The table below looks at the statistics for the Technical Support role in IT jobs advertised for the West Midlands region. Included is a guide to the average salaries offered in IT jobs that have cited Technical Support in their job title over the 3 months to 7 July 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
7 Jul 2015
Same period 2014 Same period 2013
Technical Support
Rank 184 167 178
Rank change year-on-year
-17 +11
Permanent jobs requiring a Technical Support 43 42 40
As % of all permanent IT jobs located in the West Midlands 0.74% 0.78% 0.73%
As % of the Job Titles category 0.79% 0.83% 0.77%
Number of salaries quoted 37 40 26
Average salary £25,000 £29,500 £32,500
Average salary % change year-on-year
-15.25% -9.23%
90% offered a salary of more than £20,450 £22,500 £21,500
10% offered a salary of more than £36,000 £40,000 £40,000
UK excluding London average salary £28,500 £30,000 £30,500
% change year-on-year
-5.00% -1.63%
Technical Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the West Midlands region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
West Midlands
Permanent IT job ads with a match in the
Job Titles category
5445 5062 5209
As % of all permanent IT jobs located in the West Midlands 94.09% 94.41% 95.28%
Number of salaries quoted 4533 4254 4372
Average salary £39,500 £39,500 £37,500
Average salary % change year-on-year
- +5.33%
90% offered a salary of more than £25,000 £25,000 £25,000
10% offered a salary of more than £60,000 £57,500 £57,500
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

Technical Support
Jobs Demand Trend in the West Midlands

This chart provides a 3-month moving total of permanent IT jobs citing Technical Support in the job title across the West Midlands region as a proportion of the total demand within the Job Titles category.

Technical Support Jobs Demand Trend in the West Midlands

Technical Support
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support across the West Midlands region.

Technical Support Salary Trend in the West Midlands

Technical Support
Salary Histogram in the West Midlands

This chart provides a salary histogram for IT jobs citing Technical Support across the West Midlands region over the 3 months to 7 July 2015.

Technical Support Salary Histogram in the West Midlands

Technical Support
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Technical Support within the West Midlands region over the 3 months to 7 July 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Staffordshire +19 16 £25,000 +11.11%
Birmingham -16 14 £27,500 -15.38% 5
Shropshire -6 6 £26,500 -8.62% 1
Solihull +11 3 £23,000 -22.03%
Warwickshire -25 2 £17,000 -48.48%
Walsall - 2 £36,000 -
Coventry -18 1 £36,000 +20.00%
Dudley - 1 £27,500 -
Brierley Hill - 1 £27,500 -
Technical Support
England

Technical Support
Top 30 Related IT Skills in the West Midlands

For the 6 months to 7 July 2015, IT jobs across the West Midlands region that cited Technical Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support in their job title.

1 45 (66.18%) Windows
2 30 (44.12%) Microsoft
3 22 (32.35%) VMware
4 20 (29.41%) MS Excel
5 18 (26.47%) SQL
5 18 (26.47%) SQL Server
6 17 (25.00%) VMware Infrastructure
7 15 (22.06%) Active Directory
8 14 (20.59%) MS Office
9 13 (19.12%) ITIL
9 13 (19.12%) Degree
10 12 (17.65%) Cisco
10 12 (17.65%) Firewall
11 10 (14.71%) Service Delivery
11 10 (14.71%) MS Exchange
11 10 (14.71%) Windows 7
12 9 (13.24%) SaaS
12 9 (13.24%) .NET
12 9 (13.24%) Citrix
12 9 (13.24%) Microsoft Certification
13 8 (11.76%) CCNP
13 8 (11.76%) SharePoint
13 8 (11.76%) Service Management
13 8 (11.76%) Cisco Certification
13 8 (11.76%) Windows Server 2003
13 8 (11.76%) Windows Server 2008
14 7 (10.29%) Windows Server 2012
14 7 (10.29%) XML
14 7 (10.29%) TCP/IP
14 7 (10.29%) DNS

