The statistics below represent IT jobs advertised across the UK that had Service Desk Engineer featuring in the job title. Included is a guide to the salaries offered over the 3 months to 27 June 2016 with a comparison to same period over 2 years.

3 months to
27 Jun 2016
Same period 2015 Same period 2014
Service Desk Engineer
Rank 739 798 859
Rank change year-on-year
+59 +61
Permanent jobs requiring a Service Desk Engineer 184 174 142
As % of all permanent IT jobs located in the UK 0.19% 0.16% 0.12%
As % of the Job Titles category 0.19% 0.16% 0.12%
Number of salaries quoted 172 151 136
Median salary £27,000 £24,000 £24,000
Median salary % change year-on-year
+12.50% -
90% offered a salary of more than £20,500 £19,000 £21,300
10% offered a salary of more than £34,400 £34,800 £32,000
UK excluding London median salary £26,000 £22,500 £23,000
% change year-on-year
+15.55% -2.17%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
94900 105542 116515
As % of all permanent IT jobs located in the UK 96.39% 96.47% 96.49%
Number of salaries quoted 80031 87022 95416
Median salary £47,000 £45,000 £45,000
Median salary % change year-on-year
+4.44% -
90% offered a salary of more than £27,500 £26,500 £27,000
10% offered a salary of more than £70,000 £70,000 £70,000
UK excluding London median salary £41,500 £40,000 £40,000
% change year-on-year
+3.75% -

Service Desk Engineer
Jobs Demand Trend

The demand trend of job ads that featured Service Desk Engineer in the job title.

Service Desk Engineer Jobs Demand Trend in the UK

Service Desk Engineer
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Engineer within the UK.

Service Desk Engineer Salary Trend in the UK

Service Desk Engineer
Salary Histogram

This chart provides a salary histogram for IT jobs citing Service Desk Engineer over the 3 months to 27 June 2016 within the UK.

Service Desk Engineer Salary Histogram in the UK

Service Desk Engineer
Top 30 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Engineer within the UK over the 3 months to 27 June 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +42 172 £27,000 +12.50% 8
South East +55 68 £25,750 +14.44% 3
London +13 46 £29,000 -1.69% 2
South West +26 19 £21,750 +3.57%
Oxfordshire +3 19 £28,500 +50.00% 1
Abingdon -11 17 £28,500 - 1
Surrey +5 16 £28,000 +24.44% 1
City of London +63 14 £29,000 -4.91% 2
West Sussex -4 12 £22,000 -8.33%
Yorkshire +36 10 £26,000 +36.84% 1
East of England +33 10 £30,000 +36.36% 1
West Midlands -9 10 £30,000 +33.33%
Scotland +10 8 £27,500 +29.41%
Birmingham -6 8 £30,000 +33.33%
Buckinghamshire +34 7 £25,000 +25.00%
West Yorkshire +13 7 £26,000 +36.84% 1
Redruth - 7 £20,500 -
Cornwall - 7 £20,500 -
Egham +38 6 £28,000 - 1
Berkshire +14 6 £32,500 +30.00% 1
Hampshire +9 6 £24,750 -12.38%
Somerset -1 6 £24,250 +10.22%
Bath - 6 £24,250 -
Bradford - 6 £26,000 -
Romford - 6 £23,500 -
Horsham +9 5 £21,000 -
Cambridgeshire +8 5 £40,000 - 1
Bellshill - 5 £28,500 -
Cambridge - 5 £40,000 - 1
North Lanarkshire - 5 £28,500 -

Service Desk Engineer Skill Set
Top 30 Related IT Skills

For the 6 months to 27 June 2016, Service Desk Engineer job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring Service Desk Engineer in the job title.

1 235 (72.53%) Windows
2 194 (59.88%) Microsoft
3 177 (54.63%) Active Directory
4 103 (31.79%) Windows 7
5 98 (30.25%) VMware
6 95 (29.32%) MS Exchange
7 92 (28.40%) MS Excel
8 87 (26.85%) Firewall
9 85 (26.23%) Windows Server
10 74 (22.84%) ITIL
10 74 (22.84%) SLA
10 74 (22.84%) Cisco
11 71 (21.91%) TCP/IP
12 69 (21.30%) WAN
13 67 (20.68%) VMware Infrastructure
14 61 (18.83%) DNS
15 57 (17.59%) Citrix
15 57 (17.59%) MS Office
16 56 (17.28%) LAN
17 54 (16.67%) Windows Server 2008
18 53 (16.36%) VPN
18 53 (16.36%) Windows Server 2012
19 51 (15.74%) Exchange Server 2010
20 50 (15.43%) Windows 8
21 47 (14.51%) VoIP
21 47 (14.51%) Microsoft Certification
22 46 (14.20%) Linux
22 46 (14.20%) Office 365
23 45 (13.89%) Windows Server 2003
24 43 (13.27%) Hyper-V

