The statistics below represent IT jobs advertised across the West Midlands region that had Technical Support featuring in the job title. Included is a guide to the salaries offered over the 3 months to 23 February 2017 with a comparison to same period over 2 years.

3 months to
23 Feb 2017
Same period 2016 Same period 2015
Technical Support
England / West Midlands
Rank 181 215 189
Rank change year-on-year
+34 -26
Permanent jobs requiring a Technical Support 28 21 31
As % of all permanent IT jobs located in the West Midlands 0.60% 0.36% 0.61%
As % of the Job Titles category 0.61% 0.37% 0.63%
Number of salaries quoted 28 21 29
Median salary £34,500 £25,000 £33,750
Median salary % change year-on-year
+38.00% -25.92%
90% offered a salary of more than £19,000 £20,000 £23,575
10% offered a salary of more than £37,500 £31,500 £51,500
UK excluding London median salary £27,000 £30,000 £31,500
% change year-on-year
-10.00% -4.76%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the West Midlands region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
West Midlands
Permanent IT job ads with a match in the
Job Titles category
4573 5694 4929
As % of all permanent IT jobs located in the West Midlands 97.26% 96.57% 96.95%
Number of salaries quoted 3721 4718 4249
Median salary £40,000 £41,500 £38,500
Median salary % change year-on-year
-3.61% +7.79%
90% offered a salary of more than £24,500 £25,000 £22,500
10% offered a salary of more than £57,500 £57,500 £60,000
UK excluding London median salary £41,500 £42,000 £40,000
% change year-on-year
-1.19% +5.00%

Technical Support
Jobs Demand Trend in the West Midlands

The demand trend of job ads across the West Midlands region that featured Technical Support in the job title.

Technical Support Jobs Demand Trend in the West Midlands

Technical Support
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support across the West Midlands region.

Technical Support Salary Trend in the West Midlands

Technical Support
Salary Histogram in the West Midlands

This chart provides a salary histogram for IT jobs citing Technical Support across the West Midlands region over the 3 months to 23 February 2017.

Technical Support Salary Histogram in the West Midlands

Technical Support
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Technical Support within the West Midlands region over the 3 months to 23 February 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Staffordshire +9 9 £32,000 +28.00% 1
Warwickshire +34 8 £37,500 +93.54% 1
Birmingham +17 4 £38,250 +53.00% 1
Solihull -6 3 £25,500 -19.04% 1
Worcestershire - 2 £18,250 - 1
Coventry +14 1 £19,000 -7.31%
Shropshire - 1 £30,000 -
Technical Support
England

Technical Support Skill Set
Top 30 Related IT Skills in the West Midlands

For the 6 months to 23 February 2017, Technical Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the West Midlands region featuring Technical Support in the job title.

1 39 (68.42%) Microsoft
2 36 (63.16%) Windows
3 27 (47.37%) SQL Server
4 20 (35.09%) VMware
4 20 (35.09%) Windows Server
5 16 (28.07%) SQL
6 15 (26.32%) Active Directory
6 15 (26.32%) Cisco
6 15 (26.32%) VMware Infrastructure
6 15 (26.32%) SQL Server 2008
7 14 (24.56%) SQL Server 2012
7 14 (24.56%) Windows Server 2003
8 13 (22.81%) Windows Server 2012
9 12 (21.05%) Server Building
9 12 (21.05%) Firewall
10 11 (19.30%) Finance
10 11 (19.30%) ITIL
11 10 (17.54%) MS Office
11 10 (17.54%) Citrix
12 9 (15.79%) Ticket Management
12 9 (15.79%) Hyper-V
12 9 (15.79%) Stakeholder Engagement
12 9 (15.79%) SQL Server 2005
12 9 (15.79%) Windows Vista
12 9 (15.79%) SQL Server 2000
12 9 (15.79%) SLA
12 9 (15.79%) MS Excel
12 9 (15.79%) Windows XP
13 8 (14.04%) MS Exchange
13 8 (14.04%) Incident Management

