The table below looks at the statistics for the Help Desk Analyst role in IT jobs advertised for the West Midlands region. Included is a guide to the average salaries offered in IT jobs that have cited Help Desk Analyst in their job title over the 3 months to 15 September 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
15 Sep 2014
Same period 2013 Same period 2012
Help Desk Analyst
Rank 203 205 200
Rank change year-on-year
+2 -5
Permanent jobs requiring a Help Desk Analyst 13 7 10
As % of all permanent IT jobs located in the West Midlands 0.24% 0.13% 0.20%
As % of the Job Titles category 0.25% 0.13% 0.21%
Number of salaries quoted 7 5 10
Average salary £20,000 £17,500 £22,000
Average salary % change year-on-year
+14.28% -20.45%
90% offered a salary of more than £17,300 £17,200 £17,350
10% offered a salary of more than £22,070 £22,100 £25,550
UK excluding London average salary £21,250 £18,500 £20,000
% change year-on-year
+14.86% -7.50%
Help Desk Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the West Midlands region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
West Midlands
Permanent IT job ads with a match in the
Job Titles category
5252 5203 4655
As % of all permanent IT jobs located in the West Midlands 95.40% 95.10% 94.77%
Number of salaries quoted 4373 4434 3969
Average salary £40,000 £37,500 £37,500
Average salary % change year-on-year
+6.66% -
90% offered a salary of more than £25,000 £24,000 £25,000
10% offered a salary of more than £65,000 £57,500 £55,000
UK excluding London average salary £40,000 £39,500 £38,500
% change year-on-year
+1.26% +2.59%

Help Desk Analyst
Jobs Demand Trend in the West Midlands

This chart provides a 3-month moving total of permanent IT jobs citing Help Desk Analyst in the job title across the West Midlands region as a proportion of the total demand within the Job Titles category.

Help Desk Analyst Jobs Demand Trend in the West Midlands

Help Desk Analyst
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Analyst across the West Midlands region.

Help Desk Analyst Salary Trend in the West Midlands

Help Desk Analyst
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Help Desk Analyst within the West Midlands region over the 3 months to 15 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham -3 7 £18,750 +8.69% 2
Coventry -4 3 £21,000 -14.28%
Solihull - 1 £23,000 -
West Bromwich - 1 - -
Shropshire - 1 £19,000 -
Help Desk Analyst
England

Help Desk Analyst
Top 30 Related IT Skills in the West Midlands

For the 6 months to 15 September 2014, IT jobs across the West Midlands region that cited Help Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Analyst in their job title.

1 20 (76.92%) Windows
2 11 (42.31%) Active Directory
3 9 (34.62%) Microsoft
4 8 (30.77%) Windows 7
4 8 (30.77%) MS Office
5 7 (26.92%) Finance
6 6 (23.08%) Citrix
6 6 (23.08%) Windows Server 2003
6 6 (23.08%) ITIL
7 5 (19.23%) MS Excel
7 5 (19.23%) Windows Server 2008
8 4 (15.38%) Windows XP
9 3 (11.54%) Blackberry
9 3 (11.54%) Service Management
9 3 (11.54%) Apple
9 3 (11.54%) Microsoft Certification
9 3 (11.54%) WAN
9 3 (11.54%) MCSE
9 3 (11.54%) Android
9 3 (11.54%) Windows 8
9 3 (11.54%) Analytical Skills
10 2 (7.69%) Windows Server 2012
10 2 (7.69%) iSeries
10 2 (7.69%) Incident Management
10 2 (7.69%) AS400
10 2 (7.69%) ERP
10 2 (7.69%) MCP
10 2 (7.69%) SQL
10 2 (7.69%) Crystal Reports
10 2 (7.69%) MS Exchange

Help Desk Analyst
Top Related IT Skills in the West Midlands by Category

For the 6 months to 15 September 2014, IT jobs across the West Midlands region that cited Help Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 2 (7.69%) MS Exchange
2 1 (3.85%) Exchange Server 2003
Applications
1 8 (30.77%) MS Office
2 5 (19.23%) MS Excel
Cloud Services
1 1 (3.85%) Cloud Computing
Communications & Networking
1 3 (11.54%) WAN
2 1 (3.85%) DHCP
2 1 (3.85%) TCP/IP
2 1 (3.85%) VPN
2 1 (3.85%) DNS
2 1 (3.85%) Wireless
2 1 (3.85%) LAN
Database & Business Intelligence
1 2 (7.69%) Crystal Reports
General
1 7 (26.92%) Finance
2 1 (3.85%) Retail
Miscellaneous
1 3 (11.54%) Blackberry
1 3 (11.54%) Analytical Skills
2 2 (7.69%) AS400
2 2 (7.69%) iSeries
Operating Systems
1 20 (76.92%) Windows
2 8 (30.77%) Windows 7
3 6 (23.08%) Windows Server 2003
4 5 (19.23%) Windows Server 2008
5 4 (15.38%) Windows XP
6 3 (11.54%) Android
6 3 (11.54%) Windows 8
7 2 (7.69%) Windows Server 2012
Processes & Methodologies
1 6 (23.08%) ITIL
2 3 (11.54%) Service Management
3 2 (7.69%) ERP
3 2 (7.69%) Incident Management
4 1 (3.85%) Network Monitoring
4 1 (3.85%) Mentoring
4 1 (3.85%) Stakeholder Management
Programming Languages
1 2 (7.69%) SQL
Qualifications
1 3 (11.54%) Microsoft Certification
1 3 (11.54%) MCSE
2 2 (7.69%) MCP
3 1 (3.85%) CCNA
3 1 (3.85%) Cisco Certification
3 1 (3.85%) ITIL Certification
3 1 (3.85%) MCTS
3 1 (3.85%) MCITP
Quality Assurance & Compliance
1 1 (3.85%) SLA
System Software
1 11 (42.31%) Active Directory
Vendors
1 9 (34.62%) Microsoft
2 6 (23.08%) Citrix
3 3 (11.54%) Apple
4 1 (3.85%) Sage
4 1 (3.85%) Remedy
4 1 (3.85%) VMware
Birmingham
Hudson - London
Salary: £18000 - £20000 per annum
Posted: 4 days ago
Birmingham, West Midlands (County)
Searchability.co.uk
Salary: £16000 - £22000 per annum + Benefits
Posted: 5 days ago