The table below looks at the statistics for the Technical Support role in IT jobs advertised for the Wales region. Included is a guide to the average salaries offered in IT jobs that have cited Technical Support in their job title over the 3 months to 13 February 2016 with a comparison to the same period in the previous 2 years.

Location
3 months to
13 Feb 2016
Same period 2015 Same period 2014
Technical Support
Rank 73 95 80
Rank change year-on-year
+22 -15
Permanent jobs requiring a Technical Support 27 12 10
As % of all permanent IT jobs located in Wales 2.07% 0.89% 0.95%
As % of the Job Titles category 2.11% 0.90% 0.98%
Number of salaries quoted 22 11 9
Average salary £22,500 £24,500 £30,000
Average salary % change year-on-year
-8.16% -18.33%
UK excluding London average salary £30,000 £32,000 £30,000
% change year-on-year
-6.25% +6.66%
Technical Support
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Wales region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Wales
Permanent IT job ads with a match in the
Job Titles category
1281 1327 1019
As % of all permanent IT jobs located in Wales 98.16% 98.22% 96.96%
Number of salaries quoted 1100 1136 868
Average salary £35,000 £35,000 £36,500
Average salary % change year-on-year
- -4.10%
90% offered a salary of more than £22,000 £25,000 £24,300
10% offered a salary of more than £52,000 £52,500 £50,000
UK excluding London average salary £42,000 £40,000 £40,000
% change year-on-year
+5.00% -

Technical Support
Jobs Demand Trend in Wales

This chart provides a 3-month moving total of permanent IT jobs citing Technical Support in the job title across the Wales region as a proportion of the total demand within the Job Titles category.

Technical Support Jobs Demand Trend in Wales

Technical Support
Salary Trend in Wales

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support across the Wales region.

Technical Support Salary Trend in Wales

Technical Support
Salary Histogram in Wales

This chart provides a salary histogram for IT jobs citing Technical Support across the Wales region over the 3 months to 13 February 2016.

Technical Support Salary Histogram in Wales

Technical Support
Job Locations in Wales

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Technical Support within the Wales region over the 3 months to 13 February 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
South Wales +7 21 £25,000 +2.04%
Mid Wales - 4 - -
West Wales - 2 £18,750 -
Technical Support
UK

Technical Support
Top 30 Related IT Skills in Wales

For the 6 months to 13 February 2016, IT jobs across the Wales region that cited Technical Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support in their job title.

1 23 (52.27%) Windows
2 19 (43.18%) Windows Server
3 17 (38.64%) Windows Server 2008
3 17 (38.64%) Microsoft
4 16 (36.36%) Active Directory
5 13 (29.55%) SQL Server
6 12 (27.27%) Windows Server 2003
7 11 (25.00%) Oracle
7 11 (25.00%) MS Excel
8 10 (22.73%) Degree
9 9 (20.45%) Finance
9 9 (20.45%) Linux
9 9 (20.45%) IBM
10 8 (18.18%) Unix
10 8 (18.18%) SQL
11 7 (15.91%) VMware
11 7 (15.91%) Retail
11 7 (15.91%) Windows 7
11 7 (15.91%) SaaS
12 6 (13.64%) Logistics
13 5 (11.36%) Systems Analysis
13 5 (11.36%) MS PowerPoint
13 5 (11.36%) Military
13 5 (11.36%) Advertising
13 5 (11.36%) Electronics
13 5 (11.36%) Product Management
13 5 (11.36%) Requirements Management
13 5 (11.36%) Computer Science
13 5 (11.36%) QMS
13 5 (11.36%) ITIL

