The table below looks at the statistics for the Technical Support role in IT jobs advertised for the Wales region. Included is a guide to the average salaries offered in IT jobs that have cited Technical Support in their job title over the 3 months to 24 April 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
24 Apr 2015
Same period 2014 Same period 2013
Technical Support
Rank 77 92 92
Rank change year-on-year
+15 0
Permanent jobs requiring a Technical Support 25 7 5
As % of all permanent IT jobs located in Wales 1.81% 0.58% 0.40%
As % of the Job Titles category 1.90% 0.60% 0.41%
Number of salaries quoted 22 7 5
Average salary £30,000 £27,000 £27,500
Average salary % change year-on-year
+11.11% -1.81%
UK excluding London average salary £30,000 £28,000 £30,500
% change year-on-year
+7.14% -8.19%
Technical Support
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Wales region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Wales
Permanent IT job ads with a match in the
Job Titles category
1319 1176 1228
As % of all permanent IT jobs located in Wales 95.37% 96.71% 97.08%
Number of salaries quoted 1122 986 1104
Average salary £36,000 £35,000 £35,000
Average salary % change year-on-year
+2.85% -
90% offered a salary of more than £24,000 £23,500 £25,500
10% offered a salary of more than £52,500 £46,000 £52,500
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

Technical Support
Jobs Demand Trend in Wales

This chart provides a 3-month moving total of permanent IT jobs citing Technical Support in the job title across the Wales region as a proportion of the total demand within the Job Titles category.

Technical Support Jobs Demand Trend in Wales

Technical Support
Salary Trend in Wales

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support across the Wales region.

Technical Support Salary Trend in Wales

Technical Support
Salary Histogram in Wales

This chart provides a salary histogram for IT jobs citing Technical Support across the Wales region over the 3 months to 24 April 2015.

Technical Support Salary Histogram in Wales

Technical Support
Job Locations in Wales

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Technical Support within the Wales region over the 3 months to 24 April 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
South Wales +9 23 £30,000 +11.11% 3
West Wales - 2 £18,500 - 2
Technical Support
UK

Technical Support
Top 30 Related IT Skills in Wales

For the 6 months to 24 April 2015, IT jobs across the Wales region that cited Technical Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support in their job title.

1 18 (58.06%) Windows
2 13 (41.94%) Active Directory
3 12 (38.71%) Finance
4 9 (29.03%) Advertising
4 9 (29.03%) VMware
4 9 (29.03%) Windows Server 2003
4 9 (29.03%) Microsoft
4 9 (29.03%) Linux
4 9 (29.03%) Windows Server 2008
5 8 (25.81%) SaaS
5 8 (25.81%) UNIX
6 7 (22.58%) Oracle
6 7 (22.58%) IBM
6 7 (22.58%) VoIP
6 7 (22.58%) SLA
6 7 (22.58%) Mentoring
7 6 (19.35%) Windows 7
7 6 (19.35%) VMware Infrastructure
7 6 (19.35%) WebSphere
7 6 (19.35%) DHCP
7 6 (19.35%) DNS
7 6 (19.35%) Solaris
7 6 (19.35%) AS400
8 5 (16.13%) Service Delivery
8 5 (16.13%) ITIL
8 5 (16.13%) Degree
9 4 (12.90%) Cisco
10 3 (9.68%) Change Management
10 3 (9.68%) Firewall
10 3 (9.68%) Internet

