The table below looks at the statistics for the Service Desk Technician role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Technician in their job title over the 3 months to 22 May 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
22 May 2015
Same period 2014 Same period 2013
Service Desk Technician
Rank 842 872 862
Rank change year-on-year
+30 -10
Permanent jobs requiring a Service Desk Technician 41 35 25
As % of all permanent IT jobs located in the UK 0.038% 0.030% 0.023%
As % of the Job Titles category 0.041% 0.032% 0.024%
Number of salaries quoted 37 33 21
Average salary £20,500 £22,500 £22,500
Average salary % change year-on-year
-8.88% -
90% offered a salary of more than £18,500 £17,100 £18,000
10% offered a salary of more than £25,000 £32,000 £27,000
UK excluding London average salary £19,500 £22,000 £22,500
% change year-on-year
-11.36% -2.22%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
101039 111103 102972
As % of all permanent IT jobs located in the UK 94.57% 94.62% 94.64%
Number of salaries quoted 82999 91169 85609
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £26,500 £27,000 £27,000
10% offered a salary of more than £70,000 £67,500 £70,000
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

Service Desk Technician
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing Service Desk Technician in the job title within the UK as a proportion of the total demand within the Job Titles category.

Service Desk Technician Jobs Demand Trend in the UK

Service Desk Technician
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Technician within the UK.

Service Desk Technician Salary Trend in the UK

Service Desk Technician
Salary Histogram

This chart provides a salary histogram for IT jobs citing Service Desk Technician over the 3 months to 22 May 2015 within the UK.

Service Desk Technician Salary Histogram in the UK

Service Desk Technician
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Desk Technician within the UK over the 3 months to 22 May 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +43 41 £20,500 -9.89% 10
London +44 11 £23,000 -28.12%
Yorkshire +12 9 £19,000 +11.76% 3
South East +9 9 £23,000 -8.00% 2
West Yorkshire +23 7 £18,500 +8.82% 1
Leeds +16 6 £19,000 +11.76% 1
Surrey +22 5 £18,000 -32.07%
East Midlands +12 5 £19,500 -13.33% 2
Wiltshire - 4 £22,000 -
South West - 4 £22,000 -
Manchester +16 3 £18,500 -13.95% 1
North West -1 3 £18,500 -13.95% 2
Leicestershire - 3 £25,000 -
Nottinghamshire - 3 £19,000 -
Derbyshire - 3 £19,000 -
Sheffield - 2 £19,000 -
West Midlands - 2 £32,500 - 1
South Yorkshire - 2 £19,000 -
Mansfield - 2 £19,000 -
Swindon - 2 £20,375 -
Trowbridge - 2 £23,500 -
Wakefield - 2 £19,250 -
Leicester - 2 £22,250 -
Birmingham - 2 £32,500 - 1
Chesterfield - 2 £19,000 -
West Sussex +3 1 £23,000 -8.00%
Oxfordshire - 1 £22,000 -
Southampton - 1 £23,000 - 1
Hampshire - 1 £23,000 - 1
Derby - 1 £19,500 -

Service Desk Technician
Top 30 Related IT Skills

For the 6 months to 22 May 2015, IT jobs within the UK that cited Service Desk Technician in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Technician in their job title.

1 49 (69.01%) Windows
2 41 (57.75%) Active Directory
3 30 (42.25%) MS Office
4 24 (33.80%) MS Excel
5 22 (30.99%) Microsoft
6 19 (26.76%) Citrix
6 19 (26.76%) Windows 7
6 19 (26.76%) Windows 8
7 18 (25.35%) MS Exchange
8 15 (21.13%) Apple
9 14 (19.72%) ITIL
10 12 (16.90%) Windows XP
11 11 (15.49%) SLA
11 11 (15.49%) Blackberry
12 10 (14.08%) Manufacturing
12 10 (14.08%) Exchange Server 2013
13 9 (12.68%) Windows Server 2012
13 9 (12.68%) VMware
13 9 (12.68%) Office 365
13 9 (12.68%) TCP/IP
14 8 (11.27%) IBM Notes
14 8 (11.27%) Lotus
14 8 (11.27%) XenApp
14 8 (11.27%) VMware Infrastructure
15 7 (9.86%) Windows Server 2008
15 7 (9.86%) Exchange Server 2003
15 7 (9.86%) Mac OS X
15 7 (9.86%) Telecoms
15 7 (9.86%) Finance
16 6 (8.45%) Management Information System

Service Desk Technician
Top Related IT Skills by Category

For the 6 months to 22 May 2015, IT jobs within the UK that cited Service Desk Technician in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Technician in their job title. Up to 20 skills are shown per category.

