The table below looks at the statistics for the Technical Support role in IT jobs advertised for the West Midlands region. Included is a guide to the average salaries offered in IT jobs that have cited Technical Support in their job title over the 3 months to 24 October 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
24 Oct 2014
Same period 2013 Same period 2012
Technical Support
Rank 188 185 163
Rank change year-on-year
-3 -22
Permanent jobs requiring a Technical Support 34 19 39
As % of all permanent IT jobs located in the West Midlands 0.59% 0.36% 0.84%
As % of the Job Titles category 0.62% 0.37% 0.88%
Number of salaries quoted 32 13 34
Average salary £34,000 £30,279 £30,500
Average salary % change year-on-year
+12.29% -0.72%
90% offered a salary of more than £21,500 £22,750 £21,000
10% offered a salary of more than £45,000 £44,500 £37,250
UK excluding London average salary £29,000 £30,000 £29,000
% change year-on-year
-3.33% +3.44%
Technical Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the West Midlands region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
West Midlands
Permanent IT job ads with a match in the
Job Titles category
5472 5089 4432
As % of all permanent IT jobs located in the West Midlands 95.20% 95.69% 95.05%
Number of salaries quoted 4699 4349 3805
Average salary £38,000 £37,500 £37,500
Average salary % change year-on-year
+1.33% -
90% offered a salary of more than £24,000 £23,500 £25,000
10% offered a salary of more than £62,500 £55,000 £55,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Technical Support
Jobs Demand Trend in the West Midlands

This chart provides a 3-month moving total of permanent IT jobs citing Technical Support in the job title across the West Midlands region as a proportion of the total demand within the Job Titles category.

Technical Support Jobs Demand Trend in the West Midlands

Technical Support
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support across the West Midlands region.

Technical Support Salary Trend in the West Midlands

Technical Support
Salary Histogram in the West Midlands

This chart provides a salary histogram for IT jobs citing Technical Support across the West Midlands region over the 3 months to 24 October 2014.

Technical Support Salary Histogram in the West Midlands

Technical Support
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Technical Support within the West Midlands region over the 3 months to 24 October 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham 0 17 £34,000 -25.27% 3
Coventry -14 5 £25,000 -43.18%
Solihull +1 3 £21,250 -24.10%
Staffordshire -7 3 £26,250 +5.00%
Warwickshire - 3 £16,000 - 2
Wolverhampton - 2 £32,000 -
Shropshire +1 1 £45,000 -
Technical Support
England

Technical Support
Top 30 Related IT Skills in the West Midlands

For the 6 months to 24 October 2014, IT jobs across the West Midlands region that cited Technical Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support in their job title.

1 44 (58.67%) Windows
2 37 (49.33%) Microsoft
3 23 (30.67%) Active Directory
4 22 (29.33%) VMware
5 20 (26.67%) MS Office
6 17 (22.67%) SQL Server
6 17 (22.67%) TCP/IP
7 16 (21.33%) ITIL
8 15 (20.00%) Degree
9 14 (18.67%) MS Excel
10 12 (16.00%) Python
10 12 (16.00%) DNS
10 12 (16.00%) Citrix
11 11 (14.67%) Cisco
11 11 (14.67%) DHCP
11 11 (14.67%) MS Exchange
11 11 (14.67%) Linux
11 11 (14.67%) VMware Infrastructure
12 9 (12.00%) PowerShell
12 9 (12.00%) SAN
13 8 (10.67%) Front Office
13 8 (10.67%) Reuters
13 8 (10.67%) Bloomberg
13 8 (10.67%) VBScript
13 8 (10.67%) SharePoint
13 8 (10.67%) ETRM
14 7 (9.33%) Windows Server 2008
14 7 (9.33%) Windows Server 2012
14 7 (9.33%) SQL
14 7 (9.33%) Microsoft Certification

