The table below looks at the statistics for the Service Desk Technician role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Technician in their job title over the 3 months to 24 April 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
24 Apr 2015
Same period 2014 Same period 2013
Service Desk Technician
Rank 864 900 873
Rank change year-on-year
+36 -27
Permanent jobs requiring a Service Desk Technician 26 33 31
As % of all permanent IT jobs located in the UK 0.024% 0.027% 0.028%
As % of the Job Titles category 0.025% 0.029% 0.029%
Number of salaries quoted 23 28 27
Average salary £20,250 £22,500 £22,500
Average salary % change year-on-year
-10.00% -
90% offered a salary of more than £18,300 £17,350 £18,000
10% offered a salary of more than £25,000 £29,900 £27,200
UK excluding London average salary £19,000 £22,000 £22,250
% change year-on-year
-13.63% -1.12%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
104696 113578 106402
As % of all permanent IT jobs located in the UK 94.64% 94.59% 94.75%
Number of salaries quoted 85538 92124 88516
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £27,000 £27,000 £26,500
10% offered a salary of more than £70,000 £67,500 £70,000
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

Service Desk Technician
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing Service Desk Technician in the job title within the UK as a proportion of the total demand within the Job Titles category.

Service Desk Technician Jobs Demand Trend in the UK

Service Desk Technician
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Technician within the UK.

Service Desk Technician Salary Trend in the UK

Service Desk Technician
Salary Histogram

This chart provides a salary histogram for IT jobs citing Service Desk Technician over the 3 months to 24 April 2015 within the UK.

Service Desk Technician Salary Histogram in the UK

Service Desk Technician
Top 29 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Desk Technician within the UK over the 3 months to 24 April 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +7 26 £20,250 -10.00% 9
London +29 7 £23,000 -
Yorkshire +2 6 £18,500 +8.82% 3
West Yorkshire +14 5 £18,500 +8.82% 2
South East +14 4 £18,000 -28.00% 2
Surrey +13 4 £18,000 -32.07%
Leeds +8 4 £18,250 +7.35% 1
East Midlands +18 3 £22,000 -2.22%
North West +14 3 £18,500 -27.45%
Manchester +7 3 £18,500 -27.45%
West Midlands -27 2 £27,000 +36.53% 2
South West - 2 £20,375 -
Wiltshire - 2 £20,375 -
Kingston Upon Thames - 2 £23,250 -
Swindon - 2 £20,375 -
Wakefield - 2 £19,250 -
Leicestershire - 2 £25,000 -
Stoke-on-Trent +1 1 £21,500 +8.72%
Staffordshire -3 1 £21,500 +8.72%
Leicester - 1 £25,000 -
Nottinghamshire - 1 £19,000 -
South Yorkshire - 1 £19,000 -
Derbyshire - 1 £19,000 -
Mansfield - 1 £19,000 -
Sheffield - 1 £19,000 -
Birmingham - 1 £32,500 - 1
Bradford - 1 £18,500 -
Chesterfield - 1 £19,000 -
Hinckley - 1 £25,000 -

Service Desk Technician
Top 30 Related IT Skills

For the 6 months to 24 April 2015, IT jobs within the UK that cited Service Desk Technician in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Technician in their job title.

1 49 (66.22%) Windows
2 46 (62.16%) Active Directory
3 30 (40.54%) MS Office
4 26 (35.14%) MS Excel
5 19 (25.68%) ITIL
5 19 (25.68%) Microsoft
5 19 (25.68%) Citrix
6 18 (24.32%) Windows XP
7 15 (20.27%) MS Exchange
8 14 (18.92%) Apple
8 14 (18.92%) Windows 7
8 14 (18.92%) Windows 8
9 13 (17.57%) Blackberry
10 11 (14.86%) Manufacturing
11 10 (13.51%) Blackberry Enterprise Server
11 10 (13.51%) ITIL Certification
12 9 (12.16%) SLA
12 9 (12.16%) Incident Management
13 8 (10.81%) Mitel
14 7 (9.46%) Avaya
15 6 (8.11%) Mac OS
15 6 (8.11%) XenApp
15 6 (8.11%) Exchange Server 2003
15 6 (8.11%) Problem Management
15 6 (8.11%) Telecoms
15 6 (8.11%) Lotus
15 6 (8.11%) Mac OS X
15 6 (8.11%) Change Management
15 6 (8.11%) IBM Notes
15 6 (8.11%) LAN

Service Desk Technician
Top Related IT Skills by Category

For the 6 months to 24 April 2015, IT jobs within the UK that cited Service Desk Technician in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Technician in their job title. Up to 20 skills are shown per category.

