The statistics below represent IT jobs advertised across the UK that had Service Desk Technician featuring in the job title. Included is a guide to the salaries offered over the 3 months to 25 February 2017 with a comparison to same period over 2 years.

3 months to
25 Feb 2017
Same period 2016 Same period 2015
Service Desk Technician
UK
Rank 827 903 928
Rank change year-on-year
+76 +25
Permanent jobs requiring a Service Desk Technician 14 36 38
As % of all permanent IT jobs located in the UK 0.017% 0.035% 0.036%
As % of the Job Titles category 0.018% 0.037% 0.037%
Number of salaries quoted 13 29 34
Median salary £20,500 £25,000 £20,185
Median salary % change year-on-year
-18.00% +23.85%
90% offered a salary of more than £18,200 £19,000 £18,000
10% offered a salary of more than £26,100 £30,000 £25,000
UK excluding London median salary £20,000 £23,310 £19,500
% change year-on-year
-14.19% +19.53%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
79883 98427 103086
As % of all permanent IT jobs located in the UK 96.32% 96.43% 96.67%
Number of salaries quoted 66300 82530 84981
Median salary £45,000 £45,000 £45,000
90% offered a salary of more than £27,500 £27,500 £26,500
10% offered a salary of more than £72,500 £70,000 £70,000
UK excluding London median salary £42,000 £42,000 £40,000
% change year-on-year
- +5.00%

Service Desk Technician
Jobs Demand Trend

The demand trend of job ads that featured Service Desk Technician in the job title.

Service Desk Technician Jobs Demand Trend in the UK

Service Desk Technician
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Technician within the UK.

Service Desk Technician Salary Trend in the UK

Service Desk Technician
Top 19 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Technician within the UK over the 3 months to 25 February 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +79 14 £20,500 -18.00% 4
South East +60 7 £19,500 -22.00%
Hampshire +30 5 £19,500 -4.87%
Southampton +19 5 £19,500 -4.87%
West Midlands +38 3 £20,500 +7.89% 1
Staffordshire - 3 £20,500 -
Yorkshire +33 2 £24,500 +11.36% 1
Tamworth - 2 £21,250 -
London +70 1 £28,500 -5.00% 2
West Yorkshire +17 1 £24,500 +11.36% 1
Kent +17 1 £24,500 -
North West -12 1 £19,000 -24.00%
Uckfield - 1 £26,500 -
Manchester - 1 £19,000 -
East Sussex - 1 £26,500 -
Leeds - 1 £24,500 - 1
South Yorkshire - 1 - -
Chatham - 1 £24,500 -
Rotherham - 1 - -

Service Desk Technician Skill Set
Top 30 Related IT Skills

For the 6 months to 25 February 2017, Service Desk Technician job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring Service Desk Technician in the job title.

1 37 (64.91%) Active Directory
2 35 (61.40%) Windows
3 34 (59.65%) Microsoft
4 22 (38.60%) MS Office
5 19 (33.33%) Windows 7
6 16 (28.07%) Cisco
7 13 (22.81%) ITIL
8 10 (17.54%) VMware
8 10 (17.54%) MS Exchange
9 9 (15.79%) MS Excel
10 8 (14.04%) Windows Server
10 8 (14.04%) Microsoft Certification
10 8 (14.04%) LAN
11 7 (12.28%) MCP
11 7 (12.28%) SLA
11 7 (12.28%) Incident Management
12 6 (10.53%) Manufacturing
12 6 (10.53%) iPhone
12 6 (10.53%) Windows XP
12 6 (10.53%) Dell
12 6 (10.53%) Citrix
12 6 (10.53%) C
12 6 (10.53%) Internet
12 6 (10.53%) Wi-Fi
12 6 (10.53%) Finance
12 6 (10.53%) Service Management
13 5 (8.77%) CAD
13 5 (8.77%) Chip and PIN
13 5 (8.77%) SAP
13 5 (8.77%) WAN

