The table below looks at the statistics for the Service Desk Team Leader role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Team Leader in their job title over the 3 months to 23 September 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
23 Sep 2014
Same period 2013 Same period 2012
Service Desk Team Lead
Rank 728 778 805
Rank change year-on-year
+50 +27
Permanent jobs requiring a Service Desk Team Leader 177 95 89
As % of all permanent IT jobs located in the UK 0.16% 0.089% 0.076%
As % of the Job Titles category 0.16% 0.095% 0.080%
Number of salaries quoted 153 90 74
Average salary £30,500 £30,000 £31,750
Average salary % change year-on-year
+1.66% -5.51%
90% offered a salary of more than £26,500 £27,500 £27,500
10% offered a salary of more than £37,500 £36,150 £40,000
UK excluding London average salary £28,500 £30,000 £30,000
% change year-on-year
-5.00% -

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
107766 100404 111766
As % of all permanent IT jobs located in the UK 94.46% 94.30% 95.16%
Number of salaries quoted 87262 83568 95286
Average salary £45,000 £42,500 £42,500
Average salary % change year-on-year
+5.88% -
90% offered a salary of more than £26,500 £26,500 £26,500
10% offered a salary of more than £70,000 £67,500 £70,000
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

Service Desk Team Leader
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing Service Desk Team Leader in the job title within the UK as a proportion of the total demand within the Job Titles category.

Service Desk Team Leader Jobs Demand Trend in the UK

Service Desk Team Leader
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Team Leader within the UK.

Service Desk Team Leader Salary Trend in the UK

Service Desk Team Leader
Salary Histogram

This chart provides a salary histogram for IT jobs citing Service Desk Team Leader over the 3 months to 23 September 2014 within the UK.

Service Desk Team Leader Salary Histogram in the UK

Service Desk Team Leader
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Desk Team Leader within the UK over the 3 months to 23 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +59 171 £30,000 - 12
London +19 39 £36,000 +22.03%
East Midlands +22 36 £27,000 - 1
East of England +17 34 £33,000 +14.78% 3
Northamptonshire - 34 £27,000 - 1
South East -28 29 £32,500 +8.33% 5
Northampton - 28 £27,000 - 1
Cambridgeshire - 21 £33,000 - 2
Cambridge - 14 £33,000 - 1
City of London +24 11 £36,500 +25.86%
West Midlands - 11 £27,500 - 1
West Yorkshire -12 10 £28,500 -18.57%
Leeds -22 10 £28,500 -18.57%
Yorkshire -34 10 £28,500 -24.00%
North West -8 9 £28,500 -12.30% 1
Bedfordshire - 8 £35,000 -
Hampshire -34 7 £26,500 -8.62%
Peterborough - 7 £34,000 - 1
Surrey -10 6 £33,250 +2.30% 1
Southampton -21 6 £26,500 -8.62%
Birmingham - 6 £27,750 -
Oxfordshire +7 5 £36,000 +10.76% 1
Buckinghamshire +1 5 £26,000 -18.75% 2
Manchester -4 5 £24,750 -23.84% 1
Milton Keynes -7 5 £26,000 -18.75%
Abingdon - 5 £36,000 -
Berkshire -3 4 £39,000 +4.00%
South West -31 4 £29,750 +35.22% 1
Luton - 4 £35,000 -
Maidenhead -15 3 £39,000 -

Service Desk Team Leader
Top 30 Related IT Skills

For the 6 months to 23 September 2014, IT jobs within the UK that cited Service Desk Team Leader in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Team Leader in their job title.

1 255 (82.26%) ITIL
2 150 (48.39%) Windows
3 112 (36.13%) Microsoft
4 107 (34.52%) SLA
5 100 (32.26%) Service Delivery
6 84 (27.10%) Active Directory
7 78 (25.16%) MS Excel
8 72 (23.23%) ITIL Certification
9 70 (22.58%) MS Office
10 67 (21.61%) Windows 7
11 56 (18.06%) Incident Management
12 51 (16.45%) Windows XP
13 47 (15.16%) MCP
14 44 (14.19%) Finance
15 43 (13.87%) Service Management
16 41 (13.23%) Microsoft Certification
17 40 (12.90%) Analytical Skills
18 38 (12.26%) Mentoring
19 37 (11.94%) MCSE
20 32 (10.32%) Crystal Reports
20 32 (10.32%) TCP/IP
20 32 (10.32%) Law
21 31 (10.00%) MS Exchange
22 29 (9.35%) People Management
23 28 (9.03%) Service Desk Management
24 26 (8.39%) Line Management
24 26 (8.39%) Degree
24 26 (8.39%) Citrix
25 25 (8.06%) HND
26 23 (7.42%) MOS

Service Desk Team Leader
Top Related IT Skills by Category

For the 6 months to 23 September 2014, IT jobs within the UK that cited Service Desk Team Leader in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Team Leader in their job title. Up to 20 skills are shown per category.

