The table below looks at the statistics for the Technical Support role in IT jobs advertised for the West Midlands region. Included is a guide to the average salaries offered in IT jobs that have cited Technical Support in their job title over the 3 months to 28 April 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
28 Apr 2015
Same period 2014 Same period 2013
Technical Support
Rank 191 162 168
Rank change year-on-year
-29 +6
Permanent jobs requiring a Technical Support 24 37 41
As % of all permanent IT jobs located in the West Midlands 0.45% 0.75% 0.82%
As % of the Job Titles category 0.47% 0.79% 0.86%
Number of salaries quoted 23 34 32
Average salary £26,000 £25,000 £31,250
Average salary % change year-on-year
+4.00% -20.00%
90% offered a salary of more than £22,000 £21,000 £22,500
10% offered a salary of more than £36,000 £28,500 £40,000
UK excluding London average salary £30,000 £28,500 £30,500
% change year-on-year
+5.26% -6.55%
Technical Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the West Midlands region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
West Midlands
Permanent IT job ads with a match in the
Job Titles category
5093 4683 4786
As % of all permanent IT jobs located in the West Midlands 95.32% 95.44% 95.34%
Number of salaries quoted 4324 3918 3996
Average salary £40,000 £40,000 £36,500
Average salary % change year-on-year
- +9.58%
90% offered a salary of more than £25,000 £24,500 £22,500
10% offered a salary of more than £59,750 £55,000 £57,500
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

Technical Support
Jobs Demand Trend in the West Midlands

This chart provides a 3-month moving total of permanent IT jobs citing Technical Support in the job title across the West Midlands region as a proportion of the total demand within the Job Titles category.

Technical Support Jobs Demand Trend in the West Midlands

Technical Support
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support across the West Midlands region.

Technical Support Salary Trend in the West Midlands

Technical Support
Salary Histogram in the West Midlands

This chart provides a salary histogram for IT jobs citing Technical Support across the West Midlands region over the 3 months to 28 April 2015.

Technical Support Salary Histogram in the West Midlands

Technical Support
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Technical Support within the West Midlands region over the 3 months to 28 April 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Coventry -8 6 £23,500 +1.07%
Shropshire -7 5 £26,500 +6.00%
Staffordshire -5 3 £26,000 +15.55% 1
Birmingham -9 3 £25,000 -54.54% 3
Wolverhampton - 3 £35,000 -
Solihull -5 2 £26,250 +25.00%
Warwickshire -9 2 £28,500 -13.63%
Walsall - 1 £36,000 -
Technical Support
England

Technical Support
Top 30 Related IT Skills in the West Midlands

For the 6 months to 28 April 2015, IT jobs across the West Midlands region that cited Technical Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support in their job title.

1 37 (66.07%) Windows
2 25 (44.64%) Microsoft
3 20 (35.71%) VMware
4 18 (32.14%) SQL
5 15 (26.79%) Active Directory
5 15 (26.79%) MS Excel
6 14 (25.00%) SQL Server
7 13 (23.21%) Cisco
8 12 (21.43%) MS Exchange
8 12 (21.43%) ITIL
8 12 (21.43%) VMware Infrastructure
8 12 (21.43%) Windows Server 2008
9 10 (17.86%) MS Office
10 9 (16.07%) .NET
10 9 (16.07%) Linux
10 9 (16.07%) SharePoint
10 9 (16.07%) Windows Server 2003
10 9 (16.07%) Service Delivery
10 9 (16.07%) Windows Server 2012
11 8 (14.29%) Office 365
11 8 (14.29%) Firewall
11 8 (14.29%) Microsoft Certification
12 7 (12.50%) Citrix
12 7 (12.50%) LAN
12 7 (12.50%) PRINCE2
12 7 (12.50%) XML
12 7 (12.50%) Windows 7
13 6 (10.71%) SaaS
13 6 (10.71%) Exchange Server 2013
13 6 (10.71%) Oracle

