The table below looks at the statistics for the Desktop Support role in IT jobs advertised for the West Midlands region. Included is a guide to the average salaries offered in IT jobs that have cited Desktop Support in their job title over the 3 months to 19 December 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
19 Dec 2014
Same period 2013 Same period 2012
Desktop Support
Rank 179 180 194
Rank change year-on-year
+1 +14
Permanent jobs requiring a Desktop Support 36 27 6
As % of all permanent IT jobs located in the West Midlands 0.66% 0.54% 0.13%
As % of the Job Titles category 0.69% 0.57% 0.13%
Number of salaries quoted 30 27 5
Average salary £24,500 £25,000 £18,000
Average salary % change year-on-year
-2.00% +38.88%
90% offered a salary of more than £22,350 £20,000 £17,500
10% offered a salary of more than £27,965 £35,000 £32,500
UK excluding London average salary £25,000 £25,500 £24,500
% change year-on-year
-1.96% +4.08%
Desktop Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the West Midlands region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
West Midlands
Permanent IT job ads with a match in the
Job Titles category
5200 4712 4592
As % of all permanent IT jobs located in the West Midlands 95.48% 94.98% 96.43%
Number of salaries quoted 4614 3983 4031
Average salary £38,000 £37,500 £37,500
Average salary % change year-on-year
+1.33% -
90% offered a salary of more than £23,500 £22,500 £25,000
10% offered a salary of more than £60,000 £55,000 £55,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Desktop Support
Jobs Demand Trend in the West Midlands

This chart provides a 3-month moving total of permanent IT jobs citing Desktop Support in the job title across the West Midlands region as a proportion of the total demand within the Job Titles category.

Desktop Support Jobs Demand Trend in the West Midlands

Desktop Support
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Desktop Support across the West Midlands region.

Desktop Support Salary Trend in the West Midlands

Desktop Support
Salary Histogram in the West Midlands

This chart provides a salary histogram for IT jobs citing Desktop Support across the West Midlands region over the 3 months to 19 December 2014.

Desktop Support Salary Histogram in the West Midlands

Desktop Support
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Desktop Support within the West Midlands region over the 3 months to 19 December 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham +1 21 £24,500 -18.33% 2
Warwickshire - 9 £27,580 - 1
Coventry -8 3 £29,000 +16.00% 1
Wolverhampton - 3 £24,000 -
Desktop Support
England

Desktop Support
Top 30 Related IT Skills in the West Midlands

For the 6 months to 19 December 2014, IT jobs across the West Midlands region that cited Desktop Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Desktop Support in their job title.

1 58 (84.06%) Windows
2 28 (40.58%) Active Directory
3 27 (39.13%) ITIL
4 26 (37.68%) Microsoft
4 26 (37.68%) Windows 7
5 22 (31.88%) MS Excel
6 20 (28.99%) Citrix
7 19 (27.54%) Windows XP
8 17 (24.64%) MS Office
9 11 (15.94%) Windows Server 2003
9 11 (15.94%) Windows Server 2008
9 11 (15.94%) LAN
9 11 (15.94%) MS Exchange
10 10 (14.49%) WAN
10 10 (14.49%) SCCM
10 10 (14.49%) Finance
11 9 (13.04%) XenApp
11 9 (13.04%) Service Management
12 8 (11.59%) Windows 8
12 8 (11.59%) Microsoft Certification
13 7 (10.14%) Service Delivery
14 6 (8.70%) Time Management
14 6 (8.70%) SharePoint
14 6 (8.70%) Blackberry
14 6 (8.70%) Law
15 5 (7.25%) Mobile Computing
15 5 (7.25%) SC Cleared
15 5 (7.25%) Security Cleared
15 5 (7.25%) Windows Server 2012
16 4 (5.80%) ITIL V3

