The table below looks at the statistics for the Service Desk Engineer role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Engineer in their job title over the 3 months to 20 April 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
20 Apr 2015
Same period 2014 Same period 2013
Service Desk Engineer
Rank 749 815 793
Rank change year-on-year
+66 -22
Permanent jobs requiring a Service Desk Engineer 159 114 90
As % of all permanent IT jobs located in the UK 0.14% 0.094% 0.081%
As % of the Job Titles category 0.15% 0.100% 0.085%
Number of salaries quoted 123 104 82
Average salary £25,000 £26,000 £25,000
Average salary % change year-on-year
-3.84% +4.00%
90% offered a salary of more than £19,150 £21,500 £19,550
10% offered a salary of more than £35,000 £34,400 £34,250
UK excluding London average salary £22,500 £24,000 £24,000
% change year-on-year
-6.25% -

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
105077 114312 105347
As % of all permanent IT jobs located in the UK 94.63% 94.60% 94.73%
Number of salaries quoted 85966 92614 87650
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £26,896 £27,000 £26,500
10% offered a salary of more than £70,000 £67,500 £70,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Service Desk Engineer
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing Service Desk Engineer in the job title within the UK as a proportion of the total demand within the Job Titles category.

Service Desk Engineer Jobs Demand Trend in the UK

Service Desk Engineer
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Engineer within the UK.

Service Desk Engineer Salary Trend in the UK

Service Desk Engineer
Salary Histogram

This chart provides a salary histogram for IT jobs citing Service Desk Engineer over the 3 months to 20 April 2015 within the UK.

Service Desk Engineer Salary Histogram in the UK

Service Desk Engineer
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Desk Engineer within the UK over the 3 months to 20 April 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +73 152 £25,000 -5.66% 11
London +57 89 £28,000 +1.81% 6
South East +41 50 £22,500 -6.25% 1
Surrey +18 21 £27,000 +12.50%
Oxfordshire - 18 £19,000 -
Egham +9 10 £28,000 -13.84%
Abingdon - 10 - -
City of London +22 8 £31,000 +14.81% 1
East Midlands +22 7 £22,000 +15.78%
Uxbridge - 6 £23,000 -
Woking +11 5 £22,500 -6.25%
Berkshire -3 5 £20,750 -23.14%
Nottingham - 5 £22,000 -
Nottinghamshire - 5 £22,000 -
Canary Wharf - 5 £35,000 -
Wimbledon - 5 - -
Buckinghamshire +5 3 £22,000 -1.12%
West Midlands - 3 £22,500 - 2
East of England +36 2 £19,000 -30.90% 1
Reading +1 2 £19,000 -
Slough - 2 £22,500 -
Oxford - 2 £27,000 -
County Antrim - 2 £21,000 -
Belfast - 2 £21,000 -
Edinburgh - 2 £24,500 -
Northern Ireland - 2 £21,000 -
Scotland - 2 £24,500 -
Northamptonshire - 2 £23,500 -
Weybridge +13 1 - -
West Sussex +10 1 £19,000 -29.62%

Service Desk Engineer
Top 30 Related IT Skills

For the 6 months to 20 April 2015, IT jobs within the UK that cited Service Desk Engineer in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Engineer in their job title.

1 234 (85.71%) Windows
2 178 (65.20%) Active Directory
3 161 (58.97%) Microsoft
4 124 (45.42%) Windows 7
5 113 (41.39%) MS Excel
6 111 (40.66%) MS Office
7 108 (39.56%) ITIL
8 88 (32.23%) Windows Server 2008
9 87 (31.87%) MS Exchange
10 77 (28.21%) Citrix
11 65 (23.81%) SLA
12 53 (19.41%) Blackberry
13 52 (19.05%) Windows XP
13 52 (19.05%) Windows 8
14 51 (18.68%) VMware
15 50 (18.32%) DNS
16 48 (17.58%) Exchange Server 2007
17 46 (16.85%) Windows Server 2003
18 40 (14.65%) Firewall
19 39 (14.29%) TCP/IP
20 38 (13.92%) Finance
21 37 (13.55%) Microsoft Certification
22 36 (13.19%) WAN
22 36 (13.19%) Service Management
23 34 (12.45%) HP
23 34 (12.45%) VMware Infrastructure
24 33 (12.09%) DHCP
25 32 (11.72%) Exchange Server 2010
26 31 (11.36%) Internet
27 29 (10.62%) LAN

Service Desk Engineer
Top Related IT Skills by Category

For the 6 months to 20 April 2015, IT jobs within the UK that cited Service Desk Engineer in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Engineer in their job title. Up to 20 skills are shown per category.

