The statistics below represent IT jobs advertised across the UK that had Technical Customer Support featuring in the job title. Included is a guide to the salaries offered over the 3 months to 3 May 2016 with a comparison to same period over 2 years.

3 months to
3 May 2016
Same period 2015 Same period 2014
Technical Customer Support
Rank 882 958 996
Rank change year-on-year
+76 +38
Permanent jobs requiring a Technical Customer Support 62 15 15
As % of all permanent IT jobs located in the UK 0.060% 0.014% 0.012%
As % of the Job Titles category 0.063% 0.014% 0.013%
Number of salaries quoted 59 13 15
Median salary £25,000 £47,500 £25,000
Median salary % change year-on-year
-47.36% +90.00%
90% offered a salary of more than £17,000 £25,000 £21,500
10% offered a salary of more than £85,000 £47,500 £33,600
UK excluding London median salary £30,500 £25,000 £25,000
% change year-on-year
+22.00% -

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
99004 106428 116772
As % of all permanent IT jobs located in the UK 96.24% 96.46% 96.44%
Number of salaries quoted 83229 86820 94728
Median salary £45,000 £45,000 £45,000
90% offered a salary of more than £27,500 £26,500 £27,000
10% offered a salary of more than £70,000 £68,500 £70,000
UK excluding London median salary £41,500 £40,000 £40,000
% change year-on-year
+3.75% -

Technical Customer Support
Jobs Demand Trend

The demand trend of job ads that featured Technical Customer Support in the job title.

Technical Customer Support Jobs Demand Trend in the UK

Technical Customer Support
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Customer Support within the UK.

Technical Customer Support Salary Trend in the UK

Technical Customer Support
Salary Histogram

This chart provides a salary histogram for IT jobs citing Technical Customer Support over the 3 months to 3 May 2016 within the UK.

Technical Customer Support Salary Histogram in the UK

Technical Customer Support
Top 21 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Technical Customer Support within the UK over the 3 months to 3 May 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +68 62 £25,000 -47.36% 1
London +22 27 £25,000 -47.36%
South East +35 15 £32,500 +30.00%
Berkshire - 11 £32,500 -
Cheshire - 10 £17,000 - 1
North West - 10 £17,000 - 1
Bracknell - 10 £32,500 -
Alderley Edge - 10 £17,000 -
East of England - 9 £37,000 -
Hertfordshire - 7 £42,500 -
City of London +63 5 £25,000 -
Brighton - 4 £25,000 -
Watford - 4 £37,500 -
East Sussex - 4 £25,000 -
Stevenage - 2 £47,500 -
Cambridge - 2 £30,500 -
Cambridgeshire - 2 £30,500 -
Reading - 1 £35,000 -
Warwick - 1 £17,250 -
Warwickshire - 1 £17,250 -
West Midlands - 1 £17,250 -

Technical Customer Support Skill Set
Top 30 Related IT Skills

For the 6 months to 3 May 2016, Technical Customer Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring Technical Customer Support in the job title.

1 42 (47.73%) Internet
2 38 (43.18%) Telecoms
3 37 (42.05%) Broadband
3 37 (42.05%) Degree
4 32 (36.36%) Windows
5 25 (28.41%) Analytical Skills
6 17 (19.32%) SQL
7 16 (18.18%) VoIP
7 16 (18.18%) LLU
8 13 (14.77%) Kalman Filter
8 13 (14.77%) ADSL
8 13 (14.77%) Wireless
9 12 (13.64%) Microsoft
9 12 (13.64%) Mathematics
10 11 (12.50%) Linux
11 10 (11.36%) MS Excel
11 10 (11.36%) VMware
12 9 (10.23%) Unix
12 9 (10.23%) NFS
12 9 (10.23%) Business Intelligence
12 9 (10.23%) Salesforce.com
12 9 (10.23%) QA
12 9 (10.23%) VMware Infrastructure
12 9 (10.23%) iSCSI
12 9 (10.23%) Windows Server
12 9 (10.23%) Case Management
13 8 (9.09%) Enterprise Storage
13 8 (9.09%) CRM
13 8 (9.09%) Finance
14 7 (7.95%) SMTP

