The table below looks at the statistics for the 2nd Line Support Engineer role in IT jobs advertised for the West Midlands region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support Engineer in their job title over the 3 months to 21 April 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
21 Apr 2015
Same period 2014 Same period 2013
Second Line Support Engineer
Rank 194 183 198
Rank change year-on-year
-11 +15
Permanent jobs requiring a 2nd Line Support Engineer 19 16 6
As % of all permanent IT jobs located in the West Midlands 0.36% 0.32% 0.12%
As % of the Job Titles category 0.38% 0.34% 0.13%
Number of salaries quoted 19 16 6
Average salary £24,250 £23,250 £22,750
Average salary % change year-on-year
+4.30% +2.19%
90% offered a salary of more than £22,000 £22,000 £20,875
10% offered a salary of more than £27,000 £27,500 £27,500
UK excluding London average salary £25,000 £24,000 £25,000
% change year-on-year
+4.16% -4.00%
2nd Line Support Engineer
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the West Midlands region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
West Midlands
Permanent IT job ads with a match in the
Job Titles category
5044 4713 4767
As % of all permanent IT jobs located in the West Midlands 95.26% 95.50% 95.15%
Number of salaries quoted 4294 3935 3993
Average salary £38,750 £40,000 £36,500
Average salary % change year-on-year
-3.12% +9.58%
90% offered a salary of more than £25,000 £24,500 £22,500
10% offered a salary of more than £60,000 £55,000 £57,500
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

2nd Line Support Engineer
Jobs Demand Trend in the West Midlands

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support Engineer in the job title across the West Midlands region as a proportion of the total demand within the Job Titles category.

2nd Line Support Engineer Jobs Demand Trend in the West Midlands

2nd Line Support Engineer
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support Engineer across the West Midlands region.

2nd Line Support Engineer Salary Trend in the West Midlands

2nd Line Support Engineer
Salary Histogram in the West Midlands

This chart provides a salary histogram for IT jobs citing 2nd Line Support Engineer across the West Midlands region over the 3 months to 21 April 2015.

2nd Line Support Engineer Salary Histogram in the West Midlands

2nd Line Support Engineer
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support Engineer within the West Midlands region over the 3 months to 21 April 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Coventry -8 7 £25,000 -20.00%
Birmingham -10 6 £22,500 -4.25% 1
Shropshire -3 5 £23,000 -
Wolverhampton - 1 £32,500 -
2nd Line Support Engineer
England

2nd Line Support Engineer
Top 30 Related IT Skills in the West Midlands

For the 6 months to 21 April 2015, IT jobs across the West Midlands region that cited 2nd Line Support Engineer in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support Engineer in their job title.

1 25 (80.65%) Windows
2 20 (64.52%) Microsoft
2 20 (64.52%) Active Directory
3 17 (54.84%) MS Exchange
4 16 (51.61%) MS Excel
5 13 (41.94%) Windows Server 2008
6 12 (38.71%) LAN
6 12 (38.71%) WAN
7 10 (32.26%) MS Office
8 9 (29.03%) ITIL
8 9 (29.03%) Citrix
8 9 (29.03%) Firewall
8 9 (29.03%) VMware
8 9 (29.03%) Windows Server 2012
9 8 (25.81%) Cisco
10 7 (22.58%) Windows Server 2003
11 5 (16.13%) Service Delivery
11 5 (16.13%) Windows XP
11 5 (16.13%) Exchange Server 2010
11 5 (16.13%) Windows 7
11 5 (16.13%) VMware Infrastructure
12 4 (12.90%) Exchange Server 2007
12 4 (12.90%) Hyper-V
12 4 (12.90%) XenApp
12 4 (12.90%) Microsoft Certification
12 4 (12.90%) Apple
12 4 (12.90%) Blackberry
12 4 (12.90%) MPLS
13 3 (9.68%) Wireless
13 3 (9.68%) DNS

2nd Line Support Engineer
Top Related IT Skills in the West Midlands by Category

For the 6 months to 21 April 2015, IT jobs across the West Midlands region that cited 2nd Line Support Engineer in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support Engineer in their job title. Up to 20 skills are shown per category.

