Service Delivery Jobs in the West Midlands

Service Delivery
England > West Midlands

The following table provides summary statistics for permanent job vacancies advertised in the West Midlands with a requirement for Service Delivery skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Delivery over the 6 months to 16 April 2024 with a comparison to the same period in the previous 2 years.

6 months to
16 Apr 2024
Same period 2023 Same period 2022
Rank 71 108 70
Rank change year-on-year +37 -38 +30
Permanent jobs citing Service Delivery 231 212 297
As % of all permanent jobs advertised in the West Midlands 3.28% 3.04% 4.10%
As % of the Processes & Methodologies category 3.94% 3.14% 4.29%
Number of salaries quoted 164 121 220
10th Percentile £29,000 £31,000 £31,175
25th Percentile £36,250 £36,250 £40,000
Median annual salary (50th Percentile) £50,000 £54,120 £46,223
Median % change year-on-year -7.61% +17.09% +2.72%
75th Percentile £65,000 £70,000 £58,750
90th Percentile £75,000 £80,000 £72,933
England median annual salary £50,000 £51,918 £52,500
% change year-on-year -3.69% -1.11% +5.00%

All Process and Methodology Skills
West Midlands

Service Delivery is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the West Midlands with a requirement for process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 5,864 6,752 6,923
As % of all permanent jobs advertised in the West Midlands 83.18% 96.94% 95.48%
Number of salaries quoted 4,527 3,350 4,832
10th Percentile £26,250 £31,225 £31,250
25th Percentile £35,250 £40,000 £38,250
Median annual salary (50th Percentile) £50,000 £52,500 £50,000
Median % change year-on-year -4.76% +5.00% +5.26%
75th Percentile £63,750 £67,500 £65,000
90th Percentile £77,500 £78,750 £80,000
England median annual salary £55,000 £62,500 £60,000
% change year-on-year -12.00% +4.17% +9.09%

Service Delivery
Job Vacancy Trend in the West Midlands

Job postings citing Service Delivery as a proportion of all IT jobs advertised in the West Midlands.

Job vacancy trend for Service Delivery in the West Midlands

Service Delivery
Salary Trend in the West Midlands

3-month moving average salary quoted in jobs citing Service Delivery in the West Midlands.

Salary trend for Service Delivery in the West Midlands

Service Delivery
Salary Histogram in the West Midlands

Salary distribution for jobs citing Service Delivery in the West Midlands over the 6 months to 16 April 2024.

Salary histogram for Service Delivery in the West Midlands

Service Delivery
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Delivery within the West Midlands region over the 6 months to 16 April 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Birmingham +52 129 £52,500 -2.99% 22
Warwickshire +56 23 £40,313 -42.41% 7
Worcestershire -11 15 £30,000 -25.47% 1
Staffordshire -35 15 £55,000 +33.33% 9
Solihull +6 12 £46,250 +16.35% 3
Coventry +30 5 £26,000 -35.00% 4
Walsall - 3 - - 1
Wolverhampton +20 2 £86,000 - 2
Dudley - 2 £73,805 -
Herefordshire +4 1 £31,516 +3.33% 1
Shropshire -31 1 £50,000 -37.50% 1
Halesowen - 1 £38,000 -
Smethwick - 1 £42,500 -
Service Delivery
England

