The statistics below represent IT jobs advertised across the UK that had Service Desk Technician featuring in the job title. Included is a guide to the salaries offered over the 3 months to 26 June 2016 with a comparison to same period over 2 years.

3 months to
26 Jun 2016
Same period 2015 Same period 2014
Service Desk Technician
Rank 884 933 960
Rank change year-on-year
+49 +27
Permanent jobs requiring a Service Desk Technician 40 43 43
As % of all permanent IT jobs located in the UK 0.041% 0.039% 0.036%
As % of the Job Titles category 0.043% 0.040% 0.037%
Number of salaries quoted 37 39 37
Median salary £22,000 £22,000 £22,500
Median salary % change year-on-year
- -2.22%
90% offered a salary of more than £18,000 £18,500 £16,800
10% offered a salary of more than £27,500 £26,000 £32,000
UK excluding London median salary £22,000 £19,500 £21,500
% change year-on-year
+12.82% -9.30%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
93561 106940 116399
As % of all permanent IT jobs located in the UK 96.39% 96.49% 96.49%
Number of salaries quoted 78889 88177 95218
Median salary £47,000 £45,000 £45,000
Median salary % change year-on-year
+4.44% -
90% offered a salary of more than £27,500 £26,500 £27,000
10% offered a salary of more than £70,000 £70,000 £70,000
UK excluding London median salary £41,500 £40,000 £40,000
% change year-on-year
+3.75% -

Service Desk Technician
Jobs Demand Trend

The demand trend of job ads that featured Service Desk Technician in the job title.

Service Desk Technician Jobs Demand Trend in the UK

Service Desk Technician
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Technician within the UK.

Service Desk Technician Salary Trend in the UK

Service Desk Technician
Salary Histogram

This chart provides a salary histogram for IT jobs citing Service Desk Technician over the 3 months to 26 June 2016 within the UK.

Service Desk Technician Salary Histogram in the UK

Service Desk Technician
Top 30 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Technician within the UK over the 3 months to 26 June 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +36 38 £22,500 +2.27% 5
Yorkshire +30 9 £23,000 +21.05% 1
West Yorkshire +22 9 £23,000 +22.66%
South East +31 8 £25,000 +31.57% 1
West Midlands -14 7 £19,500 -40.00% 1
London +26 6 £24,750 +3.12%
Leeds +18 6 £23,000 +22.66%
Surrey +33 4 £27,500 -
East of England +39 3 £21,000 -19.23%
Warwickshire - 3 £17,500 -
Egham - 3 £27,500 -
Warwick - 3 £17,500 -
Halifax - 3 £23,500 -
North West +24 2 £22,000 +18.91% 1
Wiltshire +14 2 £19,000 -19.14%
Hampshire +13 2 £19,000 -17.39%
Nottingham +10 2 £30,000 +53.84% 1
Nottinghamshire +9 2 £30,000 +57.89% 1
South West +9 2 £19,000 -19.14%
East Midlands +7 2 £30,000 +57.89% 1
Staffordshire - 2 £22,000 - 1
Swindon - 2 £19,000 -
Kingston Upon Thames - 2 £22,000 -
Edinburgh - 2 £18,000 -
Scotland - 2 £18,000 -
Manchester +4 1 £21,500 +16.21%
Southampton +2 1 - -
West Sussex -4 1 £19,500 -15.21%
Berkshire - 1 - -
Merseyside - 1 £22,000 -

Service Desk Technician Skill Set
Top 30 Related IT Skills

For the 6 months to 26 June 2016, Service Desk Technician job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring Service Desk Technician in the job title.

1 60 (78.95%) Active Directory
2 51 (67.11%) Windows
3 34 (44.74%) Microsoft
4 32 (42.11%) MS Office
4 32 (42.11%) Windows 7
5 29 (38.16%) MS Excel
6 27 (35.53%) ITIL
7 20 (26.32%) Windows 8
7 20 (26.32%) Citrix
8 17 (22.37%) Microsoft Certification
8 17 (22.37%) MS Exchange
8 17 (22.37%) Windows Server
9 16 (21.05%) MCSE
10 15 (19.74%) SLA
11 14 (18.42%) Windows XP
12 11 (14.47%) Mentoring
13 9 (11.84%) Time Management
14 8 (10.53%) MS PowerPoint
14 8 (10.53%) Windows Server 2012
15 7 (9.21%) ITIL V3
15 7 (9.21%) MCP
15 7 (9.21%) VMware
15 7 (9.21%) Finance
15 7 (9.21%) VMware Infrastructure
15 7 (9.21%) PowerShell
16 6 (7.89%) Firewall
16 6 (7.89%) Windows 2000
16 6 (7.89%) TCP/IP
16 6 (7.89%) Symantec
16 6 (7.89%) ITIL Certification

