The first table below looks at the demand for the Help Desk Analyst role in IT jobs advertised for the West Midlands region. Included is a guide to the average salaries offered in IT jobs that have cited Help Desk Analyst in their job title over the 3 months to 1 August 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the West Midlands region.

Location
3 months to
1 Aug 2014
Same period 2013 Same period 2012
Help Desk Analyst
Rank 198 209 182
Rank change year-on-year
+11 -27
Permanent jobs requiring a Help Desk Analyst 12 7 8
As % of all permanent IT jobs located in the West Midlands 0.22% 0.13% 0.16%
As % of the Job Titles category 0.24% 0.13% 0.17%
Number of salaries quoted 10 5 8
Average salary £19,000 £18,000 £22,500
Average salary % change year-on-year
+5.55% -20.00%
90% offered a salary of more than £17,500 £17,600 £19,850
10% offered a salary of more than £21,450 £22,100 £25,650
UK excluding London average salary £20,500 £19,000 £21,000
% change year-on-year
+7.89% -9.52%
Job Titles Category
West Midlands
Permanent IT job ads with a match in the
Job Titles category
5104 5278 4626
As % of all permanent IT jobs located in the West Midlands 94.85% 94.79% 95.19%
Number of salaries quoted 4273 4434 4018
Average salary £40,000 £37,500 £37,500
Average salary % change year-on-year
+6.66% -
90% offered a salary of more than £25,000 £25,000 £25,000
10% offered a salary of more than £60,000 £60,000 £57,500
UK excluding London average salary £40,000 £38,500 £38,500
% change year-on-year
+3.89% -
Help Desk Analyst
England

Help Desk Analyst
Jobs Demand Trend in the West Midlands

This chart provides a 3-month moving total of permanent IT jobs citing Help Desk Analyst in the job title across the West Midlands region as a proportion of the total demand within the Job Titles category.

Help Desk Analyst Jobs Demand Trend in the West Midlands

Help Desk Analyst
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Analyst across the West Midlands region.

Help Desk Analyst Salary Trend in the West Midlands

Help Desk Analyst
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Help Desk Analyst within the West Midlands region over the 3 months to 1 August 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham - 6 £18,375 - 1
Coventry +6 4 £17,500 -28.57%
Solihull - 1 £23,000 -
Sutton Coldfield - 1 £19,000 -
Shropshire - 1 £19,000 -
Help Desk Analyst
England

Help Desk Analyst
Top 30 Related IT Skills in the West Midlands

For the 6 months to 1 August 2014, IT jobs across the West Midlands region that cited Help Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Analyst in their job title.

1 22 (78.57%) Windows
2 11 (39.29%) Active Directory
3 9 (32.14%) WAN
4 8 (28.57%) Citrix
4 8 (28.57%) MS Office
5 7 (25.00%) TCP/IP
5 7 (25.00%) LAN
6 6 (21.43%) Microsoft
6 6 (21.43%) Finance
6 6 (21.43%) Windows 7
7 5 (17.86%) Microsoft Certification
7 5 (17.86%) Windows Server 2003
7 5 (17.86%) MS Exchange
7 5 (17.86%) MCSE
7 5 (17.86%) MS Excel
8 4 (14.29%) Windows XP
8 4 (14.29%) ITIL
8 4 (14.29%) VPN
8 4 (14.29%) DNS
8 4 (14.29%) CCNA
8 4 (14.29%) Cisco Certification
8 4 (14.29%) DHCP
8 4 (14.29%) Wireless
8 4 (14.29%) MCTS
8 4 (14.29%) MCITP
8 4 (14.29%) Exchange Server 2003
9 3 (10.71%) Service Management
9 3 (10.71%) VMware
9 3 (10.71%) Android
9 3 (10.71%) Windows Server 2008

Help Desk Analyst
Top Related IT Skills in the West Midlands by Category

For the 6 months to 1 August 2014, IT jobs across the West Midlands region that cited Help Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 5 (17.86%) MS Exchange
2 4 (14.29%) Exchange Server 2003
Applications
1 8 (28.57%) MS Office
2 5 (17.86%) MS Excel
Cloud Services
1 1 (3.57%) Cloud Computing
Communications & Networking
1 9 (32.14%) WAN
2 7 (25.00%) TCP/IP
2 7 (25.00%) LAN
3 4 (14.29%) VPN
3 4 (14.29%) DNS
3 4 (14.29%) DHCP
3 4 (14.29%) Wireless
Database & Business Intelligence
1 2 (7.14%) Crystal Reports
General
1 6 (21.43%) Finance
2 2 (7.14%) Retail
Libraries, Frameworks & Software Standards
1 1 (3.57%) .NET
Miscellaneous
1 3 (10.71%) Blackberry
2 2 (7.14%) iSeries
2 2 (7.14%) AS400
Operating Systems
1 22 (78.57%) Windows
2 6 (21.43%) Windows 7
3 5 (17.86%) Windows Server 2003
4 4 (14.29%) Windows XP
5 3 (10.71%) Android
5 3 (10.71%) Windows Server 2008
6 2 (7.14%) Windows 8
7 1 (3.57%) Windows Server 2012
Processes & Methodologies
1 4 (14.29%) ITIL
2 3 (10.71%) Service Management
3 2 (7.14%) ERP
3 2 (7.14%) Incident Management
4 1 (3.57%) Network Monitoring
Programming Languages
1 3 (10.71%) SQL
2 1 (3.57%) C#
2 1 (3.57%) VB
Qualifications
1 5 (17.86%) Microsoft Certification
1 5 (17.86%) MCSE
2 4 (14.29%) CCNA
2 4 (14.29%) Cisco Certification
2 4 (14.29%) MCTS
2 4 (14.29%) MCITP
3 1 (3.57%) MCP
Quality Assurance & Compliance
1 2 (7.14%) SLA
System Software
1 11 (39.29%) Active Directory
2 1 (3.57%) Terminal Server
Vendors
1 8 (28.57%) Citrix
2 6 (21.43%) Microsoft
3 3 (10.71%) VMware
3 3 (10.71%) Cisco
3 3 (10.71%) Apple
4 1 (3.57%) Remedy
4 1 (3.57%) Sage
Birmingham, West Midlands (County)
Network ITR
Salary: 17k to 18k per year GBP
Posted: 4 days ago