Service Delivery
Co-occurring Skills and Capabilities in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 39 (16.88%) SharePoint
2 10 (4.33%) Microsoft Exchange
3 6 (2.60%) Appian
4 4 (1.73%) Confluence
5 3 (1.30%) Apache
5 3 (1.30%) IIS
5 3 (1.30%) nginx
6 2 (0.87%) CMS
Applications
1 19 (8.23%) Microsoft Excel
2 6 (2.60%) Microsoft Office
2 6 (2.60%) Microsoft Project
3 3 (1.30%) Microsoft PowerPoint
3 3 (1.30%) MS Visio
4 2 (0.87%) Chatbot
Business Applications
1 1 (0.43%) SAP PP
Cloud Services
1 64 (27.71%) Microsoft 365
2 49 (21.21%) Azure
3 29 (12.55%) Power Platform
4 17 (7.36%) AWS
5 12 (5.19%) Entra ID
6 9 (3.90%) Dynamics 365
7 7 (3.03%) PowerApps
8 5 (2.16%) Azure DevOps
8 5 (2.16%) Azure Sentinel
8 5 (2.16%) SaaS
9 4 (1.73%) Amazon EC2
9 4 (1.73%) Amazon S3
9 4 (1.73%) Cloud Computing
10 3 (1.30%) DigitalOcean
11 2 (0.87%) Azure Cosmos DB
11 2 (0.87%) Azure Monitor
12 1 (0.43%) Azure ExpressRoute
12 1 (0.43%) OneDrive
12 1 (0.43%) Power Automate
12 1 (0.43%) WhatsApp
Communications & Networking
1 18 (7.79%) Intranet
2 12 (5.19%) Firewall
2 12 (5.19%) WAN
3 11 (4.76%) VoIP
4 9 (3.90%) Wi-Fi
5 8 (3.46%) DHCP
5 8 (3.46%) DNS
6 7 (3.03%) SD-WAN
7 6 (2.60%) Network Security
7 6 (2.60%) TCP/IP
8 5 (2.16%) Unified Communications
8 5 (2.16%) VLAN
9 4 (1.73%) IPv4
9 4 (1.73%) IPv6
9 4 (1.73%) LAN
10 3 (1.30%) PBX
10 3 (1.30%) Wireless
11 2 (0.87%) VPN
12 1 (0.43%) IPsec
12 1 (0.43%) WLAN
Database & Business Intelligence
1 22 (9.52%) Power BI
2 18 (7.79%) SQL Server
3 8 (3.46%) Relational Database
4 2 (0.87%) NoSQL
5 1 (0.43%) Amazon RDS
5 1 (0.43%) MySQL
Development Applications
1 6 (2.60%) JIRA
2 1 (0.43%) Visual Studio Team System
General
1 95 (41.13%) Social Skills
2 60 (25.97%) Finance
3 21 (9.09%) Legal
4 18 (7.79%) Inclusion and Diversity
5 15 (6.49%) Spanish Language
6 14 (6.06%) Retail
7 12 (5.19%) Law
8 10 (4.33%) Fire and Rescue
8 10 (4.33%) Local Government
9 8 (3.46%) French Language
10 7 (3.03%) Analytical Skills
10 7 (3.03%) Public Sector
11 5 (2.16%) Manufacturing
12 4 (1.73%) Police
13 3 (1.30%) Documentation Skills
14 2 (0.87%) Electronics
14 2 (0.87%) Influencing Skills
14 2 (0.87%) Marketing
14 2 (0.87%) Organisational Skills
14 2 (0.87%) Telecoms
Job Titles
1 41 (17.75%) Service Manager
2 36 (15.58%) Analyst
3 33 (14.29%) Delivery Manager
4 32 (13.85%) IT Manager
5 30 (12.99%) Service Delivery Manager
6 23 (9.96%) IT Support
7 22 (9.52%) IT Engineer
8 21 (9.09%) Lead
9 15 (6.49%) Senior
10 13 (5.63%) Infrastructure Engineer
11 12 (5.19%) IT Support Engineer
11 12 (5.19%) Support Engineer
12 11 (4.76%) IT Analyst
12 11 (4.76%) IT Support Analyst
12 11 (4.76%) Operations Engineer
13 10 (4.33%) IT Operations Analyst
13 10 (4.33%) Operational Support Analyst
13 10 (4.33%) Operations Support Analyst
13 10 (4.33%) Operations Support Engineer
13 10 (4.33%) Service Analyst
Libraries, Frameworks & Software Standards
1 15 (6.49%) EDI
2 10 (4.33%) .NET
3 8 (3.46%) cXML
3 8 (3.46%) EDIFACT
4 1 (0.43%) Blazor
4 1 (0.43%) WPF
Miscellaneous
1 18 (7.79%) Management Information System
