The table below looks at the statistics for the 2nd Line Support role in IT jobs advertised for the Wales region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 10 February 2016 with a comparison to the same period in the previous 2 years.

Location
3 months to
10 Feb 2016
Same period 2015 Same period 2014
Second Line Support
Rank 97 101 87
Rank change year-on-year
+4 -14
Permanent jobs requiring a 2nd Line Support 9 10 6
As % of all permanent IT jobs located in Wales 0.68% 0.73% 0.56%
As % of the Job Titles category 0.69% 0.74% 0.58%
Number of salaries quoted 8 6 6
Average salary £22,000 £29,700 £28,000
Average salary % change year-on-year
-25.92% +6.07%
90% offered a salary of more than £20,450 £20,250 £23,000
10% offered a salary of more than £22,650 £38,400 £29,000
UK excluding London average salary £25,500 £25,000 £24,125
% change year-on-year
+2.00% +3.62%
2nd Line Support
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Wales region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Wales
Permanent IT job ads with a match in the
Job Titles category
1298 1348 1032
As % of all permanent IT jobs located in Wales 98.11% 98.39% 96.99%
Number of salaries quoted 1116 1155 880
Average salary £35,000 £35,000 £36,000
Average salary % change year-on-year
- -2.77%
90% offered a salary of more than £22,500 £25,000 £24,000
10% offered a salary of more than £51,000 £52,200 £50,000
UK excluding London average salary £42,000 £40,000 £40,000
% change year-on-year
+5.00% -

2nd Line Support
Jobs Demand Trend in Wales

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the Wales region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in Wales

2nd Line Support
Salary Trend in Wales

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the Wales region.

2nd Line Support Salary Trend in Wales

2nd Line Support
Job Locations in Wales

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support within the Wales region over the 3 months to 10 February 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
South Wales +6 9 £22,000 -25.92%
2nd Line Support
UK

2nd Line Support
Top 30 Related IT Skills in Wales

For the 6 months to 10 February 2016, IT jobs across the Wales region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 16 (69.57%) Windows
2 12 (52.17%) Active Directory
3 9 (39.13%) Windows Server
4 7 (30.43%) DNS
4 7 (30.43%) Firewall
5 6 (26.09%) VMware
5 6 (26.09%) Microsoft
5 6 (26.09%) Linux
5 6 (26.09%) SaaS
6 5 (21.74%) SQL
6 5 (21.74%) DHCP
6 5 (21.74%) TCP/IP
7 4 (17.39%) Unix
7 4 (17.39%) Oracle
7 4 (17.39%) MS Office
8 3 (13.04%) Node.js
8 3 (13.04%) Windows 7
8 3 (13.04%) AngularJS
8 3 (13.04%) Degree
8 3 (13.04%) XML
8 3 (13.04%) Solaris
8 3 (13.04%) JavaScript
9 2 (8.70%) MCP
9 2 (8.70%) MS Excel
9 2 (8.70%) XSD
9 2 (8.70%) XSLT
9 2 (8.70%) IIS
9 2 (8.70%) ERP
9 2 (8.70%) MS Exchange
9 2 (8.70%) VoIP

2nd Line Support
Top Related IT Skills in Wales by Category

For the 6 months to 10 February 2016, IT jobs across the Wales region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 3 (13.04%) Node.js
2 2 (8.70%) IIS
2 2 (8.70%) MS Exchange
3 1 (4.35%) SharePoint
Applications
1 4 (17.39%) MS Office
2 2 (8.70%) MS Excel
Business Applications
1 1 (4.35%) Oracle ERP
1 1 (4.35%) Remedy ITSM
Cloud Services
1 6 (26.09%) SaaS
2 2 (8.70%) Office 365
3 1 (4.35%) Cloud Computing
Communications & Networking
1 7 (30.43%) DNS
1 7 (30.43%) Firewall
2 5 (21.74%) DHCP
2 5 (21.74%) TCP/IP
3 2 (8.70%) Internet
3 2 (8.70%) NAS
3 2 (8.70%) VoIP
Database & Business Intelligence
1 1 (4.35%) MS Access
Libraries, Frameworks & Software Standards
1 3 (13.04%) AngularJS
1 3 (13.04%) XML
2 2 (8.70%) XSD
2 2 (8.70%) XSLT
Miscellaneous
1 2 (8.70%) Blackberry
Operating Systems
1 16 (69.57%) Windows
2 9 (39.13%) Windows Server
3 6 (26.09%) Linux
4 4 (17.39%) Unix
5 3 (13.04%) Solaris
5 3 (13.04%) Windows 7
6 2 (8.70%) Android
6 2 (8.70%) Mac OS X
6 2 (8.70%) Windows Server 2008
6 2 (8.70%) Windows Server 2012
Processes & Methodologies
1 2 (8.70%) ERP
2 1 (4.35%) Application Packaging
2 1 (4.35%) ITIL
2 1 (4.35%) ITSM
2 1 (4.35%) Service Delivery
2 1 (4.35%) Service Management
Programming Languages
1 5 (21.74%) SQL
2 3 (13.04%) JavaScript
Qualifications
1 3 (13.04%) Degree
2 2 (8.70%) MCP
3 1 (4.35%) SC Cleared
3 1 (4.35%) Security Cleared
Quality Assurance & Compliance
1 1 (4.35%) SLA
System Software
1 12 (52.17%) Active Directory
2 1 (4.35%) VMware Infrastructure
Vendors
1 6 (26.09%) Microsoft
1 6 (26.09%) VMware
2 4 (17.39%) Oracle
3 2 (8.70%) Kaspersky
3 2 (8.70%) Sage
4 1 (4.35%) Apple
4 1 (4.35%) Citrix
4 1 (4.35%) Remedy
4 1 (4.35%) SAP
Wales
Senitor Associates
Salary: £25000 per annum
Posted: 6 days ago