Application Platforms
1 31 (10.00%) MS Exchange
2 10 (3.23%) Blackberry Enterprise Server
2 10 (3.23%) Exchange Server 2007
3 8 (2.58%) Exchange Server 2003
4 7 (2.26%) Lync
5 5 (1.61%) Exchange Server 2010
6 4 (1.29%) SharePoint
7 3 (0.97%) Documentum
7 3 (0.97%) Exchange Server 2013
8 2 (0.65%) IIS
9 1 (0.32%) WorkSite
9 1 (0.32%) Exchange Server 2000
9 1 (0.32%) SharePoint 2010
Applications
1 78 (25.16%) MS Excel
2 70 (22.58%) MS Office
3 5 (1.61%) MS PowerPoint
4 1 (0.32%) MS Visio
Business Applications
1 2 (0.65%) Remedy ITSM
Cloud Services
1 3 (0.97%) Office 365
2 1 (0.32%) Microsoft Azure
2 1 (0.32%) Google Apps
Communications & Networking
1 32 (10.32%) TCP/IP
2 19 (6.13%) VPN
3 16 (5.16%) DNS
4 15 (4.84%) LAN
5 12 (3.87%) WAN
6 7 (2.26%) VoIP
6 7 (2.26%) VLAN
7 6 (1.94%) DHCP
8 5 (1.61%) SNMP
8 5 (1.61%) Firewall
9 4 (1.29%) Internet
9 4 (1.29%) SMTP
10 2 (0.65%) WLAN
10 2 (0.65%) SAN
10 2 (0.65%) Wireless
10 2 (0.65%) IP Telephony
11 1 (0.32%) Wi-Fi
11 1 (0.32%) PABX
11 1 (0.32%) DSL
11 1 (0.32%) SSL
Database & Business Intelligence
1 32 (10.32%) Crystal Reports
2 6 (1.94%) SQL Server
3 2 (0.65%) MySQL
3 2 (0.65%) SQL Server 2005
3 2 (0.65%) SQL Server 2008
4 1 (0.32%) SQL Server 2012
Development Applications
1 3 (0.97%) Serena SBM
General
1 44 (14.19%) Finance
2 32 (10.32%) Law
3 23 (7.42%) Legal
4 16 (5.16%) Banking
5 9 (2.90%) Telecoms
6 7 (2.26%) Financial Institution
7 6 (1.94%) Advertising
8 5 (1.61%) Retail
9 3 (0.97%) German Language
10 2 (0.65%) Electronics
10 2 (0.65%) Investment Banking
10 2 (0.65%) Publishing
11 1 (0.32%) Dutch Language
11 1 (0.32%) French Language
11 1 (0.32%) Spanish Language
Libraries, Frameworks & Software Standards
1 1 (0.32%) MSMQ
Miscellaneous
1 40 (12.90%) Analytical Skills
2 7 (2.26%) Blackberry
3 5 (1.61%) Statistics
3 5 (1.61%) Hedge funds
4 4 (1.29%) Computer Science
4 4 (1.29%) Management Information System
5 3 (0.97%) AS400
5 3 (0.97%) EPoS
6 2 (0.65%) NHS
6 2 (0.65%) Video Conferencing
6 2 (0.65%) iPhone
6 2 (0.65%) Mathematics
6 2 (0.65%) User Experience
7 1 (0.32%) Digital Media
7 1 (0.32%) iSeries
7 1 (0.32%) EqualLogic
7 1 (0.32%) iPad
7 1 (0.32%) Data Protection Act
7 1 (0.32%) IVR
7 1 (0.32%) PDA
Operating Systems
1 150 (48.39%) Windows
2 67 (21.61%) Windows 7
3 51 (16.45%) Windows XP
4 23 (7.42%) Windows Server 2008
5 17 (5.48%) Windows Vista
6 11 (3.55%) Windows Server 2003
7 9 (2.90%) Windows 8
7 9 (2.90%) Windows Server 2012
8 7 (2.26%) Mac OS X
9 3 (0.97%) Linux
10 2 (0.65%) Android
11 1 (0.32%) Windows Mobile
11 1 (0.32%) UNIX
Processes & Methodologies
1 255 (82.26%) ITIL
2 100 (32.26%) Service Delivery
3 56 (18.06%) Incident Management
4 43 (13.87%) Service Management
5 38 (12.26%) Mentoring
6 29 (9.35%) People Management
7 28 (9.03%) Service Desk Management
8 26 (8.39%) Line Management
9 19 (6.13%) Coaching
10 17 (5.48%) Change Management
11 16 (5.16%) Problem Management
12 15 (4.84%) Continuous Improvement
