The table below looks at the statistics for the 1st Line Support role in IT jobs advertised for the Woking region. Included is a guide to the average salaries offered in IT jobs that have cited 1st Line Support in their job title over the 3 months to 19 September 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
19 Sep 2014
Same period 2013 Same period 2012
First Line Support
Rank 48 52 51
Rank change year-on-year
+4 -1
Permanent jobs requiring a 1st Line Support 7 6 6
As % of all permanent IT jobs located in Woking 1.96% 1.63% 1.46%
As % of the Job Titles category 2.11% 1.74% 1.53%
Number of salaries quoted 7 6 6
Average salary £17,500 £20,500 £21,500
Average salary % change year-on-year
-14.63% -4.65%
UK excluding London average salary £20,000 £19,500 £19,500
% change year-on-year
+2.56% -
1st Line Support
Surrey

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Woking region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Woking
Permanent IT job ads with a match in the
Job Titles category
331 344 391
As % of all permanent IT jobs located in Woking 92.46% 93.22% 95.13%
Number of salaries quoted 284 319 333
Average salary £42,000 £35,000 £45,000
Average salary % change year-on-year
+20.00% -22.22%
90% offered a salary of more than £27,500 £22,500 £24,000
10% offered a salary of more than £57,200 £50,000 £50,000
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

1st Line Support
Jobs Demand Trend in Woking

This chart provides a 3-month moving total of permanent IT jobs citing 1st Line Support in the job title across the Woking region as a proportion of the total demand within the Job Titles category.

1st Line Support Jobs Demand Trend in Woking

1st Line Support
Salary Trend in Woking

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support across the Woking region.

1st Line Support Salary Trend in Woking

1st Line Support
Top 30 Related IT Skills in Woking

For the 6 months to 19 September 2014, IT jobs across the Woking region that cited 1st Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title.

1 13 (81.25%) Microsoft
2 8 (50.00%) Active Directory
2 8 (50.00%) Windows
2 8 (50.00%) ITIL
3 7 (43.75%) MS Excel
3 7 (43.75%) Windows 7
4 6 (37.50%) TCP/IP
4 6 (37.50%) SLA
5 5 (31.25%) Service Management
5 5 (31.25%) MS Office
5 5 (31.25%) Analytical Skills
6 4 (25.00%) VMware Infrastructure
6 4 (25.00%) Citrix
6 4 (25.00%) VMware
6 4 (25.00%) Blackberry
7 3 (18.75%) EPoS
7 3 (18.75%) ISO/IEC 27001
7 3 (18.75%) SQL Server
8 2 (12.50%) MCP
8 2 (12.50%) MS Exchange
8 2 (12.50%) LAN
8 2 (12.50%) VoIP
8 2 (12.50%) WAN
8 2 (12.50%) DHCP
8 2 (12.50%) A+ Certification
8 2 (12.50%) HP
8 2 (12.50%) DNS
8 2 (12.50%) Project Planning
8 2 (12.50%) Citrix Presentation Server
8 2 (12.50%) SCCM

1st Line Support
Top Related IT Skills in Woking by Category

For the 6 months to 19 September 2014, IT jobs across the Woking region that cited 1st Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 2 (12.50%) MS Exchange
Applications
1 7 (43.75%) MS Excel
2 5 (31.25%) MS Office
3 2 (12.50%) MS PowerPoint
Communications & Networking
1 6 (37.50%) TCP/IP
2 2 (12.50%) DNS
2 2 (12.50%) LAN
2 2 (12.50%) VoIP
2 2 (12.50%) WAN
2 2 (12.50%) DHCP
Database & Business Intelligence
1 3 (18.75%) SQL Server
Miscellaneous
1 5 (31.25%) Analytical Skills
2 4 (25.00%) Blackberry
3 3 (18.75%) EPoS
Operating Systems
1 8 (50.00%) Windows
2 7 (43.75%) Windows 7
3 1 (6.25%) Windows XP
Processes & Methodologies
1 8 (50.00%) ITIL
2 5 (31.25%) Service Management
3 2 (12.50%) Project Planning
Qualifications
1 2 (12.50%) MCP
1 2 (12.50%) A+ Certification
Quality Assurance & Compliance
1 6 (37.50%) SLA
2 3 (18.75%) ISO/IEC 27001
System Software
1 8 (50.00%) Active Directory
2 4 (25.00%) VMware Infrastructure
3 2 (12.50%) XenApp
3 2 (12.50%) XenDesktop
3 2 (12.50%) Citrix Presentation Server
Systems Management
1 2 (12.50%) SCCM
Vendors
1 13 (81.25%) Microsoft
2 4 (25.00%) Citrix
2 4 (25.00%) VMware
3 2 (12.50%) HP