Wales Technical Support Jobs

The table below looks at the demand for the Technical Support role in IT jobs within the Wales region compared to all other Job Titles we currently track. Included is a guide to the average salaries offered in IT jobs that have cited Technical Support in their job title over the 3 months to 18 November 2008 with a comparison to the same period last year.

Technical Support
Location Aberdeen Alfreton Altrincham Amersham Ascot Ashton-under-Lyne Aylesbury Banbury Barnet Basildon Basingstoke Bath Batley Beaconsfield Beckenham Bedford Bedfordshire Berkshire Bexhill-On-Sea Bexley Bingley Birmingham Bournemouth Bracknell Bradford Brentford Brighton Bristol Bromley Buckinghamshire Burton-upon-Trent Cambridge Cambridgeshire Canary Wharf Cardiff Cheadle Chelmsford Cheltenham Cheshire Chester Chesterfield Chichester Chippenham City of London Clapham Colchester Coventry Cranleigh Crawley Crewe Croydon Darlington Dartford Derby Derbyshire Docklands, London Dorset Dudley Dunfermline Durham East Midlands East of England East Sussex East Yorkshire Eastleigh Edinburgh Egham England Essex Fareham Farnborough Feltham Fife Folkestone Glasgow Glastonbury Gloucester Gloucestershire Godalming Gourock Grays Guildford Hammersmith Hampshire Harlow Harpenden Harrogate Harrow Hastings Havant Haverhill Hemel Hempstead Hereford Herefordshire Hertford Hertfordshire High Wycombe Highlands Horsham Huddersfield Hull Inverclyde Inverness Ipswich Isle of Wight Isleworth Kent King's Lynn Kingston Upon Thames Lancashire Leeds Leicester Leicestershire Letchworth Lewes Lincolnshire Liverpool Liversedge Livingston London Luton Lutterworth Macclesfield Maidenhead Maidstone Manchester Marlborough Mayfield Merseyside Middlesex Midlands Milton Keynes Newbury Newcastle Newcastle Upon Tyne Newton-le-Willows Norfolk North East North West North Yorkshire Northampton Northamptonshire Norwich Nottingham Nottinghamshire Oldham Oxford Oxfordshire Peterborough Poole Portsmouth Preston Reading Redhill Renfrewshire Rickmansworth Ringwood Rugby Ryde Saffron Walden Salisbury Scarborough Scotland Sheffield Slough Somerset South East South Wales South West South Yorkshire Southampton Southend-on-Sea St Albans Staffordshire Staines Stevenage Stockport Suffolk Sunbury-on-Thames Surrey Sussex Swansea Swindon Tamworth Taunton Tewkesbury Thames Valley Tilbury Tonbridge Tring Tyne and Wear UK Uxbridge Wakefield Wales Warrington Warwick Warwickshire Watford Welwyn Garden City West Lothian West Midlands West Sussex West Wales West Yorkshire Weston-super-Mare Wetherby Weybridge Wigan Wiltshire Wimbledon Winchester Windsor Woking Wokingham Wolverhampton Worcestershire York Yorkshire	3 months to 18 Nov 2008	Same period last year
Rank	99	98
Rank change on same period last year	-1
Matching permanent IT job ads	7	15
As % of all UK permanent IT job ads sampled	0.005 %	0.007 %
As % of the category below	0.466 %	0.749 %
Salaries quoted	7	8
Average minimum salary	£26,625	£23,375
Average salary	£28,688	£26,500
% change on same period last year	+8.25 %
Average maximum salary	£30,750	£29,625
UK excluding London average salary	£30,318	£30,663
% change on same period last year	-1.12 %
Job Titles Wales
Matching permanent IT job ads	1503	2002
As % of all UK permanent IT job ads sampled	0.973 %	0.893 %
Salaries quoted	1399	1834
Average minimum salary	£31,522	£30,876
Average salary	£35,419	£34,258
% change on same period last year	+3.38 %
Average maximum salary	£39,317	£37,640
UK excluding London average salary	£38,454	£39,134
% change on same period last year	-1.73 %
Technical Support UK

Technical Support
Demand Trend

The chart provides a 3-month moving total beginning in 2004 of permanent IT jobs citing Technical Support across the Wales region as a proportion of the total demand within the Job Titles category.

Technical Support
Salary Trend

The chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support across the Wales region.

Technical Support
Salary Histogram

The chart provides a salary histogram for IT jobs citing Technical Support across the Wales region over the 3 months to 18 November 2008.

