The statistics below represent IT jobs advertised across the West Midlands region that had Technical Support featuring in the job title. Included is a guide to the salaries offered over the 3 months to 24 January 2017 with a comparison to same period over 2 years.

3 months to
24 Jan 2017
Same period 2016 Same period 2015
Technical Support
England / West Midlands
Rank 195 197 185
Rank change year-on-year
+2 -12
Permanent jobs requiring a Technical Support 23 20 32
As % of all permanent IT jobs located in the West Midlands 0.47% 0.38% 0.65%
As % of the Job Titles category 0.49% 0.40% 0.66%
Number of salaries quoted 23 20 29
Median salary £32,000 £23,750 £32,500
Median salary % change year-on-year
+34.73% -26.92%
90% offered a salary of more than £19,200 £20,000 £24,250
10% offered a salary of more than £37,500 £35,400 £52,250
UK excluding London median salary £27,000 £30,000 £32,500
% change year-on-year
-10.00% -7.69%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the West Midlands region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
West Midlands
Permanent IT job ads with a match in the
Job Titles category
4717 5044 4838
As % of all permanent IT jobs located in the West Midlands 97.38% 96.37% 97.58%
Number of salaries quoted 3769 4192 4240
Median salary £40,000 £40,000 £38,500
Median salary % change year-on-year
- +3.89%
90% offered a salary of more than £24,000 £25,000 £23,000
10% offered a salary of more than £59,000 £55,000 £57,500
UK excluding London median salary £42,500 £42,000 £40,000
% change year-on-year
+1.19% +5.00%

Technical Support
Jobs Demand Trend in the West Midlands

The demand trend of job ads across the West Midlands region that featured Technical Support in the job title.

Technical Support Jobs Demand Trend in the West Midlands

Technical Support
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support across the West Midlands region.

Technical Support Salary Trend in the West Midlands

Technical Support
Salary Histogram in the West Midlands

This chart provides a salary histogram for IT jobs citing Technical Support across the West Midlands region over the 3 months to 24 January 2017.

Technical Support Salary Histogram in the West Midlands

Technical Support
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Technical Support within the West Midlands region over the 3 months to 24 January 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Staffordshire 0 9 £32,000 +33.33% 2
Warwickshire +26 7 £37,500 +74.41%
Birmingham -1 4 £32,000 +6.66% 2
Worcestershire - 2 £18,250 - 1
Solihull - 1 £34,000 -
Technical Support
England

Technical Support Skill Set
Top 30 Related IT Skills in the West Midlands

For the 6 months to 24 January 2017, Technical Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the West Midlands region featuring Technical Support in the job title.

1 41 (70.69%) Microsoft
2 36 (62.07%) Windows
3 31 (53.45%) SQL Server
4 21 (36.21%) SQL
5 18 (31.03%) VMware
5 18 (31.03%) Windows Server
6 16 (27.59%) Active Directory
6 16 (27.59%) Windows Server 2003
7 15 (25.86%) SQL Server 2008
8 14 (24.14%) Cisco
9 13 (22.41%) MS Excel
9 13 (22.41%) SQL Server 2012
9 13 (22.41%) VMware Infrastructure
10 12 (20.69%) MS Office
11 11 (18.97%) Windows XP
11 11 (18.97%) SQL Server 2000
11 11 (18.97%) Firewall
11 11 (18.97%) SQL Server 2005
11 11 (18.97%) Windows Vista
11 11 (18.97%) Ticket Management
12 10 (17.24%) Windows Server 2012
12 10 (17.24%) Hyper-V
13 9 (15.52%) Server Building
13 9 (15.52%) Stakeholder Engagement
13 9 (15.52%) Finance
13 9 (15.52%) SLA
13 9 (15.52%) MS Exchange
13 9 (15.52%) ITIL
14 8 (13.79%) Citrix
14 8 (13.79%) Norton AntiVirus

