The first table below looks at the demand for the Service Desk Technician role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Technician in their job title over the 3 months to 22 May 2013 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles currently tracked.

Location
3 months to
22 May 2013
Same period 2012 Same period 2011
Service Desk Technician
Rank 839 873 852
Rank change year-on-year
+34 -21
Permanent jobs requiring a Service Desk Technician 25 27 18
As % of all permanent IT jobs located in the UK 0.023% 0.022% 0.015%
As % of the Job Titles category 0.024% 0.023% 0.016%
Number of salaries quoted 21 24 17
Average salary £22,500 £20,250 £21,500
Average salary % change year-on-year
+11.11% -5.81%
90% offered a salary of more than £18,000 £18,075 £18,500
10% offered a salary of more than £27,000 £24,000 £22,500
UK excluding London average salary £22,500 £19,000 £21,500
% change year-on-year
+18.42% -11.62%
All Job Titles
UK
Permanent IT job ads with a match in the
Job Titles category
102708 116230 115193
As % of all permanent IT jobs located in the UK 94.43% 94.76% 94.23%
Number of salaries quoted 85414 99672 97379
Average salary £42,500 £42,500 £42,500
90% offered a salary of more than £26,500 £27,500 £26,500
10% offered a salary of more than £67,500 £72,500 £70,000
UK excluding London average salary £38,000 £38,000 £37,500
% change year-on-year
- +1.33%

Service Desk Technician
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing Service Desk Technician within the UK as a proportion of the total demand within the Job Titles category.

Service Desk Technician Jobs Demand Trend

Service Desk Technician
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Technician within the UK.

Service Desk Technician Salary Trend

Service Desk Technician
Salary Histogram

This chart provides a salary histogram for IT jobs citing Service Desk Technician over the 3 months to 22 May 2013 within the UK.

Service Desk Technician Salary Histogram

Service Desk Technician
Top 27 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Desk Technician within the UK over the 3 months to 22 May 2013. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
England +29 23 £22,500 +7.14%
South East +12 7 £25,000 +38.88%
Buckinghamshire -4 6 £25,500 +41.66%
Milton Keynes -13 6 £25,500 +41.66%
London +48 4 £25,000 +4.16%
South Yorkshire +3 4 £18,000 -20.00%
West Midlands -9 4 £22,000 +20.54%
Yorkshire -15 4 £18,000 -10.00%
South West - 4 £22,500 -
City of London - 3 £22,500 -
Scotland 0 2 - -
Birmingham - 2 £22,000 -
Bristol - 2 £27,000 -
Berkshire +3 1 £22,500 -
Staffordshire -4 1 - -
Glasgow -19 1 - -
Wiltshire - 1 £22,500 -
Warwickshire - 1 £22,500 -
Dorset - 1 £16,000 -
Halesowen - 1 - -
Willenhall - 1 - -
Wednesbury - 1 - -
Stratford-upon-Avon - 1 £22,500 -
Reading - 1 £22,500 -
Edinburgh - 1 - -
Cannock - 1 - -
Bournemouth - 1 £16,000 -

Service Desk Technician
Top 30 Related IT Skills

For the 6 months to 22 May 2013, IT jobs within the UK that cited Service Desk Technician in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Technician in their job title.

1 35 (71.43%) Windows
2 26 (53.06%) Windows XP
3 25 (51.02%) Active Directory
4 19 (38.78%) ITIL
5 14 (28.57%) Microsoft
6 13 (26.53%) SharePoint
7 12 (24.49%) MS Office
8 11 (22.45%) MS Excel
9 10 (20.41%) Blackberry
10 9 (18.37%) Blackberry Enterprise Server
10 9 (18.37%) Intranet
10 9 (18.37%) Change Management
10 9 (18.37%) Incident Management
10 9 (18.37%) Problem Management
11 8 (16.33%) Windows Server 2008
11 8 (16.33%) Finance
11 8 (16.33%) Legal
11 8 (16.33%) Windows Server 2003
12 7 (14.29%) Lotus
12 7 (14.29%) Lotus Notes
12 7 (14.29%) HTML
12 7 (14.29%) IIS
12 7 (14.29%) SLA
12 7 (14.29%) Mac OS
12 7 (14.29%) Mitel
13 6 (12.24%) Windows 7
13 6 (12.24%) VoIP
14 5 (10.20%) Firewall
14 5 (10.20%) Sage
14 5 (10.20%) Citrix

Service Desk Technician
Top Related IT Skills by Category

For the 6 months to 22 May 2013, IT jobs within the UK that cited Service Desk Technician in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Technician in their job title. Up to 20 skills are shown per category.

