The table below looks at the statistics for the Technical Support role in IT jobs advertised for the West Midlands region. Included is a guide to the average salaries offered in IT jobs that have cited Technical Support in their job title over the 3 months to 2 September 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
2 Sep 2015
Same period 2014 Same period 2013
Technical Support
Rank 187 178 187
Rank change year-on-year
-9 +9
Permanent jobs requiring a Technical Support 33 37 26
As % of all permanent IT jobs located in the West Midlands 0.58% 0.68% 0.47%
As % of the Job Titles category 0.62% 0.71% 0.50%
Number of salaries quoted 25 34 15
Average salary £26,750 £32,000 £30,250
Average salary % change year-on-year
-16.40% +5.78%
90% offered a salary of more than £22,500 £26,500 £17,925
10% offered a salary of more than £42,500 £43,500 £44,000
UK excluding London average salary £28,000 £30,000 £31,000
% change year-on-year
-6.66% -3.22%
Technical Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the West Midlands region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
West Midlands
Permanent IT job ads with a match in the
Job Titles category
5349 5222 5236
As % of all permanent IT jobs located in the West Midlands 94.06% 95.40% 94.75%
Number of salaries quoted 4458 4332 4448
Average salary £40,000 £40,000 £37,500
Average salary % change year-on-year
- +6.66%
90% offered a salary of more than £25,000 £25,000 £24,000
10% offered a salary of more than £60,000 £57,500 £62,500
UK excluding London average salary £40,000 £40,000 £39,000
% change year-on-year
- +2.56%

Technical Support
Jobs Demand Trend in the West Midlands

This chart provides a 3-month moving total of permanent IT jobs citing Technical Support in the job title across the West Midlands region as a proportion of the total demand within the Job Titles category.

Technical Support Jobs Demand Trend in the West Midlands

Technical Support
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support across the West Midlands region.

Technical Support Salary Trend in the West Midlands

Technical Support
Salary Histogram in the West Midlands

This chart provides a salary histogram for IT jobs citing Technical Support across the West Midlands region over the 3 months to 2 September 2015.

Technical Support Salary Histogram in the West Midlands

Technical Support
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Technical Support within the West Midlands region over the 3 months to 2 September 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Staffordshire +11 12 £24,000 -4.00%
Birmingham +8 12 £27,000 -23.94% 1
Solihull +7 7 £29,000 -1.69%
Warwickshire -12 1 - - 1
Brierley Hill - 1 £27,500 -
Dudley - 1 £27,500 -
Shropshire - 1 £31,500 - 2
Technical Support
England

Technical Support
Top 30 Related IT Skills in the West Midlands

For the 6 months to 2 September 2015, IT jobs across the West Midlands region that cited Technical Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support in their job title.

1 42 (61.76%) Windows
2 26 (38.24%) SQL Server
2 26 (38.24%) Microsoft
3 25 (36.76%) VMware
4 17 (25.00%) Firewall
4 17 (25.00%) SQL
5 16 (23.53%) Active Directory
6 14 (20.59%) MS Excel
6 14 (20.59%) VMware Infrastructure
7 13 (19.12%) Degree
7 13 (19.12%) ITIL
8 12 (17.65%) MS Office
8 12 (17.65%) Citrix
9 11 (16.18%) MS Exchange
10 10 (14.71%) Cisco Certification
10 10 (14.71%) Microsoft Certification
10 10 (14.71%) Windows Server 2012
11 9 (13.24%) Windows Server 2008
11 9 (13.24%) Windows Server 2003
12 8 (11.76%) CCNA
12 8 (11.76%) LAN
12 8 (11.76%) XML
12 8 (11.76%) .NET
12 8 (11.76%) Hyper-V
12 8 (11.76%) Windows 7
13 7 (10.29%) SaaS
13 7 (10.29%) VLAN
13 7 (10.29%) Linux
13 7 (10.29%) CCNP
13 7 (10.29%) TCP/IP

