The statistics below represent IT jobs advertised across the UK that had Service Desk Technician featuring in the job title. Included is a guide to the salaries offered over the 3 months to 25 August 2016 with a comparison to same period over 2 years.

3 months to
25 Aug 2016
Same period 2015 Same period 2014
Service Desk Technician
Rank 869 954 960
Rank change year-on-year
+85 +6
Permanent jobs requiring a Service Desk Technician 45 28 34
As % of all permanent IT jobs located in the UK 0.046% 0.026% 0.029%
As % of the Job Titles category 0.048% 0.027% 0.030%
Number of salaries quoted 44 25 27
Median salary £23,000 £22,500 £22,750
Median salary % change year-on-year
+2.22% -1.09%
90% offered a salary of more than £18,850 £18,500 £17,000
10% offered a salary of more than £28,200 £25,000 £29,100
UK excluding London median salary £22,500 £22,000 £22,750
% change year-on-year
+2.27% -3.29%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
94162 105563 113042
As % of all permanent IT jobs located in the UK 96.38% 96.20% 96.43%
Number of salaries quoted 79243 87474 91242
Median salary £47,500 £45,000 £45,000
Median salary % change year-on-year
+5.55% -
90% offered a salary of more than £27,500 £27,000 £26,500
10% offered a salary of more than £72,500 £67,500 £70,000
UK excluding London median salary £41,500 £40,000 £40,000
% change year-on-year
+3.75% -

Service Desk Technician
Jobs Demand Trend

The demand trend of job ads that featured Service Desk Technician in the job title.

Service Desk Technician Jobs Demand Trend in the UK

Service Desk Technician
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Technician within the UK.

Service Desk Technician Salary Trend in the UK

Service Desk Technician
Salary Histogram

This chart provides a salary histogram for IT jobs citing Service Desk Technician over the 3 months to 25 August 2016 within the UK.

Service Desk Technician Salary Histogram in the UK

Service Desk Technician
Top 30 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Technician within the UK over the 3 months to 25 August 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +55 45 £23,000 +2.22% 9
South East +23 12 £24,000 +29.72% 2
West Yorkshire - 10 £23,000 - 1
Yorkshire - 10 £23,000 - 1
Leeds - 8 £23,000 -
North West +20 7 £21,500 - 1
West Midlands -2 5 £22,000 -32.30% 2
Berkshire - 5 £23,000 - 2
Nottinghamshire - 4 £22,600 - 1
Cheshire - 4 £20,750 -
Nottingham - 4 £22,600 - 1
Northwich - 4 £19,500 -
East Midlands - 4 £22,600 - 1
East of England - 4 £21,000 - 1
London +61 3 £32,500 +30.00% 1
Bracknell - 3 £25,000 - 1
Staffordshire - 3 £22,000 - 1
Surrey +34 2 £27,500 +22.22%
Buckinghamshire +17 2 £25,000 -
Manchester -5 2 £21,500 - 1
Cambridgeshire - 2 £40,000 - 1
Stafford - 2 £21,500 -
Hampshire - 2 £20,000 -
Egham - 2 £27,500 -
Halifax - 2 £23,500 -
Cambridge - 2 £40,000 - 1
Liverpool - 2 £19,000 -
Salford - 2 £21,500 -
Reading - 2 £23,000 - 1
Warwickshire - 2 £22,250 -

Service Desk Technician Skill Set
Top 30 Related IT Skills

For the 6 months to 25 August 2016, Service Desk Technician job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring Service Desk Technician in the job title.

