The first table below looks at the demand for Workforce Management Optimization skills in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Workforce Management Optimization over the 3 months to 17 May 2013 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all of the Processes & Methodologies category.

Location
3 months to
17 May 2013
Same period 2012 Same period 2011
Workforce Management Optimisation (WFO)
Rank 830 884 858
Rank change year-on-year
+54 -26
Permanent jobs citing Workforce Management Optimization 28 12 13
As % of all permanent IT jobs located in the UK 0.026% 0.010% 0.011%
As % of the Processes & Methodologies category 0.034% 0.013% 0.014%
Number of salaries quoted 27 12 13
Average salary £45,000 £22,500 £50,000
Average salary % change year-on-year
+100.00% -55.00%
90% offered a salary of more than £22,500 £22,500 £22,500
10% offered a salary of more than £60,000 £22,500 £55,000
UK excluding London average salary £42,500 £22,500 £50,000
% change year-on-year
+88.88% -55.00%
All Processes & Methodologies
UK
Permanent IT job ads with a match in the
Processes & Methodologies category
82363 90112 90953
As % of all permanent IT jobs located in the UK 76.41% 74.51% 73.67%
Number of salaries quoted 67577 76622 76058
Average salary £45,000 £47,500 £47,500
Average salary % change year-on-year
-5.26% -
90% offered a salary of more than £30,000 £30,000 £30,000
10% offered a salary of more than £70,000 £75,000 £75,000
UK excluding London average salary £40,000 £41,000 £40,000
% change year-on-year
-2.43% +2.50%

Workforce Management Optimization
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing Workforce Management Optimization within the UK as a proportion of the total demand within the Processes & Methodologies category.

Workforce Management Optimization Jobs Demand Trend

Workforce Management Optimization
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Workforce Management Optimization within the UK.

Workforce Management Optimization Salary Trend

Workforce Management Optimization
Salary Histogram

This chart provides a salary histogram for IT jobs citing Workforce Management Optimization over the 3 months to 17 May 2013 within the UK.

Workforce Management Optimization Salary Histogram

Workforce Management Optimization
Top 14 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Workforce Management Optimization within the UK over the 3 months to 17 May 2013. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
England +48 17 £47,500 +68.14%
Scotland -5 8 £22,500 -
Glasgow -21 8 £22,500 -
London +37 7 £45,000 +100.00%
City of London - 4 £43,750 -
West Midlands - 3 £55,000 -
South East - 2 £42,500 -
East of England - 1 £35,000 -
Brighton - 1 £42,500 -
Surrey - 1 £42,500 -
Hertfordshire - 1 £35,000 -
East Sussex - 1 £42,500 -
Watford - 1 £35,000 -
Reigate - 1 £42,500 -

Workforce Management Optimization
Top 30 Related IT Skills

For the 6 months to 17 May 2013, IT jobs within the UK citing Workforce Management Optimization also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Workforce Management Optimization.

1 32 (72.73%) Avaya
2 24 (54.55%) Unified Communications
3 21 (47.73%) Verint
4 18 (40.91%) VoIP
5 16 (36.36%) ITIL
6 15 (34.09%) IP Telephony
6 15 (34.09%) Degree
6 15 (34.09%) Incident Management
7 14 (31.82%) Avaya Certification
8 11 (25.00%) Cisco Certification
8 11 (25.00%) CCNA
9 10 (22.73%) WFM
9 10 (22.73%) Telecoms
10 8 (18.18%) Nortel
10 8 (18.18%) Intranet
10 8 (18.18%) Cisco
10 8 (18.18%) C
11 7 (15.91%) C#
11 7 (15.91%) C++
11 7 (15.91%) VB.NET
11 7 (15.91%) .NET
11 7 (15.91%) Windows
11 7 (15.91%) Active Directory
11 7 (15.91%) SaaS
11 7 (15.91%) CCVP
11 7 (15.91%) Mobile App
11 7 (15.91%) Mobile Application Development
11 7 (15.91%) Android
12 6 (13.64%) IVR
13 5 (11.36%) Mitel

Workforce Management Optimization
Top Related IT Skills by Category

For the 6 months to 17 May 2013, IT jobs within the UK citing Workforce Management Optimization also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Workforce Management Optimization. Up to 20 skills are shown per category.

