The table below looks at the statistics for the Technical Support role in IT jobs advertised for the West Midlands region. Included is a guide to the average salaries offered in IT jobs that have cited Technical Support in their job title over the 3 months to 30 March 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
30 Mar 2015
Same period 2014 Same period 2013
Technical Support
Rank 187 141 163
Rank change year-on-year
-46 +22
Permanent jobs requiring a Technical Support 24 42 41
As % of all permanent IT jobs located in the West Midlands 0.47% 0.94% 0.85%
As % of the Job Titles category 0.49% 0.99% 0.89%
Number of salaries quoted 22 39 36
Average salary £31,250 £28,000 £33,750
Average salary % change year-on-year
+11.60% -17.03%
90% offered a salary of more than £22,600 £21,000 £22,600
10% offered a salary of more than £40,000 £35,500 £37,500
UK excluding London average salary £30,000 £28,000 £30,500
% change year-on-year
+7.14% -8.19%
Technical Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the West Midlands region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
West Midlands
Permanent IT job ads with a match in the
Job Titles category
4870 4250 4606
As % of all permanent IT jobs located in the West Midlands 95.04% 95.23% 95.20%
Number of salaries quoted 4176 3506 3905
Average salary £38,500 £40,000 £36,500
Average salary % change year-on-year
-3.75% +9.58%
90% offered a salary of more than £24,000 £25,000 £24,000
10% offered a salary of more than £57,500 £55,000 £57,500
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Technical Support
Jobs Demand Trend in the West Midlands

This chart provides a 3-month moving total of permanent IT jobs citing Technical Support in the job title across the West Midlands region as a proportion of the total demand within the Job Titles category.

Technical Support Jobs Demand Trend in the West Midlands

Technical Support
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support across the West Midlands region.

Technical Support Salary Trend in the West Midlands

Technical Support
Salary Histogram in the West Midlands

This chart provides a salary histogram for IT jobs citing Technical Support across the West Midlands region over the 3 months to 30 March 2015.

Technical Support Salary Histogram in the West Midlands

Technical Support
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Technical Support within the West Midlands region over the 3 months to 30 March 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Coventry -14 6 £23,500 +2.17%
Warwickshire -7 5 £40,000 +21.21% 1
Wolverhampton - 5 £32,500 -
Solihull -10 2 £26,250 +25.00%
Birmingham -18 2 £58,000 +63.38%
Staffordshire -6 1 £26,000 +4.00% 2
Shropshire -12 1 £26,500 +6.00% 2
Technical Support
England

Technical Support
Top 30 Related IT Skills in the West Midlands

For the 6 months to 30 March 2015, IT jobs across the West Midlands region that cited Technical Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support in their job title.

1 34 (60.71%) Windows
2 23 (41.07%) Microsoft
3 16 (28.57%) Active Directory
3 16 (28.57%) VMware
4 15 (26.79%) SQL
5 14 (25.00%) ITIL
6 13 (23.21%) MS Excel
6 13 (23.21%) MS Exchange
7 12 (21.43%) Cisco
7 12 (21.43%) SQL Server
7 12 (21.43%) Windows Server 2008
8 11 (19.64%) MS Office
9 10 (17.86%) Service Delivery
10 9 (16.07%) VMware Infrastructure
10 9 (16.07%) Windows Server 2012
10 9 (16.07%) Windows Server 2003
10 9 (16.07%) SharePoint
11 8 (14.29%) Office 365
12 7 (12.50%) Windows 7
12 7 (12.50%) Oracle
12 7 (12.50%) Linux
12 7 (12.50%) PRINCE2
13 6 (10.71%) UNIX
13 6 (10.71%) TCP/IP
13 6 (10.71%) LAN
13 6 (10.71%) Citrix
13 6 (10.71%) Degree
13 6 (10.71%) Exchange Server 2013
14 5 (8.93%) Time Management
14 5 (8.93%) SLA

