The table below looks at the statistics for the Service Desk Technician role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Technician in their job title over the 3 months to 7 July 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
7 Jul 2015
Same period 2014 Same period 2013
Service Desk Technician
Rank 857 884 885
Rank change year-on-year
+27 +1
Permanent jobs requiring a Service Desk Technician 33 35 15
As % of all permanent IT jobs located in the UK 0.030% 0.030% 0.014%
As % of the Job Titles category 0.032% 0.031% 0.014%
Number of salaries quoted 30 29 12
Average salary £22,750 £22,000 £22,750
Average salary % change year-on-year
+3.40% -3.29%
90% offered a salary of more than £19,000 £17,000 £16,650
10% offered a salary of more than £25,000 £32,000 £27,450
UK excluding London average salary £20,750 £20,750 £22,750
% change year-on-year
- -8.79%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
103340 111175 103885
As % of all permanent IT jobs located in the UK 94.44% 94.51% 94.56%
Number of salaries quoted 85358 91120 86565
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £27,000 £27,000 £26,500
10% offered a salary of more than £70,000 £67,500 £70,000
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

Service Desk Technician
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing Service Desk Technician in the job title within the UK as a proportion of the total demand within the Job Titles category.

Service Desk Technician Jobs Demand Trend in the UK

Service Desk Technician
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Technician within the UK.

Service Desk Technician Salary Trend in the UK

Service Desk Technician
Salary Histogram

This chart provides a salary histogram for IT jobs citing Service Desk Technician over the 3 months to 7 July 2015 within the UK.

Service Desk Technician Salary Histogram in the UK

Service Desk Technician
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Desk Technician within the UK over the 3 months to 7 July 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +25 33 £22,750 +3.40% 9
London +38 12 £24,000 -25.00% 1
South East +21 7 £23,000 -14.81% 2
South West - 6 £23,500 - 3
Yorkshire +12 5 £19,000 +11.76%
Wiltshire - 4 £23,500 -
Trowbridge - 4 £23,500 -
Surrey +14 3 - -
West Yorkshire +5 3 £19,500 +14.70%
Leeds +3 3 £19,500 +14.70%
Derbyshire - 3 £19,000 -
East Midlands - 3 £19,000 - 1
Hammersmith - 3 £25,000 -
Nottinghamshire - 3 £19,000 - 1
South Yorkshire - 2 £19,000 -
West Midlands - 2 £32,500 -
Dorset - 2 £22,500 - 2
Sheffield - 2 £19,000 -
Mansfield - 2 £19,000 -
Birmingham - 2 £32,500 -
Bournemouth - 2 £22,500 - 1
Chesterfield - 2 £19,000 -
West Sussex +2 1 £23,000 -8.00%
Buckinghamshire -5 1 £23,250 - 1
Oxfordshire - 1 £22,000 -
Wallingford - 1 £22,000 -
Derby - 1 £19,500 -
Haywards Heath - 1 £23,000 -
Milton Keynes - 1 £23,250 - 1
Nottingham - 1 £19,500 - 1

Service Desk Technician
Top 30 Related IT Skills

For the 6 months to 7 July 2015, IT jobs within the UK that cited Service Desk Technician in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Technician in their job title.

1 46 (74.19%) Windows
2 38 (61.29%) Active Directory
3 28 (45.16%) MS Office
4 24 (38.71%) MS Excel
5 21 (33.87%) MS Exchange
5 21 (33.87%) Windows 7
6 18 (29.03%) Windows 8
6 18 (29.03%) Microsoft
6 18 (29.03%) Citrix
7 13 (20.97%) Apple
7 13 (20.97%) Office 365
7 13 (20.97%) VMware
8 12 (19.35%) Exchange Server 2013
8 12 (19.35%) VMware Infrastructure
8 12 (19.35%) ITIL
9 11 (17.74%) SLA
9 11 (17.74%) Windows Server 2012
10 10 (16.13%) XenApp
11 9 (14.52%) Lotus
11 9 (14.52%) Windows XP
11 9 (14.52%) IBM Notes
12 8 (12.90%) TCP/IP
12 8 (12.90%) Blackberry
12 8 (12.90%) Firewall
12 8 (12.90%) Hyper-V
12 8 (12.90%) Windows Server 2008
12 8 (12.90%) VLAN
13 7 (11.29%) Management Information System
13 7 (11.29%) Telecoms
13 7 (11.29%) Manufacturing

Service Desk Technician
Top Related IT Skills by Category

For the 6 months to 7 July 2015, IT jobs within the UK that cited Service Desk Technician in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Technician in their job title. Up to 20 skills are shown per category.

