The first table below looks at the demand for the Service Desk Engineer role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Engineer in their job title over the 3 months to 24 April 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles currently tracked.

Location
3 months to
24 Apr 2014
Same period 2013 Same period 2012
Service Desk Engineer
Rank 786 797 806
Rank change year-on-year
+11 +9
Permanent jobs requiring a Service Desk Engineer 117 94 101
As % of all permanent IT jobs located in the UK 0.098% 0.085% 0.081%
As % of the Job Titles category 0.10% 0.090% 0.085%
Number of salaries quoted 106 87 97
Average salary £25,750 £25,000 £24,000
Average salary % change year-on-year
+3.00% +4.16%
90% offered a salary of more than £21,500 £18,250 £19,500
10% offered a salary of more than £33,000 £34,250 £30,000
UK excluding London average salary £24,000 £23,500 £22,500
% change year-on-year
+2.12% +4.44%
Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
112468 104615 118208
As % of all permanent IT jobs located in the UK 94.52% 94.70% 94.82%
Number of salaries quoted 91225 86993 101313
Average salary £45,000 £42,500 £42,500
Average salary % change year-on-year
+5.88% -
90% offered a salary of more than £27,000 £26,500 £27,000
10% offered a salary of more than £70,000 £70,000 £67,500
UK excluding London average salary £40,000 £38,000 £38,000
% change year-on-year
+5.26% -

Service Desk Engineer
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing Service Desk Engineer in the job title within the UK as a proportion of the total demand within the Job Titles category.

Service Desk Engineer Jobs Demand Trend in the UK

Service Desk Engineer
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Engineer within the UK.

Service Desk Engineer Salary Trend in the UK

Service Desk Engineer
Salary Histogram

This chart provides a salary histogram for IT jobs citing Service Desk Engineer over the 3 months to 24 April 2014 within the UK.

Service Desk Engineer Salary Histogram in the UK

Service Desk Engineer
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Desk Engineer within the UK over the 3 months to 24 April 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Find
Job
Vacancies
England +6 109 £26,500 +6.00% 4
London -13 60 £27,500 -15.38% 1
South East -12 25 £24,500 -2.00% 3
Surrey +16 16 £24,000 -4.00% 2
South West -3 11 £23,000 +13.58%
Berkshire +11 6 £27,000 +8.00%
East of England - 6 £27,500 -
South Wales -4 5 £22,500 -10.00% 1
Wales -7 5 £22,500 -10.00% 1
Somerset -16 5 £23,000 +27.77%
City of London -17 5 £27,000 -5.26%
Cardiff - 5 £22,500 - 1
Dorking - 4 £23,000 -
Weybridge - 4 £22,000 -
Dorset - 3 £32,000 -
Hertfordshire - 3 £27,500 -
Bournemouth - 3 £32,000 -
Bristol +5 2 £20,000 -25.92%
Bromley - 2 £37,500 -
Manchester - 2 £24,500 -
Rochdale - 2 £24,500 -
Staines - 2 £33,000 -
Watford - 2 £27,500 -
Egham - 2 £32,500 -
Croydon - 2 £23,500 -
Leatherhead - 2 £25,750 -
North West - 2 £24,500 -
Cambridgeshire - 2 £24,750 -
Canary Wharf +7 1 - -
West Sussex +2 1 £27,000 +47.94%

Service Desk Engineer
Top 30 Related IT Skills

For the 6 months to 24 April 2014, IT jobs within the UK that cited Service Desk Engineer in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Engineer in their job title.

