The table below looks at the statistics for the Services Delivery Manager role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Services Delivery Manager in their job title over the 3 months to 22 August 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
22 Aug 2014
Same period 2013 Same period 2012
Service Delivery Manager
Rank 504 468 498
Rank change year-on-year
-36 +30
Permanent jobs requiring a Services Delivery Manager 465 480 452
As % of all permanent IT jobs located in the UK 0.40% 0.44% 0.39%
As % of the Job Titles category 0.42% 0.47% 0.41%
Number of salaries quoted 402 377 366
Average salary £53,000 £50,000 £52,000
Average salary % change year-on-year
+6.00% -3.84%
90% offered a salary of more than £35,800 £35,000 £37,500
10% offered a salary of more than £73,000 £70,000 £67,500
UK excluding London average salary £50,000 £50,000 £47,500
% change year-on-year
- +5.26%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
110590 102435 111475
As % of all permanent IT jobs located in the UK 94.41% 94.25% 95.13%
Number of salaries quoted 89418 84946 95316
Average salary £45,000 £42,500 £42,500
Average salary % change year-on-year
+5.88% -
90% offered a salary of more than £26,500 £26,450 £27,000
10% offered a salary of more than £70,000 £70,000 £67,500
UK excluding London average salary £40,000 £39,000 £38,500
% change year-on-year
+2.56% +1.29%

Services Delivery Manager
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing Services Delivery Manager in the job title within the UK as a proportion of the total demand within the Job Titles category.

Services Delivery Manager Jobs Demand Trend in the UK

Services Delivery Manager
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Services Delivery Manager within the UK.

Services Delivery Manager Salary Trend in the UK

Services Delivery Manager
Salary Histogram

This chart provides a salary histogram for IT jobs citing Services Delivery Manager over the 3 months to 22 August 2014 within the UK.

Services Delivery Manager Salary Histogram in the UK

Services Delivery Manager
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Services Delivery Manager within the UK over the 3 months to 22 August 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -34 430 £52,500 - 37
London +6 203 £57,500 +4.54% 18
South East -42 79 £50,000 -9.09% 4
City of London -3 53 £55,000 +0.91% 6
East of England -4 33 £50,000 +21.21% 2
Yorkshire -27 30 £45,000 +2.27% 4
North West -18 23 £52,500 +5.00% 5
West Yorkshire -30 22 £45,000 +2.27% 1
South West -15 21 £35,000 -17.64% 2
West Midlands -21 21 £51,250 -18.00% 1
Scotland -9 20 £53,000 +17.77% 3
Berkshire -13 20 £47,500 -13.63%
Hertfordshire -1 18 £47,500 -5.00%
Buckinghamshire +8 16 £60,000 -
East Midlands -3 16 £65,000 +62.50%
Wiltshire -3 13 £35,000 -16.84% 1
Oxfordshire +19 12 £48,500 +12.79%
Chippenham -8 12 £35,000 -6.66% 1
Watford -10 12 £50,000 -
Hampshire -12 12 £49,750 -9.54% 2
Surrey -25 12 £46,750 -15.00% 2
Leeds -27 11 £45,000 +7.14% 1
Edinburgh -2 10 £63,500 +41.11%
Wales +8 9 £56,250 +7.14% 3
South Wales +4 9 £56,250 +7.14% 3
Glasgow -14 9 £47,500 -5.00% 3
Milton Keynes -8 8 £65,000 -
Cambridgeshire -8 8 £60,000 +67.83% 1
Manchester -12 8 £55,000 +10.00%
Cheshire -14 8 £50,000 +20.48% 5

Services Delivery Manager
Top 30 Related IT Skills

For the 6 months to 22 August 2014, IT jobs within the UK that cited Services Delivery Manager in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Services Delivery Manager in their job title.

