IT Support Jobs in the West Midlands

IT Support
England > West Midlands

The median IT Support salary in the West Midlands is £27,500 per year according to job vacancies posted during the 6 months to 19 April 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
19 Apr 2024
Same period 2023 Same period 2022
Rank 60 145 128
Rank change year-on-year +85 -17 -26
Permanent jobs requiring an IT Support 255 142 167
As % of all permanent jobs advertised in the West Midlands 3.60% 2.06% 2.30%
As % of the Job Titles category 3.84% 2.29% 2.43%
Number of salaries quoted 209 93 141
10th Percentile £22,000 £21,250 £20,000
25th Percentile £24,999 £24,500 £22,500
Median annual salary (50th Percentile) £27,500 £27,000 £26,500
Median % change year-on-year +1.85% +1.89% +6.00%
75th Percentile £33,750 £33,000 £33,750
90th Percentile £37,600 £38,500 £37,500
England median annual salary £29,000 £31,000 £29,000
% change year-on-year -6.45% +6.90% +3.57%

All Permanent IT Job Vacancies
West Midlands

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the West Midlands. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the West Midlands with a recognized job title 6,646 6,198 6,878
% of permanent jobs with a recognized job title 93.94% 90.07% 94.65%
Number of salaries quoted 5,104 3,390 4,835
10th Percentile £26,250 £30,000 £30,000
25th Percentile £35,000 £38,966 £37,500
Median annual salary (50th Percentile) £50,000 £52,500 £50,000
Median % change year-on-year -4.76% +5.00% +7.53%
75th Percentile £63,563 £67,500 £65,000
90th Percentile £77,500 £78,750 £78,750
England median annual salary £54,000 £60,500 £60,000
% change year-on-year -10.74% +0.83% +9.09%

IT Support
Job Vacancy Trend in the West Midlands

Job postings that featured IT Support in the job title as a proportion of all IT jobs advertised in the West Midlands.

Job vacancy trend for IT Support in the West Midlands

IT Support
Salary Trend in the West Midlands

3-month moving average salary quoted in jobs citing IT Support in the West Midlands.

Salary trend for IT Support in the West Midlands

IT Support
Salary Histogram in the West Midlands

Salary distribution for jobs citing IT Support in the West Midlands over the 6 months to 19 April 2024.

Salary histogram for IT Support in the West Midlands

IT Support
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing IT Support within the West Midlands region over the 6 months to 19 April 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Birmingham +15 56 £29,000 +4.50% 6
Staffordshire +10 56 £32,500 +30.00% 11
Worcestershire +12 48 £26,500 -3.64% 4
Shropshire +1 13 £19,000 -26.92% 5
Warwickshire +48 12 £24,000 -12.73% 6
Wednesbury - 10 £30,000 -
Wolverhampton +27 9 £23,500 -29.85% 5
Solihull +3 6 £26,500 -0.94% 1
Herefordshire +7 4 £27,500 -35.29% 3
Tipton - 4 £24,000 -
Walsall +21 3 - - 1
Sutton Coldfield -9 2 £40,000 +50.94%
Halesowen -9 2 £27,500 -17.91% 1
Dudley - 2 £25,625 - 1
Coventry +29 1 £26,000 -20.00%
IT Support
England

IT Support Skill Set
Top 30 Co-occurring Skills and Capabilities in the West Midlands

For the 6 months to 19 April 2024, IT Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the West Midlands region featuring IT Support in the job title.

1 143 (56.08%) Windows
1 143 (56.08%) Microsoft
2 115 (45.10%) Microsoft 365
3 111 (43.53%) Active Directory
4 103 (40.39%) Social Skills
5 73 (28.63%) Azure
6 67 (26.27%) Windows Server
7 55 (21.57%) Customer Service
8 50 (19.61%) Windows 10
9 49 (19.22%) Entra ID
10 48 (18.82%) VMware
10 48 (18.82%) Microsoft Office
10 48 (18.82%) Problem-Solving
11 38 (14.90%) ITIL
11 38 (14.90%) Firewall
12 36 (14.12%) Microsoft Exchange
13 35 (13.73%) Self-Motivation
14 33 (12.94%) Hyper-V
15 32 (12.55%) VMware Infrastructure
15 32 (12.55%) Microsoft Certification
16 30 (11.76%) Law
17 28 (10.98%) Telecoms
18 27 (10.59%) Continuous Improvement
19 26 (10.20%) Veeam
19 26 (10.20%) Cisco
20 24 (9.41%) DNS
20 24 (9.41%) SCCM
21 23 (9.02%) Microsoft Intune
21 23 (9.02%) DHCP
21 23 (9.02%) Finance

