The table below looks at the statistics for the Technical Support role in IT jobs advertised for the West Midlands region. Included is a guide to the average salaries offered in IT jobs that have cited Technical Support in their job title over the 3 months to 26 May 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
26 May 2015
Same period 2014 Same period 2013
Technical Support
Rank 183 178 163
Rank change year-on-year
-5 -15
Permanent jobs requiring a Technical Support 34 37 48
As % of all permanent IT jobs located in the West Midlands 0.64% 0.71% 0.96%
As % of the Job Titles category 0.68% 0.75% 1.00%
Number of salaries quoted 32 36 35
Average salary £25,000 £28,000 £35,500
Average salary % change year-on-year
-10.71% -21.12%
90% offered a salary of more than £20,500 £22,500 £22,900
10% offered a salary of more than £34,950 £34,573 £40,000
UK excluding London average salary £28,500 £30,000 £30,500
% change year-on-year
-5.00% -1.63%
Technical Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the West Midlands region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
West Midlands
Permanent IT job ads with a match in the
Job Titles category
5030 4924 4811
As % of all permanent IT jobs located in the West Midlands 95.10% 95.04% 96.05%
Number of salaries quoted 4222 4160 3991
Average salary £39,000 £39,000 £37,500
Average salary % change year-on-year
- +4.00%
90% offered a salary of more than £25,000 £25,000 £23,500
10% offered a salary of more than £58,000 £55,000 £57,500
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

Technical Support
Jobs Demand Trend in the West Midlands

This chart provides a 3-month moving total of permanent IT jobs citing Technical Support in the job title across the West Midlands region as a proportion of the total demand within the Job Titles category.

Technical Support Jobs Demand Trend in the West Midlands

Technical Support
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support across the West Midlands region.

Technical Support Salary Trend in the West Midlands

Technical Support
Salary Histogram in the West Midlands

This chart provides a salary histogram for IT jobs citing Technical Support across the West Midlands region over the 3 months to 26 May 2015.

Technical Support Salary Histogram in the West Midlands

Technical Support
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Technical Support within the West Midlands region over the 3 months to 26 May 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Staffordshire +15 8 £23,750 +5.55%
Birmingham -5 8 £26,250 -19.23% 7
Shropshire -5 6 £26,500 +6.00% 1
Solihull +7 4 £23,000 +9.52%
Coventry -12 3 £23,500 -29.47%
Warwickshire -13 2 £17,000 -46.87% 1
Walsall - 2 £36,000 -
Wolverhampton - 1 £32,500 -
Technical Support
England

Technical Support
Top 30 Related IT Skills in the West Midlands

For the 6 months to 26 May 2015, IT jobs across the West Midlands region that cited Technical Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support in their job title.

1 44 (67.69%) Windows
2 25 (38.46%) Microsoft
3 24 (36.92%) VMware
4 19 (29.23%) MS Excel
4 19 (29.23%) SQL Server
4 19 (29.23%) SQL
5 15 (23.08%) Active Directory
5 15 (23.08%) VMware Infrastructure
6 14 (21.54%) Cisco
7 12 (18.46%) MS Office
7 12 (18.46%) ITIL
8 11 (16.92%) MS Exchange
8 11 (16.92%) Windows Server 2008
8 11 (16.92%) Degree
9 10 (15.38%) .NET
9 10 (15.38%) Service Delivery
9 10 (15.38%) Firewall
10 9 (13.85%) SharePoint
10 9 (13.85%) Windows 7
10 9 (13.85%) Office 365
11 8 (12.31%) SaaS
11 8 (12.31%) Windows Server 2012
11 8 (12.31%) Citrix
11 8 (12.31%) Microsoft Certification
12 7 (10.77%) XML
12 7 (10.77%) Windows Server 2003
13 6 (9.23%) Cisco Certification
13 6 (9.23%) PRINCE2
13 6 (9.23%) UNIX
13 6 (9.23%) Linux

