The table below looks at the statistics for the Technical Support role in IT jobs advertised for the West Midlands region. Included is a guide to the average salaries offered in IT jobs that have cited Technical Support in their job title over the 3 months to 11 February 2016 with a comparison to the same period in the previous 2 years.

Location
3 months to
11 Feb 2016
Same period 2015 Same period 2014
Technical Support
Rank 212 182 152
Rank change year-on-year
-30 -30
Permanent jobs requiring a Technical Support 17 33 45
As % of all permanent IT jobs located in the West Midlands 0.30% 0.65% 1.05%
As % of the Job Titles category 0.31% 0.67% 1.09%
Number of salaries quoted 17 30 37
Average salary £23,500 £32,500 £30,500
Average salary % change year-on-year
-27.69% +6.55%
90% offered a salary of more than £20,000 £23,650 £21,878
10% offered a salary of more than £30,600 £50,500 £37,500
UK excluding London average salary £30,000 £32,000 £30,000
% change year-on-year
-6.25% +6.66%
Technical Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the West Midlands region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
West Midlands
Permanent IT job ads with a match in the
Job Titles category
5468 4892 4144
As % of all permanent IT jobs located in the West Midlands 96.05% 96.68% 96.24%
Number of salaries quoted 4556 4250 3413
Average salary £42,500 £38,500 £37,500
Average salary % change year-on-year
+10.38% +2.66%
90% offered a salary of more than £25,000 £22,500 £23,000
10% offered a salary of more than £60,000 £55,000 £55,000
UK excluding London average salary £42,000 £40,000 £40,000
% change year-on-year
+5.00% -

Technical Support
Jobs Demand Trend in the West Midlands

This chart provides a 3-month moving total of permanent IT jobs citing Technical Support in the job title across the West Midlands region as a proportion of the total demand within the Job Titles category.

Technical Support Jobs Demand Trend in the West Midlands

Technical Support
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support across the West Midlands region.

Technical Support Salary Trend in the West Midlands

Technical Support
Salary Histogram in the West Midlands

This chart provides a salary histogram for IT jobs citing Technical Support across the West Midlands region over the 3 months to 11 February 2016.

Technical Support Salary Histogram in the West Midlands

Technical Support
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Technical Support within the West Midlands region over the 3 months to 11 February 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Staffordshire +3 7 £23,000 -24.59%
Coventry -10 3 £20,500 -14.13%
Dudley -3 2 £23,500 -3.09%
Wolverhampton +2 1 £25,000 -23.07%
Birmingham -14 1 £25,000 -39.02% 2
Warwickshire -21 1 £21,500 -46.25%
Solihull - 1 £31,500 -
West Bromwich - 1 £30,000 -
Technical Support
England

Technical Support
Top 30 Related IT Skills in the West Midlands

For the 6 months to 11 February 2016, IT jobs across the West Midlands region that cited Technical Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support in their job title.

1 31 (62.00%) Windows
2 25 (50.00%) Active Directory
3 17 (34.00%) SQL Server
4 16 (32.00%) VMware
4 16 (32.00%) Windows Server
5 15 (30.00%) Windows Server 2003
6 14 (28.00%) Microsoft
6 14 (28.00%) VLAN
6 14 (28.00%) Hyper-V
7 13 (26.00%) VMware Infrastructure
7 13 (26.00%) Windows Server 2012
7 13 (26.00%) Firewall
8 12 (24.00%) MS Excel
9 10 (20.00%) McAfee ePO
9 10 (20.00%) Server Building
9 10 (20.00%) Intel Security
9 10 (20.00%) Site Server
10 9 (18.00%) MS Exchange
11 8 (16.00%) Data Centre
11 8 (16.00%) LAN
11 8 (16.00%) WAN
11 8 (16.00%) SQL
12 7 (14.00%) Exchange Server 2010
13 6 (12.00%) Cisco Certification
13 6 (12.00%) CCNA
14 5 (10.00%) VPN
14 5 (10.00%) Windows Server 2008
15 4 (8.00%) Degree
15 4 (8.00%) Windows 7
15 4 (8.00%) SQL Server Reporting Services

