The table below looks at the statistics for the 2nd Line Support Engineer role in IT jobs advertised for the West Midlands region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support Engineer in their job title over the 3 months to 30 June 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
30 Jun 2015
Same period 2014 Same period 2013
Second Line Support Engineer
Rank 199 202 207
Rank change year-on-year
+3 +5
Permanent jobs requiring a 2nd Line Support Engineer 22 14 5
As % of all permanent IT jobs located in the West Midlands 0.38% 0.26% 0.093%
As % of the Job Titles category 0.40% 0.27% 0.097%
Number of salaries quoted 18 12 5
Average salary £24,625 £25,000 £25,000
Average salary % change year-on-year
-1.50% -
90% offered a salary of more than £21,775 £20,500 £20,600
10% offered a salary of more than £26,500 £29,719 £25,600
UK excluding London average salary £25,000 £25,000 £26,225
% change year-on-year
- -4.67%
2nd Line Support Engineer
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the West Midlands region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
West Midlands
Permanent IT job ads with a match in the
Job Titles category
5455 5155 5148
As % of all permanent IT jobs located in the West Midlands 94.48% 94.47% 95.30%
Number of salaries quoted 4560 4367 4308
Average salary £39,100 £40,000 £37,500
Average salary % change year-on-year
-2.25% +6.66%
90% offered a salary of more than £25,000 £25,000 £25,000
10% offered a salary of more than £60,000 £56,450 £57,500
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

2nd Line Support Engineer
Jobs Demand Trend in the West Midlands

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support Engineer in the job title across the West Midlands region as a proportion of the total demand within the Job Titles category.

2nd Line Support Engineer Jobs Demand Trend in the West Midlands

2nd Line Support Engineer
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support Engineer across the West Midlands region.

2nd Line Support Engineer Salary Trend in the West Midlands

2nd Line Support Engineer
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support Engineer within the West Midlands region over the 3 months to 30 June 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham -10 7 £26,250 +28.04%
Staffordshire +21 6 £22,500 -2.17%
Coventry -7 3 £24,250 -22.40%
Shropshire -6 2 £22,000 +1.14%
Warwickshire -21 2 £24,917 -0.33%
Worcestershire -7 1 £21,250 -15.00%
Solihull - 1 £27,500 -
2nd Line Support Engineer
England

2nd Line Support Engineer
Top 30 Related IT Skills in the West Midlands

For the 6 months to 30 June 2015, IT jobs across the West Midlands region that cited 2nd Line Support Engineer in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support Engineer in their job title.

1 28 (70.00%) Active Directory
2 26 (65.00%) Windows
3 22 (55.00%) MS Excel
3 22 (55.00%) MS Exchange
4 19 (47.50%) Microsoft
5 18 (45.00%) Citrix
6 14 (35.00%) ITIL
7 13 (32.50%) VMware
8 12 (30.00%) Cisco
8 12 (30.00%) Windows Server 2008
9 11 (27.50%) Windows Server 2012
9 11 (27.50%) MS Office
10 10 (25.00%) WAN
11 9 (22.50%) LAN
11 9 (22.50%) Exchange Server 2010
12 8 (20.00%) Exchange Server 2007
12 8 (20.00%) XenApp
12 8 (20.00%) Windows XP
12 8 (20.00%) Firewall
12 8 (20.00%) Service Delivery
13 7 (17.50%) Blackberry
13 7 (17.50%) Windows Server 2003
13 7 (17.50%) Windows 7
13 7 (17.50%) Degree
14 6 (15.00%) Analytical Skills
14 6 (15.00%) Wireless
15 5 (12.50%) Microsoft Certification
15 5 (12.50%) Video Conferencing
15 5 (12.50%) VMware Infrastructure
16 4 (10.00%) Apple

2nd Line Support Engineer
Top Related IT Skills in the West Midlands by Category

For the 6 months to 30 June 2015, IT jobs across the West Midlands region that cited 2nd Line Support Engineer in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support Engineer in their job title. Up to 20 skills are shown per category.

