The table below looks at the statistics for the Service Desk Technician role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Technician in their job title over the 3 months to 12 February 2016 with a comparison to the same period in the previous 2 years.

Location
3 months to
12 Feb 2016
Same period 2015 Same period 2014
Service Desk Technician
Rank 892 892 897
Rank change year-on-year
0 +5
Permanent jobs requiring a Service Desk Technician 43 45 40
As % of all permanent IT jobs located in the UK 0.042% 0.042% 0.038%
As % of the Job Titles category 0.044% 0.044% 0.039%
Number of salaries quoted 36 43 33
Average salary £25,000 £20,369 £21,000
Average salary % change year-on-year
+22.73% -3.00%
90% offered a salary of more than £19,000 £18,000 £17,000
10% offered a salary of more than £30,000 £25,500 £31,400
UK excluding London average salary £22,000 £20,000 £21,000
% change year-on-year
+10.00% -4.76%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
97363 102681 101319
As % of all permanent IT jobs located in the UK 96.13% 96.46% 96.26%
Number of salaries quoted 81714 85063 81425
Average salary £45,000 £45,000 £45,000
90% offered a salary of more than £27,500 £26,500 £27,000
10% offered a salary of more than £70,000 £70,000 £70,000
UK excluding London average salary £42,000 £40,000 £40,000
% change year-on-year
+5.00% -

Service Desk Technician
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing Service Desk Technician in the job title within the UK as a proportion of the total demand within the Job Titles category.

Service Desk Technician Jobs Demand Trend in the UK

Service Desk Technician
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Technician within the UK.

Service Desk Technician Salary Trend in the UK

Service Desk Technician
Salary Histogram

This chart provides a salary histogram for IT jobs citing Service Desk Technician over the 3 months to 12 February 2016 within the UK.

Service Desk Technician Salary Histogram in the UK

Service Desk Technician
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Desk Technician within the UK over the 3 months to 12 February 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +21 42 £25,000 +16.27% 10
London +9 12 £30,000 +39.53% 1
South East +19 10 £25,000 +2.04% 4
Surrey - 7 £25,000 - 1
South West -11 6 £21,500 -7.52% 1
Dorset - 5 £21,500 -
Bournemouth - 5 £21,500 -
City of London +54 4 £30,000 +53.84%
East of England -1 4 £25,000 +38.88%
Cambridgeshire - 4 £25,000 -
Yorkshire - 4 £22,000 - 2
Peterborough - 4 £25,000 -
West Yorkshire - 4 £22,000 -
West Midlands -17 3 £19,000 -6.72% 2
Kent - 3 - -
Thames Ditton - 3 - -
Huddersfield - 3 £22,000 -
Folkestone - 3 - -
North West +20 2 £21,750 +20.83%
Worcestershire - 2 £19,000 -
Worcester - 2 £19,000 -
Enfield - 2 £37,500 -
East Midlands +3 1 £17,500 -
Derbyshire -1 1 £17,500 -
Liverpool -3 1 £25,000 +28.20%
Merseyside -7 1 £25,000 +28.20%
Kingston Upon Thames -9 1 £22,500 -
Derby - 1 £17,500 -
Preston - 1 £18,500 -
Godalming - 1 £25,000 -

Service Desk Technician
Top 30 Related IT Skills

For the 6 months to 12 February 2016, IT jobs within the UK that cited Service Desk Technician in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Technician in their job title.

1 64 (71.11%) Active Directory
2 62 (68.89%) Windows
3 45 (50.00%) MS Office
4 40 (44.44%) Windows 7
5 38 (42.22%) Microsoft
6 35 (38.89%) MS Excel
7 34 (37.78%) MS Exchange
8 33 (36.67%) Citrix
9 29 (32.22%) ITIL
9 29 (32.22%) Windows Server 2008
10 26 (28.89%) Windows Server 2012
11 20 (22.22%) VPN
12 19 (21.11%) VMware Infrastructure
12 19 (21.11%) VMware
12 19 (21.11%) Windows 8
13 18 (20.00%) Exchange Server 2010
13 18 (20.00%) Exchange Server 2007
14 17 (18.89%) LAN
14 17 (18.89%) Firewall
15 16 (17.78%) Mac OS
15 16 (17.78%) Migration
16 15 (16.67%) Data Centre
17 14 (15.56%) Skype for Business
17 14 (15.56%) XenApp
18 13 (14.44%) VLAN
18 13 (14.44%) IPsec
19 12 (13.33%) Windows XP
19 12 (13.33%) Windows Server
20 9 (10.00%) Finance
20 9 (10.00%) SLA

Service Desk Technician
Top Related IT Skills by Category

For the 6 months to 12 February 2016, IT jobs within the UK that cited Service Desk Technician in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Technician in their job title. Up to 20 skills are shown per category.

