The table below looks at the statistics for the 2nd Line Support role in IT jobs advertised for the Woking region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 4 September 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
4 Sep 2015
Same period 2014 Same period 2013
Second Line Support
Rank 50 48 53
Rank change year-on-year
-2 +5
Permanent jobs requiring a 2nd Line Support 6 9 8
As % of all permanent IT jobs located in Woking 1.72% 2.28% 2.23%
As % of the Job Titles category 1.80% 2.42% 2.37%
Number of salaries quoted 6 9 8
Average salary £26,000 £28,000 £25,500
Average salary % change year-on-year
-7.14% +9.80%
90% offered a salary of more than £23,000 £22,400 £25,050
10% offered a salary of more than £27,250 £28,000 £27,500
UK excluding London average salary £25,000 £24,000 £24,500
% change year-on-year
+4.16% -2.04%
2nd Line Support
Surrey

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Woking region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Woking
Permanent IT job ads with a match in the
Job Titles category
333 372 338
As % of all permanent IT jobs located in Woking 95.42% 94.42% 94.15%
Number of salaries quoted 306 315 316
Average salary £40,000 £41,500 £37,500
Average salary % change year-on-year
-3.61% +10.66%
90% offered a salary of more than £30,000 £27,500 £22,500
10% offered a salary of more than £55,000 £50,000 £55,000
UK excluding London average salary £40,000 £40,000 £39,000
% change year-on-year
- +2.56%

2nd Line Support
Jobs Demand Trend in Woking

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the Woking region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in Woking

2nd Line Support
Salary Trend in Woking

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the Woking region.

2nd Line Support Salary Trend in Woking

2nd Line Support
Top 30 Related IT Skills in Woking

For the 6 months to 4 September 2015, IT jobs across the Woking region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 23 (95.83%) Citrix
2 20 (83.33%) Active Directory
3 19 (79.17%) MS Exchange
4 18 (75.00%) Windows
5 16 (66.67%) LAN
5 16 (66.67%) ITIL
5 16 (66.67%) Microsoft
5 16 (66.67%) WAN
6 15 (62.50%) MS Excel
7 13 (54.17%) XenApp
7 13 (54.17%) XenDesktop
7 13 (54.17%) Analytical Skills
8 12 (50.00%) Windows 7
8 12 (50.00%) MS Office
9 11 (45.83%) Firewall
10 10 (41.67%) Service Management
10 10 (41.67%) Blackberry
10 10 (41.67%) A+ Certification
10 10 (41.67%) HP
10 10 (41.67%) DHCP
10 10 (41.67%) TCP/IP
10 10 (41.67%) DNS
10 10 (41.67%) VoIP
10 10 (41.67%) MCP
10 10 (41.67%) Marketing
10 10 (41.67%) Project Planning
10 10 (41.67%) MS PowerPoint
10 10 (41.67%) Project Management
10 10 (41.67%) Citrix Presentation Server
10 10 (41.67%) Digital Marketing

2nd Line Support
Top Related IT Skills in Woking by Category

For the 6 months to 4 September 2015, IT jobs across the Woking region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 19 (79.17%) MS Exchange
2 4 (16.67%) Exchange Server 2010
3 2 (8.33%) Exchange Server 2013
3 2 (8.33%) Exchange Server 2003
4 1 (4.17%) Exchange Server 2007
4 1 (4.17%) Blackberry Enterprise Server
Applications
1 15 (62.50%) MS Excel
2 12 (50.00%) MS Office
3 10 (41.67%) MS PowerPoint
Cloud Services
1 1 (4.17%) Office 365
Communications & Networking
1 16 (66.67%) WAN
1 16 (66.67%) LAN
2 11 (45.83%) Firewall
3 10 (41.67%) VoIP
3 10 (41.67%) DHCP
3 10 (41.67%) TCP/IP
3 10 (41.67%) DNS
Database & Business Intelligence
1 2 (8.33%) SQL Server
General
1 10 (41.67%) Marketing
Miscellaneous
1 13 (54.17%) Analytical Skills
2 10 (41.67%) Blackberry
3 1 (4.17%) Enterprise Software
3 1 (4.17%) Client/Server
Operating Systems
1 18 (75.00%) Windows
2 12 (50.00%) Windows 7
3 4 (16.67%) Windows Server 2008
4 3 (12.50%) Windows Server 2012
5 1 (4.17%) Windows 8
5 1 (4.17%) Windows Server 2003
Processes & Methodologies
1 16 (66.67%) ITIL
2 10 (41.67%) Project Management
2 10 (41.67%) Service Management
2 10 (41.67%) Project Planning
2 10 (41.67%) Digital Marketing
3 3 (12.50%) Problem Management
4 2 (8.33%) Kalman Filter
5 1 (4.17%) Service Delivery
Programming Languages
1 2 (8.33%) SQL
Qualifications
1 10 (41.67%) MCP
1 10 (41.67%) A+ Certification
System Software
1 20 (83.33%) Active Directory
2 13 (54.17%) XenApp
2 13 (54.17%) XenDesktop
3 10 (41.67%) Citrix Presentation Server
4 3 (12.50%) Hyper-V
5 2 (8.33%) VMware Infrastructure
Systems Management
1 10 (41.67%) SCCM
2 1 (4.17%) Systems Management Server (SMS)
Vendors
1 23 (95.83%) Citrix
2 16 (66.67%) Microsoft
3 10 (41.67%) HP
4 5 (20.83%) VMware
5 2 (8.33%) SonicWALL
6 1 (4.17%) MobileIron