Technical Support Skill Set
Top Related IT Skills in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 9 (15.52%) MS Exchange
2 5 (8.62%) Blackberry Enterprise Server
2 5 (8.62%) Site Server
3 4 (6.90%) IIS
4 3 (5.17%) Exchange Server 2007
4 3 (5.17%) Exchange Server 2010
4 3 (5.17%) Exchange Server 2013
5 2 (3.45%) CMS
6 1 (1.72%) SharePoint
Applications
1 13 (22.41%) MS Excel
2 12 (20.69%) MS Office
3 1 (1.72%) MS Project
3 1 (1.72%) Spreadsheet
Cloud Services
1 6 (10.34%) Office 365
2 5 (8.62%) Mimecast
3 4 (6.90%) SaaS
4 3 (5.17%) Amazon AWS
4 3 (5.17%) Microsoft Azure
Communications & Networking
1 11 (18.97%) Firewall
2 8 (13.79%) VLAN
3 7 (12.07%) TCP/IP
4 6 (10.34%) DNS
5 3 (5.17%) DHCP
5 3 (5.17%) LAN
5 3 (5.17%) SAN
5 3 (5.17%) VPN
5 3 (5.17%) WAN
6 2 (3.45%) IPv4
6 2 (3.45%) IPv6
6 2 (3.45%) LDAP
6 2 (3.45%) OSPF
6 2 (3.45%) RIP
6 2 (3.45%) SSL
7 1 (1.72%) NAS
7 1 (1.72%) VoIP
7 1 (1.72%) Wi-Fi
Database & Business Intelligence
1 31 (53.45%) SQL Server
2 15 (25.86%) SQL Server 2008
3 13 (22.41%) SQL Server 2012
4 11 (18.97%) SQL Server 2000
4 11 (18.97%) SQL Server 2005
5 3 (5.17%) Relational Database
6 2 (3.45%) SQL Server 2014
6 2 (3.45%) SQL Server Integration Services
6 2 (3.45%) SQL Server Reporting Services
7 1 (1.72%) Data Mining
Development Applications
1 1 (1.72%) ProC
General
1 9 (15.52%) Finance
2 7 (12.07%) Manufacturing
3 2 (3.45%) Retail
4 1 (1.72%) German Language
4 1 (1.72%) Italian Language
Libraries, Frameworks & Software Standards
1 3 (5.17%) .NET
2 2 (3.45%) Web Services
2 2 (3.45%) XML
2 2 (3.45%) XSLT
3 1 (1.72%) .NET Framework
3 1 (1.72%) EDI
Miscellaneous
1 7 (12.07%) Data Centre
2 3 (5.17%) Replication
3 2 (3.45%) Analytical Skills
3 2 (3.45%) Enterprise Software
3 2 (3.45%) Life Science
3 2 (3.45%) Mathematics
4 1 (1.72%) Blackberry
4 1 (1.72%) iPhone
4 1 (1.72%) Smartphone
Operating Systems
1 36 (62.07%) Windows
2 18 (31.03%) Windows Server
3 16 (27.59%) Windows Server 2003
4 11 (18.97%) Windows Vista
4 11 (18.97%) Windows XP
5 10 (17.24%) Windows Server 2012
6 5 (8.62%) Windows Server 2008
7 2 (3.45%) Linux
7 2 (3.45%) Mac OS X
7 2 (3.45%) Windows 7
8 1 (1.72%) Android
8 1 (1.72%) Apple iOS
8 1 (1.72%) Windows 10
8 1 (1.72%) Windows 8
Processes & Methodologies
1 11 (18.97%) Ticket Management
2 9 (15.52%) ITIL
2 9 (15.52%) Server Building
2 9 (15.52%) Stakeholder Engagement
3 8 (13.79%) Incident Management
4 7 (12.07%) Business Continuity
4 7 (12.07%) Service Delivery
4 7 (12.07%) Trend Analysis
5 5 (8.62%) Migration
6 4 (6.90%) ERP
6 4 (6.90%) Load Balancing
7 3 (5.17%) Project Management
8 2 (3.45%) B2B
8 2 (3.45%) Content Management
8 2 (3.45%) Data Security
8 2 (3.45%) Document Management
8 2 (3.45%) E-Procurement
8 2 (3.45%) Information Security
8 2 (3.45%) Knowledge Management
8 2 (3.45%) Stakeholder Management
Programming Languages
1 21 (36.21%) SQL
2 3 (5.17%) T-SQL
2 3 (5.17%) VB
3 2 (3.45%) PHP
3 2 (3.45%) VB6
4 1 (1.72%) VB.NET
4 1 (1.72%) VBA
Qualifications
1 5 (8.62%) Cisco Certification
2 3 (5.17%) Degree
2 3 (5.17%) MCP
2 3 (5.17%) MCSA
2 3 (5.17%) MCSE
2 3 (5.17%) Microsoft Certification
3 2 (3.45%) HNC
3 2 (3.45%) HND
Quality Assurance & Compliance
1 9 (15.52%) SLA
2 3 (5.17%) DICOM
2 3 (5.17%) HL7
3 1 (1.72%) Data Quality
System Software
1 16 (27.59%) Active Directory
2 13 (22.41%) VMware Infrastructure
3 10 (17.24%) Hyper-V
4 5 (8.62%) Terminal Services
5 3 (5.17%) VMware ESXi
Systems Management
1 8 (13.79%) Norton AntiVirus
2 3 (5.17%) Backup Exec
Vendors
1 41 (70.69%) Microsoft
2 18 (31.03%) VMware
3 14 (24.14%) Cisco
4 8 (13.79%) Citrix
4 8 (13.79%) Kaspersky
4 8 (13.79%) Sophos
4 8 (13.79%) Symantec
5 7 (12.07%) HP
6 5 (8.62%) Acronis
6 5 (8.62%) arcserve
6 5 (8.62%) Cyberoam
6 5 (8.62%) Intel Security
6 5 (8.62%) Proofpoint
6 5 (8.62%) SonicWALL
6 5 (8.62%) WatchGuard
6 5 (8.62%) Webroot
7 3 (5.17%) Veeam
8 2 (3.45%) Dell
8 2 (3.45%) NetApp
9 1 (1.72%) SolarWinds
Telford, Shropshire
Maurice Nash
Salary: From £18,000 to £18,000 per annum Circa £18k + Benefits Package
Posted: Yesterday
Birmingham
Energize Recruitment Solutions Ltd
Salary: £24000 - £27000 per annum + Bonus
Posted: 4 days ago
Burton-On-Trent, Staffordshire
Smarterways Ltd.
Salary: Up to £30 per annum
Posted: 13 days ago
Birmingham
Hays Specialist Recruitment Ltd
Salary: £35000.00 - £40000.00 per annum
Posted: 11 days ago
Bromsgrove
Recruitment Genius Ltd
Salary: £23500 - £27500 per annum
Posted: 21 days ago
Lichfield
Hays Specialist Recruitment Ltd
Salary: £32000.00 per annum
Posted: 20 days ago