IT Support Skill Set
Co-occurring Skills and Capabilities in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 36 (14.12%) Microsoft Exchange
2 22 (8.63%) SharePoint
3 11 (4.31%) Skype for Business
4 2 (0.78%) Exchange Server 2010
Applications
1 48 (18.82%) Microsoft Office
2 4 (1.57%) Microsoft Excel
Business Applications
1 1 (0.39%) Dynamics CRM
1 1 (0.39%) Dynamics NAV
1 1 (0.39%) Sage X3
Cloud Services
1 115 (45.10%) Microsoft 365
2 73 (28.63%) Azure
3 49 (19.22%) Entra ID
4 12 (4.71%) AWS
5 5 (1.96%) Google Workspace
6 3 (1.18%) OneDrive
7 2 (0.78%) Amazon S3
7 2 (0.78%) Mimecast
7 2 (0.78%) OpenDNS
7 2 (0.78%) Power Platform
8 1 (0.39%) Adobe Creative Cloud
8 1 (0.39%) Azure Sentinel
8 1 (0.39%) Miro
8 1 (0.39%) Power Automate
8 1 (0.39%) PowerApps
Communications & Networking
1 38 (14.90%) Firewall
2 24 (9.41%) DNS
3 23 (9.02%) DHCP
4 21 (8.24%) VoIP
5 15 (5.88%) LAN
6 11 (4.31%) SAN
6 11 (4.31%) Skype
6 11 (4.31%) Wi-Fi
7 10 (3.92%) VPN
8 8 (3.14%) Internet
8 8 (3.14%) PBX
8 8 (3.14%) Wireless
9 6 (2.35%) MPLS
9 6 (2.35%) SD-WAN
9 6 (2.35%) TCP/IP
9 6 (2.35%) VLAN
9 6 (2.35%) WAN
10 3 (1.18%) Network Security
11 2 (0.78%) HSRP
11 2 (0.78%) iSCSI
Database & Business Intelligence
1 11 (4.31%) Amazon RDS
2 6 (2.35%) PostgreSQL
3 5 (1.96%) SQL Server
4 1 (0.39%) Crystal Reports
4 1 (0.39%) Power BI
4 1 (0.39%) Qlik Sense
Development Applications
1 3 (1.18%) JIRA
General
1 103 (40.39%) Social Skills
2 30 (11.76%) Law
3 28 (10.98%) Telecoms
4 23 (9.02%) Finance
5 21 (8.24%) Legal
6 11 (4.31%) Manufacturing
7 10 (3.92%) Analytical Skills
7 10 (3.92%) Local Government
8 8 (3.14%) Advertising
9 6 (2.35%) Retail
10 3 (1.18%) Inclusion and Diversity
10 3 (1.18%) Marketing
10 3 (1.18%) Multimedia
10 3 (1.18%) Organisational Skills
11 1 (0.39%) Back Office
11 1 (0.39%) Front Office
11 1 (0.39%) Games
Libraries, Frameworks & Software Standards
1 2 (0.78%) LAMP
1 2 (0.78%) V-Ray
2 1 (0.39%) CSS
2 1 (0.39%) HTML
Miscellaneous
1 35 (13.73%) Self-Motivation
2 13 (5.10%) Driving Licence
3 11 (4.31%) Fat Client
3 11 (4.31%) Replication
3 11 (4.31%) Thin Client
3 11 (4.31%) Video Conferencing
4 9 (3.53%) CCTV
5 8 (3.14%) Data Centre
5 8 (3.14%) Onboarding
6 5 (1.96%) EPoS
7 3 (1.18%) iPad
7 3 (1.18%) Management Information System
7 3 (1.18%) Media Streaming
7 3 (1.18%) Team-Oriented Environment
8 2 (0.78%) PKI
9 1 (0.39%) Clustering
9 1 (0.39%) Derivative
9 1 (0.39%) Graphic Design
9 1 (0.39%) IoT
9 1 (0.39%) Smartphone
Operating Systems
1 143 (56.08%) Windows
2 67 (26.27%) Windows Server
3 50 (19.61%) Windows 10
4 20 (7.84%) Windows Server 2012
5 13 (5.10%) Apple iOS
