The first table below looks at the demand for the Technical Support role in IT jobs advertised for the West Midlands region. Included is a guide to the average salaries offered in IT jobs that have cited Technical Support in their job title over the 3 months to 25 July 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the West Midlands region.

Location
3 months to
25 Jul 2014
Same period 2013 Same period 2012
Technical Support
Rank 173 168 182
Rank change year-on-year
-5 +14
Permanent jobs requiring a Technical Support 41 39 22
As % of all permanent IT jobs located in the West Midlands 0.76% 0.70% 0.45%
As % of the Job Titles category 0.81% 0.74% 0.47%
Number of salaries quoted 39 24 19
Average salary £30,000 £32,500 £27,500
Average salary % change year-on-year
-7.69% +18.18%
90% offered a salary of more than £24,500 £20,850 £22,500
10% offered a salary of more than £37,316 £40,000 £40,000
UK excluding London average salary £30,000 £31,000 £30,000
% change year-on-year
-3.22% +3.33%
Job Titles Category
West Midlands
Permanent IT job ads with a match in the
Job Titles category
5089 5268 4657
As % of all permanent IT jobs located in the West Midlands 94.75% 94.82% 95.33%
Number of salaries quoted 4263 4419 4062
Average salary £40,000 £37,500 £37,500
Average salary % change year-on-year
+6.66% -
90% offered a salary of more than £25,000 £24,500 £25,000
10% offered a salary of more than £60,000 £60,000 £57,500
UK excluding London average salary £40,000 £38,500 £38,500
% change year-on-year
+3.89% -
Technical Support
England

Technical Support
Jobs Demand Trend in the West Midlands

This chart provides a 3-month moving total of permanent IT jobs citing Technical Support in the job title across the West Midlands region as a proportion of the total demand within the Job Titles category.

Technical Support Jobs Demand Trend in the West Midlands

Technical Support
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support across the West Midlands region.

Technical Support Salary Trend in the West Midlands

Technical Support
Salary Histogram in the West Midlands

This chart provides a salary histogram for IT jobs citing Technical Support across the West Midlands region over the 3 months to 25 July 2014.

Technical Support Salary Histogram in the West Midlands

Technical Support
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Technical Support within the West Midlands region over the 3 months to 25 July 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham 0 10 £29,750 -0.83% 2
Warwickshire +21 9 £33,000 +1.53%
Coventry -5 9 £30,000 +9.09% 1
Staffordshire -6 5 £22,500 -43.75% 2
Shropshire +3 4 £29,000 -14.07%
Wolverhampton 0 3 £32,000 -
Solihull -6 3 £29,500 -16.90%
Technical Support
England

Technical Support
Top 30 Related IT Skills in the West Midlands

For the 6 months to 25 July 2014, IT jobs across the West Midlands region that cited Technical Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support in their job title.

1 49 (62.82%) Windows
2 38 (48.72%) Active Directory
3 29 (37.18%) Microsoft
4 18 (23.08%) MS Excel
5 17 (21.79%) VMware
6 16 (20.51%) SQL
7 14 (17.95%) Linux
7 14 (17.95%) MS Exchange
8 13 (16.67%) DHCP
8 13 (16.67%) DNS
8 13 (16.67%) SQL Server
8 13 (16.67%) Citrix
9 12 (15.38%) Finance
9 12 (15.38%) PowerShell
10 11 (14.10%) MS Office
10 11 (14.10%) Cisco
11 10 (12.82%) Windows Server 2003
11 10 (12.82%) Logistics
11 10 (12.82%) Windows Server 2008
11 10 (12.82%) RedPrairie
12 9 (11.54%) IIS
13 8 (10.26%) UNIX
13 8 (10.26%) SLA
13 8 (10.26%) Exchange Server 2003
13 8 (10.26%) Exchange Server 2007
13 8 (10.26%) VMware Infrastructure
14 7 (8.97%) Office 365
14 7 (8.97%) Firewall
15 6 (7.69%) Debian
15 6 (7.69%) PostgreSQL

