The table below looks at the statistics for the Services Delivery Manager role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Services Delivery Manager in their job title over the 3 months to 31 October 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
31 Oct 2014
Same period 2013 Same period 2012
Service Delivery Manager
Rank 537 538 486
Rank change year-on-year
+1 -52
Permanent jobs requiring a Services Delivery Manager 398 397 478
As % of all permanent IT jobs located in the UK 0.35% 0.36% 0.43%
As % of the Job Titles category 0.37% 0.38% 0.45%
Number of salaries quoted 343 314 370
Average salary £52,500 £52,500 £50,000
Average salary % change year-on-year
- +5.00%
90% offered a salary of more than £35,000 £37,500 £37,500
10% offered a salary of more than £70,000 £72,500 £70,000
UK excluding London average salary £50,000 £50,000 £47,500
% change year-on-year
- +5.26%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
107606 103134 107111
As % of all permanent IT jobs located in the UK 94.61% 94.59% 95.25%
Number of salaries quoted 88212 85621 91371
Average salary £45,000 £44,000 £42,500
Average salary % change year-on-year
+2.27% +3.52%
90% offered a salary of more than £26,500 £27,000 £26,500
10% offered a salary of more than £70,000 £67,500 £70,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Services Delivery Manager
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing Services Delivery Manager in the job title within the UK as a proportion of the total demand within the Job Titles category.

Services Delivery Manager Jobs Demand Trend in the UK

Services Delivery Manager
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Services Delivery Manager within the UK.

Services Delivery Manager Salary Trend in the UK

Services Delivery Manager
Salary Histogram

This chart provides a salary histogram for IT jobs citing Services Delivery Manager over the 3 months to 31 October 2014 within the UK.

Services Delivery Manager Salary Histogram in the UK

Services Delivery Manager
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Services Delivery Manager within the UK over the 3 months to 31 October 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -11 375 £52,500 -2.77% 51
London +32 174 £55,000 -2.22% 23
South East -47 71 £52,500 -4.54% 8
City of London +22 37 £58,500 +0.86% 8
West Midlands -1 37 £50,000 +8.10% 7
Berkshire +8 28 £53,750 -2.27% 1
North West -5 23 £47,500 +19.49% 3
East of England -33 20 £50,000 +17.64% 2
Yorkshire -37 20 £55,000 +22.22% 1
Birmingham +7 19 £52,500 +34.61% 3
South West -17 18 £32,000 -32.63% 3
West Yorkshire -21 16 £55,000 +22.22%
Manchester -5 15 £55,000 +37.50% 2
Surrey -16 15 £57,500 +4.54% 1
South Wales +22 13 £42,500 -5.55%
Wales +22 13 £42,500 -5.55%
Hampshire -1 12 £55,000 +22.22% 2
Cambridgeshire -3 11 £43,450 +2.23% 1
Cambridge -3 11 £43,450 +2.23% 1
Leeds -30 11 £55,000 +22.22%
Wiltshire +4 10 £25,000 -33.33% 2
Reading -8 10 £60,000 -5.88% 1
Buckinghamshire -13 10 £50,000 -4.76% 2
Chippenham - 10 £25,000 - 2
Newport - 9 £52,500 -
Staines - 8 £60,000 - 1
Kingston Upon Thames - 8 £46,250 -
East Midlands +3 7 £65,000 +57.57% 1
Cheshire - 7 £38,750 - 1
Scotland -11 6 £47,500 +22.58%

Services Delivery Manager
Top 30 Related IT Skills

For the 6 months to 31 October 2014, IT jobs within the UK that cited Services Delivery Manager in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Services Delivery Manager in their job title.

1 872 (98.64%) Service Delivery
2 606 (68.55%) ITIL
3 300 (33.94%) Service Management
4 275 (31.11%) SLA
5 230 (26.02%) Finance
6 169 (19.12%) Project Management
7 168 (19.00%) ITIL Certification
8 131 (14.82%) Change Management
9 119 (13.46%) Incident Management
10 95 (10.75%) Stakeholder Management
11 93 (10.52%) Problem Management
12 87 (9.84%) Degree
13 84 (9.50%) Continuous Improvement
14 78 (8.82%) PRINCE2
15 74 (8.37%) Microsoft
16 71 (8.03%) ITSM
17 65 (7.35%) People Management
18 61 (6.90%) Windows
19 58 (6.56%) Line Management
20 57 (6.45%) Analytical Skills
21 52 (5.88%) Retail
21 52 (5.88%) Supplier Management
22 50 (5.66%) MS Excel
23 49 (5.54%) Telecoms
24 47 (5.32%) Agile Software Development
25 45 (5.09%) Mentoring
26 42 (4.75%) ISO/IEC 27001
26 42 (4.75%) Oracle
27 41 (4.64%) Security Cleared
28 38 (4.30%) ISO 9001

Services Delivery Manager
Top Related IT Skills by Category

For the 6 months to 31 October 2014, IT jobs within the UK that cited Services Delivery Manager in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Services Delivery Manager in their job title. Up to 20 skills are shown per category.

