The first table below looks at the demand for the Service Desk Technician role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Technician in their job title over the 3 months to 17 April 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles currently tracked.

Location
3 months to
17 Apr 2014
Same period 2013 Same period 2012
Service Desk Technician
Rank 889 845 893
Rank change year-on-year
-44 +48
Permanent jobs requiring a Service Desk Technician 30 29 19
As % of all permanent IT jobs located in the UK 0.025% 0.026% 0.015%
As % of the Job Titles category 0.026% 0.028% 0.016%
Number of salaries quoted 25 26 18
Average salary £23,000 £22,500 £21,250
Average salary % change year-on-year
+2.22% +5.88%
90% offered a salary of more than £18,410 £18,000 £18,000
10% offered a salary of more than £31,100 £27,250 £25,050
UK excluding London average salary £22,500 £22,250 £19,500
% change year-on-year
+1.12% +14.10%
Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
114444 105272 119153
As % of all permanent IT jobs located in the UK 94.52% 94.68% 94.80%
Number of salaries quoted 92735 87604 102132
Average salary £45,000 £42,500 £42,500
Average salary % change year-on-year
+5.88% -
90% offered a salary of more than £27,000 £26,500 £27,000
10% offered a salary of more than £70,000 £70,000 £67,500
UK excluding London average salary £40,000 £38,500 £38,000
% change year-on-year
+3.89% +1.31%

Service Desk Technician
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing Service Desk Technician in the job title within the UK as a proportion of the total demand within the Job Titles category.

Service Desk Technician Jobs Demand Trend in the UK

Service Desk Technician
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Technician within the UK.

Service Desk Technician Salary Trend in the UK

Service Desk Technician
Salary Histogram

This chart provides a salary histogram for IT jobs citing Service Desk Technician over the 3 months to 17 April 2014 within the UK.

Service Desk Technician Salary Histogram in the UK

Service Desk Technician
Top 26 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Desk Technician within the UK over the 3 months to 17 April 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Find
Job
Vacancies
England -28 29 £23,000 +2.22% 3
London -46 7 £23,500 -12.14% 1
South East -16 6 £25,000 -3.84% 1
Yorkshire -31 4 £18,750 +4.16%
Surrey - 4 £29,000 - 1
Manchester - 4 £25,500 -
North West - 4 £25,500 -
East Midlands - 3 £22,500 -
East of England - 3 £22,000 - 1
Wellingborough - 3 £22,500 -
Leatherhead - 3 £29,000 - 1
West Yorkshire - 3 £17,000 -
Northamptonshire - 3 £22,500 -
Buckinghamshire +1 2 £25,000 -3.84%
West Midlands -5 2 £19,776 -10.11%
Staffordshire -10 2 £19,776 -
Essex - 2 £22,000 -
Stoke-on-Trent - 2 £19,776 -
Leeds - 2 £19,000 -
Chelmsford - 2 £22,000 -
City of London -19 1 £35,000 +44.32% 1
Scotland -21 1 - -
Cambridge - 1 £22,500 - 1
Glasgow - 1 - -
Halifax - 1 £16,500 -
Cambridgeshire - 1 £22,500 - 1

Service Desk Technician
Top 30 Related IT Skills

For the 6 months to 17 April 2014, IT jobs within the UK that cited Service Desk Technician in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Technician in their job title.

1 39 (66.10%) Windows
2 34 (57.63%) Active Directory
3 21 (35.59%) Microsoft
4 20 (33.90%) ITIL
5 19 (32.20%) MS Excel
6 17 (28.81%) MS Office
7 15 (25.42%) Citrix
8 14 (23.73%) Windows XP
9 12 (20.34%) WAN
9 12 (20.34%) LAN
9 12 (20.34%) Windows 7
10 11 (18.64%) VMware
11 10 (16.95%) SLA
12 9 (15.25%) MS Exchange
12 9 (15.25%) Finance
12 9 (15.25%) Blackberry
12 9 (15.25%) Problem Management
13 8 (13.56%) Incident Management
13 8 (13.56%) Blackberry Enterprise Server
14 7 (11.86%) Microsoft Certification
15 6 (10.17%) MCP
15 6 (10.17%) ITIL Certification
15 6 (10.17%) Service Management
15 6 (10.17%) Mitel
15 6 (10.17%) VMware Infrastructure
15 6 (10.17%) Mac OS
16 5 (8.47%) Service Delivery
16 5 (8.47%) Change Management
16 5 (8.47%) Apple
16 5 (8.47%) Terminal Services

Service Desk Technician
Top Related IT Skills by Category

For the 6 months to 17 April 2014, IT jobs within the UK that cited Service Desk Technician in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Technician in their job title. Up to 20 skills are shown per category.

