The table below looks at the statistics for the Service Desk Engineer role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Engineer in their job title over the 3 months to 22 September 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
22 Sep 2014
Same period 2013 Same period 2012
Service Desk Engineer
Rank 746 817 790
Rank change year-on-year
+71 -27
Permanent jobs requiring a Service Desk Engineer 149 60 100
As % of all permanent IT jobs located in the UK 0.13% 0.056% 0.085%
As % of the Job Titles category 0.14% 0.060% 0.089%
Number of salaries quoted 139 57 97
Average salary £24,000 £24,250 £24,000
Average salary % change year-on-year
-1.03% +1.04%
90% offered a salary of more than £19,200 £17,250 £18,600
10% offered a salary of more than £28,000 £32,500 £30,000
UK excluding London average salary £23,500 £22,500 £23,000
% change year-on-year
+4.44% -2.17%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
107850 100706 111819
As % of all permanent IT jobs located in the UK 94.45% 94.25% 95.16%
Number of salaries quoted 87304 83723 95384
Average salary £45,000 £43,000 £42,500
Average salary % change year-on-year
+4.65% +1.17%
90% offered a salary of more than £26,500 £26,500 £26,500
10% offered a salary of more than £70,000 £67,500 £70,000
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

Service Desk Engineer
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing Service Desk Engineer in the job title within the UK as a proportion of the total demand within the Job Titles category.

Service Desk Engineer Jobs Demand Trend in the UK

Service Desk Engineer
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Engineer within the UK.

Service Desk Engineer Salary Trend in the UK

Service Desk Engineer
Salary Histogram

This chart provides a salary histogram for IT jobs citing Service Desk Engineer over the 3 months to 22 September 2014 within the UK.

Service Desk Engineer Salary Histogram in the UK

Service Desk Engineer
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Desk Engineer within the UK over the 3 months to 22 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +103 147 £24,000 -4.00% 17
South East +34 66 £24,000 +9.09% 9
London +32 55 £26,000 +4.00% 7
Surrey +14 31 £25,750 +28.75% 4
City of London +17 25 £26,500 - 3
Dorking - 21 £26,500 - 1
Brighton - 13 £24,000 -
East Sussex - 13 £24,000 -
Hampshire -1 9 £21,000 -4.54% 2
South West -24 8 £25,000 -
Berkshire +4 7 £25,500 -11.30% 1
West Yorkshire - 7 £19,000 -
Yorkshire - 7 £19,000 -
Leeds - 7 £19,000 -
Wakefield - 6 £19,000 -
Bradford - 6 £19,000 -
Dewsbury - 6 £19,000 -
Bristol -9 5 £25,000 -9.09%
West Midlands -8 4 £23,000 +27.77% 1
Slough - 4 £25,500 - 1
East of England 0 3 £30,000 +5.26%
Oxfordshire - 3 £26,000 -
Abingdon - 3 £26,000 -
Birmingham - 3 £23,000 - 1
Fareham - 3 £23,500 -
Buckinghamshire 0 2 £24,750 -23.84% 2
Hertfordshire -9 2 £30,750 +7.89%
Milton Keynes -13 2 £24,750 -23.84%
Greenford - 2 £19,500 -
Hounslow - 2 £27,500 -

Service Desk Engineer
Top 30 Related IT Skills

For the 6 months to 22 September 2014, IT jobs within the UK that cited Service Desk Engineer in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Engineer in their job title.

1 204 (73.91%) Windows
2 154 (55.80%) Active Directory
3 133 (48.19%) Microsoft
4 111 (40.22%) Citrix
5 105 (38.04%) VMware
6 90 (32.61%) ITIL
7 82 (29.71%) MS Excel
8 72 (26.09%) MS Exchange
9 67 (24.28%) Cisco
10 66 (23.91%) MS Office
11 64 (23.19%) SLA
12 60 (21.74%) Microsoft Certification
12 60 (21.74%) Windows Server 2008
13 54 (19.57%) Windows Server 2003
13 54 (19.57%) VMware Infrastructure
14 52 (18.84%) Windows Server 2012
15 51 (18.48%) Windows 7
16 49 (17.75%) Windows XP
17 45 (16.30%) DNS
18 38 (13.77%) VPN
19 36 (13.04%) Windows 8
20 34 (12.32%) Cisco Certification
20 34 (12.32%) Firewall
21 33 (11.96%) CCNA
22 32 (11.59%) Linux
22 32 (11.59%) MCSE
23 31 (11.23%) MCITP
24 27 (9.78%) TCP/IP
24 27 (9.78%) Incident Management
24 27 (9.78%) Degree

Service Desk Engineer
Top Related IT Skills by Category

For the 6 months to 22 September 2014, IT jobs within the UK that cited Service Desk Engineer in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Engineer in their job title. Up to 20 skills are shown per category.

