The statistics below represent IT jobs advertised across the West Midlands region that had Technical Support featuring in the job title. Included is a guide to the salaries offered over the 3 months to 26 September 2016 with a comparison to same period over 2 years.

3 months to
26 Sep 2016
Same period 2015 Same period 2014
Technical Support
Rank 192 190 197
Rank change year-on-year
-2 +7
Permanent jobs requiring a Technical Support 40 31 37
As % of all permanent IT jobs located in the West Midlands 0.69% 0.58% 0.66%
As % of the Job Titles category 0.72% 0.61% 0.68%
Number of salaries quoted 30 25 35
Median salary £26,375 £27,000 £33,000
Median salary % change year-on-year
-2.31% -18.18%
90% offered a salary of more than £22,000 £20,750 £25,600
10% offered a salary of more than £37,950 £42,500 £45,000
UK excluding London median salary £29,500 £27,500 £30,000
% change year-on-year
+7.27% -8.33%
Technical Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the West Midlands region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
West Midlands
Permanent IT job ads with a match in the
Job Titles category
5561 5116 5468
As % of all permanent IT jobs located in the West Midlands 95.93% 96.31% 97.28%
Number of salaries quoted 4415 4271 4562
Median salary £39,000 £37,500 £38,000
Median salary % change year-on-year
+4.00% -1.31%
90% offered a salary of more than £23,000 £25,000 £24,000
10% offered a salary of more than £57,500 £60,000 £60,000
UK excluding London median salary £42,500 £40,000 £40,000
% change year-on-year
+6.25% -

Technical Support
Jobs Demand Trend in the West Midlands

The demand trend of job ads across the West Midlands region that featured Technical Support in the job title.

Technical Support Jobs Demand Trend in the West Midlands

Technical Support
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support across the West Midlands region.

Technical Support Salary Trend in the West Midlands

Technical Support
Salary Histogram in the West Midlands

This chart provides a salary histogram for IT jobs citing Technical Support across the West Midlands region over the 3 months to 26 September 2016.

Technical Support Salary Histogram in the West Midlands

Technical Support
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Technical Support within the West Midlands region over the 3 months to 26 September 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham -22 20 £30,000 +11.11% 1
Staffordshire +5 11 £22,000 -8.33% 1
Warwickshire +4 4 £30,250 - 1
Solihull +10 2 £37,500 -1.96%
Worcestershire - 2 £38,000 - 1
Shropshire -9 1 £26,500 -3.63% 2
Coventry - 1 £30,000 -
Sutton Coldfield - 1 £34,000 -
Technical Support
England

Technical Support Skill Set
Top 30 Related IT Skills in the West Midlands

For the 6 months to 26 September 2016, Technical Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the West Midlands region featuring Technical Support in the job title.

1 47 (69.12%) Microsoft
2 36 (52.94%) Windows
3 24 (35.29%) SQL Server
4 18 (26.47%) SQL
5 16 (23.53%) MS Excel
5 16 (23.53%) Firewall
6 14 (20.59%) VMware
7 13 (19.12%) SLA
7 13 (19.12%) Degree
7 13 (19.12%) SQL Server 2008
8 12 (17.65%) Active Directory
9 11 (16.18%) SQL Server 2012
9 11 (16.18%) VMware Infrastructure
9 11 (16.18%) Computer Science
10 10 (14.71%) Android
10 10 (14.71%) Apple iOS
10 10 (14.71%) Data Centre
10 10 (14.71%) Service Delivery
10 10 (14.71%) HP
10 10 (14.71%) LAN
10 10 (14.71%) ITIL
10 10 (14.71%) Windows Server
11 9 (13.24%) MS Office
11 9 (13.24%) MS Exchange
11 9 (13.24%) WAN
11 9 (13.24%) Business Continuity
11 9 (13.24%) Mobile Computing
11 9 (13.24%) Windows Mobile
12 8 (11.76%) SQL Server 2005
12 8 (11.76%) Windows Vista

