2nd Line Support Engineer Jobs in the West Midlands

Second Line Support Engineer
England > West Midlands

The median Second Line Support Engineer salary in the West Midlands is £30,000 per year according to job vacancies posted during the 6 months to 25 April 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
25 Apr 2024
Same period 2023 Same period 2022
Rank 243 265 272
Rank change year-on-year +22 +7 -53
Permanent jobs requiring a 2nd Line Support Engineer 17 14 8
As % of all permanent jobs advertised in the West Midlands 0.23% 0.21% 0.11%
As % of the Job Titles category 0.25% 0.23% 0.12%
Number of salaries quoted 16 13 8
10th Percentile £26,375 £26,600 £22,750
25th Percentile £26,750 £27,000 £24,813
Median annual salary (50th Percentile) £30,000 £32,000 £30,000
Median % change year-on-year -6.25% +6.67% +17.65%
75th Percentile £31,000 £33,750 £33,876
90th Percentile £31,500 - £36,204
England median annual salary £31,000 £32,500 £32,000
% change year-on-year -4.62% +1.56% +10.73%

All Permanent IT Job Vacancies
West Midlands

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the West Midlands. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the West Midlands with a recognized job title 6,806 6,079 6,847
% of permanent jobs with a recognized job title 94.04% 89.99% 94.68%
Number of salaries quoted 5,153 3,364 4,759
10th Percentile £26,250 £29,750 £30,000
25th Percentile £35,000 £38,912 £37,500
Median annual salary (50th Percentile) £50,000 £52,500 £50,000
Median % change year-on-year -4.76% +5.00% +5.82%
75th Percentile £63,500 £67,500 £65,000
90th Percentile £77,500 £78,750 £78,750
England median annual salary £54,000 £60,567 £60,000
% change year-on-year -10.84% +0.95% +9.09%

2nd Line Support Engineer
Job Vacancy Trend in the West Midlands

Job postings that featured 2nd Line Support Engineer in the job title as a proportion of all IT jobs advertised in the West Midlands.

Job vacancy trend for 2nd Line Support Engineer in the West Midlands

2nd Line Support Engineer
Salary Trend in the West Midlands

3-month moving average salary quoted in jobs citing 2nd Line Support Engineer in the West Midlands.

Salary trend for 2nd Line Support Engineer in the West Midlands

2nd Line Support Engineer
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support Engineer within the West Midlands region over the 6 months to 25 April 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Birmingham -7 5 £30,000 +1.69% 7
Staffordshire -18 5 £30,000 -7.69% 1
Worcestershire - 3 £30,000 - 1
Dudley +4 1 £27,500 -11.29%
Solihull -2 1 £27,000 -3.57%
Walsall - 1 £26,000 -
Coventry - 1 - -
2nd Line Support Engineer
England

2nd Line Support Engineer Skill Set
Top 30 Co-occurring Skills and Capabilities in the West Midlands

For the 6 months to 25 April 2024, 2nd Line Support Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the West Midlands region featuring 2nd Line Support Engineer in the job title.

1 16 (94.12%) Active Directory
2 15 (88.24%) Windows
2 15 (88.24%) Windows 10
3 10 (58.82%) Microsoft 365
3 10 (58.82%) VMware
4 8 (47.06%) Social Skills
5 7 (41.18%) Microsoft Exchange
6 6 (35.29%) Linux
6 6 (35.29%) SharePoint
6 6 (35.29%) Firewall
6 6 (35.29%) OneDrive
6 6 (35.29%) Windows Server
6 6 (35.29%) Customer Service
7 5 (29.41%) Entra ID
7 5 (29.41%) Microsoft Intune
7 5 (29.41%) Windows Server 2012
7 5 (29.41%) Analytical Skills
7 5 (29.41%) Law
7 5 (29.41%) SCCM
7 5 (29.41%) VMware Infrastructure
7 5 (29.41%) CentOS
7 5 (29.41%) Mac OS
7 5 (29.41%) Veeam
7 5 (29.41%) Azure
7 5 (29.41%) VMware Workstation
7 5 (29.41%) Microsoft
7 5 (29.41%) Service Management
7 5 (29.41%) Apple
7 5 (29.41%) Remedy
7 5 (29.41%) Citrix

