The table below looks at the statistics for the 1st Line Support role in IT jobs advertised for the Warwickshire region. Included is a guide to the average salaries offered in IT jobs that have cited 1st Line Support in their job title over the 3 months to 30 July 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
30 Jul 2015
Same period 2014 Same period 2013
First Line Support
Rank 79 70 80
Rank change year-on-year
-9 +10
Permanent jobs requiring a 1st Line Support 6 1 2
As % of all permanent IT jobs located in Warwickshire 0.76% 0.14% 0.24%
As % of the Job Titles category 0.83% 0.15% 0.25%
Number of salaries quoted 6 1 2
Average salary £18,500 £27,500 £22,000
Average salary % change year-on-year
-32.72% +25.00%
90% offered a salary of more than £18,000 £27,500 £18,800
10% offered a salary of more than £19,000 £27,500 £25,200
UK excluding London average salary £20,500 £20,000 £19,500
% change year-on-year
+2.50% +2.56%
1st Line Support
West Midlands

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Warwickshire region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Warwickshire
Permanent IT job ads with a match in the
Job Titles category
727 653 811
As % of all permanent IT jobs located in Warwickshire 91.68% 90.95% 95.52%
Number of salaries quoted 644 554 689
Average salary £35,000 £38,000 £35,000
Average salary % change year-on-year
-7.89% +8.57%
90% offered a salary of more than £24,000 £24,500 £23,500
10% offered a salary of more than £50,000 £50,000 £55,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

1st Line Support
Jobs Demand Trend in Warwickshire

This chart provides a 3-month moving total of permanent IT jobs citing 1st Line Support in the job title across the Warwickshire region as a proportion of the total demand within the Job Titles category.

1st Line Support Jobs Demand Trend in Warwickshire

1st Line Support
Salary Trend in Warwickshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support across the Warwickshire region.

1st Line Support Salary Trend in Warwickshire

1st Line Support
Job Locations in Warwickshire

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 1st Line Support within the Warwickshire region over the 3 months to 30 July 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Leamington Spa - 3 £18,000 -
Nuneaton - 3 £19,000 -
1st Line Support
West Midlands

1st Line Support
Top 30 Related IT Skills in Warwickshire

For the 6 months to 30 July 2015, IT jobs across the Warwickshire region that cited 1st Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title.

1 10 (100.00%) Windows
1 10 (100.00%) Microsoft
2 9 (90.00%) MS Office
2 9 (90.00%) ITIL
2 9 (90.00%) MS Excel
3 8 (80.00%) TCP/IP
4 7 (70.00%) Active Directory
5 6 (60.00%) MS Exchange
6 5 (50.00%) LAN
6 5 (50.00%) WAN
6 5 (50.00%) SLA
6 5 (50.00%) Cisco
6 5 (50.00%) Windows 7
7 4 (40.00%) Internet
7 4 (40.00%) HP
7 4 (40.00%) Citrix
8 3 (30.00%) Service Management
8 3 (30.00%) Service Delivery
8 3 (30.00%) Asset Management
8 3 (30.00%) Incident Management
8 3 (30.00%) Mobile Computing
8 3 (30.00%) ITIL Foundation Certificate
8 3 (30.00%) Software Asset Management
9 2 (20.00%) Windows Server 2008
9 2 (20.00%) Exchange Server 2010
9 2 (20.00%) Windows Server 2012
9 2 (20.00%) Microsoft Certification
10 1 (10.00%) VPN
10 1 (10.00%) MCP
10 1 (10.00%) MCSA

1st Line Support
Top Related IT Skills in Warwickshire by Category

For the 6 months to 30 July 2015, IT jobs across the Warwickshire region that cited 1st Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 6 (60.00%) MS Exchange
2 2 (20.00%) Exchange Server 2010
3 1 (10.00%) Exchange Server 2013
3 1 (10.00%) Exchange Server 2007
Applications
1 9 (90.00%) MS Office
1 9 (90.00%) MS Excel
Business Applications
1 1 (10.00%) Teamcenter
Communications & Networking
1 8 (80.00%) TCP/IP
2 5 (50.00%) LAN
2 5 (50.00%) WAN
3 4 (40.00%) Internet
4 1 (10.00%) IP Telephony
4 1 (10.00%) VPN
General
1 1 (10.00%) Manufacturing
Miscellaneous
1 3 (30.00%) Mobile Computing
Operating Systems
1 10 (100.00%) Windows
2 5 (50.00%) Windows 7
3 2 (20.00%) Windows Server 2012
3 2 (20.00%) Windows Server 2008
Processes & Methodologies
1 9 (90.00%) ITIL
2 3 (30.00%) Service Management
2 3 (30.00%) Service Delivery
2 3 (30.00%) Asset Management
2 3 (30.00%) Incident Management
2 3 (30.00%) Software Asset Management
Qualifications
1 3 (30.00%) ITIL Foundation Certificate
2 2 (20.00%) Microsoft Certification
3 1 (10.00%) MCTS
3 1 (10.00%) MCP
3 1 (10.00%) MCSA
Quality Assurance & Compliance
1 5 (50.00%) SLA
System Software
1 7 (70.00%) Active Directory
2 1 (10.00%) VMware Infrastructure
Vendors
1 10 (100.00%) Microsoft
2 5 (50.00%) Cisco
3 4 (40.00%) HP
3 4 (40.00%) Citrix
4 1 (10.00%) VMware