Application Platforms
1 15 (20.27%) MS Exchange
2 10 (13.51%) Blackberry Enterprise Server
3 6 (8.11%) Exchange Server 2003
3 6 (8.11%) IBM Notes
3 6 (8.11%) Exchange Server 2013
4 4 (5.41%) Exchange Server 2007
5 2 (2.70%) Exchange Server 2010
6 1 (1.35%) SharePoint
6 1 (1.35%) Lync
Applications
1 30 (40.54%) MS Office
2 26 (35.14%) MS Excel
3 2 (2.70%) Adobe Creative Suite
4 1 (1.35%) MS PowerPoint
Cloud Services
1 4 (5.41%) Office 365
Communications & Networking
1 6 (8.11%) LAN
2 5 (6.76%) WAN
2 5 (6.76%) TCP/IP
2 5 (6.76%) DNS
3 4 (5.41%) Wireless
4 3 (4.05%) IP Telephony
4 3 (4.05%) SAN
4 3 (4.05%) Structured Cabling
5 2 (2.70%) Firewall
5 2 (2.70%) Unified Communications
6 1 (1.35%) NetScaler
6 1 (1.35%) Wi-Fi
6 1 (1.35%) VLAN
6 1 (1.35%) NAS
6 1 (1.35%) Intranet
6 1 (1.35%) Internet
6 1 (1.35%) DHCP
6 1 (1.35%) WLAN
General
1 11 (14.86%) Manufacturing
2 6 (8.11%) Telecoms
3 5 (6.76%) Finance
3 5 (6.76%) Retail
4 4 (5.41%) Law
5 3 (4.05%) Legal
5 3 (4.05%) Front Office
6 1 (1.35%) Back Office
6 1 (1.35%) Games
Miscellaneous
1 13 (17.57%) Blackberry
2 6 (8.11%) Analytical Skills
3 5 (6.76%) Video Conferencing
4 4 (5.41%) iPhone
4 4 (5.41%) iPad
5 3 (4.05%) Management Information System
6 2 (2.70%) Statistics
6 2 (2.70%) User Experience
7 1 (1.35%) Fat Client
7 1 (1.35%) Mainframe
7 1 (1.35%) Thin Client
Operating Systems
1 49 (66.22%) Windows
2 18 (24.32%) Windows XP
3 14 (18.92%) Windows 7
3 14 (18.92%) Windows 8
4 6 (8.11%) Mac OS
4 6 (8.11%) Mac OS X
5 4 (5.41%) Windows Vista
5 4 (5.41%) Windows Server 2008
5 4 (5.41%) Windows Server 2012
5 4 (5.41%) Apple iOS
6 2 (2.70%) Windows 2000
6 2 (2.70%) Windows Server 2003
6 2 (2.70%) Windows Mobile
Processes & Methodologies
1 19 (25.68%) ITIL
2 9 (12.16%) Incident Management
3 6 (8.11%) Problem Management
3 6 (8.11%) Change Management
4 3 (4.05%) ITSM
4 3 (4.05%) Workflow
4 3 (4.05%) E-Commerce
4 3 (4.05%) Workflow Management
4 3 (4.05%) Service Desk Management
5 2 (2.70%) Customer Engagement
5 2 (2.70%) Logistics
5 2 (2.70%) Asset Management
5 2 (2.70%) IT Asset Management
6 1 (1.35%) CAD
6 1 (1.35%) Network Management
6 1 (1.35%) Root Cause Analysis
6 1 (1.35%) Kalman Filter
6 1 (1.35%) Time Management
6 1 (1.35%) Data Protection
Programming Languages
1 2 (2.70%) C
2 1 (1.35%) SQL
Qualifications
1 10 (13.51%) ITIL Certification
2 4 (5.41%) Cisco Certification
2 4 (5.41%) CCNA
3 2 (2.70%) MCP
4 1 (1.35%) HNC
4 1 (1.35%) HND
4 1 (1.35%) Citrix Certification
4 1 (1.35%) Microsoft Certification
4 1 (1.35%) Degree
Quality Assurance & Compliance
1 9 (12.16%) SLA
System Software
1 46 (62.16%) Active Directory
2 6 (8.11%) XenApp
3 4 (5.41%) VMware Infrastructure
4 3 (4.05%) Citrix Presentation Server
5 2 (2.70%) Hyper-V
6 1 (1.35%) Terminal Services
Systems Management
1 3 (4.05%) Symantec Endpoint Protection
2 2 (2.70%) WSUS
2 2 (2.70%) SCCM
2 2 (2.70%) Norton AntiVirus
3 1 (1.35%) MAILsweeper
3 1 (1.35%) DameWare
3 1 (1.35%) Backup Exec
Vendors
1 19 (25.68%) Microsoft
1 19 (25.68%) Citrix
2 14 (18.92%) Apple
3 8 (10.81%) Mitel
4 7 (9.46%) Avaya
5 6 (8.11%) Lotus
6 5 (6.76%) Symantec
6 5 (6.76%) VMware
7 3 (4.05%) SAP
8 2 (2.70%) Cisco
8 2 (2.70%) Adobe
8 2 (2.70%) HP
8 2 (2.70%) Interwoven
9 1 (1.35%) Sophos
9 1 (1.35%) SonicWALL
9 1 (1.35%) Kaspersky
9 1 (1.35%) Veeam
9 1 (1.35%) RedPrairie
9 1 (1.35%) AVG
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