6 12 (4.71%) Mac OS
7 11 (4.31%) Android
7 11 (4.31%) Linux
7 11 (4.31%) Windows Server 2016
8 5 (1.96%) Windows Server 2019
9 4 (1.57%) CentOS
10 2 (0.78%) Windows 7
11 1 (0.39%) Debian
11 1 (0.39%) Red Hat Enterprise Linux
11 1 (0.39%) Scientific Linux
11 1 (0.39%) Ubuntu
11 1 (0.39%) Windows 8
11 1 (0.39%) Windows Server 2008
Processes & Methodologies
1 55 (21.57%) Customer Service
2 48 (18.82%) Problem-Solving
3 38 (14.90%) ITIL
4 27 (10.59%) Continuous Improvement
5 22 (8.63%) Service Delivery
6 19 (7.45%) Time Management
7 15 (5.88%) Asset Management
7 15 (5.88%) Break/Fix
8 13 (5.10%) Inventory Management
9 12 (4.71%) Project Planning
9 12 (4.71%) Stakeholder Management
10 11 (4.31%) Agile
10 11 (4.31%) Change Management
11 10 (3.92%) Project Delivery
12 9 (3.53%) ERP
12 9 (3.53%) High Availability
12 9 (3.53%) Proactive Monitoring
13 8 (3.14%) Mathematics
14 7 (2.75%) ITSM
14 7 (2.75%) Logistics
Programming Languages
1 14 (5.49%) SQL
2 10 (3.92%) PowerShell
3 1 (0.39%) Java
3 1 (0.39%) JavaScript
3 1 (0.39%) VBScript
Qualifications
1 32 (12.55%) Microsoft Certification
2 19 (7.45%) A+ Certification
3 13 (5.10%) Degree
4 11 (4.31%) DBS Check
5 9 (3.53%) Network+ Certification
6 6 (2.35%) MCITP
7 5 (1.96%) MCP
8 3 (1.18%) CCNA
8 3 (1.18%) Cisco Certification
8 3 (1.18%) MCSE
9 2 (0.78%) CompTIA Security+
9 2 (0.78%) MCSA
10 1 (0.39%) ITIL Certification
Quality Assurance & Compliance
1 20 (7.84%) SLA
2 17 (6.67%) Cyber Essentials
3 6 (2.35%) Cyber Essentials PLUS
4 3 (1.18%) GDPR
5 1 (0.39%) ISO/IEC 27001
System Software
1 111 (43.53%) Active Directory
2 33 (12.94%) Hyper-V
3 32 (12.55%) VMware Infrastructure
4 14 (5.49%) Virtual Machines
5 13 (5.10%) VMware ESXi
6 4 (1.57%) vSphere
7 2 (0.78%) BitLocker
7 2 (0.78%) Citrix Hypervisor
7 2 (0.78%) Docker
7 2 (0.78%) pfSense
7 2 (0.78%) Terminal Services
7 2 (0.78%) Virtual Servers
7 2 (0.78%) VMware Workstation
Systems Management
1 24 (9.41%) SCCM
2 23 (9.02%) Microsoft Intune
3 4 (1.57%) AirWatch
4 3 (1.18%) FortiGate
5 2 (0.78%) Backup Exec
6 1 (0.39%) Active Directory Federation Services
6 1 (0.39%) Failover Clustering
6 1 (0.39%) Microsoft Clustering
6 1 (0.39%) Single Sign-On
Vendors
1 143 (56.08%) Microsoft
2 48 (18.82%) VMware
3 26 (10.20%) Cisco
3 26 (10.20%) Veeam
4 16 (6.27%) HP
5 13 (5.10%) Citrix
6 9 (3.53%) Nimble Storage
7 7 (2.75%) Meraki
7 7 (2.75%) Mitel
7 7 (2.75%) Zerto
8 6 (2.35%) Apple
8 6 (2.35%) Dell
9 5 (1.96%) ConnectWise
9 5 (1.96%) Sage
10 4 (1.57%) Acronis
10 4 (1.57%) Aruba
10 4 (1.57%) Google
11 3 (1.18%) Sophos
12 2 (0.78%) SonicWALL
12 2 (0.78%) WatchGuard