Technical Support Skill Set
Top Related IT Skills in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 9 (13.24%) MS Exchange
2 7 (10.29%) IIS
3 5 (7.35%) Exchange Server 2007
3 5 (7.35%) Exchange Server 2010
3 5 (7.35%) Exchange Server 2013
4 3 (4.41%) SharePoint
4 3 (4.41%) Skype for Business
5 1 (1.47%) CMS
5 1 (1.47%) SharePoint 2013
Applications
1 16 (23.53%) MS Excel
2 9 (13.24%) MS Office
3 6 (8.82%) MS PowerPoint
4 1 (1.47%) MS Project
4 1 (1.47%) Spreadsheet
Business Applications
1 2 (2.94%) Sage 1000
1 2 (2.94%) Sage 200
2 1 (1.47%) Dynamics CRM
Cloud Services
1 5 (7.35%) Amazon AWS
1 5 (7.35%) Microsoft Azure
2 2 (2.94%) SaaS
3 1 (1.47%) IaaS
Communications & Networking
1 16 (23.53%) Firewall
2 10 (14.71%) LAN
3 9 (13.24%) WAN
4 8 (11.76%) VPN
5 5 (7.35%) Internet
5 5 (7.35%) VLAN
6 3 (4.41%) IPv4
6 3 (4.41%) IPv6
7 2 (2.94%) DHCP
7 2 (2.94%) TCP/IP
8 1 (1.47%) Cisco IOS
8 1 (1.47%) H.323
8 1 (1.47%) Remote Desktop
8 1 (1.47%) RS-232
8 1 (1.47%) SAN
8 1 (1.47%) Skype
8 1 (1.47%) VoIP
Database & Business Intelligence
1 24 (35.29%) SQL Server
2 13 (19.12%) SQL Server 2008
3 11 (16.18%) SQL Server 2012
4 8 (11.76%) SQL Server 2000
4 8 (11.76%) SQL Server 2005
5 3 (4.41%) SQL Server 2014
6 1 (1.47%) Data Mining
6 1 (1.47%) Relational Database
6 1 (1.47%) SQL Server Integration Services
6 1 (1.47%) SQL Server Reporting Services
Development Applications
1 1 (1.47%) ProC
General
1 6 (8.82%) German Language
2 4 (5.88%) Marketing
3 2 (2.94%) Advertising
3 2 (2.94%) Finance
3 2 (2.94%) French Language
3 2 (2.94%) Manufacturing
Libraries, Frameworks & Software Standards
1 1 (1.47%) .NET
1 1 (1.47%) Web Services
1 1 (1.47%) XML
1 1 (1.47%) XSLT
Miscellaneous
1 11 (16.18%) Computer Science
2 10 (14.71%) Data Centre
3 9 (13.24%) Mobile Computing
4 7 (10.29%) Blackberry
5 5 (7.35%) Replication
6 4 (5.88%) Management Information System
7 3 (4.41%) Clustering
7 3 (4.41%) Visualisation
8 2 (2.94%) Driving Licence
8 2 (2.94%) Tandem
9 1 (1.47%) Analytical Skills
9 1 (1.47%) Client/Server
9 1 (1.47%) HP Storage
9 1 (1.47%) iPad
9 1 (1.47%) Mathematics
9 1 (1.47%) Video Conferencing
Operating Systems
1 36 (52.94%) Windows
2 10 (14.71%) Android
2 10 (14.71%) Apple iOS
2 10 (14.71%) Windows Server
3 9 (13.24%) Windows Mobile
4 8 (11.76%) Windows Server 2003
4 8 (11.76%) Windows Vista
4 8 (11.76%) Windows XP
5 5 (7.35%) Windows Server 2008
5 5 (7.35%) Windows Server 2012
6 4 (5.88%) Windows 7
7 2 (2.94%) Mac OS X
7 2 (2.94%) Windows 10
8 1 (1.47%) Linux
8 1 (1.47%) Red Hat Enterprise Linux
8 1 (1.47%) Unix
Processes & Methodologies
1 10 (14.71%) ITIL
1 10 (14.71%) Service Delivery
2 9 (13.24%) Business Continuity
3 8 (11.76%) Ticket Management
4 7 (10.29%) Continuous Improvement
4 7 (10.29%) Stakeholder Engagement
5 6 (8.82%) Incident Management
5 6 (8.82%) Migration
5 6 (8.82%) Mobile Device Management
5 6 (8.82%) Web Development
6 5 (7.35%) Trend Analysis
7 4 (5.88%) Business Intelligence
7 4 (5.88%) Change Management
7 4 (5.88%) Digital Marketing
7 4 (5.88%) Internet Marketing
7 4 (5.88%) Mobile Commerce
7 4 (5.88%) Online Marketing
7 4 (5.88%) Presales
7 4 (5.88%) Project Management
7 4 (5.88%) Tag Management
Programming Languages
1 18 (26.47%) SQL
2 2 (2.94%) T-SQL
2 2 (2.94%) VB
3 1 (1.47%) PHP
3 1 (1.47%) VB6
3 1 (1.47%) VBA
Qualifications
1 13 (19.12%) Degree
2 6 (8.82%) MCP
2 6 (8.82%) MCSE
2 6 (8.82%) Microsoft Certification
3 5 (7.35%) MCSA
4 2 (2.94%) HNC
4 2 (2.94%) HND
Quality Assurance & Compliance
1 13 (19.12%) SLA
2 1 (1.47%) Data Quality
2 1 (1.47%) DICOM
2 1 (1.47%) HL7
System Software
1 12 (17.65%) Active Directory
2 11 (16.18%) VMware Infrastructure
3 7 (10.29%) Hyper-V
4 5 (7.35%) VMware ESXi
5 3 (4.41%) VMware Server
Systems Management
1 5 (7.35%) Backup Exec
1 5 (7.35%) Norton AntiVirus
2 3 (4.41%) Microsoft Clustering
Vendors
1 47 (69.12%) Microsoft
2 14 (20.59%) VMware
3 10 (14.71%) HP
4 8 (11.76%) Cisco
5 6 (8.82%) Citrix
6 5 (7.35%) Kaspersky
6 5 (7.35%) Sophos
6 5 (7.35%) Symantec
6 5 (7.35%) Veeam
7 2 (2.94%) Apple
7 2 (2.94%) Genesys
7 2 (2.94%) Sage
8 1 (1.47%) Red Hat
Nuneaton, Warwickshire
Delta Financial Systems
Salary: Up to £25,000 per annum
Posted: 1 hour ago
Birmingham, West Midlands (County)
Gleeson Recruitment Group
Salary: £30k - 35k per year + benefits
Posted: 2 days ago
Bromsgrove
Recruitment Genius Ltd
Salary: £23500 - £27500 per annum
Posted: 13 days ago
Stoke-On-Trent, Staffordshire
Connected IT
Salary: £30000 - £45000 per annum + Bonus + Benefits
Posted: 17 days ago
Telford
Recruitment Revolution Limited
Salary: £25,000 - £28,000 depending on experience + pension and healthcare
Posted: 20 days ago
Telford, Shropshire
Pebble Learning Ltd
Salary: From £18,000 to £22,000 per annum
Posted: 11 days ago