The table below looks at the statistics for the Desktop Support role in IT jobs advertised for the West Midlands region. Included is a guide to the average salaries offered in IT jobs that have cited Desktop Support in their job title over the 3 months to 4 August 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
4 Aug 2015
Same period 2014 Same period 2013
Desktop Support
Rank 192 195 201
Rank change year-on-year
+3 +6
Permanent jobs requiring a Desktop Support 36 18 18
As % of all permanent IT jobs located in the West Midlands 0.62% 0.33% 0.32%
As % of the Job Titles category 0.67% 0.35% 0.34%
Number of salaries quoted 30 16 14
Average salary £26,500 £27,093 £33,000
Average salary % change year-on-year
-2.18% -17.90%
90% offered a salary of more than £20,150 £24,000 £22,500
10% offered a salary of more than £45,000 £29,500 £37,000
UK excluding London average salary £26,500 £25,000 £25,250
% change year-on-year
+6.00% -0.99%
Desktop Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the West Midlands region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
West Midlands
Permanent IT job ads with a match in the
Job Titles category
5383 5107 5281
As % of all permanent IT jobs located in the West Midlands 93.13% 94.89% 94.85%
Number of salaries quoted 4437 4274 4435
Average salary £40,000 £40,000 £37,500
Average salary % change year-on-year
- +6.66%
90% offered a salary of more than £25,000 £25,000 £25,000
10% offered a salary of more than £60,000 £57,500 £60,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Desktop Support
Jobs Demand Trend in the West Midlands

This chart provides a 3-month moving total of permanent IT jobs citing Desktop Support in the job title across the West Midlands region as a proportion of the total demand within the Job Titles category.

Desktop Support Jobs Demand Trend in the West Midlands

Desktop Support
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Desktop Support across the West Midlands region.

Desktop Support Salary Trend in the West Midlands

Desktop Support
Salary Histogram in the West Midlands

This chart provides a salary histogram for IT jobs citing Desktop Support across the West Midlands region over the 3 months to 4 August 2015.

Desktop Support Salary Histogram in the West Midlands

Desktop Support
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Desktop Support within the West Midlands region over the 3 months to 4 August 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham -12 8 £45,000 +66.66%
Warwickshire -11 7 £27,500 +9.59%
Wolverhampton - 7 £23,000 - 1
Staffordshire +4 5 £20,000 -33.33%
Coventry -9 5 £27,500 +1.85% 2
Shropshire - 3 £19,000 -
Solihull +8 1 £27,500 -5.17%
Walsall - 1 £21,500 -
Desktop Support
England

Desktop Support
Top 30 Related IT Skills in the West Midlands

For the 6 months to 4 August 2015, IT jobs across the West Midlands region that cited Desktop Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Desktop Support in their job title.

1 47 (73.44%) Windows
2 38 (59.38%) Active Directory
3 28 (43.75%) Windows 7
4 26 (40.63%) MS Office
4 26 (40.63%) Windows XP
5 25 (39.06%) ITIL
6 20 (31.25%) Microsoft
7 16 (25.00%) Citrix
8 14 (21.88%) MS Excel
9 13 (20.31%) MS Exchange
9 13 (20.31%) Microsoft Certification
10 12 (18.75%) Wireless
11 10 (15.63%) Service Delivery
11 10 (15.63%) Blackberry
12 9 (14.06%) Linux
13 8 (12.50%) MCSE
13 8 (12.50%) SQL
13 8 (12.50%) SLA
13 8 (12.50%) VMware
14 7 (10.94%) Front Office
15 6 (9.38%) Web Design
15 6 (9.38%) Retail
15 6 (9.38%) Cisco
15 6 (9.38%) XenApp
15 6 (9.38%) Analytical Skills
16 5 (7.81%) Exchange Server 2010
16 5 (7.81%) Mentoring
16 5 (7.81%) iSeries
16 5 (7.81%) Exchange Server 2007
16 5 (7.81%) Video Conferencing

