
6 89 (32.84%) ITIL
7 87 (32.10%) MS Excel
8 73 (26.94%) MS Exchange
9 68 (25.09%) Cisco
10 66 (24.35%) SLA
11 64 (23.62%) MS Office
12 60 (22.14%) Windows Server 2008
13 57 (21.03%) Microsoft Certification
14 54 (19.93%) Windows 7
15 53 (19.56%) Windows Server 2003
16 52 (19.19%) VMware Infrastructure
17 49 (18.08%) Windows Server 2012
18 47 (17.34%) Windows XP
19 43 (15.87%) DNS
20 36 (13.28%) Cisco Certification
21 35 (12.92%) CCNA
21 35 (12.92%) VPN
21 35 (12.92%) Windows 8
22 34 (12.55%) Firewall
23 32 (11.81%) Linux
24 31 (11.44%) MCSE
25 29 (10.70%) Internet
25 29 (10.70%) MCITP
26 28 (10.33%) TCP/IP
27 27 (9.96%) Degree

Service Desk Engineer
Top Related IT Skills by Category

For the 6 months to 2 October 2014, IT jobs within the UK that cited Service Desk Engineer in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Engineer in their job title. Up to 20 skills are shown per category.

Application Platforms
1 73 (26.94%) MS Exchange
2 26 (9.59%) Exchange Server 2007
3 23 (8.49%) Exchange Server 2010
4 15 (5.54%) Exchange Server 2003
5 12 (4.43%) SharePoint
5 12 (4.43%) Lync
6 9 (3.32%) Exchange Server 2013
7 8 (2.95%) Blackberry Enterprise Server
8 2 (0.74%) Apache
8 2 (0.74%) Tomcat
9 1 (0.37%) CMS
9 1 (0.37%) WorkSite
9 1 (0.37%) SharePoint 2010
Applications
1 87 (32.10%) MS Excel
2 64 (23.62%) MS Office
3 5 (1.85%) MS PowerPoint
Business Applications
1 3 (1.11%) Dynamics NAV
2 2 (0.74%) SAP Oil and Gas
3 1 (0.37%) Dynamics CRM
Cloud Services
1 7 (2.58%) Office 365
2 6 (2.21%) Google Apps
3 2 (0.74%) SaaS
4 1 (0.37%) Cloud Computing
4 1 (0.37%) Microsoft Azure
Communications & Networking
1 43 (15.87%) DNS
2 35 (12.92%) VPN
3 34 (12.55%) Firewall
4 29 (10.70%) Internet
5 28 (10.33%) TCP/IP
6 21 (7.75%) DHCP
7 20 (7.38%) LAN
8 18 (6.64%) WAN
9 17 (6.27%) SAN
9 17 (6.27%) VLAN
10 14 (5.17%) IP Telephony
11 9 (3.32%) Cisco ASA
12 7 (2.58%) ADSL
13 6 (2.21%) MPLS
13 6 (2.21%) OSPF
13 6 (2.21%) BGP
14 5 (1.85%) VoIP
14 5 (1.85%) Intranet
15 4 (1.48%) VPLS
15 4 (1.48%) FTP
Database & Business Intelligence
1 6 (2.21%) SQL Server
2 2 (0.74%) Informix
2 2 (0.74%) PostgreSQL
2 2 (0.74%) MySQL
2 2 (0.74%) SQL Server 2012
3 1 (0.37%) SQL Server 2005
3 1 (0.37%) SQL Server 2008
3 1 (0.37%) SQL Server 2000
General
1 20 (7.38%) Finance
2 15 (5.54%) Telecoms
3 6 (2.21%) Banking
4 3 (1.11%) Marketing
4 3 (1.11%) Advertising
4 3 (1.11%) Publishing
4 3 (1.11%) Games
5 2 (0.74%) Legal
5 2 (0.74%) Manufacturing
5 2 (0.74%) Electronics
5 2 (0.74%) Retail
6 1 (0.37%) Law
Libraries, Frameworks & Software Standards
1 4 (1.48%) XML
2 2 (0.74%) X-Windows
2 2 (0.74%) HTML
2 2 (0.74%) COM
2 2 (0.74%) CSS
2 2 (0.74%) SOAP
Miscellaneous
1 21 (7.75%) Thin Client
1 21 (7.75%) Fat Client
2 15 (5.54%) Blackberry
3 12 (4.43%) Analytical Skills
4 8 (2.95%) Management Information System
4 8 (2.95%) Clustering
5 5 (1.85%) User Experience
5 5 (1.85%) Video Conferencing
6 4 (1.48%) PDA
7 3 (1.11%) iPad
8 2 (0.74%) Digital Media
8 2 (0.74%) DTV
9 1 (0.37%) Handset
9 1 (0.37%) CMDB
9 1 (0.37%) E-Learning
9 1 (0.37%) iPhone
Operating Systems
