The table below looks at the statistics for the Service Desk Analyst role in IT jobs advertised for the West Yorkshire region. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Analyst in their job title over the 3 months to 20 October 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
20 Oct 2014
Same period 2013 Same period 2012
Service Desk Analyst
Rank 155 148 150
Rank change year-on-year
-7 +2
Permanent jobs requiring a Service Desk Analyst 55 43 36
As % of all permanent IT jobs located in West Yorkshire 1.06% 1.11% 0.96%
As % of the Job Titles category 1.10% 1.16% 0.99%
Number of salaries quoted 49 37 35
Average salary £19,000 £19,000 £19,000
90% offered a salary of more than £18,000 £16,000 £16,000
10% offered a salary of more than £22,500 £24,200 £23,000
UK excluding London average salary £21,250 £20,500 £21,250
% change year-on-year
+3.65% -3.52%
Service Desk Analyst
Yorkshire

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the West Yorkshire region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
West Yorkshire
Permanent IT job ads with a match in the
Job Titles category
5021 3699 3630
As % of all permanent IT jobs located in West Yorkshire 97.08% 95.34% 97.21%
Number of salaries quoted 3951 3027 3032
Average salary £37,500 £37,500 £35,000
Average salary % change year-on-year
- +7.14%
90% offered a salary of more than £22,500 £24,000 £23,000
10% offered a salary of more than £54,000 £52,500 £52,500
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

Service Desk Analyst
Jobs Demand Trend in West Yorkshire

This chart provides a 3-month moving total of permanent IT jobs citing Service Desk Analyst in the job title across the West Yorkshire region as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in West Yorkshire

Service Desk Analyst
Salary Trend in West Yorkshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst across the West Yorkshire region.

Service Desk Analyst Salary Trend in West Yorkshire

Service Desk Analyst
Job Locations in West Yorkshire

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Desk Analyst within the West Yorkshire region over the 3 months to 20 October 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Leeds -17 39 £19,000 -7.31% 2
Wakefield - 22 £19,000 - 1
Bradford -7 9 £19,000 +5.55%
Dewsbury - 8 £19,000 -
Keighley - 1 £18,500 -
Service Desk Analyst
Yorkshire

Service Desk Analyst
Top 30 Related IT Skills in West Yorkshire

For the 6 months to 20 October 2014, IT jobs across the West Yorkshire region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title.

1 57 (64.04%) Windows
2 55 (61.80%) ITIL
3 42 (47.19%) MS Office
3 42 (47.19%) Active Directory
4 37 (41.57%) Microsoft
5 36 (40.45%) MS Excel
6 29 (32.58%) Windows XP
7 28 (31.46%) SLA
8 25 (28.09%) MS Exchange
9 23 (25.84%) Windows 7
10 19 (21.35%) Symantec
11 17 (19.10%) Citrix
12 15 (16.85%) Blackberry
13 14 (15.73%) Service Management
13 14 (15.73%) Blackberry Enterprise Server
13 14 (15.73%) Windows Server 2003
14 13 (14.61%) Microsoft Certification
14 13 (14.61%) ITIL Foundation Certificate
14 13 (14.61%) Windows Vista
15 11 (12.36%) Windows Server 2008
15 11 (12.36%) Analytical Skills
15 11 (12.36%) VMware Infrastructure
15 11 (12.36%) VMware
16 10 (11.24%) Citrix Certification
17 9 (10.11%) Finance
17 9 (10.11%) XenApp
18 8 (8.99%) SQL Server 2008
18 8 (8.99%) Time Management
18 8 (8.99%) SQL Server
19 7 (7.87%) MCP

