The statistics below represent IT jobs advertised across the UK that had Service Desk Technician featuring in the job title. Included is a guide to the salaries offered over the 3 months to 18 January 2017 with a comparison to same period over 2 years.

3 months to
18 Jan 2017
Same period 2016 Same period 2015
Service Desk Technician
UK
Rank 826 878 893
Rank change year-on-year
+52 +15
Permanent jobs requiring a Service Desk Technician 19 49 54
As % of all permanent IT jobs located in the UK 0.023% 0.049% 0.052%
As % of the Job Titles category 0.023% 0.051% 0.054%
Number of salaries quoted 18 40 52
Median salary £20,250 £22,250 £20,369
Median salary % change year-on-year
-8.98% +9.23%
90% offered a salary of more than £19,000 £19,000 £17,750
10% offered a salary of more than £23,100 £32,750 £25,500
UK excluding London median salary £20,000 £21,500 £20,185
% change year-on-year
-6.97% +6.51%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
81089 96565 99662
As % of all permanent IT jobs located in the UK 96.45% 96.45% 96.68%
Number of salaries quoted 67342 81085 82844
Median salary £45,000 £45,000 £45,000
90% offered a salary of more than £27,500 £27,500 £26,500
10% offered a salary of more than £72,500 £69,500 £70,000
UK excluding London median salary £42,500 £42,000 £40,000
% change year-on-year
+1.19% +5.00%

Service Desk Technician
Jobs Demand Trend

The demand trend of job ads that featured Service Desk Technician in the job title.

Service Desk Technician Jobs Demand Trend in the UK

Service Desk Technician
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Technician within the UK.

Service Desk Technician Salary Trend in the UK

Service Desk Technician
Top 22 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Technician within the UK over the 3 months to 18 January 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +46 18 £20,000 -9.09% 6
South East +48 7 £19,500 -13.33% 3
Hampshire - 6 £19,250 - 2
North West -15 4 £20,750 -4.59%
Manchester - 4 £20,750 -
Basingstoke - 4 £19,000 -
West Midlands +7 3 £20,500 +7.89%
Staffordshire - 3 £20,500 -
East Midlands +13 2 £21,000 +20.00%
Tamworth - 2 £21,250 -
Southampton - 2 £19,500 - 1
London +50 1 £28,500 -5.00% 2
Yorkshire +20 1 - - 1
Derbyshire +17 1 £19,500 +11.42%
Kent +6 1 £24,500 -
Scotland - 1 £22,000 -
South Yorkshire - 1 - -
Nottinghamshire - 1 £22,500 -
Rotherham - 1 - -
Nottingham - 1 £22,500 -
Edinburgh - 1 £22,000 -
Chatham - 1 £24,500 -

Service Desk Technician Skill Set
Top 30 Related IT Skills

For the 6 months to 18 January 2017, Service Desk Technician job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring Service Desk Technician in the job title.

1 45 (65.22%) Microsoft
1 45 (65.22%) Active Directory
2 44 (63.77%) Windows
3 22 (31.88%) MS Office
4 21 (30.43%) ITIL
5 20 (28.99%) Cisco
5 20 (28.99%) Windows 7
6 16 (23.19%) VMware
7 13 (18.84%) MS Exchange
8 11 (15.94%) Windows Server
8 11 (15.94%) LAN
8 11 (15.94%) MS Excel
9 10 (14.49%) Microsoft Certification
10 9 (13.04%) Cisco Certification
10 9 (13.04%) Symantec
10 9 (13.04%) WAN
10 9 (13.04%) SLA
10 9 (13.04%) CCNA
11 8 (11.59%) MCP
11 8 (11.59%) Incident Management
11 8 (11.59%) Finance
11 8 (11.59%) VMware Infrastructure
12 7 (10.14%) MCSE
12 7 (10.14%) Citrix
13 6 (8.70%) Dell
13 6 (8.70%) Windows XP
13 6 (8.70%) TCP/IP
13 6 (8.70%) VPN
13 6 (8.70%) C
13 6 (8.70%) Internet

