The table below looks at the statistics for the 2nd Line Support role in IT jobs advertised for the Wales region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 7 May 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
7 May 2015
Same period 2014 Same period 2013
Second Line Support
Rank 94 92 90
Rank change year-on-year
-2 -2
Permanent jobs requiring a 2nd Line Support 10 11 9
As % of all permanent IT jobs located in Wales 0.73% 0.88% 0.72%
As % of the Job Titles category 0.77% 0.90% 0.74%
Number of salaries quoted 8 11 9
Average salary £24,000 £30,000 £29,139
Average salary % change year-on-year
-20.00% +2.95%
90% offered a salary of more than £19,050 £21,000 £25,000
10% offered a salary of more than £27,500 £39,000 £40,000
UK excluding London average salary £25,000 £24,000 £24,500
% change year-on-year
+4.16% -2.04%
2nd Line Support
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Wales region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Wales
Permanent IT job ads with a match in the
Job Titles category
1307 1219 1219
As % of all permanent IT jobs located in Wales 95.26% 97.13% 97.68%
Number of salaries quoted 1118 1036 1111
Average salary £36,000 £35,000 £35,000
Average salary % change year-on-year
+2.85% -
90% offered a salary of more than £24,104 £23,500 £25,041
10% offered a salary of more than £52,500 £47,500 £52,500
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

2nd Line Support
Jobs Demand Trend in Wales

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the Wales region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in Wales

2nd Line Support
Salary Trend in Wales

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the Wales region.

2nd Line Support Salary Trend in Wales

2nd Line Support
Job Locations in Wales

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support within the Wales region over the 3 months to 7 May 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
South Wales -1 9 £24,000 -20.00%
2nd Line Support
UK

2nd Line Support
Top 30 Related IT Skills in Wales

For the 6 months to 7 May 2015, IT jobs across the Wales region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 16 (84.21%) Windows
2 12 (63.16%) Cisco
2 12 (63.16%) Active Directory
2 12 (63.16%) VMware
3 11 (57.89%) Windows Server 2008
3 11 (57.89%) Windows Server 2003
3 11 (57.89%) Hyper-V
4 9 (47.37%) ITIL
5 8 (42.11%) Microsoft Certification
5 8 (42.11%) Microsoft
6 7 (36.84%) DNS
6 7 (36.84%) HP
6 7 (36.84%) Internet
6 7 (36.84%) MCP
6 7 (36.84%) .NET
6 7 (36.84%) SQL Server
6 7 (36.84%) IIS
6 7 (36.84%) MCSE
6 7 (36.84%) Commerce Server
6 7 (36.84%) Firewall
6 7 (36.84%) Management Information System
6 7 (36.84%) CMS
6 7 (36.84%) .NET Framework
6 7 (36.84%) Load Balancing
7 5 (26.32%) Service Delivery
7 5 (26.32%) MS Exchange
7 5 (26.32%) Citrix
8 4 (21.05%) TCP/IP
8 4 (21.05%) VoIP
8 4 (21.05%) MS Excel

2nd Line Support
Top Related IT Skills in Wales by Category

For the 6 months to 7 May 2015, IT jobs across the Wales region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 7 (36.84%) IIS
1 7 (36.84%) Commerce Server
1 7 (36.84%) CMS
2 5 (26.32%) MS Exchange
3 4 (21.05%) Exchange Server 2003
3 4 (21.05%) Exchange Server 2013
4 1 (5.26%) Exchange Server 2010
4 1 (5.26%) Exchange Server 2007
Applications
1 4 (21.05%) MS Excel
2 1 (5.26%) MS Office
Cloud Services
1 3 (15.79%) Amazon AWS
2 2 (10.53%) SaaS
Communications & Networking
1 7 (36.84%) DNS
1 7 (36.84%) Internet
1 7 (36.84%) Firewall
2 4 (21.05%) TCP/IP
2 4 (21.05%) VoIP
3 3 (15.79%) NAS
3 3 (15.79%) SAN
4 2 (10.53%) IP Telephony
5 1 (5.26%) LAN
Database & Business Intelligence
1 7 (36.84%) SQL Server
General
1 4 (21.05%) Finance
2 1 (5.26%) Military
Libraries, Frameworks & Software Standards
1 7 (36.84%) .NET
1 7 (36.84%) .NET Framework
2 1 (5.26%) Application Packaging
Miscellaneous
1 7 (36.84%) Management Information System
2 1 (5.26%) Blackberry
Operating Systems
1 16 (84.21%) Windows
2 11 (57.89%) Windows Server 2008
2 11 (57.89%) Windows Server 2003
3 4 (21.05%) Windows Server 2012
4 3 (15.79%) Windows 7
5 2 (10.53%) Solaris
5 2 (10.53%) Linux
5 2 (10.53%) UNIX
6 1 (5.26%) Windows 2000 Server
Processes & Methodologies
1 9 (47.37%) ITIL
2 7 (36.84%) Load Balancing
3 5 (26.32%) Service Delivery
4 3 (15.79%) Agile Software Development
5 1 (5.26%) Change Management
5 1 (5.26%) Contact Management
5 1 (5.26%) Project Management
Programming Languages
1 4 (21.05%) SQL
Qualifications
1 8 (42.11%) Microsoft Certification
2 7 (36.84%) MCP
2 7 (36.84%) MCSE
3 3 (15.79%) SAP Certification
4 1 (5.26%) MCITP
4 1 (5.26%) Security Cleared
Quality Assurance & Compliance
1 3 (15.79%) ISO/IEC 27001
1 3 (15.79%) ISO 9001
1 3 (15.79%) SLA
System Software
1 12 (63.16%) Active Directory
2 11 (57.89%) Hyper-V
3 4 (21.05%) Terminal Services
3 4 (21.05%) VMware Infrastructure
Systems Management
1 4 (21.05%) NetBackup
Vendors
1 12 (63.16%) Cisco
1 12 (63.16%) VMware
2 8 (42.11%) Microsoft
3 7 (36.84%) HP
4 5 (26.32%) Citrix
5 3 (15.79%) SAP
5 3 (15.79%) Symantec
5 3 (15.79%) Veritas
6 2 (10.53%) Nortel
6 2 (10.53%) Oracle
Wrexham, Clwyd
Circle Recruitment
Salary: £20000 - £25000 per annum + Benefits
Posted: 18 minutes ago