The statistics below represent IT jobs advertised across the West Midlands region that had Technical Support featuring in the job title. Included is a guide to the salaries offered over the 3 months to 24 August 2016 with a comparison to same period over 2 years.

3 months to
24 Aug 2016
Same period 2015 Same period 2014
Technical Support
Rank 197 202 192
Rank change year-on-year
+5 -10
Permanent jobs requiring a Technical Support 36 34 35
As % of all permanent IT jobs located in the West Midlands 0.62% 0.59% 0.65%
As % of the Job Titles category 0.65% 0.62% 0.67%
Number of salaries quoted 32 28 32
Median salary £27,500 £27,500 £32,000
Median salary % change year-on-year
- -14.06%
90% offered a salary of more than £22,000 £22,500 £26,500
10% offered a salary of more than £42,500 £39,500 £40,000
UK excluding London median salary £30,000 £28,000 £30,000
% change year-on-year
+7.14% -6.66%
Technical Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the West Midlands region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
West Midlands
Permanent IT job ads with a match in the
Job Titles category
5562 5495 5255
As % of all permanent IT jobs located in the West Midlands 95.72% 95.73% 96.88%
Number of salaries quoted 4424 4529 4353
Median salary £37,500 £40,000 £38,500
Median salary % change year-on-year
-6.25% +3.89%
90% offered a salary of more than £23,500 £25,000 £25,000
10% offered a salary of more than £57,500 £60,000 £60,000
UK excluding London median salary £41,500 £40,000 £40,000
% change year-on-year
+3.75% -

Technical Support
Jobs Demand Trend in the West Midlands

The demand trend of job ads across the West Midlands region that featured Technical Support in the job title.

Technical Support Jobs Demand Trend in the West Midlands

Technical Support
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support across the West Midlands region.

Technical Support Salary Trend in the West Midlands

Technical Support
Salary Histogram in the West Midlands

This chart provides a salary histogram for IT jobs citing Technical Support across the West Midlands region over the 3 months to 24 August 2016.

Technical Support Salary Histogram in the West Midlands

Technical Support
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Technical Support within the West Midlands region over the 3 months to 24 August 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham -8 19 £27,500 - 2
Staffordshire -5 6 £22,000 -8.33% 2
Warwickshire +6 3 £23,000 -
Shropshire -10 3 £42,500 +44.06%
Worcestershire - 2 £38,000 -
Solihull +12 1 £37,500 +38.88%
Brierley Hill +1 1 - -
Coventry - 1 £30,000 -
Walsall - 1 £36,000 -
Technical Support
England

Technical Support Skill Set
Top 30 Related IT Skills in the West Midlands

For the 6 months to 24 August 2016, Technical Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the West Midlands region featuring Technical Support in the job title.

1 38 (59.38%) Windows
2 36 (56.25%) Microsoft
3 18 (28.13%) SQL Server
3 18 (28.13%) Firewall
4 17 (26.56%) Windows Server
5 16 (25.00%) MS Excel
6 15 (23.44%) VMware
7 14 (21.88%) Active Directory
8 13 (20.31%) LAN
9 12 (18.75%) SQL
9 12 (18.75%) Degree
9 12 (18.75%) Windows Server 2012
10 11 (17.19%) Computer Science
11 10 (15.63%) Windows Mobile
11 10 (15.63%) Android
11 10 (15.63%) Windows Server 2008
11 10 (15.63%) Apple iOS
11 10 (15.63%) Mobile Computing
11 10 (15.63%) SLA
12 9 (14.06%) VPN
12 9 (14.06%) Hyper-V
13 8 (12.50%) VMware Infrastructure
13 8 (12.50%) Windows 7
13 8 (12.50%) WAN
13 8 (12.50%) MS Exchange
13 8 (12.50%) MS Office
13 8 (12.50%) Blackberry
14 7 (10.94%) SharePoint
14 7 (10.94%) Cisco
14 7 (10.94%) SQL Server 2008