1 63 (77.78%) Active Directory
2 52 (64.20%) Windows
3 46 (56.79%) Microsoft
4 32 (39.51%) ITIL
5 29 (35.80%) Windows 7
6 28 (34.57%) MS Office
7 26 (32.10%) Microsoft Certification
8 25 (30.86%) MS Excel
9 22 (27.16%) Windows Server
10 21 (25.93%) MCSE
11 16 (19.75%) SLA
11 16 (19.75%) MS Exchange
12 15 (18.52%) Citrix
12 15 (18.52%) Time Management
13 13 (16.05%) VMware
14 12 (14.81%) VMware Infrastructure
14 12 (14.81%) MS PowerPoint
15 11 (13.58%) Finance
15 11 (13.58%) Windows 8
16 10 (12.35%) Symantec
16 10 (12.35%) Cisco Certification
16 10 (12.35%) CCNA
17 9 (11.11%) MCP
18 8 (9.88%) TCP/IP
18 8 (9.88%) MCITP
18 8 (9.88%) PowerShell
18 8 (9.88%) Mentoring
19 7 (8.64%) Windows Server 2012
19 7 (8.64%) Windows XP
19 7 (8.64%) ITIL Certification

Service Desk Technician Skill Set
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 16 (19.75%) MS Exchange
2 5 (6.17%) Exchange Server 2013
3 4 (4.94%) Exchange Server 2003
4 3 (3.70%) Exchange Server 2007
4 3 (3.70%) IIS
5 2 (2.47%) Blackberry Enterprise Server
5 2 (2.47%) Exchange Server 2010
5 2 (2.47%) Skype for Business
6 1 (1.23%) IBM Notes
6 1 (1.23%) SharePoint
Applications
1 28 (34.57%) MS Office
2 25 (30.86%) MS Excel
3 12 (14.81%) MS PowerPoint
Business Applications
1 2 (2.47%) Dynamics CRM
Cloud Services
1 5 (6.17%) Office 365
Communications & Networking
1 8 (9.88%) TCP/IP
2 6 (7.41%) LAN
2 6 (7.41%) VPN
3 5 (6.17%) DHCP
3 5 (6.17%) DNS
3 5 (6.17%) Firewall
3 5 (6.17%) Remote Desktop
3 5 (6.17%) WAN
3 5 (6.17%) Wi-Fi
4 4 (4.94%) IPsec
4 4 (4.94%) L2TP
4 4 (4.94%) NetScaler
4 4 (4.94%) SAN
4 4 (4.94%) VLAN
4 4 (4.94%) VoIP
5 3 (3.70%) Internet
6 2 (2.47%) IP Telephony
6 2 (2.47%) Unified Communications
7 1 (1.23%) Cisco Nexus
7 1 (1.23%) Skype
Database & Business Intelligence
1 3 (3.70%) SQL Server
General
1 11 (13.58%) Finance
2 4 (4.94%) Telecoms
3 3 (3.70%) French Language
3 3 (3.70%) German Language
3 3 (3.70%) Greek Language
3 3 (3.70%) Spanish Language
4 2 (2.47%) Retail
5 1 (1.23%) Banking
Miscellaneous
1 6 (7.41%) Analytical Skills
2 5 (6.17%) Management Information System
3 4 (4.94%) Driving Licence
4 2 (2.47%) Blackberry
4 2 (2.47%) Foreign Exchange (FX)
5 1 (1.23%) EMC VNX
5 1 (1.23%) Mathematics
5 1 (1.23%) PMI
5 1 (1.23%) Replication
5 1 (1.23%) Statistics
Operating Systems
1 52 (64.20%) Windows
2 29 (35.80%) Windows 7
3 22 (27.16%) Windows Server
4 11 (13.58%) Windows 8
5 7 (8.64%) Windows Server 2012
5 7 (8.64%) Windows XP
6 6 (7.41%) Windows 10
7 5 (6.17%) Linux
7 5 (6.17%) Windows 2000
8 4 (4.94%) Windows Server 2008
9 2 (2.47%) Mac OS X
10 1 (1.23%) Android
10 1 (1.23%) Apple iOS
10 1 (1.23%) Mac OS
