The first table below looks at the demand for the Technical Support role in IT jobs advertised for the Wales region. Included is a guide to the average salaries offered in IT jobs that have cited Technical Support in their job title over the 3 months to 17 May 2013 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the Wales region.

Location
3 months to
17 May 2013
Same period 2012 Same period 2011
Technical Support
Rank 89 90 65
Rank change year-on-year
+1 -25
Permanent jobs requiring a Technical Support 6 11 21
As % of all permanent IT jobs located in Wales 0.482% 0.967% 2.017%
As % of the Job Titles category 0.491% 0.994% 2.130%
Number of salaries quoted 6 10 16
Average salary £27,500 £27,000 £30,000
Average salary % change year-on-year
+1.85% -10.00%
90% offered a salary of more than £24,000 £20,900 £27,150
10% offered a salary of more than £30,000 £30,000 £31,000
UK excluding London average salary £30,500 £30,000 £29,000
% change year-on-year
+1.66% +3.44%
All Job Titles
Wales
Permanent IT job ads with a match in the
Job Titles category
1222 1107 986
As % of all permanent IT jobs located in Wales 98.07% 97.28% 94.72%
Number of salaries quoted 1106 974 905
Average salary £35,000 £33,500 £34,500
Average salary % change year-on-year
+4.47% -2.89%
90% offered a salary of more than £25,000 £23,500 £25,000
10% offered a salary of more than £47,500 £50,000 £47,500
UK excluding London average salary £38,000 £38,000 £37,500
% change year-on-year
- +1.33%
Technical Support
UK

Technical Support
Jobs Demand Trend

This chart provides a 3-month moving total of permanent IT jobs citing Technical Support across the Wales region as a proportion of the total demand within the Job Titles category.

Wales Technical Support Jobs Demand Trend

Technical Support
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support across the Wales region.

Wales Technical Support Salary Trend

Technical Support
Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Technical Support within the Wales region over the 3 months to 17 May 2013. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
South Wales -3 4 £28,750 +4.54%
Technical Support
UK

Technical Support
Top 30 Related IT Skills

For the 6 months to 17 May 2013, IT jobs across the Wales region that cited Technical Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support in their job title.

1 7 (46.67%) Active Directory
1 7 (46.67%) Citrix
2 6 (40.00%) VMware
3 4 (26.67%) Microsoft
3 4 (26.67%) Exchange Server 2003
3 4 (26.67%) Microsoft Certification
3 4 (26.67%) TCP/IP
3 4 (26.67%) Windows
3 4 (26.67%) MCSE
3 4 (26.67%) MS Exchange
3 4 (26.67%) Exchange Server 2007
4 3 (20.00%) Citrix Presentation Server
4 3 (20.00%) SC Cleared
4 3 (20.00%) DV Cleared
4 3 (20.00%) Security Cleared
4 3 (20.00%) VMware Infrastructure
4 3 (20.00%) PowerShell
4 3 (20.00%) Windows Server 2008
4 3 (20.00%) XenApp
4 3 (20.00%) SQL
4 3 (20.00%) VBScript
4 3 (20.00%) MCP
4 3 (20.00%) DNS
4 3 (20.00%) CGI
4 3 (20.00%) SharePoint
4 3 (20.00%) DHCP
4 3 (20.00%) Terminal Services
4 3 (20.00%) ARCserve
4 3 (20.00%) Symantec
4 3 (20.00%) Remedy

Technical Support
Top Related IT Skills by Category

For the 6 months to 17 May 2013, IT jobs across the Wales region that cited Technical Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support in their job title. Up to 20 skills are shown per category.

Application Development
1 3 (20.00%) CGI
2 1 (6.667%) COM
Application Platforms
1 4 (26.67%) MS Exchange
1 4 (26.67%) Exchange Server 2003
1 4 (26.67%) Exchange Server 2007
2 3 (20.00%) SharePoint
2 3 (20.00%) Exchange Server 2000
2 3 (20.00%) Blackberry Enterprise Server
3 2 (13.33%) Papyrus
3 2 (13.33%) Documentum
4 1 (6.667%) ESB
4 1 (6.667%) Lync
4 1 (6.667%) Exchange Server 2010
Applications
1 2 (13.33%) MS Excel
2 1 (6.667%) MS Office
Communications & Networking
1 4 (26.67%) TCP/IP
2 3 (20.00%) DNS
2 3 (20.00%) DHCP
3 2 (13.33%) VoIP
4 1 (6.667%) Firewall
Database & Business Intelligence
1 1 (6.667%) SQL Server
1 1 (6.667%) MS Access
General
1 3 (20.00%) Local Government
2 2 (13.33%) Telecoms
2 2 (13.33%) Manufacturing
3 1 (6.667%) Retail
Miscellaneous
1 3 (20.00%) Blackberry
1 3 (20.00%) Clustering
2 1 (6.667%) EPoS
2 1 (6.667%) DTV
Operating Systems
1 4 (26.67%) Windows
2 3 (20.00%) Windows Server 2008
3 2 (13.33%) UNIX
4 1 (6.667%) Linux
Processes & Methodologies
1 3 (20.00%) Service Management
1 3 (20.00%) Disaster Recovery
2 2 (13.33%) Workflow
2 2 (13.33%) Document Management
2 2 (13.33%) Service Delivery
2 2 (13.33%) Change Control
3 1 (6.667%) ITIL
3 1 (6.667%) Project Management
3 1 (6.667%) Incident Management
3 1 (6.667%) Continuous Improvement
Programming Languages
1 3 (20.00%) SQL
1 3 (20.00%) VBScript
1 3 (20.00%) PowerShell
2 2 (13.33%) Java
Qualifications
1 4 (26.67%) MCSE
1 4 (26.67%) Microsoft Certification
2 3 (20.00%) VMware Certified Professional (VCP)
2 3 (20.00%) SC Cleared
2 3 (20.00%) DV Cleared
2 3 (20.00%) Security Cleared
2 3 (20.00%) MCP
3 1 (6.667%) MCITP
System Software
1 7 (46.67%) Active Directory
2 3 (20.00%) Terminal Services
2 3 (20.00%) VMware ESX
2 3 (20.00%) Microsoft Virtual Server
2 3 (20.00%) Citrix Presentation Server
2 3 (20.00%) VMware Infrastructure
2 3 (20.00%) XenApp
Systems Management
1 3 (20.00%) ARCserve
1 3 (20.00%) Norton AntiVirus
1 3 (20.00%) NetBackup
1 3 (20.00%) Backup Exec
2 1 (6.667%) SCCM
2 1 (6.667%) SCOM
Vendors
1 7 (46.67%) Citrix
2 6 (40.00%) VMware
3 4 (26.67%) Microsoft
4 3 (20.00%) Symantec
4 3 (20.00%) Remedy
4 3 (20.00%) McAfee
4 3 (20.00%) Sophos
5 2 (13.33%) Kofax
5 2 (13.33%) SAP
5 2 (13.33%) JBoss
6 1 (6.667%) HP