The table below looks at the statistics for the 2nd Line Support role in IT jobs advertised for the Wales region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 29 July 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
29 Jul 2015
Same period 2014 Same period 2013
Second Line Support
Rank 99 89 90
Rank change year-on-year
-10 +1
Permanent jobs requiring a 2nd Line Support 6 13 6
As % of all permanent IT jobs located in Wales 0.43% 0.97% 0.48%
As % of the Job Titles category 0.45% 1.01% 0.50%
Number of salaries quoted 5 7 6
Average salary £24,000 £22,000 £21,750
Average salary % change year-on-year
+9.09% +1.14%
90% offered a salary of more than £22,500 £20,300 £18,000
10% offered a salary of more than £30,500 £39,000 £23,250
UK excluding London average salary £25,000 £24,500 £25,000
% change year-on-year
+2.04% -2.00%
2nd Line Support
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Wales region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Wales
Permanent IT job ads with a match in the
Job Titles category
1341 1292 1202
As % of all permanent IT jobs located in Wales 97.17% 96.49% 96.47%
Number of salaries quoted 1100 1130 1061
Average salary £35,000 £35,000 £35,000
90% offered a salary of more than £24,000 £22,500 £25,000
10% offered a salary of more than £52,500 £52,500 £50,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

2nd Line Support
Jobs Demand Trend in Wales

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the Wales region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in Wales

2nd Line Support
Salary Trend in Wales

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the Wales region.

2nd Line Support Salary Trend in Wales

2nd Line Support
Job Locations in Wales

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support within the Wales region over the 3 months to 29 July 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
South Wales +4 5 £25,750 -16.26%
North Wales - 1 £22,500 -
2nd Line Support
UK

2nd Line Support
Top 30 Related IT Skills in Wales

For the 6 months to 29 July 2015, IT jobs across the Wales region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 11 (73.33%) Windows
2 8 (53.33%) Windows Server 2008
3 7 (46.67%) Windows Server 2012
3 7 (46.67%) MS Exchange
3 7 (46.67%) Windows Server 2003
4 6 (40.00%) Firewall
4 6 (40.00%) VMware
4 6 (40.00%) Exchange Server 2013
4 6 (40.00%) Hyper-V
5 5 (33.33%) Exchange Server 2003
5 5 (33.33%) Terminal Services
5 5 (33.33%) Cisco
6 4 (26.67%) Active Directory
6 4 (26.67%) VoIP
6 4 (26.67%) SaaS
7 3 (20.00%) UNIX
7 3 (20.00%) Solaris
7 3 (20.00%) Linux
7 3 (20.00%) Oracle
7 3 (20.00%) Microsoft
7 3 (20.00%) SLA
8 2 (13.33%) Nortel
8 2 (13.33%) LAN
8 2 (13.33%) WAN
8 2 (13.33%) IP Telephony
9 1 (6.67%) Windows Vista
9 1 (6.67%) Application Packaging
9 1 (6.67%) Exchange Server 2007
9 1 (6.67%) Time Management
9 1 (6.67%) Security Cleared

2nd Line Support
Top Related IT Skills in Wales by Category

For the 6 months to 29 July 2015, IT jobs across the Wales region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 7 (46.67%) MS Exchange
2 6 (40.00%) Exchange Server 2013
3 5 (33.33%) Exchange Server 2003
4 1 (6.67%) Exchange Server 2007
4 1 (6.67%) Exchange Server 2010
4 1 (6.67%) Node.js
4 1 (6.67%) IIS
Applications
1 1 (6.67%) MS Office
1 1 (6.67%) MS Excel
Cloud Services
1 4 (26.67%) SaaS
Communications & Networking
1 6 (40.00%) Firewall
2 4 (26.67%) VoIP
3 2 (13.33%) WAN
3 2 (13.33%) LAN
3 2 (13.33%) IP Telephony
4 1 (6.67%) ADSL
4 1 (6.67%) TCP/IP
General
1 1 (6.67%) Military
Libraries, Frameworks & Software Standards
1 1 (6.67%) XML
1 1 (6.67%) XSD
1 1 (6.67%) XSLT
1 1 (6.67%) Application Packaging
1 1 (6.67%) AngularJS
Operating Systems
1 11 (73.33%) Windows
2 8 (53.33%) Windows Server 2008
3 7 (46.67%) Windows Server 2012
3 7 (46.67%) Windows Server 2003
4 3 (20.00%) Solaris
4 3 (20.00%) Linux
4 3 (20.00%) UNIX
5 1 (6.67%) Windows 7
5 1 (6.67%) Windows Vista
Processes & Methodologies
1 1 (6.67%) ITIL
1 1 (6.67%) Project Management
1 1 (6.67%) Change Management
1 1 (6.67%) Contact Management
1 1 (6.67%) Time Management
Programming Languages
1 1 (6.67%) JavaScript
1 1 (6.67%) SQL
Qualifications
1 1 (6.67%) Microsoft Certification
1 1 (6.67%) Security Cleared
Quality Assurance & Compliance
1 3 (20.00%) SLA
System Software
1 6 (40.00%) Hyper-V
2 5 (33.33%) Terminal Services
3 4 (26.67%) Active Directory
4 1 (6.67%) VMware Infrastructure
Vendors
1 6 (40.00%) VMware
2 5 (33.33%) Cisco
3 3 (20.00%) Microsoft
3 3 (20.00%) Oracle
4 2 (13.33%) Nortel