The table below looks at the statistics for the 2nd Line Support Engineer role in IT jobs advertised for the West Midlands region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support Engineer in their job title over the 3 months to 23 September 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
23 Sep 2014
Same period 2013 Same period 2012
Second Line Support Engineer
Rank 207 192 193
Rank change year-on-year
-15 +1
Permanent jobs requiring a 2nd Line Support Engineer 16 17 12
As % of all permanent IT jobs located in the West Midlands 0.29% 0.31% 0.24%
As % of the Job Titles category 0.30% 0.33% 0.26%
Number of salaries quoted 12 15 7
Average salary £23,000 £22,500 £21,500
Average salary % change year-on-year
+2.22% +4.65%
UK excluding London average salary £25,000 £25,000 £24,000
% change year-on-year
- +4.16%
2nd Line Support Engineer
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the West Midlands region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
West Midlands
Permanent IT job ads with a match in the
Job Titles category
5358 5142 4651
As % of all permanent IT jobs located in the West Midlands 95.63% 95.22% 94.76%
Number of salaries quoted 4479 4376 3966
Average salary £40,000 £37,500 £37,500
Average salary % change year-on-year
+6.66% -
90% offered a salary of more than £24,000 £24,000 £25,000
10% offered a salary of more than £65,000 £57,500 £55,000
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

2nd Line Support Engineer
Jobs Demand Trend in the West Midlands

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support Engineer in the job title across the West Midlands region as a proportion of the total demand within the Job Titles category.

2nd Line Support Engineer Jobs Demand Trend in the West Midlands

2nd Line Support Engineer
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support Engineer across the West Midlands region.

2nd Line Support Engineer Salary Trend in the West Midlands

2nd Line Support Engineer
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support Engineer within the West Midlands region over the 3 months to 23 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham - 5 £21,500 - 1
Shropshire -2 3 £23,000 -23.33%
Coventry - 2 £28,375 -
Staffordshire -15 1 £23,000 +4.54%
Dudley - 1 £23,000 -
Walsall - 1 £23,000 -
Wolverhampton - 1 £23,000 -
2nd Line Support Engineer
England

2nd Line Support Engineer
Top 30 Related IT Skills in the West Midlands

For the 6 months to 23 September 2014, IT jobs across the West Midlands region that cited 2nd Line Support Engineer in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support Engineer in their job title.

1 23 (79.31%) Windows
2 18 (62.07%) Active Directory
3 17 (58.62%) Windows Server 2008
4 16 (55.17%) VMware
5 14 (48.28%) Windows Server 2012
6 13 (44.83%) Citrix
7 12 (41.38%) HP
8 11 (37.93%) Windows Server 2003
9 10 (34.48%) DNS
9 10 (34.48%) SAN
10 9 (31.03%) Windows XP
10 9 (31.03%) LAN
10 9 (31.03%) DHCP
10 9 (31.03%) TCP/IP
10 9 (31.03%) Microsoft
10 9 (31.03%) Windows 8
11 8 (27.59%) MS Exchange
11 8 (27.59%) WAN
11 8 (27.59%) Firewall
11 8 (27.59%) Finance
12 6 (20.69%) ITIL
12 6 (20.69%) MCSE
12 6 (20.69%) VPN
12 6 (20.69%) Microsoft Certification
12 6 (20.69%) NetApp
13 5 (17.24%) MS Office
13 5 (17.24%) CCNA
13 5 (17.24%) Dell
13 5 (17.24%) Cisco Certification
13 5 (17.24%) Backup Exec

2nd Line Support Engineer
Top Related IT Skills in the West Midlands by Category

For the 6 months to 23 September 2014, IT jobs across the West Midlands region that cited 2nd Line Support Engineer in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support Engineer in their job title. Up to 20 skills are shown per category.

