The first table below looks at the demand for the Technical Support role in IT jobs advertised for the West Midlands region. Included is a guide to the average salaries offered in IT jobs that have cited Technical Support in their job title over the 3 months to 16 April 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the West Midlands region.

Location
3 months to
16 Apr 2014
Same period 2013 Same period 2012
Technical Support
Rank 159 159 158
Rank change year-on-year
0 -1
Permanent jobs requiring a Technical Support 42 45 38
As % of all permanent IT jobs located in the West Midlands 0.85% 0.88% 0.81%
As % of the Job Titles category 0.89% 0.93% 0.85%
Number of salaries quoted 39 35 37
Average salary £25,000 £30,000 £32,500
Average salary % change year-on-year
-16.66% -7.69%
90% offered a salary of more than £21,000 £21,000 £22,500
10% offered a salary of more than £33,100 £37,500 £45,000
UK excluding London average salary £28,000 £30,500 £31,000
% change year-on-year
-8.19% -1.61%
Job Titles Category
West Midlands
Permanent IT job ads with a match in the
Job Titles category
4732 4846 4489
As % of all permanent IT jobs located in the West Midlands 95.44% 95.15% 95.96%
Number of salaries quoted 3950 4067 3860
Average salary £40,000 £36,061 £36,500
Average salary % change year-on-year
+10.92% -1.20%
90% offered a salary of more than £24,500 £22,500 £25,000
10% offered a salary of more than £57,500 £57,500 £55,000
UK excluding London average salary £40,000 £38,500 £38,000
% change year-on-year
+3.89% +1.31%
Technical Support
England

Technical Support
Jobs Demand Trend in the West Midlands

This chart provides a 3-month moving total of permanent IT jobs citing Technical Support in the job title across the West Midlands region as a proportion of the total demand within the Job Titles category.

Technical Support Jobs Demand Trend in the West Midlands

Technical Support
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support across the West Midlands region.

Technical Support Salary Trend in the West Midlands

Technical Support
Salary Histogram in the West Midlands

This chart provides a salary histogram for IT jobs citing Technical Support across the West Midlands region over the 3 months to 16 April 2014.

Technical Support Salary Histogram in the West Midlands

Technical Support
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Technical Support within the West Midlands region over the 3 months to 16 April 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Find
Job
Vacancies
Solihull +8 11 £21,000 -
Worcestershire +12 10 £28,000 +17.89%
Birmingham +1 6 £37,500 +21.95% 1
Staffordshire -6 5 £25,000 -28.57% 1
Shropshire +3 3 £25,000 -20.00%
West Bromwich - 3 £24,500 -
Warwickshire +11 2 £33,000 +57.14%
Coventry +10 2 £23,125 +2.77%
Technical Support
England

Technical Support
Top 30 Related IT Skills in the West Midlands

For the 6 months to 16 April 2014, IT jobs across the West Midlands region that cited Technical Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support in their job title.

1 54 (70.13%) Windows
2 40 (51.95%) Microsoft
3 25 (32.47%) Active Directory
3 25 (32.47%) SQL
3 25 (32.47%) SQL Server
4 24 (31.17%) MS Office
5 20 (25.97%) TCP/IP
6 19 (24.68%) Degree
7 18 (23.38%) MS Excel
8 17 (22.08%) Finance
9 16 (20.78%) ITIL
10 13 (16.88%) IIS
10 13 (16.88%) UNIX
10 13 (16.88%) VBScript
10 13 (16.88%) Python
11 12 (15.58%) MS Exchange
11 12 (15.58%) Front Office
11 12 (15.58%) Logistics
12 10 (12.99%) Windows Server 2008
12 10 (12.99%) RedPrairie
12 10 (12.99%) VMware
12 10 (12.99%) Linux
13 9 (11.69%) Cisco
13 9 (11.69%) Windows Server 2003
14 8 (10.39%) Reuters
14 8 (10.39%) Bloomberg
14 8 (10.39%) Citrix
14 8 (10.39%) C#
14 8 (10.39%) ETRM
15 7 (9.09%) Tomcat

