The table below looks at the statistics for the Technical Support role in IT jobs advertised for the West Midlands region. Included is a guide to the average salaries offered in IT jobs that have cited Technical Support in their job title over the 3 months to 19 December 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
19 Dec 2014
Same period 2013 Same period 2012
Technical Support
Rank 184 182 157
Rank change year-on-year
-2 -25
Permanent jobs requiring a Technical Support 31 25 43
As % of all permanent IT jobs located in the West Midlands 0.57% 0.50% 0.90%
As % of the Job Titles category 0.60% 0.53% 0.94%
Number of salaries quoted 30 15 42
Average salary £32,500 £30,500 £35,500
Average salary % change year-on-year
+6.55% -14.08%
90% offered a salary of more than £21,125 £21,976 £21,500
10% offered a salary of more than £50,000 £45,300 £47,500
UK excluding London average salary £30,000 £31,500 £30,000
% change year-on-year
-4.76% +5.00%
Technical Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the West Midlands region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
West Midlands
Permanent IT job ads with a match in the
Job Titles category
5200 4712 4592
As % of all permanent IT jobs located in the West Midlands 95.48% 94.98% 96.43%
Number of salaries quoted 4614 3983 4031
Average salary £38,000 £37,500 £37,500
Average salary % change year-on-year
+1.33% -
90% offered a salary of more than £23,500 £22,500 £25,000
10% offered a salary of more than £60,000 £55,000 £55,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Technical Support
Jobs Demand Trend in the West Midlands

This chart provides a 3-month moving total of permanent IT jobs citing Technical Support in the job title across the West Midlands region as a proportion of the total demand within the Job Titles category.

Technical Support Jobs Demand Trend in the West Midlands

Technical Support
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support across the West Midlands region.

Technical Support Salary Trend in the West Midlands

Technical Support
Salary Histogram in the West Midlands

This chart provides a salary histogram for IT jobs citing Technical Support across the West Midlands region over the 3 months to 19 December 2014.

Technical Support Salary Histogram in the West Midlands

Technical Support
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Technical Support within the West Midlands region over the 3 months to 19 December 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham -1 16 £34,000 -24.44% 2
Coventry -12 6 £25,750 -15.57%
Staffordshire +3 2 £30,000 +36.51%
Shropshire -4 2 £36,750 +67.22%
Warwickshire - 2 £16,000 - 1
Solihull -8 1 £21,250 -22.72%
Wolverhampton - 1 £32,000 -
Technical Support
England

Technical Support
Top 30 Related IT Skills in the West Midlands

For the 6 months to 19 December 2014, IT jobs across the West Midlands region that cited Technical Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support in their job title.

1 36 (53.73%) Microsoft
1 36 (53.73%) Windows
2 19 (28.36%) MS Office
2 19 (28.36%) VMware
2 19 (28.36%) ITIL
3 18 (26.87%) Active Directory
4 16 (23.88%) SQL Server
4 16 (23.88%) TCP/IP
5 15 (22.39%) Cisco
6 14 (20.90%) MS Excel
6 14 (20.90%) Degree
7 11 (16.42%) SQL
8 10 (14.93%) Python
8 10 (14.93%) Linux
9 9 (13.43%) Citrix
9 9 (13.43%) Windows Server 2012
9 9 (13.43%) MS Exchange
9 9 (13.43%) VMware Infrastructure
10 8 (11.94%) Front Office
10 8 (11.94%) Office 365
10 8 (11.94%) SharePoint
10 8 (11.94%) VBScript
10 8 (11.94%) DNS
10 8 (11.94%) Reuters
10 8 (11.94%) Bloomberg
10 8 (11.94%) Service Delivery
10 8 (11.94%) Disaster Recovery
10 8 (11.94%) ETRM
11 7 (10.45%) Windows Server 2008
11 7 (10.45%) SAN