Service Desk Technician Skill Set
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 13 (18.84%) MS Exchange
2 4 (5.80%) Exchange Server 2010
3 3 (4.35%) Exchange Server 2007
3 3 (4.35%) Skype for Business
4 2 (2.90%) Exchange Server 2013
5 1 (1.45%) IIS
Applications
1 22 (31.88%) MS Office
2 11 (15.94%) MS Excel
3 1 (1.45%) MS PowerPoint
Business Applications
1 2 (2.90%) Dynamics CRM
2 1 (1.45%) Payment Gateway
Cloud Services
1 2 (2.90%) Office 365
Communications & Networking
1 11 (15.94%) LAN
2 9 (13.04%) WAN
3 6 (8.70%) Internet
3 6 (8.70%) TCP/IP
3 6 (8.70%) VPN
3 6 (8.70%) Wi-Fi
4 4 (5.80%) DHCP
4 4 (5.80%) DNS
4 4 (5.80%) VoIP
5 3 (4.35%) Unified Communications
6 2 (2.90%) Intranet
6 2 (2.90%) Skype
7 1 (1.45%) Cisco Nexus
7 1 (1.45%) Firewall
Database & Business Intelligence
1 3 (4.35%) SQL Server
Development Applications
1 1 (1.45%) JIRA
General
1 8 (11.59%) Finance
2 6 (8.70%) Manufacturing
3 3 (4.35%) Retail
3 3 (4.35%) Telecoms
4 2 (2.90%) Legal
5 1 (1.45%) Law
Libraries, Frameworks & Software Standards
1 1 (1.45%) CSS
1 1 (1.45%) HTML
1 1 (1.45%) HTML5
1 1 (1.45%) jQuery
Miscellaneous
1 6 (8.70%) iPhone
2 5 (7.25%) Chip and PIN
3 4 (5.80%) Analytical Skills
4 3 (4.35%) Blackberry
4 3 (4.35%) Driving Licence
4 3 (4.35%) Foreign Exchange (FX)
5 2 (2.90%) Artificial Intelligence
5 2 (2.90%) Internet of Things
5 2 (2.90%) Management Information System
5 2 (2.90%) Robotics
6 1 (1.45%) AS400
6 1 (1.45%) EMC VNX
6 1 (1.45%) iPad
6 1 (1.45%) Replication
6 1 (1.45%) Smartphone
Operating Systems
1 44 (63.77%) Windows
2 20 (28.99%) Windows 7
3 11 (15.94%) Windows Server
4 6 (8.70%) Windows XP
5 4 (5.80%) Windows 10
5 4 (5.80%) Windows Server 2012
6 3 (4.35%) Windows Server 2008
7 2 (2.90%) Windows 2000
7 2 (2.90%) Windows 8
7 2 (2.90%) Windows Server 2003
8 1 (1.45%) Linux
Processes & Methodologies
1 21 (30.43%) ITIL
2 8 (11.59%) Incident Management
3 6 (8.70%) Service Management
4 5 (7.25%) CAD
5 4 (5.80%) Ticket Management
5 4 (5.80%) Time Management
6 3 (4.35%) ITSM
6 3 (4.35%) Problem Management
7 2 (2.90%) Change Management
7 2 (2.90%) Creative Problem-Solving
7 2 (2.90%) CRM
7 2 (2.90%) Customer Engagement
7 2 (2.90%) ERP
7 2 (2.90%) Information Security
7 2 (2.90%) ITIL V3
7 2 (2.90%) Mentoring
7 2 (2.90%) Project Management
7 2 (2.90%) Service Delivery
7 2 (2.90%) Software Licensing
8 1 (1.45%) Software Distribution
Programming Languages
1 6 (8.70%) C
2 4 (5.80%) SQL
3 3 (4.35%) PowerShell
4 1 (1.45%) JavaScript
Qualifications
1 10 (14.49%) Microsoft Certification
2 9 (13.04%) CCNA
2 9 (13.04%) Cisco Certification
3 8 (11.59%) MCP
4 7 (10.14%) MCSE
5 6 (8.70%) Degree
6 4 (5.80%) MCITP
7 3 (4.35%) MCSA
8 2 (2.90%) A+ Certification
8 2 (2.90%) ITIL Certification
9 1 (1.45%) Security Cleared
Quality Assurance & Compliance
1 9 (13.04%) SLA
2 2 (2.90%) ISO/IEC 27001
System Software
1 45 (65.22%) Active Directory
2 8 (11.59%) VMware Infrastructure
3 4 (5.80%) Virtual Desktop
4 1 (1.45%) vSphere
4 1 (1.45%) XenApp
4 1 (1.45%) XenDesktop
Systems Management
1 3 (4.35%) Backup Exec
2 2 (2.90%) SCCM
3 1 (1.45%) Norton AntiVirus
Vendors
1 45 (65.22%) Microsoft
2 20 (28.99%) Cisco
3 16 (23.19%) VMware
4 9 (13.04%) Symantec
5 7 (10.14%) Citrix
6 6 (8.70%) Dell
7 5 (7.25%) Polycom
7 5 (7.25%) RedPrairie
7 5 (7.25%) SAP
8 4 (5.80%) Avaya
9 3 (4.35%) Veeam
10 2 (2.90%) Epicor
10 2 (2.90%) Mitel
10 2 (2.90%) Remedy
10 2 (2.90%) Sophos
11 1 (1.45%) Apple
11 1 (1.45%) EMC
11 1 (1.45%) HP
11 1 (1.45%) LANDesk
11 1 (1.45%) ServiceNow
Southampton, Hampshire
Capita
Posted: Yesterday
Uckfield, East Sussex
RBW Consulting
Salary: From £24,000 to £28,000 per annum
Posted: 13 hours ago
South West London
Hays London City Cheapside
Salary: £25000.00 - £32000.00 per annum + 2 annual bonuses!
Posted: 14 days ago
Portsmouth
Bluetown Online LTD
Salary: £23000 - £25000 per annum
Posted: 16 days ago