Technical Support
Top Related IT Skills in the West Midlands by Category

For the 6 months to 28 April 2015, IT jobs across the West Midlands region that cited Technical Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 12 (21.43%) MS Exchange
2 9 (16.07%) SharePoint
3 6 (10.71%) Exchange Server 2013
4 4 (7.14%) Exchange Server 2010
5 2 (3.57%) IIS
5 2 (3.57%) Apache
6 1 (1.79%) Tomcat
6 1 (1.79%) JBoss
6 1 (1.79%) IBM Notes
6 1 (1.79%) Exchange Server 2003
6 1 (1.79%) Oracle Coherence
6 1 (1.79%) Exchange Server 2007
6 1 (1.79%) SharePoint 2013
6 1 (1.79%) WebLogic
Applications
1 15 (26.79%) MS Excel
2 10 (17.86%) MS Office
3 1 (1.79%) MS Project
3 1 (1.79%) S-PLUS
Business Applications
1 4 (7.14%) Oracle EBS
1 4 (7.14%) Oracle EBS R12
2 1 (1.79%) Dynamics CRM
Cloud Services
1 8 (14.29%) Office 365
2 6 (10.71%) SaaS
Communications & Networking
1 8 (14.29%) Firewall
2 7 (12.50%) LAN
3 5 (8.93%) WAN
3 5 (8.93%) TCP/IP
3 5 (8.93%) SAN
4 4 (7.14%) VPN
4 4 (7.14%) DNS
4 4 (7.14%) NAS
5 3 (5.36%) IP Telephony
5 3 (5.36%) DHCP
6 2 (3.57%) Intranet
6 2 (3.57%) Internet
7 1 (1.79%) MPLS
7 1 (1.79%) OSPF
7 1 (1.79%) BGP
7 1 (1.79%) DDNS
7 1 (1.79%) DSL
7 1 (1.79%) X.21
7 1 (1.79%) FTP
7 1 (1.79%) PPP
Database & Business Intelligence
1 14 (25.00%) SQL Server
2 4 (7.14%) Oracle Discoverer
2 4 (7.14%) SQL Server 2005
2 4 (7.14%) SQL Server 2008
3 3 (5.36%) SQL Server Integration Services
3 3 (5.36%) SQL Server 2000
3 3 (5.36%) SQL Server Reporting Services
4 2 (3.57%) Big Data
5 1 (1.79%) Relational Database
5 1 (1.79%) MySQL
5 1 (1.79%) RDBMS
5 1 (1.79%) MS Access
Development Applications
1 1 (1.79%) Visual Studio
1 1 (1.79%) Team Foundation Server
General
1 5 (8.93%) Finance
2 3 (5.36%) Marketing
3 2 (3.57%) Back Office
4 1 (1.79%) Banking
Libraries, Frameworks & Software Standards
1 9 (16.07%) .NET
2 7 (12.50%) XML
3 4 (7.14%) Web Services
4 3 (5.36%) HTML
5 2 (3.57%) ASP.NET
5 2 (3.57%) COM
5 2 (3.57%) CSS
Miscellaneous
1 3 (5.36%) Computer Science
1 3 (5.36%) EqualLogic
2 2 (3.57%) Foreign Exchange (FX)
2 2 (3.57%) Handset
2 2 (3.57%) Tandem
2 2 (3.57%) Analytical Skills
3 1 (1.79%) Clustering
3 1 (1.79%) AS400
3 1 (1.79%) Enterprise Storage
3 1 (1.79%) Enterprise Software
3 1 (1.79%) Wiki
Operating Systems
1 37 (66.07%) Windows
2 12 (21.43%) Windows Server 2008
3 9 (16.07%) Linux
3 9 (16.07%) Windows Server 2003
3 9 (16.07%) Windows Server 2012
4 7 (12.50%) Windows 7
5 5 (8.93%) UNIX
6 3 (5.36%) Windows XP
7 1 (1.79%) Ubuntu
7 1 (1.79%) Android
