The table below looks at the statistics for the Technical Support role in IT jobs advertised for the West Midlands region. Included is a guide to the average salaries offered in IT jobs that have cited Technical Support in their job title over the 3 months to 22 August 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
22 Aug 2014
Same period 2013 Same period 2012
Technical Support
Rank 182 183 168
Rank change year-on-year
+1 -15
Permanent jobs requiring a Technical Support 36 28 30
As % of all permanent IT jobs located in the West Midlands 0.65% 0.50% 0.63%
As % of the Job Titles category 0.68% 0.53% 0.66%
Number of salaries quoted 33 17 27
Average salary £32,000 £32,500 £30,500
Average salary % change year-on-year
-1.53% +6.55%
90% offered a salary of more than £26,500 £17,975 £24,300
10% offered a salary of more than £40,000 £44,000 £40,000
UK excluding London average salary £30,000 £31,000 £30,000
% change year-on-year
-3.22% +3.33%
Technical Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the West Midlands region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
West Midlands
Permanent IT job ads with a match in the
Job Titles category
5285 5270 4524
As % of all permanent IT jobs located in the West Midlands 95.47% 94.78% 94.92%
Number of salaries quoted 4384 4466 3887
Average salary £40,000 £37,500 £37,500
Average salary % change year-on-year
+6.66% -
90% offered a salary of more than £25,000 £24,000 £24,500
10% offered a salary of more than £62,500 £60,000 £57,500
UK excluding London average salary £40,000 £39,000 £38,500
% change year-on-year
+2.56% +1.29%

Technical Support
Jobs Demand Trend in the West Midlands

This chart provides a 3-month moving total of permanent IT jobs citing Technical Support in the job title across the West Midlands region as a proportion of the total demand within the Job Titles category.

Technical Support Jobs Demand Trend in the West Midlands

Technical Support
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support across the West Midlands region.

Technical Support Salary Trend in the West Midlands

Technical Support
Salary Histogram in the West Midlands

This chart provides a salary histogram for IT jobs citing Technical Support across the West Midlands region over the 3 months to 22 August 2014.

Technical Support Salary Histogram in the West Midlands

Technical Support
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Technical Support within the West Midlands region over the 3 months to 22 August 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Warwickshire +21 8 £33,000 +1.53%
Birmingham +6 8 £34,500 +50.00%
Coventry -4 8 £30,000 -31.81%
Staffordshire -3 5 £26,250 +5.00% 1
Wolverhampton +5 4 £32,000 -
Solihull -4 3 £29,500 -7.81%
Shropshire -7 2 £30,750 -5.38%
Technical Support
England

Technical Support
Top 30 Related IT Skills in the West Midlands

For the 6 months to 22 August 2014, IT jobs across the West Midlands region that cited Technical Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support in their job title.

1 48 (64.86%) Windows
2 37 (50.00%) Active Directory
3 28 (37.84%) Microsoft
4 19 (25.68%) VMware
5 14 (18.92%) MS Excel
5 14 (18.92%) SQL
6 13 (17.57%) Linux
6 13 (17.57%) MS Exchange
6 13 (17.57%) DHCP
6 13 (17.57%) DNS
7 12 (16.22%) Cisco
7 12 (16.22%) SQL Server
7 12 (16.22%) PowerShell
8 10 (13.51%) Citrix
9 9 (12.16%) Windows Server 2003
9 9 (12.16%) IIS
9 9 (12.16%) MS Office
9 9 (12.16%) Logistics
9 9 (12.16%) Windows Server 2008
9 9 (12.16%) RedPrairie
9 9 (12.16%) VMware Infrastructure
10 8 (10.81%) Office 365
10 8 (10.81%) Exchange Server 2003
10 8 (10.81%) Exchange Server 2007
10 8 (10.81%) Degree
11 7 (9.46%) Firewall
11 7 (9.46%) SharePoint
11 7 (9.46%) SAN
12 6 (8.11%) BMC
12 6 (8.11%) Remedy

