The statistics below represent IT jobs advertised across the UK that had Technical Customer Support featuring in the job title. Included is a guide to the salaries offered over the 3 months to 22 February 2017 with a comparison to same period over 2 years.

3 months to
22 Feb 2017
Same period 2016 Same period 2015
Technical Customer Support
UK
Rank 844 914 942
Rank change year-on-year
+70 +28
Permanent jobs requiring a Technical Customer Support 18 38 12
As % of all permanent IT jobs located in the UK 0.021% 0.037% 0.011%
As % of the Job Titles category 0.022% 0.038% 0.012%
Number of salaries quoted 17 37 12
Median salary £19,750 £20,480 £24,000
Median salary % change year-on-year
-3.56% -14.66%
90% offered a salary of more than £18,250 £17,150 £22,499
10% offered a salary of more than £32,500 £32,500 £24,700
UK excluding London median salary £19,750 £25,000 £24,000
% change year-on-year
-21.00% +4.16%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
80896 98772 101805
As % of all permanent IT jobs located in the UK 96.33% 96.45% 96.68%
Number of salaries quoted 67167 82902 84090
Median salary £45,344 £45,000 £45,000
Median salary % change year-on-year
+0.76% -
90% offered a salary of more than £27,500 £27,500 £26,500
10% offered a salary of more than £72,500 £70,000 £70,000
UK excluding London median salary £42,000 £42,000 £40,000
% change year-on-year
- +5.00%

Technical Customer Support
Jobs Demand Trend

The demand trend of job ads that featured Technical Customer Support in the job title.

Technical Customer Support Jobs Demand Trend in the UK

Technical Customer Support
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Customer Support within the UK.

Technical Customer Support Salary Trend in the UK

Technical Customer Support
Salary Histogram

This chart provides a salary histogram for IT jobs citing Technical Customer Support over the 3 months to 22 February 2017 within the UK.

Technical Customer Support Salary Histogram in the UK

Technical Customer Support
Top 20 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Technical Customer Support within the UK over the 3 months to 22 February 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +53 17 £19,750 -3.56%
Leeds - 7 £19,750 -
Yorkshire - 7 £19,750 -
West Yorkshire - 7 £19,750 -
South East +70 4 £32,000 +28.00%
East of England +25 4 £24,250 -25.38%
London +53 2 £25,000 +22.10%
Berkshire +41 2 £32,250 -0.76%
City of London +24 2 £25,000 -3.84%
Hertfordshire +15 2 £16,000 -52.94%
Cambridgeshire +4 2 £38,750 +19.23%
Hemel Hempstead - 2 £16,000 -
Cambridge +10 1 £32,500 -
Kent - 1 - -
Hampshire - 1 £24,000 -
Sandwich - 1 - -
Reading - 1 £32,500 -
Portsmouth - 1 £24,000 -
Maidenhead - 1 £32,000 -
Huntingdon - 1 £45,000 -

Technical Customer Support Skill Set
Top 30 Related IT Skills

For the 6 months to 22 February 2017, Technical Customer Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring Technical Customer Support in the job title.

1 23 (50.00%) Windows
2 22 (47.83%) SLA
3 17 (36.96%) Wi-Fi
4 16 (34.78%) Microsoft
4 16 (34.78%) MS Excel
5 13 (28.26%) Degree
6 10 (21.74%) Internet
6 10 (21.74%) CRM
6 10 (21.74%) SMTP
6 10 (21.74%) SaaS
6 10 (21.74%) IMail Server
7 6 (13.04%) Linux
8 5 (10.87%) TCP/IP
9 4 (8.70%) Analytics
10 3 (6.52%) Windows Server
10 3 (6.52%) Firewall
10 3 (6.52%) Identity Management
10 3 (6.52%) Apache
10 3 (6.52%) Tomcat
10 3 (6.52%) WebLogic
10 3 (6.52%) IIS
10 3 (6.52%) MS Office
10 3 (6.52%) ITIL
10 3 (6.52%) Wireshark
10 3 (6.52%) WebSphere
10 3 (6.52%) PKI
11 2 (4.35%) Network+ Certification
11 2 (4.35%) Games
11 2 (4.35%) Retail
11 2 (4.35%) Retail-J

Technical Customer Support Skill Set
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (6.52%) Apache
1 3 (6.52%) IIS
1 3 (6.52%) Tomcat
1 3 (6.52%) WebLogic
1 3 (6.52%) WebSphere
Applications
1 16 (34.78%) MS Excel
2 3 (6.52%) MS Office
Business Applications
1 2 (4.35%) Retail-J
Cloud Services
1 10 (21.74%) SaaS
Communications & Networking
1 17 (36.96%) Wi-Fi
2 10 (21.74%) Internet
2 10 (21.74%) SMTP
3 5 (10.87%) TCP/IP
4 3 (6.52%) Firewall
4 3 (6.52%) Wireshark
5 2 (4.35%) Skype
Database & Business Intelligence
1 1 (2.17%) Relational Database
General
1 2 (4.35%) Games
1 2 (4.35%) Italian Language
1 2 (4.35%) Retail
1 2 (4.35%) Spanish Language
Miscellaneous
1 3 (6.52%) PKI
2 2 (4.35%) Cyberthreat
2 2 (4.35%) EPoS
2 2 (4.35%) Mobile App
3 1 (2.17%) Digital Media
Operating Systems
1 23 (50.00%) Windows
2 6 (13.04%) Linux
3 3 (6.52%) Windows Server
4 2 (4.35%) Android
4 2 (4.35%) Apple iOS
5 1 (2.17%) Windows 10
5 1 (2.17%) Windows 8
5 1 (2.17%) Windows XP
Processes & Methodologies
1 10 (21.74%) CRM
2 4 (8.70%) Analytics
3 3 (6.52%) Identity Management
3 3 (6.52%) ITIL
4 2 (4.35%) SIEM
5 1 (2.17%) Change Management
5 1 (2.17%) Presales
5 1 (2.17%) Server Virtualisation
Programming Languages
1 2 (4.35%) Python
Qualifications
1 13 (28.26%) Degree
2 2 (4.35%) CCNA
2 2 (4.35%) CCNP
2 2 (4.35%) Cisco Certification
2 2 (4.35%) CISSP
2 2 (4.35%) Network+ Certification
Quality Assurance & Compliance
1 22 (47.83%) SLA
System Software
1 10 (21.74%) IMail Server
Systems Management
1 2 (4.35%) AirWatch
Vendors
1 16 (34.78%) Microsoft
2 2 (4.35%) LogRhythm
2 2 (4.35%) Motorola