Application Platforms
1 34 (37.78%) MS Exchange
2 18 (20.00%) Exchange Server 2007
2 18 (20.00%) Exchange Server 2010
3 14 (15.56%) Skype for Business
4 5 (5.56%) Exchange Server 2013
5 3 (3.33%) SharePoint
6 2 (2.22%) Exchange Server 2003
7 1 (1.11%) Blackberry Enterprise Server
7 1 (1.11%) CMS
7 1 (1.11%) IBM Notes
Applications
1 45 (50.00%) MS Office
2 35 (38.89%) MS Excel
3 3 (3.33%) MS Visio
4 1 (1.11%) MS PowerPoint
Cloud Services
1 9 (10.00%) Office 365
Communications & Networking
1 20 (22.22%) VPN
2 17 (18.89%) Firewall
2 17 (18.89%) LAN
3 13 (14.44%) IPsec
3 13 (14.44%) VLAN
4 8 (8.89%) TCP/IP
5 7 (7.78%) Internet
5 7 (7.78%) Remote Desktop
6 6 (6.67%) DHCP
6 6 (6.67%) DNS
6 6 (6.67%) IP Telephony
7 5 (5.56%) Wireless
8 4 (4.44%) WAN
9 3 (3.33%) Structured Cabling
9 3 (3.33%) Unified Communications
10 2 (2.22%) SSL
11 1 (1.11%) Cisco ASA
11 1 (1.11%) Cisco Wireless
Database & Business Intelligence
1 3 (3.33%) SQL Server
General
1 9 (10.00%) Finance
2 6 (6.67%) Retail
3 3 (3.33%) Law
3 3 (3.33%) Telecoms
4 2 (2.22%) Japanese Language
4 2 (2.22%) Pharmaceutical
5 1 (1.11%) Billing
5 1 (1.11%) Marketing
Miscellaneous
1 15 (16.67%) Data Centre
2 7 (7.78%) Fat Client
2 7 (7.78%) Thin Client
3 5 (5.56%) Driving Licence
3 5 (5.56%) Management Information System
4 4 (4.44%) Analytical Skills
4 4 (4.44%) Blackberry
5 3 (3.33%) Social Media
6 1 (1.11%) Digital Media
6 1 (1.11%) Replication
6 1 (1.11%) Statistics
Operating Systems
1 62 (68.89%) Windows
2 40 (44.44%) Windows 7
3 29 (32.22%) Windows Server 2008
4 26 (28.89%) Windows Server 2012
5 19 (21.11%) Windows 8
6 16 (17.78%) Mac OS
7 12 (13.33%) Windows Server
7 12 (13.33%) Windows XP
8 4 (4.44%) Windows Mobile
8 4 (4.44%) Windows Server 2003
9 3 (3.33%) Unix
9 3 (3.33%) Windows Vista
10 2 (2.22%) Linux
11 1 (1.11%) Mac OS X
Processes & Methodologies
1 29 (32.22%) ITIL
2 16 (17.78%) Migration
3 7 (7.78%) Mentoring
4 4 (4.44%) Disaster Recovery
4 4 (4.44%) Incident Management
4 4 (4.44%) ITIL V3
4 4 (4.44%) Logistics
4 4 (4.44%) Ticket Management
5 3 (3.33%) Analytics
5 3 (3.33%) Customer Engagement
5 3 (3.33%) Password Management
5 3 (3.33%) Problem Management
6 2 (2.22%) Business Continuity
6 2 (2.22%) CRM
6 2 (2.22%) ITSM
6 2 (2.22%) Line Management
6 2 (2.22%) Presales
6 2 (2.22%) Service Delivery
6 2 (2.22%) Service Management
6 2 (2.22%) Time Management
Programming Languages
1 4 (4.44%) Java
2 3 (3.33%) Shell Script
3 1 (1.11%) R
Qualifications
1 7 (7.78%) Cisco Certification
2 6 (6.67%) Microsoft Certification
3 5 (5.56%) CCNA
3 5 (5.56%) Degree
4 4 (4.44%) ITIL Foundation Certificate
5 3 (3.33%) MCP
6 2 (2.22%) HND
6 2 (2.22%) MCTS
7 1 (1.11%) ITIL Certification
7 1 (1.11%) SC Cleared
7 1 (1.11%) Security Cleared
Quality Assurance & Compliance
1 9 (10.00%) SLA
System Software
1 64 (71.11%) Active Directory
2 19 (21.11%) VMware Infrastructure
3 14 (15.56%) XenApp
4 2 (2.22%) vSphere
5 1 (1.11%) Hyper-V
5 1 (1.11%) Terminal Services
Systems Management
1 2 (2.22%) Backup Exec
1 2 (2.22%) SCCM
Vendors
1 38 (42.22%) Microsoft
2 33 (36.67%) Citrix
3 19 (21.11%) VMware
4 6 (6.67%) Cisco
5 4 (4.44%) Avaya
5 4 (4.44%) Bloomberg
5 4 (4.44%) Reuters
6 3 (3.33%) Adobe
6 3 (3.33%) Mitel
7 2 (2.22%) arcserve
7 2 (2.22%) Juniper
7 2 (2.22%) Siemens
7 2 (2.22%) Symantec
7 2 (2.22%) WatchGuard
7 2 (2.22%) Wyse
8 1 (1.11%) Apple
8 1 (1.11%) Dell
8 1 (1.11%) HP
8 1 (1.11%) Lotus
8 1 (1.11%) SonicWALL
Birmingham, West Midlands (County)
Owen Daniels Consultancy
Salary: From £25,000 to £30,000 per annum
Posted: Yesterday
Southampton
Capita plc
Salary: £20000 - £21000 per annum + Benefits
Posted: Yesterday
High Wycombe, Buckinghamshire
Ashdown IT
Salary: £20000 - £25000 per annum
Posted: 6 days ago
Wolverhampton, West Midlands (County)
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Salary: Up to £26,000 per annum Depending on Experience
Posted: 14 days ago
London
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Salary: £27000.00 per annum
Posted: 22 days ago
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Salary: £18000.00 - £20000.00 per annum + full training, parking, pension, etc
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