The table below looks at the statistics for the Service Desk Technician role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Technician in their job title over the 3 months to 19 September 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
19 Sep 2014
Same period 2013 Same period 2012
Service Desk Technician
Rank 858 856 867
Rank change year-on-year
-2 +11
Permanent jobs requiring a Service Desk Technician 44 20 34
As % of all permanent IT jobs located in the UK 0.038% 0.019% 0.029%
As % of the Job Titles category 0.041% 0.020% 0.031%
Number of salaries quoted 40 17 26
Average salary £25,000 £22,000 £21,750
Average salary % change year-on-year
+13.63% +1.14%
90% offered a salary of more than £19,450 £14,800 £18,000
10% offered a salary of more than £27,650 £26,000 £26,750
UK excluding London average salary £25,000 £22,000 £18,950
% change year-on-year
+13.63% +16.09%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
108127 100585 110257
As % of all permanent IT jobs located in the UK 94.45% 94.27% 95.15%
Number of salaries quoted 87510 83697 93999
Average salary £45,000 £43,000 £42,500
Average salary % change year-on-year
+4.65% +1.17%
90% offered a salary of more than £26,500 £26,500 £26,500
10% offered a salary of more than £70,000 £67,500 £70,000
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

Service Desk Technician
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing Service Desk Technician in the job title within the UK as a proportion of the total demand within the Job Titles category.

Service Desk Technician Jobs Demand Trend in the UK

Service Desk Technician
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Technician within the UK.

Service Desk Technician Salary Trend in the UK

Service Desk Technician
Salary Histogram

This chart provides a salary histogram for IT jobs citing Service Desk Technician over the 3 months to 19 September 2014 within the UK.

Service Desk Technician Salary Histogram in the UK

Service Desk Technician
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Desk Technician within the UK over the 3 months to 19 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +6 43 £25,000 +13.63% 6
East of England - 11 £25,000 - 2
South East -10 10 £22,000 +2.32% 1
Cambridge - 10 £25,000 - 2
Cambridgeshire - 10 £25,000 - 2
North West -11 9 £25,000 +18.34% 1
London -23 7 £23,000 +13.86%
Berkshire - 4 £24,750 -
Southampton +3 3 £16,500 -15.38% 1
Hampshire -7 3 £16,500 -29.78% 1
West Midlands -13 3 £27,500 +25.00% 1
Reading - 3 £27,500 -
Surrey +2 2 £28,250 +20.21%
Birmingham - 2 £30,000 -
Warwickshire +6 1 £26,000 +9.47%
Manchester +1 1 £19,500 -22.77% 1
Cheshire -12 1 £23,000 +35.29%
South West -28 1 £22,500 - 1
Scotland - 1 - -
West Yorkshire - 1 £23,000 -
Yorkshire - 1 £23,000 -
East Midlands - 1 - -
Hertfordshire - 1 £20,000 -
Lancashire - 1 £22,000 -
Lincolnshire - 1 - -
Gloucestershire - 1 £22,500 - 1
Buckinghamshire - 1 - -
Stratford-upon-Avon - 1 £26,000 -
Watford - 1 £20,000 -
Winsford - 1 £23,000 -

Service Desk Technician
Top 30 Related IT Skills

For the 6 months to 19 September 2014, IT jobs within the UK that cited Service Desk Technician in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Technician in their job title.

1 53 (63.86%) Windows
2 45 (54.22%) Microsoft
3 38 (45.78%) Active Directory
4 36 (43.37%) MS Office
5 27 (32.53%) ITIL
5 27 (32.53%) MS Excel
6 21 (25.30%) SLA
7 16 (19.28%) Windows 7
8 15 (18.07%) Blackberry
8 15 (18.07%) MS Exchange
9 14 (16.87%) Citrix
9 14 (16.87%) Finance
10 12 (14.46%) Windows XP
11 10 (12.05%) Incident Management
12 9 (10.84%) VMware
12 9 (10.84%) ITIL Certification
13 8 (9.64%) Lotus
13 8 (9.64%) Blackberry Enterprise Server
13 8 (9.64%) IBM Notes
13 8 (9.64%) MCP
13 8 (9.64%) Firewall
14 7 (8.43%) Asset Management
14 7 (8.43%) LAN
14 7 (8.43%) iPad
15 6 (7.23%) Microsoft Certification
15 6 (7.23%) WAN
15 6 (7.23%) Problem Management
15 6 (7.23%) Disaster Recovery
16 5 (6.02%) Network+ Certification
16 5 (6.02%) Mitel

Service Desk Technician
Top Related IT Skills by Category

For the 6 months to 19 September 2014, IT jobs within the UK that cited Service Desk Technician in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Technician in their job title. Up to 20 skills are shown per category.