Technical Support
Top Related IT Skills in the West Midlands by Category

For the 6 months to 24 October 2014, IT jobs across the West Midlands region that cited Technical Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 11 (14.67%) MS Exchange
2 8 (10.67%) SharePoint
3 5 (6.67%) IBM Notes
3 5 (6.67%) Apache
3 5 (6.67%) Exchange Server 2003
3 5 (6.67%) Exchange Server 2013
4 4 (5.33%) Exchange Server 2007
4 4 (5.33%) Exchange Server 2010
5 3 (4.00%) IIS
6 1 (1.33%) JBoss
6 1 (1.33%) Tomcat
6 1 (1.33%) WebLogic
6 1 (1.33%) Blackberry Enterprise Server
6 1 (1.33%) Exchange Server 2000
6 1 (1.33%) Oracle Coherence
Applications
1 20 (26.67%) MS Office
2 14 (18.67%) MS Excel
3 4 (5.33%) MS Project
Business Applications
1 6 (8.00%) Remedy ITSM
Cloud Services
1 6 (8.00%) Office 365
2 2 (2.67%) SaaS
3 1 (1.33%) Cloud Computing
Communications & Networking
1 17 (22.67%) TCP/IP
2 12 (16.00%) DNS
3 11 (14.67%) DHCP
4 9 (12.00%) SAN
5 5 (6.67%) LAN
5 5 (6.67%) WAN
6 4 (5.33%) Firewall
7 3 (4.00%) Internet
7 3 (4.00%) LDAP
8 2 (2.67%) VPN
8 2 (2.67%) BGP
8 2 (2.67%) NetScaler
8 2 (2.67%) Wireless
8 2 (2.67%) IP Telephony
9 1 (1.33%) Network Security
9 1 (1.33%) NAS
9 1 (1.33%) Intranet
Database & Business Intelligence
1 17 (22.67%) SQL Server
2 3 (4.00%) PostgreSQL
2 3 (4.00%) SQL Server Reporting Services
2 3 (4.00%) SQL Server 2005
2 3 (4.00%) Apache Cassandra
2 3 (4.00%) NoSQL
2 3 (4.00%) MySQL
3 1 (1.33%) Hadoop
Development Applications
1 3 (4.00%) Talend Open Studio
General
1 8 (10.67%) Front Office
2 2 (2.67%) Finance
3 1 (1.33%) Marketing
3 1 (1.33%) Back Office
Libraries, Frameworks & Software Standards
1 3 (4.00%) HTML
1 3 (4.00%) CSS
2 1 (1.33%) Web Services
Miscellaneous
1 5 (6.67%) Handset
1 5 (6.67%) Mainframe
1 5 (6.67%) IBM Mainframe
2 4 (5.33%) NHS
3 3 (4.00%) Wiki
3 3 (4.00%) AS400
3 3 (4.00%) Replication
4 1 (1.33%) Grid Computing
4 1 (1.33%) Clustering
4 1 (1.33%) CMDB
4 1 (1.33%) Data Integration
4 1 (1.33%) Digital Media
4 1 (1.33%) Analytical Skills
Operating Systems
1 44 (58.67%) Windows
2 11 (14.67%) Linux
3 7 (9.33%) Windows Server 2008
3 7 (9.33%) Windows Server 2012
4 6 (8.00%) UNIX
4 6 (8.00%) Windows Server 2003
5 5 (6.67%) MVS
6 4 (5.33%) Windows 2000 Server
7 3 (4.00%) Windows 7
7 3 (4.00%) Debian
7 3 (4.00%) Ubuntu
7 3 (4.00%) Windows NT
8 1 (1.33%) Windows XP
8 1 (1.33%) Windows Vista
8 1 (1.33%) Windows 8
Processes & Methodologies
1 16 (21.33%) ITIL
2 8 (10.67%) ETRM
3 7 (9.33%) Disaster Recovery
4 5 (6.67%) Service Delivery
4 5 (6.67%) Root Cause Analysis