7 1 (1.79%) Windows 8
7 1 (1.79%) CentOS
Processes & Methodologies
1 12 (21.43%) ITIL
2 9 (16.07%) Service Delivery
3 7 (12.50%) PRINCE2
4 5 (8.93%) Time Management
5 4 (7.14%) Service Management
5 4 (7.14%) Disaster Recovery
6 3 (5.36%) Document Management
6 3 (5.36%) Procure-to-pay
7 2 (3.57%) Analytics
7 2 (3.57%) Marketing Analytics
7 2 (3.57%) Test Scripting
7 2 (3.57%) Software Engineering
7 2 (3.57%) Software Testing
7 2 (3.57%) Incident Management
7 2 (3.57%) Project Planning
7 2 (3.57%) Project Management
8 1 (1.79%) Change Management
8 1 (1.79%) CRM
8 1 (1.79%) ERP
8 1 (1.79%) Problem Management
Programming Languages
1 18 (32.14%) SQL
2 4 (7.14%) C#
2 4 (7.14%) VB
3 3 (5.36%) VB.NET
3 3 (5.36%) Java
3 3 (5.36%) T-SQL
3 3 (5.36%) VBScript
3 3 (5.36%) VB6
4 2 (3.57%) PowerShell
4 2 (3.57%) JavaScript
5 1 (1.79%) PHP
5 1 (1.79%) VBA
5 1 (1.79%) Shell Script
Qualifications
1 8 (14.29%) Microsoft Certification
2 5 (8.93%) ITIL Certification
2 5 (8.93%) Degree
2 5 (8.93%) MCSA
3 3 (5.36%) MCITP
3 3 (5.36%) VMware Certified Professional (VCP)
4 2 (3.57%) CCNP
4 2 (3.57%) MCSE
4 2 (3.57%) CCA
4 2 (3.57%) Citrix Certification
4 2 (3.57%) Cisco Certification
5 1 (1.79%) MCP
5 1 (1.79%) CCNA
5 1 (1.79%) CCDP
5 1 (1.79%) MCTS
5 1 (1.79%) SC Cleared
5 1 (1.79%) Security Cleared
Quality Assurance & Compliance
1 5 (8.93%) SLA
System Software
1 15 (26.79%) Active Directory
2 12 (21.43%) VMware Infrastructure
3 4 (7.14%) vSphere
4 3 (5.36%) Terminal Services
5 2 (3.57%) Hyper-V
6 1 (1.79%) XenApp
6 1 (1.79%) VMware ESXi
Systems Management
1 1 (1.79%) MAILsweeper
1 1 (1.79%) NetBackup
1 1 (1.79%) EMC NetWorker
Vendors
1 25 (44.64%) Microsoft
2 20 (35.71%) VMware
3 13 (23.21%) Cisco
4 7 (12.50%) Citrix
5 6 (10.71%) Oracle
6 4 (7.14%) Business Objects
7 3 (5.36%) NetApp
7 3 (5.36%) LANDesk
8 2 (3.57%) Websense
8 2 (3.57%) Juniper
8 2 (3.57%) Genesys
8 2 (3.57%) Dell
9 1 (1.79%) EMC
9 1 (1.79%) HP
9 1 (1.79%) IBM
9 1 (1.79%) CommVault
9 1 (1.79%) Epicor
9 1 (1.79%) Lotus
9 1 (1.79%) Red Hat
9 1 (1.79%) CheckPoint
Birmingham, West Midlands (County)
Oscar Associates (UK) Ltd
Salary: £20000 - £30000 per annum + Benefits
Posted: 3 hours ago
Uttoxeter, Staffordshire
Blues Point Ltd
Salary: From £20,000 to £25,000 per annum + on-call
Posted: Yesterday
Bromsgrove
Recruitment Genius
Salary: £25000 per annum
Posted: 4 days ago
Birmingham
Blue Town Online
Salary: Competitive
Posted: 8 days ago
Birmingham
Barclay Anderson
Salary: £20,000 - £25,000 per year
Posted: 25 days ago