The table below looks at the statistics for the Technical Support role in IT jobs advertised for the West Midlands region. Included is a guide to the average salaries offered in IT jobs that have cited Technical Support in their job title over the 3 months to 28 November 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
28 Nov 2014
Same period 2013 Same period 2012
Technical Support
Rank 185 197 169
Rank change year-on-year
+12 -28
Permanent jobs requiring a Technical Support 33 17 37
As % of all permanent IT jobs located in the West Midlands 0.58% 0.33% 0.76%
As % of the Job Titles category 0.60% 0.34% 0.79%
Number of salaries quoted 31 11 33
Average salary £34,000 £30,279 £35,500
Average salary % change year-on-year
+12.29% -14.70%
90% offered a salary of more than £21,250 £20,943 £21,350
10% offered a salary of more than £45,000 £44,250 £47,500
UK excluding London average salary £30,000 £31,000 £28,500
% change year-on-year
-3.22% +8.77%
Technical Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the West Midlands region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
West Midlands
Permanent IT job ads with a match in the
Job Titles category
5473 4985 4664
As % of all permanent IT jobs located in the West Midlands 95.37% 95.39% 96.11%
Number of salaries quoted 4846 4263 4066
Average salary £37,500 £37,500 £37,500
90% offered a salary of more than £23,500 £22,500 £25,000
10% offered a salary of more than £60,000 £55,000 £55,000
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

Technical Support
Jobs Demand Trend in the West Midlands

This chart provides a 3-month moving total of permanent IT jobs citing Technical Support in the job title across the West Midlands region as a proportion of the total demand within the Job Titles category.

Technical Support Jobs Demand Trend in the West Midlands

Technical Support
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support across the West Midlands region.

Technical Support Salary Trend in the West Midlands

Technical Support
Salary Histogram in the West Midlands

This chart provides a salary histogram for IT jobs citing Technical Support across the West Midlands region over the 3 months to 28 November 2014.

Technical Support Salary Histogram in the West Midlands

Technical Support
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Technical Support within the West Midlands region over the 3 months to 28 November 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham -5 18 £34,000 -25.27% 2
Coventry -10 5 £25,000 -18.03%
Solihull -1 3 £21,250 -
Shropshire -1 2 £38,000 +72.91%
Warwickshire - 2 £16,000 - 1
Staffordshire -1 1 £25,000 +13.76%
Wolverhampton - 1 £32,000 -
Technical Support
England

Technical Support
Top 30 Related IT Skills in the West Midlands

For the 6 months to 28 November 2014, IT jobs across the West Midlands region that cited Technical Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support in their job title.

1 40 (57.97%) Windows
2 39 (56.52%) Microsoft
3 21 (30.43%) MS Office
4 20 (28.99%) VMware
5 19 (27.54%) Active Directory
6 16 (23.19%) ITIL
6 16 (23.19%) SQL Server
6 16 (23.19%) TCP/IP
7 13 (18.84%) Degree
7 13 (18.84%) MS Excel
8 12 (17.39%) Cisco
9 11 (15.94%) MS Exchange
9 11 (15.94%) Linux
9 11 (15.94%) Python
10 10 (14.49%) Citrix
10 10 (14.49%) SAN
10 10 (14.49%) VMware Infrastructure
11 9 (13.04%) DNS
11 9 (13.04%) SharePoint
11 9 (13.04%) SQL
12 8 (11.59%) VBScript
12 8 (11.59%) DHCP
12 8 (11.59%) Microsoft Certification
12 8 (11.59%) Reuters
12 8 (11.59%) Bloomberg
12 8 (11.59%) Disaster Recovery
12 8 (11.59%) Front Office
12 8 (11.59%) ETRM
12 8 (11.59%) Windows Server 2008
13 7 (10.14%) Windows Server 2012

