Permanent IT Jobs Contract IT Jobs

The first part of the table below looks at the demand for the Desktop Support role in IT jobs advertised for the West Midlands region. Included is a guide to the average salaries offered in IT jobs that have cited Desktop Support in their job title over the 3 months to 19 March 2010 with a comparison to the same period in the previous 2 years. The second part of the table is for comparison and provides aggregates for all Job Titles advertised for the West Midlands region.

 Desktop Support
Location
3 months to
19 Mar 2010
Same period 2009Same period 2008
Rank123149187
Rank change year-on-year
Up+26Up+38
Matching permanent IT job ads242749
As % of all permanent IT jobs located in the West Midlands0.670 %0.582 %0.558 %
As % of the Job Titles category0.704 %0.607 %0.588 %
Salaries quoted211545
Average salary£21,500£22,000£22,500
Average salary % change year-on-year
-2.270 %-2.220 %
90% of jobs offered a salary of more than£18,600£19,000£18,500
10% of jobs offered a salary of more than£29,700£31,000£26,000
UK excluding London average salary£23,000£22,500£23,500
% change year-on-year
+2.220 %-4.250 %
West Midlands IT Job Market, Job Titles CategoryAll Job Titles
West Midlands
Permanent IT job ads with a match in the
Job Titles category
340844488339
As % of all permanent IT jobs located in the West Midlands95.12 %95.84 %94.91 %
Salaries quoted296535647153
Average salary£35,000£34,000£35,000
Average salary % change year-on-year
+2.940 %-2.850 %
90% of jobs offered a salary of more than£22,500£22,500£22,000
10% of jobs offered a salary of more than£50,000£55,000£50,000
UK excluding London average salary£35,556£35,000£35,000
% change year-on-year
+1.580 %-
Desktop Support EnglandDesktop Support
England

Desktop Support
Demand Trend

The chart provides a 3-month moving total beginning in 2004 of permanent IT jobs citing Desktop Support across the West Midlands region as a proportion of the total demand within the Job Titles category.

West Midlands Desktop Support Demand Trend

Desktop Support
Salary Trend

The chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Desktop Support across the West Midlands region.

West Midlands Desktop Support Salary Trend

Desktop Support
Salary Histogram

The chart provides a salary histogram for IT jobs citing Desktop Support across the West Midlands region over the 3 months to 19 March 2010.

West Midlands Desktop Support Salary Histogram

Desktop Support
Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Desktop Support within the West Midlands region over the 3 months to 19 March 2010. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

LocationRank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
BirminghamUp+165£22,000-
StaffordshireUp+105£18,500-26.00 %
ShropshireUp+84£19,000-
SolihullDown-94£28,500+29.54 %
WarwickshireUp+133£21,000-19.23 %
HerefordshireUp+212£30,750+36.66 %
CoventryDown-51£21,000-32.25 %
DudleyNew entry-1£24,000-
Desktop Support EnglandDesktop Support
England

Desktop Support
Top 30 Related IT Skills

For the 6 months to 19 March 2010, IT jobs across the West Midlands region that cited Desktop Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Desktop Support in their job title.

138 (84.44 %)Windows
225 (55.56 %)MS Office
324 (53.33 %)Windows XP
419 (42.22 %)Active Directory
513 (28.89 %)Microsoft
612 (26.67 %)Microsoft Certification
612 (26.67 %)Windows 2000
711 (24.44 %)Lotus Notes
711 (24.44 %)MCP
711 (24.44 %)Lotus
810 (22.22 %)Windows Server 2003
810 (22.22 %)HP
810 (22.22 %)TCP/IP
99 (20.00 %)SLA
99 (20.00 %)Citrix
108 (17.78 %)Blackberry
108 (17.78 %)Banking
108 (17.78 %)PDA
117 (15.56 %)Windows Vista
117 (15.56 %)Wireless
117 (15.56 %)Internet
117 (15.56 %)Dell
117 (15.56 %)MS Exchange
117 (15.56 %)LAN
126 (13.33 %)ITIL
126 (13.33 %)WAN
126 (13.33 %)Norton AntiVirus
126 (13.33 %)Symantec
126 (13.33 %)Incident Management
135 (11.11 %)Exchange Server 2003

Desktop Support
Top Related IT Skills by Category

For the 6 months to 19 March 2010, IT jobs across the West Midlands region that cited Desktop Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Desktop Support in their job title. Up to 20 skills are shown per category.

