The first table below looks at the demand for the Help Desk Analyst role in IT jobs advertised for the West Midlands region. Included is a guide to the average salaries offered in IT jobs that have cited Help Desk Analyst in their job title over the 3 months to 22 May 2013 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the West Midlands region.

Location
3 months to
22 May 2013
Same period 2012 Same period 2011
Help Desk Analyst
Rank 185 181 166
Rank change year-on-year
-4 -15
Permanent jobs requiring a Help Desk Analyst 14 9 5
As % of all permanent IT jobs located in the West Midlands 0.278% 0.195% 0.123%
As % of the Job Titles category 0.290% 0.203% 0.128%
Number of salaries quoted 12 9 5
Average salary £18,000 £20,000 £18,500
Average salary % change year-on-year
-10.00% +8.10%
90% offered a salary of more than £17,775 £17,400 £17,400
10% offered a salary of more than £22,500 £28,000 £24,000
UK excluding London average salary £20,500 £20,500 £20,000
% change year-on-year
- +2.50%
All Job Titles
West Midlands
Permanent IT job ads with a match in the
Job Titles category
4823 4426 3898
As % of all permanent IT jobs located in the West Midlands 95.88% 95.90% 95.70%
Number of salaries quoted 4016 3887 3325
Average salary £37,500 £37,500 £37,500
90% offered a salary of more than £23,000 £25,000 £24,000
10% offered a salary of more than £55,000 £60,000 £57,500
UK excluding London average salary £38,000 £38,000 £37,500
% change year-on-year
- +1.33%
Help Desk Analyst
England

Help Desk Analyst
Jobs Demand Trend

This chart provides a 3-month moving total of permanent IT jobs citing Help Desk Analyst across the West Midlands region as a proportion of the total demand within the Job Titles category.

West Midlands Help Desk Analyst Jobs Demand Trend

Help Desk Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Analyst across the West Midlands region.

West Midlands Help Desk Analyst Salary Trend

Help Desk Analyst
Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Help Desk Analyst within the West Midlands region over the 3 months to 22 May 2013. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Dudley +4 4 £18,000 -10.00%
Staffordshire - 4 £19,500 -
Birmingham -13 2 £24,500 -12.50%
Coventry -13 2 £22,500 +32.35%
Warwickshire - 2 £17,750 -
Help Desk Analyst
England

Help Desk Analyst
Top 30 Related IT Skills

For the 6 months to 22 May 2013, IT jobs across the West Midlands region that cited Help Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Analyst in their job title.

1 21 (67.74%) Windows
2 15 (48.39%) Microsoft
3 9 (29.03%) MS Office
4 8 (25.81%) MS Excel
4 8 (25.81%) Windows XP
5 7 (22.58%) Active Directory
6 6 (19.35%) Blackberry
7 5 (16.13%) VMware
7 5 (16.13%) Fat Client
7 5 (16.13%) Windows 7
7 5 (16.13%) Blackberry Enterprise Server
7 5 (16.13%) Thin Client
7 5 (16.13%) Windows Server 2003
7 5 (16.13%) SLA
7 5 (16.13%) MS Exchange
8 4 (12.90%) LAN
8 4 (12.90%) WAN
8 4 (12.90%) HTTP
8 4 (12.90%) ITIL
8 4 (12.90%) SQL Server
8 4 (12.90%) EPoS
8 4 (12.90%) Windows Server 2008
9 3 (9.677%) Hyper-V
9 3 (9.677%) E-Commerce
10 2 (6.452%) SQL
10 2 (6.452%) ADSL
10 2 (6.452%) TCP/IP
10 2 (6.452%) DNS
10 2 (6.452%) Lotus Notes
10 2 (6.452%) Lotus

Help Desk Analyst
Top Related IT Skills by Category

For the 6 months to 22 May 2013, IT jobs across the West Midlands region that cited Help Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Development
1 1 (3.226%) FIX Protocol
Application Platforms
1 5 (16.13%) Blackberry Enterprise Server
1 5 (16.13%) MS Exchange
2 2 (6.452%) Lotus Notes
2 2 (6.452%) Exchange Server 2007
2 2 (6.452%) Exchange Server 2010
Applications
1 9 (29.03%) MS Office
2 8 (25.81%) MS Excel
3 1 (3.226%) MS Project
Communications & Networking
1 4 (12.90%) LAN
1 4 (12.90%) WAN
1 4 (12.90%) HTTP
2 2 (6.452%) ADSL
2 2 (6.452%) TCP/IP
2 2 (6.452%) DNS
2 2 (6.452%) Firewall
3 1 (3.226%) Internet
Database & Business Intelligence
1 4 (12.90%) SQL Server
2 2 (6.452%) SQL Server 2005
General
1 2 (6.452%) Retail
1 2 (6.452%) Finance
2 1 (3.226%) Law
2 1 (3.226%) Legal
Miscellaneous
1 6 (19.35%) Blackberry
2 5 (16.13%) Fat Client
2 5 (16.13%) Thin Client
3 4 (12.90%) EPoS
4 2 (6.452%) Management Information System
Operating Systems
1 21 (67.74%) Windows
2 8 (25.81%) Windows XP
3 5 (16.13%) Windows 7
3 5 (16.13%) Windows Server 2003
4 4 (12.90%) Windows Server 2008
5 1 (3.226%) Windows 2000 Server
5 1 (3.226%) Windows NT
Processes & Methodologies
1 4 (12.90%) ITIL
2 3 (9.677%) E-Commerce
3 2 (6.452%) Risk Management
3 2 (6.452%) Problem Management
4 1 (3.226%) CRM
Programming Languages
1 2 (6.452%) SQL
Qualifications
1 1 (3.226%) Microsoft Certification
1 1 (3.226%) MCSE
Quality Assurance & Compliance
1 5 (16.13%) SLA
System Software
1 7 (22.58%) Active Directory
2 3 (9.677%) Hyper-V
3 2 (6.452%) VMware ESX
3 2 (6.452%) VMware Infrastructure
3 2 (6.452%) BlackBerry Internet Service
Systems Management
1 1 (3.226%) ARCserve
Vendors
1 15 (48.39%) Microsoft
2 5 (16.13%) VMware
3 2 (6.452%) Lotus
3 2 (6.452%) Cisco
3 2 (6.452%) Citrix
3 2 (6.452%) Sophos
4 1 (3.226%) Avaya