Application Platforms
1 87 (31.87%) MS Exchange
2 48 (17.58%) Exchange Server 2007
3 32 (11.72%) Exchange Server 2010
4 26 (9.52%) SharePoint
5 21 (7.69%) Blackberry Enterprise Server
6 17 (6.23%) Exchange Server 2003
7 12 (4.40%) IBM Notes
8 5 (1.83%) Exchange Server 2013
8 5 (1.83%) Lync
9 4 (1.47%) Apache
9 4 (1.47%) Tomcat
10 2 (0.73%) Office Communications Server
10 2 (0.73%) SharePoint 2010
11 1 (0.37%) IIS
11 1 (0.37%) SAS
Applications
1 113 (41.39%) MS Excel
2 111 (40.66%) MS Office
3 12 (4.40%) MS PowerPoint
4 1 (0.37%) MS Visio
Business Applications
1 2 (0.73%) assyst
2 1 (0.37%) Dynamics CRM
2 1 (0.37%) Dynamics AX
Cloud Services
1 9 (3.30%) Google Apps
2 8 (2.93%) Office 365
3 4 (1.47%) Google Drive
4 2 (0.73%) Amazon AWS
5 1 (0.37%) Mimecast
Communications & Networking
1 50 (18.32%) DNS
2 40 (14.65%) Firewall
3 39 (14.29%) TCP/IP
4 36 (13.19%) WAN
5 33 (12.09%) DHCP
6 31 (11.36%) Internet
7 29 (10.62%) LAN
8 26 (9.52%) VPN
9 19 (6.96%) VoIP
10 13 (4.76%) Wireless
11 11 (4.03%) SSL
12 10 (3.66%) SAN
13 8 (2.93%) Broadband
14 7 (2.56%) FTP
15 6 (2.20%) IP Telephony
16 5 (1.83%) Unified Communications
17 4 (1.47%) MPLS
17 4 (1.47%) OSPF
17 4 (1.47%) BGP
17 4 (1.47%) IPv4
Database & Business Intelligence
1 9 (3.30%) SQL Server
2 6 (2.20%) Informix
2 6 (2.20%) MySQL
2 6 (2.20%) PostgreSQL
3 2 (0.73%) SQL Server 2000
Development Applications
1 7 (2.56%) Visual Studio
General
1 38 (13.92%) Finance
2 17 (6.23%) Banking
3 12 (4.40%) Games
4 11 (4.03%) Telecoms
5 9 (3.30%) Publishing
5 9 (3.30%) Law
6 8 (2.93%) Marketing
7 7 (2.56%) Legal
8 4 (1.47%) Retail
9 2 (0.73%) Financial Institution
9 2 (0.73%) Back Office
10 1 (0.37%) Advertising
10 1 (0.37%) Local Government
10 1 (0.37%) French Language
10 1 (0.37%) German Language
10 1 (0.37%) Spanish Language
Libraries, Frameworks & Software Standards
1 4 (1.47%) XML
2 2 (0.73%) Web Services
3 1 (0.37%) COM
Miscellaneous
1 53 (19.41%) Blackberry
2 29 (10.62%) Analytical Skills
3 22 (8.06%) iPad
4 17 (6.23%) Video Conferencing
5 15 (5.49%) Thin Client
5 15 (5.49%) Fat Client
6 13 (4.76%) iPhone
7 7 (2.56%) Hedge funds
7 7 (2.56%) Social Network
8 6 (2.20%) CMDB
9 5 (1.83%) PDA
10 4 (1.47%) Replication
10 4 (1.47%) Enterprise Software
10 4 (1.47%) User Experience
11 2 (0.73%) Graphic Design
11 2 (0.73%) Life Science
12 1 (0.37%) New Media
12 1 (0.37%) Mathematics
12 1 (0.37%) Physics
12 1 (0.37%) Statistics
Operating Systems
1 234 (85.71%) Windows
2 124 (45.42%) Windows 7
3 88 (32.23%) Windows Server 2008
4 52 (19.05%) Windows XP
4 52 (19.05%) Windows 8
5 46 (16.85%) Windows Server 2003
6 27 (9.89%) Linux
7 26 (9.52%) Windows Server 2012
8 18 (6.59%) Mac OS X
9 15 (5.49%) Windows Vista
10 13 (4.76%) Android
11 11 (4.03%) Apple iOS
12 10 (3.66%) Solaris
13 3 (1.10%) Red Hat Enterprise Linux
14 1 (0.37%) Mac OS
Processes & Methodologies
1 108 (39.56%) ITIL
2 36 (13.19%) Service Management
3 27 (9.89%) Incident Management
