The table below looks at the statistics for the Service Desk Manager role in IT jobs advertised for the West Yorkshire region. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Manager in their job title over the 3 months to 29 August 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
29 Aug 2014
Same period 2013 Same period 2012
Service Desk Manager
Rank 205 144 176
Rank change year-on-year
-61 +32
Permanent jobs requiring a Service Desk Manager 4 28 2
As % of all permanent IT jobs located in West Yorkshire 0.080% 0.78% 0.053%
As % of the Job Titles category 0.083% 0.82% 0.055%
Number of salaries quoted 4 27 1
Average salary £27,000 £42,500 £30,000
Average salary % change year-on-year
-36.47% +41.66%
UK excluding London average salary £37,500 £37,500 £37,000
% change year-on-year
- +1.35%
Service Desk Manager
Yorkshire

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the West Yorkshire region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
West Yorkshire
Permanent IT job ads with a match in the
Job Titles category
4811 3399 3628
As % of all permanent IT jobs located in West Yorkshire 96.57% 94.31% 96.67%
Number of salaries quoted 3753 2675 3021
Average salary £37,500 £37,500 £35,000
Average salary % change year-on-year
- +7.14%
90% offered a salary of more than £22,500 £24,500 £23,500
10% offered a salary of more than £52,500 £52,500 £54,000
UK excluding London average salary £40,000 £39,000 £38,500
% change year-on-year
+2.56% +1.29%

Service Desk Manager
Jobs Demand Trend in West Yorkshire

This chart provides a 3-month moving total of permanent IT jobs citing Service Desk Manager in the job title across the West Yorkshire region as a proportion of the total demand within the Job Titles category.

Service Desk Manager Jobs Demand Trend in West Yorkshire

Service Desk Manager
Salary Trend in West Yorkshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Manager across the West Yorkshire region.

Service Desk Manager Salary Trend in West Yorkshire

Service Desk Manager
Job Locations in West Yorkshire

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Desk Manager within the West Yorkshire region over the 3 months to 29 August 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Leeds -49 4 £27,000 -37.57%
Service Desk Manager
Yorkshire

Service Desk Manager
Top 30 Related IT Skills in West Yorkshire

For the 6 months to 29 August 2014, IT jobs across the West Yorkshire region that cited Service Desk Manager in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Manager in their job title.

1 10 (76.92%) ITIL
2 7 (53.85%) Service Management
3 5 (38.46%) VoIP
3 5 (38.46%) Windows
3 5 (38.46%) MS Exchange
3 5 (38.46%) LAN
3 5 (38.46%) WAN
3 5 (38.46%) Windows Server 2012
3 5 (38.46%) Windows Server 2008
4 4 (30.77%) Problem Management
4 4 (30.77%) MS Office
4 4 (30.77%) Microsoft
5 3 (23.08%) WLAN
5 3 (23.08%) DNS
5 3 (23.08%) Service Delivery
5 3 (23.08%) Internet
5 3 (23.08%) MySQL
5 3 (23.08%) Apple
5 3 (23.08%) UNIX
5 3 (23.08%) Linux
5 3 (23.08%) POP3
5 3 (23.08%) ISO 9001
5 3 (23.08%) SMS
5 3 (23.08%) SCCM
5 3 (23.08%) Windows 7
5 3 (23.08%) Asterisk PBX
5 3 (23.08%) Lync
5 3 (23.08%) Mobile Device Management
5 3 (23.08%) Supplier Management
5 3 (23.08%) ISO/IEC 27001

Service Desk Manager
Top Related IT Skills in West Yorkshire by Category

For the 6 months to 29 August 2014, IT jobs across the West Yorkshire region that cited Service Desk Manager in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Manager in their job title. Up to 20 skills are shown per category.

Application Platforms
1 5 (38.46%) MS Exchange
2 3 (23.08%) Lync
Applications
1 4 (30.77%) MS Office
2 1 (7.69%) MS Excel
Communications & Networking
1 5 (38.46%) LAN
1 5 (38.46%) VoIP
1 5 (38.46%) WAN
2 3 (23.08%) POP3
2 3 (23.08%) DNS
2 3 (23.08%) Internet
2 3 (23.08%) WLAN
2 3 (23.08%) SMS
2 3 (23.08%) Asterisk PBX
3 2 (15.38%) Broadband
3 2 (15.38%) Firewall
3 2 (15.38%) TCP/IP
Database & Business Intelligence
1 3 (23.08%) MySQL
General
1 2 (15.38%) Telecoms
2 1 (7.69%) Finance
2 1 (7.69%) Law
2 1 (7.69%) Legal
Libraries, Frameworks & Software Standards
1 1 (7.69%) ODBC
Miscellaneous
1 1 (7.69%) Management Information System
Operating Systems
1 5 (38.46%) Windows
1 5 (38.46%) Windows Server 2008
1 5 (38.46%) Windows Server 2012
2 3 (23.08%) UNIX
2 3 (23.08%) Windows 7
2 3 (23.08%) Linux
3 2 (15.38%) Windows Server 2003
Processes & Methodologies
1 10 (76.92%) ITIL
2 7 (53.85%) Service Management
3 4 (30.77%) Problem Management
4 3 (23.08%) Service Delivery
4 3 (23.08%) ITSM
4 3 (23.08%) Supplier Management
4 3 (23.08%) Mobile Device Management
5 2 (15.38%) Time Management
6 1 (7.69%) Continuous Improvement
6 1 (7.69%) Release Management
6 1 (7.69%) Statistical Analysis
6 1 (7.69%) Service Desk Management
Qualifications
1 2 (15.38%) ITIL Certification
2 1 (7.69%) ITIL Foundation Certificate
2 1 (7.69%) MCSE
2 1 (7.69%) Microsoft Certification
Quality Assurance & Compliance
1 3 (23.08%) ISO 9001
1 3 (23.08%) ISO/IEC 27001
2 2 (15.38%) SLA
System Software
1 2 (15.38%) Active Directory
1 2 (15.38%) VMware Infrastructure
2 1 (7.69%) XenApp
Systems Management
1 3 (23.08%) SCCM
Vendors
1 4 (30.77%) Microsoft
2 3 (23.08%) Apple
3 2 (15.38%) VMware
3 2 (15.38%) Citrix
3 2 (15.38%) Fortinet
4 1 (7.69%) Cisco
4 1 (7.69%) Altiris