The first table below looks at the demand for the 2nd Line Support role in IT jobs advertised for the Wales region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 25 July 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the Wales region.

Location
3 months to
25 Jul 2014
Same period 2013 Same period 2012
Second Line Support
Rank 88 88 74
Rank change year-on-year
0 -14
Permanent jobs requiring a 2nd Line Support 13 6 7
As % of all permanent IT jobs located in Wales 0.97% 0.48% 0.73%
As % of the Job Titles category 1.01% 0.50% 0.76%
Number of salaries quoted 7 6 6
Average salary £22,000 £21,750 £27,500
Average salary % change year-on-year
+1.14% -20.90%
90% offered a salary of more than £20,300 £18,000 £25,000
10% offered a salary of more than £39,000 £23,250 £30,000
UK excluding London average salary £24,500 £25,000 £25,000
% change year-on-year
-2.00% -
Job Titles Category
Wales
Permanent IT job ads with a match in the
Job Titles category
1288 1196 917
As % of all permanent IT jobs located in Wales 96.34% 95.99% 95.82%
Number of salaries quoted 1126 1055 831
Average salary £35,000 £35,000 £34,000
Average salary % change year-on-year
- +2.94%
90% offered a salary of more than £22,500 £25,000 £24,000
10% offered a salary of more than £50,000 £45,000 £52,500
UK excluding London average salary £40,000 £38,500 £38,500
% change year-on-year
+3.89% -
2nd Line Support
UK

2nd Line Support
Jobs Demand Trend in Wales

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the Wales region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in Wales

2nd Line Support
Salary Trend in Wales

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the Wales region.

2nd Line Support Salary Trend in Wales

2nd Line Support
Salary Histogram in Wales

This chart provides a salary histogram for IT jobs citing 2nd Line Support across the Wales region over the 3 months to 25 July 2014.

2nd Line Support Salary Histogram in Wales

2nd Line Support
Job Locations in Wales

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support within the Wales region over the 3 months to 25 July 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
West Wales +13 9 £22,000 +22.22%
South Wales -8 4 £30,750 +39.77% 1
2nd Line Support
UK

2nd Line Support
Top 30 Related IT Skills in Wales

For the 6 months to 25 July 2014, IT jobs across the Wales region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 22 (95.65%) Windows
2 15 (65.22%) Active Directory
3 11 (47.83%) Microsoft
3 11 (47.83%) Microsoft Certification
3 11 (47.83%) MCSE
4 10 (43.48%) ITIL
4 10 (43.48%) Cisco
4 10 (43.48%) VMware
4 10 (43.48%) Hyper-V
5 9 (39.13%) HP
5 9 (39.13%) MCP
5 9 (39.13%) DNS
5 9 (39.13%) SQL Server
6 8 (34.78%) IIS
6 8 (34.78%) .NET
6 8 (34.78%) Commerce Server
6 8 (34.78%) Internet
6 8 (34.78%) .NET Framework
6 8 (34.78%) CMS
6 8 (34.78%) Management Information System
6 8 (34.78%) Load Balancing
7 6 (26.09%) Firewall
7 6 (26.09%) ISO/IEC 27001
7 6 (26.09%) NAS
7 6 (26.09%) Symantec
7 6 (26.09%) SAP Certification
7 6 (26.09%) SAN
7 6 (26.09%) Veritas
7 6 (26.09%) MS Excel
7 6 (26.09%) ISO 9001

2nd Line Support
Top Related IT Skills in Wales by Category

For the 6 months to 25 July 2014, IT jobs across the Wales region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 8 (34.78%) Commerce Server
1 8 (34.78%) CMS
1 8 (34.78%) IIS
2 2 (8.70%) MS Exchange
3 1 (4.35%) Lync
3 1 (4.35%) Exchange Server 2010
3 1 (4.35%) Exchange Server 2013
Applications
1 6 (26.09%) MS Excel
2 3 (13.04%) MS Office
Cloud Services
1 1 (4.35%) Office 365
Communications & Networking
1 9 (39.13%) DNS
2 8 (34.78%) Internet
3 6 (26.09%) Firewall
3 6 (26.09%) NAS
3 6 (26.09%) SAN
4 5 (21.74%) VoIP
5 4 (17.39%) TCP/IP
5 4 (17.39%) IP Telephony
6 1 (4.35%) DHCP
Database & Business Intelligence
1 9 (39.13%) SQL Server
General
1 5 (21.74%) Telecoms
1 5 (21.74%) Finance
1 5 (21.74%) Retail
2 1 (4.35%) Marketing
Libraries, Frameworks & Software Standards
1 8 (34.78%) .NET
1 8 (34.78%) .NET Framework
2 3 (13.04%) Application Packaging
Miscellaneous
1 8 (34.78%) Management Information System
2 5 (21.74%) Mainframe
Operating Systems
1 22 (95.65%) Windows
2 5 (21.74%) Windows Server 2008
2 5 (21.74%) UNIX
3 3 (13.04%) Windows 7
3 3 (13.04%) Windows Server 2012
3 3 (13.04%) Windows Server 2003
Processes & Methodologies
1 10 (43.48%) ITIL
2 8 (34.78%) Load Balancing
3 5 (21.74%) Problem Management
4 4 (17.39%) Project Management
5 2 (8.70%) Asset Management
6 1 (4.35%) Incident Management
6 1 (4.35%) Continuous Improvement
Programming Languages
1 3 (13.04%) SQL
Qualifications
1 11 (47.83%) Microsoft Certification
1 11 (47.83%) MCSE
2 9 (39.13%) MCP
3 6 (26.09%) SAP Certification
4 5 (21.74%) Security Cleared
5 1 (4.35%) CCNA
5 1 (4.35%) Cisco Certification
5 1 (4.35%) ITIL Certification
5 1 (4.35%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 6 (26.09%) ISO 9001
1 6 (26.09%) ISO/IEC 27001
2 1 (4.35%) SLA
System Software
1 15 (65.22%) Active Directory
2 10 (43.48%) Hyper-V
3 1 (4.35%) vSphere
3 1 (4.35%) VMware Infrastructure
Systems Management
1 2 (8.70%) NetBackup
Vendors
1 11 (47.83%) Microsoft
2 10 (43.48%) Cisco
2 10 (43.48%) VMware
3 9 (39.13%) HP
4 6 (26.09%) SAP
4 6 (26.09%) Veritas
4 6 (26.09%) Symantec
5 5 (21.74%) Fujitsu
6 4 (17.39%) Nortel
7 2 (8.70%) Citrix
Cardiff
Deloitte
Salary: Excellent + package
Posted: 23 days ago