The statistics below represent IT jobs advertised across the UK that had Service Desk Technician featuring in the job title. Included is a guide to the salaries offered over the 3 months to 28 May 2016 with a comparison to same period over 2 years.

3 months to
28 May 2016
Same period 2015 Same period 2014
Service Desk Technician
Rank 871 908 974
Rank change year-on-year
+37 +66
Permanent jobs requiring a Service Desk Technician 38 57 39
As % of all permanent IT jobs located in the UK 0.038% 0.053% 0.033%
As % of the Job Titles category 0.040% 0.055% 0.034%
Number of salaries quoted 36 49 35
Median salary £22,750 £20,125 £22,500
Median salary % change year-on-year
+13.04% -10.55%
90% offered a salary of more than £18,000 £18,500 £16,700
10% offered a salary of more than £30,000 £26,000 £32,000
UK excluding London median salary £22,500 £19,500 £22,000
% change year-on-year
+15.38% -11.36%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
95982 104272 114131
As % of all permanent IT jobs located in the UK 96.29% 96.47% 96.49%
Number of salaries quoted 80766 85499 93521
Median salary £46,500 £45,000 £45,000
Median salary % change year-on-year
+3.33% -
90% offered a salary of more than £27,500 £26,500 £27,000
10% offered a salary of more than £70,000 £67,500 £70,000
UK excluding London median salary £41,500 £40,000 £40,000
% change year-on-year
+3.75% -

Service Desk Technician
Jobs Demand Trend

The demand trend of job ads that featured Service Desk Technician in the job title.

Service Desk Technician Jobs Demand Trend in the UK

Service Desk Technician
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Technician within the UK.

Service Desk Technician Salary Trend in the UK

Service Desk Technician
Salary Histogram

This chart provides a salary histogram for IT jobs citing Service Desk Technician over the 3 months to 28 May 2016 within the UK.

Service Desk Technician Salary Histogram in the UK

Service Desk Technician
Top 30 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Technician within the UK over the 3 months to 28 May 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +1 35 £23,000 +14.28% 4
South East +12 11 £22,500 +18.42% 2
West Midlands -8 9 £22,000 -32.30%
London +30 7 £24,500 +6.52% 1
Surrey +2 5 £25,000 +38.88%
West Yorkshire +5 4 £23,000 +24.32%
Yorkshire +2 4 £23,000 +21.05%
Leeds -3 3 £23,000 +21.05%
Birmingham -9 3 £30,000 -7.69%
Edinburgh - 3 £18,000 -
Godalming - 3 £25,000 -
Warwick - 3 £17,500 -
Scotland - 3 £18,000 -
Warwickshire - 3 £17,500 -
Berkshire - 3 £22,000 -
Hampshire +23 2 £19,000 -17.39% 2
Wiltshire +8 2 £19,000 -19.14%
Nottingham +7 2 £30,000 +53.84%
South West +6 2 £19,000 -19.14%
Nottinghamshire +5 2 £30,000 +57.89%
East Midlands +4 2 £30,000 +53.84%
Swindon 0 2 £19,000 -6.74%
Wokingham - 2 £22,000 -
Kingston Upon Thames - 2 £22,000 -
Southampton +7 1 - - 1
West Sussex -2 1 £19,500 -15.21%
Worcestershire - 1 £19,500 -
Staffordshire - 1 £22,000 -
City of London - 1 £37,500 -
Stoke-on-Trent - 1 £22,000 -

Service Desk Technician Skill Set
Top 30 Related IT Skills

For the 6 months to 28 May 2016, Service Desk Technician job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring Service Desk Technician in the job title.

1 57 (77.03%) Active Directory
2 51 (68.92%) Windows
3 37 (50.00%) Microsoft
4 33 (44.59%) MS Excel
4 33 (44.59%) Windows 7
5 31 (41.89%) MS Office
6 28 (37.84%) ITIL
7 22 (29.73%) MS Exchange
8 21 (28.38%) Citrix
9 18 (24.32%) Windows 8
10 17 (22.97%) Windows Server
11 16 (21.62%) SLA
12 15 (20.27%) Microsoft Certification
13 12 (16.22%) Windows XP
14 11 (14.86%) MCSE
14 11 (14.86%) Mentoring
15 10 (13.51%) Windows Server 2012
15 10 (13.51%) Finance
16 9 (12.16%) Firewall
16 9 (12.16%) VMware
16 9 (12.16%) VMware Infrastructure
16 9 (12.16%) Office 365
17 8 (10.81%) Windows Server 2008
17 8 (10.81%) Management Information System
18 7 (9.46%) Exchange Server 2007
18 7 (9.46%) TCP/IP
18 7 (9.46%) Symantec
18 7 (9.46%) ITIL V3
19 6 (8.11%) Exchange Server 2013
19 6 (8.11%) Analytical Skills