Service Desk Analyst
Top Related IT Skills in West Yorkshire by Category

For the 6 months to 20 October 2014, IT jobs across the West Yorkshire region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 25 (28.09%) MS Exchange
2 14 (15.73%) Blackberry Enterprise Server
3 5 (5.62%) SharePoint
4 2 (2.25%) Exchange Server 2010
5 1 (1.12%) Exchange Server 2003
5 1 (1.12%) Exchange Server 2007
Applications
1 42 (47.19%) MS Office
2 36 (40.45%) MS Excel
3 6 (6.74%) MS Visio
4 2 (2.25%) MS PowerPoint
Business Applications
1 3 (3.37%) Dynamics CRM
1 3 (3.37%) Sage 50
2 2 (2.25%) Remedy ITSM
Communications & Networking
1 6 (6.74%) VoIP
2 5 (5.62%) FTP
3 4 (4.49%) DNS
4 3 (3.37%) DHCP
5 2 (2.25%) VPN
5 2 (2.25%) Internet
6 1 (1.12%) Broadband
Database & Business Intelligence
1 8 (8.99%) SQL Server
1 8 (8.99%) SQL Server 2008
2 1 (1.12%) SQL Server 2005
General
1 9 (10.11%) Finance
2 4 (4.49%) Telecoms
3 3 (3.37%) Pharmaceutical
3 3 (3.37%) Legal
3 3 (3.37%) French Language
3 3 (3.37%) German Language
3 3 (3.37%) Italian Language
3 3 (3.37%) Portuguese Language
3 3 (3.37%) Spanish Language
3 3 (3.37%) Swedish Language
3 3 (3.37%) Turkish Language
4 1 (1.12%) Marketing
4 1 (1.12%) Dutch Language
Miscellaneous
1 15 (16.85%) Blackberry
2 11 (12.36%) Analytical Skills
3 3 (3.37%) Mathematics
3 3 (3.37%) iPhone
4 2 (2.25%) iPad
4 2 (2.25%) Performance Metrics
5 1 (1.12%) NHS
5 1 (1.12%) Statistics
Operating Systems
1 57 (64.04%) Windows
2 29 (32.58%) Windows XP
3 23 (25.84%) Windows 7
4 14 (15.73%) Windows Server 2003
5 13 (14.61%) Windows Vista
6 11 (12.36%) Windows Server 2008
7 2 (2.25%) Windows 8
8 1 (1.12%) Windows Server 2012
8 1 (1.12%) Windows Mobile
8 1 (1.12%) Windows 2000
Processes & Methodologies
1 55 (61.80%) ITIL
2 14 (15.73%) Service Management
3 8 (8.99%) Time Management
4 7 (7.87%) ITSM
5 6 (6.74%) Continuous Improvement
5 6 (6.74%) Coaching
6 5 (5.62%) Incident Management
7 4 (4.49%) Document Management
7 4 (4.49%) Service Delivery
8 3 (3.37%) CRM
8 3 (3.37%) Network Monitoring
9 2 (2.25%) Change Control
10 1 (1.12%) Server Monitoring
10 1 (1.12%) Mentoring
10 1 (1.12%) ITIL V3
Programming Languages
1 1 (1.12%) C
1 1 (1.12%) SQL
Qualifications
1 13 (14.61%) Microsoft Certification
1 13 (14.61%) ITIL Foundation Certificate
2 10 (11.24%) Citrix Certification
3 7 (7.87%) MCP
4 6 (6.74%) MCSA
5 4 (4.49%) MCSE
5 4 (4.49%) ITIL Certification
6 2 (2.25%) MCDST
6 2 (2.25%) MCTS
6 2 (2.25%) CCNA
6 2 (2.25%) CCA
6 2 (2.25%) Cisco Certification
7 1 (1.12%) MCITP
Quality Assurance & Compliance
1 28 (31.46%) SLA
System Software
1 42 (47.19%) Active Directory
2 11 (12.36%) VMware Infrastructure
3 9 (10.11%) XenApp
4 1 (1.12%) Hyper-V
Systems Management
1 7 (7.87%) Norton AntiVirus
1 7 (7.87%) SCCM
2 4 (4.49%) NetBackup
3 2 (2.25%) SCOM
Vendors
1 37 (41.57%) Microsoft
2 19 (21.35%) Symantec
3 17 (19.10%) Citrix
4 11 (12.36%) VMware
5 7 (7.87%) CheckPoint
6 3 (3.37%) Northgate
6 3 (3.37%) Sage
7 2 (2.25%) Cisco
7 2 (2.25%) Remedy
7 2 (2.25%) BMC
7 2 (2.25%) Apple
8 1 (1.12%) HP
8 1 (1.12%) LANDesk
Halifax, West Yorkshire
Erin Associates
Salary: £24000 - £25000 per annum + Benefits
Posted: 1 hour ago
Leeds, West Yorkshire
4it Recruitment Ltd
Salary: From £20,000 to £25,000 per annum plus additional benefits
Posted: 3 days ago
Wakefield, West Yorkshire
Consult Solutions
Salary: £18000 per annum
Posted: 6 days ago