The table below looks at the statistics for the Service Desk Engineer role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Engineer in their job title over the 3 months to 24 December 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
24 Dec 2014
Same period 2013 Same period 2012
Service Desk Engineer
Rank 764 794 816
Rank change year-on-year
+30 +22
Permanent jobs requiring a Service Desk Engineer 116 85 78
As % of all permanent IT jobs located in the UK 0.10% 0.079% 0.068%
As % of the Job Titles category 0.11% 0.083% 0.072%
Number of salaries quoted 109 79 75
Average salary £24,250 £25,000 £24,000
Average salary % change year-on-year
-3.00% +4.16%
90% offered a salary of more than £19,000 £20,000 £20,250
10% offered a salary of more than £32,500 £35,000 £35,000
UK excluding London average salary £22,500 £25,000 £23,500
% change year-on-year
-10.00% +6.38%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
104608 102056 108531
As % of all permanent IT jobs located in the UK 94.68% 94.69% 95.26%
Number of salaries quoted 87149 82785 93534
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £26,500 £26,750 £26,500
10% offered a salary of more than £70,000 £65,000 £70,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Service Desk Engineer
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing Service Desk Engineer in the job title within the UK as a proportion of the total demand within the Job Titles category.

Service Desk Engineer Jobs Demand Trend in the UK

Service Desk Engineer
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Engineer within the UK.

Service Desk Engineer Salary Trend in the UK

Service Desk Engineer
Salary Histogram

This chart provides a salary histogram for IT jobs citing Service Desk Engineer over the 3 months to 24 December 2014 within the UK.

Service Desk Engineer Salary Histogram in the UK

Service Desk Engineer
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Desk Engineer within the UK over the 3 months to 24 December 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +33 115 £24,250 -6.73% 10
London +7 49 £27,500 -5.17% 4
South East +12 45 £22,500 - 3
Surrey +22 30 £22,500 +9.75% 2
City of London +15 10 £28,000 -3.44%
Dorking - 9 £28,000 -
South West -11 8 £23,250 -7.00%
North West -8 7 £23,250 -24.39% 1
Egham - 6 £22,500 -
Cheshire +5 5 £22,500 -
Warrington - 5 £22,500 -
Canary Wharf +25 3 £25,000 -28.57%
Berkshire +5 3 £30,000 +20.00%
Buckinghamshire +3 3 £23,875 -17.67% 1
Reading +1 3 £30,000 +20.00%
Milton Keynes 0 3 £23,875 -17.67% 1
Guildford - 3 £32,500 - 1
Plymouth - 3 £14,500 -
Barnet - 3 £33,000 -
Devon - 3 £14,500 -
West Midlands - 3 £18,000 - 1
West Yorkshire +1 2 £19,000 -25.49%
West Sussex -3 2 £19,000 -14.60%
Lancashire -4 2 £24,000 -38.46%
Leeds -4 2 £19,000 -25.49%
Kent -6 2 £32,000 +45.45%
Yorkshire -17 2 £19,000 -25.49%
Hampshire -19 2 £18,500 +8.82%
Cornwall - 2 £24,000 -
Reigate - 2 £28,000 -

Service Desk Engineer
Top 30 Related IT Skills

For the 6 months to 24 December 2014, IT jobs within the UK that cited Service Desk Engineer in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Engineer in their job title.

1 221 (84.03%) Windows
2 155 (58.94%) Active Directory
3 140 (53.23%) Microsoft
4 99 (37.64%) Citrix
5 98 (37.26%) ITIL
6 94 (35.74%) MS Excel
7 93 (35.36%) VMware
8 88 (33.46%) MS Exchange
9 85 (32.32%) MS Office
10 83 (31.56%) Windows Server 2008
11 75 (28.52%) Windows 7
12 65 (24.71%) SLA
13 59 (22.43%) Windows XP
14 58 (22.05%) Cisco
14 58 (22.05%) VMware Infrastructure
15 56 (21.29%) Windows Server 2003
16 50 (19.01%) Windows 8
17 48 (18.25%) DNS
18 47 (17.87%) Windows Server 2012
19 44 (16.73%) Firewall
20 42 (15.97%) Microsoft Certification
21 39 (14.83%) Internet
21 39 (14.83%) Exchange Server 2007
22 36 (13.69%) Symantec
22 36 (13.69%) XenApp
23 32 (12.17%) WAN
23 32 (12.17%) HP
23 32 (12.17%) Blackberry
24 30 (11.41%) Thin Client
24 30 (11.41%) Fat Client

Service Desk Engineer
Top Related IT Skills by Category

For the 6 months to 24 December 2014, IT jobs within the UK that cited Service Desk Engineer in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Engineer in their job title. Up to 20 skills are shown per category.