Technical Support
Top Related IT Skills in the West Midlands by Category

For the 6 months to 26 May 2015, IT jobs across the West Midlands region that cited Technical Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 11 (16.92%) MS Exchange
2 9 (13.85%) SharePoint
3 6 (9.23%) Exchange Server 2013
4 3 (4.62%) Exchange Server 2010
5 2 (3.08%) IIS
5 2 (3.08%) Apache
6 1 (1.54%) SharePoint 2013
6 1 (1.54%) Exchange Server 2003
6 1 (1.54%) SharePoint Server
6 1 (1.54%) Exchange Server 2007
Applications
1 19 (29.23%) MS Excel
2 12 (18.46%) MS Office
Business Applications
1 4 (6.15%) Oracle EBS
1 4 (6.15%) Oracle EBS R12
2 1 (1.54%) Dynamics CRM
Cloud Services
1 9 (13.85%) Office 365
2 8 (12.31%) SaaS
3 1 (1.54%) Microsoft Azure
Communications & Networking
1 10 (15.38%) Firewall
2 6 (9.23%) LAN
3 4 (6.15%) DNS
3 4 (6.15%) WAN
3 4 (6.15%) TCP/IP
4 3 (4.62%) NAS
4 3 (4.62%) SAN
5 2 (3.08%) VPN
5 2 (3.08%) FTP
5 2 (3.08%) DHCP
5 2 (3.08%) IP Telephony
6 1 (1.54%) PSTN
6 1 (1.54%) ADSL
6 1 (1.54%) ATM
6 1 (1.54%) ISDN
6 1 (1.54%) Ethernet
6 1 (1.54%) SMTP
6 1 (1.54%) PPP
6 1 (1.54%) MPLS
6 1 (1.54%) OSPF
Database & Business Intelligence
1 19 (29.23%) SQL Server
2 4 (6.15%) Oracle Discoverer
2 4 (6.15%) SQL Server Integration Services
2 4 (6.15%) SQL Server Reporting Services
3 2 (3.08%) SQL Server 2000
3 2 (3.08%) SQL Server 2008
3 2 (3.08%) Big Data
3 2 (3.08%) SQL Server 2005
4 1 (1.54%) MS Access
4 1 (1.54%) MySQL
General
1 5 (7.69%) Finance
2 3 (4.62%) Marketing
3 2 (3.08%) Telecoms
3 2 (3.08%) Back Office
3 2 (3.08%) German Language
Libraries, Frameworks & Software Standards
1 10 (15.38%) .NET
2 7 (10.77%) XML
3 4 (6.15%) Web Services
4 3 (4.62%) ASP.NET
5 2 (3.08%) COM
5 2 (3.08%) CSS
5 2 (3.08%) HTML
Miscellaneous
1 4 (6.15%) Blackberry
1 4 (6.15%) Computer Science
1 4 (6.15%) Analytical Skills
1 4 (6.15%) Mobile Computing
2 3 (4.62%) EqualLogic
2 3 (4.62%) Foreign Exchange (FX)
3 2 (3.08%) Mathematics
3 2 (3.08%) Tandem
3 2 (3.08%) Enterprise Software
4 1 (1.54%) Data Centre
4 1 (1.54%) Wiki
4 1 (1.54%) Enterprise Storage
4 1 (1.54%) Clustering
4 1 (1.54%) AS400
4 1 (1.54%) Handset
Operating Systems
1 44 (67.69%) Windows
2 11 (16.92%) Windows Server 2008
3 9 (13.85%) Windows 7
4 8 (12.31%) Windows Server 2012
5 7 (10.77%) Windows Server 2003
6 6 (9.23%) UNIX
6 6 (9.23%) Linux
7 4 (6.15%) Windows XP
7 4 (6.15%) Android
7 4 (6.15%) Apple iOS
7 4 (6.15%) Windows Mobile
8 1 (1.54%) Ubuntu
8 1 (1.54%) Windows 8
8 1 (1.54%) CentOS
Processes & Methodologies
1 12 (18.46%) ITIL
2 10 (15.38%) Service Delivery
3 6 (9.23%) PRINCE2
3 6 (9.23%) Time Management
4 4 (6.15%) Service Management
4 4 (6.15%) Document Management
4 4 (6.15%) Procure-to-pay
4 4 (6.15%) Mobile Device Management
5 3 (4.62%) Software Testing
5 3 (4.62%) Test Scripting
