The table below looks at the statistics for the Technical Support role in IT jobs advertised for the West Midlands region. Included is a guide to the average salaries offered in IT jobs that have cited Technical Support in their job title over the 3 months to 22 September 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
22 Sep 2014
Same period 2013 Same period 2012
Technical Support
Rank 182 188 173
Rank change year-on-year
+6 -15
Permanent jobs requiring a Technical Support 36 23 35
As % of all permanent IT jobs located in the West Midlands 0.64% 0.42% 0.71%
As % of the Job Titles category 0.67% 0.45% 0.75%
Number of salaries quoted 34 14 30
Average salary £32,500 £28,000 £30,500
Average salary % change year-on-year
+16.07% -8.19%
90% offered a salary of more than £25,450 £17,750 £21,000
10% offered a salary of more than £45,000 £44,000 £40,000
UK excluding London average salary £30,000 £30,000 £28,500
% change year-on-year
- +5.26%
Technical Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the West Midlands region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
West Midlands
Permanent IT job ads with a match in the
Job Titles category
5346 5166 4648
As % of all permanent IT jobs located in the West Midlands 95.50% 95.09% 94.88%
Number of salaries quoted 4465 4398 3964
Average salary £40,000 £37,500 £37,500
Average salary % change year-on-year
+6.66% -
90% offered a salary of more than £24,000 £24,000 £25,000
10% offered a salary of more than £65,000 £57,500 £55,000
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

Technical Support
Jobs Demand Trend in the West Midlands

This chart provides a 3-month moving total of permanent IT jobs citing Technical Support in the job title across the West Midlands region as a proportion of the total demand within the Job Titles category.

Technical Support Jobs Demand Trend in the West Midlands

Technical Support
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support across the West Midlands region.

Technical Support Salary Trend in the West Midlands

Technical Support
Salary Histogram in the West Midlands

This chart provides a salary histogram for IT jobs citing Technical Support across the West Midlands region over the 3 months to 22 September 2014.

Technical Support Salary Histogram in the West Midlands

Technical Support
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Technical Support within the West Midlands region over the 3 months to 22 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham +12 14 £35,500 +100.00%
Staffordshire -5 5 £26,250 +5.00%
Coventry -13 5 £30,000 -31.81%
Wolverhampton - 5 £32,000 - 1
Warwickshire - 4 £33,000 -
Solihull +3 2 £21,250 -24.10%
Shropshire -3 1 £45,000 -
Technical Support
England

Technical Support
Top 30 Related IT Skills in the West Midlands

For the 6 months to 22 September 2014, IT jobs across the West Midlands region that cited Technical Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support in their job title.

1 54 (67.50%) Windows
2 37 (46.25%) Active Directory
3 35 (43.75%) Microsoft
4 23 (28.75%) VMware
5 17 (21.25%) SQL Server
6 16 (20.00%) DNS
7 15 (18.75%) DHCP
7 15 (18.75%) Cisco
7 15 (18.75%) MS Office
8 14 (17.50%) MS Excel
8 14 (17.50%) MS Exchange
8 14 (17.50%) Degree
9 13 (16.25%) Linux
10 12 (15.00%) ITIL
10 12 (15.00%) TCP/IP
10 12 (15.00%) Citrix
10 12 (15.00%) VMware Infrastructure
10 12 (15.00%) PowerShell
11 11 (13.75%) Windows Server 2008
12 10 (12.50%) Windows Server 2003
12 10 (12.50%) SQL
13 9 (11.25%) IIS
13 9 (11.25%) SAN
13 9 (11.25%) Exchange Server 2003
13 9 (11.25%) Office 365
14 8 (10.00%) Exchange Server 2007
14 8 (10.00%) SharePoint
14 8 (10.00%) Python
15 7 (8.75%) SLA
15 7 (8.75%) Microsoft Certification

