The first table below looks at the demand for Customer Engagement skills in IT jobs advertised for the West Lothian region. Included is a guide to the average salaries offered in IT jobs that have cited Customer Engagement over the 3 months to 24 May 2013 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all of the Processes & Methodologies category for the West Lothian region.

Location
3 months to
24 May 2013
Same period 2012 Same period 2011
Customer Engagement
Rank - - -
Permanent jobs citing Customer Engagement 0 0 0
As % of all permanent IT jobs located in West Lothian - - -
As % of the Processes & Methodologies category - - -
Number of salaries quoted 0 0 0
Average salary - - -
UK excluding London average salary £47,500 £50,500 £45,000
% change year-on-year
-5.94% +12.22%
All Processes & Methodologies
West Lothian
Permanent IT job ads with a match in the
Processes & Methodologies category
99 74 225
As % of all permanent IT jobs located in West Lothian 93.40% 58.73% 75.76%
Number of salaries quoted 27 50 140
Average salary £36,000 £47,500 £40,000
Average salary % change year-on-year
-24.21% +18.75%
90% offered a salary of more than £33,000 £27,500 £30,000
10% offered a salary of more than £41,000 £50,000 £55,000
UK excluding London average salary £40,000 £41,000 £40,000
% change year-on-year
-2.43% +2.50%
Customer Engagement
Scotland

Customer Engagement
Jobs Demand Trend

This chart provides a 3-month moving total of permanent IT jobs citing Customer Engagement across the West Lothian region as a proportion of the total demand within the Processes & Methodologies category.

West Lothian Customer Engagement Jobs Demand Trend

Customer Engagement
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Customer Engagement across the West Lothian region.

West Lothian Customer Engagement Salary Trend

Customer Engagement
Top 30 Related IT Skills

For the 6 months to 24 May 2013, IT jobs across the West Lothian region citing Customer Engagement also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Customer Engagement.

1 15 (100.00%) Change Management
1 15 (100.00%) Incident Management
1 15 (100.00%) Infrastructure Management
2 14 (93.33%) NetApp
3 13 (86.67%) SAN
4 12 (80.00%) Cisco
4 12 (80.00%) Brocade
5 11 (73.33%) NAS
5 11 (73.33%) Symmetrix DMX
5 11 (73.33%) EMC
5 11 (73.33%) Symmetrix
6 10 (66.67%) Disaster Recovery
6 10 (66.67%) Replication
7 9 (60.00%) ITSM
7 9 (60.00%) Workflow
8 8 (53.33%) Microsoft
8 8 (53.33%) SQL
8 8 (53.33%) Oracle
8 8 (53.33%) UNIX
8 8 (53.33%) Windows
9 7 (46.67%) Linux
9 7 (46.67%) Degree
10 6 (40.00%) QA
10 6 (40.00%) Firmware
10 6 (40.00%) Service Delivery
11 5 (33.33%) NetBackup
11 5 (33.33%) StorageTek
11 5 (33.33%) Sun
11 5 (33.33%) IBM
11 5 (33.33%) NFS

Customer Engagement
Top Related IT Skills by Category

For the 6 months to 24 May 2013, IT jobs across the West Lothian region citing Customer Engagement also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Customer Engagement. Up to 20 skills are shown per category.

Communications & Networking
1 13 (86.67%) SAN
2 11 (73.33%) NAS
3 3 (20.00%) Broadband
Job Titles
1 6 (40.00%) Technical Leader
2 5 (33.33%) Storage Specialist
3 4 (26.67%) SAN Storage Specialist
3 4 (26.67%) SAN Specialist
4 2 (13.33%) Analyst
4 2 (13.33%) Support Specialist
4 2 (13.33%) Storage Analyst
5 1 (6.667%) 3rd Line Support
5 1 (6.667%) 2nd Line Support
5 1 (6.667%) 3rd Line Support Specialist
Miscellaneous
1 11 (73.33%) Symmetrix DMX
1 11 (73.33%) Symmetrix
2 10 (66.67%) Replication
3 6 (40.00%) Firmware
4 3 (20.00%) Celerra
Operating Systems
1 8 (53.33%) UNIX
1 8 (53.33%) Windows
2 7 (46.67%) Linux
Processes & Methodologies
1 15 (100.00%) Change Management
1 15 (100.00%) Incident Management
1 15 (100.00%) Infrastructure Management
2 10 (66.67%) Disaster Recovery
3 9 (60.00%) ITSM
3 9 (60.00%) Workflow
4 6 (40.00%) Service Delivery
5 5 (33.33%) Data Protection
5 5 (33.33%) Analytics
6 4 (26.67%) Service Management
Programming Languages
1 8 (53.33%) SQL
Qualifications
1 7 (46.67%) Degree
Quality Assurance & Compliance
1 6 (40.00%) QA
2 3 (20.00%) SLA
System Software
1 5 (33.33%) NFS
2 4 (26.67%) SRDF
2 4 (26.67%) Oracle RMAN
3 3 (20.00%) Active Directory
Systems Management
1 5 (33.33%) NetBackup
1 5 (33.33%) Ionix
2 4 (26.67%) EMC TimeFinder
Vendors
1 14 (93.33%) NetApp
2 12 (80.00%) Cisco
2 12 (80.00%) Brocade
3 11 (73.33%) EMC
4 8 (53.33%) Microsoft
4 8 (53.33%) Oracle
5 5 (33.33%) StorageTek
5 5 (33.33%) Sun
5 5 (33.33%) IBM
6 4 (26.67%) Symantec