The table below looks at the statistics for the 2nd Line Support Engineer role in IT jobs advertised for the West Midlands region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support Engineer in their job title over the 3 months to 3 March 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
3 Mar 2015
Same period 2014 Same period 2013
Second Line Support Engineer
Rank 197 179 195
Rank change year-on-year
-18 +16
Permanent jobs requiring a 2nd Line Support Engineer 17 10 6
As % of all permanent IT jobs located in the West Midlands 0.33% 0.24% 0.13%
As % of the Job Titles category 0.35% 0.25% 0.13%
Number of salaries quoted 17 10 3
Average salary £25,000 £22,750 £22,500
Average salary % change year-on-year
+9.89% +1.11%
90% offered a salary of more than £21,650 £22,000 £19,900
10% offered a salary of more than £28,000 £23,650 £28,500
UK excluding London average salary £26,000 £24,000 £27,500
% change year-on-year
+8.33% -12.72%
2nd Line Support Engineer
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the West Midlands region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
West Midlands
Permanent IT job ads with a match in the
Job Titles category
4842 3960 4544
As % of all permanent IT jobs located in the West Midlands 95.00% 94.56% 95.22%
Number of salaries quoted 4172 3223 3896
Average salary £39,000 £40,000 £36,000
Average salary % change year-on-year
-2.50% +11.11%
90% offered a salary of more than £22,500 £25,000 £24,000
10% offered a salary of more than £57,500 £55,000 £55,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

2nd Line Support Engineer
Jobs Demand Trend in the West Midlands

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support Engineer in the job title across the West Midlands region as a proportion of the total demand within the Job Titles category.

2nd Line Support Engineer Jobs Demand Trend in the West Midlands

2nd Line Support Engineer
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support Engineer across the West Midlands region.

2nd Line Support Engineer Salary Trend in the West Midlands

2nd Line Support Engineer
Salary Histogram in the West Midlands

This chart provides a salary histogram for IT jobs citing 2nd Line Support Engineer across the West Midlands region over the 3 months to 3 March 2015.

2nd Line Support Engineer Salary Histogram in the West Midlands

2nd Line Support Engineer
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support Engineer within the West Midlands region over the 3 months to 3 March 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham -18 6 £23,750 +1.06% 2
Coventry - 4 £26,000 - 2
Shropshire - 3 £22,000 - 1
Staffordshire -2 2 £24,750 +11.23%
Wolverhampton - 2 £29,750 -
Warwickshire -11 1 £35,000 +55.55%
Dudley - 1 £27,000 -
Walsall - 1 £27,000 -
2nd Line Support Engineer
England

2nd Line Support Engineer
Top 30 Related IT Skills in the West Midlands

For the 6 months to 3 March 2015, IT jobs across the West Midlands region that cited 2nd Line Support Engineer in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support Engineer in their job title.

1 30 (81.08%) Windows
2 25 (67.57%) Active Directory
3 20 (54.05%) Microsoft
4 17 (45.95%) Windows Server 2008
5 15 (40.54%) MS Excel
5 15 (40.54%) LAN
5 15 (40.54%) WAN
6 14 (37.84%) VMware
7 13 (35.14%) Firewall
7 13 (35.14%) Windows Server 2012
8 11 (29.73%) Citrix
9 10 (27.03%) MS Exchange
10 9 (24.32%) SAN
10 9 (24.32%) ITIL
11 8 (21.62%) HP
11 8 (21.62%) Cisco
11 8 (21.62%) Microsoft Certification
12 7 (18.92%) CCNA
12 7 (18.92%) Cisco Certification
12 7 (18.92%) VPN
12 7 (18.92%) DNS
13 6 (16.22%) MS Office
13 6 (16.22%) DHCP
13 6 (16.22%) Windows XP
13 6 (16.22%) vSphere
13 6 (16.22%) Windows 8
14 5 (13.51%) EqualLogic
14 5 (13.51%) vCloud
14 5 (13.51%) WatchGuard
14 5 (13.51%) SonicWALL

2nd Line Support Engineer
Top Related IT Skills in the West Midlands by Category

For the 6 months to 3 March 2015, IT jobs across the West Midlands region that cited 2nd Line Support Engineer in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support Engineer in their job title. Up to 20 skills are shown per category.

