The first table below looks at the demand for the Service Desk Engineer role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Engineer in their job title over the 3 months to 29 July 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles currently tracked.

Location
3 months to
29 Jul 2014
Same period 2013 Same period 2012
Service Desk Engineer
Rank 780 793 826
Rank change year-on-year
+13 +33
Permanent jobs requiring a Service Desk Engineer 127 76 78
As % of all permanent IT jobs located in the UK 0.11% 0.070% 0.066%
As % of the Job Titles category 0.12% 0.074% 0.070%
Number of salaries quoted 122 72 75
Average salary £23,500 £25,000 £24,000
Average salary % change year-on-year
-6.00% +4.16%
90% offered a salary of more than £21,000 £18,000 £19,500
10% offered a salary of more than £31,500 £31,900 £28,000
UK excluding London average salary £23,000 £22,500 £22,500
% change year-on-year
+2.22% -
Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
110361 102490 112133
As % of all permanent IT jobs located in the UK 94.41% 94.27% 95.11%
Number of salaries quoted 90061 84895 96093
Average salary £45,000 £42,500 £42,500
Average salary % change year-on-year
+5.88% -
90% offered a salary of more than £26,500 £26,500 £27,500
10% offered a salary of more than £70,000 £70,000 £67,500
UK excluding London average salary £40,000 £38,500 £38,500
% change year-on-year
+3.89% -

Service Desk Engineer
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing Service Desk Engineer in the job title within the UK as a proportion of the total demand within the Job Titles category.

Service Desk Engineer Jobs Demand Trend in the UK

Service Desk Engineer
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Engineer within the UK.

Service Desk Engineer Salary Trend in the UK

Service Desk Engineer
Salary Histogram

This chart provides a salary histogram for IT jobs citing Service Desk Engineer over the 3 months to 29 July 2014 within the UK.

Service Desk Engineer Salary Histogram in the UK

Service Desk Engineer
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Desk Engineer within the UK over the 3 months to 29 July 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England 0 112 £25,000 - 13
London -1 54 £26,750 -6.14% 1
South East +18 39 £23,500 +6.81% 3
Surrey -5 16 £25,250 +26.25%
Hampshire +17 15 £22,500 -
City of London +1 11 £22,000 -12.00% 1
South West -5 9 £23,000 -14.81% 1
Dorking -6 5 £26,000 -7.14%
Scotland -7 5 £23,000 -12.38% 1
Glasgow -10 5 £23,000 -12.38%
Hounslow - 5 £27,500 -
Fareham - 5 £23,500 -
North West +1 4 £29,750 +29.34%
East of England 0 4 £27,500 -3.50% 2
South Wales -5 4 £22,500 -10.00% 1
Wales -8 4 £22,500 -10.00% 1
Leatherhead -18 4 £26,500 -18.46%
Cardiff - 4 £22,500 - 1
Wiltshire - 4 £21,750 -
Bristol -1 3 £25,000 -7.40%
Egham - 3 £21,000 -
Southampton - 3 £22,500 -
West Sussex - 3 £26,500 -
Berkshire +2 2 £26,000 -5.45% 2
Cambridgeshire +2 2 £23,000 -19.29% 1
Woking -3 2 £45,000 +125.00%
West Yorkshire -41 2 - - 2
Leeds -44 2 - - 1
Yorkshire -47 2 - - 3
East Sussex - 2 £24,000 -

Service Desk Engineer
Top 30 Related IT Skills

For the 6 months to 29 July 2014, IT jobs within the UK that cited Service Desk Engineer in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Engineer in their job title.

1 163 (68.78%) Windows
2 136 (57.38%) Active Directory
3 107 (45.15%) Microsoft
4 84 (35.44%) Citrix
5 81 (34.18%) ITIL
5 81 (34.18%) VMware
6 60 (25.32%) MS Excel
6 60 (25.32%) MS Exchange
7 59 (24.89%) Microsoft Certification
7 59 (24.89%) MS Office
7 59 (24.89%) Windows Server 2008
8 54 (22.78%) Windows 7
9 50 (21.10%) Windows Server 2003
10 45 (18.99%) SLA
10 45 (18.99%) Cisco
11 44 (18.57%) Windows Server 2012
12 43 (18.14%) VMware Infrastructure
13 40 (16.88%) VPN
13 40 (16.88%) DNS
14 39 (16.46%) Windows XP
15 30 (12.66%) TCP/IP
16 29 (12.24%) Incident Management
17 28 (11.81%) Linux
18 27 (11.39%) Cisco Certification
18 27 (11.39%) CCNA
18 27 (11.39%) HP
19 26 (10.97%) DHCP
19 26 (10.97%) MCSE
19 26 (10.97%) MCP
20 25 (10.55%) Firewall

Service Desk Engineer
Top Related IT Skills by Category

For the 6 months to 29 July 2014, IT jobs within the UK that cited Service Desk Engineer in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Engineer in their job title. Up to 20 skills are shown per category.