Service Desk Technician Skill Set
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 22 (29.73%) MS Exchange
2 7 (9.46%) Exchange Server 2007
3 6 (8.11%) Exchange Server 2013
4 5 (6.76%) Exchange Server 2010
5 4 (5.41%) Exchange Server 2003
6 3 (4.05%) Blackberry Enterprise Server
6 3 (4.05%) SharePoint
7 2 (2.70%) IIS
7 2 (2.70%) Skype for Business
8 1 (1.35%) IBM Notes
Applications
1 33 (44.59%) MS Excel
2 31 (41.89%) MS Office
3 5 (6.76%) MS PowerPoint
Cloud Services
1 9 (12.16%) Office 365
Communications & Networking
1 9 (12.16%) Firewall
2 7 (9.46%) TCP/IP
3 6 (8.11%) Internet
4 5 (6.76%) IPsec
4 5 (6.76%) LAN
4 5 (6.76%) VLAN
4 5 (6.76%) VPN
4 5 (6.76%) Wi-Fi
5 4 (5.41%) DHCP
5 4 (5.41%) DNS
5 4 (5.41%) L2TP
5 4 (5.41%) NetScaler
5 4 (5.41%) Remote Desktop
5 4 (5.41%) SAN
6 2 (2.70%) Intranet
6 2 (2.70%) IP Telephony
6 2 (2.70%) WAN
7 1 (1.35%) ADSL
Database & Business Intelligence
1 4 (5.41%) SQL Server
General
1 10 (13.51%) Finance
2 3 (4.05%) Law
2 3 (4.05%) Retail
3 1 (1.35%) Banking
3 1 (1.35%) French Language
3 1 (1.35%) German Language
3 1 (1.35%) Greek Language
3 1 (1.35%) Spanish Language
3 1 (1.35%) Telecoms
Miscellaneous
1 8 (10.81%) Management Information System
2 6 (8.11%) Analytical Skills
2 6 (8.11%) Blackberry
3 2 (2.70%) Driving Licence
3 2 (2.70%) Smartphone
3 2 (2.70%) Statistics
4 1 (1.35%) Data Centre
4 1 (1.35%) Digital Media
4 1 (1.35%) Fat Client
4 1 (1.35%) Mathematics
4 1 (1.35%) Thin Client
Operating Systems
1 51 (68.92%) Windows
2 33 (44.59%) Windows 7
3 18 (24.32%) Windows 8
4 17 (22.97%) Windows Server
5 12 (16.22%) Windows XP
6 10 (13.51%) Windows Server 2012
7 8 (10.81%) Windows Server 2008
8 6 (8.11%) Windows 2000
9 5 (6.76%) Linux
9 5 (6.76%) Windows 10
10 2 (2.70%) Mac OS
10 2 (2.70%) Mac OS X
11 1 (1.35%) Android
11 1 (1.35%) Apple iOS
11 1 (1.35%) Unix
11 1 (1.35%) Windows Server 2003
11 1 (1.35%) Windows Vista
Processes & Methodologies
1 28 (37.84%) ITIL
2 11 (14.86%) Mentoring
3 7 (9.46%) ITIL V3
4 6 (8.11%) Time Management
5 5 (6.76%) Incident Management
5 5 (6.76%) Migration
5 5 (6.76%) Problem Management
6 4 (5.41%) Business Continuity
6 4 (5.41%) ITSM
6 4 (5.41%) Multi-Factor Authentication
6 4 (5.41%) Two-Factor Authentication
7 3 (4.05%) Disaster Recovery
7 3 (4.05%) Service Desk Management
7 3 (4.05%) Workflow
7 3 (4.05%) Workflow Management
8 2 (2.70%) Data Analysis
8 2 (2.70%) Data Protection
8 2 (2.70%) Password Management
8 2 (2.70%) Process Management
8 2 (2.70%) Service Delivery
Programming Languages
1 5 (6.76%) PowerShell
2 3 (4.05%) Java
3 2 (2.70%) Shell Script
3 2 (2.70%) SQL
4 1 (1.35%) C
Qualifications
1 15 (20.27%) Microsoft Certification
2 11 (14.86%) MCSE
3 6 (8.11%) Cisco Certification
4 5 (6.76%) Degree
4 5 (6.76%) ITIL Certification
4 5 (6.76%) MCITP
5 4 (5.41%) CCNA
5 4 (5.41%) MCP
5 4 (5.41%) MCSA
5 4 (5.41%) Network+ Certification
6 3 (4.05%) ITIL Foundation Certificate
7 1 (1.35%) A+ Certification
7 1 (1.35%) GNVQ
7 1 (1.35%) HNC
7 1 (1.35%) MCDST
Quality Assurance & Compliance
1 16 (21.62%) SLA
System Software
1 57 (77.03%) Active Directory
2 9 (12.16%) VMware Infrastructure
3 5 (6.76%) Hyper-V
3 5 (6.76%) XenApp
4 4 (5.41%) VMware ESX
4 4 (5.41%) XenDesktop
5 1 (1.35%) Terminal Services
5 1 (1.35%) vSphere
Systems Management
1 4 (5.41%) Backup Exec
1 4 (5.41%) Norton AntiVirus
2 2 (2.70%) SCCM
3 1 (1.35%) Nagios
3 1 (1.35%) SCOM
Vendors
1 37 (50.00%) Microsoft
2 21 (28.38%) Citrix
3 9 (12.16%) VMware
4 7 (9.46%) Symantec
5 5 (6.76%) HP
5 5 (6.76%) SonicWALL
6 4 (5.41%) AVG
6 4 (5.41%) Bloomberg
6 4 (5.41%) Cisco
6 4 (5.41%) EMC
6 4 (5.41%) Kaseya
6 4 (5.41%) Kaspersky
6 4 (5.41%) NetApp
6 4 (5.41%) Reuters
6 4 (5.41%) Ruckus Wireless
6 4 (5.41%) Sophos
7 2 (2.70%) Adobe
7 2 (2.70%) FactSet
7 2 (2.70%) Fidessa
7 2 (2.70%) Siemens
Nantwich
Energize Recruitment Solutions Ltd
Salary: £17000 - £22000 per annum
Posted: Yesterday
Central London / West End
TabSys
Salary: From £25,000 to £27,000 per annum Plus up to 3k travel allowance
Posted: 4 days ago
Basingstoke
Hays Specialist Recruitment Ltd
Salary: £18000.00 - £20000.00 per annum + training, free parking, pension, etc
Posted: 8 days ago