1 123 (64.40%) Windows
2 102 (53.40%) Active Directory
3 81 (42.41%) Microsoft
4 68 (35.60%) ITIL
5 60 (31.41%) Citrix
6 54 (28.27%) VMware
6 54 (28.27%) Windows 7
7 50 (26.18%) Windows Server 2008
8 49 (25.65%) MS Office
9 44 (23.04%) MS Excel
10 43 (22.51%) MS Exchange
11 40 (20.94%) VPN
11 40 (20.94%) Microsoft Certification
11 40 (20.94%) Windows Server 2003
12 35 (18.32%) VMware Infrastructure
13 34 (17.80%) Cisco
14 33 (17.28%) SLA
15 31 (16.23%) Windows XP
16 29 (15.18%) Linux
17 27 (14.14%) DNS
18 26 (13.61%) Firewall
19 25 (13.09%) Windows Server 2012
20 23 (12.04%) Incident Management
21 22 (11.52%) VLAN
21 22 (11.52%) Cisco Certification
22 21 (10.99%) CCNA
22 21 (10.99%) Apache
23 20 (10.47%) Exchange Server 2003
24 19 (9.95%) Problem Management
25 18 (9.42%) HP

Service Desk Engineer
Top Related IT Skills by Category

For the 6 months to 24 April 2014, IT jobs within the UK that cited Service Desk Engineer in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Engineer in their job title. Up to 20 skills are shown per category.

