The table below looks at the statistics for the Service Desk Technician role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Technician in their job title over the 3 months to 31 October 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
31 Oct 2014
Same period 2013 Same period 2012
Service Desk Technician
Rank 839 875 881
Rank change year-on-year
+36 +6
Permanent jobs requiring a Service Desk Technician 58 24 17
As % of all permanent IT jobs located in the UK 0.051% 0.022% 0.015%
As % of the Job Titles category 0.054% 0.023% 0.016%
Number of salaries quoted 55 22 16
Average salary £24,000 £23,500 £19,500
Average salary % change year-on-year
+2.12% +20.51%
90% offered a salary of more than £16,500 £15,800 £18,000
10% offered a salary of more than £25,800 £33,600 £26,250
UK excluding London average salary £23,000 £22,500 £19,000
% change year-on-year
+2.22% +18.42%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
107606 103134 107111
As % of all permanent IT jobs located in the UK 94.61% 94.59% 95.25%
Number of salaries quoted 88212 85621 91371
Average salary £45,000 £44,000 £42,500
Average salary % change year-on-year
+2.27% +3.52%
90% offered a salary of more than £26,500 £27,000 £26,500
10% offered a salary of more than £70,000 £67,500 £70,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Service Desk Technician
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing Service Desk Technician in the job title within the UK as a proportion of the total demand within the Job Titles category.

Service Desk Technician Jobs Demand Trend in the UK

Service Desk Technician
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Technician within the UK.

Service Desk Technician Salary Trend in the UK

Service Desk Technician
Salary Histogram

This chart provides a salary histogram for IT jobs citing Service Desk Technician over the 3 months to 31 October 2014 within the UK.

Service Desk Technician Salary Histogram in the UK

Service Desk Technician
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Desk Technician within the UK over the 3 months to 31 October 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +18 57 £24,000 +2.12% 7
East of England -9 14 £23,000 -6.12%
North West -12 14 £25,000 +18.34% 2
Cambridge - 12 £24,000 -
Cambridgeshire - 12 £24,000 -
London +20 10 £24,000 -14.28%
South East -8 10 £17,000 -22.72% 1
Southampton +17 6 £16,500 -17.50% 1
Hampshire +2 6 £16,500 -25.00% 1
Manchester -13 4 £25,250 - 1
West Midlands -18 4 £26,750 -6.14%
Berkshire +17 2 £28,750 +30.68%
Lancashire - 2 £11,000 - 1
Yorkshire - 2 £20,000 - 1
Newton-le-Willows - 2 £11,000 - 1
Reading - 2 £28,750 -
Birmingham - 2 £30,000 -
East Midlands - 2 £19,500 - 2
City of London +27 1 £21,000 -33.33%
Staffordshire -7 1 £20,369 -7.41%
Surrey -11 1 £27,500 +17.02%
Cheshire -12 1 £23,000 +35.29%
Derbyshire - 1 £19,500 - 1
Essex - 1 £22,500 -
Gloucestershire - 1 £22,500 -
Buckinghamshire - 1 £25,500 -
Hertfordshire - 1 £20,000 -
Warwickshire - 1 £26,000 -
West Yorkshire - 1 £23,000 - 1
Lincolnshire - 1 - -

Service Desk Technician
Top 30 Related IT Skills

For the 6 months to 31 October 2014, IT jobs within the UK that cited Service Desk Technician in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Technician in their job title.

1 52 (64.20%) Windows
2 44 (54.32%) Active Directory
3 37 (45.68%) Microsoft
4 31 (38.27%) MS Office
5 28 (34.57%) ITIL
6 22 (27.16%) MS Excel
7 20 (24.69%) SLA
8 17 (20.99%) MS Exchange
9 14 (17.28%) Blackberry
10 12 (14.81%) Windows 7
11 10 (12.35%) Firewall
11 10 (12.35%) Incident Management
12 9 (11.11%) Mitel
12 9 (11.11%) ITIL Certification
12 9 (11.11%) Windows XP
12 9 (11.11%) Citrix
13 8 (9.88%) Degree
14 7 (8.64%) VMware
14 7 (8.64%) SharePoint
14 7 (8.64%) Lync
15 6 (7.41%) Software Distribution
15 6 (7.41%) Blackberry Enterprise Server
15 6 (7.41%) MCP
15 6 (7.41%) ISO 9001
15 6 (7.41%) Disaster Recovery
16 5 (6.17%) Asset Management
16 5 (6.17%) Finance
16 5 (6.17%) Problem Management
16 5 (6.17%) VMware Infrastructure
16 5 (6.17%) Windows Server 2008

Service Desk Technician
Top Related IT Skills by Category

For the 6 months to 31 October 2014, IT jobs within the UK that cited Service Desk Technician in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Technician in their job title. Up to 20 skills are shown per category.

