The table below looks at the statistics for the Help Desk Analyst role in IT jobs advertised for the West Midlands region. Included is a guide to the average salaries offered in IT jobs that have cited Help Desk Analyst in their job title over the 3 months to 30 January 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
30 Jan 2015
Same period 2014 Same period 2013
Help Desk Analyst
Rank 181 184 190
Rank change year-on-year
+3 +6
Permanent jobs requiring a Help Desk Analyst 23 8 13
As % of all permanent IT jobs located in the West Midlands 0.46% 0.19% 0.27%
As % of the Job Titles category 0.48% 0.20% 0.28%
Number of salaries quoted 22 8 13
Average salary £20,000 £18,000 £18,000
Average salary % change year-on-year
+11.11% -
90% offered a salary of more than £19,500 £17,000 £17,000
10% offered a salary of more than £24,200 £25,950 £26,800
UK excluding London average salary £20,000 £20,500 £19,750
% change year-on-year
-2.43% +3.79%
Help Desk Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the West Midlands region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
West Midlands
Permanent IT job ads with a match in the
Job Titles category
4776 4080 4588
As % of all permanent IT jobs located in the West Midlands 95.73% 94.44% 96.10%
Number of salaries quoted 4200 3386 3986
Average salary £38,500 £37,500 £35,500
Average salary % change year-on-year
+2.66% +5.63%
90% offered a salary of more than £22,500 £24,000 £25,000
10% offered a salary of more than £57,500 £55,000 £55,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Help Desk Analyst
Jobs Demand Trend in the West Midlands

This chart provides a 3-month moving total of permanent IT jobs citing Help Desk Analyst in the job title across the West Midlands region as a proportion of the total demand within the Job Titles category.

Help Desk Analyst Jobs Demand Trend in the West Midlands

Help Desk Analyst
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Analyst across the West Midlands region.

Help Desk Analyst Salary Trend in the West Midlands

Help Desk Analyst
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Help Desk Analyst within the West Midlands region over the 3 months to 30 January 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham -1 15 £20,000 +17.64%
Solihull +4 2 £20,248 -46.00%
Wolverhampton - 2 £21,500 -
Coventry - 2 £22,750 - 1
Staffordshire +6 1 £18,750 -10.71%
Warwickshire - 1 £21,000 -
Help Desk Analyst
England

Help Desk Analyst
Top 30 Related IT Skills in the West Midlands

For the 6 months to 30 January 2015, IT jobs across the West Midlands region that cited Help Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Analyst in their job title.

1 31 (88.57%) Windows
2 22 (62.86%) Microsoft
3 18 (51.43%) Active Directory
4 13 (37.14%) MS Office
4 13 (37.14%) Windows 7
5 11 (31.43%) SLA
6 9 (25.71%) Windows XP
7 6 (17.14%) ITIL
8 5 (14.29%) MS Excel
8 5 (14.29%) Finance
9 4 (11.43%) Windows 8
9 4 (11.43%) Windows Server 2008
9 4 (11.43%) TCP/IP
9 4 (11.43%) Windows Server 2003
10 3 (8.57%) Microsoft Certification
10 3 (8.57%) SQL Server
10 3 (8.57%) VPN
10 3 (8.57%) LAN
10 3 (8.57%) WAN
10 3 (8.57%) Incident Management
11 2 (5.71%) Windows Server 2012
11 2 (5.71%) Analytical Skills
11 2 (5.71%) Retail
11 2 (5.71%) MCSE
11 2 (5.71%) MCP
11 2 (5.71%) Terminal Services
11 2 (5.71%) Citrix
11 2 (5.71%) Cisco Certification
11 2 (5.71%) Internet
12 1 (2.86%) Wireless

Help Desk Analyst
Top Related IT Skills in the West Midlands by Category

For the 6 months to 30 January 2015, IT jobs across the West Midlands region that cited Help Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 1 (2.86%) MS Exchange
1 1 (2.86%) CMS
Applications
1 13 (37.14%) MS Office
2 5 (14.29%) MS Excel
Communications & Networking
1 4 (11.43%) TCP/IP
2 3 (8.57%) VPN
2 3 (8.57%) LAN
2 3 (8.57%) WAN
3 2 (5.71%) Internet
4 1 (2.86%) Wireless
4 1 (2.86%) DHCP
4 1 (2.86%) DNS
Database & Business Intelligence
1 3 (8.57%) SQL Server
General
1 5 (14.29%) Finance
2 2 (5.71%) Retail
3 1 (2.86%) Advertising
3 1 (2.86%) Marketing
Miscellaneous
1 2 (5.71%) Analytical Skills
2 1 (2.86%) Data Structures
Operating Systems
1 31 (88.57%) Windows
2 13 (37.14%) Windows 7
3 9 (25.71%) Windows XP
4 4 (11.43%) Windows 8
4 4 (11.43%) Windows Server 2008
4 4 (11.43%) Windows Server 2003
5 2 (5.71%) Windows Server 2012
Processes & Methodologies
1 6 (17.14%) ITIL
2 3 (8.57%) Incident Management
3 1 (2.86%) E-Commerce
3 1 (2.86%) Content Management
3 1 (2.86%) Stakeholder Management
3 1 (2.86%) Digital Marketing
Programming Languages
1 1 (2.86%) SQL
Qualifications
1 3 (8.57%) Microsoft Certification
2 2 (5.71%) MCSE
2 2 (5.71%) MCP
2 2 (5.71%) Cisco Certification
3 1 (2.86%) CCNA
3 1 (2.86%) ITIL Certification
3 1 (2.86%) MCTS
3 1 (2.86%) MCITP
3 1 (2.86%) Degree
3 1 (2.86%) CCENT
Quality Assurance & Compliance
1 11 (31.43%) SLA
2 1 (2.86%) QA
System Software
1 18 (51.43%) Active Directory
2 2 (5.71%) Terminal Services
3 1 (2.86%) Terminal Server
Systems Management
1 1 (2.86%) SCCM
Vendors
1 22 (62.86%) Microsoft
2 2 (5.71%) Citrix
3 1 (2.86%) Oracle
3 1 (2.86%) Cisco
Coventry, West Midlands (County)
Network ITR
Salary: 16k to 18k per year GBP
Posted: 4 days ago