IT Helpdesk Apprentice (Atom Technology Solutions)
Role
- Provide excellent customer service and communication skills to our clients and colleagues.
- Troubleshoot and resolve IT issues, both remotely and on-site.
- Install, configure, and maintain hardware and software.
- Assist with the design, implementation, and management of cloud solutions using Microsoft 365 and Azure.
- Keep up to date with the latest technologies and trends in IT.
- Complete all the required training and assessments as part of the apprenticeship program.
Training
Firebrand’s sector-leading Level 3 Information Communication Technician (L3ICT) Apprenticeship Programme trains apprentices to deliver efficient operation and control of the IT and Telecommunications infrastructure and to deliver and support the information systems needs of an organisation. Options include pathways for Support Technician, Network Technician and Digital Communications Technician.
Firebrands course is delivered either Online (online live instructor led), or face to face in the classroom environment (your choice). Our Subject Matter Experts (SMEs), Learning Mentors (LMs) and world-leading trainers prepare apprentices to work across multiple sectors.
Completion of this apprenticeship will provide learners with the following world class vendor certifications in addition to the Information Communication Technician apprenticeship:
- Microsoft Certified Azure Fundamentals (AZ-900)
- CompTIA IT Fundamentals+
- Certiport IT Specialist Networking
- Microsoft Certified Azure Administrator Associate (AZ-104)
Key areas covered are:
Support Technician
- Maintenance or repair of systems faults
- Support for the roll-out of installation and commission of new systems or upgrades
The role offers a permanent role upon completion of the apprenticeship depending on performance.
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- FIREBRAND TRAINING LIMITED
- Working Week
- Days and shifts to be confirmed (hours can be between 8AM-6PM).
- Expected Duration
- 18 Months
- Positions Available
- 1
- Closing Date
- Monday, 10th June 2024
- Start Date
- Monday, 17th June 2024
Desired Skills
- Problem solving skills
- Analytical skills
- Basic knowledge of IT systems
- Basic knowledge of networks
- Willingness to learn
- A passion for IT
- Good time keeping
Qualifications
- 5 GCSE's including English and Maths GCSE or equivalent, grade A*-C/9-4 or equivalent (Essential)
About the Employer
- Company
- ATOM TECHNOLOGY SOLUTIONS LTD
- Location
- 18 RIVERSIDE STUDIOS, AMETHYST ROAD, NEWCASTLE BUSINESS PARK, NEWCASTLE UPON TYNE, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £18,000.00
- Posted
- Company
- ATOM TECHNOLOGY SOLUTIONS LTD
- Location
- 18 RIVERSIDE STUDIOS, AMETHYST ROAD, NEWCASTLE BUSINESS PARK, NEWCASTLE UPON TYNE, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £18,000.00
- Posted