Application Platforms
1 22 (55.00%) MS Exchange
2 9 (22.50%) Exchange Server 2010
3 8 (20.00%) Exchange Server 2007
4 3 (7.50%) Exchange Server 2003
5 2 (5.00%) Exchange Server 2013
6 1 (2.50%) WebLogic
6 1 (2.50%) Blackberry Enterprise Server
Applications
1 22 (55.00%) MS Excel
2 11 (27.50%) MS Office
3 3 (7.50%) MS Project
3 3 (7.50%) MS Visio
4 1 (2.50%) MS PowerPoint
Cloud Services
1 3 (7.50%) Office 365
Communications & Networking
1 10 (25.00%) WAN
2 9 (22.50%) LAN
3 8 (20.00%) Firewall
4 6 (15.00%) Wireless
5 4 (10.00%) TCP/IP
5 4 (10.00%) DNS
6 3 (7.50%) SAN
6 3 (7.50%) MPLS
6 3 (7.50%) DHCP
7 2 (5.00%) VPN
7 2 (5.00%) IP Telephony
7 2 (5.00%) NAS
8 1 (2.50%) Wi-Fi
8 1 (2.50%) Ethernet
8 1 (2.50%) DSL
8 1 (2.50%) IPv4
Database & Business Intelligence
1 2 (5.00%) SQL Server
1 2 (5.00%) RDBMS
1 2 (5.00%) SQL Server 2000
1 2 (5.00%) SQL Server 2005
1 2 (5.00%) SQL Server 2008
1 2 (5.00%) Relational Database
General
1 3 (7.50%) Finance
Miscellaneous
1 7 (17.50%) Blackberry
2 6 (15.00%) Analytical Skills
3 5 (12.50%) Video Conferencing
4 2 (5.00%) Mathematics
5 1 (2.50%) Computer Science
5 1 (2.50%) Clustering
5 1 (2.50%) Data Centre
Operating Systems
1 26 (65.00%) Windows
2 12 (30.00%) Windows Server 2008
3 11 (27.50%) Windows Server 2012
4 8 (20.00%) Windows XP
5 7 (17.50%) Windows Server 2003
5 7 (17.50%) Windows 7
6 4 (10.00%) Linux
7 3 (7.50%) Windows 8
8 2 (5.00%) UNIX
9 1 (2.50%) Solaris
9 1 (2.50%) Windows Vista
9 1 (2.50%) Android
9 1 (2.50%) Apple iOS
9 1 (2.50%) Mac OS
Processes & Methodologies
1 14 (35.00%) ITIL
2 8 (20.00%) Service Delivery
3 3 (7.50%) Incident Management
3 3 (7.50%) Stakeholder Engagement
4 1 (2.50%) Data Protection
4 1 (2.50%) Disaster Recovery
4 1 (2.50%) Project Management
Programming Languages
1 2 (5.00%) C
1 2 (5.00%) SQL
2 1 (2.50%) Java
2 1 (2.50%) Perl
Qualifications
1 7 (17.50%) Degree
2 5 (12.50%) Microsoft Certification
3 3 (7.50%) MCITP
4 2 (5.00%) MCSA
4 2 (5.00%) CCNA
4 2 (5.00%) Cisco Certification
Quality Assurance & Compliance
1 3 (7.50%) SLA
System Software
1 28 (70.00%) Active Directory
2 8 (20.00%) XenApp
3 5 (12.50%) VMware Infrastructure
4 3 (7.50%) Hyper-V
5 2 (5.00%) XenDesktop
5 2 (5.00%) VMware ESXi
6 1 (2.50%) Terminal Services
6 1 (2.50%) VMware Server
Systems Management
1 2 (5.00%) Nagios
2 1 (2.50%) SCCM
Vendors
1 19 (47.50%) Microsoft
2 18 (45.00%) Citrix
3 13 (32.50%) VMware
4 12 (30.00%) Cisco
5 4 (10.00%) Apple
6 2 (5.00%) NetApp
7 1 (2.50%) HP
7 1 (2.50%) IBM
7 1 (2.50%) Sybase
7 1 (2.50%) Business Objects
7 1 (2.50%) McAfee