The table below looks at the statistics for the Service Desk Engineer role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Engineer in their job title over the 3 months to 30 July 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
30 Jul 2015
Same period 2014 Same period 2013
Service Desk Engineer
Rank 787 804 812
Rank change year-on-year
+17 +8
Permanent jobs requiring a Service Desk Engineer 128 128 79
As % of all permanent IT jobs located in the UK 0.12% 0.11% 0.073%
As % of the Job Titles category 0.12% 0.12% 0.077%
Number of salaries quoted 113 124 75
Average salary £26,500 £23,500 £24,500
Average salary % change year-on-year
+12.76% -4.08%
90% offered a salary of more than £18,500 £21,000 £18,000
10% offered a salary of more than £32,000 £31,500 £31,750
UK excluding London average salary £21,750 £23,000 £22,250
% change year-on-year
-5.43% +3.37%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
103370 110694 102634
As % of all permanent IT jobs located in the UK 94.33% 94.52% 94.35%
Number of salaries quoted 85496 90365 85012
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £27,000 £26,500 £26,500
10% offered a salary of more than £70,000 £67,500 £70,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Service Desk Engineer
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing Service Desk Engineer in the job title within the UK as a proportion of the total demand within the Job Titles category.

Service Desk Engineer Jobs Demand Trend in the UK

Service Desk Engineer
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Engineer within the UK.

Service Desk Engineer Salary Trend in the UK

Service Desk Engineer
Salary Histogram

This chart provides a salary histogram for IT jobs citing Service Desk Engineer over the 3 months to 30 July 2015 within the UK.

Service Desk Engineer Salary Histogram in the UK

Service Desk Engineer
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Desk Engineer within the UK over the 3 months to 30 July 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +45 123 £26,750 +7.00% 13
London +45 68 £28,500 +5.55% 4
South East -11 24 £22,500 -4.25% 2
City of London +35 9 £27,500 +25.00% 1
South West -13 8 £22,500 -2.17% 1
Yorkshire +9 7 £19,000 -
North West +2 7 £18,000 -39.49%
Oxfordshire - 7 £18,500 -
Barnet - 7 £33,000 -
Surrey +5 6 £23,750 -3.06%
West Yorkshire +9 5 £19,000 -
East of England +7 5 £17,250 -37.27% 2
Dorset +13 4 £28,500 -10.93%
Berkshire +12 4 £27,500 +5.76%
Wakefield +7 4 £19,000 -
Hampshire -5 4 - -
Cheshire - 4 £16,500 -
Bournemouth +5 3 £28,500 -10.93%
Hertfordshire +1 3 - - 1
West Midlands - 3 £22,500 - 1
Knutsford - 3 £16,500 -
Epsom - 3 £23,750 -
Portsmouth +26 2 - -
Manchester +13 2 £26,000 -12.60%
Somerset +12 2 £22,000 -4.34%
Scotland +8 2 £18,500 -19.56%
Southampton +5 2 - -
Buckinghamshire +1 2 £21,250 -5.55% 2
High Wycombe -3 2 £21,250 -5.55% 2
Bristol -12 2 £20,000 -20.00%

Service Desk Engineer
Top 30 Related IT Skills

For the 6 months to 30 July 2015, IT jobs within the UK that cited Service Desk Engineer in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Engineer in their job title.

1 224 (77.78%) Windows
2 173 (60.07%) Microsoft
3 161 (55.90%) Active Directory
4 133 (46.18%) MS Excel
5 132 (45.83%) Windows 7
6 94 (32.64%) MS Office
7 93 (32.29%) MS Exchange
8 91 (31.60%) ITIL
9 81 (28.13%) Citrix
10 69 (23.96%) Windows Server 2008
11 67 (23.26%) SLA
12 60 (20.83%) TCP/IP
13 56 (19.44%) VMware
14 51 (17.71%) Windows XP
15 50 (17.36%) Exchange Server 2010
16 44 (15.28%) Blackberry
17 43 (14.93%) Cisco
17 43 (14.93%) Microsoft Certification
18 42 (14.58%) VMware Infrastructure
19 41 (14.24%) DNS
19 41 (14.24%) Windows Server 2003
20 39 (13.54%) MCP
21 38 (13.19%) Windows Server 2012
22 36 (12.50%) MCSE
22 36 (12.50%) Firewall
22 36 (12.50%) Finance
23 33 (11.46%) Windows 8
24 32 (11.11%) Hyper-V
25 31 (10.76%) Service Management
25 31 (10.76%) LAN

Service Desk Engineer
Top Related IT Skills by Category

For the 6 months to 30 July 2015, IT jobs within the UK that cited Service Desk Engineer in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Engineer in their job title. Up to 20 skills are shown per category.

