Technical Support Specialist Jobs

Technical Support Specialist
UK

The median Technical Support Specialist salary in the UK is £32,500 per year according to job vacancies posted during the 6 months to 24 April 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
24 Apr 2024
Same period 2023 Same period 2022
Rank 825 974 1172
Rank change year-on-year +149 +198 -286
Permanent jobs requiring a Technical Support Specialist 69 11 32
As % of all permanent jobs advertised in the UK 0.070% 0.010% 0.021%
As % of the Job Titles category 0.074% 0.011% 0.022%
Number of salaries quoted 48 9 30
10th Percentile £25,000 £30,246 £21,806
25th Percentile £28,375 £31,250 £27,500
Median annual salary (50th Percentile) £32,500 £40,000 £45,000
Median % change year-on-year -18.75% -11.11% +28.57%
75th Percentile £49,063 £47,250 £65,000
90th Percentile £50,750 £49,370 £80,250
UK excluding London median annual salary £32,500 £39,820 £32,500
% change year-on-year -18.38% +22.52% +8.33%

All Permanent IT Job Vacancies
UK

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 92,682 96,623 147,884
% of permanent jobs with a recognized job title 94.63% 91.57% 96.06%
Number of salaries quoted 66,673 60,571 85,427
10th Percentile £28,500 £32,500 £32,500
25th Percentile £38,500 £45,000 £42,500
Median annual salary (50th Percentile) £53,000 £60,000 £60,000
Median % change year-on-year -11.67% - +9.09%
75th Percentile £71,250 £81,250 £78,750
90th Percentile £90,000 £100,000 £96,250
UK excluding London median annual salary £50,000 £52,500 £50,000
% change year-on-year -4.76% +5.00% +5.26%

Technical Support Specialist
Job Vacancy Trend

Job postings that featured Technical Support Specialist in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for Technical Support Specialist in the UK

Technical Support Specialist
Salary Trend

3-month moving average salary quoted in jobs citing Technical Support Specialist.

Salary trend for Technical Support Specialist in the UK

Technical Support Specialist
Salary Histogram

Salary distribution for jobs citing Technical Support Specialist over the 6 months to 24 April 2024.

Salary histogram for Technical Support Specialist in the UK

Technical Support Specialist
Top 15 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Technical Support Specialist within the UK over the 6 months to 24 April 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +183 67 £32,500 -18.75% 17
UK excluding London +70 58 £32,500 -18.38% 13
North of England - 30 £40,000 - 4
Yorkshire - 16 £50,000 - 1
North West - 13 £32,500 - 2
Midlands +13 11 £28,500 -37.04% 1
East Midlands - 10 £28,500 - 1
London +168 9 £30,000 -36.84% 6
East of England - 9 £26,000 - 1
Work from Home +102 6 £41,000 -5.20% 2
South East +23 5 £40,000 - 4
Scotland -59 2 £31,000 +17.16% 1
West Midlands +30 1 £27,000 -40.36%
South West -14 1 £31,000 -4.62% 2
North East - 1 £25,000 - 1

Technical Support Specialist Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 24 April 2024, Technical Support Specialist job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring Technical Support Specialist in the job title.

1 23 (33.33%) Degree
2 22 (31.88%) Social Skills
3 19 (27.54%) Customer Service
3 19 (27.54%) Problem-Solving
4 17 (24.64%) Active Directory
4 17 (24.64%) Windows
5 16 (23.19%) Microsoft 365
6 13 (18.84%) Onboarding
6 13 (18.84%) HNC
7 11 (15.94%) Microsoft
8 9 (13.04%) Driving Licence
8 9 (13.04%) Retail
8 9 (13.04%) Ethernet
9 8 (11.59%) Azure
9 8 (11.59%) Data Centre
10 7 (10.14%) AWS
10 7 (10.14%) User Experience
10 7 (10.14%) Games
11 6 (8.70%) Management Information System
11 6 (8.70%) QlikView
11 6 (8.70%) Proactive Management
12 5 (7.25%) GCP
12 5 (7.25%) Computer Science
12 5 (7.25%) Android
12 5 (7.25%) Mac OS
12 5 (7.25%) German Language
12 5 (7.25%) ISO/IEC 27001
12 5 (7.25%) IPsec
12 5 (7.25%) VPN
12 5 (7.25%) DNS

