The table below looks at the statistics for the 2nd Line Support role in IT jobs advertised for the West Wales region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 29 January 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
29 Jan 2015
Same period 2014 Same period 2013
Second Line Support
Rank - - -
Permanent jobs requiring a 2nd Line Support 0 0 0
As % of all permanent IT jobs located in West Wales - - -
As % of the Job Titles category - - -
Number of salaries quoted 0 0 0
Average salary - - -
UK excluding London average salary £25,000 £25,000 £24,000
% change year-on-year
- +4.16%
2nd Line Support
Wales

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the West Wales region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
West Wales
Permanent IT job ads with a match in the
Job Titles category
57 74 80
As % of all permanent IT jobs located in West Wales 95.00% 93.67% 97.56%
Number of salaries quoted 40 70 71
Average salary £36,000 £27,500 £28,000
Average salary % change year-on-year
+30.90% -1.78%
90% offered a salary of more than £27,750 £22,500 £18,500
10% offered a salary of more than £67,500 £42,500 £40,750
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

2nd Line Support
Jobs Demand Trend in West Wales

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the West Wales region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in West Wales

2nd Line Support
Salary Trend in West Wales

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the West Wales region.

2nd Line Support Salary Trend in West Wales

2nd Line Support
Top 16 Related IT Skills in West Wales

For the 6 months to 29 January 2015, IT jobs across the West Wales region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 4 (100.00%) Windows
2 3 (75.00%) VoIP
2 3 (75.00%) Active Directory
2 3 (75.00%) Nortel
2 3 (75.00%) IP Telephony
3 1 (25.00%) Retail
3 1 (25.00%) Mainframe
3 1 (25.00%) Application Packaging
3 1 (25.00%) Fujitsu
3 1 (25.00%) Problem Management
3 1 (25.00%) Security Cleared
3 1 (25.00%) Telecoms
3 1 (25.00%) Finance
3 1 (25.00%) SLA
3 1 (25.00%) Cisco
3 1 (25.00%) UNIX

2nd Line Support
Top Related IT Skills in West Wales by Category

For the 6 months to 29 January 2015, IT jobs across the West Wales region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Communications & Networking
1 3 (75.00%) VoIP
1 3 (75.00%) IP Telephony
General
1 1 (25.00%) Retail
1 1 (25.00%) Telecoms
1 1 (25.00%) Finance
Libraries, Frameworks & Software Standards
1 1 (25.00%) Application Packaging
Miscellaneous
1 1 (25.00%) Mainframe
Operating Systems
1 4 (100.00%) Windows
2 1 (25.00%) UNIX
Processes & Methodologies
1 1 (25.00%) Problem Management
Qualifications
1 1 (25.00%) Security Cleared
Quality Assurance & Compliance
1 1 (25.00%) SLA
System Software
1 3 (75.00%) Active Directory
Vendors
1 3 (75.00%) Nortel
2 1 (25.00%) Fujitsu
2 1 (25.00%) Cisco