1st Line IT Support Engineer

IT Support Engineer (MSP)

Role - IT Support Engineer
Location - Warrington
Salary - £25,000 - £30,000

My client, an award-winning Managed Service Provider based in Warrington, is looking for an IT Support Engineer to join their team! This role offers an exciting opportunity to work in a friendly, but challenging, environment whereby you will be highly appreciated.

Key Duties and Responsibilities:

• Log, process and manage support tasks from all sources: calls, emails and tickets.
• Provide triage and advice to clients, following defined escalations paths, as appropriate.
• Resolve support cases and record all actions that lead to resolution at the time, in the case management system.
• Where senior colleagues delegate tasks to you, carry out, record and report them accordingly.
• Preparation of end user equipment primarily desktops, laptops, mobile devices and networking equipment.

Technical Skills:

• MS Office 365 administration
• Active Directory, Group Policy, Azure AD
• MDM
• Virtualisation Technologies - VMWare/ Hyper-V
• Windows Desktop Environments inc Windows 7 to 11
• VOIP Telephony Systems configuration and administration.
• 2 Factor Authentication
• Networking- DNS, DHCP, TCP/IP, VPNs, Cabling, Routers, Firewalls

Company Benefits:

• Paid for Training Plans and Qualifications
• Company Sick Pay
• Social Events
• Generous Holiday Allowance
• Fantastic Pension Plan

If you are a skilled Service Desk Engineer seeking an opportunity to make a meaningful impact while advancing your career in the dynamic realm of Managed Service Providers, please apply with an up-to-date copy of your CV!