The table below looks at the statistics for the Service Desk Technician role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Technician in their job title over the 3 months to 27 November 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
27 Nov 2014
Same period 2013 Same period 2012
Service Desk Technician
Rank 843 855 879
Rank change year-on-year
+12 +24
Permanent jobs requiring a Service Desk Technician 59 29 22
As % of all permanent IT jobs located in the UK 0.052% 0.026% 0.019%
As % of the Job Titles category 0.055% 0.028% 0.020%
Number of salaries quoted 58 25 17
Average salary £23,000 £23,500 £26,000
Average salary % change year-on-year
-2.12% -9.61%
90% offered a salary of more than £16,500 £18,000 £18,600
10% offered a salary of more than £25,500 £35,000 £30,000
UK excluding London average salary £22,500 £23,000 £21,250
% change year-on-year
-2.17% +8.23%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
107647 103692 109532
As % of all permanent IT jobs located in the UK 94.63% 94.73% 95.35%
Number of salaries quoted 89339 85136 94063
Average salary £45,000 £43,500 £42,500
Average salary % change year-on-year
+3.44% +2.35%
90% offered a salary of more than £26,400 £26,500 £26,500
10% offered a salary of more than £70,000 £65,000 £70,000
UK excluding London average salary £40,000 £40,000 £38,240
% change year-on-year
- +4.60%

Service Desk Technician
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing Service Desk Technician in the job title within the UK as a proportion of the total demand within the Job Titles category.

Service Desk Technician Jobs Demand Trend in the UK

Service Desk Technician
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Technician within the UK.

Service Desk Technician Salary Trend in the UK

Service Desk Technician
Salary Histogram

This chart provides a salary histogram for IT jobs citing Service Desk Technician over the 3 months to 27 November 2014 within the UK.

Service Desk Technician Salary Histogram in the UK

Service Desk Technician
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Desk Technician within the UK over the 3 months to 27 November 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England 0 57 £23,000 -2.12% 9
North West +5 14 £25,000 +18.34% 1
South East -14 13 £19,250 -12.50% 4
London +9 11 £24,000 -22.58% 1
East of England -15 9 £23,000 -6.12% 1
Hampshire -10 8 £16,500 -4.34% 3
Southampton +10 7 £16,500 -19.51% 1
Manchester -6 7 £25,500 +0.99% 1
Cambridge - 6 £23,000 -
Cambridgeshire - 6 £23,000 -
Staffordshire +2 4 £20,369 -7.41%
West Midlands -3 4 £20,369 -28.52% 1
South West - 4 £24,000 -
Stoke-on-Trent - 4 £20,369 -
Milton Keynes - 3 £25,500 -
Newton-le-Willows - 3 £11,000 -
Chelmsford - 3 £22,500 - 1
Lancashire - 3 £11,000 -
Buckinghamshire - 3 £25,500 -
Essex - 3 £22,500 - 1
Cornwall - 2 £24,000 -
City of London +22 1 £21,000 -36.36%
Berkshire +11 1 £27,500 +25.00%
North Yorkshire -6 1 £17,000 -10.52%
Cheshire -9 1 £23,000 +35.29%
Surrey -15 1 £27,500 +13.40%
Yorkshire -41 1 £17,000 -10.52%
East Midlands - 1 £19,500 - 1
Merseyside - 1 £20,000 -
Derbyshire - 1 £19,500 -

Service Desk Technician
Top 30 Related IT Skills

For the 6 months to 27 November 2014, IT jobs within the UK that cited Service Desk Technician in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Technician in their job title.