Technical Support
Top Related IT Skills in Wales by Category

For the 6 months to 13 February 2016, IT jobs across the Wales region that cited Technical Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 4 (9.09%) Exchange Server 2010
1 4 (9.09%) MS Exchange
1 4 (9.09%) Skype for Business
1 4 (9.09%) WebSphere
2 3 (6.82%) IIS
2 3 (6.82%) Node.js
2 3 (6.82%) SharePoint
2 3 (6.82%) SharePoint 2010
3 1 (2.27%) Exchange Server 2003
3 1 (2.27%) Exchange Server 2007
Applications
1 11 (25.00%) MS Excel
2 5 (11.36%) MS PowerPoint
2 5 (11.36%) MS Visio
3 1 (2.27%) MS Office
Cloud Services
1 7 (15.91%) SaaS
Communications & Networking
1 5 (11.36%) DHCP
1 5 (11.36%) DNS
2 2 (4.55%) Firewall
2 2 (4.55%) Internet
3 1 (2.27%) Ethernet
3 1 (2.27%) LTE
3 1 (2.27%) SSH
3 1 (2.27%) Telnet
3 1 (2.27%) VoIP
3 1 (2.27%) WebEx
3 1 (2.27%) Wi-Fi
Database & Business Intelligence
1 13 (29.55%) SQL Server
2 1 (2.27%) SQL Server 2005
2 1 (2.27%) SQL Server Reporting Services
General
1 9 (20.45%) Finance
2 7 (15.91%) Retail
3 5 (11.36%) Advertising
3 5 (11.36%) Electronics
3 5 (11.36%) Military
4 2 (4.55%) Back Office
Libraries, Frameworks & Software Standards
1 4 (9.09%) Middleware
1 4 (9.09%) Oracle Fusion
2 3 (6.82%) AngularJS
2 3 (6.82%) WSH
3 1 (2.27%) XML
3 1 (2.27%) XSD
3 1 (2.27%) XSLT
Miscellaneous
1 5 (11.36%) Computer Science
1 5 (11.36%) Management Information System
2 4 (9.09%) AS400
2 4 (9.09%) PDA
3 3 (6.82%) Analytical Skills
3 3 (6.82%) Replication
4 1 (2.27%) CCTV
4 1 (2.27%) Clustering
4 1 (2.27%) Enterprise Storage
4 1 (2.27%) Mathematics
Operating Systems
1 23 (52.27%) Windows
2 19 (43.18%) Windows Server
3 17 (38.64%) Windows Server 2008
4 12 (27.27%) Windows Server 2003
5 9 (20.45%) Linux
6 8 (18.18%) Unix
7 7 (15.91%) Windows 7
8 5 (11.36%) Windows Server 2012
9 3 (6.82%) OS/400
9 3 (6.82%) Solaris
10 1 (2.27%) Mac OS
10 1 (2.27%) Windows 8
10 1 (2.27%) Windows XP
Processes & Methodologies
1 6 (13.64%) Logistics
2 5 (11.36%) ITIL
2 5 (11.36%) Product Management
2 5 (11.36%) Project Management
2 5 (11.36%) QMS
2 5 (11.36%) Quality Management
2 5 (11.36%) Requirements Management
2 5 (11.36%) Systems Analysis
3 4 (9.09%) Service Delivery
4 2 (4.55%) Incident Management
4 2 (4.55%) Resource Management
4 2 (4.55%) Service Management
5 1 (2.27%) CRM
5 1 (2.27%) Data Architecture
5 1 (2.27%) Mentoring
5 1 (2.27%) Process Management
5 1 (2.27%) Risk Analysis
5 1 (2.27%) User Acceptance Testing
Programming Languages
1 8 (18.18%) SQL
2 3 (6.82%) JavaScript
2 3 (6.82%) PowerShell
2 3 (6.82%) Python
2 3 (6.82%) Shell Script
Qualifications
1 10 (22.73%) Degree
2 3 (6.82%) Microsoft Certification
2 3 (6.82%) VCP5
2 3 (6.82%) VMware Certified Professional (VCP)
3 2 (4.55%) CCNA
3 2 (4.55%) Cisco Certification
3 2 (4.55%) ITIL Foundation Certificate
4 1 (2.27%) HNC
Quality Assurance & Compliance
1 5 (11.36%) SLA
System Software
1 16 (36.36%) Active Directory
2 3 (6.82%) DFS Replication
3 2 (4.55%) VMware Infrastructure
4 1 (2.27%) VMware ESX
4 1 (2.27%) vSphere
Systems Management
1 1 (2.27%) Backup Exec
1 1 (2.27%) HP Data Protector
1 1 (2.27%) SCCM
1 1 (2.27%) Tivoli
1 1 (2.27%) Tivoli Storage Manager
1 1 (2.27%) WSUS
Vendors
1 17 (38.64%) Microsoft
2 11 (25.00%) Oracle
3 9 (20.45%) IBM
4 7 (15.91%) VMware
5 3 (6.82%) Splunk
6 2 (4.55%) Cisco
6 2 (4.55%) Citrix
7 1 (2.27%) HP
7 1 (2.27%) NetApp
7 1 (2.27%) Sage
7 1 (2.27%) Symantec
7 1 (2.27%) Veritas