The table below looks at the statistics for the Technical Support role in IT jobs advertised for the West Midlands region. Included is a guide to the average salaries offered in IT jobs that have cited Technical Support in their job title over the 3 months to 23 January 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
23 Jan 2015
Same period 2014 Same period 2013
Technical Support
Rank 178 150 151
Rank change year-on-year
-28 +1
Permanent jobs requiring a Technical Support 31 37 49
As % of all permanent IT jobs located in the West Midlands 0.62% 0.83% 1.05%
As % of the Job Titles category 0.64% 0.87% 1.09%
Number of salaries quoted 28 30 47
Average salary £32,500 £30,500 £35,500
Average salary % change year-on-year
+6.55% -14.08%
90% offered a salary of more than £24,250 £21,976 £21,500
10% offered a salary of more than £52,500 £37,000 £45,850
UK excluding London average salary £32,500 £30,500 £30,000
% change year-on-year
+6.55% +1.66%
Technical Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the West Midlands region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
West Midlands
Permanent IT job ads with a match in the
Job Titles category
4825 4232 4507
As % of all permanent IT jobs located in the West Midlands 95.79% 94.42% 96.37%
Number of salaries quoted 4254 3537 3931
Average salary £38,000 £37,500 £35,500
Average salary % change year-on-year
+1.33% +5.63%
90% offered a salary of more than £22,500 £23,500 £25,000
10% offered a salary of more than £57,500 £55,000 £55,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Technical Support
Jobs Demand Trend in the West Midlands

This chart provides a 3-month moving total of permanent IT jobs citing Technical Support in the job title across the West Midlands region as a proportion of the total demand within the Job Titles category.

Technical Support Jobs Demand Trend in the West Midlands

Technical Support
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support across the West Midlands region.

Technical Support Salary Trend in the West Midlands

Technical Support
Salary Histogram in the West Midlands

This chart provides a salary histogram for IT jobs citing Technical Support across the West Midlands region over the 3 months to 23 January 2015.

Technical Support Salary Histogram in the West Midlands

Technical Support
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Technical Support within the West Midlands region over the 3 months to 23 January 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham -6 14 £41,000 +22.38% 1
Coventry -6 5 £26,500 -13.11%
Staffordshire +3 3 £30,000 +20.00%
Warwickshire -6 3 £35,000 +6.06% 2
Wolverhampton - 3 £32,500 - 1
Shropshire -8 2 £36,750 +67.22%
Walsall -4 1 £24,250 -3.00%
Dudley - 1 £24,250 -
Technical Support
England

Technical Support
Top 30 Related IT Skills in the West Midlands

For the 6 months to 23 January 2015, IT jobs across the West Midlands region that cited Technical Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support in their job title.

1 38 (57.58%) Windows
2 34 (51.52%) Microsoft
3 22 (33.33%) ITIL
4 19 (28.79%) MS Office
4 19 (28.79%) Active Directory
4 19 (28.79%) VMware
5 18 (27.27%) SQL Server
6 15 (22.73%) TCP/IP
6 15 (22.73%) Cisco
7 14 (21.21%) SQL
7 14 (21.21%) Degree
8 12 (18.18%) MS Excel
8 12 (18.18%) MS Exchange
9 10 (15.15%) Windows Server 2008
9 10 (15.15%) VMware Infrastructure
9 10 (15.15%) Windows Server 2012
9 10 (15.15%) SharePoint
9 10 (15.15%) Service Delivery
10 8 (12.12%) ETRM
10 8 (12.12%) Office 365
10 8 (12.12%) Front Office
10 8 (12.12%) Reuters
10 8 (12.12%) Bloomberg
10 8 (12.12%) Python
10 8 (12.12%) Citrix
10 8 (12.12%) VBScript
10 8 (12.12%) Linux
11 7 (10.61%) Java
11 7 (10.61%) Oracle
11 7 (10.61%) ITIL Certification