Application Development
1 7 (15.91%) .NET
Application Platforms
1 4 (9.091%) CMS
1 4 (9.091%) Lync
Business Applications
1 2 (4.545%) Capstone
Communications & Networking
1 24 (54.55%) Unified Communications
2 18 (40.91%) VoIP
3 15 (34.09%) IP Telephony
4 8 (18.18%) Intranet
5 5 (11.36%) DEFINITY
5 5 (11.36%) CTI
5 5 (11.36%) PBX
6 4 (9.091%) H.323
Database & Business Intelligence
1 1 (2.273%) OLAP
1 1 (2.273%) OLTP
1 1 (2.273%) RDBMS
General
1 10 (22.73%) Telecoms
2 3 (6.818%) Finance
2 3 (6.818%) Dutch Language
2 3 (6.818%) French Language
2 3 (6.818%) German Language
2 3 (6.818%) Italian Language
2 3 (6.818%) Spanish Language
Job Titles
1 15 (34.09%) Service Desk Engineer
2 13 (29.55%) Avaya Engineer
3 10 (22.73%) Consultant
3 10 (22.73%) Pre Sales Consultant
4 8 (18.18%) IT Support
5 7 (15.91%) Senior Consultant
6 3 (6.818%) Installations Engineer
7 2 (4.545%) Systems Engineer
7 2 (4.545%) Senior Systems Engineer
7 2 (4.545%) Project Manager
7 2 (4.545%) Avaya Specialist
8 1 (2.273%) Analyst
8 1 (2.273%) MI Analyst
Miscellaneous
1 7 (15.91%) SaaS
1 7 (15.91%) Mobile App
2 6 (13.64%) IVR
3 4 (9.091%) Video Conferencing
Operating Systems
1 7 (15.91%) Windows
1 7 (15.91%) Android
Processes & Methodologies
1 16 (36.36%) ITIL
2 15 (34.09%) Incident Management
3 10 (22.73%) WFM
4 7 (15.91%) Mobile Application Development
5 5 (11.36%) Workflow Management
5 5 (11.36%) Workflow
5 5 (11.36%) Project Management
6 3 (6.818%) PRINCE2
6 3 (6.818%) Project Planning
6 3 (6.818%) Problem Management
7 2 (4.545%) Performance Management
7 2 (4.545%) Migration
7 2 (4.545%) Service Delivery
Programming Languages
1 8 (18.18%) C
2 7 (15.91%) C#
2 7 (15.91%) C++
2 7 (15.91%) VB.NET
3 1 (2.273%) SQL
Qualifications
1 15 (34.09%) Degree
2 14 (31.82%) Avaya Certification
3 11 (25.00%) CCNA
3 11 (25.00%) Cisco Certification
4 7 (15.91%) CCVP
5 2 (4.545%) PRINCE2 Certification
5 2 (4.545%) PMP
5 2 (4.545%) PMI Certification
Quality Assurance & Compliance
1 2 (4.545%) SLA
System Software
1 7 (15.91%) Active Directory
Vendors
1 32 (72.73%) Avaya
2 21 (47.73%) Verint
3 8 (18.18%) Cisco
3 8 (18.18%) Nortel
4 5 (11.36%) Mitel
5 4 (9.091%) Microsoft
6 2 (4.545%) Twitter
7 1 (2.273%) Business Objects
Manchester, Lancashire
WFO & voice recording experience - Verint 360... Solid understanding of protocols including but not limited to SIP, H.323, H.248, Q.931, QSIG, TSAPI, TR/87, TLS, RTP,...
FT Select
Salary: From £37,000 to £55,000 per annum + benefits
Posted: 13 May 2013
Cheshire
The solutions include Verint and Avaya Call Recording , Quality Monitoring, Call Back, Speech Analytics and Workforce Management with associated CTI ... -Sound knowledge of Windows Server infrastructure and administration -...
FT Select
Salary: From £25,000 to £35,000 per annum + benefits
Posted: 13 May 2013