The table below looks at the statistics for the Technical Support role in IT jobs advertised for the West Midlands region. Included is a guide to the average salaries offered in IT jobs that have cited Technical Support in their job title over the 3 months to 2 October 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
2 Oct 2014
Same period 2013 Same period 2012
Technical Support
Rank 186 185 169
Rank change year-on-year
-1 -16
Permanent jobs requiring a Technical Support 37 22 37
As % of all permanent IT jobs located in the West Midlands 0.66% 0.42% 0.77%
As % of the Job Titles category 0.69% 0.44% 0.81%
Number of salaries quoted 35 13 32
Average salary £33,000 £26,500 £30,500
Average salary % change year-on-year
+24.52% -13.11%
90% offered a salary of more than £25,000 £17,750 £21,000
10% offered a salary of more than £45,000 £44,000 £38,000
UK excluding London average salary £29,000 £30,000 £28,375
% change year-on-year
-3.33% +5.72%
Technical Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the West Midlands region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
West Midlands
Permanent IT job ads with a match in the
Job Titles category
5380 5035 4557
As % of all permanent IT jobs located in the West Midlands 95.53% 95.34% 95.04%
Number of salaries quoted 4533 4276 3872
Average salary £39,500 £37,500 £37,500
Average salary % change year-on-year
+5.33% -
90% offered a salary of more than £24,000 £24,000 £24,500
10% offered a salary of more than £65,000 £57,500 £55,000
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

Technical Support
Jobs Demand Trend in the West Midlands

This chart provides a 3-month moving total of permanent IT jobs citing Technical Support in the job title across the West Midlands region as a proportion of the total demand within the Job Titles category.

Technical Support Jobs Demand Trend in the West Midlands

Technical Support
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support across the West Midlands region.

Technical Support Salary Trend in the West Midlands

Technical Support
Salary Histogram in the West Midlands

This chart provides a salary histogram for IT jobs citing Technical Support across the West Midlands region over the 3 months to 2 October 2014.

Technical Support Salary Histogram in the West Midlands

Technical Support
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Technical Support within the West Midlands region over the 3 months to 2 October 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham -5 15 £34,000 +91.54% 1
Staffordshire +4 5 £26,250 +5.00%
Coventry -13 5 £30,000 -31.81% 1
Wolverhampton - 5 £32,000 -
Warwickshire - 4 £33,000 -
Solihull 0 2 £21,250 -24.10%
Shropshire -1 1 £45,000 - 1
Technical Support
England

Technical Support
Top 30 Related IT Skills in the West Midlands

For the 6 months to 2 October 2014, IT jobs across the West Midlands region that cited Technical Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support in their job title.

1 50 (64.94%) Windows
2 35 (45.45%) Microsoft
3 31 (40.26%) Active Directory
4 23 (29.87%) VMware
5 18 (23.38%) SQL Server
6 17 (22.08%) MS Office
7 16 (20.78%) DNS
7 16 (20.78%) Degree
8 15 (19.48%) DHCP
9 14 (18.18%) TCP/IP
9 14 (18.18%) Cisco
9 14 (18.18%) MS Excel
9 14 (18.18%) ITIL
10 13 (16.88%) Linux
11 12 (15.58%) MS Exchange
11 12 (15.58%) Citrix
11 12 (15.58%) VMware Infrastructure
11 12 (15.58%) PowerShell
12 10 (12.99%) Python
13 9 (11.69%) SQL
13 9 (11.69%) SAN
13 9 (11.69%) Windows Server 2008
14 8 (10.39%) Exchange Server 2003
14 8 (10.39%) Windows Server 2003
14 8 (10.39%) SharePoint
15 7 (9.09%) IIS
15 7 (9.09%) Microsoft Certification
15 7 (9.09%) Exchange Server 2007
15 7 (9.09%) Office 365
15 7 (9.09%) Windows Server 2012

