The table below looks at the statistics for the Technical Customer Support role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Technical Customer Support in their job title over the 3 months to 23 October 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
23 Oct 2014
Same period 2013 Same period 2012
Technical Customer Support
Rank 888 865 878
Rank change year-on-year
-23 +13
Permanent jobs requiring a Technical Customer Support 8 6 8
As % of all permanent IT jobs located in the UK 0.007% 0.006% 0.007%
As % of the Job Titles category 0.007% 0.006% 0.007%
Number of salaries quoted 6 5 6
Average salary £22,500 £22,500 £40,500
Average salary % change year-on-year
- -44.44%
90% offered a salary of more than £12,250 £18,600 £19,250
10% offered a salary of more than £36,000 £50,500 £60,000
UK excluding London average salary £22,500 £22,500 £21,000
% change year-on-year
- +7.14%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
107888 101284 107679
As % of all permanent IT jobs located in the UK 94.54% 94.56% 95.26%
Number of salaries quoted 88197 84123 91717
Average salary £45,000 £43,500 £42,500
Average salary % change year-on-year
+3.44% +2.35%
90% offered a salary of more than £26,500 £27,000 £26,500
10% offered a salary of more than £70,000 £67,500 £70,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Technical Customer Support
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing Technical Customer Support in the job title within the UK as a proportion of the total demand within the Job Titles category.

Technical Customer Support Jobs Demand Trend in the UK

Technical Customer Support
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Customer Support within the UK.

Technical Customer Support Salary Trend in the UK

Technical Customer Support
Salary Histogram

This chart provides a salary histogram for IT jobs citing Technical Customer Support over the 3 months to 23 October 2014 within the UK.

Technical Customer Support Salary Histogram in the UK

Technical Customer Support
Top 19 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Technical Customer Support within the UK over the 3 months to 23 October 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -14 6 £29,250 +30.00% 5
East of England -10 3 £22,500 -66.66% 1
South East -15 3 £36,000 +60.00% 2
Cambridgeshire +2 2 - -
Cambridge -7 2 - -
Aberdeen - 2 £12,250 -
Gatwick - 2 £36,000 - 1
West Sussex - 2 £36,000 - 2
Scotland - 2 £12,250 -
South West - 1 £36,000 -
East Midlands - 1 £22,500 -
Devon - 1 £36,000 -
Northamptonshire - 1 £22,500 -
Milton Keynes - 1 £22,500 -
Northampton - 1 £22,500 -
Bedfordshire - 1 £22,500 - 1
Buckinghamshire - 1 £22,500 -
Bedford - 1 £22,500 - 1
Exeter - 1 £36,000 -

Technical Customer Support
Top 21 Related IT Skills

For the 6 months to 23 October 2014, IT jobs within the UK that cited Technical Customer Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Customer Support in their job title.

1 6 (50.00%) French Language
1 6 (50.00%) German Language
2 3 (25.00%) MS Office
3 2 (16.67%) ITIL
3 2 (16.67%) Windows
3 2 (16.67%) Windows XP
3 2 (16.67%) Apple
3 2 (16.67%) Blackberry
3 2 (16.67%) Windows 7
3 2 (16.67%) Marketing
3 2 (16.67%) ITIL V3
3 2 (16.67%) Line Management
4 1 (8.33%) Summit
4 1 (8.33%) ISO 9001
4 1 (8.33%) Microsoft
4 1 (8.33%) ISO 14001
4 1 (8.33%) MS Excel
4 1 (8.33%) C#
4 1 (8.33%) C++
4 1 (8.33%) SQL
4 1 (8.33%) Oracle

Technical Customer Support
Top Related IT Skills by Category

For the 6 months to 23 October 2014, IT jobs within the UK that cited Technical Customer Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Customer Support in their job title. Up to 20 skills are shown per category.

Applications
1 3 (25.00%) MS Office
2 1 (8.33%) MS Excel
Business Applications
1 1 (8.33%) Summit
General
1 6 (50.00%) French Language
1 6 (50.00%) German Language
2 2 (16.67%) Marketing
Miscellaneous
1 2 (16.67%) Blackberry
Operating Systems
1 2 (16.67%) Windows
1 2 (16.67%) Windows XP
1 2 (16.67%) Windows 7
Processes & Methodologies
1 2 (16.67%) ITIL
1 2 (16.67%) ITIL V3
1 2 (16.67%) Line Management
Programming Languages
1 1 (8.33%) C#
1 1 (8.33%) C++
1 1 (8.33%) SQL
Quality Assurance & Compliance
1 1 (8.33%) ISO 9001
1 1 (8.33%) ISO 14001
Vendors
1 2 (16.67%) Apple
2 1 (8.33%) Oracle
2 1 (8.33%) Microsoft
West Sussex
ARC IT Recruitment Ltd
Salary: £30000 Per Annum
Posted: Yesterday
City, London
Nexmo
Salary: Competitive
Posted: 3 days ago
Gatwick, West Sussex
ARC IT Recruitment Ltd
Salary: £36000 Per Annum
Posted: 6 days ago
Bedford, Bedfordshire
IT Connections
Salary: £20,000 to £25,000
Posted: 6 days ago
Victoria, London, South East, United Kingdom
Homeaway
Salary: Attractive Salary + Bonus
Posted: 21 days ago