The table below looks at the statistics for CRM skills in IT jobs advertised for the Worcestershire region. Included is a guide to the average salaries offered in IT jobs that have cited CRM over the 3 months to 17 September 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
17 Sep 2014
Same period 2013 Same period 2012
Customer Relationship Management (CRM)
Rank 35 35 39
Rank change year-on-year
0 +4
Permanent jobs citing CRM 8 5 5
As % of all permanent IT jobs located in Worcestershire 3.27% 2.11% 2.34%
As % of the Processes & Methodologies category 4.19% 3.01% 2.87%
Number of salaries quoted 2 4 0
Average salary £40,000 £47,500 -
Average salary % change year-on-year
-15.78% -
UK excluding London average salary £42,500 £42,500 £42,500
CRM
West Midlands

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the Worcestershire region.

Processes & Methodologies Category
Worcestershire
Permanent IT job ads with a match in the
Processes & Methodologies category
191 166 174
As % of all permanent IT jobs located in Worcestershire 77.96% 70.04% 81.31%
Number of salaries quoted 161 140 155
Average salary £35,000 £37,500 £35,000
Average salary % change year-on-year
-6.66% +7.14%
90% offered a salary of more than £25,000 £22,500 £25,000
10% offered a salary of more than £50,000 £57,500 £47,500
UK excluding London average salary £42,500 £41,500 £40,000
% change year-on-year
+2.40% +3.75%

CRM
Jobs Demand Trend in Worcestershire

This chart provides a 3-month moving total of permanent IT jobs citing CRM across the Worcestershire region as a proportion of the total demand within the Processes & Methodologies category.

CRM Jobs Demand Trend in Worcestershire

CRM
Salary Trend in Worcestershire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing CRM across the Worcestershire region.

CRM Salary Trend in Worcestershire

CRM
Salary Histogram in Worcestershire

This chart provides a salary histogram for IT jobs citing CRM across the Worcestershire region over the 3 months to 17 September 2014.

CRM Salary Histogram in Worcestershire

CRM
Job Locations in Worcestershire

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing CRM within the Worcestershire region over the 3 months to 17 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Redditch - 7 £40,000 -
Worcester -1 2 £51,625 +8.68%
CRM
West Midlands

CRM
Top 30 Related IT Skills in Worcestershire

For the 6 months to 17 September 2014, IT jobs across the Worcestershire region citing CRM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited CRM.

1 10 (34.48%) Analytical Skills
2 9 (31.03%) SQL
3 8 (27.59%) SAP
3 8 (27.59%) Data Mining
3 8 (27.59%) SAP CRM
4 7 (24.14%) Retail
5 6 (20.69%) ABAP
5 6 (20.69%) SAP BW
6 5 (17.24%) PHP
6 5 (17.24%) VBA
6 5 (17.24%) MySQL
6 5 (17.24%) Service Delivery
6 5 (17.24%) Spreadsheet
6 5 (17.24%) Magento
6 5 (17.24%) Cyber Security
6 5 (17.24%) Relational Database
7 4 (13.79%) HTML
7 4 (13.79%) JavaScript
7 4 (13.79%) CSS
7 4 (13.79%) ITIL
7 4 (13.79%) XHTML
7 4 (13.79%) CMS
7 4 (13.79%) Content Management
7 4 (13.79%) Marketing
7 4 (13.79%) Degree
7 4 (13.79%) Drupal
7 4 (13.79%) WordPress
7 4 (13.79%) Social Media
7 4 (13.79%) Analytics
8 3 (10.34%) Project Management

CRM
Top Related IT Skills in Worcestershire by Category

For the 6 months to 17 September 2014, IT jobs across the Worcestershire region citing CRM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited CRM. Up to 20 skills are shown per category.

Application Platforms
1 4 (13.79%) CMS
1 4 (13.79%) Drupal
1 4 (13.79%) WordPress
2 2 (6.90%) MS Exchange
Applications
1 5 (17.24%) Spreadsheet
2 2 (6.90%) MS Office
3 1 (3.45%) MS Excel
Business Applications
1 8 (27.59%) SAP CRM
2 5 (17.24%) Magento
3 2 (6.90%) Sage 200
3 2 (6.90%) SAP SD
3 2 (6.90%) SAP MM
Communications & Networking
1 1 (3.45%) DHCP
1 1 (3.45%) Firewall
Database & Business Intelligence
1 8 (27.59%) Data Mining
2 6 (20.69%) SAP BW
3 5 (17.24%) Relational Database
3 5 (17.24%) MySQL
4 1 (3.45%) SQL Server
General
1 7 (24.14%) Retail
2 4 (13.79%) Marketing
3 3 (10.34%) Advertising
4 2 (6.90%) Finance
5 1 (3.45%) Pharmaceutical
Job Titles
1 15 (51.72%) Analyst
2 8 (27.59%) Data Analyst
2 8 (27.59%) Insight Analyst
2 8 (27.59%) Data Mining Analyst
3 7 (24.14%) Developer
4 6 (20.69%) Systems Analyst
4 6 (20.69%) SAP Analyst
5 5 (17.24%) Systems Support
5 5 (17.24%) Support Analyst
5 5 (17.24%) SAP Support Analyst
5 5 (17.24%) Systems Support Analyst
5 5 (17.24%) SAP Support
6 4 (13.79%) Web Developer
7 3 (10.34%) Architect
7 3 (10.34%) Solutions Architect
7 3 (10.34%) Development Analyst
8 2 (6.90%) Systems Development Analyst
8 2 (6.90%) Development Support Analyst
8 2 (6.90%) Security Architect
8 2 (6.90%) Developer Analyst
Libraries, Frameworks & Software Standards
1 4 (13.79%) HTML
1 4 (13.79%) CSS
1 4 (13.79%) XHTML
Miscellaneous
1 10 (34.48%) Analytical Skills
2 4 (13.79%) Social Media
3 3 (10.34%) Computer Science
3 3 (10.34%) FMCG
4 2 (6.90%) Management Information System
5 1 (3.45%) Data Protection Act
Processes & Methodologies
1 5 (17.24%) Service Delivery
1 5 (17.24%) Cyber Security
2 4 (13.79%) Analytics
2 4 (13.79%) Content Management
2 4 (13.79%) ITIL
3 3 (10.34%) Project Management
3 3 (10.34%) Protective Monitoring
3 3 (10.34%) Mentoring
4 2 (6.90%) Service Management
4 2 (6.90%) PRINCE2
4 2 (6.90%) Customer Engagement
4 2 (6.90%) ITIL V3
4 2 (6.90%) B2C
4 2 (6.90%) Service Desk Management
5 1 (3.45%) Web Development
5 1 (3.45%) Data Protection
5 1 (3.45%) E-Commerce
5 1 (3.45%) ERP
5 1 (3.45%) Information Security
Programming Languages
1 9 (31.03%) SQL
2 6 (20.69%) ABAP
3 5 (17.24%) VBA
3 5 (17.24%) PHP
4 4 (13.79%) JavaScript
Qualifications
1 4 (13.79%) Degree
2 2 (6.90%) ITIL Certification
3 1 (3.45%) MCITP
3 1 (3.45%) MCSE
3 1 (3.45%) CISSP
3 1 (3.45%) Microsoft Certification
Vendors
1 8 (27.59%) SAP
2 2 (6.90%) Microsoft
2 2 (6.90%) Sage
3 1 (3.45%) NetSuite
3 1 (3.45%) Apple