The table below looks at the statistics for the 2nd Line Support Engineer role in IT jobs advertised for the West Midlands region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support Engineer in their job title over the 3 months to 24 December 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
24 Dec 2014
Same period 2013 Same period 2012
Second Line Support Engineer
Rank 202 194 192
Rank change year-on-year
-8 -2
Permanent jobs requiring a 2nd Line Support Engineer 14 6 11
As % of all permanent IT jobs located in the West Midlands 0.26% 0.12% 0.23%
As % of the Job Titles category 0.27% 0.13% 0.24%
Number of salaries quoted 13 6 7
Average salary £24,500 £22,500 £25,000
Average salary % change year-on-year
+8.88% -10.00%
90% offered a salary of more than £21,000 £21,000 £20,800
10% offered a salary of more than £27,200 £23,250 £35,000
UK excluding London average salary £26,000 £25,500 £27,500
% change year-on-year
+1.96% -7.27%
2nd Line Support Engineer
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the West Midlands region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
West Midlands
Permanent IT job ads with a match in the
Job Titles category
5110 4608 4553
As % of all permanent IT jobs located in the West Midlands 95.42% 94.97% 96.54%
Number of salaries quoted 4529 3881 3988
Average salary £38,000 £37,500 £37,000
Average salary % change year-on-year
+1.33% +1.35%
90% offered a salary of more than £23,000 £22,500 £25,000
10% offered a salary of more than £60,000 £55,000 £55,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

2nd Line Support Engineer
Jobs Demand Trend in the West Midlands

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support Engineer in the job title across the West Midlands region as a proportion of the total demand within the Job Titles category.

2nd Line Support Engineer Jobs Demand Trend in the West Midlands

2nd Line Support Engineer
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support Engineer across the West Midlands region.

2nd Line Support Engineer Salary Trend in the West Midlands

2nd Line Support Engineer
Salary Histogram in the West Midlands

This chart provides a salary histogram for IT jobs citing 2nd Line Support Engineer across the West Midlands region over the 3 months to 24 December 2014.

2nd Line Support Engineer Salary Histogram in the West Midlands

2nd Line Support Engineer
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support Engineer within the West Midlands region over the 3 months to 24 December 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Walsall - 3 £23,000 -
Wolverhampton - 3 £24,000 -
Staffordshire - 3 £22,000 -
Birmingham -13 2 £26,000 +15.55%
Shropshire - 2 £20,750 -
Warwickshire -6 1 £35,000 +59.09%
Coventry -10 1 - -
Dudley - 1 £27,000 -
Worcestershire - 1 £27,500 -
2nd Line Support Engineer
England

2nd Line Support Engineer
Top 30 Related IT Skills in the West Midlands

For the 6 months to 24 December 2014, IT jobs across the West Midlands region that cited 2nd Line Support Engineer in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support Engineer in their job title.

1 25 (80.65%) Windows
2 18 (58.06%) Active Directory
3 16 (51.61%) Microsoft
4 14 (45.16%) VMware
4 14 (45.16%) Windows Server 2008
5 13 (41.94%) Citrix
6 12 (38.71%) Firewall
6 12 (38.71%) Windows Server 2012
7 11 (35.48%) LAN
8 10 (32.26%) MS Exchange
8 10 (32.26%) WAN
8 10 (32.26%) HP
9 9 (29.03%) SAN
10 8 (25.81%) DNS
10 8 (25.81%) Microsoft Certification
11 7 (22.58%) ITIL
11 7 (22.58%) MCSE
11 7 (22.58%) MS Excel
11 7 (22.58%) DHCP
11 7 (22.58%) VPN
11 7 (22.58%) NetApp
11 7 (22.58%) Windows 8
12 6 (19.35%) Windows XP
12 6 (19.35%) TCP/IP
12 6 (19.35%) CCNA
12 6 (19.35%) Dell
12 6 (19.35%) Cisco Certification
12 6 (19.35%) Windows Server 2003
12 6 (19.35%) Finance
12 6 (19.35%) Backup Exec

2nd Line Support Engineer
Top Related IT Skills in the West Midlands by Category

For the 6 months to 24 December 2014, IT jobs across the West Midlands region that cited 2nd Line Support Engineer in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support Engineer in their job title. Up to 20 skills are shown per category.