Technical Support
Top Related IT Skills in the West Midlands by Category

For the 6 months to 28 November 2014, IT jobs across the West Midlands region that cited Technical Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 11 (15.94%) MS Exchange
2 9 (13.04%) SharePoint
3 6 (8.70%) IBM Notes
4 5 (7.25%) Apache
4 5 (7.25%) Exchange Server 2013
5 4 (5.80%) Exchange Server 2003
6 3 (4.35%) Exchange Server 2007
6 3 (4.35%) Exchange Server 2010
7 2 (2.90%) Oracle Coherence
7 2 (2.90%) Tomcat
7 2 (2.90%) WebLogic
7 2 (2.90%) IIS
7 2 (2.90%) JBoss
8 1 (1.45%) Exchange Server 2000
Applications
1 21 (30.43%) MS Office
2 13 (18.84%) MS Excel
3 5 (7.25%) MS Project
4 1 (1.45%) S-PLUS
Business Applications
1 6 (8.70%) Remedy ITSM
Cloud Services
1 6 (8.70%) Office 365
2 1 (1.45%) Cloud Computing
2 1 (1.45%) SaaS
Communications & Networking
1 16 (23.19%) TCP/IP
2 10 (14.49%) SAN
3 9 (13.04%) DNS
4 8 (11.59%) DHCP
5 5 (7.25%) Internet
6 4 (5.80%) Firewall
6 4 (5.80%) LAN
6 4 (5.80%) WAN
6 4 (5.80%) VPN
7 3 (4.35%) Intranet
8 2 (2.90%) BGP
8 2 (2.90%) Wireless
8 2 (2.90%) NAS
8 2 (2.90%) NetScaler
9 1 (1.45%) IP Telephony
9 1 (1.45%) VLAN
9 1 (1.45%) SSL
9 1 (1.45%) LDAP
Database & Business Intelligence
1 16 (23.19%) SQL Server
2 3 (4.35%) SQL Server 2005
2 3 (4.35%) MySQL
3 2 (2.90%) SQL Server 2008
4 1 (1.45%) Hadoop
4 1 (1.45%) Apache Cassandra
4 1 (1.45%) NoSQL
4 1 (1.45%) Relational Database
4 1 (1.45%) RDBMS
4 1 (1.45%) SQL Server 2000
4 1 (1.45%) PostgreSQL
4 1 (1.45%) SQL Server Reporting Services
Development Applications
1 1 (1.45%) Visual Studio
1 1 (1.45%) Talend Open Studio
1 1 (1.45%) Team Foundation Server
General
1 8 (11.59%) Front Office
2 2 (2.90%) Back Office
2 2 (2.90%) Finance
3 1 (1.45%) Banking
Libraries, Frameworks & Software Standards
1 4 (5.80%) HTML
2 3 (4.35%) CSS
3 2 (2.90%) Web Services
3 2 (2.90%) XML
4 1 (1.45%) .NET
Miscellaneous
1 5 (7.25%) Handset
1 5 (7.25%) Mainframe
1 5 (7.25%) IBM Mainframe
2 4 (5.80%) NHS
3 3 (4.35%) Wiki
3 3 (4.35%) AS400
4 1 (1.45%) Replication
4 1 (1.45%) Grid Computing
4 1 (1.45%) Clustering
4 1 (1.45%) CMDB
4 1 (1.45%) Data Integration
4 1 (1.45%) Analytical Skills
Operating Systems
1 40 (57.97%) Windows
2 11 (15.94%) Linux
3 8 (11.59%) Windows Server 2008
4 7 (10.14%) Windows Server 2012
4 7 (10.14%) UNIX
4 7 (10.14%) Windows Server 2003
5 5 (7.25%) MVS
6 4 (5.80%) Windows 7
7 2 (2.90%) Windows 8
7 2 (2.90%) Windows XP
8 1 (1.45%) Debian
8 1 (1.45%) Ubuntu
8 1 (1.45%) Android
8 1 (1.45%) Windows 2000 Server
Processes & Methodologies
1 16 (23.19%) ITIL
2 8 (11.59%) Disaster Recovery
2 8 (11.59%) ETRM
3 5 (7.25%) Root Cause Analysis
4 4 (5.80%) Line Management
4 4 (5.80%) Problem Management
4 4 (5.80%) Business Continuity
4 4 (5.80%) Service Delivery
5 3 (4.35%) Migration
5 3 (4.35%) Business Continuity Planning
5 3 (4.35%) Project Planning
6 2 (2.90%) Performance Tuning
6 2 (2.90%) Incident Management
6 2 (2.90%) Continuous Improvement
6 2 (2.90%) Change Management
7 1 (1.45%) Security Management
7 1 (1.45%) Workflow
7 1 (1.45%) PRINCE2
7 1 (1.45%) Configuration Management
7 1 (1.45%) Project Management
Programming Languages
1 11 (15.94%) Python
2 9 (13.04%) SQL
3 8 (11.59%) VBScript
4 6 (8.70%) Java
5 5 (7.25%) PowerShell
6 1 (1.45%) Perl
Qualifications
1 13 (18.84%) Degree
2 8 (11.59%) Microsoft Certification
3 5 (7.25%) VMware Certified Professional (VCP)
3 5 (7.25%) SC Cleared
3 5 (7.25%) Security Cleared
4 4 (5.80%) ITIL Certification
4 4 (5.80%) MCSE
5 3 (4.35%) CCNA
5 3 (4.35%) Cisco Certification
6 2 (2.90%) MCTS
6 2 (2.90%) MCITP
7 1 (1.45%) CCA
7 1 (1.45%) Citrix Certification
7 1 (1.45%) MCSA
Quality Assurance & Compliance
1 4 (5.80%) SLA
2 2 (2.90%) PCI DSS
System Software
1 19 (27.54%) Active Directory
2 10 (14.49%) VMware Infrastructure
3 3 (4.35%) Squid
3 3 (4.35%) XenApp
3 3 (4.35%) vSphere
4 2 (2.90%) VMware ESXi
4 2 (2.90%) vCloud
4 2 (2.90%) Hyper-V
4 2 (2.90%) XenDesktop
5 1 (1.45%) XenServer
Systems Management
1 5 (7.25%) Tivoli
1 5 (7.25%) BMC PATROL
1 5 (7.25%) Control-M
2 3 (4.35%) Backup Exec
3 1 (1.45%) WSUS
3 1 (1.45%) EMC NetWorker
3 1 (1.45%) Norton AntiVirus
3 1 (1.45%) MAILsweeper
3 1 (1.45%) NetBackup
Vendors
1 39 (56.52%) Microsoft
2 20 (28.99%) VMware
3 12 (17.39%) Cisco
4 10 (14.49%) Citrix
5 8 (11.59%) Reuters
5 8 (11.59%) Bloomberg
6 6 (8.70%) Remedy
6 6 (8.70%) BMC
6 6 (8.70%) IBM
6 6 (8.70%) Lotus
7 5 (7.25%) Intel
8 3 (4.35%) NetApp
8 3 (4.35%) Veritas
9 2 (2.90%) Oracle
9 2 (2.90%) McAfee
9 2 (2.90%) Symantec
10 1 (1.45%) HP
10 1 (1.45%) EMC
10 1 (1.45%) CommVault
10 1 (1.45%) Epicor
Birmingham, West Midlands (County)
Spring Technology
Salary: £18000.00 - £20000.00 per annum
Posted: 2 days ago
Rugby, Warwickshire
Oscar Associates (UK) Ltd
Salary: £30000 - £35000 per annum + Benefits
Posted: 2 days ago
Birmingham, West Midlands (County)
Vodafone
Posted: 15 days ago