The statistics below represent IT jobs advertised across the UK that had Service Desk Technician featuring in the job title. Included is a guide to the salaries offered over the 3 months to 27 July 2016 with a comparison to same period over 2 years.

3 months to
27 Jul 2016
Same period 2015 Same period 2014
Service Desk Technician
Rank 880 947 954
Rank change year-on-year
+67 +7
Permanent jobs requiring a Service Desk Technician 47 37 27
As % of all permanent IT jobs located in the UK 0.048% 0.034% 0.023%
As % of the Job Titles category 0.050% 0.035% 0.024%
Number of salaries quoted 44 36 21
Median salary £22,000 £22,500 £22,500
Median salary % change year-on-year
-2.22% -
90% offered a salary of more than £18,000 £18,500 £18,000
10% offered a salary of more than £27,500 £25,000 £32,000
UK excluding London median salary £22,000 £19,500 £22,000
% change year-on-year
+12.82% -11.36%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
94503 106017 112388
As % of all permanent IT jobs located in the UK 96.44% 96.30% 96.47%
Number of salaries quoted 79488 87462 91612
Median salary £47,500 £45,000 £45,000
Median salary % change year-on-year
+5.55% -
90% offered a salary of more than £27,500 £26,500 £26,500
10% offered a salary of more than £72,500 £70,000 £70,000
UK excluding London median salary £41,500 £40,000 £40,000
% change year-on-year
+3.75% -

Service Desk Technician
Jobs Demand Trend

The demand trend of job ads that featured Service Desk Technician in the job title.

Service Desk Technician Jobs Demand Trend in the UK

Service Desk Technician
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Technician within the UK.

Service Desk Technician Salary Trend in the UK

Service Desk Technician
Salary Histogram

This chart provides a salary histogram for IT jobs citing Service Desk Technician over the 3 months to 27 July 2016 within the UK.

Service Desk Technician Salary Histogram in the UK

Service Desk Technician
Top 30 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Technician within the UK over the 3 months to 27 July 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +35 45 £22,000 -2.22% 4
Yorkshire +33 10 £23,000 +17.94% 1
West Yorkshire +32 10 £23,000 +17.94% 1
South East +10 9 £25,000 +35.13% 1
London +36 7 £27,000 +8.00%
Leeds +32 7 £23,000 +17.94%
North West - 7 £21,500 -
West Midlands +2 6 £21,500 -33.84%
Cheshire - 4 £20,750 -
Staffordshire - 4 £22,000 -
Northwich - 4 £19,500 -
Surrey +27 3 £27,500 -
Nottingham +16 3 £17,000 -12.82% 1
Nottinghamshire +9 3 £17,000 -11.68% 1
East Midlands +6 3 £17,000 -12.82% 1
Egham - 3 £27,500 -
East of England - 3 £21,000 -
Halifax - 3 £23,500 -
Buckinghamshire +28 2 £25,000 +7.52%
Southampton +4 2 £18,500 -19.56% 1
Hampshire +3 2 £18,500 -19.56% 1
Liverpool - 2 £19,000 -
Manchester - 2 £21,500 -
Merseyside - 2 £19,000 -
Stafford - 2 £21,500 -
Kingston Upon Thames - 2 £22,000 -
Salford - 2 £21,500 -
Edinburgh - 2 £18,000 -
Scotland - 2 £18,000 -
Milton Keynes +24 1 £25,000 +7.52%

Service Desk Technician Skill Set
Top 30 Related IT Skills

For the 6 months to 27 July 2016, Service Desk Technician job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring Service Desk Technician in the job title.

1 62 (80.52%) Active Directory
2 52 (67.53%) Windows
3 42 (54.55%) Microsoft
4 31 (40.26%) MS Office
4 31 (40.26%) Windows 7
5 29 (37.66%) ITIL
6 25 (32.47%) MS Excel
7 22 (28.57%) Microsoft Certification
7 22 (28.57%) Windows Server
8 20 (25.97%) MCSE
9 15 (19.48%) Citrix
9 15 (19.48%) SLA
10 14 (18.18%) Windows 8
11 13 (16.88%) MS Exchange
12 12 (15.58%) MS PowerPoint
12 12 (15.58%) Time Management
13 11 (14.29%) Finance
14 9 (11.69%) Windows XP
15 8 (10.39%) MCP
15 8 (10.39%) ITIL Certification
15 8 (10.39%) Mentoring
16 7 (9.09%) Windows Server 2012
16 7 (9.09%) Analytical Skills
16 7 (9.09%) VMware Infrastructure
16 7 (9.09%) PowerShell
16 7 (9.09%) VMware
17 6 (7.79%) Wi-Fi
17 6 (7.79%) Cisco Certification
17 6 (7.79%) Symantec
17 6 (7.79%) Windows 2000