Desktop Support
Top Related IT Skills in the West Midlands by Category

For the 6 months to 4 August 2015, IT jobs across the West Midlands region that cited Desktop Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Desktop Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 13 (20.31%) MS Exchange
2 5 (7.81%) Exchange Server 2007
2 5 (7.81%) Exchange Server 2010
Applications
1 26 (40.63%) MS Office
2 14 (21.88%) MS Excel
Cloud Services
1 1 (1.56%) Google Apps
Communications & Networking
1 12 (18.75%) Wireless
2 2 (3.13%) LAN
2 2 (3.13%) WAN
3 1 (1.56%) DHCP
3 1 (1.56%) VPN
3 1 (1.56%) DNS
3 1 (1.56%) Firewall
3 1 (1.56%) VoIP
3 1 (1.56%) DECT
Database & Business Intelligence
1 2 (3.13%) SQL Server
2 1 (1.56%) RDBMS
2 1 (1.56%) BusinessObjects
2 1 (1.56%) Relational Database
General
1 7 (10.94%) Front Office
2 6 (9.38%) Retail
3 4 (6.25%) Law
3 4 (6.25%) Legal
4 3 (4.69%) Telecoms
5 2 (3.13%) Finance
Miscellaneous
1 10 (15.63%) Blackberry
2 6 (9.38%) Analytical Skills
3 5 (7.81%) Video Conferencing
3 5 (7.81%) iSeries
4 4 (6.25%) User Experience
5 2 (3.13%) Mathematics
6 1 (1.56%) NHS
6 1 (1.56%) Handset
6 1 (1.56%) iPhone
Operating Systems
1 47 (73.44%) Windows
2 28 (43.75%) Windows 7
3 26 (40.63%) Windows XP
4 9 (14.06%) Linux
5 4 (6.25%) Windows 8
6 2 (3.13%) Mac OS X
7 1 (1.56%) Android
7 1 (1.56%) Windows Server 2008
7 1 (1.56%) Mac OS
7 1 (1.56%) Apple iOS
7 1 (1.56%) Solaris
7 1 (1.56%) Windows Server 2012
Processes & Methodologies
1 25 (39.06%) ITIL
2 10 (15.63%) Service Delivery
3 6 (9.38%) Web Design
4 5 (7.81%) Mentoring
5 4 (6.25%) Time Management
6 2 (3.13%) Document Management
7 1 (1.56%) Data Protection
7 1 (1.56%) Line Management
7 1 (1.56%) Change Management
7 1 (1.56%) E-Commerce
7 1 (1.56%) Project Management
Programming Languages
1 8 (12.50%) SQL
2 3 (4.69%) C
3 1 (1.56%) Java
3 1 (1.56%) Perl
Qualifications
1 13 (20.31%) Microsoft Certification
2 8 (12.50%) MCSE
3 4 (6.25%) Degree
4 3 (4.69%) MCP
5 2 (3.13%) MCITP
6 1 (1.56%) ITIL Certification
6 1 (1.56%) MCDST
Quality Assurance & Compliance
1 8 (12.50%) SLA
System Software
1 38 (59.38%) Active Directory
2 6 (9.38%) XenApp
Systems Management
1 4 (6.25%) SCCM
2 1 (1.56%) Nagios
Vendors
1 20 (31.25%) Microsoft
2 16 (25.00%) Citrix
3 8 (12.50%) VMware
4 6 (9.38%) Cisco
5 2 (3.13%) Kofax
6 1 (1.56%) Sybase
6 1 (1.56%) HP
6 1 (1.56%) Mitel
6 1 (1.56%) Google
6 1 (1.56%) Apple
Wolverhampton, West Midlands (County)
Spring Technology
Salary: £20000.00 - £25000.00 per annum
Posted: 11 hours ago
Coventry, West Midlands (County)
Directions On-line Ltd
Salary: From £28,000 to £32,000 per annum
Posted: 5 days ago
Coventry, West Midlands (County)
Directions On-line Ltd
Salary: From £22,000 to £25,000 per annum
Posted: 5 days ago