Application Platforms
1 10 (32.26%) MS Exchange
2 4 (12.90%) Exchange Server 2010
3 3 (9.68%) Exchange Server 2007
3 3 (9.68%) WebLogic
4 2 (6.45%) Blackberry Enterprise Server
4 2 (6.45%) Exchange Server 2003
5 1 (3.23%) SharePoint
5 1 (3.23%) Lync
5 1 (3.23%) Exchange Server 2013
Applications
1 7 (22.58%) MS Excel
2 4 (12.90%) MS Office
Cloud Services
1 1 (3.23%) Office 365
Communications & Networking
1 12 (38.71%) Firewall
2 11 (35.48%) LAN
3 10 (32.26%) WAN
4 9 (29.03%) SAN
5 8 (25.81%) DNS
6 7 (22.58%) VPN
6 7 (22.58%) DHCP
7 6 (19.35%) TCP/IP
7 6 (19.35%) VLAN
8 2 (6.45%) MPLS
9 1 (3.23%) DSL
9 1 (3.23%) Wireless
9 1 (3.23%) IP Telephony
9 1 (3.23%) ADSL
9 1 (3.23%) Internet
General
1 6 (19.35%) Finance
2 1 (3.23%) Advertising
Miscellaneous
1 5 (16.13%) EqualLogic
2 3 (9.68%) Computer Science
3 2 (6.45%) Blackberry
3 2 (6.45%) Mobile Computing
4 1 (3.23%) Analytical Skills
Operating Systems
1 25 (80.65%) Windows
2 14 (45.16%) Windows Server 2008
3 12 (38.71%) Windows Server 2012
4 7 (22.58%) Windows 8
5 6 (19.35%) Windows Server 2003
5 6 (19.35%) Windows XP
6 5 (16.13%) VMS
7 4 (12.90%) Linux
7 4 (12.90%) UNIX
7 4 (12.90%) Windows 7
8 1 (3.23%) Apple iOS
Processes & Methodologies
1 7 (22.58%) ITIL
2 3 (9.68%) Service Management
2 3 (9.68%) Continuous Improvement
3 1 (3.23%) Kalman Filter
3 1 (3.23%) Software Licensing
3 1 (3.23%) Migration
3 1 (3.23%) Web Development
Programming Languages
1 4 (12.90%) SQL
Qualifications
1 8 (25.81%) Microsoft Certification
2 7 (22.58%) MCSE
3 6 (19.35%) CCNA
3 6 (19.35%) Cisco Certification
4 5 (16.13%) CCA
4 5 (16.13%) Citrix Certification
5 2 (6.45%) MCSA
5 2 (6.45%) MCITP
6 1 (3.23%) MCP
6 1 (3.23%) Network+ Certification
Quality Assurance & Compliance
1 2 (6.45%) SLA
System Software
1 18 (58.06%) Active Directory
2 6 (19.35%) vSphere
3 5 (16.13%) vCloud
3 5 (16.13%) XenApp
4 4 (12.90%) VMware Infrastructure
5 3 (9.68%) Hyper-V
6 2 (6.45%) XenDesktop
6 2 (6.45%) VMware ESXi
7 1 (3.23%) XenServer
Systems Management
1 6 (19.35%) Backup Exec
Vendors
1 16 (51.61%) Microsoft
2 14 (45.16%) VMware
3 13 (41.94%) Citrix
4 10 (32.26%) HP
5 7 (22.58%) NetApp
6 6 (19.35%) Dell
6 6 (19.35%) SonicWALL
7 5 (16.13%) WatchGuard
7 5 (16.13%) Symantec
8 4 (12.90%) Cisco
9 3 (9.68%) IBM
9 3 (9.68%) Mitel
10 1 (3.23%) Kaspersky
10 1 (3.23%) Kaseya
10 1 (3.23%) AVG
10 1 (3.23%) McAfee
10 1 (3.23%) Sophos
10 1 (3.23%) Apple