Service Desk Technician Skill Set
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 13 (16.88%) MS Exchange
2 4 (5.19%) Exchange Server 2003
2 4 (5.19%) Exchange Server 2013
3 2 (2.60%) Blackberry Enterprise Server
3 2 (2.60%) Exchange Server 2007
3 2 (2.60%) IIS
4 1 (1.30%) IBM Notes
4 1 (1.30%) SharePoint
4 1 (1.30%) Skype for Business
Applications
1 31 (40.26%) MS Office
2 25 (32.47%) MS Excel
3 12 (15.58%) MS PowerPoint
Cloud Services
1 4 (5.19%) Office 365
Communications & Networking
1 6 (7.79%) Wi-Fi
2 5 (6.49%) Firewall
2 5 (6.49%) Remote Desktop
2 5 (6.49%) TCP/IP
3 4 (5.19%) DHCP
3 4 (5.19%) DNS
3 4 (5.19%) IPsec
3 4 (5.19%) L2TP
3 4 (5.19%) LAN
3 4 (5.19%) NetScaler
3 4 (5.19%) SAN
3 4 (5.19%) VLAN
3 4 (5.19%) VPN
4 2 (2.60%) Internet
4 2 (2.60%) Intranet
4 2 (2.60%) IP Telephony
4 2 (2.60%) Unified Communications
4 2 (2.60%) WAN
5 1 (1.30%) ADSL
5 1 (1.30%) VoIP
Database & Business Intelligence
1 2 (2.60%) SQL Server
General
1 11 (14.29%) Finance
2 3 (3.90%) French Language
2 3 (3.90%) German Language
2 3 (3.90%) Greek Language
2 3 (3.90%) Spanish Language
2 3 (3.90%) Telecoms
3 2 (2.60%) Retail
4 1 (1.30%) Banking
4 1 (1.30%) Law
Miscellaneous
1 7 (9.09%) Analytical Skills
2 4 (5.19%) Management Information System
3 3 (3.90%) Driving Licence
4 2 (2.60%) Blackberry
4 2 (2.60%) Statistics
5 1 (1.30%) Mathematics
5 1 (1.30%) PMI
Operating Systems
1 52 (67.53%) Windows
2 31 (40.26%) Windows 7
3 22 (28.57%) Windows Server
4 14 (18.18%) Windows 8
5 9 (11.69%) Windows XP
6 7 (9.09%) Windows Server 2012
7 6 (7.79%) Windows 10
7 6 (7.79%) Windows 2000
8 5 (6.49%) Linux
9 4 (5.19%) Windows Server 2008
10 2 (2.60%) Mac OS X
11 1 (1.30%) Android
11 1 (1.30%) Apple iOS
11 1 (1.30%) Mac OS
11 1 (1.30%) Unix
11 1 (1.30%) Windows Server 2003
11 1 (1.30%) Windows Vista
Processes & Methodologies
1 29 (37.66%) ITIL
2 12 (15.58%) Time Management
3 8 (10.39%) Mentoring
4 6 (7.79%) ITIL V3
5 5 (6.49%) Business Continuity
5 5 (6.49%) ITSM
6 4 (5.19%) Incident Management
6 4 (5.19%) Migration
6 4 (5.19%) Multi-Factor Authentication
6 4 (5.19%) Two-Factor Authentication
7 3 (3.90%) Disaster Recovery
7 3 (3.90%) ERP
7 3 (3.90%) Problem Management
7 3 (3.90%) Service Management
7 3 (3.90%) Software Licensing
8 2 (2.60%) Data Analysis
8 2 (2.60%) Process Management
8 2 (2.60%) Service Delivery
8 2 (2.60%) Workflow
8 2 (2.60%) Workflow Management
Programming Languages
1 7 (9.09%) PowerShell
2 2 (2.60%) SQL
3 1 (1.30%) C
3 1 (1.30%) Java
Qualifications
1 22 (28.57%) Microsoft Certification
2 20 (25.97%) MCSE
3 8 (10.39%) ITIL Certification
3 8 (10.39%) MCP
4 6 (7.79%) CCNA
4 6 (7.79%) Cisco Certification
5 5 (6.49%) MCITP
6 4 (5.19%) MCSA
6 4 (5.19%) Network+ Certification
7 3 (3.90%) A+ Certification
7 3 (3.90%) Degree
8 1 (1.30%) GNVQ
8 1 (1.30%) HNC
8 1 (1.30%) MCDST
8 1 (1.30%) PMI Certification
Quality Assurance & Compliance
1 15 (19.48%) SLA
System Software
1 62 (80.52%) Active Directory
2 7 (9.09%) VMware Infrastructure
3 5 (6.49%) Hyper-V
4 4 (5.19%) VMware ESX
4 4 (5.19%) XenApp
4 4 (5.19%) XenDesktop
5 1 (1.30%) Virtual Desktop
5 1 (1.30%) vSphere
Systems Management
1 4 (5.19%) Backup Exec
1 4 (5.19%) Norton AntiVirus
2 3 (3.90%) SCCM
3 1 (1.30%) Nagios
3 1 (1.30%) SCOM
Vendors
1 42 (54.55%) Microsoft
2 15 (19.48%) Citrix
3 7 (9.09%) VMware
4 6 (7.79%) Symantec
5 4 (5.19%) AVG
5 4 (5.19%) EMC
5 4 (5.19%) HP
5 4 (5.19%) Kaseya
5 4 (5.19%) Kaspersky
5 4 (5.19%) NetApp
5 4 (5.19%) Ruckus Wireless
5 4 (5.19%) SonicWALL
5 4 (5.19%) Sophos
6 2 (2.60%) Avaya
6 2 (2.60%) Bloomberg
6 2 (2.60%) Cisco
6 2 (2.60%) FactSet
6 2 (2.60%) Fidessa
6 2 (2.60%) Mitel
6 2 (2.60%) Reuters
Southampton
Spectrum IT
Salary: £18000 - £19000 per annum + Beneifts
Posted: 9 days ago
Nottingham
Hays Specialist Recruitment Ltd
Salary: £28200.00 per annum
Posted: 12 days ago
Bournemouth
Spectrum IT
Salary: £16000 - £22000 per annum + Benefits
Posted: 27 days ago
Huddersfield, West Yorkshire
AHR
Salary: From £17,000 to £19,000 per annum plus benefits
Posted: 21 days ago