Technical Support
Top Related IT Skills in the West Midlands by Category

For the 6 months to 2 September 2015, IT jobs across the West Midlands region that cited Technical Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 11 (16.18%) MS Exchange
2 4 (5.88%) Site Server
3 3 (4.41%) IIS
3 3 (4.41%) Exchange Server 2010
3 3 (4.41%) Exchange Server 2013
4 2 (2.94%) Exchange Server 2007
4 2 (2.94%) Apache
5 1 (1.47%) SharePoint
5 1 (1.47%) BizTalk Server
5 1 (1.47%) Exstream Dialogue
5 1 (1.47%) Exchange Server 2003
5 1 (1.47%) SharePoint Server
Applications
1 14 (20.59%) MS Excel
2 12 (17.65%) MS Office
Business Applications
1 1 (1.47%) Exstream
1 1 (1.47%) Dynamics CRM
1 1 (1.47%) Oracle EBS R12
Cloud Services
1 7 (10.29%) SaaS
2 1 (1.47%) Office 365
2 1 (1.47%) Microsoft Azure
Communications & Networking
1 17 (25.00%) Firewall
2 8 (11.76%) LAN
3 7 (10.29%) TCP/IP
3 7 (10.29%) DNS
3 7 (10.29%) VLAN
4 5 (7.35%) VPN
4 5 (7.35%) WAN
4 5 (7.35%) DHCP
5 4 (5.88%) SMTP
5 4 (5.88%) SAN
6 3 (4.41%) Internet
6 3 (4.41%) Ethernet
6 3 (4.41%) NAS
7 2 (2.94%) Frame Relay
7 2 (2.94%) Cisco IOS
7 2 (2.94%) FTP
7 2 (2.94%) SNMP
7 2 (2.94%) PSTN
7 2 (2.94%) VoIP
7 2 (2.94%) ADSL
Database & Business Intelligence
1 26 (38.24%) SQL Server
2 6 (8.82%) SQL Server Reporting Services
3 4 (5.88%) SQL Server Integration Services
4 3 (4.41%) DB2
5 2 (2.94%) SQL Server 2000
5 2 (2.94%) SQL Server 2005
5 2 (2.94%) SQL Server 2008
General
1 7 (10.29%) Finance
2 3 (4.41%) German Language
2 3 (4.41%) Telecoms
2 3 (4.41%) Swedish Language
3 2 (2.94%) Norwegian Language
3 2 (2.94%) Finnish Language
4 1 (1.47%) French Language
4 1 (1.47%) Automotive
4 1 (1.47%) Manufacturing
4 1 (1.47%) Financial Institution
4 1 (1.47%) Back Office
Libraries, Frameworks & Software Standards
1 8 (11.76%) .NET
1 8 (11.76%) XML
2 4 (5.88%) Web Services
3 3 (4.41%) ASP.NET
4 1 (1.47%) Application Packaging
Miscellaneous
1 4 (5.88%) Blackberry
1 4 (5.88%) Computer Science
1 4 (5.88%) Mobile Computing
1 4 (5.88%) Analytical Skills
1 4 (5.88%) Data Centre
2 2 (2.94%) Enterprise Software
2 2 (2.94%) Replication
2 2 (2.94%) Mathematics
3 1 (1.47%) EqualLogic
3 1 (1.47%) Enterprise Storage
3 1 (1.47%) Management Information System
3 1 (1.47%) Client/Server
3 1 (1.47%) Foreign Exchange (FX)
Operating Systems
1 42 (61.76%) Windows
2 10 (14.71%) Windows Server 2012
3 9 (13.24%) Windows Server 2003
3 9 (13.24%) Windows Server 2008
4 8 (11.76%) Windows 7
5 7 (10.29%) Linux
6 5 (7.35%) Windows XP
6 5 (7.35%) Android
7 4 (5.88%) Apple iOS
7 4 (5.88%) UNIX
7 4 (5.88%) Windows Mobile