4 17 (6.23%) Service Delivery
5 15 (5.49%) ITSM
6 14 (5.13%) Kalman Filter
7 11 (4.03%) Configuration Management
8 10 (3.66%) Project Management
8 10 (3.66%) CRM
8 10 (3.66%) B2B
8 10 (3.66%) ITIL V3
9 7 (2.56%) Mobile Device Management
10 6 (2.20%) Project Planning
10 6 (2.20%) Disaster Recovery
10 6 (2.20%) PRINCE2
11 5 (1.83%) Asset Management
11 5 (1.83%) Digital Marketing
12 4 (1.47%) Time Management
12 4 (1.47%) Problem Management
12 4 (1.47%) Root Cause Analysis
Programming Languages
1 24 (8.79%) SQL
2 7 (2.56%) PowerShell
3 4 (1.47%) PHP
4 1 (0.37%) C
Qualifications
1 37 (13.55%) Microsoft Certification
2 28 (10.26%) MCSE
3 26 (9.52%) MCP
4 25 (9.16%) MCSA
5 24 (8.79%) Degree
6 22 (8.06%) CCNA
6 22 (8.06%) Cisco Certification
7 18 (6.59%) MCITP
8 14 (5.13%) ITIL Certification
9 10 (3.66%) A+ Certification
10 3 (1.10%) MCTS
10 3 (1.10%) VMware Certified Professional (VCP)
10 3 (1.10%) HND
10 3 (1.10%) SC Cleared
10 3 (1.10%) Security Cleared
11 2 (0.73%) ITIL Foundation Certificate
11 2 (0.73%) CCNP
11 2 (0.73%) Citrix Certification
12 1 (0.37%) CCA
12 1 (0.37%) CCIE
Quality Assurance & Compliance
1 65 (23.81%) SLA
System Software
1 178 (65.20%) Active Directory
2 34 (12.45%) VMware Infrastructure
3 29 (10.62%) XenApp
4 24 (8.79%) Hyper-V
5 19 (6.96%) XenDesktop
6 7 (2.56%) vSphere
6 7 (2.56%) Citrix Presentation Server
7 4 (1.47%) XenServer
7 4 (1.47%) Terminal Services
8 1 (0.37%) VMware ESXi
8 1 (0.37%) BitLocker
Systems Management
1 21 (7.69%) SCCM
2 14 (5.13%) Backup Exec
3 10 (3.66%) Opsview
3 10 (3.66%) Nagios
4 5 (1.83%) SCOM
5 3 (1.10%) ZABBIX
5 3 (1.10%) Puppet
5 3 (1.10%) Norton AntiVirus
6 2 (0.73%) Symantec Endpoint Protection
Vendors
1 161 (58.97%) Microsoft
2 77 (28.21%) Citrix
3 51 (18.68%) VMware
4 34 (12.45%) HP
5 29 (10.62%) Cisco
6 27 (9.89%) Apple
7 26 (9.52%) Symantec
8 20 (7.33%) Dell
9 13 (4.76%) Juniper
9 13 (4.76%) Google
10 12 (4.40%) Lotus
11 11 (4.03%) SonicWALL
12 10 (3.66%) Red Hat
13 9 (3.30%) NetApp
13 9 (3.30%) SolarWinds
14 8 (2.93%) Remedy
15 7 (2.56%) Polycom
16 6 (2.20%) Sybase
16 6 (2.20%) McAfee
17 3 (1.10%) Reuters
Lewes, East Sussex
RBW Consulting
Salary: From £23,000 to £27,000 per annum
Posted: 19 hours ago
Staffordshire
Computer People
Salary: £20000.00 - £28000.00 per annum
Posted: 3 days ago
City, London
ninesharp
Salary: £30000 - £35000 per annum + Pension Scheme, Health + More
Posted: 3 days ago
Uttoxeter, Staffordshire
Blues Point Ltd
Salary: From £20,000 to £25,000 per annum + on-call
Posted: 4 days ago
South West London
Complete Tech Limited
Salary: From £20,000 to £25,000 per annum
Posted: 4 days ago
London
Marcus Donald People
Salary: £25000 - £30000 per annum
Posted: 5 days ago
Gloucestershire
Computer Futures
Salary: competitive
Posted: 10 days ago
Chelmsford, Essex
Ixion Holdings (Contracts)
Salary: Up to £25,000 per annum
Posted: 20 days ago
Central London, South East, United Kingdom
Wavex
Salary: Competitive
Posted: 21 days ago