The table below looks at the statistics for the 2nd Line Support role in IT jobs advertised for the Wales region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 23 September 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
23 Sep 2014
Same period 2013 Same period 2012
Second Line Support
Rank 72 94 90
Rank change year-on-year
+22 -4
Permanent jobs requiring a 2nd Line Support 24 9 4
As % of all permanent IT jobs located in Wales 1.88% 0.67% 0.37%
As % of the Job Titles category 1.93% 0.69% 0.38%
Number of salaries quoted 17 9 4
Average salary £22,500 £21,500 £25,000
Average salary % change year-on-year
+4.65% -14.00%
UK excluding London average salary £24,500 £24,000 £24,000
% change year-on-year
+2.08% -
2nd Line Support
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Wales region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Wales
Permanent IT job ads with a match in the
Job Titles category
1241 1303 1041
As % of all permanent IT jobs located in Wales 96.95% 96.52% 96.66%
Number of salaries quoted 1044 1162 940
Average salary £35,000 £35,000 £35,500
Average salary % change year-on-year
- -1.40%
90% offered a salary of more than £22,500 £25,000 £24,500
10% offered a salary of more than £50,000 £47,500 £50,000
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

2nd Line Support
Jobs Demand Trend in Wales

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the Wales region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in Wales

2nd Line Support
Salary Trend in Wales

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the Wales region.

2nd Line Support Salary Trend in Wales

2nd Line Support
Job Locations in Wales

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support within the Wales region over the 3 months to 23 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
West Wales +17 12 £20,500 +13.88% 1
South Wales +10 9 £25,000 +13.63% 2
Mid Wales - 2 £23,000 -
North Wales 0 1 £22,500 +4.65%
2nd Line Support
UK

2nd Line Support
Top 30 Related IT Skills in Wales

For the 6 months to 23 September 2014, IT jobs across the Wales region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 31 (93.94%) Windows
2 18 (54.55%) Active Directory
3 12 (36.36%) Microsoft
4 10 (30.30%) Cisco
5 9 (27.27%) Finance
6 8 (24.24%) IP Telephony
6 8 (24.24%) Nortel
6 8 (24.24%) Windows XP
6 8 (24.24%) VoIP
6 8 (24.24%) ITIL
7 7 (21.21%) Firewall
8 6 (18.18%) Mainframe
8 6 (18.18%) VMware
8 6 (18.18%) Telecoms
8 6 (18.18%) UNIX
8 6 (18.18%) IIS
8 6 (18.18%) MCSE
8 6 (18.18%) MS Excel
8 6 (18.18%) Microsoft Certification
8 6 (18.18%) DNS
8 6 (18.18%) Hyper-V
8 6 (18.18%) Problem Management
8 6 (18.18%) Security Cleared
8 6 (18.18%) Retail
8 6 (18.18%) Fujitsu
8 6 (18.18%) Windows 7
9 5 (15.15%) Windows Server 2008
9 5 (15.15%) Load Balancing
9 5 (15.15%) Application Packaging
9 5 (15.15%) .NET Framework

2nd Line Support
Top Related IT Skills in Wales by Category

For the 6 months to 23 September 2014, IT jobs across the Wales region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 6 (18.18%) IIS
2 5 (15.15%) Commerce Server
2 5 (15.15%) CMS
3 4 (12.12%) MS Exchange
4 2 (6.06%) Exchange Server 2013
5 1 (3.03%) Exchange Server 2003
5 1 (3.03%) Exchange Server 2007
5 1 (3.03%) Lync
5 1 (3.03%) Exchange Server 2010
Applications
1 6 (18.18%) MS Excel
2 5 (15.15%) MS Office
Business Applications
1 2 (6.06%) Line 500
Cloud Services
1 1 (3.03%) Office 365
Communications & Networking
1 8 (24.24%) VoIP
1 8 (24.24%) IP Telephony
2 7 (21.21%) Firewall
3 6 (18.18%) DNS
4 5 (15.15%) Internet
5 4 (12.12%) SAN
5 4 (12.12%) NAS
6 2 (6.06%) TCP/IP
7 1 (3.03%) Intrusion Detection
7 1 (3.03%) DHCP
Database & Business Intelligence
1 5 (15.15%) SQL Server
General
1 9 (27.27%) Finance
2 6 (18.18%) Telecoms
2 6 (18.18%) Retail
3 3 (9.09%) Advertising
4 2 (6.06%) Back Office
4 2 (6.06%) Manufacturing
5 1 (3.03%) Marketing
Libraries, Frameworks & Software Standards
1 5 (15.15%) .NET
1 5 (15.15%) .NET Framework
1 5 (15.15%) Application Packaging
Miscellaneous
1 6 (18.18%) Mainframe
2 5 (15.15%) Management Information System
3 1 (3.03%) Statistics
3 1 (3.03%) iPhone
3 1 (3.03%) iPad
Operating Systems
1 31 (93.94%) Windows
2 8 (24.24%) Windows XP
3 6 (18.18%) UNIX
3 6 (18.18%) Windows 7
4 5 (15.15%) Windows Server 2008
5 4 (12.12%) Windows Server 2003
6 3 (9.09%) Windows Server 2012
7 2 (6.06%) Linux
8 1 (3.03%) Apple iOS
8 1 (3.03%) Windows 8
Processes & Methodologies
1 8 (24.24%) ITIL
2 6 (18.18%) Problem Management
3 5 (15.15%) Load Balancing
4 4 (12.12%) Agile Software Development
5 3 (9.09%) Project Management
6 2 (6.06%) Asset Management
6 2 (6.06%) Software Asset Management
7 1 (3.03%) Time Management
Programming Languages
1 4 (12.12%) SQL
Qualifications
1 6 (18.18%) MCSE
1 6 (18.18%) Microsoft Certification
1 6 (18.18%) Security Cleared
2 5 (15.15%) MCP
3 4 (12.12%) SAP Certification
4 3 (9.09%) Cisco Certification
5 2 (6.06%) Degree
6 1 (3.03%) ITIL Certification
6 1 (3.03%) CCNA
Quality Assurance & Compliance
1 4 (12.12%) ISO 9001
1 4 (12.12%) ISO/IEC 27001
2 2 (6.06%) SLA
System Software
1 18 (54.55%) Active Directory
2 6 (18.18%) Hyper-V
3 1 (3.03%) XenServer
3 1 (3.03%) vSphere
3 1 (3.03%) VMware Infrastructure
Systems Management
1 1 (3.03%) NetBackup
Vendors
1 12 (36.36%) Microsoft
2 10 (30.30%) Cisco
3 8 (24.24%) Nortel
4 6 (18.18%) VMware
4 6 (18.18%) Fujitsu
5 5 (15.15%) HP
6 4 (12.12%) SAP
6 4 (12.12%) Veritas
6 4 (12.12%) Symantec
7 2 (6.06%) Sage
7 2 (6.06%) Citrix
8 1 (3.03%) Apple
Newport, Gwent
Randstad Technologies
Salary: £25000.00 per annum
Posted: 7 hours ago
Cardiff, South Glamorgan
HAYS INFORMATION TECHNOLOGY
Salary: £18000.00 - £21000.00 per annum + Excellent Benefits
Posted: 6 days ago
Swansea
Computer Futures
Salary: £28000 - £30000 per annum + competitive
Posted: 26 days ago