The first table below looks at the demand for Cisco ICM skills in IT jobs advertised for the West Midlands region. Included is a guide to the average salaries offered in IT jobs that have cited Cisco ICM over the 3 months to 21 May 2013 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all of the Communications & Networking category for the West Midlands region.

Location
3 months to
21 May 2013
Same period 2012 Same period 2011
Cisco Intelligent Contact Management (ICM)
Rank - - -
Permanent jobs citing Cisco ICM 0 0 0
As % of all permanent IT jobs located in the West Midlands - - -
As % of the Communications & Networking category - - -
Number of salaries quoted 0 0 0
Average salary - - -
UK excluding London average salary £30,000 £37,500 £40,000
% change year-on-year
-20.00% -6.25%
All Communications & Networking
West Midlands
Permanent IT job ads with a match in the
Communications & Networking category
866 702 737
As % of all permanent IT jobs located in the West Midlands 17.29% 15.55% 18.04%
Number of salaries quoted 715 567 580
Average salary £37,500 £34,500 £36,000
Average salary % change year-on-year
+8.69% -4.16%
90% offered a salary of more than £25,500 £25,000 £22,000
10% offered a salary of more than £55,000 £57,500 £55,000
UK excluding London average salary £40,000 £40,000 £37,500
% change year-on-year
- +6.66%
Cisco ICM
England

Cisco ICM
Jobs Demand Trend

This chart provides a 3-month moving total of permanent IT jobs citing Cisco ICM across the West Midlands region as a proportion of the total demand within the Communications & Networking category.

West Midlands Cisco ICM Jobs Demand Trend

Cisco ICM
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Cisco ICM across the West Midlands region.

West Midlands Cisco ICM Salary Trend

Cisco ICM
Top 17 Related IT Skills

For the 6 months to 21 May 2013, IT jobs across the West Midlands region citing Cisco ICM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Cisco ICM.

1 4 (100.00%) SAP
1 4 (100.00%) CRM
1 4 (100.00%) Cisco
1 4 (100.00%) VXML
1 4 (100.00%) H.323
1 4 (100.00%) Quality Management
1 4 (100.00%) SAP CRM
1 4 (100.00%) Cisco UCCE
1 4 (100.00%) Cisco CUCM
1 4 (100.00%) Verint
2 3 (75.00%) Degree
2 3 (75.00%) CCNP
2 3 (75.00%) CCIP
2 3 (75.00%) Cisco Certification
3 1 (25.00%) Juniper
3 1 (25.00%) MPLS
3 1 (25.00%) Capita

Cisco ICM
Top Related IT Skills by Category

For the 6 months to 21 May 2013, IT jobs across the West Midlands region citing Cisco ICM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Cisco ICM. Up to 20 skills are shown per category.

Application Development
1 4 (100.00%) VXML
Business Applications
1 4 (100.00%) SAP CRM
Communications & Networking
1 4 (100.00%) H.323
2 1 (25.00%) MPLS
Job Titles
1 4 (100.00%) Cisco Specialist
Processes & Methodologies
1 4 (100.00%) CRM
1 4 (100.00%) Quality Management
Qualifications
1 3 (75.00%) Degree
1 3 (75.00%) CCNP
1 3 (75.00%) CCIP
1 3 (75.00%) Cisco Certification
Systems Management
1 4 (100.00%) Cisco UCCE
1 4 (100.00%) Cisco CUCM
Vendors
1 4 (100.00%) SAP
1 4 (100.00%) Cisco
1 4 (100.00%) Verint
2 1 (25.00%) Juniper
2 1 (25.00%) Capita