The table below looks at the statistics for Contact Management skills in IT jobs advertised for the Wiltshire region. Included is a guide to the average salaries offered in IT jobs that have cited Contact Management over the 3 months to 8 February 2016 with a comparison to the same period in the previous 2 years.

Location
3 months to
8 Feb 2016
Same period 2015 Same period 2014
Contact Management
Rank 94 95 99
Rank change year-on-year
+1 +4
Permanent jobs citing Contact Management 2 1 1
As % of all permanent IT jobs located in Wiltshire 0.19% 0.089% 0.10%
As % of the Processes & Methodologies category 0.22% 0.098% 0.12%
Number of salaries quoted 2 0 1
Average salary £50,000 - £40,000
UK excluding London average salary £80,000 £150,000 £29,250
% change year-on-year
-46.66% +412.82%
Contact Management
South West

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the Wiltshire region.

Processes & Methodologies Category
Wiltshire
Permanent IT job ads with a match in the
Processes & Methodologies category
928 1022 831
As % of all permanent IT jobs located in Wiltshire 86.97% 91.33% 85.58%
Number of salaries quoted 854 863 736
Average salary £42,500 £40,000 £40,000
Average salary % change year-on-year
+6.25% -
90% offered a salary of more than £27,500 £30,000 £27,500
10% offered a salary of more than £65,000 £60,000 £57,500
UK excluding London average salary £45,000 £42,500 £42,500
% change year-on-year
+5.88% -

Contact Management
Jobs Demand Trend in Wiltshire

This chart provides a 3-month moving total of permanent IT jobs citing Contact Management across the Wiltshire region as a proportion of the total demand within the Processes & Methodologies category.

Contact Management Jobs Demand Trend in Wiltshire

Contact Management
Salary Trend in Wiltshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Contact Management across the Wiltshire region.

Contact Management Salary Trend in Wiltshire

Contact Management
Job Locations in Wiltshire

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Contact Management within the Wiltshire region over the 3 months to 8 February 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Swindon - 2 £50,000 -
Contact Management
South West

Contact Management
Top 30 Related IT Skills in Wiltshire

For the 6 months to 8 February 2016, IT jobs across the Wiltshire region citing Contact Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Contact Management.

1 3 (100.00%) ITIL
1 3 (100.00%) Service Delivery
2 2 (66.67%) ITSM
2 2 (66.67%) Telecoms
2 2 (66.67%) Salesforce.com
2 2 (66.67%) Mainframe
2 2 (66.67%) Service Management
2 2 (66.67%) CRM
2 2 (66.67%) Banking
2 2 (66.67%) Billing
2 2 (66.67%) CITP
2 2 (66.67%) SAP CRM
2 2 (66.67%) Continuous Improvement
2 2 (66.67%) SAP
3 1 (33.33%) Cybersecurity
3 1 (33.33%) Military
3 1 (33.33%) SC Cleared
3 1 (33.33%) DV Cleared
3 1 (33.33%) Security Cleared
3 1 (33.33%) Windows NT
3 1 (33.33%) Windows XP
3 1 (33.33%) SLA
3 1 (33.33%) Cisco
3 1 (33.33%) CCNA
3 1 (33.33%) Cisco Certification
3 1 (33.33%) HNC
3 1 (33.33%) PRINCE2
3 1 (33.33%) Windows
3 1 (33.33%) Windows 2000
3 1 (33.33%) CMMI

Contact Management
Top Related IT Skills in Wiltshire by Category

For the 6 months to 8 February 2016, IT jobs across the Wiltshire region citing Contact Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Contact Management. Up to 20 skills are shown per category.

Business Applications
1 2 (66.67%) SAP CRM
General
1 2 (66.67%) Banking
1 2 (66.67%) Billing
1 2 (66.67%) Telecoms
2 1 (33.33%) Aerospace
2 1 (33.33%) Military
Miscellaneous
1 2 (66.67%) Mainframe
Operating Systems
1 1 (33.33%) Windows
1 1 (33.33%) Windows 2000
1 1 (33.33%) Windows NT
1 1 (33.33%) Windows Server 2003
1 1 (33.33%) Windows XP
Processes & Methodologies
1 3 (100.00%) ITIL
1 3 (100.00%) Service Delivery
2 2 (66.67%) Continuous Improvement
2 2 (66.67%) CRM
2 2 (66.67%) ITSM
2 2 (66.67%) Service Management
3 1 (33.33%) CMMI
3 1 (33.33%) Cybersecurity
3 1 (33.33%) PRINCE2
3 1 (33.33%) Six Sigma
Qualifications
1 2 (66.67%) CITP
2 1 (33.33%) CCNA
2 1 (33.33%) Cisco Certification
2 1 (33.33%) DV Cleared
2 1 (33.33%) HNC
2 1 (33.33%) SC Cleared
2 1 (33.33%) Security Cleared
Quality Assurance & Compliance
1 1 (33.33%) SLA
Vendors
1 2 (66.67%) Salesforce.com
1 2 (66.67%) SAP
2 1 (33.33%) Cisco