IT Support Technician

Job Title: IT Support Technician

Location: Sheffield

Salary: £25,000-£30,000

Looking to work within an internal team where you can really get to know one set of IT infrastructure and user-base? This company have an incredible reputation for staff retention and treatment, with multiple members of the team being there for 10 years +. Now they're going through another healthy period of growth, they would like to add an IT Support Technician to support their circa 300 users across Office 365 suite, hardware and laptop fixes.

The ideal candidate should possess demonstrable experience in customer service and technical support, having previously worked in client-facing roles.

They should be quick learners, capable of adhering to processes and procedures, with the ability to manage multiple open cases simultaneously. Attention to detail and a methodical approach are crucial.

Primary Responsibilities

• Technical Assistance (both remote and on-site)
• Investigating and diagnosing issues for office and field personnel.
• Implementing solutions to address identified problems.
• Documenting actions taken and findings.
• Maintaining consistent communication with internal clients throughout the resolution process.
• Escalating issues when necessary.
• Managing various administrative tasks within Office 365 and Entra ID.
• Continuously monitoring and maintaining systems as per established protocols.
• Conducting repairs and maintenance on laptop hardware.

Essential

• Exceptional communication skills, both verbal and written.
• A keen interest in IT and technological advancements.
• Strong problem-solving abilities.
• Proficiency in PC hardware, including diagnosing issues.
• Familiarity with Microsoft operating systems (Windows 10/11).
• Experience in Microsoft 365 administration and Entra ID management.
• Proficiency in SharePoint Online.
• Hands-on experience in disassembling and reassembling PC hardware.

Advantageous

• Familiarity with MS Windows Server 2012 and later versions.
• Basic understanding of TCP/IP networking.
• Proficiency in Microsoft Office 365 installation and operation.
• Experience with Microsoft Intune.
• Proficiency in SharePoint Server 2019.
• Familiarity with Microsoft Access databases and development.
• Experience with Google Workspace.
• Possession of a full UK driving licence.

Benefits

• 33 Days Holiday
• Pension
• Health care
• Training Programme

This job will suit an ambitious IT Technician who is looking to take the next step in their career and work with amazing technologies daily. The learning potential here is incredible and you have the support you need amongst the team to move through the ranks speedily and successfully. Please send through your CV if you think this one looks good for you!