Application Platforms
1 18 (25.35%) MS Exchange
2 10 (14.08%) Exchange Server 2013
3 8 (11.27%) IBM Notes
4 7 (9.86%) Exchange Server 2003
5 4 (5.63%) Blackberry Enterprise Server
5 4 (5.63%) Exchange Server 2007
6 2 (2.82%) Lotus Domino
6 2 (2.82%) Apache
6 2 (2.82%) Tomcat
6 2 (2.82%) Exchange Server 2010
Applications
1 30 (42.25%) MS Office
2 24 (33.80%) MS Excel
3 2 (2.82%) Adobe Creative Suite
4 1 (1.41%) MS PowerPoint
4 1 (1.41%) MS Visio
Cloud Services
1 9 (12.68%) Office 365
Communications & Networking
1 9 (12.68%) TCP/IP
2 5 (7.04%) DNS
3 4 (5.63%) LAN
3 4 (5.63%) WAN
3 4 (5.63%) Firewall
3 4 (5.63%) VLAN
4 3 (4.23%) IP Telephony
4 3 (4.23%) SAN
5 2 (2.82%) DHCP
5 2 (2.82%) Wireless
5 2 (2.82%) NetScaler
5 2 (2.82%) Unified Communications
6 1 (1.41%) NAS
6 1 (1.41%) IPsec
6 1 (1.41%) Wi-Fi
6 1 (1.41%) IPv4
6 1 (1.41%) WLAN
6 1 (1.41%) Structured Cabling
General
1 10 (14.08%) Manufacturing
2 7 (9.86%) Telecoms
2 7 (9.86%) Finance
3 4 (5.63%) Front Office
4 3 (4.23%) Retail
5 2 (2.82%) Law
6 1 (1.41%) Games
6 1 (1.41%) Legal
Miscellaneous
1 11 (15.49%) Blackberry
2 6 (8.45%) Management Information System
2 6 (8.45%) Video Conferencing
3 5 (7.04%) iPad
3 5 (7.04%) iPhone
3 5 (7.04%) Analytical Skills
4 2 (2.82%) User Experience
4 2 (2.82%) Statistics
Operating Systems
1 49 (69.01%) Windows
2 19 (26.76%) Windows 7
2 19 (26.76%) Windows 8
3 12 (16.90%) Windows XP
4 9 (12.68%) Windows Server 2012
5 7 (9.86%) Windows Server 2008
5 7 (9.86%) Mac OS X
6 5 (7.04%) Windows Vista
7 3 (4.23%) Apple iOS
7 3 (4.23%) Windows Server 2003
8 2 (2.82%) Windows 2000
9 1 (1.41%) Mac OS
9 1 (1.41%) Windows Mobile
Processes & Methodologies
1 14 (19.72%) ITIL
2 5 (7.04%) Incident Management
3 3 (4.23%) Workflow Management
3 3 (4.23%) Workflow
3 3 (4.23%) ITSM
3 3 (4.23%) Service Desk Management
4 2 (2.82%) IT Asset Management
4 2 (2.82%) Asset Management
4 2 (2.82%) Customer Engagement
4 2 (2.82%) Time Management
5 1 (1.41%) Data Protection
5 1 (1.41%) Network Management
5 1 (1.41%) Root Cause Analysis
5 1 (1.41%) Problem Management
5 1 (1.41%) Service Management
5 1 (1.41%) Change Management
5 1 (1.41%) E-Commerce
5 1 (1.41%) Line Management
Programming Languages
1 1 (1.41%) C
Qualifications
1 3 (4.23%) ITIL Certification
1 3 (4.23%) MCP
1 3 (4.23%) HND
2 2 (2.82%) Cisco Certification
2 2 (2.82%) Microsoft Certification
2 2 (2.82%) CCNA
3 1 (1.41%) MCSE
3 1 (1.41%) HNC
Quality Assurance & Compliance
1 11 (15.49%) SLA
System Software
1 41 (57.75%) Active Directory
2 8 (11.27%) XenApp
2 8 (11.27%) VMware Infrastructure
3 6 (8.45%) Hyper-V
4 4 (5.63%) Citrix Presentation Server
5 2 (2.82%) VMware ESX
Systems Management
1 4 (5.63%) Symantec Endpoint Protection
1 4 (5.63%) SCCM
2 2 (2.82%) Norton AntiVirus
2 2 (2.82%) WSUS
3 1 (1.41%) MAILsweeper
3 1 (1.41%) DameWare
Vendors
1 22 (30.99%) Microsoft
2 19 (26.76%) Citrix
3 15 (21.13%) Apple
4 9 (12.68%) VMware
5 8 (11.27%) Lotus
6 6 (8.45%) Avaya
6 6 (8.45%) Symantec
7 3 (4.23%) Mitel
8 2 (2.82%) AVG
8 2 (2.82%) SAP
8 2 (2.82%) HP
8 2 (2.82%) Adobe
8 2 (2.82%) IBM
8 2 (2.82%) Sophos
8 2 (2.82%) Trapeze
8 2 (2.82%) Proofpoint
8 2 (2.82%) SonicWALL
8 2 (2.82%) Kaspersky
9 1 (1.41%) Cisco
Milton Keynes, Buckinghamshire
Oscar Associates (UK) Ltd
Salary: £20000 - £23500 per annum
Posted: 3 days ago
Manchester, Lancashire
Lewis Paige
Salary: £30000 - £35000 per annum
Posted: 6 days ago
Richmond, North Yorkshire
Bluetownonline
Salary: Competitive
Posted: 6 days ago
Macclesfield, Cheshire
Ashfield Healthcare Communications
Salary: Competative salary and benefits package
Posted: 7 days ago
Scunthorpe
Bluefire Consulting
Salary: £20000 per annum
Posted: 10 days ago
Goole
Bluefire Consulting
Salary: £20000 per annum
Posted: 12 days ago
Birmingham
Hays IT - Uk Posting account
Salary: £30000.00 - £35000.00 per annum
Posted: 17 days ago
Northampton, Northamptonshire
Krooter
Salary: Market related
Posted: 24 days ago