Technical Support
Top Related IT Skills in the West Midlands by Category

For the 6 months to 7 July 2015, IT jobs across the West Midlands region that cited Technical Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 10 (14.71%) MS Exchange
2 8 (11.76%) SharePoint
3 6 (8.82%) Exchange Server 2013
4 3 (4.41%) IIS
5 2 (2.94%) Apache
5 2 (2.94%) Exchange Server 2003
6 1 (1.47%) SharePoint Server
6 1 (1.47%) Exchange Server 2007
6 1 (1.47%) Exchange Server 2010
6 1 (1.47%) SharePoint 2013
6 1 (1.47%) BizTalk Server
6 1 (1.47%) Exstream Dialogue
Applications
1 20 (29.41%) MS Excel
2 14 (20.59%) MS Office
Business Applications
1 2 (2.94%) Dynamics CRM
2 1 (1.47%) Oracle EBS R12
2 1 (1.47%) Exstream
Cloud Services
1 9 (13.24%) SaaS
2 6 (8.82%) Office 365
3 1 (1.47%) Microsoft Azure
Communications & Networking
1 12 (17.65%) Firewall
2 7 (10.29%) TCP/IP
2 7 (10.29%) DNS
3 6 (8.82%) WAN
3 6 (8.82%) LAN
4 5 (7.35%) DHCP
5 4 (5.88%) SMTP
5 4 (5.88%) SAN
6 3 (4.41%) Ethernet
6 3 (4.41%) FTP
6 3 (4.41%) ATM
6 3 (4.41%) VPN
6 3 (4.41%) OSPF
6 3 (4.41%) BGP
6 3 (4.41%) NAS
7 2 (2.94%) IP Telephony
7 2 (2.94%) Cisco IOS
7 2 (2.94%) Frame Relay
7 2 (2.94%) EIGRP
7 2 (2.94%) PSTN
Database & Business Intelligence
1 18 (26.47%) SQL Server
2 4 (5.88%) SQL Server Reporting Services
2 4 (5.88%) SQL Server Integration Services
3 2 (2.94%) SQL Server 2008
3 2 (2.94%) Big Data
3 2 (2.94%) SQL Server 2000
3 2 (2.94%) SQL Server 2005
4 1 (1.47%) MS Access
General
1 6 (8.82%) Finance
2 3 (4.41%) Telecoms
2 3 (4.41%) Marketing
2 3 (4.41%) German Language
3 2 (2.94%) Norwegian Language
3 2 (2.94%) Swedish Language
3 2 (2.94%) Finnish Language
3 2 (2.94%) Back Office
4 1 (1.47%) Automotive
4 1 (1.47%) Manufacturing
4 1 (1.47%) French Language
Libraries, Frameworks & Software Standards
1 9 (13.24%) .NET
2 7 (10.29%) XML
3 4 (5.88%) Web Services
4 3 (4.41%) ASP.NET
5 2 (2.94%) COM
6 1 (1.47%) Application Packaging
Miscellaneous
1 4 (5.88%) Blackberry
1 4 (5.88%) Mobile Computing
1 4 (5.88%) Computer Science
2 2 (2.94%) Enterprise Software
2 2 (2.94%) Analytical Skills
2 2 (2.94%) Mathematics
3 1 (1.47%) Foreign Exchange (FX)
3 1 (1.47%) Management Information System
3 1 (1.47%) Data Centre
3 1 (1.47%) EqualLogic
3 1 (1.47%) Enterprise Storage
Operating Systems
1 45 (66.18%) Windows
2 10 (14.71%) Windows 7
3 8 (11.76%) Windows Server 2008
3 8 (11.76%) Windows Server 2003
4 7 (10.29%) Windows Server 2012
5 6 (8.82%) UNIX
5 6 (8.82%) Windows XP
6 5 (7.35%) Android
7 4 (5.88%) Apple iOS
7 4 (5.88%) Linux
7 4 (5.88%) Windows Mobile
8 2 (2.94%) Windows 8
9 1 (1.47%) Windows Vista
9 1 (1.47%) Ubuntu
9 1 (1.47%) Windows 2000
Processes & Methodologies
1 13 (19.12%) ITIL
2 10 (14.71%) Service Delivery
