The statistics below represent IT jobs advertised across the Wales region that had Technical Support featuring in the job title. Included is a guide to the salaries offered over the 3 months to 26 May 2016 with a comparison to same period over 2 years.

3 months to
26 May 2016
Same period 2015 Same period 2014
Technical Support
Rank 71 71 100
Rank change year-on-year
0 +29
Permanent jobs requiring a Technical Support 28 33 7
As % of all permanent IT jobs located in Wales 2.18% 2.44% 0.54%
As % of the Job Titles category 2.21% 2.52% 0.55%
Number of salaries quoted 16 30 7
Median salary £26,500 £27,500 £22,500
Median salary % change year-on-year
-3.63% +22.22%
90% offered a salary of more than £26,000 £19,000 £21,500
10% offered a salary of more than £30,750 £37,500 £27,900
UK excluding London median salary £27,500 £28,500 £30,000
% change year-on-year
-3.50% -5.00%
Technical Support
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Wales region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Wales
Permanent IT job ads with a match in the
Job Titles category
1265 1307 1276
As % of all permanent IT jobs located in Wales 98.29% 96.81% 98.53%
Number of salaries quoted 1080 1108 1092
Median salary £37,500 £37,000 £35,000
Median salary % change year-on-year
+1.35% +5.71%
90% offered a salary of more than £25,000 £25,000 £25,000
10% offered a salary of more than £50,000 £52,500 £52,500
UK excluding London median salary £41,500 £40,000 £40,000
% change year-on-year
+3.75% -

Technical Support
Jobs Demand Trend in Wales

The demand trend of job ads across the Wales region that featured Technical Support in the job title.

Technical Support Jobs Demand Trend in Wales

Technical Support
Salary Trend in Wales

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support across the Wales region.

Technical Support Salary Trend in Wales

Technical Support
Salary Histogram in Wales

This chart provides a salary histogram for IT jobs citing Technical Support across the Wales region over the 3 months to 26 May 2016.

Technical Support Salary Histogram in Wales

Technical Support
Job Locations in Wales

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Technical Support within the Wales region over the 3 months to 26 May 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
South Wales -10 16 £26,500 -11.66%
North Wales - 2 £34,500 -
Mid Wales - 1 - -
Technical Support
UK

Technical Support Skill Set
Top 30 Related IT Skills in Wales

For the 6 months to 26 May 2016, Technical Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Wales region featuring Technical Support in the job title.

1 23 (46.00%) Microsoft
2 20 (40.00%) Windows
3 17 (34.00%) Windows Server
4 16 (32.00%) MS Excel
5 15 (30.00%) VMware
6 13 (26.00%) Citrix
6 13 (26.00%) Cisco
7 12 (24.00%) Cisco Certification
7 12 (24.00%) CCNA
8 11 (22.00%) ITIL
8 11 (22.00%) Windows Server 2008
9 10 (20.00%) SQL Server
9 10 (20.00%) SLA
10 9 (18.00%) Incident Management
10 9 (18.00%) Degree
10 9 (18.00%) Logistics
11 8 (16.00%) SQL
11 8 (16.00%) Oracle
12 7 (14.00%) Active Directory
12 7 (14.00%) Internet
12 7 (14.00%) Firewall
12 7 (14.00%) Billing
12 7 (14.00%) ITIL Foundation Certificate
13 6 (12.00%) Windows Server 2012
13 6 (12.00%) HP Data Protector
13 6 (12.00%) SaaS
13 6 (12.00%) Tivoli
13 6 (12.00%) Tivoli Storage Manager
13 6 (12.00%) HP
13 6 (12.00%) Linux