Technical Support
Top Related IT Skills in the West Midlands by Category

For the 6 months to 23 January 2015, IT jobs across the West Midlands region that cited Technical Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 12 (18.18%) MS Exchange
2 10 (15.15%) SharePoint
3 6 (9.09%) Exchange Server 2013
4 5 (7.58%) Exchange Server 2010
5 2 (3.03%) Exchange Server 2003
5 2 (3.03%) Oracle Coherence
5 2 (3.03%) JBoss
5 2 (3.03%) Apache
5 2 (3.03%) Tomcat
5 2 (3.03%) WebLogic
6 1 (1.52%) IIS
6 1 (1.52%) IBM Notes
6 1 (1.52%) Exchange Server 2000
6 1 (1.52%) Exchange Server 2007
6 1 (1.52%) SharePoint 2013
Applications
1 19 (28.79%) MS Office
2 12 (18.18%) MS Excel
3 5 (7.58%) MS Project
4 1 (1.52%) S-PLUS
Business Applications
1 4 (6.06%) Oracle EBS R12
1 4 (6.06%) Oracle EBS
2 1 (1.52%) Dynamics CRM
2 1 (1.52%) Remedy ITSM
Cloud Services
1 8 (12.12%) Office 365
Communications & Networking
1 15 (22.73%) TCP/IP
2 6 (9.09%) Firewall
2 6 (9.09%) SAN
3 5 (7.58%) LAN
3 5 (7.58%) DNS
4 4 (6.06%) Internet
5 3 (4.55%) Intranet
5 3 (4.55%) WAN
5 3 (4.55%) DHCP
5 3 (4.55%) VPN
5 3 (4.55%) NAS
6 2 (3.03%) Wireless
6 2 (3.03%) IP Telephony
6 2 (3.03%) BGP
7 1 (1.52%) IPsec
7 1 (1.52%) DDNS
7 1 (1.52%) DSL
7 1 (1.52%) X.21
7 1 (1.52%) MPLS
7 1 (1.52%) OSPF
Database & Business Intelligence
1 18 (27.27%) SQL Server
2 4 (6.06%) Oracle Discoverer
2 4 (6.06%) MySQL
3 2 (3.03%) SQL Server 2008
3 2 (3.03%) SQL Server 2005
4 1 (1.52%) SQL Server 2000
4 1 (1.52%) MS Access
4 1 (1.52%) RDBMS
4 1 (1.52%) Relational Database
Development Applications
1 1 (1.52%) Visual Studio
1 1 (1.52%) Team Foundation Server
General
1 8 (12.12%) Front Office
2 3 (4.55%) Back Office
3 2 (3.03%) Finance
4 1 (1.52%) Banking
4 1 (1.52%) Marketing
Libraries, Frameworks & Software Standards
1 6 (9.09%) HTML
2 5 (7.58%) CSS
3 4 (6.06%) .NET
4 2 (3.03%) Web Services
4 2 (3.03%) XML
5 1 (1.52%) COM
Miscellaneous
1 4 (6.06%) Wiki
1 4 (6.06%) NHS
2 3 (4.55%) Handset
2 3 (4.55%) Analytical Skills
3 2 (3.03%) EqualLogic
3 2 (3.03%) Tandem
3 2 (3.03%) Foreign Exchange (FX)
3 2 (3.03%) Clustering
3 2 (3.03%) AS400
4 1 (1.52%) CMDB
4 1 (1.52%) Data Integration
Operating Systems
1 38 (57.58%) Windows
2 10 (15.15%) Windows Server 2008
2 10 (15.15%) Windows Server 2012
3 8 (12.12%) Linux
4 7 (10.61%) Windows Server 2003
4 7 (10.61%) Windows 7
5 6 (9.09%) UNIX
6 2 (3.03%) Windows 8
6 2 (3.03%) Windows XP
7 1 (1.52%) Ubuntu
7 1 (1.52%) Windows 2000 Server
7 1 (1.52%) CentOS
7 1 (1.52%) Android
Processes & Methodologies
1 22 (33.33%) ITIL
2 10 (15.15%) Service Delivery
3 8 (12.12%) ETRM
