The table below looks at the statistics for the 2nd Line Support Engineer role in IT jobs advertised for the West Midlands region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support Engineer in their job title over the 3 months to 2 September 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
2 Sep 2015
Same period 2014 Same period 2013
Second Line Support Engineer
Rank 214 200 203
Rank change year-on-year
-14 +3
Permanent jobs requiring a 2nd Line Support Engineer 6 15 10
As % of all permanent IT jobs located in the West Midlands 0.11% 0.27% 0.18%
As % of the Job Titles category 0.11% 0.29% 0.19%
Number of salaries quoted 4 12 10
Average salary £22,917 £23,000 £23,000
Average salary % change year-on-year
-0.36% -
90% offered a salary of more than £21,625 £23,000 £19,750
10% offered a salary of more than £28,000 £25,000 £30,450
UK excluding London average salary £25,000 £24,125 £25,000
% change year-on-year
+3.62% -3.50%
2nd Line Support Engineer
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the West Midlands region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
West Midlands
Permanent IT job ads with a match in the
Job Titles category
5349 5222 5236
As % of all permanent IT jobs located in the West Midlands 94.06% 95.40% 94.75%
Number of salaries quoted 4458 4332 4448
Average salary £40,000 £40,000 £37,500
Average salary % change year-on-year
- +6.66%
90% offered a salary of more than £25,000 £25,000 £24,000
10% offered a salary of more than £60,000 £57,500 £62,500
UK excluding London average salary £40,000 £40,000 £39,000
% change year-on-year
- +2.56%

2nd Line Support Engineer
Jobs Demand Trend in the West Midlands

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support Engineer in the job title across the West Midlands region as a proportion of the total demand within the Job Titles category.

2nd Line Support Engineer Jobs Demand Trend in the West Midlands

2nd Line Support Engineer
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support Engineer across the West Midlands region.

2nd Line Support Engineer Salary Trend in the West Midlands

2nd Line Support Engineer
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support Engineer within the West Midlands region over the 3 months to 2 September 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham +6 2 £26,250 +22.09%
Staffordshire +6 2 - -
Warwickshire -7 1 £23,334 -6.66%
Worcestershire - 1 £21,250 -
2nd Line Support Engineer
England

2nd Line Support Engineer
Top 30 Related IT Skills in the West Midlands

For the 6 months to 2 September 2015, IT jobs across the West Midlands region that cited 2nd Line Support Engineer in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support Engineer in their job title.

1 19 (67.86%) MS Exchange
1 19 (67.86%) Active Directory
2 17 (60.71%) Windows
3 16 (57.14%) Citrix
4 14 (50.00%) MS Excel
5 13 (46.43%) Microsoft
6 12 (42.86%) VMware
7 11 (39.29%) ITIL
8 8 (28.57%) Cisco
8 8 (28.57%) Exchange Server 2007
8 8 (28.57%) XenApp
8 8 (28.57%) Exchange Server 2010
9 7 (25.00%) Windows Server 2012
9 7 (25.00%) MS Office
9 7 (25.00%) Windows XP
10 6 (21.43%) Blackberry
10 6 (21.43%) Service Delivery
10 6 (21.43%) Windows Server 2008
10 6 (21.43%) VMware Infrastructure
10 6 (21.43%) Windows 7
10 6 (21.43%) Analytical Skills
11 5 (17.86%) Video Conferencing
11 5 (17.86%) Degree
11 5 (17.86%) Wireless
12 4 (14.29%) Firewall
12 4 (14.29%) DHCP
12 4 (14.29%) TCP/IP
12 4 (14.29%) DNS
12 4 (14.29%) Windows Server 2003
13 3 (10.71%) Microsoft Certification

2nd Line Support Engineer
Top Related IT Skills in the West Midlands by Category

For the 6 months to 2 September 2015, IT jobs across the West Midlands region that cited 2nd Line Support Engineer in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support Engineer in their job title. Up to 20 skills are shown per category.

Application Platforms
1 19 (67.86%) MS Exchange
2 8 (28.57%) Exchange Server 2007
2 8 (28.57%) Exchange Server 2010
3 3 (10.71%) Exchange Server 2003
4 2 (7.14%) Exchange Server 2013
Applications
1 14 (50.00%) MS Excel
2 7 (25.00%) MS Office
3 1 (3.57%) MS Project
3 1 (3.57%) MS Visio
Cloud Services
1 2 (7.14%) Office 365
Communications & Networking
1 5 (17.86%) Wireless
2 4 (14.29%) DNS
2 4 (14.29%) DHCP
2 4 (14.29%) TCP/IP
2 4 (14.29%) Firewall
3 3 (10.71%) LAN
3 3 (10.71%) WAN
4 2 (7.14%) VPN
4 2 (7.14%) SAN
4 2 (7.14%) MPLS
4 2 (7.14%) IP Telephony
4 2 (7.14%) NAS
Database & Business Intelligence
1 3 (10.71%) SQL Server
1 3 (10.71%) SQL Server 2008
2 2 (7.14%) Relational Database
2 2 (7.14%) RDBMS
2 2 (7.14%) SQL Server 2000
2 2 (7.14%) SQL Server 2005
3 1 (3.57%) BusinessObjects
3 1 (3.57%) SQL Server 2012
General
1 3 (10.71%) Finance
Miscellaneous
1 6 (21.43%) Blackberry
1 6 (21.43%) Analytical Skills
2 5 (17.86%) Video Conferencing
3 2 (7.14%) Mathematics
Operating Systems
1 17 (60.71%) Windows
2 7 (25.00%) Windows XP
2 7 (25.00%) Windows Server 2012
3 6 (21.43%) Windows Server 2008
3 6 (21.43%) Windows 7
4 4 (14.29%) Windows Server 2003
5 3 (10.71%) Linux
6 2 (7.14%) Windows 8
7 1 (3.57%) Apple iOS
7 1 (3.57%) Mac OS
7 1 (3.57%) UNIX
7 1 (3.57%) Solaris
7 1 (3.57%) Windows Vista
7 1 (3.57%) Android
Processes & Methodologies
1 11 (39.29%) ITIL
2 6 (21.43%) Service Delivery
3 1 (3.57%) Incident Management
3 1 (3.57%) Data Protection
3 1 (3.57%) Stakeholder Engagement
3 1 (3.57%) Project Management
Programming Languages
1 2 (7.14%) C
1 2 (7.14%) SQL
2 1 (3.57%) Java
2 1 (3.57%) Perl
Qualifications
1 5 (17.86%) Degree
2 3 (10.71%) Microsoft Certification
2 3 (10.71%) MCITP
3 2 (7.14%) MCSA
Quality Assurance & Compliance
1 2 (7.14%) SLA
System Software
1 19 (67.86%) Active Directory
2 8 (28.57%) XenApp
3 6 (21.43%) VMware Infrastructure
4 2 (7.14%) Hyper-V
4 2 (7.14%) XenDesktop
4 2 (7.14%) VMware ESXi
Systems Management
1 2 (7.14%) Nagios
Vendors
1 16 (57.14%) Citrix
2 13 (46.43%) Microsoft
3 12 (42.86%) VMware
4 8 (28.57%) Cisco
5 2 (7.14%) NetApp
5 2 (7.14%) Apple
6 1 (3.57%) Sybase
Solihull, West Midlands (County)
Senitor Associates
Salary: £20000 - £27000 per annum + Great Benefits
Posted: 6 days ago