Technical Support Skill Set
Top Related IT Skills in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 8 (14.04%) MS Exchange
2 6 (10.53%) IIS
3 5 (8.77%) Blackberry Enterprise Server
3 5 (8.77%) Site Server
4 2 (3.51%) CMS
5 1 (1.75%) SharePoint
Applications
1 10 (17.54%) MS Office
2 9 (15.79%) MS Excel
Business Applications
1 1 (1.75%) Northgate Housing
Cloud Services
1 6 (10.53%) Office 365
2 5 (8.77%) Mimecast
3 4 (7.02%) SaaS
Communications & Networking
1 12 (21.05%) Firewall
2 6 (10.53%) DNS
2 6 (10.53%) TCP/IP
3 5 (8.77%) VLAN
4 4 (7.02%) SAN
5 2 (3.51%) DHCP
5 2 (3.51%) IPv4
5 2 (3.51%) IPv6
5 2 (3.51%) LAN
5 2 (3.51%) LDAP
5 2 (3.51%) NAS
5 2 (3.51%) OSPF
5 2 (3.51%) RIP
5 2 (3.51%) SSL
5 2 (3.51%) WAN
5 2 (3.51%) Wi-Fi
6 1 (1.75%) FTP
6 1 (1.75%) VoIP
Database & Business Intelligence
1 27 (47.37%) SQL Server
2 15 (26.32%) SQL Server 2008
3 14 (24.56%) SQL Server 2012
4 9 (15.79%) SQL Server 2000
4 9 (15.79%) SQL Server 2005
5 5 (8.77%) SQL Server 2014
6 2 (3.51%) Relational Database
6 2 (3.51%) SQL Server Integration Services
6 2 (3.51%) SQL Server Reporting Services
General
1 11 (19.30%) Finance
2 8 (14.04%) Manufacturing
3 4 (7.02%) Retail
4 1 (1.75%) German Language
4 1 (1.75%) Italian Language
Libraries, Frameworks & Software Standards
1 3 (5.26%) .NET
2 2 (3.51%) Web Services
2 2 (3.51%) XML
2 2 (3.51%) XSLT
3 1 (1.75%) .NET Framework
3 1 (1.75%) EDI
3 1 (1.75%) Middleware
Miscellaneous
1 7 (12.28%) Data Centre
2 3 (5.26%) Clustering
3 2 (3.51%) Analytical Skills
3 2 (3.51%) Enterprise Software
3 2 (3.51%) Enterprise Storage
3 2 (3.51%) Life Science
3 2 (3.51%) Linux Command Line
4 1 (1.75%) Blackberry
4 1 (1.75%) iPhone
4 1 (1.75%) Smartphone
Operating Systems
1 36 (63.16%) Windows
2 20 (35.09%) Windows Server
3 14 (24.56%) Windows Server 2003
4 13 (22.81%) Windows Server 2012
5 9 (15.79%) Windows Vista
5 9 (15.79%) Windows XP
6 8 (14.04%) Windows Server 2008
7 3 (5.26%) Windows 7
8 2 (3.51%) Linux
8 2 (3.51%) Mac OS X
9 1 (1.75%) Android
9 1 (1.75%) Apple iOS
9 1 (1.75%) Unix
9 1 (1.75%) Windows 10
9 1 (1.75%) Windows 8
Processes & Methodologies
1 12 (21.05%) Server Building
2 11 (19.30%) ITIL
3 9 (15.79%) Stakeholder Engagement
3 9 (15.79%) Ticket Management
4 8 (14.04%) Incident Management
5 7 (12.28%) Business Continuity
5 7 (12.28%) Load Balancing
5 7 (12.28%) Service Delivery
5 7 (12.28%) Trend Analysis
6 5 (8.77%) ERP
6 5 (8.77%) Migration
7 4 (7.02%) Customer Requirements
7 4 (7.02%) Project Management
8 2 (3.51%) B2B
8 2 (3.51%) Continuous Improvement
8 2 (3.51%) Data Security
8 2 (3.51%) E-Procurement
8 2 (3.51%) Information Security
8 2 (3.51%) Stakeholder Management
8 2 (3.51%) Virtual Environments
Programming Languages
1 16 (28.07%) SQL
2 3 (5.26%) T-SQL
3 2 (3.51%) PHP
3 2 (3.51%) VB
3 2 (3.51%) VB6
4 1 (1.75%) Java
4 1 (1.75%) Korn
4 1 (1.75%) VB.NET
Qualifications
1 5 (8.77%) Cisco Certification
2 2 (3.51%) Degree
2 2 (3.51%) HNC
2 2 (3.51%) HND
3 1 (1.75%) DBS Check
3 1 (1.75%) SC Cleared
3 1 (1.75%) Security Cleared
Quality Assurance & Compliance
1 9 (15.79%) SLA
2 2 (3.51%) BS25999
2 2 (3.51%) DICOM
2 2 (3.51%) HL7
2 2 (3.51%) ISO/IEC 27001
System Software
1 15 (26.32%) Active Directory
1 15 (26.32%) VMware Infrastructure
2 9 (15.79%) Hyper-V
3 5 (8.77%) Terminal Services
4 1 (1.75%) XenApp
4 1 (1.75%) XenDesktop
Systems Management
1 5 (8.77%) Norton AntiVirus
2 3 (5.26%) Microsoft Clustering
3 1 (1.75%) Nagios
3 1 (1.75%) Netcool
3 1 (1.75%) Netcool/OMNIbus
3 1 (1.75%) SCOM
3 1 (1.75%) Tivoli
Vendors
1 39 (68.42%) Microsoft
2 20 (35.09%) VMware
3 15 (26.32%) Cisco
4 10 (17.54%) Citrix
5 7 (12.28%) HP
6 5 (8.77%) Acronis
6 5 (8.77%) arcserve
6 5 (8.77%) Cyberoam
6 5 (8.77%) Intel Security
6 5 (8.77%) Kaspersky
6 5 (8.77%) Proofpoint
6 5 (8.77%) SonicWALL
6 5 (8.77%) Sophos
6 5 (8.77%) Symantec
6 5 (8.77%) WatchGuard
6 5 (8.77%) Webroot
7 4 (7.02%) Dell
7 4 (7.02%) NetApp
8 3 (5.26%) EqualLogic
9 2 (3.51%) SolarWinds
Lichfield, Staffordshire
HAYS INFORMATION TECHNOLOGY
Salary: £32000.00 per annum
Posted: 5 hours ago
Dudley, West Midlands (County)
nGeneration Limited
Salary: From £20,000 to £22,000,000 per annum dependent on experience
Posted: Yesterday
Dudley, West Midlands (County)
nGeneration Limited
Salary: From £18,000 to £20,000 per annum dependent on experience
Posted: 2 days ago
Bromsgrove, Worcestershire
Senitor Associates
Salary: £20000 - £25000 per annum + Great Benefits + Company
Posted: 6 days ago
Warwick, Warwickshire
Accenture
Salary: Up to £28,000 per annum + Benefits
Posted: 6 days ago
Solihull
Recruitment Revolution Limited
Salary: £24,000 - £27,000 plus shift allowance + Extensive Benefits
Posted: 16 days ago
Birmingham
Ampersand Consulting
Salary: £55000 per annum + Fantastic Benefits
Posted: 9 days ago