1 59 (63.44%) Windows
2 54 (58.06%) Active Directory
3 36 (38.71%) Microsoft
4 34 (36.56%) MS Office
5 32 (34.41%) ITIL
6 24 (25.81%) MS Excel
7 21 (22.58%) SLA
8 18 (19.35%) MS Exchange
9 16 (17.20%) Blackberry
9 16 (17.20%) Windows XP
10 14 (15.05%) Incident Management
11 13 (13.98%) Mitel
12 12 (12.90%) Citrix
12 12 (12.90%) ITIL Certification
13 10 (10.75%) Firewall
14 9 (9.68%) Problem Management
14 9 (9.68%) Windows 7
15 8 (8.60%) Degree
15 8 (8.60%) Blackberry Enterprise Server
16 7 (7.53%) SharePoint
16 7 (7.53%) Change Management
16 7 (7.53%) VMware
16 7 (7.53%) Mac OS
16 7 (7.53%) Lync
17 6 (6.45%) Software Distribution
17 6 (6.45%) Disaster Recovery
17 6 (6.45%) MCP
17 6 (6.45%) LAN
17 6 (6.45%) ISO 9001
18 5 (5.38%) WAN

Service Desk Technician
Top Related IT Skills by Category

For the 6 months to 27 November 2014, IT jobs within the UK that cited Service Desk Technician in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Technician in their job title. Up to 20 skills are shown per category.