1 200 (73.80%) Windows
2 60 (22.14%) Windows Server 2008
3 54 (19.93%) Windows 7
4 53 (19.56%) Windows Server 2003
5 49 (18.08%) Windows Server 2012
6 47 (17.34%) Windows XP
7 35 (12.92%) Windows 8
8 32 (11.81%) Linux
9 21 (7.75%) Mac OS
10 13 (4.80%) Ubuntu
11 9 (3.32%) Windows Vista
12 8 (2.95%) Mac OS X
13 7 (2.58%) Android
13 7 (2.58%) UNIX
14 4 (1.48%) Solaris
14 4 (1.48%) Apple iOS
Processes & Methodologies
1 89 (32.84%) ITIL
2 25 (9.23%) Incident Management
3 17 (6.27%) E-Commerce
4 16 (5.90%) Service Management
5 14 (5.17%) Kalman Filter
6 13 (4.80%) Service Delivery
7 12 (4.43%) ITSM
8 7 (2.58%) Problem Management
9 6 (2.21%) Technical Analysis
9 6 (2.21%) Change Management
9 6 (2.21%) Configuration Management
9 6 (2.21%) Coaching
10 5 (1.85%) Line Management
10 5 (1.85%) Workforce Management Optimization
11 4 (1.48%) Mentoring
11 4 (1.48%) B2B
12 3 (1.11%) Network Monitoring
12 3 (1.11%) Time Management
12 3 (1.11%) ITIL V3
13 2 (0.74%) Continuous Improvement
Programming Languages
1 22 (8.12%) SQL
2 2 (0.74%) JavaScript
2 2 (0.74%) PHP
3 1 (0.37%) C
Qualifications
1 57 (21.03%) Microsoft Certification
2 36 (13.28%) Cisco Certification
3 35 (12.92%) CCNA
4 31 (11.44%) MCSE
5 29 (10.70%) MCITP
6 27 (9.96%) Degree
7 22 (8.12%) MCP
8 13 (4.80%) MCSA
9 10 (3.69%) ITIL Foundation Certificate
10 9 (3.32%) Citrix Certification
11 8 (2.95%) Network+ Certification
12 7 (2.58%) ITIL Certification
13 6 (2.21%) HND
13 6 (2.21%) CCNP
14 5 (1.85%) HNC
14 5 (1.85%) VMware Certified Professional (VCP)
14 5 (1.85%) Security Cleared
14 5 (1.85%) CCENT
15 4 (1.48%) SC Cleared
15 4 (1.48%) MCDST
Quality Assurance & Compliance
1 66 (24.35%) SLA
System Software
1 145 (53.51%) Active Directory
2 52 (19.19%) VMware Infrastructure
3 24 (8.86%) XenApp
4 17 (6.27%) Terminal Services
5 16 (5.90%) Hyper-V
6 3 (1.11%) XenServer
7 1 (0.37%) XenDesktop
7 1 (0.37%) VMware Server
7 1 (0.37%) Firmware
Systems Management
1 13 (4.80%) Backup Exec
2 9 (3.32%) Norton AntiVirus
3 6 (2.21%) Nagios
4 4 (1.48%) Opsview
4 4 (1.48%) SCCM
5 3 (1.11%) SCOM
5 3 (1.11%) HP Data Protector
5 3 (1.11%) Tivoli
5 3 (1.11%) Tivoli Storage Manager
6 1 (0.37%) NetBackup
Vendors
1 134 (49.45%) Microsoft
2 107 (39.48%) Citrix
3 101 (37.27%) VMware
4 68 (25.09%) Cisco
5 25 (9.23%) HP
5 25 (9.23%) Symantec
6 10 (3.69%) Veeam
7 9 (3.32%) Avaya
8 8 (2.95%) Kaseya
8 8 (2.95%) Google
9 7 (2.58%) SolarWinds
10 6 (2.21%) Juniper
10 6 (2.21%) Apple
11 5 (1.85%) Verint
11 5 (1.85%) Remedy
12 4 (1.48%) BT
12 4 (1.48%) SonicWALL
12 4 (1.48%) Red Hat
13 3 (1.11%) Reuters
13 3 (1.11%) Bloomberg
City, London
Joseph Harry Ltd
Salary: £24000 - £32000 per annum + + 10% Pension + Bonus
Posted: Yesterday
Weybridge, Surrey
FT Select
Salary: From £21,000 to £22,000 per annum plus benefits
Posted: Yesterday
Milton Keynes, Buckinghamshire
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Salary: From £25,000 to £28,000 per annum + Great Benefits
Posted: Yesterday
City, London
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Egham, Surrey
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