Support Officer
UK

The median Support Officer salary in the UK is £32,060 per year according to job vacancies posted during the 6 months to 24 April 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
24 Apr 2024
Same period 2023 Same period 2022
Rank 764 926 1123
Rank change year-on-year +162 +197 -245
Permanent jobs requiring a Support Officer 130 59 81
As % of all permanent jobs advertised in the UK 0.13% 0.056% 0.053%
As % of the Job Titles category 0.14% 0.061% 0.055%
Number of salaries quoted 122 45 70
10th Percentile £24,000 £21,500 £25,000
25th Percentile £27,111 £25,004 £25,810
Median annual salary (50th Percentile) £32,060 £29,936 £28,530
Median % change year-on-year +7.10% +4.93% -5.72%
75th Percentile £36,355 £34,545 £33,747
90th Percentile £45,000 £43,350 £40,257
UK excluding London median annual salary £30,625 £29,936 £27,500
% change year-on-year +2.30% +8.86% -8.33%

All Permanent IT Job Vacancies
UK

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 92,682 96,623 147,884
% of permanent jobs with a recognized job title 94.63% 91.57% 96.06%
Number of salaries quoted 66,673 60,571 85,427
10th Percentile £28,500 £32,500 £32,500
25th Percentile £38,500 £45,000 £42,500
Median annual salary (50th Percentile) £53,000 £60,000 £60,000
Median % change year-on-year -11.67% - +9.09%
75th Percentile £71,250 £81,250 £78,750
90th Percentile £90,000 £100,000 £96,250
UK excluding London median annual salary £50,000 £52,500 £50,000
% change year-on-year -4.76% +5.00% +5.26%

Support Officer
Job Vacancy Trend

Job postings that featured Support Officer in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for Support Officer in the UK

Support Officer
Salary Trend

3-month moving average salary quoted in jobs citing Support Officer.

Salary trend for Support Officer in the UK

Support Officer
Salary Histogram

Salary distribution for jobs citing Support Officer over the 6 months to 24 April 2024.

Salary histogram for Support Officer in the UK

Support Officer
Top 15 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Officer within the UK over the 6 months to 24 April 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +200 124 £32,060 +9.73% 38
UK excluding London +70 92 £30,625 +2.30% 31
Work from Home +127 37 £30,500 +4.04% 16
South East +54 35 £32,500 +3.47% 7
London +184 34 £32,060 -2.85% 8
North of England +62 26 £35,625 +19.00% 10
North West +11 16 £45,000 +50.32% 7
Midlands +9 11 £30,481 +6.70% 3
Yorkshire - 10 £30,313 - 3
West Midlands +34 9 £32,882 +15.11% 2
East of England +32 8 £27,000 +38.39% 2
South West -13 7 £28,556 +22.82% 6
Scotland -58 3 £24,500 -22.22% 3
Wales +6 2 £27,922 -34.30% 1
East Midlands - 2 £30,481 - 1

Support Officer Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 24 April 2024, Support Officer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring Support Officer in the job title.

1 55 (42.31%) Microsoft
2 40 (30.77%) Social Skills
3 34 (26.15%) Microsoft Office
4 24 (18.46%) Microsoft Excel
5 20 (15.38%) Management Information System
5 20 (15.38%) Microsoft 365
6 16 (12.31%) Customer Service
7 15 (11.54%) Finance
8 13 (10.00%) DBS Check
8 13 (10.00%) Public Sector
9 12 (9.23%) Problem-Solving
9 12 (9.23%) Windows
9 12 (9.23%) Microsoft Exchange
10 11 (8.46%) Active Directory
11 10 (7.69%) ITSM
11 10 (7.69%) QA
11 10 (7.69%) Collaborative Working
12 9 (6.92%) Microsoft PowerPoint
12 9 (6.92%) Driving Licence
13 8 (6.15%) Wi-Fi
13 8 (6.15%) Retail
13 8 (6.15%) Salesforce
13 8 (6.15%) SharePoint
13 8 (6.15%) GDPR
13 8 (6.15%) Preventative Maintenance
13 8 (6.15%) Windows Server 2016
13 8 (6.15%) Windows Server 2019
13 8 (6.15%) Inclusion and Diversity
14 7 (5.38%) IT Strategy
14 7 (5.38%) ITIL