1 968 (99.08%) Service Delivery
2 691 (70.73%) ITIL
3 396 (40.53%) Service Management
4 317 (32.45%) SLA
5 257 (26.31%) Finance
6 198 (20.27%) Project Management
7 173 (17.71%) ITIL Certification
8 153 (15.66%) Change Management
9 149 (15.25%) Incident Management
10 104 (10.64%) PRINCE2
11 99 (10.13%) Continuous Improvement
12 95 (9.72%) Problem Management
13 94 (9.62%) ITSM
14 92 (9.42%) Stakeholder Management
15 88 (9.01%) Degree
16 78 (7.98%) Microsoft
17 76 (7.78%) Release Management
18 75 (7.68%) Windows
19 72 (7.37%) Telecoms
20 63 (6.45%) MS Excel
21 56 (5.73%) Retail
21 56 (5.73%) ISO/IEC 27001
22 53 (5.42%) Supplier Management
23 52 (5.32%) Oracle
24 47 (4.81%) Management Information System
25 44 (4.50%) ISO 9001
26 41 (4.20%) VMware
27 39 (3.99%) Process Management
28 38 (3.89%) Root Cause Analysis
29 37 (3.79%) Disaster Recovery

Services Delivery Manager
Top Related IT Skills by Category

For the 6 months to 22 August 2014, IT jobs within the UK that cited Services Delivery Manager in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Services Delivery Manager in their job title. Up to 20 skills are shown per category.