Application Platforms
1 10 (27.03%) MS Exchange
2 2 (5.41%) Blackberry Enterprise Server
2 2 (5.41%) WebLogic
3 1 (2.70%) SharePoint
3 1 (2.70%) Exchange Server 2010
3 1 (2.70%) Exchange Server 2013
Applications
1 15 (40.54%) MS Excel
2 6 (16.22%) MS Office
3 2 (5.41%) MS Project
3 2 (5.41%) MS Visio
4 1 (2.70%) MS PowerPoint
Cloud Services
1 1 (2.70%) Office 365
Communications & Networking
1 15 (40.54%) LAN
1 15 (40.54%) WAN
2 13 (35.14%) Firewall
3 9 (24.32%) SAN
4 7 (18.92%) VPN
4 7 (18.92%) DNS
5 6 (16.22%) DHCP
6 5 (13.51%) TCP/IP
6 5 (13.51%) VLAN
7 2 (5.41%) MPLS
7 2 (5.41%) DSL
8 1 (2.70%) IPv4
8 1 (2.70%) Ethernet
8 1 (2.70%) Wi-Fi
8 1 (2.70%) Wireless
General
1 3 (8.11%) Finance
2 1 (2.70%) Advertising
Miscellaneous
1 5 (13.51%) EqualLogic
2 2 (5.41%) Mobile Computing
2 2 (5.41%) Blackberry
2 2 (5.41%) Computer Science
3 1 (2.70%) Clustering
Operating Systems
1 30 (81.08%) Windows
2 17 (45.95%) Windows Server 2008
3 13 (35.14%) Windows Server 2012
4 6 (16.22%) Windows 8
4 6 (16.22%) Windows XP
5 5 (13.51%) VMS
5 5 (13.51%) Windows Server 2003
6 4 (10.81%) Windows 7
7 3 (8.11%) UNIX
8 2 (5.41%) Linux
9 1 (2.70%) Windows Vista
Processes & Methodologies
1 9 (24.32%) ITIL
2 3 (8.11%) Service Management
2 3 (8.11%) Continuous Improvement
3 2 (5.41%) Incident Management
3 2 (5.41%) Service Delivery
3 2 (5.41%) Stakeholder Engagement
4 1 (2.70%) Disaster Recovery
4 1 (2.70%) Migration
4 1 (2.70%) Web Development
4 1 (2.70%) Software Licensing
Programming Languages
1 4 (10.81%) SQL
Qualifications
1 8 (21.62%) Microsoft Certification
2 7 (18.92%) CCNA
2 7 (18.92%) Cisco Certification
3 5 (13.51%) MCSE
3 5 (13.51%) CCA
3 5 (13.51%) Citrix Certification
4 2 (5.41%) Degree
5 1 (2.70%) VCP4
Quality Assurance & Compliance
1 2 (5.41%) SLA
System Software
1 25 (67.57%) Active Directory
2 6 (16.22%) vSphere
3 5 (13.51%) vCloud
4 3 (8.11%) Hyper-V
4 3 (8.11%) XenApp
5 2 (5.41%) VMware Infrastructure
6 1 (2.70%) VMware ESXi
6 1 (2.70%) XenServer
6 1 (2.70%) Terminal Services
6 1 (2.70%) VMware Server
Systems Management
1 5 (13.51%) Backup Exec
2 1 (2.70%) SCCM
Vendors
1 20 (54.05%) Microsoft
2 14 (37.84%) VMware
3 11 (29.73%) Citrix
4 8 (21.62%) HP
4 8 (21.62%) Cisco
5 5 (13.51%) Dell
5 5 (13.51%) NetApp
5 5 (13.51%) Symantec
5 5 (13.51%) WatchGuard
5 5 (13.51%) SonicWALL
6 3 (8.11%) Mitel
7 2 (5.41%) McAfee
7 2 (5.41%) Apple
7 2 (5.41%) IBM
Telford, Shropshire
e-know.net
Salary: Competitive
Posted: 4 hours ago
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Salary: £27000 per annum
Posted: Yesterday
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