The table below looks at the statistics for the Service Desk Technician role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Technician in their job title over the 3 months to 3 March 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
3 Mar 2015
Same period 2014 Same period 2013
Service Desk Technician
Rank 843 861 870
Rank change year-on-year
+18 +9
Permanent jobs requiring a Service Desk Technician 27 29 20
As % of all permanent IT jobs located in the UK 0.025% 0.027% 0.018%
As % of the Job Titles category 0.027% 0.029% 0.019%
Number of salaries quoted 25 23 18
Average salary £20,369 £22,500 £23,750
Average salary % change year-on-year
-9.47% -5.26%
90% offered a salary of more than £18,000 £19,155 £16,750
10% offered a salary of more than £24,100 £30,300 £30,150
UK excluding London average salary £19,500 £21,750 £22,000
% change year-on-year
-10.34% -1.13%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
101167 100905 102697
As % of all permanent IT jobs located in the UK 94.80% 94.47% 94.92%
Number of salaries quoted 83281 81156 86804
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £26,500 £27,500 £26,500
10% offered a salary of more than £70,000 £65,000 £70,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Service Desk Technician
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing Service Desk Technician in the job title within the UK as a proportion of the total demand within the Job Titles category.

Service Desk Technician Jobs Demand Trend in the UK

Service Desk Technician
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Technician within the UK.

Service Desk Technician Salary Trend in the UK

Service Desk Technician
Top 26 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Desk Technician within the UK over the 3 months to 3 March 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +10 24 £21,000 -6.66% 7
London +4 11 £21,500 -6.52%
Stoke-on-Trent +2 4 £22,000 +11.24%
Staffordshire 0 4 £22,000 +11.24%
South West -18 4 £19,875 -0.62% 2
West Midlands -23 4 £22,000 +11.24%
City of London +11 3 £19,500 -28.44%
Suffolk - 3 £18,000 -
Kingston Upon Thames - 3 £22,500 -
East of England - 3 £18,000 -
Hammersmith - 3 £21,500 -
East Midlands +28 2 - - 1
North West -16 2 £19,500 -23.52% 2
South East -26 2 £22,250 -11.00% 1
Somerset - 2 £19,500 -
Merseyside - 2 £19,500 -
Wiltshire - 2 £20,375 - 2
Derbyshire - 2 - -
Liverpool - 2 £19,500 -
Chesterfield - 2 - -
Street - 2 £19,500 -
Swindon - 2 £20,375 - 2
Hampshire -6 1 £20,000 +37.93% 1
Reading - 1 £24,500 -
Berkshire - 1 £24,500 -
Basingstoke - 1 £20,000 -

Service Desk Technician
Top 30 Related IT Skills

For the 6 months to 3 March 2015, IT jobs within the UK that cited Service Desk Technician in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Technician in their job title.

1 57 (65.52%) Windows
2 51 (58.62%) Active Directory
3 30 (34.48%) MS Office
4 27 (31.03%) ITIL
5 24 (27.59%) Microsoft
6 21 (24.14%) MS Exchange
7 19 (21.84%) Windows XP
7 19 (21.84%) MS Excel
8 17 (19.54%) SLA
8 17 (19.54%) Incident Management
9 16 (18.39%) Citrix
9 16 (18.39%) Blackberry
10 13 (14.94%) ITIL Certification
11 12 (13.79%) Blackberry Enterprise Server
11 12 (13.79%) Mitel
12 11 (12.64%) Manufacturing
13 9 (10.34%) Windows 8
14 8 (9.20%) Change Management
14 8 (9.20%) Degree
14 8 (9.20%) Problem Management
14 8 (9.20%) Mac OS
15 7 (8.05%) Windows 7
15 7 (8.05%) Lync
15 7 (8.05%) Retail
15 7 (8.05%) Apple
15 7 (8.05%) DNS
15 7 (8.05%) LAN
16 6 (6.90%) WAN
16 6 (6.90%) Exchange Server 2003
16 6 (6.90%) Software Distribution

Service Desk Technician
Top Related IT Skills by Category

For the 6 months to 3 March 2015, IT jobs within the UK that cited Service Desk Technician in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Technician in their job title. Up to 20 skills are shown per category.

