The first table below looks at the demand for the Help Desk Analyst role in IT jobs advertised for the West Midlands region. Included is a guide to the average salaries offered in IT jobs that have cited Help Desk Analyst in their job title over the 3 months to 16 April 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the West Midlands region.

Location
3 months to
16 Apr 2014
Same period 2013 Same period 2012
Help Desk Analyst
Rank 185 185 185
Rank change year-on-year
0 0
Permanent jobs requiring a Help Desk Analyst 16 19 11
As % of all permanent IT jobs located in the West Midlands 0.32% 0.37% 0.24%
As % of the Job Titles category 0.34% 0.39% 0.25%
Number of salaries quoted 15 17 11
Average salary £19,000 £19,000 £20,000
Average salary % change year-on-year
- -5.00%
UK excluding London average salary £20,000 £21,000 £20,500
% change year-on-year
-4.76% +2.43%
Job Titles Category
West Midlands
Permanent IT job ads with a match in the
Job Titles category
4732 4846 4489
As % of all permanent IT jobs located in the West Midlands 95.44% 95.15% 95.96%
Number of salaries quoted 3950 4067 3860
Average salary £40,000 £36,061 £36,500
Average salary % change year-on-year
+10.92% -1.20%
90% offered a salary of more than £24,500 £22,500 £25,000
10% offered a salary of more than £57,500 £57,500 £55,000
UK excluding London average salary £40,000 £38,500 £38,000
% change year-on-year
+3.89% +1.31%
Help Desk Analyst
England

Help Desk Analyst
Jobs Demand Trend in the West Midlands

This chart provides a 3-month moving total of permanent IT jobs citing Help Desk Analyst in the job title across the West Midlands region as a proportion of the total demand within the Job Titles category.

Help Desk Analyst Jobs Demand Trend in the West Midlands

Help Desk Analyst
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Analyst across the West Midlands region.

Help Desk Analyst Salary Trend in the West Midlands

Help Desk Analyst
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Help Desk Analyst within the West Midlands region over the 3 months to 16 April 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Find
Job
Vacancies
Birmingham +8 8 £17,000 -21.83%
Staffordshire -3 5 £21,000 +16.66%
Warwickshire +12 1 - -
Wolverhampton - 1 £28,000 -
Herefordshire - 1 £21,500 -
Help Desk Analyst
England

Help Desk Analyst
Top 30 Related IT Skills in the West Midlands

For the 6 months to 16 April 2014, IT jobs across the West Midlands region that cited Help Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Analyst in their job title.

1 21 (87.50%) Windows
2 12 (50.00%) MS Office
3 11 (45.83%) Active Directory
4 9 (37.50%) TCP/IP
4 9 (37.50%) WAN
5 8 (33.33%) VPN
5 8 (33.33%) LAN
5 8 (33.33%) Microsoft
6 7 (29.17%) ITIL
6 7 (29.17%) MS Excel
7 6 (25.00%) MS Exchange
8 5 (20.83%) Exchange Server 2003
8 5 (20.83%) Windows 7
8 5 (20.83%) MCTS
8 5 (20.83%) MCITP
8 5 (20.83%) Wireless
8 5 (20.83%) DHCP
8 5 (20.83%) MCSE
8 5 (20.83%) CCNA
8 5 (20.83%) DNS
8 5 (20.83%) Citrix
8 5 (20.83%) Cisco Certification
8 5 (20.83%) Microsoft Certification
9 4 (16.67%) Windows Server 2003
9 4 (16.67%) Windows XP
10 3 (12.50%) Linux
10 3 (12.50%) Cisco
10 3 (12.50%) VMware
11 2 (8.33%) Incident Management
11 2 (8.33%) Finance

Help Desk Analyst
Top Related IT Skills in the West Midlands by Category

For the 6 months to 16 April 2014, IT jobs across the West Midlands region that cited Help Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 6 (25.00%) MS Exchange
2 5 (20.83%) Exchange Server 2003
3 1 (4.17%) IBM Notes
Applications
1 12 (50.00%) MS Office
2 7 (29.17%) MS Excel
Business Applications
1 1 (4.17%) SAP FI
Communications & Networking
1 9 (37.50%) TCP/IP
1 9 (37.50%) WAN
2 8 (33.33%) VPN
2 8 (33.33%) LAN
3 5 (20.83%) Wireless
3 5 (20.83%) DHCP
3 5 (20.83%) DNS
4 1 (4.17%) ADSL
General
1 2 (8.33%) Finance
2 1 (4.17%) Retail
Libraries, Frameworks & Software Standards
1 1 (4.17%) .NET
Miscellaneous
1 1 (4.17%) Statistics
Operating Systems
1 21 (87.50%) Windows
2 5 (20.83%) Windows 7
3 4 (16.67%) Windows Server 2003
3 4 (16.67%) Windows XP
4 3 (12.50%) Linux
5 1 (4.17%) Windows Server 2008
Processes & Methodologies
1 7 (29.17%) ITIL
2 2 (8.33%) Incident Management
2 2 (8.33%) Service Management
3 1 (4.17%) Business Analytics
3 1 (4.17%) Analytics
Programming Languages
1 2 (8.33%) C
2 1 (4.17%) C#
2 1 (4.17%) SQL
2 1 (4.17%) VB
Qualifications
1 5 (20.83%) MCTS
1 5 (20.83%) MCITP
1 5 (20.83%) MCSE
1 5 (20.83%) CCNA
1 5 (20.83%) Cisco Certification
1 5 (20.83%) Microsoft Certification
2 1 (4.17%) Degree
Quality Assurance & Compliance
1 2 (8.33%) SLA
System Software
1 11 (45.83%) Active Directory
2 2 (8.33%) Terminal Server
Vendors
1 8 (33.33%) Microsoft
2 5 (20.83%) Citrix
3 3 (12.50%) Cisco
3 3 (12.50%) VMware
4 1 (4.17%) SAP
4 1 (4.17%) Remedy
4 1 (4.17%) HP
4 1 (4.17%) Compaq
4 1 (4.17%) Lotus