Application Platforms
1 43 (22.51%) MS Exchange
2 21 (10.99%) Apache
3 20 (10.47%) Exchange Server 2003
4 17 (8.90%) Exchange Server 2007
4 17 (8.90%) Exchange Server 2010
5 11 (5.76%) Lync
5 11 (5.76%) Blackberry Enterprise Server
6 10 (5.24%) Exchange Server 2013
7 6 (3.14%) SharePoint
8 3 (1.57%) CMS
8 3 (1.57%) IBM Notes
9 2 (1.05%) Tomcat
9 2 (1.05%) IIS
9 2 (1.05%) SharePoint 2010
Applications
1 49 (25.65%) MS Office
2 44 (23.04%) MS Excel
Cloud Services
1 5 (2.62%) Google Apps
2 3 (1.57%) Office 365
3 2 (1.05%) SaaS
4 1 (0.52%) Cloud Computing
Communications & Networking
1 40 (20.94%) VPN
2 27 (14.14%) DNS
3 26 (13.61%) Firewall
4 22 (11.52%) VLAN
5 15 (7.85%) DHCP
6 14 (7.33%) LAN
7 13 (6.81%) Internet
8 11 (5.76%) VoIP
9 10 (5.24%) PBX
10 9 (4.71%) WAN
10 9 (4.71%) TCP/IP
11 7 (3.66%) Wireless
11 7 (3.66%) Broadband
12 6 (3.14%) ISDN
13 3 (1.57%) IPsec
13 3 (1.57%) FTP
13 3 (1.57%) SSL
14 2 (1.05%) HTTP
14 2 (1.05%) Wi-Fi
14 2 (1.05%) Network Security
Database & Business Intelligence
1 5 (2.62%) MySQL
1 5 (2.62%) SQL Server
2 1 (0.52%) SQL Server 2012
2 1 (0.52%) SQL Server 2000
2 1 (0.52%) PostgreSQL
2 1 (0.52%) Informix
Development Applications
1 1 (0.52%) JIRA
General
1 13 (6.81%) Telecoms
2 6 (3.14%) Finance
2 6 (3.14%) Retail
3 3 (1.57%) Legal
4 2 (1.05%) Games
5 1 (0.52%) French Language
5 1 (0.52%) Italian Language
Libraries, Frameworks & Software Standards
1 17 (8.90%) XML
2 1 (0.52%) .NET
2 1 (0.52%) Web Services
Miscellaneous
1 15 (7.85%) CMDB
2 11 (5.76%) Blackberry
3 4 (2.09%) Thin Client
3 4 (2.09%) iPad
3 4 (2.09%) Fat Client
3 4 (2.09%) Mathematics
4 3 (1.57%) Smartphone
4 3 (1.57%) Video Conferencing
4 3 (1.57%) Firmware
5 2 (1.05%) Mobile App
6 1 (0.52%) PDA
6 1 (0.52%) Computer Science
6 1 (0.52%) iPhone
6 1 (0.52%) EPoS
6 1 (0.52%) Management Information System
Operating Systems
1 123 (64.40%) Windows
2 54 (28.27%) Windows 7
3 50 (26.18%) Windows Server 2008
4 40 (20.94%) Windows Server 2003
5 31 (16.23%) Windows XP
6 29 (15.18%) Linux
7 25 (13.09%) Windows Server 2012
8 9 (4.71%) Windows 8
9 6 (3.14%) Windows Vista
9 6 (3.14%) Mac OS
10 4 (2.09%) UNIX
10 4 (2.09%) Apple iOS
10 4 (2.09%) Android
11 3 (1.57%) Mac OS X
11 3 (1.57%) Solaris
12 2 (1.05%) Windows 2000
12 2 (1.05%) Windows 2000 Server
13 1 (0.52%) Windows Mobile
Processes & Methodologies
1 68 (35.60%) ITIL
2 23 (12.04%) Incident Management
3 19 (9.95%) Problem Management
4 15 (7.85%) E-Commerce
5 12 (6.28%) Service Management
5 12 (6.28%) ITIL V3
6 11 (5.76%) Service Delivery
6 11 (5.76%) Migration
7 6 (3.14%) CRM
7 6 (3.14%) Change Management
8 4 (2.09%) Configuration Management
8 4 (2.09%) Investment Management
9 3 (1.57%) eTOM
9 3 (1.57%) ITSM
10 2 (1.05%) B2B
10 2 (1.05%) Network Monitoring
10 2 (1.05%) Continuous Improvement
10 2 (1.05%) Fault Management
11 1 (0.52%) Asset Management
11 1 (0.52%) Time Management
Programming Languages
1 11 (5.76%) SQL
2 5 (2.62%) C
3 4 (2.09%) Java
4 2 (1.05%) PHP
4 2 (1.05%) PowerShell
5 1 (0.52%) JavaScript
5 1 (0.52%) C#
Qualifications
1 40 (20.94%) Microsoft Certification
2 22 (11.52%) Cisco Certification
3 21 (10.99%) CCNA
4 16 (8.38%) MCSE
4 16 (8.38%) MCP
5 10 (5.24%) MCSA
5 10 (5.24%) MCITP
6 9 (4.71%) Degree
7 6 (3.14%) Network+ Certification
7 6 (3.14%) CCENT
8 4 (2.09%) ITIL Certification
9 2 (1.05%) HNC
9 2 (1.05%) HND
9 2 (1.05%) CCA
9 2 (1.05%) Citrix Certification
9 2 (1.05%) A+ Certification
9 2 (1.05%) VMware Certified Professional (VCP)
10 1 (0.52%) MOS
10 1 (0.52%) MCDST
10 1 (0.52%) SC Cleared
Quality Assurance & Compliance
1 33 (17.28%) SLA
System Software
1 102 (53.40%) Active Directory
2 35 (18.32%) VMware Infrastructure
3 11 (5.76%) XenApp
4 10 (5.24%) Terminal Services
5 7 (3.66%) Terminal Server
6 6 (3.14%) Hyper-V
7 4 (2.09%) XenDesktop
8 2 (1.05%) BlackBerry Internet Service
9 1 (0.52%) VMware ESXi
9 1 (0.52%) vSphere
9 1 (0.52%) VMware Workstation
Systems Management
1 10 (5.24%) SCCM
2 3 (1.57%) Nagios
2 3 (1.57%) Backup Exec
3 2 (1.05%) Tivoli
3 2 (1.05%) Tivoli Storage Manager
3 2 (1.05%) HP Data Protector
4 1 (0.52%) WSUS
4 1 (0.52%) ARCserve
Vendors
1 81 (42.41%) Microsoft
2 60 (31.41%) Citrix
3 54 (28.27%) VMware
4 34 (17.80%) Cisco
5 18 (9.42%) HP
6 9 (4.71%) Avaya
7 8 (4.19%) Symantec
8 7 (3.66%) Google
8 7 (3.66%) LANDesk
8 7 (3.66%) Dell
9 6 (3.14%) BT
9 6 (3.14%) Alcatel-Lucent
9 6 (3.14%) Red Hat
9 6 (3.14%) WatchGuard
9 6 (3.14%) Aruba
10 4 (2.09%) Oracle
10 4 (2.09%) Remedy
10 4 (2.09%) SolarWinds
10 4 (2.09%) Mitel
11 3 (1.57%) Huawei
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