Application Platforms
1 23 (2.35%) MS Exchange
2 20 (2.05%) SharePoint
3 10 (1.02%) Lync
4 8 (0.82%) JCAPS
5 6 (0.61%) IIS
6 5 (0.51%) IBM Notes
6 5 (0.51%) Exchange Server 2013
7 4 (0.41%) BizTalk Server
8 3 (0.31%) Blackberry Enterprise Server
9 2 (0.20%) SharePoint 2013
9 2 (0.20%) Moodle
9 2 (0.20%) LiveLink
10 1 (0.10%) CMS
10 1 (0.10%) Exchange Server 2003
10 1 (0.10%) MS Project Server
10 1 (0.10%) Exchange Server 2007
10 1 (0.10%) Drupal
10 1 (0.10%) WordPress
10 1 (0.10%) Exchange Server 2010
Applications
1 63 (6.45%) MS Excel
2 21 (2.15%) MS Office
3 12 (1.23%) MS PowerPoint
4 10 (1.02%) MS Project
5 7 (0.72%) MS Visio
6 4 (0.41%) Spreadsheet
Business Applications
1 8 (0.82%) Remedy ITSM
2 4 (0.41%) Dynamics AX
3 3 (0.31%) Oracle EBS
3 3 (0.31%) Dynamics CRM
4 2 (0.20%) Oracle Receivables
4 2 (0.20%) Oracle Payables
4 2 (0.20%) Oracle EBS R12
4 2 (0.20%) Oracle General Ledger
4 2 (0.20%) SAP ERP
4 2 (0.20%) SAP Business One
4 2 (0.20%) Dynamics NAV
4 2 (0.20%) Oracle Applications
4 2 (0.20%) Maximo
4 2 (0.20%) Oracle 11i
4 2 (0.20%) Oracle Financials
4 2 (0.20%) Agresso
5 1 (0.10%) assyst
5 1 (0.10%) HFM
5 1 (0.10%) Google Analytics
5 1 (0.10%) Hyperion Planning
Cloud Services
1 15 (1.54%) SaaS
2 5 (0.51%) Amazon AWS
3 4 (0.41%) IaaS
4 3 (0.31%) Cloud Computing
5 2 (0.20%) Office 365
5 2 (0.20%) Microsoft Azure
Communications & Networking
1 25 (2.56%) Internet
2 14 (1.43%) LAN
3 12 (1.23%) WAN
4 10 (1.02%) IP Telephony
5 9 (0.92%) Unified Communications
6 6 (0.61%) SAN
7 5 (0.51%) TCP/IP
8 4 (0.41%) LTE
8 4 (0.41%) Firewall
8 4 (0.41%) 3G
8 4 (0.41%) VPN
8 4 (0.41%) DNS
9 3 (0.31%) MPLS
9 3 (0.31%) Broadband
9 3 (0.31%) VoIP
9 3 (0.31%) Ethernet
9 3 (0.31%) Wireless
10 2 (0.20%) NetScaler
10 2 (0.20%) 4G
10 2 (0.20%) Cisco IOS
Database & Business Intelligence
1 24 (2.46%) SQL Server
2 9 (0.92%) Oracle Database
3 4 (0.41%) Data Warehouse
4 3 (0.31%) RDBMS
4 3 (0.31%) SQL Server 2008
4 3 (0.31%) Relational Database
5 2 (0.20%) Crystal Reports
5 2 (0.20%) Oracle Reports
5 2 (0.20%) SAP BW
6 1 (0.10%) DataStage
6 1 (0.10%) Data Mining
6 1 (0.10%) MySQL
6 1 (0.10%) Essbase
6 1 (0.10%) Spotfire
6 1 (0.10%) Hadoop
Development Applications
1 9 (0.92%) JIRA
2 2 (0.20%) Octopus Deploy
3 1 (0.10%) Oracle Forms
3 1 (0.10%) Git (software)
3 1 (0.10%) Hudson
General
1 257 (26.31%) Finance
2 72 (7.37%) Telecoms
3 56 (5.73%) Retail
4 33 (3.38%) Banking
5 27 (2.76%) Publishing
6 23 (2.35%) Legal
7 16 (1.64%) Law
8 12 (1.23%) Marketing
8 12 (1.23%) Manufacturing
9 11 (1.13%) Billing
10 8 (0.82%) Advertising
11 7 (0.72%) Back Office
11 7 (0.72%) Games
11 7 (0.72%) Retail Banking
12 5 (0.51%) Pharmaceutical
13 4 (0.41%) Welsh Language
13 4 (0.41%) Financial Institution
14 2 (0.20%) Arabic Language
14 2 (0.20%) German Language
14 2 (0.20%) Portuguese Language
Libraries, Frameworks & Software Standards
1 29 (2.97%) Web Services
2 5 (0.51%) HTML
3 4 (0.41%) .NET
4 3 (0.31%) JDBC
5 2 (0.20%) Application Packaging
5 2 (0.20%) COM
5 2 (0.20%) CGI
5 2 (0.20%) Middleware
6 1 (0.10%) EDI
6 1 (0.10%) XML
6 1 (0.10%) CSS
Miscellaneous
1 47 (4.81%) Management Information System
2 22 (2.25%) Computer Science
3 18 (1.84%) Statistics
4 9 (0.92%) Life Science
4 9 (0.92%) Video Conferencing