Application Development
1 7 (14.29%) HTML
Application Platforms
1 13 (26.53%) SharePoint
2 9 (18.37%) Blackberry Enterprise Server
3 7 (14.29%) Lotus Notes
3 7 (14.29%) IIS
4 5 (10.20%) MS Exchange
5 2 (4.082%) Exchange Server 2003
5 2 (4.082%) Lync
6 1 (2.041%) Exchange Server 2010
Applications
1 12 (24.49%) MS Office
2 11 (22.45%) MS Excel
Communications & Networking
1 9 (18.37%) Intranet
2 6 (12.24%) VoIP
3 5 (10.20%) Firewall
4 3 (6.122%) TCP/IP
4 3 (6.122%) VPN
5 2 (4.082%) WAN
5 2 (4.082%) Broadband
6 1 (2.041%) IP Telephony
6 1 (2.041%) Wireless
6 1 (2.041%) IPsec
6 1 (2.041%) DWDM
6 1 (2.041%) LAN
6 1 (2.041%) DHCP
6 1 (2.041%) DNS
6 1 (2.041%) SAN
General
1 8 (16.33%) Finance
1 8 (16.33%) Legal
2 1 (2.041%) French Language
2 1 (2.041%) Law
2 1 (2.041%) Games
Miscellaneous
1 10 (20.41%) Blackberry
2 5 (10.20%) PDA
3 2 (4.082%) Mainframe
4 1 (2.041%) Mathematics
4 1 (2.041%) Fat Client
4 1 (2.041%) Thin Client
4 1 (2.041%) Handset
4 1 (2.041%) Management Information System
Operating Systems
1 35 (71.43%) Windows
2 26 (53.06%) Windows XP
3 8 (16.33%) Windows Server 2008
3 8 (16.33%) Windows Server 2003
4 7 (14.29%) Mac OS
5 6 (12.24%) Windows 7
6 1 (2.041%) Windows 8
6 1 (2.041%) UNIX
6 1 (2.041%) Linux
Processes & Methodologies
1 19 (38.78%) ITIL
2 9 (18.37%) Change Management
2 9 (18.37%) Incident Management
2 9 (18.37%) Problem Management
3 4 (8.163%) Identity Management
3 4 (8.163%) Disaster Recovery
4 2 (4.082%) ITIL V3
5 1 (2.041%) Continuous Improvement
5 1 (2.041%) Performance Management
5 1 (2.041%) Workflow
5 1 (2.041%) Service Management
5 1 (2.041%) Service Delivery
Programming Languages
1 1 (2.041%) C
1 1 (2.041%) SQL
Qualifications
1 5 (10.20%) Degree
2 3 (6.122%) Microsoft Certification
3 2 (4.082%) ITIL Certification
3 2 (4.082%) MCP
4 1 (2.041%) Cisco Certification
4 1 (2.041%) MCSE
4 1 (2.041%) MCSA
4 1 (2.041%) CCNA
Quality Assurance & Compliance
1 7 (14.29%) SLA
System Software
1 25 (51.02%) Active Directory
2 1 (2.041%) Forefront TMG
2 1 (2.041%) Hyper-V
2 1 (2.041%) XenApp
2 1 (2.041%) XenDesktop
2 1 (2.041%) VMware Infrastructure
Vendors
1 14 (28.57%) Microsoft
2 7 (14.29%) Lotus
2 7 (14.29%) Mitel
3 5 (10.20%) Sage
3 5 (10.20%) Citrix
4 4 (8.163%) Remedy
4 4 (8.163%) Cisco
5 1 (2.041%) SonicWALL
5 1 (2.041%) ProCurve
5 1 (2.041%) CheckPoint
5 1 (2.041%) VMware
5 1 (2.041%) Juniper
5 1 (2.041%) NetApp
5 1 (2.041%) HP
5 1 (2.041%) Intel
5 1 (2.041%) Nortel