Application Platforms
1 12 (1.36%) MS Exchange
2 7 (0.79%) SharePoint
3 5 (0.57%) IBM Notes
3 5 (0.57%) Blackberry Enterprise Server
4 4 (0.45%) Exchange Server 2013
5 3 (0.34%) Exchange Server 2010
5 3 (0.34%) BizTalk Server
6 2 (0.23%) JCAPS
6 2 (0.23%) Moodle
7 1 (0.11%) CMS
7 1 (0.11%) Exchange Server 2003
7 1 (0.11%) MS Project Server
7 1 (0.11%) Exchange Server 2007
7 1 (0.11%) Drupal
7 1 (0.11%) WordPress
7 1 (0.11%) Lotus Domino
7 1 (0.11%) IIS
Applications
1 50 (5.66%) MS Excel
2 22 (2.49%) MS Office
3 12 (1.36%) MS Project
3 12 (1.36%) MS PowerPoint
4 8 (0.90%) MS Visio
Business Applications
1 6 (0.68%) Remedy ITSM
2 3 (0.34%) Oracle EBS
2 3 (0.34%) Dynamics CRM
2 3 (0.34%) Dynamics AX
3 2 (0.23%) SAP Business One
3 2 (0.23%) SAP ERP
3 2 (0.23%) Oracle Applications
3 2 (0.23%) Oracle Financials
3 2 (0.23%) Oracle 11i
3 2 (0.23%) Agresso
3 2 (0.23%) Oracle General Ledger
3 2 (0.23%) Oracle EBS R12
3 2 (0.23%) Oracle Payables
3 2 (0.23%) Oracle Receivables
3 2 (0.23%) Dynamics NAV
4 1 (0.11%) Google Analytics
4 1 (0.11%) Maximo
4 1 (0.11%) assyst
Cloud Services
1 8 (0.90%) SaaS
2 7 (0.79%) Amazon AWS
3 6 (0.68%) Office 365
4 3 (0.34%) IaaS
Communications & Networking
1 20 (2.26%) LAN
2 15 (1.70%) WAN
3 13 (1.47%) Internet
4 6 (0.68%) SAN
4 6 (0.68%) VPN
5 4 (0.45%) VoIP
5 4 (0.45%) MPLS
5 4 (0.45%) IP Telephony
6 3 (0.34%) 3G
6 3 (0.34%) Ethernet
6 3 (0.34%) TCP/IP
6 3 (0.34%) LTE
6 3 (0.34%) Unified Communications
7 2 (0.23%) Network Security
7 2 (0.23%) DNS
7 2 (0.23%) ADSL
7 2 (0.23%) Firewall
7 2 (0.23%) Wi-Fi
8 1 (0.11%) Intrusion Detection
8 1 (0.11%) Cisco IOS
Database & Business Intelligence
1 15 (1.70%) SQL Server
2 9 (1.02%) Oracle Database
3 5 (0.57%) Data Warehouse
4 4 (0.45%) RDBMS
4 4 (0.45%) Relational Database
5 3 (0.34%) Crystal Reports
6 1 (0.11%) Oracle Reports
6 1 (0.11%) SAP BW
6 1 (0.11%) Hadoop
6 1 (0.11%) Big Data
6 1 (0.11%) MySQL
Development Applications
1 14 (1.58%) JIRA
2 1 (0.11%) Git (software)
2 1 (0.11%) Hudson
2 1 (0.11%) Oracle Forms
General
1 230 (26.02%) Finance
2 52 (5.88%) Retail
3 49 (5.54%) Telecoms
4 31 (3.51%) Banking
5 20 (2.26%) Legal
6 18 (2.04%) Publishing
7 17 (1.92%) Advertising
8 14 (1.58%) Marketing
8 14 (1.58%) Law
9 11 (1.24%) Billing
10 8 (0.90%) Manufacturing
10 8 (0.90%) Financial Institution
11 7 (0.79%) Games
12 5 (0.57%) Pharmaceutical
12 5 (0.57%) Back Office
13 4 (0.45%) German Language
13 4 (0.45%) Portuguese Language
13 4 (0.45%) Spanish Language
14 3 (0.34%) Investment Banking
14 3 (0.34%) Local Government
Libraries, Frameworks & Software Standards
1 30 (3.39%) Web Services
2 9 (1.02%) HTML
3 3 (0.34%) .NET
3 3 (0.34%) JDBC
4 2 (0.23%) Application Packaging
4 2 (0.23%) CGI
5 1 (0.11%) Middleware
5 1 (0.11%) XML
5 1 (0.11%) EDI
5 1 (0.11%) COM
5 1 (0.11%) CSS
5 1 (0.11%) FIX Protocol
Miscellaneous
1 57 (6.45%) Analytical Skills
2 33 (3.73%) Management Information System
3 23 (2.60%) Statistics
4 21 (2.38%) Computer Science
5 18 (2.04%) Life Science
6 10 (1.13%) EPoS
7 9 (1.02%) Mathematics
8 8 (0.90%) Blackberry