Application Platforms
1 18 (19.35%) MS Exchange
2 8 (8.60%) Blackberry Enterprise Server
3 7 (7.53%) SharePoint
3 7 (7.53%) Lync
4 5 (5.38%) Exchange Server 2003
5 3 (3.23%) Exchange Server 2010
5 3 (3.23%) IBM Notes
6 2 (2.15%) Exchange Server 2013
7 1 (1.08%) Exchange Server 2007
Applications
1 34 (36.56%) MS Office
2 24 (25.81%) MS Excel
3 1 (1.08%) MS PowerPoint
Cloud Services
1 2 (2.15%) Office 365
2 1 (1.08%) Cloud Computing
Communications & Networking
1 10 (10.75%) Firewall
2 6 (6.45%) LAN
3 5 (5.38%) WAN
4 3 (3.23%) DNS
4 3 (3.23%) Wi-Fi
4 3 (3.23%) Wireless
4 3 (3.23%) Structured Cabling
5 2 (2.15%) Internet
5 2 (2.15%) SAN
6 1 (1.08%) Intranet
6 1 (1.08%) VoIP
6 1 (1.08%) DHCP
6 1 (1.08%) Ethernet
6 1 (1.08%) TCP/IP
6 1 (1.08%) VPN
6 1 (1.08%) L2TP
6 1 (1.08%) ADSL
6 1 (1.08%) IPsec
6 1 (1.08%) VLAN
6 1 (1.08%) NetScaler
Database & Business Intelligence
1 3 (3.23%) SQL Server
2 1 (1.08%) SQL Server 2012
General
1 5 (5.38%) Retail
2 4 (4.30%) Finance
3 3 (3.23%) Law
3 3 (3.23%) Legal
3 3 (3.23%) Telecoms
3 3 (3.23%) Advertising
4 2 (2.15%) Manufacturing
4 2 (2.15%) Marketing
5 1 (1.08%) French Language
5 1 (1.08%) Pharmaceutical
5 1 (1.08%) Back Office
Miscellaneous
1 16 (17.20%) Blackberry
2 4 (4.30%) Kindle
2 4 (4.30%) Analytical Skills
3 2 (2.15%) Fat Client
3 2 (2.15%) Thin Client
4 1 (1.08%) NHS
4 1 (1.08%) Mainframe
4 1 (1.08%) Management Information System
4 1 (1.08%) Video Conferencing
Operating Systems
1 59 (63.44%) Windows
2 16 (17.20%) Windows XP
3 9 (9.68%) Windows 7
4 7 (7.53%) Mac OS
5 5 (5.38%) Windows 8
5 5 (5.38%) Windows Server 2012
5 5 (5.38%) Windows Server 2008
6 3 (3.23%) Windows Server 2003
6 3 (3.23%) Windows Mobile
7 2 (2.15%) Windows 2000
7 2 (2.15%) Mac OS X
8 1 (1.08%) Linux
8 1 (1.08%) Windows Vista
8 1 (1.08%) Apple iOS
Processes & Methodologies
1 32 (34.41%) ITIL
2 14 (15.05%) Incident Management
3 9 (9.68%) Problem Management
4 7 (7.53%) Change Management
5 6 (6.45%) Disaster Recovery
5 6 (6.45%) Software Distribution
6 5 (5.38%) Asset Management
7 4 (4.30%) Line Management
7 4 (4.30%) Software Asset Management
8 3 (3.23%) Logistics
8 3 (3.23%) Time Management
8 3 (3.23%) E-Commerce
9 2 (2.15%) Project Management
10 1 (1.08%) Service Management
10 1 (1.08%) Information Security
10 1 (1.08%) CAD
10 1 (1.08%) PRINCE2
10 1 (1.08%) Continuous Improvement
10 1 (1.08%) Kalman Filter
10 1 (1.08%) IT Asset Management
Programming Languages
1 3 (3.23%) SQL
2 1 (1.08%) PowerShell
2 1 (1.08%) C
Qualifications
1 12 (12.90%) ITIL Certification
2 8 (8.60%) Degree
3 6 (6.45%) MCP
4 5 (5.38%) Microsoft Certification
5 3 (3.23%) A+ Certification
5 3 (3.23%) Cisco Certification
5 3 (3.23%) MCSE
5 3 (3.23%) CCNA
5 3 (3.23%) Network+ Certification
6 1 (1.08%) MCTS
6 1 (1.08%) MCITP
6 1 (1.08%) Citrix Certification
6 1 (1.08%) MCSA
Quality Assurance & Compliance
1 21 (22.58%) SLA
2 6 (6.45%) ISO 9001
System Software
1 54 (58.06%) Active Directory
2 5 (5.38%) VMware Infrastructure
3 3 (3.23%) XenApp
4 2 (2.15%) Hyper-V
4 2 (2.15%) Terminal Services
5 1 (1.08%) VMware ESX
5 1 (1.08%) XenDesktop
Systems Management
1 4 (4.30%) Backup Exec
1 4 (4.30%) SCCM
2 2 (2.15%) Norton AntiVirus
3 1 (1.08%) WSUS
Vendors
1 36 (38.71%) Microsoft
2 13 (13.98%) Mitel
3 12 (12.90%) Citrix
4 7 (7.53%) VMware
5 4 (4.30%) Apple
6 3 (3.23%) Symantec
6 3 (3.23%) Lotus
6 3 (3.23%) Cisco
6 3 (3.23%) HP
7 2 (2.15%) Interwoven
7 2 (2.15%) SAP
7 2 (2.15%) Kaspersky
7 2 (2.15%) Veeam
8 1 (1.08%) Kaseya
8 1 (1.08%) RedPrairie
8 1 (1.08%) AVG
8 1 (1.08%) Ruckus Wireless
8 1 (1.08%) SonicWALL
8 1 (1.08%) Remedy
8 1 (1.08%) McAfee
Ringwood, Hampshire
TribePost.co.uk
Salary: £15k-£17k. Depending on experience
Posted: Yesterday
Birmingham, West Midlands (County)
Owen Daniels Consultancy
Salary: From £30,000 to £35,000 per annum
Posted: 6 days ago
West London
CPS Group UK
Posted: 6 days ago
Manchester, Lancashire
McGregor Boyall
Salary: £23000 - £27000 per annum + benefits
Posted: 6 days ago
Basingstoke
Hays IT - Uk Posting account
Salary: £18000.00 - £22000.00 per annum
Posted: 10 days ago
Southampton
Capita - ITIN
Salary: £16500 - £22000 per annum + Benefits
Posted: 17 days ago
Northampton, Northamptonshire
Krooter
Salary: Market related
Posted: 23 days ago
Chelmsford
Hays IT - Uk Posting account
Salary: £13500.00 per annum
Posted: 27 days ago