Application Platforms
1 93 (32.29%) MS Exchange
2 50 (17.36%) Exchange Server 2010
3 30 (10.42%) Exchange Server 2007
4 25 (8.68%) Exchange Server 2013
5 22 (7.64%) SharePoint
6 18 (6.25%) Blackberry Enterprise Server
7 10 (3.47%) Exchange Server 2003
8 9 (3.13%) Lync
9 8 (2.78%) IBM Notes
10 4 (1.39%) IIS
11 3 (1.04%) Apache
11 3 (1.04%) Tomcat
12 2 (0.69%) CMS
Applications
1 133 (46.18%) MS Excel
2 94 (32.64%) MS Office
3 21 (7.29%) MS PowerPoint
Business Applications
1 2 (0.69%) assyst
2 1 (0.35%) SAP Oil and Gas
Cloud Services
1 17 (5.90%) Office 365
2 9 (3.13%) Microsoft Azure
3 3 (1.04%) Google Drive
4 2 (0.69%) Google Apps
Communications & Networking
1 60 (20.83%) TCP/IP
2 41 (14.24%) DNS
3 36 (12.50%) Firewall
4 31 (10.76%) LAN
5 30 (10.42%) DHCP
6 28 (9.72%) WAN
7 27 (9.38%) VoIP
8 25 (8.68%) VPN
9 20 (6.94%) Internet
10 13 (4.51%) SAN
11 11 (3.82%) Wireless
12 10 (3.47%) VLAN
13 9 (3.13%) SSL
14 8 (2.78%) IP Telephony
15 7 (2.43%) ISDN
16 6 (2.08%) PBX
16 6 (2.08%) Broadband
16 6 (2.08%) FTP
16 6 (2.08%) Unified Communications
17 5 (1.74%) Cisco ASA
Database & Business Intelligence
1 6 (2.08%) MySQL
1 6 (2.08%) SQL Server
2 5 (1.74%) Informix
2 5 (1.74%) PostgreSQL
3 1 (0.35%) SQL Server 2005
3 1 (0.35%) SQL Server 2008
Development Applications
1 3 (1.04%) Visual Studio
General
1 36 (12.50%) Finance
2 19 (6.60%) Banking
3 16 (5.56%) Telecoms
4 12 (4.17%) Marketing
5 10 (3.47%) Legal
6 8 (2.78%) Games
7 6 (2.08%) Law
8 4 (1.39%) Retail
9 3 (1.04%) Publishing
10 2 (0.69%) Financial Institution
10 2 (0.69%) Back Office
10 2 (0.69%) Local Government
11 1 (0.35%) French Language
11 1 (0.35%) German Language
11 1 (0.35%) Spanish Language
11 1 (0.35%) Electronics
11 1 (0.35%) Manufacturing
11 1 (0.35%) Advertising
Libraries, Frameworks & Software Standards
1 3 (1.04%) XML
2 1 (0.35%) Application Packaging
2 1 (0.35%) COM
2 1 (0.35%) Web Services
Miscellaneous
1 44 (15.28%) Blackberry
2 27 (9.38%) Analytical Skills
3 20 (6.94%) iPad
4 15 (5.21%) iPhone
5 14 (4.86%) Video Conferencing
6 10 (3.47%) Data Centre
7 8 (2.78%) Hedge funds
7 8 (2.78%) Fat Client
7 8 (2.78%) Thin Client
8 7 (2.43%) PDA
8 7 (2.43%) Mathematics
9 6 (2.08%) Enterprise Software
9 6 (2.08%) User Experience
10 5 (1.74%) Social Network
10 5 (1.74%) Management Information System
11 4 (1.39%) CMDB
12 3 (1.04%) Physics
13 2 (0.69%) Life Science
13 2 (0.69%) Replication
13 2 (0.69%) NHS
Operating Systems
1 224 (77.78%) Windows
2 132 (45.83%) Windows 7
3 69 (23.96%) Windows Server 2008
4 51 (17.71%) Windows XP
5 41 (14.24%) Windows Server 2003
6 38 (13.19%) Windows Server 2012
7 33 (11.46%) Windows 8
8 20 (6.94%) Linux
9 16 (5.56%) Windows Vista
10 13 (4.51%) Android
11 10 (3.47%) Apple iOS
12 8 (2.78%) Solaris
13 7 (2.43%) Mac OS X
14 5 (1.74%) Red Hat Enterprise Linux
14 5 (1.74%) Mac OS
Processes & Methodologies
1 91 (31.60%) ITIL
2 31 (10.76%) Service Management
3 14 (4.86%) Project Management
3 14 (4.86%) Incident Management
4 12 (4.17%) Service Delivery
5 11 (3.82%) Digital Marketing
6 10 (3.47%) Time Management
6 10 (3.47%) Project Planning
6 10 (3.47%) Migration
7 9 (3.13%) ITSM
