The table below looks at the statistics for the Help Desk Analyst role in IT jobs advertised for the West Midlands region. Included is a guide to the average salaries offered in IT jobs that have cited Help Desk Analyst in their job title over the 3 months to 12 February 2016 with a comparison to the same period in the previous 2 years.

Location
3 months to
12 Feb 2016
Same period 2015 Same period 2014
Help Desk Analyst
Rank 213 195 177
Rank change year-on-year
-18 -18
Permanent jobs requiring a Help Desk Analyst 16 20 20
As % of all permanent IT jobs located in the West Midlands 0.28% 0.40% 0.46%
As % of the Job Titles category 0.29% 0.41% 0.48%
Number of salaries quoted 15 20 20
Average salary £20,000 £20,000 £20,000
90% offered a salary of more than £17,400 £18,625 £17,000
10% offered a salary of more than £22,600 £24,550 £21,100
UK excluding London average salary £21,000 £21,500 £20,500
% change year-on-year
-2.32% +4.87%
Help Desk Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the West Midlands region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
West Midlands
Permanent IT job ads with a match in the
Job Titles category
5468 4892 4144
As % of all permanent IT jobs located in the West Midlands 96.05% 96.68% 96.24%
Number of salaries quoted 4556 4250 3413
Average salary £42,500 £38,500 £37,500
Average salary % change year-on-year
+10.38% +2.66%
90% offered a salary of more than £25,000 £22,500 £23,000
10% offered a salary of more than £60,000 £55,000 £55,000
UK excluding London average salary £42,000 £40,000 £40,000
% change year-on-year
+5.00% -

Help Desk Analyst
Jobs Demand Trend in the West Midlands

This chart provides a 3-month moving total of permanent IT jobs citing Help Desk Analyst in the job title across the West Midlands region as a proportion of the total demand within the Job Titles category.

Help Desk Analyst Jobs Demand Trend in the West Midlands

Help Desk Analyst
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Analyst across the West Midlands region.

Help Desk Analyst Salary Trend in the West Midlands

Help Desk Analyst
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Help Desk Analyst within the West Midlands region over the 3 months to 12 February 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham -9 6 £22,000 +10.00% 2
Staffordshire +1 3 £18,000 -4.00%
Coventry -7 2 £21,000 - 1
Solihull +8 1 £20,000 -1.22%
Shropshire - 1 £21,000 -
Help Desk Analyst
England

Help Desk Analyst
Top 30 Related IT Skills in the West Midlands

For the 6 months to 12 February 2016, IT jobs across the West Midlands region that cited Help Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Analyst in their job title.

1 48 (84.21%) Windows
2 41 (71.93%) Microsoft
3 32 (56.14%) Windows Server
4 25 (43.86%) MS Exchange
5 19 (33.33%) TCP/IP
6 18 (31.58%) Active Directory
7 17 (29.82%) SQL Server
7 17 (29.82%) Windows Server 2003
8 15 (26.32%) Finance
9 14 (24.56%) Exchange Server 2000
9 14 (24.56%) SLA
9 14 (24.56%) Windows 2000 Server
10 13 (22.81%) Windows Server 2008
11 12 (21.05%) MS Office
12 11 (19.30%) LAN
12 11 (19.30%) WAN
12 11 (19.30%) Windows 7
13 9 (15.79%) X-Windows
14 8 (14.04%) Video Conferencing
14 8 (14.04%) Asterisk PBX
14 8 (14.04%) Office 365
14 8 (14.04%) Windows 10
14 8 (14.04%) Apple
14 8 (14.04%) Cisco
14 8 (14.04%) MS Excel
14 8 (14.04%) CRM
15 7 (12.28%) Business Intelligence
16 6 (10.53%) Microsoft Certification
16 6 (10.53%) Windows XP
16 6 (10.53%) ITIL

Help Desk Analyst
Top Related IT Skills in the West Midlands by Category

For the 6 months to 12 February 2016, IT jobs across the West Midlands region that cited Help Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 25 (43.86%) MS Exchange
2 14 (24.56%) Exchange Server 2000
3 1 (1.75%) IBM Notes
Applications
1 12 (21.05%) MS Office
2 8 (14.04%) MS Excel
Cloud Services
1 8 (14.04%) Office 365
Communications & Networking
1 19 (33.33%) TCP/IP
2 11 (19.30%) LAN
2 11 (19.30%) WAN
3 8 (14.04%) Asterisk PBX
4 3 (5.26%) DNS
4 3 (5.26%) VPN
5 2 (3.51%) DHCP
5 2 (3.51%) Internet
6 1 (1.75%) Firewall
6 1 (1.75%) ISDN
6 1 (1.75%) VoIP
Database & Business Intelligence
1 17 (29.82%) SQL Server
2 1 (1.75%) Oracle Database
2 1 (1.75%) Oracle Reports
2 1 (1.75%) SQL Server 2000
2 1 (1.75%) SQL Server 2005
2 1 (1.75%) SQL Server 2008
General
1 15 (26.32%) Finance
2 1 (1.75%) Retail
Libraries, Frameworks & Software Standards
1 9 (15.79%) X-Windows
2 1 (1.75%) COM
Miscellaneous
1 8 (14.04%) Video Conferencing
2 3 (5.26%) Driving Licence
3 2 (3.51%) Mathematics
4 1 (1.75%) EPoS
Operating Systems
1 48 (84.21%) Windows
2 32 (56.14%) Windows Server
3 17 (29.82%) Windows Server 2003
4 14 (24.56%) Windows 2000 Server
5 13 (22.81%) Windows Server 2008
6 11 (19.30%) Windows 7
7 8 (14.04%) Windows 10
8 6 (10.53%) Windows XP
9 4 (7.02%) Windows Server 2012
10 3 (5.26%) Windows 8
11 1 (1.75%) Linux
11 1 (1.75%) Windows Vista
Processes & Methodologies
1 8 (14.04%) CRM
2 7 (12.28%) Business Intelligence
3 6 (10.53%) ITIL
4 3 (5.26%) Service Management
5 1 (1.75%) Incident Management
Programming Languages
1 2 (3.51%) C
2 1 (1.75%) SQL
Qualifications
1 6 (10.53%) Microsoft Certification
2 3 (5.26%) CCNA
2 3 (5.26%) Cisco Certification
2 3 (5.26%) MCITP
2 3 (5.26%) MCSE
2 3 (5.26%) MCTS
3 2 (3.51%) Degree
4 1 (1.75%) ITIL Certification
Quality Assurance & Compliance
1 14 (24.56%) SLA
System Software
1 18 (31.58%) Active Directory
2 2 (3.51%) Terminal Services
3 1 (1.75%) XenApp
Vendors
1 41 (71.93%) Microsoft
2 8 (14.04%) Apple
2 8 (14.04%) Cisco
3 2 (3.51%) Citrix
4 1 (1.75%) Google
4 1 (1.75%) Lotus
4 1 (1.75%) NCR
4 1 (1.75%) Oracle
Birmingham, West Midlands (County)
Monarch Recruitment
Salary: Competitive
Posted: 2 days ago
Birmingham, West Midlands (County)
Searchability
Salary: £16000 - £22000 per annum + Healthcare
Posted: 2 days ago