The table below looks at the statistics for the 2nd Line Support role in IT jobs advertised for the Wales region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 22 December 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
22 Dec 2014
Same period 2013 Same period 2012
Second Line Support
Rank 93 96 85
Rank change year-on-year
+3 -11
Permanent jobs requiring a 2nd Line Support 9 5 7
As % of all permanent IT jobs located in Wales 0.69% 0.39% 0.65%
As % of the Job Titles category 0.72% 0.41% 0.67%
Number of salaries quoted 7 5 7
Average salary £25,000 £28,500 £22,500
Average salary % change year-on-year
-12.28% +26.66%
90% offered a salary of more than £21,300 £23,400 £20,300
10% offered a salary of more than £38,400 £30,000 £25,300
UK excluding London average salary £25,000 £25,000 £24,500
% change year-on-year
- +2.04%
2nd Line Support
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Wales region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Wales
Permanent IT job ads with a match in the
Job Titles category
1255 1220 1046
As % of all permanent IT jobs located in Wales 96.91% 94.79% 97.76%
Number of salaries quoted 1076 1091 965
Average salary £35,000 £35,000 £35,000
90% offered a salary of more than £23,150 £23,200 £23,000
10% offered a salary of more than £47,500 £45,000 £50,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

2nd Line Support
Jobs Demand Trend in Wales

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the Wales region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in Wales

2nd Line Support
Salary Trend in Wales

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the Wales region.

2nd Line Support Salary Trend in Wales

2nd Line Support
Salary Histogram in Wales

This chart provides a salary histogram for IT jobs citing 2nd Line Support across the Wales region over the 3 months to 22 December 2014.

2nd Line Support Salary Histogram in Wales

2nd Line Support
Job Locations in Wales

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support within the Wales region over the 3 months to 22 December 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
South Wales +5 9 £25,000 -12.28% 3
2nd Line Support
UK

2nd Line Support
Top 30 Related IT Skills in Wales

For the 6 months to 22 December 2014, IT jobs across the Wales region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 31 (93.94%) Windows
2 18 (54.55%) Active Directory
3 12 (36.36%) Finance
4 11 (33.33%) Cisco
4 11 (33.33%) Microsoft
4 11 (33.33%) Windows XP
5 8 (24.24%) Windows 7
5 8 (24.24%) IP Telephony
5 8 (24.24%) ITIL
5 8 (24.24%) VoIP
5 8 (24.24%) Nortel
6 6 (18.18%) DNS
6 6 (18.18%) MS Excel
6 6 (18.18%) Microsoft Certification
6 6 (18.18%) Windows Server 2003
6 6 (18.18%) Windows Server 2008
7 5 (15.15%) Security Cleared
7 5 (15.15%) Retail
7 5 (15.15%) Application Packaging
7 5 (15.15%) Fujitsu
7 5 (15.15%) Problem Management
7 5 (15.15%) UNIX
7 5 (15.15%) Mainframe
7 5 (15.15%) Firewall
7 5 (15.15%) Telecoms
7 5 (15.15%) VMware
7 5 (15.15%) Advertising
7 5 (15.15%) SQL
7 5 (15.15%) SQL Server
7 5 (15.15%) IIS

2nd Line Support
Top Related IT Skills in Wales by Category

For the 6 months to 22 December 2014, IT jobs across the Wales region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 5 (15.15%) IIS
2 4 (12.12%) MS Exchange
2 4 (12.12%) Commerce Server
2 4 (12.12%) CMS
3 2 (6.06%) Exchange Server 2007
4 1 (3.03%) Exchange Server 2010
4 1 (3.03%) Exchange Server 2013
4 1 (3.03%) IBM Notes
4 1 (3.03%) SharePoint
4 1 (3.03%) Exchange Server 2003
Applications
1 6 (18.18%) MS Excel
2 4 (12.12%) MS Office
Business Applications
1 2 (6.06%) Line 500
Cloud Services
1 1 (3.03%) Office 365
Communications & Networking
1 8 (24.24%) VoIP
1 8 (24.24%) IP Telephony
2 6 (18.18%) DNS
3 5 (15.15%) Firewall
4 4 (12.12%) Internet
4 4 (12.12%) TCP/IP
5 2 (6.06%) SAN
5 2 (6.06%) DHCP
5 2 (6.06%) NAS
6 1 (3.03%) PPTP
6 1 (3.03%) Intrusion Detection
6 1 (3.03%) LDAP
6 1 (3.03%) LAN
6 1 (3.03%) VPN
Database & Business Intelligence
1 5 (15.15%) SQL Server
General
1 12 (36.36%) Finance
2 5 (15.15%) Telecoms
2 5 (15.15%) Advertising
2 5 (15.15%) Retail
3 2 (6.06%) Back Office
3 2 (6.06%) Manufacturing
Libraries, Frameworks & Software Standards
1 5 (15.15%) Application Packaging
2 4 (12.12%) .NET
2 4 (12.12%) .NET Framework
Miscellaneous
1 5 (15.15%) Mainframe
2 4 (12.12%) Management Information System
3 1 (3.03%) Statistics
3 1 (3.03%) iPhone
3 1 (3.03%) iPad
3 1 (3.03%) Blackberry
Operating Systems
1 31 (93.94%) Windows
2 11 (33.33%) Windows XP
3 8 (24.24%) Windows 7
4 6 (18.18%) Windows Server 2003
4 6 (18.18%) Windows Server 2008
5 5 (15.15%) UNIX
6 2 (6.06%) Windows Server 2012
6 2 (6.06%) Linux
7 1 (3.03%) Apple iOS
7 1 (3.03%) Windows 8
7 1 (3.03%) Windows 2000 Server
Processes & Methodologies
1 8 (24.24%) ITIL
2 5 (15.15%) Problem Management
3 4 (12.12%) Load Balancing
4 3 (9.09%) Project Management
4 3 (9.09%) Service Delivery
5 2 (6.06%) Agile Software Development
5 2 (6.06%) Asset Management
5 2 (6.06%) Software Asset Management
6 1 (3.03%) Time Management
Programming Languages
1 5 (15.15%) SQL
Qualifications
1 6 (18.18%) Microsoft Certification
2 5 (15.15%) Security Cleared
3 4 (12.12%) MCP
3 4 (12.12%) MCSE
4 3 (9.09%) Cisco Certification
5 2 (6.06%) Degree
5 2 (6.06%) SAP Certification
6 1 (3.03%) A+ Certification
6 1 (3.03%) Network+ Certification
6 1 (3.03%) MCITP
6 1 (3.03%) CCNA
Quality Assurance & Compliance
1 2 (6.06%) ISO 9001
1 2 (6.06%) SLA
1 2 (6.06%) ISO/IEC 27001
System Software
1 18 (54.55%) Active Directory
2 4 (12.12%) Hyper-V
3 3 (9.09%) VMware Infrastructure
4 1 (3.03%) XenServer
Systems Management
1 2 (6.06%) NetBackup
Vendors
1 11 (33.33%) Cisco
1 11 (33.33%) Microsoft
2 8 (24.24%) Nortel
3 5 (15.15%) VMware
3 5 (15.15%) Fujitsu
4 4 (12.12%) Citrix
4 4 (12.12%) HP
5 3 (9.09%) Symantec
6 2 (6.06%) SAP
6 2 (6.06%) Sage
6 2 (6.06%) Veritas
7 1 (3.03%) Lotus
7 1 (3.03%) Apple
Caerphilly
CPS Group
Posted: 13 days ago