Technical Support
Top Related IT Skills in the West Midlands by Category

For the 6 months to 30 March 2015, IT jobs across the West Midlands region that cited Technical Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 13 (23.21%) MS Exchange
2 9 (16.07%) SharePoint
3 6 (10.71%) Exchange Server 2013
4 4 (7.14%) Exchange Server 2010
5 2 (3.57%) Oracle Coherence
5 2 (3.57%) Apache
5 2 (3.57%) Tomcat
5 2 (3.57%) WebLogic
5 2 (3.57%) JBoss
6 1 (1.79%) IBM Notes
6 1 (1.79%) IIS
6 1 (1.79%) Exchange Server 2003
6 1 (1.79%) Exchange Server 2007
6 1 (1.79%) SharePoint 2013
Applications
1 13 (23.21%) MS Excel
2 11 (19.64%) MS Office
3 1 (1.79%) MS Project
3 1 (1.79%) S-PLUS
Business Applications
1 4 (7.14%) Oracle EBS
1 4 (7.14%) Oracle EBS R12
2 1 (1.79%) Dynamics CRM
Cloud Services
1 8 (14.29%) Office 365
2 3 (5.36%) SaaS
Communications & Networking
1 6 (10.71%) LAN
1 6 (10.71%) TCP/IP
2 5 (8.93%) Firewall
3 4 (7.14%) WAN
4 3 (5.36%) SAN
4 3 (5.36%) Intranet
4 3 (5.36%) Internet
4 3 (5.36%) IP Telephony
5 2 (3.57%) NAS
5 2 (3.57%) Wireless
5 2 (3.57%) VPN
5 2 (3.57%) DNS
6 1 (1.79%) SSL
6 1 (1.79%) DHCP
6 1 (1.79%) FTP
6 1 (1.79%) PPP
6 1 (1.79%) MPLS
6 1 (1.79%) OSPF
6 1 (1.79%) BGP
6 1 (1.79%) DDNS
Database & Business Intelligence
1 12 (21.43%) SQL Server
2 4 (7.14%) Oracle Discoverer
3 2 (3.57%) SQL Server 2005
3 2 (3.57%) SQL Server 2008
3 2 (3.57%) Big Data
3 2 (3.57%) MySQL
4 1 (1.79%) Relational Database
4 1 (1.79%) SQL Server Integration Services
4 1 (1.79%) MS Access
4 1 (1.79%) RDBMS
4 1 (1.79%) SQL Server 2000
4 1 (1.79%) SQL Server Reporting Services
Development Applications
1 1 (1.79%) Visual Studio
1 1 (1.79%) Team Foundation Server
General
1 3 (5.36%) Front Office
1 3 (5.36%) Finance
1 3 (5.36%) Marketing
2 2 (3.57%) Back Office
3 1 (1.79%) Banking
Libraries, Frameworks & Software Standards
1 5 (8.93%) .NET
2 4 (7.14%) HTML
3 3 (5.36%) XML
3 3 (5.36%) CSS
4 2 (3.57%) Web Services
4 2 (3.57%) COM
Miscellaneous
1 3 (5.36%) Handset
1 3 (5.36%) EqualLogic
2 2 (3.57%) Tandem
2 2 (3.57%) Foreign Exchange (FX)
2 2 (3.57%) Wiki
2 2 (3.57%) Analytical Skills
3 1 (1.79%) AS400
3 1 (1.79%) Clustering
3 1 (1.79%) Computer Science
3 1 (1.79%) Enterprise Storage
Operating Systems
1 34 (60.71%) Windows
2 12 (21.43%) Windows Server 2008
3 9 (16.07%) Windows Server 2003
3 9 (16.07%) Windows Server 2012
4 7 (12.50%) Linux
4 7 (12.50%) Windows 7
5 6 (10.71%) UNIX
6 2 (3.57%) Windows 8
6 2 (3.57%) Windows XP
7 1 (1.79%) Ubuntu
7 1 (1.79%) Android
7 1 (1.79%) CentOS
