The table below looks at the statistics for Cisco ICM skills in IT jobs advertised for the West Midlands region. Included is a guide to the average salaries offered in IT jobs that have cited Cisco ICM over the 3 months to 21 November 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
21 Nov 2014
Same period 2013 Same period 2012
Cisco Unified Intelligent Contact Management Enterprise
Rank - - -
Permanent jobs citing Cisco ICM 0 0 0
As % of all permanent IT jobs located in the West Midlands - - -
As % of the Communications & Networking category - - -
Number of salaries quoted 0 0 0
Average salary - - -
UK excluding London average salary £45,000 £42,500 £35,000
% change year-on-year
+5.88% +21.42%
Cisco ICM
England

The following table is for comparison with the above and provides statistics for the entire Communications & Networking category in permanent jobs advertised in the West Midlands region.

Communications & Networking Category
West Midlands
Permanent IT job ads with a match in the
Communications & Networking category
942 849 794
As % of all permanent IT jobs located in the West Midlands 16.63% 16.03% 17.25%
Number of salaries quoted 808 694 674
Average salary £35,000 £37,500 £37,500
Average salary % change year-on-year
-6.66% -
90% offered a salary of more than £24,457 £24,000 £25,000
10% offered a salary of more than £57,500 £55,000 £52,500
UK excluding London average salary £40,000 £40,000 £40,000

Cisco ICM
Jobs Demand Trend in the West Midlands

This chart provides a 3-month moving total of permanent IT jobs citing Cisco ICM across the West Midlands region as a proportion of the total demand within the Communications & Networking category.

Cisco ICM Jobs Demand Trend in the West Midlands

Cisco ICM
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Cisco ICM across the West Midlands region.

Cisco ICM Salary Trend in the West Midlands

Cisco ICM
Top 19 Related IT Skills in the West Midlands

For the 6 months to 21 November 2014, IT jobs across the West Midlands region citing Cisco ICM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Cisco ICM.

1 5 (100.00%) SAP
1 5 (100.00%) CRM
1 5 (100.00%) Cisco
1 5 (100.00%) CCNP
1 5 (100.00%) CCIP
1 5 (100.00%) Cisco Certification
1 5 (100.00%) Juniper
1 5 (100.00%) MPLS
1 5 (100.00%) VXML
1 5 (100.00%) H.323
1 5 (100.00%) SAP CRM
1 5 (100.00%) Cisco UCCE
1 5 (100.00%) Cisco CUCM
1 5 (100.00%) Cisco ICM Scripting
2 4 (80.00%) Analytical Skills
2 4 (80.00%) Verint
2 4 (80.00%) Degree
2 4 (80.00%) Quality Management
3 1 (20.00%) Process Management

Cisco ICM
Top Related IT Skills in the West Midlands by Category

For the 6 months to 21 November 2014, IT jobs across the West Midlands region citing Cisco ICM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Cisco ICM. Up to 20 skills are shown per category.

Business Applications
1 5 (100.00%) SAP CRM
Communications & Networking
1 5 (100.00%) MPLS
1 5 (100.00%) H.323
Job Titles
1 4 (80.00%) Cisco Specialist
2 1 (20.00%) Consultant
Libraries, Frameworks & Software Standards
1 5 (100.00%) VXML
Miscellaneous
1 4 (80.00%) Analytical Skills
Processes & Methodologies
1 5 (100.00%) CRM
1 5 (100.00%) Cisco ICM Scripting
2 4 (80.00%) Quality Management
3 1 (20.00%) Process Management
Qualifications
1 5 (100.00%) CCNP
1 5 (100.00%) CCIP
1 5 (100.00%) Cisco Certification
2 4 (80.00%) Degree
Systems Management
1 5 (100.00%) Cisco UCCE
1 5 (100.00%) Cisco CUCM
Vendors
1 5 (100.00%) SAP
1 5 (100.00%) Cisco
1 5 (100.00%) Juniper
2 4 (80.00%) Verint