The statistics below represent IT jobs advertised across the UK that had Service Desk Technician featuring in the job title. Included is a guide to the salaries offered over the 3 months to 29 September 2016 with a comparison to same period over 2 years.

3 months to
29 Sep 2016
Same period 2015 Same period 2014
Service Desk Technician
Rank 854 930 938
Rank change year-on-year
+76 +8
Permanent jobs requiring a Service Desk Technician 53 37 46
As % of all permanent IT jobs located in the UK 0.056% 0.034% 0.040%
As % of the Job Titles category 0.058% 0.035% 0.042%
Number of salaries quoted 50 30 43
Median salary £23,000 £21,500 £23,000
Median salary % change year-on-year
+6.97% -6.52%
90% offered a salary of more than £18,950 £18,500 £17,000
10% offered a salary of more than £32,550 £32,100 £27,500
UK excluding London median salary £23,000 £21,000 £23,000
% change year-on-year
+9.52% -8.69%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
91484 105195 110265
As % of all permanent IT jobs located in the UK 96.28% 96.25% 96.44%
Number of salaries quoted 76513 87677 89230
Median salary £47,000 £45,000 £45,000
Median salary % change year-on-year
+4.44% -
90% offered a salary of more than £27,500 £26,500 £26,500
10% offered a salary of more than £72,500 £67,500 £70,000
UK excluding London median salary £42,091 £40,000 £40,000
% change year-on-year
+5.22% -

Service Desk Technician
Jobs Demand Trend

The demand trend of job ads that featured Service Desk Technician in the job title.

Service Desk Technician Jobs Demand Trend in the UK

Service Desk Technician
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Technician within the UK.

Service Desk Technician Salary Trend in the UK

Service Desk Technician
Salary Histogram

This chart provides a salary histogram for IT jobs citing Service Desk Technician over the 3 months to 29 September 2016 within the UK.

Service Desk Technician Salary Histogram in the UK

Service Desk Technician
Top 30 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Technician within the UK over the 3 months to 29 September 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +80 52 £23,000 +6.97% 4
South East +60 19 £25,000 +35.13% 3
Berkshire - 12 £25,000 - 1
West Midlands -12 6 £33,000 +1.53%
Bracknell - 6 £25,000 -
Yorkshire +32 5 £23,000 +21.05%
West Yorkshire +23 5 £23,000 +21.05%
North West -1 5 £19,500 -2.50% 1
Leeds - 5 £23,000 -
London +40 4 £26,500 -7.01%
East Midlands +20 4 £22,600 +18.94%
East of England +17 4 £23,250 +3.33%
Nottinghamshire +7 4 £22,600 +18.94%
South West -2 4 £19,000 -11.62%
Birmingham -21 4 £33,000 +1.53%
Nottingham - 4 £22,600 -
Hampshire - 4 £21,500 - 1
Cambridgeshire - 4 £23,250 -
Cheshire - 3 £19,500 -
Devon - 3 - -
Plymouth - 3 - -
Northwich - 3 £19,500 -
Farnborough - 3 £21,500 -
Buckinghamshire +18 2 £25,000 -
Stratford-upon-Avon - 2 £27,500 -
Warwickshire - 2 £27,500 -
Reading - 2 £23,000 - 1
Peterborough - 2 £22,000 -
Cambridge - 2 £32,250 -
Surrey +37 1 £18,250 -19.78%

Service Desk Technician Skill Set
Top 30 Related IT Skills

For the 6 months to 29 September 2016, Service Desk Technician job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring Service Desk Technician in the job title.