4 7 (10.61%) Disaster Recovery
5 6 (9.09%) Time Management
6 4 (6.06%) Line Management
6 4 (6.06%) PRINCE2
7 3 (4.55%) Service Management
7 3 (4.55%) Migration
7 3 (4.55%) Project Planning
8 2 (3.03%) Root Cause Analysis
8 2 (3.03%) Continuous Improvement
8 2 (3.03%) Performance Tuning
8 2 (3.03%) Problem Management
8 2 (3.03%) Incident Management
8 2 (3.03%) Workflow
8 2 (3.03%) Change Management
9 1 (1.52%) Security Management
9 1 (1.52%) Business Continuity
9 1 (1.52%) Configuration Management
Programming Languages
1 14 (21.21%) SQL
2 8 (12.12%) Python
2 8 (12.12%) VBScript
3 7 (10.61%) Java
4 2 (3.03%) PowerShell
5 1 (1.52%) Shell Script
5 1 (1.52%) C#
5 1 (1.52%) PHP
5 1 (1.52%) VB
5 1 (1.52%) VB.NET
5 1 (1.52%) VBA
Qualifications
1 14 (21.21%) Degree
2 7 (10.61%) ITIL Certification
3 6 (9.09%) Microsoft Certification
4 3 (4.55%) Cisco Certification
5 2 (3.03%) VMware Certified Professional (VCP)
5 2 (3.03%) CCNA
5 2 (3.03%) MCSE
6 1 (1.52%) MCSA
6 1 (1.52%) CCNP
6 1 (1.52%) CCA
6 1 (1.52%) Citrix Certification
6 1 (1.52%) SC Cleared
6 1 (1.52%) Security Cleared
Quality Assurance & Compliance
1 6 (9.09%) SLA
2 1 (1.52%) PCI DSS
System Software
1 19 (28.79%) Active Directory
2 10 (15.15%) VMware Infrastructure
3 4 (6.06%) vSphere
4 1 (1.52%) XenApp
4 1 (1.52%) XenServer
4 1 (1.52%) vCloud
Systems Management
1 1 (1.52%) NetBackup
1 1 (1.52%) MAILsweeper
1 1 (1.52%) EMC NetWorker
Vendors
1 34 (51.52%) Microsoft
2 19 (28.79%) VMware
3 15 (22.73%) Cisco
4 8 (12.12%) Reuters
4 8 (12.12%) Bloomberg
4 8 (12.12%) Citrix
5 7 (10.61%) Oracle
6 4 (6.06%) Business Objects
7 3 (4.55%) LANDesk
8 2 (3.03%) Juniper
8 2 (3.03%) Genesys
8 2 (3.03%) NetApp
8 2 (3.03%) Websense
9 1 (1.52%) Red Hat
9 1 (1.52%) Lotus
9 1 (1.52%) BMC
9 1 (1.52%) CommVault
9 1 (1.52%) Epicor
9 1 (1.52%) CheckPoint
9 1 (1.52%) Salesforce.com
Wolverhampton, West Midlands (County)
Strategic Insights Ltd
Salary: From £32,000 to £35,000 per annum plus bonus and benefits
Posted: Yesterday
Birmingham
Greywood Associates Limited
Salary: £16000 - £18000 per annum + Benefits
Posted: 2 days ago
Rugby, Warwickshire
Oscar Associates (UK) Ltd
Salary: £25000 - £30000 per annum + Benefits
Posted: 2 days ago
Warwick
Recruitment Revolution Limited
Salary: Up to £40,000 depending on experience + Significant Bonus
Posted: 3 days ago
Bromsgrove
Recruitment Genius
Salary: £16500 - £22500 per annum
Posted: 10 days ago
Bromsgrove
Recruitment Genius
Salary: £30000 per annum
Posted: 11 days ago
Worcester
Recruitment Genius
Salary: £16500 per annum
Posted: 15 days ago
West Midlands
Jumar Solutions
Posted: 17 days ago