The table below looks at the statistics for the Service Desk Technician role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Technician in their job title over the 3 months to 2 September 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
2 Sep 2014
Same period 2013 Same period 2012
Service Desk Technician
Rank 870 857 857
Rank change year-on-year
-13 0
Permanent jobs requiring a Service Desk Technician 37 17 36
As % of all permanent IT jobs located in the UK 0.032% 0.016% 0.031%
As % of the Job Titles category 0.034% 0.017% 0.032%
Number of salaries quoted 30 15 27
Average salary £25,000 £21,500 £22,500
Average salary % change year-on-year
+16.27% -4.44%
90% offered a salary of more than £19,500 £14,700 £18,000
10% offered a salary of more than £29,100 £26,900 £25,400
UK excluding London average salary £25,000 £21,500 £18,975
% change year-on-year
+16.27% +13.30%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
109120 101188 111394
As % of all permanent IT jobs located in the UK 94.40% 94.25% 95.15%
Number of salaries quoted 88233 84007 95056
Average salary £45,000 £42,500 £42,500
Average salary % change year-on-year
+5.88% -
90% offered a salary of more than £26,500 £26,500 £27,000
10% offered a salary of more than £70,000 £70,000 £70,000
UK excluding London average salary £40,000 £39,000 £38,500
% change year-on-year
+2.56% +1.29%

Service Desk Technician
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing Service Desk Technician in the job title within the UK as a proportion of the total demand within the Job Titles category.

Service Desk Technician Jobs Demand Trend in the UK

Service Desk Technician
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Technician within the UK.

Service Desk Technician Salary Trend in the UK

Service Desk Technician
Salary Histogram

This chart provides a salary histogram for IT jobs citing Service Desk Technician over the 3 months to 2 September 2014 within the UK.

Service Desk Technician Salary Histogram in the UK

Service Desk Technician
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Desk Technician within the UK over the 3 months to 2 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -6 36 £25,000 +16.27% 6
South East -16 10 £25,500 +41.66% 1
North West - 9 £25,000 - 1
East of England - 8 £23,750 - 2
Cambridge - 7 £25,000 - 2
Cambridgeshire - 7 £25,000 - 2
Buckinghamshire - 4 - -
London -4 3 £27,000 +33.66%
West Midlands -4 3 £27,500 +5.76% 1
Berkshire - 3 £22,000 -
Birmingham +1 2 £30,000 +9.09% 1
Manchester - 2 £19,500 -
Reading - 2 £25,500 -
Surrey - 2 £29,000 -
Warwickshire +9 1 £26,000 +9.47%
Southampton +4 1 £16,500 -15.38% 1
Hampshire -10 1 £16,500 -23.25% 1
South West -27 1 £22,500 - 1
Scotland - 1 - -
Hertfordshire - 1 £20,000 -
Lancashire - 1 £22,000 -
Lincolnshire - 1 - -
West Yorkshire - 1 £23,000 -
Yorkshire - 1 £23,000 -
East Midlands - 1 - -
Stratford-upon-Avon - 1 £26,000 -
Watford - 1 £20,000 -
Winsford - 1 £23,000 - 1
Cheshire - 1 £23,000 - 1
Gloucestershire - 1 £22,500 - 1

Service Desk Technician
Top 30 Related IT Skills

For the 6 months to 2 September 2014, IT jobs within the UK that cited Service Desk Technician in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Technician in their job title.

1 45 (61.64%) Windows
2 39 (53.42%) Microsoft
3 34 (46.58%) Active Directory
4 33 (45.21%) MS Office
5 26 (35.62%) ITIL
6 25 (34.25%) MS Excel
7 16 (21.92%) SLA
8 15 (20.55%) Windows 7
9 14 (19.18%) Finance
9 14 (19.18%) Blackberry
10 13 (17.81%) Citrix
11 11 (15.07%) Windows XP
12 10 (13.70%) MS Exchange
13 9 (12.33%) ITIL Certification
13 9 (12.33%) Incident Management
14 8 (10.96%) VMware
14 8 (10.96%) Lotus
14 8 (10.96%) Blackberry Enterprise Server
14 8 (10.96%) IBM Notes
15 7 (9.59%) MCP
15 7 (9.59%) LAN
15 7 (9.59%) Firewall
15 7 (9.59%) Asset Management
15 7 (9.59%) iPad
16 6 (8.22%) Problem Management
16 6 (8.22%) WAN
16 6 (8.22%) Microsoft Certification
17 5 (6.85%) A+ Certification
17 5 (6.85%) Disaster Recovery
17 5 (6.85%) Mac OS X

Service Desk Technician
Top Related IT Skills by Category

For the 6 months to 2 September 2014, IT jobs within the UK that cited Service Desk Technician in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Technician in their job title. Up to 20 skills are shown per category.