3 8 (11.76%) Service Management
4 5 (7.35%) PRINCE2
5 4 (5.88%) ITSM
5 4 (5.88%) Document Management
5 4 (5.88%) Mobile Device Management
5 4 (5.88%) Procure-to-pay
6 3 (4.41%) Software Testing
6 3 (4.41%) Test Scripting
6 3 (4.41%) Time Management
6 3 (4.41%) CRM
6 3 (4.41%) Project Management
7 2 (2.94%) Software Engineering
7 2 (2.94%) Disaster Recovery
7 2 (2.94%) Analytics
7 2 (2.94%) Marketing Analytics
7 2 (2.94%) Infrastructure Management
8 1 (1.47%) Network Monitoring
8 1 (1.47%) Coaching
Programming Languages
1 18 (26.47%) SQL
2 5 (7.35%) C#
2 5 (7.35%) VB
3 4 (5.88%) VB.NET
3 4 (5.88%) T-SQL
3 4 (5.88%) VBScript
3 4 (5.88%) VB6
4 3 (4.41%) JavaScript
5 2 (2.94%) C
6 1 (1.47%) PowerShell
6 1 (1.47%) VBA
6 1 (1.47%) Shell Script
Qualifications
1 13 (19.12%) Degree
2 9 (13.24%) Microsoft Certification
3 8 (11.76%) CCNP
3 8 (11.76%) Cisco Certification
4 5 (7.35%) MCSA
4 5 (7.35%) CCNA
5 4 (5.88%) ITIL Certification
5 4 (5.88%) MCITP
6 2 (2.94%) VMware Certified Professional (VCP)
6 2 (2.94%) MCSE
7 1 (1.47%) MCP
7 1 (1.47%) CCDP
7 1 (1.47%) CCA
7 1 (1.47%) Citrix Certification
7 1 (1.47%) MCTS
7 1 (1.47%) SC Cleared
7 1 (1.47%) Security Cleared
Quality Assurance & Compliance
1 6 (8.82%) SLA
System Software
1 17 (25.00%) VMware Infrastructure
2 15 (22.06%) Active Directory
3 5 (7.35%) XenApp
4 4 (5.88%) Hyper-V
5 3 (4.41%) Terminal Services
6 1 (1.47%) VMware ESX
6 1 (1.47%) Citrix Presentation Server
6 1 (1.47%) XenDesktop
6 1 (1.47%) vSphere
6 1 (1.47%) VMware ESXi
Systems Management
1 2 (2.94%) CiscoWorks
Vendors
1 30 (44.12%) Microsoft
2 22 (32.35%) VMware
3 12 (17.65%) Cisco
4 9 (13.24%) Citrix
5 3 (4.41%) Juniper
5 3 (4.41%) NetApp
5 3 (4.41%) Oracle
5 3 (4.41%) CheckPoint
6 2 (2.94%) Blue Coat
6 2 (2.94%) Apple
6 2 (2.94%) HP
6 2 (2.94%) Dell
6 2 (2.94%) Riverbed
6 2 (2.94%) F5
7 1 (1.47%) LogRhythm
7 1 (1.47%) EMC
7 1 (1.47%) LANDesk
7 1 (1.47%) Mitel
7 1 (1.47%) Salesforce.com
7 1 (1.47%) Symantec
Redditch, Worcestershire
NS Consultants
Salary: From £15,000 to £20,000 per annum
Posted: 22 hours ago
Willenhall, West Midlands (County)
EasyWebRecruitment.com
Salary: £25’000 plus a company vehicle
Posted: 23 hours ago
Birmingham, West Midlands (County)
Bluetownonline
Salary: Competitive
Posted: 4 days ago
Birmingham, West Midlands (County)
Spring Technology
Salary: £30000.00 - £350000.00 per annum
Posted: 4 days ago
Birmingham, Warwickshire
Purple Sky Associates
Salary: benefits
Posted: 5 days ago
Birmingham, West Midlands (County)
4it Recruitment Ltd
Salary: From £20,000 to £25,000 per annum plus additional benefits
Posted: 5 days ago
West Midlands
Jumar Solutions
Posted: 8 days ago
Birmingham
Blue Town Online
Salary: £16k per year
Posted: 18 days ago