The table below looks at the statistics for the Help Desk Analyst role in IT jobs advertised for the West Midlands region. Included is a guide to the average salaries offered in IT jobs that have cited Help Desk Analyst in their job title over the 3 months to 4 September 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
4 Sep 2015
Same period 2014 Same period 2013
Help Desk Analyst
Rank 192 201 205
Rank change year-on-year
+9 +4
Permanent jobs requiring a Help Desk Analyst 25 12 7
As % of all permanent IT jobs located in the West Midlands 0.45% 0.22% 0.13%
As % of the Job Titles category 0.47% 0.23% 0.14%
Number of salaries quoted 19 6 4
Average salary £25,000 £18,250 £18,000
Average salary % change year-on-year
+36.98% +1.38%
UK excluding London average salary £20,750 £21,250 £18,500
% change year-on-year
-2.35% +14.86%
Help Desk Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the West Midlands region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
West Midlands
Permanent IT job ads with a match in the
Job Titles category
5270 5142 5161
As % of all permanent IT jobs located in the West Midlands 94.06% 95.28% 94.84%
Number of salaries quoted 4397 4264 4397
Average salary £40,000 £40,000 £37,500
Average salary % change year-on-year
- +6.66%
90% offered a salary of more than £25,000 £25,000 £24,000
10% offered a salary of more than £60,000 £57,500 £62,500
UK excluding London average salary £40,000 £40,000 £39,000
% change year-on-year
- +2.56%

Help Desk Analyst
Jobs Demand Trend in the West Midlands

This chart provides a 3-month moving total of permanent IT jobs citing Help Desk Analyst in the job title across the West Midlands region as a proportion of the total demand within the Job Titles category.

Help Desk Analyst Jobs Demand Trend in the West Midlands

Help Desk Analyst
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Analyst across the West Midlands region.

Help Desk Analyst Salary Trend in the West Midlands

Help Desk Analyst
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Help Desk Analyst within the West Midlands region over the 3 months to 4 September 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham +14 19 £25,000 +42.85% 2
Staffordshire - 5 £22,750 -
Coventry -12 1 £21,673 +23.84%
Help Desk Analyst
England

Help Desk Analyst
Top 30 Related IT Skills in the West Midlands

For the 6 months to 4 September 2015, IT jobs across the West Midlands region that cited Help Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Analyst in their job title.

1 31 (91.18%) Windows
2 28 (82.35%) Microsoft
3 26 (76.47%) MS Exchange
4 18 (52.94%) Active Directory
5 17 (50.00%) Windows Server 2003
5 17 (50.00%) TCP/IP
6 13 (38.24%) SLA
7 10 (29.41%) Microsoft Certification
7 10 (29.41%) MS Office
7 10 (29.41%) ITIL
7 10 (29.41%) Hyper-V
8 9 (26.47%) Finance
8 9 (26.47%) SharePoint
8 9 (26.47%) LAN
8 9 (26.47%) WAN
8 9 (26.47%) DHCP
8 9 (26.47%) Citrix
9 8 (23.53%) Cisco Certification
9 8 (23.53%) CCNA
9 8 (23.53%) Terminal Server
9 8 (23.53%) VPN
9 8 (23.53%) MCTS
9 8 (23.53%) MCITP
9 8 (23.53%) MCSE
9 8 (23.53%) Wireless
9 8 (23.53%) Windows 2000 Server
9 8 (23.53%) Exchange Server 2000
9 8 (23.53%) SCCM
10 7 (20.59%) SCOM
10 7 (20.59%) Lync

Help Desk Analyst
Top Related IT Skills in the West Midlands by Category

For the 6 months to 4 September 2015, IT jobs across the West Midlands region that cited Help Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 26 (76.47%) MS Exchange
2 9 (26.47%) SharePoint
3 8 (23.53%) Exchange Server 2000
4 7 (20.59%) Lync
5 4 (11.76%) Exchange Server 2003
6 1 (2.94%) Site Server
Applications
1 10 (29.41%) MS Office
Cloud Services
1 1 (2.94%) Office 365
Communications & Networking
1 17 (50.00%) TCP/IP
2 9 (26.47%) LAN
2 9 (26.47%) WAN
2 9 (26.47%) DHCP
3 8 (23.53%) VPN
3 8 (23.53%) Wireless
4 7 (20.59%) DNS
5 1 (2.94%) VLAN
5 1 (2.94%) VoIP
5 1 (2.94%) ISDN
Database & Business Intelligence
1 4 (11.76%) SQL Server
General
1 9 (26.47%) Finance
2 1 (2.94%) Financial Institution
Libraries, Frameworks & Software Standards
1 2 (5.88%) X-Windows
Miscellaneous
1 1 (2.94%) Blackberry
1 1 (2.94%) Management Information System
1 1 (2.94%) Analytical Skills
Operating Systems
1 31 (91.18%) Windows
2 17 (50.00%) Windows Server 2003
3 8 (23.53%) Windows 2000 Server
4 7 (20.59%) AIX
5 6 (17.65%) Windows 7
5 6 (17.65%) Windows 8
5 6 (17.65%) Windows Server 2008
6 1 (2.94%) Windows Server 2012
6 1 (2.94%) Windows XP
6 1 (2.94%) Windows Vista
6 1 (2.94%) Android
Processes & Methodologies
1 10 (29.41%) ITIL
2 2 (5.88%) Service Management
3 1 (2.94%) Test Scripting
3 1 (2.94%) Data Protection
3 1 (2.94%) Customer Engagement
3 1 (2.94%) Procure-to-pay
3 1 (2.94%) Server Building
3 1 (2.94%) ERP
3 1 (2.94%) Business Intelligence
Programming Languages
1 7 (20.59%) SQL
Qualifications
1 10 (29.41%) Microsoft Certification
2 8 (23.53%) MCSE
2 8 (23.53%) CCNA
2 8 (23.53%) Cisco Certification
2 8 (23.53%) MCTS
2 8 (23.53%) MCITP
3 7 (20.59%) ITIL Certification
4 1 (2.94%) Degree
Quality Assurance & Compliance
1 13 (38.24%) SLA
System Software
1 18 (52.94%) Active Directory
2 10 (29.41%) Hyper-V
3 8 (23.53%) Terminal Server
4 3 (8.82%) VMware Infrastructure
Systems Management
1 8 (23.53%) SCCM
2 7 (20.59%) SCOM
3 1 (2.94%) McAfee ePO
Vendors
1 28 (82.35%) Microsoft
2 9 (26.47%) Citrix
3 3 (8.82%) VMware
4 2 (5.88%) Apple
5 1 (2.94%) McAfee
5 1 (2.94%) Cisco
Birmingham, Warwickshire
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