The table below looks at the statistics for Contact Management skills in IT jobs advertised for the Wales region. Included is a guide to the average salaries offered in IT jobs that have cited Contact Management over the 3 months to 31 July 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
31 Jul 2015
Same period 2014 Same period 2013
Contact Management
Rank - - 92
Permanent jobs citing Contact Management 0 0 2
As % of all permanent IT jobs located in Wales - - 0.16%
As % of the Processes & Methodologies category - - 0.21%
Number of salaries quoted 0 0 0
Average salary - - -
UK excluding London average salary £40,000 £150,000 £41,250
% change year-on-year
-73.33% +263.63%
Contact Management
UK

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the Wales region.

Processes & Methodologies Category
Wales
Permanent IT job ads with a match in the
Processes & Methodologies category
1127 1047 954
As % of all permanent IT jobs located in Wales 81.37% 77.84% 75.53%
Number of salaries quoted 925 914 846
Average salary £37,500 £36,500 £35,000
Average salary % change year-on-year
+2.73% +4.28%
90% offered a salary of more than £27,500 £27,500 £27,500
10% offered a salary of more than £55,000 £50,000 £55,000
UK excluding London average salary £45,000 £42,500 £40,995
% change year-on-year
+5.88% +3.67%

Contact Management
Jobs Demand Trend in Wales

This chart provides a 3-month moving total of permanent IT jobs citing Contact Management across the Wales region as a proportion of the total demand within the Processes & Methodologies category.

Contact Management Jobs Demand Trend in Wales

Contact Management
Salary Trend in Wales

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Contact Management across the Wales region.

Contact Management Salary Trend in Wales

Contact Management
Top 3 Related IT Skills in Wales

For the 6 months to 31 July 2015, IT jobs across the Wales region citing Contact Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Contact Management.

1 1 (100.00%) SLA
1 1 (100.00%) Military
1 1 (100.00%) Security Cleared

Contact Management
Top Related IT Skills in Wales by Category

For the 6 months to 31 July 2015, IT jobs across the Wales region citing Contact Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Contact Management. Up to 20 skills are shown per category.

General
1 1 (100.00%) Military
Job Titles
1 1 (100.00%) Support Engineer
1 1 (100.00%) 2nd Line Support
1 1 (100.00%) 2nd Line Support Engineer
Qualifications
1 1 (100.00%) Security Cleared
Quality Assurance & Compliance
1 1 (100.00%) SLA