The table below looks at the statistics for the 2nd Line Support role in IT jobs advertised for the Watford region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 22 October 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
22 Oct 2014
Same period 2013 Same period 2012
Second Line Support
Rank 62 55 59
Rank change year-on-year
-7 +4
Permanent jobs requiring a 2nd Line Support 8 2 4
As % of all permanent IT jobs located in Watford 1.37% 0.53% 1.01%
As % of the Job Titles category 1.41% 0.57% 1.06%
Number of salaries quoted 2 2 4
Average salary £30,000 £32,500 £23,250
Average salary % change year-on-year
-7.69% +39.78%
UK excluding London average salary £25,000 £24,000 £24,000
% change year-on-year
+4.16% -
2nd Line Support
Hertfordshire

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Watford region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Watford
Permanent IT job ads with a match in the
Job Titles category
567 349 376
As % of all permanent IT jobs located in Watford 97.26% 93.07% 95.19%
Number of salaries quoted 421 270 249
Average salary £45,000 £37,500 £42,500
Average salary % change year-on-year
+20.00% -11.76%
90% offered a salary of more than £25,000 £25,000 £24,000
10% offered a salary of more than £63,000 £55,000 £60,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

2nd Line Support
Jobs Demand Trend in Watford

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the Watford region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in Watford

2nd Line Support
Salary Trend in Watford

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the Watford region.

2nd Line Support Salary Trend in Watford

2nd Line Support
Top 30 Related IT Skills in Watford

For the 6 months to 22 October 2014, IT jobs across the Watford region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 18 (85.71%) Windows
2 16 (76.19%) Microsoft
3 14 (66.67%) MS Excel
3 14 (66.67%) Windows Server 2008
3 14 (66.67%) Windows Server 2012
4 13 (61.90%) Windows Vista
4 13 (61.90%) Windows XP
4 13 (61.90%) MS Exchange
5 10 (47.62%) Active Directory
6 9 (42.86%) VMware
7 8 (38.10%) Windows 7
7 8 (38.10%) MS Office
8 7 (33.33%) ITIL
8 7 (33.33%) DHCP
8 7 (33.33%) DNS
8 7 (33.33%) Terminal Services
8 7 (33.33%) Windows Server 2003
8 7 (33.33%) VMware Infrastructure
8 7 (33.33%) Handset
8 7 (33.33%) Finance
9 6 (28.57%) Manufacturing
9 6 (28.57%) VMware Workstation
9 6 (28.57%) Mathematics
9 6 (28.57%) Information Security
9 6 (28.57%) Retail
9 6 (28.57%) Mentoring
9 6 (28.57%) Red Hat Enterprise Linux
9 6 (28.57%) Degree
9 6 (28.57%) VMS
9 6 (28.57%) TCP/IP

2nd Line Support
Top Related IT Skills in Watford by Category

For the 6 months to 22 October 2014, IT jobs across the Watford region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 13 (61.90%) MS Exchange
Applications
1 14 (66.67%) MS Excel
2 8 (38.10%) MS Office
Communications & Networking
1 7 (33.33%) DHCP
1 7 (33.33%) DNS
2 6 (28.57%) TCP/IP
3 1 (4.76%) LAN
3 1 (4.76%) VPN
General
1 7 (33.33%) Finance
2 6 (28.57%) Manufacturing
2 6 (28.57%) Retail
3 1 (4.76%) Law
3 1 (4.76%) Back Office
3 1 (4.76%) Telecoms
Libraries, Frameworks & Software Standards
1 1 (4.76%) COM
Miscellaneous
1 7 (33.33%) Handset
2 6 (28.57%) Mathematics
3 1 (4.76%) Management Information System
Operating Systems
1 18 (85.71%) Windows
2 14 (66.67%) Windows Server 2008
2 14 (66.67%) Windows Server 2012
3 13 (61.90%) Windows Vista
3 13 (61.90%) Windows XP
4 8 (38.10%) Windows 7
5 7 (33.33%) Windows Server 2003
6 6 (28.57%) Red Hat Enterprise Linux
6 6 (28.57%) VMS
Processes & Methodologies
1 7 (33.33%) ITIL
2 6 (28.57%) Information Security
2 6 (28.57%) Mentoring
2 6 (28.57%) E-Commerce
3 2 (9.52%) Software Deployment
4 1 (4.76%) Information Governance
4 1 (4.76%) Information Management
4 1 (4.76%) Data Protection
4 1 (4.76%) Service Delivery
4 1 (4.76%) Disaster Recovery
4 1 (4.76%) CRM
Programming Languages
1 6 (28.57%) C
2 2 (9.52%) VBA
Qualifications
1 6 (28.57%) Degree
2 2 (9.52%) MCSE
2 2 (9.52%) Microsoft Certification
2 2 (9.52%) MCITP
Quality Assurance & Compliance
1 1 (4.76%) QA
1 1 (4.76%) SLA
System Software
1 10 (47.62%) Active Directory
2 7 (33.33%) Terminal Services
2 7 (33.33%) VMware Infrastructure
3 6 (28.57%) VMware Workstation
4 1 (4.76%) vSphere
Vendors
1 16 (76.19%) Microsoft
2 9 (42.86%) VMware
3 2 (9.52%) McAfee
3 2 (9.52%) Citrix
4 1 (4.76%) Sage