Application Platforms
1 17 (20.99%) MS Exchange
2 7 (8.64%) SharePoint
2 7 (8.64%) Lync
3 6 (7.41%) Blackberry Enterprise Server
4 5 (6.17%) IBM Notes
5 4 (4.94%) Exchange Server 2003
6 3 (3.70%) Exchange Server 2010
7 1 (1.23%) Exchange Server 2013
7 1 (1.23%) Exchange Server 2007
Applications
1 31 (38.27%) MS Office
2 22 (27.16%) MS Excel
3 1 (1.23%) MS PowerPoint
Cloud Services
1 2 (2.47%) Office 365
2 1 (1.23%) Cloud Computing
Communications & Networking
1 10 (12.35%) Firewall
2 4 (4.94%) LAN
2 4 (4.94%) WAN
3 3 (3.70%) Wi-Fi
4 2 (2.47%) Wireless
4 2 (2.47%) Structured Cabling
4 2 (2.47%) DNS
4 2 (2.47%) SAN
5 1 (1.23%) Internet
5 1 (1.23%) L2TP
5 1 (1.23%) DHCP
5 1 (1.23%) Ethernet
5 1 (1.23%) VPN
5 1 (1.23%) ADSL
5 1 (1.23%) VoIP
5 1 (1.23%) IPsec
5 1 (1.23%) VLAN
5 1 (1.23%) NetScaler
Database & Business Intelligence
1 3 (3.70%) SQL Server
2 1 (1.23%) SQL Server 2012
General
1 5 (6.17%) Finance
2 4 (4.94%) Retail
3 3 (3.70%) Advertising
4 2 (2.47%) Marketing
5 1 (1.23%) French Language
5 1 (1.23%) Pharmaceutical
5 1 (1.23%) Back Office
5 1 (1.23%) Telecoms
5 1 (1.23%) Law
5 1 (1.23%) Legal
5 1 (1.23%) Manufacturing
Miscellaneous
1 14 (17.28%) Blackberry
2 4 (4.94%) Kindle
3 3 (3.70%) Analytical Skills
3 3 (3.70%) iPad
4 2 (2.47%) Fat Client
4 2 (2.47%) Thin Client
5 1 (1.23%) NHS
5 1 (1.23%) Mainframe
5 1 (1.23%) Management Information System
5 1 (1.23%) Video Conferencing
Operating Systems
1 52 (64.20%) Windows
2 12 (14.81%) Windows 7
3 9 (11.11%) Windows XP
4 5 (6.17%) Windows Server 2008
4 5 (6.17%) Windows Server 2012
5 3 (3.70%) Windows 8
5 3 (3.70%) Mac OS
5 3 (3.70%) Windows Server 2003
6 2 (2.47%) Windows Mobile
6 2 (2.47%) Mac OS X
7 1 (1.23%) Linux
7 1 (1.23%) Windows 2000
Processes & Methodologies
1 28 (34.57%) ITIL
2 10 (12.35%) Incident Management
3 6 (7.41%) Software Distribution
3 6 (7.41%) Disaster Recovery
4 5 (6.17%) Asset Management
4 5 (6.17%) Problem Management
4 5 (6.17%) Software Asset Management
5 4 (4.94%) Line Management
6 3 (3.70%) Change Management
7 2 (2.47%) Time Management
7 2 (2.47%) Logistics
7 2 (2.47%) Project Management
8 1 (1.23%) Service Management
8 1 (1.23%) PRINCE2
8 1 (1.23%) E-Commerce
8 1 (1.23%) Information Security
8 1 (1.23%) Continuous Improvement
8 1 (1.23%) Mentoring
8 1 (1.23%) Coaching
8 1 (1.23%) Kalman Filter
Programming Languages
1 3 (3.70%) SQL
2 1 (1.23%) PowerShell
Qualifications
1 9 (11.11%) ITIL Certification
2 8 (9.88%) Degree
3 6 (7.41%) MCP
4 5 (6.17%) Microsoft Certification
5 3 (3.70%) A+ Certification
5 3 (3.70%) MCSE
5 3 (3.70%) Network+ Certification
6 2 (2.47%) CCNA
6 2 (2.47%) Cisco Certification
7 1 (1.23%) MCSA
7 1 (1.23%) MCTS
7 1 (1.23%) MCITP
Quality Assurance & Compliance
1 20 (24.69%) SLA
2 6 (7.41%) ISO 9001
System Software
1 44 (54.32%) Active Directory
2 5 (6.17%) VMware Infrastructure
3 3 (3.70%) XenApp
4 2 (2.47%) Hyper-V
4 2 (2.47%) Terminal Services
5 1 (1.23%) VMware ESX
5 1 (1.23%) XenDesktop
Systems Management
1 4 (4.94%) Backup Exec
2 3 (3.70%) SCCM
3 2 (2.47%) Norton AntiVirus
Vendors
1 37 (45.68%) Microsoft
2 9 (11.11%) Citrix
2 9 (11.11%) Mitel
3 7 (8.64%) VMware
4 5 (6.17%) Lotus
5 3 (3.70%) Apple
5 3 (3.70%) Symantec
5 3 (3.70%) Cisco
6 2 (2.47%) Kaspersky
6 2 (2.47%) Veeam
6 2 (2.47%) HP
7 1 (1.23%) Dell
7 1 (1.23%) EMC
7 1 (1.23%) Remedy
7 1 (1.23%) McAfee
7 1 (1.23%) Sophos
7 1 (1.23%) Kaseya
7 1 (1.23%) AVG
7 1 (1.23%) Ruckus Wireless
7 1 (1.23%) NetApp
Bournemouth, Dorset
Arts University Bournemouth
Posted: 2 days ago
Manchester
Opus Recruitment Solutions Ltd
Salary: £20000 - £25000 per annum
Posted: 10 days ago
Southampton
Spectrum IT
Salary: £15000 - £20000 per annum + Benefits
Posted: 14 days ago
Newton-Le-Willows
Networx Recruitment
Salary: £10,000 - £15,000 per year
Posted: 16 days ago
Chesterfield
Hays IT - Uk Posting account
Salary: £19500.00 per annum
Posted: 17 days ago
Northampton, Northamptonshire
Krooter
Salary: £15,000 - 19,999 per year
Posted: 27 days ago