Application Platforms
1 72 (26.09%) MS Exchange
2 26 (9.42%) Exchange Server 2007
3 24 (8.70%) Exchange Server 2010
4 15 (5.43%) Exchange Server 2003
5 11 (3.99%) Lync
6 10 (3.62%) Blackberry Enterprise Server
6 10 (3.62%) SharePoint
7 9 (3.26%) Exchange Server 2013
8 2 (0.72%) CMS
8 2 (0.72%) Apache
8 2 (0.72%) Tomcat
9 1 (0.36%) SharePoint 2010
9 1 (0.36%) WorkSite
Applications
1 82 (29.71%) MS Excel
2 66 (23.91%) MS Office
3 4 (1.45%) MS PowerPoint
Business Applications
1 3 (1.09%) Dynamics NAV
2 2 (0.72%) SAP Oil and Gas
3 1 (0.36%) Dynamics CRM
Cloud Services
1 9 (3.26%) Google Apps
2 5 (1.81%) Office 365
3 2 (0.72%) SaaS
4 1 (0.36%) Cloud Computing
4 1 (0.36%) Microsoft Azure
Communications & Networking
1 45 (16.30%) DNS
2 38 (13.77%) VPN
3 34 (12.32%) Firewall
4 27 (9.78%) TCP/IP
5 25 (9.06%) Internet
6 22 (7.97%) DHCP
7 20 (7.25%) LAN
8 19 (6.88%) VLAN
9 16 (5.80%) SAN
9 16 (5.80%) WAN
10 13 (4.71%) IP Telephony
11 9 (3.26%) Cisco ASA
12 6 (2.17%) ADSL
13 5 (1.81%) VoIP
13 5 (1.81%) MPLS
13 5 (1.81%) OSPF
13 5 (1.81%) BGP
13 5 (1.81%) Intranet
14 4 (1.45%) Wireless
14 4 (1.45%) FTP
Database & Business Intelligence
1 6 (2.17%) SQL Server
2 2 (0.72%) SQL Server 2012
2 2 (0.72%) PostgreSQL
2 2 (0.72%) Informix
2 2 (0.72%) MySQL
3 1 (0.36%) SQL Server 2000
3 1 (0.36%) SQL Server 2008
3 1 (0.36%) SQL Server 2005
Development Applications
1 1 (0.36%) JIRA
General
1 19 (6.88%) Finance
2 13 (4.71%) Telecoms
3 5 (1.81%) Banking
4 3 (1.09%) Games
4 3 (1.09%) Advertising
4 3 (1.09%) Publishing
4 3 (1.09%) Marketing
4 3 (1.09%) Retail
5 2 (0.72%) Electronics
5 2 (0.72%) Legal
5 2 (0.72%) Manufacturing
6 1 (0.36%) Law
Libraries, Frameworks & Software Standards
1 4 (1.45%) XML
2 2 (0.72%) X-Windows
2 2 (0.72%) HTML
2 2 (0.72%) COM
2 2 (0.72%) CSS
2 2 (0.72%) SOAP
Miscellaneous
1 19 (6.88%) Fat Client
1 19 (6.88%) Thin Client
2 16 (5.80%) Blackberry
3 12 (4.35%) Analytical Skills
4 9 (3.26%) Management Information System
5 8 (2.90%) Clustering
6 6 (2.17%) User Experience
7 5 (1.81%) Video Conferencing
7 5 (1.81%) PDA
8 4 (1.45%) iPad
9 2 (0.72%) Smartphone
9 2 (0.72%) Digital Media
9 2 (0.72%) DTV
10 1 (0.36%) Handset
10 1 (0.36%) EPoS
10 1 (0.36%) Firmware
10 1 (0.36%) iPhone
10 1 (0.36%) CMDB
10 1 (0.36%) E-Learning
Operating Systems
1 204 (73.91%) Windows
2 60 (21.74%) Windows Server 2008
3 54 (19.57%) Windows Server 2003
4 52 (18.84%) Windows Server 2012
5 51 (18.48%) Windows 7
6 49 (17.75%) Windows XP
7 36 (13.04%) Windows 8
8 32 (11.59%) Linux
9 24 (8.70%) Mac OS
10 13 (4.71%) Ubuntu
11 9 (3.26%) Mac OS X
11 9 (3.26%) Windows Vista
12 7 (2.54%) UNIX
12 7 (2.54%) Android
13 4 (1.45%) Apple iOS
13 4 (1.45%) Solaris
14 2 (0.72%) Windows 2000
Processes & Methodologies
1 90 (32.61%) ITIL
2 27 (9.78%) Incident Management
3 18 (6.52%) E-Commerce
4 17 (6.16%) Service Delivery
5 13 (4.71%) Kalman Filter
5 13 (4.71%) Service Management
6 10 (3.62%) ITSM
7 7 (2.54%) Change Management
7 7 (2.54%) Problem Management
8 6 (2.17%) Technical Analysis
8 6 (2.17%) Coaching
8 6 (2.17%) Configuration Management
9 5 (1.81%) Workforce Management Optimization
10 4 (1.45%) Line Management
10 4 (1.45%) Mentoring
10 4 (1.45%) B2B
11 3 (1.09%) CRM
11 3 (1.09%) Migration
11 3 (1.09%) ITIL V3
11 3 (1.09%) Continuous Improvement
Programming Languages
