IT Support Apprentice
You will own all Technology and Recruitment Technology support and new projects including maintaining relationship with our external IT support company. You will work closely with our team to understand what software and tools might be useful for them to perform better in their role both strategically and with high efficiency.
Role
- Troubleshooting Technical Issues: Assist employees with resolving hardware, software, and network-related problems they encounter and provide prompt and courteous responses to IT help desk requests, either via phone, email, or ticketing system
- Hardware and Software Setup: Assist in the setup and configuration of new computers, printers, and other hardware devices. Install and configure software applications as needed
- User Account Management: Create, modify, and deactivate user accounts in various systems and applications
- Ensure proper access permissions are maintained
- Basic Network Support: Help maintain and troubleshoot network connectivity issues, such as Wi-Fi connectivity, network printer problems, and basic network configuration tasks
- Assist in monitoring systems and networks using remote monitoring tools, and alert the appropriate personnel when issues arise
- Documentation and Knowledge Base: Contribute to the creation and maintenance of IT documentation and knowledge base articles for common issues and solutions
- Software Updates and Patch Management: Assist in managing software updates and patches on computers to ensure security and performance improvements
- Inventory Management: Keep track of IT equipment inventory, including computers, peripherals, and software licenses. Assist with equipment procurement when needed
- Assist in liaising with IT vendors and service providers for equipment repairs, warranty claims, and technical support
- IT Training and Workshops: Contribute to IT training sessions and workshops for employees to enhance their technical skills and knowledge
Training
Why choose our Azure Cloud Support Specialist apprenticeship?
- The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation
- This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
- Learn on-premise and cloud-enabled technologies and services
- Learn technical content that aligns to and is relevant to employers and the market
- Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
- Get an introduction to Windows, Linux and PowerShell
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.
We pride ourselves on having the best tools for the job. Everyone is set up to succeed with the cutting-edge technology and services available you would expect from a tech company like ours!
90% of QA Apprentices secure permanent employment after finishing their apprenticeship.
Benefits:
- We have a real team spirit, and are of course a social bunch, with events occurring monthly and a variety of team-building initiatives each quarter, we care about our employees and understand that life isn’t just about work
- £100 per placement. Payable when the person completes their probation
- Gym onsite in a few months
- 1 day of working from home after probation, 2 days after a year
- Free teas and coffees
- Access to youlife
- Tech scheme
- Cycle to work schedule
- Health shield
- 1000 a year spend on courses of training
- Free breakfast once a month
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- QA LIMITED
- Working Week
- Monday - Friday, 8.30am - 5.00pm, 1 hour lunch break
- Expected Duration
- 16 Months
- Positions Available
- 1
- Closing Date
- Thursday, 2nd May 2024
- Start Date
- Monday, 20th May 2024
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Team working
- Non judgemental
- Customer-facing experience
- Basic Networking knowledge
Qualifications
- any subject --- x3 GCSE or equivalent, grade 4+ (A-C) (Essential)
- English GCSE or equivalent, grade 3+ (D or above) (Essential)
- Maths GCSE or equivalent, grade 3+ (D or above) (Essential)
About the Employer
5VALUES CONSULTING GROUP LTD
5Values is a fast growth Talent Solutions Consultancy working throughout the UK, Europe and North America solely in the IoT and Video Technology space. The company is part of a wider group encompassing 5V Tech, 5V Video and 5V Media. Over the last two years, we’ve significantly increased our turnover, doubled our head count and, are firmly established within the IoT and Video sectors.
- Company
- 5VALUES CONSULTING GROUP LTD
- Location
- One Castle Park, Tower Hill, Bristol, England
Hybrid / WFH Options - Employment Type
- Advanced Apprenticeship
- Salary
- £15,000.00
- Posted
- Company
- 5VALUES CONSULTING GROUP LTD
- Location
- One Castle Park, Tower Hill, Bristol, England
Hybrid / WFH Options - Employment Type
- Advanced Apprenticeship
- Salary
- £15,000.00
- Posted