Technical Support
Top Related IT Skills in the West Midlands by Category

For the 6 months to 25 July 2014, IT jobs across the West Midlands region that cited Technical Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 14 (17.95%) MS Exchange
2 9 (11.54%) IIS
3 8 (10.26%) Exchange Server 2003
3 8 (10.26%) Exchange Server 2007
4 6 (7.69%) IBM Notes
5 5 (6.41%) SharePoint
6 4 (5.13%) Apache
7 3 (3.85%) Tomcat
7 3 (3.85%) Exchange Server 2010
7 3 (3.85%) Exchange Server 2013
8 1 (1.28%) Blackberry Enterprise Server
Applications
1 18 (23.08%) MS Excel
2 11 (14.10%) MS Office
Business Applications
1 6 (7.69%) Remedy ITSM
Cloud Services
1 7 (8.97%) Office 365
2 3 (3.85%) Microsoft Azure
3 2 (2.56%) SaaS
4 1 (1.28%) Cloud Computing
Communications & Networking
1 13 (16.67%) DHCP
1 13 (16.67%) DNS
2 7 (8.97%) Firewall
3 6 (7.69%) SAN
3 6 (7.69%) LDAP
4 5 (6.41%) LAN
4 5 (6.41%) WAN
4 5 (6.41%) TCP/IP
5 4 (5.13%) Cisco IOS
6 3 (3.85%) IP Telephony
6 3 (3.85%) IPv4
7 2 (2.56%) Internet
7 2 (2.56%) NetScaler
8 1 (1.28%) Network Security
8 1 (1.28%) BGP
8 1 (1.28%) VPN
Database & Business Intelligence
1 13 (16.67%) SQL Server
2 6 (7.69%) PostgreSQL
2 6 (7.69%) SQL Server Reporting Services
2 6 (7.69%) SQL Server 2005
2 6 (7.69%) Apache Cassandra
2 6 (7.69%) NoSQL
3 3 (3.85%) SQL Server 2008
4 1 (1.28%) Hadoop
Development Applications
1 6 (7.69%) Talend Open Studio
General
1 12 (15.38%) Finance
2 2 (2.56%) Telecoms
3 1 (1.28%) Retail
3 1 (1.28%) Billing
3 1 (1.28%) Marketing
Miscellaneous
1 6 (7.69%) Mainframe
1 6 (7.69%) IBM Mainframe
1 6 (7.69%) Replication
2 4 (5.13%) CMDB
2 4 (5.13%) Blackberry
2 4 (5.13%) Handset
3 2 (2.56%) AS400
4 1 (1.28%) EqualLogic
4 1 (1.28%) Enterprise Storage
4 1 (1.28%) Digital Media
4 1 (1.28%) Enterprise Software
4 1 (1.28%) Grid Computing
Operating Systems
1 49 (62.82%) Windows
2 14 (17.95%) Linux
3 10 (12.82%) Windows Server 2003
3 10 (12.82%) Windows Server 2008
4 8 (10.26%) UNIX
5 6 (7.69%) MVS
5 6 (7.69%) Debian
5 6 (7.69%) Ubuntu
6 4 (5.13%) Windows Mobile
6 4 (5.13%) Android
6 4 (5.13%) Windows XP
6 4 (5.13%) BlackBerry OS
6 4 (5.13%) Windows Server 2012
7 3 (3.85%) Windows 2000 Server
7 3 (3.85%) Windows NT
8 2 (2.56%) Solaris
9 1 (1.28%) Windows Vista
9 1 (1.28%) Windows 7
9 1 (1.28%) Windows 8
Processes & Methodologies
1 10 (12.82%) Logistics
2 6 (7.69%) Software Deployment
3 5 (6.41%) Root Cause Analysis
4 4 (5.13%) Business Continuity
4 4 (5.13%) Risk Analysis
4 4 (5.13%) Disaster Recovery
4 4 (5.13%) Configuration Management
4 4 (5.13%) Business Continuity Planning
5 3 (3.85%) Analytics
5 3 (3.85%) Project Management
5 3 (3.85%) Service Delivery
6 2 (2.56%) ITIL
6 2 (2.56%) CRM
6 2 (2.56%) Security Management
6 2 (2.56%) WFM
6 2 (2.56%) Problem Management
7 1 (1.28%) Stakeholder Management
7 1 (1.28%) Digital Marketing
7 1 (1.28%) Strategic Planning
7 1 (1.28%) Incident Management
Programming Languages
1 16 (20.51%) SQL
2 12 (15.38%) PowerShell
3 4 (5.13%) Python
4 3 (3.85%) Java
5 1 (1.28%) Perl
Qualifications
1 6 (7.69%) Degree
1 6 (7.69%) SC Cleared
1 6 (7.69%) Security Cleared
2 3 (3.85%) VMware Certified Professional (VCP)
3 2 (2.56%) MCTS
3 2 (2.56%) MCITP
3 2 (2.56%) MCSE
3 2 (2.56%) Microsoft Certification
4 1 (1.28%) CCNA
4 1 (1.28%) Cisco Certification
Quality Assurance & Compliance
1 8 (10.26%) SLA
2 1 (1.28%) Sarbanes-Oxley
2 1 (1.28%) PCI DSS
System Software
1 38 (48.72%) Active Directory
2 8 (10.26%) VMware Infrastructure
3 6 (7.69%) Hyper-V
4 4 (5.13%) Terminal Services
4 4 (5.13%) Squid
5 3 (3.85%) XenServer
6 2 (2.56%) XenDesktop
6 2 (2.56%) vSphere
6 2 (2.56%) VMware ESXi
6 2 (2.56%) XenApp
7 1 (1.28%) vCloud
Systems Management
1 6 (7.69%) Tivoli
1 6 (7.69%) BMC PATROL
1 6 (7.69%) Control-M
1 6 (7.69%) WSUS
2 3 (3.85%) Backup Exec
3 1 (1.28%) Norton AntiVirus
Vendors
1 29 (37.18%) Microsoft
2 17 (21.79%) VMware
3 13 (16.67%) Citrix
4 11 (14.10%) Cisco
5 10 (12.82%) RedPrairie
6 6 (7.69%) Talend
6 6 (7.69%) Remedy
6 6 (7.69%) IBM
6 6 (7.69%) BMC
6 6 (7.69%) Lotus
6 6 (7.69%) Intel
7 5 (6.41%) Dell
8 4 (5.13%) HP
8 4 (5.13%) NetApp
8 4 (5.13%) Toshiba
9 3 (3.85%) Veritas
9 3 (3.85%) CheckPoint
10 2 (2.56%) Symantec
10 2 (2.56%) Red Hat
10 2 (2.56%) Oracle
Coventry, West Midlands (County)
Mortimer Spinks
Salary: £50000 - £60000 per annum + excellent package + shares
Posted: 2 days ago
Birmingham, West Midlands (County)
Accenture
Salary: Up to £27,000 per annum plus excellent benefits package
Posted: 10 days ago
Birmingham
Hays IT - Uk Posting account
Salary: £25000 - £28000 per annum
Posted: 17 days ago