Application Platforms
1 21 (24.14%) MS Exchange
2 12 (13.79%) Blackberry Enterprise Server
3 7 (8.05%) Lync
4 6 (6.90%) Exchange Server 2003
5 5 (5.75%) Exchange Server 2007
5 5 (5.75%) SharePoint
6 4 (4.60%) Exchange Server 2010
6 4 (4.60%) Exchange Server 2013
7 2 (2.30%) IBM Notes
Applications
1 30 (34.48%) MS Office
2 19 (21.84%) MS Excel
3 1 (1.15%) Adobe Creative Suite
Cloud Services
1 1 (1.15%) Cloud Computing
1 1 (1.15%) Office 365
Communications & Networking
1 7 (8.05%) LAN
1 7 (8.05%) DNS
2 6 (6.90%) WAN
3 5 (5.75%) TCP/IP
3 5 (5.75%) Firewall
4 4 (4.60%) Wireless
4 4 (4.60%) Structured Cabling
5 2 (2.30%) Wi-Fi
5 2 (2.30%) DHCP
5 2 (2.30%) SAN
6 1 (1.15%) Intranet
6 1 (1.15%) Internet
6 1 (1.15%) Ethernet
6 1 (1.15%) WLAN
6 1 (1.15%) VPN
6 1 (1.15%) IP Telephony
6 1 (1.15%) NAS
Database & Business Intelligence
1 2 (2.30%) SQL Server
General
1 11 (12.64%) Manufacturing
2 7 (8.05%) Retail
3 5 (5.75%) Finance
4 3 (3.45%) Advertising
5 2 (2.30%) Marketing
5 2 (2.30%) Law
5 2 (2.30%) Legal
5 2 (2.30%) Telecoms
6 1 (1.15%) Back Office
6 1 (1.15%) Games
Miscellaneous
1 16 (18.39%) Blackberry
2 6 (6.90%) Analytical Skills
3 4 (4.60%) Kindle
4 3 (3.45%) Management Information System
5 2 (2.30%) Statistics
5 2 (2.30%) Fat Client
5 2 (2.30%) Thin Client
6 1 (1.15%) Video Conferencing
6 1 (1.15%) User Experience
6 1 (1.15%) Mainframe
Operating Systems
1 57 (65.52%) Windows
2 19 (21.84%) Windows XP
3 9 (10.34%) Windows 8
4 8 (9.20%) Mac OS
5 7 (8.05%) Windows 7
6 5 (5.75%) Windows Server 2008
7 4 (4.60%) Windows Vista
7 4 (4.60%) Apple iOS
8 3 (3.45%) Windows Server 2003
8 3 (3.45%) Windows Mobile
9 2 (2.30%) Mac OS X
9 2 (2.30%) Windows Server 2012
10 1 (1.15%) Windows 2000
Processes & Methodologies
1 27 (31.03%) ITIL
2 17 (19.54%) Incident Management
3 8 (9.20%) Problem Management
3 8 (9.20%) Change Management
4 6 (6.90%) Software Distribution
5 3 (3.45%) Service Desk Management
5 3 (3.45%) Workflow Management
5 3 (3.45%) Logistics
5 3 (3.45%) Time Management
5 3 (3.45%) ITSM
5 3 (3.45%) Workflow
5 3 (3.45%) E-Commerce
5 3 (3.45%) Line Management
6 2 (2.30%) Disaster Recovery
7 1 (1.15%) Asset Management
7 1 (1.15%) CAD
7 1 (1.15%) Service Management
7 1 (1.15%) Network Management
7 1 (1.15%) Continuous Improvement
7 1 (1.15%) Kalman Filter
Programming Languages
1 3 (3.45%) SQL
2 1 (1.15%) C
Qualifications
1 13 (14.94%) ITIL Certification
2 8 (9.20%) Degree
3 4 (4.60%) MCP
4 2 (2.30%) CCNA
4 2 (2.30%) Cisco Certification
4 2 (2.30%) Microsoft Certification
5 1 (1.15%) Citrix Certification
Quality Assurance & Compliance
1 17 (19.54%) SLA
2 4 (4.60%) ISO 9001
System Software
1 51 (58.62%) Active Directory
2 3 (3.45%) VMware Infrastructure
3 2 (2.30%) Terminal Services
3 2 (2.30%) XenApp
4 1 (1.15%) Hyper-V
Systems Management
1 2 (2.30%) Backup Exec
1 2 (2.30%) SCCM
2 1 (1.15%) Norton AntiVirus
2 1 (1.15%) WSUS
Vendors
1 24 (27.59%) Microsoft
2 16 (18.39%) Citrix
3 12 (13.79%) Mitel
4 7 (8.05%) Apple
5 5 (5.75%) Avaya
6 4 (4.60%) VMware
7 2 (2.30%) Symantec
7 2 (2.30%) Veeam
7 2 (2.30%) Lotus
7 2 (2.30%) Interwoven
7 2 (2.30%) SAP
7 2 (2.30%) Cisco
8 1 (1.15%) Adobe
8 1 (1.15%) HP
8 1 (1.15%) RedPrairie
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Salary: £26000.00 - £32000.00 per annum
Posted: 9 hours ago
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Posted: 2 days ago
Leeds, West Yorkshire
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Salary: £24000 per annum + Benefits
Posted: 5 days ago
Stockport, Cheshire
Spring Technology
Salary: £25000.00 - £31000.00 per annum
Posted: 6 days ago
Swindon, Wiltshire
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Salary: £18000 - £22500 per annum
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Salary: Market related
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