Service Desk Technician Skill Set
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 17 (22.37%) MS Exchange
2 5 (6.58%) Exchange Server 2013
3 4 (5.26%) Exchange Server 2003
3 4 (5.26%) Exchange Server 2007
4 3 (3.95%) Blackberry Enterprise Server
4 3 (3.95%) SharePoint
5 2 (2.63%) IIS
6 1 (1.32%) Exchange Server 2010
6 1 (1.32%) IBM Notes
6 1 (1.32%) Skype for Business
Applications
1 32 (42.11%) MS Office
2 29 (38.16%) MS Excel
3 8 (10.53%) MS PowerPoint
Cloud Services
1 6 (7.89%) Office 365
Communications & Networking
1 6 (7.89%) Firewall
1 6 (7.89%) TCP/IP
2 5 (6.58%) Wi-Fi
3 4 (5.26%) DHCP
3 4 (5.26%) DNS
3 4 (5.26%) Internet
3 4 (5.26%) IPsec
3 4 (5.26%) L2TP
3 4 (5.26%) LAN
3 4 (5.26%) NetScaler
3 4 (5.26%) Remote Desktop
3 4 (5.26%) SAN
3 4 (5.26%) VLAN
3 4 (5.26%) VPN
4 2 (2.63%) Intranet
4 2 (2.63%) IP Telephony
4 2 (2.63%) WAN
5 1 (1.32%) ADSL
5 1 (1.32%) Unified Communications
Database & Business Intelligence
1 2 (2.63%) SQL Server
General
1 7 (9.21%) Finance
2 3 (3.95%) French Language
2 3 (3.95%) German Language
2 3 (3.95%) Greek Language
2 3 (3.95%) Law
2 3 (3.95%) Retail
2 3 (3.95%) Spanish Language
3 2 (2.63%) Telecoms
4 1 (1.32%) Banking
Miscellaneous
1 6 (7.89%) Analytical Skills
2 5 (6.58%) Management Information System
3 3 (3.95%) Blackberry
4 2 (2.63%) Driving Licence
4 2 (2.63%) Statistics
5 1 (1.32%) Digital Media
5 1 (1.32%) Mathematics
5 1 (1.32%) PMI
5 1 (1.32%) Smartphone
Operating Systems
1 51 (67.11%) Windows
2 32 (42.11%) Windows 7
3 20 (26.32%) Windows 8
4 17 (22.37%) Windows Server
5 14 (18.42%) Windows XP
6 8 (10.53%) Windows Server 2012
7 6 (7.89%) Windows 2000
8 5 (6.58%) Linux
8 5 (6.58%) Windows 10
9 4 (5.26%) Windows Server 2008
10 2 (2.63%) Mac OS X
11 1 (1.32%) Android
11 1 (1.32%) Apple iOS
11 1 (1.32%) Mac OS
11 1 (1.32%) Unix
11 1 (1.32%) Windows Server 2003
11 1 (1.32%) Windows Vista
Processes & Methodologies
1 27 (35.53%) ITIL
2 11 (14.47%) Mentoring
3 9 (11.84%) Time Management
4 7 (9.21%) ITIL V3
5 4 (5.26%) Incident Management
5 4 (5.26%) ITSM
5 4 (5.26%) Migration
5 4 (5.26%) Multi-Factor Authentication
5 4 (5.26%) Two-Factor Authentication
6 3 (3.95%) Service Desk Management
6 3 (3.95%) Workflow
6 3 (3.95%) Workflow Management
7 2 (2.63%) Analytics
7 2 (2.63%) Business Continuity
7 2 (2.63%) Data Analysis
7 2 (2.63%) Data Protection
7 2 (2.63%) Mobile Device Management
7 2 (2.63%) Password Management
7 2 (2.63%) Problem Management
7 2 (2.63%) Ticket Management
Programming Languages
1 7 (9.21%) PowerShell
2 2 (2.63%) Java
2 2 (2.63%) SQL
3 1 (1.32%) C
3 1 (1.32%) Shell Script
Qualifications
1 17 (22.37%) Microsoft Certification
2 16 (21.05%) MCSE
3 7 (9.21%) MCP
4 6 (7.89%) ITIL Certification
5 5 (6.58%) CCNA
5 5 (6.58%) Cisco Certification
5 5 (6.58%) Degree
5 5 (6.58%) MCITP
6 4 (5.26%) MCSA
6 4 (5.26%) Network+ Certification
7 3 (3.95%) A+ Certification
8 2 (2.63%) ITIL Foundation Certificate
9 1 (1.32%) GNVQ
9 1 (1.32%) HNC
9 1 (1.32%) MCDST
9 1 (1.32%) PMI Certification
Quality Assurance & Compliance
1 15 (19.74%) SLA
System Software
1 60 (78.95%) Active Directory
2 7 (9.21%) VMware Infrastructure
3 5 (6.58%) Hyper-V
4 4 (5.26%) VMware ESX
4 4 (5.26%) XenApp
4 4 (5.26%) XenDesktop
5 1 (1.32%) Terminal Services
5 1 (1.32%) Virtual Desktop
5 1 (1.32%) vSphere
Systems Management
1 4 (5.26%) Backup Exec
1 4 (5.26%) Norton AntiVirus
2 3 (3.95%) SCCM
3 1 (1.32%) Nagios
3 1 (1.32%) SCOM
Vendors
1 34 (44.74%) Microsoft
2 20 (26.32%) Citrix
3 7 (9.21%) VMware
4 6 (7.89%) Symantec
5 5 (6.58%) HP
5 5 (6.58%) SonicWALL
6 4 (5.26%) AVG
6 4 (5.26%) EMC
6 4 (5.26%) Kaseya
6 4 (5.26%) Kaspersky
6 4 (5.26%) NetApp
6 4 (5.26%) Ruckus Wireless
6 4 (5.26%) Sophos
7 3 (3.95%) Bloomberg
7 3 (3.95%) Reuters
8 2 (2.63%) Cisco
8 2 (2.63%) FactSet
8 2 (2.63%) Fidessa
9 1 (1.32%) Acronis
9 1 (1.32%) SolarWinds
York, North Yorkshire
4it Recruitment Ltd
Salary: Up to £23,000 per annum + excellent training opportunities
Posted: 2 days ago
Northwich
Energize Recruitment Solutions Ltd
Salary: £17000 - £22000 per annum
Posted: 2 days ago
High Wycombe, Buckinghamshire
Ashdown IT
Salary: £25000 per annum
Posted: 3 days ago
Nottingham, Nottinghamshire
Searchability
Salary: £18000 - £24000 per annum
Posted: 4 days ago
Staffordshire
Computer People
Salary: £24000.00 - £30000.00 per annum + Full benefits package on offer
Posted: 6 days ago