The first table below looks at the demand for the Technical Support role in IT jobs advertised for the Wales region. Included is a guide to the average salaries offered in IT jobs that have cited Technical Support in their job title over the 3 months to 17 April 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the Wales region.

Location
3 months to
17 Apr 2014
Same period 2013 Same period 2012
Technical Support
Rank 91 92 87
Rank change year-on-year
+1 -5
Permanent jobs requiring a Technical Support 7 6 10
As % of all permanent IT jobs located in Wales 0.58% 0.48% 0.90%
As % of the Job Titles category 0.60% 0.50% 0.93%
Number of salaries quoted 7 6 9
Average salary £27,000 £28,875 £26,500
Average salary % change year-on-year
-6.49% +8.96%
90% offered a salary of more than £21,500 £27,500 £18,570
10% offered a salary of more than £28,500 £30,000 £30,000
UK excluding London average salary £28,000 £30,500 £31,000
% change year-on-year
-8.19% -1.61%
Job Titles Category
Wales
Permanent IT job ads with a match in the
Job Titles category
1170 1210 1074
As % of all permanent IT jobs located in Wales 96.46% 96.88% 96.93%
Number of salaries quoted 983 1086 928
Average salary £35,000 £35,000 £33,000
Average salary % change year-on-year
- +6.06%
90% offered a salary of more than £23,500 £25,500 £21,500
10% offered a salary of more than £52,500 £47,500 £46,000
UK excluding London average salary £40,000 £38,500 £38,000
% change year-on-year
+3.89% +1.31%
Technical Support
UK

Technical Support
Jobs Demand Trend in Wales

This chart provides a 3-month moving total of permanent IT jobs citing Technical Support in the job title across the Wales region as a proportion of the total demand within the Job Titles category.

Technical Support Jobs Demand Trend in Wales

Technical Support
Salary Trend in Wales

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support across the Wales region.

Technical Support Salary Trend in Wales

Technical Support
Job Locations in Wales

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Technical Support within the Wales region over the 3 months to 17 April 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Find
Job
Vacancies
South Wales -1 7 £27,000 -10.00% 2
Technical Support
UK

Technical Support
Top 30 Related IT Skills in Wales

For the 6 months to 17 April 2014, IT jobs across the Wales region that cited Technical Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support in their job title.

1 19 (63.33%) Windows
2 16 (53.33%) Active Directory
3 15 (50.00%) Microsoft
3 15 (50.00%) VMware
4 14 (46.67%) VMware Infrastructure
4 14 (46.67%) MS Exchange
4 14 (46.67%) DHCP
5 13 (43.33%) DNS
5 13 (43.33%) Citrix
5 13 (43.33%) Clustering
5 13 (43.33%) Windows Server 2012
6 12 (40.00%) Security Cleared
6 12 (40.00%) Exchange Server 2010
6 12 (40.00%) Exchange Server 2007
6 12 (40.00%) Exchange Server 2000
6 12 (40.00%) Exchange Server 2003
6 12 (40.00%) Terminal Services
6 12 (40.00%) TCP/IP
7 11 (36.67%) DV Cleared
7 11 (36.67%) vSphere
7 11 (36.67%) XenApp
7 11 (36.67%) Exchange Server 2013
8 10 (33.33%) Hyper-V
8 10 (33.33%) NetBackup
8 10 (33.33%) Backup Exec
8 10 (33.33%) VBScript
8 10 (33.33%) ARCserve
8 10 (33.33%) Symantec
8 10 (33.33%) Disaster Recovery
8 10 (33.33%) Norton AntiVirus