Technical Support
Top Related IT Skills in the West Midlands by Category

For the 6 months to 19 December 2014, IT jobs across the West Midlands region that cited Technical Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 9 (13.43%) MS Exchange
2 8 (11.94%) SharePoint
3 6 (8.96%) Exchange Server 2013
4 4 (5.97%) Exchange Server 2010
4 4 (5.97%) Apache
5 3 (4.48%) IBM Notes
6 2 (2.99%) JBoss
6 2 (2.99%) WebLogic
6 2 (2.99%) Tomcat
6 2 (2.99%) Oracle Coherence
7 1 (1.49%) Exchange Server 2000
7 1 (1.49%) Exchange Server 2003
7 1 (1.49%) IIS
Applications
1 19 (28.36%) MS Office
2 14 (20.90%) MS Excel
3 5 (7.46%) MS Project
4 1 (1.49%) S-PLUS
Business Applications
1 3 (4.48%) Oracle EBS
1 3 (4.48%) Remedy ITSM
1 3 (4.48%) Oracle EBS R12
Cloud Services
1 8 (11.94%) Office 365
Communications & Networking
1 16 (23.88%) TCP/IP
2 8 (11.94%) DNS
3 7 (10.45%) SAN
4 6 (8.96%) DHCP
5 5 (7.46%) Internet
5 5 (7.46%) LAN
6 4 (5.97%) WAN
6 4 (5.97%) VPN
6 4 (5.97%) Firewall
7 3 (4.48%) NAS
7 3 (4.48%) Intranet
8 2 (2.99%) BGP
8 2 (2.99%) Wireless
9 1 (1.49%) IP Telephony
9 1 (1.49%) VLAN
9 1 (1.49%) DDNS
9 1 (1.49%) SSL
Database & Business Intelligence
1 16 (23.88%) SQL Server
2 4 (5.97%) MySQL
3 3 (4.48%) Oracle Discoverer
4 2 (2.99%) SQL Server 2005
4 2 (2.99%) SQL Server 2008
5 1 (1.49%) Relational Database
5 1 (1.49%) RDBMS
5 1 (1.49%) SQL Server 2000
Development Applications
1 1 (1.49%) Visual Studio
1 1 (1.49%) Team Foundation Server
General
1 8 (11.94%) Front Office
2 2 (2.99%) Back Office
2 2 (2.99%) Finance
3 1 (1.49%) Banking
Libraries, Frameworks & Software Standards
1 6 (8.96%) HTML
2 5 (7.46%) CSS
3 2 (2.99%) Web Services
3 2 (2.99%) XML
3 2 (2.99%) .NET
Miscellaneous
1 5 (7.46%) Handset
2 4 (5.97%) Wiki
2 4 (5.97%) NHS
3 3 (4.48%) Analytical Skills
4 2 (2.99%) Foreign Exchange (FX)
4 2 (2.99%) Mainframe
4 2 (2.99%) AS400
4 2 (2.99%) IBM Mainframe
4 2 (2.99%) Clustering
5 1 (1.49%) Tandem
5 1 (1.49%) CMDB
5 1 (1.49%) Data Integration
5 1 (1.49%) EqualLogic
Operating Systems
1 36 (53.73%) Windows
2 10 (14.93%) Linux
3 9 (13.43%) Windows Server 2012
4 7 (10.45%) Windows Server 2008
5 6 (8.96%) UNIX
6 5 (7.46%) Windows 7
6 5 (7.46%) Windows Server 2003
7 2 (2.99%) Windows XP
7 2 (2.99%) MVS
7 2 (2.99%) Windows 8
8 1 (1.49%) Android
8 1 (1.49%) Windows 2000 Server
8 1 (1.49%) CentOS
Processes & Methodologies
1 19 (28.36%) ITIL
2 8 (11.94%) Service Delivery
2 8 (11.94%) Disaster Recovery
2 8 (11.94%) ETRM
3 4 (5.97%) Root Cause Analysis
3 4 (5.97%) Line Management
3 4 (5.97%) Time Management
4 3 (4.48%) Project Planning
4 3 (4.48%) Migration
4 3 (4.48%) Business Continuity
5 2 (2.99%) Problem Management
5 2 (2.99%) Incident Management
5 2 (2.99%) Change Management
5 2 (2.99%) PRINCE2
5 2 (2.99%) Business Continuity Planning
5 2 (2.99%) Performance Tuning
5 2 (2.99%) Continuous Improvement
6 1 (1.49%) Change Control
6 1 (1.49%) Mobile Device Management
6 1 (1.49%) People Management
Programming Languages
1 11 (16.42%) SQL
2 10 (14.93%) Python
3 8 (11.94%) VBScript
4 7 (10.45%) Java
5 3 (4.48%) PowerShell
Qualifications
1 14 (20.90%) Degree
2 6 (8.96%) Microsoft Certification
3 5 (7.46%) ITIL Certification
4 3 (4.48%) VMware Certified Professional (VCP)
4 3 (4.48%) CCNA
4 3 (4.48%) Cisco Certification
5 2 (2.99%) MCSE
5 2 (2.99%) SC Cleared
5 2 (2.99%) Security Cleared
6 1 (1.49%) MCSA
6 1 (1.49%) CCA
6 1 (1.49%) Citrix Certification
Quality Assurance & Compliance
1 5 (7.46%) SLA
2 2 (2.99%) PCI DSS
System Software
1 18 (26.87%) Active Directory
2 9 (13.43%) VMware Infrastructure
3 3 (4.48%) vSphere
4 2 (2.99%) vCloud
4 2 (2.99%) Squid
5 1 (1.49%) XenApp
5 1 (1.49%) XenServer
Systems Management
1 2 (2.99%) Tivoli
1 2 (2.99%) BMC PATROL
1 2 (2.99%) Control-M
2 1 (1.49%) MAILsweeper
2 1 (1.49%) NetBackup
2 1 (1.49%) EMC NetWorker
Vendors
1 36 (53.73%) Microsoft
2 19 (28.36%) VMware
3 15 (22.39%) Cisco
4 9 (13.43%) Citrix
5 8 (11.94%) Reuters
5 8 (11.94%) Bloomberg
6 5 (7.46%) Oracle
7 3 (4.48%) Business Objects
7 3 (4.48%) IBM
7 3 (4.48%) Remedy
7 3 (4.48%) BMC
7 3 (4.48%) NetApp
7 3 (4.48%) Lotus
8 2 (2.99%) Intel
9 1 (1.49%) LANDesk
9 1 (1.49%) Finjan
9 1 (1.49%) Red Hat
9 1 (1.49%) CommVault
9 1 (1.49%) Epicor
9 1 (1.49%) Websense
Rugby, Warwickshire
Oscar Associates (UK) Ltd
Salary: £30000 - £35000 per annum + Benefits
Posted: 4 days ago
Birmingham, West Midlands (County)
TCNS
Salary: From £20,000 to £30,000 per annum
Posted: 15 days ago
Birmingham
Hays IT - Uk Posting account
Salary: £30000.00 - £35000.00 per annum
Posted: 17 days ago