Technical Support
Top Related IT Skills in the West Midlands by Category

For the 6 months to 16 April 2014, IT jobs across the West Midlands region that cited Technical Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 13 (16.88%) IIS
2 12 (15.58%) MS Exchange
3 7 (9.09%) Tomcat
4 6 (7.79%) Apache
5 4 (5.19%) IBM Notes
6 3 (3.90%) Exchange Server 2007
6 3 (3.90%) Exchange Server 2003
6 3 (3.90%) Exchange Server 2010
7 2 (2.60%) SharePoint
7 2 (2.60%) BizTalk Server
8 1 (1.30%) WebSphere Portal
8 1 (1.30%) WebSphere
8 1 (1.30%) WebSphere Application Server
Applications
1 24 (31.17%) MS Office
2 18 (23.38%) MS Excel
Business Applications
1 4 (5.19%) Remedy ITSM
2 1 (1.30%) Dynamics NAV
Cloud Services
1 3 (3.90%) Microsoft Azure
1 3 (3.90%) Office 365
Communications & Networking
1 20 (25.97%) TCP/IP
2 6 (7.79%) Firewall
3 5 (6.49%) Internet
3 5 (6.49%) WAN
4 4 (5.19%) LAN
4 4 (5.19%) VPN
5 3 (3.90%) Cisco IOS
5 3 (3.90%) SAN
5 3 (3.90%) DNS
5 3 (3.90%) DHCP
5 3 (3.90%) IPv4
6 2 (2.60%) LDAP
6 2 (2.60%) Cisco Nexus
7 1 (1.30%) Network Security
7 1 (1.30%) Cisco ASA
7 1 (1.30%) IP Telephony
7 1 (1.30%) PABX
7 1 (1.30%) Wireless
7 1 (1.30%) VoIP
Database & Business Intelligence
1 25 (32.47%) SQL Server
2 3 (3.90%) SQL Server 2008
3 1 (1.30%) Oracle Database 11g
3 1 (1.30%) QlikView
3 1 (1.30%) SQL Server 2005
3 1 (1.30%) SQL Server Reporting Services
3 1 (1.30%) Apache Cassandra
3 1 (1.30%) NoSQL
3 1 (1.30%) Oracle Database
3 1 (1.30%) PostgreSQL
3 1 (1.30%) Oracle Database 10g
3 1 (1.30%) DB2
Development Applications
1 3 (3.90%) Team Foundation Server
1 3 (3.90%) InstallShield
2 1 (1.30%) Talend Open Studio
General
1 17 (22.08%) Finance
2 12 (15.58%) Front Office
3 3 (3.90%) Banking
3 3 (3.90%) Retail
4 2 (2.60%) Financial Institution
4 2 (2.60%) Telecoms
4 2 (2.60%) Manufacturing
4 2 (2.60%) French Language
4 2 (2.60%) German Language
4 2 (2.60%) Japanese Language
4 2 (2.60%) Spanish Language
5 1 (1.30%) Billing
Libraries, Frameworks & Software Standards
1 5 (6.49%) XML
2 3 (3.90%) jQuery
2 3 (3.90%) WPF
2 3 (3.90%) .NET
2 3 (3.90%) ASP.NET
2 3 (3.90%) CSS
3 1 (1.30%) Worklight
3 1 (1.30%) XSLT
Miscellaneous
1 5 (6.49%) Blackberry
2 4 (5.19%) Mainframe
2 4 (5.19%) IBM Mainframe
3 3 (3.90%) CMDB
3 3 (3.90%) NHS
4 2 (2.60%) Firmware
4 2 (2.60%) Mobile Computing
4 2 (2.60%) EqualLogic
4 2 (2.60%) Enterprise Storage
4 2 (2.60%) Computer Science
5 1 (1.30%) Enterprise Software
5 1 (1.30%) Replication
Operating Systems
1 54 (70.13%) Windows
2 13 (16.88%) UNIX