Application Platforms
1 17 (54.84%) MS Exchange
2 5 (16.13%) Exchange Server 2010
3 4 (12.90%) Exchange Server 2007
4 2 (6.45%) Blackberry Enterprise Server
4 2 (6.45%) Exchange Server 2003
5 1 (3.23%) WebLogic
5 1 (3.23%) SharePoint
5 1 (3.23%) Exchange Server 2013
Applications
1 16 (51.61%) MS Excel
2 10 (32.26%) MS Office
3 3 (9.68%) MS Project
3 3 (9.68%) MS Visio
4 1 (3.23%) MS PowerPoint
Cloud Services
1 3 (9.68%) Office 365
Communications & Networking
1 12 (38.71%) LAN
1 12 (38.71%) WAN
2 9 (29.03%) Firewall
3 4 (12.90%) MPLS
4 3 (9.68%) Wireless
4 3 (9.68%) TCP/IP
4 3 (9.68%) DNS
5 2 (6.45%) DHCP
5 2 (6.45%) IP Telephony
5 2 (6.45%) SAN
5 2 (6.45%) DSL
6 1 (3.23%) Wi-Fi
6 1 (3.23%) NAS
6 1 (3.23%) Ethernet
6 1 (3.23%) IPv4
6 1 (3.23%) VPN
Database & Business Intelligence
1 1 (3.23%) SQL Server
1 1 (3.23%) SQL Server 2000
1 1 (3.23%) SQL Server 2005
1 1 (3.23%) SQL Server 2008
General
1 2 (6.45%) Finance
Miscellaneous
1 4 (12.90%) Blackberry
2 2 (6.45%) Video Conferencing
2 2 (6.45%) Mobile Computing
2 2 (6.45%) Analytical Skills
3 1 (3.23%) Clustering
3 1 (3.23%) Computer Science
Operating Systems
1 25 (80.65%) Windows
2 13 (41.94%) Windows Server 2008
3 9 (29.03%) Windows Server 2012
4 7 (22.58%) Windows Server 2003
5 5 (16.13%) Windows 7
5 5 (16.13%) Windows XP
6 3 (9.68%) Windows 8
7 2 (6.45%) UNIX
7 2 (6.45%) Linux
8 1 (3.23%) Windows Vista
Processes & Methodologies
1 9 (29.03%) ITIL
2 5 (16.13%) Service Delivery
3 3 (9.68%) Incident Management
3 3 (9.68%) Stakeholder Engagement
4 2 (6.45%) Service Management
5 1 (3.23%) Disaster Recovery
5 1 (3.23%) Software Licensing
5 1 (3.23%) Web Development
Programming Languages
1 1 (3.23%) SQL
Qualifications
1 4 (12.90%) Microsoft Certification
2 2 (6.45%) CCNA
2 2 (6.45%) Cisco Certification
2 2 (6.45%) Degree
3 1 (3.23%) MCSA
3 1 (3.23%) MCITP
Quality Assurance & Compliance
1 1 (3.23%) SLA
System Software
1 20 (64.52%) Active Directory
2 5 (16.13%) VMware Infrastructure
3 4 (12.90%) Hyper-V
3 4 (12.90%) XenApp
4 3 (9.68%) VMware ESXi
5 2 (6.45%) XenDesktop
6 1 (3.23%) Terminal Services
6 1 (3.23%) VMware Server
Systems Management
1 1 (3.23%) SCCM
Vendors
1 20 (64.52%) Microsoft
2 9 (29.03%) Citrix
2 9 (29.03%) VMware
3 8 (25.81%) Cisco
4 4 (12.90%) Apple
5 2 (6.45%) McAfee
5 2 (6.45%) NetApp
6 1 (3.23%) IBM
6 1 (3.23%) HP
Birmingham, West Midlands (County)
Capita Resourcing - IT Resourcing
Salary: £25000 - £28000 per annum + Benefits
Posted: Yesterday
Atherstone, Warwickshire
TEKsystems
Salary: £25000 - £28000 per annum + Benefits
Posted: Yesterday
Worcestershire
Nigel Frank International Limited - Newcastle
Salary: £35000 - £40000 per annum + Benefits Package
Posted: 6 days ago