Software Support Analyst Jobs

Software Support Analyst
UK

The median Software Support Analyst salary in the UK is £32,500 per year according to job vacancies posted during the 6 months to 25 April 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
25 Apr 2024
Same period 2023 Same period 2022
Rank 868 967 1112
Rank change year-on-year +99 +145 -255
Permanent jobs requiring a Software Support Analyst 26 22 84
As % of all permanent jobs advertised in the UK 0.026% 0.021% 0.055%
As % of the Job Titles category 0.028% 0.023% 0.057%
Number of salaries quoted 26 20 79
10th Percentile £23,750 £22,375 £23,500
25th Percentile £26,250 £25,000 £26,250
Median annual salary (50th Percentile) £32,500 £27,500 £28,500
Median % change year-on-year +18.18% -3.51% +18.75%
75th Percentile £43,750 £33,125 £37,750
90th Percentile - £35,000 £62,500
UK excluding London median annual salary £32,500 £25,000 £27,500
% change year-on-year +30.00% -9.09% +22.22%

All Permanent IT Job Vacancies
UK

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 92,894 96,310 147,847
% of permanent jobs with a recognized job title 94.63% 91.58% 96.06%
Number of salaries quoted 66,756 60,420 85,018
10th Percentile £28,500 £32,500 £32,500
25th Percentile £38,500 £45,000 £42,500
Median annual salary (50th Percentile) £52,923 £60,000 £60,000
Median % change year-on-year -11.80% - +9.09%
75th Percentile £71,250 £81,250 £78,750
90th Percentile £90,000 £100,000 £96,250
UK excluding London median annual salary £50,000 £52,500 £50,000
% change year-on-year -4.76% +5.00% +5.26%

Software Support Analyst
Job Vacancy Trend

Job postings that featured Software Support Analyst in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for Software Support Analyst in the UK

Software Support Analyst
Salary Trend

3-month moving average salary quoted in jobs citing Software Support Analyst.

Salary trend for Software Support Analyst in the UK

Software Support Analyst
Salary Histogram

Salary distribution for jobs citing Software Support Analyst over the 6 months to 25 April 2024.

Salary histogram for Software Support Analyst in the UK

Software Support Analyst
Top 10 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Software Support Analyst within the UK over the 6 months to 25 April 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +116 26 £32,500 +30.00% 6
UK excluding London +13 26 £32,500 +30.00% 6
South East +36 16 £32,500 +8.33%
Work from Home +105 12 £42,500 +73.47% 2
Midlands +12 6 £25,000 -4.76% 1
West Midlands +21 4 £24,000 -8.57% 1
North of England +28 3 £27,500 +10.00% 1
North West +8 3 £27,500 +10.00% 1
East Midlands - 2 £32,750 -
East of England - 1 £24,000 - 1

Software Support Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 25 April 2024, Software Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring Software Support Analyst in the job title.

1 15 (57.69%) SQL
2 13 (50.00%) Finance
3 12 (46.15%) Service Delivery
4 8 (30.77%) Customer Service
5 7 (26.92%) Root Cause Analysis
5 7 (26.92%) Performance Tuning
5 7 (26.92%) Fintech
5 7 (26.92%) SLA
5 7 (26.92%) Middleware
5 7 (26.92%) .NET
5 7 (26.92%) Windows
5 7 (26.92%) Banking
5 7 (26.92%) Asset Management
5 7 (26.92%) Investment Banking
5 7 (26.92%) AWS
5 7 (26.92%) Private Banking
6 6 (23.08%) Microsoft Office
6 6 (23.08%) Oracle
6 6 (23.08%) SQL Server
6 6 (23.08%) Microsoft
7 5 (19.23%) Active Directory
7 5 (19.23%) IIS
7 5 (19.23%) VPN
7 5 (19.23%) SQL Server Integration Services
7 5 (19.23%) Network Architecture
7 5 (19.23%) Continuous Improvement
7 5 (19.23%) Process Improvement
7 5 (19.23%) Document Management
7 5 (19.23%) Internet
7 5 (19.23%) OCR

Software Support Analyst Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 5 (19.23%) IIS
Applications
1 6 (23.08%) Microsoft Office
Business Applications
1 2 (7.69%) Salesforce CRM
2 1 (3.85%) Dynamics CRM
2 1 (3.85%) Sage 200
2 1 (3.85%) Sage 50
Cloud Services
1 7 (26.92%) AWS
2 1 (3.85%) Dynamics 365
Communications & Networking
1 5 (19.23%) Internet
1 5 (19.23%) VPN
Database & Business Intelligence
1 6 (23.08%) SQL Server
2 5 (19.23%) Oracle Database
2 5 (19.23%) SQL Server Integration Services
3 1 (3.85%) Relational Database
General
1 13 (50.00%) Finance
2 7 (26.92%) Banking
2 7 (26.92%) Investment Banking
2 7 (26.92%) Private Banking
3 5 (19.23%) Public Sector
3 5 (19.23%) Social Skills
4 3 (11.54%) Billing
5 2 (7.69%) Retail
5 2 (7.69%) Social Housing
6 1 (3.85%) Analytical Skills
6 1 (3.85%) Law
Libraries, Frameworks & Software Standards
1 7 (26.92%) .NET
1 7 (26.92%) Middleware
2 1 (3.85%) EDI
Miscellaneous
1 2 (7.69%) PropTech
2 1 (3.85%) Enterprise Software
2 1 (3.85%) Management Information System
2 1 (3.85%) Mobile App
Operating Systems
1 7 (26.92%) Windows
Processes & Methodologies
1 12 (46.15%) Service Delivery
2 8 (30.77%) Customer Service
3 7 (26.92%) Asset Management
3 7 (26.92%) Fintech
3 7 (26.92%) Performance Tuning
3 7 (26.92%) Root Cause Analysis
4 5 (19.23%) Continuous Improvement
4 5 (19.23%) Document Management
4 5 (19.23%) Innovative Thinking
4 5 (19.23%) Network Architecture
4 5 (19.23%) OCR
4 5 (19.23%) Problem-Solving
4 5 (19.23%) Process Improvement
5 3 (11.54%) Client Onboarding
5 3 (11.54%) CRM
6 2 (7.69%) Analytics
6 2 (7.69%) Critical Thinking
6 2 (7.69%) Predictive Analytics
6 2 (7.69%) Project Management
6 2 (7.69%) Software Engineering
Programming Languages
1 15 (57.69%) SQL
2 1 (3.85%) C#
2 1 (3.85%) T-SQL
2 1 (3.85%) VB
2 1 (3.85%) VBA
Qualifications
1 1 (3.85%) Degree
Quality Assurance & Compliance
1 7 (26.92%) SLA
System Software
1 5 (19.23%) Active Directory
Vendors
1 6 (23.08%) Microsoft
1 6 (23.08%) Oracle
2 2 (7.69%) Salesforce
3 1 (3.85%) Sage
3 1 (3.85%) SAP