The first table below looks at the demand for the Service Desk Technician role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Technician in their job title over the 3 months to 30 July 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles currently tracked.

Location
3 months to
30 Jul 2014
Same period 2013 Same period 2012
Service Desk Technician
Rank 878 875 857
Rank change year-on-year
-3 -18
Permanent jobs requiring a Service Desk Technician 23 12 44
As % of all permanent IT jobs located in the UK 0.020% 0.011% 0.037%
As % of the Job Titles category 0.021% 0.012% 0.039%
Number of salaries quoted 17 10 31
Average salary £22,500 £22,000 £21,000
Average salary % change year-on-year
+2.27% +4.76%
90% offered a salary of more than £18,600 £15,640 £18,000
10% offered a salary of more than £32,000 £26,150 £24,000
UK excluding London average salary £22,000 £22,500 £19,000
% change year-on-year
-2.22% +18.42%
Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
110403 102451 111873
As % of all permanent IT jobs located in the UK 94.40% 94.23% 95.11%
Number of salaries quoted 90093 84743 95852
Average salary £45,000 £42,500 £42,500
Average salary % change year-on-year
+5.88% -
90% offered a salary of more than £26,500 £26,500 £27,500
10% offered a salary of more than £70,000 £70,000 £67,500
UK excluding London average salary £40,000 £38,500 £38,500
% change year-on-year
+3.89% -

Service Desk Technician
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing Service Desk Technician in the job title within the UK as a proportion of the total demand within the Job Titles category.

Service Desk Technician Jobs Demand Trend in the UK

Service Desk Technician
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Technician within the UK.

Service Desk Technician Salary Trend in the UK

Service Desk Technician
Salary Histogram

This chart provides a salary histogram for IT jobs citing Service Desk Technician over the 3 months to 30 July 2014 within the UK.

Service Desk Technician Salary Histogram in the UK

Service Desk Technician
Top 24 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Desk Technician within the UK over the 3 months to 30 July 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -16 22 £22,500 +2.27% 5
South East -6 10 £25,000 +26.58%
Buckinghamshire -4 5 - -
London -46 5 £32,000 +158.06% 3
North West - 4 £19,500 -
City of London - 3 £32,000 - 1
East of England - 3 £22,500 - 1
Lancashire - 2 £19,250 -
Surrey - 2 £29,000 -
Cambridgeshire - 2 £22,500 -
Berkshire - 2 £21,500 -
Manchester - 2 £19,500 -
Preston - 2 £19,250 -
Cambridge - 2 £22,500 -
Chelmsford - 1 £18,000 -
Chertsey - 1 £29,000 -
Edinburgh - 1 - -
Horsham - 1 £25,000 -
Leatherhead - 1 £29,000 -
Reading - 1 £21,000 -
Bromley - 1 £19,000 -
Essex - 1 £18,000 -
West Sussex - 1 £25,000 -
Scotland - 1 - -

Service Desk Technician
Top 30 Related IT Skills

For the 6 months to 30 July 2014, IT jobs within the UK that cited Service Desk Technician in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Technician in their job title.

1 36 (60.00%) Windows
2 32 (53.33%) Microsoft
3 30 (50.00%) MS Office
4 29 (48.33%) Active Directory
5 24 (40.00%) MS Excel
6 23 (38.33%) ITIL
7 15 (25.00%) SLA
8 14 (23.33%) Citrix
8 14 (23.33%) Finance
8 14 (23.33%) Windows 7
9 12 (20.00%) Blackberry
10 10 (16.67%) Windows XP
11 9 (15.00%) MS Exchange
11 9 (15.00%) ITIL Certification
12 8 (13.33%) Lotus
12 8 (13.33%) Blackberry Enterprise Server
12 8 (13.33%) LAN
12 8 (13.33%) WAN
12 8 (13.33%) IBM Notes
12 8 (13.33%) VMware
13 7 (11.67%) Asset Management
13 7 (11.67%) iPad
13 7 (11.67%) Incident Management
14 6 (10.00%) MCP
14 6 (10.00%) Mac OS X
14 6 (10.00%) Microsoft Certification
14 6 (10.00%) A+ Certification
15 5 (8.33%) Cisco
15 5 (8.33%) MS PowerPoint
15 5 (8.33%) Problem Management

Service Desk Technician
Top Related IT Skills by Category

For the 6 months to 30 July 2014, IT jobs within the UK that cited Service Desk Technician in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Technician in their job title. Up to 20 skills are shown per category.