Technical Support
Top Related IT Skills in the West Midlands by Category

For the 6 months to 11 February 2016, IT jobs across the West Midlands region that cited Technical Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 10 (20.00%) Site Server
2 9 (18.00%) MS Exchange
3 7 (14.00%) Exchange Server 2010
4 3 (6.00%) Exchange Server 2003
4 3 (6.00%) Exchange Server 2007
4 3 (6.00%) Exchange Server 2013
5 2 (4.00%) BizTalk Server
5 2 (4.00%) IIS
6 1 (2.00%) CMS
6 1 (2.00%) EPiServer CMS
6 1 (2.00%) Exstream Dialogue
Applications
1 12 (24.00%) MS Excel
2 4 (8.00%) MS Office
Business Applications
1 1 (2.00%) Exstream
1 1 (2.00%) Infor LN
1 1 (2.00%) Infor M3
Cloud Services
1 1 (2.00%) IaaS
1 1 (2.00%) Microsoft Azure
Communications & Networking
1 14 (28.00%) VLAN
2 13 (26.00%) Firewall
3 8 (16.00%) LAN
3 8 (16.00%) WAN
4 5 (10.00%) VPN
5 3 (6.00%) TCP/IP
6 2 (4.00%) DNS
6 2 (4.00%) Internet
6 2 (4.00%) Network Security
7 1 (2.00%) Intranet
7 1 (2.00%) OpenVPN
7 1 (2.00%) PBX
7 1 (2.00%) Remote Desktop
7 1 (2.00%) VoIP
7 1 (2.00%) Wi-Fi
Database & Business Intelligence
1 17 (34.00%) SQL Server
2 4 (8.00%) SQL Server Reporting Services
3 2 (4.00%) MySQL
General
1 2 (4.00%) Finance
1 2 (4.00%) Manufacturing
1 2 (4.00%) Telecoms
2 1 (2.00%) Advertising
2 1 (2.00%) Electronics
2 1 (2.00%) Financial Institution
2 1 (2.00%) Law
2 1 (2.00%) Marketing
2 1 (2.00%) Multimedia
2 1 (2.00%) Retail
Libraries, Frameworks & Software Standards
1 3 (6.00%) CSS
1 3 (6.00%) HTML
2 1 (2.00%) .NET
2 1 (2.00%) AOM
2 1 (2.00%) jQuery
2 1 (2.00%) XHTML
Miscellaneous
1 8 (16.00%) Data Centre
2 3 (6.00%) Driving Licence
2 3 (6.00%) Enterprise Storage
2 3 (6.00%) EqualLogic
2 3 (6.00%) Replication
3 2 (4.00%) Analytical Skills
4 1 (2.00%) Management Information System
4 1 (2.00%) Mathematics
4 1 (2.00%) VLE
Operating Systems
1 31 (62.00%) Windows
2 16 (32.00%) Windows Server
3 15 (30.00%) Windows Server 2003
4 13 (26.00%) Windows Server 2012
5 5 (10.00%) Windows Server 2008
6 4 (8.00%) Linux
6 4 (8.00%) Windows 7
7 3 (6.00%) Unix
8 2 (4.00%) Windows 8
9 1 (2.00%) Android
9 1 (2.00%) Windows Vista
9 1 (2.00%) Windows XP
Processes & Methodologies
1 10 (20.00%) Server Building
2 3 (6.00%) ITIL
2 3 (6.00%) Migration
3 2 (4.00%) BCP
3 2 (4.00%) Change Management
3 2 (4.00%) Configuration Management
3 2 (4.00%) Release Management
3 2 (4.00%) Service Management
3 2 (4.00%) Software Deployment
3 2 (4.00%) Software Testing
4 1 (2.00%) Analytics
4 1 (2.00%) Application Packaging
4 1 (2.00%) Data Protection
4 1 (2.00%) Digital Marketing
4 1 (2.00%) ITIL V3
4 1 (2.00%) Line Management
4 1 (2.00%) Load Balancing
4 1 (2.00%) Network Architecture
4 1 (2.00%) Network Monitoring
4 1 (2.00%) Project Management
Programming Languages
1 8 (16.00%) SQL
2 4 (8.00%) C
3 2 (4.00%) C#
3 2 (4.00%) JavaScript
3 2 (4.00%) PHP
Qualifications
1 6 (12.00%) CCNA
1 6 (12.00%) Cisco Certification
2 4 (8.00%) Degree
3 2 (4.00%) Microsoft Certification
3 2 (4.00%) Security Cleared
4 1 (2.00%) CCNP
4 1 (2.00%) DBS Check
4 1 (2.00%) HNC
4 1 (2.00%) MCP
4 1 (2.00%) MCSA
4 1 (2.00%) MCSE
4 1 (2.00%) MCTS
4 1 (2.00%) NCDA
Quality Assurance & Compliance
1 3 (6.00%) SLA
System Software
1 25 (50.00%) Active Directory
2 14 (28.00%) Hyper-V
3 13 (26.00%) VMware Infrastructure
4 4 (8.00%) Terminal Services
5 3 (6.00%) VMware ESXi
Systems Management
1 10 (20.00%) McAfee ePO
2 3 (6.00%) Backup Exec
2 3 (6.00%) Norton AntiVirus
Vendors
1 16 (32.00%) VMware
2 14 (28.00%) Microsoft
3 10 (20.00%) Intel Security
4 4 (8.00%) NetApp
5 3 (6.00%) Cisco
5 3 (6.00%) Citrix
5 3 (6.00%) Dell
5 3 (6.00%) Kaspersky
5 3 (6.00%) SonicWALL
5 3 (6.00%) Sophos
5 3 (6.00%) Symantec
5 3 (6.00%) Veeam
6 2 (4.00%) Oracle
7 1 (2.00%) EMC
7 1 (2.00%) Epicor
7 1 (2.00%) EPiServer
7 1 (2.00%) HP
7 1 (2.00%) Infor
7 1 (2.00%) Juniper
7 1 (2.00%) Remedy
Birmingham, West Midlands (County)
Colossus Associates
Salary: £22000 - £28000 per annum, Benefits Excellent
Posted: 2 days ago
West Midlands
CPS Group Limited
Salary: £28000 - £35000 per annum + benefits package
Posted: 20 days ago
Bromsgrove
Recruitment Genius Ltd
Salary: £25000 - £28000 per annum
Posted: 20 days ago
Birmingham
Applause IT Ltd
Salary: £35000 - £50000 per annum
Posted: 21 days ago
Telford
Bluefire Consulting
Salary: £33000 per annum + bonus, pension, health,
Posted: 23 days ago
Bromsgrove
Recruitment Genius Ltd
Salary: £18500 - £23000 per annum
Posted: 26 days ago
Bromsgrove
Recruitment Genius Ltd
Salary: £18500 - £23000 per annum
Posted: 26 days ago