Technical Support Specialist Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (2.90%) Microsoft Exchange
2 1 (1.45%) Skype for Business
Applications
1 1 (1.45%) Microsoft Office
Business Applications
1 1 (1.45%) Dynamics CRM
Cloud Services
1 16 (23.19%) Microsoft 365
2 8 (11.59%) Azure
3 7 (10.14%) AWS
4 5 (7.25%) GCP
5 4 (5.80%) Power Platform
6 2 (2.90%) SaaS
6 2 (2.90%) Snowflake
7 1 (1.45%) Azure Data Factory
7 1 (1.45%) Azure Table
7 1 (1.45%) Entra ID
Communications & Networking
1 9 (13.04%) Ethernet
2 5 (7.25%) DNS
2 5 (7.25%) IPsec
2 5 (7.25%) SSL
2 5 (7.25%) VPN
3 4 (5.80%) LAN
4 3 (4.35%) Firewall
4 3 (4.35%) Wireless
5 2 (2.90%) Internet
6 1 (1.45%) Cisco IOS
6 1 (1.45%) Skype
6 1 (1.45%) SMS
6 1 (1.45%) TCP/IP
6 1 (1.45%) Telepresence
6 1 (1.45%) VoIP
Database & Business Intelligence
1 6 (8.70%) QlikView
2 4 (5.80%) Power BI
3 2 (2.90%) BusinessObjects
3 2 (2.90%) MongoDB
3 2 (2.90%) Relational Database
General
1 22 (31.88%) Social Skills
2 9 (13.04%) Retail
3 7 (10.14%) Games
4 5 (7.25%) German Language
5 4 (5.80%) French Language
5 4 (5.80%) Law
6 3 (4.35%) Finance
7 2 (2.90%) Banking
7 2 (2.90%) Inclusion and Diversity
7 2 (2.90%) Italian Language
7 2 (2.90%) Spanish Language
7 2 (2.90%) Telecoms
8 1 (1.45%) Automotive
8 1 (1.45%) Organisational Skills
8 1 (1.45%) Pharmaceutical
Libraries, Frameworks & Software Standards
1 2 (2.90%) HTML
Miscellaneous
1 13 (18.84%) Onboarding
2 9 (13.04%) Driving Licence
3 8 (11.59%) Data Centre
4 6 (8.70%) Management Information System
5 3 (4.35%) CCTV
6 2 (2.90%) Self-Motivation
7 1 (1.45%) Video Conferencing
Operating Systems
1 17 (24.64%) Windows
2 5 (7.25%) Android
2 5 (7.25%) Mac OS
3 3 (4.35%) Linux
3 3 (4.35%) Windows Server
4 1 (1.45%) Windows 10
4 1 (1.45%) Windows 7
Processes & Methodologies
1 19 (27.54%) Customer Service
1 19 (27.54%) Problem-Solving
2 7 (10.14%) User Experience
3 6 (8.70%) Proactive Management
4 5 (7.25%) Business Intelligence
4 5 (7.25%) Computer Science
5 4 (5.80%) Collaborative Culture
6 3 (4.35%) Fintech
7 2 (2.90%) Client Onboarding
7 2 (2.90%) DevOps
7 2 (2.90%) Due Diligence
7 2 (2.90%) Impact Assessments
7 2 (2.90%) Incident Response
7 2 (2.90%) KYC
7 2 (2.90%) Presales
7 2 (2.90%) Problem Management
7 2 (2.90%) Technical Leadership
8 1 (1.45%) Cost Management
8 1 (1.45%) Project Management
8 1 (1.45%) Service Management
Programming Languages
1 4 (5.80%) SQL
2 2 (2.90%) Bash
2 2 (2.90%) PowerShell
2 2 (2.90%) Python
Qualifications
1 23 (33.33%) Degree
2 13 (18.84%) HNC
3 4 (5.80%) HND
4 2 (2.90%) CCNA
4 2 (2.90%) Cisco Certification
5 1 (1.45%) ITIL Foundation Certificate
5 1 (1.45%) Master's Degree
5 1 (1.45%) MBA
Quality Assurance & Compliance
1 5 (7.25%) ISO/IEC 27001
2 2 (2.90%) SLA
System Software
1 17 (24.64%) Active Directory
2 2 (2.90%) Hyper-V
3 1 (1.45%) Virtual Desktop
3 1 (1.45%) Virtual Machines
Systems Management
1 1 (1.45%) Microsoft Intune
1 1 (1.45%) SCCM
Vendors
1 11 (15.94%) Microsoft
2 3 (4.35%) Cisco
3 2 (2.90%) Alteryx
3 2 (2.90%) Cognos
3 2 (2.90%) Datto
3 2 (2.90%) MuleSoft
3 2 (2.90%) Veeam
4 1 (1.45%) Apple
4 1 (1.45%) Polycom