The table below looks at the statistics for the Help Desk Analyst role in IT jobs advertised for the West Midlands region. Included is a guide to the average salaries offered in IT jobs that have cited Help Desk Analyst in their job title over the 3 months to 24 October 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
24 Oct 2014
Same period 2013 Same period 2012
Help Desk Analyst
Rank 209 189 188
Rank change year-on-year
-20 -1
Permanent jobs requiring a Help Desk Analyst 13 15 14
As % of all permanent IT jobs located in the West Midlands 0.23% 0.28% 0.30%
As % of the Job Titles category 0.24% 0.29% 0.32%
Number of salaries quoted 9 13 14
Average salary £20,000 £18,500 £18,000
Average salary % change year-on-year
+8.10% +2.77%
90% offered a salary of more than £16,700 £17,100 £17,325
10% offered a salary of more than £21,100 £24,900 £20,750
UK excluding London average salary £21,250 £18,500 £19,500
% change year-on-year
+14.86% -5.12%
Help Desk Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the West Midlands region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
West Midlands
Permanent IT job ads with a match in the
Job Titles category
5472 5089 4432
As % of all permanent IT jobs located in the West Midlands 95.20% 95.69% 95.05%
Number of salaries quoted 4699 4349 3805
Average salary £38,000 £37,500 £37,500
Average salary % change year-on-year
+1.33% -
90% offered a salary of more than £24,000 £23,500 £25,000
10% offered a salary of more than £62,500 £55,000 £55,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Help Desk Analyst
Jobs Demand Trend in the West Midlands

This chart provides a 3-month moving total of permanent IT jobs citing Help Desk Analyst in the job title across the West Midlands region as a proportion of the total demand within the Job Titles category.

Help Desk Analyst Jobs Demand Trend in the West Midlands

Help Desk Analyst
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Analyst across the West Midlands region.

Help Desk Analyst Salary Trend in the West Midlands

Help Desk Analyst
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Help Desk Analyst within the West Midlands region over the 3 months to 24 October 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham -12 6 £20,000 +15.94% 1
Coventry -12 3 £21,000 -16.00%
Dudley - 1 £19,500 -
Solihull - 1 £21,500 -
West Bromwich - 1 - -
Shropshire - 1 £19,000 -
Help Desk Analyst
England

Help Desk Analyst
Top 30 Related IT Skills in the West Midlands

For the 6 months to 24 October 2014, IT jobs across the West Midlands region that cited Help Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Analyst in their job title.

1 18 (72.00%) Windows
2 11 (44.00%) Active Directory
3 9 (36.00%) Windows 7
4 8 (32.00%) Microsoft
4 8 (32.00%) Finance
5 5 (20.00%) Windows Server 2003
5 5 (20.00%) Citrix
5 5 (20.00%) MS Office
5 5 (20.00%) Windows Server 2008
5 5 (20.00%) Analytical Skills
6 4 (16.00%) ITIL
6 4 (16.00%) Windows XP
7 3 (12.00%) SQL
7 3 (12.00%) Blackberry
7 3 (12.00%) Apple
7 3 (12.00%) Windows 8
7 3 (12.00%) Windows Server 2012
7 3 (12.00%) Android
8 2 (8.00%) AS400
8 2 (8.00%) iSeries
8 2 (8.00%) Incident Management
8 2 (8.00%) MCP
8 2 (8.00%) MCSE
8 2 (8.00%) MS Excel
8 2 (8.00%) ERP
8 2 (8.00%) WAN
8 2 (8.00%) Crystal Reports
8 2 (8.00%) Microsoft Certification
9 1 (4.00%) ITIL Certification
9 1 (4.00%) SLA

Help Desk Analyst
Top Related IT Skills in the West Midlands by Category

For the 6 months to 24 October 2014, IT jobs across the West Midlands region that cited Help Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 1 (4.00%) CMS
Applications
1 5 (20.00%) MS Office
2 2 (8.00%) MS Excel
Cloud Services
1 1 (4.00%) Cloud Computing
Communications & Networking
1 2 (8.00%) WAN
Database & Business Intelligence
1 2 (8.00%) Crystal Reports
General
1 8 (32.00%) Finance
2 1 (4.00%) Advertising
2 1 (4.00%) Retail
2 1 (4.00%) Marketing
Miscellaneous
1 5 (20.00%) Analytical Skills
2 3 (12.00%) Blackberry
3 2 (8.00%) AS400
3 2 (8.00%) iSeries
4 1 (4.00%) Data Structures
Operating Systems
1 18 (72.00%) Windows
2 9 (36.00%) Windows 7
3 5 (20.00%) Windows Server 2008
3 5 (20.00%) Windows Server 2003
4 4 (16.00%) Windows XP
5 3 (12.00%) Android
5 3 (12.00%) Windows 8
5 3 (12.00%) Windows Server 2012
Processes & Methodologies
1 4 (16.00%) ITIL
2 2 (8.00%) ERP
2 2 (8.00%) Incident Management
3 1 (4.00%) Digital Marketing
3 1 (4.00%) Network Monitoring
3 1 (4.00%) Service Management
3 1 (4.00%) Stakeholder Management
3 1 (4.00%) Content Management
Programming Languages
1 3 (12.00%) SQL
Qualifications
1 2 (8.00%) MCP
1 2 (8.00%) MCSE
1 2 (8.00%) Microsoft Certification
2 1 (4.00%) ITIL Certification
2 1 (4.00%) Degree
Quality Assurance & Compliance
1 1 (4.00%) SLA
1 1 (4.00%) QA
System Software
1 11 (44.00%) Active Directory
Systems Management
1 1 (4.00%) SCCM
Vendors
1 8 (32.00%) Microsoft
2 5 (20.00%) Citrix
3 3 (12.00%) Apple
4 1 (4.00%) Sage
4 1 (4.00%) Oracle
Birmingham, West Midlands (County)
Searchability.co.uk
Salary: £16000 - £22000 per annum + Benefits
Posted: 21 hours ago