Technical Support
Top Related IT Skills in the West Midlands by Category

For the 6 months to 22 September 2014, IT jobs across the West Midlands region that cited Technical Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 14 (17.50%) MS Exchange
2 9 (11.25%) IIS
2 9 (11.25%) Exchange Server 2003
3 8 (10.00%) Exchange Server 2007
3 8 (10.00%) SharePoint
4 5 (6.25%) IBM Notes
4 5 (6.25%) Exchange Server 2013
5 4 (5.00%) Exchange Server 2010
5 4 (5.00%) Apache
6 3 (3.75%) Tomcat
7 1 (1.25%) Blackberry Enterprise Server
7 1 (1.25%) Exchange Server 2000
Applications
1 15 (18.75%) MS Office
2 14 (17.50%) MS Excel
3 4 (5.00%) MS Project
Business Applications
1 6 (7.50%) Remedy ITSM
Cloud Services
1 9 (11.25%) Office 365
2 3 (3.75%) Microsoft Azure
3 2 (2.50%) SaaS
4 1 (1.25%) Cloud Computing
Communications & Networking
1 16 (20.00%) DNS
2 15 (18.75%) DHCP
3 12 (15.00%) TCP/IP
4 9 (11.25%) SAN
5 7 (8.75%) Firewall
6 6 (7.50%) LDAP
7 5 (6.25%) LAN
7 5 (6.25%) WAN
8 4 (5.00%) Cisco IOS
9 3 (3.75%) IPv4
9 3 (3.75%) IP Telephony
10 2 (2.50%) NetScaler
10 2 (2.50%) BGP
10 2 (2.50%) Internet
10 2 (2.50%) VPN
11 1 (1.25%) Network Security
11 1 (1.25%) NAS
Database & Business Intelligence
1 17 (21.25%) SQL Server
2 6 (7.50%) Apache Cassandra
2 6 (7.50%) NoSQL
2 6 (7.50%) SQL Server 2005
2 6 (7.50%) PostgreSQL
2 6 (7.50%) SQL Server Reporting Services
3 3 (3.75%) SQL Server 2008
4 1 (1.25%) MySQL
4 1 (1.25%) Hadoop
Development Applications
1 6 (7.50%) Talend Open Studio
General
1 4 (5.00%) Front Office
2 3 (3.75%) Finance
3 1 (1.25%) Marketing
3 1 (1.25%) Back Office
Libraries, Frameworks & Software Standards
1 1 (1.25%) CSS
1 1 (1.25%) Web Services
1 1 (1.25%) HTML
Miscellaneous
1 6 (7.50%) Replication
2 5 (6.25%) Mainframe
2 5 (6.25%) CMDB
2 5 (6.25%) IBM Mainframe
2 5 (6.25%) Analytical Skills
3 4 (5.00%) Handset
3 4 (5.00%) NHS
3 4 (5.00%) Blackberry
4 3 (3.75%) AS400
5 1 (1.25%) Grid Computing
5 1 (1.25%) Clustering
5 1 (1.25%) Wiki
5 1 (1.25%) Data Integration
5 1 (1.25%) Digital Media
5 1 (1.25%) Enterprise Software
Operating Systems
1 54 (67.50%) Windows
2 13 (16.25%) Linux
3 11 (13.75%) Windows Server 2008
4 10 (12.50%) Windows Server 2003
5 7 (8.75%) Windows Server 2012
6 6 (7.50%) Debian
6 6 (7.50%) Ubuntu
7 5 (6.25%) Windows XP
7 5 (6.25%) UNIX
7 5 (6.25%) MVS
8 4 (5.00%) BlackBerry OS
8 4 (5.00%) Windows 2000 Server
8 4 (5.00%) Android
8 4 (5.00%) Windows Mobile
9 3 (3.75%) Windows NT
9 3 (3.75%) Windows 7
10 1 (1.25%) Windows Vista
10 1 (1.25%) Windows 8
Processes & Methodologies
1 12 (15.00%) ITIL
2 6 (7.50%) Software Deployment
2 6 (7.50%) Line Management
2 6 (7.50%) Disaster Recovery
3 5 (6.25%) Configuration Management
4 4 (5.00%) Business Continuity Planning
4 4 (5.00%) Root Cause Analysis
4 4 (5.00%) Risk Analysis
4 4 (5.00%) ETRM
4 4 (5.00%) Service Delivery
4 4 (5.00%) Business Continuity
4 4 (5.00%) Logistics
5 3 (3.75%) Project Management
5 3 (3.75%) Security Management
6 2 (2.50%) Problem Management
7 1 (1.25%) Supplier Management
7 1 (1.25%) Strategic Planning
7 1 (1.25%) Incident Management
7 1 (1.25%) Web Development
7 1 (1.25%) Data Analysis
Programming Languages
1 12 (15.00%) PowerShell
2 10 (12.50%) SQL
3 8 (10.00%) Python
4 4 (5.00%) VBScript
5 2 (2.50%) Java
6 1 (1.25%) Perl
Qualifications
1 14 (17.50%) Degree
2 7 (8.75%) Microsoft Certification
3 5 (6.25%) SC Cleared
3 5 (6.25%) Security Cleared
4 4 (5.00%) VMware Certified Professional (VCP)
4 4 (5.00%) ITIL Certification
5 3 (3.75%) MCSE
5 3 (3.75%) CCNA
5 3 (3.75%) Cisco Certification
6 2 (2.50%) MCITP
6 2 (2.50%) MCTS
Quality Assurance & Compliance
1 7 (8.75%) SLA
2 2 (2.50%) PCI DSS
3 1 (1.25%) Sarbanes-Oxley
System Software
1 37 (46.25%) Active Directory
2 12 (15.00%) VMware Infrastructure
3 5 (6.25%) Hyper-V
4 4 (5.00%) XenServer
4 4 (5.00%) Squid
5 3 (3.75%) Terminal Services
5 3 (3.75%) vSphere
6 2 (2.50%) vCloud
6 2 (2.50%) XenDesktop
6 2 (2.50%) XenApp
6 2 (2.50%) VMware ESXi
Systems Management
1 6 (7.50%) WSUS
2 5 (6.25%) Tivoli
2 5 (6.25%) BMC PATROL
2 5 (6.25%) Control-M
3 3 (3.75%) Backup Exec
4 1 (1.25%) Norton AntiVirus
Vendors
1 35 (43.75%) Microsoft
2 23 (28.75%) VMware
3 15 (18.75%) Cisco
4 12 (15.00%) Citrix
5 6 (7.50%) Talend
5 6 (7.50%) BMC
5 6 (7.50%) Remedy
6 5 (6.25%) IBM
6 5 (6.25%) Lotus
6 5 (6.25%) Intel
7 4 (5.00%) RedPrairie
7 4 (5.00%) Toshiba
7 4 (5.00%) HP
7 4 (5.00%) Dell
7 4 (5.00%) NetApp
7 4 (5.00%) Reuters
7 4 (5.00%) Bloomberg
8 3 (3.75%) Veritas
8 3 (3.75%) CheckPoint
9 2 (2.50%) Symantec
Wolverhampton, West Midlands (County)
Strategic Insights Ltd
Salary: From £30,000 to £32,000 per annum plus bonus and benefits
Posted: 6 days ago
West Midlands
Nigel Frank International Limited - Newcastle
Salary: £35000 - £40000 per annum + Benefits Package
Posted: 17 days ago