Technical Support
Top Related IT Skills in the West Midlands by Category

For the 6 months to 22 August 2014, IT jobs across the West Midlands region that cited Technical Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 13 (17.57%) MS Exchange
2 9 (12.16%) IIS
3 8 (10.81%) Exchange Server 2003
3 8 (10.81%) Exchange Server 2007
4 7 (9.46%) SharePoint
5 5 (6.76%) IBM Notes
6 4 (5.41%) Apache
6 4 (5.41%) Exchange Server 2013
7 3 (4.05%) Exchange Server 2010
7 3 (4.05%) Tomcat
8 1 (1.35%) Blackberry Enterprise Server
Applications
1 14 (18.92%) MS Excel
2 9 (12.16%) MS Office
3 2 (2.70%) MS Project
Business Applications
1 6 (8.11%) Remedy ITSM
Cloud Services
1 8 (10.81%) Office 365
2 3 (4.05%) Microsoft Azure
3 2 (2.70%) SaaS
4 1 (1.35%) Cloud Computing
Communications & Networking
1 13 (17.57%) DHCP
1 13 (17.57%) DNS
2 7 (9.46%) Firewall
2 7 (9.46%) SAN
3 6 (8.11%) LDAP
4 4 (5.41%) TCP/IP
4 4 (5.41%) Cisco IOS
5 3 (4.05%) IP Telephony
5 3 (4.05%) LAN
5 3 (4.05%) WAN
5 3 (4.05%) IPv4
6 2 (2.70%) BGP
6 2 (2.70%) NetScaler
7 1 (1.35%) Network Security
7 1 (1.35%) VPN
7 1 (1.35%) Internet
Database & Business Intelligence
1 12 (16.22%) SQL Server
2 6 (8.11%) PostgreSQL
2 6 (8.11%) SQL Server Reporting Services
2 6 (8.11%) SQL Server 2005
2 6 (8.11%) Apache Cassandra
2 6 (8.11%) NoSQL
3 3 (4.05%) SQL Server 2008
4 1 (1.35%) Hadoop
Development Applications
1 6 (8.11%) Talend Open Studio
General
1 6 (8.11%) Finance
2 1 (1.35%) Marketing
2 1 (1.35%) Retail
2 1 (1.35%) Billing
Libraries, Frameworks & Software Standards
1 1 (1.35%) Web Services
Miscellaneous
1 6 (8.11%) Replication
2 5 (6.76%) CMDB
2 5 (6.76%) IBM Mainframe
2 5 (6.76%) Mainframe
3 4 (5.41%) Blackberry
3 4 (5.41%) Handset
4 2 (2.70%) NHS
4 2 (2.70%) AS400
5 1 (1.35%) Enterprise Software
5 1 (1.35%) Digital Media
5 1 (1.35%) Enterprise Storage
5 1 (1.35%) EqualLogic
5 1 (1.35%) Data Integration
5 1 (1.35%) Grid Computing
Operating Systems
1 48 (64.86%) Windows
2 13 (17.57%) Linux
3 9 (12.16%) Windows Server 2003
3 9 (12.16%) Windows Server 2008
4 6 (8.11%) Debian
4 6 (8.11%) Ubuntu
5 5 (6.76%) Windows Server 2012
5 5 (6.76%) UNIX
5 5 (6.76%) MVS
6 4 (5.41%) Windows XP
6 4 (5.41%) Windows Mobile
6 4 (5.41%) BlackBerry OS
6 4 (5.41%) Android
7 3 (4.05%) Windows 2000 Server
7 3 (4.05%) Windows NT
8 1 (1.35%) Windows 8
8 1 (1.35%) Windows 7
8 1 (1.35%) Windows Vista
Processes & Methodologies
1 9 (12.16%) Logistics
2 6 (8.11%) Software Deployment
3 5 (6.76%) Root Cause Analysis
3 5 (6.76%) Disaster Recovery
3 5 (6.76%) Configuration Management
4 4 (5.41%) ITIL
4 4 (5.41%) Business Continuity
4 4 (5.41%) Risk Analysis
4 4 (5.41%) Business Continuity Planning
5 3 (4.05%) Service Delivery
5 3 (4.05%) Project Management
6 2 (2.70%) Security Management
6 2 (2.70%) Problem Management
7 1 (1.35%) Analytics
7 1 (1.35%) Incident Management
7 1 (1.35%) Web Development
7 1 (1.35%) Digital Marketing
7 1 (1.35%) Strategic Planning
7 1 (1.35%) Data Analysis
7 1 (1.35%) Migration
Programming Languages
1 14 (18.92%) SQL
2 12 (16.22%) PowerShell
3 4 (5.41%) Python
4 1 (1.35%) Java
4 1 (1.35%) Perl
Qualifications
1 8 (10.81%) Degree
2 5 (6.76%) SC Cleared
2 5 (6.76%) Security Cleared
3 4 (5.41%) Microsoft Certification
3 4 (5.41%) VMware Certified Professional (VCP)
4 2 (2.70%) ITIL Certification
4 2 (2.70%) Cisco Certification
4 2 (2.70%) MCSE
4 2 (2.70%) CCNA
4 2 (2.70%) MCITP
4 2 (2.70%) MCTS
Quality Assurance & Compliance
1 6 (8.11%) SLA
2 2 (2.70%) PCI DSS
3 1 (1.35%) Sarbanes-Oxley
System Software
1 37 (50.00%) Active Directory
2 9 (12.16%) VMware Infrastructure
3 6 (8.11%) Hyper-V
4 4 (5.41%) Squid
5 3 (4.05%) XenServer
5 3 (4.05%) Terminal Services
6 2 (2.70%) vSphere
6 2 (2.70%) XenApp
6 2 (2.70%) VMware ESXi
6 2 (2.70%) vCloud
6 2 (2.70%) XenDesktop
Systems Management
1 6 (8.11%) WSUS
2 5 (6.76%) Tivoli
2 5 (6.76%) BMC PATROL
2 5 (6.76%) Control-M
3 3 (4.05%) Backup Exec
4 1 (1.35%) Norton AntiVirus
Vendors
1 28 (37.84%) Microsoft
2 19 (25.68%) VMware
3 12 (16.22%) Cisco
4 10 (13.51%) Citrix
5 9 (12.16%) RedPrairie
6 6 (8.11%) BMC
6 6 (8.11%) Remedy
6 6 (8.11%) Talend
7 5 (6.76%) IBM
7 5 (6.76%) NetApp
7 5 (6.76%) Lotus
7 5 (6.76%) Dell
7 5 (6.76%) Intel
8 4 (5.41%) HP
8 4 (5.41%) Toshiba
9 3 (4.05%) CheckPoint
9 3 (4.05%) Veritas
10 2 (2.70%) Symantec
10 2 (2.70%) McAfee
11 1 (1.35%) Juniper
Worcester
Recruitment Genius
Salary: £16500 per annum
Posted: 8 days ago