Application Platforms
1 60 (25.32%) MS Exchange
2 25 (10.55%) Exchange Server 2007
3 22 (9.28%) Exchange Server 2010
4 15 (6.33%) Lync
5 14 (5.91%) Exchange Server 2003
6 11 (4.64%) Blackberry Enterprise Server
7 7 (2.95%) Apache
7 7 (2.95%) Exchange Server 2013
8 5 (2.11%) SharePoint
9 4 (1.69%) Tomcat
10 3 (1.27%) IBM Notes
10 3 (1.27%) CMS
11 2 (0.84%) SharePoint 2010
12 1 (0.42%) WorkSite
Applications
1 60 (25.32%) MS Excel
2 59 (24.89%) MS Office
3 2 (0.84%) MS PowerPoint
Business Applications
1 3 (1.27%) Dynamics NAV
2 1 (0.42%) Dynamics CRM
Cloud Services
1 6 (2.53%) Google Apps
2 5 (2.11%) Office 365
3 2 (0.84%) SaaS
4 1 (0.42%) Cloud Computing
Communications & Networking
1 40 (16.88%) VPN
1 40 (16.88%) DNS
2 30 (12.66%) TCP/IP
3 26 (10.97%) DHCP
4 25 (10.55%) Firewall
5 23 (9.70%) LAN
6 22 (9.28%) VLAN
7 13 (5.49%) WAN
8 12 (5.06%) Internet
9 10 (4.22%) VoIP
10 7 (2.95%) PBX
11 6 (2.53%) FTP
11 6 (2.53%) Wireless
11 6 (2.53%) IP Telephony
12 5 (2.11%) Intranet
13 4 (1.69%) IPsec
13 4 (1.69%) Broadband
13 4 (1.69%) ISDN
14 3 (1.27%) Unified Communications
15 2 (0.84%) Network Security
Database & Business Intelligence
1 7 (2.95%) SQL Server
2 2 (0.84%) Informix
2 2 (0.84%) PostgreSQL
2 2 (0.84%) MySQL
2 2 (0.84%) SQL Server 2012
3 1 (0.42%) SQL Server 2005
3 1 (0.42%) SQL Server 2008
3 1 (0.42%) SQL Server 2000
Development Applications
1 1 (0.42%) JIRA
General
1 13 (5.49%) Finance
2 12 (5.06%) Telecoms
3 4 (1.69%) Games
4 3 (1.27%) Legal
5 2 (0.84%) Retail
5 2 (0.84%) Publishing
6 1 (0.42%) Marketing
6 1 (0.42%) Advertising
6 1 (0.42%) Law
Libraries, Frameworks & Software Standards
1 9 (3.80%) XML
2 2 (0.84%) HTML
2 2 (0.84%) COM
2 2 (0.84%) CSS
2 2 (0.84%) SOAP
Miscellaneous
1 13 (5.49%) Blackberry
2 9 (3.80%) Management Information System
3 5 (2.11%) PDA
3 5 (2.11%) iPad
4 4 (1.69%) Fat Client
4 4 (1.69%) Video Conferencing
4 4 (1.69%) Mathematics
4 4 (1.69%) Thin Client
5 3 (1.27%) Smartphone
5 3 (1.27%) CMDB
6 2 (0.84%) iPhone
6 2 (0.84%) Digital Media
7 1 (0.42%) E-Learning
7 1 (0.42%) EPoS
7 1 (0.42%) Firmware
Operating Systems
1 163 (68.78%) Windows
2 59 (24.89%) Windows Server 2008
3 54 (22.78%) Windows 7
4 50 (21.10%) Windows Server 2003
5 44 (18.57%) Windows Server 2012
6 39 (16.46%) Windows XP
7 28 (11.81%) Linux
8 23 (9.70%) Windows 8
9 12 (5.06%) Mac OS
10 8 (3.38%) Android
11 7 (2.95%) Apple iOS
11 7 (2.95%) UNIX
12 6 (2.53%) Solaris
12 6 (2.53%) Mac OS X
13 3 (1.27%) Windows Vista
14 2 (0.84%) Ubuntu
14 2 (0.84%) Windows 2000
15 1 (0.42%) Windows Mobile
15 1 (0.42%) Windows 2000 Server
Processes & Methodologies
1 81 (34.18%) ITIL
2 29 (12.24%) Incident Management
3 19 (8.02%) Service Delivery
3 19 (8.02%) E-Commerce
4 15 (6.33%) Service Management
5 11 (4.64%) Problem Management
6 10 (4.22%) Change Management
7 8 (3.38%) Migration
8 6 (2.53%) ITSM
8 6 (2.53%) CRM
8 6 (2.53%) Technical Analysis
9 5 (2.11%) Configuration Management
9 5 (2.11%) Workforce Management Optimization
10 4 (1.69%) B2B
11 3 (1.27%) Continuous Improvement
11 3 (1.27%) Investment Management
11 3 (1.27%) eTOM
12 2 (0.84%) ITIL V3
