The statistics below represent IT jobs advertised across the Wales region that had Technical Support featuring in the job title. Included is a guide to the salaries offered over the 3 months to 28 August 2016 with a comparison to same period over 2 years.

3 months to
28 Aug 2016
Same period 2015 Same period 2014
Technical Support
Rank 96 83 92
Rank change year-on-year
-13 +9
Permanent jobs requiring a Technical Support 10 26 9
As % of all permanent IT jobs located in Wales 0.74% 1.85% 0.69%
As % of the Job Titles category 0.77% 1.88% 0.70%
Number of salaries quoted 4 24 8
Median salary £26,250 £27,500 £22,500
Median salary % change year-on-year
-4.54% +22.22%
90% offered a salary of more than £21,450 £20,750 £18,500
10% offered a salary of more than £26,500 £32,500 £33,000
UK excluding London median salary £30,000 £28,000 £30,000
% change year-on-year
+7.14% -6.66%
Technical Support
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Wales region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Wales
Permanent IT job ads with a match in the
Job Titles category
1294 1383 1281
As % of all permanent IT jobs located in Wales 96.28% 98.22% 97.71%
Number of salaries quoted 1107 1156 1117
Median salary £37,000 £35,000 £35,000
Median salary % change year-on-year
+5.71% -
90% offered a salary of more than £23,160 £23,500 £22,500
10% offered a salary of more than £50,000 £47,500 £50,000
UK excluding London median salary £41,500 £40,000 £40,000
% change year-on-year
+3.75% -

Technical Support
Jobs Demand Trend in Wales

The demand trend of job ads across the Wales region that featured Technical Support in the job title.

Technical Support Jobs Demand Trend in Wales

Technical Support
Salary Trend in Wales

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support across the Wales region.

Technical Support Salary Trend in Wales

Technical Support
Job Locations in Wales

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Technical Support within the Wales region over the 3 months to 28 August 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
South Wales -9 10 £26,250 -4.54%
Technical Support
UK

Technical Support Skill Set
Top 30 Related IT Skills in Wales

For the 6 months to 28 August 2016, Technical Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Wales region featuring Technical Support in the job title.

1 23 (58.97%) Microsoft
2 21 (53.85%) MS Excel
2 21 (53.85%) Cisco
2 21 (53.85%) VMware
3 20 (51.28%) Citrix
3 20 (51.28%) Cisco Certification
3 20 (51.28%) CCNA
4 18 (46.15%) ITIL
5 17 (43.59%) Incident Management
6 16 (41.03%) SLA
7 15 (38.46%) Internet
7 15 (38.46%) Firewall
7 15 (38.46%) ITIL Foundation Certificate
8 13 (33.33%) HP Data Protector
8 13 (33.33%) Tivoli
8 13 (33.33%) Tivoli Storage Manager
8 13 (33.33%) HP
8 13 (33.33%) AIX
8 13 (33.33%) Linux
9 10 (25.64%) Windows
10 8 (20.51%) Logistics
11 7 (17.95%) Billing
12 6 (15.38%) Analytical Skills
12 6 (15.38%) Windows Server
13 5 (12.82%) TCP/IP
14 4 (10.26%) Service Management
14 4 (10.26%) SAN
14 4 (10.26%) Server Virtualisation
15 3 (7.69%) Windows 7
15 3 (7.69%) Resource Management

Technical Support Skill Set
Top Related IT Skills in Wales by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (5.13%) MS Exchange
2 1 (2.56%) Exchange Server 2003
2 1 (2.56%) Exchange Server 2007
2 1 (2.56%) Exchange Server 2010
2 1 (2.56%) Exchange Server 2013
2 1 (2.56%) SharePoint
Applications
1 21 (53.85%) MS Excel
2 1 (2.56%) MS PowerPoint
2 1 (2.56%) MS Visio
Business Applications
1 1 (2.56%) Sage 200
Cloud Services
1 2 (5.13%) SaaS
2 1 (2.56%) Office 365
Communications & Networking
1 15 (38.46%) Firewall
1 15 (38.46%) Internet
2 5 (12.82%) TCP/IP
3 4 (10.26%) SAN
4 3 (7.69%) VoIP
5 1 (2.56%) VLAN
5 1 (2.56%) VPN
General
1 7 (17.95%) Billing
2 3 (7.69%) Manufacturing
3 2 (5.13%) Back Office
3 2 (5.13%) Telecoms
4 1 (2.56%) Advertising
4 1 (2.56%) Electronics
4 1 (2.56%) Finance
4 1 (2.56%) Marketing
4 1 (2.56%) Military
4 1 (2.56%) Retail
Miscellaneous
1 6 (15.38%) Analytical Skills
2 1 (2.56%) Computer Science
2 1 (2.56%) Management Information System
2 1 (2.56%) PDA
Operating Systems
1 13 (33.33%) AIX
1 13 (33.33%) Linux
2 10 (25.64%) Windows
3 6 (15.38%) Windows Server
4 3 (7.69%) Windows 7
5 2 (5.13%) Windows Server 2008
6 1 (2.56%) Windows 10
6 1 (2.56%) Windows 8
6 1 (2.56%) Windows Server 2003
6 1 (2.56%) Windows Server 2012
Processes & Methodologies
1 18 (46.15%) ITIL
2 17 (43.59%) Incident Management
3 8 (20.51%) Logistics
4 4 (10.26%) Server Virtualisation
4 4 (10.26%) Service Management
5 3 (7.69%) ERP
5 3 (7.69%) Resource Management
6 2 (5.13%) Project Management
7 1 (2.56%) Change Management
7 1 (2.56%) Contingency Planning
7 1 (2.56%) CRM
7 1 (2.56%) Product Management
7 1 (2.56%) QMS
7 1 (2.56%) Quality Management
7 1 (2.56%) Requirements Management
7 1 (2.56%) Systems Analysis
Programming Languages
1 2 (5.13%) SQL
2 1 (2.56%) PowerShell
Qualifications
1 20 (51.28%) CCNA
1 20 (51.28%) Cisco Certification
2 15 (38.46%) ITIL Foundation Certificate
3 1 (2.56%) Degree
Quality Assurance & Compliance
1 16 (41.03%) SLA
System Software
1 3 (7.69%) Active Directory
2 2 (5.13%) VMware Infrastructure
3 1 (2.56%) Hyper-V
Systems Management
1 13 (33.33%) HP Data Protector
1 13 (33.33%) Tivoli
1 13 (33.33%) Tivoli Storage Manager
Vendors
1 23 (58.97%) Microsoft
2 21 (53.85%) Cisco
2 21 (53.85%) VMware
3 20 (51.28%) Citrix
4 13 (33.33%) HP
5 1 (2.56%) Sage