8 3 (4.41%) Red Hat Enterprise Linux
9 2 (2.94%) Windows 8
10 1 (1.47%) Windows Vista
10 1 (1.47%) Windows 2000
Processes & Methodologies
1 13 (19.12%) ITIL
2 7 (10.29%) Service Delivery
3 4 (5.88%) Service Management
3 4 (5.88%) ITSM
3 4 (5.88%) Document Management
3 4 (5.88%) Mobile Device Management
3 4 (5.88%) Procure-to-pay
3 4 (5.88%) Server Building
4 3 (4.41%) Network Monitoring
4 3 (4.41%) Software Testing
4 3 (4.41%) Test Scripting
5 2 (2.94%) Time Management
5 2 (2.94%) Migration
5 2 (2.94%) Project Management
5 2 (2.94%) Change Management
5 2 (2.94%) CRM
5 2 (2.94%) Infrastructure Management
6 1 (1.47%) Coaching
6 1 (1.47%) People Management
6 1 (1.47%) ERP
Programming Languages
1 17 (25.00%) SQL
2 4 (5.88%) T-SQL
2 4 (5.88%) VBScript
2 4 (5.88%) VB
2 4 (5.88%) C
2 4 (5.88%) C#
2 4 (5.88%) VB6
3 3 (4.41%) JavaScript
3 3 (4.41%) VB.NET
4 1 (1.47%) PowerShell
Qualifications
1 13 (19.12%) Degree
2 10 (14.71%) Cisco Certification
2 10 (14.71%) Microsoft Certification
3 8 (11.76%) CCNA
4 7 (10.29%) CCNP
5 5 (7.35%) MCSA
6 4 (5.88%) MCITP
7 2 (2.94%) ITIL Certification
7 2 (2.94%) VMware Certified Professional (VCP)
7 2 (2.94%) MCTS
7 2 (2.94%) MCP
7 2 (2.94%) MCSE
8 1 (1.47%) CCDP
8 1 (1.47%) CCA
8 1 (1.47%) Citrix Certification
Quality Assurance & Compliance
1 4 (5.88%) SLA
2 1 (1.47%) ISO 9001
System Software
1 16 (23.53%) Active Directory
2 14 (20.59%) VMware Infrastructure
3 8 (11.76%) Hyper-V
4 5 (7.35%) XenApp
5 3 (4.41%) VMware ESXi
6 1 (1.47%) XenDesktop
6 1 (1.47%) vSphere
6 1 (1.47%) Terminal Services
6 1 (1.47%) VMware ESX
6 1 (1.47%) Citrix Presentation Server
Systems Management
1 4 (5.88%) McAfee ePO
2 2 (2.94%) CiscoWorks
2 2 (2.94%) Norton AntiVirus
2 2 (2.94%) Backup Exec
Vendors
1 26 (38.24%) Microsoft
2 25 (36.76%) VMware
3 12 (17.65%) Citrix
4 5 (7.35%) Oracle
4 5 (7.35%) Cisco
5 4 (5.88%) McAfee
6 3 (4.41%) NetApp
6 3 (4.41%) Red Hat
6 3 (4.41%) Apple
7 2 (2.94%) CheckPoint
7 2 (2.94%) Symantec
7 2 (2.94%) Blue Coat
7 2 (2.94%) SonicWALL
7 2 (2.94%) Kaspersky
7 2 (2.94%) Veeam
7 2 (2.94%) Riverbed
7 2 (2.94%) F5
7 2 (2.94%) Juniper
7 2 (2.94%) HP
7 2 (2.94%) Dell
Telford
Bluefire Consulting
Salary: £29000 - £33000 per annum + 8-16% bonus, pension, life, hol
Posted: 8 days ago
Bromsgrove
Recruitment Genius
Salary: £16500 - £22500 per annum
Posted: 10 days ago
Telford
Bluefire Consulting
Salary: £33000 per annum + bonus, pension, health,
Posted: 13 days ago
Birmingham, Warwickshire
TCNS
Posted: 15 days ago
Bromsgrove
Recruitment Genius
Salary: £18500 - £25000 per annum
Posted: 27 days ago