Application Platforms
1 9 (15.25%) MS Exchange
2 8 (13.56%) Blackberry Enterprise Server
3 3 (5.08%) IBM Notes
3 3 (5.08%) SharePoint
4 2 (3.39%) SharePoint 2010
4 2 (3.39%) Exchange Server 2010
5 1 (1.69%) Exchange Server 2013
5 1 (1.69%) Lync
5 1 (1.69%) Exchange Server 2003
Applications
1 19 (32.20%) MS Excel
2 17 (28.81%) MS Office
3 2 (3.39%) MS PowerPoint
Cloud Services
1 1 (1.69%) Office 365
Communications & Networking
1 12 (20.34%) LAN
1 12 (20.34%) WAN
2 4 (6.78%) VPN
2 4 (6.78%) Firewall
3 3 (5.08%) DNS
3 3 (5.08%) TCP/IP
4 1 (1.69%) Broadband
4 1 (1.69%) SAN
4 1 (1.69%) DHCP
4 1 (1.69%) VoIP
4 1 (1.69%) Wireless
4 1 (1.69%) IP Telephony
4 1 (1.69%) Cisco IOS
Database & Business Intelligence
1 1 (1.69%) SQL Server
General
1 9 (15.25%) Finance
2 3 (5.08%) Marketing
3 2 (3.39%) Legal
3 2 (3.39%) Advertising
4 1 (1.69%) Retail
4 1 (1.69%) Telecoms
Miscellaneous
1 9 (15.25%) Blackberry
2 4 (6.78%) NHS
3 3 (5.08%) Management Information System
4 1 (1.69%) iPhone
4 1 (1.69%) iPad
4 1 (1.69%) Foreign Exchange (FX)
4 1 (1.69%) Mainframe
Operating Systems
1 39 (66.10%) Windows
2 14 (23.73%) Windows XP
3 12 (20.34%) Windows 7
4 6 (10.17%) Mac OS
5 4 (6.78%) Mac OS X
6 3 (5.08%) UNIX
6 3 (5.08%) Windows NT
7 2 (3.39%) Windows Vista
7 2 (3.39%) Windows Server 2008
7 2 (3.39%) Linux
7 2 (3.39%) Windows Server 2003
8 1 (1.69%) Windows Mobile
8 1 (1.69%) VMS
8 1 (1.69%) OpenVMS
8 1 (1.69%) AIX
8 1 (1.69%) Windows 2000 Server
8 1 (1.69%) Android
8 1 (1.69%) Windows 8
8 1 (1.69%) Windows Server 2012
Processes & Methodologies
1 20 (33.90%) ITIL
2 9 (15.25%) Problem Management
3 8 (13.56%) Incident Management
4 6 (10.17%) Service Management
5 5 (8.47%) Service Delivery
5 5 (8.47%) Change Management
6 3 (5.08%) Technical Analysis
7 2 (3.39%) Time Management
7 2 (3.39%) E-Commerce
8 1 (1.69%) Project Management
8 1 (1.69%) Investment Management
8 1 (1.69%) Stakeholder Management
8 1 (1.69%) Web Design
8 1 (1.69%) Asset Management
8 1 (1.69%) Performance Management
8 1 (1.69%) Service Desk Management
Qualifications
1 7 (11.86%) Microsoft Certification
2 6 (10.17%) MCP
2 6 (10.17%) ITIL Certification
3 4 (6.78%) Network+ Certification
3 4 (6.78%) Degree
3 4 (6.78%) MCSE
3 4 (6.78%) A+ Certification
4 2 (3.39%) CCENT
5 1 (1.69%) MCDST
5 1 (1.69%) MCSA
Quality Assurance & Compliance
1 10 (16.95%) SLA
System Software
1 34 (57.63%) Active Directory
2 6 (10.17%) VMware Infrastructure
3 5 (8.47%) Terminal Services
4 2 (3.39%) Hyper-V
5 1 (1.69%) vSphere
5 1 (1.69%) VMware ESX
Vendors
1 21 (35.59%) Microsoft
2 15 (25.42%) Citrix
3 11 (18.64%) VMware
4 6 (10.17%) Mitel
5 5 (8.47%) Apple
6 4 (6.78%) Cisco
7 3 (5.08%) Lotus
8 1 (1.69%) Red Hat
8 1 (1.69%) Cognos
8 1 (1.69%) IBM
8 1 (1.69%) HP
8 1 (1.69%) Google
City, London
Roc Search
Salary: £30000 - £34000 per annum + Bonus, Pension, Benefits
Posted: Yesterday
Leatherhead
Hays IT - Uk Posting account
Salary: £28000.00 - £30000.00 per annum
Posted: 14 days ago