West Midlands IT Job Market, Application Platforms CategoryApplication Platforms
111 (24.44 %)Lotus Notes
27 (15.56 %)MS Exchange
35 (11.11 %)Exchange Server 2003
43 (6.667 %)Lotus Domino
51 (2.222 %)Exchange Server 2000
West Midlands IT Job Market, Applications CategoryApplications
125 (55.56 %)MS Office
25 (11.11 %)MS Excel
West Midlands IT Job Market, Communications & Networking CategoryCommunications & Networking
110 (22.22 %)TCP/IP
27 (15.56 %)Internet
27 (15.56 %)LAN
27 (15.56 %)Wireless
36 (13.33 %)WAN
45 (11.11 %)VPN
53 (6.667 %)TELNET
62 (4.444 %)Firewall
62 (4.444 %)DNS
62 (4.444 %)VoIP
71 (2.222 %)SMTP
71 (2.222 %)HTTP
71 (2.222 %)IP Telephony
West Midlands IT Job Market, General CategoryGeneral
18 (17.78 %)Banking
25 (11.11 %)Investment Banking
33 (6.667 %)Telecoms
41 (2.222 %)Education
41 (2.222 %)Government
41 (2.222 %)Health
41 (2.222 %)Pensions
West Midlands IT Job Market, Miscellaneous CategoryMiscellaneous
18 (17.78 %)Blackberry
18 (17.78 %)PDA
21 (2.222 %)Video Conferencing
21 (2.222 %)AS400
West Midlands IT Job Market, Operating Systems CategoryOperating Systems
138 (84.44 %)Windows
224 (53.33 %)Windows XP
312 (26.67 %)Windows 2000
410 (22.22 %)Windows Server 2003
57 (15.56 %)Windows Vista
64 (8.889 %)Windows Server 2008
64 (8.889 %)Windows NT
72 (4.444 %)Windows 7
West Midlands IT Job Market, Processes & Methodologies CategoryProcesses & Methodologies
16 (13.33 %)ITIL
16 (13.33 %)Incident Management
21 (2.222 %)E-Commerce
21 (2.222 %)Service Delivery
West Midlands IT Job Market, Programming Languages CategoryProgramming Languages
15 (11.11 %)Java
West Midlands IT Job Market, Qualifications CategoryQualifications
112 (26.67 %)Microsoft Certification
211 (24.44 %)MCP
34 (8.889 %)MCSE
43 (6.667 %)MCSA
52 (4.444 %)CCNA
52 (4.444 %)Cisco Certification
52 (4.444 %)MOS
52 (4.444 %)MCDST
61 (2.222 %)Degree
61 (2.222 %)SC Cleared
61 (2.222 %)Security Cleared
61 (2.222 %)ITIL Certification
West Midlands IT Job Market, Quality Assurance & Compliance CategoryQuality Assurance & Compliance
19 (20.00 %)SLA
West Midlands IT Job Market, System Software CategorySystem Software
119 (42.22 %)Active Directory
22 (4.444 %)Terminal Services
31 (2.222 %)VMware Infrastructure
31 (2.222 %)MetaFrame
West Midlands IT Job Market, Systems Management CategorySystems Management
16 (13.33 %)Norton AntiVirus
21 (2.222 %)Cisco IPCC
21 (2.222 %)Backup Exec
21 (2.222 %)ServiceCenter
21 (2.222 %)Systems Management Server (SMS)
21 (2.222 %)ARCserve
West Midlands IT Job Market, Vendors CategoryVendors
113 (28.89 %)Microsoft
211 (24.44 %)Lotus
310 (22.22 %)HP
49 (20.00 %)Citrix
57 (15.56 %)Dell
66 (13.33 %)Symantec
74 (8.889 %)Remedy
83 (6.667 %)Cisco
92 (4.444 %)Novell
101 (2.222 %)Siemens
101 (2.222 %)Avaya
101 (2.222 %)CA
101 (2.222 %)Intel
101 (2.222 %)Nortel
101 (2.222 %)McAfee
101 (2.222 %)Wyse
101 (2.222 %)VMware
101 (2.222 %)Altiris