1 68 (71.58%) Active Directory
2 59 (62.11%) Microsoft
3 58 (61.05%) Windows
4 32 (33.68%) ITIL
4 32 (33.68%) Windows 7
5 30 (31.58%) MS Office
6 27 (28.42%) Windows Server
7 26 (27.37%) MS Excel
8 25 (26.32%) Microsoft Certification
9 20 (21.05%) MCSE
10 16 (16.84%) VMware
11 15 (15.79%) Finance
11 15 (15.79%) SLA
11 15 (15.79%) Time Management
12 13 (13.68%) MS Exchange
13 12 (12.63%) MS PowerPoint
14 11 (11.58%) Cisco
14 11 (11.58%) Symantec
14 11 (11.58%) VMware Infrastructure
15 10 (10.53%) LAN
15 10 (10.53%) MCP
16 9 (9.47%) WAN
16 9 (9.47%) TCP/IP
16 9 (9.47%) CCNA
16 9 (9.47%) Citrix
16 9 (9.47%) Cisco Certification
17 8 (8.42%) Windows XP
17 8 (8.42%) Incident Management
18 7 (7.37%) Degree
18 7 (7.37%) VPN

Service Desk Technician Skill Set
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 13 (13.68%) MS Exchange
2 5 (5.26%) Exchange Server 2007
3 3 (3.16%) Exchange Server 2010
3 3 (3.16%) Exchange Server 2013
3 3 (3.16%) IIS
3 3 (3.16%) Skype for Business
4 2 (2.11%) Blackberry Enterprise Server
5 1 (1.05%) Exchange Server 2003
5 1 (1.05%) IBM Notes
5 1 (1.05%) SharePoint
Applications
1 30 (31.58%) MS Office
2 26 (27.37%) MS Excel
3 12 (12.63%) MS PowerPoint
Business Applications
1 2 (2.11%) Dynamics CRM
2 1 (1.05%) Payment Gateway
Cloud Services
1 6 (6.32%) Office 365
Communications & Networking
1 10 (10.53%) LAN
2 9 (9.47%) TCP/IP
2 9 (9.47%) WAN
3 7 (7.37%) DHCP
3 7 (7.37%) DNS
3 7 (7.37%) VPN
4 6 (6.32%) Wi-Fi
5 5 (5.26%) Internet
5 5 (5.26%) Remote Desktop
6 4 (4.21%) VoIP
7 3 (3.16%) Unified Communications
8 2 (2.11%) Firewall
8 2 (2.11%) IP Telephony
8 2 (2.11%) Skype
9 1 (1.05%) ADSL
9 1 (1.05%) Intranet
9 1 (1.05%) IPsec
9 1 (1.05%) L2TP
9 1 (1.05%) SAN
9 1 (1.05%) VLAN
Database & Business Intelligence
1 4 (4.21%) SQL Server
General
1 15 (15.79%) Finance
2 5 (5.26%) Retail
3 4 (4.21%) Manufacturing
3 4 (4.21%) Telecoms
4 3 (3.16%) French Language
4 3 (3.16%) German Language
4 3 (3.16%) Greek Language
4 3 (3.16%) Spanish Language
5 1 (1.05%) Banking
5 1 (1.05%) Legal
Libraries, Frameworks & Software Standards
1 1 (1.05%) CSS
1 1 (1.05%) HTML
1 1 (1.05%) HTML5
1 1 (1.05%) jQuery
Miscellaneous
1 6 (6.32%) Analytical Skills
2 5 (5.26%) Management Information System
3 4 (4.21%) Driving Licence
3 4 (4.21%) iPhone
4 3 (3.16%) Foreign Exchange (FX)
5 2 (2.11%) Blackberry
6 1 (1.05%) EMC VNX
6 1 (1.05%) Mathematics
6 1 (1.05%) PMI
6 1 (1.05%) Replication
6 1 (1.05%) Statistics
Operating Systems
1 58 (61.05%) Windows
2 32 (33.68%) Windows 7
3 27 (28.42%) Windows Server
