The first table below looks at the demand for the Technical Support role in IT jobs advertised for the Wales region. Included is a guide to the average salaries offered in IT jobs that have cited Technical Support in their job title over the 3 months to 24 July 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the Wales region.

Location
3 months to
24 Jul 2014
Same period 2013 Same period 2012
Technical Support
Rank 96 97 77
Rank change year-on-year
+1 -20
Permanent jobs requiring a Technical Support 6 2 3
As % of all permanent IT jobs located in Wales 0.45% 0.16% 0.31%
As % of the Job Titles category 0.47% 0.17% 0.33%
Number of salaries quoted 5 2 2
Average salary £22,500 £22,750 £25,000
Average salary % change year-on-year
-1.09% -9.00%
UK excluding London average salary £30,000 £31,000 £30,000
% change year-on-year
-3.22% +3.33%
Job Titles Category
Wales
Permanent IT job ads with a match in the
Job Titles category
1287 1203 916
As % of all permanent IT jobs located in Wales 96.33% 96.09% 95.82%
Number of salaries quoted 1123 1063 831
Average salary £34,000 £35,000 £34,000
Average salary % change year-on-year
-2.85% +2.94%
90% offered a salary of more than £22,500 £25,000 £24,000
10% offered a salary of more than £50,000 £45,000 £52,500
UK excluding London average salary £40,000 £38,500 £38,500
% change year-on-year
+3.89% -
Technical Support
UK

Technical Support
Jobs Demand Trend in Wales

This chart provides a 3-month moving total of permanent IT jobs citing Technical Support in the job title across the Wales region as a proportion of the total demand within the Job Titles category.

Technical Support Jobs Demand Trend in Wales

Technical Support
Salary Trend in Wales

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support across the Wales region.

Technical Support Salary Trend in Wales

Technical Support
Salary Histogram in Wales

This chart provides a salary histogram for IT jobs citing Technical Support across the Wales region over the 3 months to 24 July 2014.

Technical Support Salary Histogram in Wales

Technical Support
Job Locations in Wales

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Technical Support within the Wales region over the 3 months to 24 July 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
South Wales -3 4 £18,500 -18.68%
North Wales - 2 £23,750 - 1
Technical Support
UK

Technical Support
Top 30 Related IT Skills in Wales

For the 6 months to 24 July 2014, IT jobs across the Wales region that cited Technical Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support in their job title.

1 6 (46.15%) Windows
2 4 (30.77%) Linux
2 4 (30.77%) VoIP
2 4 (30.77%) Telecoms
3 3 (23.08%) Active Directory
3 3 (23.08%) ITIL
3 3 (23.08%) Unified Communications
3 3 (23.08%) Acme Packet
4 2 (15.38%) Windows Server 2012
4 2 (15.38%) Windows 7
4 2 (15.38%) MS Exchange
4 2 (15.38%) Firewall
4 2 (15.38%) AS400
4 2 (15.38%) VMware
5 1 (7.69%) NetBackup
5 1 (7.69%) Finance
5 1 (7.69%) Legal
5 1 (7.69%) Change Management
5 1 (7.69%) LAN
5 1 (7.69%) PRINCE2
5 1 (7.69%) IBM Notes
5 1 (7.69%) SQL Server
5 1 (7.69%) IIS
5 1 (7.69%) MS Project
5 1 (7.69%) MS Office
5 1 (7.69%) Intel
5 1 (7.69%) Citrix
5 1 (7.69%) Avaya
5 1 (7.69%) SAN
5 1 (7.69%) Lotus

Technical Support
Top Related IT Skills in Wales by Category

For the 6 months to 24 July 2014, IT jobs across the Wales region that cited Technical Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 2 (15.38%) MS Exchange
2 1 (7.69%) IBM Notes
2 1 (7.69%) IIS
2 1 (7.69%) Exchange Server 2010
Applications
1 1 (7.69%) MS Project
1 1 (7.69%) MS Office
Cloud Services
1 1 (7.69%) Microsoft Azure
Communications & Networking
1 4 (30.77%) VoIP
2 3 (23.08%) Unified Communications
3 2 (15.38%) Firewall
4 1 (7.69%) LAN
4 1 (7.69%) SAN
4 1 (7.69%) WAN
4 1 (7.69%) VPN
4 1 (7.69%) Structured Cabling
4 1 (7.69%) IP Telephony
Database & Business Intelligence
1 1 (7.69%) SQL Server
General
1 4 (30.77%) Telecoms
2 1 (7.69%) Finance
2 1 (7.69%) Legal
Miscellaneous
1 2 (15.38%) AS400
Operating Systems
1 6 (46.15%) Windows
2 4 (30.77%) Linux
3 2 (15.38%) Windows Server 2012
3 2 (15.38%) Windows 7
4 1 (7.69%) Windows Server 2003
4 1 (7.69%) Windows Server 2008
Processes & Methodologies
1 3 (23.08%) ITIL
2 1 (7.69%) Change Management
2 1 (7.69%) PRINCE2
2 1 (7.69%) Agile Software Development
2 1 (7.69%) Problem Management
2 1 (7.69%) Time Management
Qualifications
1 1 (7.69%) MCITP
1 1 (7.69%) Degree
Quality Assurance & Compliance
1 1 (7.69%) SLA
System Software
1 3 (23.08%) Active Directory
2 1 (7.69%) vSphere
2 1 (7.69%) VMware Infrastructure
2 1 (7.69%) Hyper-V
2 1 (7.69%) XenApp
Systems Management
1 1 (7.69%) NetBackup
1 1 (7.69%) SCSM
1 1 (7.69%) SCCM
1 1 (7.69%) SCOM
Vendors
1 3 (23.08%) Acme Packet
2 2 (15.38%) VMware
3 1 (7.69%) Intel
3 1 (7.69%) Citrix
3 1 (7.69%) Avaya
3 1 (7.69%) Lotus
3 1 (7.69%) Microsoft
Denbighshire
Redrock Consulting Ltd
Salary: £18000 - £21000 per annum + Excellent training
Posted: 6 days ago