The table below looks at the statistics for the Technical Support role in IT jobs advertised for the Wales region. Included is a guide to the average salaries offered in IT jobs that have cited Technical Support in their job title over the 3 months to 30 September 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
30 Sep 2014
Same period 2013 Same period 2012
Technical Support
Rank 91 91 89
Rank change year-on-year
0 -2
Permanent jobs requiring a Technical Support 6 11 6
As % of all permanent IT jobs located in Wales 0.47% 0.81% 0.53%
As % of the Job Titles category 0.48% 0.84% 0.55%
Number of salaries quoted 6 10 6
Average salary £27,500 £26,500 £31,000
Average salary % change year-on-year
+3.77% -14.51%
90% offered a salary of more than £21,250 £21,000 £21,000
10% offered a salary of more than £33,000 £35,000 £33,750
UK excluding London average salary £29,000 £30,000 £27,500
% change year-on-year
-3.33% +9.09%
Technical Support
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Wales region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Wales
Permanent IT job ads with a match in the
Job Titles category
1238 1303 1087
As % of all permanent IT jobs located in Wales 96.79% 96.52% 96.71%
Number of salaries quoted 1029 1159 989
Average salary £35,000 £35,000 £35,500
Average salary % change year-on-year
- -1.40%
90% offered a salary of more than £22,500 £25,000 £24,000
10% offered a salary of more than £50,000 £47,500 £50,000
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

Technical Support
Jobs Demand Trend in Wales

This chart provides a 3-month moving total of permanent IT jobs citing Technical Support in the job title across the Wales region as a proportion of the total demand within the Job Titles category.

Technical Support Jobs Demand Trend in Wales

Technical Support
Salary Trend in Wales

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support across the Wales region.

Technical Support Salary Trend in Wales

Technical Support
Job Locations in Wales

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Technical Support within the Wales region over the 3 months to 30 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
South Wales +13 5 £32,500 +41.30%
West Wales - 1 £20,000 -
Technical Support
UK

Technical Support
Top 30 Related IT Skills in Wales

For the 6 months to 30 September 2014, IT jobs across the Wales region that cited Technical Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support in their job title.

1 10 (83.33%) Windows
2 5 (41.67%) Microsoft
2 5 (41.67%) Active Directory
3 4 (33.33%) AS400
3 4 (33.33%) Windows Server 2008
4 3 (25.00%) Finance
4 3 (25.00%) VMware
4 3 (25.00%) VoIP
4 3 (25.00%) ITIL
4 3 (25.00%) Windows Server 2012
5 2 (16.67%) VCP5
5 2 (16.67%) Mentoring
5 2 (16.67%) XML
5 2 (16.67%) XSD
5 2 (16.67%) XSLT
5 2 (16.67%) SQL
5 2 (16.67%) Oracle
5 2 (16.67%) DHCP
5 2 (16.67%) DNS
5 2 (16.67%) MS Excel
5 2 (16.67%) MS Exchange
5 2 (16.67%) UNIX
5 2 (16.67%) IBM
5 2 (16.67%) Windows Server 2003
5 2 (16.67%) Project Management
5 2 (16.67%) IP Telephony
5 2 (16.67%) VMware Certified Professional (VCP)
5 2 (16.67%) Business Analysis
5 2 (16.67%) Advertising
5 2 (16.67%) Windows 7

Technical Support
Top Related IT Skills in Wales by Category

For the 6 months to 30 September 2014, IT jobs across the Wales region that cited Technical Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 2 (16.67%) MS Exchange
1 2 (16.67%) WebSphere
2 1 (8.33%) Exchange Server 2010
2 1 (8.33%) IIS
2 1 (8.33%) IBM Notes
Applications
1 2 (16.67%) MS Excel
2 1 (8.33%) MS Project
2 1 (8.33%) MS Office
Cloud Services
1 1 (8.33%) Microsoft Azure
Communications & Networking
1 3 (25.00%) VoIP
2 2 (16.67%) IP Telephony
2 2 (16.67%) DHCP
2 2 (16.67%) DNS
3 1 (8.33%) SAN
3 1 (8.33%) Firewall
3 1 (8.33%) Structured Cabling
3 1 (8.33%) WAN
3 1 (8.33%) LAN
Database & Business Intelligence
1 1 (8.33%) SQL Server
General
1 3 (25.00%) Finance
2 2 (16.67%) Advertising
3 1 (8.33%) Telecoms
Libraries, Frameworks & Software Standards
1 2 (16.67%) XML
1 2 (16.67%) XSD
1 2 (16.67%) XSLT
Miscellaneous
1 4 (33.33%) AS400
Operating Systems
1 10 (83.33%) Windows
2 4 (33.33%) Windows Server 2008
3 3 (25.00%) Windows Server 2012
4 2 (16.67%) UNIX
4 2 (16.67%) Windows 7
4 2 (16.67%) Windows Server 2003
Processes & Methodologies
1 3 (25.00%) ITIL
2 2 (16.67%) Project Management
2 2 (16.67%) Business Analysis
2 2 (16.67%) User Acceptance Testing
2 2 (16.67%) Data Architecture
2 2 (16.67%) Mentoring
3 1 (8.33%) Time Management
3 1 (8.33%) Problem Management
3 1 (8.33%) Change Management
3 1 (8.33%) Agile Software Development
3 1 (8.33%) PRINCE2
Programming Languages
1 2 (16.67%) SQL
Qualifications
1 2 (16.67%) VMware Certified Professional (VCP)
1 2 (16.67%) VCP5
2 1 (8.33%) MCITP
2 1 (8.33%) Degree
Quality Assurance & Compliance
1 1 (8.33%) SLA
System Software
1 5 (41.67%) Active Directory
2 2 (16.67%) VMware Infrastructure
3 1 (8.33%) Hyper-V
3 1 (8.33%) XenApp
Systems Management
1 1 (8.33%) NetBackup
1 1 (8.33%) SCCM
1 1 (8.33%) SCOM
1 1 (8.33%) SCSM
Vendors
1 5 (41.67%) Microsoft
2 3 (25.00%) VMware
3 2 (16.67%) Oracle
3 2 (16.67%) IBM
4 1 (8.33%) Intel
4 1 (8.33%) Nortel
4 1 (8.33%) Citrix
4 1 (8.33%) Avaya
4 1 (8.33%) Lotus