Service Desk Engineer Skill Set
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 95 (29.32%) MS Exchange
2 51 (15.74%) Exchange Server 2010
3 33 (10.19%) Exchange Server 2007
4 22 (6.79%) Exchange Server 2013
5 21 (6.48%) Exchange Server 2003
6 17 (5.25%) Skype for Business
7 16 (4.94%) SharePoint
8 9 (2.78%) Blackberry Enterprise Server
9 6 (1.85%) IBM Notes
10 5 (1.54%) IIS
11 2 (0.62%) WebSphere
12 1 (0.31%) Apache
12 1 (0.31%) Confluence
12 1 (0.31%) IBM Domino
Applications
1 92 (28.40%) MS Excel
2 57 (17.59%) MS Office
3 22 (6.79%) MS PowerPoint
4 1 (0.31%) MS Project
4 1 (0.31%) MS Visio
Business Applications
1 1 (0.31%) Dynamics CRM
1 1 (0.31%) Dynamics NAV
Cloud Services
1 46 (14.20%) Office 365
2 15 (4.63%) Microsoft Azure
3 2 (0.62%) Dropbox
4 1 (0.31%) SaaS
Communications & Networking
1 87 (26.85%) Firewall
2 71 (21.91%) TCP/IP
3 69 (21.30%) WAN
4 61 (18.83%) DNS
5 56 (17.28%) LAN
6 53 (16.36%) VPN
7 47 (14.51%) VoIP
8 33 (10.19%) DHCP
9 31 (9.57%) Internet
10 22 (6.79%) ADSL
11 21 (6.48%) SMTP
12 19 (5.86%) Wi-Fi
13 16 (4.94%) PBX
14 14 (4.32%) VLAN
15 12 (3.70%) Cisco ASA
16 11 (3.40%) Broadband
17 9 (2.78%) Wireless
18 8 (2.47%) BGP
18 8 (2.47%) FWSM
18 8 (2.47%) SAN
Database & Business Intelligence
1 21 (6.48%) SQL Server
2 8 (2.47%) MySQL
3 4 (1.23%) SQL Server 2008
3 4 (1.23%) SQL Server 2012
4 3 (0.93%) Informix
4 3 (0.93%) PostgreSQL
4 3 (0.93%) SQL Server 2000
4 3 (0.93%) SQL Server 2005
5 1 (0.31%) MS Access
General
1 25 (7.72%) Finance
2 22 (6.79%) Telecoms
3 7 (2.16%) Retail
4 5 (1.54%) Law
5 3 (0.93%) Games
6 1 (0.31%) Banking
6 1 (0.31%) Legal
6 1 (0.31%) Manufacturing
6 1 (0.31%) Private Banking
Libraries, Frameworks & Software Standards
1 4 (1.23%) HTML
2 2 (0.62%) CSS
3 1 (0.31%) LAMP
Miscellaneous
1 21 (6.48%) Blackberry
2 20 (6.17%) Driving Licence
3 18 (5.56%) IVR
4 14 (4.32%) Data Protection Act
5 13 (4.01%) Smartphone
6 12 (3.70%) iPhone
7 10 (3.09%) Analytical Skills
7 10 (3.09%) Replication
8 8 (2.47%) Computer Science
9 6 (1.85%) CMDB
10 5 (1.54%) Data Centre
10 5 (1.54%) Hedge funds
11 4 (1.23%) iPad
11 4 (1.23%) NHS
12 3 (0.93%) Management Information System
12 3 (0.93%) Statistics
12 3 (0.93%) Video Conferencing
13 2 (0.62%) EMC VNX
14 1 (0.31%) Fintech
14 1 (0.31%) User Experience
Operating Systems
1 235 (72.53%) Windows
2 103 (31.79%) Windows 7
3 85 (26.23%) Windows Server
4 54 (16.67%) Windows Server 2008
5 53 (16.36%) Windows Server 2012
6 50 (15.43%) Windows 8
7 46 (14.20%) Linux
8 45 (13.89%) Windows Server 2003
9 41 (12.65%) Windows XP
10 35 (10.80%) Windows 10
11 17 (5.25%) Android
12 15 (4.63%) Windows 2000 Server
13 9 (2.78%) Mac OS X
13 9 (2.78%) Windows Vista