13 8 (2.58%) Asset Management
13 8 (2.58%) ERP
14 7 (2.26%) ITSM
14 7 (2.26%) Workflow
14 7 (2.26%) Performance Management
14 7 (2.26%) Mobile Device Management
15 6 (1.94%) Document Management
16 5 (1.61%) Project Management
Programming Languages
1 8 (2.58%) SQL
2 3 (0.97%) C
3 2 (0.65%) PowerShell
4 1 (0.32%) T-SQL
Qualifications
1 72 (23.23%) ITIL Certification
2 47 (15.16%) MCP
3 41 (13.23%) Microsoft Certification
4 37 (11.94%) MCSE
5 26 (8.39%) Degree
6 25 (8.06%) HND
7 23 (7.42%) MOS
8 22 (7.10%) MCITP
9 21 (6.77%) MCSA
10 15 (4.84%) Security Cleared
11 11 (3.55%) SC Cleared
11 11 (3.55%) CCNA
11 11 (3.55%) Cisco Certification
12 9 (2.90%) MCTS
13 6 (1.94%) ITIL Foundation Certificate
14 5 (1.61%) A+ Certification
15 4 (1.29%) MCDST
16 3 (0.97%) CCENT
17 2 (0.65%) Network+ Certification
Quality Assurance & Compliance
1 107 (34.52%) SLA
2 14 (4.52%) ISO 9001
3 2 (0.65%) ISO/IEC 27001
3 2 (0.65%) QA
4 1 (0.32%) ISO 9000
4 1 (0.32%) Sarbanes-Oxley
System Software
1 84 (27.10%) Active Directory
2 3 (0.97%) XenApp
3 2 (0.65%) XenDesktop
3 2 (0.65%) vSphere
3 2 (0.65%) Hyper-V
4 1 (0.32%) VMware Server
4 1 (0.32%) VMware Infrastructure
Systems Management
1 11 (3.55%) SCCM
2 5 (1.61%) Cisco UCCX
3 4 (1.29%) Backup Exec
4 3 (0.97%) Tivoli
5 1 (0.32%) WMI
Vendors
1 112 (36.13%) Microsoft
2 26 (8.39%) Citrix
3 14 (4.52%) ServiceNow
4 13 (4.19%) Cisco
5 11 (3.55%) IBM
5 11 (3.55%) VMware
6 8 (2.58%) Apple
7 7 (2.26%) Dell
8 4 (1.29%) HP
8 4 (1.29%) Altiris
9 3 (0.97%) Serena
9 3 (0.97%) Remedy
9 3 (0.97%) Hummingbird
9 3 (0.97%) Open Text
9 3 (0.97%) SolarWinds
9 3 (0.97%) Interwoven
9 3 (0.97%) Sun
10 2 (0.65%) SAP
10 2 (0.65%) Mitel
11 1 (0.32%) Google
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Salary: £28000 - £33000 per annum + benefits
Posted: 2 hours ago
Cambridge, Cambridgeshire
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Salary: £27000 - £29000 per annum + bens
Posted: Yesterday
Oxfordshire
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Salary: £20000 - £23000 per annum
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Salary: From £36,000 to £40,000 per annum Plus Excellent Benefits package
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Buckinghamshire
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Solihull, West Midlands (County)
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Salary: From £30,000 to £40,000 per annum up to £40k base plus bens + bonus +
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Salary: £30000 - £36000 per annum + Benefits
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Salary: From £0 to £0 per annum negotiable
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Newport, Gwent
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Salary: £30 - £35 per annum + Excellent Company Benefits
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Northampton
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