3 10 (12.99%) Windows Server 2008
3 10 (12.99%) Linux
4 9 (11.69%) Windows Server 2003
5 6 (7.79%) Solaris
6 5 (6.49%) Windows Mobile
6 5 (6.49%) Android
7 4 (5.19%) MVS
8 3 (3.90%) BlackBerry OS
8 3 (3.90%) Windows XP
9 2 (2.60%) Fedora
9 2 (2.60%) Apple iOS
9 2 (2.60%) CentOS
10 1 (1.30%) Windows 7
10 1 (1.30%) Ubuntu
10 1 (1.30%) Windows 8
10 1 (1.30%) Windows Server 2012
10 1 (1.30%) Debian
Processes & Methodologies
1 16 (20.78%) ITIL
2 12 (15.58%) Logistics
3 8 (10.39%) ETRM
4 3 (3.90%) Risk Analysis
4 3 (3.90%) MVC
4 3 (3.90%) Service Delivery
4 3 (3.90%) Configuration Management
5 2 (2.60%) CRM
5 2 (2.60%) Project Management
5 2 (2.60%) Mobile Device Management
5 2 (2.60%) Analytics
5 2 (2.60%) Root Cause Analysis
5 2 (2.60%) WFM
6 1 (1.30%) Data Protection
6 1 (1.30%) Problem Management
6 1 (1.30%) Strategic Planning
6 1 (1.30%) Data Analysis
6 1 (1.30%) Capacity Planning
6 1 (1.30%) Software Deployment
6 1 (1.30%) Migration
Programming Languages
1 25 (32.47%) SQL
2 13 (16.88%) VBScript
2 13 (16.88%) Python
3 8 (10.39%) C#
4 3 (3.90%) JavaScript
4 3 (3.90%) VB
4 3 (3.90%) VB.NET
5 2 (2.60%) C
5 2 (2.60%) Java
6 1 (1.30%) PowerShell
6 1 (1.30%) Jython
6 1 (1.30%) Shell Script
6 1 (1.30%) VBA
Qualifications
1 19 (24.68%) Degree
2 4 (5.19%) SC Cleared
2 4 (5.19%) Security Cleared
3 3 (3.90%) CCNA
3 3 (3.90%) Cisco Certification
4 2 (2.60%) MCSE
4 2 (2.60%) Microsoft Certification
5 1 (1.30%) MCITP
5 1 (1.30%) CCSA
5 1 (1.30%) CCNP
5 1 (1.30%) MCP
5 1 (1.30%) HND
Quality Assurance & Compliance
1 6 (7.79%) SLA
System Software
1 25 (32.47%) Active Directory
2 6 (7.79%) VMware Infrastructure
3 5 (6.49%) Hyper-V
4 4 (5.19%) Terminal Services
5 2 (2.60%) VMware ESX
5 2 (2.60%) Postfix
Systems Management
1 5 (6.49%) Tivoli
2 4 (5.19%) BMC PATROL
2 4 (5.19%) Control-M
3 2 (2.60%) Tivoli Storage Manager
3 2 (2.60%) MobiControl
3 2 (2.60%) SCCM
4 1 (1.30%) WSUS
Vendors
1 40 (51.95%) Microsoft
2 10 (12.99%) RedPrairie
2 10 (12.99%) VMware
3 9 (11.69%) Cisco
4 8 (10.39%) Reuters
4 8 (10.39%) Bloomberg
4 8 (10.39%) Citrix
5 6 (7.79%) HP
5 6 (7.79%) Red Hat
6 5 (6.49%) Lotus
6 5 (6.49%) IBM
6 5 (6.49%) Dell
7 4 (5.19%) Oracle
7 4 (5.19%) Intel
7 4 (5.19%) BMC
7 4 (5.19%) Remedy
7 4 (5.19%) CheckPoint
8 3 (3.90%) Toshiba
8 3 (3.90%) NetApp
8 3 (3.90%) CommVault
Birmingham, West Midlands (County)
Aximis (West) Limited
Salary: Up to £55K basic + Benefits
Posted: 2 days ago
Stafford, Staffordshire
Blues Point Ltd
Salary: From £20,000 to £25,000 per annum - depending on experience
Posted: 9 days ago