Delivery Manager

Job Title: Delivery Manager - Transforming Service Management

Location: Exeter, United Kingdom

Contract Duration: 3 months

Type: Hybrid (On-site and Remote)

Rate: £500/day

AN ACTIVE SC CLEARANCE IS REQUIRED FOR THIS ROLE

About Us: We are seeking a dynamic and experienced Delivery Manager to lead the day-to-day delivery of the "Transforming Service Management" strategic action for our government client in Exeter. This critical role will be instrumental in driving forward a multi-year programme of work, collaborating closely with Senior Stakeholders and a dedicated team of service management professionals.

Responsibilities:

• Lead the day-to-day delivery of the "Transforming Service Management" strategic action.
• Establish and maintain governance frameworks and adaptive cadence for effective delivery.
• Drive knowledge sharing opportunities to empower existing employees.
• Focus on enhancing Service Management Practices (ITIL V4/IT4IT), Data Governance/Management, CSDM (Common Service Data Model), and more.
• Adapt ITSM best practices to solve current business problems and drive value.
• Improve processes across the Critical Service value chain.
• Implement a Service Management Office.
• Collaborate closely with and support the development of Change Management capability.
• Act as a recognised expert and advocate for delivery approaches.
• Continuously reflect and challenge the team, fostering innovation and new ways of working.
• Negotiate with contracted suppliers to ensure optimal value.
• Mediate between stakeholders and mend relationships as necessary.
• Manage stakeholder expectations and moderate discussions about high-risk and complex issues.
• Represent the community to large audiences effectively.

Requirements:

• Proven background in Project/Programme management (PRINCE2/Agile/MSP).
• Excellent understanding of Service Management Practices (ITIL V4/IT4IT).
• Familiarity with Data Governance/Management principles.
• Experience with CSDM (Common Service Data Model), particularly within ServiceNow.
• Ability to adapt ITSM best practices to drive value and solve business problems.
• Strong negotiation skills with the ability to get good value out of contracts and suppliers.
• Exceptional communication and interpersonal skills, with the ability to mediate and manage stakeholder relationships at all levels.
• Demonstrated ability to speak on behalf of and represent the community to large audiences.
• Proven track record of delivering complex projects within constrained timescales.
• Ability to innovate, create or tailor new ways of working to meet evolving needs.

How to Apply: If you are ready to take on this exciting challenge and drive transformative change within a government organisation, we invite you to apply for this exciting role!