The table below looks at the statistics for the Technical Customer Support role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Technical Customer Support in their job title over the 3 months to 5 February 2016 with a comparison to the same period in the previous 2 years.

Location
3 months to
5 Feb 2016
Same period 2015 Same period 2014
Technical Customer Support
Rank 920 928 929
Rank change year-on-year
+8 +1
Permanent jobs requiring a Technical Customer Support 31 13 20
As % of all permanent IT jobs located in the UK 0.031% 0.012% 0.019%
As % of the Job Titles category 0.032% 0.013% 0.020%
Number of salaries quoted 30 13 20
Average salary £20,478 £22,500 £26,000
Average salary % change year-on-year
-8.98% -13.46%
90% offered a salary of more than £17,900 £22,499 £23,750
10% offered a salary of more than £32,650 £24,000 £31,850
UK excluding London average salary £25,000 £22,500 £26,000
% change year-on-year
+11.11% -13.46%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
97552 100837 99178
As % of all permanent IT jobs located in the UK 96.12% 96.44% 96.24%
Number of salaries quoted 81926 83590 79842
Average salary £45,000 £45,000 £45,000
90% offered a salary of more than £27,500 £26,500 £27,000
10% offered a salary of more than £70,000 £70,000 £70,000
UK excluding London average salary £42,000 £40,000 £40,000
% change year-on-year
+5.00% -

Technical Customer Support
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing Technical Customer Support in the job title within the UK as a proportion of the total demand within the Job Titles category.

Technical Customer Support Jobs Demand Trend in the UK

Technical Customer Support
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Customer Support within the UK.

Technical Customer Support Salary Trend in the UK

Technical Customer Support
Salary Histogram

This chart provides a salary histogram for IT jobs citing Technical Customer Support over the 3 months to 5 February 2016 within the UK.

Technical Customer Support Salary Histogram in the UK

Technical Customer Support
Top 17 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Technical Customer Support within the UK over the 3 months to 5 February 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +26 31 £20,478 -8.98% 6
London +12 12 £20,353 -9.54% 1
North West - 9 £19,000 - 3
Alderley Edge - 9 £19,000 - 1
Cheshire - 9 £19,000 - 2
South East -9 8 £25,000 +4.16% 1
East Sussex - 5 £25,000 -
Brighton - 5 £25,000 -
Berkshire - 3 £32,500 - 1
East of England +2 2 £33,250 +47.77% 1
City of London - 2 £26,000 - 1
Bracknell - 2 £32,500 - 1
Slough - 1 £25,000 -
Cambridge - 1 £32,500 - 1
Watford - 1 £34,000 -
Cambridgeshire - 1 £32,500 - 1
Hertfordshire - 1 £34,000 -

Technical Customer Support
Top 30 Related IT Skills

For the 6 months to 5 February 2016, IT jobs within the UK that cited Technical Customer Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Customer Support in their job title.

1 34 (53.97%) Internet
2 24 (38.10%) Windows
3 20 (31.75%) Microsoft
4 19 (30.16%) Degree
5 17 (26.98%) Telecoms
5 17 (26.98%) MS Excel
6 16 (25.40%) Broadband
7 15 (23.81%) Analytical Skills
8 14 (22.22%) SaaS
9 13 (20.63%) IMail Server
9 13 (20.63%) CRM
9 13 (20.63%) SMTP
10 8 (12.70%) ITIL
11 6 (9.52%) Retail
11 6 (9.52%) MS Office
11 6 (9.52%) SQL
11 6 (9.52%) HTML
11 6 (9.52%) Active Directory
12 5 (7.94%) SLA
12 5 (7.94%) Unix
12 5 (7.94%) Finance
13 4 (6.35%) LLU
13 4 (6.35%) Android
13 4 (6.35%) Wireless
13 4 (6.35%) Blackberry
13 4 (6.35%) Apple
13 4 (6.35%) VoIP
13 4 (6.35%) XML
14 3 (4.76%) C#
14 3 (4.76%) JavaScript