Technical Customer Support Skill Set
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (2.27%) Apache
1 2 (2.27%) IIS
2 1 (1.14%) Tomcat
2 1 (1.14%) WebLogic
2 1 (1.14%) WebSphere
Applications
1 10 (11.36%) MS Excel
2 5 (5.68%) MS Office
Business Applications
1 1 (1.14%) WebTrends
Cloud Services
1 7 (7.95%) SaaS
2 1 (1.14%) Microsoft Azure
Communications & Networking
1 42 (47.73%) Internet
2 37 (42.05%) Broadband
3 16 (18.18%) LLU
3 16 (18.18%) VoIP
4 13 (14.77%) ADSL
4 13 (14.77%) Wireless
5 9 (10.23%) iSCSI
6 7 (7.95%) SMTP
7 2 (2.27%) LDAP
8 1 (1.14%) TCP/IP
Database & Business Intelligence
1 3 (3.41%) SQL Server
2 1 (1.14%) MySQL
2 1 (1.14%) Oracle Database
General
1 38 (43.18%) Telecoms
2 8 (9.09%) Finance
3 2 (2.27%) Spanish Language
4 1 (1.14%) Publishing
4 1 (1.14%) Retail
Libraries, Frameworks & Software Standards
1 6 (6.82%) HTML
2 5 (5.68%) CSS
3 3 (3.41%) XML
4 1 (1.14%) REST
Miscellaneous
1 25 (28.41%) Analytical Skills
2 12 (13.64%) Mathematics
3 8 (9.09%) Enterprise Storage
4 6 (6.82%) Statistics
5 5 (5.68%) Mainframe
6 4 (4.55%) Blackberry
7 2 (2.27%) Management Information System
8 1 (1.14%) Computer Science
8 1 (1.14%) Enterprise Software
8 1 (1.14%) iPhone
8 1 (1.14%) Mobile App
8 1 (1.14%) PKI
8 1 (1.14%) Social Media
8 1 (1.14%) User Experience
Operating Systems
1 32 (36.36%) Windows
2 11 (12.50%) Linux
3 9 (10.23%) Unix
3 9 (10.23%) Windows Server
4 5 (5.68%) Android
5 1 (1.14%) Mac OS
Processes & Methodologies
1 13 (14.77%) Kalman Filter
2 9 (10.23%) Business Intelligence
2 9 (10.23%) Case Management
3 8 (9.09%) CRM
4 6 (6.82%) ITIL
5 3 (3.41%) Presales
6 1 (1.14%) DevOps
6 1 (1.14%) E-Commerce
6 1 (1.14%) Escalation Management
6 1 (1.14%) Fraud Detection
6 1 (1.14%) Identity Access Management
6 1 (1.14%) Identity Management
6 1 (1.14%) Information Security
6 1 (1.14%) Mentoring
6 1 (1.14%) Network Architecture
6 1 (1.14%) Product Management
6 1 (1.14%) Root Cause Analysis
6 1 (1.14%) SIEM
Programming Languages
1 17 (19.32%) SQL
2 5 (5.68%) JavaScript
3 1 (1.14%) C#
3 1 (1.14%) PHP
Qualifications
1 37 (42.05%) Degree
2 6 (6.82%) ITIL Certification
Quality Assurance & Compliance
1 9 (10.23%) QA
System Software
1 9 (10.23%) NFS
1 9 (10.23%) VMware Infrastructure
2 7 (7.95%) IMail Server
3 2 (2.27%) Active Directory
Vendors
1 12 (13.64%) Microsoft
2 10 (11.36%) VMware
3 9 (10.23%) Salesforce.com
4 4 (4.55%) Apple
5 3 (3.41%) BT
6 2 (2.27%) Oracle
7 1 (1.14%) Remedy
7 1 (1.14%) Sun
Cheshire
Chess Telecom
Posted: 6 days ago