The table below looks at the statistics for the Help Desk Analyst role in IT jobs advertised for the West Midlands region. Included is a guide to the average salaries offered in IT jobs that have cited Help Desk Analyst in their job title over the 3 months to 21 April 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
21 Apr 2015
Same period 2014 Same period 2013
Help Desk Analyst
Rank 204 184 187
Rank change year-on-year
-20 +3
Permanent jobs requiring a Help Desk Analyst 9 15 17
As % of all permanent IT jobs located in the West Midlands 0.17% 0.30% 0.34%
As % of the Job Titles category 0.18% 0.32% 0.36%
Number of salaries quoted 9 14 15
Average salary £19,000 £19,000 £19,000
90% offered a salary of more than £17,000 £17,000 £18,000
10% offered a salary of more than £20,000 £23,050 £23,700
UK excluding London average salary £21,000 £20,000 £21,000
% change year-on-year
+5.00% -4.76%
Help Desk Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the West Midlands region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
West Midlands
Permanent IT job ads with a match in the
Job Titles category
5044 4713 4767
As % of all permanent IT jobs located in the West Midlands 95.26% 95.50% 95.15%
Number of salaries quoted 4294 3935 3993
Average salary £38,750 £40,000 £36,500
Average salary % change year-on-year
-3.12% +9.58%
90% offered a salary of more than £25,000 £24,500 £22,500
10% offered a salary of more than £60,000 £55,000 £57,500
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Help Desk Analyst
Jobs Demand Trend in the West Midlands

This chart provides a 3-month moving total of permanent IT jobs citing Help Desk Analyst in the job title across the West Midlands region as a proportion of the total demand within the Job Titles category.

Help Desk Analyst Jobs Demand Trend in the West Midlands

Help Desk Analyst
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Analyst across the West Midlands region.

Help Desk Analyst Salary Trend in the West Midlands

Help Desk Analyst
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Help Desk Analyst within the West Midlands region over the 3 months to 21 April 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham -13 4 £19,500 +14.70% 1
Staffordshire -1 3 £19,000 -9.52%
Warwickshire -6 1 £17,000 -
Coventry - 1 £17,000 -
Help Desk Analyst
England

Help Desk Analyst
Top 30 Related IT Skills in the West Midlands

For the 6 months to 21 April 2015, IT jobs across the West Midlands region that cited Help Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Analyst in their job title.

1 28 (96.55%) Windows
2 18 (62.07%) Active Directory
2 18 (62.07%) Microsoft
3 13 (44.83%) MS Office
3 13 (44.83%) Windows 7
4 11 (37.93%) SLA
5 8 (27.59%) Windows XP
6 6 (20.69%) TCP/IP
7 5 (17.24%) Windows 8
7 5 (17.24%) VPN
7 5 (17.24%) LAN
7 5 (17.24%) WAN
7 5 (17.24%) ITIL
7 5 (17.24%) MS Excel
7 5 (17.24%) Citrix
8 4 (13.79%) Cisco Certification
8 4 (13.79%) Microsoft Certification
9 3 (10.34%) Windows Server 2003
9 3 (10.34%) CCNA
9 3 (10.34%) Terminal Server
9 3 (10.34%) MCSE
9 3 (10.34%) SQL Server
9 3 (10.34%) DHCP
9 3 (10.34%) MS Exchange
9 3 (10.34%) DNS
9 3 (10.34%) Windows Server 2008
9 3 (10.34%) MCTS
9 3 (10.34%) MCITP
9 3 (10.34%) Incident Management
9 3 (10.34%) Wireless

Help Desk Analyst
Top Related IT Skills in the West Midlands by Category

For the 6 months to 21 April 2015, IT jobs across the West Midlands region that cited Help Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 3 (10.34%) MS Exchange
Applications
1 13 (44.83%) MS Office
2 5 (17.24%) MS Excel
Communications & Networking
1 6 (20.69%) TCP/IP
2 5 (17.24%) VPN
2 5 (17.24%) LAN
2 5 (17.24%) WAN
3 3 (10.34%) DHCP
3 3 (10.34%) Wireless
3 3 (10.34%) DNS
4 2 (6.90%) Internet
Database & Business Intelligence
1 3 (10.34%) SQL Server
General
1 2 (6.90%) Finance
1 2 (6.90%) Retail
Miscellaneous
1 2 (6.90%) Blackberry
2 1 (3.45%) iSeries
2 1 (3.45%) EPoS
Operating Systems
1 28 (96.55%) Windows
2 13 (44.83%) Windows 7
3 8 (27.59%) Windows XP
4 5 (17.24%) Windows 8
5 3 (10.34%) Windows Server 2008
5 3 (10.34%) Windows Server 2003
6 2 (6.90%) Android
Processes & Methodologies
1 5 (17.24%) ITIL
2 3 (10.34%) Incident Management
3 1 (3.45%) E-Commerce
Programming Languages
1 1 (3.45%) SQL
Qualifications
1 4 (13.79%) Cisco Certification
1 4 (13.79%) Microsoft Certification
2 3 (10.34%) MCTS
2 3 (10.34%) MCITP
2 3 (10.34%) MCSE
2 3 (10.34%) CCNA
3 1 (3.45%) MCP
3 1 (3.45%) CCENT
Quality Assurance & Compliance
1 11 (37.93%) SLA
System Software
1 18 (62.07%) Active Directory
2 3 (10.34%) Terminal Server
3 2 (6.90%) Terminal Services
Vendors
1 18 (62.07%) Microsoft
2 5 (17.24%) Citrix
3 2 (6.90%) Apple
4 1 (3.45%) Cisco