The table below looks at the statistics for the 2nd Line Support Engineer role in IT jobs advertised for the West Midlands region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support Engineer in their job title over the 3 months to 10 February 2016 with a comparison to the same period in the previous 2 years.

Location
3 months to
10 Feb 2016
Same period 2015 Same period 2014
Second Line Support Engineer
Rank 201 197 183
Rank change year-on-year
-4 -14
Permanent jobs requiring a 2nd Line Support Engineer 28 18 14
As % of all permanent IT jobs located in the West Midlands 0.49% 0.36% 0.33%
As % of the Job Titles category 0.51% 0.37% 0.34%
Number of salaries quoted 25 17 11
Average salary £25,000 £25,000 £23,000
Average salary % change year-on-year
- +8.69%
90% offered a salary of more than £22,500 £21,000 £22,000
10% offered a salary of more than £38,700 £28,000 £24,800
UK excluding London average salary £26,000 £25,000 £24,500
% change year-on-year
+4.00% +2.04%
2nd Line Support Engineer
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the West Midlands region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
West Midlands
Permanent IT job ads with a match in the
Job Titles category
5468 4892 4144
As % of all permanent IT jobs located in the West Midlands 96.05% 96.68% 96.24%
Number of salaries quoted 4556 4250 3413
Average salary £42,500 £38,500 £37,500
Average salary % change year-on-year
+10.38% +2.66%
90% offered a salary of more than £25,000 £22,500 £23,000
10% offered a salary of more than £60,000 £55,000 £55,000
UK excluding London average salary £42,000 £40,000 £40,000
% change year-on-year
+5.00% -

2nd Line Support Engineer
Jobs Demand Trend in the West Midlands

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support Engineer in the job title across the West Midlands region as a proportion of the total demand within the Job Titles category.

2nd Line Support Engineer Jobs Demand Trend in the West Midlands

2nd Line Support Engineer
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support Engineer across the West Midlands region.

2nd Line Support Engineer Salary Trend in the West Midlands

2nd Line Support Engineer
Salary Histogram in the West Midlands

This chart provides a salary histogram for IT jobs citing 2nd Line Support Engineer across the West Midlands region over the 3 months to 10 February 2016.

2nd Line Support Engineer Salary Histogram in the West Midlands

2nd Line Support Engineer
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support Engineer within the West Midlands region over the 3 months to 10 February 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Coventry -3 8 £25,000 +8.69%
Warwickshire -10 8 £30,000 -14.28%
Staffordshire +1 6 £23,500 -4.08%
Birmingham -4 5 £27,500 +10.00% 1
2nd Line Support Engineer
England

2nd Line Support Engineer
Top 30 Related IT Skills in the West Midlands

For the 6 months to 10 February 2016, IT jobs across the West Midlands region that cited 2nd Line Support Engineer in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support Engineer in their job title.

1 41 (89.13%) Windows
2 32 (69.57%) Windows Server
3 29 (63.04%) VMware
4 28 (60.87%) Active Directory
5 22 (47.83%) Windows Server 2012
6 19 (41.30%) Microsoft
7 17 (36.96%) Hyper-V
8 15 (32.61%) VMware Infrastructure
8 15 (32.61%) Windows Server 2003
8 15 (32.61%) SQL Server
9 13 (28.26%) TCP/IP
9 13 (28.26%) VLAN
10 12 (26.09%) Windows Server 2008
10 12 (26.09%) MS Exchange
10 12 (26.09%) Linux
11 11 (23.91%) Windows 7
12 10 (21.74%) SCCM
12 10 (21.74%) Intel Security
12 10 (21.74%) Site Server
12 10 (21.74%) McAfee ePO
12 10 (21.74%) Server Building
13 9 (19.57%) WAN
14 8 (17.39%) Cisco
14 8 (17.39%) Microsoft Certification
15 7 (15.22%) Exchange Server 2010
15 7 (15.22%) Windows 8
15 7 (15.22%) Patch Management
15 7 (15.22%) Cisco Certification
15 7 (15.22%) LAN
16 6 (13.04%) MCSA

2nd Line Support Engineer
Top Related IT Skills in the West Midlands by Category

For the 6 months to 10 February 2016, IT jobs across the West Midlands region that cited 2nd Line Support Engineer in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support Engineer in their job title. Up to 20 skills are shown per category.