2nd Line Support Engineer Skill Set
Co-occurring Skills and Capabilities in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 7 (41.18%) Microsoft Exchange
2 6 (35.29%) SharePoint
3 1 (5.88%) IBM Notes
Applications
1 4 (23.53%) Microsoft Office
Cloud Services
1 10 (58.82%) Microsoft 365
2 6 (35.29%) OneDrive
3 5 (29.41%) Azure
3 5 (29.41%) Entra ID
4 3 (17.65%) Azure Sentinel
4 3 (17.65%) Google Workspace
Communications & Networking
1 6 (35.29%) Firewall
2 5 (29.41%) DNS
3 4 (23.53%) DHCP
4 3 (17.65%) Ethernet
4 3 (17.65%) LAN
4 3 (17.65%) SMTP
4 3 (17.65%) TCP/IP
4 3 (17.65%) VLAN
4 3 (17.65%) VPN
4 3 (17.65%) WAN
4 3 (17.65%) Wi-Fi
5 2 (11.76%) PBX
6 1 (5.88%) Remote Desktop
General
1 8 (47.06%) Social Skills
2 5 (29.41%) Analytical Skills
2 5 (29.41%) Law
3 3 (17.65%) Documentation Skills
4 2 (11.76%) Finance
4 2 (11.76%) Inclusion and Diversity
Miscellaneous
1 4 (23.53%) Driving Licence
2 3 (17.65%) Clustering
3 2 (11.76%) Replication
4 1 (5.88%) Self-Motivation
4 1 (5.88%) Team-Oriented Environment
Operating Systems
1 15 (88.24%) Windows
1 15 (88.24%) Windows 10
2 6 (35.29%) Linux
2 6 (35.29%) Windows Server
3 5 (29.41%) CentOS
3 5 (29.41%) Mac OS
3 5 (29.41%) Windows Server 2012
4 4 (23.53%) Windows Server 2016
5 3 (17.65%) Windows Server 2019
6 1 (5.88%) Windows 7
6 1 (5.88%) Windows 8
Processes & Methodologies
1 6 (35.29%) Customer Service
2 5 (29.41%) Service Management
3 3 (17.65%) Problem-Solving
4 1 (5.88%) Fintech
4 1 (5.88%) Hardware Maintenance
4 1 (5.88%) Issue Tracking
4 1 (5.88%) ITSM
4 1 (5.88%) Remote Monitoring and Management
4 1 (5.88%) Software Deployment
Programming Languages
1 4 (23.53%) PowerShell
Qualifications
1 3 (17.65%) Degree
System Software
1 16 (94.12%) Active Directory
2 5 (29.41%) VMware Infrastructure
2 5 (29.41%) VMware Workstation
3 3 (17.65%) Hyper-V
4 2 (11.76%) VMware ESXi
Systems Management
1 5 (29.41%) Microsoft Intune
1 5 (29.41%) SCCM
2 3 (17.65%) Autotask
2 3 (17.65%) Failover Clustering
2 3 (17.65%) Jamf Pro
3 1 (5.88%) AirWatch
Vendors
1 10 (58.82%) VMware
2 5 (29.41%) Apple
2 5 (29.41%) Cisco
2 5 (29.41%) Citrix
2 5 (29.41%) Microsoft
2 5 (29.41%) Remedy
2 5 (29.41%) Veeam
3 3 (17.65%) Datto
3 3 (17.65%) Draytek
3 3 (17.65%) Sage
3 3 (17.65%) Sophos
3 3 (17.65%) Webroot
4 1 (5.88%) IBM
4 1 (5.88%) Lotus