4 8 (8.42%) Windows XP
5 7 (7.37%) Windows 8
6 5 (5.26%) Windows 10
7 4 (4.21%) Windows Server 2008
8 3 (3.16%) Windows Server 2012
9 2 (2.11%) Linux
9 2 (2.11%) Mac OS X
9 2 (2.11%) Windows 2000
10 1 (1.05%) Android
10 1 (1.05%) Apple iOS
10 1 (1.05%) Mac OS
10 1 (1.05%) Windows Server 2003
10 1 (1.05%) Windows Vista
Processes & Methodologies
1 32 (33.68%) ITIL
2 15 (15.79%) Time Management
3 8 (8.42%) Incident Management
4 5 (5.26%) Business Continuity
4 5 (5.26%) ITSM
4 5 (5.26%) Problem Management
4 5 (5.26%) Service Management
5 4 (4.21%) Ticket Management
6 3 (3.16%) CRM
6 3 (3.16%) Disaster Recovery
6 3 (3.16%) ITIL V3
6 3 (3.16%) Mentoring
6 3 (3.16%) Migration
7 2 (2.11%) Data Analysis
7 2 (2.11%) ERP
7 2 (2.11%) Information Security
7 2 (2.11%) Project Management
7 2 (2.11%) Software Licensing
7 2 (2.11%) Workflow
7 2 (2.11%) Workflow Management
Programming Languages
1 6 (6.32%) PowerShell
2 5 (5.26%) SQL
3 2 (2.11%) C
4 1 (1.05%) Java
4 1 (1.05%) JavaScript
Qualifications
1 25 (26.32%) Microsoft Certification
2 20 (21.05%) MCSE
3 10 (10.53%) MCP
4 9 (9.47%) CCNA
4 9 (9.47%) Cisco Certification
5 7 (7.37%) Degree
6 6 (6.32%) ITIL Certification
6 6 (6.32%) MCITP
7 5 (5.26%) A+ Certification
8 3 (3.16%) MCSA
9 1 (1.05%) GNVQ
9 1 (1.05%) HNC
9 1 (1.05%) MCDST
9 1 (1.05%) Network+ Certification
9 1 (1.05%) PMI Certification
Quality Assurance & Compliance
1 15 (15.79%) SLA
2 2 (2.11%) ISO/IEC 27001
System Software
1 68 (71.58%) Active Directory
2 11 (11.58%) VMware Infrastructure
3 5 (5.26%) Virtual Desktop
4 2 (2.11%) Hyper-V
4 2 (2.11%) vSphere
4 2 (2.11%) XenApp
4 2 (2.11%) XenDesktop
5 1 (1.05%) VMware ESX
Systems Management
1 4 (4.21%) Backup Exec
2 2 (2.11%) Norton AntiVirus
2 2 (2.11%) SCCM
3 1 (1.05%) Nagios
3 1 (1.05%) SCOM
Vendors
1 59 (62.11%) Microsoft
2 16 (16.84%) VMware
3 11 (11.58%) Cisco
3 11 (11.58%) Symantec
4 9 (9.47%) Citrix
5 4 (4.21%) Avaya
5 4 (4.21%) Dell
6 3 (3.16%) Veeam
7 2 (2.11%) Apple
7 2 (2.11%) Bloomberg
7 2 (2.11%) EMC
7 2 (2.11%) Epicor
7 2 (2.11%) FactSet
7 2 (2.11%) Fidessa
7 2 (2.11%) HP
7 2 (2.11%) Mitel
7 2 (2.11%) Reuters
7 2 (2.11%) Sophos
8 1 (1.05%) BT
8 1 (1.05%) Remedy
Reading, Berkshire
Complete Tech Limited
Salary: Up to £25,000 per annum + great benefits
Posted: 9 hours ago
Basingstoke
Hays Specialist Recruitment Ltd
Salary: £18000.00 - £22000.00 per annum + training, parking, pension
Posted: 16 days ago
Manchester, Lancashire
FT Select
Salary: From £18,000 to £22,000 per annum plus on call, bonus and excellent be
Posted: 2 days ago