Technical Support
Top Related IT Skills in Wales by Category

For the 6 months to 24 April 2015, IT jobs across the Wales region that cited Technical Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 6 (19.35%) WebSphere
2 2 (6.45%) Node.js
3 1 (3.23%) Exchange Server 2013
3 1 (3.23%) Exchange Server 2010
3 1 (3.23%) JBoss
3 1 (3.23%) IBM Notes
3 1 (3.23%) Apache
3 1 (3.23%) MS Exchange
3 1 (3.23%) IBM HTTP Server
Applications
1 3 (9.68%) MS Excel
Cloud Services
1 8 (25.81%) SaaS
Communications & Networking
1 7 (22.58%) VoIP
2 6 (19.35%) DHCP
2 6 (19.35%) DNS
3 3 (9.68%) Internet
3 3 (9.68%) Firewall
4 2 (6.45%) SAN
4 2 (6.45%) LAN
4 2 (6.45%) TCP/IP
4 2 (6.45%) WAN
5 1 (3.23%) HTTP
5 1 (3.23%) Wireless
5 1 (3.23%) VLAN
Database & Business Intelligence
1 2 (6.45%) SQL Server
2 1 (3.23%) SQL Server Reporting Services
2 1 (3.23%) SQL Server 2005
2 1 (3.23%) SQL Server 2012
2 1 (3.23%) MySQL
General
1 12 (38.71%) Finance
2 9 (29.03%) Advertising
3 1 (3.23%) Back Office
3 1 (3.23%) Electronics
3 1 (3.23%) Telecoms
Libraries, Frameworks & Software Standards
1 2 (6.45%) AngularJS
2 1 (3.23%) LAMP
2 1 (3.23%) Apache Flex
Miscellaneous
1 6 (19.35%) AS400
2 3 (9.68%) Analytical Skills
3 1 (3.23%) Computer Science
3 1 (3.23%) Client/Server
3 1 (3.23%) Management Information System
Operating Systems
1 18 (58.06%) Windows
2 9 (29.03%) Linux
2 9 (29.03%) Windows Server 2003
2 9 (29.03%) Windows Server 2008
3 8 (25.81%) UNIX
4 6 (19.35%) Windows 7
4 6 (19.35%) Solaris
5 1 (3.23%) OS/400
5 1 (3.23%) Windows Server 2012
5 1 (3.23%) Red Hat Enterprise Linux
Processes & Methodologies
1 7 (22.58%) Mentoring
2 5 (16.13%) ITIL
2 5 (16.13%) Service Delivery
3 3 (9.68%) Change Management
3 3 (9.68%) Incident Management
4 2 (6.45%) Project Management
5 1 (3.23%) Service Management
5 1 (3.23%) Coaching
5 1 (3.23%) Technical Architecture
5 1 (3.23%) Resource Management
5 1 (3.23%) Capacity Planning
5 1 (3.23%) Continuous Improvement
5 1 (3.23%) Mobile Device Management
5 1 (3.23%) Security Management
5 1 (3.23%) Logistics
Programming Languages
1 2 (6.45%) JavaScript
2 1 (3.23%) Perl
2 1 (3.23%) SQL
2 1 (3.23%) Python
Qualifications
1 5 (16.13%) Degree
2 2 (6.45%) ITIL Foundation Certificate
2 2 (6.45%) CCNA
2 2 (6.45%) Cisco Certification
3 1 (3.23%) ITIL Certification
Quality Assurance & Compliance
1 7 (22.58%) SLA
System Software
1 13 (41.94%) Active Directory
2 6 (19.35%) VMware Infrastructure
3 2 (6.45%) Hyper-V
4 1 (3.23%) XenApp
4 1 (3.23%) vSphere
4 1 (3.23%) Microsoft App-V
Systems Management
1 1 (3.23%) NetBackup
1 1 (3.23%) SCCM
1 1 (3.23%) SCOM
1 1 (3.23%) SCSM
Vendors
1 9 (29.03%) Microsoft
1 9 (29.03%) VMware
2 7 (22.58%) Oracle
2 7 (22.58%) IBM
3 4 (12.90%) Cisco
4 3 (9.68%) Citrix
5 1 (3.23%) Avaya
5 1 (3.23%) Lotus
5 1 (3.23%) Red Hat
5 1 (3.23%) Verint
South Wales
Redrock Consulting Ltd
Salary: £23000 - £30000 per annum
Posted: 2 days ago
Swansea, West Glamorgan
CPS Group UK
Salary: £17000 - £20000 per annum + Pension & Benefits
Posted: 2 days ago
Swansea, West Glamorgan
HAYS INFORMATION TECHNOLOGY
Salary: £17000.00 - £20000.00 per annum
Posted: 2 days ago
Newport, Gwent
Intapeople
Salary: £0 - £30000 per annum
Posted: 3 days ago