The statistics below represent IT jobs advertised across the West Midlands region that had Technical Support featuring in the job title. Included is a guide to the salaries offered over the 3 months to 6 December 2016 with a comparison to same period over 2 years.

3 months to
6 Dec 2016
Same period 2015 Same period 2014
Technical Support
Rank 208 189 198
Rank change year-on-year
-19 +9
Permanent jobs requiring a Technical Support 27 27 32
As % of all permanent IT jobs located in the West Midlands 0.48% 0.53% 0.57%
As % of the Job Titles category 0.49% 0.55% 0.58%
Number of salaries quoted 20 24 30
Median salary £28,000 £25,250 £32,250
Median salary % change year-on-year
+10.89% -21.70%
90% offered a salary of more than £22,000 £20,000 £21,125
10% offered a salary of more than £37,500 £36,750 £50,000
UK excluding London median salary £27,000 £27,500 £30,000
% change year-on-year
-1.81% -8.33%
Technical Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the West Midlands region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
West Midlands
Permanent IT job ads with a match in the
Job Titles category
5472 4931 5489
As % of all permanent IT jobs located in the West Midlands 96.94% 97.09% 97.39%
Number of salaries quoted 4339 4156 4839
Median salary £40,000 £40,000 £37,500
Median salary % change year-on-year
- +6.66%
90% offered a salary of more than £24,000 £24,000 £23,000
10% offered a salary of more than £59,500 £60,000 £55,000
UK excluding London median salary £42,500 £41,000 £40,000
% change year-on-year
+3.65% +2.50%

Technical Support
Jobs Demand Trend in the West Midlands

The demand trend of job ads across the West Midlands region that featured Technical Support in the job title.

Technical Support Jobs Demand Trend in the West Midlands

Technical Support
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support across the West Midlands region.

Technical Support Salary Trend in the West Midlands

Technical Support
Salary Histogram in the West Midlands

This chart provides a salary histogram for IT jobs citing Technical Support across the West Midlands region over the 3 months to 6 December 2016.

Technical Support Salary Histogram in the West Midlands

Technical Support
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Technical Support within the West Midlands region over the 3 months to 6 December 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham -9 13 £35,000 +29.62% 2
Staffordshire -6 7 £22,000 -8.33% 1
Warwickshire +8 4 £33,500 -7.71% 2
Shropshire -10 2 £26,500 -15.20%
Solihull -10 1 £37,500 +41.50% 1
Sutton Coldfield - 1 £34,000 -
Technical Support
England

Technical Support Skill Set
Top 30 Related IT Skills in the West Midlands

For the 6 months to 6 December 2016, Technical Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the West Midlands region featuring Technical Support in the job title.

1 44 (68.75%) Microsoft
2 41 (64.06%) Windows
3 29 (45.31%) SQL Server
4 21 (32.81%) SQL
5 16 (25.00%) SQL Server 2008
5 16 (25.00%) MS Excel
6 14 (21.88%) VMware
6 14 (21.88%) SQL Server 2012
7 13 (20.31%) Windows Server
7 13 (20.31%) Firewall
8 12 (18.75%) Active Directory
8 12 (18.75%) Windows Server 2003
9 11 (17.19%) Ticket Management
9 11 (17.19%) SQL Server 2005
9 11 (17.19%) Windows Vista
9 11 (17.19%) SQL Server 2000
9 11 (17.19%) Windows XP
9 11 (17.19%) SLA
9 11 (17.19%) MS Office
10 10 (15.63%) Service Delivery
10 10 (15.63%) Business Continuity
10 10 (15.63%) ITIL
10 10 (15.63%) VMware Infrastructure
11 9 (14.06%) Data Centre
11 9 (14.06%) Incident Management
11 9 (14.06%) Stakeholder Engagement
11 9 (14.06%) Cisco
12 8 (12.50%) Citrix
12 8 (12.50%) Degree
12 8 (12.50%) Android

