The table below looks at the statistics for the Service Desk Technician role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Technician in their job title over the 3 months to 28 August 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
28 Aug 2015
Same period 2014 Same period 2013
Service Desk Technician
Rank 873 873 857
Rank change year-on-year
0 -16
Permanent jobs requiring a Service Desk Technician 20 34 16
As % of all permanent IT jobs located in the UK 0.018% 0.030% 0.015%
As % of the Job Titles category 0.019% 0.031% 0.016%
Number of salaries quoted 16 27 14
Average salary £24,250 £25,000 £21,500
Average salary % change year-on-year
-3.00% +16.27%
90% offered a salary of more than £22,000 £19,500 £14,650
10% offered a salary of more than £25,000 £29,400 £27,050
UK excluding London average salary £22,500 £25,000 £21,500
% change year-on-year
-10.00% +16.27%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
103166 108467 100157
As % of all permanent IT jobs located in the UK 94.20% 94.53% 94.28%
Number of salaries quoted 85861 87695 83035
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £27,000 £26,500 £26,500
10% offered a salary of more than £70,000 £70,000 £70,000
UK excluding London average salary £40,000 £40,000 £39,000
% change year-on-year
- +2.56%

Service Desk Technician
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing Service Desk Technician in the job title within the UK as a proportion of the total demand within the Job Titles category.

Service Desk Technician Jobs Demand Trend in the UK

Service Desk Technician
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Technician within the UK.

Service Desk Technician Salary Trend in the UK

Service Desk Technician
Salary Histogram

This chart provides a salary histogram for IT jobs citing Service Desk Technician over the 3 months to 28 August 2015 within the UK.

Service Desk Technician Salary Histogram in the UK

Service Desk Technician
Top 19 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Desk Technician within the UK over the 3 months to 28 August 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -9 20 £24,250 -3.00% 8
London +15 6 £25,000 -7.40% 2
South West - 6 £22,500 - 1
Dorset - 5 £22,500 - 1
Bournemouth - 5 £22,500 - 1
North West -1 4 - - 1
Hammersmith - 4 £25,000 -
South East +9 3 £25,000 -13.79% 2
Lancashire +4 2 - - 1
Buckinghamshire -13 2 £25,000 -
Milton Keynes - 2 £25,000 -
Newton-le-Willows - 2 - - 1
Birmingham +10 1 £32,500 +8.33%
Surrey +3 1 £22,500 -22.41% 1
Manchester 0 1 - -
West Midlands -7 1 £32,500 +18.18%
Wiltshire - 1 £23,500 -
Kingston Upon Thames - 1 £22,500 -
Trowbridge - 1 £23,500 -

Service Desk Technician
Top 30 Related IT Skills

For the 6 months to 28 August 2015, IT jobs within the UK that cited Service Desk Technician in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Technician in their job title.

1 49 (81.67%) Windows
2 40 (66.67%) Active Directory
3 31 (51.67%) MS Office
4 24 (40.00%) MS Exchange
4 24 (40.00%) Windows 7
5 23 (38.33%) MS Excel
6 20 (33.33%) Microsoft
6 20 (33.33%) Windows 8
7 18 (30.00%) Citrix
8 16 (26.67%) Office 365
9 15 (25.00%) VMware
10 14 (23.33%) VMware Infrastructure
11 13 (21.67%) XenApp
11 13 (21.67%) Windows Server 2012
12 12 (20.00%) ITIL
12 12 (20.00%) Exchange Server 2013
13 11 (18.33%) VLAN
13 11 (18.33%) SLA
13 11 (18.33%) Firewall
14 10 (16.67%) Apple
15 9 (15.00%) Lotus
15 9 (15.00%) Windows XP
15 9 (15.00%) IBM Notes
15 9 (15.00%) Hyper-V
15 9 (15.00%) Windows Server 2008
15 9 (15.00%) Data Centre
16 8 (13.33%) Management Information System
16 8 (13.33%) Telecoms
17 7 (11.67%) Blackberry
17 7 (11.67%) TCP/IP

Service Desk Technician
Top Related IT Skills by Category

For the 6 months to 28 August 2015, IT jobs within the UK that cited Service Desk Technician in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Technician in their job title. Up to 20 skills are shown per category.