Desktop Support
Top Related IT Skills in the West Midlands by Category

For the 6 months to 19 December 2014, IT jobs across the West Midlands region that cited Desktop Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Desktop Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 11 (15.94%) MS Exchange
2 6 (8.70%) SharePoint
3 4 (5.80%) Exchange Server 2010
3 4 (5.80%) Exchange Server 2013
4 2 (2.90%) Lync
5 1 (1.45%) Blackberry Enterprise Server
Applications
1 22 (31.88%) MS Excel
2 17 (24.64%) MS Office
3 1 (1.45%) MS Project
Cloud Services
1 3 (4.35%) Google Apps
1 3 (4.35%) Office 365
Communications & Networking
1 11 (15.94%) LAN
2 10 (14.49%) WAN
3 4 (5.80%) TCP/IP
3 4 (5.80%) SSH
4 3 (4.35%) VoIP
5 2 (2.90%) VPN
6 1 (1.45%) DNS
6 1 (1.45%) Internet
6 1 (1.45%) Wireless
6 1 (1.45%) DHCP
General
1 10 (14.49%) Finance
2 6 (8.70%) Law
3 4 (5.80%) Telecoms
4 3 (4.35%) Legal
5 2 (2.90%) Advertising
5 2 (2.90%) Retail
6 1 (1.45%) Retail Banking
6 1 (1.45%) Banking
Libraries, Frameworks & Software Standards
1 2 (2.90%) .NET
1 2 (2.90%) ASP.NET
Miscellaneous
1 6 (8.70%) Blackberry
2 5 (7.25%) Mobile Computing
3 4 (5.80%) Video Conferencing
4 3 (4.35%) Fat Client
4 3 (4.35%) Thin Client
4 3 (4.35%) User Experience
5 1 (1.45%) Analytical Skills
5 1 (1.45%) NHS
5 1 (1.45%) Management Information System
5 1 (1.45%) AS400
5 1 (1.45%) Freedom of Information
5 1 (1.45%) PDA
Operating Systems
1 58 (84.06%) Windows
2 26 (37.68%) Windows 7
3 19 (27.54%) Windows XP
4 11 (15.94%) Windows Server 2003
4 11 (15.94%) Windows Server 2008
5 8 (11.59%) Windows 8
6 5 (7.25%) Windows Server 2012
7 3 (4.35%) Windows Vista
8 1 (1.45%) Android
Processes & Methodologies
1 27 (39.13%) ITIL
2 9 (13.04%) Service Management
3 7 (10.14%) Service Delivery
4 6 (8.70%) Time Management
5 4 (5.80%) ITIL V3
6 3 (4.35%) Asset Management
6 3 (4.35%) Incident Management
7 2 (2.90%) Configuration Management
7 2 (2.90%) Project Management
8 1 (1.45%) ERP
8 1 (1.45%) Line Management
8 1 (1.45%) Data Protection
8 1 (1.45%) Information Assurance
Programming Languages
1 2 (2.90%) C#
1 2 (2.90%) PowerShell
2 1 (1.45%) SQL
Qualifications
1 8 (11.59%) Microsoft Certification
2 5 (7.25%) SC Cleared
2 5 (7.25%) Security Cleared
3 4 (5.80%) MCP
4 3 (4.35%) MCSE
4 3 (4.35%) Degree
5 2 (2.90%) ITIL Foundation Certificate
6 1 (1.45%) HND
6 1 (1.45%) A+ Certification
6 1 (1.45%) ITIL Certification
Quality Assurance & Compliance
1 4 (5.80%) SLA
System Software
1 28 (40.58%) Active Directory
2 9 (13.04%) XenApp
3 4 (5.80%) Hyper-V
Systems Management
1 10 (14.49%) SCCM
2 3 (4.35%) WSUS
Vendors
1 26 (37.68%) Microsoft
2 20 (28.99%) Citrix
3 4 (5.80%) VMware
3 4 (5.80%) AppSense
4 3 (4.35%) Mitel
4 3 (4.35%) Google
4 3 (4.35%) LANDesk
4 3 (4.35%) Apple
4 3 (4.35%) Salesforce.com
5 2 (2.90%) Cisco
6 1 (1.45%) Avaya
Coventry
Capita - ITIN
Salary: £18000 - £20000 per annum
Posted: 2 days ago
Birmingham, West Midlands (County)
Network ITR
Salary: 18k to 18k per year GBP
Posted: 3 days ago