7 9 (3.13%) Configuration Management
7 9 (3.13%) CRM
7 9 (3.13%) Kalman Filter
8 6 (2.08%) Mentoring
8 6 (2.08%) PRINCE2
8 6 (2.08%) ITIL V3
9 5 (1.74%) Continuous Improvement
9 5 (1.74%) Problem Management
9 5 (1.74%) Agile Software Development
9 5 (1.74%) B2B
Programming Languages
1 24 (8.33%) SQL
2 9 (3.13%) PowerShell
3 7 (2.43%) C
4 3 (1.04%) PHP
Qualifications
1 43 (14.93%) Microsoft Certification
2 39 (13.54%) MCP
3 36 (12.50%) MCSE
4 24 (8.33%) CCNA
4 24 (8.33%) Cisco Certification
5 22 (7.64%) MCITP
6 16 (5.56%) A+ Certification
7 14 (4.86%) ITIL Certification
8 12 (4.17%) MCSA
8 12 (4.17%) Degree
9 8 (2.78%) Citrix Certification
10 6 (2.08%) CCA
10 6 (2.08%) CCENT
11 5 (1.74%) CCAA
12 4 (1.39%) MCTS
12 4 (1.39%) HND
13 3 (1.04%) CCNP
14 2 (0.69%) Network+ Certification
14 2 (0.69%) VMware Certified Professional (VCP)
14 2 (0.69%) CCIE
Quality Assurance & Compliance
1 67 (23.26%) SLA
2 3 (1.04%) QA
3 1 (0.35%) ISO/IEC 27001
System Software
1 161 (55.90%) Active Directory
2 42 (14.58%) VMware Infrastructure
3 32 (11.11%) Hyper-V
4 29 (10.07%) XenApp
5 18 (6.25%) XenDesktop
6 14 (4.86%) Citrix Presentation Server
7 5 (1.74%) VMware ESXi
8 4 (1.39%) vSphere
9 3 (1.04%) XenServer
10 1 (0.35%) Terminal Server
Systems Management
1 19 (6.60%) SCCM
2 9 (3.13%) Backup Exec
3 8 (2.78%) Nagios
3 8 (2.78%) Opsview
4 4 (1.39%) Symantec Endpoint Protection
5 3 (1.04%) Puppet
6 2 (0.69%) SCOM
6 2 (0.69%) ZABBIX
Vendors
1 173 (60.07%) Microsoft
2 81 (28.13%) Citrix
3 56 (19.44%) VMware
4 43 (14.93%) Cisco
5 27 (9.38%) HP
6 21 (7.29%) Symantec
7 16 (5.56%) Apple
8 12 (4.17%) Juniper
9 10 (3.47%) Red Hat
9 10 (3.47%) Dell
10 9 (3.13%) Remedy
10 9 (3.13%) Reuters
10 9 (3.13%) Bloomberg
10 9 (3.13%) SonicWALL
11 8 (2.78%) Lotus
12 6 (2.08%) Avaya
12 6 (2.08%) SolarWinds
13 5 (1.74%) McAfee
13 5 (1.74%) Google
13 5 (1.74%) Sybase
Birmingham, West Midlands (County)
Robert Walters
Salary: £30000 - £35000 per annum
Posted: 19 hours ago
Leicester, Leicestershire
Blues Point Ltd
Salary: Up to £25,000 per annum + pension, healthcare, bonus, shift allowance,
Posted: 20 hours ago
Newcastle Upon Tyne, Tyne and Wear
The Go Ahead plc
Salary: From £19,000 to £22,950 per annum (plus up to 10% bonus)
Posted: 2 days ago
Hitchin, Hertfordshire
Modern Networks
Salary: Competitive salary & benefits
Posted: 2 days ago
London
Wavex Technology Limited
Salary: £27,000 (inc. bonus) + benefits
Posted: 2 days ago
Bedfordshire
Global Technology Solutions Ltd
Salary: £17000 - £17500 per annum
Posted: 5 days ago
South West London
Complete Tech Limited
Salary: Up to £25,000 per annum
Posted: 5 days ago
City, London
Evolution Recruitment Solutions
Salary: Between 25000 and 35000 + bens
Posted: 5 days ago
High Wycombe, Buckinghamshire
Atech Support
Salary: From £25,000 to £30,000 per annum (depending on experience)
Posted: 7 days ago
High Wycombe, Buckinghamshire
Atech Support
Salary: From £25,000 to £35,000 per annum (depending on experience)
Posted: 7 days ago
Wiltshire
Computer Futures
Salary: £25000 - £30000 per annum + competitive
Posted: 11 days ago
London
Explore Group
Salary: £23000 - £30000 per annum
Posted: 14 days ago