10 1 (1.23%) Windows Vista
Processes & Methodologies
1 32 (39.51%) ITIL
2 15 (18.52%) Time Management
3 8 (9.88%) Mentoring
4 6 (7.41%) ITIL V3
5 5 (6.17%) Business Continuity
5 5 (6.17%) ITSM
5 5 (6.17%) Migration
6 4 (4.94%) Incident Management
6 4 (4.94%) Multi-Factor Authentication
6 4 (4.94%) Problem Management
6 4 (4.94%) Two-Factor Authentication
7 3 (3.70%) CRM
7 3 (3.70%) Disaster Recovery
7 3 (3.70%) Service Management
8 2 (2.47%) Data Protection
8 2 (2.47%) ERP
8 2 (2.47%) Information Security
8 2 (2.47%) Project Management
8 2 (2.47%) Service Delivery
8 2 (2.47%) Workflow
Programming Languages
1 8 (9.88%) PowerShell
2 3 (3.70%) SQL
3 1 (1.23%) C
3 1 (1.23%) Java
Qualifications
1 26 (32.10%) Microsoft Certification
2 21 (25.93%) MCSE
3 10 (12.35%) CCNA
3 10 (12.35%) Cisco Certification
4 9 (11.11%) MCP
5 8 (9.88%) MCITP
6 7 (8.64%) ITIL Certification
7 6 (7.41%) Degree
8 5 (6.17%) A+ Certification
8 5 (6.17%) MCSA
9 4 (4.94%) Network+ Certification
10 1 (1.23%) GNVQ
10 1 (1.23%) HNC
10 1 (1.23%) MCDST
10 1 (1.23%) PMI Certification
Quality Assurance & Compliance
1 16 (19.75%) SLA
2 2 (2.47%) ISO/IEC 27001
System Software
1 63 (77.78%) Active Directory
2 12 (14.81%) VMware Infrastructure
3 5 (6.17%) Hyper-V
3 5 (6.17%) XenApp
3 5 (6.17%) XenDesktop
4 4 (4.94%) VMware ESX
5 3 (3.70%) Virtual Desktop
6 2 (2.47%) vSphere
Systems Management
1 6 (7.41%) Backup Exec
2 4 (4.94%) Norton AntiVirus
3 3 (3.70%) SCCM
4 1 (1.23%) Nagios
4 1 (1.23%) SCOM
Vendors
1 46 (56.79%) Microsoft
2 15 (18.52%) Citrix
3 13 (16.05%) VMware
4 10 (12.35%) Symantec
5 5 (6.17%) Cisco
5 5 (6.17%) EMC
6 4 (4.94%) Avaya
6 4 (4.94%) AVG
6 4 (4.94%) HP
6 4 (4.94%) Kaseya
6 4 (4.94%) Kaspersky
6 4 (4.94%) NetApp
6 4 (4.94%) Ruckus Wireless
6 4 (4.94%) SonicWALL
6 4 (4.94%) Sophos
7 3 (3.70%) Veeam
8 2 (2.47%) Bloomberg
8 2 (2.47%) Epicor
8 2 (2.47%) FactSet
8 2 (2.47%) Reuters
Hereford, Herefordshire
360 Resourcing Solutions
Posted: 21 hours ago
Stoke-On-Trent, Staffordshire
Synectics Solutions Limited
Salary: Competitive Package + Shift Allowance
Posted: 2 days ago
Central London / West End
Jenkins Jacob
Salary: From £55,000 to £65,000 per annum Salary + Benefits
Posted: Yesterday
Nottingham
Hays Specialist Recruitment Ltd
Salary: £28200.00 per annum
Posted: 9 days ago
Bracknell, Berkshire
HiFX Europe Ltd
Salary: From £25,000 to £25,000 per annum
Posted: 16 days ago
Brighouse
Recruitment Genius Ltd
Salary: £14000 - £20000 per annum
Posted: 13 days ago
Reading
Hays West And Wales
Salary: £20000.00 - £26000.00 per annum
Posted: 19 days ago
Manchester, Lancashire
FT Select
Salary: From £18,000 to £22,000 per annum
Posted: 21 hours ago