Technical Support Skill Set
Top Related IT Skills in Wales by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (6.00%) IIS
1 3 (6.00%) MS Exchange
2 2 (4.00%) Exchange Server 2003
2 2 (4.00%) Exchange Server 2007
2 2 (4.00%) Exchange Server 2010
3 1 (2.00%) Exchange Server 2013
3 1 (2.00%) SharePoint
3 1 (2.00%) Skype for Business
Applications
1 16 (32.00%) MS Excel
2 4 (8.00%) MS PowerPoint
2 4 (8.00%) MS Visio
Business Applications
1 1 (2.00%) Sage 200
Cloud Services
1 6 (12.00%) SaaS
2 1 (2.00%) Office 365
Communications & Networking
1 7 (14.00%) Firewall
1 7 (14.00%) Internet
2 6 (12.00%) TCP/IP
3 5 (10.00%) SAN
4 2 (4.00%) VoIP
5 1 (2.00%) DHCP
5 1 (2.00%) DNS
5 1 (2.00%) Ethernet
5 1 (2.00%) LTE
5 1 (2.00%) VLAN
5 1 (2.00%) VPN
5 1 (2.00%) WebEx
5 1 (2.00%) Wi-Fi
Database & Business Intelligence
1 10 (20.00%) SQL Server
2 1 (2.00%) SQL Server 2005
2 1 (2.00%) SQL Server Reporting Services
General
1 7 (14.00%) Billing
2 4 (8.00%) Electronics
2 4 (8.00%) Military
2 4 (8.00%) Retail
3 3 (6.00%) Manufacturing
4 2 (4.00%) Back Office
4 2 (4.00%) Finance
4 2 (4.00%) Telecoms
5 1 (2.00%) Advertising
5 1 (2.00%) Marketing
Libraries, Frameworks & Software Standards
1 4 (8.00%) Middleware
1 4 (8.00%) Oracle Fusion
2 1 (2.00%) XML
2 1 (2.00%) XSD
2 1 (2.00%) XSLT
Miscellaneous
1 5 (10.00%) Analytical Skills
2 4 (8.00%) Computer Science
2 4 (8.00%) Management Information System
2 4 (8.00%) PDA
3 1 (2.00%) Clustering
3 1 (2.00%) Enterprise Storage
Operating Systems
1 20 (40.00%) Windows
2 17 (34.00%) Windows Server
3 11 (22.00%) Windows Server 2008
4 6 (12.00%) Linux
4 6 (12.00%) Windows Server 2012
5 5 (10.00%) AIX
5 5 (10.00%) Windows Server 2003
6 4 (8.00%) Unix
6 4 (8.00%) Windows 7
7 1 (2.00%) Windows 8
Processes & Methodologies
1 11 (22.00%) ITIL
2 9 (18.00%) Incident Management
2 9 (18.00%) Logistics
3 5 (10.00%) Project Management
3 5 (10.00%) Server Virtualisation
4 4 (8.00%) Product Management
4 4 (8.00%) Requirements Management
4 4 (8.00%) Service Delivery
4 4 (8.00%) Systems Analysis
5 3 (6.00%) Contingency Planning
5 3 (6.00%) ERP
5 3 (6.00%) QMS
5 3 (6.00%) Quality Management
6 2 (4.00%) Resource Management
6 2 (4.00%) Service Management
7 1 (2.00%) Change Management
7 1 (2.00%) CRM
7 1 (2.00%) Data Architecture
7 1 (2.00%) Risk Analysis
7 1 (2.00%) User Acceptance Testing
Programming Languages
1 8 (16.00%) SQL
Qualifications
1 12 (24.00%) CCNA
1 12 (24.00%) Cisco Certification
2 9 (18.00%) Degree
3 7 (14.00%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 10 (20.00%) SLA
System Software
1 7 (14.00%) Active Directory
2 3 (6.00%) VMware Infrastructure
3 1 (2.00%) Hyper-V
3 1 (2.00%) VMware ESX
3 1 (2.00%) vSphere
Systems Management
1 6 (12.00%) HP Data Protector
1 6 (12.00%) Tivoli
1 6 (12.00%) Tivoli Storage Manager
2 1 (2.00%) Backup Exec
2 1 (2.00%) SCCM
2 1 (2.00%) WSUS
Vendors
1 23 (46.00%) Microsoft
2 15 (30.00%) VMware
3 13 (26.00%) Cisco
3 13 (26.00%) Citrix
4 8 (16.00%) Oracle
5 6 (12.00%) HP
6 5 (10.00%) IBM
7 1 (2.00%) NetApp
7 1 (2.00%) Sage
7 1 (2.00%) Symantec
7 1 (2.00%) Veritas