The statistics below represent IT jobs advertised across the Wales region that had 2nd Line Support featuring in the job title. Included is a guide to the salaries offered over the 3 months to 5 December 2016 with a comparison to same period over 2 years.

3 months to
5 Dec 2016
Same period 2015 Same period 2014
Second Line Support
Rank 96 90 85
Rank change year-on-year
-6 -5
Permanent jobs requiring a 2nd Line Support 12 12 15
As % of all permanent IT jobs located in Wales 0.94% 0.94% 1.16%
As % of the Job Titles category 0.97% 0.96% 1.18%
Number of salaries quoted 11 11 13
Median salary £21,500 £20,500 £22,500
Median salary % change year-on-year
+4.87% -8.88%
90% offered a salary of more than £17,500 £19,500 £19,700
10% offered a salary of more than £30,000 £27,500 £25,000
UK excluding London median salary £25,000 £25,000 £25,000
2nd Line Support
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Wales region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Wales
Permanent IT job ads with a match in the
Job Titles category
1240 1246 1275
As % of all permanent IT jobs located in Wales 96.95% 97.88% 98.46%
Number of salaries quoted 1088 1068 1063
Median salary £37,500 £36,000 £35,000
Median salary % change year-on-year
+4.16% +2.85%
90% offered a salary of more than £23,500 £21,500 £23,000
10% offered a salary of more than £53,000 £50,000 £50,000
UK excluding London median salary £42,500 £41,000 £40,000
% change year-on-year
+3.65% +2.50%

2nd Line Support
Jobs Demand Trend in Wales

The demand trend of job ads across the Wales region that featured 2nd Line Support in the job title.

2nd Line Support Jobs Demand Trend in Wales

2nd Line Support
Salary Trend in Wales

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the Wales region.

2nd Line Support Salary Trend in Wales

2nd Line Support
Salary Histogram in Wales

This chart provides a salary histogram for IT jobs citing 2nd Line Support across the Wales region over the 3 months to 5 December 2016.

2nd Line Support Salary Histogram in Wales

2nd Line Support
Job Locations in Wales

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the Wales region over the 3 months to 5 December 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
South Wales 0 12 £21,500 +4.87%
2nd Line Support
UK

2nd Line Support Skill Set
Top 30 Related IT Skills in Wales

For the 6 months to 5 December 2016, 2nd Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Wales region featuring 2nd Line Support in the job title.

1 17 (80.95%) Windows
2 9 (42.86%) Windows Server
2 9 (42.86%) Active Directory
3 8 (38.10%) Windows 7
4 6 (28.57%) VMware
4 6 (28.57%) Microsoft
4 6 (28.57%) MS Office
5 5 (23.81%) SLA
5 5 (23.81%) Windows Server 2008
6 4 (19.05%) Windows Server 2012
6 4 (19.05%) Degree
6 4 (19.05%) Incident Management
6 4 (19.05%) Advertising
6 4 (19.05%) Avaya
6 4 (19.05%) LAN
6 4 (19.05%) WAN
7 3 (14.29%) Cisco
7 3 (14.29%) Citrix
7 3 (14.29%) SQL Server
7 3 (14.29%) MS Excel
7 3 (14.29%) Asset Management
7 3 (14.29%) Application Packaging
7 3 (14.29%) Logistics
7 3 (14.29%) Visualfiles
7 3 (14.29%) Exchange Server 2013
8 2 (9.52%) Remote Desktop
8 2 (9.52%) iManage
8 2 (9.52%) Resource Management
8 2 (9.52%) VLAN
8 2 (9.52%) Kaspersky

2nd Line Support Skill Set
Top Related IT Skills in Wales by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (14.29%) Exchange Server 2013
2 1 (4.76%) Apache
2 1 (4.76%) Exchange Server 2010
2 1 (4.76%) JBoss
2 1 (4.76%) MS Exchange
2 1 (4.76%) Tomcat
2 1 (4.76%) WebSphere
Applications
1 6 (28.57%) MS Office
2 3 (14.29%) MS Excel
Business Applications
1 3 (14.29%) Visualfiles
Communications & Networking
1 4 (19.05%) LAN
1 4 (19.05%) WAN
2 2 (9.52%) Firewall
2 2 (9.52%) Remote Desktop
2 2 (9.52%) VLAN
2 2 (9.52%) VoIP
3 1 (4.76%) DHCP
3 1 (4.76%) DNS
3 1 (4.76%) Ethernet
3 1 (4.76%) Internet
3 1 (4.76%) MPLS
3 1 (4.76%) Wi-Fi
Database & Business Intelligence
1 3 (14.29%) SQL Server
2 2 (9.52%) Crystal Reports
General
1 4 (19.05%) Advertising
2 2 (9.52%) Legal
2 2 (9.52%) Manufacturing
3 1 (4.76%) Finance
3 1 (4.76%) Law
3 1 (4.76%) Retail
Libraries, Frameworks & Software Standards
1 1 (4.76%) .NET
1 1 (4.76%) Apache Flex
Miscellaneous
1 2 (9.52%) Blackberry
2 1 (4.76%) AS400
2 1 (4.76%) Computer Science
Operating Systems
1 17 (80.95%) Windows
2 9 (42.86%) Windows Server
3 8 (38.10%) Windows 7
4 5 (23.81%) Windows Server 2008
5 4 (19.05%) Windows Server 2012
6 2 (9.52%) Android
7 1 (4.76%) Linux
7 1 (4.76%) Red Hat Enterprise Linux
7 1 (4.76%) Unix
Processes & Methodologies
1 4 (19.05%) Incident Management
2 3 (14.29%) Application Packaging
2 3 (14.29%) Asset Management
2 3 (14.29%) Logistics
3 2 (9.52%) ERP
3 2 (9.52%) ITIL
3 2 (9.52%) Resource Management
4 1 (4.76%) Case Management
4 1 (4.76%) Document Management
4 1 (4.76%) Performance Engineering
4 1 (4.76%) Problem Management
4 1 (4.76%) Risk Management
4 1 (4.76%) Service Management
4 1 (4.76%) Time Management
Programming Languages
1 1 (4.76%) C
1 1 (4.76%) PowerShell
1 1 (4.76%) SQL
1 1 (4.76%) VB
1 1 (4.76%) VB.NET
Qualifications
1 4 (19.05%) Degree
2 2 (9.52%) MCP
3 1 (4.76%) CCNA
3 1 (4.76%) Cisco Certification
3 1 (4.76%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 5 (23.81%) SLA
System Software
1 9 (42.86%) Active Directory
2 1 (4.76%) VMware Infrastructure
2 1 (4.76%) XenApp
2 1 (4.76%) XenDesktop
2 1 (4.76%) XenServer
Systems Management
1 2 (9.52%) SCCM
2 1 (4.76%) WhatsUp Gold
Vendors
1 6 (28.57%) Microsoft
1 6 (28.57%) VMware
2 4 (19.05%) Avaya
3 3 (14.29%) Cisco
3 3 (14.29%) Citrix
4 2 (9.52%) Dell
4 2 (9.52%) iManage
4 2 (9.52%) Kaspersky
5 1 (4.76%) AppDynamics
5 1 (4.76%) Blue Coat
5 1 (4.76%) F5
5 1 (4.76%) HP
5 1 (4.76%) IBM
5 1 (4.76%) Intel
5 1 (4.76%) Palo Alto
5 1 (4.76%) Red Hat