The table below looks at the statistics for the Technical Support role in IT jobs advertised for the West Midlands region. Included is a guide to the average salaries offered in IT jobs that have cited Technical Support in their job title over the 3 months to 31 July 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
31 Jul 2015
Same period 2014 Same period 2013
Technical Support
Rank 183 175 177
Rank change year-on-year
-8 +2
Permanent jobs requiring a Technical Support 42 40 38
As % of all permanent IT jobs located in the West Midlands 0.72% 0.74% 0.68%
As % of the Job Titles category 0.77% 0.78% 0.72%
Number of salaries quoted 35 38 23
Average salary £26,250 £30,000 £35,000
Average salary % change year-on-year
-12.50% -14.28%
90% offered a salary of more than £21,250 £25,000 £19,900
10% offered a salary of more than £36,250 £40,000 £40,000
UK excluding London average salary £27,500 £30,000 £31,000
% change year-on-year
-8.33% -3.22%
Technical Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the West Midlands region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
West Midlands
Permanent IT job ads with a match in the
Job Titles category
5449 5121 5278
As % of all permanent IT jobs located in the West Midlands 93.05% 94.83% 94.77%
Number of salaries quoted 4497 4288 4433
Average salary £40,000 £40,000 £37,500
Average salary % change year-on-year
- +6.66%
90% offered a salary of more than £25,000 £25,000 £25,000
10% offered a salary of more than £60,000 £57,500 £60,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Technical Support
Jobs Demand Trend in the West Midlands

This chart provides a 3-month moving total of permanent IT jobs citing Technical Support in the job title across the West Midlands region as a proportion of the total demand within the Job Titles category.

Technical Support Jobs Demand Trend in the West Midlands

Technical Support
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support across the West Midlands region.

Technical Support Salary Trend in the West Midlands

Technical Support
Salary Histogram in the West Midlands

This chart provides a salary histogram for IT jobs citing Technical Support across the West Midlands region over the 3 months to 31 July 2015.

Technical Support Salary Histogram in the West Midlands

Technical Support
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Technical Support within the West Midlands region over the 3 months to 31 July 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Staffordshire +18 15 £25,000 +5.26%
Birmingham -4 13 £27,000 -9.24% 1
Solihull +21 8 £24,000 -18.64%
Shropshire -5 3 £27,500 -5.17%
Warwickshire -22 1 - -
Brierley Hill - 1 £27,500 -
Dudley - 1 £27,500 -
Walsall - 1 - -
Technical Support
England

Technical Support
Top 30 Related IT Skills in the West Midlands

For the 6 months to 31 July 2015, IT jobs across the West Midlands region that cited Technical Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support in their job title.

1 45 (67.16%) Windows
2 26 (38.81%) Microsoft
3 25 (37.31%) VMware
4 23 (34.33%) SQL Server
5 18 (26.87%) SQL
6 17 (25.37%) MS Excel
7 16 (23.88%) ITIL
8 15 (22.39%) MS Office
8 15 (22.39%) VMware Infrastructure
9 13 (19.40%) Degree
9 13 (19.40%) Active Directory
10 12 (17.91%) Citrix
11 11 (16.42%) MS Exchange
11 11 (16.42%) Firewall
12 10 (14.93%) Windows Server 2008
13 9 (13.43%) Windows 7
13 9 (13.43%) Windows Server 2012
13 9 (13.43%) Service Delivery
13 9 (13.43%) LAN
13 9 (13.43%) Microsoft Certification
14 8 (11.94%) Cisco
14 8 (11.94%) XML
14 8 (11.94%) .NET
14 8 (11.94%) SaaS
15 7 (10.45%) Linux
15 7 (10.45%) DNS
15 7 (10.45%) CCNP
15 7 (10.45%) TCP/IP
15 7 (10.45%) Cisco Certification
15 7 (10.45%) Windows Server 2003