Application Platforms
1 88 (33.46%) MS Exchange
2 39 (14.83%) Exchange Server 2007
3 28 (10.65%) Exchange Server 2010
4 22 (8.37%) Exchange Server 2003
5 15 (5.70%) SharePoint
6 12 (4.56%) Exchange Server 2013
7 11 (4.18%) Blackberry Enterprise Server
8 9 (3.42%) Lync
9 6 (2.28%) IBM Notes
10 2 (0.76%) SharePoint 2010
11 1 (0.38%) IIS
11 1 (0.38%) SAS
Applications
1 94 (35.74%) MS Excel
2 85 (32.32%) MS Office
3 6 (2.28%) MS PowerPoint
4 1 (0.38%) MS Visio
Business Applications
1 2 (0.76%) SAP Oil and Gas
1 2 (0.76%) Dynamics CRM
2 1 (0.38%) Dynamics AX
2 1 (0.38%) Dynamics NAV
Cloud Services
1 13 (4.94%) Office 365
2 9 (3.42%) Google Apps
3 1 (0.38%) Microsoft Azure
Communications & Networking
1 48 (18.25%) DNS
2 44 (16.73%) Firewall
3 39 (14.83%) Internet
4 32 (12.17%) WAN
5 29 (11.03%) DHCP
6 27 (10.27%) SAN
7 25 (9.51%) VPN
8 24 (9.13%) LAN
9 18 (6.84%) TCP/IP
10 14 (5.32%) IP Telephony
11 9 (3.42%) MPLS
11 9 (3.42%) OSPF
11 9 (3.42%) BGP
12 8 (3.04%) Wireless
12 8 (3.04%) ADSL
12 8 (3.04%) Cisco ASA
13 7 (2.66%) SSL
14 5 (1.90%) VLAN
14 5 (1.90%) VPLS
15 4 (1.52%) IPv4
Database & Business Intelligence
1 6 (2.28%) SQL Server
2 2 (0.76%) SQL Server 2000
3 1 (0.38%) SQL Server 2012
Development Applications
1 2 (0.76%) Visual Studio
General
1 24 (9.13%) Finance
2 15 (5.70%) Telecoms
3 10 (3.80%) Banking
4 6 (2.28%) Publishing
5 5 (1.90%) Law
6 4 (1.52%) Games
6 4 (1.52%) Marketing
7 3 (1.14%) Advertising
7 3 (1.14%) Retail
7 3 (1.14%) Legal
8 2 (0.76%) Manufacturing
8 2 (0.76%) Electronics
Libraries, Frameworks & Software Standards
1 2 (0.76%) X-Windows
2 1 (0.38%) COM
Miscellaneous
1 32 (12.17%) Blackberry
2 30 (11.41%) Thin Client
2 30 (11.41%) Fat Client
3 16 (6.08%) Analytical Skills
4 8 (3.04%) Clustering
5 5 (1.90%) User Experience
6 4 (1.52%) iPad
6 4 (1.52%) CMDB
7 3 (1.14%) Video Conferencing
8 2 (0.76%) Hedge funds
8 2 (0.76%) Graphic Design
8 2 (0.76%) Handset
8 2 (0.76%) DTV
9 1 (0.38%) Management Information System
9 1 (0.38%) E-Learning
9 1 (0.38%) SecurID
9 1 (0.38%) Digital Media
9 1 (0.38%) iPhone
Operating Systems
1 221 (84.03%) Windows
2 83 (31.56%) Windows Server 2008
3 75 (28.52%) Windows 7
4 59 (22.43%) Windows XP
5 56 (21.29%) Windows Server 2003
6 50 (19.01%) Windows 8
7 47 (17.87%) Windows Server 2012
8 26 (9.89%) Linux
9 20 (7.60%) Mac OS
10 16 (6.08%) Windows Vista
11 15 (5.70%) Mac OS X
12 13 (4.94%) Ubuntu
13 3 (1.14%) Android
14 1 (0.38%) UNIX
Processes & Methodologies
1 98 (37.26%) ITIL
2 29 (11.03%) Service Management
2 29 (11.03%) Incident Management
3 20 (7.60%) Kalman Filter
4 16 (6.08%) Service Delivery
4 16 (6.08%) ITSM
5 9 (3.42%) CRM
6 7 (2.66%) Asset Management
7 6 (2.28%) Configuration Management
8 5 (1.90%) Project Management