Application Platforms
1 8 (27.59%) MS Exchange
2 5 (17.24%) Exchange Server 2010
3 3 (10.34%) WebLogic
3 3 (10.34%) Exchange Server 2003
3 3 (10.34%) Exchange Server 2007
4 2 (6.90%) IIS
4 2 (6.90%) Exchange Server 2013
5 1 (3.45%) SharePoint
5 1 (3.45%) Blackberry Enterprise Server
5 1 (3.45%) Lync
5 1 (3.45%) SharePoint Server
Applications
1 5 (17.24%) MS Office
2 4 (13.79%) MS Excel
Cloud Services
1 2 (6.90%) Office 365
2 1 (3.45%) Cloud Computing
Communications & Networking
1 10 (34.48%) DNS
1 10 (34.48%) SAN
2 9 (31.03%) LAN
2 9 (31.03%) DHCP
2 9 (31.03%) TCP/IP
3 8 (27.59%) WAN
3 8 (27.59%) Firewall
4 6 (20.69%) VPN
5 5 (17.24%) VLAN
6 2 (6.90%) Wireless
6 2 (6.90%) Internet
7 1 (3.45%) MPLS
7 1 (3.45%) Intranet
7 1 (3.45%) IP Telephony
7 1 (3.45%) ADSL
Database & Business Intelligence
1 4 (13.79%) SQL Server
2 1 (3.45%) SQL Server 2005
2 1 (3.45%) SQL Server 2008
General
1 8 (27.59%) Finance
2 1 (3.45%) Advertising
Libraries, Frameworks & Software Standards
1 1 (3.45%) .NET
1 1 (3.45%) Web Services
1 1 (3.45%) XML
Miscellaneous
1 4 (13.79%) EqualLogic
2 3 (10.34%) Computer Science
3 1 (3.45%) Blackberry
3 1 (3.45%) Analytical Skills
Operating Systems
1 23 (79.31%) Windows
2 17 (58.62%) Windows Server 2008
3 14 (48.28%) Windows Server 2012
4 11 (37.93%) Windows Server 2003
5 9 (31.03%) Windows XP
5 9 (31.03%) Windows 8
6 4 (13.79%) VMS
6 4 (13.79%) Linux
7 3 (10.34%) UNIX
7 3 (10.34%) Windows 7
8 1 (3.45%) Apple iOS
8 1 (3.45%) Android
8 1 (3.45%) Windows 2000 Server
Processes & Methodologies
1 6 (20.69%) ITIL
2 3 (10.34%) Continuous Improvement
3 1 (3.45%) Kalman Filter
3 1 (3.45%) Change Management
3 1 (3.45%) Disaster Recovery
Programming Languages
1 4 (13.79%) SQL
Qualifications
1 6 (20.69%) MCSE
1 6 (20.69%) Microsoft Certification
2 5 (17.24%) Cisco Certification
2 5 (17.24%) CCNA
3 4 (13.79%) CCA
3 4 (13.79%) Citrix Certification
4 2 (6.90%) MCSA
4 2 (6.90%) MCITP
5 1 (3.45%) MCP
5 1 (3.45%) Network+ Certification
5 1 (3.45%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 4 (13.79%) SLA
System Software
1 18 (62.07%) Active Directory
2 5 (17.24%) vSphere
3 4 (13.79%) Hyper-V
3 4 (13.79%) vCloud
4 3 (10.34%) XenApp
4 3 (10.34%) VMware Infrastructure
5 2 (6.90%) XenDesktop
6 1 (3.45%) VMware ESXi
6 1 (3.45%) XenServer
6 1 (3.45%) Terminal Server
6 1 (3.45%) VMware ESX
Systems Management
1 5 (17.24%) Backup Exec
2 3 (10.34%) SCCM
3 1 (3.45%) SCOM
3 1 (3.45%) EMC NetWorker
3 1 (3.45%) MAILsweeper
Vendors
1 16 (55.17%) VMware
2 13 (44.83%) Citrix
3 12 (41.38%) HP
4 9 (31.03%) Microsoft
5 6 (20.69%) NetApp
6 5 (17.24%) Dell
6 5 (17.24%) SonicWALL
7 4 (13.79%) Symantec
7 4 (13.79%) WatchGuard
8 3 (10.34%) Mitel
8 3 (10.34%) IBM
9 2 (6.90%) Apple
10 1 (3.45%) CommVault
10 1 (3.45%) Cisco
10 1 (3.45%) EMC
10 1 (3.45%) Sophos
10 1 (3.45%) Finjan
10 1 (3.45%) Kaspersky
10 1 (3.45%) Kaseya
10 1 (3.45%) AVG
Birmingham, West Midlands (County)
Search Consultancy
Salary: £15000 - £20000 per annum + Benefits
Posted: 3 days ago