Application Platforms
1 10 (13.70%) MS Exchange
2 8 (10.96%) Blackberry Enterprise Server
2 8 (10.96%) IBM Notes
3 3 (4.11%) Exchange Server 2003
4 2 (2.74%) SharePoint
5 1 (1.37%) WorkSite
5 1 (1.37%) Lync
5 1 (1.37%) Exchange Server 2013
Applications
1 33 (45.21%) MS Office
2 25 (34.25%) MS Excel
3 5 (6.85%) MS PowerPoint
Cloud Services
1 2 (2.74%) Office 365
Communications & Networking
1 7 (9.59%) LAN
1 7 (9.59%) Firewall
2 6 (8.22%) WAN
3 2 (2.74%) VPN
3 2 (2.74%) Wi-Fi
3 2 (2.74%) IP Telephony
4 1 (1.37%) VLAN
4 1 (1.37%) NetScaler
4 1 (1.37%) IPsec
4 1 (1.37%) ADSL
4 1 (1.37%) SAN
4 1 (1.37%) Internet
4 1 (1.37%) L2TP
4 1 (1.37%) TCP/IP
4 1 (1.37%) VoIP
Database & Business Intelligence
1 2 (2.74%) SQL Server
2 1 (1.37%) SQL Server 2012
General
1 14 (19.18%) Finance
2 3 (4.11%) Marketing
3 1 (1.37%) French Language
3 1 (1.37%) Pharmaceutical
3 1 (1.37%) Telecoms
3 1 (1.37%) Law
3 1 (1.37%) Legal
3 1 (1.37%) Advertising
3 1 (1.37%) Retail
Miscellaneous
1 14 (19.18%) Blackberry
2 7 (9.59%) iPad
3 2 (2.74%) iPhone
4 1 (1.37%) NHS
4 1 (1.37%) Management Information System
4 1 (1.37%) Video Conferencing
Operating Systems
1 45 (61.64%) Windows
2 15 (20.55%) Windows 7
3 11 (15.07%) Windows XP
4 5 (6.85%) Mac OS X
5 4 (5.48%) Windows Server 2012
6 3 (4.11%) Windows Vista
6 3 (4.11%) Windows Server 2008
7 2 (2.74%) Mac OS
7 2 (2.74%) Windows Server 2003
7 2 (2.74%) Windows 8
8 1 (1.37%) AIX
8 1 (1.37%) Linux
8 1 (1.37%) Windows 2000
Processes & Methodologies
1 26 (35.62%) ITIL
2 9 (12.33%) Incident Management
3 7 (9.59%) Asset Management
4 6 (8.22%) Problem Management
5 5 (6.85%) Disaster Recovery
6 4 (5.48%) Service Management
7 2 (2.74%) Project Management
7 2 (2.74%) Change Management
7 2 (2.74%) Coaching
8 1 (1.37%) Information Security
8 1 (1.37%) Service Delivery
8 1 (1.37%) PRINCE2
8 1 (1.37%) Time Management
8 1 (1.37%) Performance Management
8 1 (1.37%) Software Distribution
8 1 (1.37%) Service Desk Management
8 1 (1.37%) Line Management
8 1 (1.37%) Mentoring
Programming Languages
1 1 (1.37%) SQL
1 1 (1.37%) PowerShell
Qualifications
1 9 (12.33%) ITIL Certification
2 7 (9.59%) MCP
3 6 (8.22%) Microsoft Certification
4 5 (6.85%) A+ Certification
4 5 (6.85%) Network+ Certification
5 4 (5.48%) MCSE
6 2 (2.74%) MCSA
7 1 (1.37%) CCNA
7 1 (1.37%) Cisco Certification
7 1 (1.37%) MCTS
7 1 (1.37%) MCITP
7 1 (1.37%) Degree
Quality Assurance & Compliance
1 16 (21.92%) SLA
2 2 (2.74%) ISO 9001
System Software
1 34 (46.58%) Active Directory
2 4 (5.48%) VMware Infrastructure
2 4 (5.48%) Hyper-V
3 2 (2.74%) Terminal Services
4 1 (1.37%) VMware ESX
4 1 (1.37%) XenApp
4 1 (1.37%) XenDesktop
Systems Management
1 2 (2.74%) Backup Exec
1 2 (2.74%) SCCM
2 1 (1.37%) Norton AntiVirus
Vendors
1 39 (53.42%) Microsoft
2 13 (17.81%) Citrix
3 8 (10.96%) Lotus
3 8 (10.96%) VMware
4 4 (5.48%) Mitel
4 4 (5.48%) HP
5 3 (4.11%) Cisco
6 2 (2.74%) Apple
6 2 (2.74%) Kaspersky
7 1 (1.37%) Kaseya
7 1 (1.37%) AVG
7 1 (1.37%) Ruckus Wireless
7 1 (1.37%) Symantec
7 1 (1.37%) Remedy
7 1 (1.37%) McAfee
7 1 (1.37%) Sophos
7 1 (1.37%) Dell
7 1 (1.37%) EMC
7 1 (1.37%) Red Hat
7 1 (1.37%) NetApp
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