Application Platforms
1 9 (15.00%) MS Exchange
2 8 (13.33%) Blackberry Enterprise Server
2 8 (13.33%) IBM Notes
3 2 (3.33%) Exchange Server 2003
4 1 (1.67%) WorkSite
Applications
1 30 (50.00%) MS Office
2 24 (40.00%) MS Excel
3 5 (8.33%) MS PowerPoint
Cloud Services
1 1 (1.67%) Office 365
Communications & Networking
1 8 (13.33%) LAN
1 8 (13.33%) WAN
2 3 (5.00%) Firewall
3 2 (3.33%) VPN
3 2 (3.33%) IP Telephony
4 1 (1.67%) Wi-Fi
4 1 (1.67%) ADSL
4 1 (1.67%) TCP/IP
4 1 (1.67%) VoIP
4 1 (1.67%) Cisco IOS
Database & Business Intelligence
1 1 (1.67%) SQL Server
General
1 14 (23.33%) Finance
2 3 (5.00%) Marketing
3 1 (1.67%) Advertising
3 1 (1.67%) French Language
Miscellaneous
1 12 (20.00%) Blackberry
2 7 (11.67%) iPad
3 2 (3.33%) iPhone
Operating Systems
1 36 (60.00%) Windows
2 14 (23.33%) Windows 7
3 10 (16.67%) Windows XP
4 6 (10.00%) Mac OS X
5 3 (5.00%) Windows 8
5 3 (5.00%) Mac OS
5 3 (5.00%) Windows Vista
6 2 (3.33%) Windows NT
7 1 (1.67%) AIX
7 1 (1.67%) Windows Server 2008
7 1 (1.67%) Android
7 1 (1.67%) Windows Mobile
Processes & Methodologies
1 23 (38.33%) ITIL
2 7 (11.67%) Asset Management
2 7 (11.67%) Incident Management
3 5 (8.33%) Problem Management
4 4 (6.67%) Service Management
5 2 (3.33%) E-Commerce
5 2 (3.33%) Project Management
5 2 (3.33%) Service Delivery
5 2 (3.33%) Change Management
6 1 (1.67%) Information Security
6 1 (1.67%) PRINCE2
6 1 (1.67%) Service Desk Management
6 1 (1.67%) Time Management
6 1 (1.67%) Performance Management
Qualifications
1 9 (15.00%) ITIL Certification
2 6 (10.00%) MCP
2 6 (10.00%) Microsoft Certification
2 6 (10.00%) A+ Certification
3 5 (8.33%) Network+ Certification
4 3 (5.00%) MCSE
5 2 (3.33%) Degree
6 1 (1.67%) MCSA
6 1 (1.67%) CCENT
6 1 (1.67%) MCTS
Quality Assurance & Compliance
1 15 (25.00%) SLA
System Software
1 29 (48.33%) Active Directory
2 3 (5.00%) Hyper-V
3 2 (3.33%) VMware Infrastructure
3 2 (3.33%) Terminal Services
Systems Management
1 1 (1.67%) Backup Exec
1 1 (1.67%) SCCM
Vendors
1 32 (53.33%) Microsoft
2 14 (23.33%) Citrix
3 8 (13.33%) Lotus
3 8 (13.33%) VMware
4 5 (8.33%) Cisco
5 3 (5.00%) Apple
6 2 (3.33%) HP
6 2 (3.33%) Mitel
7 1 (1.67%) Red Hat
7 1 (1.67%) Remedy
7 1 (1.67%) McAfee
London
ComputAppoint
Posted: Yesterday
City, London
Lewis Paige
Salary: £30000 - £35000 per annum
Posted: Yesterday
Watford, United Kingdom
EMIS
Salary: Up to £20,000
Posted: 13 days ago