Technical Support
Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Technical Support within the Wales region over the 3 months to 18 November 2008. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year. A positive number indicates a relative increase in demand.

Location	Rank Change on Same Period Last Last	Matching Permanent IT Job Ads	Average Salary Last 3 Months	Average Salary % Change on Same Period Last Year
South Wales	0	5	£33,900	+47.39 %
West Wales	-1	3	£20,000	-33.33 %

Technical Support UK

Technical Support
Top 30 Related IT Skills

For the 6 months to 18 November 2008, IT jobs across the Wales region that cited Technical Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support in their job title.

1 12 (46.15 %) SQL 2 11 (42.31 %) Windows 3 10 (38.46 %) Windows XP 3 10 (38.46 %) Active Directory 4 9 (34.62 %) Microsoft Certification 5 8 (30.77 %) Citrix 5 8 (30.77 %) SMS 5 8 (30.77 %) MCSE 6 7 (26.92 %) Oracle 7 6 (23.08 %) Change Management 7 6 (23.08 %) AS400 8 5 (19.23 %) Oracle EBS 8 5 (19.23 %) Statistics 8 5 (19.23 %) Oracle Reports 8 5 (19.23 %) Lotus Notes

8 5 (19.23 %) Lotus 9 4 (15.38 %) Cisco Certification 9 4 (15.38 %) MPLS 9 4 (15.38 %) VoIP 9 4 (15.38 %) Cisco 9 4 (15.38 %) CCNP 9 4 (15.38 %) CCIP 9 4 (15.38 %) ITIL 9 4 (15.38 %) Network Design 10 3 (11.54 %) Government 11 2 (7.692 %) iSeries 11 2 (7.692 %) UNIX 11 2 (7.692 %) C 11 2 (7.692 %) PL/SQL 11 2 (7.692 %) BGP

Technical Support
Top Related IT Skills by Category

For the 6 months to 18 November 2008, IT jobs across the Wales region that cited Technical Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support in their job title. Up to 20 skills are shown per category.

Application Platforms 1 5 (19.23 %) Lotus Notes 2 1 (3.846 %) MS Exchange 2 1 (3.846 %) Exchange Server 2003	Business Applications 1 5 (19.23 %) Oracle EBS
Communications & Networking 1 8 (30.77 %) SMS 2 4 (15.38 %) MPLS 2 4 (15.38 %) VoIP 3 2 (7.692 %) BGP 4 1 (3.846 %) Internet 4 1 (3.846 %) DHCP 4 1 (3.846 %) TCP/IP 4 1 (3.846 %) DNS	Database & Business Intelligence 1 5 (19.23 %) Oracle Reports 2 1 (3.846 %) Oracle 9i 2 1 (3.846 %) Datawarehouse
Development Applications 1 1 (3.846 %) Oracle Forms	General 1 3 (11.54 %) Government 2 1 (3.846 %) Finance
Miscellaneous 1 6 (23.08 %) AS400 2 5 (19.23 %) Statistics 3 2 (7.692 %) iSeries	Operating Systems 1 11 (42.31 %) Windows 2 10 (38.46 %) Windows XP 3 2 (7.692 %) UNIX 4 1 (3.846 %) Windows Server 2003 4 1 (3.846 %) AIX
Processes & Methodologies 1 6 (23.08 %) Change Management 2 4 (15.38 %) ITIL 2 4 (15.38 %) Network Design 3 1 (3.846 %) ERP 3 1 (3.846 %) Security Cleared	Programming Languages 1 12 (46.15 %) SQL 2 2 (7.692 %) C 2 2 (7.692 %) PL/SQL 3 1 (3.846 %) Shell Script
Qualifications 1 9 (34.62 %) Microsoft Certification 2 8 (30.77 %) MCSE 3 4 (15.38 %) Cisco Certification 3 4 (15.38 %) CCNP 3 4 (15.38 %) CCIP	Quality Assurance & Compliance 1 1 (3.846 %) SLA
System Software 1 10 (38.46 %) Active Directory 2 1 (3.846 %) Backup Exec	Vendors 1 8 (30.77 %) Citrix 2 7 (26.92 %) Oracle 3 5 (19.23 %) Lotus 4 4 (15.38 %) Cisco 5 1 (3.846 %) Symantec 5 1 (3.846 %) Microsoft 5 1 (3.846 %) SAP