Technical Support
Top Related IT Skills in the West Midlands by Category

For the 6 months to 31 July 2015, IT jobs across the West Midlands region that cited Technical Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 11 (16.42%) MS Exchange
2 4 (5.97%) SharePoint
2 4 (5.97%) Exchange Server 2013
3 3 (4.48%) IIS
4 2 (2.99%) Apache
5 1 (1.49%) BizTalk Server
5 1 (1.49%) Site Server
5 1 (1.49%) Exstream Dialogue
5 1 (1.49%) Exchange Server 2003
5 1 (1.49%) SharePoint Server
5 1 (1.49%) Exchange Server 2010
Applications
1 17 (25.37%) MS Excel
2 15 (22.39%) MS Office
Business Applications
1 1 (1.49%) Exstream
1 1 (1.49%) Dynamics CRM
1 1 (1.49%) Oracle EBS R12
Cloud Services
1 8 (11.94%) SaaS
2 4 (5.97%) Office 365
3 1 (1.49%) Microsoft Azure
Communications & Networking
1 11 (16.42%) Firewall
2 9 (13.43%) LAN
3 7 (10.45%) TCP/IP
3 7 (10.45%) DNS
4 6 (8.96%) WAN
5 5 (7.46%) DHCP
6 4 (5.97%) SMTP
6 4 (5.97%) SAN
7 3 (4.48%) Internet
7 3 (4.48%) VPN
7 3 (4.48%) Ethernet
7 3 (4.48%) NAS
8 2 (2.99%) Frame Relay
8 2 (2.99%) VLAN
8 2 (2.99%) Cisco IOS
8 2 (2.99%) FTP
8 2 (2.99%) SNMP
8 2 (2.99%) PSTN
8 2 (2.99%) VoIP
8 2 (2.99%) ADSL
Database & Business Intelligence
1 23 (34.33%) SQL Server
2 5 (7.46%) SQL Server Reporting Services
3 4 (5.97%) SQL Server Integration Services
4 3 (4.48%) DB2
5 2 (2.99%) SQL Server 2000
5 2 (2.99%) SQL Server 2005
5 2 (2.99%) SQL Server 2008
6 1 (1.49%) Big Data
General
1 6 (8.96%) Finance
2 3 (4.48%) Telecoms
2 3 (4.48%) German Language
2 3 (4.48%) Swedish Language
3 2 (2.99%) Norwegian Language
3 2 (2.99%) Finnish Language
4 1 (1.49%) French Language
4 1 (1.49%) Back Office
4 1 (1.49%) Automotive
4 1 (1.49%) Manufacturing
4 1 (1.49%) Marketing
Libraries, Frameworks & Software Standards
1 8 (11.94%) .NET
1 8 (11.94%) XML
2 4 (5.97%) Web Services
3 3 (4.48%) ASP.NET
4 1 (1.49%) Application Packaging
Miscellaneous
1 4 (5.97%) Blackberry
1 4 (5.97%) Computer Science
1 4 (5.97%) Mobile Computing
1 4 (5.97%) Analytical Skills
2 2 (2.99%) Mathematics
2 2 (2.99%) Enterprise Software
3 1 (1.49%) EqualLogic
3 1 (1.49%) Enterprise Storage
3 1 (1.49%) Management Information System
3 1 (1.49%) Client/Server
3 1 (1.49%) Foreign Exchange (FX)
3 1 (1.49%) Data Centre
Operating Systems
1 45 (67.16%) Windows
2 10 (14.93%) Windows Server 2008
3 9 (13.43%) Windows 7
3 9 (13.43%) Windows Server 2012
4 7 (10.45%) Windows Server 2003
4 7 (10.45%) Linux
5 6 (8.96%) Windows XP
6 5 (7.46%) Android
7 4 (5.97%) Apple iOS
7 4 (5.97%) UNIX
7 4 (5.97%) Windows Mobile
8 3 (4.48%) Red Hat Enterprise Linux
9 2 (2.99%) Windows 8
10 1 (1.49%) Windows Vista
10 1 (1.49%) Windows 2000
Processes & Methodologies
1 16 (23.88%) ITIL
2 9 (13.43%) Service Delivery
3 5 (7.46%) Service Management
4 4 (5.97%) PRINCE2
4 4 (5.97%) ITSM
4 4 (5.97%) Document Management
4 4 (5.97%) Procure-to-pay
4 4 (5.97%) Mobile Device Management
5 3 (4.48%) Network Monitoring
5 3 (4.48%) Software Testing
5 3 (4.48%) Test Scripting
5 3 (4.48%) Project Management
6 2 (2.99%) Change Management
6 2 (2.99%) CRM
6 2 (2.99%) Time Management
6 2 (2.99%) Infrastructure Management
7 1 (1.49%) Coaching
7 1 (1.49%) People Management
7 1 (1.49%) Server Building
7 1 (1.49%) Network Architecture
Programming Languages
1 18 (26.87%) SQL
2 4 (5.97%) T-SQL
2 4 (5.97%) VBScript
2 4 (5.97%) VB
2 4 (5.97%) C#
2 4 (5.97%) VB6
3 3 (4.48%) JavaScript
3 3 (4.48%) VB.NET
4 2 (2.99%) C
5 1 (1.49%) PowerShell
Qualifications
1 13 (19.40%) Degree
2 9 (13.43%) Microsoft Certification
3 7 (10.45%) CCNP
3 7 (10.45%) Cisco Certification
4 5 (7.46%) MCSA
4 5 (7.46%) CCNA
5 4 (5.97%) ITIL Certification
5 4 (5.97%) MCITP
6 2 (2.99%) VMware Certified Professional (VCP)
6 2 (2.99%) MCSE
7 1 (1.49%) MCP
7 1 (1.49%) CCDP
7 1 (1.49%) CCA
7 1 (1.49%) Citrix Certification
7 1 (1.49%) MCTS
Quality Assurance & Compliance
1 4 (5.97%) SLA
2 1 (1.49%) ISO 9001
System Software
1 15 (22.39%) VMware Infrastructure
2 13 (19.40%) Active Directory
3 5 (7.46%) Hyper-V
3 5 (7.46%) XenApp
4 3 (4.48%) Terminal Services
5 1 (1.49%) VMware ESX
5 1 (1.49%) Citrix Presentation Server
5 1 (1.49%) XenDesktop
5 1 (1.49%) vSphere
5 1 (1.49%) VMware ESXi
Systems Management
1 2 (2.99%) CiscoWorks
2 1 (1.49%) McAfee ePO
Vendors
1 26 (38.81%) Microsoft
2 25 (37.31%) VMware
3 12 (17.91%) Citrix
4 8 (11.94%) Cisco
5 5 (7.46%) Oracle
6 3 (4.48%) NetApp
6 3 (4.48%) Red Hat
6 3 (4.48%) Apple
7 2 (2.99%) CheckPoint
7 2 (2.99%) Blue Coat
7 2 (2.99%) Riverbed
7 2 (2.99%) F5
7 2 (2.99%) Juniper
7 2 (2.99%) HP
7 2 (2.99%) Dell
8 1 (1.49%) EMC
8 1 (1.49%) McAfee
Birmingham, West Midlands (County)
4it Recruitment Ltd
Salary: From £25,000 to £30,000 per annum 15% shift allowance
Posted: 3 days ago