The table below looks at the statistics for the Technical Customer Support role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Technical Customer Support in their job title over the 3 months to 22 May 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
22 May 2015
Same period 2014 Same period 2013
Technical Customer Support
Rank 868 900 883
Rank change year-on-year
+32 -17
Permanent jobs requiring a Technical Customer Support 15 7 4
As % of all permanent IT jobs located in the UK 0.014% 0.006% 0.004%
As % of the Job Titles category 0.015% 0.006% 0.004%
Number of salaries quoted 14 7 3
Average salary £47,500 £30,000 £19,250
Average salary % change year-on-year
+58.33% +55.84%
UK excluding London average salary £20,000 £30,000 £19,250
% change year-on-year
-33.33% +55.84%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
101039 111103 102972
As % of all permanent IT jobs located in the UK 94.57% 94.62% 94.64%
Number of salaries quoted 82999 91169 85609
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £26,500 £27,000 £27,000
10% offered a salary of more than £70,000 £67,500 £70,000
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

Technical Customer Support
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing Technical Customer Support in the job title within the UK as a proportion of the total demand within the Job Titles category.

Technical Customer Support Jobs Demand Trend in the UK

Technical Customer Support
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Customer Support within the UK.

Technical Customer Support Salary Trend in the UK

Technical Customer Support
Salary Histogram

This chart provides a salary histogram for IT jobs citing Technical Customer Support over the 3 months to 22 May 2015 within the UK.

Technical Customer Support Salary Histogram in the UK

Technical Customer Support
Top 9 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Technical Customer Support within the UK over the 3 months to 22 May 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +44 15 £47,500 +58.33% 1
London - 9 £47,500 -
South East +4 6 £20,000 -33.33% 1
East Sussex - 4 £20,000 - 1
Brighton - 4 £20,000 - 1
Fareham - 1 £24,000 -
Milton Keynes - 1 - -
Buckinghamshire - 1 - -
Hampshire - 1 £24,000 -

Technical Customer Support
Top 30 Related IT Skills

For the 6 months to 22 May 2015, IT jobs within the UK that cited Technical Customer Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Customer Support in their job title.

1 14 (87.50%) ITIL
2 13 (81.25%) SQL
2 13 (81.25%) Degree
2 13 (81.25%) Computer Science
3 10 (62.50%) Windows
3 10 (62.50%) Microsoft
4 9 (56.25%) SQL Server
4 9 (56.25%) MS Office
4 9 (56.25%) Front Office
4 9 (56.25%) TCP/IP
4 9 (56.25%) Finance
5 4 (25.00%) Publishing
5 4 (25.00%) Google
5 4 (25.00%) REST
5 4 (25.00%) Digital Media
5 4 (25.00%) Analytics
5 4 (25.00%) Mathematics
5 4 (25.00%) SSH
5 4 (25.00%) Google Analytics
5 4 (25.00%) Time Management
5 4 (25.00%) C
5 4 (25.00%) Workflow
5 4 (25.00%) XML
5 4 (25.00%) UNIX
5 4 (25.00%) Apache
6 2 (12.50%) CCNA
6 2 (12.50%) SLA
6 2 (12.50%) Cisco
6 2 (12.50%) Cisco Certification
7 1 (6.25%) Microsoft Certification

Technical Customer Support
Top Related IT Skills by Category

For the 6 months to 22 May 2015, IT jobs within the UK that cited Technical Customer Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Customer Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 4 (25.00%) Apache
2 1 (6.25%) MS Exchange
2 1 (6.25%) Exchange Server 2010
2 1 (6.25%) Exchange Server 2007
2 1 (6.25%) Exchange Server 2003
Applications
1 9 (56.25%) MS Office
Cloud Services
1 4 (25.00%) Google Analytics
Communications & Networking
1 9 (56.25%) TCP/IP
2 4 (25.00%) SSH
3 1 (6.25%) LAN
3 1 (6.25%) WAN
3 1 (6.25%) Cisco IOS
Database & Business Intelligence
1 9 (56.25%) SQL Server
General
1 9 (56.25%) Front Office
1 9 (56.25%) Finance
2 4 (25.00%) Publishing
3 1 (6.25%) Telecoms
Libraries, Frameworks & Software Standards
1 4 (25.00%) REST
1 4 (25.00%) XML
Miscellaneous
1 13 (81.25%) Computer Science
2 4 (25.00%) Digital Media
2 4 (25.00%) Mathematics
3 1 (6.25%) Analytical Skills
Operating Systems
1 10 (62.50%) Windows
2 4 (25.00%) UNIX
3 1 (6.25%) Windows Server 2003
3 1 (6.25%) Windows Server 2008
3 1 (6.25%) Windows 2000 Server
3 1 (6.25%) Mac OS
Processes & Methodologies
1 14 (87.50%) ITIL
2 4 (25.00%) Analytics
2 4 (25.00%) Time Management
2 4 (25.00%) Workflow
3 1 (6.25%) Logistics
3 1 (6.25%) Incident Management
Programming Languages
1 13 (81.25%) SQL
2 4 (25.00%) C
Qualifications
1 13 (81.25%) Degree
2 2 (12.50%) CCNA
2 2 (12.50%) Cisco Certification
3 1 (6.25%) Microsoft Certification
3 1 (6.25%) CCA
3 1 (6.25%) Citrix Certification
3 1 (6.25%) MCSE
3 1 (6.25%) VMware Certified Professional (VCP)
3 1 (6.25%) ITIL Foundation Certificate
3 1 (6.25%) MCDST
3 1 (6.25%) MCTS
3 1 (6.25%) MCITP
Quality Assurance & Compliance
1 2 (12.50%) SLA
System Software
1 1 (6.25%) Terminal Services
1 1 (6.25%) Active Directory
Vendors
1 10 (62.50%) Microsoft
2 4 (25.00%) Google
3 2 (12.50%) Cisco
4 1 (6.25%) HP
4 1 (6.25%) Citrix
4 1 (6.25%) Huawei
4 1 (6.25%) VMware
Brighton, Sussex
Semantico Limited
Posted: Yesterday