1 22 (7.97%) SQL
2 2 (0.72%) JavaScript
2 2 (0.72%) PHP
3 1 (0.36%) C
Qualifications
1 60 (21.74%) Microsoft Certification
2 34 (12.32%) Cisco Certification
3 33 (11.96%) CCNA
4 32 (11.59%) MCSE
5 31 (11.23%) MCITP
6 27 (9.78%) Degree
7 25 (9.06%) MCP
8 13 (4.71%) MCSA
9 9 (3.26%) ITIL Foundation Certificate
10 8 (2.90%) Network+ Certification
10 8 (2.90%) Citrix Certification
11 7 (2.54%) ITIL Certification
12 6 (2.17%) HND
12 6 (2.17%) CCNP
13 5 (1.81%) HNC
13 5 (1.81%) Security Cleared
13 5 (1.81%) CCENT
13 5 (1.81%) VMware Certified Professional (VCP)
14 4 (1.45%) MCDST
14 4 (1.45%) SC Cleared
Quality Assurance & Compliance
1 64 (23.19%) SLA
System Software
1 154 (55.80%) Active Directory
2 54 (19.57%) VMware Infrastructure
3 24 (8.70%) XenApp
4 17 (6.16%) Terminal Services
5 15 (5.43%) Hyper-V
6 3 (1.09%) XenServer
7 2 (0.72%) Terminal Server
8 1 (0.36%) XenDesktop
8 1 (0.36%) VMware Server
Systems Management
1 11 (3.99%) Backup Exec
2 8 (2.90%) Norton AntiVirus
3 6 (2.17%) Nagios
4 4 (1.45%) Opsview
5 3 (1.09%) Tivoli
5 3 (1.09%) Tivoli Storage Manager
5 3 (1.09%) HP Data Protector
5 3 (1.09%) SCCM
5 3 (1.09%) SCOM
6 1 (0.36%) NetBackup
Vendors
1 133 (48.19%) Microsoft
2 111 (40.22%) Citrix
3 105 (38.04%) VMware
4 67 (24.28%) Cisco
5 25 (9.06%) HP
6 23 (8.33%) Symantec
7 11 (3.99%) Google
8 9 (3.26%) Avaya
8 9 (3.26%) Veeam
9 7 (2.54%) SolarWinds
9 7 (2.54%) Kaseya
10 6 (2.17%) Juniper
11 5 (1.81%) Remedy
11 5 (1.81%) Verint
12 4 (1.45%) Apple
12 4 (1.45%) Red Hat
13 3 (1.09%) Fidessa
13 3 (1.09%) Dell
13 3 (1.09%) BT
13 3 (1.09%) Reuters
City, London
Joseph Harry Ltd
Salary: £24000 - £32000 per annum + + 10% Pension + Bonus
Posted: 6 hours ago
Dorking, Surrey
Global Technology Solutions Ltd
Salary: £26000 - £30000 per annum + Benefits+Training
Posted: 8 hours ago
Egham, Surrey
Global Technology Solutions Ltd
Salary: £20000 - £25000 per annum
Posted: 9 hours ago
City, London
Harrington Starr
Salary: £45000 per annum
Posted: 3 days ago
Enfield
Sovereign Business Resources
Salary: £16400 - £20000 per annum + shift pay
Posted: 3 days ago
Kilmarnock
Recruitment Genius
Salary: £18000 per annum
Posted: 3 days ago
Birmingham, West Midlands (County)
Experis Ltd
Salary: £20000.00 - £26000.00 per annum + Pension & Health
Posted: 4 days ago
Caerphilly, Mid Glamorgan
FT Select
Salary: From £23,000 to £28,000 per annum plus benefits
Posted: 4 days ago
Portsmouth, Hampshire
Steria
Salary: Up to £21,000 per annum £21k + on call allowance
Posted: 4 days ago
Portsmouth, Hampshire
ComputAppoint
Salary: £18000 - £21000 per annum + Benefits
Posted: 5 days ago
City, London
I.T. Skillfinder
Salary: £27000 - £32000 per annum + Bonus, Pension, Subsidised Gym etc
Posted: 5 days ago
Surrey
Coal IT Services
Salary: From £20,000 to £23,000 per annum plus 30% benefits package (excellent
Posted: 6 days ago
High Wycombe, Buckinghamshire
Atech Support
Salary: From £25,000 to £35,000 per annum
Posted: 11 days ago
London
Capita - ITIN
Salary: £20000.00 - £22000.00 per annum
Posted: 12 days ago
London, United Kingdom
MBA IT
Salary: Competitive
Posted: 24 days ago
Guildford
Recruitment Genius
Salary: £18000 - £22000 per annum
Posted: 25 days ago
Slough, Berkshire
Yoh Company
Salary: £30000 - £35000 per annum
Posted: 25 days ago