4 5 (6.67%) Line Management
5 4 (5.33%) Business Continuity Planning
5 4 (5.33%) Business Continuity
6 3 (4.00%) Problem Management
6 3 (4.00%) Software Deployment
7 2 (2.67%) Incident Management
7 2 (2.67%) Migration
7 2 (2.67%) Security Management
7 2 (2.67%) Project Management
8 1 (1.33%) Service Management
8 1 (1.33%) Configuration Management
8 1 (1.33%) Workflow
8 1 (1.33%) Change Management
8 1 (1.33%) Stakeholder Management
8 1 (1.33%) Data Analysis
Programming Languages
1 12 (16.00%) Python
2 9 (12.00%) PowerShell
3 8 (10.67%) VBScript
4 7 (9.33%) SQL
5 5 (6.67%) Java
6 1 (1.33%) Perl
Qualifications
1 15 (20.00%) Degree
2 7 (9.33%) Microsoft Certification
3 5 (6.67%) SC Cleared
3 5 (6.67%) Security Cleared
4 4 (5.33%) ITIL Certification
4 4 (5.33%) VMware Certified Professional (VCP)
5 3 (4.00%) MCSE
5 3 (4.00%) CCNA
5 3 (4.00%) Cisco Certification
6 2 (2.67%) MCTS
6 2 (2.67%) MCITP
Quality Assurance & Compliance
1 3 (4.00%) SLA
2 2 (2.67%) PCI DSS
3 1 (1.33%) Sarbanes-Oxley
System Software
1 23 (30.67%) Active Directory
2 11 (14.67%) VMware Infrastructure
3 4 (5.33%) XenServer
3 4 (5.33%) Squid
4 3 (4.00%) vSphere
4 3 (4.00%) Terminal Services
5 2 (2.67%) Hyper-V
5 2 (2.67%) XenApp
5 2 (2.67%) VMware ESXi
5 2 (2.67%) vCloud
5 2 (2.67%) XenDesktop
Systems Management
1 5 (6.67%) Tivoli
1 5 (6.67%) BMC PATROL
1 5 (6.67%) Control-M
2 3 (4.00%) Backup Exec
2 3 (4.00%) WSUS
3 1 (1.33%) Norton AntiVirus
Vendors
1 37 (49.33%) Microsoft
2 22 (29.33%) VMware
3 12 (16.00%) Citrix
4 11 (14.67%) Cisco
5 8 (10.67%) Reuters
5 8 (10.67%) Bloomberg
6 6 (8.00%) Remedy
6 6 (8.00%) BMC
7 5 (6.67%) IBM
7 5 (6.67%) Intel
7 5 (6.67%) Lotus
8 3 (4.00%) Talend
8 3 (4.00%) NetApp
8 3 (4.00%) Veritas
9 2 (2.67%) McAfee
9 2 (2.67%) Symantec
10 1 (1.33%) Oracle
Rugby, Warwickshire
Oscar Associates (UK) Ltd
Salary: £30000 - £35000 per annum + Bonus, Benefits
Posted: Yesterday
Herefordshire
The One Group
Salary: £30k - 40k per year + Benefits
Posted: 2 days ago
Birmingham, West Midlands (County)
Oscar Associates (UK) Ltd
Salary: £18000 - £22000 per annum + Benefits
Posted: 5 days ago
Rugby, Warwickshire
Oscar Associates (UK) Ltd
Salary: £17000 - £20000 per annum + Benefits
Posted: 5 days ago
Birmingham, West Midlands (County)
TEKsystems
Salary: £45000 - £55000 per annum + Bonus & Benefits
Posted: 6 days ago
Birmingham
Hays IT - Uk Posting account
Salary: £26000.00 - £30000.00 per annum
Posted: 17 days ago
Worcester, Worcestershire
Postcode Anywhere
Salary: From £16,000 to £18,000 per annum
Posted: 22 days ago