Application Platforms
1 24 (40.00%) MS Exchange
2 12 (20.00%) Exchange Server 2013
3 9 (15.00%) IBM Notes
4 7 (11.67%) Exchange Server 2003
5 6 (10.00%) Exchange Server 2007
6 5 (8.33%) Exchange Server 2010
7 4 (6.67%) Lync
7 4 (6.67%) Lotus Domino
7 4 (6.67%) Apache
7 4 (6.67%) Tomcat
Applications
1 31 (51.67%) MS Office
2 23 (38.33%) MS Excel
3 3 (5.00%) MS Visio
4 1 (1.67%) MS PowerPoint
4 1 (1.67%) Adobe Creative Suite
Cloud Services
1 16 (26.67%) Office 365
Communications & Networking
1 11 (18.33%) Firewall
1 11 (18.33%) VLAN
2 7 (11.67%) TCP/IP
3 5 (8.33%) IPsec
4 4 (6.67%) VPN
4 4 (6.67%) LAN
5 3 (5.00%) Wireless
5 3 (5.00%) Unified Communications
6 2 (3.33%) NetScaler
6 2 (3.33%) Structured Cabling
6 2 (3.33%) SAN
7 1 (1.67%) DHCP
7 1 (1.67%) Wi-Fi
7 1 (1.67%) DNS
7 1 (1.67%) IPv4
General
1 8 (13.33%) Telecoms
2 4 (6.67%) Retail
2 4 (6.67%) Front Office
3 3 (5.00%) Finance
4 2 (3.33%) Law
5 1 (1.67%) Legal
5 1 (1.67%) Manufacturing
5 1 (1.67%) Billing
Miscellaneous
1 9 (15.00%) Data Centre
2 8 (13.33%) Management Information System
3 7 (11.67%) Blackberry
4 6 (10.00%) Analytical Skills
5 5 (8.33%) Video Conferencing
5 5 (8.33%) iPhone
5 5 (8.33%) iPad
6 1 (1.67%) User Experience
6 1 (1.67%) Statistics
Operating Systems
1 49 (81.67%) Windows
2 24 (40.00%) Windows 7
3 20 (33.33%) Windows 8
4 13 (21.67%) Windows Server 2012
5 9 (15.00%) Windows XP
5 9 (15.00%) Windows Server 2008
6 5 (8.33%) Windows Mobile
6 5 (8.33%) Windows Vista
6 5 (8.33%) Mac OS X
6 5 (8.33%) Mac OS
7 2 (3.33%) Windows 2000
8 1 (1.67%) Windows Server 2003
8 1 (1.67%) Windows 2000 Server
Processes & Methodologies
1 12 (20.00%) ITIL
2 5 (8.33%) Migration
2 5 (8.33%) Incident Management
2 5 (8.33%) Time Management
3 3 (5.00%) Customer Engagement
3 3 (5.00%) Line Management
3 3 (5.00%) Service Management
4 2 (3.33%) ITSM
4 2 (3.33%) Workflow
4 2 (3.33%) Workflow Management
4 2 (3.33%) Logistics
4 2 (3.33%) Service Desk Management
5 1 (1.67%) Asset Management
5 1 (1.67%) CRM
5 1 (1.67%) IT Asset Management
5 1 (1.67%) Patch Management
5 1 (1.67%) Server Patching
5 1 (1.67%) Network Management
5 1 (1.67%) Root Cause Analysis
5 1 (1.67%) Data Protection
Programming Languages
1 1 (1.67%) C
Qualifications
1 5 (8.33%) HND
2 4 (6.67%) MCP
3 3 (5.00%) CCNA
3 3 (5.00%) Cisco Certification
4 1 (1.67%) Microsoft Certification
4 1 (1.67%) HNC
4 1 (1.67%) MCSE
Quality Assurance & Compliance
1 11 (18.33%) SLA
System Software
1 40 (66.67%) Active Directory
2 14 (23.33%) VMware Infrastructure
3 13 (21.67%) XenApp
4 9 (15.00%) Hyper-V
5 5 (8.33%) VMware ESX
6 4 (6.67%) Citrix Presentation Server
Systems Management
1 5 (8.33%) SCCM
2 4 (6.67%) Symantec Endpoint Protection
3 2 (3.33%) Norton AntiVirus
4 1 (1.67%) MAILsweeper
4 1 (1.67%) DameWare
4 1 (1.67%) WSUS
Vendors
1 20 (33.33%) Microsoft
2 18 (30.00%) Citrix
3 15 (25.00%) VMware
4 10 (16.67%) Apple
5 9 (15.00%) Lotus
6 6 (10.00%) Symantec
7 4 (6.67%) IBM
7 4 (6.67%) Proofpoint
7 4 (6.67%) Trapeze
8 3 (5.00%) Mitel
8 3 (5.00%) SonicWALL
8 3 (5.00%) Avaya
9 2 (3.33%) Sophos
9 2 (3.33%) Kaspersky
9 2 (3.33%) AVG
10 1 (1.67%) SAP
10 1 (1.67%) Adobe
10 1 (1.67%) HP
Sheffield, South Yorkshire
Polar Recruitment
Salary: £18000 - £20000 per annum + benefits
Posted: 2 days ago
City, London
Polar Recruitment
Salary: £18000 - £22000 per annum + benefits
Posted: 2 days ago
Bournemouth, Dorset
Spectrum IT Recruitment (South) Ltd
Salary: £18000 - £25000 per annum + Benefits
Posted: 5 days ago
Newton-le-Willows, Merseyside
Networx Recruitment
Salary: Salary in line with NMW
Posted: 16 days ago
Feltham
Bluetownonline Ltd
Salary: £28000 - £32000 per annum
Posted: 25 days ago