8 8 (0.90%) iPad
9 7 (0.79%) NHS
10 6 (0.68%) FMCG
11 4 (0.45%) Credit Risk
11 4 (0.45%) Clustering
11 4 (0.45%) Mainframe
11 4 (0.45%) PMI
11 4 (0.45%) CESG
11 4 (0.45%) Data Structures
11 4 (0.45%) Performance Metrics
12 3 (0.34%) Mobile App
12 3 (0.34%) Tandem
Operating Systems
1 61 (6.90%) Windows
2 15 (1.70%) UNIX
3 8 (0.90%) Linux
4 6 (0.68%) Windows 7
5 5 (0.57%) Windows 8
6 3 (0.34%) Windows Server 2012
6 3 (0.34%) Mac OS
6 3 (0.34%) Windows Server 2008
7 2 (0.23%) Windows Server 2003
8 1 (0.11%) Windows 2000 Server
8 1 (0.11%) Windows XP
8 1 (0.11%) Solaris
Processes & Methodologies
1 872 (98.64%) Service Delivery
2 606 (68.55%) ITIL
3 300 (33.94%) Service Management
4 169 (19.12%) Project Management
5 131 (14.82%) Change Management
6 119 (13.46%) Incident Management
7 95 (10.75%) Stakeholder Management
8 93 (10.52%) Problem Management
9 84 (9.50%) Continuous Improvement
10 78 (8.82%) PRINCE2
11 71 (8.03%) ITSM
12 65 (7.35%) People Management
13 58 (6.56%) Line Management
14 52 (5.88%) Supplier Management
15 47 (5.32%) Agile Software Development
16 45 (5.09%) Mentoring
17 36 (4.07%) Performance Management
18 35 (3.96%) Release Management
19 33 (3.73%) Root Cause Analysis
19 33 (3.73%) Coaching
Programming Languages
1 24 (2.71%) SQL
2 11 (1.24%) Java
3 6 (0.68%) C
4 4 (0.45%) RPG
5 1 (0.11%) JavaScript
5 1 (0.11%) PHP
5 1 (0.11%) Tcl
Qualifications
1 168 (19.00%) ITIL Certification
2 87 (9.84%) Degree
3 41 (4.64%) Security Cleared
4 30 (3.39%) SC Cleared
5 17 (1.92%) ISEB
6 14 (1.58%) PRINCE2 Certification
7 12 (1.36%) ITIL Foundation Certificate
8 7 (0.79%) PMI Certification
9 5 (0.57%) Cisco Certification
10 3 (0.34%) CCNA
10 3 (0.34%) PMP
10 3 (0.34%) DV Cleared
11 2 (0.23%) CCNP
12 1 (0.11%) SAP Certification
12 1 (0.11%) CTC Cleared
12 1 (0.11%) APMP
Quality Assurance & Compliance
1 275 (31.11%) SLA
2 42 (4.75%) ISO/IEC 27001
3 38 (4.30%) ISO 9001
4 13 (1.47%) QA
5 6 (0.68%) PCI DSS
6 4 (0.45%) Basel III
7 3 (0.34%) HL7
7 3 (0.34%) COBIT
7 3 (0.34%) Sarbanes-Oxley
8 2 (0.23%) BS15000
9 1 (0.11%) FINREP
System Software
1 12 (1.36%) Active Directory
2 5 (0.57%) VMware Infrastructure
3 3 (0.34%) Hyper-V
4 2 (0.23%) XenApp
5 1 (0.11%) XenDesktop
5 1 (0.11%) vSphere
5 1 (0.11%) MetaFrame
5 1 (0.11%) Terminal Server
5 1 (0.11%) VMware ESX
5 1 (0.11%) Microsoft App-V
Systems Management
1 3 (0.34%) Tivoli
2 2 (0.23%) Tivoli Storage Manager
2 2 (0.23%) NetBackup
2 2 (0.23%) SCCM
2 2 (0.23%) SCOM
2 2 (0.23%) Legato
3 1 (0.11%) Backup Exec
Vendors
1 74 (8.37%) Microsoft
2 42 (4.75%) Oracle
3 29 (3.28%) Cisco
4 20 (2.26%) Citrix
5 19 (2.15%) VMware
6 17 (1.92%) SAP
7 16 (1.81%) Remedy
7 16 (1.81%) ServiceNow
8 10 (1.13%) HP
9 7 (0.79%) Fidessa
10 6 (0.68%) Lotus
11 5 (0.57%) NetApp
11 5 (0.57%) Avaya
11 5 (0.57%) EMC
12 4 (0.45%) Juniper
12 4 (0.45%) Hitachi
13 3 (0.34%) CommVault
13 3 (0.34%) Cognos
13 3 (0.34%) Symantec
14 2 (0.23%) Tumbleweed
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Manchester
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