Technical Support
Top Related IT Skills in Wales by Category

For the 6 months to 17 April 2014, IT jobs across the Wales region that cited Technical Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 14 (46.67%) MS Exchange
2 12 (40.00%) Exchange Server 2000
2 12 (40.00%) Exchange Server 2003
2 12 (40.00%) Exchange Server 2007
2 12 (40.00%) Exchange Server 2010
3 11 (36.67%) Exchange Server 2013
4 10 (33.33%) Blackberry Enterprise Server
5 5 (16.67%) Apache
6 4 (13.33%) WebLogic
7 1 (3.33%) Tomcat
7 1 (3.33%) WebSphere
Applications
1 3 (10.00%) MS Excel
2 1 (3.33%) MS Project
Communications & Networking
1 14 (46.67%) DHCP
2 13 (43.33%) DNS
3 12 (40.00%) TCP/IP
4 7 (23.33%) VoIP
5 3 (10.00%) Firewall
5 3 (10.00%) Unified Communications
6 2 (6.67%) VPN
7 1 (3.33%) MPLS
7 1 (3.33%) WAN
7 1 (3.33%) Ethernet
7 1 (3.33%) LAN
7 1 (3.33%) Wi-Fi
Database & Business Intelligence
1 5 (16.67%) SQL Server
2 2 (6.67%) MySQL
3 1 (3.33%) SQL Server Reporting Services
3 1 (3.33%) SQL Server 2005
3 1 (3.33%) SQL Server 2012
3 1 (3.33%) Relational Database
General
1 9 (30.00%) Local Government
2 7 (23.33%) Legal
3 3 (10.00%) Telecoms
4 2 (6.67%) Finance
5 1 (3.33%) Manufacturing
5 1 (3.33%) Electronics
Libraries, Frameworks & Software Standards
1 1 (3.33%) XML
1 1 (3.33%) XSD
1 1 (3.33%) XSLT
Miscellaneous
1 13 (43.33%) Clustering
2 10 (33.33%) Blackberry
3 1 (3.33%) Video Conferencing
Operating Systems
1 19 (63.33%) Windows
2 13 (43.33%) Windows Server 2012
3 8 (26.67%) Linux
4 6 (20.00%) Windows Server 2003
4 6 (20.00%) Windows Server 2008
5 5 (16.67%) UNIX
6 4 (13.33%) Solaris
7 1 (3.33%) Windows XP
7 1 (3.33%) Windows 7
Processes & Methodologies
1 10 (33.33%) Disaster Recovery
2 2 (6.67%) Service Management
2 2 (6.67%) Change Control
3 1 (3.33%) PRINCE2
3 1 (3.33%) Agile Software Development
3 1 (3.33%) Problem Management
3 1 (3.33%) User Acceptance Testing
3 1 (3.33%) Time Management
3 1 (3.33%) Data Architecture
Programming Languages
1 10 (33.33%) VBScript
2 9 (30.00%) PowerShell
3 5 (16.67%) SQL
4 1 (3.33%) C
4 1 (3.33%) VB
Qualifications
1 12 (40.00%) Security Cleared
2 11 (36.67%) DV Cleared
3 7 (23.33%) SC Cleared
4 5 (16.67%) VMware Certified Professional (VCP)
4 5 (16.67%) MCP
5 1 (3.33%) MCSE
5 1 (3.33%) MCSA
5 1 (3.33%) CCNP
5 1 (3.33%) CCNA
5 1 (3.33%) Cisco Certification
5 1 (3.33%) Microsoft Certification
Quality Assurance & Compliance
1 1 (3.33%) SLA
System Software
1 16 (53.33%) Active Directory
2 14 (46.67%) VMware Infrastructure
3 12 (40.00%) Terminal Services
4 11 (36.67%) XenApp
4 11 (36.67%) vSphere
5 10 (33.33%) Hyper-V
6 1 (3.33%) VMware ESX
6 1 (3.33%) Microsoft Virtual Server
6 1 (3.33%) Citrix Presentation Server
Systems Management
1 10 (33.33%) ARCserve
1 10 (33.33%) Norton AntiVirus
1 10 (33.33%) NetBackup
1 10 (33.33%) Backup Exec
Vendors
1 15 (50.00%) Microsoft
1 15 (50.00%) VMware
2 13 (43.33%) Citrix
3 10 (33.33%) Symantec
4 9 (30.00%) Remedy
4 9 (30.00%) McAfee
4 9 (30.00%) Sophos
5 5 (16.67%) Oracle
5 5 (16.67%) JBoss
6 4 (13.33%) Borland
7 3 (10.00%) Acme Packet
8 2 (6.67%) Cisco
9 1 (3.33%) Sybase
9 1 (3.33%) Avaya
9 1 (3.33%) Intel
Cardiff
CPS Group
Salary: £25000 - £32000 per annum
Posted: 8 days ago
Cwmbran
Interquest - Fulcrum Telecom
Salary: £18000 - £25000 per annum
Posted: 24 days ago