Application Platforms
1 12 (26.09%) MS Exchange
2 10 (21.74%) Site Server
3 7 (15.22%) Exchange Server 2010
4 3 (6.52%) Exchange Server 2013
4 3 (6.52%) IIS
4 3 (6.52%) Moodle
4 3 (6.52%) SugarCRM
5 2 (4.35%) GroupWise
6 1 (2.17%) BizTalk Server
6 1 (2.17%) CMS
6 1 (2.17%) EPiServer CMS
6 1 (2.17%) Exchange Server 2003
6 1 (2.17%) JBoss
6 1 (2.17%) Skype for Business
6 1 (2.17%) WordPress
Applications
1 2 (4.35%) MS Office
2 1 (2.17%) MS Excel
Business Applications
1 1 (2.17%) SAP Oil and Gas
Cloud Services
1 2 (4.35%) Office 365
2 1 (2.17%) Cloud Computing
2 1 (2.17%) IaaS
2 1 (2.17%) Microsoft Azure
Communications & Networking
1 13 (28.26%) TCP/IP
1 13 (28.26%) VLAN
2 9 (19.57%) WAN
3 7 (15.22%) LAN
4 4 (8.70%) Firewall
4 4 (8.70%) Network Security
5 3 (6.52%) Asterisk PBX
5 3 (6.52%) DHCP
5 3 (6.52%) DNS
5 3 (6.52%) Unified Communications
5 3 (6.52%) VoIP
6 2 (4.35%) CTI
6 2 (4.35%) DWDM
6 2 (4.35%) Internet
6 2 (4.35%) Intranet
6 2 (4.35%) IP Telephony
7 1 (2.17%) SAN
Database & Business Intelligence
1 15 (32.61%) SQL Server
2 2 (4.35%) SQL Server Reporting Services
3 1 (2.17%) SQL Server 2008
3 1 (2.17%) SQL Server 2012
Development Applications
1 3 (6.52%) Git (software)
2 2 (4.35%) Hudson
General
1 4 (8.70%) Finance
2 3 (6.52%) Telecoms
3 1 (2.17%) Advertising
3 1 (2.17%) Electronics
3 1 (2.17%) Financial Institution
3 1 (2.17%) Manufacturing
3 1 (2.17%) Marketing
Libraries, Frameworks & Software Standards
1 3 (6.52%) LAMP
1 3 (6.52%) Web Services
2 2 (4.35%) EDI
3 1 (2.17%) COM
Miscellaneous
1 3 (6.52%) Data Centre
2 2 (4.35%) Driving Licence
3 1 (2.17%) Analytical Skills
3 1 (2.17%) iPhone
3 1 (2.17%) Replication
3 1 (2.17%) Video Conferencing
Operating Systems
1 41 (89.13%) Windows
2 32 (69.57%) Windows Server
3 22 (47.83%) Windows Server 2012
4 15 (32.61%) Windows Server 2003
5 12 (26.09%) Linux
5 12 (26.09%) Windows Server 2008
6 11 (23.91%) Windows 7
7 7 (15.22%) Windows 8
8 5 (10.87%) Windows 10
9 4 (8.70%) Windows XP
10 1 (2.17%) Mac OS X
10 1 (2.17%) Windows 2000 Server
10 1 (2.17%) Windows Vista
Processes & Methodologies
1 10 (21.74%) Server Building
2 7 (15.22%) Patch Management
3 5 (10.87%) Configuration Management
4 4 (8.70%) Cybersecurity
4 4 (8.70%) ITIL
5 3 (6.52%) CRM
5 3 (6.52%) Open Source
6 2 (4.35%) Change Management
6 2 (4.35%) Data Protection
6 2 (4.35%) E-Commerce
6 2 (4.35%) ERP
6 2 (4.35%) Fault Management
6 2 (4.35%) Project Management
6 2 (4.35%) Technical Analysis
6 2 (4.35%) Time Management
6 2 (4.35%) Workflow
7 1 (2.17%) Disaster Recovery
7 1 (2.17%) ITIL V3
7 1 (2.17%) Network Monitoring
7 1 (2.17%) Programme Management
Programming Languages
1 6 (13.04%) SQL
2 2 (4.35%) C#
Qualifications
1 8 (17.39%) Microsoft Certification
2 7 (15.22%) Cisco Certification
3 6 (13.04%) MCSA
4 5 (10.87%) CCNA
5 4 (8.70%) Degree
5 4 (8.70%) MCP
5 4 (8.70%) MCSE
6 3 (6.52%) MCITP
7 2 (4.35%) CCNP
7 2 (4.35%) MCTS
8 1 (2.17%) CCVP
8 1 (2.17%) SC Cleared
8 1 (2.17%) Security Cleared
Quality Assurance & Compliance
1 3 (6.52%) SLA
System Software
1 28 (60.87%) Active Directory
2 17 (36.96%) Hyper-V
3 15 (32.61%) VMware Infrastructure
4 6 (13.04%) Firmware
Systems Management
1 10 (21.74%) McAfee ePO
1 10 (21.74%) SCCM
2 6 (13.04%) WSUS
3 3 (6.52%) Cisco UCCE
3 3 (6.52%) Cisco UCCX
4 2 (4.35%) Backup Exec
Vendors
1 29 (63.04%) VMware
2 19 (41.30%) Microsoft
3 10 (21.74%) Intel Security
4 8 (17.39%) Cisco
5 4 (8.70%) CheckPoint
5 4 (8.70%) Palo Alto
5 4 (8.70%) Veeam
6 2 (4.35%) Apple
6 2 (4.35%) Avaya
6 2 (4.35%) Novell
6 2 (4.35%) Siemens
6 2 (4.35%) Symantec
7 1 (2.17%) Citrix
7 1 (2.17%) EMC
7 1 (2.17%) EPiServer
7 1 (2.17%) IPFX
7 1 (2.17%) NetApp
7 1 (2.17%) SAP
7 1 (2.17%) SolarWinds
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