Application Platforms
1 15 (18.07%) MS Exchange
2 8 (9.64%) Blackberry Enterprise Server
2 8 (9.64%) IBM Notes
3 4 (4.82%) Exchange Server 2003
4 3 (3.61%) SharePoint
4 3 (3.61%) Lync
4 3 (3.61%) Exchange Server 2010
5 1 (1.20%) Exchange Server 2013
5 1 (1.20%) WorkSite
5 1 (1.20%) Exchange Server 2007
Applications
1 36 (43.37%) MS Office
2 27 (32.53%) MS Excel
3 5 (6.02%) MS PowerPoint
Cloud Services
1 3 (3.61%) Office 365
Communications & Networking
1 8 (9.64%) Firewall
2 7 (8.43%) LAN
3 6 (7.23%) WAN
4 2 (2.41%) VPN
4 2 (2.41%) Wi-Fi
4 2 (2.41%) IP Telephony
5 1 (1.20%) VLAN
5 1 (1.20%) NetScaler
5 1 (1.20%) IPsec
5 1 (1.20%) ADSL
5 1 (1.20%) DNS
5 1 (1.20%) SAN
5 1 (1.20%) Internet
5 1 (1.20%) L2TP
5 1 (1.20%) TCP/IP
5 1 (1.20%) VoIP
Database & Business Intelligence
1 2 (2.41%) SQL Server
2 1 (1.20%) SQL Server 2012
General
1 14 (16.87%) Finance
2 5 (6.02%) Marketing
3 3 (3.61%) Advertising
4 1 (1.20%) Retail
4 1 (1.20%) French Language
4 1 (1.20%) Law
4 1 (1.20%) Legal
4 1 (1.20%) Pharmaceutical
4 1 (1.20%) Telecoms
Miscellaneous
1 15 (18.07%) Blackberry
2 7 (8.43%) iPad
3 2 (2.41%) iPhone
4 1 (1.20%) Kindle
4 1 (1.20%) Analytical Skills
4 1 (1.20%) NHS
4 1 (1.20%) Thin Client
4 1 (1.20%) Management Information System
4 1 (1.20%) Fat Client
4 1 (1.20%) Video Conferencing
Operating Systems
1 53 (63.86%) Windows
2 16 (19.28%) Windows 7
3 12 (14.46%) Windows XP
4 5 (6.02%) Mac OS X
4 5 (6.02%) Windows Server 2008
4 5 (6.02%) Windows Server 2012
5 3 (3.61%) Windows Server 2003
5 3 (3.61%) Windows Vista
6 2 (2.41%) Mac OS
6 2 (2.41%) Windows 8
7 1 (1.20%) AIX
7 1 (1.20%) Linux
7 1 (1.20%) Windows 2000
Processes & Methodologies
1 27 (32.53%) ITIL
2 10 (12.05%) Incident Management
3 7 (8.43%) Asset Management
4 6 (7.23%) Problem Management
4 6 (7.23%) Disaster Recovery
5 5 (6.02%) Software Asset Management
6 4 (4.82%) Service Management
7 3 (3.61%) Time Management
7 3 (3.61%) Software Distribution
8 2 (2.41%) Coaching
8 2 (2.41%) Project Management
8 2 (2.41%) Change Management
9 1 (1.20%) Information Security
9 1 (1.20%) Service Delivery
9 1 (1.20%) PRINCE2
9 1 (1.20%) Line Management
9 1 (1.20%) Mentoring
Programming Languages
1 1 (1.20%) SQL
1 1 (1.20%) PowerShell
Qualifications
1 9 (10.84%) ITIL Certification
2 8 (9.64%) MCP
3 6 (7.23%) Microsoft Certification
4 5 (6.02%) A+ Certification
4 5 (6.02%) Network+ Certification
5 4 (4.82%) MCSE
6 3 (3.61%) Degree
7 2 (2.41%) MCSA
8 1 (1.20%) CCNA
8 1 (1.20%) Cisco Certification
8 1 (1.20%) MCTS
8 1 (1.20%) MCITP
Quality Assurance & Compliance
1 21 (25.30%) SLA
2 3 (3.61%) ISO 9001
System Software
1 38 (45.78%) Active Directory
2 5 (6.02%) VMware Infrastructure
3 4 (4.82%) Hyper-V
4 3 (3.61%) Terminal Services
5 2 (2.41%) XenApp
6 1 (1.20%) XenDesktop
6 1 (1.20%) VMware ESX
Systems Management
1 3 (3.61%) Backup Exec
2 2 (2.41%) SCCM
3 1 (1.20%) Norton AntiVirus
Vendors
1 45 (54.22%) Microsoft
2 14 (16.87%) Citrix
3 9 (10.84%) VMware
4 8 (9.64%) Lotus
5 5 (6.02%) Mitel
6 4 (4.82%) HP
7 3 (3.61%) Cisco
8 2 (2.41%) Apple
8 2 (2.41%) Symantec
8 2 (2.41%) Kaspersky
9 1 (1.20%) Veeam
9 1 (1.20%) Kaseya
9 1 (1.20%) AVG
9 1 (1.20%) Ruckus Wireless
9 1 (1.20%) Remedy
9 1 (1.20%) McAfee
9 1 (1.20%) Sophos
9 1 (1.20%) Dell
9 1 (1.20%) EMC
9 1 (1.20%) Red Hat
Cambridge, Cambridgeshire
Deerfoot IT Resources Ltd
Salary: £20000 - £26000 per annum + bens
Posted: 3 days ago
Manchester, Lancashire
McGregor Boyall
Salary: £23000 - £25000 per annum + benefits
Posted: 6 days ago
Southampton, Hampshire
Spectrum IT Recruitment (South) Ltd
Salary: £15000 - £18000 per annum + Benefits
Posted: 6 days ago
Cambridge
Hays IT - Uk Posting account
Salary: £24000.00 - £26000.00 per annum
Posted: 10 days ago
Tipton, West Midlands (County)
Rethink Mental Illness
Salary: From £18,378 to £20,622 per annum
Posted: 11 days ago
Cheltenham
Opus Recruitment Solutions Ltd
Salary: £21000 - £24000 per annum
Posted: 27 days ago