The statistics below represent IT jobs advertised across the UK that had Service Desk Technician featuring in the job title. Included is a guide to the salaries offered over the 3 months to 3 December 2016 with a comparison to same period over 2 years.

3 months to
3 Dec 2016
Same period 2015 Same period 2014
Service Desk Technician
Rank 823 917 925
Rank change year-on-year
+94 +8
Permanent jobs requiring a Service Desk Technician 42 52 61
As % of all permanent IT jobs located in the UK 0.047% 0.048% 0.053%
As % of the Job Titles category 0.049% 0.050% 0.055%
Number of salaries quoted 39 44 60
Median salary £22,500 £21,500 £23,000
Median salary % change year-on-year
+4.65% -6.52%
90% offered a salary of more than £19,000 £19,000 £16,500
10% offered a salary of more than £33,000 £37,500 £25,500
UK excluding London median salary £22,500 £21,500 £22,500
% change year-on-year
+4.65% -4.44%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
86161 103624 111063
As % of all permanent IT jobs located in the UK 96.43% 96.54% 96.63%
Number of salaries quoted 71560 86373 91858
Median salary £46,500 £45,000 £45,000
Median salary % change year-on-year
+3.33% -
90% offered a salary of more than £27,500 £27,000 £26,000
10% offered a salary of more than £75,000 £70,000 £70,000
UK excluding London median salary £42,500 £40,500 £40,000
% change year-on-year
+4.93% +1.25%

Service Desk Technician
Jobs Demand Trend

The demand trend of job ads that featured Service Desk Technician in the job title.

Service Desk Technician Jobs Demand Trend in the UK

Service Desk Technician
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Technician within the UK.

Service Desk Technician Salary Trend in the UK

Service Desk Technician
Salary Histogram

This chart provides a salary histogram for IT jobs citing Service Desk Technician over the 3 months to 3 December 2016 within the UK.

Service Desk Technician Salary Histogram in the UK

Service Desk Technician
Top 30 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Technician within the UK over the 3 months to 3 December 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +63 40 £22,500 +4.65% 5
South East +80 16 £20,000 -2.43% 1
Hampshire - 9 £19,000 - 1
West Midlands -15 7 £33,000 +73.68%
Basingstoke - 7 £19,000 -
Birmingham - 6 £33,000 -
Berkshire - 6 £25,000 -
East of England +24 4 £22,000 -8.33%
South West +2 4 £22,500 +4.65% 1
Manchester -13 4 £20,750 +3.75% 1
North West -21 4 £20,750 +12.16% 1
Devon - 4 £22,500 -
Plymouth - 4 £22,500 -
Cambridgeshire +11 3 £22,000 -12.00%
London +60 2 £24,000 -40.00% 1
East Midlands +15 2 £21,000 +10.52%
Peterborough -4 2 £22,000 -12.00%
Bracknell - 2 £25,000 -
Edinburgh - 2 £22,500 -
Scotland - 2 £22,500 -
Derbyshire +15 1 £19,500 +2.63%
Surrey +12 1 £18,250 -20.65%
Newcastle upon Tyne +7 1 £21,000 -6.66%
North East +7 1 £21,000 -6.66%
Warwickshire +6 1 £28,000 +47.36%
Nottinghamshire +5 1 £22,500 +18.42%
Tyne and Wear +5 1 £21,000 -6.66%
Cambridge - 1 £24,500 -
Farnborough - 1 £21,500 -
Southampton - 1 £19,500 -

Service Desk Technician Skill Set
Top 30 Related IT Skills

For the 6 months to 3 December 2016, Service Desk Technician job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring Service Desk Technician in the job title.

1 60 (71.43%) Active Directory
2 57 (67.86%) Microsoft
3 50 (59.52%) Windows
4 30 (35.71%) MS Office
5 25 (29.76%) Windows 7
6 24 (28.57%) ITIL
7 19 (22.62%) Windows Server
8 17 (20.24%) MS Excel
8 17 (20.24%) Cisco
9 16 (19.05%) Microsoft Certification
9 16 (19.05%) VMware
10 14 (16.67%) MS Exchange
11 12 (14.29%) MCSE
12 11 (13.10%) MCP
12 11 (13.10%) CCNA
12 11 (13.10%) Cisco Certification
13 10 (11.90%) LAN
13 10 (11.90%) Time Management
13 10 (11.90%) Finance
14 9 (10.71%) WAN
14 9 (10.71%) Symantec
15 8 (9.52%) TCP/IP
15 8 (9.52%) Windows XP
15 8 (9.52%) SLA
15 8 (9.52%) VMware Infrastructure
15 8 (9.52%) Incident Management
16 7 (8.33%) MS PowerPoint
16 7 (8.33%) Wi-Fi
17 6 (7.14%) Analytical Skills
17 6 (7.14%) Manufacturing