5 3 (4.62%) Project Management
6 2 (3.08%) Disaster Recovery
6 2 (3.08%) CRM
6 2 (3.08%) ERP
6 2 (3.08%) Software Engineering
6 2 (3.08%) Marketing Analytics
6 2 (3.08%) Infrastructure Management
6 2 (3.08%) Analytics
7 1 (1.54%) Database Theory
7 1 (1.54%) Coaching
Programming Languages
1 19 (29.23%) SQL
2 5 (7.69%) VB
2 5 (7.69%) C#
3 4 (6.15%) VB.NET
3 4 (6.15%) T-SQL
3 4 (6.15%) VBScript
3 4 (6.15%) VB6
4 3 (4.62%) JavaScript
5 2 (3.08%) C
5 2 (3.08%) Java
5 2 (3.08%) PowerShell
6 1 (1.54%) PHP
6 1 (1.54%) VBA
6 1 (1.54%) Shell Script
Qualifications
1 11 (16.92%) Degree
2 8 (12.31%) Microsoft Certification
3 6 (9.23%) Cisco Certification
3 6 (9.23%) CCNP
4 5 (7.69%) CCNA
4 5 (7.69%) ITIL Certification
5 4 (6.15%) MCSA
6 3 (4.62%) MCITP
7 2 (3.08%) VMware Certified Professional (VCP)
8 1 (1.54%) MCTS
8 1 (1.54%) SC Cleared
8 1 (1.54%) Security Cleared
8 1 (1.54%) CCA
8 1 (1.54%) Citrix Certification
8 1 (1.54%) CCDP
8 1 (1.54%) MCSE
8 1 (1.54%) MCP
Quality Assurance & Compliance
1 5 (7.69%) SLA
System Software
1 15 (23.08%) Active Directory
1 15 (23.08%) VMware Infrastructure
2 4 (6.15%) vSphere
3 3 (4.62%) XenApp
3 3 (4.62%) Hyper-V
3 3 (4.62%) Terminal Services
4 1 (1.54%) Citrix Presentation Server
4 1 (1.54%) VMware ESXi
Vendors
1 25 (38.46%) Microsoft
2 24 (36.92%) VMware
3 14 (21.54%) Cisco
4 8 (12.31%) Citrix
5 5 (7.69%) Oracle
6 4 (6.15%) Business Objects
7 3 (4.62%) LANDesk
8 2 (3.08%) Apple
8 2 (3.08%) NetApp
8 2 (3.08%) Websense
8 2 (3.08%) Juniper
8 2 (3.08%) Genesys
8 2 (3.08%) Dell
9 1 (1.54%) LogRhythm
9 1 (1.54%) Mitel
9 1 (1.54%) Symantec
9 1 (1.54%) CheckPoint
9 1 (1.54%) Salesforce.com
9 1 (1.54%) Red Hat
Birmingham
Progressive Recruitment
Salary: £25000 - £45000 per annum + Benefits
Posted: 14 hours ago
Telford, Shropshire
ReThink Recruitment
Salary: £25000.00 - £30000.00 per annum + Shift All Bonus Bens
Posted: 3 days ago
Birmingham, West Midlands (County)
Oscar Associates (UK) Ltd
Salary: £20000 - £30000 per annum + Benefits
Posted: 3 days ago
Rugby, Warwickshire
Premier Engineering
Salary: £25000 - £30000 per annum
Posted: 3 days ago
Birmingham, West Midlands (County)
BARCLAY ANDERSON LIMITED
Salary: From £30,000 to £35,000 per annum + Benefits Package
Posted: 3 days ago
Birmingham
Barclay Anderson
Salary: £30,000 - £35,000 per year
Posted: 4 days ago
Redditch, Worcestershire
Bluetownonline
Salary: £35000 per annum
Posted: 5 days ago
Birmingham, West Midlands (County)
Bluetownonline
Salary: dependent upon experience
Posted: 6 days ago
Birmingham, West Midlands (County)
Nicoll Curtin
Salary: £50000 - £80000 per annum + Bonus + Excellent benefits
Posted: 6 days ago
Birmingham, West Midlands (County)
BARCLAY ANDERSON LIMITED
Salary: From £25,000 to £30,000 per annum + Benefits
Posted: 6 days ago