14 8 (2.47%) Solaris
15 7 (2.16%) Unix
16 6 (1.85%) Apple iOS
17 5 (1.54%) Mac OS
18 4 (1.23%) AIX
19 2 (0.62%) HPUX
Processes & Methodologies
1 74 (22.84%) ITIL
2 20 (6.17%) Data Protection
3 19 (5.86%) Kalman Filter
4 17 (5.25%) Asset Management
5 16 (4.94%) Incident Management
5 16 (4.94%) Service Delivery
6 14 (4.32%) Capacity Planning
7 12 (3.70%) Email Filtering
7 12 (3.70%) Web Filtering
8 11 (3.40%) IT Asset Management
8 11 (3.40%) Trend Analysis
9 9 (2.78%) Mobile Device Management
9 9 (2.78%) Service Management
9 9 (2.78%) Time Management
10 8 (2.47%) ITIL V3
10 8 (2.47%) Network Monitoring
10 8 (2.47%) Problem Management
11 7 (2.16%) Disaster Recovery
12 6 (1.85%) Configuration Management
12 6 (1.85%) ITSM
Programming Languages
1 24 (7.41%) SQL
2 11 (3.40%) PowerShell
3 9 (2.78%) VB
4 8 (2.47%) C
5 3 (0.93%) Java
6 2 (0.62%) JavaScript
7 1 (0.31%) PHP
7 1 (0.31%) Shell Script
Qualifications
1 47 (14.51%) Microsoft Certification
2 39 (12.04%) Cisco Certification
3 35 (10.80%) MCSA
4 32 (9.88%) CCNA
5 29 (8.95%) MCSE
6 22 (6.79%) Security Cleared
7 17 (5.25%) Degree
7 17 (5.25%) MCP
8 16 (4.94%) ITIL Certification
9 15 (4.63%) SC Cleared
10 14 (4.32%) MCITP
11 13 (4.01%) Network+ Certification
12 8 (2.47%) CCNP
12 8 (2.47%) MCTS
12 8 (2.47%) MOS
13 7 (2.16%) JNCIA
14 6 (1.85%) ITIL Foundation Certificate
15 5 (1.54%) A+ Certification
16 3 (0.93%) CCA
16 3 (0.93%) Citrix Certification
Quality Assurance & Compliance
1 74 (22.84%) SLA
System Software
1 177 (54.63%) Active Directory
2 67 (20.68%) VMware Infrastructure
3 43 (13.27%) Hyper-V
4 30 (9.26%) XenApp
5 16 (4.94%) VMware ESX
6 11 (3.40%) Terminal Services
7 9 (2.78%) XenDesktop
8 8 (2.47%) Firmware
8 8 (2.47%) vSphere
9 6 (1.85%) Citrix Presentation Server
10 3 (0.93%) Virtual Machines
11 1 (0.31%) VMware ESXi
Systems Management
1 32 (9.88%) SCCM
2 17 (5.25%) Backup Exec
3 7 (2.16%) Nagios
4 6 (1.85%) Opsview
4 6 (1.85%) ZABBIX
5 5 (1.54%) SCOM
6 4 (1.23%) Cisco CUCM
6 4 (1.23%) Forefront Identity Manager
6 4 (1.23%) Microsoft Intune
6 4 (1.23%) SCVMM
7 3 (0.93%) DameWare
7 3 (0.93%) Perfmon
8 1 (0.31%) PaperCut
8 1 (0.31%) SCSM
8 1 (0.31%) XenMobile
8 1 (0.31%) Zenoss
Vendors
1 194 (59.88%) Microsoft
2 98 (30.25%) VMware
3 74 (22.84%) Cisco
4 57 (17.59%) Citrix
5 28 (8.64%) Apple
6 23 (7.10%) Mitel
7 19 (5.86%) HP
7 19 (5.86%) Juniper
7 19 (5.86%) SonicWALL
8 17 (5.25%) Symantec
9 14 (4.32%) SolarWinds
9 14 (4.32%) WatchGuard
10 10 (3.09%) Dell
11 8 (2.47%) CheckPoint
11 8 (2.47%) Extreme Networks
11 8 (2.47%) F5
11 8 (2.47%) Palo Alto
12 7 (2.16%) Avaya
12 7 (2.16%) Red Hat
12 7 (2.16%) Sage
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