2 17 (7.36%) Self-Motivation
3 11 (4.76%) Data Centre
3 11 (4.76%) Fat Client
3 11 (4.76%) Low-Code
3 11 (4.76%) Thin Client
4 8 (3.46%) TRADACOMS
5 7 (3.03%) Enterprise Software
6 5 (2.16%) Onboarding
6 5 (2.16%) Public Cloud
7 3 (1.30%) Driving Licence
8 2 (0.87%) Mobile App
8 2 (0.87%) PropTech
8 2 (0.87%) Security Operations Centre
8 2 (0.87%) Security Posture
8 2 (0.87%) Video Editing
9 1 (0.43%) Operational Technology
9 1 (0.43%) PKI
9 1 (0.43%) Tandem
9 1 (0.43%) Team-Oriented Environment
Operating Systems
1 32 (13.85%) Windows
2 16 (6.93%) Windows 10
3 9 (3.90%) Windows Server 2016
3 9 (3.90%) Windows Server 2019
4 7 (3.03%) Windows 7
4 7 (3.03%) Windows 8
4 7 (3.03%) Windows Server 2012
5 6 (2.60%) Windows Server
6 5 (2.16%) Apple iOS
7 4 (1.73%) Unix
8 3 (1.30%) Android
9 2 (0.87%) Linux
Processes & Methodologies
1 91 (39.39%) ITIL
2 69 (29.87%) Continuous Improvement
3 55 (23.81%) Problem-Solving
4 52 (22.51%) Agile
5 42 (18.18%) Customer Service
6 39 (16.88%) Project Management
7 38 (16.45%) Change Management
7 38 (16.45%) ITSM
8 35 (15.15%) Service Management
9 34 (14.72%) Incident Management
10 29 (12.55%) Line Management
11 26 (11.26%) Project Delivery
12 25 (10.82%) Digital Strategy
12 25 (10.82%) Supplier Management
13 23 (9.96%) Stakeholder Management
14 20 (8.66%) Business Intelligence
15 19 (8.23%) DevOps
16 17 (7.36%) Problem Management
17 16 (6.93%) Data Governance
17 16 (6.93%) Information Governance
Programming Languages
1 8 (3.46%) ActionScript
1 8 (3.46%) ActionScript 2.0
2 5 (2.16%) SQL
3 4 (1.73%) PowerShell
4 3 (1.30%) Java
5 2 (0.87%) JavaScript
5 2 (0.87%) Python
6 1 (0.43%) C#
6 1 (0.43%) Swift
Qualifications
1 16 (6.93%) ITIL Certification
2 15 (6.49%) Degree
3 9 (3.90%) Security Cleared
4 5 (2.16%) PMI Certification
4 5 (2.16%) PMP
4 5 (2.16%) SC Cleared
5 4 (1.73%) APMG
5 4 (1.73%) AWS Certification
5 4 (1.73%) AWS Certified Solutions Architect
5 4 (1.73%) DBS Check
6 3 (1.30%) APMP
7 2 (0.87%) A+ Certification
7 2 (0.87%) Computer Science Degree
7 2 (0.87%) MCP
8 1 (0.43%) CCIE
8 1 (0.43%) Cisco Certification
8 1 (0.43%) Microsoft Certification
8 1 (0.43%) Network+ Certification
8 1 (0.43%) PRINCE2 Certification
8 1 (0.43%) PRINCE2 Practitioner
Quality Assurance & Compliance
1 23 (9.96%) SLA
2 18 (7.79%) Cyber Essentials
3 16 (6.93%) GDPR
4 12 (5.19%) QA
5 9 (3.90%) Accessibility
6 7 (3.03%) PMO
7 5 (2.16%) ISO/IEC 20000
8 3 (1.30%) Data Quality
9 2 (0.87%) NIST
System Software
1 38 (16.45%) Active Directory
2 7 (3.03%) VMware Infrastructure
3 3 (1.30%) Hyper-V
4 2 (0.87%) Virtual Desktop
Systems Management
1 19 (8.23%) Microsoft Intune
2 11 (4.76%) SCCM
3 1 (0.43%) Single Sign-On
Vendors
1 87 (37.66%) Microsoft
2 16 (6.93%) Sophos
3 14 (6.06%) ServiceNow
4 13 (5.63%) VMware
5 11 (4.76%) Apple
6 8 (3.46%) Cisco
7 7 (3.03%) iManage
7 7 (3.03%) OpenAI
8 6 (2.60%) SolarWinds
9 5 (2.16%) Avaya
9 5 (2.16%) Citrix
9 5 (2.16%) Zscaler
10 4 (1.73%) Adobe
10 4 (1.73%) Remedy
10 4 (1.73%) Salesforce
10 4 (1.73%) Veeam
11 3 (1.30%) SAP
12 2 (0.87%) Dell
12 2 (0.87%) Google
12 2 (0.87%) Meraki