Service Desk Technician Skill Set
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 10 (17.54%) MS Exchange
2 2 (3.51%) Exchange Server 2007
2 2 (3.51%) Exchange Server 2010
3 1 (1.75%) Exchange Server 2013
3 1 (1.75%) SharePoint
3 1 (1.75%) Skype for Business
Applications
1 22 (38.60%) MS Office
2 9 (15.79%) MS Excel
Business Applications
1 1 (1.75%) Payment Gateway
Cloud Services
1 2 (3.51%) Office 365
2 1 (1.75%) Azure Active Directory
2 1 (1.75%) Microsoft Azure
Communications & Networking
1 8 (14.04%) LAN
2 6 (10.53%) Internet
2 6 (10.53%) Wi-Fi
3 5 (8.77%) WAN
4 4 (7.02%) Unified Communications
4 4 (7.02%) VPN
5 3 (5.26%) DHCP
5 3 (5.26%) DNS
5 3 (5.26%) Intranet
5 3 (5.26%) TCP/IP
6 1 (1.75%) IP Telephony
6 1 (1.75%) Skype
Database & Business Intelligence
1 3 (5.26%) SQL Server
Development Applications
1 1 (1.75%) JIRA
General
1 6 (10.53%) Finance
1 6 (10.53%) Manufacturing
2 3 (5.26%) Legal
2 3 (5.26%) Retail
3 2 (3.51%) Law
3 2 (3.51%) Telecoms
Libraries, Frameworks & Software Standards
1 1 (1.75%) CSS
1 1 (1.75%) HTML
1 1 (1.75%) HTML5
1 1 (1.75%) jQuery
Miscellaneous
1 6 (10.53%) iPhone
2 5 (8.77%) Chip and PIN
3 4 (7.02%) Analytical Skills
3 4 (7.02%) Internet of Things
3 4 (7.02%) Robotics
4 3 (5.26%) Blackberry
5 1 (1.75%) AS400
5 1 (1.75%) Foreign Exchange (FX)
5 1 (1.75%) iPad
5 1 (1.75%) Smartphone
Operating Systems
1 35 (61.40%) Windows
2 19 (33.33%) Windows 7
3 8 (14.04%) Windows Server
4 6 (10.53%) Windows XP
5 4 (7.02%) Windows 10
6 3 (5.26%) Windows 2000
6 3 (5.26%) Windows Server 2012
7 2 (3.51%) Windows 8
7 2 (3.51%) Windows Server 2003
7 2 (3.51%) Windows Server 2008
8 1 (1.75%) Android
Processes & Methodologies
1 13 (22.81%) ITIL
2 7 (12.28%) Incident Management
3 6 (10.53%) Service Management
4 5 (8.77%) CAD
5 4 (7.02%) Artificial Intelligence
6 3 (5.26%) ITSM
7 2 (3.51%) Change Management
7 2 (3.51%) Customer Engagement
7 2 (3.51%) ITIL V3
7 2 (3.51%) Service Delivery
7 2 (3.51%) Ticket Management
8 1 (1.75%) B2B
8 1 (1.75%) E-Commerce
8 1 (1.75%) Mentoring
8 1 (1.75%) Network Monitoring
8 1 (1.75%) Problem Management
Programming Languages
1 6 (10.53%) C
2 3 (5.26%) SQL
3 2 (3.51%) PowerShell
4 1 (1.75%) JavaScript
Qualifications
1 8 (14.04%) Microsoft Certification
2 7 (12.28%) MCP
3 5 (8.77%) CCNA
3 5 (8.77%) Cisco Certification
3 5 (8.77%) MCSE
4 3 (5.26%) Degree
4 3 (5.26%) MCSA
5 2 (3.51%) ITIL Certification
5 2 (3.51%) MCDST
6 1 (1.75%) A+ Certification
6 1 (1.75%) MCITP
6 1 (1.75%) Security Cleared
Quality Assurance & Compliance
1 7 (12.28%) SLA
System Software
1 37 (64.91%) Active Directory
2 2 (3.51%) Virtual Desktop
2 2 (3.51%) VMware Infrastructure
Systems Management
1 2 (3.51%) SCCM
2 1 (1.75%) Backup Exec
2 1 (1.75%) Norton AntiVirus
Vendors
1 34 (59.65%) Microsoft
2 16 (28.07%) Cisco
3 10 (17.54%) VMware
4 6 (10.53%) Citrix
4 6 (10.53%) Dell
5 5 (8.77%) Polycom
5 5 (8.77%) RedPrairie
5 5 (8.77%) SAP
6 4 (7.02%) Symantec
7 2 (3.51%) Avaya
7 2 (3.51%) Mitel
7 2 (3.51%) Remedy
7 2 (3.51%) Sophos
8 1 (1.75%) Apple
8 1 (1.75%) HP
8 1 (1.75%) LANDesk
8 1 (1.75%) ServiceNow
Leeds
Cathcart Associates
Salary: £2200 - £27000 per annum
Posted: 10 days ago
Coventry, CV3
Bluetown Online LTD
Salary: £18000 - £22000 per annum
Posted: 9 days ago
London
Interquest - IQ Tech
Salary: £30000 - £35000 per annum + 10% discretionary bonus, 25 days holiday
Posted: 10 days ago
London
Bluetown Online LTD
Salary: £27000 - £30000 per annum
Posted: 17 days ago
Deeside
Bluetown Online LTD
Posted: 18 days ago