1st Line Support Engineer

1st Line Support Engineer

My client, a large MSP based in Kent, are looking for a 1st Line Support Engineer to join their ever-growing team. You will play a critical role in providing technical support and assistance to end-users within the organisation. You will be responsible for diagnosing and resolving technical issues, responding to service requests, and ensuring a smooth and efficient IT environment.

Salary: £25,000-£30,000

Location: Kent

Role & Responsibilities:

• Provide desk-side and remote based end-user support to troubleshoot issues and problems with equipment and/or systems.
• Installing and configuring computer hardware, software, systems, networks, printers, and scanners.
• Monitoring and maintaining computer systems and networks.
• Assist with user account management and password resets
• Repairing and replacing equipment as necessary.
• Escalate complex issues to second-line support when necessary.
• Administering Microsoft 365.
• Undertaking ad-hoc projects as instructed by the IT Manager and Management Team.
• Maintaining and updating technical documentation regularly

Essential Skills & Experience:

• 2+ years' experience in a 1st/2nd line support role
• Good knowledge and experience of ITIL Best Practice
• Knowledge and experience of working with support of Active Directory, MS exchange, Office 365, Windows 10/11, VPN
• Familiarity with basic networking principles and troubleshooting - DNS, DCHP, TCP/IP
• Passionate about IT and providing customer service

If you have experience working for a Managed Service Provider and are actively looking for a new role then please apply today!

Key words: 1st Line, First Line, IT Support Engineer, IT Support Analyst, IT Engineer, Junior IT Support

Locations: Kent, Orpington, Welling, Dartford, Bromley, Maidstone, Snodland, Sevenoaks, Chatham, Royal Tunbridge Wells