Application Platforms
1 21 (33.87%) MS Exchange
2 12 (19.35%) Exchange Server 2013
3 9 (14.52%) IBM Notes
4 6 (9.68%) Exchange Server 2003
5 5 (8.06%) Exchange Server 2007
6 4 (6.45%) Lotus Domino
6 4 (6.45%) Apache
6 4 (6.45%) Tomcat
7 3 (4.84%) Exchange Server 2010
8 2 (3.23%) Lync
9 1 (1.61%) Blackberry Enterprise Server
Applications
1 28 (45.16%) MS Office
2 24 (38.71%) MS Excel
3 2 (3.23%) Adobe Creative Suite
4 1 (1.61%) MS Visio
4 1 (1.61%) MS PowerPoint
Cloud Services
1 13 (20.97%) Office 365
Communications & Networking
1 8 (12.90%) TCP/IP
1 8 (12.90%) Firewall
1 8 (12.90%) VLAN
2 4 (6.45%) LAN
3 3 (4.84%) DNS
3 3 (4.84%) IPsec
4 2 (3.23%) IP Telephony
4 2 (3.23%) Wireless
4 2 (3.23%) Unified Communications
4 2 (3.23%) NetScaler
4 2 (3.23%) SAN
4 2 (3.23%) VPN
4 2 (3.23%) WAN
4 2 (3.23%) DHCP
5 1 (1.61%) WLAN
5 1 (1.61%) IPv4
General
1 7 (11.29%) Telecoms
1 7 (11.29%) Manufacturing
2 4 (6.45%) Front Office
2 4 (6.45%) Finance
3 3 (4.84%) Retail
4 2 (3.23%) Law
5 1 (1.61%) Legal
5 1 (1.61%) Games
Miscellaneous
1 8 (12.90%) Blackberry
2 7 (11.29%) Management Information System
3 5 (8.06%) Analytical Skills
3 5 (8.06%) Data Centre
3 5 (8.06%) Video Conferencing
3 5 (8.06%) iPhone
3 5 (8.06%) iPad
4 2 (3.23%) User Experience
4 2 (3.23%) Statistics
Operating Systems
1 46 (74.19%) Windows
2 21 (33.87%) Windows 7
3 18 (29.03%) Windows 8
4 11 (17.74%) Windows Server 2012
5 9 (14.52%) Windows XP
6 8 (12.90%) Windows Server 2008
7 7 (11.29%) Mac OS X
8 5 (8.06%) Windows Vista
9 2 (3.23%) Windows Server 2003
9 2 (3.23%) Mac OS
9 2 (3.23%) Windows 2000
10 1 (1.61%) Windows Mobile
10 1 (1.61%) Apple iOS
Processes & Methodologies
1 12 (19.35%) ITIL
2 4 (6.45%) Incident Management
2 4 (6.45%) Time Management
3 3 (4.84%) ITSM
3 3 (4.84%) Workflow
3 3 (4.84%) Service Desk Management
3 3 (4.84%) Workflow Management
4 2 (3.23%) Customer Engagement
4 2 (3.23%) Migration
5 1 (1.61%) Asset Management
5 1 (1.61%) Data Protection
5 1 (1.61%) Service Management
5 1 (1.61%) Network Management
5 1 (1.61%) Root Cause Analysis
5 1 (1.61%) Line Management
5 1 (1.61%) IT Asset Management
5 1 (1.61%) Patch Management
5 1 (1.61%) Server Patching
Programming Languages
1 1 (1.61%) C
Qualifications
1 5 (8.06%) HND
2 3 (4.84%) MCP
3 2 (3.23%) CCNA
3 2 (3.23%) Cisco Certification
4 1 (1.61%) Microsoft Certification
4 1 (1.61%) ITIL Certification
4 1 (1.61%) HNC
4 1 (1.61%) MCSE
Quality Assurance & Compliance
1 11 (17.74%) SLA
System Software
1 38 (61.29%) Active Directory
2 12 (19.35%) VMware Infrastructure
3 10 (16.13%) XenApp
4 8 (12.90%) Hyper-V
5 4 (6.45%) VMware ESX
5 4 (6.45%) Citrix Presentation Server
Systems Management
1 5 (8.06%) SCCM
2 4 (6.45%) Symantec Endpoint Protection
3 2 (3.23%) Norton AntiVirus
4 1 (1.61%) MAILsweeper
4 1 (1.61%) DameWare
4 1 (1.61%) WSUS
Vendors
1 18 (29.03%) Microsoft
1 18 (29.03%) Citrix
2 13 (20.97%) VMware
2 13 (20.97%) Apple
3 9 (14.52%) Lotus
4 6 (9.68%) Symantec
5 4 (6.45%) Proofpoint
5 4 (6.45%) Trapeze
5 4 (6.45%) IBM
6 3 (4.84%) Avaya
7 2 (3.23%) Adobe
7 2 (3.23%) AVG
7 2 (3.23%) Sophos
7 2 (3.23%) Mitel
7 2 (3.23%) SonicWALL
7 2 (3.23%) Kaspersky
8 1 (1.61%) HP
8 1 (1.61%) SAP
8 1 (1.61%) Cisco
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