Service Desk Technician Skill Set
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 14 (16.67%) MS Exchange
2 4 (4.76%) Exchange Server 2010
3 3 (3.57%) Exchange Server 2007
3 3 (3.57%) Skype for Business
4 2 (2.38%) Exchange Server 2013
5 1 (1.19%) IBM Notes
5 1 (1.19%) IIS
Applications
1 30 (35.71%) MS Office
2 17 (20.24%) MS Excel
3 7 (8.33%) MS PowerPoint
Business Applications
1 2 (2.38%) Dynamics CRM
2 1 (1.19%) Payment Gateway
Cloud Services
1 3 (3.57%) Office 365
Communications & Networking
1 10 (11.90%) LAN
2 9 (10.71%) WAN
3 8 (9.52%) TCP/IP
4 7 (8.33%) Wi-Fi
5 6 (7.14%) VPN
6 5 (5.95%) Internet
6 5 (5.95%) Unified Communications
7 4 (4.76%) DHCP
7 4 (4.76%) DNS
7 4 (4.76%) Remote Desktop
7 4 (4.76%) VoIP
8 2 (2.38%) Skype
9 1 (1.19%) Cisco Nexus
9 1 (1.19%) Firewall
9 1 (1.19%) Intranet
Database & Business Intelligence
1 3 (3.57%) SQL Server
General
1 10 (11.90%) Finance
2 6 (7.14%) Manufacturing
3 5 (5.95%) Telecoms
4 3 (3.57%) Retail
5 2 (2.38%) French Language
5 2 (2.38%) German Language
5 2 (2.38%) Greek Language
5 2 (2.38%) Spanish Language
6 1 (1.19%) Legal
Libraries, Frameworks & Software Standards
1 1 (1.19%) CSS
1 1 (1.19%) HTML
1 1 (1.19%) HTML5
1 1 (1.19%) jQuery
Miscellaneous
1 6 (7.14%) Analytical Skills
1 6 (7.14%) iPhone
2 5 (5.95%) Chip and PIN
3 3 (3.57%) Driving Licence
3 3 (3.57%) Foreign Exchange (FX)
4 2 (2.38%) Management Information System
5 1 (1.19%) Artificial Intelligence
5 1 (1.19%) EMC VNX
5 1 (1.19%) Internet of Things
5 1 (1.19%) iPad
5 1 (1.19%) PMI
5 1 (1.19%) Replication
5 1 (1.19%) Robotics
5 1 (1.19%) Smartphone
Operating Systems
1 50 (59.52%) Windows
2 25 (29.76%) Windows 7
3 19 (22.62%) Windows Server
4 8 (9.52%) Windows XP
5 5 (5.95%) Windows 10
5 5 (5.95%) Windows 8
6 4 (4.76%) Windows Server 2008
6 4 (4.76%) Windows Server 2012
7 2 (2.38%) Windows Server 2003
8 1 (1.19%) Linux
8 1 (1.19%) Mac OS
8 1 (1.19%) Windows 2000
Processes & Methodologies
1 24 (28.57%) ITIL
2 10 (11.90%) Time Management
3 8 (9.52%) Incident Management
4 6 (7.14%) Service Management
5 5 (5.95%) CAD
6 4 (4.76%) Customer Engagement
6 4 (4.76%) Problem Management
6 4 (4.76%) Ticket Management
7 3 (3.57%) Business Continuity
7 3 (3.57%) Disaster Recovery
7 3 (3.57%) ITSM
8 2 (2.38%) Change Management
8 2 (2.38%) Creative Problem-Solving
8 2 (2.38%) CRM
8 2 (2.38%) ERP
8 2 (2.38%) Information Security
8 2 (2.38%) ITIL V3
8 2 (2.38%) Mentoring
8 2 (2.38%) Migration
8 2 (2.38%) Project Management
Programming Languages
1 6 (7.14%) C
2 5 (5.95%) PowerShell
3 4 (4.76%) SQL
4 1 (1.19%) JavaScript
Qualifications
1 16 (19.05%) Microsoft Certification
2 12 (14.29%) MCSE
3 11 (13.10%) CCNA
3 11 (13.10%) Cisco Certification
3 11 (13.10%) MCP
4 5 (5.95%) Degree
5 4 (4.76%) A+ Certification
5 4 (4.76%) MCITP
6 2 (2.38%) ITIL Certification
6 2 (2.38%) MCSA
7 1 (1.19%) PMI Certification
Quality Assurance & Compliance
1 8 (9.52%) SLA
2 2 (2.38%) ISO/IEC 27001
System Software
1 60 (71.43%) Active Directory
2 8 (9.52%) VMware Infrastructure
3 4 (4.76%) Virtual Desktop
4 1 (1.19%) vSphere
4 1 (1.19%) XenApp
4 1 (1.19%) XenDesktop
Systems Management
1 3 (3.57%) Backup Exec
1 3 (3.57%) SCCM
2 1 (1.19%) Norton AntiVirus
Vendors
1 57 (67.86%) Microsoft
2 17 (20.24%) Cisco
3 16 (19.05%) VMware
4 9 (10.71%) Symantec
5 6 (7.14%) Avaya
5 6 (7.14%) Citrix
5 6 (7.14%) Dell
6 5 (5.95%) Polycom
6 5 (5.95%) RedPrairie
6 5 (5.95%) SAP
7 4 (4.76%) Mitel
8 3 (3.57%) Veeam
9 2 (2.38%) Epicor
9 2 (2.38%) Sophos
10 1 (1.19%) Apple
10 1 (1.19%) EMC
10 1 (1.19%) HP
10 1 (1.19%) Lotus
10 1 (1.19%) Remedy
Harrogate, North Yorkshire
Senitor Associates
Salary: £19000 per annum
Posted: Yesterday
Greater Manchester
EasyWebRecruitment.com
Salary: £18,995
Posted: 3 days ago
London
Ashdown IT
Salary: £25000 per annum
Posted: Yesterday
Ferndown, Dorset
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Salary: £25000 per annum
Posted: Yesterday