1st Line Support & Data Analyst

First Line Support & Data Analyst

My client a B2B Wholesale company are looking to welcome an IT Analyst into their IT Team! Covering first line duties you will be looking after the staff within the company assisting with any hardware issues, technical issues and looking after the warehouses handheld devices, printers, label printers and scanners.

Role: First Line IT Support & Data Analyst
Salary: up to £26,000 DOE
Location: Birmingham

Daily Responsibilities:

• You will serve as the primary contact for customer inquiries and stock information.
• As a member of the Advisory team, you must possess the ability to work both independently and cooperatively to uphold exceptional service standards.
• Responsibilities include cultivating relationships with customers, delivering outstanding service, and aligning with both customer and management needs.
• Proficiency in IT is necessary as various systems are utilized to ensure accurate part advice and ordering.
• This position is entry-level with comprehensive training provided.
• Receive guidance from a designated coach/mentor to enhance their understanding of parts and internal systems.
• Maintaining Microsoft Office and Exchange 365.
• Supporting business applications such as ERP and web solutions.
• Providing support to users on Word, Exchange, Outlook.

Location: Birmingham, Dudley, Stourbridge, West Bromwich, Rowley Regis, Oldbury, Brierley Hill, Wednesbury, Walsall, Wolverhampton.

Key Words: 1st Line, First Line, Data Analyst, 1st Line Technician, 1st Line Support, First Line Support, Office 365, Printers, Active Directory, MDM, ERP.