The first table below looks at the demand for the 2nd Line Support Engineer role in IT jobs advertised for the West Midlands region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support Engineer in their job title over the 3 months to 22 May 2013 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the West Midlands region.

Location
3 months to
22 May 2013
Same period 2012 Same period 2011
Second Line Support Engineer
Rank 193 189 163
Rank change year-on-year
-4 -26
Permanent jobs requiring a 2nd Line Support Engineer 6 1 8
As % of all permanent IT jobs located in the West Midlands 0.119% 0.022% 0.196%
As % of the Job Titles category 0.124% 0.023% 0.205%
Number of salaries quoted 6 1 8
Average salary £22,750 £23,500 £22,000
Average salary % change year-on-year
-3.19% +6.81%
90% offered a salary of more than £20,375 £23,500 £20,000
10% offered a salary of more than £25,000 £23,500 £29,000
UK excluding London average salary £25,500 £26,000 £24,500
% change year-on-year
-1.92% +6.12%
All Job Titles
West Midlands
Permanent IT job ads with a match in the
Job Titles category
4823 4426 3898
As % of all permanent IT jobs located in the West Midlands 95.88% 95.90% 95.70%
Number of salaries quoted 4016 3887 3325
Average salary £37,500 £37,500 £37,500
90% offered a salary of more than £23,000 £25,000 £24,000
10% offered a salary of more than £55,000 £60,000 £57,500
UK excluding London average salary £38,000 £38,000 £37,500
% change year-on-year
- +1.33%
2nd Line Support Engineer
England

2nd Line Support Engineer
Jobs Demand Trend

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support Engineer across the West Midlands region as a proportion of the total demand within the Job Titles category.

West Midlands 2nd Line Support Engineer Jobs Demand Trend

2nd Line Support Engineer
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support Engineer across the West Midlands region.

West Midlands 2nd Line Support Engineer Salary Trend

2nd Line Support Engineer
Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support Engineer within the West Midlands region over the 3 months to 22 May 2013. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Birmingham - 2 £23,750 -
Staffordshire - 2 £21,125 -
Worcestershire - 1 £25,000 -
Smethwick - 1 £21,500 -
2nd Line Support Engineer
England

2nd Line Support Engineer
Top 30 Related IT Skills

For the 6 months to 22 May 2013, IT jobs across the West Midlands region that cited 2nd Line Support Engineer in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support Engineer in their job title.

1 9 (75.00%) WAN
1 9 (75.00%) Active Directory
2 8 (66.67%) Windows
3 7 (58.33%) LAN
3 7 (58.33%) DNS
4 6 (50.00%) MS Exchange
4 6 (50.00%) VMware
4 6 (50.00%) Windows 7
5 5 (41.67%) Exchange Server 2007
5 5 (41.67%) MPLS
5 5 (41.67%) VPN
5 5 (41.67%) DHCP
5 5 (41.67%) Windows XP
5 5 (41.67%) SQL Server
5 5 (41.67%) MS Office
6 4 (33.33%) Lotus Notes
6 4 (33.33%) LDAP
6 4 (33.33%) VoIP
6 4 (33.33%) SAN
6 4 (33.33%) Lotus
6 4 (33.33%) Configuration Management
6 4 (33.33%) Validation
6 4 (33.33%) CMDB
7 3 (25.00%) Citrix
7 3 (25.00%) TCP/IP
7 3 (25.00%) ITIL
8 2 (16.67%) Cisco Certification
8 2 (16.67%) Cisco
8 2 (16.67%) Microsoft
8 2 (16.67%) CCNP

2nd Line Support Engineer
Top Related IT Skills by Category

For the 6 months to 22 May 2013, IT jobs across the West Midlands region that cited 2nd Line Support Engineer in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support Engineer in their job title. Up to 20 skills are shown per category.

Application Platforms
1 6 (50.00%) MS Exchange
2 5 (41.67%) Exchange Server 2007
3 4 (33.33%) Lotus Notes
4 2 (16.67%) Exchange Server 2003
5 1 (8.333%) Exchange Server 2010
Applications
1 5 (41.67%) MS Office
2 1 (8.333%) MS Excel
Communications & Networking
1 9 (75.00%) WAN
2 7 (58.33%) LAN
2 7 (58.33%) DNS
3 5 (41.67%) MPLS
3 5 (41.67%) VPN
3 5 (41.67%) DHCP
4 4 (33.33%) LDAP
4 4 (33.33%) VoIP
4 4 (33.33%) SAN
5 3 (25.00%) TCP/IP
6 1 (8.333%) OpenVPN
6 1 (8.333%) BGP
6 1 (8.333%) Wireless
6 1 (8.333%) VLAN
6 1 (8.333%) EIGRP
Database & Business Intelligence
1 5 (41.67%) SQL Server
2 1 (8.333%) SQL Server 2008
2 1 (8.333%) SQL Server 2012
2 1 (8.333%) SQL Server 2005
2 1 (8.333%) MySQL
General
1 1 (8.333%) Telecoms
Miscellaneous
1 4 (33.33%) CMDB
Operating Systems
1 8 (66.67%) Windows
2 6 (50.00%) Windows 7
3 5 (41.67%) Windows XP
4 2 (16.67%) Windows Server 2008
4 2 (16.67%) Windows Server 2003
5 1 (8.333%) CentOS
5 1 (8.333%) Windows Vista
5 1 (8.333%) UNIX
5 1 (8.333%) Linux
Processes & Methodologies
1 4 (33.33%) Configuration Management
1 4 (33.33%) Validation
2 3 (25.00%) ITIL
Qualifications
1 2 (16.67%) Cisco Certification
1 2 (16.67%) CCNP
1 2 (16.67%) CCNA
2 1 (8.333%) MCITP
Quality Assurance & Compliance
1 1 (8.333%) SLA
System Software
1 9 (75.00%) Active Directory
2 1 (8.333%) Postfix
2 1 (8.333%) XenApp
2 1 (8.333%) VMware ESXi
2 1 (8.333%) Samba
Vendors
1 6 (50.00%) VMware
2 4 (33.33%) Lotus
3 3 (25.00%) Citrix
4 2 (16.67%) Cisco
4 2 (16.67%) Microsoft
5 1 (8.333%) Red Hat
5 1 (8.333%) NetApp