8 5 (1.90%) B2B
8 5 (1.90%) PRINCE2
8 5 (1.90%) Line Management
8 5 (1.90%) ITIL V3
9 4 (1.52%) Mobile Device Management
9 4 (1.52%) E-Commerce
10 3 (1.14%) Time Management
11 2 (0.76%) Root Cause Analysis
11 2 (0.76%) Service Desk Management
11 2 (0.76%) Business Intelligence
Programming Languages
1 18 (6.84%) SQL
2 2 (0.76%) PowerShell
Qualifications
1 42 (15.97%) Microsoft Certification
2 29 (11.03%) Cisco Certification
3 28 (10.65%) MCSE
3 28 (10.65%) CCNA
4 23 (8.75%) Degree
5 19 (7.22%) MCITP
6 15 (5.70%) MCSA
7 14 (5.32%) MCP
8 10 (3.80%) Citrix Certification
8 10 (3.80%) ITIL Foundation Certificate
9 7 (2.66%) ITIL Certification
10 5 (1.90%) Security Cleared
11 4 (1.52%) SC Cleared
11 4 (1.52%) VMware Certified Professional (VCP)
12 3 (1.14%) HND
13 2 (0.76%) HNC
13 2 (0.76%) CCNP
13 2 (0.76%) Network+ Certification
14 1 (0.38%) A+ Certification
14 1 (0.38%) MCDST
Quality Assurance & Compliance
1 65 (24.71%) SLA
System Software
1 155 (58.94%) Active Directory
2 58 (22.05%) VMware Infrastructure
3 36 (13.69%) XenApp
4 26 (9.89%) Hyper-V
5 21 (7.98%) Terminal Services
6 6 (2.28%) XenServer
6 6 (2.28%) XenDesktop
7 2 (0.76%) vSphere
Systems Management
1 23 (8.75%) Backup Exec
2 14 (5.32%) Norton AntiVirus
3 10 (3.80%) SCCM
4 5 (1.90%) SCOM
5 2 (0.76%) Nagios
6 1 (0.38%) NetBackup
Vendors
1 140 (53.23%) Microsoft
2 99 (37.64%) Citrix
3 93 (35.36%) VMware
4 58 (22.05%) Cisco
5 36 (13.69%) Symantec
6 32 (12.17%) HP
7 16 (6.08%) Dell
8 15 (5.70%) Apple
8 15 (5.70%) Veeam
9 13 (4.94%) Kaseya
10 9 (3.42%) Google
10 9 (3.42%) SonicWALL
11 6 (2.28%) NetApp
11 6 (2.28%) Lotus
12 5 (1.90%) Avaya
13 4 (1.52%) Fidessa
13 4 (1.52%) Remedy
13 4 (1.52%) Reuters
13 4 (1.52%) Bloomberg
13 4 (1.52%) BT
Surrey
Coal IT Services
Salary: From £20,000 to £23,000 per annum plus 30% benefits package (excellent
Posted: 17 hours ago
Guildford, Surrey
Lorien Resourcing
Salary: £25000 - £35000 per annum
Posted: 19 hours ago
Milton Keynes, Buckinghamshire
Focus IT Recruitment
Salary: From £30,000 to £38,000 per annum £30,000 - £38,000 + Certification Tr
Posted: Yesterday
Wigan, Lancashire
Uniting Ambition
Salary: £18k - 20k per year
Posted: Yesterday
London
Information Technology Services
Salary: £26k - 31k per year + Great benefits
Posted: 2 days ago
Croydon, Surrey
FT Select
Salary: From £22,000 to £24,000 per annum plus benefits
Posted: 5 days ago
South East London
Focus IT Recruitment
Salary: From £20,000 to £25,000 per annum
Posted: 5 days ago
Telford, Shropshire
ReThink Recruitment
Salary: £16000 - £20000.00 per annum + Bonus + Training
Posted: 5 days ago
London, London, United Kingdom
XIST4 IT LIMITED
Salary: £30-35,000 + 10% Bonus + Pension
Posted: 9 days ago