Processes & Methodologies
1 14 (25.00%) ITIL
2 10 (17.86%) Service Delivery
3 7 (12.50%) PRINCE2
4 5 (8.93%) Disaster Recovery
4 5 (8.93%) Time Management
5 4 (7.14%) Service Management
6 3 (5.36%) Incident Management
6 3 (5.36%) Project Planning
6 3 (5.36%) ETRM
7 2 (3.57%) Root Cause Analysis
7 2 (3.57%) Analytics
7 2 (3.57%) Marketing Analytics
7 2 (3.57%) Performance Tuning
7 2 (3.57%) Problem Management
7 2 (3.57%) Software Engineering
7 2 (3.57%) Migration
7 2 (3.57%) Change Management
8 1 (1.79%) Workflow
8 1 (1.79%) CRM
8 1 (1.79%) ERP
Programming Languages
1 15 (26.79%) SQL
2 5 (8.93%) Java
3 4 (7.14%) VBScript
4 3 (5.36%) Python
5 2 (3.57%) C#
5 2 (3.57%) PowerShell
5 2 (3.57%) VB
6 1 (1.79%) VB.NET
6 1 (1.79%) VBA
6 1 (1.79%) PHP
6 1 (1.79%) T-SQL
6 1 (1.79%) Shell Script
6 1 (1.79%) VB6
Qualifications
1 6 (10.71%) Degree
2 5 (8.93%) ITIL Certification
3 3 (5.36%) Microsoft Certification
4 2 (3.57%) CCA
4 2 (3.57%) Citrix Certification
4 2 (3.57%) VMware Certified Professional (VCP)
4 2 (3.57%) MCSA
5 1 (1.79%) CCNP
5 1 (1.79%) MCP
5 1 (1.79%) MCSE
5 1 (1.79%) MCTS
5 1 (1.79%) MCITP
5 1 (1.79%) Cisco Certification
5 1 (1.79%) SC Cleared
5 1 (1.79%) Security Cleared
Quality Assurance & Compliance
1 5 (8.93%) SLA
System Software
1 16 (28.57%) Active Directory
2 9 (16.07%) VMware Infrastructure
3 3 (5.36%) Terminal Services
3 3 (5.36%) vSphere
4 1 (1.79%) Hyper-V
4 1 (1.79%) XenApp
Systems Management
1 1 (1.79%) MAILsweeper
1 1 (1.79%) NetBackup
1 1 (1.79%) EMC NetWorker
Vendors
1 23 (41.07%) Microsoft
2 16 (28.57%) VMware
3 12 (21.43%) Cisco
4 7 (12.50%) Oracle
5 6 (10.71%) Citrix
6 4 (7.14%) Business Objects
7 3 (5.36%) Reuters
7 3 (5.36%) Bloomberg
7 3 (5.36%) LANDesk
8 2 (3.57%) Websense
8 2 (3.57%) Juniper
8 2 (3.57%) Genesys
8 2 (3.57%) NetApp
9 1 (1.79%) Lotus
9 1 (1.79%) Red Hat
9 1 (1.79%) CheckPoint
9 1 (1.79%) Salesforce.com
9 1 (1.79%) CommVault
9 1 (1.79%) Epicor
9 1 (1.79%) IBM
Stratford-Upon-Avon, Warwickshire
Techsearch Technology
Salary: From £13,000 to £17,000 per annum
Posted: 4 days ago
Telford, Shropshire
RecruitmentRevolution.com Limited
Salary: From £25,000 to £28,000 per annum + Private Healthcare + Pension
Posted: 4 days ago
Stafford, Staffordshire
Connexica Ltd
Salary: From £20,000 to £27,000 per annum + benefits
Posted: 5 days ago
Telford
Blue Town Online
Salary: £16k per year + Bonus
Posted: 19 days ago
Stoke on Trent
Applause IT Innovation
Salary: £28000 - £32000 per annum + Excellent Benefits Package
Posted: 20 days ago