Technical Support Skill Set
Top Related IT Skills in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 8 (12.50%) MS Exchange
2 7 (10.94%) SharePoint
3 5 (7.81%) Exchange Server 2007
3 5 (7.81%) Exchange Server 2010
3 5 (7.81%) Exchange Server 2013
3 5 (7.81%) IIS
4 3 (4.69%) Skype for Business
5 2 (3.13%) Site Server
6 1 (1.56%) SharePoint 2013
Applications
1 16 (25.00%) MS Excel
2 8 (12.50%) MS Office
3 6 (9.38%) MS PowerPoint
4 1 (1.56%) MS Project
4 1 (1.56%) Spreadsheet
Business Applications
1 2 (3.13%) Sage 1000
1 2 (3.13%) Sage 200
2 1 (1.56%) Dynamics CRM
Cloud Services
1 5 (7.81%) Amazon AWS
1 5 (7.81%) Microsoft Azure
2 1 (1.56%) IaaS
2 1 (1.56%) SaaS
Communications & Networking
1 18 (28.13%) Firewall
2 13 (20.31%) LAN
3 9 (14.06%) VPN
4 8 (12.50%) WAN
5 7 (10.94%) VLAN
6 5 (7.81%) Internet
7 3 (4.69%) IPv4
7 3 (4.69%) IPv6
8 2 (3.13%) TCP/IP
9 1 (1.56%) Cisco IOS
9 1 (1.56%) DHCP
9 1 (1.56%) H.323
9 1 (1.56%) Remote Desktop
9 1 (1.56%) RS-232
9 1 (1.56%) Skype
9 1 (1.56%) VoIP
9 1 (1.56%) WebEx
Database & Business Intelligence
1 18 (28.13%) SQL Server
2 7 (10.94%) SQL Server 2008
3 6 (9.38%) SQL Server 2012
4 3 (4.69%) SQL Server 2000
4 3 (4.69%) SQL Server 2005
4 3 (4.69%) SQL Server 2014
5 1 (1.56%) Data Mining
5 1 (1.56%) Relational Database
Development Applications
1 1 (1.56%) ProC
General
1 7 (10.94%) German Language
2 4 (6.25%) Marketing
3 2 (3.13%) Advertising
3 2 (3.13%) French Language
3 2 (3.13%) Manufacturing
4 1 (1.56%) Finance
Miscellaneous
1 11 (17.19%) Computer Science
2 10 (15.63%) Mobile Computing
3 8 (12.50%) Blackberry
4 6 (9.38%) Tandem
5 5 (7.81%) Data Centre
5 5 (7.81%) Replication
6 4 (6.25%) Management Information System
7 3 (4.69%) Clustering
7 3 (4.69%) Driving Licence
7 3 (4.69%) Visualisation
8 1 (1.56%) Analytical Skills
8 1 (1.56%) Client/Server
8 1 (1.56%) HP Storage
8 1 (1.56%) iPad
8 1 (1.56%) Mathematics
8 1 (1.56%) Mobile App
8 1 (1.56%) Video Conferencing
Operating Systems
1 38 (59.38%) Windows
2 17 (26.56%) Windows Server
3 12 (18.75%) Windows Server 2012
4 10 (15.63%) Android
4 10 (15.63%) Apple iOS
4 10 (15.63%) Windows Mobile
4 10 (15.63%) Windows Server 2008
5 8 (12.50%) Windows 7
6 6 (9.38%) Windows 10
7 5 (7.81%) Windows Server 2003
8 3 (4.69%) Windows Vista
8 3 (4.69%) Windows XP
9 2 (3.13%) Mac OS X
10 1 (1.56%) Linux
10 1 (1.56%) Red Hat Enterprise Linux
10 1 (1.56%) Unix
Processes & Methodologies
1 6 (9.38%) Migration
1 6 (9.38%) Mobile Device Management
2 5 (7.81%) Continuous Improvement
2 5 (7.81%) ITIL
2 5 (7.81%) Server Building
2 5 (7.81%) Service Delivery
2 5 (7.81%) Web Development
3 4 (6.25%) Affiliate Marketing
3 4 (6.25%) Business Continuity
3 4 (6.25%) Business Intelligence
3 4 (6.25%) Change Management
3 4 (6.25%) Digital Marketing
3 4 (6.25%) Internet Marketing
3 4 (6.25%) Mobile Commerce
3 4 (6.25%) Online Marketing
3 4 (6.25%) Tag Management
4 3 (4.69%) Application Virtualisation
4 3 (4.69%) BCP
4 3 (4.69%) Disaster Recovery
4 3 (4.69%) ITSM
Programming Languages
1 12 (18.75%) SQL
2 1 (1.56%) T-SQL
2 1 (1.56%) VB
2 1 (1.56%) VBA
Qualifications
1 12 (18.75%) Degree
2 6 (9.38%) MCP
2 6 (9.38%) MCSE
2 6 (9.38%) Microsoft Certification
3 5 (7.81%) MCSA
Quality Assurance & Compliance
1 10 (15.63%) SLA
2 1 (1.56%) Data Quality
2 1 (1.56%) DICOM
2 1 (1.56%) HL7
System Software
1 14 (21.88%) Active Directory
2 9 (14.06%) Hyper-V
3 8 (12.50%) VMware Infrastructure
4 5 (7.81%) VMware ESXi
5 3 (4.69%) VMware Server
6 1 (1.56%) Virtual Servers
6 1 (1.56%) vSphere
Systems Management
1 5 (7.81%) Backup Exec
1 5 (7.81%) Norton AntiVirus
2 3 (4.69%) Microsoft Clustering
3 2 (3.13%) McAfee ePO
4 1 (1.56%) QRadar
Vendors
1 36 (56.25%) Microsoft
2 15 (23.44%) VMware
3 7 (10.94%) Cisco
4 6 (9.38%) Genesys
5 5 (7.81%) HP
5 5 (7.81%) Kaspersky
5 5 (7.81%) Sophos
5 5 (7.81%) Symantec
5 5 (7.81%) Veeam
6 3 (4.69%) Citrix
7 2 (3.13%) Apple
7 2 (3.13%) Intel Security
7 2 (3.13%) Sage
8 1 (1.56%) LogRhythm
8 1 (1.56%) Red Hat
Tamworth, Staffordshire
Robert Walters
Salary: £20000 - £24000 per annum
Posted: 8 hours ago
Sutton Coldfield, West Midlands (County)
Spring Technology
Posted: 5 days ago
Birmingham
CPS Group Limited
Salary: £35000 - £40000 per annum + Car and work from home
Posted: 12 days ago
Stoke-On-Trent, Staffordshire
Connected IT
Salary: £25000 - £35000 per annum + Bonus + Benefits
Posted: 9 days ago
Birmingham
Energize Recruitment Solutions Ltd
Salary: £3000 - £27000 per annum
Posted: 7 days ago