Technical Support Skill Set
Top Related IT Skills in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 7 (10.94%) MS Exchange
2 6 (9.38%) IIS
3 5 (7.81%) Exchange Server 2007
3 5 (7.81%) Exchange Server 2010
3 5 (7.81%) Exchange Server 2013
4 2 (3.13%) CMS
4 2 (3.13%) SharePoint
5 1 (1.56%) Blackberry Enterprise Server
5 1 (1.56%) SharePoint 2013
5 1 (1.56%) Site Server
Applications
1 16 (25.00%) MS Excel
2 11 (17.19%) MS Office
3 5 (7.81%) MS PowerPoint
4 1 (1.56%) MS Project
4 1 (1.56%) Spreadsheet
Business Applications
1 2 (3.13%) Sage 1000
1 2 (3.13%) Sage 200
Cloud Services
1 5 (7.81%) Amazon AWS
1 5 (7.81%) Microsoft Azure
2 4 (6.25%) SaaS
3 2 (3.13%) Office 365
4 1 (1.56%) Mimecast
Communications & Networking
1 13 (20.31%) Firewall
2 7 (10.94%) VPN
3 6 (9.38%) VLAN
4 4 (6.25%) LAN
4 4 (6.25%) WAN
5 3 (4.69%) DHCP
5 3 (4.69%) SAN
5 3 (4.69%) TCP/IP
6 2 (3.13%) DNS
6 2 (3.13%) IPv4
6 2 (3.13%) IPv6
7 1 (1.56%) Internet
7 1 (1.56%) NAS
7 1 (1.56%) Remote Desktop
7 1 (1.56%) Wi-Fi
Database & Business Intelligence
1 29 (45.31%) SQL Server
2 16 (25.00%) SQL Server 2008
3 14 (21.88%) SQL Server 2012
4 11 (17.19%) SQL Server 2000
4 11 (17.19%) SQL Server 2005
5 3 (4.69%) Relational Database
5 3 (4.69%) SQL Server 2014
6 2 (3.13%) SQL Server Integration Services
6 2 (3.13%) SQL Server Reporting Services
7 1 (1.56%) Data Mining
Development Applications
1 1 (1.56%) ProC
General
1 7 (10.94%) Finance
2 5 (7.81%) Manufacturing
3 2 (3.13%) Advertising
3 2 (3.13%) Retail
Libraries, Frameworks & Software Standards
1 2 (3.13%) .NET
1 2 (3.13%) Web Services
1 2 (3.13%) XML
1 2 (3.13%) XSLT
Miscellaneous
1 9 (14.06%) Data Centre
2 7 (10.94%) Mobile Computing
3 5 (7.81%) Blackberry
3 5 (7.81%) Computer Science
3 5 (7.81%) Replication
4 2 (3.13%) Analytical Skills
4 2 (3.13%) Driving Licence
4 2 (3.13%) Enterprise Software
4 2 (3.13%) Mathematics
5 1 (1.56%) Client/Server
5 1 (1.56%) Clustering
5 1 (1.56%) iPad
5 1 (1.56%) iPhone
5 1 (1.56%) Visualisation
Operating Systems
1 41 (64.06%) Windows
2 13 (20.31%) Windows Server
3 12 (18.75%) Windows Server 2003
4 11 (17.19%) Windows Vista
4 11 (17.19%) Windows XP
5 8 (12.50%) Android
5 8 (12.50%) Apple iOS
6 7 (10.94%) Windows Mobile
7 5 (7.81%) Windows Server 2012
8 4 (6.25%) Windows Server 2008
9 3 (4.69%) Windows 7
10 2 (3.13%) Mac OS X
11 1 (1.56%) Unix
Processes & Methodologies
1 11 (17.19%) Ticket Management
2 10 (15.63%) Business Continuity
2 10 (15.63%) ITIL
2 10 (15.63%) Service Delivery
3 9 (14.06%) Incident Management
3 9 (14.06%) Stakeholder Engagement
4 7 (10.94%) Trend Analysis
5 6 (9.38%) Migration
6 5 (7.81%) Continuous Improvement
7 4 (6.25%) ERP
7 4 (6.25%) Mobile Device Management
7 4 (6.25%) Presales
7 4 (6.25%) Project Management
7 4 (6.25%) Server Building
8 3 (4.69%) Change Management
8 3 (4.69%) Load Balancing
8 3 (4.69%) Virtual Environments
9 2 (3.13%) Asset Management
9 2 (3.13%) Knowledge Management
9 2 (3.13%) Web Development
Programming Languages
1 21 (32.81%) SQL
2 3 (4.69%) T-SQL
2 3 (4.69%) VB
3 2 (3.13%) PHP
3 2 (3.13%) VB6
4 1 (1.56%) VBA
Qualifications
1 8 (12.50%) Degree
2 6 (9.38%) MCP
2 6 (9.38%) MCSE
2 6 (9.38%) Microsoft Certification
3 5 (7.81%) MCSA
4 2 (3.13%) HNC
4 2 (3.13%) HND
5 1 (1.56%) Cisco Certification
Quality Assurance & Compliance
1 11 (17.19%) SLA
2 3 (4.69%) DICOM
2 3 (4.69%) HL7
3 1 (1.56%) Data Quality
System Software
1 12 (18.75%) Active Directory
2 10 (15.63%) VMware Infrastructure
3 7 (10.94%) Hyper-V
4 5 (7.81%) VMware ESXi
5 1 (1.56%) Terminal Services
5 1 (1.56%) VMware Server
Systems Management
1 6 (9.38%) Norton AntiVirus
2 5 (7.81%) Backup Exec
3 1 (1.56%) Microsoft Clustering
Vendors
1 44 (68.75%) Microsoft
2 14 (21.88%) VMware
3 9 (14.06%) Cisco
4 8 (12.50%) Citrix
5 7 (10.94%) HP
6 6 (9.38%) Kaspersky
6 6 (9.38%) Sophos
6 6 (9.38%) Symantec
7 5 (7.81%) Veeam
8 2 (3.13%) Apple
8 2 (3.13%) Sage
9 1 (1.56%) Acronis
9 1 (1.56%) arcserve
9 1 (1.56%) Dell
9 1 (1.56%) NetApp
9 1 (1.56%) Proofpoint
9 1 (1.56%) SolarWinds
9 1 (1.56%) SonicWALL
9 1 (1.56%) WatchGuard
9 1 (1.56%) Webroot
Solihull, West Midlands (County)
Owen Daniels Consultancy
Salary: Up to £32,000 per annum
Posted: 4 days ago
Warwick, Warwickshire
Accenture
Salary: Up to £24,500 per annum
Posted: 7 days ago
Rugby, Warwickshire
Bluetownonline
Posted: 6 days ago
Birmingham
Energize Recruitment Solutions Ltd
Salary: £24000 - £27000 per annum + Bonus
Posted: 11 days ago
Birmingham
Nigel Frank International
Salary: £40000 - £45000 per annum + Car, Bonus, Holiday, Pension
Posted: 8 days ago
Malvern, Worcestershire
Rockfield
Salary: From £23,000 to £28,000 per annum
Posted: 4 days ago
Stoke-On-Trent, Staffordshire
Connected IT
Salary: £30000 - £45000 per annum + Bonus + Benefits
Posted: 17 days ago
Bromsgrove
Recruitment Genius Ltd
Salary: £23500 - £27500 per annum
Posted: 26 days ago