Support Officer Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 12 (9.23%) Microsoft Exchange
2 8 (6.15%) SharePoint
Applications
1 34 (26.15%) Microsoft Office
2 24 (18.46%) Microsoft Excel
3 9 (6.92%) Microsoft PowerPoint
4 3 (2.31%) Final Cut Pro
4 3 (2.31%) Pro Tools
5 1 (0.77%) Adobe Creative Suite
5 1 (0.77%) Microsoft Project
Cloud Services
1 20 (15.38%) Microsoft 365
2 7 (5.38%) Azure
3 5 (3.85%) Cloud Computing
3 5 (3.85%) GitHub
3 5 (3.85%) Power Platform
4 3 (2.31%) Google Workspace
5 2 (1.54%) Power Automate
5 2 (1.54%) PowerApps
Communications & Networking
1 8 (6.15%) Wi-Fi
2 5 (3.85%) Remote Desktop
3 2 (1.54%) Unified Communications
Database & Business Intelligence
1 5 (3.85%) DTS
1 5 (3.85%) Power BI
2 2 (1.54%) GIS
3 1 (0.77%) Metadata
General
1 40 (30.77%) Social Skills
2 15 (11.54%) Finance
3 13 (10.00%) Public Sector
4 8 (6.15%) Inclusion and Diversity
4 8 (6.15%) Retail
5 5 (3.85%) Banking
5 5 (3.85%) Publishing
5 5 (3.85%) Social Science
6 4 (3.08%) Analytical Skills
6 4 (3.08%) Police
7 3 (2.31%) Automotive
7 3 (2.31%) Telecoms
8 2 (1.54%) Local Government
9 1 (0.77%) Documentation Skills
9 1 (0.77%) Law
9 1 (0.77%) Marketing
Miscellaneous
1 20 (15.38%) Management Information System
2 9 (6.92%) Driving Licence
3 5 (3.85%) Low-Code
3 5 (3.85%) Private Cloud
3 5 (3.85%) Security Operations Centre
4 3 (2.31%) Acoustics
4 3 (2.31%) Video\Live Streaming
5 2 (1.54%) Social Media
6 1 (0.77%) Freedom of Information
6 1 (0.77%) Freedom of Information Act
6 1 (0.77%) NHS
6 1 (0.77%) Video Conferencing
6 1 (0.77%) VLE
Operating Systems
1 12 (9.23%) Windows
2 8 (6.15%) Windows Server 2016
2 8 (6.15%) Windows Server 2019
3 5 (3.85%) Windows Server
4 4 (3.08%) Windows 10
5 1 (0.77%) Windows Server 2012
Processes & Methodologies
1 16 (12.31%) Customer Service
2 12 (9.23%) Problem-Solving
3 10 (7.69%) Collaborative Working
3 10 (7.69%) ITSM
4 8 (6.15%) Preventative Maintenance
5 7 (5.38%) IT Strategy
5 7 (5.38%) ITIL
5 7 (5.38%) Performance Management
6 6 (4.62%) Digital Strategy
6 6 (4.62%) Mentoring
6 6 (4.62%) Technology Strategy
7 5 (3.85%) Actionable Insight
7 5 (3.85%) Customer Experience
7 5 (3.85%) Data Protection
7 5 (3.85%) Data Science
7 5 (3.85%) Development Roadmap
7 5 (3.85%) Due Diligence
7 5 (3.85%) Fintech
7 5 (3.85%) Incident Management
7 5 (3.85%) Security Operations
Programming Languages
1 7 (5.38%) JavaScript
2 5 (3.85%) PHP
3 2 (1.54%) Python
3 2 (1.54%) R
3 2 (1.54%) SQL
Qualifications
1 13 (10.00%) DBS Check
2 5 (3.85%) Azure Certification
2 5 (3.85%) Degree
2 5 (3.85%) Security Cleared
3 4 (3.08%) BPSS Clearance
4 1 (0.77%) CCNA
4 1 (0.77%) Cisco Certification
4 1 (0.77%) DV Cleared
4 1 (0.77%) MCSE
4 1 (0.77%) Microsoft Certification
4 1 (0.77%) PRINCE2 Certification
4 1 (0.77%) SC Cleared
4 1 (0.77%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 10 (7.69%) QA
2 8 (6.15%) GDPR
3 5 (3.85%) Cyber Essentials
4 4 (3.08%) PMO
5 2 (1.54%) Accessibility
6 1 (0.77%) P3O
System Software
1 11 (8.46%) Active Directory
2 5 (3.85%) Virtual Desktop
3 3 (2.31%) VMware Infrastructure
Systems Management
1 6 (4.62%) Microsoft Intune
2 1 (0.77%) SCCM
Vendors
1 55 (42.31%) Microsoft
2 8 (6.15%) Salesforce
3 3 (2.31%) Apple
3 3 (2.31%) Google
3 3 (2.31%) VMware
4 2 (1.54%) Cisco
4 2 (1.54%) Mitel
4 2 (1.54%) SAP
4 2 (1.54%) Zoho
5 1 (0.77%) Adobe
5 1 (0.77%) Ariba
5 1 (0.77%) Citrix