The table below looks at the statistics for the Technical Support role in IT jobs advertised for the Wales region. Included is a guide to the average salaries offered in IT jobs that have cited Technical Support in their job title over the 3 months to 18 December 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
18 Dec 2014
Same period 2013 Same period 2012
Technical Support
Rank 97 78 68
Rank change year-on-year
-19 -10
Permanent jobs requiring a Technical Support 4 30 19
As % of all permanent IT jobs located in Wales 0.31% 2.24% 1.78%
As % of the Job Titles category 0.32% 2.36% 1.82%
Number of salaries quoted 3 25 17
Average salary £32,000 £30,000 £33,000
Average salary % change year-on-year
+6.66% -9.09%
90% offered a salary of more than £22,400 £25,600 £21,500
10% offered a salary of more than £32,400 £40,000 £37,000
UK excluding London average salary £30,000 £31,500 £30,000
% change year-on-year
-4.76% +5.00%
Technical Support
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Wales region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Wales
Permanent IT job ads with a match in the
Job Titles category
1240 1272 1044
As % of all permanent IT jobs located in Wales 96.50% 94.93% 97.75%
Number of salaries quoted 1066 1145 961
Average salary £35,000 £35,000 £35,000
90% offered a salary of more than £23,500 £24,000 £23,000
10% offered a salary of more than £47,500 £45,000 £50,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Technical Support
Jobs Demand Trend in Wales

This chart provides a 3-month moving total of permanent IT jobs citing Technical Support in the job title across the Wales region as a proportion of the total demand within the Job Titles category.

Technical Support Jobs Demand Trend in Wales

Technical Support
Salary Trend in Wales

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support across the Wales region.

Technical Support Salary Trend in Wales

Technical Support
Job Locations in Wales

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Technical Support within the Wales region over the 3 months to 18 December 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
South Wales -10 3 £32,250 +7.50% 3
West Wales +3 1 £20,000 -
Technical Support
UK

Technical Support
Top 30 Related IT Skills in Wales

For the 6 months to 18 December 2014, IT jobs across the Wales region that cited Technical Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support in their job title.

1 10 (90.91%) Windows
2 6 (54.55%) Microsoft
3 5 (45.45%) VMware
4 4 (36.36%) Windows Server 2008
4 4 (36.36%) IBM
4 4 (36.36%) Active Directory
5 3 (27.27%) UNIX
5 3 (27.27%) Windows Server 2003
5 3 (27.27%) Oracle
5 3 (27.27%) VoIP
5 3 (27.27%) AS400
5 3 (27.27%) Finance
5 3 (27.27%) WebSphere
5 3 (27.27%) VMware Infrastructure
6 2 (18.18%) Data Architecture
6 2 (18.18%) VCP5
6 2 (18.18%) Hyper-V
6 2 (18.18%) Windows Server 2012
6 2 (18.18%) Project Management
6 2 (18.18%) Mentoring
6 2 (18.18%) VMware Certified Professional (VCP)
6 2 (18.18%) Business Analysis
6 2 (18.18%) User Acceptance Testing
6 2 (18.18%) Advertising
6 2 (18.18%) Firewall
6 2 (18.18%) MS Exchange
6 2 (18.18%) XML
6 2 (18.18%) XSD
6 2 (18.18%) XSLT
6 2 (18.18%) MS Excel

Technical Support
Top Related IT Skills in Wales by Category

For the 6 months to 18 December 2014, IT jobs across the Wales region that cited Technical Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 3 (27.27%) WebSphere
2 2 (18.18%) MS Exchange
3 1 (9.09%) IBM HTTP Server
3 1 (9.09%) JBoss
3 1 (9.09%) Apache
3 1 (9.09%) Exchange Server 2010
3 1 (9.09%) Exchange Server 2013
Applications
1 2 (18.18%) MS Excel
Communications & Networking
1 3 (27.27%) VoIP
2 2 (18.18%) DHCP
2 2 (18.18%) DNS
2 2 (18.18%) SAN
2 2 (18.18%) Firewall
3 1 (9.09%) IP Telephony
3 1 (9.09%) Internet
3 1 (9.09%) HTTP
3 1 (9.09%) TCP/IP
3 1 (9.09%) WAN
3 1 (9.09%) LAN
Database & Business Intelligence
1 1 (9.09%) MySQL
1 1 (9.09%) SQL Server
1 1 (9.09%) SQL Server 2012
General
1 3 (27.27%) Finance
2 2 (18.18%) Advertising
Libraries, Frameworks & Software Standards
1 2 (18.18%) XML
1 2 (18.18%) XSD
1 2 (18.18%) XSLT
2 1 (9.09%) LAMP
2 1 (9.09%) Apache Flex
Miscellaneous
1 3 (27.27%) AS400
2 1 (9.09%) Client/Server
Operating Systems
1 10 (90.91%) Windows
2 4 (36.36%) Windows Server 2008
3 3 (27.27%) UNIX
3 3 (27.27%) Windows Server 2003
4 2 (18.18%) Windows Server 2012
5 1 (9.09%) Red Hat Enterprise Linux
5 1 (9.09%) Linux
5 1 (9.09%) OS/400
Processes & Methodologies
1 2 (18.18%) Project Management
1 2 (18.18%) Business Analysis
1 2 (18.18%) User Acceptance Testing
1 2 (18.18%) Data Architecture
1 2 (18.18%) Mentoring
2 1 (9.09%) Capacity Planning
2 1 (9.09%) Mobile Device Management
2 1 (9.09%) Technical Architecture
2 1 (9.09%) Problem Management
2 1 (9.09%) Service Delivery
2 1 (9.09%) Security Management
Programming Languages
1 2 (18.18%) SQL
Qualifications
1 2 (18.18%) VMware Certified Professional (VCP)
1 2 (18.18%) VCP5
Quality Assurance & Compliance
1 1 (9.09%) SLA
System Software
1 4 (36.36%) Active Directory
2 3 (27.27%) VMware Infrastructure
3 2 (18.18%) Hyper-V
4 1 (9.09%) XenApp
4 1 (9.09%) vSphere
4 1 (9.09%) Microsoft App-V
Systems Management
1 1 (9.09%) NetBackup
1 1 (9.09%) SCCM
1 1 (9.09%) SCOM
1 1 (9.09%) SCSM
Vendors
1 6 (54.55%) Microsoft
2 5 (45.45%) VMware
3 4 (36.36%) IBM
4 3 (27.27%) Oracle
5 2 (18.18%) Avaya
6 1 (9.09%) Red Hat
6 1 (9.09%) Cisco
6 1 (9.09%) Intel
6 1 (9.09%) Nortel
6 1 (9.09%) Citrix
6 1 (9.09%) Verint
Newport
Blue Town Online
Salary: Competitive
Posted: 20 days ago
Bridgend, Mid Glamorgan
CGI
Salary: £20000 - £40000 per annum + excellent benefits
Posted: 27 days ago