Technical Customer Support
Top Related IT Skills by Category

For the 6 months to 5 February 2016, IT jobs within the UK that cited Technical Customer Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Customer Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 1 (1.59%) IIS
1 1 (1.59%) MS Exchange
Applications
1 17 (26.98%) MS Excel
2 6 (9.52%) MS Office
Business Applications
1 3 (4.76%) WebTrends
Cloud Services
1 14 (22.22%) SaaS
2 2 (3.17%) Microsoft Azure
Communications & Networking
1 34 (53.97%) Internet
2 16 (25.40%) Broadband
3 13 (20.63%) SMTP
4 4 (6.35%) LLU
4 4 (6.35%) VoIP
4 4 (6.35%) Wireless
5 3 (4.76%) Structured Cabling
6 1 (1.59%) ADSL
6 1 (1.59%) LAN
6 1 (1.59%) LDAP
6 1 (1.59%) WAN
Database & Business Intelligence
1 3 (4.76%) SQL Server
2 1 (1.59%) MySQL
2 1 (1.59%) Oracle Database
Development Applications
1 2 (3.17%) JIRA
General
1 17 (26.98%) Telecoms
2 6 (9.52%) Retail
3 5 (7.94%) Finance
4 2 (3.17%) Marketing
Libraries, Frameworks & Software Standards
1 6 (9.52%) HTML
2 4 (6.35%) XML
3 2 (3.17%) .NET
3 2 (3.17%) CSS
Miscellaneous
1 15 (23.81%) Analytical Skills
2 4 (6.35%) Blackberry
3 3 (4.76%) Statistics
4 2 (3.17%) Enterprise Software
4 2 (3.17%) Mathematics
5 1 (1.59%) Computer Science
5 1 (1.59%) Management Information System
5 1 (1.59%) Social Media
Operating Systems
1 24 (38.10%) Windows
2 5 (7.94%) Unix
3 4 (6.35%) Android
4 3 (4.76%) Mac OS
4 3 (4.76%) Windows Mobile
5 1 (1.59%) Linux
5 1 (1.59%) Windows 7
5 1 (1.59%) Windows 8
5 1 (1.59%) Windows Server
5 1 (1.59%) Windows Server 2008
5 1 (1.59%) Windows Server 2012
Processes & Methodologies
1 13 (20.63%) CRM
2 8 (12.70%) ITIL
3 3 (4.76%) E-Commerce
3 3 (4.76%) Logistics
3 3 (4.76%) Mentoring
4 2 (3.17%) Coaching
4 2 (3.17%) Digital Marketing
5 1 (1.59%) DevOps
5 1 (1.59%) Identity Access Management
5 1 (1.59%) Information Security
5 1 (1.59%) Kalman Filter
5 1 (1.59%) Network Architecture
5 1 (1.59%) Presales
5 1 (1.59%) Product Management
5 1 (1.59%) Root Cause Analysis
5 1 (1.59%) SIEM
5 1 (1.59%) Web Development
5 1 (1.59%) Website Architecture
Programming Languages
1 6 (9.52%) SQL
2 3 (4.76%) C#
2 3 (4.76%) JavaScript
2 3 (4.76%) PHP
Qualifications
1 19 (30.16%) Degree
2 1 (1.59%) ITIL Certification
2 1 (1.59%) Microsoft Certification
Quality Assurance & Compliance
1 5 (7.94%) SLA
System Software
1 13 (20.63%) IMail Server
2 6 (9.52%) Active Directory
3 1 (1.59%) VMware Server
Vendors
1 20 (31.75%) Microsoft
2 4 (6.35%) Apple
3 3 (4.76%) BT
4 1 (1.59%) Oracle
4 1 (1.59%) VMware
Bracknell, Berkshire
The Resourcing Hub
Salary: From £25,000 to £40,000 per annum + benefits
Posted: 4 days ago
Blackburn, Lancashire
Jagger Talent
Salary: From £15,000 to £16,000 per annum
Posted: 4 days ago
Cambridge, Cambridgeshire
Evolution Recruitment Solutions
Salary: 30k-35k + benefits
Posted: 5 days ago
Chester
Applause IT Ltd
Salary: £22000 - £30000 per annum + bens
Posted: 20 days ago
City of London
Ortolan Group
Salary: £18000 per annum + Benefits
Posted: 23 days ago
Alderley Edge, Cheshire
Chess Telecom
Posted: 25 days ago