Technical Support
Top Related IT Skills in the West Midlands by Category

For the 6 months to 2 October 2014, IT jobs across the West Midlands region that cited Technical Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 12 (15.58%) MS Exchange
2 8 (10.39%) Exchange Server 2003
2 8 (10.39%) SharePoint
3 7 (9.09%) Exchange Server 2007
3 7 (9.09%) IIS
4 5 (6.49%) IBM Notes
4 5 (6.49%) Exchange Server 2013
5 4 (5.19%) Apache
5 4 (5.19%) Exchange Server 2010
6 1 (1.30%) Blackberry Enterprise Server
6 1 (1.30%) Exchange Server 2000
6 1 (1.30%) Tomcat
Applications
1 17 (22.08%) MS Office
2 14 (18.18%) MS Excel
3 4 (5.19%) MS Project
Business Applications
1 6 (7.79%) Remedy ITSM
Cloud Services
1 7 (9.09%) Office 365
2 2 (2.60%) SaaS
3 1 (1.30%) Cloud Computing
3 1 (1.30%) Microsoft Azure
Communications & Networking
1 16 (20.78%) DNS
2 15 (19.48%) DHCP
3 14 (18.18%) TCP/IP
4 9 (11.69%) SAN
5 6 (7.79%) LDAP
6 5 (6.49%) LAN
6 5 (6.49%) WAN
6 5 (6.49%) Firewall
7 3 (3.90%) IP Telephony
7 3 (3.90%) Cisco IOS
8 2 (2.60%) NetScaler
8 2 (2.60%) VPN
8 2 (2.60%) Internet
8 2 (2.60%) BGP
9 1 (1.30%) IPv4
9 1 (1.30%) Network Security
9 1 (1.30%) NAS
Database & Business Intelligence
1 18 (23.38%) SQL Server
2 6 (7.79%) PostgreSQL
2 6 (7.79%) SQL Server Reporting Services
2 6 (7.79%) SQL Server 2005
2 6 (7.79%) Apache Cassandra
2 6 (7.79%) NoSQL
3 2 (2.60%) MySQL
4 1 (1.30%) SQL Server 2008
4 1 (1.30%) Hadoop
Development Applications
1 6 (7.79%) Talend Open Studio
General
1 6 (7.79%) Front Office
2 3 (3.90%) Finance
3 1 (1.30%) Marketing
3 1 (1.30%) Back Office
Libraries, Frameworks & Software Standards
1 2 (2.60%) HTML
1 2 (2.60%) CSS
2 1 (1.30%) Web Services
Miscellaneous
1 6 (7.79%) Replication
2 5 (6.49%) Mainframe
2 5 (6.49%) IBM Mainframe
3 4 (5.19%) Handset
3 4 (5.19%) NHS
3 4 (5.19%) CMDB
4 3 (3.90%) Blackberry
4 3 (3.90%) AS400
4 3 (3.90%) Analytical Skills
5 2 (2.60%) Wiki
6 1 (1.30%) Grid Computing
6 1 (1.30%) Clustering
6 1 (1.30%) Data Integration
6 1 (1.30%) Digital Media
6 1 (1.30%) Enterprise Software
Operating Systems
1 50 (64.94%) Windows
2 13 (16.88%) Linux
3 9 (11.69%) Windows Server 2008
4 8 (10.39%) Windows Server 2003
5 7 (9.09%) Windows Server 2012
6 6 (7.79%) Debian
6 6 (7.79%) Ubuntu
7 5 (6.49%) UNIX
7 5 (6.49%) MVS
8 4 (5.19%) Windows 2000 Server
8 4 (5.19%) Windows XP
9 3 (3.90%) Windows NT
9 3 (3.90%) Windows Mobile
9 3 (3.90%) Android
9 3 (3.90%) BlackBerry OS
10 2 (2.60%) Windows 7
11 1 (1.30%) Windows Vista
Processes & Methodologies
1 14 (18.18%) ITIL
2 6 (7.79%) Disaster Recovery
2 6 (7.79%) ETRM
2 6 (7.79%) Software Deployment
2 6 (7.79%) Line Management
3 5 (6.49%) Service Delivery
4 4 (5.19%) Business Continuity
4 4 (5.19%) Configuration Management
4 4 (5.19%) Root Cause Analysis
4 4 (5.19%) Business Continuity Planning
5 3 (3.90%) Risk Analysis
5 3 (3.90%) Project Management
5 3 (3.90%) Security Management
6 2 (2.60%) Problem Management
6 2 (2.60%) Logistics
7 1 (1.30%) Supplier Management
7 1 (1.30%) Strategic Planning
7 1 (1.30%) Incident Management
7 1 (1.30%) Web Development
7 1 (1.30%) Data Analysis
Programming Languages
1 12 (15.58%) PowerShell
2 10 (12.99%) Python
3 9 (11.69%) SQL
4 6 (7.79%) VBScript
5 3 (3.90%) Java
6 1 (1.30%) Perl
Qualifications
1 16 (20.78%) Degree
2 7 (9.09%) Microsoft Certification
3 5 (6.49%) SC Cleared
3 5 (6.49%) Security Cleared
4 4 (5.19%) ITIL Certification
4 4 (5.19%) VMware Certified Professional (VCP)
5 3 (3.90%) MCSE
5 3 (3.90%) CCNA
5 3 (3.90%) Cisco Certification
6 2 (2.60%) MCTS
6 2 (2.60%) MCITP
Quality Assurance & Compliance
1 6 (7.79%) SLA
2 2 (2.60%) PCI DSS
3 1 (1.30%) Sarbanes-Oxley
System Software
1 31 (40.26%) Active Directory
2 12 (15.58%) VMware Infrastructure
3 4 (5.19%) XenServer
3 4 (5.19%) Squid
4 3 (3.90%) vSphere
4 3 (3.90%) Hyper-V
4 3 (3.90%) Terminal Services
5 2 (2.60%) XenApp
5 2 (2.60%) VMware ESXi
5 2 (2.60%) vCloud
5 2 (2.60%) XenDesktop
Systems Management
1 6 (7.79%) WSUS
2 5 (6.49%) Tivoli
2 5 (6.49%) BMC PATROL
2 5 (6.49%) Control-M
3 3 (3.90%) Backup Exec
4 1 (1.30%) Norton AntiVirus
Vendors
1 35 (45.45%) Microsoft
2 23 (29.87%) VMware
3 14 (18.18%) Cisco
4 12 (15.58%) Citrix
5 6 (7.79%) BMC
5 6 (7.79%) Reuters
5 6 (7.79%) Bloomberg
5 6 (7.79%) Remedy
5 6 (7.79%) Talend
6 5 (6.49%) Intel
6 5 (6.49%) Lotus
6 5 (6.49%) IBM
7 4 (5.19%) NetApp
8 3 (3.90%) Veritas
8 3 (3.90%) HP
8 3 (3.90%) Dell
8 3 (3.90%) Toshiba
9 2 (2.60%) McAfee
9 2 (2.60%) Symantec
9 2 (2.60%) RedPrairie
Birmingham, West Midlands (County)
Uniting Ambition
Salary: £25k - 27k per year
Posted: Yesterday
Coventry, West Midlands (County)
Spring Technology
Salary: £22000.00 - £25000.00 per annum
Posted: 6 days ago
Telford
Blue Town Online
Salary: £16k per year
Posted: 7 days ago
West Midlands
Nigel Frank International Limited - Newcastle
Salary: £35000 - £40000 per annum + Benefits Package
Posted: 27 days ago