5 8 (0.82%) EPoS
6 6 (0.61%) Clustering
7 5 (0.51%) PMI
7 5 (0.51%) NHS
7 5 (0.51%) FMCG
8 4 (0.41%) Enterprise Software
8 4 (0.41%) Digital Media
8 4 (0.41%) iPad
8 4 (0.41%) Mathematics
8 4 (0.41%) Mainframe
9 3 (0.31%) Tandem
9 3 (0.31%) CMDB
9 3 (0.31%) Open Source
10 2 (0.20%) EqualLogic
10 2 (0.20%) iSeries
Operating Systems
1 75 (7.68%) Windows
2 21 (2.15%) UNIX
3 12 (1.23%) Linux
4 9 (0.92%) Windows 7
5 8 (0.82%) Windows Server 2008
6 7 (0.72%) Windows Server 2012
7 3 (0.31%) Windows Server 2003
7 3 (0.31%) Windows 8
8 2 (0.20%) CentOS
8 2 (0.20%) Ubuntu
8 2 (0.20%) Solaris
9 1 (0.10%) Android
9 1 (0.10%) Windows 2000 Server
Processes & Methodologies
1 968 (99.08%) Service Delivery
2 691 (70.73%) ITIL
3 396 (40.53%) Service Management
4 198 (20.27%) Project Management
5 153 (15.66%) Change Management
6 149 (15.25%) Incident Management
7 104 (10.64%) PRINCE2
8 99 (10.13%) Continuous Improvement
9 95 (9.72%) Problem Management
10 94 (9.62%) ITSM
11 92 (9.42%) Stakeholder Management
12 76 (7.78%) Release Management
13 53 (5.42%) Supplier Management
14 39 (3.99%) Process Management
15 38 (3.89%) Root Cause Analysis
16 37 (3.79%) Disaster Recovery
17 35 (3.58%) ERP
18 33 (3.38%) Time Management
19 31 (3.17%) Performance Management
20 28 (2.87%) Configuration Management
Programming Languages
1 36 (3.68%) SQL
2 6 (0.61%) Java
3 5 (0.51%) C
4 3 (0.31%) Python
4 3 (0.31%) C#
4 3 (0.31%) VB
4 3 (0.31%) VBA
5 2 (0.20%) Bash Shell
5 2 (0.20%) PowerShell
5 2 (0.20%) VBScript
6 1 (0.10%) Tcl
6 1 (0.10%) C++
6 1 (0.10%) JavaScript
6 1 (0.10%) PHP
Qualifications
1 173 (17.71%) ITIL Certification
2 88 (9.01%) Degree
3 29 (2.97%) ISEB
4 21 (2.15%) Security Cleared
5 15 (1.54%) ITIL Foundation Certificate
6 12 (1.23%) SC Cleared
7 11 (1.13%) Microsoft Certification
8 10 (1.02%) PRINCE2 Certification
9 9 (0.92%) MCSE
9 9 (0.92%) PMI Certification
10 5 (0.51%) PMP
10 5 (0.51%) CCNA
10 5 (0.51%) Cisco Certification
11 4 (0.41%) MBA
12 3 (0.31%) PRINCE2 Practitioner
13 2 (0.20%) MCTS
13 2 (0.20%) MCITP
13 2 (0.20%) MCP
13 2 (0.20%) MCSA
14 1 (0.10%) CISSP
Quality Assurance & Compliance
1 317 (32.45%) SLA
2 56 (5.73%) ISO/IEC 27001
3 44 (4.50%) ISO 9001
4 18 (1.84%) QA
5 8 (0.82%) PCI DSS
6 7 (0.72%) COBIT
7 4 (0.41%) Sarbanes-Oxley
8 3 (0.31%) HL7
9 2 (0.20%) Basel III
9 2 (0.20%) BS15000
10 1 (0.10%) Basel II
10 1 (0.10%) Data Quality
System Software
1 31 (3.17%) Active Directory
2 12 (1.23%) VMware Infrastructure
3 4 (0.41%) KVM
4 2 (0.20%) Hyper-V
4 2 (0.20%) XenServer
5 1 (0.10%) MetaFrame
5 1 (0.10%) Terminal Server
5 1 (0.10%) XenApp
5 1 (0.10%) vSphere
Systems Management
1 7 (0.72%) Backup Exec
2 3 (0.31%) Tivoli
3 2 (0.20%) ZABBIX
3 2 (0.20%) SCCM
3 2 (0.20%) SCOM
4 1 (0.10%) OpenView
Vendors
1 78 (7.98%) Microsoft
2 52 (5.32%) Oracle
3 41 (4.20%) VMware
4 34 (3.48%) SAP
5 31 (3.17%) Cisco
6 28 (2.87%) Citrix
7 25 (2.56%) Remedy
8 20 (2.05%) ServiceNow
9 12 (1.23%) HP
10 8 (0.82%) Tumbleweed
10 8 (0.82%) Hitachi
11 7 (0.72%) CheckPoint
12 6 (0.61%) Polycom
12 6 (0.61%) Tandberg
12 6 (0.61%) Salesforce.com
12 6 (0.61%) Dell
13 5 (0.51%) EMC
13 5 (0.51%) Lotus
14 3 (0.31%) Juniper
14 3 (0.31%) Symantec
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