12 2 (0.84%) Root Cause Analysis
12 2 (0.84%) Network Monitoring
Programming Languages
1 19 (8.02%) SQL
2 5 (2.11%) C
3 4 (1.69%) PHP
4 2 (0.84%) JavaScript
5 1 (0.42%) PowerShell
Qualifications
1 59 (24.89%) Microsoft Certification
2 27 (11.39%) CCNA
2 27 (11.39%) Cisco Certification
3 26 (10.97%) MCP
3 26 (10.97%) MCSE
4 25 (10.55%) MCITP
5 19 (8.02%) Degree
6 15 (6.33%) MCSA
7 9 (3.80%) Network+ Certification
8 8 (3.38%) ITIL Certification
9 7 (2.95%) ITIL Foundation Certificate
10 6 (2.53%) CCENT
10 6 (2.53%) CCNP
11 5 (2.11%) HNC
11 5 (2.11%) HND
11 5 (2.11%) Citrix Certification
11 5 (2.11%) VMware Certified Professional (VCP)
12 4 (1.69%) MCDST
13 3 (1.27%) Security Cleared
13 3 (1.27%) CCA
Quality Assurance & Compliance
1 45 (18.99%) SLA
System Software
1 136 (57.38%) Active Directory
2 43 (18.14%) VMware Infrastructure
3 16 (6.75%) XenApp
4 11 (4.64%) Terminal Services
5 7 (2.95%) Hyper-V
6 6 (2.53%) Terminal Server
7 5 (2.11%) XenDesktop
8 1 (0.42%) VMware Workstation
8 1 (0.42%) VMware Server
8 1 (0.42%) XenServer
Systems Management
1 8 (3.38%) SCCM
2 6 (2.53%) Opsview
2 6 (2.53%) Nagios
3 3 (1.27%) Tivoli
3 3 (1.27%) Tivoli Storage Manager
3 3 (1.27%) HP Data Protector
4 1 (0.42%) SCOM
4 1 (0.42%) NetBackup
Vendors
1 107 (45.15%) Microsoft
2 84 (35.44%) Citrix
3 81 (34.18%) VMware
4 45 (18.99%) Cisco
5 27 (11.39%) HP
6 13 (5.49%) Avaya
7 12 (5.06%) Symantec
8 10 (4.22%) Google
9 9 (3.80%) LANDesk
10 8 (3.38%) Red Hat
11 7 (2.95%) SolarWinds
12 6 (2.53%) BT
12 6 (2.53%) Remedy
12 6 (2.53%) Dell
13 5 (2.11%) Verint
14 4 (1.69%) Aruba
14 4 (1.69%) Alcatel-Lucent
15 3 (1.27%) Lotus
15 3 (1.27%) Intel
15 3 (1.27%) Juniper
City, London
Roc Search
Salary: £25000 - £28000 per annum + Training & Benefits
Posted: 8 hours ago
Cornwall
Roc Search
Salary: £17000 - £20000 per annum
Posted: 11 hours ago
Birmingham, West Midlands (County)
Experis Ltd
Salary: £20000.00 - £26000.00 per annum + Pension & Health
Posted: Yesterday
Cambridge, Cambridgeshire
Edgar Cowen
Salary: £25000 - £35000 per annum + Awesome+Prospects
Posted: 4 days ago
Milton Keynes, Buckinghamshire
Focus IT Recruitment
Salary: From £30,000 to £38,000 per annum + Excellent Company Benefits
Posted: 5 days ago
Leeds, West Yorkshire
Lorien Resourcing
Posted: 5 days ago
Cardiff
CPS Group
Salary: £20000 - £25000 per annum + Shift Allowance & Excellent Benefits
Posted: 7 days ago
Slough
CPS Group
Salary: £25000 - £28000 per annum + benefits.
Posted: 13 days ago
Kilmarnock
Recruitment Genius
Salary: £15000 per annum
Posted: 13 days ago
Watford
Nigel Frank International Limited - Newcastle
Salary: £28000 - £32000 per annum + X-Train to Microsoft Dynamics CRM!
Posted: 14 days ago
Slough
Hays IT - Uk Posting account
Salary: £23000.00 - £28000.00 per annum + Benefits
Posted: 15 days ago
Halifax
Nigel Frank International Limited - Newcastle
Salary: £23000 - £26000 per annum + Pension, Bonus and Healthcare
Posted: 21 days ago
Yorkshire and the Humber
Nigel Frank International Limited - Newcastle
Salary: £23000 - £26000 per annum + Bonus, Healthcare, Car Allowance
Posted: 22 days ago